Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Latitude are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks
of Microsoft Corporation; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Recalibrating a Battery When the Recalibrating Message Appears
Recalibrating a Battery Using the System Setup Utility
Removing a Battery
Installing a Battery
Storing a Battery
Solving Problems
Notebook System Software (NSS)
Lockups and Software Problems
The computer does not start up
The computer stops responding
A program stops responding
A program crashes repeatedly
A program is designed for an earlier Microsoft
Windows
A solid blue screen appears
Other software problems
Running the Dell Diagnostics
NOTE: Some features may not be available for your computer or in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• My computer documentation
• My device documentation
• Notebook System Software (NSS)
Drivers and Utilities CD (also known as ResourceCD)
Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers, run the
Dell Diagnostics, or access your documentation.
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your
computer or advanced
technical-reference
material for technicians
or experienced users.
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
NOTE: Drivers and documentation updates can be found at
support.dell.com.
NOTE: The Drivers and Utilities CD is optional and may not
ship with your computer.
Dell™ Product Information Guide
Quick Reference Guide5
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What Are You Looking For?Find It Here
• How to remove and replace parts
• Specifications
• How to configure system settings
• How to troubleshoot and solve problems
User’s Guide
Microsoft
1
2
The User’s Guide is also available on the
Utilities
NOTE: The Drivers and Utilities CD is optional and may not
ship with your computer.
• Service Tag and Express Service Code
• Microsoft Windows License Label
www.dell.com | support.dell.com
Service Tag and Microsoft Windows License
These labels are located on
• Use the Service Tag to
• Enter the Express Service Code to direct your call when
®
Windows® XP Help and Support Center
Click the
Click
Start
button and click
User’s and system guides
Help and Support
and click
User’s guides
.
.
Drivers and
CD
.
the bottom of
your computer.
identify your
computer when you
support.dell.com
use
or contact technical
support.
contacting technical support. The Express Service Code
may not be available in certain countries.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
6Quick Reference Guide
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What Are You Looking For?Find It Here
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate
support site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website
at premier.support.dell.com. The website may not be
available in all regions.
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Notebook System Software (NSS)— If you reinstall the
operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel
processors, Intel Celeron
®
®
Pentium®M
M processors, optical drives,
and USB devices. NSS is necessary for correct operation
of your Dell computer. The software automatically
detects your computer and operating system and installs
the updates appropriate for your configuration.
To download Notebook System Software:
1. Go to
support.dell.com
and click
Downloads
2. Enter your Service Tag or product model.
3. In the
All
Download Category
.
drop-down menu, click
4. Select the operating system and operating system
language for your computer, and click
5. Under Select a Device, scroll to
Configuration Utilities
System Software
, and click
.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
Submit
System and
Dell Notebook
.
.
Quick Reference Guide7
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What Are You Looking For?Find It Here
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a modem)
• How to reinstall my operating system
www.dell.com | support.dell.com
Windows Help and Support Center
1
2
3
4
Operating System CD
The operating system is already installed on your
computer. To reinstall your operating system, use the
Operating System CD. See your User’s Guide for
instructions.
Click the
Type a word or phrase that describes your problem and
click the arrow icon.
Click the topic that describes your problem.
Follow the instructions on the screen.
Start
button and click
Help and Support
After you reinstall your
operating system, use the
Drivers and Utilities
to reinstall drivers for the
devices that came with
your computer.
Your operating system
product key label is
located on your
computer.
.
CD
Setting Up Your Computer
CAUTION: Before you perform the following procedures, see the safety instructions in the Product
Information Guide.
1
Unpack the accessories box.
2
Set aside the contents of the accessories box, which you will need to complete your computer
setup.
The accessories box also contains user documentation and any software or additional
hardware (such as PC Cards, drives, or batteries) that you have ordered.
3
Connect the AC adapter to the AC adapter connector on the computer and to the electrical
outlet.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
8Quick Reference Guide
NOTE: The color of your CD varies based on the operating
system you ordered.
