Dell OpenManage Network Manager Version 4.4 Quick Reference Guide

Dell OpenManage Network Manager

Quick Reference Guide

Notes and Cautions

A NOTE indicates important information that helps you make better use of your software.

A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, PowerConnect™, OpenManage™, EqualLogic™, KACE™, FlexAddress™ and Vostro™ are trademarks of Dell Inc. Intel countries. AMD Devices, Inc. Microsoft Microsoft Corporation in the United States and/or other countries. Red Hat Enterprise Linux of Red Hat, Inc. in the United States and/or other countries. Novell the United States and other countries. Oracle

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

is a registered trademark and AMD Opteron™, AMD Phenom™, and AMD Sempron™ are trademarks of Advanced Micro

, Pentium®, Xeon®, Core™ and Celeron® are registered trademarks of Intel Corporation in the U.S. and other

, Windows®, Windows Server®, MS-DOS® and Windows Vista® are either trademarks or registered trademarks of

is a registered trademark of Oracle Corporation and/or its affiliates.

is a registered trademark and SUSE ™ is a trademark of Novell Inc. in

and Enterprise Linux® are registered trademarks

Ma y, 2 011 Re v. A 00

Contents

1 Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Introducing OpenManage Network Manager . . . . . . . . . . . . . . . . . . . . . . .5

System Basics Supported Operating System Versions Hardware Recommendations Basic Network Considerations

Authentication

. . . . . . . . . . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . . . . . . . 8

Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . 8

Protocols Fixed IP Address

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . . . 8

Updating Your License . . . . . . . . . . . . . . . . . . . . . 9

The Application Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Managing Multiple Screens

. . . . . . . . . . . . . . . . . 10

Screen Layouts . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Installation and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting the Client

. . . . . . . . . . . . . . . . . . . . . . . . 14

Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . 16

Discovering Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Scheduling Discovery . . . . . . . . . . . . . . . . . . . . . . 21

Link Discovery

. . . . . . . . . . . . . . . . . . . . . . . . . . 21

Monitoring Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Default Monitors

Interface Monitor

ICMP Monitor Custom Monitor Creating a Custom Monitor Show Performance Create a Dashboard View Install a Monitor in the View Reports From Monitors

. . . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . 27

Contents 3

Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Alarm Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Alarm Severity & Count Alarm Manager

. . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . . . . . . 30

2 Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Managing Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Creating and Selecting Screen Layouts. . . . . . . . . . . . . . 34

Minimizing sub-panels Column Drag and Drop

. . . . . . . . . . . . . . . . . . . . . 36

Administering the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Users and User Groups . . . . . . . . . . . . . . . . . . . . . . 37

User Groups

. . . . . . . . . . . . . . . . . . . . . . . . . . 38

Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Scheduling Operations Common Management Tasks

. . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . 41

Mapping Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

3 Backup / Restore / Deploy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

File Management: Backup / Restore / Deploy . . . . . . . . . . . . . . . . . . . . . . 45

Setting Up FTP / TFTP

Backup / Restore . . . . . . . . . . . . . . . . . . . . . . . . . 45

Deploy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . . . . . . 45

4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Name Resolution Common Issues

. . . . . . . . . . . . . . . . . . . . . . . . . 47

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Contents 4

Quick Start

NOTE:

Introducing OpenManage Network Manager

We created this Quick Start Guide to get you started using your program as quickly and productively as possible. After a review of the hardware and software requirements needed for your installation in

Startup

This software includes reporting capabilities. These are described in online help Key features available in this software are the following:

For more detailed descriptions of all this software’s features, consult its other manuals or online help.

Supported Powerconnect systems include the following models:

. To start the first use of the software, consult

•

Deep Discovery

•

Real time monitoring of

•

Resource inventory

•

Configurable select.

If you want to find something but are unsure about which manual contains it, you can search all the Acrobat files in a single directory. For example, in Acrobat v.9, Shift+Ctrl+F opens this directory-wide, multi-document search.

