Dell OpenManage Mobile User Manual
Dell OpenManage Mobile
Version 1.2 User’s Guide
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2014 - 12
Rev. A00
Contents
1 About OpenManage Mobile................................................................................ 5
What is new in this release....................................................................................................................5
Key features........................................................................................................................................... 5
2 Setting up OpenManage Mobile........................................................................ 6
Installing OpenManage Mobile.............................................................................................................6
Starting OpenManage Mobile............................................................................................................... 6
3 Managing OpenManage Essentials console.....................................................7
Adding an OpenManage Essentials console.........................................................................................7
Editing the connection details of an OpenManage Essentials console..............................................8
Deleting an OpenManage Essentials console......................................................................................9
4 Managing iDRAC.................................................................................................10
Adding an iDRAC................................................................................................................................. 10
Adding an iDRAC using WS-Man Protocol...................................................................................10
Adding an iDRAC using iDRAC Quick Sync Read......................................................................... 11
Editing the connection details of an iDRAC....................................................................................... 13
Deleting an iDRAC............................................................................................................................... 13
5 Viewing OpenManage Mobile home screen..................................................14
Viewing OpenManage Essentials dashboard......................................................................................14
Viewing devices by health of an OpenManage Essential console...............................................15
Viewing alerts in OpenManage Essentials.....................................................................................17
Acknowledging an alert................................................................................................................. 17
Sharing an alert..............................................................................................................................18
Deleting an alert.............................................................................................................................19
Viewing iDRAC dashboard.................................................................................................................. 19
Viewing hardware logs of iDRAC console................................................................................... 20
Viewing firmware details of an iDRAC.......................................................................................... 21
Viewing network details of an iDRAC...........................................................................................22
Viewing health status of an iDRAC............................................................................................... 22
Generating and Sharing the iDRAC Report.................................................................................. 23
Sharing iDRAC Details................................................................................................................... 23
Viewing the remote desktop.........................................................................................................23
Device inventory..................................................................................................................................25
6 Configuring push notifications........................................................................26
Configuring alert notifications settings..............................................................................................26
Viewing alerts using push notifications..............................................................................................26
7 Performing power control operations........................................................... 28
Performing power control operations on a server managed by OpenManage Essentials..............28
Performing power control operations on an iDRAC.........................................................................29
Changing the configuration of an iDRAC.................................................................................... 30
8 Refreshing OpenManage Mobile data for any screen................................. 33
9 Managing password...........................................................................................34
Retrieving forgotten password........................................................................................................... 34
Changing OpenManage Mobile password.........................................................................................35
Disabling OpenManage Mobile password......................................................................................... 36
10 Viewing OpenManage Mobile information................................................. 37
Viewing the OpenManage Mobile application log.............................................................................37
Viewing the OpenManage Mobile application version......................................................................37
Viewing the OpenManage Mobile End User License Agreement (EULA)..........................................37
11 Troubleshooting OpenManage Mobile........................................................ 39
Unable to add OpenManage Essentials to OpenManage Mobile..................................................... 39
Unable to add iDRAC to OpenManage Mobile..................................................................................39
Slow data retrieval...............................................................................................................................39
Updated information not displayed in OpenManage Mobile........................................................... 40
Incomplete device information..........................................................................................................40
Unable to register for push notifications........................................................................................... 40
Delay in receiving push notifications................................................................................................. 40
Unable to log in to OpenManage Mobile...........................................................................................41
Unable to retrieve iDRAC data............................................................................................................ 41
Known issues.......................................................................................................................................42
12 Uninstalling OpenManage Mobile.................................................................43
13 Related documents and resources............................................................... 44
Other documents you may need.......................................................................................................44
Contacting Dell................................................................................................................................... 44
Accessing documents from Dell support site....................................................................................44
1
About OpenManage Mobile
OpenManage Mobile is a systems management application that enables you to monitor your datacenter
from an Android mobile device. OpenManage Mobile enables you to add one or more OpenManage
Essentials consoles 1.3 or later and/or Integrated Dell Remote Access Controllers (iDRACs) 7 or later.
OpenManage Mobile provides OpenManage Essentials alerts to your mobile device and enables you to
troubleshoot your hardware in case of emergencies. In addition, OpenManage Mobile allows you to view
the health of your data center and perform basic tasks such as power control functions.
This document provides information about installing, using, and troubleshooting OpenManage Mobile.
What is new in this release
The release highlights are:
• Ability to share iDRAC details through email.
• Support for bVNC.
NOTE: For new features and latest bug fixes, we recommend upgrading to OpenManage Mobile
version 1.2.