NOTE: The Operating System CD is optional and may not
ship with your computer.
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CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and
power strips vary among countries. Using an incompatible cable or improperly connecting the cable to
the power strip or electrical outlet may cause fire or equipment damage.
NOTICE: When using the AC adapter, secure the cable so that the cable is not pulled, tangled, stepped
on, or crushed by objects such as chair legs or desk supports.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable,
ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.
NOTE: Do not connect the computer to the USB port replicator until the computer has been turned on
and shut down at least once.
4
Open the computer display and press the power button to turn on the computer.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
Quick Reference Guide9
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www.dell.com | support.dell.com
About Your Computer
See your online
(depending on your operating system), either double-click the
click the
following items address some of the more commonly asked questions about the computer.
•
•
Start
Modem and network adapter:
Ethernet network adapter on the system board. For connector locations, see "Back View" on
page 12. For more information on ports and connectors, see "About Your Computer" in your
online
User’s Guide
Battery life and usage:
certain types of operations, such as extended wireless operation, can significantly reduce
battery life and operating time.
For more information about battery performance and usage, see "Using a Battery" on page 13.
User’s Guide
button, click
.
power button
for detailed information about your computer. To access the
Help and Support Center
User’s Guide
, and then click
icon on your desktop, or
User and system guides
User’s Guide
. The
The computer may include both a v.90 56K modem and a 10/100
Various batteries are available for use with your computer. Performing
For more information about conserving power, see your
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
10Quick Reference Guide
User’s Guide
.
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•
Port Replicator:
NOTE: Docking devices may not be available in all countries.
Your computer supports the USB Mobile Advanced port replicator.
–For information on your optional docking device, see the documentation that
accompanied the device.
–For information on obtaining optimal performance when using a docking device with this
computer, see "Solving Problems" in your
User’s Guide
.
Front View
display latch release
display
hard drive and
keyboard status lights
keyboard
power button
touch pad
touch pad buttons (2)
device status lights
hard drive
speakers (2)
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
Quick Reference Guide11
Left View
www.dell.com | support.dell.com
Right View
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audio connectors (2)PC Card slot
Back View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
NOTICE: To avoid damaging the computer, wait 5 seconds after you turn off the computer before you
disconnect an external device.
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12Quick Reference Guide
batteryoptical drive
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security cable slot
USB connectors (3)
network connector (RJ-45)
modem connector (RJ-11)
Bottom View
memory module
cover
video connector
AC adapter connector
hard drive
battery
battery-bay
latch release
fan
Using a Battery
Battery Performance
CAUTION: Before you perform the following procedures, see the safety instructions in the Product
Information Guide.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
Quick Reference Guide13
NOTE: For more information about the Dell warranty for your computer, see the Product Information
Guide or separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™
computer with the battery installed at all times. Use a battery to run the computer when it is not
connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay.
Battery operating time varies depending on operating conditions.
NOTE: Battery operating time (the time it can hold a charge) decreases over time. Depending on how
often the battery is used and the conditions under which it is used, you may need to purchase a new
battery during the life of your computer.
Operating time is significantly reduced when you perform operations including, but not limited to,
the following:
www.dell.com | support.dell.com
•Using optical drives, such as DVD or CD drives
•Using wireless-network communications devices, PC Cards, or USB devices
•Using high-brightness display settings, 3D screen savers, or other power-intensive programs
such as 3D games
•Running the computer in maximum performance mode
NOTE: It is recommended that you connect your computer to an electrical outlet when it is writing to a
CD or DVD.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The lithium-ion battery and the NiMH are
designed to work with your Dell computer. Do not use a battery from other computers with your
computer.
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CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion
or a NiMH battery. See "Battery Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery
away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may
leak and cause personal injury or equipment damage.
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft® Windows®
and the low-battery warning provide information on the battery charge.
Dell™ QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter.
Battery Meter
The
in your computer.