•

PC7024-R, PC7024P-R, PC7048-R, PCM8024-K, M8248-K, PC5524, PC5548, PC5524P, PC5548P, J-SRX100s, J-SRX100su, W-3200, W-3400, W-3600, W-620, W-650, W-651, BMLXe-4, B-MLXe-8, B-MLXe-16, B-MLXe-16, B-DCX4S-24, B-FCX624 I/E, B-FCX648 I/E, B-FCX6xx-S, B-TurboIron

•

Support for PowerConnect B-Series B-MLXe-4, B-MLXe-8, B-MLXe-16, B-MLXe-16, BDCX4S-24, B-FCX624 I/E, B-FCX648 I/E, B-FCX6xx-S, B-TurboIron, B-RX4, B-RX8, BRX16, B-8000/8000e, and B-DCX4. See PowerConnect B-Series on page 16 for more about these.

•

Support for PowerConnect J Series EX8208, EX8216, EX4200-24T, EX4200-48T, EX4200-24F, SRX100B, SRX100H, SRX210B, SRX210H, SRX210-P, SRX240B, SRX240H, SRX240-P SRX100S SRX100SU. See PowerConnect J-Series on page 17 for more about those.

•

Supported systems also include 3800, 3850, 3900, 200E, 2014, 2016, 2040, 2024, 4100, 4900, 5000, 76000, 12000, 24000, 48000, DCX 8000e, 8000, BigIron RX4, RX8. (See Help > About for the details of supported firmware.)

—Detailed device information retrieved automatically.

Alarms

available at a glance. (See

Detail Panels

below the display of listed devices. These tell you about devices you

System Basics

Discovering Resources

that impact your network. (See

OpenManage Network Manager

, you can move on to

Alarm Panels

Managing Resources

Installation and

)

Quick Start 5

System Basics

CAUTION:

System requirements vary depending how you use the application and the operational environment. Because we do not know your specific network and devices, the recommendations are based on typical, not definitive figures, and are as much suggestions as requirements.

Base the minimum configuration of any system on its expected peak load. Your installation should spend 95% of its time idle and 5% of its time trying to keep pace with the resource demands.

Supported Operating System Versions

Disable firewall products during initial installation and testing. The following are recommended operating system versions: The following are supported operating system versions:

Microsoft Windows

XP forward, with their latest service packs. The supported operating systems are: Windows 2003 (Standard, Enterprise and Web), Windows XP (Pro) SP3 or later, Windows Vista (Business or Ultimate), Windows Server 2008, Enterprise Edition, and Windows 7 (Business or better). This is a 32-bit application, however it has been tested for Windows on both 32- and 64-bit operating system versions, and supports both in the supported Windows versions.

Windows Terminal Server is not supported. The installer becomes non-responsive with Data Execution Prevention enabled. This option is disabled by default on Windows Server 2008, but is enabled on a Windows Server 2008 machine running Terminal Server. Also: You must disable User Access Control if you are installing on Vista or Windows Server 2008. In Vista, you must either to disable User Account Control or run application server as service. Another option is to run as administrator to start application server. In Vista, right click the startappserver icon and select run as administrator. Finally: Installer may halt when pre-existing bash sessions or cmd sessions left are open. Close all such sessions.

—This application supports most Windows operating systems from Windows

6 Quick Start

This application cannot co-exist with other installations of Cygwin on the same Windows computer. Do not install it where Cygwin is already installed, either separately or as part of another application. If Cygwin is already installed, remove it before installing this application. If you do not see any obvious indication Cygwin is installed (like an icon on the desktop or program list, or a directory named c:\Cygwin), but suspect it is, you can open the registry (Start -> Run, then type

HKEY_CURRENT_USER -> Software -> Cygnus Solutions -> Cygwin.

Linux—OpenManage Network Manager

supports Redhat (Enterprise version 4 & 5) and Novell

regedit

), and look for

Suse (version 9 and10) Linux, 64-bit only.

For Linux, you must install no more than a single instance of MySQL—the one installed with this software. Before you install, remove any MySQL if it exists on your Linux machine.

