Dell OpenManage Essentials User Manual

Download

Dell OpenManage Printer Essentials

User’s Guide

Regulatory mode l: BEL01 Regulatory type: B EL01001

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of

data if instructions are not followed.

WARNING: A warning ind icates a potential for property damage,

personal injury, or death.

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . 9

Key features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

OMPE architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Product support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

License management . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Activating license online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Activating license offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2 Getting Started . . . . . . . . . . . . . . . . . . . . 14

Installing OMPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting up ADS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Setting up Single Sign-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Starting OMPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Uninstalling OMPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Upgrading OMPE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

OMPE user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Title bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Navigation pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Elements in the workspace window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Customizing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Pagination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Keyword search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

| 1

Printer group selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Changing the column position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Sorting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Filtering a list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Filtering a list column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3 Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . 27

Discovering printers . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Selecting discovery criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Scheduling a discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Saving a discovery profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Editing discovery profile . . . . . . . . . . . . . . . . . . . . . . . 32

Deleting a discovery profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Stopping a discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4 Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . 33

Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Dashboard charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Selection of charts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Viewing charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Changing dashboard chart settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Notification widget. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Filtering the notification list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

5 Printer List. . . . . . . . . . . . . . . . . . . . . . . . . 37

Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Viewing printer details . . . . . . . . . . . . . . . . . . . . . . . . . 38

2 |

Printer operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Blocking a printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Unblocking a blocked printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Deleting a printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Exporting printer data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Updating firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Copying configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Generating printer status list report . . . . . . . . . . . . . . . . . . . . . . . . . . .42

6 Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Adding a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adding a manual selection group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adding a rule based group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Editing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Editing a manual selection group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Editing a rule based group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

7 Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding a map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Adding printers to a map. . . . . . . . . . . . . . . . . . . . . . . 49

Editing the select printers list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Adding printers on the map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Viewing printer details . . . . . . . . . . . . . . . . . . . . . . . . . 50

Deleting printers on a map . . . . . . . . . . . . . . . . . . . . . 50

Clearing a map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

| 3

Editing a map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Deleting a map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

8 Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Updating firmware from Dell Cloud Connect . . . .53

Updating firmware manually . . . . . . . . . . . . . . . . . . . 54

9 Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adding a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Viewing policy status . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Viewing printer list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Viewing policy widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Checking for conformance. . . . . . . . . . . . . . . . . . . . . 58

Editing printer list for a policy . . . . . . . . . . . . . . . . . . 58

Enforcing a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Editing a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Deleting a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

10 Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring email alerts . . . . . . . . . . . . . . . . . . . . . . . 62

Using trouble ticket option . . . . . . . . . . . . . . . . . . . . 63

Editing an alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Deleting an alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

4 |

11 Templates . . . . . . . . . . . . . . . . . . . . . . . . 65

Updating a template. . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using custom templates . . . . . . . . . . . . . . . . . . . . . . . 66

Deleting a template . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Activating a template . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Deactivating a template . . . . . . . . . . . . . . . . . . . . . . . 67

12 Schedules . . . . . . . . . . . . . . . . . . . . . . . . 69

Adding a schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Scheduling a task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Editing a schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Deleting a schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

13 Connections . . . . . . . . . . . . . . . . . . . . . . 72

Updating connection settings . . . . . . . . . . . . . . . . . . 72

Testing a connection . . . . . . . . . . . . . . . . . . . . . . . . . . 73

14 Reports . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Previewing a report . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Generating report file . . . . . . . . . . . . . . . . . . . . . . . . . 76

Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Viewing an order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

| 5

Ordering consumables . . . . . . . . . . . . . . . . . . . . . . . . 78

Configuring an alert . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

15 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 80

SMTP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Changing proxy settings . . . . . . . . . . . . . . . . . . . . . . . 80

Configuring ADS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Customizing preferences . . . . . . . . . . . . . . . . . . . . . . 81

Customizing dashboard view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Customizing list view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Customizing printer data upload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Customizing polling cycles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

16 User Management. . . . . . . . . . . . . . . . . 83

Adding an user account. . . . . . . . . . . . . . . . . . . . . . . . 84

Adding an OMPE user account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Adding an AD user account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Editing an user account . . . . . . . . . . . . . . . . . . . . . . . . 85

Deleting an user account . . . . . . . . . . . . . . . . . . . . . .85

17 Database Backup . . . . . . . . . . . . . . . . . . 87

Creating a database backup . . . . . . . . . . . . . . . . . . . . 87

Deleting a database backup schedule . . . . . . . . . . . 87

Restoring database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

6 |

18 Database Cleanup . . . . . . . . . . . . . . . . . 89

Cleaning the database once . . . . . . . . . . . . . . . . . . . . 89

Scheduling monthly database cleanup . . . . . . . . . . 90

Deleting a database cleanup schedule . . . . . . . . . . 90

19 Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Exporting logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

20 Troubleshooting . . . . . . . . . . . . . . . . . . 92

21 Frequently Asked Questions. . . . . . . . 94

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Printer Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

| 7

Appendix A: Trouble Ticketing system con-

figuration for alerts in OMPE . . . . . . . . 100

Appendix B: Template Components . . 101

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

8 |

Introduction

Dell OpenManage™ Printer Essentials (OMPE) is a state-of-the-art printer management software, with light-weight architecture. Its easy-to-use modern web interface provides all the features essential for effective printer management in a corporate network.

With OMPE, administrators can easily manage and monitor both Dell and nonDell printers. OMPE provides complete status information of the printer fleet with a friendly and organized user interface.

Using OMPE, administrators can:

•

Minimize printer down time with the help of real-time status monitoring

and easy-to-understand status views.

•

Group printers to ease printer management across multiple printers.

•

Copy configuration settings from one printer to other printers.

•

Define and apply policies to configure printers. Enforce policies on non-

conforming printers.

•

Configure email alerts to get real-time printer status.

•

Generate reports for the printer fleet and send it through email.

•

Remotely configure and upgrade printers with the latest firmware.

•

Remotely monitor printer consumables and order for replenishments.

Key features

OMPE provides the following features for simple and effective printer management:

User friendly interface - OMPE provides an overview of the printer fleet in the dashboard and printer list to monitor and track printer related events.

Discovery - When new printers are added to the network, OMPE discovers the printers and retrieves printer parameters for management.

Grouping - OMPE provides logical grouping of printers based on selected printer characteristics for ease of printer management.

Locating printers using Maps - Printers in the network can be located using maps to quickly troubleshoot issues.

Introduction | 9

Updating printer firmware - Printer firmware for all printers in the fleet can be updated at the same time.

Scheduling - Printer management tasks can be executed without user intervention using the schedule feature.

Sending alert emails - OMPE can be configured to notify administrators about printer centric events by sending alert emails.

Setting policies - The configuration settings for all printers of a particular model can be simultaneously monitored or configured by enforcing policies.

Ordering for Supplies - OMPE monitors the toner, fuser and drum levels for the printer fleet, and provides an option to order for printer replenishments when the consumables are low.

OMPE architecture

OMPE is a web-based application deployed on a tomcat web server engine. It is installed in a local server on an IPv4 LAN network with printers and other components.

OMPE uses Simple Network Management Protocol (SNMP) to discover printers. It uses both SNMP and Hypertext Transfer Protocol (HTTP) to retrieve and set printer parameters.

OMPE uses a private database to store information retrieved from printers, settings, configuration and user data.

OMPE communicates with Dell Cloud Connect Server to retrieve printer firmware files, templates, warranty information, online licensing and send printer data if Dell Print Metering service is enabled. An internet connection is required to communicate with Dell Cloud Connect Server.

10 |

IPv4 LAN Network

Workstation

SNMP / EWS

Printers

Rich browser UI

OMPE Server

Dell Cloud Connect

Server

Personal

Computer

Tablet

SMTP

ADS Server

Product support

For more information, check the Dell support website at

http://www.dell.com/support.

Online help

OMPE online Help provides detailed information about using the software for managing your printer fleet. To display the online help window, click in Title bar menu and click Online Help. OMPE displays context sensitive help for the feature currently being used.

Introduction | 11

License management

After the initial installation of the software, you can use a 30 day trial of the full featured version of OMPE. To use a fully licensed version, a permanent license for OMPE can be easily obtained by providing the customer information to Dell. On license requisition, you will receive an activation key to activate the OMPE license. OMPE license activation is done in the Get License widget.

To open the Get License widget:

From the Login window, click Click to Activate License.

Click in Title bar menu and click License.

After expiry of the 30 day trial, the OMPE login window is still accessible through which you can open the Get License widget for license activation.

Activating l icense online

To activate license online, the OMPE server must have internet connectivity. On receiving the activation key from Dell, OMPE automatically activates the full version.

From the

Enter customer details in the fields provided.

To add any remarks, enter the remarks in the

If you want a Dell representative to contact you to know more about the

license, select

Click

The customer information is validated by Dell. On successful validation, OMPE is automatically activated.

License Activation Mode

Yes

. Else select No.

ACTIVATE

list, select

Online

Remarks

field.

Activating l icense offline

To activate license offline, you can send the customer information by mail from any system to Dell. On successful validation, the activation key is sent to the email address provided in customer information details. The activation key received can be used to activate OMPE offline.

12 |

From the

If you already have an activation key, select

Enter the activation key in

If you need to procure a license, click

Enter customer information details in the fields provided.

License Activation Mode

License Activation Key

list, select

Yes

No.

Offline

field.

Click

ACTIVATE

NOTE: Please ensure that your system’s SMTP settings are correctly setup for Dell to receive the activation request. For more information, see SMTP configuration

Introduction | 13

Getting Started

OMPE is installed using the OMPE installer package available in the Dell website. The installer package is equipped with all the prerequisites including templates for supported printer models. The installer package can also upgrade from OMPMv2.

The OMPE installer package installs Java as a prerequisite prior to installation. OMPE uses port 80 or 8080 for web interface.

Installing OMPE

From support.dell.com, navigate to Printers Printing Solutions Dell

OpenManage Printer Essentials.

NOTE: The navigation path may vary in the actual website.

Download and run the OMPE installer package.

NOTE: You must be logged in with administrative privileges.

The InstallShield Wizard begins.

Select the language of your choice before installation.

NOTE: If the operating system fails to recognize any language supported by OMPE, the English version is installed.

In the InstallShield wizard welcome window, click

Read the OMPE Software License Agreement and OMPE Personal

Information Collection and Use statements. Select the terms and proceed with the installation.

Click

Read the OMPE Printer Data Collection and Use statement to enable

sending printer data to Dell. If you agree to send printer data to Dell, select

Yes

Click

InstallShield installs OMPE in the default location

Printers\OMPE. To choose a different location

10.

Click

11.

If you want to use the system credentials for OMPE login, setup Active Directory Service (ADS) authentication. For more information, see Setting

up ADS. Otherwise, click

Yes

for both to accept

C:\<Program Files>\Dell

, click

Browse

14 |

12.

If you setup ADS, you can use windows credentials to log in to OMPE using Single Sign-On. To configure Single Sign-On, see Setting up Single

Sign-On.

13.

Select HTTP Port as 80 or 8080.

14.

To create a desktop shortcut, select

15.

Click

Next.

16.

By default, a user with administrator privileges is configured with user

name

admin

. Enter a valid password in the

Create Desktop Shortcut

Password

field.

17.

Reenter the password in the

18.

Click

Next.

19.

If OMPMv2 is previously installed in your system, the InstallShield prompts for data migration from OMPMv2 to OMPE.

Confirm Password

Getting Started | 15

field.

20.

To update all discovered printers from OMPMv2 to OMPE, select

select No.

21.

Click

22.

To review or change any installation settings, click

23.

Click

Install

The Setup Status window displays the status of OMPE installation in a progress bar.

NOTE: The normal installation time is approximately five minutes.

24.

On successful installation, InstallShield displays a message indicating

installation is complete.

16 |

Back.

Yes

. Else

25.

To launch OMPE immediately, select the check box.

26.

Click

Finish

Setting up ADS

You can use Active Directory Service (ADS) to authenticate and authorize users to log in to the OMPE server using their system credentials.

In the ADS configuration window, select

Authentication

NOTE: Active Directory Service uses Lightweight Directory Access Protocol (LDAP) for authentication.

