Dell™ Axim™ X50
Owner’s Manual
Models HC03U, HC03UL, and HD04U
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the "Glossary" on page 163.
____________________
Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Axim, TrueMobile, Dimension,
Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerVault, PowerEdge,
PowerConnect, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and XScale and StrataFlash are trademarks of Intel Corporation; Microsoft, Windows, Windows Media, and ActiveSync are registered trademarks and Windows Mobile is a trademark of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Models HCO3U, HC03UL, and HD04U
August 2005 |
Rev A03 |
Contents
CAUTION: Safety Instructions . . . . . . . . . . . . . |
11 |
SAFETY: General . . . . . . . . . . . . . . . . . |
11 |
SAFETY: Power . . . . . . . . . . . . . . . . . |
12 |
SAFETY: Battery . . . . . . . . . . . . . . . . . |
12 |
SAFETY: Air Travel . . . . . . . . . . . . . . . . |
13 |
SAFETY: Electromagnetic Compatibility |
|
Instructions . . . . . . . . . . . . . . . . . . . |
13 |
When Using Your Device . . . . . . . . . . . . . . . |
13 |
SAFETY: Ergonomic Computing Habits . . . . . . |
14 |
SAFETY: Protecting Against Electrostatic |
|
Discharge . . . . . . . . . . . . . . . . . . . . |
14 |
SAFETY: Battery Disposal . . . . . . . . . . . . |
15 |
Before You Begin . . . . . . . . . . . . . . . . . . . |
15 |
Related Information . . . . . . . . . . . . . . . |
15 |
Contacting Dell . . . . . . . . . . . . . . . . . |
16 |
1 Getting Started
Unpacking Your Device . . . . . . . . . . . . . . . . |
43 |
Front, Side, and Back Views . . . . . . . . . . . . . |
45 |
Front and Side Views . . . . . . . . . . . . . . . |
45 |
Back View . . . . . . . . . . . . . . . . . . . . |
47 |
Contents 3
Using the Battery . . . . . . . . . . . . . . . . . . |
48 |
Installing and Removing the Battery . . . . . . . |
48 |
Charging the Battery . . . . . . . . . . . . . . |
50 |
Checking Battery Power . . . . . . . . . . . . |
51 |
Using Your Axim . . . . . . . . . . . . . . . . . . |
52 |
Changing the Display Mode on Your Device . . . |
53 |
2 Operating the Axim
Using the Power Button . . . . . . . . . . . . . . . |
55 |
Using the Stylus . . . . . . . . . . . . . . . . . . . |
55 |
Connecting to a Computer . . . . . . . . . . . . . . |
56 |
Using the Cradle . . . . . . . . . . . . . . . . |
56 |
USB Charging . . . . . . . . . . . . . . . . . |
58 |
Using the Sync Cable . . . . . . . . . . . . . . |
60 |
Connecting to a Projector . . . . . . . . . . . . . . |
61 |
Using Cards . . . . . . . . . . . . . . . . . . . . . |
61 |
CompactFlash Cards . . . . . . . . . . . . . . |
61 |
Secure Digital Memory Cards . . . . . . . . . . |
63 |
Resetting the Axim . . . . . . . . . . . . . . . . . |
63 |
Soft Reset . . . . . . . . . . . . . . . . . . . |
63 |
Hard Reset . . . . . . . . . . . . . . . . . . . |
64 |
Using Microsoft® Windows Mobile™ Version 5.0 |
|
software for Pocket PC Premium Edition . . . . . . . |
65 |
Status Icons . . . . . . . . . . . . . . . . . . . . . |
65 |
4 Contents
Programs . . . . . . . . . . . . . . . . . . . . . . |
66 |
Program Buttons . . . . . . . . . . . . . . . . . |
66 |
Switcher Bar . . . . . . . . . . . . . . . . . . |
67 |
Navigation Bar and Command Bar . . . . . . . . . . . |
68 |
Pop-Up Menus . . . . . . . . . . . . . . . . . . . . |
69 |
Searching for Information . . . . . . . . . . . . . . . |
70 |
Backing Up Data . . . . . . . . . . . . . . . . . . . |
