Dell Lasso Version 4.5 User Manual

Dell Lasso Version 4.5 User's Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™, Venue and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista® and Active Directory® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat® and Red Hat® Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® and SUSE® are registered trademarks of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware®, vMotion®, vCenter®, vCenter SRM™ and vSphere® are registered trademarks or trademarks of VMware, Inc. in the United States or other countries. IBM® is a registered trademark of International Business Machines Corporation.

2014 - 1

Rev. A01

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Contents

1 Introduction................................................................................................................7

What Is New In This Release................................................................................................................. 7

Key Features.......................................................................................................................................... 8

Supported Devices...............................................................................................................................11

Supported Server Operating Systems For Attached Hosts................................................................ 13

Work Flow............................................................................................................................................14

Contacting Dell....................................................................................................................................15

2 Installing And Uninstalling Lasso........................................................................ 17

Prerequisites.........................................................................................................................................17

Installing Lasso Using GUI............................................................................................................. 17

Installing Lasso Using CLI..............................................................................................................18

Modifying Lasso Installation................................................................................................................18

Repairing Lasso Installation.................................................................................................................19

Uninstalling Lasso................................................................................................................................19

Using GUI....................................................................................................................................... 19

Using CLI....................................................................................................................................... 20

3 Security......................................................................................................................21

Passwords............................................................................................................................................ 21

Network Ports......................................................................................................................................21

4 Using Lasso...............................................................................................................23

Prerequisites For Data Collection.......................................................................................................23

Running Lasso..................................................................................................................................... 24

Starting New Configuration..........................................................................................................24

Use Existing Configuration........................................................................................................... 26

Loading Configuration File........................................................................................................... 26

Upload Existing Collection............................................................................................................26

Lasso GUI — Fields And Descriptions.................................................................................................27

Welcome to Lasso......................................................................................................................... 27

Your Company Information..........................................................................................................28

Your Company Contacts.............................................................................................................. 29

Your Hardware Environment........................................................................................................ 30

Your Hardware Environment: Storage Arrays...............................................................................31

Your Hardware Environment: Fibre Channel Switches............................................................... 33

Your Hardware Environment: Ethernet Switches........................................................................ 33

Your Hardware Environment: Tape Libraries............................................................................... 35

Your Hardware Environment: Hosts.............................................................................................36

Your Hardware Environment: Enclosures.................................................................................... 37

Your Hardware Environment: Management & Monitoring Software..........................................38

Your Hardware Environment: Wireless Controllers.....................................................................39

Device Collection..........................................................................................................................40

Upload........................................................................................................................................... 40

Confirmation..................................................................................................................................41

Log Files............................................................................................................................................... 41

Generated File Formats.......................................................................................................................41

Viewing Reports.................................................................................................................................. 42

5 Manual Collection.................................................................................................. 43

Manually Collecting Data For Storage Arrays.................................................................................... 43

Manually Collecting Data For Celerra Device.............................................................................. 43

Manually Collecting Data For CLARiiON Device......................................................................... 44

Manually Collecting Data For MDSeries Device...........................................................................45

Manually Collecting Data For EqualLogic Device........................................................................46

Manually Collecting Data For PowerVault Or EqualLogic FluidFS NAS Device..........................46

Manually Collecting Data For Attached Hosts................................................................................... 47

Manually Collecting Data For Windows OS................................................................................. 47

Collecting Storage Device Information For UNIX OS..................................................................48

Collecting Storage Device Information For VMware (ESX/ESXi OS)...........................................48

Manually Collecting Data For Tape Library Device........................................................................... 49

Manually Collecting Data For PV136T, PV132T, TL2000, And TL4000 Tape Library Device.....49

Determining Service Port IP For ML6000 Data Collection......................................................... 49

Collecting Logs Manually For ML6000 Device............................................................................49

Collecting Logs Using Web Client................................................................................................50

Manually Collecting Data For Ethernet and FCoE Switches............................................................. 50

Manually Collecting Data For Cisco Ethernet Device.................................................................. 51

Manually Collecting Data For Cisco Nexus Device......................................................................51

Manually Collecting Data For PowerConnect, Brocade B-Series, And M8428K Devices..........54

Manually Collecting Data For PowerConnect Ethernet And M8428K Device........................... 56

Manually Collecting Data For Force 10 Switches........................................................................ 58

Manually Collecting Data For Switches..............................................................................................59

Manually Collecting Data For Brocade Device............................................................................60

Manually Collecting Data For Cisco Device.................................................................................60

Manually Collecting Data For McData Device..............................................................................61

Manually Collecting Data For McDataBlade Device.................................................................... 61

Manually Collecting Data For Enclosures — M1000e....................................................................... 62

Manually Collecting Data For Enclosure — VRTX..............................................................................62

Manually Collecting Data For HITKIT Appliance................................................................................62

Manually Collecting Data For SAN HQ DEVICE.................................................................................63

Manually Collecting Data For SCVMM 2008 and 2012..................................................................... 63

Manually Collecting Data For PowerConnect Controller................................................................. 64

6 Collecting Data Using CLI.................................................................................... 65

Collecting For Single Device Using CLI............................................................................................. 66

