Dell Inspiron 17 Service Manual
Inspiron 17 7000
2-in-1
Service Manual
Computer Model: Inspiron 17-7779
Regulatory Model: P30E
Regulatory Type: P30E001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
© 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016-07
Rev. A00
Contents
Before working inside your computer...................................13
Before you begin .............................................................................................13
Safety instructions............................................................................................13
Recommended tools....................................................................................... 14
Screw list...........................................................................................................15
After working inside your computer......................................17
Removing the base cover.........................................................18
Procedure.........................................................................................................18
Replacing the base cover.........................................................20
Procedure........................................................................................................ 20
Removing the battery............................................................... 21
Prerequisites.....................................................................................................21
Procedure.........................................................................................................21
Replacing the battery............................................................... 23
Procedure.........................................................................................................23
Post-requisites................................................................................................. 23
Removing the memory modules............................................24
Prerequisites.....................................................................................................24
Procedure.........................................................................................................25
Replacing the memory modules.............................................27
Procedure.........................................................................................................27
Post-requisites.................................................................................................28
3
Removing the solid-state drive.............................................. 30
Prerequisites.................................................................................................... 30
Procedure........................................................................................................ 30
Replacing the solid-state drive...............................................32
Procedure.........................................................................................................32
Post-requisites................................................................................................. 33
Removing the hard drive..........................................................34
Prerequisites.....................................................................................................34
Procedure........................................................................................................ 34
Replacing the hard drive.......................................................... 37
Procedure.........................................................................................................37
Post-requisites................................................................................................. 37
Removing the coin-cell battery..............................................38
Prerequisites.....................................................................................................38
Procedure........................................................................................................ 38
Replacing the coin-cell battery..............................................40
Procedure........................................................................................................ 40
Post-requisites.................................................................................................40
Removing the wireless card.................................................... 41
Prerequisites.....................................................................................................41
Procedure.........................................................................................................41
Replacing the wireless card.....................................................43
Procedure........................................................................................................ 43
Post-requisites.................................................................................................44
4
Removing the keyboard daughter-board.............................45
Prerequisites.....................................................................................................45
Procedure........................................................................................................ 45
Replacing the keyboard daughter-board............................. 47
Procedure.........................................................................................................47
Post-requisites................................................................................................. 47
Removing the speakers............................................................48
Prerequisites.................................................................................................... 48
Procedure........................................................................................................ 48
Replacing the speakers............................................................ 50
Procedure........................................................................................................ 50
Post-requisites.................................................................................................50
Removing the status-light board............................................51
Prerequisites..................................................................................................... 51
Procedure.........................................................................................................52
Replacing the status-light board............................................54
Procedure........................................................................................................ 54
Post-requisites.................................................................................................54
Removing the touch pad..........................................................55
Prerequisites.....................................................................................................55
Procedure.........................................................................................................55
Replacing the touch pad..........................................................59
Procedure........................................................................................................ 59
Post-requisites.................................................................................................59
5
Removing the fan......................................................................60
Prerequisites.................................................................................................... 60
Procedure........................................................................................................ 60
Replacing the fan.......................................................................62
Procedure........................................................................................................ 62
Post-requisites.................................................................................................62
Removing the heat sink............................................................63
Prerequisites.....................................................................................................63
Procedure........................................................................................................ 63
Replacing the heat sink............................................................65
Procedure........................................................................................................ 65
Post-requisites.................................................................................................65
Removing the power-adapter port........................................66
Prerequisites.................................................................................................... 66
Procedure........................................................................................................ 66
Replacing the power-adapter port........................................68
Procedure........................................................................................................ 68
Post-requisites.................................................................................................68
Removing the power and volume-buttons board.............. 69
Prerequisites.................................................................................................... 69
Procedure........................................................................................................ 69
Replacing the power and volume-buttons board...............71
Procedure......................................................................................................... 71
Post-requisites..................................................................................................71
6
Removing the graphics daughter-board.............................. 72
Prerequisites.....................................................................................................72
Procedure.........................................................................................................72
Replacing the graphics daughter-board...............................75
Procedure.........................................................................................................75
Post-requisites................................................................................................. 75
Removing the I/O board.......................................................... 76
Prerequisites.....................................................................................................76
Procedure.........................................................................................................76
Replacing the I/O board...........................................................78
Procedure.........................................................................................................78
Post-requisites................................................................................................. 78
Removing the display assembly..............................................79
Prerequisites.....................................................................................................79
Procedure.........................................................................................................79
Replacing the display assembly..............................................83
Procedure........................................................................................................ 83
Post-requisites.................................................................................................83
Removing the system board................................................... 84
Prerequisites.................................................................................................... 84
Procedure........................................................................................................ 84
Replacing the system board....................................................89
Procedure........................................................................................................ 89
Post-requisites.................................................................................................90
Entering the Service Tag in the BIOS setup program.................................... 90
7
Removing the keyboard........................................................... 91
Prerequisites.....................................................................................................91
