Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, OptiPlex, and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks
of Microsoft Corporation; Intel and Pentium are registered trademarks of Intel Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may
not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• My computer documentation
• My device documentation
• Desktop System Software (DSS)
Drivers and Utilities CD (also known as ResourceCD)
NOTE: The Drivers and Utilities CD may be optional and may
not ship with your computer.
Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers (see
"Reinstalling Drivers and Utilities" in your online User’s Guide), to run the Dell Diagnostics (see "Dell Diagnostics"
on page 30), or to access your documentation.
Readme files may be
included on your CD to
provide the most current
updates about technical
changes to your computer
or advanced technicalreference material for
technicians or experienced
users.
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
NOTE: Drivers and documentation updates can be found at
support.dell.com.
Dell™ Product Information Guide
Quick Reference Guide5
Page 6
What Are You Looking For?Find It Here
• How to remove and replace parts
• Specifications
• How to configure system settings
• How to troubleshoot and solve problems
• Service Tag and Express Service Code
• Microsoft Windows License Label
Dell™ OptiPlex™ User’s Guide
Microsoft Windows XP Help and Support Center
1
Click
Start→
Guides
2
Click the
The User’s Guide is also available on the optional Drivers
and Utilities CD.
Service Tag and Microsoft® Windows® License
These labels are located on your computer.
• Use the Service Tag to
identify your computer
when you use
support.dell.com
contact support.
• Enter the Express
Service Code to direct
your call when
contacting support.
Help and Support→ Dell User and System
→
System Guides
User’s Guide
or
.
for your computer.
• How to reinstall my operating system
6Quick Reference Guide
Operating System CD
NOTE: The Operating System CD may be optional and may
not ship with your computer.
The operating system is already installed on your computer.
To reinstall your operating system, use the Operating System CD. See "Reinstalling Microsoft Windows XP" on
page 39.
After you reinstall your
operating system, you can
use the optional Drivers and Utilities CD
(ResourceCD) to reinstall
drivers for the devices that
came with your computer.
Your operating system
product key label is located
on your computer.
NOTE: The color of your CD varies based on the operating
system you ordered.
Page 7
What Are You Looking For?Find It Here
• Solutions — Troubleshooting hints and tips, articles from
technicians, frequently asked questions, and online
courses
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the
appropriate support site.
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with technical
support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and white
papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS) — If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates for
your operating system and support for Dell™ 3.5-inch
USB floppy drives, Intel
®
processors, optical drives, and
USB devices. DSS is necessary for correct operation of
your Dell computer. The software automatically detects
your computer and operating system and installs the
updates appropriate for your configuration.
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
To download Desktop System Software:
1
Go to
support.dell.com
segment, and enter your Service Tag.
2
Select
3
Click your operating system and search for the keyword
Desktop System Software
NOTE: The support.dell.com user interface may vary
dependent upon your selections.
Windows Help and Support Center
1
Click
Start→
2
Type a word or phrase that describes your problem and
click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
, select your region or business
Drivers & Downloads
.
Help and Support
and click Go.
.
Quick Reference Guide7
Page 8
Setting Up Your Computer
CAUTION: Before performing any of the procedures in this section, follow the safety instructions in Product
Information Guide.
NOTICE: If your computer has an expansion card installed (such as a modem card), connect the appropriate cable
to the card, not to the connector on the back panel.
NOTICE: To help allow the computer to maintain proper operating temperature, ensure that you do not place the
computer too close to a wall or other storage compartment that might prevent air circulation around the chassis.
NOTE: Before you install any devices or software that did not ship with your computer, read the documentation that
came with the device or software, or contact the vendor to verify that the device or software is compatible with
your computer and operating system.
You must complete all the steps to properly set up your computer. See the appropriate figures that follow
the instructions.
NOTICE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously.
1
Connect the keyboard and mouse.
NOTICE: Do not connect a modem cable to the network adapter connector. Voltage from telephone
communications can cause damage to the network adapter.
Set Up Your Keyboard and Mouse
2
Connect the modem or network cable.
Insert the network cable, not the telephone line, into the network connector. If you have an optional
modem, connect the telephone line to the modem.
8Quick Reference Guide
Page 9
3
Connect the monitor using
either
the white DVI cable or the blue VGA cable (
do not
connect both
cables).
Align and gently insert the monitor cable to avoid bending connector pins. Tighten the thumbscrews
on the cable connectors.
NOTE: Some monitors have the video connector underneath the back of the screen. See the documentation
that came with your monitor for its connector locations.
