Dell K080D User Manual

Dell™ Optiplex™ 960

Setup and Quick Reference Guide

This guide provides a features overview, specifications, and quick setup,

software, and troubleshooting information for your computer. For more

information about your operating system, devices, and technologies, see

the Dell Technology Guide at support.dell.com.

Models DCSM, DCNE, DCCY

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

If you purchased a Dell™ n Series computer, any references in this document to
Microsoft

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights
owned by Macrovision Corporation and other rights owners. Use of this
copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited.

____________________

Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are trademarks of Dell
Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under
license; Intel, Pentium, iAMT, Core, and Celeron are registered trademarks of Intel Corporation in the
U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft,
Windows, Windows Server, MS-DOS, Windows Vista, and the Windows Vista start button logo are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other
countries; AMD, ATI, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.

®

Windows® operating systems are not applicable.

Models DCSM, DCNE, DCCY

August 2008 P/N K080D Rev. A00

Contents

1 About Your Computer. . . . . . . . . . . . . . . . . 7

Mini Tower — Front View . . . . . . . . . . . . . . . . . 7

Mini Tower — Back View

Mini Tower — Back Panel Connectors

Desktop — Front View

Desktop — Back View

Desktop — Back Panel Connectors

Small Form Factor— Front View

Small Form Factor— Back View

Small Form Factor— Back Panel Connectors

. . . . . . . . . . . . . . . . . 8

. . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . 12

. . . . . . . . . . . . 13

. . . . . . . . . . . . 14

. . . . . 15

2 Setting Up Your Computer . . . . . . . . . . . . 17

Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 17

Installing Your Computer in an Enclosure

Connecting to the Internet

. . . . . . . . . . . . . . . . 24

Setting Up Your Internet Connection

. . . . . . . . 22

. . . . . . . . 24

Contents 3

Transferring Information to a New Computer . . . . . . 25

®

Microsoft
System

Microsoft Windows

Windows Vista® Operating

. . . . . . . . . . . . . . . . . . . . . . . . 25

®

XP . . . . . . . . . . . . . . 25

3 Specifications . . . . . . . . . . . . . . . . . . . . 29

4 Troubleshooting Tips

. . . . . . . . . . . . . . . 39

Using the Hardware Troubleshooter. . . . . . . . . . . 39

Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Power Problems

Memory Problems

Lockups and Software Problems

Dell Technical Update Service

Dell Diagnostics

. . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . 47

. . . . . . . . . . 48

. . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . 49

5 Reinstalling Software . . . . . . . . . . . . . . 51

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Identifying Drivers

Reinstalling Drivers and Utilities

Restoring Your Operating System

Using Microsoft

Using Dell Factory Image Restore

Using the Operating System Media

. . . . . . . . . . . . . . . . . 51

. . . . . . . . . . 51

. . . . . . . . . . . . 53

®

Windows® System Restore . . . 54

. . . . . . . . . 54

. . . . . . . . . 55

4 Contents

6 Finding Information . . . . . . . . . . . . . . . . . 57

7 Getting Help. . . . . . . . . . . . . . . . . . . . . . . 59

Obtaining Assistance . . . . . . . . . . . . . . . . . . 59

Fast Call for Help

Loading iAMT drivers on installation

Technical Support and Customer Service

DellConnect

Online Services

AutoTech Service

Automated Order-Status Service

. . . . . . . . . . . . . . . . . . 60

. . . . . . . . 60

. . . . . 61

™

. . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . 62

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . 63

. . . . . 63

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Contents 5

6 Contents

About Your Computer

5

8

9

12

11

7

6

10

1

2

3

4

Mini Tower — Front View

1 hard drive activity light 2 link integrity light

3 WiFi (optional) light 4 diagnostic lights

5 power button, power light 6 optical drive

About Your Computer 7

7 optical-drive eject button 8 optical-drive filler panel

4

3

7

6

1

2

5

9 flex bay (for optional floppy drive

or memory card reader)

11 headphone connector 12 microphone connector

10 USB 2.0 connectors (4)

Mini Tower — Back View

1 power supply check button 2 power supply check light

3 cover-release latch and padlock ring

(security screw also an option)

8 About Your Computer

4 security cable slot

5 power connector 6 back-panel connectors

1

2

11

10

3

4

8

9

14

12

13

5

6

7

7 expansion-card slots (4)

Mini Tower — Back Panel Connectors

1 PS2 mouse connector 2 parallel (printer) connector

3 serial connector 4 network-activity light

5 network adapter connector 6 link-integrity light

7 space for optional wireless

connector

9 line-in/microphone connector 10 USB 2.0 connectors (6)

