Dell Inspiron 15 7569 User Manual
Inspiron 15
7000 Series 2-in-1
Service Manual
Computer Model: Inspiron 15-7569
Regulatory Model: P58F
Regulatory Type: P58F001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
© 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016 - 05
Rev. A01
Contents
Before working inside your computer...................................12
Before you begin .............................................................................................12
Safety instructions............................................................................................12
Recommended tools....................................................................................... 13
After working inside your computer......................................15
Removing the base cover.........................................................16
Procedure.........................................................................................................16
Replacing the base cover.........................................................18
Procedure.........................................................................................................18
Removing the battery............................................................... 19
Prerequisites.....................................................................................................19
Procedure.........................................................................................................19
Replacing the battery................................................................21
Procedure.........................................................................................................21
Post-requisites................................................................................................. 21
Removing the memory module..............................................22
Prerequisites.....................................................................................................22
Procedure.........................................................................................................23
Replacing the memory module.............................................. 25
Procedure.........................................................................................................25
Post-requisites.................................................................................................26
3
Removing the solid-state drive...............................................27
Prerequisites.....................................................................................................27
Procedure.........................................................................................................27
Replacing the solid-state drive...............................................29
Procedure........................................................................................................ 29
Post-requisites.................................................................................................30
Removing the coin-cell battery.............................................. 31
Prerequisites..................................................................................................... 31
Procedure.........................................................................................................31
Replacing the coin-cell battery.............................................. 33
Procedure.........................................................................................................33
Post-requisites................................................................................................. 33
Removing the wireless card.................................................... 34
Prerequisites.....................................................................................................34
Procedure........................................................................................................ 34
Replacing the wireless card.....................................................36
Procedure........................................................................................................ 36
Post-requisites................................................................................................. 37
Removing the keyboard daughter-board.............................38
Prerequisites.....................................................................................................38
Procedure........................................................................................................ 38
Replacing the keyboard daughter-board.............................40
Procedure........................................................................................................ 40
Post-requisites.................................................................................................40
4
Removing the status-light board........................................... 41
Prerequisites.....................................................................................................41
Procedure.........................................................................................................41
Replacing the status-light board........................................... 44
Procedure........................................................................................................ 44
Post-requisites.................................................................................................44
Removing the touch pad......................................................... 45
Prerequisites.....................................................................................................45
Procedure........................................................................................................ 46
Replacing the touch pad..........................................................50
Procedure........................................................................................................ 50
Post-requisites.................................................................................................50
Removing the speakers............................................................ 51
Prerequisites..................................................................................................... 51
Procedure.........................................................................................................51
Replacing the speakers............................................................ 54
Procedure........................................................................................................ 54
Post-requisites.................................................................................................54
Removing the fan...................................................................... 55
Prerequisites.....................................................................................................55
Procedure.........................................................................................................55
Replacing the fan.......................................................................57
Procedure.........................................................................................................57
Post-requisites................................................................................................. 57
5
Removing the heat sink............................................................58
Prerequisites.....................................................................................................58
Procedure........................................................................................................ 58
Replacing the heat sink............................................................60
Procedure........................................................................................................ 60
Post-requisites.................................................................................................60
Removing the power-adapter port........................................61
Prerequisites.....................................................................................................61
Procedure.........................................................................................................61
Replacing the power-adapter port........................................ 63
Procedure........................................................................................................ 63
Post-requisites.................................................................................................63
Removing the power and volume-buttons board..............64
Prerequisites.................................................................................................... 64
Procedure........................................................................................................ 64
Replacing the power and volume-buttons board.............. 66
Procedure........................................................................................................ 66
Post-requisites.................................................................................................66
Removing the I/O board.......................................................... 67
Prerequisites.....................................................................................................67
Procedure.........................................................................................................67
Replacing the I/O board...........................................................70
Procedure........................................................................................................ 70
Post-requisites.................................................................................................70
6
Removing the system board.................................................... 71
Prerequisites..................................................................................................... 71
Procedure......................................................................................................... 71
Replacing the system board.................................................... 75
Procedure.........................................................................................................75
Post-requisites................................................................................................. 76
Entering the Service Tag in the BIOS setup program.....................................76
Removing the display assembly..............................................77
Prerequisites.....................................................................................................77
Procedure.........................................................................................................78
Replacing the display assembly..............................................80
Procedure........................................................................................................ 80
Post-requisites.................................................................................................80
Removing the keyboard........................................................... 81
Prerequisites.....................................................................................................81
Procedure.........................................................................................................81
Replacing the keyboard...........................................................84
Procedure........................................................................................................ 84
Post-requisites.................................................................................................84
Removing the palm rest........................................................... 85