Set Up Your Monitor
4
Connect the speakers.
Quick Reference Guide9
Page 10
5
Connect power cables to the computer, monitor, and devices and connect the other ends of the power
cables to electrical outlets.
Power Connections
NOTICE: To avoid damaging a computer with a manual voltage-selection switch, set the switch for the voltage that
most closely matches the AC power available in your location.
NOTICE: In Japan, the voltage selection switch must be set to the 115-V position even though the AC power
available in Japan is 100 V.
6
Verify that the voltage selection switch is set correctly for your location.
Your computer has a manual voltage-selection switch. Computers with a voltage selection switch on
the back panel must be manually set to operate at the correct operating voltage.
10Quick Reference Guide
Page 11
System Views
Mini Tower Computer — Front View
1
2
3
10
9
1location of Service TagUse the Service Tag to identify your computer when you access the Dell Support
website or call technical support.
2CD/DVD driveInsert a CD or DVD (if supported) into this drive.
3floppy driveInsert a floppy disk into this drive.
4hard-drive activity light This light flickers when the hard drive is in use.
4
5
6
7
8
Quick Reference Guide11
Page 12
5USB 2.0 connectors (2)Use the USB connectors on the front of the computer for devices that you connect
occasionally, such as joysticks or cameras, or for bootable USB devices.
It is recommended that you use the USB connectors on the back of the computer
for devices that typically remain connected, such as printers and keyboards.
6diagnostic lightsUse the lights to help you troubleshoot a computer problem based on the
diagnostic code (for more information, see "Diagnostic Lights" on page 34).
7power buttonPress this button to turn on the computer.
NOTICE: To avoid losing data, do not turn off the computer by pressing the
power button. Instead, perform an operating system shutdown.
NOTICE: If your operating system has ACPI enabled, when you press the power
button the computer will perform an operating system shutdown.
8power lightThe power light illuminates and blinks or remains solid to indicate different
operating states:
• No light — The computer is turned off.
• Steady green — The computer is in a normal operating state.
• Blinking green — The computer is in a power-saving mode.
• Blinking or solid amber — The computer is receiving electrical power, but an
internal power problem might exist. See "Power Problems" in your online
Guide
.
To exit from a power-saving mode, press the power button or use the keyboard or
the mouse if it is configured as a wake device in the Windows Device Manager. For
more information about sleep modes and exiting from a power-saving mode, see
your online User’s Guide.
For a description of light codes that can help you troubleshoot problems with your
computer, see "System Lights" on page 33.
9headphone connectorUse the headphone connector to attach headphones.
10 link integrity light
• Green — A good connection exists between a 10-Mbps network and the computer.
• Orange — A good connection exists between a 100-Mbps network and the
computer.
• Off — The computer is not detecting a physical connection to the network.
User’s
12Quick Reference Guide
Page 13
Mini Tower Computer — Back View
1
2
3
4
5
6
1
cover release latch
padlock ring
2
3power connectorInsert the power cable into this connector.
This latch allows you to open the computer cover.
Insert a padlock to lock the computer cover.
Quick Reference Guide13
Page 14
4voltage selection switch Your computer is equipped with a manual voltage-selection switch. To avoid
damaging a computer with a manual voltage-selection switch, set the switch for the
voltage that most closely matches the AC power available in your location.
NOTICE: In Japan the voltage-selection switch must be set to the 115-V
position.
Also, ensure that your monitor and attached devices are electrically rated to operate
with the AC power available in your location.
5back-panel connectorsPlug serial, USB, and other devices into the appropriate connector.
See "Mini Tower Computer — Back-Panel Connectors" on page 14.
6card slotsAccess connectors for any installed PCI and PCI Express cards.
Mini Tower Computer — Back-Panel Connectors
1
parallel connector
13
1098
Connect a parallel device, such as a printer, to the parallel connector. If you have a
USB printer, plug it into a USB connector.
24
NOTE: The integrated parallel connector is automatically disabled if the computer
detects an installed card containing a parallel connector configured to the same
address. For more information, see your online User’s Guide.
link integrity light• Green — A good connection exists between a 10-Mbps network and the
2
computer.
• Orange — A good connection exists between a 100-Mbps network and the
computer.
• Off — The computer is not detecting a physical connection to the network.
