Dell OpenManage Network Manager Version 5.0 Quick Reference Guide

Dell OpenManage Network Manager v 5.0

Quick Start Guide

Notes, and Cautions

A NOTE indicates important information that helps you make better use of your computer or software.

A CAUTION

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault ™, PowerConnect™, OpenManage™, EqualLogic™, KACE™, FlexAddress™ and Vostro™ are trademarks of Dell Inc. Intel

Celeron

are registered trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™,

AMD Phenom™, and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft

DOS

and Windows Vista® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Red Hat Enterprise Linux

Novell

is a registered trademark and SUSE ™ is a trademark of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates. Citrix trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware are registered trademarks or trademarks of VMWare, Inc. in the United States or other countries.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

and Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries.

, Xen®, XenServer® and XenMotion® are either registered trademarks or

, Virtual SMP®, vMotion®, vCenter®, and vSphere®

, Pentium®, Xeon®, Core™ and

, Windows®, Windows Server®, MS-

March 27, 2012 Rev. A00

Quick Start

NOTE:

QuickStart Introduction

The following sections outline the steps to install a typical Dell OpenManage Network Manager system and its subsequent first use. Because the software described here is both powerful and flexible, this quickstart cannot describe all the details of available installations. Instead, this Guide refers to those descriptions elsewhere or in online help. It also includes a “Pre-Flight” Checklist, below. A typical installation includes the following:

• Installing and System Startup

• Configuring Dell OpenManage Network Manager Users

• Discover Your Network

• Resource Management

• Configuration Management

• Fault Management - Problem Diagnosis

• Performance Management - Troubleshooting

•Create Reports

• Collaborative Diagnosis

Before you begin installing Dell OpenManage Network Manager, make sure your hardware and network are correctly configured. For more about that, see Getting Started on page 27 of the Dell OpenManage Network Manager User Guide

“Pre-Flight” Checklist

Installation

❑ Installation host: Log in as an administrative user. An administrative user can

write to the installation target directory. Do not log in with a user name that is Administrator on Windows XP or a name that contains spaces. Also: You must have root access to install on UNIX, but do not install as user root.

❑ Remove Firewall barriers: Remove firewall barriers between hosts and/or between

your installation and Monitored Devices. Best practice is to take down the firewall, install the application, then put it back up.

❑ Directories: The source directory should not be the same as installation target

directory

❑ MySQL: Some Linux packages include MySQL by default. Uninstall any existing

MySQL if you are using that database with OpenManage Network Manager.

❑ Fixed IP Address: OpenManage Network Manager requires a static IP address.

Starting OpenManage Network Manager (After installation)

❑ Host Login: Do not start application when logged in as root or dorado.

❑ Database Running, Connected: Make sure your database is running. MySQL

installs automatically as a service.

❑ Start Application Server: If you installed OpenManage Network Manager as a ser-

vice, right-click the procman icon (in the tray), or the startappserver icon, and start application server. The Windows tray icon may prematurely indicate application server has started. Workaround: Wait a little, and the application server will catch up to the icon.

❑ When initiated from the tray icon, startup changes its color from red to yellow to

green, when complete. Once the icon has turned green, the web client may display the message “"The Dell OpenManage Network Manager server is currently starting up. This page will refresh when the Dell OpenManage Network Manager server has fully started." This message indicates the Dell OpenManage Network Manager application server requires extra time to start. When the message does occur connect the web browser again after a few minutes.

Discovery (After startup)

Default login is

admin

, password

admin

❑ Connectivity: Insure application server has connectivity to devices to discover.

One easy way to do this is to ping the discovery target from application server.

❑ Device Login/Passwords: Needed for discovery targets. Typically these include

SNMP communities and CLI login / password combinations.

❑ Device Access: Insure OpenManage Network Manager’s host is authorized to man-

age to the device(s). Configure devices’ ACLs to admit this application’s access / management.

Backup / Restore / Deploy (After device discovery)

❑ FTP Ser ver: Make sure an external FTP server is running and has network access to

the target device(s). Typically FTP servers must be on the same side of firewalls as managed devices. OpenManage Network Manager’s internal FTP server is for testing only.

