Dell OpenManage Essentials User Manual

Dell OpenManage Printer Essentials

User’s Guide

Regulatory mode l: BEL01 Regulatory type: B EL01001

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of

data if instructions are not followed.

WARNING: A warning ind icates a potential for property damage,

personal injury, or death.

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . 9

Key features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

OMPE architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Product support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

License management . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Activating license online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Activating license offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2 Getting Started . . . . . . . . . . . . . . . . . . . . 14

Installing OMPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting up ADS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Setting up Single Sign-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Starting OMPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Uninstalling OMPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Upgrading OMPE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

OMPE user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Title bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Navigation pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Elements in the workspace window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Customizing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Pagination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Keyword search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

| 1

Printer group selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Changing the column position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Sorting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Filtering a list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Filtering a list column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3 Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . 27

Discovering printers . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Selecting discovery criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Scheduling a discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Saving a discovery profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Editing discovery profile . . . . . . . . . . . . . . . . . . . . . . . 32

Deleting a discovery profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Stopping a discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4 Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . 33

Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Dashboard charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Selection of charts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Viewing charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Changing dashboard chart settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Notification widget. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Filtering the notification list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

5 Printer List. . . . . . . . . . . . . . . . . . . . . . . . . 37

Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Viewing printer details . . . . . . . . . . . . . . . . . . . . . . . . . 38

2 |

Printer operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Blocking a printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Unblocking a blocked printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Deleting a printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Exporting printer data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Updating firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Copying configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Generating printer status list report . . . . . . . . . . . . . . . . . . . . . . . . . . .42

6 Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Adding a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adding a manual selection group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adding a rule based group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Editing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Editing a manual selection group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Editing a rule based group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

7 Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding a map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Adding printers to a map. . . . . . . . . . . . . . . . . . . . . . . 49

Editing the select printers list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Adding printers on the map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Viewing printer details . . . . . . . . . . . . . . . . . . . . . . . . . 50

Deleting printers on a map . . . . . . . . . . . . . . . . . . . . . 50

Clearing a map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

| 3

Editing a map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Deleting a map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

8 Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Updating firmware from Dell Cloud Connect . . . .53

Updating firmware manually . . . . . . . . . . . . . . . . . . . 54

9 Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adding a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Viewing policy status . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Viewing printer list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Viewing policy widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Checking for conformance. . . . . . . . . . . . . . . . . . . . . 58

Editing printer list for a policy . . . . . . . . . . . . . . . . . . 58

Enforcing a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Editing a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Deleting a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

10 Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring email alerts . . . . . . . . . . . . . . . . . . . . . . . 62

Using trouble ticket option . . . . . . . . . . . . . . . . . . . . 63

Editing an alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Deleting an alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

4 |

11 Templates . . . . . . . . . . . . . . . . . . . . . . . . 65

Updating a template. . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using custom templates . . . . . . . . . . . . . . . . . . . . . . . 66

Deleting a template . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Activating a template . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Deactivating a template . . . . . . . . . . . . . . . . . . . . . . . 67

12 Schedules . . . . . . . . . . . . . . . . . . . . . . . . 69

Adding a schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Scheduling a task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Editing a schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Deleting a schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

13 Connections . . . . . . . . . . . . . . . . . . . . . . 72

Updating connection settings . . . . . . . . . . . . . . . . . . 72

Testing a connection . . . . . . . . . . . . . . . . . . . . . . . . . . 73

14 Reports . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Previewing a report . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Generating report file . . . . . . . . . . . . . . . . . . . . . . . . . 76

Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Viewing an order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

| 5

Ordering consumables . . . . . . . . . . . . . . . . . . . . . . . . 78

Configuring an alert . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

15 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 80

SMTP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Changing proxy settings . . . . . . . . . . . . . . . . . . . . . . . 80

Configuring ADS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Customizing preferences . . . . . . . . . . . . . . . . . . . . . . 81

Customizing dashboard view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Customizing list view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Customizing printer data upload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Customizing polling cycles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

16 User Management. . . . . . . . . . . . . . . . . 83

Adding an user account. . . . . . . . . . . . . . . . . . . . . . . . 84

Adding an OMPE user account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Adding an AD user account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Editing an user account . . . . . . . . . . . . . . . . . . . . . . . . 85