5
6
7
14Quick Reference Guide
Page 15
3
network adapter
connector
network activity light
4
line-in connector
5
line-out connector
6
microphone connector
7
USB 2.0 connectors (4)
8
9
video connector
serial connector
10
To attach your computer to a network or broadband device, connect one end of a
network cable to a network jack or your network or broadband device. Connect the
other end of the network cable to the network adapter connector on the back
panel of your computer. A click indicates that the network cable has been securely
attached.
NOTE: Do not plug a telephone cable into the network connector.
On computers with a network adapter card, use the connector on the card.
It is recommended that you use Category 5 wiring and connectors for your
network. If you must use Category 3 wiring, force the network speed to 10 Mbps
to ensure reliable operation.
This light flashes yellow when the computer is transmitting or receiving network
data. A high volume of network traffic may make this light appear to be in a steady
"on" state.
Use the blue line-in connector to attach a record/playback device such as a
cassette player, CD player, or VCR.
On computers with a sound card, use the connector on the card.
Use the green line-out connector to attach headphones and most speakers with
integrated amplifiers.
On computers with a sound card, use the connector on the card.
Use the pink microphone connector to attach a personal computer microphone
for voice or musical input into a sound or telephony program.
On computers with a sound card, the microphone connector is on the card.
Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
Plug the cable from your VGA-compatible monitor into the blue connector.
NOTE: If you purchased an optional graphics card, this connector will be covered by
a cap. Connect your monitor to the connector on the graphics card. Do not remove
the cap.
Connect a serial device, such as a handheld device, to the serial port. The default
designation is COM1 for serial connector 1.
For more information, see your online User’s Guide.
Quick Reference Guide15
Page 16
Desktop Computer — Front View
1
11
1USB 2.0 connectors (2)Use the USB connectors on the front of the computer for devices that you
connect occasionally, such as joysticks or cameras, or for bootable USB devices
(see your online User’s Guide for more information about booting to a USB
device).
It is recommended that you use the USB connectors on the back panel for devices
that typically remain connected, such as printers and keyboards.
2hard-drive activity lightThis light flickers when the hard drive is being accessed.
3power buttonPress this button to turn on the computer.
NOTICE: To avoid losing data, do not turn off the computer by pressing the
power button for 6 seconds or longer. Instead, perform an operating system
shutdown.
89
2
7
3
5
4610
NOTICE: If your operating system has ACPI enabled, when you press the
power button the computer will perform an operating system shutdown.
4Dell badgeThis badge can be rotated to match the orientation of your computer. To rotate
the badge, place your fingers around the outside of the badge, press firmly, and
turn the badge. You can also rotate the badge using the slot provided near the
bottom of the badge.
16Quick Reference Guide
Page 17
5power lightThe power light illuminates and blinks or remains solid to indicate different
operating states:
• No light — The computer is turned off.
• Steady green — The computer is in a normal operating state.
• Blinking green — The computer is in a power-saving mode.
• Blinking or solid amber — See "Power Problems" in your online
To exit from a power-saving mode, press the power button or use the keyboard or
the mouse if it is configured as a wake device in the Windows Device Manager.
For a description of light codes that can help you troubleshoot problems with your
computer see "System Lights" on page 33.
6diagnostic lightsUse the lights to help you troubleshoot a computer problem based on the
diagnostic code. For more information, see "Diagnostic Lights" on page 34.
7link integrity light
8headphone connectorUse the headphone connector to attach headphones.
9floppy driveInsert a floppy disk into this drive.
10 CD/DVD driveInsert a CD or DVD (if supported) into this drive.
11 location of Service TagUse the Service Tag to identify your computer when you access the Dell Support
• Green — A good connection exists between a 10-Mbps network and the
computer.
• Orange — A good connection exists between a 100-Mbps network and the
computer.
• Off — The computer is not detecting a physical connection to the network.
website or call technical support.
User’s Guide
.
Desktop Computer — Back View
1
1card slotsAccess connectors for any installed PCI and PCI Express Cards.
2back-panel connectorsPlug serial, USB, and other devices into the appropriate connector.
3power connectorInsert the power cable into this connector.
2346
See "Desktop Computer — Back-Panel Connectors" on page 18.
5
Quick Reference Guide17
Page 18
4voltage selection switchYour computer is equipped with a manual voltage-selection switch. To avoid
damaging a computer with a manual voltage-selection switch, set the switch for
the voltage that most closely matches the AC power available in your location.
NOTICE: In Japan, the voltage-selection switch must be set to the 115-V
position.
Also, ensure that your monitor and attached devices are electrically rated to
operate with the AC power available in your location.
