Dell NSAE6500 User Manual

Dell SonicWALL E-Class NSA Appliances

NETWORK SECURITY

NSA E6500

Getting Started Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your system.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Trademarks: Dell™, the DELL logo, SonicWALL™, SonicWALL GMS™, Reassembly-Free Deep Packet Inspection™, Dynamic Security for the Global Network™, SonicWALL Dynamic Support 24x7™, SonicWALL Comprehensive Gateway Security Suite™, SonicWALL McAfee Client/Server Anti-Virus Suite™, and all other SonicWALL product and service names and slogans are trademarks of Dell, Inc.

Microsoft Windows, Internet Explorer, and Active Directory are trademarks or registered trademarks of Microsoft Corporation.

Other product and company names mentioned herein may be trademarks and/or registered trademarks of their respective companies and are the sole property of their respective manufacturers.

2013 – 03 P/N 232-001051-54 Rev. A

In this Guide

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PML

Front

Back

1U rack-mountable 17 x 16.75 x 1.75 in

43.18 x 42.54 x 4.44 cm

17.30 lbs/7.9 kg

E5500

Network Security Appliance

Form Factor Dimensions

Weight

WEEE Weight

This Getting Started Guide provides instructions for basic installation and configuration of the Dell SonicWALL Network Security Appliance (NSA) E6500 running SonicOS. After you complete this guide, computers on your Local Area Network (LAN) will have secure Internet access.

Dell SonicWALL NSA E6500

Note: Always observe proper safety and regulatory guidelines when removing administrator-serviceable parts from the Dell

SonicWALL NSA E6500. Proper guidelines can be found in the Product Safety and Regulatory Information, on page 68.

3 | In this Guide

Chapter 1 Sections Include

Pre-Configuration Tasks - page 6 • Check Package Contents - page 7

• Obtain Configuration Information - page 8

• The Front Panel - page 10

• The Back Panel - page 11

• Front Bezel Control Features - page 12

• Front Bezel Configuration Example - page 16

Chapter 2 Sections Include

Registering the Appliance - page 18 • Before You Register - page 19

• Creating a MySonicWALL Account - page 20

• Registering and Licensing the Appliance on MySonicWALL - page 20

Chapter 3 Sections Include

Deployment Scenarios - page 24 • Selecting a Deployment Scenario - page 25

• Initial Setup - page 29

• Configuring a Stateful HA Pair - page 37

• Configuring L2 Bridge Mode - page 42

Chapter 4 Sections Include

Additional Deployment Configuration - page 46 • An Introduction to Zones and Interfaces - page 47

• Creating a NAT Policy - page 48

• Enabling Security Services in SonicOS - page 51

• Applying Security Services to Zones - page 52

• Troubleshooting Diagnostic Tools - page 52

• Deployment Configuration Reference Checklist - page 55

Chapter 5 Sections Include

Support and Training Options - page 56 • Customer Support - page 57

• Knowledge Portal - page 57

• User Forums - page 58

• Training - page 59

• Related Documentation - page 60

• Dynamic Tooltips - page 61

• Dell SonicWALL Live Product Demos - page 61

Chapter 6 Sections Include

Rack Mounting Instructions - page 62 • Rack Mounting Instructions - page 63

Chapter 7 Sections Include

Product Safety and Regulatory Information -

page 68

• Safety and Regulatory Information - page 69

• Warranty Information - page 73

• Copyright Notice - page 73

5 | In this Guide

Pre-Configuration Tasks

In this Section:

This section provides pre-configuration information. Review this section before setting up your Dell SonicWALL NSA E6500.

• Check Package Contents - page 7

• Obtain Configuration Information - page 8

• The Front Panel - page 10

• The Back Panel - page 11

• Front Bezel Control Features - page 12

• Front Bezel Configuration Example - page 16

Check Package Contents

Getting Started Guide

Dell SonicWALL E-Class NSA Appliances

NETWORK SECURITY

NSA E6500

E6500

Network Security Appliance

Before setting up your Dell SonicWALL NSA E6500, verify that your package contains the following parts:

1. Dell SonicWALL NSA E6500

2. DB9 -> RJ45 (CLI) Cable

3. Ethernet Cable

4. Standard Power Cord*

5. Rack Kit

6. Getting Started Guide

*The included power cord(s) are approved for use only in specific countries or regions. Before using a power cord, verify that it is rated and approved for use in your location. The power cords are for AC mains installation only.