The following icons appear in the
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
14Quick Reference Guide
Power Meter
window and icon,
window displays status, charge level, and charge completion time for the battery
Battery Meter
window:
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• The computer is running on battery power.
• The battery is discharging.
• The computer is connected to an electrical outlet and running on AC
power.
• The battery is charging.
• The computer is connected to an electrical outlet and running on AC
power.
• The battery is fully charged and idle.
For more information about QuickSet, right-click the icon in the notification area (located in
Help
the lower-right corner of the Windows desktop), and click
Microsoft® Windows® Power Meter
.
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter,
double-click the icon in the notification area. For more information about the
tab, see your
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate
mode begins automatically.
User’s Guide
. If the computer is connected to an electrical outlet, a icon appears.
Power Meter
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For
more information about low-battery alarms, see your
User’s Guide
.
A low-battery warning occurs when the battery charge is approximately 90 percent depleted. The
computer beeps once, indicating that minimal battery operating time remains. During that time,
the speaker beeps periodically. The computer enters hibernate mode when the battery charge is at a
critically low level.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 2 hours with the
computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the
computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If
necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery
may not charge when you connect the computer to an electrical outlet.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
Quick Reference Guide15
The battery is too hot to start charging if the light flashes alternately green and orange.
Disconnect the computer from the electrical outlet and allow the computer and the battery to cool
to room temperature. Then connect the computer to an electrical outlet to continue charging the
battery.
Recalibrating a Battery
If your computer is configured with a nickel-metal hydride (NiMH) battery, you can recalibrate the
battery by running the Battery Recalibration software. Recalibrating the battery ensures that the
Power Meter indicator is accurate.
Recalibrate your NiMh battery when one of the following occurs:
•A message appears, prompting you to recalibrate your battery.
www.dell.com | support.dell.com
•The typical battery operating time decreases.
When you recalibrate your NiMH battery, do not remove the battery. Allow several hours for the
procedure to complete.
Recalibrating a Battery When the Recalibrating Message Appears
If your computer displays a message that prompts you to recalibrate your battery:
1
Shut down the computer through the
2
Connect the computer to an electrical outlet and turn it back on.
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Start
menu.
The battery recalibration message should appear on the screen immediately following the
DELL logo.
3
To skip the battery recalibration process and continue the system boot, press <Esc>.
4
To start the battery recalibration procedure, press <F1>.
The battery recalibration begins and the AC adapter charges the battery until the battery
gauge (shown on the Battery Info screen) states 100% charged.
A message appears, prompting you to remove the AC adapter when the battery is fully
charged.
5
When prompted, disconnect the computer from the electrical outlet.
The battery discharges until the battery gauge states 0% charged. When the battery is
completely discharged, the computer automatically turns off.
6
Connect the AC adapter to your computer.
7
Allow the AC adapter to charge the battery until the battery light turns off.
NOTE: You can operate your computer while the battery is charging. However, do not operate your
computer using battery power until the battery is fully charged.
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16Quick Reference Guide
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Recalibrating a Battery Using the System Setup Utility
1
Connect the computer to an electrical outlet.
2
Turn on (or restart) the computer.
3
When the DELL logo appears, press <F2> immediately. If you wait too long and the logo for
the Microsoft
Windows desktop. Then shut down your computer and try again.
NOTE: For information about a specific item on a system setup screen highlight the item and see the
Help area on the screen.
4
Using the down-arrow key, select
•The
Discharge
screen.
•The AC adapter begins charging the battery. The
highlighted on the left of the screen. The percent charged information is displayed on the
right of the screen.
•The AC adapter charges the battery until the battery gauge states 100% charged. The
battery light turns off after the battery is fully charged.
5
Ensure that the battery light is off.
6
Disconnect the computer from the electrical outlet.