71 |
Entering Information . . . . . . . . . . . . . . . . . |
72 |
Entering Text Using the Input Panel . . . . . . . . |
72 |
Typing With the Soft Keyboard . . . . . . . . . . |
73 |
Letter Recognizer . . . . . . . . . . . . . . . . |
74 |
Block Recognizer . . . . . . . . . . . . . . . . |
74 |
Transcriber . . . . . . . . . . . . . . . . . . . |
75 |
Writing on the Screen . . . . . . . . . . . . . . . . |
75 |
Editing Written Text . . . . . . . . . . . . . . . |
76 |
Drawing on the Screen . . . . . . . . . . . . . . |
79 |
Creating a Drawing . . . . . . . . . . . . . . . |
79 |
Editing a Drawing . . . . . . . . . . . . . . . . |
80 |
Recording a Message . . . . . . . . . . . . . . |
80 |
Using My Text . . . . . . . . . . . . . . . . . . |
81 |
Adjusting Settings . . . . . . . . . . . . . . . . . . |
81 |
Personal Tab . . . . . . . . . . . . . . . . . . |
82 |
System Tab . . . . . . . . . . . . . . . . . . . |
82 |
Connections Tab . . . . . . . . . . . . . . . . . |
83 |
Contents 5
3 Communicating and Scheduling
About Microsoft®ActiveSync® Program . . . . . . . |
85 |
Installing and Using ActiveSync . . . . . . . . . . . |
86 |
About Microsoft® Pocket Outlook . . . . . . . . . . |
87 |
Categories . . . . . . . . . . . . . . . . . . . . . |
87 |
Creating a Category . . . . . . . . . . . . . . . |
87 |
Calendar . . . . . . . . . . . . . . . . . . . . . . |
88 |
Using the Summary Screen . . . . . . . . . . . |
89 |
Creating Meeting Requests . . . . . . . . . . . |
89 |
Contacts . . . . . . . . . . . . . . . . . . . . . . |
90 |
Finding a Contact . . . . . . . . . . . . . . . . |
91 |
Using the Summary Screen . . . . . . . . . . . |
91 |
Tasks . . . . . . . . . . . . . . . . . . . . . . . . |
91 |
Notes . . . . . . . . . . . . . . . . . . . . . . . . |
93 |
Messaging . . . . . . . . . . . . . . . . . . . . . |
93 |
Synchronizing E-Mail Messages . . . . . . . . . |
94 |
Connecting Directly to an E-Mail Server . . . . . |
94 |
Using the Message List . . . . . . . . . . . . . |
95 |
Composing Messages . . . . . . . . . . . . . |
96 |
Managing E-Mail Messages and Folders . . . . . |
97 |
Notifications . . . . . . . . . . . . . . . . . . . . |
98 |
Beaming an Item . . . . . . . . . . . . . . . . . . |
98 |
Using File Explorer . . . . . . . . . . . . . . . . . |
99 |
6 Contents
4 Getting Connected
Using Wi-Fi (802.11b) . . . . . . . . . . . . . . . . |
101 |
If the Network Card is Set Up . . . . . . . . . . |
102 |
If the Wireless Network is |
|
Broadcasting SSID . . . . . . . . . . . . . . . |
102 |
If the Wireless Network is |
|
Not Broadcasting SSID . . . . . . . . . . . . |
103 |
Using Odyssey Client . . . . . . . . . . . . . . . . |
104 |
Adding a Network . . . . . . . . . . . . . . . |
104 |
Using Cisco® LEAP Wireless LAN Security . . . . . |
105 |
Using Odyssey Client to a Get |
|
Certificate of Authority . . . . . . . . . . . . . . . |
107 |
Using Infrared . . . . . . . . . . . . . . . . . . . |
108 |
Using Bluetooth® Wireless Technology . . . . . . . |
108 |
Creating a Modem Connection . . . . . . . . . . . |
109 |
Creating an Ethernet Connection . . . . . . . . . . |
110 |
Creating a VPN Connection . . . . . . . . . . . . . |
111 |
Ending a Connection . . . . . . . . . . . . . . . . |
111 |
Connecting Directly to an E-Mail Server . . . . . . . |
112 |
Getting Help on Connecting . . . . . . . . . . . . . |
112 |
Contents 7
5 Adding and Removing Programs
Adding Programs Using |
|