5padlock ringInsert a padlock to lock the computer cover.
6cover release latchUse this latch to open the computer cover.
Desktop Computer — Back-Panel Connectors
1
parallel connector
13
1098
Connect a parallel device, such as a printer, to the parallel connector. If you have a
USB printer, plug it into a USB connector.
24
NOTE: The integrated parallel connector is automatically disabled if the computer
detects an installed card containing a parallel connector configured to the same
address. For more information, see your online User’s Guide.
link integrity light• Green — A good connection exists between a 10-Mbps network and the
2
computer.
• Orange — A good connection exists between a 100-Mbps network and the
computer.
• Off — The computer is not detecting a physical connection to the network.
5
6
7
18Quick Reference Guide
Page 19
network adapter
3
connector
network activity light
4
line-in connector
5
line-out connector
6
microphone connector
7
USB 2.0 connectors (4)
8
9
video connector
serial connector
10
To attach your computer to a network or broadband device, connect one end of a
network cable to either a network jack or your network or broadband device.
Connect the other end of the network cable to the network adapter connector on
the back panel of your computer. A click indicates that the network cable has been
securely attached.
NOTE: Do not plug a telephone cable into the network connector.
On computers with a network adapter card, use the connector on the card.
It is recommended that you use Category 5 wiring and connectors for your
network. If you must use Category 3 wiring, force the network speed to 10 Mbps
to ensure reliable operation.
This light flashes yellow when the computer is transmitting or receiving network
data. A high volume of network traffic may make this light appear to be in a steady
"on" state.
Use the blue line-in connector to attach a record/playback device such as a
cassette player, CD player, or VCR.
On computers with a sound card, use the connector on the card.
Use the green line-out connector to attach headphones and most speakers with
integrated amplifiers.
On computers with a sound card, use the connector on the card.
Use the pink microphone connector to attach a personal computer microphone
for voice or musical input into a sound or telephony program.
On computers with a sound card, the microphone connector is on the card.
Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
Plug the cable from your VGA-compatible monitor into the blue connector.
NOTE: If you purchased an optional graphics card, this connector will be covered by
a cap. Connect your monitor to the connector on the graphics card. Do not remove
the cap.
Connect a serial device, such as a handheld device, to the serial port. The default
designation is COM1 for serial connector 1.
For more information, see your online User’s Guide.
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
Quick Reference Guide19
Page 20
Before You Begin
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your
computer.
1
Shut down the operating system:
a
Save and close any open files, exit any open programs, click the
Off Computer
b
In the
Turn off computer
.
window, click
Tur n of f
.
Start
button, and then click
Tu r n
The computer turns off after the operating system shutdown process finishes.
2
Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, turn them off now.
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help
ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing
that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any
connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
To avoid damaging the computer, perform the following steps before you begin working inside the
computer.
1
Turn off your computer.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the
network wall jack.
2
Disconnect any telephone or telecommunication lines from the computer.
3
Disconnect your computer and all attached devices from their electrical outlets, and then press the
power button to ground the system board.
4
If applicable, remove the computer stand (for instructions, see the documentation that came with the
stand).
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
20Quick Reference Guide
Page 21
5
Remove the computer cover:
•Remove the mini tower computer cover (see "Mini Tower Computer" on page 21).
•Remove the desktop computer cover (see "Desktop Computer" on page 27).
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate any static electricity that could harm internal components.
Mini Tower Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the computer cover.
1
Follow the procedures in "Before You Begin" on page 19.
2
If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
3
Lay the computer on its side.
4
Slide the cover release latch back as you lift the cover.
5
Grip the sides of the computer cover and pivot the cover up using the hinge tabs as leverage points.
6
Remove the cover from the hinge tabs and set it aside on a soft nonabrasive surface.
Quick Reference Guide21
Page 22
1
2
3
22Quick Reference Guide
1 security cable slot
2 cover release latch
3 padlock ring
Page 23
Desktop Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the computer cover.
1
Follow the procedures in "Before You Begin" on page 19.
2
If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
3
Slide the cover release latch back as you lift the cover.
4
Pivot the cover up using the hinge tabs as leverage points.
5
Remove the cover from the hinge tabs and set it aside on a soft nonabrasive surface.
The real-time clock is being reset
(jumpered temporarily).
Solving Problems
Dell provides a number of tools to help you if your computer does not perform as expected. For the latest
troubleshooting information available for your computer, see the Dell Support website at
support.dell.com.