®
Windows® operating system appears, continue to wait until you see the
Battery Info
Battery Recalibration Process
) on the left of the screen, and the
.
screen appears, showing the functions (
Battery Info
charge status on the right of the
Charge Battery to Full
Charge
option is
or
The battery discharges until the battery gauge states 0% charged. The
option is highlighted on the left of the screen. When the battery is completely
Empty
Discharge Battery to
discharged, the computer automatically turns off.
7
Connect the computer to the electrical outlet.
8
Allow the AC adapter to charge the battery until the battery light turns off.
NOTE: You can operate your computer while the battery is charging. However, do not operate your
computer using battery power until the battery is fully charged.
Removing a Battery
CAUTION: Before performing these procedures, remove all peripheral connectors such as phone cord,
network cable, external monitor cable, or USB cables and devices.
1
Ensure that the computer is turned off and disconnected from the electrical outlet.
2
If the computer is connected to the USB port replicator, disconnect it. See the
documentation that came with your USB port replicator for instructions.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
Quick Reference Guide17
3
Slide the battery-bay latch release on the bottom of the computer, and then remove the
battery from the bay.
www.dell.com | support.dell.com
Installing a Battery
Ensure that the computer is turned off. Slide the battery into the bay until the latch release clicks.
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Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery
discharges during prolonged storage. After a long storage period, recharge the battery fully before
you use it.
Solving Problems
Notebook System Software (NSS)
If you reinstall the operating system for your Dell™ computer, it is also recommended to reinstall
the NSS utility. The utility is available on the optional
Support website at
To download the utility, go to
from the drop-down menu. Under
Configuration Utilities
instructions.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
18Quick Reference Guide
Drivers and Utilities
support.dell.com
, select your operating system and language, and then follow the
.
Downloads
at
support.dell.com
Select Your Download Category
and select your computer model
, select
CD and on the Dell
System and
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NSS provides critical updates for your operating system and support for Dell 3.5-inch USB floppy
drives, Intel
®
Pentium®M processors, Intel Celeron®M processors, optical drives, and USB
devices. NSS is necessary for the correct operation of your Dell computer. The software
automatically detects your computer and operating system and installs the updates appropriate for
your configuration.
NOTE: NSS is critical for the correct operation of USB devices.
Lockups and Software Problems
CAUTION: Before you perform the following procedures, see the safety instructions in the Product
Information Guide.
The computer does not start up
ENSURETHATTHE AC ADAPTERISFIRMLYCONNECTEDTOTHECOMPUTERANDTOTHEELECTRICAL
OUTLET
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TURNTHECOMPUTEROFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding
ENDTHEPROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
3
Click the program that is no longer responding.
4
Click
End Task
.
.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy or CD.
CHECKTHESOFTWAREDOCUMENTATION — If necessary, uninstall and then reinstall the program.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
Quick Reference Guide19
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A program is designed for an earlier Microsoft® Windows® operating system
IF YOUAREUSING WINDOWS XP, RUNTHE PROGRAM COMPATIBILITY WIZARD — The Program
Compatibility Wizard configures a program so that it runs in an environment similar to nonWindows XP operating system environments.
1
Click the
Wizard
2
In the welcome screen, click
3
Follow the instructions on the screen.
Start
button, point to
.
All Programs→ Accessories
Next
.
, and then click
Program Compatibility
www.dell.com | support.dell.com
TURNTHECOMPUTEROFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
SCANTHECOMPUTERFORSPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
20Quick Reference Guide
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RUNTHE DELL DIAGNOSTICS — If all tests run successfully, the error condition is related to a software
problem.
Running the Dell Diagnostics
CAUTION: Before you perform the following procedures, see the safety instructions located in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" (see
your online
User’s Guide
assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Start the Dell Diagnostics from either your hard drive or from the optional
(also known as the
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell.
1
Shut down the computer.
2
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
Turn on the computer. When the DELL™ logo appears, press <F12> immediately. The
One -Time boot menu displays with a list of bootable devices.
) and run the Dell Diagnostics before you contact Dell for technical
Drivers and Utilities
ResourceCD
).