7 Troubleshooting......................................................................................................71

Troubleshooting Unix Host Collection...............................................................................................71

Allowing Root Access To Unix Server........................................................................................... 71

Allowing Root Access Using Multi User Interface (MUI) On VMware..........................................72

Troubleshooting MD Series................................................................................................................ 72

Troubleshooting EqualLogic...............................................................................................................73

Troubleshooting Storage Processor...................................................................................................73

Edit Privilege User On CX Array.................................................................................................... 74

Edit Privilege User On AX Array.....................................................................................................74

Troubleshooting Switches.................................................................................................................. 74

Troubleshooting Ethernet Switch.......................................................................................................75

Troubleshooting Tape Library.............................................................................................................75

Troubleshooting Unix..........................................................................................................................75

Troubleshooting Windows..................................................................................................................75

Troubleshooting Enclosures...............................................................................................................76

Troubleshooting HITKIT Collection....................................................................................................76

Troubleshooting SAN HQ Device.......................................................................................................76

Troubleshooting PowerVault FluidFS NAS Collection.......................................................................76

Troubleshooting EqualLogic FluidFS NAS Collection........................................................................76

Troubleshooting Celerra Collection...................................................................................................77

Troubleshooting VMware Collection..................................................................................................77

Troubleshooting PowerConnect Controller...................................................................................... 77

Troubleshooting Lasso Run As System Account................................................................................77

8 Error Codes.............................................................................................................. 79

9 Use Case Scenario..................................................................................................89

10 Frequently Asked Questions.............................................................................. 91

FAQ — About Lasso.............................................................................................................................91

FAQ — Passwords and Security..........................................................................................................93

FAQ — Dealing With Errors.................................................................................................................94

11 License..................................................................................................................... 97

Dell: Export Compliance Disclaimer ................................................................................................. 97

Dell Software Disclaimer ....................................................................................................................97

Dell Software Copyright .................................................................................................................... 98

GNU GENERAL PUBLIC ..................................................................................................................... 98

Preamble............................................................................................................................................. 98

GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION

AND MODIFICATION..........................................................................................................................99

END OF TERMS AND CONDITIONS................................................................................................. 101

Introduction

Lasso is a Windows-based client and server utility that automates the collection of hardware, software, and storage logs and configuration from servers, disk arrays (EqualLogic, PowerVault MD-series, and EMC), Fibre Channel switches (Brocade, McData, and Cisco), Ethernet, and FCoE Switches (Power Connect Cisco, Brocade, and Force 10).

After Lasso collects the data, it parses the data into XML and HTML formats. The data is then packaged along with the collected data and encrypted. The collected data is saved as a .zip file on the local system. Optionally, you can enable Lasso to automatically upload the report to Dell Technical Support.

Dell uses this data as part of the Systems Maintenance Service (SMS) to determine hardware, software, and firmware versions for compatibility, troubleshoot problems in storage devices, and upgrade of the existing equipment. By default, up to 10 collections (one collection per device) are run in parallel. Lasso tracks and waits for completion of each process and notifies the user of any failures during collection.

For information or assistance, contact US_Lasso_Support@Dell.com.

What Is New In This Release

• Support to collect, parse, and view SAN configuration report for System Center Virtual Machine Manager (SCVMM) 2008 and 2012 servers. The report includes the following device features:

– Server properties – VMM group information – Clusters information – Hosts information

* General host information * Physical disks information * Host adapters information * Virtual machines

• VM Information

• VM Adapters Information

* Virtual network adapters

• Support to collect, parse, and view SAN configuration report for Broadcom 57810 CNA as part of the windows host collection. The Report includes the following device features:

– General adapter information – Ports and functions information – DCBX information

* Priority group mapping

– ISCSI targets information

• Support to collect, parse, and view SAN configuration report for Dell PowerConnect 2824, 2848, 3524, 3524P, 3548, and 7024F switches.

• Support for <Company Name> in CLI collection.

• Enhancement for output messaging format.

Key Features

The key features are:

• Collect, parse, and view the SAN configuration report for the following devices:

– FluidFS NAS storage model FS8600 – SFP attribute on EqualLogic Array – RHEL version 5.9 – Linux Hitkit version 1.2 – NIC binding order on all windows Operating System – Force 10 MXL 10/40/GbE swtich

• Collect and parse vSphere 5.1 SAN configurations report.

• Collect and parse data from devices in SAN environment for Windows 8 Management Station and Windows 2012 Server.

• Collect, parse, and view the SAN configuration report for Cisco 5050 and 5548 FCoE models. The report includes the following device features:

– Switch Properties – Modules – VLAN Table – Port channel – Spanning Tree – Policy Map – LLDP, LACP, and VPC – Zones, VSAN, and Interface for Fibre Channel

• Parse and view SAN configuration report to analyze issues for followig FCoE switches:

– PowerConnect B8000 model switches – Brocade 8000 models

• View SAS HBA card information in the SAN configurations report for MD-series storage connected to Windows 2012 host.

– Collect and parse diagnostic information and logs from Windows 2012 server with or without

Hyper-V enabled.