11 VGA video connector 12 eSATA connector

13 DisplayPort connector 14 PS2 keyboard connector

8 line-out connector

About Your Computer 9

Desktop — Front View

1

2

58 76

3

4

9

10

11

12

1 power button, power light 2 optical drive

™

3 optical-drive tray eject button 4 Dell

5 USB 2.0 connectors (2) 6 microphone connector

7 headphone connector 8 flex bay (for optional floppy drive,

9 hard drive activity light 10 link integrity light

11 WiFi (optional) light 12 diagnostic lights

badge

memory card reader, or second

3.5-inch hard disk drive)

10 About Your Computer

Desktop — Back View

6

2

3

4

5

7

1

1 expansion card slots (4) 2 power supply check button

3 power supply check light 4 cover-release latch and padlock ring

(security screw also an option)

5 security cable slot 6 power connector

7 back-panel connectors

About Your Computer 11

Desktop — Back Panel Connectors

1

2

11

10

3

4

8

9

14

12

13

5

6

7

1 PS2 mouse connector 2 parallel (printer) connector

3 serial connector 4 network-activity light

5 network adapter connector 6 link-integrity light

7 space for optional wireless

connector

9 line-in/microphone connector 10 USB 2.0 connectors (6)

11 VGA video connector 12 eSATA connector

13 DisplayPort connector 14 PS2 keyboard connector

8 line-out connector

12 About Your Computer

Small Form Factor— Front View

1

2

4

8

7

6

5

3

12
11

10

9

1 power button, power light 2 optical-drive (slim-line)

3 optical-drive eject button 4 slim-line flex bay (for optional floppy

drive or memory card reader)

5 Dell badge 6 headphone connector

7 microphone connector 8 USB 2.0 connectors (2)

9 hard drive activity light 10 link integrity light

11 WiFi (optional) light 12 diagnostic lights

About Your Computer 13

Small Form Factor— Back View

3

1

6

7

2

5

4

1 expansion-card slots (2) 2 power supply check button

3 power supply check light 4 cover-release latch and padlock ring

(security screw also an option)

5 security cable slot 6 power connector

7 back-panel connectors

14 About Your Computer

Small Form Factor— Back Panel Connectors

1

2

11

10

3

8

9

14

12

13

4

5

6

7

1 PS2 mouse connector 2 parallel (printer) connector

3 serial connector 4 network-activity light

5 network adapter connector 6 link-integrity light

7 space for optional wireless

connector

9 line-in/microphone connector 10 USB 2.0 connectors (6)

11 VGA video connector 12 eSATA connector

13 DisplayPort connector 14 PS2 keyboard connector

8 line-out connector

About Your Computer 15

16 About Your Computer

Setting Up Your Computer

21

Quick Setup

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

NOTE: Some devices may not be included if you did not order them.

1

Your computer comes with VGA and DisplayPort connectors for video
(Desktop back panel shown here).

1 DisplayPort connector 2 VGA video connector

2

Using the DisplayPort for video may require an optional adapter to
connect to older monitors which only support VGA and/or DVI (available
at

www.dell.com

information about DisplayPort.

NOTE: When connecting a DisplayPort monitor or adapter, the multi-monitor

capability of the system will not be available during boot or when running
DOS. Output will be limited to the DisplayPort monitor only. When the system
has booted to Windows and loaded the graphics driver, then multi-monitor
support will be fully functional.

). Refer to the Dell Technology Guide for more

Setting Up Your Computer 17

NOTE: Connection of a DisplayPort monitor or adapter will result in the x16

PCI-Express slot being disabled. This is not a valid configuration. Remove the
PCI-Express card. Alternatively you may use the VGA port to connect a
display device if the PCI-Express card is not a graphics card.

3

Connect the monitor using a VGA cable.

4

Connect a USB device, such as a keyboard or mouse.

18 Setting Up Your Computer

5

Connect the network cable.

6

Connect the modem (if your computer has this option).

Setting Up Your Computer 19

7

Connect the power cable(s).

8

Press the power buttons on the monitor and the computer.

20 Setting Up Your Computer

9

1

2

3

6

5

4

Connect to your network.

1 Internet service 2 cable or DSL modem

3 wireless router (not necessary if your

computer has the optional WiFi
capability)

5 desktop computer with USB wireless

adapter

4 desktop computer with network

adapter

6 USB wireless adapter

The Dell™ Wireless Antenna, if purchased, connects to the wireless
connector.

Setting Up Your Computer 21