Dell OpenManage Essentials User Manual

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Dell OpenManage Essentials

Version 1.0

User’s Guide

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, KACE™, FlexAddress™ and Vostro™ are trademarks of Dell Inc. Intel

Celeron registered trademark and AMD Opteron™, AMD Phenom™, and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft Windows Vista

are registered trademarks of Intel Corporation in the U.S. and other countries. AMD® is a

are either trademarks or registered trademarks of Microsoft Corporation in the United

, Windows®, Windows Server®, MS-DOS® and

States and/or other countries. Red Hat Enterprise Linux trademarks of Red Hat, Inc. in the United States and/or other countries. Novell trademark and SUSE ™ is a trademark of Novell Inc. in the United States and other countries. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Citrix XenMotion and/or other countries. VMware

are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States

, Virtual SMP®, vMotion®, vCenter®, and vSphere® are registered

trademarks or trademarks of VMWare, Inc. in the United States or other countries.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

, Pentium®, Xeon®, Core™ and

and Enterprise Linux® are registered

is a registered

, Xen®, XenServer® and

2012 - 1

1 About OpenManage Essentials . . . . . . . . 15

2 Installing OpenManage Essentials . . . . . 17

Installation Prerequisites and Minimum

Requirements . . . . . . . . . . . . . . . . . . . . . . 17

Downloading OpenManage Essentials

Terms and Conditions for Using Relational Database Management Systems

Installing OpenManage Essentials

Setting Up OpenManage Essentials Database on a Remote SQL Server

Installing Repository Manager

Uninstalling OpenManage Essentials. . . . . . . . . . 23

Migrating IT Assistant to OpenManage Essentials

Migration Use Cases

List of Migrated and Non-Migrated

Components . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . 24

. . . . . . . . . 18

. . . . . . . . . . . 19

. . . . . . . . . . . . . 22

3 Getting Started With OpenManage

Essentials

Logging On to OpenManage Essentials . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . . . . . 29

. . . 23

Contents 3

Configuring OpenManage Essentials . . . . . . . . . . 29

Using the OpenManage Essentials Home Portal

Customizing the Home Portal

. . . . . . . . . . . . . . 31

. . . . 30

Displaying Additional Available Reports and

. . . . . . . . . . . . . . . . . . . . . . . . . . 31

Graphs

Drilling-Down Charts and Reports for More Information

Saving and Loading the Home Portal Layout

. . . . . . . . . . . . . . . . . . . . . 32

. . . . . . 32

Updating the Portal Data. . . . . . . . . . . . . . . . . 32

Hiding Graphs and Reports (Components)

. . . . . . . . 32

Re-arranging or Re-sizing Graphs and Reports (Components)