• View PowerConnect switches front port stacking information for 7000, M6348, and 8000 series in SAN configurations report.

• Collect, parse , and view the SAN configurations report for PowerConnect firmware version 4.2 and

5.0. The report includes the following device features:

– Slot Information – Spanning Tree Active – LLDP TLV – LLDP Remote

• View SAN configuration report for DV Switches Information and DV Switch Port Information in the VMware Hosts section.

• View SAN Configuration report for PowerVault MD3600F, MD3620F, and MD3660F models.

• Run Lasso under System Context user.

• View SAN Configuration report for Brocade 300 and 5300.

• Collect, parse, and view the SAN configuration report for Data Center Bridging (DCB) information on the following switches:

– Power Connect

* PFC Information * ClassOfService Traffic Class Group and dot1p-mapping * Traffic Class Group

– Brocade Ethernet

* Global LLDP Information * CEE Maps Information * Interface QoS Information * Interface DCB Information * Interface Media Information

– Dell Force10

* PFC Summary * ETS Summary * Interfaces Configuration report

– Cisco Nexus

* PFC Information * Policy Map * LLDP Information * LACP Information

• Run multiple instances of Lasso CLI simultaneously.

• Stop default upload of the report using Lasso CLI.

• Collect, parse, and view Force 10 switch model S4810 with firmware version Kaveri version 8.3.12.0.

• Lasso support for the latest EMC Reports/Grabs (ESX — 1.3.1, Unix — AIX 4.5.0, HP Unix 4.5.0, Linux

4.5.0, Windows Version 41).

• View Windows HIT Kit version 4.5 information in SAN configuration report.

• View PS Array Group information for Windows Hit Kit in SAN configuration report.

• View firmware versions for both Chassis Management Controller cards on M1000e appliance in SAN Configuration report.

• Collect and parse Qlogic FC HBA information for Windows and Linux hosts attached to Compellent.

• Optional user name and password credentials when PowerConnect ethernet switch is configured.

• Raw data collection support for Enclosures.

• Data collection and parsing support for HITKIT for VMware.

• Encrypted password support while running Lasso in the CLI mode.

• Collect diagnostic information from the Group Lead and member, when member IP address is provided.

• Option to automatically upload the report to Dell Technical Support site.

• Support for the PS 4110 and PS 6110 devices.

• Collect and parse Host Integration Tool Kit data in the EqualLogic SAN for Windows, Linux and, vSphere hosts.

• Option to provide the Delta Service Request number and Project Manager ID and include in the XML and HTML reports.

• Parser support for the following devices:

– EqualLogic FS7500 – Force 10 S50/S60/S4810 switches – Xen server – PowerVault NX3500

• Solution for error 904 (Collection of EQL Details Failed) for the EqualLogic Array.

• Parser support for MaxRequestHoldtime for all the Windows hosts in EqualLogic and MDSeries SAN.

• Collect and parse Broadcom NIC information when running in Host Bus Adapter (HBA) mode under the control of Broadcom Advanced Server Program (BASP) software.

• Collect NAS Appliance information from the EQL group.

• Support for firmware version 5.2 and 6.0 on Dell EqualLogic Arrays.

• Collect and parse the attributes ROM Level and Last Boot Time from EqualLogic Array.

• Support for Array ping test between the members within an EqualLogic Group.

• Collect and parse the Qlogic iSCSI adapter information from Windows, Linux, and VMware hosts attached to Compellent.

• Collect Emulex information from Windows, Linux, and VMware hosts attached to Compellent.

• Collect and parse SAS HBA information from Windows and Linux (32-bit only) hosts attached to PowerVault MD Series and Compellent.

• Validate user input for Ethernet Switch type in the related GUI pages.

• Include Collection Date - Collection Time - Build Version attributes in the HTML report.

• Enhance user interface in compliance with Dell's lucidity usability requirement.

• Validate the PC Ethernet Switch, when configured with only user name.

• Raw data collection and parsing for the PowerConnect ethernet switches in simple and normal mode.

• Correct parsing of service tag information for all the models of EqualLogic Arrays upon v5.1 Firmware upgrade.

• Solution for error 105 (failed to retrieve completed collection from remote system) for the Windows 2008 R2 host attached to EqualLogic Array.

• Option to re-validate the devices when imported from an existing configuration.

• Use of Forced multi-threaded mode of execution for enhanced Lasso performance.

• Solution to parse EqualLogic Array if the EqualLogic IP Address last octet is single digit issue.

• Secure Site option in the Your Company Information window of the Lasso GUI to remove Customer Identification Information (CII) from XML format of the collection.

• Raw data collection and parser support for the following devices:

– Cisco switches 3750E/3750X and 4948 – PowerConnect ethernet switches 7024/7048 – vSphere 5.0 hosts attached to EqualLogic and MD Series arrays – Pirates 1GB - PS4100/PS6100

• Raw data collection support for Force10 (S50N/S481) Switches.

• Correct parsing of PowerConnect ethernet switches upon v4.1 Firmware upgrade.