Key features
You can perform the following tasks by using OpenManage Mobile:
• Monitor systems using multiple OpenManage Essentials and iDRAC connections from your mobile
device.
• Receive notification of alerts based on OpenManage Essentials filters.
• View device status and inventory.
• View system event logs.
• View alert details.
• Perform power control operations on systems.
5
Setting up OpenManage Mobile
This chapter provides information about installing and starting OpenManage Mobile.
Installing OpenManage Mobile
Prerequisites to install OpenManage Mobile:
• Ensure that you have Android version 4.0.3 or later on your mobile device.
• Ensure that you have access to Google Play Store Application on your Android device.
• To receive alert notifications in OpenManage Mobile on Android version 4.0.3, you must have a
Google account registered on your device.
To install OpenManage Mobile:
1. On your mobile device, open the Google Play Store application.
2. Search for OpenManage Mobile.
3. Tap OpenManage Mobile in the search result, and tap Install.
4. Tap Accept to accept the permissions required by OpenManage Mobile.
Starting OpenManage Mobile
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To start OpenManage Mobile:
NOTE: An Internet connection is required when you start OpenManage Mobile for the first time.
The application attempts to install a
one minute to complete the process.
1. Search for OMM in the list of applications on your mobile device, and then tap OMM to start.
The OpenManage Mobile End User License and Evaluation Agreement is displayed.
2. Read the terms in the agreement, and tap I Agree if you accept the terms of the agreement, and then
Accept.
tap
The Create Password screen is displayed.
3. Complete one of the following based on your preference:
• To set a password to prevent unauthorized use of OpenManage Mobile:
Type a password, reconfirm the password, provide a password hint, and tap Login.
• To skip setting a password, tap Skip, and at the Warning prompt, tap Yes.
The OpenManage Mobile home screen is displayed.
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Google Cloud Messaging (GCM) token and it can take up to
3
Managing OpenManage Essentials console
This section provides information you require to add, edit, or delete an OpenManage Essentials console
in OpenManage Mobile.
Adding an OpenManage Essentials console
Prerequisites to add an OME:
• Ensure that you have OpenManage Essentials version 1.3 or later.
• Ensure that you have VPN or internal Wi-Fi access to the OpenManage Essentials network on the
Android device.
To add an OpenManage Essentials console:
1. Start OpenManage Mobile.
2. If applicable, type the OpenManage Mobile password and tap Login.
The OpenManage Mobile home screen is displayed.
3. Tap the symbol.
The Add screen is displayed.
4. Select Add OME.
5. Type the Hostname, Username, Password, Domain (if applicable), and Description (optional) of the
OpenManage Essentials console.
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6. To save the connection details, tap Save.
The OpenManage Essentials SSL certificate is displayed.
7. Tap Yes to accept the certificate and save the OpenManage Essentials console.
8. On the next screen, select the appropriate alert filter for push notifications.
NOTE: To set a custom alert filter, see OpenManage Essentials User’s Guide.
NOTE: If you do not want to receive push notifications, you can clear the enable push
notifications check box.
NOTE: In certain situations, there may be a delay in receiving push notifications in OpenManage
Mobile. For more information about this, see Troubleshooting OpenManage Mobile.
The newly added OpenManage Essentials console dashboard is displayed.
Editing the connection details of an OpenManage Essentials console
To edit the connection details of the OpenManage Essentials console:
1. On the OpenManage Mobile home screen, perform one of the steps:
• Tap the OpenManage Essentials console you want to edit.
The OpenManage Essentials dashboard is displayed.
1. Tap the symbol.
2. Tap Edit Connection.
• Press and hold the OpenManage Essentials console.
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Tap Edit Conenction.
The Edit Connection screen is displayed.
2. Edit the Hostname, Username, Password, Domain (if applicable), and Description (optional) as
required.
3. Tap Next.
On the next screen, edit the alert filter subscription if needed.
4. Tap OK to save the connection.
The OpenManage Essentials dashboard is displayed.
Deleting an OpenManage Essentials console
To delete an OpenManage Essentials console from OpenManage Mobile:
1. On the OpenManage Mobile home screen, perform one of the following steps:
• Tap the OpenManage Essentials console you want to remove.
The OpenManage Essentials screen is displayed.
1. Tap the symbol.
2. Tap Edit Connection.
3. Tap Delete OME.
• Press and hold the OpenManage Essentials console.
1. Tap Edit Connection.
2. Tap Delete OME.
NOTE: If OpenManage Mobile is unable to contact the OpenManage Essentials server when the
console is deleted, the OpenManage Essentials server retains the device in its mobile
subscribers list until it is manually deleted. For more information about deleting a mobile
subscriber, see OpenManage Essentials User’s Guide.