Missing Items? If any items are missing from your package, contact Dell SonicWALL Support: Web: http://www.sonicwall.com/us/Support.html Email: customer_service@sonicwall.com

7 | Check Package Contents

Obtain Configuration Information

Please record and keep for future reference the following setup information:

Registration Information

Serial Number:

Authentication

Code:

Record the serial number found on the bottom panel of your SonicWALL appliance.

Record the authentication code found on the bottom panel of your SonicWALL appliance.

Networking Information

LAN IP Address:

. . .

Subnet Mask:

. . .

Ethernet WAN IP

Address:

. . .

Select a static IP address for your SonicWALL appliance that is within the range of your local subnet. If you are unsure, you can use the default IP address (192.168.168.168).

Record the subnet mask for the local subnet where you are installing your SonicWALL appliance.

Select a static IP address for your Ethernet WAN. This setting only applies

if you are already using an ISP that assigns a static IP address.

Administrator Information

Admin Name:

Admin Password:

Select an administrator account name. (default is admin)

Select an administrator password. (default is password)

Obtain Configuration Information | 8

Obtain Internet Service Provider (ISP) Information

Record the following information about your current Internet service:

If You connect

using

DHCP

No information is usually required: Some providers may require a Host name:

IP Address: . . .

Subnet Mask: . . .

Default Gateway: . . .

Please record

Static IP

Primary DNS: . . .

DNS 2 (optional): . . .

DNS 3 (optional): . . .

Note: If you are not using one of the network configurations

above, refer to the SonicOS Administrator’s Guide:

http://www.sonicwall.com/us/support.html

9 | Obtain Configuration Information

The Front Panel

E6500

Network Security Appliance

A C

Icon Feature Description

LCD Screen Displays the front panel bezel interface which can be used to display status information, make

Control Buttons Used to navigate the front panel bezel interface.

Console Port Used to access the SonicOS Command Line Interface (CLI) via the DB9 -> RJ45 cable.

USB Ports (2) Future extension.

Reset Button Press and hold the button for a few seconds to manually reset the appliance.

LED (from left to right) Power LED: Indicates the Dell SonicWALL NSA E6500 is powered on.

HA Port High Availability port.

X0-X7 (Copper) Gigabit Ethernet ports.

Bypass Status LED Future extension. Please check Release Notes for future availability.

certain configuration changes, restart the appliance or boot the appliance in SafeMode.

Test LED: Flickering: Indicates the appliance is initializing. Steady blinking: Indicates the appliance is in SafeMode. Solid: Indicates that the appliance is in test mode.

Alarm LED: Indicates an alarm condition. HD LED: Future extension.

The Back Panel

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Icon Feature Description

Expansion Bay Future extension.

Fans (2) The Dell SonicWALL NSA E6500 includes two fans for system temperature control.

Power Supply The Dell SonicWALL NSA E6500 power supply.

Warning: Potential Hazard from Fan

This manual contains specific warning and caution statements where they apply. Please read the Safety Instructions before use! See the Product Safety and Regulatory Information, on page 68.

11 | The Back Panel

Front Bezel Control Features

Network Security Appliance

The Dell SonicWALL Network Security Appliance E-Class is equipped with a front panel bezel interface that allows an administrator to customize certain aspects of the appliance or simply monitor its status without having to log into it through a separate terminal.

Icon Feature Description

LCD Screen

Control Buttons

Displays the front panel bezel interface which can be used to display status information, perform basic configurations, restart the appliance or boot the appliance in SafeMode.

Up, Down, Left and Right buttons, used to navigate the LCD menu system.

Note: Using the front bezel for configuration purposes prior to

completing initial setup will bypass the Setup Wizard’s automatic launch at startup.

LCD Control Buttons

The LCD interface is controlled by a D-pad, consisting of four buttons: Up, Down, Left, Right. The table below describes the functions of the buttons:

Icon Button Navigation Features

Up/Down Selects options and navigates up and

down lists.