• Display information only related to EqualLogic iSCSI volumes in vSphere iSCSI VMFS section.

• Collect and parse Hit Kit data for Linux Hosts in EqualLogic SAN.

• Include ehcmcli -d command output as part of Linux collection.

• Display the applicable attributes for non-configured Ethernet ports of EqualLogic Arrays.

• Raw data collection and limited parsing for PowerVault NX3500 and EqualLogic FS7500.

• Display the iSCSI network for different subnet masks.

• Collect the applicable attributes for vSphere Hosts for all possible path selection policies.

• Parse the attributes related to Port Channel for Power Connect and Cisco Switches.

• Option to choose SSH or Telnet protocol in case of Ethernet Switches.

• Report the updated version for vSphere host by Lasso.

• Parse all the iSCSI virtual machine network interface cards in the vSphere environment.

• Parse and display cluster name and Is Cluster member attributes for clustered windows host.

• Support for Power Connect 7024, 8024, 8024F, M8024F, M8024-k, M6220, M6348 with version 4.1 firmware.

• Solution for the Interface Name under iSCSINode for Linux Hosts in the XML format of collection issue.

Supported Devices

The following table provides the types of supported storage devices:

Storage Device Types of Devices

Storage Arrays

Fibre Channel Switches

• Dell EMC Storage processors

– CX3 series— Tackhammer (CX3–10),

Jackhammer (CX3–20), Sledgehammer (CX3–40), and Mallet (CX3–80)

– CX4 (Fleet) series— Nautilus (CX4–120),

Ironclad (CX4–240), Trident (CX4–480), and Dreadnought (CX4–960)

– AX series — Mamba (AX4–5F, AX4–5i, and

AX4–5FX)

• PowerVault MD Series arrays — MD3000, MD3000i, MD3200, MD3220, MD3200i, MD3220i, MD3600i, MD3600f, MD3620f, and MD3660f

• EqualLogic PS series release 4.3 and later

• Dell EMC Celerra Storage devices (NAS)

• EqualLogic Fluid File System (NAS)

• PowerVault Fluid File System (NAS)

• Compellent FluidFS NAS

• McData and Blade switches except director class switches

• Cisco 9124

• Brocade 200E/4424/300/5100/5300/6520

NOTE: Telnet must be enabled on all McData switches for Lasso to collect the data.

Tape Libraries

• PV136T

• PV132T

• TL2000

• TL4000

Storage Device Types of Devices

• ML6000

Ethernet and FCoE Switches

• Dell PowerConnect 5424/5448

• Dell PowerConnect 6224/6248

• Dell PowerConnect 7024/7024F/7048

• Dell PowerConnect M6220

• Dell PowerConnect 8024/8024F

• Dell PowerConnect M8024/M8024K

• Dell PowerConnect M6348

• Dell PowerConnect M8428K

• Dell PowerConnect B-Series 8000

• Dell PowerConnect 8132/8132f

• Dell PowerConnect 8164/8164f

• Dell PowerConnect 5524/5548

• Dell PowerConnect 2824/2848

• Dell PowerConnect 3524/3524P/3548

• Cisco 2960

• Cisco 4948

• Cisco CBS 3130

• Cisco CBS 3030

• Cisco 3750E/3750X

• Cisco Catalyst 3750E

• Nexus 5020, 7000, and 5548

• Dell Force10 S25P/S50/S55/S60/S2410/S4810/ S4820T/S6000/S5000/Kaveri Firmware v8.3.12.0

• Dell Force10 MXL 10/40GbE

• Dell Force10 C150/C300/E300 (TeraScale)/ E600i (ExaScale)/E1200i (ExaScale)/Z9000

• Brocade 8000

Enclosures

Management & Monitoring Software

Wireless Controllers

• Dell PowerEdge M1000e Chassis

• Dell PowerEdge VRTX chassis

• Host Integration Toolkit For VMware

• SAN HQ

• VMware vCenter 5.0 and 5.1

• System Center Virtual Machine Manager (SCVMM) 2008 and 2012 (excluding Windows 2012 R2)

• Dell PowerConnect W–Series Mobility Controllers W-7210, W-7220, W-7240, W-3200, W-3400, W-3600, W-650, W-651, W-6000

Storage Device Types of Devices

NOTE: The SSH and Telnet must be enabled on the controller for Lasso to collect the data.

Supported Server Operating Systems For Attached Hosts

The following table provides the supported server operating systems for attached hosts:

Operating System Operating System Name

Windows Systems

• Windows Server 2003 (RTM, SP1, SP2) and Windows 2008 (RTM, SP1, SP2).

• For Windows 2008 (R2), if the correct account (Administrator) is not specified during collection, the registry on that remote host should be edited. Use the Windows 2008 configuration registry script, or manually add the DWORD value in LocalAccountTokenFilterPolicy and set the data to 1 in HKEY_LOCAL_MACHINE\SOFTWARE \Microsoft\Windows\CurrentVersion\Policies \system\key , then reboot. It is recommended to use the Administrator account to prevent the modification and reboot.

NOTE:

– For adequate disk space to store a copy

of all event logs and other system data, see ftp://ftp.emc.com/pub/emcgrab/ Windowsdirectory for more information.