Enter the following Active Directory properties:

•

ADS Domain Name *

•

ADS Domain Controller *

•

ADS Port Number *

For a secured connection, select

To choose the SSL certificate file, enter the file path in the

Certificate

Click

field or click

Browse

Use SSL Connection

to navigate to the file.

Use Active Directory LDAP

ADS SSL

Getting Started | 17

On successful configuration of ADS, the installer continues with configuring Single Sign-On.

Setting up Single Sign-On

Using the Single Sign-On feature, an Active Directory user can log in to OMPE using the windows credentials.

NOTE: Single Sign-On can be set up only at the installation stage.

During installation, complete Active Directory Service (ADS) Configuration

and click

NOTE: Active Directory Service (ADS) must be configured before proceeding with Single Sign-On configuration.

In the

In the configuration window, enter

Kerberos Realm, Principal Name

fields.

NOTE: Please contact your system administrator for exact values.

Click

Single Sign-On configuration

to confirm the settings and continue installing OMPE.

window, select

Kerberos Domain Controller Name

, and

Keytab File Name

Use Single Sign-On

in the respective

Starting OMPE

You can log in to OMPE with or without Single Sign-On.

Double click on the desktop shortcut for OMPE or access the URL

http:// ipaddress:<Port>

where ipaddress is the IP address of the OMPE server. Alternatively, domain name of the OMPE server can be used instead of the IP address.

Port is the HTTP port selected during installation.

NOTE: If the HTTP port is set as 80 during installation, it is not necessary to type the port number in the URL.

The Login window is displayed.

18 |

Enter a valid username and password.

For OMPE to remember your username and password, select

If you want to log in using Single Sign-On, select

credentials

NOTE: If you have not configured Single Sign-On during installation, this check box will not be visible.

NOTE: This feature is supported on IE, Chrome, Mozilla Firefox and Edge web browsers. The check box to use Windows login credentials will not be visible in other web browsers.

If you are using the evaluation version of OMPE, a warning message in the

To activate the license from Login window, in the warning message click

Click here to Activate License

The Get License widget is displayed.

Select the mode of license activation and continue. For more information,

see Product support.

Use Windows login

Getting Started | 19

Remember

Click

NOTE: If an activation key is entered, the warning message is not displayed during subsequent login.

NOTE: The host name-IP address mapping entry must be added to the

hosts file on Windows machine.

Uninstalling OMPE

You can uninstall OMPE from the Start menu or using Add/Remove Programs in the Control Panel.

To uninstall from the Start menu:

Click Start All Programs Dell Printers OMPE Uninstall

While uninstalling, OMPE prompts for database retention. If you choose to retain the database, all OMPE components except the database will be deleted. If you choose to not retain the database, it will be deleted along with all other OMPE components.

Upgrading OMPE

When a new software upgrade for OMPE is available, OMPE notifies the user in the Notification widget. To download the new software, click Download Now in the new software notification event.

To check the availability of new software upgrade, click in the title bar and select Check for Software Update. OMPE checks for the availability of a new software version and provides a link to download the software installer. To install the new version of OMPE, double click on the installer and follow the installation procedure. For more information on installation procedure, see

Installing OMPE.

OMPE user interface

OMPE’s rich user interface is designed for both desktop and tablet and can be accessed using a web browser.

20 |

The OMPE user interface consists of the following basic elements:

Title bar

Navigation pane

Workspace window

Title bar menu

Quick-launch toolbar

Action menu

Title bar

The title bar displays the OMPE title which consists of a menu with the following drop-down menu buttons:

•

Displays the

Notification

widget that notifies status of important

events and operations. For more information, see Notification widget.

NOTE: The number of unread notifications is displayed above the notification icon ( )

•

- Displays a drop-down menu with the following system related

commands:

Help Contents

Online Help

Feedback

Support

Logs

Export System logs

License

Check for Software Update

About

• - Helps to log out of OMPE.

Getting Started | 21

Navigation pane

All printer management operations supported by OMPE are organized in separate windows. A window is the main work area of OMPE where you can view and manage printers. To access various windows in OMPE, use the menu commands in the Navigation pane on the left side of the OMPE screen.

The following table lists the various windows accessible from the Navigation pane and its functions:

Menu command Description

Home >

Dashboard Provides an overview of printers in a dash-

board.

Printer List Provides an overview of printers in a printer

status list.

Groups To create and manage printer groups.

Discovery To perform printer discovery in various

modes.

Maps Uploads and mark printers on the uploaded

maps.

Device Management >

Firmware Upload or update printer firmware.

Policy Create policies and check for its confor-

mance and enforce policies.

Alerts Send emails to users about printer related

events.

Templates

Schedules Create and manage scheduled tasks.

Connections Configures and update SNMP and EWS set-

Reports Generates reports on printer resource utili-

22 |

Upload or update printer templates*.

tings.

zation.

Menu command Description

Supplies Orders for consumables.

Settings >

Preferences Configure the dashboard and printer list

views and enable or disable printer data upload to Dell Print Metering.

SMTP Configure SMTP settings.

Proxy Configure the proxy settings for OMPE.

Users Enables user account management.

Cleanup Remove unwanted data history from the

database.

Backup Generate database backup.

A template file defines how a parameter supported by OMPE is retrieved or set

on the associated printer.

NOTE: In the navigation pane, a blue band on the right of a menu command indicates that the corresponding window is active.

NOTE: To view the contracted menu in the navigation pane, click at the bottom of the navigation pane. Conversely, to view the expanded format of the menu, click .

Elements in the workspace window

Each workspace window consists of the following elements:

Quick-launch toolbar - Toolbar with links to common functions in the window.

Action menu - Menu with commands to perform printer specific operations on selected printers.

NOTE: The action menu is enabled only when one or more printers are selected.

Lists - List of related parameter details of the printer fleet.

Getting Started | 23

Keyword search box - To search for a keyword in a list, enter the keyword in

the search box provided on top of the list.

Widget - Separate dialog boxes with editable fields to perform printer specific operations.

Customizing Lists

OMPE displays printer details in a list form for clarity and easy management. You can customize lists displayed in OMPE with simple list operations like search, sort, pagination and filtering.

Each list in the workspace window consists of the following basic elements:

Column header

Row selection check box

Keyword search box

Group selection box

Pagination

The following operations can be performed on a list:

Pagination

For a multi paged list, you can select the page number and number of items per page to be displayed in the pagination area provided at the bottom left of each list.

Keyword search

To search for a keyword in a list, enter the keyword in the search box provided on top of the list.

24 |

Printer group selection

To display the list of printers from a printer group, select the printer group from the group selection box on the top right corner of the list.

Changing the column position

To change the position of columns in a list, drag the column header to the required position.

Sorting

It is possible to sort a list based on the order of items in a single column. Click on the column header to sort rows of the list in ascending (indicated by an upper arrow ) or descending (indicated by a down arrow ) order of data in the column.

Filtering a list

By filtering a list, the list displays selected columns.

Click the drop-down arrow next to any column header in the list.

Select

To display a column, select the column header in the list.

Columns

A list box with all column headers of the list is displayed.

To hide a column, clear the check box next to the column header in the list.

Getting Started | 25

Filtering a list column

By filtering a column, the list displays only the rows with selected values in a column.

Click on the drop down arrow

next to the column header.

Select

Select the condition for the

Click

Filter

filter in

that

Enter or select the filter value.

Show items with value

drop-down box.

Filter

26 |

Discovery

Before Dell OpenManage Printer Essentials (OMPE) can manage network printers, it needs to discover the printers on the network. OMPE detects and identifies all printers connected to a network based on their IP address. After discovery, the printers are automatically placed in predefined groups and displayed in the printer status list. The details of all discovered printers are stored in OMPE database.

OMPE discovers printers using Simple Network Management Protocol (SNMP) on IPv4 Local Area Network (LAN). All printers that comply with RFC3805, 1213 and 2790 standards1 are discovered by OMPE.

OMPE is capable of discovering printers in various modes either immediately or scheduled for a later time. The various discovery modes available are briefed in the table below:

Discovery mode Description

Local subnet mode

Single IP mode Discovers printers in a specified IP address. It

IP range mode Discovers printers in a specified IP range.

1. Request for Comments (RFC) is a type of publication from the Internet Engineering Task

Force (IETF) and the Internet Society that defines methods and behavior of internet connected systems.

Discovers all printers within the local subnet.

is the fastest mode to discover a single printer and is suitable when a new printer is commissioned.

This mode is useful for initial discovery of printers in a large network. It is recommended to run this during off peak hours, since it is time consuming.

Discovery | 27

Discovery mode Description

Subnet mask mode

CSV import mode

The user can save the current discovery settings in a discovery profile for future use. A printer can be blocked to exclude it from discovery. For more information on blocking printers, see Blocking a printer.

Discovers all printers across a subnet. example, when IP address is 192.168.0.1 and subnet mask is 255.255.255.0, OMPE searches for printers in IP address ranging from 192.168.0.1 to 192.168.0.255.

Discovers printers with IP addresses imported from a comma separated value file. It is the fastest way to discover multiple printers with a known IP address distributed across multiple subnets.

For

Discovering printers

When no printers have been discovered yet, OMPE automatically prompts the user to discover printers. Click OK in the dialog box to launch the Discovery widget.

To manually launch the Discovery widget:

Launch the

28 |

Dell OpenManageTM Printer Essentials.

In the navigation pane, click

NOTE: If the estimated time taken for discovery exceeds 30 minutes, then a

warning message is displayed indicating a potential delay and prompting the user to continue.

The Discovery widget is displayed on the right side of the dashboard. The Discovery widget consists of two tabs:

•

New Discovery - To start a new discovery

•

Edit Discovery - To modify an existing discovery profile

Selecting d iscovery criteria

To discover printers, you have to select various options for printer discovery in the Discovery widget.

NOTE: While a discovery is in progress, the user can initiate another discovery which begins after the current discovery is complete.

To use a previously saved discovery profile, from the

select the profile name.

Select the SNMP Options as

NOTE: By default, SNMP v1/v2 option is selected. The selected SNMP option is saved on starting discovery and reused in subsequent discoveries.

For

SNMP v1/v2

NOTE: The SNMP Community Name field is mandatory and must not be left blank.

option provide a valid

Home

SNMPv1/v2

Discovery.

Select Discovery

SNMP v3

SNMP Community Name

list

NOTE: Printers whose community name does not match are not discovered.

For

SNMP v3

User Name - Enter a valid user name. This field is mandatory.

Authentication and Privacy Options - To enable Authentication and Privacy

profiles, select the corresponding check boxes.

NOTE: By default, both Authentication and Privacy options are selected. You can select both Authentication and Privacy, only Authentication or none.

Authentication Password - Enter a valid password used by the authentication protocol for message authentication.

Confirm Password - Reenter the authentication password for confirmation.

option provide the following details:

Discovery | 29

Authentication Algorithm - Select the required authentication protocol: (MD5) or Secure Hash Algorithm (SHA).

Privacy Password - Enter a valid password used by the privacy protocol for message encryption and decryption.

Confirm Password - Reenter the privacy password for confirmation.

Privacy Algorithm - Select the

required privacy protocol: Data Encryption Standard (DES) or Advanced Encryption Standard (AES).

NOTE: Password should have a minimum of 8 characters and not exceed 255 characters. If the entered and confirmed passwords do not match then Confirm Password field is highlighted in red. Reenter the password to confirm.

From the

Discovery Mode

list, select the printer discovery mode as Local subnet, Single IP, IP range, Subnet mask or Comma Separated Value (CSV) import.

NOTE: By default, Local subnet mode is selected.

For

Single IP

Discovery Mode Input(s)

mode, in the

field, enter a valid printer IP address.

NOTE: You can enter wildcard character ’*’ in the last segment of IP address to discover printers. For example, when you enter 192.162.49.* OMPE searches for printers in IP address ranging from 192.162.49.1 to 192.162.49.255.

For

IP Range

and end IP address in the

mode, in the

Discovery Mode Input(s)

From and To fields.

field, enter the start

30 |

For

Subnet Mask

address and

For

CSV Import

select the .csv file to import

NOTE: You can create a CSV file for a set of printers by specifying the list of IP addresses in a comma separated list in ANSI text format and save it as.txt file.

