Dell 0NWK08A01, NWK08 User Manual

SETUP GUIDE

Regulatory model: DCRM

SETUP GUIDE

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

__________________

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
trademarks of Dell Inc.;
countries;
of Microsoft Corporation in the United States and/or other countries;
Association;

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Microsoft, Windows

Bluetooth

June 2010 P/N NWK08 Rev. A01

Dell

, the

DELL

Intel

is a registered trademark and

, and the

is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

logo, YOURS IS HERE, Studio XPS, Solution Station, and

Windows

Core

start button logo are either trademarks or registered trademarks

is a trademark of Intel Corporation in the U.S. and other

Blu-ray Disc

is a trademark of the Blu‑ray Disc

DellConnect

are

Contents

Setting Up Your Studio XPS Desktop. . . . . .5

Before Setting Up Your Computer . . . . . . . . . 6

Connect the Keyboard and Mouse. . . . . . . . . 7

Connect the Display. . . . . . . . . . . . . . . . . . . . . 8

Connect the Network Cable (Optional) . . . . 10

Connect the Power Cable . . . . . . . . . . . . . . .11

Press the Power Button . . . . . . . . . . . . . . . . 12

Set Up Microsoft Windows. . . . . . . . . . . . . . 13

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . 14

Connect to the Internet (Optional) . . . . . . . . 15

Using Your Studio XPS Desktop . . . . . . . . .18

Front View Features. . . . . . . . . . . . . . . . . . . . 18

Top View Features . . . . . . . . . . . . . . . . . . . . . 20

Back View Features. . . . . . . . . . . . . . . . . . . . 22

Back Panel Connectors. . . . . . . . . . . . . . . . . 24

Software Features . . . . . . . . . . . . . . . . . . . . . 26

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Dell DataSafe Online Backup . . . . . . . . . . . .28

Solving Problems . . . . . . . . . . . . . . . . . . . . .29

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .29

Network Problems . . . . . . . . . . . . . . . . . . . . . 30

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 31

Memory Problems . . . . . . . . . . . . . . . . . . . . . 33

Lockups and Software Problems . . . . . . . . . 34

Using Support Tools. . . . . . . . . . . . . . . . . . .36

Dell Support Center . . . . . . . . . . . . . . . . . . . . 36

My Dell Downloads . . . . . . . . . . . . . . . . . . . . 37

System Messages . . . . . . . . . . . . . . . . . . . . . 37

Hardware Troubleshooter . . . . . . . . . . . . . . . 39

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 40

3

Contents

Restoring Your Operating System . . . . . . .44

System Restore . . . . . . . . . . . . . . . . . . . . . . . 45

Dell DataSafe Local Backup. . . . . . . . . . . . . 46

System Recovery Media . . . . . . . . . . . . . . . .48

Dell Factory Image Restore . . . . . . . . . . . . .49

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .51

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Online Services . . . . . . . . . . . . . . . . . . . . . . . 53

Automated Order‑Status Service. . . . . . . . . 54

Product Information. . . . . . . . . . . . . . . . . . . . 54

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 55

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .56

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 57

4

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Specifications . . . . . . . . . . . . . . . . . . . . . . .60

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Macrovision Product Notice. . . . . . . . . . . . . 65

Information for NOM, or Official Mexican

Standard (Only for Mexico). . . . . . . . . . . . . . 66

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Setting Up Your Studio XPS Desktop

This section provides information about
setting up your Studio XPS™ 9100 desktop.

WARNING: Before you begin any of the
procedures in this section, read the
safety information that shipped with
your computer. For additional safety
best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

NOTE: Your computer’s Service Tag is located

on a label under the FlexBay panel on the
front of your computer. Use the Service Tag
to identify your computer when you access
the Dell Support website or contact technical
support.

5

Setting Up Your Studio XPS Desktop

Before Setting Up Your Computer

When positioning your computer, ensure that you allow easy access to a power source, adequate
ventilation, and a level surface to place your computer.

Restricting airflow around your computer may cause it to overheat. To prevent overheating ensure
that you leave at least 10.2 cm (4 inches) at the back of the computer and a minimum of

5.1 cm (2 inches) on all other sides. You should never place your computer in an enclosed space,
such as a cabinet or drawer when it is powered on.

6

Setting Up Your Studio XPS Desktop

Connect the Keyboard and Mouse

Connect the USB keyboard and mouse to the USB connectors on the back panel of your computer.