If computer problems occur that require help from Dell, write a detailed description of the error, beep
codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then
contact Dell from the same location as your computer. For information on contacting Dell, see your
online User’s Guide.
For an example of the Express Service Code and Service Tag, see "Finding Information" on page 5.
Express Service Code:___________________________
Service Tag:___________________________
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" in your online
User’s Guide and run the Dell Diagnostics before you contact Dell for technical assistance. For
information on contacting Dell, see your online User’s Guide.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
30Quick Reference Guide
Page 31
Enter system setup (see "System Setup" in your online User’s Guide for instructions), review your
computer’s configuration information, and ensure that the device you want to test displays in system
setup and is active.
Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD (also
known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1
Turn on (or restart) your computer.
2
When the DELL logo appears, press <F12> immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from the optional Drivers and Utilities CD (see "Starting the Dell Diagnostics From the Drivers and
Utilities CD" on page 31).
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
3
When the boot device list appears, highlight
4
When the Dell Diagnostics
Starting the Dell Diagnostics From the Drivers and Utilities CD
1
Insert the
2
Shut down and restart the computer.
®
Windows® desktop. Then shut down your computer and try again.
Main Menu
Drivers and Utilities
Boot to Utility Partition
appears, select the test you want to run.
CD.
and press <Enter>.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft Windows desktop. Then shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots
according to the devices specified in system setup.
3
When the boot device list appears, highlight the listing for the CD/DVD drive and press <Enter>.
4
Select the listing for the CD/DVD drive option from the CD boot menu.
5
Select the option to boot from the CD/DVD drive from the menu that appears.
6
Ty p e 1 to start the
7
Ty p e 2 to start the Dell Diagnostics.
8
Select
Run the 32 Bit Dell Diagnostics
Drivers and Utilities
CD menu.
from the numbered list. If multiple versions are listed, select
the version appropriate for your computer.
9
When the Dell Diagnostics
Main Menu
appears, select the test you want to run.
Quick Reference Guide31
Page 32
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main Menu
screen appears, click the button for the option
you want.
OptionFunction
Express TestPerforms a quick test of devices. This test typically takes 10 to 20 minutes and
requires no interaction on your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended TestPerforms a thorough check of devices. This test typically takes an hour or more
and requires you to answer questions periodically.
Custom TestTests a specific device. You can customize the tests you want to run.
Symptom TreeLists the most common symptoms encountered and allows you to select a test
based on the symptom of the problem you are having.
2
If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell. For information on contacting Dell, see your
online
User’s Guide
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the
.
Custom Test
or
Symptom Tree
option, click the applicable tab described in
the following table for more information.
TabFunction
ResultsDisplays the results of the test and any error conditions encountered.
ErrorsDisplays error conditions encountered, error codes, and the problem
description.
HelpDescribes the test and may indicate requirements for running the test.
ConfigurationDisplays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from
system setup, memory, and various internal tests, and it displays the
information in the device list in the left pane of the screen. The device list may
not display the names of all the components installed on your computer or all
devices attached to your computer.
ParametersYou can customize the test by changing the test settings.
4
When the tests are completed, if you are running the Dell Diagnostics from the
CD (optional), remove the CD.
32Quick Reference Guide
Drivers and Utilities
Page 33
5
Close the test screen to return to the
computer, close the
Main Menu
Main Menu
screen.
screen. To exit the Dell Diagnostics and restart the
System Lights
Your power light may indicate a computer problem.
Power LightProblem DescriptionSuggested Resolution
Solid greenPower is on, and the computer is
operating normally.
Blinking greenThe computer is in a power-saving
mode.
Blinks green several
times and then
turns off
Solid yellowThe Dell Diagnostics is running a
Blinking yellowA power supply or system board
Solid green and a
beep code during
POST
Solid green power
light, no beep code
and no video during
POST
Solid green power
light and no beep
code, but the
computer locks up
during POST
A configuration error exists.Check Diagnostic Lights to see if the specific
test, or a device on the system board
may be faulty or incorrectly installed.
failure has occurred.
A problem was detected while the
BIOS was executing.
The monitor or the graphics card may
be faulty or incorrectly installed.
An integrated system board device
may be faulty.
No corrective action is required.
Press the power button, move the mouse, or
press a key on the keyboard to wake the
computer.
problem is identified (see "Diagnostic Lights"
on page 34).
If the Dell Diagnostics is running, allow the
testing to complete.
Check Diagnostic Lights to see if the specific
problem is identified (see "Diagnostic Lights"
on page 34).
