Before working inside your computer................................................................................................................................. 6
Before you begin ............................................................................................................................................................. 7
ESD field service kit ..............................................................................................................................................................7
After working inside your computer....................................................................................................................................8
2 Removing and installing components............................................................................................. 9
Base cover............................................................................................................................................................................ 10
Removing the base cover..............................................................................................................................................10
Installing the base cover................................................................................................................................................ 12
Removing the 3-cell battery......................................................................................................................................... 13
Installing the 3-cell battery............................................................................................................................................13
Removing the 6-cell battery......................................................................................................................................... 14
Installing the 6-cell battery............................................................................................................................................15
Removing the memory modules...................................................................................................................................16
Installing the memory modules......................................................................................................................................17
Removing the WLAN card............................................................................................................................................ 18
Installing the WLAN card...............................................................................................................................................18
Removing the M.2 2280 solid-state drive...................................................................................................................19
Installing the M.2 2280 solid-state drive.................................................................................................................... 20
Removing the M.2 2230 solid-state drive...................................................................................................................21
Installing the M.2 2230 solid-state drive.....................................................................................................................22
Removing the M.2 2280 PCIe solid-state drive.........................................................................................................23
Installing the M.2 2280 PCIe solid-state drive........................................................................................................... 24
Hard drive.............................................................................................................................................................................25
Removing the hard drive.............................................................................................................................................. 25
Installing the hard drive.................................................................................................................................................26
Removing the speakers.................................................................................................................................................27
Installing the speakers...................................................................................................................................................28
Graphics Processing Unit (GPU) fan................................................................................................................................29
Removing the GPU fan.................................................................................................................................................29
Installing the GPU fan................................................................................................................................................... 30
CPU fan................................................................................................................................................................................. 31
Removing the CPU fan..................................................................................................................................................31
Contents3
Installing the CPU fan.................................................................................................................................................... 31
Removing the heat sink—UMA...................................................................................................................................32
Installing the heat sink—UMA..................................................................................................................................... 33
Removing the heat sink—discrete..............................................................................................................................34
Installing the heat sink—discrete................................................................................................................................ 34
Removing the coin-cell battery....................................................................................................................................35
Installing the coin-cell battery...................................................................................................................................... 36
Removing the I/O board............................................................................................................................................... 37
Installing the I/O board................................................................................................................................................. 38
Power button with optional fingerprint reader................................................................................................................ 40
Removing the power button and optional fingerprint reader.................................................................................. 40
Installing the power button with optional fingerprint reader....................................................................................40
Removing the power-adapter port.............................................................................................................................. 41
Installing the power-adapter port................................................................................................................................42
Removing the touchpad............................................................................................................................................... 43
Installing the touchpad..................................................................................................................................................44
Removing the display assembly................................................................................................................................... 45
Installing the display assembly......................................................................................................................................48
Removing the display bezel..........................................................................................................................................49
Installing the display bezel............................................................................................................................................ 50
System board........................................................................................................................................................................51
Removing the system board......................................................................................................................................... 51
Installing the system board...........................................................................................................................................54
Palm-rest and keyboard assembly.................................................................................................................................... 58
Removing the palm-rest and keyboard assembly......................................................................................................58
Installing the palm-rest and keyboard assembly........................................................................................................58
Video drivers........................................................................................................................................................................ 60
Intel Serial IO driver.............................................................................................................................................................60
Wireless and Bluetooth drivers..........................................................................................................................................60
4 System setup............................................................................................................................. 61
System setup........................................................................................................................................................................61
System setup options......................................................................................................................................................... 62
Enhanced Pre-Boot System Assessment (ePSA) diagnostics......................................................................................68
Running the ePSA diagnostics.....................................................................................................................................68
System diagnostic lights.....................................................................................................................................................68
Recovering the operating system..................................................................................................................................... 69
Flashing the BIOS................................................................................................................................................................ 70
Flea power release...............................................................................................................................................................70
Wi-Fi power cycle.................................................................................................................................................................71
6 Getting help and contacting Dell.................................................................................................. 72
Contents5
1
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
•You have read the safety information that shipped with your computer.
•A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For
additional safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
an unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables
have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you
disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,
before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Topics:
•Before working inside your computer
•Electrostatic discharge—ESD protection
•ESD field service kit
•Transporting sensitive components
•After working inside your computer
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1. Ensure that you follow the Safety Instruction.
