Dell™Service & Support
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color
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Dell Protects Your Image with
Service & Support
You and your work will look good over the long term with
service and support from Dell. The Dell 1100 includes all of
the benefits of Dell’s 24x7 toll-free technical phone support
for 1 year and Advanced Exchange Service1for 90 days. The
Dell 1600n, 1710 and 1710n printers include Next-BusinessDay (NBD) Advanced Exchange Service1for one year and
24x7 toll-free technical phone support. With the purchase of
an M5200n, W5300n, 3000cn, 3100cn or 5100cn printer, you
receive 24x7 toll-free technical phone support and NextBusiness-Day On-Site Response Service2.
Dell also gives you the choice of extending the benefits of
Advanced Exchange Service
Business-Day On-Site Response Service2to help protect your
investment. Other service options include Installation, Asset
Tagging, Printer Gold Technical Phone Support, Same Day OnSite Response Service2and Leasing. Certain restrictions apply.
Next-Business-Day Advanced
Exchange Service
If you have a problem with your Dell printer during your service
period that cannot be fixed with phone-based troubleshooting, we
will ship you a replacement unit the next business day. All you do is
set up your new printer, ship back the defective unit (prepaid by
Dell) and continue to enjoy the benefits of your Dell printer.
Dell Service & Support
STANDARD SERVICE
24x7 Toll-Free Tech Phone Support
90-day Advanced Exchange
1-year NBD Advanced Exchange
1-year NBD On-Site Response Service
Fuser Maintenance Coverage
Lifetime Toner Cartridge Limited Warranty
EXTENDED SERVICE OPTIONS
1–3 year
Advanced Exchange
2–4 year NBD Advanced Exchange
2–4 year NBD On-Site Response Service
Same-Day On-Site Response Service
Printer Gold Technical Support
Installation
agging
Asset T
Leasing
* 1-year Toll-Free Phone Support available on the Dell 1100.
** Fuser Maintenance Coverage is available on the Dell 1600n only when you upgrade from Advanced Exchange Service to On-Site Response Service.
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and other services such as Next-
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1100 / 1600n / 1710 / 1710n M5200n / W5300n 3000cn / 3100cn / 5100cn
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Recycling Made Easy
Dell understands the hurdles of recycling printers
from the home and office environment. So we offer a
recycling program that meets these unique needs. First,
we take the burden off of you by making recycling your
printers and toner easy, safe and affordable. It’s just one
more way we try to save you time and money.
Next-Business-Day On-Site
Response Service
Dell has developed a variety of on-site service packages
tailored to varying customer requirements for system uptime,
beginning with the NBD On-Site Response Service2. Designed
to provide a base level of customer security, the NBD On-Site
Response Service2places a Dell-Certified Technician at your
location the following business day (if necessary) following
phone-based troubleshooting.
2
Same-Day On-Site Response Service
For our Same-Day On-Site Response Service, a Dell-trained
technician will arrive on-site, depending on your location,
within 4 hours after phone-based troubleshooting to help get
your printer back in operation as rapidly as possible. The 4-Hour
response option with 5x10 coverage is available for networked
workgroup printers only.
Fuser Maintenance
Fuser maintenance kit replacement is included in the base
and extended limited warranties5for certain Dell Laser Printers
based on usage and service level. (Please see the service &
support chart below for a complete list of Laser Printers with
fuser maintenance coverage.)
X X X X X
X
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.dell.com/recycling
isit www
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• Each Dell printer includes instructions for
returning an old printer for recycling
• Each Dell toner cartridge includes instructions
for returning used toner for recycling
• Dell pays shipping charges for printer and
toner recycling
X
XXXX
for details.
Printer Gold Technical Phone Support
Dell’s Printer Gold Technical Phone Support provides
an advanced level of technical support expertise at a
dedicated 24x7, toll-free number. Printer Gold Technical
Phone Support combines rapid response and resolution
with advanced technical phone assistance to give you
a single point of contact for your Laser Printer support.
Installation
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Our printer installation options provide you with
a choice of our basic PC installation that includes up
to 3 peripherals, or a standalone printer installation
option. Dell manages the installation scheduling
process and is the single point of contact.
Asset Tagging
We will apply standard or custom asset tags for
your printers and labels for your packing boxes.
Information on asset tags can include: customer
name, service tag, purchase order number, order
number, order date, model number, shipping
address, system component data and/or
customer-supplied information.
