Dell Lasso Version 4.2 Owner's Manual

DELL Lasso

Version 4.2

Readme

This readme contains information for Lasso 4.2.

Lasso is a Java-based utility that automates the collection of logs and configuration from servers, disk arrays (EqualLogic,
PowerVault MD-Series, and EMC), Fibre Channel switches (Brocade, McData, and Cisco), Tape Libraries, and Ethernet and
FCoE switches.

After the collection, Lasso parses the data into an XML file, which is packaged with the original collection and encrypted.
The encrypted file is uploaded to Dell Technical Support to use the hardware, software, and firmware information for
troubleshooting, checking compatibility, and upgrading existing equipment.

What’s New

1) Support time out value option for Windows host. Collection on Windows host is automatically terminated if the host
times out.

2) Support for automatic upgrade to new version of Lasso using GUI or CLI without uninstalling the current or earlier version.

3) Support for firmware version 6.0 (Glenlivet) on Dell EqualLogic Arrays.

4) Enable the following methods to automatically upload the report to Dell Technical Support site:

 Authenticated Proxy
 Non-Authenticated Proxy
 Pass through Authentication

5) Store the device report collected in multiple files in a single folder or in a .zip file.

6) Parser support for the following devices:

 Dell M1000 Enclosure
 Dell Blade Switch M8428-k (Brazos)
 Storage Array MD3600i (FatBob)

7) Support to parse the Broadcom NIC information when running in the Host Bus Adapter (HBA) mode using the Broadcom

Advanced Server Program (BASP) software.

8) Support to parse Converged Network Adapter (CNA) card information using Broadcom command Line Utility (BCU)

installed on Windows Hosts attached to EqualLogic, MD Series, and Compellent.

9) Support to collect and parse Host Integration Tool Kit data for VMWare hosts in the EqualLogic, MDSeries and Compellent

SAN using Management and Monitoring screen in Lasso user interface.

10) Support to collect and parse the following iSCSI HBA attributes from Windows, Linux, and VMWare Hosts attached to

EqualLogic, MD Series, and Compellent.

 ExeThrottle
 TCP_Nagle
 AFW_Delayed_ACK
 Large_Frames

11) Support to collect VMware support logs in case of EqualLogic, MDSeries, and Compellent SAN using advanced mode.

12) The "

13) Time and speed used to perform the “Ping test” to test the connectivity between the EqualLogic devices is the same as

14) Support to collect diagnostics information from Cisco Nexus switches.

15) Support to collect and parse the value for the “TCP Delayed ACK” Windows setting from Windows Host attached to

16) Provide Ethernet Switch Type as,

17) Display the build version of Lasso used for collection on the top of the HTML report.

18) Provide the error code and the message when process fails during collection, parsing, or report upload for a SAN device.

19) Collect and parse the output from “esxcli iscsi networkportal list" command of the iSCSI Network cards for VMware

20) New format for Online Help. The Online Help is posted as User's Guide to the support site.

Secure Site (Removes Customer Identification Information (CII)

The "

Learn More

used by Putty.

EqualLogic, MDSeries, and Compellent SAN.

 “

PowerConnect

all PowerConnect B8000 switches

 “

Brocade Ethernet

version 5.0 and later.

" link option provides information about the feature when selected.

” - collect and parse all the Power Connect switches and PowerConnect M8428K. Only collect for

” - collect for all Brocade B8000 switches

” option is renamed to "

Enable Report Filtering

".

Hardware and Software Requirements

Supported Devices

Lasso collects data from:

 Storage Arrays:

o Dell EMC CLARiiON Storage Processor Release 6 or later
o Dell EMC Celerra Storage devices (NAS)
o PowerVault MD Series arrays - MD3000, MD3000i, MD3200, MD3220, MD3200i, MD3220i and MD3600i
o PowerVault FluidFS NAS
o EqualLogic PS series Release 4.3 or later
o EqualLogic FluidFS NAS

 Windows Operating Systems:

o Windows Server 2003 Standard, Enterprise, and Datacenter Editions
o Windows Server 2003 R2 Standard and Enterprise Editions
o Windows Server 2003 x64 Standard, Enterprise, and Datacenter Editions
o Windows Server 2003 x64 R2 Standard and Enterprise Edition
o Windows Server 2008 R2 Standard, Enterprise, and Datacenter
o Windows Server 2008 x64 Standard, Enterprise, and Datacenter
o Windows Server 2008 x86 Standard, Enterprise and Datacenter Editions
o Windows 2000 Advanced Server (Limited support)

NOTE

: Windows Server Core is not supported.