Microsoft® ActiveSync® . . . . . . . . . . . . . . |
115 |
Downloading Programs From the Internet . . . . . . |
116 |
Adding a Program to the Start Menu . . . . . . . . . |
117 |
Removing Programs . . . . . . . . . . . . . . . . . |
117 |
6 Using Companion Programs
Word Mobile . . . . . . . . . . . . . . . . . . . . |
119 |
Excel Mobile . . . . . . . . . . . . . . . . . . . . |
121 |
Tips for Working in Excel Mobile . . . . . . . . . |
122 |
PowerPoint Mobile . . . . . . . . . . . . . . . . . |
123 |
MSN Messenger . . . . . . . . . . . . . . . . . . |
124 |
Setting Up . . . . . . . . . . . . . . . . . . . |
125 |
Working With Contacts . . . . . . . . . . . . . |
125 |
Chatting With Contacts . . . . . . . . . . . . . |
125 |
Microsoft Windows Media® Player for |
|
Pocket PC . . . . . . . . . . . . . . . . . . . . . . |
126 |
Using Internet Explorer Mobile . . . . . . . . . . . |
126 |
Mobile Favorites . . . . . . . . . . . . . . . . . . |
127 |
Conserving Memory . . . . . . . . . . . . . . |
128 |
Mobile Favorites Folder . . . . . . . . . . . . . |
128 |
Favorite Links . . . . . . . . . . . . . . . . . . |
128 |
Browsing Mobile Favorites and the Web . . . . . . . |
128 |
8 Contents
7 Maintenance and Troubleshooting |
|
Maintaining the Axim . . . . . . . . . . . . . . . . |
131 |
Installing the Diagnostic Utility . . . . . . . . . |
131 |
Troubleshooting . . . . . . . . . . . . . . . . . . |
131 |
File Download Security Warning . . . . . . . . . . |
133 |
8 Appendix
Specifications . . . . . . . . . . . . . . . . . . . |
135 |
Dell™ Software License Agreement . . . . . . . . . |
139 |
Regulatory Notices . . . . . . . . . . . . . . . . . |
142 |
FCC Notices (U.S. Only) . . . . . . . . . . . . |
143 |
IC Notice (Canada Only) . . . . . . . . . . . . |
144 |
Australia and New Zealand . . . . . . . . . . . |
145 |
NOM Information (Mexico Only) . . . . . . . . |
145 |
Wireless Regulatory Information . . . . . . . . . . |
145 |
Japan Standard . . . . . . . . . . . . . . . . |
146 |
Canada—Industry Canada (IC) . . . . . . . . . |
146 |
FCC Standard . . . . . . . . . . . . . . . . . |
146 |
Mexico . . . . . . . . . . . . . . . . . . . . |
147 |
Singapore—Approved by IDA for |
|
Use in Singapore . . . . . . . . . . . . . . . |
147 |
Brazil . . . . . . . . . . . . . . . . . . . . . |
147 |
Radio Approvals . . . . . . . . . . . . . . . . |
148 |
Contents 9
Limited Warranties . . . . . . . . . . . . . . . . . |
149 |
Limited Warranty for Dell-Branded |
|
Hardware Products (U.S. Only) . . . . . . . . . |
149 |
Total Satisfaction Return Policy (U.S. Only) . . . . 153 |
|
Limited Warranty Terms for Dell-Branded |
|
Hardware Products (Canada Only) . . . . . . . . |
154 |
"Total Satisfaction" Return Policy |
|
(Canada Only) . . . . . . . . . . . . . . . . . |
158 |
Dell Software and Peripherals |
|
(Canada Only) . . . . . . . . . . . . . . . . . |
159 |
1-Year End-User Manufacturer Guarantee |
|
(Latin America and the Caribbean Only) . . . . . |
160 |
Glossary . . . . . . . . . . . . . . . . . . . . . . |
163 |
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
10 Contents
Use the following safety guidelines to help ensure your own personal safety and to help protect your device and working environment from potential damage.
•Do not attempt to service the device yourself unless you are a trained service technician. Always follow installation instructions closely.
•If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.