NOTE: A CSV file with the list of IP addresses cannot have any wildcard characters.

10.

Select the system resource usage for printer discovery (ranging from one

to four) by adjusting the slider in the

NOTE: Selecting smaller threshold values results in lesser usage of system resource. Hence, slowing the speed of discovery.

11.

Click

Apply

Scheduling a discovery

In the Discovery widget, Run Now option is selected by default for immediate discovery. You can schedule a discovery profile to be performed once by selecting the Later option.

In the

Discovery

From the

and time.

To add any notes, enter the notes in the

Enter a name for the schedule in the

Schedule Task

Schedule to Run

mode, in the

Subnet Mask

mode, in

widget, select

Discovery Mode Input(s) field, enter the IP

Discovery Mode Input(s)

Threshold

Later

list, select the schedule frequency.

and

Time

drop-down lists, select schedule date

Schedule Notes

Profile/Schedule Name

, click

option.

Upload

field.

and

field.

NOTE: This field is mandatory.

Click

Apply

Saving a d iscovery profile

You can save the current discovery settings in a discovery profile for later use.

In the

Discovery

Enter a name for the discovery profile in the

Click

Apply

widget, select

Save in discovery profile

Profile/Schedule Name

Discovery | 31

check box.

field.

Editing discovery profile

You can modify the discovery settings of a saved discovery profile using this option.

In the

Discovery

click

Edit Discovery

From the

drop-down list, select the name of discovery profile to be changed.

Edit the profile settings as

required.

Click

Deleting a d iscovery profile

In the

click

Profile

From the

drop-down list, select the discovery profile to be deleted.

Click

Select Discovery

Update

Discovery

Edit Discovery

tab.

Select Profile

Delete

widget,

tab.

widget,

Stopping a d iscovery

When a discovery is in progress, you can terminate the operation in progress.

Place the mouse pointer on in the title bar.

The

32 |

Notification

discovery in the progress bar.

To stop the ongoing discovery operation, click in the Discovery progress

bar.

drop-down window displays the status of ongoing

Dashboard

The Dashboard provides an overview of the printer parameters by displaying real time statistics of the printer fleet with the help of graphical charts.

The Dashboard also provides information on the status of all ongoing and completed operations in the Notification widget on the right side of the dashboard.

To view the dashboard:

Launch the

In the navigation pane, click

The Dashboard window consists of the following elements:

Dell OpenManageTM Printer Essentials.

Home

Dashboard

Status bar

Quick-Access toolbar

Dashboard charts

Chart Action menu

You can switch between dashboard and list view using the quick-access

Notification widget

Operation type filter

Status severity filter

Progress bar

toolbar. To view the dashboard, from the quick-access toolbar, click .

Dashboard | 33

You can customize the dashboard to:

•

Change the position of the charts using drag-and-drop operation.

•

Select a chart to be hidden or displayed.

•

Select refresh interval for a chart.

To customize the dashboard view, click . For more information, see

Customizing dashboard view.

Status bar

The status bar shows the total number of printers in the network and the percentage of printers in each of the following states:

• OK

- Displayed in green indicates that the printers are in good health and in

normal condition.

•

Warning - Displayed in orange indicates that at least one consumable is

below the threshold or the printer operation panel displays a warning.

•

Critical - Displayed in red indicates that the printers are in one of the

following states: Unable to print, Printer offline or Printer is out of service.

Dashboard charts

OMPE provides five predefined charts:

•

Device Status

•

Toner Levels

•

Policy Conformance

•

Drum Levels

•

Fuser/Roller Levels

Selection of charts

From the

A pop-up menu is displayed.

Select the check box corresponding to the chart to be displayed.

To hide a chart, in the pop-up menu clear the check box for the

corresponding chart.

Click

Viewing charts

You can view dashboard charts for a group of printers in pie or column type. When you hover the mouse pointer on a section of the chart, a pop-up displays the value of the section.

34 |

Dashboard

Save

view, click .

In a column chart, to view the list of printers belonging to a column, click on the column. A pop-up displays a complete list of printers belonging to the column in the chart. The number of printers in the list is displayed above the chart name as shown below.

NOTE: You can search for a printer within the list using the search bar in the pop-up.

Changing dashboard chart settings

You can change the chart settings using the action menu inside the dashboard chart.

From the chart action menu, click .

To select the type of chart as column or pie chart, from the

select the type of chart to be displayed.

NOTE: The Toner Levels, Drum Levels and Fuser/Roller Levels charts can be displayed as column charts only.

To view the chart for a printer group,

the printer group.

To change the chart name, enter a name for the chart in the

widget

Click

To refresh the chart, click .

box.

Save

from the

Change group

Dashboard | 35

Chart type

list select

Name of the

list

Notification widget

OMPE consists of several operations that are either system generated or initiated by the user. The Notification widget displays the status summary and progress of all OMPE operations. The status of the following OMPE operations are displayed as separate progress bars:

•

Discovery

•

Health Poll

•

EWS Poll

•

Status Poll (SNMP)

•

Internet Connection

For an ongoing operation, the progress bar displays the estimated time required to complete the operation.

NOTE: You can also view the Notification widget from the notification icon( ) in the title bar.

In the Notification widget you can start or stop an operation from the progress bar with the help of and buttons respectively.

NOTE: You can not stop an ongoing Internet communication operation.

In the Notification widget, unread status summaries are displayed in bold and the number of unread status summaries are displayed above the icon in the title bar.

In the Notification widget, you can filter the list of status summaries displayed based on the operation type and severity of operation.

•

Filters based on operation type - Discovery, EWS, Firmware, License, Map,

Print metering, Policy, Templates, and Warranty.

•

Filters based on severity of operation status - Critical state ( ),

state( ), Normal state ( ).

NOTE: The number of events with the severity status is displayed next to the severity icon.

Filtering the notification list

To filter the status summary list based on the type of operation, from the

operation type drop-down list, select the type of operation.

The status summary of events of the selected type of operation is displayed.

To further filter the list based on the severity, click on the required severity

status icon.

36 |

Warning

Printer List

The Printer list view displays printer details in a list format with various parameters listed in separate columns. You can easily analyze and monitor printer details using list features like sorting, searching or filtering. Basic operations such as firmware upgrade, deleting a printer, copying printer configuration, printer blocking and exporting data are also available in the list view.

To view the printer status list:

Launch the

In the navigation pane, click

The Printer list window consists of the following elements:

Dell OpenManageTM Printer Essentials.

Home

Printer List

Status bar

Quick-Access toolbar

Action menu

You can switch between dashboard and list view using the quick-access

Printer group selection box

Keyword search

Printer status list

toolbar. To go to list view: From the quick-access toolbar, click .

You can customize list view by selecting the columns to be displayed in the printer status list. For more information, see Customizing list view.

Printer List | 37

Status bar

The status bar indicates the total number of printers in the network and the percentage of printers in each of the following states:

• OK

- Displayed in green indicates that the printers are in good health and in

normal condition.

•

Warning - Displayed in orange indicates that at least one consumable is

below the threshold or the printer operation panel displays a warning.

•

Critical - Displayed in red indicates that the printers are in one of the

following states: Unable to print, Printer offline or Printer is out of service.

To view the printer list for each status separately, click the corresponding color on the status bar.

Viewing printer details

To view a printer’s details, click on the printer name in the printer status list. The printer details widget displays the detailed information of all parameters associated with the printer. To view the printer details of the previous or next printer in the printer status list, click Previous or Next.

NOTE: Not all parameters are available for non-Dell printers.

The parameters are grouped into the following tabs in the widget:

•

General

•

Info

•

Printer Settings

•

Network Setting

•

Address Book

•

Consumables

•

Warranty

The parameter fields that cannot be retrieved by OMPE are empty. This could be due to mismatch in SNMP or EWS settings of the printer because of which OMPE is unable to communicate with the printer.

NOTE: To view more parameters in the tabs, set the printer EWS username and password in the Connections window. For more information, see

Updating connection settings.

38 |

To modify parameters for a printer, in the printer details widget edit the fields required and click Apply. If the printer is assigned to a location in a map, to locate the printer on a map click Locate On Map.

NOTE: Fields that cannot be modified in the printer details widget are in grey.

Printer operations

The printer list view

discussed below.

Blocking a printer

You can stop OMPE from retrieving status parameters from a printer by blocking the printer.

From the printer status list in the

NOTE: To select printers from a group, from the group selection box, select the printer group.

From the action menu, click BLOCK

also provides

links to common printer operations

Printer list

view, select the printer(s).

Printer List | 39

that are

A dialog box is displayed.

Click OK

to confirm.

NOTE: Blocked printers will be moved to All Blocked Printers group. For more information, see Groups.

Unblocking a blocked printer

OMPE will resume to retrieve status parameters from a blocked printer when you unblock the printer.

From the group selection box in the

Printers

From the printer status list, select the printer(s).

From the action menu, click

group.

UNBLOCK

Printer list

view, select

All Blocked

A dialog box is displayed.

Click OK

to confirm.

Deleting a printer

You can delete a printer and its associated data from OMPE.

From the printer status list in the

Printer list

view, select the printer(s).

NOTE: To select printers from a group, from the group selection box, select the printer group.

From the action menu, click DELETE

A dialog box is displayed.

Click

OK to confirm.

NOTE: Deleted printers can be rediscovered during the next discovery.

Exporting printer data

You can export the complete parameter details of one or more selected printers in the printer status list to a file in CSV format.

From the printer status list in the Printer list view, select the printer(s).

From the action menu, click

EXPORT

A message box is displayed indicating successful file download.

Click OK to save the file.

40 |

Updating firmware

You can update

firmware of one or more printers to its latest version from the

Dell Cloud Connect server repository.

NOTE: Firmware upgrade is performed only for Dell printers with available templates.

From the printer status list in the

Printer list

view, select the printer(s).

NOTE: To select printers from a group, from the group selection box select the printer group.

From the action menu, click FIRMWARE UPGRADE

The Firmware

Upgrade

widget is displayed.

NOTE: If multiple printers are selected, firmware for each printer is updated to its latest version available in the Dell Cloud Connect server.

The printer model number and current version number are displayed in

Model and

From the Update to list, select the version number for the updated

Current Version

fields.

firmware.

NOTE: If the latest firmware update for a printer is not available in the Dell Cloud Connect server, manual firmware update option is provided. For more information, see Updating firmware manually.

The publish date and release notes are displayed in the

Release Notes

field.

To select the firmware tool, click

From the

The command for the selected tool is displayed in the

Tool Name

list, select the firmware tool.

Advanced Options

Tool Parameter

field.

To update immediately, click

10.

To schedule the task for a later time, click

11.

Enter a name for the schedule in

Now

Schedule Name

Later

field.

NOTE: This field is mandatory.

12.

From the

Schedule to run on

and

schedule date and time.

13.

To add any notes, enter the notes in the

14.

Click

OK.

Time

drop-down list, select the

Schedule Notes

Printer List | 41

field.

Copying configuration

OMPE enables you to copy the configuration of a printer to one or more printers of the same printer model.

CAUTION: Previous configuration of the printer will be lost on copying a new configuration.

From the printer status list in the

Printer list

view, select the printer(s).

NOTE: To select printer(s) from a group, from the group selection box, select the printer group.

From the action menu, click COPY CONFIG

The Copy Configuration widget is displayed.

Select the group of parameters to be copied.

Click

The Copy Configuration > Select Printers page displays the printer

model number, parameter options selected for copying and the printer list.

From the printer list, select the printers for which the configuration is to be

applied.

From the action menu, click APPLY

A dialog box is displayed.

Click

OK to confirm.

NOTE: The copying of configuration will be skipped if the printer is offline.

Generating printer status l ist report

You can generate a report of printer status list displayed in the Printer list view in CSV or PDF format. The report can be saved in a file or sent through email.

From the quick-access toolbar, click .

The Report widget is displayed.

Select the report delivery options as

Save

NOTE: By default, only the Save option is selected.

From the File Type list, select the file format as

From the

reports as Now, Daily, Weekly

Schedule Task

drop-down list, select the frequency

Monthly

Comma Delimited

PDF

to generate

NOTE: By default, Now is selected for immediate report generation.