– admin$ and c$ share must be enabled

for remote commands to execute the program embedded in Lasso. xCmd.exe may be detected as a threat by the remote host if McAfee or AVG are installed. On both the systems that Lasso is installed and the remote host, add xCmd.exe to the trusted programs if using McAfee or the PUP exception list if using AVG.

– In case of EqualLogic and MD series

SAN .Net framework 2.0 or later is required on the remote Windows host for the successful Windows host collection. If later version is installed, then Lasso still requires version 2.0.

– Windows Server Core is not supported.

• Windows 2003 R2 32 bit and 64 bit.

• Windows 2012 Server

UNIX systems

• Linux — GNU/Linux system

• Solaris — SUN Solaris system

• HP-UX — HP-UX system

• AIX — IBM AIX system

• Secured Shell (SSH) is installed and configured. Normal user credentials are required to

Operating System Operating System Name

establish SSH session, and root password is required to run the commands as root.

• For adequate disk space to store a copy of all logs and system data to be collected, see the Readme file available at ftp://ftp.emc.com/pub/ emcgrab/Unix. In case of ESX, see the Readme file available at ftp://ftp.emc.com/pub/ emcgrab/ESX/

VMware systems VMware ESX 3.0 server and later

Work Flow

The following figure provides the steps to run Lasso, create and upload the report to Dell Technical Support site, and save the configuration for later use.

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Visit support.dell.com.

2. Select your support category.

3. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices.

4. Select the appropriate service or support link based on your need.

You can also write to the US Lasso support at US_Lasso_Support@Dell.com.

Installing And Uninstalling Lasso

This section provides information to install, modify, repair, and uninstall Lasso. Lasso can be installed using GUI or CLI mode.

Prerequisites

Before installing Lasso, make sure that the following prerequisites are met:

• The user account has Administrator privileges.

• The system has any of the following Windows (32 bit or 64 bit) operating system:

– Windows XP – Windows Vista – Windows 7 – Windows 8 – Windows Server 2003 – Windows 2008 R2 – Windows 2003 R2 – Windows 2000 Advanced Server – Windows Server 2012 – Windows Server 2008

NOTE: Windows Server Core is not supported.

Installing Lasso Using GUI

To install Lasso:

1. Double click the .msi file.

The Welcome to the Dell Lasso Installation Wizard is displayed.

2. Click Next.

If you already have an earlier version of Lasso, then the message “A previous version of Lasso was detected on your system. Continuing the installation will upgrade Lasso <current version> to Lasso <latest version>.

Upgrading to the latest version of Lasso provides several benefits. Would you like to proceed with the upgrade?“ window is displayed. Click Upgrade to upgrade to the latest version. Else, click Cancel to exit installation. The Dell Software License Agreement is displayed.

3. Click I accept the license agreement and click Next.

The Readme information is displayed.

4. Click Next.

The Destination Folder window is displayed.

5. Click Next to accept the default directory path or click Browse to specify another location, and click

Next. The Security Level window is displayed.

6. Select one of the following options and click Next:

– Save Environment, Username, and Password — Saves all SAN configuration details, user name,

and password. It is recommended to use this option to run Lasso multiple times and avoid reentering configuration and security details.

– Save Environment and Username only — Saves all SAN configuration details and the user name.

The password is not saved.

– Save Environment only — Saves all SAN configuration details. The user name and password is not

saved. Select this option to skip saving any security related details.

– Do not save any information — Does not save any configuration details of the environment, user

name, and password. Select this option to save configuration and security details, or if the location from where you run Lasso does not allow saving any details.

The Prerequisites window is displayed. The window provides the list of prerequisites that must be met to enable Lasso to collect the data after installation is complete.

7. Click Next.

The Ready to Install the Application window is displayed.

8. Click Next to continue with the installation.

The Lasso has been successfully installed window is displayed.

9. Click Finish to close the installation wizard.

Installing Lasso Using CLI

To install or upgrade, at the command prompt, set the directory to LassoMSIPath and run the command:

msiexec /qn /i <LassoMSIName>/log install.txt

The installation messages are logged in the install.txt file.

NOTE: If msiexec is not recognized as an internal or external command, include %SystemDrive%: \Windows\System32 (x86 bit operating system) or %SystemDrive%\Windows\SysWOW64 (x64 bit operating system) to the path variable.

Modifying Lasso Installation

After installing Lasso, you can modify the components that are installed. To modify the components:

1. Double-click on the .msi file.

The Application Maintenance window is displayed.

2. Select Modify and click Next.

The Ready to Modify the Application window is displayed.

3. Click Next.

The Updating System window is displayed.

4. Click Finish to exit Lasso.

Repairing Lasso Installation

You can also reinstall the corrupt files, registry keys, and shortcuts to the Lasso application. To repair Lasso:

1. Double-click the .msi file.

The Application Maintenance window is displayed.

2. Select Repair and click Next.

The Ready to Repair the Application window is displayed.

3. Click Next.

The Updating System window is displayed.