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Dell™Laser Printer
110 0
•
Dell™Laser Printer
1710 & 1710n
•
Dell™Laser Printers
Dell™Laser Printer
Leasing
Dell Financial Services has a customized lease
or purchase program for Dell printers to fit your
needs and budget. For more information,
see www.dellfinancialservices.com/solutions
and talk to your Dell sales representative today.
M5200n
Dell™Laser Printer
W5300n
•
•
Dell™Laser Printer
1600n
•
Dell™Laser Printer
Accessories
Cables
USB, Parallel or Ethernet (where applicable)
Wireless options available on the 1710/n, M5200n
and W5300n
oner
T
Dell recommends High Y
lowest T
X
otal Cost of Printing (excluding 1100)
Additional Drawers
Increase paper capacity instantly
Duplexer
A Duplex Printing Unit permits automatic printing
on both sides of a page. Optional for M5200n,
W5300n, 3000cn and 3100cn. Duplex is standard
on the 5100cn
Envelope Feeder
Provides additional input capacity of up to 85
envelopes (available only for M5200n and W5300n)
ield toner for Dell’s
GET MORE OUT OF NOW.
3000cn
Dell™Laser Printer
3100cn
Dell™Laser Printer
5100cn
•
There’s never been a better time to empower your business
•
with color laser printing. Dell offers three exceptional laser printers that
deliver vibrant color. But we know affordable color laser printing is just part of the
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picture. Y
our printer must be fast and reliable too. So Dell
like all Dell laser printers — are designed to deliver the speed and dependability
your business needs.
Dell laser printers are easy to buy
, own and use. The power of our direct business
model and our team of talented people deliver superb value, high quality and excel
lent service and support. So no matter which Dell laser printer you choose — color
or monochrome, multi-function or large workgroup — you’ll get a printer that
delivers fast, sharp, quality output backed by Dell’
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color laser printers —
s award-winning service and
-
Dell cannot be responsible for errors in typography or photography. 1Replacement part or unit will be dispatched if necessary following phone based troubleshooting in advance of receipt of returned defective unit. Subject to parts availability,
geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned. Replacements may be refurbished. U.S. only.
echnician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability
T
3
All Dell Laser Printers (except 1100) black and color print cartridge yields are based on 5% page coverage. Yields vary with usage and environmental conditions. 4Valid for Continental (except Alaska) U.S. only. 5For a copy of our guarantees or
limited warranties, please write Dell USA L.P
page coverage in accordance with ISO/IEC 19752 testing methodology. Yields vary with usage and environmental conditions. Dell, the Dell logo, Dell Printer WebTool, Dell ColorTrack Driver and Dell Toner Management System are trademarks
of Dell Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other countries. Other trademarks and trade names are the property of their respective owners. Copyright 2005 Dell Inc. All rights reserved.
Printed in the USA. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
., Attn: W
arranties, One Dell W
ay, Round Rock, TX 78682. For more information, visit www.dell.com/service_contracts.
, geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. U.S. only
6
Dell Laser Printer 1100 and 1710/n toner yield based on printing pages with 5%
2
Service may be provided by third party.
support staff.
.
Dell Helps Contain Your Total Cost of Printing
who prints in black & white, color or both. You save
money by conserving color toner when printing in black
white and help reduce operating costs by printing only
&
your most important documents in color.
e cost of owning and operating your printers goes
h
well beyond the initial purchase price. At Dell we
know this, so we’ve developed a complete line of
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printer products that answers your Total Cost of Printing
(TCOP) needs from start to finish.
First, Dell printers come with features that make it simple
to save money. The Dell ColorTrack
™
driver in our color
laser printers is an exceptional example. It offers a
separate monochrome print driver so you can control
We not only help your business operate more cost effectively with a low acquisition price, we follow through with
easy access to toner, reliability that makes a difference
over the long haul and excellent service from a single
source. Ask your Dell representative to show you how we
can help lower your printing costs with the Dell TCOP
Calculator. It’s just one more way Dell works to help your
business succeed.
Printer Management: Easy as Dell
Dell ColorTrack Driver
The Dell ColorTrack Driver offers a separate
monochrome print driver so you can determine
who prints in black & white, color or both. You
save money by conserving color toner when printing
in black & white and reduce operating costs by
printing only your most important documents in
color. The result: You save on the cost of toner.
• Never use color toner when printing in black
& white — no waste
• Reduce operating costs by printing only your
most important documents in color
™
Managing your printers is as easy
as Dell with the Dell Printer Web Tool.