Hardware Recommendations

NOTE:

CAUTION:

OpenManage Network Manager

background, and a

Client

(the user interface you actually see). You can start and stop the client portion of the software without impacting the application server. Device monitoring stops when you stop the application server or turn off its host machine. The client can also be on a different machine than the application server. Hardware recommendations are based on the different types of installation available:

Full Installation (Application server + Client)

available disk space.

Client only

—Pentium 4, 2.8 GHz, 2G RAM, and 1G available disk space.

A browser-based client is also available. See Web Client for more information about using web access to this software.

contains an

Application Server

that runs continuously in the

—Pentium 4, 3.2 GHz CPU, 2G RAM, and 20G

Basic Network Considerations

OpenManage Network Manager

connected to a network for the application to start successfully. Firewalls, or even SNMP management programs using the same port on the same machine where this software is installed can interfere with communication with your equipment.

Your network may have barriers to communication with this software. Dealing with such barriers, initial device configuration to accept management, security measures or firewalls is outside the scope of these instructions. Consult with your network administrator to ensure this software has access to the devices you want to manage with the

communicates over a network. In fact, the machine it is on must be

Protocols

described below.

See information about how to troubleshoot this software.

One simple way to check connectivity from a Windows machine to a device is to open a command shell with Start --> Run

address]

network. If not, consult your network administrator to correct this. No useful information comes from disconnected or powered-down devices.

Chapter 4, Troubleshooting

You can click on the blue cross-references to go to the destination in Acrobat, however for such electronic cross-references to the User Guide to work, this document and the User Guide must be in the same directory. Cross-document links do not work between documents for different versions of this software, but may provide an approximate location to consult.

at the command line. If the device responds, it is connected to the

in this guide or see the

cmd

. Then, type

User Guide

ping [device IP

or online help, for additional

Quick Start 7

Authentication

CAUTION:

For successful discovery of the resources on your network, this software requires authenticated management access to the device. To get this access, you must provide the correct SNMP community strings, and any other command-line (Telnet / SSH) or browser (HTTP/HTTPS) authentication, and SNMP must be turned on, if that is not the device’s default. Some devices require pre-configuration to recognize this management software. Consult your network administrator for this information.

Name Resolution

OpenManage Network Manager

server and client require resolution of equipment names to work completely, whether by host files or domain name system (DNS). The application server cannot respond to hosts with IP addresses alone. The application server might not even be in the same network and therefore the host would be unable to connect.

If your network does not have DNS, you can also assign hostnames in

%windir%\system32\drivers\etc\hosts

on Windows (

/etc/hosts

in Linux). Here, you must assign a hostname in addition to an IP address somewhere in the system. Here are some example hosts file contents (including two commented lines where you would have to remove the # sign to make them effective):

# 102.54.94.97 rhino.acme.com # source server

# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

This software supports installation only on the local file system. Avoid installing to shared drives.

8 Quick Start

Protocols

OpenManage Network Manager

uses the following protocols: TCP/IP, SNMP, HTTP/S, UDP

Multicast.

Fixed IP Address

OpenManage Network Manager

includes a web server and must be installed to a host with a fixed IP address or a permanently assigned Dynamic Host Control Protocol (DHCP) lease. For trial purposes, you can rely on a dynamic IP address assignment with a long lease, but this is not recommended for production installations.

If you do change your host’s IP address

To accommodate a changed IP address, first delete the contents of

\oware\temp

. Change your local

IP address anywhere it appears in

\owareapps\installprops\lib\installed.properties

Alternatively, in a shell, after running

ipaddresschange -n

followed by the new IP address to which you want to change.

oware

to set the environment, you can run

. Then restart your machine.

Updating Your License

NOTE:

Navigation Panel

Main Panel

If you have a limited license — for example

OpenManage Network Manager

by default limits discovery to ten devices — then your application does not function outside those licensed limits. If you purchase additional licenses, put the updated license file in a convenient directory, then use the

Settings -> Permissions -> Register License

and click the

button. Your updated license should be visible in

menu item to open a file browser. Locate the license file,

Settings ->

Permissions -> View Licenses.