Filtering Data

. . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . 33

4 OpenManage Essentials Home Portal -

Reference . . . . . . . . . . . . . . . . . . . . . . . . 35

OpenManage Essentials Heading Banner. . . . . . . . 35

4 Contents

Home Portal Reports

. . . . . . . . . . . . . . . . . . . 35

Device by Status . . . . . . . . . . . . . . . . . . . . . 36

Alerts by Severity

Discovered Versus Inventoried Devices

Task Status

. . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . 37

5 Discovering and Inventorying Devices . . 39

Supported Devices and Protocols. . . . . . . . . . . . 39

Supported Operating Systems (Servers), Protocols, and Features Matrix

Supported Operating Systems (Storage), Protocols, and Features Matrix

. . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . 44

Using the Discovery and Inventory Portal

. . . . . . . . 47

Configuring a Discovery and Inventory Task . . . . . . 47

Excluding Ranges

. . . . . . . . . . . . . . . . . . . . 49

Viewing Configured Discovery and Inventory

. . . . . . . . . . . . . . . . . . . . . . . . . . 50

Ranges

Scheduling Discovery

Multithreading

. . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . 50

Scheduling Inventory . . . . . . . . . . . . . . . . . . 51

Configuring Status Polling Frequency

. . . . . . . . . . 52

6 Discovery And Inventory - Reference. . . 53

Discovery and Inventory Portal Page Options . . . . . 53

Discovery and Inventory Portal

Last Discovery and Inventory

Discovered Versus Inventoried Devices

Task Status

. . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . 53

. . . . . . . . . . . 54

. . . . . . 54

Viewing Device Summary

Discovery Ranges

. . . . . . . . . . . . . . . . . . . . 57

. . . . . . . . . . . . . . . . 55

Contents 5

Discovery Range Summary . . . . . . . . . . . . . . . 57

Add Discovery Range

IP Address, Range, or Host Name Configuration

. . . . . . . . . . . . . . . . . . 58

. . . . 58

ICMP Configuration . . . . . . . . . . . . . . . . . . . 60

SNMP Configuration

WMI Configuration

. . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . 62

Storage Configuration . . . . . . . . . . . . . . . . . . 62

WS-Man Configuration

IPMI Configuration

. . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . 63

Discovery Range Action . . . . . . . . . . . . . . . . . 64

Summary

Add Exclude Range

Configuration

. . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . 66

Discovery Schedule

Inventory Schedule

Status Configuration

. . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . 68

7 Managing Devices . . . . . . . . . . . . . . . . . 71

6 Contents

Viewing Devices . . . . . . . . . . . . . . . . . . . . . 71

Nodes and Symbols Description

Device Details

. . . . . . . . . . . . . . . . . . . . 73

Viewing Device Inventory

Viewing Alerts Summary

. . . . . . . . . . . . . . . . 74

. . . . . . . . . . 72

Viewing System Event Logs . . . . . . . . . . . . . . . 74

Searching for Devices

. . . . . . . . . . . . . . . . . . 74

8 Devices - Reference . . . . . . . . . . . . . . . . 77

Viewing Inventory . . . . . . . . . . . . . . . . . . . . 78

Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . 78

Viewing Hardware Logs

Alert Filters

. . . . . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . 78

Device Search . . . . . . . . . . . . . . . . . . . . . . 79

Query Results

Creating Device Group

Device Group Configuration

Device Selection

. . . . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . 81

Summary - Group Configuration . . . . . . . . . . 81

9 Viewing Inventory Reports . . . . . . . . . . . 83

Choosing Predefined Reports . . . . . . . . . . . . . . 83

Filtering Report Data

Exporting Reports

. . . . . . . . . . . . . . . . . . . 85

. . . . . . . . . . . . . . . . . . . . 85

10 Reports - Reference . . . . . . . . . . . . . . . . 87

Server Components and Versions . . . . . . . . . . . . 87

Field Replaceable Unit (FRU) Information

. . . . . . . . 88

Contents 7

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . 88

NIC Information

Hard Drives Inventory

. . . . . . . . . . . . . . . . . . . . . 89

. . . . . . . . . . . . . . . . . . 89

PCI Device Information . . . . . . . . . . . . . . . . . 90

Storage Controllers

ESX Information

. . . . . . . . . . . . . . . . . . . 90

. . . . . . . . . . . . . . . . . . . . . 90

HyperV Information . . . . . . . . . . . . . . . . . . . 91

Warranty Information

Modular Enclosures

. . . . . . . . . . . . . . . . . . 91

. . . . . . . . . . . . . . . . . . . 92

Server Overview . . . . . . . . . . . . . . . . . . . . . 93

11 Viewing Warranty Reports. . . . . . . . . . . 95

12 Managing Alerts . . . . . . . . . . . . . . . . . . 97

Viewing Alerts and Alert Categories . . . . . . . . . . 97

Viewing Alert Logs

Understanding the Alert Types

Viewing Alert Categories

Viewing Alert Source Details

. . . . . . . . . . . . . . . . . 97

. . . . . . . . . . . 97

. . . . . . . . . . . . . . 98

. . . . . . . . . . . . 98

8 Contents

Viewing Previously Configured Alert Actions

Handling Alerts

Flagging an Alert

Creating and Editing a New View

Configuring Alert Actions

. . . . . . . . . . . . . . . . . . . . . . 99

. . . . . . . . . . . . . . . . . . 99

. . . . . . . . . 100

. . . . . . . . . . . . . . . 100

. . . . . . 98

Setting Up E-mail Notification . . . . . . . . . . . 100

Ignoring Alerts . . . . . . . . . . . . . . . . . . . 102

Running a Custom Script

Forwarding Alerts

. . . . . . . . . . . . . . 102

. . . . . . . . . . . . . . . . . . 103

Working With Sample Alert Action Use Cases

Use Cases in Alert Actions

Configuring Alert Log Settings

. . . . . . . . . . . . . 104

. . . . . . . . . . . . . 105

. . . . . 104

Renaming Alert Categories and Alert Sources . . . . . 106

13 Alerts - Reference . . . . . . . . . . . . . . . . . 107

Alert Logs . . . . . . . . . . . . . . . . . . . . . . . . 107

Alert Logs Fields

Alert Details

Alert Log Settings

Alert View Filters

Alert Filter Name

Severity

Acknowledgement . . . . . . . . . . . . . . . . . 111

Summary - Alert View Filter

Alert Actions

Name and Description

Severity Association

Application Launch Configuration

E-Mail Configuration . . . . . . . . . . . . . . . . 115

Trap Forwarding

Category and Sources Association

Device Association

Date and Time Range

. . . . . . . . . . . . . . . . . . 108

. . . . . . . . . . . . . . . . . . . . . 109

. . . . . . . . . . . . . . . . . . . . 110

. . . . . . . . . . . . . . . . . . 110

. . . . . . . . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . 111

. . . . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . 113

. . . . . . . . . 113

. . . . . . . . . . . . . . . . . . 115

. . . . . . . . 116

. . . . . . . . . . . . . . . . . 116

. . . . . . . . . . . . . . . . 118

Contents 9

Alert Action - Duplicate Alert Correlation . . . . 118

Summary- Alert Action Details . . . . . . . . . . 118

Alert Categories . . . . . . . . . . . . . . . . . . . . 120

Alert Source

. . . . . . . . . . . . . . . . . . . . 121

14 Updating Server BIOS, Firmware,

Drivers, and Applications . . . . . . . . . . . 123

Understanding Server BIOS Firmware and Drivers Sources

Choosing the Right Source for Updates . . . . . . . . 124

. . . . . . . . . . . . . . . . . . . . 124

Selecting an Update Catalog Source

Viewing Comparison Results

. . . . . . . . . 125

. . . . . . . . . . . . . 125

Applying System Updates . . . . . . . . . . . . . . . 125

Selecting Non-Compliant Systems

. . . . . . . . 126

Scheduling Updates . . . . . . . . . . . . . . . 126

Viewing Updated Status

Viewing Active Catalog

. . . . . . . . . . . . . 127

. . . . . . . . . . . . . . . . 127

15 System Update - Reference. . . . . . . . . . 129

Filter Options . . . . . . . . . . . . . . . . . . . . . . 129

System Update . . . . . . . . . . . . . . . . . . . . . 130

Compliance Report

Compliant Systems

Non-Compliant Systems

Non-Inventoried Systems

Inventory Systems

All System Update Tasks

. . . . . . . . . . . . . . . . 130

. . . . . . . . . . . . . . . . 131

. . . . . . . . . . . . . 132

. . . . . . . . . . . . . 133

. . . . . . . . . . . . . . . . 133

. . . . . . . . . . . . . 133

10 Contents

Task Execution History . . . . . . . . . . . . . . . 133

Select a Catalog Source

View Active Catalog

. . . . . . . . . . . . . . . . . 134

. . . . . . . . . . . . . . . . . . . 135

Create an Update Task. . . . . . . . . . . . . . . . . . 135

16 Managing Remote Tasks . . . . . . . . . . . . 137

About Remote Tasks . . . . . . . . . . . . . . . . . . . 137

Managing Command Line Task

Managing RACADM Command Line Tasks

. . . . . . . . . . . . . 137

. . . . . 138

Managing Server Power Options . . . . . . . . . . . . 139

Deploying Server Administrator

Working With Sample Remote Tasks Use Cases

Use Cases in Remote Tasks

. . . . . . . . . . . . . 140

. . . . 140

. . . . . . . . . . . . 141

17 Remote Tasks - Reference . . . . . . . . . . 143

Remote Tasks Home . . . . . . . . . . . . . . . . . . . 143

Remote Tasks

All Tasks

. . . . . . . . . . . . . . . . . . . . . . 143

. . . . . . . . . . . . . . . . . . . . . . 144

Task Execution History . . . . . . . . . . . . . . . 144

Server Power Options . . . . . . . . . . . . . . . . . . 145

Deploy Server Administrator Task

Command Line Task

. . . . . . . . . . . . . . . . . . . 149

Remote Server Administrator Command

Generic Command

. . . . . . . . . . . . . . . . . 152

. . . . . . . . . . . . 147

. . . . . . 149

Contents 11

IPMI Command . . . . . . . . . . . . . . . . . . 154

RACADM Command Line . . . . . . . . . . . . . 156

18 Managing Security Settings . . . . . . . . . 159

Using Security Roles and Permissions . . . . . . . . 159

Microsoft Windows Authentication

Assigning User Privileges

. . . . . . . . . . . . . . . 160

. . . . . . . . . . 159

Using Custom SSL Certificates (Optional) . . . . . . . 160

Supported Protocols and Ports in OpenManage Essentials

. . . . . . . . . . . . . . . . . . . . . . . 161

19 Troubleshooting . . . . . . . . . . . . . . . . . . . 165

OpenManage Essentials Troubleshooting Tool . . . . 165

Troubleshooting Procedures

Troubleshooting Inventory

Troubleshooting Device Discovery

Troubleshooting Receiving SNMP Traps . . . . . 168

Troubleshooting Discovery of Windows Server 2008-Based Servers

Troubleshooting SNMP Traps for ESX or ESXi

Versions 3.5, 4.x, or 5.0 . . . . . . . . . . . . . . 169

. . . . . . . . . . . . . . 166

. . . . . . . . . . . . 166

. . . . . . . . 167

. . . . . . . . . . . . . . . . 169

20 Frequently Asked Questions . . . . . . . . . 173

12 Contents

Installation . . . . . . . . . . . . . . . . . . . . . . . 173

Ta sk s

. . . . . . . . . . . . . . . . . . . . . . . . . . 173

E-mail Alert Action

. . . . . . . . . . . . . . . . . . . 178

Discovery . . . . . . . . . . . . . . . . . . . . . . . . 178

Inventory

System Update

. . . . . . . . . . . . . . . . . . . . . . . . . 180

. . . . . . . . . . . . . . . . . . . . . . 180

21 Preferences - Reference. . . . . . . . . . . . 183

22 Tools- Reference . . . . . . . . . . . . . . . . . . 185

User Interface Logs . . . . . . . . . . . . . . . . . . . 185

Application Logs

. . . . . . . . . . . . . . . . . . . . . 186

23 Tutorials. . . . . . . . . . . . . . . . . . . . . . . . . 187

24 Appendix—Right-Click Actions. . . . . . . 189

Devices. . . . . . . . . . . . . . . . . . . . . . . . . . 189

Device Search

Discovery Range Summary . . . . . . . . . . . . . . . 190

Managing Include Ranges

Managing Exclude Ranges . . . . . . . . . . . . . 190

. . . . . . . . . . . . . . . . . . . . . . 190

. . . . . . . . . . . . . 190

View Filters . . . . . . . . . . . . . . . . . . . . . . . 191

. . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Alerts

Remote Tasks

. . . . . . . . . . . . . . . . . . . . . . 191

Contents 13

14 Contents

About OpenManage Essentials

OpenManage Essentials is a hardware management application that provides a comprehensive view of Dell systems, devices, and components in the enterprise’s network. With OpenManage Essentials, a web-based and one-to-many systems management application for Dell systems and other devices, you can:

• Discover and inventory the systems.

• Monitor systems’ health.

• View and manage system alerts.

• Perform system updates.

• View hardware inventory and compliance reports.

About OpenManage Essentials 5

6 About OpenManage Essentials

Installing OpenManage Essentials

Installation Prerequisites and Minimum Requirements

For a list of supported platforms, operating systems, and browsers, see the Dell OpenManage Essentials Support Matrix at

To install OpenManage Essentials, you require local system administrator privileges and the system you are using must meet the criteria mentioned in Table 1 and Table 2.

NOTE: It is recommended that you do not install OpenManage Essentials on a

domain controller system. The installer does not allow you to proceed with the installation and displays an operating system not supported error message.

Table 1. Minimum Recommended Hardware

support.dell.com/manuals

Minimum Recommended Hardware

Number of Devices

Typ e o f S y st em Physical

RAM 8 GB 6 GB 6 GB 6 GB 4 GB

Processors 8 cores total 4 cores total 4 cores total 2 cores total 2 cores total

Database SQL

Database Location

Hard Drive 10 GB 6 GB 6 GB 6 GB 6 GB

Large Deployments

2000 500 300 100 100

Machines / Virtual Machines

Standard

Remote Local Local Local Local

Medium Deployments Small Deployments

Physical Machines / Virtual Machines

SQL Express SQL Express SQL

Physical Machines / Virtual Machines

Installing OpenManage Essentials 7

Physical Machines / Virtual Machines

Express

Physical Machines / Virtual Machines

SQL Express

Table 2. Minimum Requirements

Particulars Minimum Requirement

Operating Systems

Network 100 Mbps or higher

Web Br o ws er

User Interface Microsoft Silverlight version 4.0 or version 5.0

.NET 4.0

• Microsoft Windows Server 2008 Standard Edition (x86 and x64)

• Windows Server 2008 Enterprise Edition (x86 and x64)

• Windows Server 2008 R2 Standard Edition

• Windows Server 2008 R2 Enterprise Edition

• Microsoft Internet Explorer 8 or later

•Mozilla Firefox

Downloading OpenManage Essentials

You can download OpenManage Essentials from support.dell.com or the Dell TechCenter website.

Terms and Conditions for Using Relational Database Management Systems

The relational database management system (RDBMS) used for installing OpenManage Essentials is an SQL server. The SQL server has configuration settings separate from the OpenManage Essentials database. The server has logins (SQL or Windows) that may or may not have access to the OpenManage Essentials database.

NOTE: You require a sysadmin role to perform the SQL server tasks.

When OpenManage Essentials is installed, Internet security is modified by adding registry entries to the ZoneMaps for HKLM and HKCU. This ensures that Internet Explorer identifies the fully qualified domain name as an intranet site.

8 Installing OpenManage Essentials

A self-signed certificate is created and this certificate is installed in the root Certificate Authorities (CA) and My certificates. However, it is recommended to use a custom certificate.

To prevent certificate errors, remote clients must install OpenManage Essentials certificate in both CA and Root Certificate Stores to remove the certificate errors.

For a Typical install of OpenManage Essentials:

• Use the local version of SQL Server that has all supported components.

• The RDBMS is altered to support both SQL and Windows authentication.

• An SQL login is generated for OpenManage Essentials’ services and this login is added as a RDBMS SQL login with sysadmin privileges.

NOTE: The password for the SQL login is controlled by the application and is

different on every system.

It is recommended that a custom install is selected when you want to use a domain service account for added security and SQL Server Management Studio (SSMS) selection.

For a Custom install of OpenManage Essentials, provide the Windows or SQL login.

At runtime, when the OpenManage Essentials website determines that it has an invalid certificate or certificate binding; the self-signed certificate is regenerated.

Installing OpenManage Essentials

Double-click the OpenManage Essentials executable file.

Dell OpenManage Install

The are available:

•

Dell OpenManage Essentials OpenManage Essentials

•

Dell Repository Manager

Manager. Using Repository Manager, you can create customized bundles and repositories of Dell Update Packages, software utilities such as update drivers, firmware, BIOS, and other applications.

•

Dell License Manager

manager. Dell License Manager is a one-to-many license deployment and reporting tool for managing the Dell iDRAC 7 licenses.

screen is displayed. The following options

—Select this option to install

and the

—Select this option to install Dell Repository

—Select this option to install the Dell license

Troubleshooting Tool

Installing OpenManage Essentials 9

Dell

•

Documentation

•

View Readme

latest readme, go to

Dell OpenManage Install

click

Install

—Click this link to view the online help.

—Click this link to view the readme file. To view the

support.dell.com/manuals

, select

Dell OpenManage Essentials

The Dell OpenManage Essentials Prerequisites window, displays the following requirement types:

•

Critical

•

Wa rn in g

installation but not an Also, later during installation, use the

—This error condition prevents the installation of a feature.

—This warning condition may disable the

Upgrade

of the feature later during installation.

Custom

Ty p i c a l

installation setup type

to select the feature.

•

Information Ty p i c a l

—This informational condition does not affect the

selection of a feature.

There are two options for resolving critical dependencies:

and

•Click

Install All Critical Prerequisites

to immediately begin installing

all critical prerequisites without further interaction.

Critical Prerequisites

may require a reboot depending on the configuration and the Prerequisites installation will resume automatically after restart.

• Install each prerequisite individually by clicking the associated link with the required software.

NOTE: To configure remote database, you do not require an SQL Express

installation on the local system. See

Database on a Remote SQL Server

you can install SQL Express by clicking the warning prerequisite link. Selecting Install All Critical Prerequisites does not install SQL Express.

Click

Install Essentials

In the install wizard for OpenManage Essentials, click

In the

License Agreement

page, read the license agreement, select

the terms in the license agreement

Setup type

If you selected

Ready to Install the Program

select either

Ty p i c a l

, click

Ty p i c a l

Next.

page and the click

Setting Up OpenManage Essentials

. If you are not configuring remote database,

, and then click

Custom

installation.

Verify the installation settings in the

Install

10 Installing OpenManage Essentials

Install All

I accept

If you selected

Custom Setup

and then click

In custom settings for port numbers, if required, change default values for

port number

Database Server

Custom

, in

Custom Setup

, click

Change

, click

and do the following:

to change the installation location,

Network Monitoring Service port number, Tas k M an ag er Se rv ic e

, and

Console Launch port

and then click

, do any of the following and then click

• Local database—If you have many SQL server versions available on the management system and you want to select an SQL server on which you want to set up the OpenManage Essentials database, then select the SQL server from the

Database Server

list, the type of authentication, and provide the authentication details.

• Remote database— Complete the prerequisites. For more information, see Setting Up OpenManage Essentials Database on

a Remote SQL Server. After the prerequisites are complete, click

Browse

and select the remote system and then provide the authentication details. You can also set up the OpenManage Essentials database on a remote system by providing the IP address or host name and the database instance name of the remote system in

NOTE: If you have multiple database instances running on a selected database

server, you can specify the required database instance name to configure the Essentials database with it. For example, using (local)\MyInstance, you are configuring Essentials database on a local server and MyInstance named database instance.