4. Click Finish to exit Lasso.

Uninstalling Lasso

Lasso can be uninstalled using the GUI or the CLI option. See also:

• Using GUI

• Using CLI

Using GUI

To uninstall Lasso using the GUI, use one of the following options:

• Start Menu

• Windows Add Or Remove Programs Wizard

From Start Menu

To uninstall Lasso from the Start Menu:

1. Click Start → Programs (or All Programs) → Dell → Lasso → Uninstall .

The Are you sure you want to uninstall this product prompt is displayed.

2. Click Yes to uninstall Lasso.

From Windows Add Or Remove Programs Wizard

To uninstall Lasso from the Windows Add or Remove Programs wizard on Windows operating systems:

1. Click Start → Control Panel → Add or Remove Programs .

NOTE: This option differs based on the operating system.

2. Select Dell Lasso (version number) and click Remove.

3. On the Are you sure you want to uninstall Dell Lasso? prompt, click Yes to uninstall Dell Lasso.

From the Application Maintenance Window

To uninstall Lasso from the Application Maintenance window:

1. Double-click the installed .msi file.

The Application Maintenance window is displayed.

2. Select the Remove option and click Next.

The Lasso Uninstall window is displayed.

3. Click Next.

The Updating System window is displayed.

4. Click Finish on the Lasso has been successfully uninstalled window.

Using CLI

To uninstall, run the command prompt as an administrator, set the directory to LassoInstDir and run the command:

Using product code:

<LassoInstallDirectory>\UninstallLasso.cmd No {94BCCCAE-8E94-41BA-92E9B8BA7772C980} /log uninstall.txt

NOTE: Make sure to run the file outside the lasso installation directory.

Security

Lasso is designed to automate data collections from remote systems and depends on network access to these systems.

You can run Lasso from a local system that is on the same subnet as the target remote systems. For the successful remote data collection, make sure that there are no firewalls, group policies, security

enhanced Linux policies, or other security issues.

Passwords

To execute scripts for data collection from remote systems, administrator rights are required to login to remote systems.

On local systems, during installation select the Save Environment, Username, and Password options to store the password in an encrypted vault.

You can either create a new user ID dedicated for Lasso collection or change the password for the current collection. The user id can be disabled or deleted after running Lasso.

Network Ports

Lasso requires network ports to execute the scripts for data collection. The following table describes the scripts and the corresponding network ports:

Scripts Network Port

UNIX/VMware collections SSH (Port 22)

Switch collections SSH (Port 22) and Telnet (Port 23)

Tape collections SSH (Port 22) and Telnet (Port 23)

StorageProcessor collections Navisphere CLI (emc112310 lists ports 6389 and

80/443 or 2162/2163)

CAUTION: If the connection is denied, the storage processor collection cannot be performed.

NOTE: When retrieving the completed collection from the Storage Processor (SP) on Windows XP, Windows 2003, Windows 2008, and Windows Vista, the firewalls display the prompt to allow this connection.

EqualLogic collection SNMP default port 161 (SNMP messages) and port

162 (SNMP traps)

Scripts Network Port

NOTE: From EqualLogic array, SNMP should be enabled with public access for inventory collection.

Windows Collection (UDP ports) 137/138 (NetBIOS), TCP ports 139

(NetBIOS) and 445 (SMB)

EqualLogic FluidFS NAS collection SSH (Port 22), FTP (Port 44421)

PowerVault FluidFS NAS Collection SSH (Port 22), FTP (Port 44421)

Windows uses the utility xCmd. The xCmd uses standard Windows file sharing (UDP ports 137/138 (NetBIOS), TCP ports 139 (NetBIOS) and 445 (SMB).

For more information on Windows Port usage, see Microsoft support site.

Using Lasso

Lasso compiles information for all the devices in the SAN. It also includes company and site contact information. You can save this information as a configuration file (.xml format) for later use. Lasso collects data for the selected devices and generates a report that can be uploaded to Dell Technical Support site.

This section provides information to use Lasso to collect data from the various storage devices in your SAN.

Prerequisites For Data Collection

Before using Lasso to collect data, make sure that the following prerequisites are met:

• IP connectivity is available for the required devices.

• For data collection in XML and HTML format, Lasso requires .Net Framework 2.0 or later. If later

version is installed, then Lasso still requires version 2.0.

• For EqualLogic, and MD series, Net framework 2.0 or later should be installed on the remote Windows

host. If later version is installed, then Lasso still requires version 2.0.

• For EMC SAN, use a system that is not a Fibre Channel attached host.

• For EqualLogic, Compellent, and MD series devices, the SAN Surfer CLI (iSCSI) software should be

installed on the remote Windows, Linux, and VMware hosts to successfully collect iSCSI HBA information.

• For a Compellent SAN, the SAN Surfer CLI (FC) should be installed on the remote Windows, Linux, and

VMware hosts to successfully collect Qlogic FC HBA information.

• For ESX/ESXi, the normal or sudo user should have PasswordAuthentication or Keyboard interactive

authentication enabled.

• For ESX/ESXi, the root user should have permitrootlogin enabled and the PasswordAuthentication or

Keyboard interactive authentication should be enabled.