You must also re-register licenses if you have updated your installation from a previous version where you previously upgraded licenses. In any case, you must restart application server or wait up to 15 minutes before a license modification is effective.

If you license new features, you must restart the application server and client.

The Application Interface

A typical screen in this software appears in

Figure 1:1

. The navigation panel to the left provides quick access to common functions (discovery, reports, and so on), which can also be accessed through the menus. When visible the left panel remains on screen while the main panel changes to reflect the currently selected function.

Figure 1:1. Discovery Screen

Nodes that appear in the navigation panel depend on installed options.

Quick Start 9

Managing Multiple Screens

NOTE:

The content of the Main Panel is referred to as a window. Just as you can open several documents in your word processor, you can open several windows in this application. To see the list of windows you have open, click the

In the

Browser View

Window

menu.

setting, you can see only one active window at a time. You cannot tile or

minimize these windows unless you select Multiple Document Interface (MDI) View (the default in

OpenManage Network Manager

Figure 1:2. Window Menu

) from the View -> Launcher menu.

If you right-click a device, for example, and select

Open

, the editor screen that appears does not close the screen where you selected the device. Both remain open. You can navigate between screens by selecting them in the Window menu, or with the browser buttons.

Figure 1:3. Browser Buttons and Select Layout / Select Content

The right and left arrows just left of the through the open screens. To close a screen layout, click the

Select Layout

pick list navigate backward and forward

button to the right of the browser

buttons and layout selectors.

If you open more than 20 windows, the Recommended Open Windows Exceeded error message appears. To change the recommended number, consult

the User Guide for this software. While you can still open more windows, doing so may slow performance.

10 Quick Start

Screen Layouts

A list of all Equipment and their attributes

Detail Panels: Information fo the selected device and associated infrastructure

Navigation Panel

Main Panel

When you select

1:4

Figure 1:4. Default View

Resources

in the Navigation Panel, for example, the default view looks like

The lower portion of such screens displays detail panels with information about the equipment selected in the upper panel. For details about changing and managing screen layouts, see

Layouts

Managing

Figure

Getting Started

The following section outlines the steps in a typical installation and subsequent first use. Because the software described here is both flexible and powerful, this section does not exhaustively describe all the details of available installations. Instead, this Quick Start Guide refers to those descriptions elsewhere in the order):

User Guide

1. Installation and Startup

or online help. A typical installation will go through the following (in

description of installation.

2. Discovering Resources

equipment you want to manage.

3. Alarm Panels

—See

Alarm Panels

application.

—See the other manuals for this product for a more detailed

—After you first install the application, you must discover the

for a discussion of alarms and events managed by the

Quick Start 11

You can also set up users, device access passwords, and groups for both users and devices, as you

NOTE:

CAUTION:

begin to use it. For example, use Group Operations to act or schedule operations on multiple devices. Consult the

User Guide

for details about administration and the many additional discovery, management, and reporting options available with this software beyond those discussed in this Quick Start Guide.

Best practice is to use the default Admin user unless security concerns dictate otherwise. If you must add a new user, best practice is to add that user to a User Group and modify that group’s permissions rather than adding permissions userby-user Also: We have noticed that bash.exe or md5sum.exe (two files that are installed with this product) have triggered false positives with some anti-virus software. If you get a virus detection warning for these files during installation, take no action.

OpenManage Network Manager includes several new ACLI group operations in this version.

Installation and Startup

For a basic installation, install and start your

OpenManage Network Manager

software with these

steps:

Unzip (decompress) the file if you downloaded the application in

.zip

format, and close any

applications that might interfere with this installation.

To install this software, log in as an administrator-type user that can install software, and run either

win_install.exe

(for Windows), or

linux_install

(for Linux). Do not install as

a user named “admin” or as the root user.