Verify the installation settings in the

page and the click

After the installation is complete, click

Database Server.

Install

Ready to Install the Program

Finish

Installing OpenManage Essentials 11

Setting Up OpenManage Essentials Database on a Remote SQL Server

You can configure OpenManage Essentials to use an SQL server present on a remote system. Before setting up the OpenManage Essentials database on the remote system, check for the following prerequisites:

• Network communication between the OpenManage Essentials system and the remote system is functioning.

• SQL connection works between the OpenManage Essentials system and the remote system for the specific database instance. You can use the

Windows ODBC Data Source Administrator

connection. On the remote database server, enable TCP/IP protocol and if you are using SQL Authentication, enable mixed mode on the remote SQL server.

You can retarget your database if:

• Your SQL credentials to the SQL server fails.

• Your Windows credentials to the SQL server fails

• Database is moved.

tool to verify the

Installing Repository Manager

Dell OpenManageInstall

click

Install

Dell Repository Manager - InstallShield Wizard

License Agreement

and click

In another location, and then click

Customer Information

Provide user name and organization information.

Select either application available to everyone or retain access.

Destination Folder

Setup Type

Anyone who uses this computer (all users)

, do any of the following and then click

, select

Dell Repository Manager

, click

, select

I accept the terms in the license agreement

, do the following and then click

Only for me (Windows User)

, use the default location or click

Change

, and then

to make this

to specify

12 Installing OpenManage Essentials

• Select

Ready to Install the Program

After the installation is complete, click

Complete

Custom

to choose program features you want to install.

to install all the Repository Manager features.

, click

Install

Finish

Uninstalling OpenManage Essentials

CAUTION: Uninstalling OpenManage Essentials deletes your database. While

installing upgrades, it is recommended to install the upgrades on top of the existing version of OpenManage Essentials to preserve the database.

Click

StartControl PanelPrograms and Features

Uninstall or change a program

and click

In the message

Essentials?

Uninstall

, click

Are you sure you want to uninstall OpenManage

Yes

, select

Dell OpenManage Essentials

Migrating IT Assistant to OpenManage Essentials

To replace IT Assistant with OpenManage Essentials while preserving the existing IT Assistant database:

Double-click the OpenManage Essentials executable file.

Dell OpenManage Install

click

Install

The check dependencies page is displayed. This page lists the following requirement types:

, select

Dell OpenManage Essentials

and

•

Critical

•

War ni ng

but not an during installation, use the the feature

•

Information

selection of a feature.

—This error condition will prevent the installation of a feature.

—This warning condition disables the

Upgrade

—This informational condition will not affect the

Ty p i c a l

of the feature later during installation. Also, later

Custom

Installing OpenManage Essentials 13

installation setup type to select

installation

Ty p i c a l

There are two options for resolving critical dependencies:

•Click

Install All Critical Prerequisites

at the bottom of the page to immediately begin installing all necessary prerequisites without further interaction.

• Install each prerequisite individually by clicking the associated link with the required software.

Click

Install Essentials

In the install wizard for OpenManage Essentials, click

In the License Agreement page, read the license agreement, select

the terms in the license agreement

Setup type

Custom Setup

Custom Settings

click

Database Server

, select

Assistant database and click

NOTE: During the replacement process, a copy of the IT Assistant database

is created and utilized by OpenManage Essentials.

Ready to Install the Program

After the installation is complete, click

I accept

Custom

, click

and then click

, verify or change the default port numbers and

, enter the required parameters to connect to the IT

, review your settings and click

Finish

Install

Migration Use Cases

If you migrate from IT Assistant to OpenManage Essentials, IT Assistant is uninstalled and replaced by OpenManage Essentials. However, the IT Assistant database (ITAssist) remains and you can retrieve it from the SQL server. Table 3 provides information about different migration use cases.

14 Installing OpenManage Essentials

Table 3. Migration Use Cases

Number Use Case Conditions Outcome

• IT Assistant is installed on the local system.

• The IT Assistant database is located on the local system.

• OpenManage Essentials is installed on the local system.

•The OpenManage Essentials database is installed on the local system.

• IT Assistant is installed on the local system.

• The IT Assistant database is located on the local system.

• OpenManage Essentials is installed on the local system.

•The OpenManage Essentials database is installed on a remote system.

• IT Assistant is installed on the local system.

• The IT Assistant database is located on a remote system.

• OpenManage Essentials is installed on the local system.

•The OpenManage Essentials database is installed on the local system.

• IT Assistant is installed on the local system.

• The IT Assistant database is located on a remote system.

• OpenManage Essentials is installed on the local system.

•The OpenManage Essentials database is installed on a different remote system.

Data from the IT Assistant database is copied to the OpenManage Essentials database.

Data from the IT Assistant database is not copied to the OpenManage Essentials database.

Installing OpenManage Essentials 15

Table 3. Migration Use Cases

Number Use Case Conditions Outcome

• IT Assistant is installed on the local system.

• The IT Assistant database is located on a remote system.

• OpenManage Essentials is installed on the local system.

• The OpenManage Essentials database is installed on a the same remote system as the IT Assistant database.

Data from the IT Assistant database is copied to the OpenManage Essentials database.

List of Migrated and Non-Migrated Components

Table 4. List of Components

Components That are Migrated Components That are not Migrated

Discovered and inventoried devices OpenManage Server Administrator push

packages

Discovery/inventory include and exclude ranges

Health status of the devices Software update tasks

Discovery, inventory, and statusing schedule/settings

Alerts received in IT Assistant Application launch, e-mail, and trap

Custom alert view filters IT Assistant reports

Ignore alert actions Device health search query data

Alert log settings and application logs Server and client software updates

Received alerts IPMI command line tasks

All remote tasks except IPMI and OMSA deploy tasks.

Server Administrator push tasks

Software updates (imported Dell update packages)

forward alert actions

Power control device tasks

16 Installing OpenManage Essentials

Table 4. List of Components

Components That are Migrated Components That are not Migrated

Polling schedule configuration Import Dell catalog task and data

On-demand statusing Server Administrator deployment for

Windows and Linux

Installing OpenManage Essentials 17

18 Installing OpenManage Essentials

Getting Started With OpenManage Essentials

Logging On to OpenManage Essentials

To log on to OpenManage Essentials:

• From the management station desktop, click the

• From the management station desktop, click

OpenManage Applications

• From a remote system, launch a supported browser. In the address field, type

https://<IP address, host name, or Fully Qualified Domain Name

(FQDN) >:<Port Number>/web/default.aspx

NOTE: FQDN is required to show a valid certificate. The certificate shows an

error if an IP address or local host is used.

The console launch port number (default port number 2607) is required to launch OpenManage Essentials from a browser on a remote system. While installing OpenManage Essentials, if you changed the port using the

Custom Install

preceding URL.

option, use the selected console launch port in the



Essentials Essentials.

Essentials

Start All Programs Dell

icon.

The First Time Setup page is displayed.

Configuring OpenManage Essentials

If you are logging on to OpenManage Essentials for the first time, the First Time Setup tutorial is displayed. The tutorial provides step-by-step instructions

for setting up an environment of servers and devices to communicate with OpenManage Essentials. The steps include:

• Configuring the SNMP protocol on each target server.

• Installing Dell OpenManage Server Administrator on each target server.

Getting Started With OpenManage Essentials 19

• Enabling network discovery (For Windows Server 2008-based servers) on each target server.

• Discovering devices on your network.

After you have completed the First Time Setup wizard, the Discovery Range Configuration is displayed, for more information, see

and Inventory Task

Configuring a Discovery

Using the OpenManage Essentials Home Portal

OpenManage Essentials user interface contains these components:

1 Logo and banner 2 Menu items

3 Console area 4 Add a report to the home portal

5 Save the current home portal layout 6 Load the last saved home portal

layout

7 Load the default home portal layout 8 Refresh the home portal page

9 Launch the online help

20 Getting Started With OpenManage Essentials

Customizing the Home Portal

You can change the layout of the portal page to accomplish the following:

• Display additional available reports.

• Hide graphs and reports.

• Rearrange or resize graphs and reports by dragging and dropping.

If a pop up window on any screen is bigger than the screen and if scrolling is not possible, set the browser’s zoom value to 75% or less to make it visible.

From the various reports that are available, you can select specific reports and set them to display on the Dashboard. You can click on these reports to further drill-down and get more details; for the list of available reports see

Home Portal Reports

For more information on Home portal, see

Portal - Reference

OpenManage Essentials Home

Displaying Additional Available Reports and Graphs

Charts have drill-down feature.

To view additional reports and graphs, click the icon on the top right corner to see and display the list of available reports and graphs.

•Alerts by Severity

• Devices by Status

• Discovered versus Inventoried Devices

•Alerts

• Field Replaceable Unit (FRU) Information

• Hard Drives Inventory

•HyperV Information

•Memory

• Modular Enclosures

•NIC Information

•PCI Device Information

Getting Started With OpenManage Essentials 21

• Server Components and Versions

• Server Overview

• Storage Controllers

• Task Status

•ESX Information

After selecting the desired report, dock the control using the control to the desired location.

Drilling-Down Charts and Reports for More Information

To drill-down for further details, do the following:

• In report charts, click the charts and further details are displayed.

• In report tables, use the drag and drop option or funnel options to filter for the required data and use right-click options to perform various tasks.

Saving and Loading the Home Portal Layout

To save and load the Home portal layout, click the icon to save changes to the portal page layout.

All the current layout settings and visible reports on the portal are saved on the portal page.

To load the previous portal layout, click the icon.

Updating the Portal Data

To refresh the portal page manually, click the icon.

To load the default portal layout, click the icon.

Hiding Graphs and Reports (Components)

To hide graphs and reports (components): Click the icon on the report or graph and select the Hide option to remove the component from the portal page or select the Auto Hide option to move the component to the side bar.

22 Getting Started With OpenManage Essentials

To remove a component from the portal page, click the X icon in the report or graph.

To move the report to the side bar, click the icon.

Re-arranging or Re-sizing Graphs and Reports (Components)

Click the icon and select from the following options:

•

Floating—

•

Dockable

is floating, right-click the title to dock or tab the component.

•

Tabbed Document

Select the control to dock a floating component. You can create a tabbed view by docking a pane within other panes or dock a pane at the top, bottom, left, or right side of the main window.

You can resize panes and all panes will fill the selected area when docked.

To move the component to the side bar, click the icon and to restore it, select the component and click the icon.

To create filters in a report grid, click the icon. This is not specific to the portal page layout and the settings related to these associations are not saved.

To move the component freely in the portal page.

—To dock the component in the portal page. If the component

—To move the component into a tab in the portal page.

Filtering Data

You can filter the results by dragging and dropping column headers to the top of reports. You can choose one or more attributes when revising the view to meet your specific needs.

For exa m ple, in Devices by Status pie chart, click a status such as Critical. In the Device Summary page, drag the Device Type and Service Tag to the top of the report. The view immediately changes to a nested information based on your preference. In this example, the information is grouped first by Device Type, and second by Service Tag. Drill-down through these filtered groups to see the remaining information for the devices.

For more information, see

Viewing Device Summary

Getting Started With OpenManage Essentials 23

24 Getting Started With OpenManage Essentials

OpenManage Essentials Home Portal - Reference

This dashboard page provides a snapshot of the managed devices that include servers, storage, switches, and so on.