7

Setting Up Your Studio XPS Desktop

Connect the Display

Your computer does not have an integrated video connector. You must use the connector available
on the video card in the expansion slot to connect to the display.

NOTE: If your video card does not have a VGA connector, use the DVI‑to‑VGA adapter and VGA
cable to connect to the display.

NOTE: HDMI or DVI cables may not ship with your computer. You can purchase the
HDMI‑to‑DVI adapter and additional HDMI or DVI cables at www.dell.com.

Use the appropriate cable based on the connectors available on your computer and display. See the
following table to identify the connectors on your computer and display.

NOTE: When connecting to a single display, connect the display to ONLY ONE of the connectors
on your computer.

8

Setting Up Your Studio XPS Desktop

Connection Type Computer Cable Display

VGA‑to‑VGA
(VGA cable)

DVI‑to‑VGA
(DVI‑to‑VGA adapter
+ VGA cable)

DVI‑to‑DVI
(DVI cable)

HDMI‑to‑HDMI
(HDMI cable)

HDMI‑to‑DVI
(HDMI‑to‑DVI
adapter + DVI cable)

9

Setting Up Your Studio XPS Desktop

Connect the Network Cable (Optional)

A network connection is not required to complete
your computer setup, but if you have an existing
network or Internet connection that uses a cable
connection (such as a broadband device or
Ethernet jack), you can connect it now.

NOTE: Use only an Ethernet cable to
connect to the network connector
(RJ45 connector). Connect the telephone
cable only to the modem connector
(RJ11 connector) and not to the network
connector (RJ45 connector).

To connect your computer to a network or a
broadband device, connect one end of the
network cable to the network port or the
broadband device. Connect the other end of
the network cable to the network connector
(RJ45 connector) on the back panel of your
computer. A click indicates that the network
cable has been securely attached.

10

Connect the Power Cable

Setting Up Your Studio XPS Desktop

11

Setting Up Your Studio XPS Desktop

Press the Power Button

12

Setting Up Your Studio XPS Desktop

Set Up Microsoft Windows

Your Dell computer is preconfigured with the Microsoft® Windows® operating system. To set
up Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screens will take you through several
procedures including accepting license agreements, setting preferences, and setting up an Internet
connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.

13

Setting Up Your Studio XPS Desktop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create

a system recovery media as soon as you
set up Microsoft Windows.

The system recovery media can be used to
restore your computer to the operating state it
was in when you purchased the computer, while
preserving data files (without the need of the

Operating System

recovery media if changes to the hardware,
software, drivers, or other system settings have
left the computer in an undesirable operating
state.

14

disc). You can use the system

You will require the following to create the
system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or •
DVD‑R/DVD+R/Blu‑ray Disc

NOTE: Dell DataSafe Local Backup does
not support rewritable discs.

To create a system recovery media:

Ensure that the computer is turned on.1.

Insert the disc or USB key in the computer.2.

Click 3. Start → Programs→ Dell DataSafe
Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on using the system
recovery media, see “System Recovery
Media” on page 48.

™

Setting Up Your Studio XPS Desktop

Connect to the Internet (Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP).

If an external USB modem or WLAN adapter is
not part of your original order, you can purchase
one at www.dell.com.

Setting Up a Wired Connection

If you are using a dial‑up connection, connect •
the telephone cable to the optional modem
and to the telephone wall jack before you set
up your Internet connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.

To complete setting up your wired Internet
connection, follow the instructions in “Setting Up
Your Internet Connection” on page 16.

15

Setting Up Your Studio XPS Desktop

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see the

documentation that shipped with your router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless router:

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 4.
complete the setup.

16

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

To set up your Internet connection:

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a new connection or network→ Connect to
the Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

Setting Up Your Studio XPS Desktop

17

Using Your Studio XPS Desktop

1

4

9

2

3

8

6

7

5

This section provides information about the features available on your Studio XPS™ 9100 desktop.

Front View Features

18

Using Your Studio XPS Desktop

1

Media Card Reader — Provides a fast

and convenient way to view and share
digital photos, music, and videos stored
on a media card.

2

Optical drive — Plays or records only

standard‑size (12 cm) CDs, DVDs, and
Blu‑ray Discs (optional).

3

Optional optical drive bay — Can

support an additional optical drive.

4

USB 3.0 connector (optional) —
Connects to USB 3.0‑compliant devices
such as external hard drives. Also
compatible with USB 2.0 devices.