2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
3. Turn off your computer.
4. Disconnect all network cables from the computer.
CAUTION:
the network device.
5. Disconnect your computer and all attached devices from their electrical outlets.
6. Press and hold the power button while the computer is unplugged to ground the system board.
NOTE:
an unpainted metal surface at the same time as touching a connector on the back of the computer.
To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from
To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
6Safety instructions
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is
an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in
previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate
and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
•Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
•Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
•When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
•Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: antistatic mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an antistatic mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system
being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESDsensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare
metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily
placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is
known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be
aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a
wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at
least once per week.
Safety instructions
7
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a
best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the
best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have
one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to
test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a
rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work
area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is
being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as
Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically
handling any hardware components.
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts
should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the
ESD mat, in the system, or inside an anti-static bag.
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION:
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your
body and back.
6. Follow the same techniques in reverse to set the load down.
Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1. Connect any telephone or network cables to your computer.
CAUTION:
computer.
2. Connect your computer and all attached devices to their electrical outlets.
3. Turn on your computer.
4. If required, verify that the computer works correctly by running ePSA diagnostics.
To connect a network cable, first plug the cable into the network device and then plug it into the
Safety instructions
8
Removing and installing components
Recommended tools
The procedures in this document may require the following tools:
•Phillips screwdriver #1
•Flat-head screwdriver
•Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,
and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type
is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
2
Table 1. Screw list
ComponentSecured toScrew typeQuantityScrew image
Base coverPalm-rest and keyboard
assembly
6-Cell BatteryPalm-rest and keyboard
assembly
3-Cell batteryPalm-rest and keyboard
assembly
Hard drive
NOTE: The hard
drive is available
only in computers
shipped with 3-cell
battery.
Hard drive bracketHard driveM3x34
Display hingesPalm-rest and keyboard
Display assemblyPalm-rest and keyboard
Palm-rest and keyboard
assembly
assembly
assembly
M2x55
M2x47
M2x44
M2x43
M2.5x56
M2x46
I/O boardPalm-rest and keyboard
assembly
CPU fanPalm-rest and keyboard
assembly
M2x33
M2x42
Removing and installing components9
ComponentSecured toScrew typeQuantityScrew image
Power-adapter portPalm-rest and keyboard
assembly
Power button and optional
fingerprint reader
GPU fanPalm-rest and keyboard
M.2 2280 Solid-state drive System boardM2x42
M.2 2230 Solid-state drive Palm-rest and keyboard
USB Type-C bracketSystem boardM2x42
Touchpad bracketPalm-rest and keyboard
TouchpadPalm rest and keyboard
WLAN card bracketWLAN cardM2x41
System boardPalm-rest and keyboard
Palm-rest and keyboard
assembly
assembly
assembly
assembly
assembly
assembly
M1.2x21
M1.6x22
M2x42
M2x41
M2x33
M1.6x22
M2x46
Base cover
Removing the base cover
1. Follow the procedure in Before working inside your computer.
The figure indicates the location of the base cover and provides a visual representation of the removal procedure.
10
Removing and installing components
1. Remove the five screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.
2. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
3. Pry open the base cover starting from the top-center edge of the palm-rest and keyboard assembly and follow the "guidance line"
indicated in the image to remove the base cover.
4. Lift the base cover off the palm-rest and keyboard assembly.
Removing and installing components
11
Installing the base cover
If you are replacing a component, remove the existing component before performing the installation procedure.
The figure indicates the location of the base cover and provides a visual representation of the installation procedure.
1. Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place.
2. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
3. Replace the five screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.
1. Follow the procedure in After working inside your computer.
Battery
Lithium-ion battery precautions
CAUTION:
• Exercise caution when handling Lithium-ion batteries.
• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting
the AC adapter from the system to allow the battery to drain.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
12Removing and installing components
• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or
damage to the battery and other system components.
• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a
Lithium-ion battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://
www.dell.com/support for assistance and further instructions.
• Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and resellers.
Removing the 3-cell battery
NOTE: The battery type in your computer varies depending on the configuration ordered.
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
The figure indicates the location of the battery and provides a visual representation of the removal procedure.
1. Disconnect the battery cable from the system board.
2. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.
3. Lift the battery off the palm-rest and keyboard assembly.
Installing the 3-cell battery
If you are replacing a component, remove the existing component before performing the installation procedure.
The figure indicates the location of the battery and provides a visual representation of the installation procedure.