If the computer does not boot, contact Dell
for technical assistance.
contacting Dell, see your online
Check Diagnostic Lights to see if the specific
problem is identified (see "Diagnostic Lights"
on page 34).
See "Power Problems" in your online User’s Guide.
For instructions on diagnosing the beep code
see "Beep Codes" on page 37. Also, check
Diagnostic Lights to see if the specific
problem is identified.
Check Diagnostic Lights to see if the specific
problem is identified.
Check Diagnostic Lights to see if the specific
problem is identified. If the problem is not
identified, contact Dell for technical
assistance.
see your online
For information on contacting Dell,
User’s Guide
For information on
User’s Guide
.
.
Quick Reference Guide33
Page 34
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the
front or back panel. The lights can be "off" or green. When the computer starts normally, the patterns or
codes on the lights change as the boot process completes. If the POST portion of system boot completes
successfully, all four lights display solid green for a short time, and then turn off.
If the computer malfunctions during the POST process, the pattern displayed on the LEDs may help
identify where in the process the computer halted. If the computer malfunctions after a successful
POST, the diagnostic lights do not indicate the cause of the problem.
NOTE: The orientation of the diagnostic lights may vary depending on the system type. The diagnostic lights can be
Memory modules are detected, but a
memory failure has occurred.
A possible graphics card failure has
occurred.
A possible floppy or hard drive failure has
occurred.
• If you have one memory module
installed, reinstall it and restart the
computer. For information on
reinstalling memory modules, see your
User’s Guide
online
• If you have two or more memory
modules installed, remove the modules,
reinstall one module, and then restart
the computer. If the computer starts
normally, reinstall an additional module.
Continue until you have identified a
faulty module or reinstalled all modules
without error.
• If available, install properly working
memory of the same type into your
computer.
• If the problem persists,
information on contacting Dell, see your
online
User’s Guide
• If the computer has a graphics card,
remove the card, reinstall it, and then
restart the computer.
• If the problem still exists, install a
graphics card that you know works and
restart the computer.
• If the problem persists or the computer
has integrated graphics,
For information on contacting Dell, see
your online
Reseat all power and data cables and
restart the computer.
User’s Guide
.
contact Dell
.
contact Dell
.
. For
.
A possible USB failure has occurred.Reinstall all USB devices, check cable
Memory modules are detected, but a
memory configuration or compatibility
error exists.
A failure has occurred.
This pattern also displays when you enter
system setup and may not indicate a
problem.
After POST is complete, all four
diagnostic lights turn green briefly before
turning off to indicate a normal operating
condition.
• If you have one memory module
installed, reinstall it and restart the
computer. For information on
reinstalling memory modules, see your
User’s Guide
online
• If you have two or more memory
modules installed, remove the modules,
reinstall one module, and then restart
the computer. If the computer starts
normally, reinstall an additional module.
Continue until you have identified a
faulty module or reinstalled all modules
without error.
• If available, install properly working
memory of the same type into your
computer.
• If the problem persists,
information on contacting Dell, see your
online
User’s Guide
• Ensure that no
module/memory connector placement
requirements
• Verify that the
you are installing are compatible with
your computer.
• If the problem persists,
information on contacting Dell, see your
User’s Guide
online
• Ensure that the cables are properly
connected to the system board from the
hard drive, CD drive, and DVD drive.
• Check the computer message that
appears on your monitor screen.
• If the problem persists,
information on contacting Dell, see your
User’s Guide
online
None.
special memory
exist.
memory modules
.
contact Dell
.
contact Dell
.
contact Dell
.
. For
that
. For
. For
36Quick Reference Guide
Page 37
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor cannot display errors or
problems. This series of beeps, called a beep code, identifies a problem. One possible beep code
(code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you
that the computer encountered a memory problem.
If your computer beeps during start-up:
1
Write down the beep code.
2
See "Dell Diagnostics" on page 30 to identify a more serious cause.
3
Contact Dell for technical assistance. For information on contacting Dell, see your online
4-2-3Gate A20 failure4-4-1Serial or parallel port test failure
4-2-4Unexpected interrupt in protected
mode
4-3-1Memory failure above address
0FFFFh
4-3-3Timer-chip counter 2 failure4-4-4Cache test failure
4-3-4Time-of-day clock stopped
3-3-4Video Memory test failure
3-4-2Screen retrace failure
4-2-2Shutdown failure
4-4-2Failure to decompress code to
shadowed memory
4-4-3Math-coprocessor test failure
User’s
Quick Reference Guide37
Page 38
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
1
Click the
2
Ty p e
3
Click
4
In the
click
Start
button and click
Help and Support
hardware troubleshooter
Hardware Troubleshooter
Hardware Troubleshooter
Next
.
in the
list, click
.
in the
Search
field and click the arrow to start the search.
