Dell OpenManage IT Assistant Version 8.9 Owner's Manual

Dell OpenManage IT

Assistant

Version 8.9

Release Notes

What’s New

New major features



Now, you can launch the warranty support site and view the current warranty information.



In addition to the Express Service Code for PowerEdge servers; now, IT Assistant displays Chassis Express Service code and Chassis Service Tag for PowerEdge Blade servers running OpenManage Server administrator version 6.5 or later. You can also see Enclosure specific Express service code in the Details tab.

New OS Support



Microsoft Windows 2008 Standard Server

NOTE: These operating systems must be WoW64 enabled.

Deprecated features

The following features are not supported in IT Assistant:



Topology view



Volume Information Report—As IT Assistant does not support Volume Info Report, this will be removed if

you upgrade from previous version to IT Assistant 8.9.

Installation

For information on Installation, see the Dell OpenManage IT Assistant version 8.9 on support.dell.com/manuals

Prerequisites

For more information on Operating system, Browser & Consoles, and Minimum hardware Configuration see the Dell Systems Software Support Matrix Version 6.5 on support.dell.com/manuals

Database (SQL Server)



SQL Server 2008 R2 (This is part of IT Assistant install).

Also supports:



SQL Server 2000



SQL Server 2005 SP1/SP2

Additional Softwares



Navisphere(R) Secure CLI For Dell/EMC storage arrays inventory, ensure your array is FLARE(R) version 19 or above. You should

also install Navisphere(R) Secure CLI (version 19 or above) on your management station.

NOTE: This CLI software is part of the IT Assistant install.

Recommended Requirements

Minimum Supported Operating System Requirements for IT Assistant (by Enterprise Size)

For the Small (up to 500 Managed Systems):



Windows 7 Professional



Microsoft(R) Windows(R) XP Professional with SP2



Windows Vista(R) (Business and Enterprise Editions)



Windows Server(R) 2003 with SP2



Windows Server 2003 R2 (Standard, Enterprise, and Web Editions)



Windows Server(R) 2008 (includes Standard, Enterprise, and Web Editions)

NOTE: If you run Internet Explorer in Protected Mode on Windows Server 2008, Internet Explorer cannot gain write access to the files in a user's profile or system locations. Due to this reason, the exported data from IT Assistant to these locations is not visible in the expected location. You can view files created by IT Assistant on the user's profile from the virtualized "UserProfile" folder ("%userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\{system drive letter}\Users\{username}").



Windows Server(R) 2008 R2 (Standard and Enterprise editions)

For the large (500+ Managed Systems):



Windows Server(R) 2008 (includes Standard, Enterprise, and Web editions

For more information on this issue, see: "http://msdn.microsoft.com/library/default.asp?url=/library/en-us/IETechCol/dnwebgen/ProtectedMode.asp"



Windows Server(R) 2008 R2 (Standard and Enterprise editions)



Windows Server 2003 with SP2



Windows Server 2003 R2 (Standard and Enterprise Editions)

NOTE: IT Assistant can be installed on Dell systems running Windows 2008 R2 x64 and Windows 7.0 x64 operating systems with WOW64 component enabled.

NOTE: On 64 bit operating systems with WOW64 component, IT Assistant can be launched only in 32-bit Web browsers.

NOTE: If you have a problem when launching any URL using an IPv6 Link Local address, see the browser and/or Operating System documentation.

Recommended Minimum Hardware Configuration for IT Assistant (by Enterprise Size)

For small, up to 500 managed systems:



Processor: 1 processor (1.8-GHz minimum)



Memory: 1-2 GB



Disk Space: at least 4 GB

For the large, 500+ managed systems:



Processor: 2 to 4 processors (800-MHz minimum)



Memory: 2-4 GB



Disk Space: as much as 10 GB

Note: The disk space needed may increase based on the following:

 Number of Dell Update Packages you import for software update.

 Number of MSI files you import for software deployment

 Amount of performance monitoring sample data you collect

Recommended Operating System Updates



If you have set up WMI discovery and enter incorrect credentials, the memory consumed by the IT Assistant services keeps increasing. After running for a few days, this could cause IT Assistant services to crash due to insufficient memory. This has been traced to memory leaks in the underlying COM libraries.

Affected operating system:

 Windows 2000 SP4

For more information, see the Microsoft KB articles at:

http://support.microsoft.com/?kbid=891861 http://support.microsoft.com/kb/891861/en-us



If you have set up WMI discovery/performance monitoring, the memory consumed by IT Assistant services keeps increasing. If performance monitoring is run for a few days, it could cause IT Assistant services to crash due to insufficient memory.

Affected operating system:

 Windows Server 2003 SP1  Windows XP SP2

For more information, see the Microsoft KB at:

http://support.microsoft.com/kb/911262/en-us

Recommended SQL Server Updates

IT Assistant 8.9 supports SQL Server 2008 R2 as the default database. IT Assistant 8.9 is backward-compatible with the following SQL Servers:



SQL Server 2000



SQL Server 2005 SP1



SQL Server 2005 SP2

Open Issues and Resolutions

Fixed Issues/def



ITA 8.x "RAC Console" Application Launch will not be visible for the PExx1X (11G) servers when discovered via SNMP in-band. IPS has a SQL script available to provide this functionality and it is available as per customers request via an RFI.



The processor count in IT Assistant will differ for managed systems that contain processors with multiple cores or HyperThreading enabled. The count differs based on whether the managed system is discovered using the CIM or SNMP protocol. The systems discovered using SNMP will report physical processors, and the systems discovered using CIM will report logical processors.



IT Assistant can receive and process alerts from systems with IPv4 address format.



If you have configured the Navisphere CLI port different from default, EMC console launch from IT Assistant fails. You have to manually launch the EMC console in a new web browser window, specifying the newly configured port.



If you attempt to update the BIOS from version A05 or earlier on a Dell PowerEdge(TM) 1500SC that has 4 GB of system memory installed, the system stops responding on the BIOS post screen. BIOS will not be updated even if you manually reboot the system. To avoid this issue, either use the diskette flash method or temporarily remove some memory before performing the update.[148580]

Remote Server Administrator command line task may not respond for Server Administrator running on

Microsoft Windows 2008 and Microsoft Windows 2008 R2.

To enable the successful functioning of remote Server Administrator CLI and software updates/deploy features, ensure the following (applicable to Microsoft® Windows® only)

The managed system and the management station must be on the same domain or there should be a trust relationship between the two domains.

If you have a Windows Firewall configured on the management station or the managed system, make the following configuration changes to enable remote Server Administrator CLI and software updates to work successfully.

Management Station:

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