NOTE: When you schedule report generation, the generated report is sent

through email only.

42 |

Select the required schedule options for the selected frequency.

•

For

Daily

•

For

schedule, select the time from the

Weekly

schedule, select the day and time from the

Time

drop-down list.

drop-down lists.

•

For

Monthly

schedule, select the date and time from the

drop-down lists.

To add any notes, enter the notes in the

From the

Select Users

list, select registered users who will receive the

Schedule Notes

report through email.

NOTE: This field is mandatory.

Enter email address of the unregistered users in the

Email Address

NOTE: Email addresses must be separated by comma.

Enter the subject of the email in the

10.

Click

Save.

Subject

field.

Day

Date

field.

and

Time

field.

Printer List | 43

Groups

The Groups feature enables logical grouping of printers based on the printer characteristics. This helps administrators to perform several operations on multiple printers in a group at once.

OMPE supports three types of printer groups:

•

System

or delete system groups.

•

Manual Selection

printers from the network to manual selection groups.

•

Rule Based

dynamically adds printers with parameters satisfying the rules into the rule based group.

NOTE: If a printer satisfies the rules of more than one group, it will be added to multiple groups.

OMPE defines the following system groups:

•

Color

•

Mono

•

Critical

printer can be: Unable to print, Printer is offline or Printer is out of service.

•

Warning

for a printer can be: Input tray out of paper, Output tray full, One or more consumables low or Warning status sent by the printer.

•

Normal

group have good health and are working normally.

•

All Printers

The

•

All Blocked Printers

maintenance are assigned to this group.

- Default groups pre-defined by OMPE. You cannot create, modify

- Groups with no rules defined. You can add individual

- Groups for which the user defines the rules. OMPE

- Group of all color printers.

- Group of all monochromatic printers.

- Group of printers that are in the critical state

- Group of printers that are in the warning state

- Group of printers that are in the normal state. All printers in this

- All discovered printers in the network belong to this group.

All Printers

group is the superset of all groups.

- Group of printers that are blocked. Usually printers in

. A critical state for a

. A warning state

NOTE: The All Blocked Printers group is exclusive to all other groups. Blocked printers cannot belong to any other printer group.

To open the Groups window:

44 |

Launch the

In the navigation pane, click

Dell OpenManageTM Printer Essentials.

Home

Groups

The Groups window displays a list of all available printer groups and its details. To view the list of printers present in a group, in the Name column click on the group name.

Adding a group

You can create both manual selection and rule based printer groups using this option.

Add ing a manual selection group

From the action menu, click

The Create Group widget is displayed.

Select

Click

NOTE: You can search for printers using the search box on top of the list.

Click

Add ing a rule based group

From the action menu, click

Select

Click

Select the rules for printer selection from the drop-down lists in the

From the first drop-down list, select the printer attribute.

In the text box, enter the attribute value to evaluate the condition.

10.

Manual Selection

Enter a name for the group in the

The Groups > Create Group > Manual Selection window displays the printer list.

Select printers to be added to the group.

Save

The Create Group widget is displayed.

Rule Based Selection

Enter a name for the group in the

The Rule Based Group widget is displayed.

Option

From the second drop-down list, select the condition.

operators as either

To add an additional rule, from the last drop-down list select the rule

AND or OR.

CREATE

Enter the group name

field.

Groups | 45

An additional rule selection row is displayed.

11.

Select the additional rule by repeating steps 7 to 10.

NOTE: You can click to remove a rule.

12.

Click

Save

Printers satisfying the specified rules are displayed in the

Groups > Create Group > Rule Based Selection window.

13.

From the action menu, click

NOTE: To change the rule for a group, click Update Rule from the action menu.

SAVE

Editing a group

You can modify printers in both manual selection and rule based groups by editing it.

Ed iting a manual selection group

From the groups list in the

group.

From the action menu, click

The View widget is displayed.

Enter the name of the group in

Click

The printer list is displayed.

To add printers to the group, select the printers from the printer list.

To delete printers from the group, clear the check box for the printers you

want to remove.

From the action menu, click

Groups

window, select the manual selection

EDIT

Enter the group name

SAVE

field.

Ed iting a rule based group

From the groups list in the

From the action menu, click

The View widget is displayed.

Enter the name of the group in

Click

The Rule Based Group widget is displayed.

Select the new rule from the drop-down lists in the

Click

46 |

Groups

window, select the rule based group.

EDIT

Enter the group name

field

Search Option.

All printers satisfying the defined rule are displayed in the Groups > Edit Group > Rule Based Selection window.

NOTE: To change the rule, from the action menu click UPDATE RULE.

From the action menu, click

SAVE

Deleting a group

You can delete manual selection or rule based groups from the Groups window or Edit Group window.

NOTE: When you delete a group, printers in the group are not deleted from the database.

From the group list in the

From the action menu, click

A dialog box is displayed.

Click

Delete to confirm.

To delete a group from the Edit Group window:

From the group list in the

From the action menu, click

The View widget is displayed.

Enter the name of the group in

Click

The Groups > Edit Group window is displayed.

From the action menu, click

Groups window

DELETE

Groups window

EDIT

DELETE GROUP

Enter the group name

, select the group.

field

Groups | 47

Maps

Using the Map feature, location of network printers can be graphically represented on a map of the enterprise network. Maps reduce the time taken for troubleshooting because they help administrators to quickly identify the location of faulty printers.

Using OMPE the user can upload a map and add printers to it. Printers are displayed as pins ( ) on a map. The pins ( ) indicate the printer’s location, updated health status and configuration.

To open the Map window:

Launch the

In the navigation pane, click

The Maps window consists of the following elements:

Dell OpenManageTM Printer Essentials.

Maps.

Map selection list

Map

Select Printers list

Printer status legend

Zoom tool

48 |

Adding a map

You can upload a map in JPEG, PNG or BMP formats to OMPE using this option.

NOTE: If there are no maps uploaded to OMPE, only the add map button ( )

is enabled in the Map window.

In the navigation pane, click

The Map window is displayed.

On the quick-access toolbar, click .

The Add Map widget is displayed.

Enter a name for the map in the

To choose the map file that you want to upload, click

Click

Save

Maps

Name

field.

Browse

Adding printers to a map

Before adding printers to a map, you must add printers to the Select Printers list. Then you can drag the required printers from the Select Printers list to the map.

NOTE: A printer can be added to only one map at a time.

Ed iting the select printers l ist

The Select Printers list displays a list of printers selected for the map.

From the

From the action menu, click

A list of discovered printers is displayed in the Map> Select printers to be added to the map window.

From the group selection menu, select the printer group.

To add printers to the

printers to be added.

To remove printers from the

the check box next to the printers that you want to remove.

map selection drop-down list, enter or

ADD PRINTERS

Select Printers list

Select Printers

, from the printer list select the

list, from the printer list clear

select the map name.

NOTE: You can search for printers in the search box on top of the list.

From the action menu, click

SAVE

Maps | 49

Add ing printers on the map

Printers can be added to the map from the Select Printers list.

Drag the printer pins ( ) from the

on the map.

From the action menu, click

NOTE: The Select Printers list displays only printer pins ( ) that have not been added to the map.

Select Printers

SAVE.

list to relevant locations

Viewing printer details

The Map window displays the map and the Select Printers list. To view the details of a printer on the map, place the mouse pointer on a printer

pin ( ). A callout is displayed with printer details such as name, model, IP address, location, and status.

NOTE: To hide the Select Printers list, click on the upper right corner of the map. To view the hidden Select Printers list click .

NOTE: The color of a printer pin ( ) indicates the printer’s health status such as Normal, Warning or Critical.

Deleting printers on a map

When printers are physically moved from one location to another, it must be updated on the map. You can change the location of printers on a map by drag-and-drop operation. To delete printer pins ( ) from a map, you must delete the printer from the map.

From the

On the map, click on the printer pin

A pop-up menu is displayed.

Click

A dialog box is displayed.

Click

map selection

Delete

Delete to confirm.

drop-down list, enter or select the map name.

( )

that you want to delete.

NOTE: Printers are deleted from both the map and the Select Printers list.

50 |

Clearing a map

All printers marked on a map can be removed by clearing the map.

From the

On the quick- access toolbar, click .

NOTE: All printers are deleted from the map and the Select Printers list.

map selection

drop-down list, enter or select the map name.

Editing a map

You can change the image file of an existing map using the Edit Map

On the quick-access toolbar, click .

The Edit Map

Enter the map name in the

To choose the new map file, click

Click

Save

The Map window displays the newly uploaded map.

NOTE: To change the printers marked on a map, you must edit the Select Printers list. For more information, see Editing the select printers list.

widget is displayed.

Name

field.

Browse

Deleting a map

From the

On the quick-access toolbar, click .

A dialog box is displayed.

Click

NOTE: When you delete a map, the Select Printers list associated with the map is also deleted, but the printers are available in the database.

map selection

Delete

to confirm.

drop-down list, enter or select the map name.

feature.

Maps | 51

Firmware

The Firmware feature enables you to upgrade firmware for printers manufactured by Dell. OMPE enables firmware upgrade for printers from its repository. OMPE uses curl or lpr (Line Printer Remote) tool to upgrade printer firmware. You can also upgrade the firmware for a printer manually by uploading the firmware file.

The firmware upgrade feature is also available from the printer list view in the Home window. Firmware upgrade can be performed immediately or scheduled for a later time.

To open the Firmware window:

Launch the

In the navigation pane, click

The Firmware window displays a list of printers and the firmware details. The fields in the list are:

Field Description

Name Name of the printer.

Dell OpenManageTM Printer Essentials.

Device Management

Firmware

Model Model number of the printer.

Current Version Current version of firmware in the printer.

Updated On Date on which the current version was

installed.

Other Version Indicates if an updated firmware version is

available.

Status Indicates the current status of the printer.

IP Address IP address of the printer.

Location Location of the printer.

52 |

NOTE: You can select firmware details of a printer group or search for

printers using the group selection box and search bar on top of the list respectively.

Updating firmware from Dell Cloud Connect server

To update firmware for a printer you can choose from multiple firmware versions available in the Dell Cloud Connect server.

NOTE: To update firmware, you need an internet connection to get connected to the Dell Cloud Connect server.

From the printer list in the

corresponding to the printer.

The Firmware Upgrade

The current firmware version installed in the printer is displayed in the

Current Version

From the

The selected firmware version’s date of publishing and release notes are displayed in the Release Notes field.

To select the firmware tool, click

The Tool Name and Tool Parameter fields are displayed.

From the

The command for the selected tool is displayed in the

field.

By default,

schedule the task for a later time, click

Enter a name for the schedule in the

From the

schedule date and time.

10.

To add any notes, enter the notes in the

Update to

Tool Name

Now

Schedule to run on

field.

is enabled to run firmware upgrade immediately. To

Firmware

widget is displayed.

list, select the version for firmware update.

list, select the firmware tool.

window, click

Advanced Options

Later

Name field.

and

Time

drop-down list, select the

Schedule Notes field.

Available

Tool Parameter

Firmware | 53

11.

Click OK.

NOTE: The status of firmware download from Dell Cloud Connect server is displayed in a pop-up when you click in the quick-access toolbar.

NOTE: Please check your proxy server settings if necessary to receive the list of firmware versions from the Dell Cloud Connect server. For more information, see Changing proxy settings.

NOTE: If you select multiple printers for firmware upgrade, the firmware of each printer is upgraded to its latest version.

Updating firmware manually

You can manually update firmware of one or more printers by uploading the required firmware file from the local storage.

NOTE: A printer model can be associated with only one firmware tool.

On the quick-access toolbar, click .

The Firmware> Manual Update window displays a list of printers and its firmware details.

From the

To choose the firmware file you want to upload, click

To select the firmware tool, click

The Tool Name and Tool Parameter fields are displayed.

From the

The command for the selected tool is displayed in the

field.

To select a printer group, from the group selection box select the printer

group.

From the printer list, select the printer(s).

By default,

schedule the task for a later time, click

10.

From the

time.

11.

Enter a name for the schedule in the

Model

Tool Name

list, select the printer model.

Browse.

Advanced Options

list, select the firmware tool.