Deleting an user account . . . . . . . . . . . . . . . . . . . . . .85

17 Database Backup . . . . . . . . . . . . . . . . . . 87

Creating a database backup . . . . . . . . . . . . . . . . . . . . 87

Deleting a database backup schedule . . . . . . . . . . . 87

Restoring database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

6 |

18 Database Cleanup . . . . . . . . . . . . . . . . . 89

Cleaning the database once . . . . . . . . . . . . . . . . . . . . 89

Scheduling monthly database cleanup . . . . . . . . . . 90

Deleting a database cleanup schedule . . . . . . . . . . 90

19 Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Exporting logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

20 Troubleshooting . . . . . . . . . . . . . . . . . . 92

21 Frequently Asked Questions. . . . . . . . 94

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Printer Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

| 7

Appendix A: Trouble Ticketing system con-

figuration for alerts in OMPE . . . . . . . . 100

Appendix B: Template Components . . 101

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

8 |

Introduction

Dell OpenManage™ Printer Essentials (OMPE) is a state-of-the-art printer management software, with light-weight architecture. Its easy-to-use modern web interface provides all the features essential for effective printer management in a corporate network.

With OMPE, administrators can easily manage and monitor both Dell and nonDell printers. OMPE provides complete status information of the printer fleet with a friendly and organized user interface.

Using OMPE, administrators can:

•

Minimize printer down time with the help of real-time status monitoring

and easy-to-understand status views.

•

Group printers to ease printer management across multiple printers.

•

Copy configuration settings from one printer to other printers.

•

Define and apply policies to configure printers. Enforce policies on non-

conforming printers.

•

Configure email alerts to get real-time printer status.

•

Generate reports for the printer fleet and send it through email.

•

Remotely configure and upgrade printers with the latest firmware.

•

Remotely monitor printer consumables and order for replenishments.

Key features

OMPE provides the following features for simple and effective printer management:

User friendly interface - OMPE provides an overview of the printer fleet in the dashboard and printer list to monitor and track printer related events.

Discovery - When new printers are added to the network, OMPE discovers the printers and retrieves printer parameters for management.

Grouping - OMPE provides logical grouping of printers based on selected printer characteristics for ease of printer management.

Locating printers using Maps - Printers in the network can be located using maps to quickly troubleshoot issues.

Introduction | 9

Updating printer firmware - Printer firmware for all printers in the fleet can be updated at the same time.

Scheduling - Printer management tasks can be executed without user intervention using the schedule feature.

Sending alert emails - OMPE can be configured to notify administrators about printer centric events by sending alert emails.

Setting policies - The configuration settings for all printers of a particular model can be simultaneously monitored or configured by enforcing policies.

Ordering for Supplies - OMPE monitors the toner, fuser and drum levels for the printer fleet, and provides an option to order for printer replenishments when the consumables are low.

OMPE architecture

OMPE is a web-based application deployed on a tomcat web server engine. It is installed in a local server on an IPv4 LAN network with printers and other components.

OMPE uses Simple Network Management Protocol (SNMP) to discover printers. It uses both SNMP and Hypertext Transfer Protocol (HTTP) to retrieve and set printer parameters.

OMPE uses a private database to store information retrieved from printers, settings, configuration and user data.

OMPE communicates with Dell Cloud Connect Server to retrieve printer firmware files, templates, warranty information, online licensing and send printer data if Dell Print Metering service is enabled. An internet connection is required to communicate with Dell Cloud Connect Server.

10 |

IPv4 LAN Network

Workstation

SNMP / EWS

Printers

Rich browser UI

OMPE Server

Dell Cloud Connect

Server

Personal

Computer

Tablet

SMTP

ADS Server

Product support

For more information, check the Dell support website at

http://www.dell.com/support.

Online help

OMPE online Help provides detailed information about using the software for managing your printer fleet. To display the online help window, click in Title bar menu and click Online Help. OMPE displays context sensitive help for the feature currently being used.

Introduction | 11

License management

After the initial installation of the software, you can use a 30 day trial of the full featured version of OMPE. To use a fully licensed version, a permanent license for OMPE can be easily obtained by providing the customer information to Dell. On license requisition, you will receive an activation key to activate the OMPE license. OMPE license activation is done in the Get License widget.

To open the Get License widget:

From the Login window, click Click to Activate License.

Click in Title bar menu and click License.

After expiry of the 30 day trial, the OMPE login window is still accessible through which you can open the Get License widget for license activation.

Activating l icense online

To activate license online, the OMPE server must have internet connectivity. On receiving the activation key from Dell, OMPE automatically activates the full version.