5

FlexBay slot — Can support an optional

Media Card Reader or an additional hard
drive.

6

FlexBay panel — Covers the FlexBay

slots.

7 Service Tag and Express Service

Code — Used to identify your computer

when you access the Dell Support
website or call technical support.

8

Optical drive eject button — Press the

marked portion on the lower end of the
button to eject the disc tray.

9

USB 2.0 connector — Connects
to USB devices that are connected
occasionally such as memory keys,
digital cameras, and MP3 players.

19

Using Your Studio XPS Desktop

5

1

2

3

4

Top View Features

20

Using Your Studio XPS Desktop

1

USB 2.0 connectors (3) — Connect
to USB devices that are connected
occasionally such as memory keys, digital
cameras, and MP3 players.

2

Hard-drive activity light — Turns on
when the computer reads or writes data.
A blinking white light indicates hard‑drive
activity.

CAUTION: To avoid loss of data, never
turn off the computer while the hard­drive activity light is blinking.

3

Power button — Turns the computer on
or off when pressed. The light in the center of
this button indicates the power state.

NOTE: For information on power problems,
see “Power Problems” on page 31.

4

Headphone connector — Connects

to headphones.
NOTE: To connect to a powered speaker or

sound system, use the audio connectors
on the back of your computer.

5

Line-in or microphone connector —
Connects to a microphone for voice or to
an audio cable for audio input.

21

Using Your Studio XPS Desktop

1

2

3

4

5

Back View Features

22

Using Your Studio XPS Desktop

1

Power connector — Connects to

the power cable. Appearance of this
connector may vary.

2

Back panel connectors — Connect

USB, audio, and other devices into the
appropriate connectors.

3

Expansion card slots — Provide access

to connectors on any installed PCI and
PCI express cards.

4

Security cable slot — Attaches a

commercially available security cable to
your computer.

NOTE: Before you buy a security cable,
ensure that it fits into the security cable
slot on your computer.

5

Power supply light — Indicates power

availability on the power supply unit.

NOTE: The power supply light may not be
available on all computers.

23

Using Your Studio XPS Desktop

3

2

1

6

8

7

10

4

5

9

11

Back Panel Connectors

24

Using Your Studio XPS Desktop

1

S/PDIF connector — Connects to
amplifiers of TVs for digital audio through
optical digital cables. This format carries
an audio signal without going through an
analog audio conversion process.

2

eSATA connector — Connects to
external SATA storage devices.

3

USB 2.0 connectors (4) — Connect
to USB devices, such as a mouse, printer,
keyboard, external drive, or MP3 player.

Side L/R surround connector —

4

Connects to side L/R surround speakers.

5

Microphone connector — Connects
to a microphone for voice or audio input
into a sound or telephony program.

6

Front L/R line-out connector —
Connects to front L/R speakers.

7

Line-in connector — Connects to
recording or playback devices such as
a microphone, cassette player, CD player,
or VCR.

8

Center/subwoofer connector —
Connects to a center speaker or subwoofer.

Rear L/R surround connector —

9

Connects to rear L/R surround speakers.

10

11

Network connector and light —
Connects your computer to a network
or broadband device if you are using a
wired network. The two lights next to the
connector indicate status and activity for a
wired network connection.

IEEE 1394 connector — Connects to
high‑speed serial multimedia devices such
as digital video cameras.

25

Using Your Studio XPS Desktop

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide available on your
hard drive or at support.dell.com/manuals.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on your
computer.

After connecting to the Internet, you can access
websites, setup an e‑mail account, and upload
or download files.

26

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs, listen to
music and radio stations.

You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to a
disc, saved on portable products such as MP3
players and handheld entertainment devices, or
played and viewed directly on connected TVs,
projectors, and home theater equipment.

Using Your Studio XPS Desktop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right‑click the Dock, click 1. Add→ Category.
The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.
Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a
category.

Remove a Category or Icon

Right‑click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right‑click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize the 2.
Dock.

27

Using Your Studio XPS Desktop

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is
recommended for fast upload or download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password‑protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double‑click the Dell DataSafe Online 1.
icon on the taskbar.

Follow the instructions that appear on the 2.
screen.

28

Solving Problems

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 36 or “Contacting Dell” on page 57.

Beep Codes

Your computer might emit a series of beeps during
start‑up if there are errors or problems. This series
of beeps, called a beep code, identifies a problem.
Write down the beep code and contact Dell
(see “Contacting Dell” on page 57).