OpenManage Essentials Heading Banner

The banner displays the Critical and Warning icons including the number of devices. You can view the devices in either state by clicking the icon or the number. The banner also contains links to the following:

•

Dell TechCenter—

information on various technologies and a web page where there is sharing of knowledge, best practices, and information about Dell products and your installations.

•

Support —

•

Help—

•

About—

information.

• Current User (For example, Administrator) The tool tip displays the user’s OpenManage Essentials roles.

Click to open

Click to open the online help.

Click to view general OpenManage Essentials product

Click to open Dell’s web page that contains

support.dell.com

—

Specifies the current user.

NOTE: The banner is available in all the pages.

Home Portal Reports

From the Home Portal Dashboard page, you can monitor the following:

•Alerts by Severity

• Devices by Status

• Discovered versus Inventoried Devices

•Alerts

• Field Replaceable Unit (FRU) Information

OpenManage Essentials Home Portal - Reference 25

•Hard Drives Inventory

• HyperV Information

•Memory

• Modular Enclosures

• NIC Information

•PCI Device Information

• Server Components and Versions

• Server Overview

• Storage Controllers

• Task Status

•ESX Information

Device by Status

Device by status provides device status information in a pie chart format. Click a segment of the pie chart to view the device summary.

Unknown Health status of these devices are not known.

Normal These devices are working as expected.

Wa rn i ng These devices display behaviors that are not normal and

further investigation is required.

Critical These devices display behaviors that suggest an occurrence

of a failure of a very important aspect.

Alerts by Severity

Alerts by severity provides alert information of devices in a pie chart format. Click a segment of the pie chart to view the devices.

Normal Alert from these devices confirm to the expected behavior

for the devices.

Critical Alerts from these devices suggest that a failure of a very

important aspect has occurred.

26 OpenManage Essentials Home Portal - Reference

Unknown Health status of these devices are not known.

Wa rn in g These devices display behaviors that are not normal and

further investigation is required.

Discovered Versus Inventoried Devices

See

Discovered Versus Inventoried Devices

Task Status

See

Tas k S ta t us

OpenManage Essentials Home Portal - Reference 27

28 OpenManage Essentials Home Portal - Reference

Discovering and Inventorying Devices

Perform Discovery and Inventory in order to manage your network devices.

Supported Devices and Protocols

Following are the supported devices and associated protocols.

Protocol / Mechanism Simple Network

Management Protocol (SNMP)

Dell servers with OpenManage Server Administrator installed

Windows / Hyper-V

•Discovery

• Correlation

•Classification

•Hardware inventory

•Software inventory monitoring

•Traps/alerts application launch:

• OpenManage

Server Administrator console

• Remote

desktop

• Warranty

Windows Management Instrumentation (WMI)

•Discovery

•Correlation

• Classification

• Hardware inventory

•Software inventory monitoring

• Application launch

• OpenManage

Server Administrator console

• Remote

desktop

•Warranty

Web S e r v i c esManagement (WSMAN)

Discovering and Inventorying Devices 29

Protocol / Mechanism Simple Network

Management Protocol (SNMP)

Windows Management Instrumentation (WMI)

Web S e r v i c e sManagement (WSMAN)

Linux/

VMware ESX

•Discovery

• Correlation

• Classification

•Hardware inventory

•Software inventory

•Monitoring

•Traps/alerts

• Application launch:

• OpenManage

Server Administrator console

•Warranty

NS NS

30 Discovering and Inventorying Devices

Protocol / Mechanism Simple Network

Management Protocol (SNMP)

Windows Management Instrumentation (WMI)

Web S e r v i c esManagement (WSMAN)

Dell servers without OpenManage Server Administrator installed

VMware ESXi Traps/Alerts NS

Windows/Hyper-VDiscovery

Linux/VMware ESX

(Unknown)

Discovery (Unknown)

•Discovery

•Correlation

• Classification

• Hardware

• Application

NS NS

•Discovery

• Correlation

• Classification

•Hardware inventory

•Software inventory

• Virtual machine information

• Virtual host product information

• Monitoring (OpenManage Server Administrator health only)

• Application launch: warranty

inventory

launch

• Remote desktop

•Warranty

Discovering and Inventorying Devices 31

Protocol / Mechanism Simple Network

Management Protocol (SNMP)

Windows Management Instrumentation (WMI)

Web S e r v i c e sManagement (WSMAN)

VMware ESXi NS NS

iDRAC / DRAC / BMC

Modular enclosure (M1000e)

•Discovery

•Correlation

• Classification

•Monitoring

•Traps/Platform Event Traps (PET)

• Application launch

•RAC

•Console

•Warranty

•Discovery

•Correlation

• Classification

•Enclosure health

•Traps

• Application launch

•CMC

•Console

•Warranty

•Discovery

•Correlation

• Classification

•Hardware inventory (no storage inventory)

NS NS

32 Discovering and Inventorying Devices

Supported Operating Systems (Servers), Protocols, and Features Matrix

Protocol / Mechanism Intelligent Platform

Management Interface (IPMI)

Dell servers with OpenManage Server Administrator installed

Dell servers without OpenManage Server Administrator installed

Windows

/Hyper-V

Linux/

VMware ESX

VMware ESXi NS NS

Windows/Hyper-V NS Deploy OpenManage

Linux/VMware ESX NS Deploy OpenManage

VMware ESXi NS NS

Command Line Interface (CLI)

• OpenManage Server Administrator CLI

•Deploy OpenManage Server Administrator

•Server Updates

•BIOS

•Firmware

•Driver

• OpenManage Server Administrator CLI

•Deploy OpenManage Server Administrator

•Server updates:

•BIOS

•Firmware

•Driver

Server Administrator

Discovering and Inventorying Devices 33

Protocol / Mechanism Intelligent Platform

Management Interface (IPMI)

iDRAC / DRAC / BMC

Modular Enclosure (M1000e) NS

a. You cannot perform this task if the device is not discovered, inventoried, or both. b. Requires internet connection (support.dell.com) to view warranty information.

•Discovery

• Classification

• Correlation

•iDRAC health

• Application launch

•RAC console

•Warranty

Command Line Interface (CLI)

•RACADM CLI

•IPMI CLI

•RACADM CLI

•IPMI CLI

Supported Operating Systems (Storage), Protocols, and Features Matrix

Protocol / Mechanism Simple Network

Storage Devices EqualLogic

Management Protocol (SNMP)

•Discovery

•Correlation

• Classification

• Hardware inventory

• Monitoring

•Traps/alerts

• Application launch

•EqualLogic

console

34 Discovering and Inventorying Devices

Symbol EMC

NaviSphere CLI

NS NS

Protocol / Mechanism Simple Network

Management Protocol (SNMP)

Dell|EMC

NOTE: Both

SNMP and Navisphere are required for complete management of Dell|EMC devices.

PowerVault Traps/Alerts

•Discovery

•Correlation

• Classification

• Traps/Alerts

Symbol EMC

NaviSphere CLI

•Discovery

•Correlation

• Classification

• Hardware inventory

•Monitoring

• Application launch

•Hardware inventory

•Monitoring

• Application launch

•EMC

Navisphere Manager

–Modular

Disk Storage Manager

Ta p e

a. Requires Modular Disk Storage Manager Controller software installed on the OpenManage Essentials system. b. Requires internet connection (support.dell.com) to view warranty information.

•Discovery

•Correlation

• Classification

•Hardware inventory

•Monitoring

• Traps/alerts

• Application launch

•Tape console

• Warranty

NS NS

Discovering and Inventorying Devices 35

Legend and Definitions

•

NS:

Not Supported

•

Discovery:

•

Correlation:

Capability to discover the device on the network.

Capability to correlate:

– Discovered server and DRAC, iDRAC, or BMC devices.

– Discovered modular systems or switches.

– ESX, ESXi, or Hyper-V host and guest virtual machines.

•

Classification:

Capability to classify the devices by type. For example,

servers, network switches, storage, and so on.

•

Hardware Inventory:

Capability to obtain detailed hardware inventory of

the device.

•

Monitoring or Health:

Capability to obtain health status and connection

status of the device.

•

Traps, alerts, or PETs:

•

Application Launch:

Capability to receive SNMP traps from the device.

Provides a right-click action menu item on the

discovered device to launch 1x1 console or application.

•

OpenManage Server Administrator CLI:

Capability to run OpenManage Server Administrator supported commands on the remote (discovered) servers.

•

Deploy OpenManage Server Administrator:

Capability to deploy

OpenManage Server Administrator to the remote (discovered) servers.

•

Server Updates:

Capability to deploy BIOS, firmware, and driver updates

to the remote (discovered) servers.

•

RACADM CLI:

Capability to run RACADM tool supported commands

on the remote (discovered) devices.

•

IPMI CLI:

Capability to run IPMITool supported commands on the

remote (discovered) devices.

•

Wa rr an ty:

Requires internet connection (

support.dell.com

) to view

warranty information.

36 Discovering and Inventorying Devices

Using the Discovery and Inventory Portal

To access the discovery and inventory portal, click ManageDiscovery and Inventory.

1 Details from the last discovery and

inventory task run.

3 Details of tasks and their status.

2 Details of previously discovered and

inventoried devices.

Configuring a Discovery and Inventory Task

From OpenManage Essentials, click

Inventory



Discovery RangesAdd Discovery Range

Discovery Range Configuration

Provide the IP address/range or host name and subnet mask. Click

Add

NOTE: You can add multiple IP addresses, ranges, or host names. You can

add multiple host names separated by a comma delimiter. For example, hostname1, hostname2, hostname3, and so on.

To import host names and IP addresses, click host names and IP addresses included as line items in a file that is in

Discovering and Inventorying Devices 37

ManageDiscovery and

Import

. You can import

CSV format. Using Microsoft Excel, you can create a .CSV file containing host names or IP addresses.

Click

After you have provided at least one IP address, IP range, host name, or a combination thereof, continue to customize the discovery and inventory options or complete the configuration using the default options.

Clicking

Finish

without setting any further configurations immediately runs the discovery and inventory tasks using the default SNMP and ICMP protocols. It is recommended that you review and revise your protocol configurations prior to clicking Finish.

For more information about each protocol listed below, click do I need this?) help.

NOTE: When discovering ESXi-based servers, to see the guest virtual

machines grouped with the host, enable and configure the WS-Man protocol.

NOTE: By default, SNMP is enabled and values are assigned ICMP

parameters.

NOTE: After completing any of the following steps, click either Next to

continue or click Finish to complete the Discovery Range Configuration.

•In

ICMP Configuration

, to detect devices on the network, edit the

ICMP parameters.

•In

SNMP Configuration

, to discover servers, provide the SNMP

parameters. Ensure that the SNMP community string specified in

Community

matches the SNMP community string of the device or

devices you wish to discover.

•In

WMI Configuration

, to authenticate and connect to remote devices, provide the WMI parameters. The format for entering credentials for WMI must be networks or

Storage Configuration

•In

localhost\user name

domain\user name

for domain-based

for non-domain based networks.

, to discover PowerVault modular disk array

or EMC devices, edit parameters.

•In

WS-Man Credentials

configuration, to enable discovery of ESXi

installed servers, provide WS-Man parameters.

- (Why

Get

38 Discovering and Inventorying Devices

•In

IPMI Configuration

parameters. IPMI is typically used to discover BMC or iDRACs on Dell servers. You can include the optional KG key when discovering RAC devices.

•In

Discovery Range Action

tasks. The default option is to perform both discovery and inventory.

Select

Perform only discovery

inventory

to run the task immediately.