Procedure.........................................................................................................91
Replacing the keyboard........................................................... 94
Procedure........................................................................................................ 94
Post-requisites.................................................................................................94
Removing the palm rest...........................................................96
Prerequisites.................................................................................................... 96
Procedure........................................................................................................ 96
Replacing the palm rest........................................................... 98
Procedure........................................................................................................ 98
Post-requisites.................................................................................................98
Removing the display panel.................................................... 99
Prerequisites.................................................................................................... 99
Procedure........................................................................................................ 99
Replacing the display panel.................................................. 102
Procedure...................................................................................................... 102
Post-requisites...............................................................................................102
Removing the display back-cover and antenna
assembly....................................................................................103
Prerequisites...................................................................................................103
Procedure...................................................................................................... 103
Replacing the display back-cover and antenna
assembly....................................................................................105
Procedure...................................................................................................... 105
Post-requisites...............................................................................................105
8
Removing the camera............................................................ 106
Prerequisites.................................................................................................. 106
Procedure...................................................................................................... 106
Replacing the camera.............................................................108
Procedure...................................................................................................... 108
Post-requisites...............................................................................................108
Removing the touch-screen board..................................... 109
Prerequisites.................................................................................................. 109
Procedure...................................................................................................... 109
Replacing the touch-screen board.......................................111
Procedure....................................................................................................... 111
Post-requisites................................................................................................111
Removing the sensor board...................................................112
Prerequisites................................................................................................... 112
Procedure.......................................................................................................112
Replacing the sensor board...................................................114
Procedure.......................................................................................................114
Post-requisites............................................................................................... 114
Removing the display cable...................................................115
Prerequisites................................................................................................... 115
Procedure....................................................................................................... 115
Replacing the display cable................................................... 117
Procedure....................................................................................................... 117
Post-requisites................................................................................................117
Flashing the BIOS.....................................................................118
9
Technology and components............................................... 119
Audio...............................................................................................................119
Downloading the audio driver................................................................. 119
Identifying the audio controller...............................................................119
Changing the audio settings................................................................... 120
Camera...........................................................................................................120
Identifying the webcam in device manager........................................... 120
Starting the camera application.............................................................. 120
Getting the Dell Webcam Central........................................................... 121
Display............................................................................................................ 122
Adjusting the brightness.......................................................................... 122
Changing the screen resolution..............................................................122
Rotating the display................................................................................. 123
Cleaning the display.................................................................................123
HDMI.............................................................................................................. 124
Connecting to external display devices..................................................124
Graphics......................................................................................................... 125
Downloading the graphics driver............................................................126
Identifying the display adapter................................................................ 126
Changing the display settings in Intel HD Graphics Control Panel....... 127
USB................................................................................................................. 127
Downloading the USB 3.0 driver............................................................. 127
Enabling or disabling the USB in BIOS setup program...........................128
Fixing a no-boot issue caused by USB emulation..................................128
Wi-Fi............................................................................................................... 129
Turning on or off Wi-Fi............................................................................129
Downloading the Wi-Fi driver................................................................. 129
Configuring the Wi-Fi.............................................................................. 129
Bluetooth....................................................................................................... 130
Turning on or off Bluetooth.................................................................... 130
Pairing the Bluetooth-enabled devices.................................................. 130
Removing the Bluetooth device.............................................................. 131
10
Transferring files between devices using Bluetooth.............................. 132
Hard drive.......................................................................................................133
Identifying the hard drive.........................................................................133
Identifying the hard drive in BIOS setup program.................................. 133
Media-card reader......................................................................................... 133
Downloading the media-card reader driver........................................... 133
Browsing a media card............................................................................ 134
Keyboard........................................................................................................ 134
Changing the keyboard language...........................................................134
Keyboard shortcuts..................................................................................135
Touch pad......................................................................................................136
Identifying the touch pad........................................................................ 136
Touch pad gestures................................................................................. 137
Power adapter................................................................................................137
Battery............................................................................................................ 138
Chipset........................................................................................................... 138
Downloading the chipset driver..............................................................138
Identifying the chipset............................................................................. 138
Memory..........................................................................................................139
Checking the system memory in Windows............................................139
Checking the system memory in BIOS setup program......................... 140
Testing memory using ePSA................................................................... 140
Processors..................................................................................................... 140
Identifying the processors in Windows...................................................140
Checking the processor usage in the task manager.............................. 141
Operating System...........................................................................................141
Service Tag location...................................................................................... 142
Device drivers.................................................................................................142
Intel Dynamic Platform and Thermal Framework.................................. 142
Intel Chipset Software Installation Utility................................................142
Video drivers.............................................................................................143
Intel Serial IO driver..................................................................................143
Intel Trusted Execution Engine Interface................................................145
Intel Virtual Button driver........................................................................ 146
11
Intel Wireless 3165 Wi-Fi and Bluetooth drivers.....................................147
BIOS overview................................................................................................148
Entering the BIOS setup program...........................................................148
Boot menu............................................................................................... 148
Boot menu enhancements..................................................................... 148
Timing key sequences............................................................................. 148
System diagnostic lights........................................................ 150
Getting help and contacting Dell.........................................152
Self-help resources........................................................................................152
Contacting Dell..............................................................................................153
12
Before working inside your computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system
installed on your computer.