Beep Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

29

Solving Problems

Network Problems

Wireless Connections

If the network connection is lost — The

wireless router is offline or wireless has been
disabled on the computer.

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Re‑establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 16).

Wired Connections

If the network connection is lost —

Check the cable to ensure it is plugged in •
and not damaged.

Check the status of the link integrity light.•

30

The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:

Off — The computer is not detecting a •
physical connection to the network or is
connected to a 10‑Mbps network.

Solid green — A good connection exists •
between a 100‑Mbps network and the
computer.

Solid orange — A good connection exists •
between a 1000‑Mbps network and the
computer.

NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.

If the problem persists, contact your network
administrator.

Solving Problems

Power Problems

If the power light is off — The computer is in

hibernate mode, turned off, or is not receiving
power.

Press the power button to resume normal •
operation.

Reseat the power cable into both the •
power connector on the computer and the
electrical outlet.

If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

Ensure that the power supply light on the •
back of the computer is on. If the light is off
there may be a possible problem with the
power supply or the power cable.

If the problem persists,• contact Dell (see
“Contacting Dell” on page 57).

If the power light is solid white and the
computer is not responding — The display may

not be connected or powered on.

Ensure that the display is properly connected •
and then turn it off, then back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 57).

31

Solving Problems

If the power light is solid amber —

The computer is in sleep or standby state. •
Press a key on the keyboard, move the
connected mouse, or press the power button
to resume normal operation.

There may be a problem with either the •
system board or the power supply. For
assistance, contact Dell (see “Contacting
Dell” on page 57).

If the power light is blinking amber — There
may be a problem with the system board.

For assistance, contact Dell (see “Contacting
Dell” on page 57).

32

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension •
cables.

Too many devices connected to a power •
strip.

Multiple power strips connected to the same •
electrical outlet.

Solving Problems

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements. If
necessary, install additional memory
(see the Service Manual at
support.dell.com/manuals).

Reseat the memory module(s) into the •
connector(s) (see the Service Manual at
support.dell.com/manuals).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 57).

If you experience other memory problems —

Ensure that you are following the memory •
installation guidelines (see the

Manual

at support.dell.com/manuals).

Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
computer, see “Specifications” on page 60.

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 40).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 57).

Service

33

Solving Problems

Lockups and Software Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the
computer and to the electrical outlet.

If a program stops responding — End the
program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Select the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes installation
instructions in its documentation or on CD.

34

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press and hold the power button for at least
8 to 10 seconds until the computer turns off.
Then restart your computer.

If a program is designed for an earlier
Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft® Windows®
operating system environments.

Solving Problems

Click 1. Start → Control Panel→
Programs→ Run programs made for
previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

35

Using Support Tools

Dell Support Center

The Dell Support Center helps you find
the service, support, and system‑specific
information you need.

To launch the application, click the icon in
the taskbar.

The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

36

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How‑To Help with
Solution Station™, and Online
Scan with PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)

For more information about Dell Support Center
and available support tools, click the Services
tab on support.dell.com.

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre‑installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall or create backup media of the 3.
software for future use.

System Messages

If your computer has an issue or error, it may
display a system message that will help you
identify the cause and action needed to resolve
the issue.

NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the
on your hard drive or at support.dell.com
or see “Contacting Dell” on page 57 for
assistance.

Dell Technology Guide

37

Using Support Tools

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for
the same error. Contact Dell for assistance (see
“Contacting Dell” on page 57).

CMOS checksum error — Possible system
board failure or coin‑cell battery low.
Battery needs replacement. See the Service
Manual at support.dell.com/manuals or contact
Dell for assistance (see “Contacting Dell” on
page 57).

CPU fan failure — CPU fan has failed. CPU
fan needs replacement. See the Service Manual
at support.dell.com/manuals.

System fan failure — System fan has failed.
System fan needs replacement. See the Service
Manual at support.dell.com/manuals.

38

Hard-disk drive failure — Possible hard‑disk
drive failure during HDD POST. Contact Dell for
assistance (see “Contacting Dell” on page 57).

Hard-disk drive read failure — Possible
hard‑disk drive failure during HDD boot test.
Contact Dell for assistance (see “Contacting
Dell” on page 57).

Keyboard failure — Replace keyboard or check
the cable for loose connection.