• For PowerVault MD Series devices, Lasso should be run as an Administrator.

• For PowerVault MD Series devices, MD Storage Manager software should be installed in the system

running Lasso.

• For Compellent SAN, the HBAnyware CLI should be installed on the remote Windows, Linux, and

VMware host to successfully collect Emulex FC HBA collection.

NOTE: Lasso should be installed on a Windows system that has IP connectivity to all the devices in the SAN environment.

• For SAN HQ, Dell EqualLogic SAN headquarters server version should be installed on the windows

host on which the SAN HQ collection needs to be performed.

• For PowerConnect Controller, make sure the following ports are enabled and they are accessible on

the controller:

– SSH: Port 22. – Telnet: Port 23. – SNMP: Port 161. To enable SNMP, in a browser, enter the <Controller IP Address> to

connect to the controller. In the Mobility Controller page, go to Configuration → SNMP and add the SNMP community string.

NOTE: The community string is case- sensitive.

• For System Center Virtual Machine Manager (SCVMM), powershell must be enabled in target Windows

VMM host.

• For Broadcom 57810 CNA collection, Broadcom Advanced Server Program (BASP) Broadcom

Advanced Control Suite (BACS) management application must be installed on the remote windows host.

NOTE: For Brocade collection, Brocade Command Line Utility (BCU) must be installed on the remote windows host.

Running Lasso

You can run Lasso in the following modes:

• GUI

– Start a new configuration – Use an existing configuration – Load the configuration file – Upload an existing collection

• CLI

– Single Device Collection

Starting New Configuration

Use this option to create a new configuration and generate a report. To collect data using GUI:

1. Click Start → Programs (or All Programs) → Dell → Lasso and click Lasso.

The Welcome to Lasso window is displayed.

2. Select Start with a new configuration and click Continue.

The Your Company Information window is displayed.

3. Select Enable Report Filtering to exclude Customer Identification Information (CII) in the report.

Click Yes in the confirmation message displayed to exclude the information. Else, click No. Click Learn More link to display the window with the information about the data that is filtered. The

data that is filtered are:

– iSCSI network configuration information such as IP address, Gateway, Subnet Mask, and Domain. – Host identification information such as host names. – iSCSI configuration information such as Volume Names and IQN names.

NOTE: It is recommended to not select the Enable Report Filtering option, if the Lasso collection is performed for technical support or proactive maintenance support.

Click Close to close the window. Enter the required information in the Company Information and Dell Technical Support Information

section and click Continue. The Your Company Contacts window is displayed.

4. Enter the required information and click Continue.

The Your Hardware Environment window is displayed.

5. Select the devices (one or multiple devices depending on your requirement and SAN) for which Lasso

must collect data and click Continue. The device-specific Your Hardware Environment windows are displayed.

6. For each device, enter the required information. Click Continue until you complete providing

information for each selected device. The Device Collection window is displayed.

7. Make sure that the displayed devices are the selected devices for which data must be collected and

click Start Collection. The status bar displays the collection status.

8. Click the Clock icon next to each device to view the progress.

9. Click Continue once collection is complete.

The collected data is packaged and the Your Upload Options window is displayed.

10. You can select the following and click Continue.

– To access the collected data file, click Open Location. By default, it is saved in the user profile

directory. For example, c:\Users\<username>\Dell\Lasso\results\. For information on the collected files, see Generated File Formats.

– To immediately upload the collection package to Dell, select Yes. Else, select No. – To save the configuration details with a password for later use, select Yes. Else, select No.

Following actions are performed based on the selection:

– If you have selected Yes to upload the report, the collection uploads to Dell Technical Support

site.

– If you have selected No, the Save Lasso Configuration dialog box is displayed. Click Browse and

save the file in the required location with the password.

The Confirmation window is displayed.

11. To see the SAN configuration, select View Your SAN Configuration and click Finish.

Lasso tool is closed and the report is opened in the internet browser.

Use Existing Configuration

Before using this option, make sure that a configuration is saved in the Lasso installation directory.

NOTE: Loading configuration files from Lasso 3.8 and earlier may result in loss of some device authentication information.

To use an existing configuration:

1. Click Start → Programs (or All Programs) → Dell → Lasso and click Lasso.

The Welcome to Lasso window is displayed.

2. Select Use an existing configuration.

A drop-down box with the available configurations is displayed. A dialog box displays indicating that background validation is in-progress.

3. Click Continue

A message requesting for password is displayed. Enter the password. The Your Company Information window is displayed.

4. Edit the existing information or add new information. Perform the steps from 4 to step 11 mentioned

in the Starting New Configuration section.

Loading Configuration File

Use this option if the configuration file is located in a directory other than the Lasso user profile directory.

NOTE: Loading configuration files from Lasso 3.8 and earlier may result in loss of some device authentication information.

To load an existing configuration:

1. Click Start → Programs (or All Programs) → Dell → Lasso and click Lasso.

The Welcome to Lasso window is displayed.

2. Select Load a configuration file and click Browse. Specify the file and click Continue.

A dialog box displays indicating that background validation is in progress. The Your Company Information window is displayed.