•Do not push objects into air vents or openings of your device. Doing so can cause fire or electric shock by shorting out interior components.
•Keep your device away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your device; do not place your device in a closed-in wall unit or on a bed, sofa, or rug.
•Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the device or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.
•The AC adapter may become hot during normal operation of your device. Use care when handling the adapter during or immediately after operation.
•Do not use your device in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.
•If your device includes an integrated or optional (PC Card) modem, disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line.
•To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your device during an electrical storm unless all cables have been disconnected and the device is operating on battery power.
•If your device includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
•PC Cards may become very warm during normal operation. Use care when removing PC Cards after their continuous operation.
•Before you clean your device, disconnect the device from the electrical outlet. Clean your device with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
Caution: Safety Instructions |
11 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
•Use only the Dell-provided AC adapter approved for use with this device. Use of another AC adapter may cause a fire or explosion.
•Before you connect the device to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.
•To remove the device from all power sources, turn the device off, disconnect the
AC adapter from the electrical outlet, and remove the battery installed in the battery bay.
•To help prevent electric shock, plug the AC adapter and device power cables into properly grounded power sources. These power cables may be equipped with 3-prong plugs to provide an earth grounding connection. Do not use adapter plugs or remove the grounding prong from the power cable plug. If you use a power extension cable, use the appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
•Be sure that nothing rests on your AC adapter’s power cable and that the cable is not located where it can be tripped over or stepped on.
•If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable into the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your device, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.
•Use only Dell™ battery modules that are approved for use with this device. Use of other types may increase the risk of fire or explosion.
•Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns.
•The battery poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking battery pack with extreme care. If the battery is damaged, electrolyte may leak from the cells and may cause personal injury.
•Keep the battery away from children.
•Do not store or leave your device or battery pack near a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.
•Do not dispose of your device’s battery in a fire or with normal household waste. Battery cells may explode. Discard a used battery according to the manufacturer’s instructions or contact your local waste disposal agency for disposal instructions.
Dispose of a spent or damaged battery promptly.
12 Caution: Safety Instructions
•Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell device while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
–In order to best comply with all such restrictions, if your Dell portable device is equipped with Dell TrueMobile™ or some other wireless communication device, please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device.
–Additionally, the use of any PED, such as a portable device, may be prohibited in aircraft during certain critical phases of flight, for example, takeoff and landing. Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use of a PED is allowed.
Use shielded signal cables to ensure that you maintain the appropriate electromagnetic compatibility classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at www.dell.com.
Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your device’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface.
WARNING: Handling the cord on this product, or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash your hands after handling the cord.
Observe the following safe-handling guidelines to prevent damage to your device:
•When setting up the device for work, place it on a level surface.
•When traveling, do not check the device as baggage. You can put your device through an X-ray security machine, but never put your device through a metal detector. If you have the device checked by hand, be sure to have a charged battery available in case you are asked to turn on the device.
•When traveling, do not place the device in overhead storage compartments where it could slide around. Do not drop your device or subject it to other mechanical shocks.
•Protect your device and battery from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.
Caution: Safety Instructions |
13 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
•When you move your device between environments with very different temperature and/or humidity ranges, condensation may form on or within the device. To avoid damaging the device, allow sufficient time for the moisture to evaporate before using the device.
NOTICE: When taking the device from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the device to acclimate to room temperature before turning on power.
•When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.
•Handle components with care. Hold a component such as a memory module by its edges, not its pins.
•Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry.
Long-term exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain.
Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your device’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.
•When transporting a sensitive component, first place it in an antistatic container or packaging.
•Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.
14 Caution: Safety Instructions
Your device uses a lithium-ion battery and a rechargeable NiMH battery. For instructions about replacing the batteries in your device, see "Using the Battery" on page 48.
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
The following table guides you to the information you are looking for in the relevant device and computer documentation.