Search Results
list.
I need to resolve a hardware conflict on my computer
, and
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,
or other system settings have left the computer in an undesirable operating state. See the Windows Help
and Support Center for information on using System Restore. To access the Windows Help and Support
Center, see "Windows Help and Support Center" on page 7.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
Creating a Restore Point
1
Click the
2
Click
3
Follow the instructions on the screen.
Start
button and click
System Restore
Help and Support
.
.
Restoring the Computer to an Earlier Operating State
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
Restore
2
Ensure that
3
Click a calendar date to which you want to restore your computer.
The
Start
button, point to
.
Restore my computer to an earlier time
Select a Restore Point
All Programs→
Accessories→
System Tools
is selected, and click
, and then click
Next
.
screen provides a calendar that allows you to see and select restore points.
All calendar dates with available restore points appear in boldface type.
4
Select a restore point and click
Next
.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or
more restore points are available, click the restore point that you prefer.
38Quick Reference Guide
System
Page 39
5
Click
Next
.
The
Restoration Complete
screen appears after System Restore finishes collecting data and then the
computer restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can
undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not
alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
Restore
2
Click
3
Click
The
4
After the computer restarts, click OK.
Enabling System Restore
Start
button, point to
.
Undo my last restoration
Next
.
System Restore
screen appears and the computer restarts.
All Programs→ Accessories→ System Tools
and click
Next
.
, and then click
System
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To verify that System Restore is enabled:
1
Click the
2
Click
3
Click
4
Click the
5
Ensure that
Start
button and click
Control Panel
Performance and Maintenance
System
.
System Restore
tab.
Turn off System Restore
.
.
is unchecked.
Reinstalling Microsoft Windows XP
Before You Begin
NOTE: The procedures in this document were written for the Windows default view in Windows XP Home Edition,
so the steps will differ if you set your Dell computer to the Windows Classic view or are using Windows XP
Professional.
If you are considering reinstalling the Windows XP operating system to correct a problem with a newly
installed driver, first try using Windows XP Device Driver Rollback.
1
Click the
2
Under
Start
button and click
Pick a Category
Control Pane
, click
Performance and Maintenance
l.
.
Quick Reference Guide39
Page 40
3
Click
System
.
4
In the
System Properties
5
Click
Device Manager
6
Right-click the device for which the new driver was installed and click
7
Click the
8
Click
Drivers
tab.
Roll Back Driver
window, click the
.
.
Hardware
tab.
Properties
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating
system to the operating state it was in before you installed the new device driver (see "Using Microsoft
Windows XP System Restore" on page 38).
NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the
Drivers and Utilities CD to load any required drivers, including the drivers required if your computer has a RAID
controller.
Reinstalling Windows XP
NOTICE: You must use Windows XP Service Pack 1 or later when you reinstall Windows XP.
NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard
drive configurations, the primary hard drive is the first drive detected by the computer.
To reinstall Windows XP, you need the following items:
•Dell
•Dell
Operating System
CD
Drivers and Utilities
CD
To reinstall Windows XP, perform all the steps in the following sections in the order in which they are
listed.
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you
must also reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files
and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell
technical support representative instructs you to do so.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer
before you reinstall Windows XP. See the documentation that came with the software for instructions.
Booting From the Operating System CD
1
Save and close any open files and exit any open programs.
2
Insert the
3
Restart the computer.
Operating System
CD. Click
Exit
if the
Install Windows XP
message appears.
40Quick Reference Guide
Page 41
4
Press <F12> immediately after the DELL logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the
computer and try again.
5
Press the arrow keys to select
6
When the
Windows XP Setup
1
When the
2
Read the information on the
Press any key to boot from CD
Windows XP Setup
CD-ROM
, and press <Enter>.
message appears, press any key.
screen appears, press <Enter> to select
Microsoft Windows Licensing Agreement
To set up Windows now
screen, and press <F8> to
accept the license agreement.
3
If your computer already has Windows XP installed and you want to recover your current Windows XP
data, type
4
If you want to install a new copy of Windows XP, press <Esc> to select that option.