Dell makes it simple to quickly and easily manage network
printers with its Printer Web Tool. You’re in complete control so you can know what’s going on and when. That
means maximum uptime for your Dell printers and greater
productivity for your business.
• Check printer status
• Configure printers quickly and easily
• Obtain printer usage information
• Establish email alerts for supplies and paper
Dell laser printers are
tested with leading printer
management software.
Dell printers also support
open standard printer
MIB specifications.
M
TM
Dell Toner Management System
You’ll never run out of toner again!
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Intelligent software alerts you when toner levels are low
and sends you a message when it’s time to reorder.
Network model printers receive an email with low toner
alerts. Ordering is fast and easy too, so you can make the
most of your time and money.
• Order toner at
• Direct link to website from Low Toner alert
• Three- to five-day shipping charges included
www.dell.com/supplies
5
(overnight option
available)
Dell™Laser Printer 1100
• Value laser printer with sharp, quality
documents
• Easy-to-use, single-button
operator panel
• Recommended for home or
small office
Speed
(actual print speed and copy speed will vary with use)
Duty Cycle
Resolution
Ports (cable not included)
Print Languages
Fonts
Memory
Processor Speed
Compatibility
Weight / Dimensions (W x D x H)
Toner Included
High-Yield Toner
Standard / Max. Paper Input
Paper-Handling Options
3
3
Prints up to 15 ppm
Up to 5,000 pages/month
Up to 600 x 600 dpi
USB 1.1
GDI
Microsoft®Windows®Fonts
2MB Standard, 2MB Maximum
150MHz
Microsoft®Windows®(98, Me, Server
2000, Pro 2000, Advanced Server 2000,
2000 Server running Terminal Services, XP)
10.58 lbs. w/o consumables / 14.1" x 11.77" x 8.54"
6
1K
6
2K
150 sheet / 150 sheet
N/A
MONOCHROME MULTIFUNCTION COLOR
Dell™Laser Printer 1710 & 1710n
• Fast, affordable personal or networked
printing in a compact design
• Up to 27 ppm monochrome print
(actual print speed will vary with use)
• Recommended for PC use or small to
medium networked workgroups (1710n)
Prints up to 27 ppm
Up to 15,000 pages/month
Up to 1200 x 1200 dpi
USB 2.0, Parallel, Ethernet (1710n)
PCL 5e, PCL6, add PS 3 for 1710n
(1710) 2 Bitmap, 17 Scalable PCL, 17 Scalable
PS (Mac only). (1710n) 2 Bitmap, 89 Scalable
PCL, 89 Scalable PS
16MB Standard, upgradeable to 144MB (1710);
32MB Standard, upgradeable to 160MB (1710n)
366MHz
Microsoft Windows (Server 2000 & 2003, NT 4.0,
XP, 2000, Me, 98, 98SE, XP 64 bit), MS Longhorn
OS, Red Hat®Linux®Enterprise 3.0, Suse Linux
(7.x, 8.x), Novell NetWare (3.x, 5.x, 6.x TCP/IP
only), Mac OS X, Citrix, SAP certification
19.95 lbs.
w/o consumables
6
3K
6
6K
250 sheet / 800 sheet
(Max. one additional drawer)
550-sheet drawer
/ 15.6" x 13.9" x 9.72"
Dell™Workgroup Laser Printer
M5200n
• High-volume workgroup printing at
a low cost per page
• Up to 35 ppm monochrome print
(actual print speed will vary with use)
• Recommended for medium to large
networked workgroups
Prints up to 35 ppm
Up to 175,000 pages/month
Up to 1200 x 1200 dpi
USB, Ethernet
PS 3, PCL6, PCL 5e
89 scalable PCL • 158 scalable Postscript
64MB Standard, upgradeable to 320MB
300MHz
Microsoft Windows (Server 2003, XP, 2000,
Me, 98, 95, NT 4.0), Novell®(3.x, 4.2, 5.1, 6.0),
Red Hat Linux (7.2, 7.3, 8.0, AS 2.1), SuSE
Linux (7.2, 7.3, 8.0), TurboLinux (6.0, 6.1)
45 lbs. w/o consumables / 17.2" x 20.2" x 16"
12K
18K
600 sheet / 2,600 sheet
(Max. four additional drawers)
250- or 500-sheet drawers,
85 envelope, Optional duplex
Dell™Large Workgroup Laser Printer
W5300n