No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

Enter system setup and ensure that the •
boot sequence information is correct.
See the

Service Manual

support.dell.com/manuals.

at

Using Support Tools

No timer tick interrupt — A chip on the system
board might be malfunctioning or there might be
a system board failure. See the
at support.dell.com/manuals or contact Dell for
assistance (see “Contacting Dell” on page 57).

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.

NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter
has exceeded its normal operating range.
Dell recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard

drive failure. Contact Dell for assistance (see
“Contacting Dell” on page 57).

Service Manual

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

39

Using Support Tools

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 34 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

It is recommended that you print these
procedures before you begin.

NOTE: Dell Diagnostics works only on
Dell computers.

NOTE: The
not ship with your computer.

Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.

Start the Dell Diagnostics from your hard drive
or from the

40

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 57).

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre‑Boot System
Assessment (PSA) on your computer.

™

logo appears, press <F12>

Using Support Tools

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.

NOTE: If you see a message stating that no
diagnostic utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

If PSA is invoked:

The PSA will start running the tests.a.

If the PSA completes successfully, the b.
following message is displayed: “No

problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”

Drivers

If you are experiencing memory issues c.
press <y>, otherwise press <n>. The
following message is displayed:

“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”

Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics from
the diagnostics utility partition on your hard
drive and go to the Choose An Option window.

Select the test you want to run.4.

If you encounter a problem during a test, 5.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 57).

41

Using Support Tools

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests complete, close the test 6.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and restart the 7.
computer, click Exit.

42

Starting Dell Diagnostics From the
Drivers and Utilities Disc

NOTE: The

not ship with your computer.

Insert the1.

Shut down and restart the computer. 2.
When the DELL logo appears, press <F12>
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start‑up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Using Support Tools

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.

Select the test you want to run.7.

If you encounter a problem during a test, 8.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 57).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests complete, close the test 9.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and to restart the 10.
computer, click Exit.

Remove the11.

Drivers and Utilities

disc.

43

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

CAUTION: Using Dell Factory Image Restore or the
all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the factory image on a newly installed hard
drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

disc to reinstall only the operating system on your computer

Operating System

disc permanently deletes

44

NOTE: The

Operating System

disc may not ship with your computer.

Restoring Your Operating System

System Restore

The Microsoft® Windows® operating systems
provide a System Restore option which allows
you to restore your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

Starting System Restore

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

Click 3. Next and follow the instructions on the
screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files, and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last restoration and click Next.

Follow the instructions on the remaining 4.
screens.

45

Restoring Your Operating System

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 49) to restore your
operating system.

46

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore the factory image while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, etc.) connected to the computer and
remove any newly added internal hardware.

NOTE: Do not disconnect the display,
keyboard, mouse, or the power cable.

Turn on your computer.3.

Restoring Your Operating System

When the DELL4.

™

logo appears, press <F8>

several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System
Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process may take an
hour or more depending on the size of the
data to be restored.

NOTE: For more information, see the
knowledge base article 353560 at

support.dell.com.

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based on •
file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double‑click the Dell DataSafe Local Backup 1.
icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3.
complete the upgrade.

47

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.

You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
preserving the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of recovery options that are installed on
your computer.

Hard drive failure that prevents data from •
being recovered.

48

To restore the factory image of your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select the appropriate boot device from the 3.
list and press <Enter>.

Follow the instructions on the screen to 4.
complete the recovery process.

™

logo appears, press <F12>

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 46) to restore your
operating system.

Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Factory Image Restore.

49

Restoring Your Operating System

Performing Dell Factory Image Restore

Turn on the computer. 1.

When the DELL logo appears, press <F8> 2.
several times to access the Advanced Boot

Options Window.

NOTE: If you wait too long and the operating

system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.

Select 3. Repair Your Computer.
The System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as a 5.
local user. To access the command prompt,
type administrator in the User name
field, then click OK.

50

Click 6. Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen

appears.

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next. The Confirm Data Deletion
screen appears.

NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.

Click the check box to confirm that you want 8.
to continue reformatting the hard drive and
restoring the system software to the factory
condition, then click Next.

The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory‑installed applications have been
restored to factory condition.

Click 9. Finish to restart the computer.

Getting Help

If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 29 for
information and procedures that pertain to
the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 40 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 56.

Use Dell’s extensive suite of online 4.
services available at support.dell.com for
help with installation and troubleshooting
procedures. See “Online Services” on
page 53 for a more extensive list of Dell
Support online.