Left Cancels changes and returns to the

previous menu.

Right Confirms choices and enters menus.

Also sets the appliance to screen-saver mode when used from the main menu.

Front Bezel Control Features | 12

Main Menu

Status

Upon booting the LCD display will initially show the Main Menu. The menu is made up of four options:

Contains basic status values including system resources, connections and port configuration values.

Allows configuration of basic system values including X0 (LAN) and X1 (WAN) port configuration. Requires system pin for access, default: 76642.

Provides the ability to restart the appliance. Requires system pin for access.

Provides the ability to restart and boot the appliance into SafeMode. Requires system pin for access.

Use the Up and Down button to select the menu you wish to enter and click the Right button to enter it.

The Status menu allows you to view specific aspects of the appliance. Once selected, the LCD displays the Status List. This list is navigated using the Up and Down buttons. Status options available include:

• Appliance serial number

• Firmware / ROM versions

• Appliance name

• Date and Time

•Uptime

• CPU statistical readings

• Current number of connections

• Interface (X0, X1) network settings

• Interface (X0, X1) data transfer statistics

The X1 DNS1-3 entries will only be displayed if they have been set from the Configure menu. If their value is still 0.0.0.0 (default value), they will not appear in the Status List.

13 | Front Bezel Control Features

Configure

The Configure Menu allows you to configure specific aspects of the appliance. Once selected, the LCD will display a PIN request.

Note: The Default PIN is 76642. This number spells SONIC

on a phone keypad. The PIN number can be changed from the System > Administration page.

All numbers are inputted using the 4 buttons. Select the individual digit field using the Left and Right button and select the desired number using the Up and Down Button. Digits increase incrementally from 0 to 9. Press the Right button to confirm your PIN and enter the Configuration Menu.

The appliance allows the user to navigate in and out of the Configuration Menu without having to re-enter the PIN. However, once the appliance enters Screen-Saver Mode, whether from the 6 second time out or from pressing the Left button from the Main Menu, the PIN number must be re-entered again to access the Configuration Menu.

After entering a new value for a setting in the configuration menu, you are asked if you want to commit changes. Using the 4-way D-pad, press the Right button for yes or the Left button for no.

If you choose yes, the screen notifies you that the settings are updated.

Front Bezel Control Features | 14

Configuration Options

Restart

This option allows you to configure network port settings for the appliance. Once selected, the LCD displays a list of configurable options. Status options available include:

• X0 IP and subnet

• X1 Mode

• X1 IP and subnet

• X1 Gateway

• X1 DNS settings (3 available)

• Restore defaults

The X1 Mode can be set to Static (default option) or to DHCP. If DHCP is selected, manual configuration options are not shown for X1 IP, subnet, gateway and DNS.

The Restore Defaults option will reset the appliance to default factory settings. If selected it will prompt for confirmation twice before restoring defaults.

If an option is selected but not modified, the appliance will display a message stating that no changes were made and will return the user to the edit value screen. If a change was made, it will prompt the user for confirmation before effecting the change.

This option allows you to safely restart without resorting to power cycling the appliance. Once selected, the LCD will display a confirmation prompt. Select Y for yes and press the

Right button to confirm. The appliance will reboot.

SafeMode

This option will set the appliance to SafeMode. Once selected, the LCD will display a confirmation prompt. Select Y for yes and press the Right button to confirm. The appliance will change to SafeMode. Once SafeMode is enabled, the NSA E6500 must be controlled from the Web management interface.

Screen-Saver

If no button is pressed for over 60 seconds, or if the Left button is pressed from the Main Menu, the appliance will enter ScreenSaver mode. In this mode, the Status List will cycle, displaying every entry for a few seconds.

If the Up or Down button is pressed while in Screen-Saver mode, the appliance will display the adjacent status entry.

To exit Screen-Saver mode, press the Right button.

15 | Front Bezel Control Features

Front Bezel Configuration Example

10. Press Right.

LAN IP Configuration

The Dell SonicWALL NSA E6500 is assigned the default LAN IP of 192.168.168.168. Complete the following steps to change it to 192.168.168.10.