From the

Enter customer details in the fields provided.

To add any remarks, enter the remarks in the

If you want a Dell representative to contact you to know more about the

license, select

Click

The customer information is validated by Dell. On successful validation, OMPE is automatically activated.

License Activation Mode

Yes

. Else select No.

ACTIVATE

list, select

Online

Remarks

field.

Activating l icense offline

To activate license offline, you can send the customer information by mail from any system to Dell. On successful validation, the activation key is sent to the email address provided in customer information details. The activation key received can be used to activate OMPE offline.

12 |

From the

If you already have an activation key, select

Enter the activation key in

If you need to procure a license, click

Enter customer information details in the fields provided.

License Activation Mode

License Activation Key

list, select

Yes

No.

Offline

field.

Click

ACTIVATE

NOTE: Please ensure that your system’s SMTP settings are correctly setup for Dell to receive the activation request. For more information, see SMTP configuration

Introduction | 13

Getting Started

OMPE is installed using the OMPE installer package available in the Dell website. The installer package is equipped with all the prerequisites including templates for supported printer models. The installer package can also upgrade from OMPMv2.

The OMPE installer package installs Java as a prerequisite prior to installation. OMPE uses port 80 or 8080 for web interface.

Installing OMPE

From support.dell.com, navigate to Printers Printing Solutions Dell

OpenManage Printer Essentials.

NOTE: The navigation path may vary in the actual website.

Download and run the OMPE installer package.

NOTE: You must be logged in with administrative privileges.

The InstallShield Wizard begins.

Select the language of your choice before installation.

NOTE: If the operating system fails to recognize any language supported by OMPE, the English version is installed.

In the InstallShield wizard welcome window, click

Read the OMPE Software License Agreement and OMPE Personal

Information Collection and Use statements. Select the terms and proceed with the installation.

Click

Read the OMPE Printer Data Collection and Use statement to enable

sending printer data to Dell. If you agree to send printer data to Dell, select

Yes

Click

InstallShield installs OMPE in the default location

Printers\OMPE. To choose a different location

10.

Click

11.

If you want to use the system credentials for OMPE login, setup Active Directory Service (ADS) authentication. For more information, see Setting

up ADS. Otherwise, click

Yes

for both to accept

C:\<Program Files>\Dell

, click

Browse

14 |

12.

If you setup ADS, you can use windows credentials to log in to OMPE using Single Sign-On. To configure Single Sign-On, see Setting up Single

Sign-On.

13.

Select HTTP Port as 80 or 8080.

14.

To create a desktop shortcut, select

15.

Click

Next.

16.

By default, a user with administrator privileges is configured with user

name

admin

. Enter a valid password in the

Create Desktop Shortcut

Password

field.

17.

Reenter the password in the

18.

Click

Next.

19.

If OMPMv2 is previously installed in your system, the InstallShield prompts for data migration from OMPMv2 to OMPE.

Confirm Password

Getting Started | 15

field.

20.

To update all discovered printers from OMPMv2 to OMPE, select

select No.

21.

Click

22.

To review or change any installation settings, click

23.

Click

Install

The Setup Status window displays the status of OMPE installation in a progress bar.

NOTE: The normal installation time is approximately five minutes.

24.

On successful installation, InstallShield displays a message indicating

installation is complete.

16 |

Back.

Yes

. Else

25.

To launch OMPE immediately, select the check box.

26.

Click

Finish

Setting up ADS

You can use Active Directory Service (ADS) to authenticate and authorize users to log in to the OMPE server using their system credentials.

In the ADS configuration window, select

Authentication

NOTE: Active Directory Service uses Lightweight Directory Access Protocol (LDAP) for authentication.

Enter the following Active Directory properties:

•

ADS Domain Name *

•

ADS Domain Controller *

•

ADS Port Number *

For a secured connection, select

To choose the SSL certificate file, enter the file path in the

Certificate

Click

field or click

Browse

Use SSL Connection

to navigate to the file.

Use Active Directory LDAP

ADS SSL

Getting Started | 17

On successful configuration of ADS, the installer continues with configuring Single Sign-On.

Setting up Single Sign-On

Using the Single Sign-On feature, an Active Directory user can log in to OMPE using the windows credentials.

NOTE: Single Sign-On can be set up only at the installation stage.

During installation, complete Active Directory Service (ADS) Configuration

and click

NOTE: Active Directory Service (ADS) must be configured before proceeding with Single Sign-On configuration.

In the

In the configuration window, enter

Kerberos Realm, Principal Name

fields.

NOTE: Please contact your system administrator for exact values.

Click

Single Sign-On configuration

to confirm the settings and continue installing OMPE.

window, select

Kerberos Domain Controller Name

, and

Keytab File Name

Use Single Sign-On

in the respective

Starting OMPE

You can log in to OMPE with or without Single Sign-On.

Double click on the desktop shortcut for OMPE or access the URL

http:// ipaddress:<Port>

where ipaddress is the IP address of the OMPE server. Alternatively, domain name of the OMPE server can be used instead of the IP address.

Port is the HTTP port selected during installation.

NOTE: If the HTTP port is set as 80 during installation, it is not necessary to type the port number in the URL.

The Login window is displayed.

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Enter a valid username and password.

For OMPE to remember your username and password, select

If you want to log in using Single Sign-On, select

credentials

NOTE: If you have not configured Single Sign-On during installation, this check box will not be visible.

NOTE: This feature is supported on IE, Chrome, Mozilla Firefox and Edge web browsers. The check box to use Windows login credentials will not be visible in other web browsers.

If you are using the evaluation version of OMPE, a warning message in the

To activate the license from Login window, in the warning message click

Click here to Activate License

The Get License widget is displayed.

Select the mode of license activation and continue. For more information,

see Product support.

Use Windows login

Getting Started | 19

Remember

Click

NOTE: If an activation key is entered, the warning message is not displayed during subsequent login.

NOTE: The host name-IP address mapping entry must be added to the

hosts file on Windows machine.

Uninstalling OMPE

You can uninstall OMPE from the Start menu or using Add/Remove Programs in the Control Panel.

To uninstall from the Start menu:

Click Start All Programs Dell Printers OMPE Uninstall

While uninstalling, OMPE prompts for database retention. If you choose to retain the database, all OMPE components except the database will be deleted. If you choose to not retain the database, it will be deleted along with all other OMPE components.

Upgrading OMPE

When a new software upgrade for OMPE is available, OMPE notifies the user in the Notification widget. To download the new software, click Download Now in the new software notification event.

To check the availability of new software upgrade, click in the title bar and select Check for Software Update. OMPE checks for the availability of a new software version and provides a link to download the software installer. To install the new version of OMPE, double click on the installer and follow the installation procedure. For more information on installation procedure, see

Installing OMPE.

OMPE user interface

OMPE’s rich user interface is designed for both desktop and tablet and can be accessed using a web browser.

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The OMPE user interface consists of the following basic elements:

Title bar

Navigation pane

Workspace window

Title bar menu

Quick-launch toolbar

Action menu

Title bar

The title bar displays the OMPE title which consists of a menu with the following drop-down menu buttons:

•

Displays the

Notification

widget that notifies status of important

events and operations. For more information, see Notification widget.

NOTE: The number of unread notifications is displayed above the notification icon ( )

•

- Displays a drop-down menu with the following system related

commands:

Help Contents

Online Help

Feedback

Support

Logs

Export System logs

License

Check for Software Update

About

• - Helps to log out of OMPE.

Getting Started | 21

Navigation pane

All printer management operations supported by OMPE are organized in separate windows. A window is the main work area of OMPE where you can view and manage printers. To access various windows in OMPE, use the menu commands in the Navigation pane on the left side of the OMPE screen.

The following table lists the various windows accessible from the Navigation pane and its functions:

Menu command Description

Home >

Dashboard Provides an overview of printers in a dash-

board.

Printer List Provides an overview of printers in a printer

status list.

Groups To create and manage printer groups.

Discovery To perform printer discovery in various

modes.

Maps Uploads and mark printers on the uploaded

maps.

Device Management >

Firmware Upload or update printer firmware.

Policy Create policies and check for its confor-

mance and enforce policies.

Alerts Send emails to users about printer related

events.

Templates

Schedules Create and manage scheduled tasks.

Connections Configures and update SNMP and EWS set-

Reports Generates reports on printer resource utili-

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Upload or update printer templates*.

tings.

zation.

Menu command Description

Supplies Orders for consumables.

Settings >

Preferences Configure the dashboard and printer list

views and enable or disable printer data upload to Dell Print Metering.

SMTP Configure SMTP settings.

Proxy Configure the proxy settings for OMPE.

Users Enables user account management.

Cleanup Remove unwanted data history from the

database.

Backup Generate database backup.

A template file defines how a parameter supported by OMPE is retrieved or set

on the associated printer.

NOTE: In the navigation pane, a blue band on the right of a menu command indicates that the corresponding window is active.

NOTE: To view the contracted menu in the navigation pane, click at the bottom of the navigation pane. Conversely, to view the expanded format of the menu, click .

Elements in the workspace window

Each workspace window consists of the following elements:

Quick-launch toolbar - Toolbar with links to common functions in the window.

Action menu - Menu with commands to perform printer specific operations on selected printers.

NOTE: The action menu is enabled only when one or more printers are selected.

Lists - List of related parameter details of the printer fleet.

Getting Started | 23

Keyword search box - To search for a keyword in a list, enter the keyword in

the search box provided on top of the list.

Widget - Separate dialog boxes with editable fields to perform printer specific operations.

Customizing Lists

OMPE displays printer details in a list form for clarity and easy management. You can customize lists displayed in OMPE with simple list operations like search, sort, pagination and filtering.

Each list in the workspace window consists of the following basic elements:

Column header

Row selection check box

Keyword search box

Group selection box

Pagination

The following operations can be performed on a list:

Pagination

For a multi paged list, you can select the page number and number of items per page to be displayed in the pagination area provided at the bottom left of each list.

Keyword search

To search for a keyword in a list, enter the keyword in the search box provided on top of the list.

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Printer group selection

To display the list of printers from a printer group, select the printer group from the group selection box on the top right corner of the list.

Changing the column position

To change the position of columns in a list, drag the column header to the required position.

Sorting

It is possible to sort a list based on the order of items in a single column. Click on the column header to sort rows of the list in ascending (indicated by an upper arrow ) or descending (indicated by a down arrow ) order of data in the column.

Filtering a list

By filtering a list, the list displays selected columns.

Click the drop-down arrow next to any column header in the list.

Select

To display a column, select the column header in the list.

Columns

A list box with all column headers of the list is displayed.

To hide a column, clear the check box next to the column header in the list.

Getting Started | 25

Filtering a list column

By filtering a column, the list displays only the rows with selected values in a column.

Click on the drop down arrow

next to the column header.

Select

Select the condition for the

Click

Filter

filter in

that

Enter or select the filter value.

Show items with value

drop-down box.

Filter

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Discovery

Before Dell OpenManage Printer Essentials (OMPE) can manage network printers, it needs to discover the printers on the network. OMPE detects and identifies all printers connected to a network based on their IP address. After discovery, the printers are automatically placed in predefined groups and displayed in the printer status list. The details of all discovered printers are stored in OMPE database.

OMPE discovers printers using Simple Network Management Protocol (SNMP) on IPv4 Local Area Network (LAN). All printers that comply with RFC3805, 1213 and 2790 standards1 are discovered by OMPE.

OMPE is capable of discovering printers in various modes either immediately or scheduled for a later time. The various discovery modes available are briefed in the table below:

Discovery mode Description

Local subnet mode

Single IP mode Discovers printers in a specified IP address. It

IP range mode Discovers printers in a specified IP range.

1. Request for Comments (RFC) is a type of publication from the Internet Engineering Task

Force (IETF) and the Internet Society that defines methods and behavior of internet connected systems.

Discovers all printers within the local subnet.

is the fastest mode to discover a single printer and is suitable when a new printer is commissioned.

This mode is useful for initial discovery of printers in a large network. It is recommended to run this during off peak hours, since it is time consuming.

Discovery | 27

Discovery mode Description

Subnet mask mode

CSV import mode

The user can save the current discovery settings in a discovery profile for future use. A printer can be blocked to exclude it from discovery. For more information on blocking printers, see Blocking a printer.

Discovers all printers across a subnet. example, when IP address is 192.168.0.1 and subnet mask is 255.255.255.0, OMPE searches for printers in IP address ranging from 192.168.0.1 to 192.168.0.255.

Discovers printers with IP addresses imported from a comma separated value file. It is the fastest way to discover multiple printers with a known IP address distributed across multiple subnets.

For

Discovering printers

When no printers have been discovered yet, OMPE automatically prompts the user to discover printers. Click OK in the dialog box to launch the Discovery widget.

To manually launch the Discovery widget:

Launch the

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Dell OpenManageTM Printer Essentials.

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