Alarms / Monitoring

❑ Minimize Network Traffic: Configure “chatty” devices to quiet down. Use Sup-

press Alarms to keep performance at acceptable levels, and database archiving so

the database does not fill up.

Licenses and Upgrades

Tip

IMPORTANT: Dell OpenManage Network Manager 5.0 can only be installed as an initial install or upgraded from version 4.4. In general, we strongly recommend installing OpenManage Network Manager 5.0 as an initial install. If you are running OMNM 4.3 or earlier version, you should uninstall OMNM in order to install OMNM 5.0 on the same system. If you are running OMNM

4.4 and choose to upgrade, OMNM will change and migrate only a limited amount of data from to version 5.0. This results in some data and settings being changed or no longer accessible. Refer to the User Guide and Release Notes for additional information.

If you choose to install OMNM 5.0 as an upgrade from OMNM 4.4, you can continue to manage previously discovered devices after reinstalling your license key. However, you will be required to update your OMNM 4.4 license to an OMNM 5.0 license to enable the new OMNM 5.0 features. If after an upgrade you have more than 10 devices discovered, you will only be able to remove devices and not be allowed to add any device until your OMNM 4.4 license has been converted to OMNM 5.0 license format. This can be done by contacting your sales representative or going to http://www.doradosoftware.com/dell/upgrade-info.html. Refer to the User Guide and Release Notes for additional information. There is no charge for updating your OMNM 4.4 to the OMNM 5.0 license format. Also, see Installing Licensing on page 55 or see How to: Register a License on page 59 of the User Guide for instructions about installing licenses.

Recovering licenses

licenses on request. This can be done by contacting your sales representative or going to http:/ /www.doradosoftware.com/dell/upgrade-info.html. Refer to the User Guide and Release Notes for additional information.

You can contact the Sales rep that provided the license, contact Dorado Software or call the the Dorado Software help desk, or submit a trouble ticket requesting a license upgrade.

When you license new features, you must restart the application server.

—Dorado Software can provide licenses to replace any lost or misplaced

Installing and System Startup

Initiate installation by executing through the installation wizard, accepting the license and making the appropriate entries.

During installation, one screen lets you select the application’s memory size. Best practice is to select the largest available after 1 - 4 GB is set aside for the operating system.

You can re-set the selected memory size after installation too, with the following properties in \owareapps\installprops\lib\installed.properties:

oware.server.min.heap.size=1024m

oware.server.max.heap.size=1024m

win_install.exe

(Windows), or linux_install (Linux). Click

When you have installed and successfully deployed Dell OpenManage Network Manager, you can

NOTE:

How To:

continue to the next steps. See Installation and Startup on page 28 of the Dell OpenManage Network Manager complex installations, consult the OpenManage Network Manager’s Administration Section of the User Guide.

Finally, you must do the following to see Dell OpenManage Network Manager:

If you did not install it as a service, manually start application server. You can use the

Programs > Redcell

shell.

Start

. Application server monitors your network even when the client is not running.

User Guide

If it is installed as a service, and the tray icon is red, right-click that icon and select

for step-by-step instructions for a typical installation. For more

menu in Windows, or simply type

startappserver

in a command

Start >

If it is not already running, start the web server. Right-click the tray icon for web server

and select

On Linux start (or stop) the webserver with scripts startportal.sh start (or startportal.sh stop) located in the oware/synergy/tomcat-x.x.x/bin directory.

To see the client interface, open a browser, and enter this in the URL field:

http://[hostname or host IP address]:8080.

Dell OpenManage Network Manager should appear with the standard set of page configurations for your package. You can typically reconfigure these defaults. See the

Guide

Instead of

Start service

for guidance about how to do that.

oware

admin

(password

, in Unix systems type

. /etc/.dsienv

admin

User

—[dot][space]/etc/[dot]dsienv)

Configuring Dell OpenManage Network Manager Users

As an Administrator, you can configure Users, and Roles to identify support teams (examples: administration, engineering and operations) and configure permissions. After creating them, add Users to roles which configure their permissions for access and action. The following describes how to do this.

Add Users and connect them to Roles

Add Users with the following steps:

Click

Go to > Control Panel

and navigate to Portal > Users and Organizations

+ 12 hidden pages