In Linux, the installing user must have a home directory, and must have permissions to write both there and in the installation’s target directory. At one point the Linux installation stops and asks the installing user to run a script in a separate shell as root user. Other than these differences, to install on both Windows and Linux, you must follow these steps. After initiating installation, click

You must install as a non-root user with the permission to create directories in the selected installation target path. Installing to a directory that requires root level access fails. Also: Using the login “admin” to do the installation wipes out any pre-configured “admin” permissions that come with the application. Therefore, do not use “admin” as the installing user account.

Confirm your hardware meets the displayed

Accept the license agreement after reading it, otherwise, installation cannot proceed. Click

Confirm or alter the installation path. Click

Select either least one machine before

Full

installation or

Client

will work on any others.) Click

Minimum System Requirements

installation. (You must install the

. Click

Full

installation on at

12 Quick Start

NOTE:

View the final confirmation of components to install. Click

Observe the progress bar as files are copied for installation.

The database size typically defaults to 2G with unlimited expansion. Some installations display this default and let you modify it in a database installation screen that appears during this process. If you do not want the default, you can consult the other application manuals for database sizing suggestions, but the default size should be an acceptable starting place for most installations. Click

Regardless of the initial database size, post-installation configuration of Database Aging Policies (DAP) and monitoring retention policies can have a significant impact on how fast it reaches its capacity. The default DAP for alarms, for example, never cleans open alarms from the database. Similarly, defaults for archiving event history may not suit your environment. Consult the User Guide or online help for details about tuning these policies.

If you are installing on Linux, you must run a setup script in a separate shell, after logging in as

to continue with the installation.

root user there. Installation prompts you to run a generated script after the installation phase finishes. This script records information in case you need technical assistance and installs some files as root. Open a new shell, log in as root, and run the script requested by the installer (It

10.

11.

should be

Click

$OWARE_USER_ROOT/install/root/setup.sh

Finish

In a

Windows

installation, notice the

Server Monitor

icon in the system tray. When the icon turns green, you can start your application client. This icon indicates the application server’s status. Green is running, red is stopped, yellow is starting or stopping. Application server monitors your devices even when the client is not visible, or you are not logged into your machine. Best practice is to install application server to a host you do not turn off if you want constant monitoring of your devices.

Linux

installations do not have a system tray, so you can run

ps -ef | grep java.exe

see whether the application server’s Java Virtual Machine is running.

This software is a Java application. Virtual memory use increases when you install it. This is normal. If you monitor memory use over time it may appear that it is growing. This is a normal function of Java's memory management.

You can also uninstall this product as you would any other. Go to

Add/Remove Programs

in Windows’ Control Panel, for example. Uninstalling removes all installed files and files created by using the installed system (that it has permission to delete). It does not remove directories that were not created by this application’s installation or runtime. User-created directories in the product’s directory path remain after product removal.

Quick Start 13

Starting the Client

After you verify that the application server is started (in Windows, the monitor icon in the system tray turns green), use the among your programs. Click that icon to start the client. In Linux, if you do not see a

Network Manager

([dot][space][foreslash][dot]dsienv), then type

Figure 1:5. Login Screen

Start

button (or its Linux equivalent) to find

icon on your desktop first set the environment in a shell with

redcell

at a command line

OpenManage Network Manager

OpenManage

. /etc/.dsienv

14 Quick Start

A login screen appears. The default login user is

admin

, you are prompted to change the password. See the other manuals or online help for more

admin

, with a blank password. After logging in as

information about options for adding and configuring user privileges and the kind of password constraints that appear on the

Figure 1:6. Change Password

See

Screen Layouts

for more about managing the user interface. See

Change Password

dialog.

Troubleshooting Tips

to solve

application problems.

Web Client

You can also open the client user interface in a browser. Supported browsers include Mozilla Firefox v.2 and 3 and Internet Explorer v.6 and 7. In Windows, the URL is

http://[application server hostname]

For non-windows installations:

http://[application server hostname]:8080

If you encounter the

Change Password

dialog that appears when you first log in, you must re-start the

browser and re-log in to a web client. This behavior is normal.

The

application server hostname

is the name of the system where

OpenManage Network Manager

installed.

Quick Start 15

+ 35 hidden pages