Now

is enabled to run firmware upgrade immediately. To

Later

Run on

and

Time

drop-down lists, select the schedule date and

Schedule Name

Tool Parameter

field.

NOTE: This field is mandatory.

12.

To add any notes, enter the notes in the

13.

Click

Update

54 |

Schedule Notes field.

Policy

Administrators can define and audit policies for printers in the network using the Policy feature. This helps administrators to identify and correct any deviation in the configuration of the printer fleet.

The Policy feature enables administrators to define, check for conformance and enforce policies for printers in the network. You can define the following type of policies in OMPE:

•

Print - To configure printing settings such as orientation, color mode and so

on.

•

Copy - To configure printer copy settings.

•

Email - To configure SMTP settings for sending emails.

•

Fax - To configure the fax settings.

•

FTP - To configure the file transfer protocol settings.

•

General - To configure general settings such as location, language, format

of the date and so on.

•

Network - To configure network settings for printer communication.

•

Paper - To configure the paper settings such as paper size, input tray. and

so on.

•

Scan - To configure scan settings.

•

Security - To configure SNMP and HTTP security settings.

Policies are defined for a specific printer model. If a printer does not conform to a policy, you can enforce the policy on the printer. You can perform policy conformance and enforcement operations immediately or schedule for a later time.

NOTE: After a printer is discovered, the policy defined for its printer model is automatically applied.

To open the Policy window:

Launch the

In the navigation pane, click

Dell OpenManageTM Printer Essentials.

Device Management

Policy

Policy | 55

Adding a policy

You can create a new policy for a printer model using this option.

From the action menu, click

The Policy > Create Policy window is displayed.

Enter a name for the policy in the

From the

To copy the current attributes of a printer as the policy settings, from the

Printer

From the

Select the required settings for the policy type in the

Click

NOTE: To enforce the policy immediately after creation, click Save & Enforce. The Policy > Enforce Conformance window is displayed for policy

enforcement. For more information, see Enforcing a policy.

Model

list select.

Type

Save

list, select the printer model.

list, select the type of policy.

CREATE

Policy Name

field.

Settings

field.

Viewing policy status

You can view the list of policies in the Policy window. The conformance status for each policy is displayed in the Conformance column as one of the

following:

•

Running - Indicates policy is being applied.

•

Check - Indicates the policy has been applied. To check for policy

conformance, click

•

Re-check - Indicates the applied policy has been checked for

conformance. To check for conformance again, click

•

Re-Enforce - Indicates the policy has been violated. To enforce the

policy, click

Re-Enforce

Check

Re-check

NOTE: To view details of the policy violation, click

Viewing printer l ist

You can view a consolidated policy conformance status list for all printers in the Printer List.

From the quick-access toolbar, click .

The Policy > Printer List window is displayed.

The printer list displays all policies defined for a printer in the

corresponding policy type column.

NOTE: To enforce a violated policy, click

56 |

in the policy list.

Viewing pol icy widget

To view policy details in a separate widget, click on the policy name in the policy list in Policy window. tabs:

•

• Details -

• •

•

Violation -

displays the detailed policy settings.

displays a policy violation list with a list of printers that have

violated the policy.

The

Policy

widget is displayed with the following

Place the mouse pointer over to display a callout with details of the policies violated by the printer.

Policy | 57

Checking for conformance

When a policy is defined, you can confirm if the policy is applied on the printers by checking for conformance immediately or on a scheduled time.

From the policy list in the

From the action menu, click

The Policy > Check Conformance model is displayed.

Policy

window, select the policy.

CHECK CONFORMANCE

window for the policy and printer

NOTE: Policy conformance check from the policy list for the policy.

From the printer list, select the printer(s).

To check for conformance immediately, from the action menu click

CHECK NOW

A message box confirms that the conformance check is in progress.

To schedule conformance check, from the action menu click

LATER

The Schedule Conformance widget is displayed.

From the

Once, Daily, Weekly

From the

date and time.

To add any notes, enter the notes in the

Click

Apply

Schedule

Schedule to run on

list, select the frequency for conformance checking as

Monthly

can also be initiated by clicking

and

Time

drop-down list, select schedule

Schedule Notes

CHECK

field.

Check

Editing printer list for a policy

A policy is defined for a specific printer model. You can add or remove printers belonging to the selected printer model to follow a policy.

58 |

From the policy list in the

From the action menu, click

Policy

window, select the policy.

EDIT PRINTER

The Policy > Edit Printer printer model.

From the printer list, select the printers for which the policy has to be

applied.

Click

Update

window is displayed with the policy name and

Enforcing a policy

When a policy is violated, you can impose the policy on a printer by enforcing it. You can enforce a policy immediately or schedule for a later time and date.

From the policy list in

From the action menu, click

The Policy > Enforce

NOTE: Policy enforcement the policy list.

From the printer list, select the printer.

To enforce the policy immediately after creation, from the action menu

click

ENFORCE NOW

A message box confirms that policy enforcement is in progress.

Policy

window for the policy and printer model is displayed.

window, select the policy.

ENFORCE

can also be initiated by clicking

Re-Enforce

from

To schedule policy enforcement for a later time, from the action menu

click

ENFORCE LATER

The Schedule Enforcement widget is displayed.

From the

Weekly

From the

schedule date and time.

Click OK.

NOTE: Before enforcing a policy, you must set the printer EWS password for the printers in Device Management information, see Updating connection settings

Repeat

Monthly

Schedule to run on

list, select the frequency for enforcement as

and

Time

drop-down lists, select the

Connections. For more

Policy | 59

Once, Daily

Editing a policy

You can modify an existing policy using this option.

From the policy list in the

From the action menu, click

The Policy > Edit Policy window is displayed.

Reconfigure the policy.

Click

Save

NOTE: To save and enforce the policy immediately, click Save & Enforce. The Policy > Enforce Conformance window is displayed. For more information on enforcing a policy, see Enforcing a policy.

Policy window,

EDIT

select the policy.

Deleting a policy

You can remove a defined policy by deleting it. When a policy is deleted, the default settings are restored for printers conforming to the policy.

From the policy list in the

From the action menu, click

A dialog box is displayed.

Click

to confirm.

Policy window

DELETE

, select the policy.

60 |

Alerts

The Alerts feature enables administrators to configure and manage email alerts based on printer parameter values. This helps you to be informed about key printer centric events without connecting to OMPE.

Alerts are configured for a printer group. OMPE can send email alerts to both registered and unregistered users. You can configure alerts in OMPE for the following printer events:

•

Low consumable levels for Toner, Fuser, Roller or Drum

•

SNMP traps by the printer

•

Warranty expiry

•

Policy audit violations

•

Printer is offline

The Alerts feature can also be used to create trouble tickets in supported applications like KACE, BMC REMEDY and SERVICE NOW.

To open the Alerts window:

Launch the

In the navigation pane, click

The Alerts window displays a list of configured alerts and its details. The fields in the alerts list are:

Dell OpenManageTM Printer Essentials.

Device Management

Alerts

Field Description

Alert Type Type of the printer event for which alert is

configured.

Threshold (% / Hrs/ Days)

Group Name Printer group for which the alert is config-

Registered Users Registered users in OMPE database who will

Value of the parameter at which alert is sent. (% for printer consumables,

hrs for printer offline event, days for warranty expiry)

ured.

receive the alert email.

Alerts | 61

Field Description

Email address Email address to which the alert is sent.

Unregistered users can be added to receive alerts using this field.

Email alerts are sent by OMPE using Simple Mail Transfer Protocol (SMTP). For more information on SMTP configuration, see SMTP configuration.

Configuring email alerts

From the action menu in the

The Alert widget is displayed.

From the

is to be generated.

Enter the threshold value in the

NOTE: This field is mandatory.

From the

configured.

From the

email. For more information on registering users, see Adding an user

account.

Enter the email address of unregistered users in the

Alert Type

Group Name

Select Users

list, select the type of printer event for which the alert

list, select the registered users to receive the alert by

Alerts

window, click

% Remaining

list, select the printer group for which the alert is

CREATE.

field.

Email Addresses

field.

NOTE: Email addresses must be separated by comma.

Enter an appropriate subject in the

NOTE: OMPE provides a default subject for the each alert type. If the

Subject Line

The

email.

NOTE: OMPE has predefined email content for each type of alert. variables in the email content are converted to actual values when the email is sent.

To add any notes to the email, enter the notes in the

10.

To use the trouble ticket option, select

For configuring trouble tickets, see Using trouble ticket option

11.

Click

62 |

field is left blank, the default subject is used.

Mail Body

field.

Save

field displays the predefined message with variables for the

Subject Line

Enable Trouble Ticket Option

field.

Append Note to

The

Using trouble ticket option

To send trouble ticket alerts, you can choose from the available templates or create your own custom trouble ticket templates.

From the action menu in the

The Alert widget is displayed.

From the

trouble ticket.

Enter the threshold value in the

From the

ticket is configured.

Select

From the

template to be used.

The

with variables. The variables are converted to actual values when the trouble ticket is sent.

The

with variables. The variables are converted to actual values when the trouble ticket is sent.

NOTE: The default content of a trouble ticket template is saved as a .txt file

in the Alert template folder of OMPE. To change the template, you can edit the .txt file and save it.

10.

To add any notes to the email, enter the notes in the

11.

Click

Alert Type

Group Name

Enable Trouble Ticket Option

Trouble Ticket System Option

System Email

Subject Line

Mail Body

field.

Save

list, select the type of printer event to generate a

field displays the system email id.

field displays the predefined subject for a printer event

field displays the predefined content of the trouble ticket

Alerts

window, click

% Remaining

list, select the printer group for which the trouble

to use trouble ticket option.

list, select the trouble ticket

field.

CREATE

Append Note to

Editing an alert

You can reconfigure an existing alert or trouble ticket by editing it.

From the alerts list in

From the action menu, click

The Alert widget is displayed.

Reconfigure the alert.

Click

Update

Alerts window,

EDIT

select the alert.

Alerts | 63

Deleting an alert

You can stop sending alerts or trouble tickets for a printer event by deleting the alert.

From the alerts list in

From the action menu, click

A dialog box is displayed.

Click

Delete

to confirm.

Alerts window

DELETE

, select the alert.

64 |

Templates

Templates are Extensible Markup Language (XML) files having a preset format and define all printer parameters managed by OMPE. Every printer model supported by OMPE is associated with a template. A template file defines how a parameter supported by OMPE is retrieved or set on the associated printer. Templates also store information about printer discovery, and firmware upgrade.

Templates used by OMPE are open and non-proprietary. OMPE associates templates for all supported printers during installation. OMPE keeps track of any new template versions available for its printers in the Dell Cloud Connect server. When a new template version is available, OMPE marks it as available in the Templates window. You can update to a new template version or create your own custom template and manually register it.

This feature enables the user to register, update, and activate templates for printers in the network.

To open the Templates window:

Launch the

In the navigation pane, click

The Templates window displays a list of printer models in the network and the templates associated with it. The fields in the template list are:

Dell OpenManageTM Printer Essentials.

Device Management

Templates

Field Description

Model Model number of the printer

Template Name Name of the template file

Type Type of template:

•

Base - OMPE provided template that can

be updated from the Dell Cloud Connect server repository.

•

Custom - User created template.

Vendor Vendor for the template

Upload Date Date on which the template was uploaded

Templates | 65

Field Description

Update Indicates if a template update is available

Action Activate - Activates the template

Deactivate - Deactivates the template

Updating a template

When an updated template version is available in the Dell Cloud Connect server repository, you can update it to any template version from the available list.

NOTE: To update a template, you need an internet connection to get connected to the Dell Cloud Connect server.

From the template list in the

Update column. The Template Update widget is displayed.

The printer model number and the current template version is displayed in

the

Model

From the

The published date and release notes of the selected version is displayed in the Release Notes field.

To activate the new template, select

NOTE: The template that is currently active will be automatically deactivated.

Click

and

Update to

Update

Current Version

list, select the new version.

Templates

fields.

Activate

window, click

Available

in the

NOTE: Please check your proxy server settings if necessary to receive templates from the Dell Cloud Connect server. For more information, see

Changing proxy settings.

Using custom templates

You can create a custom template for any printer to customize templates provided by OMPE or add new templates to printers for which a template is not defined. A custom template must be in XML format and can be uploaded manually. Before using custom templates, you must register them.