• High-volume, high-speed workgroup
printing at a low cost per page
• Up to 45 ppm monochrome print
(actual print speed will vary with use)
• Recommended for medium to large
networked workgroups
Prints up to 45 ppm
Up to 225,000 pages/month
Up to 1200 x 1200 dpi
USB, Ethernet
PS 3, PCL6, PCL 5e
89 scalable PCL • 158 scalable Postscript
80MB Standard, upgradeable to 336MB
500MHz
Microsoft Windows (Server 2003, XP, 2000,
Me, 98, 95, NT 4.0), Novell (3.x, 4.2, 5.1, 6.0),
Red Hat Linux (7.2, 7.3, 8.0, AS 2.1), SuSE
Linux (7.2, 7.3, 8.0), TurboLinux (6.0, 6.1)
45 lbs. w/o consumables / 17.2" x 20.2" x 16"
18K
27K
600 sheet / 2,600 sheet
(Max. four additional drawers)
250- or 500-sheet drawers,
85 envelope, Optional duplex
Dell™MFP Laser Printer 1600n Dell™Color Laser Printer 3000cn Dell™Color Laser Printer 3100cn Dell™Color Laser Printer 5100cn
• Networked Printing and Scanning, Standalone
Copy and Fax
Faxes in black & white and color. Includes
•
PaperPort Deluxe®9 document management software
• Recommended for PC use or small to medium
networked workgroups
Prints and copies up to 22 ppm / 33.6K fax
Up to 15,000 pages/month
Up to 1200 image quality, 600 x 600 dpi print resolution
600 x 1200 dpi 24-bit color scan resolution
USB 2.0, Ethernet
GDI, PCL6, PS 3
45 Scalable, 1 Bitmap
32MB Standard, upgradeable to 160MB
166MHz
Microsoft Windows (Server 2000, XP, 2000,
Me, 98, NT 4.0)
34.1 lbs. w/o consumables / 17.7" x 16.7" x 18"
3K
5K
250 sheet / 500 sheet
(Max. one additional drawer)
250-sheet drawer
• Fast monochrome laser printer with the
option of color
• Similar purchase price as comparable
black & white printers
• Recommended for small and medium
networked workgroups
PCL6, PCL 5e
Microsoft Windows (98, 2000, Me, NT
4.0, XP, Server 2003)
70 lbs. w/o consumables / 16.7" x 16.5" x 17"
2K Black and 1K Each Color
4K Black, 2K Color
Standard 150 Multi-purpose Tray (MPT)
Drawer/900 (Max. two additional drawers)
• Fast monochrome laser printer with the
option of color
• The color laser that grows with your business
• Recommended for small and medium
networked workgroups
Prints up to 25 ppm black & white / 5 ppm color
Up to 45,000 pages/month
Up to 600 x 600 dpi (2400 Image Quality)
USB, Parallel, Ethernet
PCL6, PCL 5e, PS 3
81 fonts and Symbol Sets, 35 fonts for PCL and 136 fonts for PS 3
64MB standard, upgradeable to 576MB
300MHz
Microsoft Windows, Mac, Unix, Linux and
Novell NetWare. Optional Multiprotocol Card is
required for IPP, IPX/SPX (NetWare P-Server),
AppleTalk and SMB protocols
70 lbs. w/o consumables / 16.7" x 16.5" x 21"
4K Black, 4K Color
4K Black, and Each Color (2K Color also available)
Standard 150-sheet (MPT) + 250-sheet A4/ 900
(Max. one additional drawer)
250- or 500-sheet A4 drawers, 250-sheet legal drawer, duplex
• Fast performance black & white printing
with extraordinary color speed in a robust,
duplex, workgroup printer
• Color solution at a monochrome price
• Recommended for medium to large
networked workgroups
Prints up to 35 ppm
black & white / 25 ppm color
Up to 90,000 pages/month
Up to 600 x 600 dpi (2400 Image Quality),
1200 x 1200 at 1/2 speed
USB, Parallel, Ethernet
PCL6, PCL 5e, PS 3
81 fonts and Symbol Sets, 35 fonts for PCL
and 136 fonts for PS 3
128MB standard, upgradeable to 640MB
400MHz
Microsoft Windows, Mac, Unix, Linux and
Novell NetWare. Optional Multiprotocol Card
is required for IPP, IPX/SPX (NetWare P-Server),
AppleTalk and SMB protocols
77.2 lbs. w/o consumables / 16.8" x 22.9" x 18.2"
9K Black, 8K Color
9K Black, 8K Each Color
Standard 500-sheet + 150-sheet (MPT) / 2,150
(Max. two additional drawers), integrated duplex
500-sheet A4/legal, 1000-sheet A4/legal drawers