Prerequisites.....................................................................................................85
Procedure........................................................................................................ 85
Replacing the palm rest........................................................... 87
Procedure.........................................................................................................87
Post-requisites................................................................................................. 87
7
Removing the display panel.................................................... 88
Prerequisites.................................................................................................... 88
Procedure........................................................................................................ 88
Replacing the display panel.....................................................91
Procedure.........................................................................................................91
Post-requisites................................................................................................. 91
Removing the display cable.................................................... 92
Prerequisites.....................................................................................................92
Procedure........................................................................................................ 92
Replacing the display cable.....................................................95
Procedure........................................................................................................ 95
Post-requisites.................................................................................................95
Removing the display back-cover and antenna
assembly......................................................................................96
Prerequisites.................................................................................................... 96
Procedure........................................................................................................ 96
Replacing the display back-cover and antenna
assembly..................................................................................... 98
Procedure........................................................................................................ 98
Post-requisites.................................................................................................98
Removing the camera.............................................................. 99
Prerequisites.................................................................................................... 99
Procedure........................................................................................................ 99
Replacing the camera.............................................................101
Procedure.......................................................................................................101
Post-requisites............................................................................................... 101
8
Removing the sensor board.................................................. 102
Prerequisites...................................................................................................102
Procedure...................................................................................................... 102
Replacing the sensor board.................................................. 104
Procedure...................................................................................................... 104
Post-requisites...............................................................................................104
Flashing the BIOS.................................................................... 105
Technology and components...............................................106
Audio..............................................................................................................106
Downloading the audio driver................................................................ 106
Identifying the audio controller.............................................................. 106
Changing the audio settings....................................................................107
Camera...........................................................................................................107
Identifying the webcam in device manager........................................... 107
Starting the camera application.............................................................. 107
Getting the Dell Webcam Central...........................................................108
Display............................................................................................................109
Adjusting the brightness..........................................................................109
Changing the screen resolution..............................................................109
Rotating the display..................................................................................110
Cleaning the display..................................................................................111
HDMI............................................................................................................... 111
Connecting to external display devices...................................................111
Graphics..........................................................................................................113
Downloading the graphics driver............................................................ 113
Identifying the display adapter.................................................................113
Changing the display settings in Intel HD Graphics Control Panel........113
Intel WiDi........................................................................................................ 114
Downloading the Intel WiDi application..................................................115
9
Setting up the wireless display.................................................................115
USB..................................................................................................................115
Downloading the USB 3.0 driver............................................................. 116
Enabling or disabling the USB in BIOS setup program...........................116
Fixing a no-boot issue caused by USB emulation...................................117
Wi-Fi................................................................................................................117
Turning on or off Wi-Fi.............................................................................117
Downloading the Wi-Fi driver..................................................................117
Configuring the Wi-Fi...............................................................................118
Bluetooth........................................................................................................118
Turning on or off Bluetooth.....................................................................119
Pairing the Bluetooth-enabled devices...................................................119
Removing the Bluetooth device..............................................................120
Transferring files between devices using Bluetooth.............................. 120
Hard drive....................................................................................................... 121
Identifying the hard drive......................................................................... 121
Identifying the hard drive in BIOS setup program.................................. 122
Media-card reader......................................................................................... 122
Downloading the media-card reader driver........................................... 122
Browsing a media card............................................................................ 122
Keyboard........................................................................................................ 123
Changing the keyboard language........................................................... 123
Keyboard shortcuts..................................................................................123
Touch pad......................................................................................................124
Identifying the touch pad........................................................................ 125
Touch pad gestures................................................................................. 125
Power adapter................................................................................................125
Battery............................................................................................................ 126
Chipset........................................................................................................... 126
Downloading the chipset driver..............................................................126
Identifying the chipset..............................................................................127
Memory..........................................................................................................128
Checking the system memory in Windows............................................128
Checking the system memory in BIOS setup program..........................128
10
Testing memory using ePSA....................................................................128
Processors......................................................................................................128
Identifying the processors in Windows...................................................129
Checking the processor usage in the task manager..............................129
Operating System.......................................................................................... 130
Service Tag location...................................................................................... 130
Device drivers................................................................................................ 130
Intel Dynamic Platform and Thermal Framework.................................. 130
Intel Chipset Software Installation Utility................................................130
Intel HD Graphics 520 driver................................................................... 131
Intel Serial IO driver.................................................................................. 131
Intel Trusted Execution Engine Interface................................................133
Intel Virtual Button driver.........................................................................134
Intel Wireless 3165 Wi-Fi and Bluetooth drivers.....................................135
BIOS overview................................................................................................136
Entering the BIOS setup program........................................................... 136
Boot menu............................................................................................... 136
Boot menu enhancements......................................................................136
Timing key sequences............................................................................. 136
System diagnostic lights........................................................ 138
Getting help and contacting Dell.........................................140
Self-help resources....................................................................................... 140
Contacting Dell.............................................................................................. 141
11
Before working inside your computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system
installed on your computer.