If the preceding steps have not resolved the 5.
problem, see “Contacting Dell” on page 57.

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double‑click the Express Service Code icon, and
follow the directions.

NOTE: Some of the following services
are not always available in all locations
outside the continental U.S. Call your local
Dell representative for information on
availability.

51

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff uses computer‑based diagnostics
to provide fast, accurate answers.

To contact Dell’s support service, see
“Before You Call” on page 56 and then see the
contact information for your region or go to
support.dell.com.

52

DellConnect

DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem, and repair it
all under your supervision. For more information,
go to support.dell.com/dellconnect.

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e‑mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

Dell Support e-mail addresses

[email protected]•

[email protected]•

[email protected]• (Latin America and

Caribbean countries only)

[email protected]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail
addresses

[email protected]• (Asian/Pacific

countries only)

[email protected]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e‑mail address as your password.

53

Getting Help

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order‑status service. A recording prompts you for
the information needed to locate and report on
your order. For the telephone number to call your
region, see “Contacting Dell” on page 57.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see “Contacting Dell” on page 57.

54

Product Information

If you need information about additional
products available from Dell, or if you would
like to place an order, visit www.dell.com. For
the telephone number to call for your region or
to speak to a sales specialist, see “Contacting
Dell” on page 57.

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, make sure to back up any data on
the hard drive and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and media cards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included
with your return.

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call your region,
see “Contacting Dell” on page 57.

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 56), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 40).

Include any accessories that belong with the 4.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

55

Getting Help

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s
automated‑support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag.

Remember to fill out the following Diagnostic
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

56

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag and Express Service Code •
(located on the label under the FlexBay
panel):

Return Material Authorization Number •
(if provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes/No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

Contacting Dell

For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. www.dell.com/contactdell.

Select your country or region. 2.

Select the appropriate service or support link 3.
based on your need.

Choose the method of contacting Dell that is 4.
convenient for you.

57

Finding More Information and Resources

If you need to: See:

reinstall your operating system “System Recovery Media” on page 48

find your system model number the back of your computer

run a diagnostic program for your computer “Dell Diagnostics” on page 40

reinstall desktop system software “My Dell Downloads” on page 37

for more information about the Microsoft®
Windows® operating system and features

support.dell.com

upgrade your computer with new or additional
components, like a new hard drive

reinstall or replace a worn or defective part

58

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

If you need to: See:

find safety best practices information for your
computer, review Warranty information, Terms
and Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find your Service Tag/Express Service Code —
You must use the Service Tag to identify your
computer on support.dell.com or to contact
technical support

find drivers and downloads; readme files

access technical support and product help

check on your order status for new purchases

find solutions and answers to common
questions

locate information for last‑minute updates
about technical changes to your computer or
advanced technical‑reference material for
technicians or experienced users

the safety information that is shipped with your
computer, before working inside your computer.
For additional safety best practices information,
see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

the label under the FlexBay panel

the Dell Support Center. To launch the Dell
Support Center, click the icon in the
taskbar.

support.dell.com

Finding More Information and Resources

59

Specifications

This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start → Help and Support and select the option to view information about
your computer.

Computer Model

Studio XPS™ 9100

Computer Information

Processor type Intel® Core™ i7

System chipset Intel X58

RAID support RAID 0 (striping)

RAID 1 (mirroring)

BIOS chip (NVRAM) 4 MB

60

Drives

Externally
accessible

Internally
accessible

two 5.25‑inch bays for
SATA DVD+/‑RW Super
Multi Drive, Blu‑ray Disc™
combo, or Blu‑ray Disc RW
optical drive

two 3.5‑inch FlexBays

three 3.5‑inch bays for
SATA hard drives

Specications

Memory

Connectors six internally‑accessible

DIMM sockets

Capacities 1 GB, 2 GB, and 4 GB

Memory type 1333‑MHz DDR3 DIMM;

non‑ECC memory only

Minimum 3 GB

Maximum 24 GB

NOTE: For instructions on upgrading
memory, see the Service Manual at

support.dell.com/manuals.