Removing and installing components
13
1. Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly.
2. Install the four screws (M2x4) that secure the battery to the system board and palm-rest and keyboard assembly.
3. Connect the battery cable to the system board.
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the 6-cell battery
NOTE:
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
The figure indicates the location of the battery and provides a visual representation of the removal procedure.
The battery type in your computer varies depending on the configuration ordered.
14
Removing and installing components
1. Disconnect the battery cable from the system board.
2. Remove the seven screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.
3. Lift the battery off the palm-rest and keyboard assembly.
Installing the 6-cell battery
If you are replacing a component, remove the existing component before performing the installation procedure.
The figure indicates the location of the battery and provides a visual representation of the installation procedure.
Removing and installing components
15
1. Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly.
2. Replace the seven screws (M2x4) to secure the battery to the system board and palm-rest and keyboard assembly.
3. Connect the battery cable to the system board.
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Memory modules
Removing the memory modules
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Disconnect the battery cable.
The figure indicates the location of the memory module and provides a visual representation of the removal procedure.
16
Removing and installing components
1. Lift the mylar and use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the
memory module pops up.
2. Slide and remove the memory module off the memory module slot on the system board.
Installing the memory modules
If you are replacing a component, remove the existing component before performing the installation procedure.
The figure indicates the location of the memory module and provides a visual representation of the installation procedure.
1. Lift the mylar and align the notch on the memory module with the tab on the memory-module slot.
2. Slide the memory module firmly into the slot at an angle.
Removing and installing components
17
3. Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Connect the battery cable.
1.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
WLAN card
Removing the WLAN card
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
The figure indicates the location of the WLAN card and provides a visual representation of the removal procedure.
Remove the screw (M2x4) that secures the WLAN card bracket to the WLAN card.
1.
2. Remove the WLAN card bracket from the WLAN card.
3. Disconnect the antenna cables from the WLAN card.
4. Slide and remove the WLAN card from the WLAN card slot.
Installing the WLAN card
If you are replacing a component, remove the existing component before performing the installation procedure.
The figure indicates the location of the WLAN card and provides a visual representation of the installation procedure.
Removing and installing components
18
1. Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot.
2. Connect the antenna cables to the WLAN card.
3. Align and place the WLAN card bracket on the WLAN card.
4. Replace the screw (M2x4) to secure the WLAN card bracket to the WLAN card.
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Solid-state drive
Removing the M.2 2280 solid-state drive
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Disconnect the battery cable.
The figure indicates the location of the solid-state drive and provides a visual representation of the removal procedure.
NOTE:
The computer is shipped with solid-state drive shield only if the solid-state drive capacity is more than 512 GB.
Removing and installing components19
1. Remove the two screws (M2x4) that secure the solid-state drive module shield to the palm-rest and keyboard assembly.
2. Slide and remove the solid-state drive module shield from the solid-state drive slot.
3. Slide and remove the solid-state drive module from the solid-state drive slot.
Installing the M.2 2280 solid-state drive
If you are replacing a component, remove the existing component before performing the installation procedure.
The figure indicates the location of the solid-state drive bracket and provides a visual representation of the bracket alignment procedure
to accommodate the M.2 2280 solid-state drive.
NOTE:
The computer is shipped with solid-state drive shield, only if the solid-state drive capacity is more than 512 GB.
20Removing and installing components
The figure indicates the location of the solid-state drive and provides a visual representation of the installation procedure:
1. If required, align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive.
2. Align the notch on the solid-state drive module with the tab on the solid-state drive slot.
3. Slide the solid-state drive module firmly into the solid-state drive slot at an angle.
4. Secure the tab on the solid-state drive slot with the slot on the solid-state drive bracket.
5. Replace the two screws (M2x4) that secure the solid-state drive module shield to the palm-rest and keyboard assembly.
1. Connect the battery cable.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Removing the M.2 2230 solid-state drive
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Disconnect the battery cable.
The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure.
Removing and installing components
21
1. Remove the screw (M2x4) that secures the solid-state drive to the palm-rest and keyboard assembly.
2. Slide and remove the solid-state drive module from the solid-state drive slot on the system board.
Installing the M.2 2230 solid-state drive
If you are replacing a component, remove the existing component before performing the installation procedure.
The figure indicates the location of the solid-state drive bracket and provides a visual representation of the bracket alignment procedure
to accommodate the M.2 2230 solid-state drive.
The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure:
Removing and installing components
22
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