, to enable server discovery, provide the IPMI

, choose to discover, inventory, or perform both

Perform both discovery and

To schedule the task to run at a later time, select

discovery or inventory

Task or Scheduling a New Inventory Task sections.

• Review your selections in the Summary screen and click change any of the parameters in previous configuration screens, click

Back

. When complete, click

, and refer to the Scheduling a New Discovery

Finish

Do not perform

Finish

. To

Excluding Ranges

Configure exclude ranges to prevent servers from being discovered/rediscovered or limit the number of devices displayed in the device tree. To exclude a range from discovery task:

From OpenManage Essentials, select

Inventory

Right-click

In the

In and click

After the IP address or host name is listed, click



Discovery Ranges

Exclude Ranges

Create

screen, click Ok.

Exclude Range Configuration

Add

and then select

ManageDiscovery and

Add Exclude Range

, provide IP address/range or host name

Finish

Discovering and Inventorying Devices 39

Viewing Configured Discovery and Inventory Ranges

From OpenManage Essentials, click ManageDiscovery and Inventory Discovery RangesDiscovery RangesInclude Ranges.

Scheduling Discovery

Click

ManageDiscovery and InventoryConfigurationDiscovery

Schedule

Discovery Speed slider bar - This control, also known as the discovery throttle, controls how fast discovery occurs and how much network and system resources are consumed for discovery by controlling the:

• Number of discovery threads that are allowed to run at any one time.

• Delay in between the communicating devices during a network ping sweep, in milliseconds.

NOTE: Each tick on the throttle control equals 10% and the range is from 10% to

100%. By default, in OpenManage Essentials, the discovery throttle is set at 60%; Upon an upgrade from IT Assistant, the throttle control remains at its previously set value.

Discovery Schedule Settings

Select desired schedule parameters.

(Optional)

execution; however, more system resources are consumed.

Discover all instrumented devices.

You may adjust the task speed slider for faster task



Multithreading

Dell OpenManage Essentials improves upon the optimized parallel threading implementation in the Network Monitoring Service introduced in IT Assistant.

As the discovery process is very I/O intensive, you can optimize the process by making it a parallel operation, where threads running in parallel (known as multi-threading) are sending requests and handling responses to several devices at once.

40 Discovering and Inventorying Devices

To an extent, the more threads that run in parallel, each communicating to a different device, the faster is the discovery; barring overall high network congestion or latency. The discovery process, by default, allows a maximum of 32 threads to run in parallel (or concurrently) at any one time for discovery.

To control the number of parallel threads executing, move the discovery throttle control either left or right. When set at the maximum, 32 parallel threads are actually allowed to run. If the throttle is at 50%, only 16 threads are allowed to run at any one time.

As the discovery service is optimized for parallel threading operations, the system can utilize more system resources even at the same throttle setting. It is recommended that you monitor the system resources so that a satisfactory trade-off is made between discovery speed versus system resources available for OpenManage Essentials. Lowering or increasing the throttle depends on the system it is running on and the available resources. Note that the discovery service may take up to several minutes to adjust to a new throttle setting.

NOTE: For minimal discovery times on medium to large size networks (several

hundred to several thousand devices), it is recommended that you install OpenManage Essentials services on a multi-processor system.

Scheduling Inventory

Click

ManageDiscovery and InventoryConfigurationInventory

Schedule

Inventory Schedule Settings

, do the following:

Select desired schedule parameters.

(Optional)

You may adjust the task speed slider for faster task

execution; however, more system resources are consumed.

Inventory Speed slider control

—This control acts much like the discovery throttle, controlling the number of threads that are used during an inventory cycle. By default, there are a maximum number of 32 threads dedicated to performing the inventory process - the throttle controls the number of threads are actually used.

NOTE: Each tick on the throttle control equals 10% and the range is from 10%

to 100%. The inventory throttle is set at 60% by default.

Discovering and Inventorying Devices 41

Configuring Status Polling Frequency

You can configure OpenManage Essentials to check the health status of all discovered devices that have a means of health instrumentation such as OpenManage Server Administrator. The status can be scheduled at a given interval using Status Polling so that health status is always current. To configure status polling:

Click

ManageDiscovery and InventoryConfigurationStatus

Configuration

Status Polling

parameters including time and performance and then click

By default, the status polling frequency is enabled and set to one hour.

, select

Enable Status Polling

and provide the polling

Finish

Polling Speed slider control

throttle, controlling the number of threads that are used during a status cycle. By default, there are a maximum number of 32 threads dedicated to performing the status process - the throttle controls the number of threads that are actually used.

- This control acts much like the discovery

42 Discovering and Inventorying Devices

Discovery And Inventory Reference

From the Discovery and Inventory Portal page, you can:

• View graphical reports on devices and Dell servers discovered and inventoried.

• Manage discovery ranges for devices and Dell servers.

• Configure discovery, inventory, and status polling for devices and Dell servers.

Discovery and Inventory Portal Page Options

• Discovery Portal

• Discovery Ranges

– Add Discovery Range

• Discovery Ranges

• Include Ranges

• Exclude Ranges

• Configuration

– Discovery Schedule

– Inventory Schedule

– Status Configuration

Discovery and Inventory Portal

The Discovery and Inventory Portal provides information about the:

• Last discovery and inventory details

• Discovered versus inventoried devices

• Task status

Discovery And Inventory - Reference 43

Last Discovery and Inventory

Last Discovery Details

Discovery Last Run at Displays the time and date information for the last run

discovery.

Discovery Range Displays the IP Address range or host name.

Devices Discovered Displays information on number of devices discovered.

Last Inventory Details

Inventory Last Run at Displays the time and date information for the last run

inventory.

Inventory Range Displays the IP Address range or host name.

Devices Inventoried Displays information on number of devices inventoried.

Discovered Versus Inventoried Devices

Provides a graphical report of number of devices and Dell servers discovered or inventoried. You can use this report to ascertain the discovered devices and Dell servers that are unclassified. See summary information and filter options for the summary information.

Click any section of the graph to see the device summary for the selected region. In the device summary, double-click a row to view the details (inventory view for that device). Alternatively, right-click and select details for the inventory view or right-click and select alerts for the alerts specific to that device.

Viewing Device Summary

for more on

Filter by Select to refine the search results.

•All

• Ranges-Select to filter based on the selected range.

44 Discovery And Inventory - Reference

Task Stat us

Provides a list of currently executing and previously run tasks and their status. The task status grid on this page shows the status of just discovery, inventory, and tasks. However, the main portal shows all types of task statuses.

Tas k Na m e Name of the task.

Tas k St a te Status information:

Completed

Running

Stopped

Not Started

%Completed Task completion status in percentage.

Start Time Time and date information at start.

End Time Time and date information at end.

Viewing Device Summary

OpenManage Essentials

Discovery PortalDiscovery Portal

The

Discovery and Inventory Portal

Discovered vs Inventoried Devices

discovered or inventoried device band to open the showing the selected graph details.

The

Device Summary

on device name, Service Tag, device type, and model are displayed.

, click

ManageDiscovery and Inventory



page is displayed.

, in the graphical report, click the

Device Summary

page

page, status on health and power, and information

3(Optional

) Click the funnel icon to filter the summary information.

The filter options are displayed.

Discovery And Inventory - Reference 45

Select All Select to filter per line item.

Select options, devices, or Dell servers.

Filter options Create filter with these options:

Select to filter based on options, devices, or Dell servers.

•

Is equal to

Is not equal to

•

from

Is Less than

• than the value you provide.

Is less than or equal to

• that is less than or equal the value you provide.

Is greater than or equal to

• that is greater than or equal to the value you provide.

Is greater than

• greater than the value you provide.

Health Status options:

• Unknown

•Normal

•Warning

•Critical

Connection Status options:

•On

•Off

—Select to create the

logic.

—Select to find a value that is less

—Select to find a value

—Select to find a value that is

same as

different

logic.

Click

Filter

to view the filtered summary information.

Click

Clear Filter

to remove the filtered summary information.

46 Discovery And Inventory - Reference

Right-click device status and select from these options:

IP Address or iDRAC name Displays the IP address or the iDRAC name.

Details Select to view device details.

Alerts Select to view the alerts generated for this device.

Application Launch Select to launch an application.

Troubleshoot If the Troubleshooting Tool is installed, then select this

option to launch the Troubleshooting Tool. The Troubleshooting Tool is disabled by default. To enable the Troubleshooting Tool, see

Refresh Inventory Select to run inventory on the device.

Refresh Status Select to run a status check on the device.

Add to New Group Select to add the device to a group.

Exclude Range Select to remove the device from the discovery and

inventory range.

Remove Select to remove the device information.

Export Select to export the device information.

Preferences - Reference

Discovery Ranges

From Discovery Range page, you can:

• View Discovery Range Summary

•Add Discovery Range

Discovery Range Summary

This page provides the following information:

• Discovery Ranges

– Include Ranges

– Exclude Ranges

• Discovery Range Summary

For list of right-click actions in this page, see

Discovery And Inventory - Reference 47

Appendix—Right-Click Actions

Add Discovery Range

Click

ManageDiscovery and InventoryDiscovery Ranges Discovery Range Summary Add Discovery Range

and Inventory Task.

Provide information for protocols for discovery, inventory, or both:

• IP Address, Range, or Host name Configuration

• ICMP Configuration

• SNMP Configuration

• WMI Configuration

• Storage Configuration

• WS-Man Configuration

• IPMI Configuration

• Discovery Range Action

• Summary

. Then right-click

. For more information, see Configuring a Discovery

Include Ranges



and select

IP Address, Range, or Host Name Configuration

A discovery range is a network segment registered in OpenManage Essentials for the purpose of discovering devices. OpenManage Essentials attempts to discover devices on all registered discovery ranges that are enabled. A discovery range includes subnet, a range of IP addresses on a subnet, an individual IP address, or an individual host name.

Specify the IP address, IP address range, or host name for the discovery process.

48 Discovery And Inventory - Reference

IP address / range Specifies the IP address or IP address range.

The following are examples of valid discovery range type address specifications (* is the wildcard character, meaning all possible addresses in the specified range):

193.109.112.*

193.104.20-40.*

192.168.*.*

192.168.2-51.3-91

193.109.112.45-99

System IP address—193.109.112.99

NOTE: Click Add to add multiple ranges of IP addresses.

IPV6 addresses are not supported.

Host name Specifies the host name, for example:

mynode.mycompany.com.

Click Add to add multiple host names.

NOTE: You can add multiple host names by separating

them using commas.

NOTE: Invalid characters in the host name are not

checked. If the host name you provide contains invalid characters, the name is accepted. However, the device is not found during the discovery cycle.

Subnet mask Specifies the subnet mask for the IP address range. The

subnet mask is used to determine the broadcast addresses for the subnet(s) part of the range. The OpenManage Essentials Network Monitoring Service does not use the broadcast address when discovering devices in an IP address range. The following are examples of valid subnet mask specifications:

• 255.255.255.0 (The default subnet mask for a Class C network.)

• 255.255.0.0 (The default subnet mask for a Class B network.)

• 255.255.242.0 (A custom subnet mask specification.)

By default, the subnet mask is set to 255.255.255.0.

Discovery And Inventory - Reference 49

Import Select this option to import host names and IP

addresses from a file that is in CSV format. However, you can import only 500 line items per task.

