Dell Inspiron 15-5578 Service Manual
Inspiron 15-5578
2-in-1
Service Manual
Reg ula tor y M ode l: P58 F
Reg ula tor y T ype : P 58F 001
Nov emb er 202 0
Rev . A 03
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2016-2020 Dell Inc. or its subsidiaries. All rights reserved. Del l, EMC , and other trademarks are trademarks of Dell Inc. or its subsidiar ies .
Other trademarks may be trademarks of their respective owners.
Contents
Chapter 1: Before working inside your computer........................................................................... 8
Before you begin .................................................................................................................................................................8
Safety instructions.............................................................................................................................................................. 8
Recommended tools........................................................................................................................................................... 9
Screw list............................................................................................................................................................................... 9
Chapter 2: After working inside your computer............................................................................ 11
Chapter 3: Removing the base cover............................................................................................ 12
Procedure.............................................................................................................................................................................12
Chapter 4: Replacing the base cover............................................................................................ 14
Procedure.............................................................................................................................................................................14
Chapter 5: Removing the battery................................................................................................. 15
Prerequisites....................................................................................................................................................................... 15
Procedure............................................................................................................................................................................ 15
Chapter 6: Replacing the battery................................................................................................. 16
Procedure............................................................................................................................................................................ 16
Post-requisites....................................................................................................................................................................16
Chapter 7: Removing the memory modules...................................................................................17
Prerequisites........................................................................................................................................................................17
Procedure.............................................................................................................................................................................17
Chapter 8: Replacing the memory modules.................................................................................. 19
Procedure............................................................................................................................................................................ 19
Post-requisites...................................................................................................................................................................20
Chapter 9: Removing the hard drive.............................................................................................21
Prerequisites........................................................................................................................................................................21
Procedure.............................................................................................................................................................................21
Chapter 10: Replacing the hard drive........................................................................................... 24
Procedure............................................................................................................................................................................24
Post-requisites...................................................................................................................................................................24
Chapter 11: Removing the coin-cell battery................................................................................. 25
Prerequisites.......................................................................................................................................................................25
Procedure............................................................................................................................................................................25
Chapter 12: Replacing the coin-cell battery................................................................................. 26
Contents 3
Procedure............................................................................................................................................................................26
Post-requisites...................................................................................................................................................................26
Chapter 13: Removing the wireless card...................................................................................... 27
Prerequisites....................................................................................................................................................................... 27
Procedure............................................................................................................................................................................27
Chapter 14: Replacing the wireless card...................................................................................... 28
Procedure............................................................................................................................................................................28
Post-requisites...................................................................................................................................................................29
Chapter 15: Removing the keyboard daughter-board................................................................... 30
Prerequisites.......................................................................................................................................................................30
Procedure............................................................................................................................................................................30
Chapter 16: Replacing the keyboard daughter-board................................................................... 32
Procedure............................................................................................................................................................................32
Post-requisites...................................................................................................................................................................32
Chapter 17: Removing the status-light board...............................................................................33
Prerequisites.......................................................................................................................................................................33
Procedure............................................................................................................................................................................33
Chapter 18: Replacing the status-light board...............................................................................35
Procedure............................................................................................................................................................................35
Post-requisites...................................................................................................................................................................35
Chapter 19: Removing the touchpad............................................................................................ 36
Prerequisites.......................................................................................................................................................................36
Procedure............................................................................................................................................................................36
Chapter 20: Replacing the touchpad............................................................................................39
Procedure............................................................................................................................................................................39
Post-requisites...................................................................................................................................................................39
Chapter 21: Removing the speakers............................................................................................. 40
Prerequisites.......................................................................................................................................................................40
Procedure............................................................................................................................................................................40
Chapter 22: Replacing the speakers............................................................................................ 42