CD
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from your optional Drivers and Utilities CD.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
5
When the boot device list appears, highlight
®
Windows® desktop. Then shut down your computer and try again.
Diagnostics
and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
NOTE: If the boot device list does not display, press the <End> key and <Enter> to begin the Dell
Diagnostics.
•During the assessment, answer any questions that appear.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
Quick Reference Guide21
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•If a failure is detected, the computer stops and beeps. To stop the assessment and restart
the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.
•If failures are detected during the Pre-boot System Assessment, write down the error
code(s) and contact Dell before continuing on to the Dell Diagnostics.
If the Pre-boot System Assessment completes successfully, you receive the message
Dell Diagnostic Utility Partition. Press any key to continue
6
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard
Booting
.
drive.
www.dell.com | support.dell.com
Starting the Dell Diagnostics From the Optional Drivers and Utilities CD
1
Insert the
2
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer
boots according to the devices specified in system setup.
3
When the boot device list appears, highlight
4
Select the
5
Select the
6
Ty p e 1 to start the
7
Ty p e 2 to start the Dell Diagnostics.
8
Select
Run the 32 Bit Dell Diagnostics
select the version appropriate for your computer.
9
When the Dell Diagnostics
Drivers and Utilities
CD.
CD/DVD/CD-RW Drive
Boot from CD-ROM
ResourceCD
option from the menu that appears.
menu.
Main Menu
CD/DVD/CD-RW Drive
and press <Enter>.
option from the CD boot menu.
from the numbered list. If multiple versions are listed,
appears, select the test you want to run.
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22Quick Reference Guide
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Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main Menu
screen appears, click the button for the
option you want.
OptionFunction
Express TestPerforms a quick test of devices. This test typically takes 10 to 20 minutes
and requires no interaction on your part. Run Express Test first to increase
the possibility of tracing the problem quickly.
Extended TestPerforms a thorough check of devices. This test typically takes 1 hour or
more and requires you to answer questions periodically.
Custom TestTests a specific device. You can customize the tests you want to run.
Symptom TreeLists the most common symptoms encountered and allows you to select a
test based on the symptom of the problem you are having.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
TabFunction
ResultsDisplays the results of the test and any error conditions encountered.
ErrorsDisplays error conditions encountered, error codes, and the problem
description.
HelpDescribes the test and may indicate requirements for running the test.
ConfigurationDisplays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from
system setup, memory, and various internal tests, and it displays the
information in the device list in the left pane of the screen. The device list
may not display the names of all the components installed on your
computer or all devices attached to your computer.
ParametersAllows you to customize the test by changing the test settings.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
Quick Reference Guide23
4
When the tests are completed, if you are running the Dell Diagnostics from the
Utilities
5
When the tests are completed, close the test screen to return to the
exit the Dell Diagnostics and restart the computer, close the
www.dell.com | support.dell.com
FILE LOCATION: J:\DL\DL044469\DTP\D8854eb0.fm
CD, remove the CD.
Main Menu
Main Menu
Drivers and
screen. To
screen.
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
24Quick Reference Guide
Index
A
about your computer
back view, 12
bottom view, 13
front view, 11
left view, 11-12
right view, 12
B
battery
charging, 15
checking the charge, 14
installing, 18
low-battery warning, 15
performance, 13
power meter, 15
removing, 17
storing, 18
device, 5
online, 7
System Information Guide, 5
User’s Guide, 6
drivers
ResourceCD, 5
Drivers and Utilities CD, 5
F
Finding Information
documentation, 5
L
labels
Microsoft Windows, 6
Service Tag, 6
M
Microsoft Windows label, 6
O
Operating System
Installation Guide, 8
operating system
CD, 8
operating system CD, 8
P
problems
blue screen, 20
computer crashes, 19-20
computer does not start up, 19
computer stops responding, 19
lockups, 19
program crashes, 19
program stops responding, 19
programs and Windows
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déposées de Microsoft Corporation ; Intel, Celeron et Pentium sont des marques déposées d'Intel Corporation.
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