1. Press Right to exit screen-saver mode if not at the root menu.

2. Press Down to select the Configuration entry.

3. Press Right to enter Configuration Mode.

4. Input PIN (76642 by default; SONIC on a phone keypad.)

5. Press Up or Down until the cursor displays 7, press Right.

6. Press Up or Down until the cursor displays 6, press Right.

7. Press Up or Down until the cursor displays 6, press Right.

8. Press Up or Down until the cursor displays 4, press Right.

9. Press Up or Down until the cursor displays 2, press Right.

11. Press Down until X1 IP is selected (four times).

12. Press Right to configure X1 IP.

13. Edit X1 IP, press Right ten times to select the tenth digit.

14. Press UP or Down until the cursor displays 0.

15. Press Right once to select the next digit.

16. Press UP or Down until the cursor displays 1.

17. Press Right once to select the next digit.

18. Press Up or Down until the cursor displays 0.

19. Press Right to finish editing the X1 IP.

20. Press Right again to confirm changes.

Front Bezel Configuration Example | 16

17 | Front Bezel Configuration Example

Registering Your Appliance

In this Section:

This section provides instructions for registering your Dell SonicWALL NSA E6500.

• Before You Register - page 19

• Creating a MySonicWALL Account - page 20

• Registering and Licensing Your Appliance on MySonicWALL - page 20

Note: Registration is an important part of the setup process and is necessary in order to receive the benefits of Dell SonicWALL security

services, firmware updates, and technical support.

Before You Register

You need a MySonicWALL account to register the Dell SonicWALL NSA E6500. You can create a new MySonicWALL account on www.mysonicwall.com or directly from the Dell SonicWALL management interface. This section describes how to create an account by using the Web site.

You can use MySonicWALL to register your Dell SonicWALL appliance and activate or purchase licenses for Security Services, Analyzer Reporting and other services, support, or software before you even connect your device. This allows you to prepare for your deployment before making any changes to your existing network.

For a High Availability configuration, you must use MySonicWALL to associate a secondary unit that can share the Security Services licenses with your primary appliance.

Note: Your NSA E6500 does not need to be powered on

during account creation or during the MySonicWALL registration and licensing process.

Note: After registering a new Dell SonicWALL appliance on

MySonicWALL, you must also register the appliance from the SonicOS management interface. This allows the unit to synchronize with the License Server and to share licenses with the associated appliance, if any. See Accessing the Management Interface, on page 30.

19 | Before You Register

Creating a MySonicWALL Account

To create a MySonicWALL account, perform the following steps:

1. In your browser, navigate to www.mysonicwall.com.

2. In the login screen, click the Register Now link If you are not a registered user.

3. Complete the Registration form and then click Register.

4. Verify that the information is correct and then click Submit.

5. In the screen confirming that your account was created, click Continue.

Registering and Licensing Your Appliance on MySonicWALL

This section contains the following subsections:

• Product Registration - page 20

• Licensing Security Services and Software - page 21

• Registering a Second Appliance as a Backup - page 22

• Registration Next Steps - page 23

Product Registration

You must register your Dell SonicWALL security appliance on MySonicWALL to enable full functionality.

1. Login to your MySonicWALL account. If you do not have an account, you can create one at www.mysonicwall.com.

See Creating a MySonicWALL Account, on page 20.

2. On the main page, in the Register A Product field, type the appliance serial number and then click Next.

3. On the My Products page, under Add New Product, type the friendly name for the appliance, select the Product Group if any, type the authentication code into the appropriate text boxes, and then click Register.

4. On the Product Survey page, fill in the requested information and then click Continue.

Creating a MySonicWALL Account | 20

Licensing Security Services and Software

The Service Management - Associated Products page in MySonicWALL lists security services, support options, and software such as Analyzer that you can purchase or try with a free trial. For details, click the Info button. Your current licenses are indicated in the Status column with either a license key or an expiration date. You can purchase additional services now or at a later time.