What Are You Looking For? |
Find It Here: |
|
|
How to set up my device and |
The placemat setup diagram and the |
information on the accessories, |
Dell™ Owner’s Manual |
connectors, and buttons on my device |
|
|
|
Information on using my device |
Dell Owner’s Manual and |
|
Pocket PC Help |
|
NOTE: To view Help, tap the Start button |
|
and tap Help. |
|
|
Additional programs that can be |
Dell Getting Started CD |
installed on my device |
|
|
|
Information on using programs on my |
Pocket PC Help and, if available, tap |
device |
Help within a specific program |
|
|
Connecting to and synchronizing with |
Dell Owner’s Manual and Microsoft® |
a computer |
ActiveSync® Help on your computer |
|
To view Help, launch MS ActiveSync, |
|
click Help →Microsoft ActiveSync |
|
Help. |
|
|
Last-minute updates and detailed |
The readme files, located in the |
technical information |
ActiveSync folder on the computer and |
|
on the Dell Getting Started CD. |
Caution: Safety Instructions |
15 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
What Are You Looking For? |
Find It Here: |
|
|
Up-to-date information about your |
www.microsoft.com/windowsmobile |
Pocket PC |
and |
|
|
|
support.dell.com |
|
|
My Service Tag and/or Express Service |
Label located in the battery slot |
Code |
underneath the battery (remove the |
|
battery) |
Product Key |
Located on the COA (Certificate of |
|
Authenticity) label on the Getting |
|
Started CD |
|
|
ROM upgrades |
To upgrade ROM correctly, see |
|
support.dell.com. Read the ROM |
|
documentation before attempting |
|
to upgrade. |
|
|
To contact Dell electronically, you can access the following websites:
•www.dell.com
•support.dell.com (technical support)
•premiersupport.dell.com (technical support for educational, government, health care, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the following table.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. Before your warranty period expires, call us at one of the numbers provided in table on page 17. Have your Dell Service Code or order number ready while making the call. For details see, "What do I do if I need warranty service?" on page 151.
When you need to contact Dell, use the electronic addresses, telephone numbers, and area codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
16 Caution: Safety Instructions
Remember to have your Dell Service Code ready while making the call. To find your service code, remove the battery from its slot.
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Anguilla |
General Support |
toll-free: 800-335-0031 |
|
|
|
Antigua and |
General Support |
1-800-805-5924 |
Barbuda |
|
|
|
|
|
Argentina |
Website: www.dell.com.ar |
|
(Buenos Aires) |
E-mail: |
|
|
|
|
International |
us_latin_services@dell.com |
|
Access Code: 00 |
E-mail for desktop and portable |
|
|
|
|
Country Code: 54 |
computers: |
|
City Code: 11 |
la-techsupport@dell.com |
|
E-mail for servers and EMC® |
|
|
|
|
|
|
storage products: |
|
|
la_enterprise@dell.com |
|
|
Customer Care |
toll-free: 0-800-444-0730 |
|
Tech Support |
toll-free: 0-800-444-0733 |
|
Tech Support Services |
toll-free: 0-800-444-0724 |
|
Sales |
0-810-444-3355 |
|
|
|
Aruba |
General Support |
toll-free: 800-1578 |
|
|
|
Caution: Safety Instructions |
17 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Australia |
E-mail (Australia): |
|
(Sydney) |
au_tech_support@dell.com |
|
International |
E-mail Customer Care (ANZ): |
|
Access Code: 0011 |
Apcustserv@dell.com |
|
Country Code: 61 |
E-mail (New Zealand): |