You can use an Active Directory export file in a.CSV format as input. You can also create a .CSV file in a spreadsheet editor using the header Name and filling in system IP addresses or host names in the rows below the header (one per cell). Save the file in a .CSV format and use it as the input with the import feature. If there are any invalid entries in the file, a message is displayed when the data is imported by OpenManage Essentials.

ICMP Configuration

Use ICMP during discovery to ping devices on the network. Select these options to configure the ICMP parameters.

For more information, click - (Why do I need this?) help.

Timeout Set time in milliseconds.

Retries Set number of attempts.

SNMP Configuration

SNMP provides an interface to manage devices on the network such as servers, storage, switches, and so on. The SNMP agent on the device allows OpenManage Essentials to query the health and inventory data of the device. Select these options to discover and inventory servers, storage devices, and other network devices.

For more information, click - (Why do I need this?) help.

Enable SNMP discovery Enables or disables the SNMP protocol for discovery

range (subnet.)

50 Discovery And Inventory - Reference

Get community Specifies or edits the community name for SNMP

get calls from the OpenManage Essentials user

interface. The Get Community is a read-only password that SNMP agents installed on managed devices use for authentication. The Get Community allows OpenManage Essentials to browse and retrieve SNMP data. This field is casesensitive. OpenManage Essentials uses the first successful community name to communicate with the device. You can enter multiple SNMP community strings separated with commas.

Set community Specifies or edits the community name for SNMP

set calls from the OpenManage Essentials UI. The Set Community is a read-write password that

SNMP agents installed on managed devices use for authentication. The Set Community allows OpenManage Essentials to perform tasks that require the SNMP protocol, such as shutting down a system. This field is case-sensitive. OpenManage Essentials uses the first successful community name to communicate with the device. You can enter multiple SNMP community strings separated with commas.

NOTE: In addition to the Set Community name, an

instrumentation password is required to perform an SNMP task on a device.

Timeout (seconds) Specifies or edits the amount of time that

OpenManage Essentials waits after issuing a get or set call before it considers the call failed. A valid range is from 1 to 15 seconds. The default is 4 seconds.

Retries (attempts) Specifies or edits the number of times that

OpenManage Essentials reissues a get or set call after the first call times out. A valid range is from 1 to 10 retries. The default is 2.

Discovery And Inventory - Reference 51

WMI Configuration

Use the WMI protocol for gathering discovery, inventory, and health information about Window-based servers. This protocol provides less information about devices than SNMP but is useful if SNMP is disabled on the network. Select these options to configure WMI parameters for Windows servers only.

Enable WMI discovery Select to enable WMI discovery.

Domain \ User name Provide the domain and user name.

Password Provide password.

Storage Configuration

Enabling discovery of PowerVault MD or Dell|EMC arrays allows OpenManage Essentials to gather inventory and health information about the arrays. Set these options to discover PowerVault MD arrays or Dell|EMC devices.

Enable PowerVault MD array discovery

Enable Dell/EMC array discovery

Dell/EMC user name Provide user name.

Dell/EMC password Provide password.

Dell/EMC port Increment or decrement the port number. Enter a TCP/IP

Select to discover PowerVault MD array. This discovery configuration does not require credentials.

Select to discover Dell/EMC array.

port number ranging 1 to 65535. Default value is 443.

WS-Man Configuration

Use the WS-Man protocol to discover ESXi-based servers and gather inventory and health status from those servers. Select these options to configure WS-Man parameters for discovering ESXi installed devices.

Enable WS-Man Discovery

User ID Provide authenticated user ID.

52 Discovery And Inventory - Reference

Select to discover ESXi installed devices.

Password Provide password.

Timeout Provide the time after which the discovery attempts must

stop.

Retries Provide the number of attempts to discover the devices.

Port Provide the port information.

Secure Mode Select to securely discovery devices and components.

Skip Common name check

Trusted Site Select if the devices you are discovering is a trusted device.

Certificate file Click Browse to traverse to the file location.

Select to skip common name check.

IPMI Configuration

Use the IPMI protocol for out of band discovery of RACs, DRACs, and iDRACs. This option is for Lifecycle controller enabled discovery and inventory. Ensure that the IP address of the DRAC and iDRAC is selected. To configure IPMI, see support.dell.com.

Select these options to configure the IPMI version 2.0 parameters. This configuration is required for discovery.

Enable IPMI Discovery Enables or disables the IPMI protocol by

discovery range.

User name Enter the Baseboard Management Controller (BMC)

or DRAC user name.

NOTE: The default user name is root. It is

recommended that you change it for security.

Password Enter the BMC or DRAC password.

NOTE: The default password is calvin. It is

recommended that you change it for security.

Discovery And Inventory - Reference 53

KG Key Enter the KG key value. DRAC also supports IPMI

KG key value. Each BMC or DRAC is configured to require an access key in addition to user credentials.

NOTE: The KG key is a public key that is used to

generate an encryption key for use between the firmware and the application. The KG key value is an even number of hexadecimal characters.

Timeout Specifies or edits the amount of time that

OpenManage Essentials waits after issuing a get or set call before it considers the call failed. A valid range is from 1 to 60 seconds. The default is 5 seconds.

Retries Specifies or edits the number of times that

OpenManage Essentials reissues a get or set call after the first call times out. A valid range is from 0 to 10 retries. The default is 1.

NOTE: The retries and time-out parameters are used for both the Remote

Management Control Protocol (RMCP) ping and the IPMI connection.

Discovery Range Action

Select these options to discover or inventory devices, components, and servers.

Do not perform discovery or inventory

Perform only discovery Select this option to perform discovery.

Perform both discovery and inventory

Select this option set up a schedule to perform discovery and inventory (at a later time) using the discovery configuration scheduling options in the Discovery and Inventory Portal.

Select this option to perform both discovery and inventory.

54 Discovery And Inventory - Reference

Summary

View the configuration selections. To change configurations, click Back.

Add Exclude Range

From Discovery Range Summary, right-click Exclude Ranges and select Add Exclude Range. Register new ranges to exclude from discovery or to remove a

previously set exclude range.

IP Address/Range Register a device to exclude from the discovery

process by specifying the device's IP address or IP address range.

The following are examples of valid discovery range type address specifications (* is the wildcard character, meaning all possible addresses in the specified range):

• Exclude range — 193.109.112.*

• 193.104.20-40.*

• 192.168.*.*

• 192.168.2-51.3-91

• Exclude range — 193.109.112.45-99

• System IP address — 193.109.112.99

Host name Register to exclude from the discovery process by

specifying the device's host name, for example: mynode.mycompany.com.

NOTE: OpenManage Essentials does not check for

invalid characters in the host name. If the host name you specify contains invalid characters, the name is accepted. However, the device with that name is not found during the discovery cycle.

Discovery And Inventory - Reference 55

Configuration

The Configuration page contains the following information:

• Discovery Schedule

•Inventory Schedule

• Status Configuration

Discovery Schedule

You can configure OpenManage Essentials to discover devices and display them in the Device tree.

Enable device discovery.

Initiate device discovery.

Set the discovery speed.

Specify how devices are discovered.

For failed discovery attempts, use the Troubleshooting Tool.

To vi e w di scov ery c onfiguration, click ManageDiscovery and Inventory

ConfigurationDiscovery Schedule.

Configure OpenManage Essentials to discover new devices on a network. The settings apply to all discovery ranges. OpenManage Essentials records all agents, IP addresses, and the health of the devices.

Enable Discovery Select to schedule device discovery.

Configure Global Device Discovery interval

Discovery Speed Specify the amount of resources (system and network)

Set the frequency of discovery in weekly or daily intervals.

•

Every Week On

discovery and the time for the discovery to begin.

Every <n> Days <n> Hours interval

• intervals between discovery cycles. The maximum discovery interval is 365 days and 23 hours.

available for accelerating the discovery speed. The faster the speed, more resources are required to perform discovery, but less time is required.

—Specify the day or days to schedule

—Specify the

56 Discovery And Inventory - Reference

Discover Specify how the devices are discovered.

•

All Devices

respond to an Internet Control Message Protocol (ICMP) ping.

Instrumented Devices

• devices that have instrumentation (such as Dell OpenManage Server Administrator, Dell OpenManage Array Manager, and Dell PowerConnect) for Simple Network Management Protocol (SNMP), Windows management Instrumentation WMI), Intelligent Platform Management Interface (IPMI) management, or WSManagement (WS-Man). See agents supported for more information about systems management instrumentation agents.

Name Resolution Specify how the device names are resolved. If you are

managing a cluster, use the NetBIOS name resolution to discern each independent system. If you are not managing a cluster, a DNS name resolution is recommended.

•

DNS

Naming Service.

NetBIOS

• names.

—Select to discover all devices that

—Select to discover only

—Select to resolve names using the Domain

—Select to resolve names using system

Inventory Schedule

Use Inventory Polling to specify the default inventory settings for OpenManage Essentials. OpenManage Essentials collects inventory information such as software and firmware versions, as well as device-related information about memory, processor, power supply, Peripheral Component Interconnect (PCI) cards, and embedded devices, and storage.

Discovery And Inventory - Reference 57

Enable Inventory Select to schedule inventory.

Configure Global Inventory Polling Interval

Inventory Polling Speed Set the amount of resources available for accelerating

Set the frequency of the inventory in weekly or daily intervals.

NOTE: OpenManage Essentials performs inventory only

on devices that have already been discovered.

•

Every Week On

that you want to schedule the inventory and the time that you want it to begin.

Every <n> Days <n> Hours interval

• intervals between inventory cycles. The maximum discovery interval is 365 days and 23 hours.

the inventory poll speed. The faster you set the inventory poll speed, the more resources are required, but less time is required to perform the inventory.

After changing the speed, OpenManage Essentials may take several minutes to adjust to the new speed.

—Specify the day or days of the week

—Specify the

Status Configuration

Use this window to specify the default status polling settings for OpenManage Essentials. Status polling performs a health and power check for all discovered devices. For example, this poll determines if discovered devices are healthy or powered down.

58 Discovery And Inventory - Reference

Enable Status Polling Select to schedule device status polling.

Device Status Interval Set frequency of the device status poll in intervals of

days, hours, and minutes. The status polling does not begin until the previous polling has completed.

Days—Specify the number of days between device status polling.

Hours—Specify the number of hours between device status polling cycles.

Minutes—Specify the number of minutes between device status polling cycles.

The maximum discovery interval is 365 days, 23 hours, and 59 minutes.

Status Polling Speed Set the amount of resources available for accelerating

the device status polling speed. The faster you set the status speed, the more resources are required, but less time is required to perform the status polling.

Discovery And Inventory - Reference 59

60 Discovery And Inventory - Reference

Managing Devices

OpenManage Essentials lists devices based on their types. For example, Dell PowerEdge servers are listed under the device type Servers. OpenManage Essentials contains a defined list of device types. The devices you discover and inventory are included under these device types. Unclassified devices are listed under the device type Unknown. You can create device groups with combinations of the defined device types. However, you cannot create a new device types.

In the Devices page, you can:

• View devices types that are discovered on the network.

• View the inventory information for the devices.

• View all the alerts that were generated for a device.

• View the hardware logs for a device.

• Create device groups and include devices to that group based on your grouping preference. For example, you can create a group and include all devices present at a geographical location.

Viewing Devices

You can view a device that is discovered. For more information on discovering and inventorying a device, see

To view devices, click Manage

In the device summary page, expand the device types to view devices. The following device types are displayed.