The following products and services are available for the Dell SonicWALL NSA E6500:

• Service Bundles:

• Client/Server Anti-Virus Suite

• Comprehensive Gateway Security Suite

• Gateway Services:

• Gateway AV, Anti-Spyware, Intrusion Prevention Service, Application Firewall

• Content Filtering: Premium Edition

• Stateful High Availability (HA) Upgrade

• Desktop and Server Software:

• Enforced Client Anti-Virus and Anti-Spyware

• Global VPN Client

• Global VPN Client Enterprise

• VPN Policy Upgrade (for site-to-site VPN)

• Global Management System

• Analyzer

• Support Services:

• Dynamic Support 24x7

• Software and Firmware Updates

• Consulting Services:

• Implementation Service

• GMS Preventive Maintenance Service

To manage your licenses, perform the following tasks:

1. In the MySonicWALL Service Management - Associated Products page, check the Applicable Services table for services that your appliance is already licensed for. Your initial purchase may have included security services or other software bundled with the appliance. These licenses are enabled on MySonicWALL when the appliance is delivered to you.

2. If you purchased a service subscription or upgrade from a sales representative separately, you will have an Activation Key for the product. This key is emailed to you after online purchases, or is on the front of the certificate that was included with your purchase. Locate the product on the Services Management page and click Enter Key in that row.

3. In the Activate Service page, type or paste your key into the Activation Key field and then click Submit. Depending on the product, you will see an Expire date or a license key string in the Status column when you return to the Service Management page.

21 | Registering and Licensing Your Appliance on MySonicWALL

4. To license a product of service, do one of the following:

• To try a Free Trial of a service, click Try in the Service Management page. A 30-day free trial is immediately activated. The Status page displays relevant information including the activation status, expiration date, number of licenses, and links to installation instructions or other documentation. The Service Management page is also updated to show the status of the free trial.

• To purchase a product or service, click Buy Now.

5. In the Buy Service page, type the number of licenses you want in the Quantity column for either the 1 year, 2 year, or 3 year license row and then click Add to Cart.

6. In the Checkout page, follow the instructions to complete your purchase.

Registering a Second Appliance as a Backup

To ensure that your network stays protected if your Dell SonicWALL NSA E6500 has an unexpected failure, you can associate a second appliance with the first in a high availability (HA) pair. You can associate the two appliances as part of the registration process on MySonicWALL. The second appliance will automatically share the Security Services licenses of the primary appliance.

Note: In order so setup an HA pair, you must use two NSA

appliances of the same model.

The MySonicWALL server will generate a license key for the product. The key is added to the license keyset. You can use the license keyset to manually apply all active licenses to your appliance.

To register a second appliance and associate it with the primary, perform the following steps:

1. Login to your MySonicWALL account.

2. On the main page, in the Register A Product field, type the appliance serial number and then click Next.

4. On the Product Survey page, fill in the requested information and then click Continue. The Create Association Page is displayed.

Registering and Licensing Your Appliance on MySonicWALL | 22

5. On the Create Association Page, click the radio button to select the primary unit for this association, and then click Continue. The screen only displays units that are not already associated with other appliances.

6. On the Service Management - Associated Products page, scroll down to the Associated Products section to verify that your product registered successfully. You should see the HA Primary unit listed in the Parent Product section, as well as a Status value of 0 in the Associated Products / Child Product Type section.

7. Although the Stateful High Availability Upgrade and all the Security Services licenses can be shared with the HA Primary unit, you must purchase a separate Analyzer license for the secondary unit. This will ensure that you do not miss any reporting data in the event of a failover. You must also purchase a separate support license for the secondary unit. Under DESKTOP & SERVER SOFTWARE, click Buy Now for Analyzer. Follow the instructions to complete the purchase.

To return to the Service Management - Associated Products page, click the serial number link for this appliance.

Registration Next Steps

Your Dell SonicWALL NSA E6500 or E6500 HA Pair is now registered and licensed on MySonicWALL. To complete the registration process in SonicOS and for more information, see:

• Accessing the Management Interface - page 30

• Activating Licenses in SonicOS - page 33

• Upgrading Firmware on Your Dell SonicWALL Appliance - page 33

23 | Registering and Licensing Your Appliance on MySonicWALL

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