5
Press <Enter> to select the highlighted partition (recommended), and follow the instructions on the
r
to select the repair option, and remove the CD.
screen.
The
Windows XP Setup
screen appears, and the operating system begins to copy files and install the
devices. The computer automatically restarts multiple times.
NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your
computer.
NOTICE: Do not press any key when the following message appears: Press any key to boot from
the CD
.
.
6
When the
click
7
Enter your name and organization (optional) in the
8
At the
accept the one provided) and a password, and click
9
If the
10
Enter the date, time, and time zone in the
11
If the
12
If you are reinstalling Windows XP Professional and you are prompted to provide further information
Regional and Language Options
Next
.
screen appears, select the settings for your location and
Computer Name and Administrator Password
Modem Dialing Information
screen appears, enter the requested information and click
Date and Time Settings
Networking Settings
screen appears, click
Personalize Your Software
screen, and click
window, enter a name for your computer (or
Next
.
Typical
and click
window, and click
Next
.
Next
.
regarding your network configuration, enter your selections. If you are unsure of your settings, accept
the default selections.
Windows XP installs the operating system components and configures the computer. The computer
automatically restarts.
NOTICE: Do not press any key when the following message appears: Press any key to boot from
the CD.
Quick Reference Guide41
Next
Next
.
.
Page 42
13
When the
14
When the
click
15
When the
16
When the
17
Click
18
Click
19
Reinstall the appropriate drivers with the
20
Reinstall your virus protection software.
21
Reinstall your programs.
NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs, you need the Product
Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve.
Welcome to Microsoft
How will this computer connect to the Internet?
Skip
.
Ready to register with Microsoft?
Who will use this computer?
Next
.
Finish
to complete the setup, and remove the CD.
screen appears, click
screen appears, select
screen appears, you can enter up to five users.
Drivers and Utilities
Next
.
No, not at this time
CD.
message appears,
and click
Next
Using the Drivers and Utilities CD
To use the Drivers and Utilities CD (also known as the ResourceCD) while you are running the Windows
operating system:
NOTE: To access device drivers and user documentation, you must use the Drivers and Utilities CD while you are
running Windows.
1
Turn on the computer and allow it to boot to the Windows desktop.
2
Insert the
If you are using the
Installation
Drivers and Utilities
Drivers and Utilities
window opens to inform you that the
CD into the CD drive.
CD for the first time on this computer, the
Drivers and Utilities
ResourceCD
CD is about to begin installation.
.
3
Click OK to continue.
To complete the installation, respond to the prompts offered by the installation program.
4
Click
Next
at the
Welcome Dell System Owner
5
Select the appropriate
Drivers for Your Computer
To display a list of device drivers for your computer:
Click
1
2
To view all available drivers for your computer, click Drivers from the Topic drop-down menu.
42Quick Reference Guide
My Drivers
The
Drivers and Utilities
then a list of device drivers for your system configuration is displayed on the screen.
Click the appropriate driver and follow the instructions to download the driver to your computer.
System Model, Operating System, Device Type,
in the
To pi c
drop-down menu.
CD (optional) scans your computer’s hardware and operating system, and
beep codes, 37
diagnostic lights, 34
system lights, 33
H
hardware
beep codes, 37
conflicts, 38
Dell Diagnostics, 30
Hardware Troubleshooter, 38
Help and Support Center, 7
help file
Windows Help and Support
Center, 7
I
installing parts
before you begin, 20
L
labels
Microsoft Windows, 6
Service Tag, 6
lights
diagnostic, 34
power, 17
system, 33
M
motherboard. See system
board
O
operating system
reinstalling, 6
reinstalling Windows XP, 39
Operating System CD, 6
P
power
light, 17
power light
diagnosing problems with, 33
problems. See troubleshooting
Product Information Guide, 5
IRQ conflicts, 38
Index43
Page 44
R
U
regulatory information, 5
reinstalling
Windows XP, 39
S
safety instructions, 5
Service Tag, 6
software
conflicts, 38
support website, 7
system board, 25, 28
System Restore, 38
T
troubleshooting
beep codes, 37
conflicts, 38
Dell Diagnostics, 30
diagnostic lights, 34
Hardware Troubleshooter, 38
Help and Support Center, 7
restore computer to previous
operating state, 38
system lights, 33
User’s Guide, 6
W
warranty information, 5
Windows XP
Hardware Troubleshooter, 38
Help and Support Center, 7
reinstalling, 6, 39
setup, 41
System Restore, 38
44Index
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