• High Availability (HA) clusters

•KVM

• Microsoft Virtualization

• Modular systems

•Network devices

–Switches

Discovering and Inventorying Devices



Devices.

Managing Devices 61

•OOB unclassified devices

– IPMI unclassified devices

•Printers

•RAC

•Servers

•Storage Devices

– Dell|EMC Arrays

– EqualLogic arrays

– PowerVault MD Arrays

–Tape Devices

•Unknown

• VMware ESX servers

Use the refresh button to update the device tree with the current data. To update the device tree, right-click Devices and select Refresh.

NOTE: The device tree auto-updates when changes are made. Some changes to the

tree may show after a brief delay depending on the managed servers’ performance because the information propogates from the SQL database to the user interface.

Nodes and Symbols Description

Node Symbol Description

Denotes that a device is critical and requires attention. This information is rolled up to the parent device type. For example if a server is in critical state and requires attention the same symbol is assigned to the parent device type. Among server states, critical state is given the highest priority; That is, in a group, if different devices are in different states, and if one device is in critical state, then the state of the parent device type is set to critical.

Denotes that a device of this type is not discovered on the network or classified in the device tree.

Denotes that there is a deviation from the expected behavior, but the device is still manageable.

62 Managing Devices

Node Symbol Description

Denotes that the device is working as expected.

Denotes either the device type is unknown and it is classified as an unknown device or that the health status cannot be determined, because the device does not have proper instrumentation or the proper protocol was not used to discover the device.

Device Details

The device details, depending on the device type, can contain the following information:

• Device Summary

•OS Information

• Software Agent Information

•NIC Information

• Virtual Machine Host Product Information

•RAC Device Information

• Processor Information

• Memory Device Information

• Firmware Information

•Power Supply Information

•Embedded Device Information

• Device Card Information

• Controller Information

• Controller Battery Information

•Enclosure Information

• Physical Disk Information

• Virtual Disk Information

•Contact Information

• Software Inventory Information

• Trusted Platform Module Information

Managing Devices 63

•FRU Information

•Acquisition Information

•Depreciation Information

• Extended Warranty Information

• Ownership Information

• Outsource Information

Viewing Device Inventory

To view inventory, click ManageDevices, expand the device type and click the device.

Viewing Alerts Summary

You can view all the alerts generated for a device. To view alert summary:

Click

ManageDevices

Expand the device type and click the device.

In the details page, select

Alerts

Viewing System Event Logs

Click

ManageDevices.

Expand the device type and select

Hardware Logs

Searching for Devices

Right-click All Devices at the top of the device tree and click Search Devices. You can also search for devices using logical arguments and save the queries for later.

For example, to create a query to search for a server in critical state with an IP address containing values 10.35, and the power status as Power Up:

Click

ManageDevice Search

adjacent text field enter a query name.

From the first line after

64 Managing Devices

Where

, then select

, select

Device Type, Is

Create New Query

, and then

, in the

Server

In the next line select the check box, then select and then select

In the next line select the check box, then select

Contains

In the next line select the check box, then select and then select

Click

Save Query

NOTE: You can click Run Query to run the query immediately.

Critical

, and then in the adjacent field enter

Power Up

AND, Device Health, Is

AND, IP Address,

10.35

AND, Power Status, Is

To run an existing query, select the query from the drop-down list and click Run Query. You can filter the results and export it to an HTML, TXT, or CSV file.

Managing Devices 65

66 Managing Devices

Devices - Reference

This page provides the following information:

• List of devices based on the device type, for example, HA clusters, servers, and so on.

• Summary of devices and alerts.

• Alerts generated for a particular device.

• Health of devices based on the Normal, Critical, Unknown, and Wa r n in g t y p e s .

NOTE: For Dell 12 Generation PowerEdge servers [denoted as yx2x, where y

denotes alphabets, for example M (modular), R (rack), or T (tower) and x denotes numbers] discovered using WMI and SNMP protocols, the DRAC health status is displayed (under Servers) even if OpenManage Server Administrator is not installed on the server.

NOTE: Based on the severity of the agents of a discovered device, the overall

health is the most critical of the severity. For example, in the device tree, for server types, if there are two servers with status Warning and Critical, then the parent Server’s status is set to Critical.

• Inventory information for devices.

• View hardware logs for servers.

• Filtering capabilities of the grid:

• The grouping bar

• Filter icon options

• Sorting by clicking on the column

• Re-ordering the columns

NOTE: None of these are saved if the console is closed and restarted.

Devices - Reference 67

Viewing Inventory

To view inventory, from All Devices, traverse to the device and click the device.

The device details and the alerts link are displayed.

Viewing Alerts

To view alerts, from the inventory details page, click Alerts.

Severity Alert severity based on Normal, Critical, Warning, and Unknown.

Acknowledged Flagged status for an alert.

Time Time at which the alert was generated in date and time format.

Device IP address of the device.

Details Lists the alert information. For example, System is down: <IP

Address of the device>.

Category Lists the alert category type, for example System Events.

Source Lists the alert source name.

Viewing Hardware Logs

You can view hardware logs for servers. To view hardware logs, from the inventory details page, click Hardware Logs.

Severity Alert severity based on Normal, Critical, Warning, and Unknown.

Local Time The system time at which this alert was generated in date and

time format.

UTC Time Coordinated Universal Time (abbreviated UTC) at which the log

was generated.

Details Lists the details of the hardware log.

For example, power supply redundancy is lost.

68 Devices - Reference

Alert Filters

You can apply these filters to Alerts. Select Continuous Updates to enable the user interface to update automatically when new alerts are received.

Severity Select from these alerts: All, Normal, Critical, Warning,

and Unknown.

Acknowledged Flagged status for an alert.

Time Time at which this alert was generated in date and time

format.

Device The IP address or host name of this device.

Details The alert information. For example, System is down: <IP

Address of the device>.

Category The alert category type, for example System Events.

Source The Alert Source.

Device Search

You can do the following devices search options:

• Run an existing query

• Create a new query

• Delete a query

Run Existing Query Select this option and then select a query from the drop-

down list.

Delete Query Select to delete a query after you complete the following

action.

Select the Run Existing Query option, then from the drop down list select the query that you want to delete.

Create New Query Select this option to create a query and then enter a name

for the query in the adjoining field.

Query logic Select from the query logic options to create multiple query

options. Select the check box to enable and include an argument.

Devices - Reference 69

Run Query Select to run the selected query.

Save Query Select to save a query.

Query Results

The device search lists these options:

Health Status Displays the health status of the device. The status options

are Normal, Warning, Critical, and War ni n g.

Connection Status Displays the connection status of the device. The

connection status are On or Off.

Name Displays the name of the device.

OS Name Displays the operating system installed on the device.

OS Revision Displays the version of the operating system installed on

the device.

Service Tag Displays a unique identifier, that provides the service

lifecycle information.

Asset Tag Displays the defined asset tag for the device.

Device Model Displays the system’s model name. For example,

PowerEdge R710.

Device type Displays the type of device. For example, for the Device

Model PowerEdge R710, the Device Type value is Server.

System Revision Number

Displays the revision history of the device.

Creating Device Group

Device Group Configuration

Name Provide name of the new group.

Pare nt The device under which this group is created.

Description Provide description for the device group.

70 Devices - Reference

Device Selection

You can select predefined groups (device types), custom groups, specific devices, or a device query.

To use device query, select a query from the list.

Click New to create a new device query to search and assign the devices to the alert action.

Click Edit to change the query logic.

Select groups or devices from the tree, you can use the query option to create very specific criteria for the selection.

All Devices Select to include all the Devices that are managed in

OpenManage Essentials.

HA Clusters Select to include High Availability server clusters.

KVM Select to include keyboard video mouse devices.

Microsoft Virtualization Servers

Modular Systems Select to include modular systems.

Network Devices Select to include network devices.

OOB Unclassified Devices

Printers Select to include printers.

RAC Select to include devices with remote access controllers.

Servers Select to include Dell servers.

Storage Devices Select to include storage devices.

Unknown Select to include unknown devices.

VMware ESX Servers Select to include VMware ESX servers.

Select to include Microsoft virtualization servers.

Select to include out of band Unclassified Devices like Lifecycle controller enabled devices.

Summary - Group Configuration

View and edit selections.

Devices - Reference 71

72 Devices - Reference

Viewing Inventory Reports

OpenManage Essentials provides pre-defined reports for all discovered and inventoried devices. With these reports, you can:

• Consolidate information about devices in your environment.

• Filter report data per your needs.

• Export data for use in another application in the

NOTE: You cannot create new reports.

Choosing Predefined Reports

To view predefined reports, click Reports.

The Managed Systems Reports displays the predefined reports. Select from the available reports to view particular information about the devices in your environment. See table for more information.

Report Description

Summary Identifies the OpenManage Server Administrator versions

installed on devices in your environment and allows you to identify the devices generating the most alerts.

• The upper left web part identifies the OpenManage Server Administrator versions in your environment.

• Clicking the OpenManage Server Administrator version in the OpenManage Server Administrator pie chart in the top right web part shows you the list of servers with that version installed.

• The lower left web part lists in descending order the devices generating the most alerts since initial discovery and inventory.

• The top five event generating devices are identified in the lower right web part. Click on a specific device to view the events associated with it.

XML

file format.

Viewing Inventory Reports 73

Report Description

Server Components and Ve rs io n s

FRU Information The Field Replaceable Unit (FRU) provides details on

Memory Provides details on DIMMs and identifies the slot a

NIC Information Identifies the NIC model-IP address, MAC address,

Hard Drives Inventory Identifies serial number, revision, manufacturer, and

PCI Device Information Identifies model, manufacturer, and slot for PCI and

Storage Controllers Identifies the storage controllers on the server and

ESX Information Identifies ESX and ESXi virtual machine hosts and

HyperV Information Identifies the HyperV virtual machine hosts and

Warranty Information See

Modular Enclosures Provides information about the enclosure type,

Server Overview Provides information about the servers such as the

Identifies BIOS, driver, and firmware versions on all discovered and inventoried servers

replaceable server components.

particular DIMM occupies within a server.

manufacturer and part and serial numbers for NICs.

bus type for hard drives.

PCIe controllers in each server.

provides the controller name, vendor, controller type, and controller state:

Ready: The storage controller is ready for use.

Degraded: There is a potential problem with the

controller. Investigation is required.

associated virtual machines.

Viewing Warranty Reports

the warranty report and the information it provides.

firmware version, enclosure Service Tag, and so on.

system name, operating system installed on the server, processors, and memory.

for details on how to run

74 Viewing Inventory Reports

Filtering Report Data

You can filter the results by dragging and dropping column headers to the top of reports. You can choose one or more attributes when revising the view to meet your specific needs.

For example, in the NIC Information report, drag the System Type and System Name to the top of the report. The view immediately changes to a nesting of information based on your preference. In this example, you can view nested data for NICs; NIC IP Address, MAC Address, and NIC description.

Exporting Reports

Exporting a report enables you to manipulate and reformat the data.

In the Reports list, right-click on any report to display the Export option. Scroll over the Export option to display supported formats. Choose your preferred format (CSV, HTML, or XML) and provide a file name for the exported report.

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76 Viewing Inventory Reports

Reports - Reference

From Reports you can view the following:

• Summary

• Server components and versions

•FRU Information

•Memory

•NIC Information

• Hard Drives Inventory

•PCI Device Information

• Storage Controllers

•ESX Information

•HyperV Information

• Warranty Information

• Modular Enclosures

• Server Overview

The summary page lists the following:

• Systems using specific Server Administrator agent

• Summary of Server Administrator agents and systems

• Active systems based on event occurrence

• Top five systems with most event

Server Components and Versions

System Name Host name of the system.