NOTE

: Lasso 4.2 does not run on or collect from Windows Server 2012 and Windows 8 systems.

 UNIX Operating Systems:

o Linux - Red Hat Enterprise Linux up to version 6.0, SUSE Linux Enterprise Server up to SP1, CentOS,

XenServer

o Solaris
o HP-UX
o IBM AIX
o VMware - ESX and ESXi servers 3.5 and later

NOTE

: Lasso 4.2 does not collect from ESX 5.1 systems.

 Fibre Channel Switches:

o Brocade, McData, and Blade switches except director class switches
o Cisco 9124

 Tape Libraries:

o PV136T
o PV132T
o TL2000
o TL4000
o ML6000

 Ethernet and FCoE Switches:

o Dell PowerConnect 5424/5448
o Dell PowerConnect 6224/6248
o Dell PowerConnect 7024/7048
o Dell PowerConnect M6220
o Dell PowerConnect 8024/8024F
o Dell PowerConnect M8024/M8024K
o Dell PowerConnect M6348
o Dell PowerConnect B-Series 8000
o Dell PowerConnect M8428K
o Cisco 2960

o Cisco 4948
o Cisco 3750E/3750X
o Cisco CBS 3130
o Cisco CBS 3030
o Cisco Catalyst 3750E
o Cisco Nexus 5020/7000/5548
o Dell Force10 S50/S60/S2410/S4810

 Enclosures:

o Dell M1000e

Before collecting data, make sure to perform the settings provided in Software Requirements section.

Prerequisites

 Make sure IP connectivity is available to all defined devices.

 .NET framework 2.0 and SP v1.0 or later.

NOTE

: For EqualLogic, MD series, and Compellent SAN, .Net framework 2.0 or later must be installed on the

remote Windows host to successfully collect data.

NOTE

: For EqualLogic, Compellent, and MD series SAN, the SANsurfer CLI (iSCSI) software must be installed on the

remote Windows, Linux, and VMware hosts to successfully collect iSCSI HBA information.

NOTE

: For Compellent SAN, the SANsurfer CLI (FC) must be installed on the remote Windows, Linux, and VMware

host to successfully collect Qlogic FC HBA collection.

NOTE

: For Compellent SAN, the HBAnyware CLI must be installed on the remote Windows, Linux, and VMware host

to successfully collect Emulex FC HBA collection.

 To collect from EMC, use a system that is not a Fibre Channel attached host.

 To collect from EqualLogic, install Lasso on one of the iSCSI hosts.

Software Requirements

 Windows Systems:

o For Windows 2008 (R2), it is recommended to use administrator account during report collection. If not, do

one of the following:

- Edit the registry on the remote host using the Windows 2008 Configuration registry script
provided in the help file.

- Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\system\key,
add DWORD value 'LocalAccountTokenFilterPolicy' and set the value data to 1 and reboot the
system.

o Enable "admin$" and "c$" share to run remote commands.

o Make sure that adequate disk space is available to temporarily store all event logs and other system data.

o The program xCmd.exe, a program embedded in Lasso, may be detected as a threat by McAfee or AVG

installed on the remote Windows host. To prevent this, add xCmd.exe to the trusted programs (for McAfee) or
the PUP exception list (for AVG.)

NOTE

: Lasso 4.2 does not run on or collect from Windows Server 2012 and Windows 8 systems.

 UNIX systems:

o For more information on Linux, Solaris, HP-UX and IBM AIX systems, see the readme file available at

ftp://ftp.emc.com/pub/emcgrab/Unix.

o For more information on ESX and ESXi, see the readme file available at

ftp://ftp.emc.com/pub/emcgrab/ESX/.

NOTE

: Make sure that SSH is installed and configured. Credentials for normal user is required to establish SSH

session, and root password is required to run commands as root.

NOTE

: Make sure adequate disk space is available to store a copy of all logs and system data that is collected.

 Fibre Channel Switches:

Enable Telnet on all M6220 Ethernet switches.

 Command line JRE Version 1.6 or later.

 Modular Disk Storage Manager must be installed on the management station for successful MD Series collection.

 Modify the timeout value, since the default timeout value of 15 minutes may not be sufficient to collect data from

PowerVault NX3500 and EqualLogic FS7500 devices. The timeout value (nas.timeout.value) must be modified in
the NAS.properties file available in the Lasso installation directory.

NOTE

: The timeout value is in milliseconds.

NOTE

: This timeout mechanism is applicable to all the devices. For collection to be successful, change or update

the corresponding device properties file.

 SANsurfer CLI (FC) must be installed on the remote Windows, Linux, and VMware Host to gather FC HBA

information.