Procedure............................................................................................................................................................................42
Post-requisites...................................................................................................................................................................42
Chapter 23: Removing the fan..................................................................................................... 43
Prerequisites.......................................................................................................................................................................43
Procedure............................................................................................................................................................................43
Chapter 24: Replacing the fan..................................................................................................... 44
4
Contents
Procedure............................................................................................................................................................................44
Post-requisites...................................................................................................................................................................44
Chapter 25: Removing the heat sink............................................................................................ 45
Prerequisites.......................................................................................................................................................................45
Procedure............................................................................................................................................................................45
Chapter 26: Replacing the heat sink............................................................................................ 46
Procedure............................................................................................................................................................................46
Post-requisites...................................................................................................................................................................46
Chapter 27: Removing the power-adapter port............................................................................ 47
Prerequisites....................................................................................................................................................................... 47
Procedure............................................................................................................................................................................47
Chapter 28: Replacing the power-adapter port............................................................................ 49
Procedure............................................................................................................................................................................49
Post-requisites...................................................................................................................................................................49
Chapter 29: Removing the power and volume-buttons board.......................................................50
Prerequisites.......................................................................................................................................................................50
Procedure............................................................................................................................................................................50
Chapter 30: Replacing the power and volume-buttons board....................................................... 52
Procedure............................................................................................................................................................................52
Post-requisites...................................................................................................................................................................52
Chapter 31: Removing the I/O board............................................................................................53
Prerequisites.......................................................................................................................................................................53
Procedure............................................................................................................................................................................53
Chapter 32: Replacing the I/O board........................................................................................... 55
Procedure............................................................................................................................................................................55
Post-requisites...................................................................................................................................................................55
Chapter 33: Removing the system board..................................................................................... 56
Prerequisites.......................................................................................................................................................................56
Procedure............................................................................................................................................................................56
Chapter 34: Replacing the system board..................................................................................... 60
Procedure............................................................................................................................................................................60
Post-requisites...................................................................................................................................................................60
Entering the Service Tag in the BIOS setup program..............................................................................................60
Chapter 35: Removing the display assembly................................................................................ 61
Prerequisites....................................................................................................................................................................... 61
Procedure............................................................................................................................................................................ 61
Contents
5
Chapter 36: Replacing the display assembly................................................................................ 63
Procedure............................................................................................................................................................................63
Post-requisites...................................................................................................................................................................63
Chapter 37: Removing the palm-rest and keyboard assembly...................................................... 64
Prerequisites.......................................................................................................................................................................64
Procedure............................................................................................................................................................................64
Chapter 38: Replacing the palm-rest and keyboard assembly...................................................... 66
Procedure............................................................................................................................................................................66
Post-requisites...................................................................................................................................................................66
Chapter 39: Removing the display panel...................................................................................... 67
Prerequisites....................................................................................................................................................................... 67
Procedure............................................................................................................................................................................67
Chapter 40: Replacing the display panel...................................................................................... 69
Procedure............................................................................................................................................................................69
Post-requisites...................................................................................................................................................................69
Chapter 41: Removing the display cable....................................................................................... 70
Prerequisites.......................................................................................................................................................................70
Procedure............................................................................................................................................................................70
Chapter 42: Replacing the display cable...................................................................................... 72
Procedure............................................................................................................................................................................72
Post-requisites................................................................................................................................................................... 72
Chapter 43: Removing the display back-cover and antenna assembly.......................................... 73
Prerequisites....................................................................................................................................................................... 73