|
City Code: 2 |
nz_tech_support@dell.com |
|
|
|
|
|
Home and Small Business |
1-300-655-533 |
|
Government and Business |
toll-free: 1-800-633-559 |
|
Preferred Accounts Division |
toll-free: 1-800-060-889 |
|
(PAD) |
|
|
Customer Care |
toll-free: 1333 55 (option 3) |
|
Technical Support (portables and |
toll-free: 1-300-655-533 |
|
desktops) |
|
|
Technical Support (servers and |
toll-free: 1-800-733-314 |
|
workstations) |
|
|
Corporate Sales |
toll-free: 1-800-808-385 |
|
Transaction Sales |
toll-free: 1-800-808-312 |
|
Fax |
toll-free: 1-800-818-341 |
|
|
|
18 Caution: Safety Instructions
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Austria (Vienna) |
Website: support.euro.dell.com |
|
International |
E-mail: |
|
Access Code: 900 |
tech_support_central_europe@dell |
|
Country Code: 43 |
.com |
|
City Code: 1 |
Home/Small Business Sales |
0820 240 530 00 |
|
|
|
|
Home/Small Business Fax |
0820 240 530 49 |
|
Home/Small Business Customer |
0820 240 530 14 |
|
Care |
|
|
Preferred Accounts/Corporate |
0820 240 530 16 |
|
Customer Care |
|
|
Home/Small Business Technical |
0820 240 530 14 |
|
Support |
|
|
Preferred Accounts/Corporate |
0660 8779 |
|
Technical Support |
|
|
Switchboard |
0820 240 530 00 |
|
|
|
Bahamas |
General Support |
toll-free: 1-866-278-6818 |
|
|
|
Barbados |
General Support |
1-800-534-3066 |
|
|
|
Caution: Safety Instructions |
19 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Belgium |
Website: support.euro.dell.com |
|
(Brussels) |
E-mail for French-speaking |
|
|
|
|
International |
Customers: |
|
Access Code: 00 |
support.euro.dell.com/be/fr/email |
|
Country Code: 32 |
dell/ |
|
City Code: 2 |
Technical Support for Inspiron |
02 481 92 96 |
XPS computers only |
|
|
|
|
|
|
Technical Support for all other |
02 481 92 88 |
|
Dell computers |
|
|
Technical Support Fax |
02 481 92 95 |
|
Customer Care |
02 713 15 .65 |
|
Corporate Sales |
02 481 91 00 |
|
Fax |
02 481 92 99 |
|
Switchboard |
02 481 91 00 |
|
|
|
Bermuda |
General Support |
1-800-342-0671 |
|
|
|
Bolivia |
General Support |
toll-free: 800-10-0238 |
|
|
|
Brazil |
Website: www.dell.com/br |
|
International |
Customer Support, Technical |
0800 90 3355 |
Access Code: 00 |
Support |
|
Country Code: 55 |
Technical Support Fax |
51 481 5470 |
City Code: 51 |
Customer Care Fax |
51 481 5480 |
|
Sales |
0800 90 3390 |
|
|
|
British Virgin |
General Support |
toll-free: 1-866-278-6820 |
Islands |
|
|
|
|
|
20 Caution: Safety Instructions
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Brunei |
Customer Technical Support |
604 633 4966 |
Country Code: 673 |
(Penang, Malaysia) |
|
|
Customer Service (Penang, |
604 633 4888 |
|
Malaysia) |
|
|
Transaction Sales (Penang, |
604 633 4955 |
|
Malaysia) |
|
|
|
|
Canada (North |
Online Order Status: |
|
York, Ontario) |
www.dell.ca/ostatus |
|
International |
AutoTech (automated technical |
toll-free: 1-800-247-9362 |
Access Code: 011 |
support) |
|
|
Customer Care (Home |
toll-free: 1-800-847-4096 |
|
Sales/Small Business) |
|
|
Customer Care (med./large |
toll-free: 1-800-326-9463 |
|
business, government) |
|
|
Technical Support (Home |
toll-free: 1-800-847-4096 |
|
Sales/Small Business) |
|
|
Technical Support (med./large |
toll-free: 1-800-387-5757 |
|
bus., government) |
|
|
Technical Support (printers, |
1-877-335-5767 |
|
projectors, televisions, handhelds, |
|
|
digital jukebox, and wireless) |
|
|
Sales (Home Sales/Small Business) |
toll-free: 1-800-387-5752 |
|
Sales (med./large bus., |
toll-free: 1-800-387-5755 |