– Windows 10: Click or tap Start → Power → Shut down.
– Windows 8.1: On the Start screen, click or tap the power icon →
Shut down.
– Windows 7: Click or tap Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables and network cables, from
your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
13
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
14
• Plastic scribe
Screw list
Component Secured to Screw type Quantity
Power-adapter port Palm-rest assembly M2x3 1
Wireless card Palm-rest assembly M2x3 1
I/O bracket Palm-rest assembly M2x3 1
Solid-state drive Palm-rest assembly M2x3 1
Power and volumebuttons board
Battery Palm-rest assembly M2x3 2
Fan Palm-rest assembly M2x3 2
I/O board Palm-rest assembly M2x3 2
Hard-drive bracket Palm-rest assembly M2x3 3
Graphics daughterboard
Control board Display-panel assembly M2x2 Big
System board Palm-rest assembly M2x2 Big
Graphics daughterboard
Graphics daughterboard
Keyboard bracket Palm-rest assembly M2x2 Big
Touch-pad bracket Palm-rest assembly M2x2.5 5
Display hinge Display back-cover and
Base cover Palm-rest assembly M2.5x8 10
Display hinge Palm-rest assembly M2x2.5 2
Display hinge Display back-cover and
Palm-rest assembly M2x3 1
Palm-rest assembly M2x3 4
Head
Head
Palm-rest assembly M2x2 Big
Head
Palm-rest assembly M2x2 Big
Head
Head
M2.5x6 Big
antenna assembly
antenna assembly
Head
M2.5x3 6
1
4
1
1
17
4
15
Component Secured to Screw type Quantity
Touch pad Palm-rest assembly M2x2 Big
Head (Dia.5)
Keyboard assembly Palm-rest assembly M1.2x1.4 20
Hard drive Hard-drive bracket M3x3 4
4
16
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.
17
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Close the display and turn the computer over.
2 Remove the screws that secure the base cover to the palm-rest
assembly.
www.dell.com/regulatory_compliance.
18
1 screws (12) 2 base cover
3 Using your fingertips, pry the base cover off the palm-rest assembly.
1 palm-rest assembly 2 base cover
19
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Align the base cover with the palm-rest assembly and snap it into place.
2 Replace the screws that secure the base cover to the palm-rest assembly.
www.dell.com/regulatory_compliance.
20
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the battery cable from the system board.
2 Remove the screws that secure the battery to the palm-rest assembly.
www.dell.com/regulatory_compliance.
21
3 Lift the battery off the palm-rest assembly.
1 battery cable 2 screws (4)
3 battery 4 palm-rest assembly
4 Press and hold the power button for five seconds to ground the system
board.
22
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-
rest assembly.
2 Replace the screws that secure the battery to the palm-rest assembly.
3 Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
www.dell.com/regulatory_compliance.
23
Removing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
24
Procedure
1 Lift the Mylar to access the memory module.
1 memory module 2 Mylar
2 Use your fingertips to carefully spread apart the securing-clips on each
end of the memory-module slot until the memory module pops up.
25
3 Slide and remove the memory module from the memory-module slot.
26
1 securing clips (2) 2 memory module
3 memory-module slot
Replacing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Lift the Mylar to access the memory-module slot.
2 Align the notch on the memory module with the tab on the memory-
module slot.
27
3 Slide the memory module firmly into the slot at an angle and press the
memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module
and reinstall it.
1 memory module 2 memory-module slot
3 notch 4 tab
5 Mylar
Post-requisites
1 Replace the battery.
28
2 Replace the base cover.
29
Removing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
CAUTION: Solid-state drives are fragile. Exercise care when handling
the solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive
while the computer is in sleep or on state.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the screw that secures the solid-state drive to the palm-rest
assembly.
www.dell.com/regulatory_compliance.
30
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