Procedure............................................................................................................................................................................73
Chapter 44: Replacing the display back-cover and antenna assembly.......................................... 74
Procedure............................................................................................................................................................................74
Post-requisites................................................................................................................................................................... 74
Chapter 45: Removing the camera...............................................................................................75
Prerequisites.......................................................................................................................................................................75
Procedure............................................................................................................................................................................75
Chapter 46: Replacing the camera............................................................................................... 77
Procedure............................................................................................................................................................................ 77
Post-requisites................................................................................................................................................................... 77
Chapter 47: Removing the sensor board...................................................................................... 78
Prerequisites....................................................................................................................................................................... 78
Procedure............................................................................................................................................................................78
6
Contents
Chapter 48: Replacing the sensor board...................................................................................... 80
Procedure............................................................................................................................................................................80
Post-requisites...................................................................................................................................................................80
Chapter 49: Downloading drivers................................................................................................. 81
Downloading the audio driver..........................................................................................................................................81
Downloading the graphics driver....................................................................................................................................81
Intel USB 3.0 xHCI.............................................................................................................................................................81
Downloading the Wi-Fi driver..........................................................................................................................................81
Downloading the media-card reader driver.................................................................................................................82
Downloading the chipset driver..................................................................................................................................... 82
Downloading the network driver................................................................................................................................... 82
Chapter 50: System setup........................................................................................................... 83
Boot Sequence...................................................................................................................................................................83
Navigation keys..................................................................................................................................................................83
System setup......................................................................................................................................................................83
Entering BIOS setup program........................................................................................................................................ 84
System setup options.......................................................................................................................................................84
System and setup password...........................................................................................................................................88
Assigning a system setup password....................................................................................................................... 88
Deleting or changing an existing system setup password................................................................................. 89
Clearing CMOS settings............................................................................................................................................ 89
Clearing BIOS (System Setup) and System passwords.....................................................................................89
Chapter 51: Troubleshooting....................................................................................................... 90
Flashing the BIOS..............................................................................................................................................................90
Flashing BIOS (USB key)................................................................................................................................................ 90
Dell SupportAssist Pre-boot System Performance Check diagnostics............................................................... 90
Running the ePSA Diagnostics................................................................................................................................. 91
System diagnostic lights...................................................................................................................................................91
Flea power release............................................................................................................................................................ 92
WiFi power cycle............................................................................................................................................................... 92
Chapter 52: Getting help and contacting Dell.............................................................................. 93
Contents
7
Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer.
The shut-down instruction varies depending on the operating system installed on your computer.
● Windows 10: Click Start >
● Windows 8.1: On the Start screen, Click the power icon
● Windows 7: Click Start > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor, from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
Power > Shut down.
> Shut down.
1
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
NOTE:
Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by using a wrist grounding strap or
by periodically touching an unpainted metal surface, such as the metal at the back of the computer. While you
work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal
components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some
cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting
the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When
connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
8 Before working inside your computer
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Recommended tools
The procedures in this document may require the following tools:
● Philips screwdriver #1
● Plastic scribe
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm rest and keyboard assembly M2.5x7 10
Battery Palm rest and keyboard assembly M2x3 2
Display hinge Palm rest and keyboard assembly M2.5x7 2
Display hinge Display back-cover and antenna
assembly
Display hinge Display back-cover and antenna
assembly
Fan Palm rest and keyboard assembly M2x3 2
Hard-drive bracket Palm rest and keyboard assembly M2x3 3
Hard drive Hard-drive bracket M3x3 4
I/O board Palm rest and keyboard assembly M2x3 2
Power-adapter port Palm rest and keyboard assembly M2x3 1
Power and volume-buttons board Palm rest and keyboard assembly M2x3 1
System board Palm rest and keyboard assembly M2x2 Big Head 5
M2.5x2.5 Big
Head
M2x3 2
6
Sensor board Display panel M2.5x2.5 Big
Head
Touchpad Palm rest and keyboard assembly M2x2 4
Before working inside your computer 9
1
Table 1. Screw list (continued)
Component Secured to Screw type Quantity Screw image
Touchpad bracket Palm rest and keyboard assembly M2x2.5 3
Wireless card Palm rest and keyboard assembly M2x3 1
10 Before working inside your computer
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
After working inside your computer 11
Removing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Close the display and turn the computer over.
2. Remove the ten screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
3
Figure 1. Removing screws from the base cover
a. base cover
b. screws (10)
3. Using a plastic scribe, pry the base cover off the palm rest and keyboard assembly.
12 Removing the base cover
Figure 2. Removing the base cover
a. plastic scribe
b. palm rest and keyboard assembly
c. base cover
4. Disconnect the battery cable from the system board.
NOTE: Disconnect the battery cable only when you continue to remove other components from your computer.
Figure 3. Disconnecting the battery cable
a. battery cable
Removing the base cover
13
Replacing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Connect the battery to the system board, if applicable.
2. Slide the tabs on the base cover into the slots on the palm rest and keyboard assembly and snap the base cover into place.
3. Replace the ten screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
4
14 Replacing the base cover
Removing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1. Disconnect the battery cable from the system board, if applicable.
2. Press and hold the power button for 5 seconds to ground the system board.
3. Remove the two screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
4. Lift the battery along with its cable off the palm rest and keyboard assembly.
5
Figure 4. Removing the battery
1.
battery cable 2. battery
3. palm rest and keyboard assembly 4. screws (2)
Removing the battery 15
Replacing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.
2. Replace the two screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
3. Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
6
16 Replacing the battery
Removing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1. Lift the Mylar from to access the memory module.
7
Figure 5. Removing the memory modules
a. Mylar
b. memory module
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory
module pops up.
3. Remove the memory module from the memory-module slot.
Removing the memory modules 17
Figure 6. Removing the memory modules
a. memory-module slot
b. securing clips (2)
c. memory module
18
Removing the memory modules
Replacing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Lift the Mylar to access the memory-module slot.
2. Align the notch on the memory module with the tab on the memory-module slot.
3. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
8
Figure 7. Replacing the memory modules
1.
memory-module slot 2. tab
3. notch 4. memory module
Replacing the memory modules 19
Post-requisites
Replace the base cover.
20 Replacing the memory modules
Removing the hard drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
Prerequisites
Remove the base cover.
Procedure
9
1. Using the pull tab, disconnect the hard-drive cable from the system board.
2. Peel off the tape that secures the hard-drive cable to the palm rest and keyboard assembly.
3. Note the hard-drive cable routing and remove the cable from the routing guides.
Figure 8. Removing the hard-drive assembly
1.
system board 2. routing guides
3. tape 4. hard-drive assembly
5. palm rest and keyboard assembly 6. hard-drive cable
7. pull tab
Removing the hard drive 21
4. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.
5. Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly.
Figure 9. Removing the hard-drive assembly
a. screws (3)
b. hard-drive assembly
c. palm rest and keyboard assembly
6. Disconnect the interposer from the hard-drive assembly.
Figure 10. Disconnecting the interposer
a. hard-drive assembly
b. interposer
7. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
8. Lift the hard drive off the hard-drive bracket.
22
Removing the hard drive
Figure 11. Removing the hard-drive bracket
a. hard drive
b. hard-drive bracket
c. screws (4)
Removing the hard drive
23
Replacing the hard drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Procedure
1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.
2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
3. Connect the interposer to the hard-drive assembly.
4. Align the screw holes on the hard-drive assembly with the screw holes on the palm rest and keyboard assembly.
5. Replace the screws three (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.
6. Route the hard-drive cable through the routing guides on the palm rest and keyboard assembly.
7. Connect the hard-drive cable to the system board.
8. Adhere the tape that secures the hard-drive cable to the palm rest and keyboard assembly.
10
Post-requisites
Replace the base cover.
24 Replacing the hard drive
Removing the coin-cell battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is
recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
Prerequisites
Remove the base cover.
Procedure
1. Disconnect the coin-cell battery cable from the I/O board.
2. Peel the coin-cell battery off the palm rest and keyboard assembly.
11
Figure 12. Removing the coin-cell battery
1.
coin-cell battery cable 2. coin-cell battery
3. I/O board 4. palm rest and keyboard assembly
Removing the coin-cell battery 25
Replacing the coin-cell battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Adhere the coin-cell battery to the palm rest and keyboard assembly.
2. Connect the coin-cell battery cable to the I/O board.
Post-requisites
Replace the base cover.
12
26 Replacing the coin-cell battery
Removing the wireless card
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and the palm rest and keyboard
assembly.
2. Remove the wireless-card bracket and disconnect the antenna cables from the wireless card.
3. Slide and remove the wireless card from the wireless-card slot.
13
Figure 13. Removing the wireless card
1.
wireless-card bracket 2. screw
3. antenna cables (2) 4. wireless-card slot
5. wireless card
Removing the wireless card 27
Replacing the wireless card
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables under it.
1. Align the notch on the wireless card with the tab on the wireless-card slot.
2. Insert the wireless card at an angle into the wireless-card slot.
3. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 2. Antenna-cable color scheme
14
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
4. Align the screw hole on the wireless-card bracket with the screw hole on the wireless card and the palm rest and keyboard
assembly.
5. Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the palm rest and keyboard
assembly.
28 Replacing the wireless card
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