External Connectors

Network
adapter

eS ATA one back‑panel connector

IEEE 1394 one back‑panel 6‑pin serial

USB three top‑panel, one front‑panel

Audio top panel — one headphone

S/PDIF one S/PDIF (optical)connector

one RJ45 connector

connector

and four back‑panel USB

2.0‑compliant connectors

one front‑panel USB

3.0‑compliant connector
(optional)

and one microphone connector

back panel — six connectors
for 7.1 channel support

61

Specications

Communication

Wireless
(optional)

Modem
(optional)

Wi‑Fi/Bluetooth® wireless
technology

PCI modem

Video

Discrete PCI Express x16 card

up to 300 W

Audio

Type integrated 7.1 channel,

High Definition audio with
S/PDIF support

62

Expansion Slots

PCI one 124‑pin connector

PCI Express x1 three 36‑pin connectors

PCI Express x8 one 98‑pin connector

PCI Express x16 one 164‑pin connector

Specications

Memory Card Reader

Cards
supported

CompactFlash (CF) card

SmartMedia (SM) card

xD‑Picture (xD) card

Memory Stick (MS) card

Memory Stick Duo card

Memory Stick PRO Duo card

Memory Stick PRO (MSPRO)
card

Memory Stick PRO HG (MSPRO
HG) card

Secure Digital (SD) card

Secure Digital High Capacity
(SDHC) 2.0 card

MultiMedia Card (MMC)

MicroDrive (MD)

Power

Wattage 525 W

Voltage 100‑240 VAC

Coin‑cell battery CR2032 lithium

Physical

Height 493 mm

(19.40 inches)

Width 198 mm

(7.79 inches)

Depth 528 mm

(20.78 inches)

Weight (starting at) 20.01 kg (44.11 lb)

63

Specications

Computer Environment

Temperature ranges:

Operating 10°C to 35°C (50°F to 95°F)

Storage –40°C to 65°C (–40°F to 149°F)

Relative
humidity
(maximum):

Maximum vibration (using a random‑vibration
spectrum that simulates user environment):

Operating 0.25 GRMS

Non‑
Operating

64

20% to 80% (non‑condensing)

2.20 GRMS

Computer Environment

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2‑ms half‑sine pulse; for non‑
operating — measured with the hard drive
in head‑parked position and a 2‑ms half‑sine
pulse):

Operating 40 G for 2 ms with a change in

velocity of 20 in/s (51 cm/s)

Non‑
Operating

Altitude (maximum):

Operating –15.2 to 3048 m

Storage –15.2 to 10,668 m

Airborne
contaminant
level

50 G for 26 ms with a change in
velocity of 320 in/s (813 cm/s)

(–50 to 10,000 ft)

(–50 to 35,000 ft)

G2 or lower as defined by
ISA‑S71.04‑1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

65

Appendix

Information for NOM, or Official Mexican Standard (Only for Mexico)

The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 ‑ 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory Model Number Voltage Frequency Electricity Consumption

DCRM 100‑240 VAC 50‑60 Hz 10 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

66

Index

C

calling Dell 57

CDs, playing and creating 26

chipset 60

computer capabilities 26

connect(ing)

optional network cable 10

Contacting Dell online 57

customer service 52

D

DataSafe Local Backup 46

DellConnect 52

Dell DataSafe Online Backup 28

Dell Diagnostics 40

Dell Dock 27

Dell Factory Image Restore 49

Diagnostic Checklist 56

drivers and downloads 59

DVDs, playing and creating 26

E

email addresses

for technical support 53

Express Service Code 59

F

front‑view connectors 18

FTP login, anonymous 53

H

hard drive

type 60

67

Index

hard drive activity light 21

hardware problems

diagnosing 39

Hardware Troubleshooter 39

headphone

top connector 21

I

Internet connection 15

ISP

Internet Service Provider 15

M

memory problems

solving 33

memory support 61

68

N

network connection

fixing 30

network connector

location 25

O

order status 54

P

power button 21

power problems, solving 31

problems, solving 29

products

information and purchasing 54

R

restoring factory image 49

Index

S

Service Tag 5, 59

shipping products

for return or repair 55

software features 26

software problems 34

solving problems 29

support e‑mail addresses 53

support sites

worldwide 53

System Messages 37

System Restore 45

T

technical support 52

temperature

operating and storage ranges 64

U

USB 2.0

back connectors 25

front connector 19

top connectors 21

W

warranty returns 55

Windows

Program Compatibility Wizard 34

Windows, reinstalling 44

wireless network connection 30

69

0NWK08A01

Printed in the U.S.A.

www.dell.com | support.dell.comwww.dell.com | support.dell.com