The Delete Confirmation screen is displayed.
2. Tap Yes.
The OpenManage Essentials console is deleted from OpenManage Mobile.
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Managing iDRAC
This section provides information you require to add, edit, or delete an iDRAC in OpenManage Mobile.
Adding an iDRAC
Prerequisites to add an iDRAC:
• Ensure that you have iDRAC 7 or later with Enterprise or Express edition license.
• Ensure that you have VPN or internal Wi-Fi access to the iDRAC network from your Android device.
You can add an iDRAC :
• Using WS-Man Protocol
• Using iDRAC Quick Sync Read
Adding an iDRAC using WS-Man Protocol
To add an iDRAC using WS-Man Protocol:
1. Start OpenManage Mobile.
2. If applicable, type the OpenManage Mobile password and tap Login.
OpenManage Mobile home screen is displayed.
4
3. Tap the symbol.
The Add screen is displayed.
4. Select Add iDRAC.
5. Type the Hostname, Username, Password, and Domain (if applicable) of the iDRAC.
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6. To save the connection details, tap Save.
The iDRAC SSL certificate is displayed.
7. Tap Yes to accept the certificate and save the iDRAC.
The iDRAC Details screen is displayed.
Adding an iDRAC using iDRAC Quick Sync Read
The iDRAC Quick Sync Read feature enables your mobile device to act as a proximity reader to read data
from your server when held at a distance of less than 20 millimeters from the iDRAC Quick Sync Bezel.
NOTE: This feature is applicable only for Dell’s 13th generation of PowerEdge servers with the
iDRAC Quick Sync Bezel.
NOTE: Reading iDRAC information via Quick Sync is not password protected. Making configuration
changes via iDRAC Quick Sync requires iDRAC credentials with appropriate permission.
To add an iDRAC using iDRAC Quick Sync Read:
1. Start OpenManage Mobile.
2. If applicable, type the OpenManage Mobile Password and tap Login.
The OpenManage Mobile homescreen is displayed.
3. Tap the symbol.
The Add screen is displayed.
4. Select Quick Sync Read.
5. Tap Launch Quick Sync.
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6. Turn on the iDRAC Quick Sync Bezel.
7. Place your mobile device at a distance less than 20 millimeters from the iDRAC Quick Sync Bezel on
your serve and hold your mobile for at least 2 seconds.
Your server will be added to the list of servers managed by OpenManage Mobile.
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NOTE: The iDRAC Quick Sync Bezel remains activated for about 30 seconds. If you do not
manage to add the iDRAC within the 30 seconds, reactivate the iDRAC Quick Sync Bezel and
retry step 7.
Editing the connection details of an iDRAC
To edit the connection details of an iDRAC:
1. On the OpenManage Mobile home screen, perform one of the steps:
• Tap the iDRAC server you want to edit the network connection details.
The iDRAC Details screen is displayed.
1. Tap the symbol.
2. Tap Edit Connection.
• Press and hold the iDRAC server on the OpenManage Mobile home screen.
Tap Edit Connection.
The Edit Connection screen is displayed.
2. Edit the Hostname, Username, Password, and Domain (if applicable).Domain (if applicable),
Username, and Password.
3. Tap Save to save the connection details.
4. Tap OK.
The iDRAC Details screen is displayed.
Deleting an iDRAC
To delete an iDRAC from OpenManage Mobile:
1. On the OpenManage Mobile home screen, perform one of the following steps:
• Tap the iDRAC you want to delete.
The iDRAC Details screen is displayed.
1. Tap the symbol.
2. Tap Edit Connection.
3. Tap Delete iDRAC.
• Press and hold the iDRAC on the OpenManage Mobile home screen.
1. Tap Edit Connection.
2. Tap Delete iDRAC.
The Delete Confirmation message is displayed.
2. Tap Yes.
The iDRAC is deleted from OpenManage Mobile.
13
Viewing OpenManage Mobile home screen
To view the OpenManage Mobile home screen:
1. Start OpenManage Mobile.
2. If applicable, enter the OpenManage Mobile password and tap Login.
The OpenManage Mobile home screen is displayed with the list of OpenManage Essentials and
iDRACs added.
5
Viewing OpenManage Essentials dashboard
To view the OpenManage Essentials dashboard:
1. On the OpenManage Mobile home screen, tap the appropriate OpenManage Essentials console.
The appropriate OpenManage Essentials dashboard is displayed.
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