3. Edit the information or add new information. Perform the steps from 4 to step 11 mentioned in the

Starting New Configuration section.

Upload Existing Collection

To upload an existing configuration:

1. Click Start → Programs (or All Programs) → Dell → Lasso and click Lasso.

The Welcome to Lasso window is displayed.

2. Select Upload an existing collection.

3. Select from the following geographical location:

– Europe, Middle East, or Asia – All Other Countries

4. Select the Upload full collection option to upload the collection to Dell Technical Support site. Click

Browse to select the report to be uploaded.

For more information on the report formats, see Generated File Formats.

5. Select Authenticated Proxy option to upload the report using proxy.

Enter the following details:

– IP/Hostname — Enter the IP address or hostname of the proxy server (optional). – Port — Enter the port number. Default port is 80. – Username — Enter the user name (optional). – Password — Enter the password (optional).

NOTE: IP/Hostname information is mandatory, if the port used is other than the default.

6. Click Continue.

A message is displayed indicating that uploading to Dell is in-progress.

7. Click Finish when the confirmation message is displayed to close the tool.

Lasso GUI — Fields And Descriptions

This section provides information about the fields that are available in the Lasso Graphical User Interface (GUI) windows:

• Welcome To Lasso

• Your Company Information

• Your Company Contacts

• Your Hardware Environment

• Storage Arrays

• Fibre Channel Switches

• Ethernet Switches

• Tape Libraries

• Attached Hosts

• Enclosures

• Management and Monitoring Software

• Wireless Controllers

• Device Collection

• Upload Collection

• Confirmation

NOTE: Lasso does not support Tape Libraries in this release.

Welcome to Lasso

Use Lasso to collect configuration and diagnostics data for the storage devices in the SAN and upload the report to Dell Technical Support site.

Select one of the following options and click Continue.

Field Description

Start with a new configuration Select this option to start with a new configuration.

Before saving the configuration, if you navigate back to select this option, then the configuration is lost.

Use an existing configuration Select this option to use the configuration file

saved in the Lasso installation directory. From the drop-down menu, select the required configuration file.

Load a configuration file Select this option to use the configuration file

saved in a location other than the Lasso user profile directory.

Click Browse to load the configuration file.

NOTE: If the configuration file has array attached Windows-based hosts, a background validation process is automatically run for a few seconds using the host credentials that is locally cached.

Upload an existing collection Select this option to upload the collected

information from the SAN to Dell Technical Support.

Select your geographic location from the following options:

• Europe, Middle East, or Asia

• All Other Countries

Select Upload full collection option to upload the collection to Dell Technical Support site. Click Browse to select the report to be uploaded.

Select Authenticated Proxy option to upload the collection using proxy. Specify the following proxy details:

• IP/ hostname

• Port number

• Username

• Password

NOTE: IP/Hostname is mandatory, if the port used is other than default.

Your Company Information

In this page, provide your company information, Dell Technical Support information, and click Continue.

NOTE: Fields with an asterisk are mandatory.

Select the Enable Sensitive Data Filtering option to exclude Customer Identification Information (CII) from the report.

NOTE: If this option is selected, only Company Name is mandatory.

Click the Learn More link to display the list of sensitive data that is filtered.

Your Company Contacts

In this page, provide the company contact details, edit the contact details, and click Continue.

NOTE: Fields with an asterisk are mandatory.

Your Company Contacts

To edit the information of the company contact, click Edit available next to the contact. Update the required fields and click Update Contact to save the updates. Else, click Cancel.

To remove a contact, click Delete available next to the contact. Click Yes in the “Do you wish to delete the Customer Contact information for <contact name>?” to remove. Else, click No.

Edit Contact Information

Field Description

Name Enter the company contact name.

Title Enter the designation of the contact.

Email Address Enter the E-mail address of the contact.

Primary Phone Number Enter the primary phone number of the contact.

Select the type of phone number entered from the drop down list.

Secondary Phone Number Enter the secondary phone number of the contact.

Select the type of phone number entered from the drop down list.

Click Save New Contact to save the entered information. Else, click Cancel. The saved contact is displayed in the Your Company Contacts section.

Click Previous to display the Your Company Information page.

Your Hardware Environment

In this page, select the type of devices in your SAN environment for Lasso to collect the data and click

Continue.

Field Description

Storage Arrays Select this option to collect data for the storage

arrays.

Fibre Channel Switches Select this option to collect data for the fibre

channel switches.

Ethernet & FCoE Switches Select this option to collect data for the ethernet

and FCoE switches.

Tape Libraries Select this option to collect data for the tape

libraries.

Attached Hosts Select this option to collect data for the attached

hosts.

Enclosures Select this option to collect data for the

enclosure(s).

Management & Monitoring Software Select this option to collect data for the

management and monitoring software.

Wireless Controllers Select this option to collect data for the wireless

controllers.

NOTE: Lasso does not support Tape Libraries in this release.

To collect more details, the required device page is displayed for each selected device. If previous configuration of Lasso is used and you want to add a specific device, then select the required

device option. If you remove an already selected device, then “ The option you have selected will result in

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