– Windows 10: Click or tap Start → Power → Shut down.
– Windows 8.1: On the Start screen, click or tap the power icon →
Shut down.
– Windows 7: Click or tap Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables, network cables, and so
on, from your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, monitor, and so on, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
12
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
13
• Plastic scribe
14
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.
15
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Close the display and turn the computer over.
2 Remove the screws that secure the base cover to the palm-rest
assembly.
www.dell.com/regulatory_compliance.
16
1 base cover 2 screws (10)
3 Using a plastic scribe, pry the base cover off the palm-rest assembly.
1 plastic scribe 2 base cover
3 palm-rest assembly
17
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Slide the tabs on the base cover into the slots on the palm-rest assembly
and snap the base cover into place.
2 Replace the screws that secure the base cover to the palm-rest assembly.
www.dell.com/regulatory_compliance.
18
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the battery cable from the system board.
2 Remove the screws that secure the battery to the palm-rest assembly.
www.dell.com/regulatory_compliance.
19
3 Lift the battery along with the battery cable off the palm-rest assembly.
1 battery cable 2 battery
3 palm-rest assembly 4 screws (2)
4 Press and hold the power button for 5 seconds to ground the system
board.
20
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-
rest assembly.
2 Replace the screws that secure the battery to the palm-rest assembly.
3 Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
www.dell.com/regulatory_compliance.
21
Removing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Prerequisites
1 Remove the base cover.
2 Remove the battery.
www.dell.com/regulatory_compliance.
22
Procedure
1 Lift the Mylar to access the memory module.
1 Mylar 2 memory module
2 Use your fingertips to carefully spread apart the securing-clips on each
end of the memory-module slot until the memory module pops up.
23
3 Remove the memory module from the memory-module slot.
24
1 memory-module slot 2 securing clips (2)
3 memory module
Replacing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Lift the Mylar to access the memory-module slot.
2 Align the notch on the memory module with the tab on the memory-
module slot.
www.dell.com/regulatory_compliance.
25
3 Slide the memory module firmly into the slot at an angle and press the
memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module
and reinstall it.
1 memory-module slot 2 tab
3 notch 4 memory module
Post-requisites
1 Replace the battery.
2 Replace the base cover.
26
Removing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
CAUTION: Solid-state drives are fragile. Exercise care when handling
the solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive
while the computer is in sleep or on state.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the screw that secures the solid-state drive to the palm-rest
assembly.
www.dell.com/regulatory_compliance.
27
2 Remove the solid-state drive from the solid-state drive slot.
28
1 palm-rest assembly 2 screw
3 solid-state drive 4 solid-state drive slot
Replacing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
CAUTION: Solid-state drives are fragile. Exercise care when handling
the solid-state drive.
Procedure
1 Align the notch on the solid-state drive with the tab on the solid-state
drive slot.
2 Slide the solid-state drive firmly into the slot and align the screw hole on
the solid-state drive with the screw hole on the palm-rest assembly.
www.dell.com/regulatory_compliance.
29
3 Replace the screw that secures the solid-state drive to the palm-rest
assembly.
1 palm-rest assembly 2 solid-state drive
3 notch 4 tab
5 solid-state drive slot 6 screw
Post-requisites
1 Replace the battery.
2 Replace the base cover.
30
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