 SANsurfer CLI (iSCSI) must be installed on the remote Windows, Linux, and VMware hosts to gather iSCSI HBA

information.

 HBAnyware CLI (FC) must be installed on the remote Windows, Linux, and VMware hosts to gather FC HBA

information.

Supported Web Browsers

Lasso supports the following Web browsers:

 Internet Explorer 9.0 and Internet Explorer 8.0

NOTE

: For Internet Explorer, enable scripting in Internet Options or include http://127.0.0.1 as Trusted Site.

 Mozilla Firefox 12.0, Mozilla Firefox 11.0, and Mozilla Firefox 10.0 for Windows Server 2008 Professional and

Microsoft Windows Small Business Server 2011

Installation

To install Lasso, use an administrator account or you must have administrator privileges. Double-click the .msi file and
follow the instructions on the wizard.

Upgrade/Downgrade

To upgrade or downgrade Lasso, uninstall existing version, and install the required version.

Uninstallation

To uninstall Lasso, use one of the following options:

 Navigate to

 Navigate to

 In the installation directory, double-click

Start
Start

->

Control Panel

->

Programs

->

Add/Remove Programs

->

Dell

->

Lasso

Uninstall.exe

->

Uninstall

. Locate Lasso and click

.

.

Remove

.

Notes

In case of any issue with EMCReports, see the readme file available at ftp://ftp.emc.com/pub/emcgrab/Windows.

Limitations

 DF351714, DF449573, and LASSO-309: On importing .SAN file in Lasso 4.0/4.1/4.2, Lasso fails to display Cisco Fibre

Channel switches, Brocade, Ethernet and FCoE Switches, and hosts attached to Compellent in Your Hardware
Environment: Fibre Channel Switches, Ethernet and FCoE Switches, Storage Arrays, and Attached Hosts screens.

 DF521933: When multiple collections run on an ESXi 5.0 host, Lasso fails to delete the Dell Collector folder from

the temporary directory.

 DF378248: Microsoft Security Essentials detects Lasso as a threat during Windows collection.

Resolution

Disable Microsoft Security Essentials during Windows Collection.

 Add xCmd.exe as a trusted program in the exception list of McAfee and AVG antivirus respectively.

 Windows host validation fails if “xCmd” is registered erroneously.

Resolution

Check the host’s services to verify if “xCmd” is registered erroneously. If yes, run “sc delete xCmdSvc” on the
remote host to remove it and retry validation.

 Windows 2000 collections using Lasso are not supported on a Windows 7 or a Windows 2008 Server R2 system.

 Powerpath must be installed on the remote Windows host to get LUN mapping information in the XML and HTML

format of the collection.

 Lasso cannot be installed in folder names having special characters.

 To collect data for McData switches, enable Telnet on all McData switches.

 The SAN Configuration HTML format of the collection report displays "unknown" for most attributes as minimal

information is collected from VMware and 64-bit Linux hosts attached to CLARiiON or Celerra.

 To run Lasso, command line JRE Version 1.6 or later is required.

 Lasso installer does not support SystemRoot directory as the destination folder. Therefore, do not select this

directory as the destination folder during Lasso installation.

 LASSO-191: On Force10 devices, the "Show running" command fails to run in model s50v.

 In case of Cisco Ethernet switches, Lasso does not parse the trunk ports.

 LASSO-120: Lasso validation of Force10 switches through SSH is not successful if enable password is configured.

 LASSO-72: Lasso collection of Force10 stacked switches through SSH is not successful when enable password is not

configured.

 LASSO-552: Lasso should provide appropriate error message, when command fails on M1000e Enclosure.

 LASSO-551: Lasso collection timeout fails for M1000e Enclosure.

 LASSO-544: For an EqualLogic array, Lasso fails to collect the Network information for all the members in a Group

when there is a problem in the interface.

 LASSO-560: While running collection for Linux host attached to MD-series, do not execute the VM-support

command.

:

:

Open Issues and Resolutions

Fixed Issues/def

Issue 1(DF249815)

Description

In Lasso version 3.9.1, when any Fibre Channel Switch is selected from the "
IP/Login credentials are provided for a different Ethernet switch, Lasso successfully validates and collects data for the
selected switch but uses an incorrect script to collect the correct command strings for Cisco Switch.

Type of Fibre Channel Switch

" List and

Resolution

Provide switch credentials for the selected switch type and run the collection. Make sure that the same credentials are
applied correctly while logging on to the switch.

Issue 2

Description

Lasso installer may hang with a message 'Waiting for disk space calculation to be complete'.