|
government) |
|
|
Spare Parts Sales & Extended |
1 866 440 3355 |
|
Service Sales |
|
|
|
|
Cayman Islands |
General Support |
1-800-805-7541 |
|
|
|
Chile (Santiago) |
Sales, Customer Support, and |
toll-free: 1230-020-4823 |
Country Code: 56 |
Technical Support |
|
City Code: 2 |
|
|
|
|
|
Caution: Safety Instructions |
21 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
China (Xiamen) |
Technical Support website: |
|
Country Code: 86 |
support.dell.com.cn |
|
City Code: 592 |
Technical Support E-mail: |
|
cn_support@dell.com |
|
|
|
|
|
|
Customer Care E-mail: |
|
|
customer_cn@dell.com |
|
|
Technical Support Fax |
592 818 1350 |
|
Technical Support (Dell™ |
toll-free: 800 858 2969 |
|
Dimension™ and Inspiron) |
|
|
Technical Support (OptiPlex™, |
toll-free: 800 858 0950 |
|
Latitude™, and Dell Precision™) |
|
|
Technical Support (servers and |
toll-free: 800 858 0960 |
|
storage) |
|
|
Technical Support (projectors, |
toll-free: 800 858 2920 |
|
PDAs, switches, routers, and so on) |
|
|
Technical Support (printers) |
toll-free: 800 858 2311 |
|
Customer Care |
toll-free: 800 858 2060 |
|
Customer Care Fax |
592 818 1308 |
|
Home and Small Business |
toll-free: 800 858 2222 |
|
Preferred Accounts Division |
toll-free: 800 858 2557 |
|
Large Corporate Accounts GCP |
toll-free: 800 858 2055 |
|
Large Corporate Accounts Key |
toll-free: 800 858 2628 |
|
Accounts |
|
|
Large Corporate Accounts North |
toll-free: 800 858 2999 |
|
|
|
22 Caution: Safety Instructions
Country (City) |
Department Name or Service Area, |
Area Codes, |
|
International |
Website and E-Mail Address |
Local Numbers, and |
|
Access Code |
|
Toll-Free Numbers |
|
Country Code |
|
|
|
City Code |
|
|
|
|
|
|
|
|
Large Corporate Accounts North |
toll-free: 800 858 2955 |
|
|
Government and Education |
|
|
|
Large Corporate Accounts East |
toll-free: 800 858 2020 |
|
|
Large Corporate Accounts East |
toll-free: 800 858 2669 |
|
|
Government and Education |
|
|
|
Large Corporate Accounts |
toll-free: 800 858 2572 |
|
|
Queue Team |
|
|
|
Large Corporate Accounts South |
toll-free: 800 858 2355 |
|
|
Large Corporate Accounts West |
toll-free: 800 858 2811 |
|
|
Large Corporate Accounts |
toll-free: 800 858 2621 |
|
|
Spare Parts |
|
|
|
|
|
|
Colombia |
General Support |
980-9-15-3978 |
|
|
|
|
|
Costa Rica |
General Support |
0800-012-0435 |
|
|
|
|
|
Czech Republic |
Website: support.euro.dell.com |
|
|
(Prague) |
E-mail: czech_dell@dell.com |
|
|
|
|
||
International |
Technical Support |
22537 2727 |
|
Access Code: 00 |
|||
Customer Care |
22537 2707 |
||
Country Code: 420 |
|||
|
Fax |
22537 2714 |
|
|
Tech Fax |
22537 2728 |
|
|
Switchboard |
22537 2711 |
|
|
|
|
Caution: Safety Instructions |
23 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Denmark |
Website: support.euro.dell.com |
|
(Copenhagen) |
E-mail: |
|
|
|
|
International |
support.euro.dell.com/dk/da/email |
|
Access Code: 00 |
dell/ |
|
Country Code: 45 |
Technical Support for Inspiron |
7010 0074 |
|
XPS computers only |
|
|
Technical Support for all other |
7023 0182 |
|
Dell computers |
|
|
Customer Care (Relational) |
7023 0184 |
|
Home/Small Business Customer |
3287 5505 |
|
Care |
|
|
Switchboard (Relational) |
3287 1200 |
|
Switchboard Fax (Relational) |
3287 1201 |
|
Switchboard (Home/Small |
3287 5000 |
|
Business) |
|
|
Switchboard Fax (Home/Small |
3287 5001 |
|
Business) |
|
|
|
|
Dominica |
General Support |
toll-free: 1-866-278-6821 |
|
|
|
Dominican |
General Support |
1-800-148-0530 |
Republic |
|
|
|
|