To register a new template:

66 |

From the action menu in the

The New Template widget is displayed.

Enter a name for the template in the

Templates

Name

window, click

field.

NEW TEMPLATE

To choose the template file you want to upload, click

To activate the template, select

Click

Activate

Browse.

Deleting a template

You can delete a custom template using this option.

NOTE: A base template and an active template cannot be deleted.

NOTE: When a printer has a single template associated with it, you cannot

delete the template.

From the template list in

From the action menu, click

A dialog box is displayed.

Click OK to confirm.

Templates

DELETE

window, select the template

Activating a template

A printer model can have multiple templates associated with it. But only one template can be active at a time. All the templates available for a printer model are displayed in the template list in Templates window. You can activate any one template from the multiple templates available to be used by the printer model.

NOTE: A printer model will always have one base template, but can have zero or more custom templates.

From the template list in the

Action column corresponding to the template.

A dialog box is displayed prompting you to confirm.

Click

OK.

Templates

window, click

Activate in the

NOTE: By default, the base template is active.

Deactivating a template

When a custom template is active, you can deactivate the custom template to activate another available template.

From the template list in the

Action column corresponding to the currently active template.

From the

Select Template

Templates

list, select the template to be activated.

window, click

Templates | 67

Deactivate in the

Click OK.

NOTE: When you deactivate a custom template, the base template is automatically activated.

68 |

Schedules

The Schedules feature in OMPE enables you to add, edit or delete schedules for various printer management operations. The following predefined schedules are always active and cannot be modified in OMPE:

•

Health Poll

•

Status Poll

•

Alert Monitor

•

EWS Poll

•

Consumables Estimation Poll

•

Firmware Update Poll

•

Warranty Update Poll

•

Template Update Poll

•

Print Metering Poll

In addition to the predefined schedules, the following tasks can be scheduled in OMPE:

•

Discovery

•

Report Generation

•

Firmware Upgrade

•

Policy

•

Database Backup

•

Database Cleanup

To open the Schedules window:

Launch the

In the navigation pane, click

The Schedules window displays a list of OMPE scheduled tasks and its details. The fields in the schedules list are:

Field Description

Name Name of the scheduled task

Type Type of operation

Dell OpenManageTM Printer Essentials.

Device Management

Schedules

Schedules | 69

Field Description

Notes Notes entered by the user while adding a schedule

Status Current status of scheduled task such as

Running, Completed ( ), Recurring ( ), or Next

Schedule Indicates the time and date of the next schedule*

* For a completed schedule, indicates the time and date of completion.

Adding a schedule

You can add a new scheduled task from the Schedules window or from the task configuration page.

From the action menu, click

The Add Schedule widget is displayed.

From the

The corresponding task widget is displayed.

Select the task configuration and the required schedule time and date.

Schedule Type

CREATE

drop-down list, select the task to be scheduled.

Scheduling a task

All tasks that can be scheduled have options to perform the operation immediately or at a later time.

By default, the Run Now button is enabled to run the task immediately.

Click

Later

70 |

The schedule options are displayed.

From the

Once, Daily, Weekly

From the

schedule date and time.

NOTE: The task is repeated based on the selected frequency at the schedule time and date.

Schedule Task

Schedule to run on

list, select the required schedule frequency as

Monthly

and

Time

drop-down lists, select the

Editing a schedule

To reschedule a task, you can edit an existing schedule from the Schedules window.

NOTE: Editing a schedule will not modify the task configuration settings.

From the schedules list in the

From the action menu, click

The Edit Schedule widget is displayed.

From the

operation.

Edit the fields in

Click

NOTE: You cannot edit a scheduled task that is running.

Schedule Task

Schedule Options

Update.

Schedules window,

EDIT SCHEDULE

drop-down list, select the required frequency for

as required.

select the schedule.

Deleting a schedule

You can delete one or more scheduled tasks from the Schedules window.

From the schedules list in the

From the action menu, click

A dialog box is displayed.

Click

Yes to confirm.

NOTE: You cannot delete a scheduled task that is running.

Schedules window

DELETE

, select the schedule(s).

Schedules | 71

Connections

OMPE communicates with printers using Simple Network Management Protocol (SNMP) and printer Embedded Web Server (EWS). OMPE uses SNMP for printer discovery and EWS for retrieving printer status parameters.

During installation, OMPE is configured with default connection settings which can be changed by the administrator to suit the network environment.The Connections feature enables you to modify the SNMP and EWS connection settings for one or more printers in the network.

To open the Connections window:

Launch the

In the navigation pane, click

It is recommended to keep both SNMP and EWS settings in synchronization to communicate successfully between OMPE and the printer. If SNMP and EWS settings are modified before OMPE installation, the printer will not be discovered or some printer parameters will not be retrieved or both.

Updating connection settings

From the printer list in the

From the action menu, click

The Update Connection widget is displayed.

For

SNMP v1/v2

names in the fields respectively.

For

SNMP v3

field is mandatory.

To enable Authentication and Privacy profiles, select the corresponding

check boxes.

Dell OpenManageTM Printer Essentials.

Device Management

Connections

UPDATE

connection, enter the valid read and write community

SNMP Read Community and

connection,

enter

the user name in the

window, select the printer(s).

Connections.

SNMP Write Community

User Name

field. This

NOTE: By default, both Authentication and Privacy options are selected. You can select both Authentication and Privacy, only Authentication or none.

72 |

Enter the

Field Description

following details:

Authentication and Privacy Options

Authentication Password

Confirm Password Reenter the authentication password for confir-

Authentication Algorithm

Privacy Password Enter a valid password used by the privacy pro-

Confirm Password Reenter the privacy password for confirmation.

Privacy Algorithm Select the required privacy protocol: Data

NOTE: The password should have a minimum of 8 characters and not

exceed 255 characters. If the entered and confirmed passwords do not match then Confirm Password field is highlighted in red. Reenter the password to confirm.

For

EWS Settings,

ID and Login Password fields.

Click

Save.

Select the corresponding check boxes to enable Authentication and Privacy profiles.

Enter a valid password used by the authentication protocol for message authentication.

mation.

Select the required authentication protocol: Message Digest Algorithm (MD5) or Secure Hash Algorithm (SHA).

tocol for message encryption and decryption.

Encryption Standard (DES) or Advanced Encryption Standard (AES).

enter the valid EWS login ID and password in the

NOTE: The connection settings will be used by OMPE to communicate

with the printer and not applied to the printer.

Testing a connection

You can test the SNMP v3 connection status for one or more printers using this option.

From the printer list in

Connections window,

select the printer(s).

Connections | 73

From the action menu, click

NOTE: If the SNMP v3 settings are empty, the TEST CONNECTION button is disabled.

The status of the connection test is displayed in the progress bar.

If the test is successful, OMPE displays a message box prompting you to

save the CSV report. If the test fails, an error message is displayed.

On completion of testing, OMPE stores a consolidated report of success and failures for each IP address in a CSV file.

TEST CONNECTION

74 |

Reports

Reports enables the administrators to get quick access to real time printer management information regularly. The Reports feature enables consolidation of data from one or more printers for generation of the following report types:

•

Device usage - It is a report on the number of

shot period.

•

Printer asset/ Inventory - It is a report on the status of the printers.

•

Consumable usage - It is a report on the levels of pr

as toner, fuser and image drum.

•

Current printer firmware - It is a report on the details of the current printer

firmware.

•

Policy Compliance - It is a report on the policy conformance of printers.

To open the Reports window:

Launch the

In the navigation pane, click

OMPE supports generation of reports in the PDF or comma delimited (csv) format. You can generate reports immediately or schedule it for a later time to be saved or sent through email.

Dell OpenManageTM Printer Essentials.

Reports

pages printed within a snap

inter consumables such

Previewing a report

You can preview reports by filtering printer information based on one or more criteria given below:

•

Printer group - You can view the report for a selected printer group.

•

Keyword search - You can view the report of printers whose criteria match

the keyword entered in the search box.

•

Report type - You can view reports of the predefined types.

From the

or a user defined printer group.

Select the criteria for the report type wherever applicable:

•

Percentage Remaining

•

select the snap shot period.

Report Type

For consumable usage type, enter the threshold in the

For Device usage type, from the

list in the

field.

Reports

From

window, select the type of report

and

drop-down lists

Less Than

Reports | 75

To filter the report for a printer group, from the group selection menu

select the printer group.

To filter the report with a specific keyword, enter the keyword in the search

box.

Click

Preview

NOTE: You can customize the previewed report to display selected columns, change the position of columns, and sort or filter rows using list operations. For more information, see Customizing Lists

to view the report.

Generating report file

You can save the previewed reports in a file and send through email to registered and unregistered users.

Preview the report with required criteria. For more information, see

Previewing a report.

From the report preview, select the printer(s).

From the quick-access toolbar, click .

The Report widget is displayed.

Select the report delivery options as

NOTE: By default, only the Save option is selected.

From the

report through email.

File Type

Select Users

list, select the file format as

list, select registered users who will receive the

Save

Comma Delimited

PDF

NOTE: This field is mandatory.

Enter email address of the unregistered users in the

NOTE: Email addresses must be separated by comma.

Enter the subject of the email in the

From the

Now, Daily, Weekly

10.

From the

date and time.

NOTE: When you schedule report generation, the generated report is sent through email only.

11.

Click

76 |

Schedule task list, select the frequency to generate reports as

Monthly

Schedule to Run

Save

and

Subject

Time

field.

drop-down lists, select the schedule

Email Address

field.

A dialog box is displayed as shown below.

12.

Click

Yes

to save the report and view the file immediately.

Reports | 77

Supplies

The Supplies feature helps you to monitor consumables required and order replenishments for printers in the network. Using this feature you can:

•

View the consumables required.

•

Generate report of consumables to be ordered - for a single printer or

printer group.

•

Order for consumables via Dell website.

•

Generate an alert when a consumable reaches the threshold value.

You can view consumable information of printers based on the percentage of consumables remaining.

To open the Supplies window:

Launch the

In the navigation pane, click

Viewing an order

You can view the consumables order information for printers in the Supplies window.

From the group selection box, select the printer group.

Enter the threshold value for percentage of consumables remaining in the

Percentage remaining less than(%)

Click

Dell OpenManageTM Printer Essentials.

Supplies

Preview

field.

Ordering consumables

You can filter the previewed order report to place an order for consumables for selected printer models.

From the group selection box in the

group.

Enter the threshold value for percentage of consumables remaining in the

Percentage remaining less than(%)

From the action menu, click

The Supplies > Order page displays printer wise details of the number of

consumables required.

NOTE: You can increase or decrease the number of consumables ordered.

78 |

ORDER

Supplies

field.

window, select the printer

Click

Order Consumable

The Dell website is open for making the purchase.

Configuring an alert

When a consumable is low, you can send an email alert to registered or unregistered users.

From the group selection box in the

group.

From the quick-access toolbar click .

The Alert widget is displayed.

Select the criteria for printer consumable information in the

remaining less than (%)

Configure the alert. For more information, see Configuring email alerts.

Click

Save

NOTE: An alert for low consumable can also be configured from the Alerts window.

field.

Supplies

window, select the printer

Percentage

Supplies | 79

Settings

This feature enables you to configure the SMTP connection, change proxy settings, configure ADS and customize preferences for OMPE.

SMTP configuration

Dell OpenManage Printer Essentials (OMPE) uses Simple Mail Transfer Protocol (SMTP) to send email alerts. The SMTP window enables you to configure the SMTP settings in OMPE.

In the navigation pane, click

Enter the SMTP server address for outgoing emails in the

field

Enter the TCP/IP port name on the server used for SMTP email services in

the

SMTP Port field

Enter the email address of registered user in the

To enable SMTP server authentication, select

authentication?

If TLS encryption is required, select

encryption?

Enter the username for logging into SMTP server in the

field.

Enter the password for logging into SMTP server in the

Password

You can check the SMTP settings configured by sending a test mail.

To send a test mail, click Send Test Mail.

10.

Click

Save

field.

Settings

SMTP

SMTP Server

Email From Address

SMTP Server requires

SMTP Server requires TLS

SMTP Server Login

SMTP Server

field.