Service Tag Unique identification number assigned to the system.

Model Type The system’s model name. For example PowerEdge R710.

Description The software information.

Reports - Reference 77

Software Type The type of software that is available on the system. For

example, firmware.

Software Version The version number of the software that is available on the

system.

Field Replaceable Unit (FRU) Information

System Name The user provided name of the system.

Model Type The system’s model name. For example PowerEdge R710.

Service Tag Unique identification number assigned to the system.

FRU Device Name The standard FRU name assigned to the device.

FRU Manufacturer The name of the FRU manufacturer.

FRU Serial Number The manufacturer specified FRU’s identification number.

FRU Part Number The industry specific number that differentiates the type of

FRU.

Memory

System Name Provide a name for this server power options task.

Service Tag Unique identification number assigned to the system.

System Type The system’s model name. For example PowerEdge R710.

Memory Device Name The device’s named assigned by the manufacturer. For

example, DIMMI_A.

Memory Device Size (MB)

Memory Device Manufacturer

Memory Device Part Number

Memory Device Serial Number

The size of the memory device in GB.

The name of the device’s manufacturer.

The industry specific number assigned to the device.

The roll number assigned to the device by the manufacturer.

78 Reports - Reference

NIC Information

System Name The name of the system.

System Type The system’s model name. For example, PowerEdge R710.

NIC IP Address The unique IP address assigned to the NIC device.

MAC Address A unique Media Access Control address (MAC address)

identifier assigned to network interfaces for communications on the physical network segment.

NIC Description Information on the NIC device.

Hard Drives Inventory

System Name The unique system’s name that identifies it on the network.

System Type The system’s model information.

Service Tag A Dell specific unique bar code label identifier on the system.

Channel The number of channels

Enclosure ID The enclosure ID is assigned to the enclosure by Storage

Management. Storage Management numbers the enclosures attached to the controller starting with zero.

Tar g et I D The SCSI ID of the backplane (internal to the server) or the

enclosure to which the controller connector is attached. The value is usually 6.

LUN ID In computer storage, a logical unit number or LUN number

used to identify a logical unit, which is a device addressed by the SCSI protocol or similar protocols such as Fibre Channel or iSCSI.

Size (GB) The size of the hard drive in gigabytes.

Bus Type The type of bus connection used. Buses are information

pathways between components of a system.

Serial Number The roll number assigned to the device by the

manufacturer.

Revision The hard disk’s revision history.

Ve nd or The organization that supplies the hard drive.

Reports - Reference 79

PCI Device Information

System Name The unique system’s name that identifies it on the network.

Service Tag A Dell specific unique bar code label identifier for a system.

System Type The system’s model information.

Device Card Description

Device Card Manufacturer

Device Card Slot Type The type of slot on the mother board into which the card

The type of Peripheral Component Interconnect card used. For example, 82546GB Gigabit Ethernet Controller.

The manufacturer’s information.

is inserted.

Storage Controllers

System Name The unique system’s name that identifies it on the network.

The storage controller is present on this system.

System Type The system’s model information.

Controller Name The name of the storage controller. For example, SAS 6/iR

Integrated.

Ve nd or The supplier’s information. For example, SAS 6/iR

Integrated is supplied by Dell.

Controller Type The type of controller. For example, SAS 6/iR Integrated is

of type SAS.

Controller State The state of the controller. For example, ready to use.

ESX Information

Host Name The unique system’s name that identifies it on the network

and the system in which embedded bare metal product is installed.

System Type The system’s model information.

80 Reports - Reference

VM Type The type of embedded bare-metal product installed on the

system. For example, VMware ESX.

Ve rs io n The version of the embedded bare-metal that is installed on

the system.

Guest Name The name of the guest virtual machine.

Guest OS Type The operating system that is installed on the virtual

machine.

Guest Memory Size (MB)

Guest State The state of the virtual machine, if the machine is powered

The size of the virtual machine’s RAM.

off or powered on.

HyperV Information

Host Name The unique system’s name that identifies it on the network.

and the system in which the HyperV is installed.

System Type The system’s model information.

Guest Name The name of the guest virtual machine.

Guest Memory Size (MB)

Guest State The state of the virtual machine, if the machine is powered

The size of the virtual machine’s RAM.

off or powered on.

Warranty Information

System Name The unique system’s name that identifies it on the network.

Enable the proxy setting for the warranty to Warranty data from support.dell.com.

Device Model Type The system’s model information.

Device Type The type of device, for example, server, Remote Access

Controller.

Shipped Date The date on which the device was sent from the factory.

Service Tag A Dell specific unique bar code label identifier for a system.

Reports - Reference 81

Service Level Code Displays the service level code such as parts only warranty

(POW), next business day onsite (NBD), and so on for a particular system.

Service Provider The name of the organization that will provide the warranty

service support for the device.

Start Date The date from which the warranty is available.

End Date The date on which the warranty will expire.

Days Remaining The number of days the warranty is available for the device.

Warranty Description The warranty details applicable for the device.

Modular Enclosures

Enclosure Model Type The enclosure’s model name. For example, PowerEdge

M1000e.

Slot Number The slot number on the enclosure.

Slot Name The slot name of the enclosure.

Slot Availability Displays if the slot is available or occupied in the modular

enclosure.

Firmware Version The firmware version installed on the enclosure.

Enclosure Service Tag A Dell specific unique bar code label identifier for the

enclosure.

Enclosure Name The unique enclosure name that identifies it on the

network.

Blade Model Type The blade’s model information.

Blade Service Tag A Dell specific unique bar code label identifier for the

blade.

Blade Host Name The blade’s model name. For example, PowerEdge M710.

Blade OS The operating system installed on the blade.

82 Reports - Reference

Server Overview

System Name The unique system’s name that identifies it on the network.

System Type The system’s model information.

Operating System The operating system installed on the system.

Processor Count The number of processors installed on the system.

Processor Family The type of processor installed on the system.

Processor Cores The number of processor cores.

Processor Speed The speed of the processor

Tota l Core s The total number of cores present in the system.

Tota l Memo r y The total memory installed on the system

Reports - Reference 83

84 Reports - Reference

Viewing Warranty Reports

Warranty information is available for devices with valid Service Tags, including servers, switches, storage, and so on. Warranty information is automatically retrieved at the time devices are discovered.

The Warranty Information report is unique among OpenManage Essentials reports as it requires internet access to pull warranty information from the Dell warranty database. If you do not have internet access, no warranty information is populated. It is downloaded the next time you connect to the internet and open the Warranty Report.

To extend support for the devices, right-click a device and click View and Renew Warranty. This option opens support.dell.com with the device selected. Alternately you can click the View and Renew Warranty button to open the warranty site. If you log in to the warranty site with the company account you will see all their devices with warranty information.

Viewing Warranty Reports 85

86 Viewing Warranty Reports

Managing Alerts

With OpenManage Essentials you can:

• View alerts and alert categories

• Manage alert actions

• Configure alert log settings

To view the alerts page, from OpenManage Essentials, click ManageAlerts.

Viewing Alerts and Alert Categories

Viewing Alert Logs

To view alert logs, click ManageAlertsAlert Logs.

Understanding the Alert Types

The following alert log types are displayed.

Icon Alert Description

Normal Alerts An event from a server or a device that describes the

successful operation of a unit, such as a power supply turning on or a sensor reading returning to normal.

Warning Alerts An event that is not necessarily significant, but may

indicate a possible future problem, such as crossing a warning threshold.

Critical Alerts A significant event that indicates actual or

imminent loss of data or loss of function, such as crossing a failure threshold or a hardware failure.

Unknown Alerts An event has occurred but there is insufficient

information to classify it.

Information Alerts Provides information only.

Managing Alerts 87

Viewing Alert Categories

To view alert categories, click ManageAlertsAlert Categories.

The predefined alert categories are listed in alphabetical order.

Viewing Alert Source Details

To view an alert category, in the alert categories list, expand an alert category, and then select an alert source.

NOTE: You cannot create a new event source.

For example, expand Environmental alert category and then select the alertCoolingDeviceFailure alert source.

Table 1. Alert Source Values and Descriptions for alertCoolingDeviceFailure

Name Value Description

Name alertCoolingDeviceFailure

Ty p e SNMP An SNMP alert based

source.

Catalog MIB - 10892

Severity Critical If this alert is received then

the system is in critical state and immediate action is required.

Format String $3

SNMP Enterprise OID .1.3.6.1.4.1.674.10892.1

SNMP Generic Trap OID 6

SNMP Specific Trap OID 1104

Viewing Previously Configured Alert Actions

To view the application launch alert action:

Select

ManageAlertsAlert Actions

In Alert Actions, select

88 Managing Alerts

Application Launch

To view the e-mail alert action:

Select

ManageAlertsAlert Actions

Alert Actions

To view the alert ignore action:

Select

ManageAlertsAlert Actions

Alert Actions

To view the alert trap forward action:

Select

ManageAlertsAlert Actions

Alert Actions

, select

Ignore

, select

Trap Forwarding

Handling Alerts

Flagging an Alert

After you have completed action on an alert, flag the alert as acknowledged.

Acknowledging an alert indicates it is resolved or does not require further action as a reminder to yourself. To acknowledge alerts:

Select

ManageAlertsAlert Logs

Click the alert you want to acknowledge.

NOTE: You can acknowledge multiple alerts simultaneously. Use <Ctrl> or

<Shift> to select multiple alerts.

Right-click and click

If you choose

AcknowledgeSetSelected Alerts or Filtered Alerts

Selected Alerts

, the highlighted alerts are acknowledged.

If you choose acknowledged.

To remove an acknowledged flag, right-click and select Acknowledge

ClearSelected Alerts or Filtered Alerts.

Filtered Alerts

, all alerts in the current filter/view are

Managing Alerts 89



Creating and Editing a New View

To personalize the way you view alerts, create a new view or modify an existing view. To create a new view:

Select

ManageAlertsAlert LogsAlert View Filters

Right click and select

Name and Severity Association

then check one or more severities. Click

Categories and Sources Association

to which you want to associate with this view filter and click

Device Association

device or device groups, which you want to associate to this view filter and then click

(Optional) By default the alert view filter is always active. To limit activity, in

Date Time Association

then click

(Optional) In action is active, and then click

Summary

Acknowledged Association

, review inputs and click

New Alert View Filter

, enter a name for the new filter, and

, create query for searching devices or assign the

, enter a date range, time range, or days, and

. The default is always active.

, assign the alert category or source

, set duration when this alert

Finish

Configuring Alert Actions

NOTE: Alert actions occur on all alerts received by the OpenManage Essentials

console. The alert is received and processed by the OpenManage Essentials console whether or not OpenManage Essentials has discovered the device so long as OpenManage Essentials is listed in the device's SNMP trap forward destinations list. To prevent this, remove OpenManage Essentials from the SNMP trap forward destinations list on the device.

Setting Up E-mail Notification

You can create e-mail notifications when an alert is received. For example, an e-mail is sent if a critical temperature alert is received from a server.

To configure an e-mail notification when an alert(s) is received:

Select

ManageAlertsAlert Actions

Alert Actions

90 Managing Alerts

, right-click

and select

New Alert Email Action

Dell OpenManage Essentials User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual