Dell INSPIRON 1150 User Manual

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Page 1

Dell™ Inspiron™ 1150m

Owner’s Manual

Model PP08L

www.dell.com | support.dell.com

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the

Dell Inspiron Help

file. To access the help file, see

page 11.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

Windows®

operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, AccessDirect, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerApp,

PowerEdg e, P owerConnect, P owerVault, Axim, TrueMobile, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model PP08L

July 2004 P/N F7573 Rev. A00

Page 3

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Finding Information

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1 A Tour of Your Computer

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Left Side View

Right Side View

Back View

Bottom View

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2 Setting Up Your Computer

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . 23

Setting Up Your Internet Connection

Modem and Internet Connection Problems

E-Mail Problems

Setting Up a Printer

Printer Cable Connecting a USB Printer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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Printer Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Power Protection Devices

Surge Protectors Line Conditioners

. . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Uninterruptible Power Supplies

Turning Off Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents 3

Page 4

3 Using a Battery

Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Checking the Battery Charge

Power Meter

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Low-Battery Warning

Charging the Battery

Removing a Battery

Installing a Battery

Storing a Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Battery and Power Problems

If the battery is not charging If battery life is short

. . . . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . . . . . 30

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4 Using the Keyboard and Touch Pad

Dell™ AccessDirect™ Button . . . . . . . . . . . . . . . . . . . . . . . 33

Reprogramming the Button

Numeric Keypad

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Keyboard Shortcuts

System Functions CD or DVD Tray Display Functions Power Management Speaker Functions

Microsoft

Windows® Logo Key Functions. . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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4 Contents

Touch Pad

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Customizing the Touch Pad

Touch Pad or Mouse Problems

External Keyboard Problems

Unexpected Characters

. . . . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . 36

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Page 5

5 Using CDs, DVDs, and Other Multimedia

Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

CD or DVD Problems

If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound If the CD-RW drive stops writing

Sound and Speaker Problems

If you have a problem with integrated speakers If you have a problem with external speakers

Copying CDs and DVDs

How to Copy a CD or DVD Using Blank CD-Rs and CD-RWs Helpful Tips

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

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6 Setting Up a Home and Office Network

Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 43

Network Setup Wizard

Network Problems

Connecting to a Wireless Local Area Network

Determining Your Network Type Connecting to a Wireless Network in Microsoft Configuring Security Settings (Optional)

. . . . . . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . 44

Windows® XP. . . . . 45

. . . . . . . . . . . . . . . . 48

7 Solving Problems

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

When to Use the Dell Diagnostics

Error Messages

Video and Display Problems

If the display is blank

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . . . . . . . . 54

If the display is difficult to read If only part of the display is readable

. . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . . . . 55

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Contents 5

Page 6

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Drive Problems

If you cannot save a file to a floppy drive If you have problems with a hard drive

PC Card Problems

General Program Problems

A program crashes A program stops responding Error messages appear

Resolving Other Technical Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer

Drivers

What Is a Driver? Identifying Drivers Reinstalling Drivers Manually Reinstalling Drivers for Windows XP

Resolving Software and Hardware Incompatibilities

Restoring Your Operating System

Using Microsoft Using Dell PC Restore by Symantec

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

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Windows XP System Restore . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . 64

8 Adding and Replacing Parts

6 Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Recommended Tools Shutting Down Your Computer

Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Returning a Hard Drive to Dell

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Modem and Mini PCI Card

Replacing the Modem Adding a Mini PCI Card

. . . . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . 70

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Page 7

CD or DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Keyboard

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

9 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using the System Setup Program

Overview

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Viewing the System Setup Screens System Setup Screens Commonly Used Options

System and Battery Performance Optimization

System Performance Overview Optimizing Power Consumption and Battery Charge Time Variable Speed Fan

. . . . . . . . . . . . . . . . . . . . . . . . . . 91

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Contents 7

Page 8

8 Contents

Page 9

Safety Instructions

See your Product Information Guide for safety instructions.

CAUTION: Safety Instructions 9

Page 10

www.dell.com | support.dell.com

10 CAUTION: Safety Instructions

Page 11

Finding Information

What Are You Looking For? Find It Here

• How to access tutorials and other how to information

• How to get a copy of my invoice

• How to extend my warranty

• How to access Dell Support on my Microsoft Windows

desktop (U.S. only)

• Additional documentation, tools, troubleshooting information, and links to online support resources

• How to set up my computer

Dell Solution Center

Setup Diagram

On your Windows desktop

• Tips on using Microsoft® Windows

• How to play CDs and DVDs

• How to use standby mode and hibernate mode

• How to change my display resolution

• How to clean my computer

Dell Inspiron Help File

Click the

Click

Start

button and click

User and system guides Dell Inspiron Help

Help and Support

and click

User’s guides

Finding Information 11

Page 12

What Are You Looking For? Find It Here

• Service Tag and Express Service Code

• Microsoft Windows License Label

Service Tag and Microsoft Windows License

These labels are located on the bottom of your computer.

• Use the Service Tag to

• Enter the Express Service Code to direct your call when

www.dell.com | support.dell.com

• Use the number on the Microsoft Windows License

• Latest drivers for my computer

• Answers to technical service and support questions

• Online discussions with other users and technical support

• Documentation for my computer

Dell Support Website — support.dell.com

NOTE: Select the appropriate region on the

support.dell.com welcome page.

The Dell Support website provides several online tools, including:

• Solutions — Troubleshooting hints and tips, articles

• Community — Online discussion with other Dell

• Upgrades — Upgrade information for components, such

• Customer Care — Contact information, order status,

• Downloads — Drivers, patches, and software updates

• Reference — Computer documentation, product

• How to use Windows XP

• Documentation for my computer

• Documentation for devices (such as a modem)

Windows Help and Support Center

identify your computer when you

support.dell.com

use or contact technical support.

contacting technical support. The Express Service Code is not available in all countries.

Label if you reinstall your operating system.

from technicians, and online courses

customers

as memory, the hard drive, and the operating system

warranty, and repair information

specifications, and white papers

Click the

Start

button and click

Help and Support

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem. Follow the instructions on the screen.

12 Finding Information

Page 13

A Tour of Your Computer

Front View

display latch

Dell AccessDirect button

power button

touch pad

touch pad buttons

speakers (2)

DISPLAY LATCH — Keeps the display closed.

ISPLAY — For more information about your display, see "Using the Display" in the Dell Inspiron Help

file. To access the help file, see page 11.

display

keyboard status lights

keyboard

device status lights

A Tour of Your Computer 13

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KEYBOARD STATUS LIGHTS

www.dell.com | support.dell.com

The green lights located above the keyboard indicate the following:

EYBOARD —

The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key. For

information on supported keyboard shortcuts, see page 34.

SPEAKERS — To adjust the volume of the integrated speakers, press the volume-control keyboard shortcuts. For more information, see page 35.

14 A Tour of Your Computer

Turns on when the numeric keypad is enabled.

Turns on when Caps Lock is enabled.

Turns on when the scroll lock function is enabled.

Page 15

DEVICE STATUS LIGHTS

Turns on when you turn on the computer. Blinks or turns off in power management mode.

Turns on when the computer reads or writes data.

NOTICE: To avoid loss of data, never turn off the computer while the

light is flashing.

Blinks to indicate battery charge status.

If the computer is connected to an electrical outlet, the light operates as follows:

– Solid green: The battery is charging.

If the computer is running on a battery, the light operates as follows:

– Off: The battery is adequately charged (or the computer is turned off). – Flashing orange: The battery charge is low. – Solid orange: The battery charge is critically low.

TOUCH PAD BUTTONS — Touch pad buttons provide the functionality of a mouse. See page 36 for more information.

OUCH PAD — The touch pad and touch pad buttons provide the functionality of a mouse. See page 36

for more information.

A Tour of Your Computer 15

Page 16

POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power management mode. For more information, see "Power Management" in the Dell Inspiron Help file. To access the help file, see page 11.

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you shut

down the computer (see page 28).

If the computer stops responding, press and hold the power button until the computer turns off completely (which may take several seconds).

ELL™ ACCESSDIRECT™ BUTTON — Press this button to launch a frequently used program, such as

support and educational tools. You can reprogram the button to launch a program of your choice. For more information, see page 33.

www.dell.com | support.dell.com

Left Side View

PC CARD SLOT — Supports one PC Card, such as a modem or network adapter. For more information, see "Using PC Cards" in the Dell Inspiron Help file. To access the help file, see page 11.

PC Card slot

CD or DVD drive

audio connectors (2)

16 A Tour of Your Computer

Page 17

AUDIO CONNECTORS

Attach headphones or speakers to the connector.

Attach a microphone to the connector.

CD OR DVD DRIVE — Accommodates a CD drive, DVD drive, CD-RW drive, or CD-RW/DVD combo drive.

Right Side View

battery/battery bay

modem connector

BATTERY/BATTERY BAY — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See page 29.

air vents

security cable slot

A Tour of Your Computer 17

Page 18

www.dell.com | support.dell.com

MODEM CONNECTOR

Connect the telephone line to the modem connector.

For information on using the modem, see the online modem documentation supplied with your computer.

AIR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating.

NOTE: The fan may run constantly, and fan speed may vary depending on usage.

Fan noise is normal and does not indicate a problem with the fan or the computer.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the

air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

ECURITY CABLE SLOT — Lets you attach a commercially available antitheft

device to the computer. For more information, see the instructions included with the device.

NOTICE: Before you buy an antitheft device, ensure that it will work with the

security cable slot.

18 A Tour of Your Computer

Page 19

Back View

AC adapter connector

air vents

AIR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating.

NOTE: The fan may run constantly, and fan speed may vary depending on usage. Fan noise is normal and

does not indicate a problem with the fan or the computer.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store

your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

DAPTER CONNECTOR — Attach an AC adapter to the computer.

AC A

USB connectors (2)

video connector

network connector

AC adapter

AC adapter connector

NOTE: Use only the AC adapter that came with your computer.

The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.

CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and

power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

A Tour of Your Computer 19

Page 20

CAUTION: Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use

it to run the computer or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.

NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the

cable itself, and pull firmly but gently to avoid damaging the cable.

ONNECTORS

USB C

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VIDEO CONNECTOR

NETWORK CONNECTOR

Connects USB devices, such as a mouse, keyboard, or printer.

Connects an external monitor. For more information, see "Using the Display" in the Dell Inspiron Help file. To access the help file, see page 11.

Connects the computer to a network. The lights next to the connector indicate activity for both wired and wireless network communications.

For information on using the network adapter, see the online network-adapter documentation supplied with your computer.

NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the

computer, do not plug a telephone line into the network connector.

20 A Tour of Your Computer

Page 21

Bottom View

modem/Mini PCI card cover

hard drive

memory module cover

MODEM/MINI PCI CARD COVER — Covers the compartment that contains the modem and Mini PCI card. See page 73.

ATTERY/BATTERY BAY — When a battery is installed, you can use the computer without connecting

the computer to an electrical outlet. See page 29.

IR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the

computer from overheating.

battery latch release

battery/battery bay

air vent

NOTE: The fan may run constantly, and fan speed may vary depending on usage. Fan noise is normal and

does not indicate a problem with the fan or the computer.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store

your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

ATTERY LATCH RELEASE — Releases the battery. See page 31 for instructions.

EMORY MODULE COVER — Covers the compartment that contains the memory module(s) and the CD

or DVD drive latch release. See page 70.

ARD DRIVE — Stores software and data.

A Tour of Your Computer 21

Page 22

www.dell.com | support.dell.com

22 A Tour of Your Computer

Page 23

Setting Up Your Computer

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a phone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing phone line. With a DSL connection, you can access the Internet and use your phone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

Save and close any open files, and exit any open programs.

Double-click the

Follow the instructions on the screen to complete the setup.

If you do not have an Internet connection with a different ISP:

Save and close any open files, and exit any open programs.

Click the

The

Start

New Connection Wizard

MSN Explorer

button and click

appears.

AOL

icon on the Microsoft® Windows® desktop.

AOL

icon on your desktop or if you want to set up an

Internet Explorer

Click

Connect to the Internet

Setting Up Your Computer 23

Page 24

In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click

service providers (ISPs)

Choose from a list of Internet

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click

• If you have a CD, click

Click

If you selected

Set up my connection manually

Use the CD I got from an ISP

Set up my connection manually

, continue to step 6. Otherwise, follow the

instructions on the screen to complete the setup.

www.dell.com | support.dell.com

NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under

click

Use the setup information provided by your ISP to complete the setup.

If you are having problems connecting to the Internet, see "Modem and Internet Connection Problems." If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Modem and Internet Connection Problems

NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital

telephone network damages the modem.

NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network

connector.

NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If

you are sure that your modem is working properly and you still experience problems, contact your ISP.

HECK THE TELEPHONE WALL JACK — Disconnect the telephone line from the modem and connect it to

a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack.

Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions. Contact your telephone company or network administrator for more information.

How do you want to connect to the Internet?

, and then

24 Setting Up Your Computer

Page 25

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack.

HECK THE CONNECTION — Verify that the telephone line is connected to the modem.

HECK THE TELEPHONE LINE — Try using a different telephone line. If you are using a line that is 3 m

(10 ft) or more in length, try a shorter one.

RREGULAR DIAL TONE —If you have voice mail service, you might hear an irregular dial tone when you

have messages. Contact your telephone company for instructions on restoring a dial tone.

URN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory for instructions on

deactivating this feature. Then adjust the dial-up networking connection properties.

Click the

Click then click

In the

Start

button and click

Control Panel

Printers and Other Hardware

Edit...

Edit Location

window, ensure that

, click

Phone and Modem Options

To disable call waiting, dial:

, click the

Dialing Rules

tab, and

is checked, and then select the

proper code as listed in your telephone directory.

Click

Apply

and click OK.

Close the

Phone and Modems Options Control Panel

window.

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —

Click the

Click

Click the

Click the COM port for your modem.

Click

Start

button and click

Control Panel

Printers and Other Hardware

Modems

Properties

tab.

, click the

Diagnostics

and click

Phone and Modem Options

tab, and then click

Query Modem

to verify that the modem is

communicating with Windows.

If all commands receive responses, the modem is operating properly.

E-Mail Problems

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect to the Internet.

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

Setting Up Your Computer 25

Page 26

• Load paper and install the toner or ink cartridge.

• Contact the printer manufacturer for technical assistance.

Printer Cable

Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup if you have not already done so.

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Install the printer driver if necessary. See the documentation that came with your printer.

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

USB connector on computer

Printer Problems

CHECK THE PRINTER CABLE CONNECTIONS — Ensure that the printer cable is properly connected to the computer (see page 26).

EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

26 Setting Up Your Computer

USB printer cable

USB connector on printer

Page 27

ENSURE THAT THE PRINTER IS TURNED ON — See the documentation supplied with the printer.

ERIFY THAT WINDOWS

Click the

Click

(Printer Port)

REINSTALL THE PRINTER DRIVER — See page 61.

Start Control Panel Printers and Other Hardware View installed printers or fax printers Properties

RECOGNIZES THE PRINTER —

button.

and click the

. If the printer model is listed, right-click the printer icon.

Ports

tab. Ensure that the

Print to the following port(s):

setting is

USB 001

Power Protection Devices

Several devices are available to protect against power fluctuations and failures:

• Surge protectors

• Line conditioners

• Uninterruptible power supplies (UPS)

Surge Protectors

Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions. The level of protection is usually commensurate with the cost of the surge protector. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices.

NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions

caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet.

Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions.

NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from

the network wall jack during electrical storms.

Line Conditioners

NOTICE: Line conditioners do not protect against power interruptions.

Line conditioners are designed to maintain AC voltage at a fairly constant level.

Setting Up Your Computer 27

Page 28

Uninterruptible Power Supplies

NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.

NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other

devices, such as a printer, to a separate power strip that provides surge protection.

A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).

Turning Off Your Computer

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NOTICE: To avoid losing data, save and close any open files and exit any open programs before you shut

down the computer.

NOTE: As an alternative to turning off your computer, you can set your computer to enter standby or

hibernate mode. For more information, see the Dell Inspiron Help file. To access the help file, see page 11.

Save and close any open files, exit any open programs, click the

Turn Off Computer

In the

Turn off computer

The computer turns off after the shutdown process finishes.

window, click

Tur n of f

Start

button, and then click

28 Setting Up Your Computer

Page 29

Using a Battery

Battery Performance

NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited

warranty for your computer. For more information about the Dell warranty for your computer, see your

Product Information Guide.

Use a battery to power the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay.

Battery operating time varies depending on operating conditions. Operating time may be significantly reduced when you perform operations including, but not limited to, the following:

NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD.

• Using optical drives, especially DVD and CD-RW drives.

• Using wireless communications devices, PC Cards, or USB devices.

• Using high-brightness display settings.

• Using 3D screen savers or other power-intensive programs such as 3D games and engineering programs.

• Running the computer in maximum performance mode. See "Power Management" in the

Dell Inspiron Help

You can set power management options to alert you when the battery charge is low.

CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the

battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

file for more information. To access the help file, see page 11.

CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a

charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See the safety instructions in your Product Information Guide.

CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,

incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.

Using a Battery 29

Page 30

Checking the Battery Charge

The Microsoft® Windows® power meter window and icon, the battery charge gauge, and the low-battery warning provide information on the battery charge.

Power Meter

The Windows power meter indicates the remaining battery charge. To check the power meter, double-click the icon on the taskbar. For more information on the "Power Management" in the

If the computer is connected to an electrical outlet, a icon appears.

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Low-Battery Warning

NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.

Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically.

A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information on low-battery alarms, see "Power Management" in the access the help file, see page 11.

Charging the Battery

NOTE: The AC adapter charges a completely discharged battery in approximately 3 hours with the

computer turned off. Charge time is significantly longer if the computer is on and running at high processor speeds and system activity levels. Running the computer at high system activity levels for extended periods of time may prevent the battery from charging.

When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.

If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.

Dell Inspiron Help

Power Meter

file. To access the help file, see page 11.

Dell Inspiron Help

tab, see

file. To

The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.

NOTE: You can leave the battery in the computer as long as you like. The battery internal circuitry

prevents the battery from overcharging.

For more information on resolving problems with a battery, see "Power Management" in the

Inspiron Help

30 Using a Battery

Dell

file. To access the help file, see page 11.

Page 31

Removing a Battery

CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.

Ensure that the computer is turned off or connected to an electrical outlet.

Slide and hold the battery latch.

Remove the battery.

battery

Installing a Battery

Slide the battery into the battery bay until the latch clicks.

Storing a Battery

battery latch

Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it.

Battery and Power Problems

NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see

page 11.

Using a Battery 31

Page 32

CHECK THE POWER LIGHT — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer or exit a power management mode. If the computer does not turn on, press and hold the power button for several seconds.

HARGE THE BATTERY — The battery charge may be depleted.

Reinstall the battery.

Use the AC adapter to connect the computer to an electrical outlet.

Turn on the computer.

CHECK THE BATTERY STATUS LIGHT — If the battery status light flashes orange or is a steady orange, the

battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orange, the battery is too hot to charge. Turn off the computer

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(see page 28), disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 92).

EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

HECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.

ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices,

power strips, and the extension cable to verify that the computer turns on.

LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other

appliances.

DJUST THE POWER PROPERTIES — See the Dell Inspiron Help file or search for the keyword standby in

the Help and Support Center. To access help, see page 11.

ESEAT THE MEMORY MODULES — If the computer power light turns on but the display remains blank,

reseat the memory modules (see page 70).

If the battery is not charging

SHUT DOWN THE COMPUTER — Charge time is significantly longer if the computer is on and running at high processor speeds and system activity levels. Running the computer at high system activity levels for extended periods of time may prevent the battery from charging.

If battery life is short

SEE "BATTERY PERFORMANCE" ON PAGE 29 — Operating time may be significantly reduced under certain conditions.

PTIMIZE PROCESSOR PERFORMANCE AND POWER CONSUMPTION — See page 90.

32 Using a Battery

Page 33

Using the Keyboard and Touch Pad

Dell™ AccessDirect™ Button

Press this button to launch a frequently used program, such as support and educational tools or your default Internet browser.

Reprogramming the Button

To change the reprogrammable button settings or to find information on using the button:

Click the

Numeric Keypad

Start

button→

AccessDirect

Help

button and follow the instructions on the screen.

Control Panel→ Printers and Other Hardware→

tab.

numeric keypad

Keyboard

icon.

The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys.

Using the Keyboard and Touch Pad 33

Page 34

To enable the keypad, press <Fn><F11>. The light indicates that the keypad is active.

To use the numeric function when the keypad is enabled, press <Fn> and the desired key.

To disable the keypad, press <Fn><F11> again.

Keyboard Shortcuts

System Functions

<Ctrl><Shift><Esc> Opens the Tas k M an ag er window

<Fn><F11> Enables and disables the numeric keypad

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<Fn><F12> Enables and disables the scroll lock

CD or DVD Tray

<Fn><F10> Ejects the tray out of the drive.

Display Functions

<Fn><F8> Switches the video image to the next display option. The

<Fn> and up-arrow key Increases brightness on the integrated display only (not

<Fn> and down-arrow key

options include the integrated display, an external monitor, and both displays simultaneously.

If you are playing a DVD or watching a streaming video,

on an external monitor).

Decreases brightness on the integrated display only (not on an external monitor).

is disabled.

Power Management

<Fn><Esc> Activates a power management mode. You can

reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. See "Power Management" in the Dell Inspiron Help file for more information. To access the help file, see page 11.

34 Using the Keyboard and Touch Pad

Page 35

Speaker Functions

<Fn><PageUp> Increases the volume of the integrated speakers and

external speakers, if attached

<Fn><PageDn> Decreases the volume of the integrated speakers and

external speakers, if attached

<Fn><End> Enables and disables the integrated speakers and external

speakers, if attached

Microsoft

Windows logo key and <m>

Windows logo key and <Shift><m>

Windows logo key and <e> Runs Windows Explorer

Windows logo key and <r> Opens the Run dialog box

Windows logo key and <f> Opens the Search Results dialog box

Windows logo key and <Ctrl><f>

Windows logo key and <Pause>

Windows® Logo Key Functions

Minimizes all open windows

Maximizes all windows

Opens the Search Results-Computer dialog box (if the computer is connected to a network)

Opens the System Properties dialog box

To adjust keyboard operation, such as the character repeat rate, click the

Pane l

→

Printers and Other Hardware→

Keyboard

. Follow the instructions on the screen.

Start

button→

Control

Using the Keyboard and Touch Pad 35

Page 36

Touch Pad

The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.

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• To move the cursor, lightly slide your finger over the touch pad.

• To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.

• To select and move (or drag) an object, position the cursor on the object and tap down-updown on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.

• To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.

touch pad

touch pad buttons

Customizing the Touch Pad

You can use the

Click the

Click

In the

To disable the touch pad or mouse,

To change the touch pad or mouse settings,

desired setting(s), and then click

36 Using the Keyboard and Touch Pad

Mouse Properties

Start

button, click

Mouse

Mouse Properties

window to disable the touch pad or adjust its settings.

Control Panel

window, click the

highlight the device and click

Apply

, and then click

Device Settings

highlight the device, click

Printers and Other Hardware

tab.

Disable

Settings

, select the

Page 37

Click OK to save the settings and close the window, and then click OK again to exit the

Mouse Properties

window.

Touch Pad or Mouse Problems

CHECK THE TOUCH PAD SETTINGS —

Click the

Click

Try adjusting the settings.

Start

Mouse

button, click

Control Panel

, and then click

Printers and Other Hardware

CHECK THE MOUSE CABLE — Shut down the computer (see page 28). Disconnect the mouse cable and check it for damage. Firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

O VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —

Shut down the computer (see page 28).

Disconnect the mouse.

Turn on the computer.

At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

EINSTALL THE TOUCH PAD DRIVER — See page 61.

External Keyboard Problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

HECK THE KEYBOARD CABLE — Shut down the computer (see page 28). Disconnect the keyboard cable

and check it for damage. Firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

HECK THE EXTERNAL KEYBOARD —

Shut down the computer (see page 28), wait 1 minute, and turn it on again.

Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

From the Windows® desktop, click the

Notepad

Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED

KEYBOARD —

Shut down the computer (see page 28).

Disconnect the external keyboard.

Turn on the computer.

Start

button, point to

All Programs

, point to

Accessories

, and click

Using the Keyboard and Touch Pad 37

Page 38

From the Windows desktop, click the

Notepad

Type some characters on the external keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 92).

Unexpected Characters

DISABLE THE NUMERIC KEYPAD — Press <Fn><F11> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

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Start

button, point to

All Programs

, point to

Accessories

, and click

38 Using the Keyboard and Touch Pad

Page 39

Using CDs, DVDs, and Other Multimedia

Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the

Dell Inspiron Help

file. To

access the help file, see page 11.

CD or DVD Problems

If you cannot play a CD, CD-RW, or DVD

NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.

High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect with the drive or the CD.

ENSURE THAT WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. Verify that the light is blinking, indicating normal operation.

RY ANOTHER DISC — Insert another disc to eliminate the possibility that the original disc is defective.

NSURE THAT THE CD IS SNAPPED TO THE SPINDLE ON THE CD DRIVE TRAY

ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

LEAN THE DRIVE OR DISC — See "Cleaning Your Computer" in the Dell Inspiron Help file for

instructions. To access the help file, see page 11.

If you cannot eject the CD, CD-RW, or DVD drive tray

Ensure that the computer is shut down and turned off (see page 28).

Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disk or disc is inserted properly.

Using CDs, DVDs, and Other Multimedia 39

Page 40

If the CD-RW drive stops writing

DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW — Search for the keyword

standby in the Help and Support Center. To access help, see page 11.

HANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your CD creation software.

XIT ALL OTHER OPEN PROGRAMS — Exiting all other open programs before writing to the CD-RW may

alleviate the problem.

Sound and Speaker Problems

If you have a problem with integrated speakers

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ADJUST THE WINDOWS® VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume controls to eliminate distortion.

DJUST THE VOLUME USING KEYBOARD SHORTCUTS —

reenable the integrated speakers.

REINSTALL THE SOUND (AUDIO) DRIVER — See page 61.

If you have a problem with external speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been

listening to MP3 songs, make sure that you did not turn the player volume down or off.

HECK THE SPEAKER CABLE CONNECTIONS — See the setup diagram supplied with the speakers.

EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

NSURE THAT THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers.

DJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of

your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume controls to eliminate distortion.

EST THE SPEAKERS — Plug the speaker audio cable into the line-out connector on the computer. Ensure

that the headphone volume control is turned up. Play a music CD.

UN THE SPEAKER SELF- TEST — Some speaker systems have a self-test button on the subwoofer. See the

speaker documentation for self-test instructions.

LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to

check for interference.

EINSTALL THE SOUND (AUDIO) DRIVER — See page 61.

Press <Fn><End> to disable (mute) or

40 Using CDs, DVDs, and Other Multimedia

Page 41

Copying CDs and DVDs

NOTE: Ensure that you follow all copyright laws when you create CDs.

This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or DVD/CD-RW combo drive.

The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and then click

How to Copy a CD or DVD

NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for

available software patches at the Sonic support website at support.sonic.com.

NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic

RecordNow.

Click the

Click either the audio tab or the data tab, depending on the kind of CD you are planning to copy.

Click

To copy the CD or DVD:

•

Start

Exact Copy

If you have one CD or DVD drive

computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the CD or DVD drive and click

RecordNow Help

button, point to

RecordNow Tutorial

All Programs→

Sonic→ RecordNow!→ RecordNow!

, ensure that the settings are correct and click

Copy

. The

•

If you have two CD or DVD drives

source CD or DVD and click

, select the drive into which you have inserted your

Copy

. The computer copies the data on the CD or DVD to

the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.

Using Blank CD-Rs and CD-RWs

Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

Using CDs, DVDs, and Other Multimedia 41

Page 42

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project.

• You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic RecordNow.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to

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finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic support website at

support.sonic.com

for additional information.

42 Using CDs, DVDs, and Other Multimedia

Page 43

Setting Up a Home and Office Network

Connecting to a Network Adapter

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

To connect a network cable:

Connect the network cable to the network adapter connector on your computer.

NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network connection device, such as a

network wall jack.

NOTE: Do not use a network cable with a telephone wall jack.

Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

Click the click

On the welcome screen, click

Start

button, point to

Network Setup Wizard

All Programs→ Accessories→ Communications

Setting Up a Home and Office Network 43

, and then

Page 44

Click

Checklist for creating a network

NOTE: Selecting the connection method This computer connects directly to the Internet enables the

integrated firewall provided with Windows XP.

Complete the checklist and required preparations, and return to the Network Setup Wizard.

Follow the instructions on the screen.

Network Problems

NOTE: A green or blinking link light could also indicate the presence of an active wireless network link in

the area.

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HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable connector is firmly

connected to the connector on the computer and the network wall jack.

HECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — Green indicates that the network

connection is active. If the status light is not green, try replacing the network cable. Amber indicates that the network adapter driver is loaded and the adapter is detecting activity.

EPLACE THE NETWORK CABLE — Try using a different cable. If there is more than one available network

connector, try plugging the cable into a different connector.

ESTART THE COMPUTER — Try to log on to the network again.

ONTACT YOUR NETWORK ADMINISTRATOR — Verify that your network settings are correct and that the

network is functioning.

Connecting to a Wireless Local Area Network

NOTE: These networking instructions do not apply to Bluetooth™ or cellular products.

Determining Your Network Type

NOTE: Most wireless networks are of the infrastructure type.

Wireless networks fall into two categories—infrastructure networks and ad-hoc networks. An infrastructure network uses routers or access points to connect several computers. An ad-hoc network does not use routers or access points and consists of computers that broadcast to one another.

44 Setting Up a Home and Office Network

Page 45

ad-hoc networkinfrastructure network

Connecting to a Wireless Network in Microsoft® Windows® XP

Your wireless network card requires specific software and drivers in order to connect to a network. The software is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide for your wireless network card. The Support website at

Click the

Double-click

Click

Wireless Network Connection

The

Under

The

Wireless Network Connection Properties

Click the

NOTE: The names of wireless networks that your computer can detect are listed under Available

Networks.

support.dell.com

Start

button, click

Network Connections

Network Tasks

Wireless Networks

Control Panel

, and then click

icon is highlighted.

in the left-hand pane, click

window appears.

tab.

Change settings of this connection

user’s guide is available on the Dell

Switch to Classic View

Setting Up a Home and Office Network 45

Page 46

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Click

Add

The

Wireless network properties

window appears.

46 Setting Up a Home and Office Network

Page 47

NOTE: If you are using a WPA-protected network, and the Association tab does not give you the option

to select WPA, download the WPA wireless security update from the Microsoft support site.

Enter the name of your network in the

If you do not need to configure security settings

If you choose to configure security settings (optional)

Network name (SSID)

, go to step 9.

, go to "Configuring Security Settings

field.

(Optional)" on page 48.

Click OK.

Your new network name appears in the

Preferred networks

field, and your network setup is

complete.

Setting Up a Home and Office Network 47

Page 48

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Configuring Security Settings (Optional)

Choose one of the following connection options based on the security settings for your network:

• Connecting to a Network with Wired Equivalent Protocol (WEP) Security Requirements

• Connecting to a Network with Wi-Fi Protected Access (WPA) Security Requirements

NOTE: Network security settings are unique to your network. Dell cannot provide this information.

Connecting to a Network With Wired Equivalent Protocol (WEP) Security Requirements

In the

Preferred networks

Click

Properties

From the

Earlier versions of Dell™ wireless network software may not contain the drop-down menu. If you are using an earlier version, click to check the and go to step 5.

field, click the name of your wireless network.

Network Authentication

drop-down menu, select

Data encryption (WEP enabled)

Open

check box

48 Setting Up a Home and Office Network

Page 49

From the

If the wireless network does not require a network key, such as a password, go to step 9.

Click to uncheck the

Enter the WEP network key in the

Enter the WEP network key again in the

NOTE: Your computer can take up to 1 minute to connect to the network.

Click OK.

Data encryption

The key is provided for me automatically

drop-down menu, select

Network key

field.

Confirm network key

WEP

check box.

field.

Your network setup is complete.

Connecting to a Network With Wi-Fi Protected Access (WPA) Security Requirements

The following instructions are basic steps for connecting to a WPA network. If your network requires a user name, password, or domain settings, consult the setup instructions in the user’s guide for your wireless network card.

NOTE: WPA protocols require that you know the network authentication and data encryption settings

for your wireless network. In addition, your WPA-protected network may require special settings such as a network key, user name, password, and domain name.

Setting Up a Home and Office Network 49

Page 50

In the

Preferred networks

Click

Properties

From the type.

If you are using a WPA-protected network, and the option to select WPA, download the WPA wireless security update from the Microsoft support site.

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field, click the name of your wireless network.

Network Authentication

drop-down menu, select your network authentication

Association

tab does not give you the

From the

If your wireless network requires a key, enter it in the

NOTE: Your computer can take up to 1 minute to connect to the network.

Click OK.

Data encryption

Your network setup is complete.

50 Setting Up a Home and Office Network

drop-down menu, select your data encryption type.

Network key

field.

Page 51

Solving Problems

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell.

Shut down the computer.

If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

Connect the computer to an electrical outlet.

Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

NOTE: If you cannot see anything on your display, hold down <Fn> and press the computer’s power

button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment.

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the again.

Start

menu and try

When the boot device list appears, highlight

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

• During the assessment, answer any questions that appear.

• If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

Diagnostics

and press <Enter>.

Solving Problems 51

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• If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell before continuing on to the Dell Diagnostics.

If the Pre-boot System Assessment completes successfully, you receive the message

Dell Diagnostic Utility Partition. Press any key to continue

Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

When the Dell Diagnostics

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the

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option you want.

Option Function

Express Test Performs a quick test of devices. This test typically takes

Extended Test Performs a thorough check of devices. This test typically

Custom Test Tests a specific device. You can customize the tests you

Symptom Tree Lists the most common symptoms encountered and

Main Menu

10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

takes an hour or more and requires you to answer questions periodically.

want to run.

allows you to select a test based on the symptom of the problem you are having.

appears, select the test you want to run.

Main Menu

screen appears, click the button for the

Booting

If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell.

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,

technical support will ask for your Service Tag.

52 Solving Problems

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If you run a test from the

Custom Test

Symptom Tree

option, click the applicable tab

described in the following table for more information.

Ta b Function

Results Displays the results of the test and any error conditions

encountered.

Errors Displays error conditions encountered, error codes, and

the problem description.

Help Describes the test and may indicate requirements for

running the test.

Configuration Displays your hardware configuration for the selected

device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test

settings.

When the tests are complete, close the test screen to return to the the Dell Diagnostics and restart the computer, close the

Main Menu

screen.

screen. To exit

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared.

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.

INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

Solving Problems 53

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INVALID CONFIGURATION INFORMATION-PLEASE RUN SYS T E M SETUP PROGRAM — The system configuration information does not match the hardware configuration. This message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See "Using the System Setup Program" on page 88.

KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard Controller test as described in "Dell Diagnostics" (see page 51).

KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard

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Controller test as described in "Dell Diagnostics" (see page 51).

KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard Controller test as described in "Dell Diagnostics" (see page 51).

KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test as described in "Dell Diagnostics" (see page 51).

Video and Display Problems

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is

recommended that you attach an external monitor to your computer.

CHECK THE LIGHT — When the light is blinking, the computer has power.

• If the light is blinking, the computer is in standby mode—press the power button to exit standby mode.

• If the light is off, press the power button.

• If the light is on, your power management settings may have caused the display to turn off. Try pressing any key or move the cursor to exit standby mode.

CHECK THE BATTERY — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

54 Solving Problems

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TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that it is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. To access the help file, see page 11.

ADJUST THE POWER PROPERTIES — Search for the keyword standby in the Windows Help and Support Center. To access the help file, see page 11.

SWITCH THE VIDEO IMAGE — If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display.

NOTE: If you are playing a DVD or watching a streaming video, <Fn><F8> is disabled.

If the display is difficult to read

ADJUST THE BRIGHTNESS — See the Dell Inspiron Help file for instructions on adjusting the brightness. To access the help file, see page 11.

MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality.

Solving Problems 55

Page 56

ADJUST THE WINDOWS DISPLAY SETTINGS —

Click the

Click

Appearance and Themes

Click the area you want to change or click the

Try different settings for

SEE "ERROR MESSAGES"—If an error message appears, see page 53.

If only part of the display is readable

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CONNECT AN EXTERNAL MONITOR —

Turn off your computer and connect an external monitor to the computer.

Turn on the computer and the monitor, and adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 92).

Scanner Problems

CHECK THE POWER CABLE CONNECTION — Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on.

Start

button and click

Control Panel

Color quality

Display

and

Screen resolution

icon.

CHECK THE SCANNER CABLE CONNECTION — Ensure that the scanner cable is firmly connected to the computer and to the scanner.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

Drive Problems

NOTE: For information on saving files to a floppy disk, see the Dell Inspiron Help file. To access the help

file, see page 11.

56 Solving Problems

Page 57

If you cannot save a file to a floppy drive

ENSURE THAT WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and

remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. Verify that the light is blinking, indicating normal operation.

ENSURE THAT THE DISK IS NOT WRITE- PROTECTED — You cannot save data to a write-protected disk. See the following figure.

write-protected

not writeprotected

back of floppy disk

TRY ANOTHER FLOPPY DISK — Insert another disk to eliminate the possibility that the original disk is defective.

RECONNECT THE DRIVE —

Save and close any open files, exit any open programs, and shut down the computer.

Disconnect and reconnect the drive.

Turn on the computer.

CLEAN THE DRIVE — See "Cleaning Your Computer" in the Dell Inspiron Help file for instructions. To access the help file, see page 11.

If you have problems with a hard drive

ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

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CHECK THE DRIVE FOR ERRORS —

lick the

Start

button and click

Right-click the drive letter (local disk) that you want to scan for errors, and then click

Click the

Under

Click

Tools

tab.

Error-checking

Start.

, click

My Computer

Check Now

PC Card Problems

Properties

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CHECK THE PC CARD — Ensure that the PC Card is properly inserted into the connector.

ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS®— Double-click the Safely Remove

Hardware icon in the Windows taskbar. Ensure that the card is listed.

IF YOU HAVE PROBLEMS WITH A DELL- PROVIDED PC CARD — Contact Dell (see page 92).

IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL — Contact the PC Card

manufacturer.

General Program Problems

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

A program crashes

SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

END THE PROGRAM —

Simultaneously press

Click the

Click

End Task.

58 Solving Problems

Applications

tab, and then select the program that is no longer responding.

Page 59

Error messages appear

REVIEW "ERROR MESSAGES" ON PAGE 53 — Look up the message and take the appropriate action. See the software documentation.

Resolving Other Technical Problems

GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 91 for a description of the hardware and software support provided by Dell.

E-MAIL DELL — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 91 for a description of the hardware and software support provided by Dell.

CONTACT DELL — If you cannot solve your problem using the Dell™ Support website or e-mail service, call Dell for technical assistance (see page 92). See "Dell Technical Support Policy (U.S. Only)" on page 91 for a description of the hardware and software support provided by Dell.

If Your Computer Gets Wet

CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is

connected to an electrical outlet, it is recommended that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live power source.

Shut down the computer (see page 28), disconnect the AC adapter from the computer, and

then disconnect the AC adapter from the electrical outlet.

Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

Ground yourself by touching one of the metal connectors on the back of the computer.

Remove any installed PC Cards, and put them in a safe place to dry.

Remove the battery.

Wipe off the battery and put it in a safe place to dry.

Wipe off the display.

Remove the hard drive (see page 68).

Remove the memory module(s) (see page 70).

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Open the display and place the computer right-side up across two books or similar props to let air circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature.

NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.

CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before

continuing with the rest of this procedure.

Ground yourself by touching one of the metal connectors on the back of the computer.

Replace the memory module(s), the memory module cover, and the screw(s).

Replace the hard drive.

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Replace any PC Cards you removed.

Replace the battery.

Turn on the computer and verify that it is working properly.

NOTE: For information on your warranty coverage, see your Product Information Guide or the separate

paper warranty document that shipped with your computer.

If the computer does not start, or if you cannot identify the damaged components, contact Dell (see page 92).

If You Drop or Damage Your Computer

Save and close any open files, exit any open programs, and shut down the computer (see page 28).

Disconnect the AC adapter from the computer and from the electrical outlet.

Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

Remove and reinstall the battery.

Turn on the computer.

NOTE: For information on your warranty coverage, see your Product Information Guide or the separate

paper warranty document that shipped with your computer.

If the computer does not start, or if you cannot identify the damaged components, contact Dell (see page 92).

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

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A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Many drivers such as the keyboard driver come with your Microsoft

Windows® operating system.

You may need to install drivers if:

• You upgrade your operating system.

• You reinstall your operating system.

• You connect or install a new device.

If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and to update the driver, if necessary.

Identifying Drivers

Click the

In the

Click

In the point (a yellow circle with a [

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Start

button and click

Control Panel

window, under

Control Panel

Performance and Maintenance

System Properties

Device Manager

screen, click the

window, scroll down the list to see if any device has an exclamation

) on the device icon.

Pick a Category

window, click

Hardware

, click

Performance and Maintenance

System

tab.

Reinstalling Drivers

NOTICE: The Dell Support website provides approved drivers for Dell™ computers. If you install drivers

obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

To use Device Driver Rollback:

Click the

In the

Click

In the and then click

Start

button and click

Control Panel

window, under

Control Panel

Performance and Maintenance

System Properties

Device Manager

Properties

screen, click the

window, right-click the device for which the new driver was installed,

Pick a Category

window, click

Hardware

, click

Performance and Maintenance

System

tab.

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Click the

Click

Roll Back Driver

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 62) to return your operating system to the operating state it was in before you installed the new driver.

Manually Reinstalling Drivers for Windows XP

The Dell Support website provides approved drivers for Dell™ computers. If you install drivers obtained

from other sources, your computer might not work correctly.

After copying the driver files to your hard drive, click the

Computer

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Click

Properties

Click the

Double-click the type of device for which you are installing the driver (for example, or

Infrared devices

Double-click the name of the device for which you are installing the driver.

Click the

Click

Install from a list or specific location (Advanced)

Click

Browse

When the name of the appropriate driver appears, click

Click

Finish

Drivers

tab.

Start

button and right-click

Hardware

tab and click

Device Manager

Driver

tab and click

Update Driver

and click

, and browse to the location to which you previously extracted the driver files.

and restart your computer.

Modems

Resolving Software and Hardware Incompatibilities

To use the Windows XP Hardware Troubleshooter:

Click the

Ty p e

hardware troubleshooter

Click

In the

computer

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.

62 Solving Problems

Start

button and click

Hardware Troubleshooter

, and click

Help and Support

in the

Search Results

list, click

I need to resolve a hardware conflict on my

field and click the arrow to start the search.

list.

Page 63

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 12.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or

recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not

work if you set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

Click the

Click

Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 61) to resolve the problem. If that is unsuccessful, then use System Restore.

Start

button and click

System Restore

Help and Support

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files

and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Ensure that

Click a calendar date to which you want to restore your computer.

The

Start

button, point to

Restore my computer to an earlier time

Select a Restore Point

All Programs→

Accessories→

System Tools

is selected and click

, and then click

screen provides a calendar that allows you to see and select restore

points. All calendar dates with available restore points appear in boldface type.

Select a restore point and click

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

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Click

The

Restoration Complete

then the computer restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

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Click the

System Restore

Click

Undo my last restoration

Using Dell PC Restore by Symantec

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications

or drivers installed after you received your computer. If possible, back up the data before using PC Restore.

To use PC Restore:

Turn on the computer.

During the boot process, a blue bar with

Start

button, point to

screen appears after System Restore finishes collecting data and

All Programs→ Accessories→ System Tools

and click

www.dell.com

—

including data files—are

appears at the top of the screen.

, and then click

Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

On the next screen that appears, click

On the next screen, click

The restore process takes approximately 6–10 minutes to complete.

When prompted, click

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

64 Solving Problems

Restore

Confirm

Finish

to reboot the computer.

Page 65

When prompted, click

Yes

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

Click

System Restore

The

After the computer restarts, click OK.

Enabling System Restore

screen appears and the computer restarts.

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

Click the

Click

Click the

Ensure that

Start

button and click

Control Pane l

Performance and Maintenance

System

System Restore

tab.

Turn off System Restore

is unchecked.

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66 Solving Problems

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Adding and Replacing Parts

Before You Begin

This section provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist:

• You have performed the steps in "Shutting Down Your Computer."

• You have read the safety information in your

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

• Small plastic scribe

• Flash BIOS update program floppy disk or CD

Shutting Down Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your

Product Information Guide.

Product Information Guide

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to

servicing that is not authorized by Dell is not covered by your warranty.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a

card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable

itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

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NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside

the computer.

Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.

Shut down the computer.

Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, press and hold the power button for 4 seconds.

If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

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NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Remove any installed PC Cards from the PC Card slot.

Close the display and turn the computer upside down on a flat work surface.

NOTICE: To avoid damaging the system board, you must remove the main battery before you service the

computer.

Slide and hold the battery-bay latch release on the bottom of the computer, and then remove

the battery from the bay.

Remove any installed modules.

Remove the hard drive.

Hard Drive

CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal

housing of the hard drive.

NOTICE: To prevent data loss, shut down your computer (see page 28) before removing the hard drive.

Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.

NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.

NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other

than Dell.

68 Adding and Replacing Parts

Page 69

To replace the hard drive in the hard drive bay:

Complete the instructions in "Before You Begin" on page 67.

Turn the computer over, and remove the hard drive screws.

screws (2)

hard drive

NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See the

safety instructions in your Product Information Guide.

Slide the hard drive out of the computer.

Remove the new drive from its packaging.

Save the original packaging for storing or shipping the hard drive.

NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may

damage the connector.

Insert the drive into the bay, and push the hard drive until it is fully seated in the bay.

Replace and tighten the screws.

Install the operating system for your computer.

Install the drivers and utilities for your computer.

Adding and Replacing Parts 69

Page 70

Returning a Hard Drive to Dell

Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit.

www.dell.com | support.dell.com

Memory

You can increase your computer memory by installing memory modules on the system board. See page 82 for information on the memory supported by your computer. Install only memory modules that are intended for your computer.

Complete the instructions in "Before You Begin" on page 67.

Turn the computer over, loosen the captive screw in the memory module cover, and lift the cover away from the computer.

hard drive

foam packaging

70 Adding and Replacing Parts

Page 71

captive screw

memory module cover

NOTE: Memory modules purchased from Dell are covered under your computer warranty.

If you are replacing a memory module, remove the existing module:

Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.

Remove the module from the connector.

securing clips

memory module

Adding and Replacing Parts 71

Page 72

Ground yourself and install the new memory module:

NOTE: If the memory module is not installed properly, the computer may not boot properly. No error

message indicates this failure.

Align the notch in the module edge connector with the tab in the connector slot.

Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.

www.dell.com | support.dell.com

Replace the cover.

NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing the

cover to close may damage your computer.

Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.

Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system configuration information.

To confirm the amount of memory installed in the computer, click the

Support

, and then click

Computer Information

Start

button, click

Help and

72 Adding and Replacing Parts

Page 73

Modem and Mini PCI Card

1 Complete the instructions in "Before You Begin" on page 67.

2 Turn the computer over, loosen the captive screw on the modem/Mini PCI card cover, and

lift the cover away from the computer.

captive screw

modem/Mini PCI card cover

Continue to the appropriate section:

• To add a modem, see the following section, "Adding a Modem."

• To add a Mini PCI card, see page 74.

Replacing the Modem

1 Remove the existing modem:

a Remove the screws securing the modem to the system board, and set them aside.

b Pull straight up on the attached pull-tab to lift the modem out of its connector on the

system board and disconnect the modem cable.

Adding and Replacing Parts 73

Page 74

modem cable

www.dell.com | support.dell.com

2 Connect the modem cable to the modem.

NOTICE: The cable connectors are keyed for correct insertion; do not force the connections.

Align the modem with the screw holes, and press the modem into the connector on the system board.

4 Install the screws to secure the modem to the system board.

5 Replace the cover.

screws (2)

pull-tab

modem cable connector

Adding a Mini PCI Card

CAUTION: FCC rules strictly prohibit users from installing 5 GHz (802.11a, 802.11a/b,

802.11a/b/g) Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device. Only trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card.

If you are removing and/or installing a 2.4 GHz (802.11b, 802.11b/g) Mini PCI Card, please follow the instructions noted below. Only products approved for use in your portable computer may be installed. Approved Mini PCI Cards may be purchased only from Dell.

NOTE: 2.4 GHz Wireless LAN PC Cards may be removed and installed by the user.

74 Adding and Replacing Parts

Page 75

If you ordered a Mini PCI card with your computer, the card is already installed.

1 If a Mini PCI card is not already installed, go to step 2. If you are replacing a Mini PCI card,

remove the existing card:

a Disconnect the Mini PCI card from any attached cables.

b Release the Mini PCI card by spreading the metal securing tabs until the card pops up

slightly.

c Lift the Mini PCI card out of its connector.

Mini PCI card

Mini PCI card connector

NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card.

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the

connectors and realign the card.

antenna cables (2)

metal securing tabs (2)

Adding and Replacing Parts 75

Page 76

2 Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI

card into the connector until it clicks.

www.dell.com | support.dell.com

3 Connect the antenna cables to the Mini PCI card.

4 Replace the cover.

CD or DVD Drive

Complete the instructions in "Before You Begin" on page 67.

Turn the computer over, loosen the captive screw in the memory module cover, and lift the cover away from the computer.

Mini PCI card

antenna cables (2)

Mini PCI card connector

76 Adding and Replacing Parts

Page 77

Remove the screw labeled "O" next to the memory module cover.

captive screw

memory module cover

CD or DVD drive

screw

Press the lever next to the memory module connectors in the direction of the arrow on the

lever

lever (towards the drive) to release the drive.

Pull the drive out of the bay.

Adding and Replacing Parts 77

Page 78

Slide the new drive into the bay until the drive is fully seated.

Replace the screw that you removed in step 3.

Replace the memory module cover and screw.

Keyboard

Complete the instructions in "Before You Begin" on page 67.

Use a small flat-blade screwdriver or plastic scribe to lift the notched right edge of the hinge cover, and pry the cover loose from the hinges and bottom case.

www.dell.com | support.dell.com

Lift the hinge cover up and away from the hinges and bottom case.

Remove the four keyboard screws.

NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be

careful when removing and handling the keyboard.

Lift the keyboard out of the bottom case, and rest it on the display hinges so that the

keyboard connector is exposed.

Pull up on the keyboard connector to disconnect it from the interface connector on the system board.

hinge cover

78 Adding and Replacing Parts

Page 79

keyboard screws (4)

interface connector

Remove the keyboard from the bottom case.

keyboard

keyboard connector

NOTICE: To avoid damage to the connector pins, press the keyboard connector evenly into the interface

connector on the system board, and do not reverse the keyboard connector.

Connect the keyboard connector of the replacement keyboard to the interface connector on

the system board.

Adding and Replacing Parts 79

Page 80

keyboard screws (4)

www.dell.com | support.dell.com

keyboard

keyboard connector

interface connector

Insert the four securing tabs on the keyboard into their respective slots in the palm rest, and

securing tabs (4)

lower the keyboard into the bottom case.

Ensure that all four securing tabs are engaged before trying to completely seat the keyboard.

Replace the four keyboard screws.

Replace the hinge cover.

80 Adding and Replacing Parts

Page 81

Appendix

Specifications

NOTE: Power management features limit the processor speed when the computer is running on battery

power, to maintain system cooling requirements, and/or to maintain system power requirements.

Microprocessor

Microprocessor Mobile Intel

Celeron

L1 cache 8 KB (internal)

L2 cache 512 KB (Intel Pentium 4); 128 KB (Intel

Celeron)

External bus frequency 400/533 MHz

System Information

System chip set Intel 852GMV

Data bus width 64 bits

DRAM bus width 64 bits

Microprocessor address bus width 32 bits

Pentium® 4 processor or Intel

processor

PC Card

CardBus controller TI PCI1510

PC Card connector supports one Type I or Type II card

Cards supported 3.3 V and 5 V

PC Card connector size 68 pins

Data width (maximum) PCMCIA 16 bits

CardBus 32 bits

Appendix 81

Page 82

Memory

Memory module connector 2 user-accessible SODIMM sockets

Memory module capacities 64, 128, 256, and 512 MB

Memory type 2.5-V SODIMM

Standard memory 128 MB

Maximum memory 1 GB

Memory access time: clock speed 266 MHz

Ports and Connectors

www.dell.com | support.dell.com

Video 15-hole connector

Audio microphone connector, stereo

USB (2) 4-pin USB 2.0-compliant connector

Modem RJ-11 connector

Ethernet LAN RJ-45 connector (optional in some

Communications

Modem:

Type

Controller

Interface

Network adapter 10/100 Ethernet LAN on system board

headphone/speakers connector

countries)

v.92 56K MDC

softmodem

internal AC’97 bus

82 Appendix

Page 83

Video

Video type direct AGP integrated graphics

Host interface integrated direct AGP

Video controller Intel UMA integrated

Video memory 1 MB with Intel DVMT up to 32 MB (with

128 MB of system memory) or 64 MB (with 256 MB or more of system memory)

LCD interface SPWG-B

Audio

Audio type AC’97 (soft audio)

Audio controller Sigmatel 9750

Stereo conversion 18-bit (analog-to-digital) and 20-bit (digital-

to-analog)

Interfaces:

Internal

External

Speaker two 8-ohm speakers

Internal speaker amplifier 1.0-W channel into 8 ohms

Volume controls keyboard shortcuts, program menus

PCI bus /AC’97

microphone-in connector, stereo headphones/speakers connector

Appendix 83

Page 84

Display

Type (active-matrix TFT) XGA

Dimensions: 14.1 inch or 15 inch

Height:

14.1 inch 15 inch

Width:

14.1 inch 15 inch

www.dell.com | support.dell.com

Diagonal:

14.1 inch 15 inch

Maximum resolutions 1024 x 768 at 16.8 million colors

Response time (typical) 20-ms rise (maximum),

Refresh rate 60 Hz

Operating angle 0° (closed) to 180°

Viewing angles:

Horizontal

Vertical

Pixel pitch 0.28 x 0.28 mm

Power consumption:

Panel with backlight (typical)

Controls brightness can be controlled through

214.3 mm (8.4 inches)

228.1 mm (8.99 inches)

285.7 mm (11.2 inches)

304.1 mm (11.97 inches)

359.16 mm (14.1 inches)

382.4 mm (15.1 inches)

30-ms fall (maximum)

±40°

+10°/–30°

5.2 W

keyboard shortcuts

84 Appendix

Page 85

Keyboard

Number of keys 85 (U.S. and Canada); 86 (Europe);

90 (Japan)

Key travel 2.7 mm ± 0.3 (0.11 inch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch)

Layout QWERTY/AZERTY/Kanji

Touch Pad

X/Y position resolution (graphics table mode) 240 cpi

Size:

Width

Height

64.88-mm (2.55-inch) sensor-active area

48.88-mm (1.92-inch) rectangle

Battery (8-cell)

Type 8-cell (65WHr) "smart" lithium ion

Dimensions:

Depth

Height

Width

122.5 mm (4.8 inches)

19.2 mm (0.76 inch)

147.5 mm (5.8 inches)

Weight 0.470 kg (1.03 lb)

Voltage 14.8 VDC

Capacity 4300 mAH

Operating life can be significantly reduced under certain

power-intensive conditions

See page 29 for more information on battery life.

Life span (approximate) 300 discharge/charge cycles

Temperature range:

Charge/Discharge

Storage

0° to 35°C(32° to 95°F) –40° to 65°C (–40° to 149°F)

Appendix 85

Page 86

Battery (12-cell)

Type 12-cell (96Whr) "smart" lithium ion

Dimensions:

Depth

Height

Width

Weight 0.615 kg (1.35 lb)

Voltage 14.8 VDC

www.dell.com | support.dell.com

Capacity 6450 mAH

Operating life can be significantly reduced under certain

Life span (approximate) 300 discharge/charge cycles

Temperature range:

Charge/Discharge

Storage

AC Adapter

Input voltage 100 to 240 VAC

Input current (maximum) 1.5 A

Input frequency 50 to 60 Hz

Output current 5.62 A (maximum at 4-second pulse);

Output power 90 W standard

Rated output voltage 19.5 VDC

Dimensions:

Height

Width

Depth

Weight (with cables) 0.46 kg (1.0 lb)

122.5 mm (4.8 inches)

19.2 mm (0.76 inch)

147.5 mm (5.8 inches)

power-intensive conditions

See page 29 for more information on battery life.

0° to 35°C(32° to 95°F) –40° to 65°C (–40° to 149°F)

4.62 A (continuous)

34.2 mm (1.35 inches)

60.9 mm (2.4 inches)

153.4 mm (6.04 inches)

86 Appendix

Page 87

AC Adapter (continued)

Temperature range:

Operating

Storage

Physical

Height

14.1-inch display

15-inch display

Width

14.1-inch display

15-inch display

Depth

14.1-inch display

15-inch display

Weight:

With CD drive, 8-cell battery, and

14.1-inch display

With CD drive, 12-cell battery, and

14.1-inch display

With CD drive, 8-cell battery, and 15-inch display

With CD drive, 12-cell battery, and 15-inch display

0° to 35°C (32° to 95°F) –40° to 65°C (–40° to 149°F)

44.5–47.95 mm (1.75 inches–1.89 inches)

46.5–48.3 mm (1.83 inches–1.90 inches)

329 mm (12.9 inches)

335 mm (13.1 inches)

275 mm (10.8 inches)

3.3 kg (7.17 lb)

3.4 kg (7.57 lb)

3.5 kg (7.66 lb)

3.7 kg (8.07 lb)

Environmental

Temperature range:

Operating

Storage

Relative humidity (maximum):

Operating

Storage

0° to 35°C (32° to 95°F) –40° to 65°C (–40° to 149°F)

10% to 90% (noncondensing)

5% to 95% (noncondensing)

Appendix 87

Page 88

Environmental (continued)

Maximum vibration:

Operating

Storage

Maximum shock (measured with the hard drive in head-parked position and 2-ms half-sine pulse):

Operating

Storage

www.dell.com | support.dell.com

Altitude (maximum):

Operating

Storage

Using the System Setup Program

Overview

NOTE: Your operating system may automatically configure most of the options available in the system

setup program, thus overriding options that you set through the system setup program. For more information on configuring features for your operating system, see the Help and Support Center. To access help, see page 12.

The system setup screens display the current setup information and settings for your computer, such as:

• System configuration

• Boot order

• Boot (start-up) configuration and docking-device configuration settings

• Basic device configuration settings

• System security and hard-drive password settings

0.6 GRMS

1.3 GRMS

122 G

163 G

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

Viewing the System Setup Screens

88 Appendix

NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do

not change the settings for the system setup program. Certain changes might make your computer work incorrectly.

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer (see page 28) and try again.

Page 89

System Setup Screens

NOTE: For information about a specific item on a system setup screen, highlight the item and see the

Help area on the screen.

On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright.

The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System setup key functions are listed across the bottom of the screen.

Commonly Used Options

Certain options require that you reboot the computer for new settings to take effect.

Changing the Boot Sequence

The

boot sequence, or boot order,

start the operating system. You can control the boot sequence and enable/disable devices using the

Boot Order

The

page of the system setup program.

NOTE: To change the boot sequence on a one-time-only basis, see page 90.

Boot Order

page displays a general list of the bootable devices that may be installed in your

computer, including but not limited to the following:

• Diskette Drive

• Modular bay HDD

• Internal HDD

• CD/DVD/CD-RW drive

During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system.

To control the boot devices, select (highlight) a device by pressing the up-arrow or down-arrow key, and then enable or disable the device or change its order in the list.

• To enable or disable a device, highlight the item. Enabled items appear as white and display an arrow to the left; disabled items appear blue or dimmed without a triangle.

• Press the left- or right-arrow key to change the option.

• To reorder a device in the list, highlight the device and then press <u> or <d> (not casesensitive) to move the highlighted device up or down.

tells the computer where to look to find the software needed to

Boot sequence changes take effect as soon as you save the changes and exit the system setup program.

Appendix 89

Page 90

Performing a One-Time Boot

You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)

Turn off the computer.

If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

Connect the computer to an electrical outlet.

Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop.

www.dell.com | support.dell.com

Then shut down your computer and try again.

When the boot device list appears, highlight the device from which you want to boot and press <Enter>.

The computer boots to the selected device.

The next time you reboot the computer, the previous boot order is restored.

System and Battery Performance Optimization

System Performance Overview

System performance may be reduced under specific conditions to prevent automatic system shutdown and potential data loss. Conditions under which performance is reduced include:

PROCESSOR GETS HOT — Performance is reduced when system temperature exceeds established thermal parameters. This performance reduction helps to regulate the system and surface temperatures, which prevents the computer from shutting down due to excessive processor temperatures.

DAPTER THROUGHPUT — Performance is reduced when the computer is running on AC power and

AC A

power consumption exceeds the established parameters of the AC Adapter. This performance reduction ensures that the system does not try to consume more power than the AC adapter can provide.

ATTERY CAPACITY — Performance is reduced when the computer is running on battery power and

power consumption exceeds the battery’s rated capacity or exceeds allowable safe discharge levels, or when the battery surface temperature exceeds 60°C.

90 Appendix

Page 91

Optimizing Power Consumption and Battery Charge Time

The AC adapter charges a completely discharged battery in approximately 3 hours with the computer turned off. Charge time is significantly longer if the computer is on and running at high processor speeds and system activity levels. If you run your computer at high system activity levels for extended periods of time and your battery is not charging, try running your system in Low Power Mode. Low Power Mode can improve battery charge time and battery life. Depending on system activity levels, system performance may be reduced. To set Low Power Mode:

NOTE: You can also click the power meter icon on the taskbar.

Click the

In the

For more information on power management, see the

Start

button→

Power Schemes

Power schemes

Control Panel→

Performance and Maintenance→

tab.

drop-down menu, click

Low Power Mode

Dell Inspiron Help

Power Options

file. To access the help

file, see page 11.

Variable Speed Fan

The computer uses a variable speed fan to prevent the computer from overheating. The fan runs constantly, and fan speed may vary depending on usage. Fan noise is normal and does not indicate a problem with the fan or the computer.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at

support.dell.com

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

. Additional technical support options may be available for purchase.

. Support for third-party software and peripherals is provided by the original

Appendix 91

Page 92

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software program that is installed on the computer during the manufacturing process (Microsoft and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

www.dell.com | support.dell.com

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product.

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

•

premiersupport.dell.com

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

(technical support)

(technical support for educational, government, healthcare, and

Office, Norton Antivirus,

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda General Support

Department Name or Service Area,

Website and E-Mail Address

92 Appendix

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

Page 93

Country (City) International Access Code Country Code City Code

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers: la-techsupport@dell.com

E-mail for servers and EMC: la_enterprise@dell.com

Customer Care

Tech Support

Tech Support Services

Sales

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

Technical Support (servers)

Technical Support (desktop and portable computers)

Customer Care

Corporate Sales

Transaction Sales

Fax

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

1-300-65-55-33

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1-800-733-314

toll-free: 1-300-655-533

toll-free: 1-800-819-339

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

Appendix 93

Page 94

Country (City) International Access Code Country Code City Code

Bahamas General Support

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

www.dell.com | support.dell.com

Bermuda General Support

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

British Virgin Islands General Support

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Website: support.euro.dell.com

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Website: www.dell.com/br

Customer Support, Technical Support

Technical Support Fax

Customer Care Fax

Sales

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 88

02 481 92 95

02 713 15 .65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

1 866 440 3355

94 Appendix

Page 95

Country (City) International Access Code Country Code City Code

Cayman Islands General Support

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Sales, Customer Support, and Technical Support

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Technical Support Fax

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, printers, switches, routers, and so on)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-805-7541

toll-free: 1230-020-4823

818 1350

toll-free: 800 858 2969

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

Customer Advocacy

Customer Advocacy Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

Costa Rica General Support

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

Appendix 95

Page 96

Country (City) International Access Code Country Code City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

www.dell.com | support.dell.com

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Technical Support Fax

Customer Care

Customer Care Fax

Switchboard

Website: support.euro.dell.com

E-mail Support (portable computers): den_nbk_support@dell.com

E-mail Support (desktop computers): den_support@dell.com

E-mail Support (servers): Nordic_server_support@dell.com

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 2186 27 27

02 2186 27 28

02 2186 27 11

02 2186 27 14

02 2186 27 11

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

96 Appendix

Page 97

Country (City) International Access Code Country Code City Code

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: fin_support@dell.com

E-mail Support (servers): Nordic_support@dell.com

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

Appendix 97

Page 98

Country (City) International Access Code Country Code City Code

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

www.dell.com | support.dell.com

Greece

International Access Code: 00

Country Code: 30

Grenada General Support

Guatemala General Support

Guyana General Support

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

98 Appendix

Page 99

Country (City) International Access Code Country Code City Code

Hong Kong

International Access Code: 001

Country Code: 852

India Technical Support

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Website: support.ap.dell.com

E-mail: apsupport@dell.com

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

Gold Queue EEC Hotline

Customer Advocacy

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Sales LCA

Sales Home and Small Business

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

2969 3188

2969 3191

2969 3196

2969 3187

3416 0910

3416 0907

3416 0908

3416 0912

2969 3155

1600 33 8045

1600 33 8044

1600 33 8046

1850 543 543

0870 908 0800

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

Appendix 99

Page 100

Country (City) International Access Code Country Code City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

www.dell.com | support.dell.com

Jamaica General Support (dial from within Jamaica only)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

100 Appendix