Changing proxy settings

You can modify the proxy settings for OMPE using this option.

80 |

In the navigation pane, click

To enable proxy server, select

Enter IP address in the

Enter port number in the

Click

Save

Settings

Enable Proxy Server

IP Address

Port

field.

Proxy

Configuring ADS

If Active Directory Service (ADS) is not setup during installation, you can configure it using this option.

In the navigation pane, click

To use Active Directory LDAP Authentication, select

LDAP Authentication.

Enter the domain name in the

Enter the domain controller in the

Enter the port number in the

To use SSL connection, select

To choose the ADS SSL Certificate file, click

Click

Save

Settings

ADS Port Number

ADS

ADS Domain Name

ADS Domain Controller

Use SSL Connection

Upload

Active Directory

field.

Customizing preferences

The Preferences feature of OMPE enables you to customize the home page view and set the refresh intervals for polling.

Customizing dashboard view

You can customize the dashboard view to display selected widgets.

In the navigation pane, click

In the

Select Widgets

Click

Save

Settings

group, select the widgets to be displayed.

Preferences

Customizing l ist view

You can customize the list view to display selected columns.

In the navigation pane, click

In the

Select Columns

Click

Save

Customizing printer data upload

You can enable or disable Dell Print Metering service to upload printer data to the Dell Cloud Connect server.

In the navigation pane, click

From the

disable Dell Print Metering service.

Click

Printer Data Collection

Save

Settings

group, select the columns to be displayed.

Settings

Preferences

box, select On or

Off

to enable or

Settings | 81

Customizing poll ing cycles

OMPE monitors printers using polling mechanism. Polling in OMPE involves three cycles: Health, Status SNMP, and Status HTTP.

•

Health poll - Printer parameters such as printer status, page count and

supply level are retrieved during Health poll. These parameters change frequently and are important to determine printer readiness.

•

Status poll - Parameters such as tray status, network configuration and

printer settings are checked during status poll. These parameters do not change frequently.

Using the Preferences feature, you can set the refresh interval

during which

OMPE polls the server, retrieves and displays printer information.

NOTE: The duration of polling cycle depends on the number of printers that are managed by OMPE.

To change the refresh intervals:

In the navigation pane, click

To change the widget refresh interval, enter the required interval time (in

minutes) in the

To change the refresh interval for maps, enter the required interval time (in

minutes) in the

To change the refresh interval for printer health cycle, enter the required

Widget Refresh Interval

Refresh Map Interval

interval time (in minutes) in the

To change the refresh interval for SNMP printer status cycle, enter the

required interval time (in minutes) in the

Status (SNMP)

To change the refresh interval for HTTP printer status cycle, enter the

field.

required interval time (in hours) in the

(HTTP)

Click

field.

Save

Settings

Preferences

field.

Refresh Interval for Printer Health

Refresh Interval for Printer

Refresh Interval for Printer Status

field.

82 |

User Management

The Users feature enables administrators to create users, define their roles and manage their privileges in OMPE. OMPE also supports Active Directory (AD) based authentication for its users.

OMPE maintains two user roles:

•

Administrator - Can perform all the OMPE tasks.

•

User - Can perform only permitted tasks.

The privileges of administrator and user in OMPE are given in the table below:

Feature Administrator Role User Role

Group management

Discovery View and Schedule No access

Printer inventory management

Apply printer settings

Reports management

Alerts management View, Add and Remove alerts No access

Manage application settings

Template management

View, Add, Delete, and Modify

Add printer to group, Delete printer from group, View and Edit printers in a group, Block printers

View and Modify View only

View and create reports View and create

View, Add and Modify OMPE settings

View only

reports

View only

No access

User Management | 83

Feature Administrator Role User Role

Policy management

Supplies management

Software update Configure software updates No access

User management View, Add, Modify, and

Logs View No access

Maps Add, Edit and Delete maps View only

To open the Users window:

Launch the

In the navigation pane, click

Add, Check for conformance, Enforce and delete policies

Order for consumables Order for consum-

Delete users

Dell OpenManageTM Printer Essentials.

Settings

Users

No access

ables

No access

Adding an user account

Administrators can add a new OMPE or ADS user using this option. After a new user is added, the user can log in to OMPE with the new user ID. OMPE prompts the user to set the password during first login.

Add ing an OMPE user account

From the action menu in the

The New User widget is displayed.

From the

Enter the login name to be used in the

NOTE: This field is mandatory.

From the

Enter the

respective fields.

NOTE: These fields are mandatory.

Click

84 |

User Type

Role

First Name, Last Name, Email Address

Save

list, select

list, select the user role.

Users

window, click

OMPE

CREATE

field.

and

Address

in the

Add ing an AD user account

Before adding an AD user account, AD authentication must be successfully configured. For more information, see Configuring ADS

From the action menu in the

The New User widget is displayed.

From the

NOTE: If ADS is not configured, this option is not enabled.

Enter the following AD user credentials for authentication:

and

To search for a user or a group name, in the

enter the search string.

NOTE: The search string can contain wildcard character ’*’ with at least two characters in suffix or prefix.

Click

On successful authentication, a list of matched users are displayed.

From the search result list, select the user or group.

From the

Click

User Type

ADS Password

Save

Role

list, select the role.

list, select

Users

window, click

ADS

CREATE

Look for User or Group

ADS Username

field

Editing an user account

You can change user role and other details of the existing OMPE users using this option.

NOTE: You cannot change the user type and login name of the existing OMPE users.

From the user list in the

From the action menu, click

The Update User widget is displayed.

Edit the fields as required.

Click

Save

Users

window, select the user.

UPDATE

Deleting an user account

From the user list in the

From the action menu, click

A dialog box is displayed.

Users

window, select the user.

DELETE

User Management | 85

Click

Delete

NOTE: You can delete other administrators account but not your own account.

to confirm.

86 |

Database Backup

The Database Backup feature enables you to backup database immediately, or schedule database backup on a daily, weekly or monthly basis.

To open the DB Backup Schedule window:

Launch the

In the navigation pane, click

Creating a database backup

You can start a new database backup schedule using this option.

From the action menu in the

The DB Backup widget is displayed.

Enter a name for the schedule in the

From the

Run Now,Run Once, Run Daily, Run Weekly

Select the required schedule options for the selected frequency.

•

For

drop-down lists.

•

For

•

For

drop-down lists.

•

For

drop-down lists.

To add any notes,

Click

Dell OpenManageTM Printer Essentials.

Settings

DB Backup Schedule window

Schedule Task

Once

schedule, select the date and time from the

Daily

schedule, select the time from the

Weekly

Monthly

Add

schedule, select the day and time from the

schedule, select the date and time from the

list, select the required schedule frequency as

enter the notes

Backup.

Name

in the

Schedule Notes field.

field.

Time

, click

Run Monthly

Day

and

drop-down list.

Day

Date

and

NEW

Time

NOTE: The backup of the database is available in the OMPE install directory.

Deleting a database backup schedule

From the database backup schedule list

select the schedule.

From the action menu, click

A dialog box is displayed.

Click

Delete

to confirm.

DELETE

DB Backup Schedule window

Database Backup | 87

Restoring database

Close OMPE.

Place the OMPE backup folder on the local machine.

NOTE: By default OMPE places the back up files in <OMPE Installdirectory>\Dell Printers\OMPE\backup\folder.

Open a command prompt and change the directory to <OMPE Install

directory>\DellPrinters\OMPE\scripts.

Run the batch with the syntax: Restore.bat <backup file path>.

Example: Restore.bat "C:\ProgramFiles\DellPrinters\OMPE\backup\mybackup_261120161255.bak"

NOTE:

The restore scripts stops and starts the OMPE services and takes few

minutes to execute.

NOTE:

templates and plugins, which can be restored to another OMPE installation. Any existing alert configuration, schedules, templates and plugins on that machine will be overwritten with the backed up data.

DB backup also takes a backup of alert configurations, schedules,

88 |

Database Cleanup

The

Database Cleanup

the OMPE database for improved performance.

OMPE maintains minute wise and hourly data in its database which is summarized on a daily basis. This process of summarizing detailed data for storage is called Roll-Up operation. Database roll-up reduces the number of records in the database, hence, increasing OMPE system response.

By default, OMPE performs roll-up on a daily and monthly basis. It maintains daily information for one year and monthly information permanently till you delete it. Using immediately, or at a later time or on a monthly schedule.

Database Cleanup

feature facilitates removal of unused data history from

feature, you can perform database cleanup

To open the

DB Cleanup Schedule window

Launch the

In the navigation pane, click

Dell OpenManageTM Printer Essentials.

Settings

Cleanup

Cleaning the database once

You can perform database cleanup immediately, or at a later time using this option.

CAUTION:

up without maintaining their summaries.

From the action menu in the

The

Enter a name for the task in the

From the

To cleanup database immediately, select

To cleanup database later, select

From the

and time.

From the

months for which data has to be retained. Data older than the selected number of months will be deleted.

Click

During database cleanup, the audit and system logs are cleaned

DB Cleanup Schedule window

Cleanup

Add

widget is displayed.

Name

Schedule Task

Schedule to Run

Delete items older than (in months)

list, select

Later

and

Time

field.

Once

Run Now

drop-down lists, select schedule date

list, select the number of

, click

NEW

Database Cleanup | 89

Scheduling monthly database cleanup

From the action menu in the

The

Cleanup

Enter a name for the task in the

From the

month the cleanup has to be performed.

From the

NOTE:

The monthly schedule will be performed every month on the

selected time and date.

From the

months for which data has to be retained. Data older than the selected number of months will be deleted.

Click

Add

widget is displayed.

Schedule Task

Schedule report monthly on day

Time

drop-down list, select the schedule time.

Delete items older than (in months)

DB Cleanup Schedule window

Name

field.

list, select

Monthly

list, select the day of the

list, select the number of

Deleting a database cleanup schedule

From the database cleanup schedule list in the

window, select schedule.

From the action menu, click

A dialog box is displayed.

Click

Delete

to confirm.

DELETE

DB Cleanup Schedule

, click

NEW

90 |

Logs

OMPE logs all activities initiated by the user or the system. These activity logs can be viewed, archived and exported for troubleshooting.

To open the

The

Logs

user/system that triggered the event, timestamp and the action performed.

Logs

window:

In the title menu bar, click

Click

Logs

window display details of all OMPE activities such as the type of event,

Exporting logs

Logs are exported in Excel format.

From the action menu in the

A dialog box is displayed.

Click

Export

to continue.

Logs

window, click

EXPORT

Logs | 91

Troubleshooting

OMPE provides logs to indicate problematic events in the system. Each log displays an error code that provides information about an error that has occurred in the application. OMPE logs are available in the <OMPE Install Dir>\ Dell Printers\OMPE\client\logs folder. This section lists the error codes generated in OMPE with its solutions.

Error code Error message Troubleshooting steps

09980001 Configuration file

09980002 Unable to connect to

10480001 SNMP communication

10380001 No Printers discovered. 1. Check if expected printers are within the given discovery range and

09980003 Login screen not load-

10280001 Unable to receive

10280002 Policy alert not

10380001 Policy conformance

10380002 Could not enforce pol-

missing or corrupted.

DB.

failed.

ing.

emails.

received.

could not be checked.

icy.

1. Check if the OMPE.cfg file is available at <OMPE Install Dir>\OMPE.cfg.

2. Contact OMPE software vendor or re-install the software if the file is

missing and or problem persists.

1. Check if OMPE.fdb file is opened by any other client. Since this is a

embedded version only one connection is allowed.

2. Check if <OMPE Install Dir?\Firebird directory is missing / removed.

3. Contact software vendor or reinstall the software.

4. Check if the environment variable for Firebird is removed. If environ-

ment variable is missing, reinstall the software or set the environment variable correctly.

1. Check if printer's SNMP configuration has changed since discovery.

2. Check if SNMP version V2C / V1 community name has been modified.

3. Ensure that SNMP configuration for the printer is correctly configured

in OMPE connection settings.

printers that are not discovered are accessible from the OMPE host machine.

2. Ensure that SNMP configuration for the printer is correctly configured

in OMPE connection settings.

1. Check if OMPE service is started. You can do this via windows services.

2. If the service is not in started state, try starting it. If it does not start after

multiple trials, check if the web server ports configured during installation are used by another web server.

3. Contact software vendor if the above steps does not solve your prob-

lem.

Ensure that SMTP configuration is correct using the Test feature.

1. Check if the device for which policy conformance failed is accessible

from the OMPE host machine.

2. Check if the parameter values configured for the policy is acceptable

for the printer.

1. Check if the parameter values configured for the policy is acceptable

for the printer.

2. Check if the printer is accessible from the OMPE host machine.

3. Check if connection settings for that printer in OMPE is correctly con-

figured.

92 |

Error code Error message Troubleshooting steps

10380003 Policy already exists for

10480001 Add printer to map

10580002 Could not set the val-

10580001 Template registration

10580002 Template upgrade

10580003 Template delete failed.

10780001 No Firmware Updates

10780002 Firmware Update Poll

10780003 Firmware upgrade

10880001 Warranty information is

10880002 Warranty Update Poll

10880003 Warranty information

this printer <Policy Name>.

failed.

ues for printer <Printer IP>.

failed. Same version template already present.

failed. Could not connect to Dell Cloud Connect server.

Base template cannot be deleted.

available.

Unable to connect to Dell Cloud Service.

failed.

not available as service tag(s) is not present on Dell Cloud Service OR Dell Cloud Service is not responding at this moment.

unable to connect to Dell Cloud Service.

can't be fetched for some of the service tag(s) as they are not registered in Dell Product Registration.

Check and remove the policy of the same type before adding a new policy for the same printer.

1. Check if the printer is available and managed by OMPE.

2. If the printer is deleted inadvertently from OMPE, discover the printer

again.

1. Check if the printer is accessible from the OMPE host machine.

2. Check if connection settings for that printer in OMPE is correctly con-

figured.

Check if the version number of the template being registered is same as the active template.

1. Check if the internet connection from the OMPE host machine is func-

tioning.

2. Configure proxy configurations if required.

User cannot delete the base template provided by OMPE. Custom templates added by the user can be deleted.

Start the Internet connection poll in the Notification widget.

1. Goto Settings > Proxy page to configure proxy server settings.

2. Start the internet connection poll in the Notification widget.

1. If lpr tool is used for deployment, check that ‘LPR/LPD’ port(515) and

‘Software Download’ options are enabled on the printer.

2. If curl tool is used for deployment, check that EWS password of the

printer is updated with proper values in the Connections page.

Start the Internet connection poll in the Notification widget.

1. Goto Setting->proxy page to configure proxy server settings.

2. Start the Internet connection poll in the Notification widget.

Check if printer is registered with the Dell.

Troubleshooting | 93

Frequently Asked Questions

This chapter provides context wise solution for issues and concerns that users may encounter while using OMPE. For example, to view FAQs for Alerts, scroll down to the Alerts section in this chapter.

Installation

"I am running OMPMv2 version on my server and would like to transition to OMPE"

To upgrade, you can run the OMPE installer on the same machine where OMPMv2 is running. The OMPE installer will automatically detect OMPMv2 and migrate printer data and connection settings to OMPE. After successfully installing OMPE, you can uninstall OMPMv2.

"While installing OMPE I get an error saying both ports 80 and 8080 are in use"

For hosting its web application, OMPE uses port 80 or 8080. To install OMPE, either of the ports must be free. The installer checks the availability of either of the two ports prior to continuing with setup. If you see this error please uninstall the conflicting SW, or contact your network admin and look for a suitable machine in which atleast one of these two ports is available.

Discovery

"I am unable to discover a printer though the printer is online and I have

entered the printer IP correctly in the discovery widget.”

a. Go to SNMP settings on Printer EWS/ Front panel.

b. Configure SNMP read community.

c. Ensure the printer is accessible from OMPE server. Use the ping

command line tool to confirm this.

d. In discovery settings of OMPE, type the correct IP address and

community name.

e. Reinitiate the discovery.

f. If the problem still persists it could be that the printer does not support

standard SNMP MIBs which OMPE expects. Contact Dell Support.

"I started the discovery but I do not see my printers in OMPE even after

waiting for a long time"

94 |

a. If you are on a large enterprise network, to speed up the discovery it is

suggested to run multiple discoveries with smaller target ranges.

b. If the problem still persists, restart OMPE service by running

RestartOMPEService.bat from the Install folder and then reinitiate the discovery.

Printer Status

"My OMPE reports printer as offline even when the printer is up and

connected to the network”

a. Ensure the printer is accessible from OMPE server. Use the ping

command line tool to confirm this.

b. From the navigation pane, click

Connections

c. Ensure the SNMP community name is correctly set for the printer.

d. Open the printer details widget from the list view and click

e. Wait for a few minutes to see the updated printer status.

"My OMPE reports all discovered printers as offline "

a. Ensure printer network is accessible from the OMPE server.

b. Confirm that the OMPE server is not disconnected from network.

c. From the Notification widget, start the Health Poll.

d. Wait for a few minutes to see the updated printer status.

Device Management

Refresh

Printer Details

"Many parameters in printer details widget of Dell Printers are empty."

"Set operation on all parameters in printer details widget of Dell Printers is

failing."

OMPE uses SNMP and HTTP protocols to query printers and retrieve their current status and configuration. The SNMP interface retrieves printer status, while the HTTP interface queries on printer EWS to retrieve configuration and other general information of the printer. In order to retrieve parameters and set values, the printer expects correct access details which include SNMP community name, EWS user name and password. Follow the procedure below to configure these access credentials.

a. From the navigation pane, click

Connections.

b. Ensure the SNMP community name is correctly set for the printer.

c. Ensure the EWS user name and password is correctly set for the printer.

Device Management

Frequently Asked Questions | 95

d. Click

e. Open the printer details widget from the list view and click

f. Wait for a few minutes to see the updated printer status.

g. Now retry your Set operation.

"Consumable Tab on Printer Details shows Collecting Data"

OMPE uses current usage data to calculate the percentage toner remaining and pages remaining. It is likely that OMPE has not gathered enough usage data to calculate the forecast. This may take several days before it can calculate the forecast. If the problem persists contact Dell Support.

"My printers in the network do not show the same level of detailed

information like other Dell printers"

It may be likely that your model is not supported in current version of OMPE. In order to add enhanced support (Only read-only) for your model, you will have to develop custom template. For more information on how to develop and register custom templates, see Using custom templates section and Appendix

B: Template Components.

Test Connection

and ensure the test is successful.

Refresh

Firmware

"Firmware window is blank"

OMPE maintains and accesses firmware catalogue of all supported models from Dell Cloud Connect Server. In order for OMPE to access the firmware catalogue, administrators should configure OMPE so that it successfully connects to this external server. Follow the instructions below to configure this connectivity.

a. Check if you are able to access the following link on your browser:

https://s3-us-west-2.amazonaws.com/url-mapperdevtest/printers/dell/connectivity/InternetConnectivity.txt

b. Check if your enterprise network requires a HTTP proxy configuration.

Configure the HTTP proxy in the Settings window

c. In the Notification widget, click

d. Wait for a few minutes and check if the problem is resolved.

e. Contact your network administrator and ensure network firewalls do

not block traffic to Dell Cloud Connect Server.

"Firmware window does not show all the printer models in my network”

Firmware update in OMPE is only supported for Dell printer models.

"Firmware update to the printer fails even after multiple retries"

a. Check if EWS user name and password is correctly set on the printer.

Internet Connection

96 |

Policy

Alerts

b. Check if firmware download is enabled on the printer.

c. From the navigation pane, click

Connections.

d. Ensure EWS user name and password is correctly set for the printer.

e. Click on Test buttons on Connection settings and ensure the test is

successful.

"Policy enforcement does not work in my OMPE"

a. Check if EWS user name and password is correctly set on the printer.

b. Open Connection Settings from the navigation panel of OMPE.

c. Ensure EWS user name and password is correctly set for the printer.

d. Click

"How do I configure OMPE to send SNMP traps as alerts from OMPE?"

a. Add OMPE host IP address as trap destination for the printers that you

b. Create an alert of type SNMP Traps in OMPE.

"I created an alert and selected enable trouble ticket option, but trouble

tickets are not created for alert conditions."

a. Confirm that you have configured the trouble ticket system to generate

b. Ensure that OMPE alert template is updated to have the same email ID

Test Connection

want to send alerts from OMPE.

tickets using email.

configured in the trouble ticketing system.

and ensure the test is successful.

Device Management

NOTE:

Files\Dell Printers\OMPE\server\webapps\ROOT\conf\alert_templates.

Copy of installed alert templates can be located at: C:\Program

"I updated trouble ticket template but the changes are not reflected in OMPE alert screen or tickets does not contain all the fields that I had configured in the template."

a. If the OMPE screen does not display values from updated screens,

please refresh your browser by pressing Ctrl+F5.

b. Ensure that the alert type selected matches the trouble-ticket alert

template.

c. Ensure that the variable is used in the intended context.

d. It could be possible that parameter does not have a value.

"How do I configure alerts for SNMP traps in OMPE?"

Frequently Asked Questions | 97

a. Enable SNMP Traps on the printer.

b. Register OMPE server IP address or host name as SNMP trap receiver on

the printer.

c. Create an alert by selecting Alert Type as “SNMP Traps”.

"I am getting too many alerts from OMPE"

OMPE has inbuilt alert suppression mechanism to ensure that repeat alerts are not sent to users. For all unresolved errors it sends repeat alert every 6 hours and this interval is configured in the OMPE configuration database. To increase this suppression interval, kindly contact Dell Support.

"OMPE is not sending all alerts to me."

It is likely that OMPE alert is not configured to the correct printer group. The thresholds set may need to be reviewed. Kindly contact Dell support if you are still unable to get all email alerts.

Reports

"I am unable to open a generated report."

a. Ensure the latest version of Adobe Acrobat reader is available in the

machine where the OMPE is accessed from.

b. Ensure popup blocker is disabled for the OMPE site.

"Scheduled reports are not reaching my mail box."

a. Ensure that the SMTP settings are correctly configured in OMPE.

b. Follow the instructions provided under Alerts section of FAQ.

Warranty

"OMPE does not show warranty information for some of my printers"

OMPE shows warranty information for only registered Dell products. If you are able to view warranty for some but not all products in your network, contact Dell Support. If you are unable to view warranty information for any of the printers, then check your internet connectivity status from OMPE server. Contact your network administrator and ensure that the traffic to Dell warranty server is not blocked.

Templates

"OMPE shows Available under Update column of Template Window."

A template enables OMPE to retrieve and set values for printer parameters. Dell maintains a repository of the latest templates on Dell Cloud Connect server. OMPE running in your premise polls this server on a periodic basis and notifies

98 |

Dell OpenManage Essentials User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Key features

OMPE architecture

Product support

Online help

License management

Activating l icense online

Activating l icense offline

Getting Started

Installing OMPE

Setting up ADS

Setting up Single Sign-On

Starting OMPE

Uninstalling OMPE

Upgrading OMPE

OMPE user interface

Title bar

Navigation pane

Elements in the workspace window

Customizing Lists

Pagination

Keyword search

Printer group selection

Changing the column position

Sorting

Filtering a list

Filtering a list column

Discovery

Discovering printers

Selecting d iscovery criteria

Scheduling a discovery

Saving a d iscovery profile

Editing discovery profile

Deleting a d iscovery profile

Stopping a d iscovery

Dashboard

Status bar

Dashboard charts

Selection of charts

Viewing charts

Changing dashboard chart settings

Notification widget

Filtering the notification list

Printer List

Status bar

Viewing printer details

Printer operations

Blocking a printer

Unblocking a blocked printer

Deleting a printer

Exporting printer data

Updating firmware

Copying configuration

Generating printer status l ist report

Groups

Adding a group

Add ing a manual selection group

Add ing a rule based group

Editing a group

Ed iting a manual selection group

Ed iting a rule based group

Deleting a group

Maps

Adding a map

Adding printers to a map

Ed iting the select printers l ist

Add ing printers on the map

Viewing printer details

Deleting printers on a map

Clearing a map

Editing a map

Deleting a map

Firmware

Updating firmware from Dell Cloud Connect server

Updating firmware manually

Policy