|
Ecuador |
General Support |
toll-free: 999-119 |
|
|
|
El Salvador |
General Support |
01-899-753-0777 |
|
|
|
Finland |
Website: support.euro.dell.com |
|
(Helsinki) |
E-mail: |
|
|
|
|
International |
support.euro.dell.com/fi/fi/emaildell/ |
|
Access Code: 990 |
Technical Support |
09 253 313 60 |
Country Code: 358 |
Customer Care |
09 253 313 38 |
City Code: 9 |
Fax |
09 253 313 99 |
|
||
|
Switchboard |
09 253 313 00 |
|
|
|
24 Caution: Safety Instructions
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
France (Paris) |
Website: support.euro.dell.com |
|
(Montpellier) |
E-mail: |
|
|
|
|
International |
support.euro.dell.com/fr/fr/emaildell/ |
|
Access Code: 00 |
Home and Small Business |
|
|
|
|
Country Code: 33 |
Technical Support for Inspiron |
0825 387 129 |
City Codes: (1) (4) |
XPS computers only |
|
|
Technical Support for all other |
0825 387 270 |
|
Dell computers |
|
|
Customer Care |
0825 823 833 |
|
Switchboard |
0825 004 700 |
|
Switchboard (calls from outside of |
04 99 75 40 00 |
|
France) |
|
|
Sales |
0825 004 700 |
|
Fax |
0825 004 701 |
|
Fax (calls from outside of France) |
04 99 75 40 01 |
|
Corporate |
|
|
Technical Support |
0825 004 719 |
|
Customer Care |
0825 338 339 |
|
Switchboard |
01 55 94 71 00 |
|
Sales |
01 55 94 71 00 |
|
Fax |
01 55 94 71 01 |
|
|
|
Caution: Safety Instructions |
25 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Germany |
Website: support.euro.dell.com |
|
(Langen) |
E-mail: |
|
|
|
|
International |
tech_support_central_europe@dell |
|
Access Code: 00 |
.com |
|
Country Code: 49 |
Technical Support for Inspiron |
06103 766-7222 |
City Code: 6103 |
XPS computers only |
|
|
|
|
|
Technical Support for all other |
06103 766-7200 |
|
Dell computers |
|
|
Home/Small Business Customer |
0180-5-224400 |
|
Care |
|
|
Global Segment Customer Care |
06103 766-9570 |
|
Preferred Accounts Customer Care |
06103 766-9420 |
|
Large Accounts Customer Care |
06103 766-9560 |
|
Public Accounts Customer Care |
06103 766-9555 |
|
Switchboard |
06103 766-7000 |
|
|
|
Greece |
Website: support.euro.dell.com |
|
International |
E-mail: |
|
Access Code: 00 |
support.euro.dell.com/gr/en/email |
|
Country Code: 30 |
dell/ |
|
|
Technical Support |
00800-44 14 95 18 |
|
Gold Service Technical Support |
00800-44 14 00 83 |
|
Switchboard |
2108129810 |
|
Gold Service Switchboard |
2108129811 |
|
Sales |
2108129800 |
|
Fax |
2108129812 |
|
|
|
Grenada |
General Support |
toll-free: 1-866-540-3355 |
|
|
|
Guatemala |
General Support |
1-800-999-0136 |
|
|
|
Guyana |
General Support |
toll-free: 1-877-270-4609 |
|
|
|
26 Caution: Safety Instructions
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Hong Kong |
Website: support.ap.dell.com |
|
International |
Technical Support E-mail: |
|
Access Code: 001 |
apsupport@dell.com |
|
Country Code: 852 |
Technical Support (Dimension |
2969 3188 |
|
and Inspiron) |
|
|
Technical Support (OptiPlex, |
2969 3191 |
|
Latitude, and Dell Precision) |
|
|
Technical Support (PowerApp™, |
2969 3196 |
|
PowerEdge™, PowerConnect™, |
|
|
and PowerVault™) |
|
|
Customer Care |
3416 0910 |
|
Large Corporate Accounts |
3416 0907 |
|
Global Customer Programs |
3416 0908 |
|
Medium Business Division |
3416 0912 |
|
Home and Small Business Division |
2969 3105 |
|
|
|
India |
E-mail Support: |
|
|
India_support_desktop@dell.com |
|
|
India_support_notebook@dell.com |
|
|
India_support_server@dell.com |
|
|
Technical Support |
1600 33 8045/ |
|
|
1600448046 |
|
Sales (Large Corporate Accounts) |
1600 33 8044 |
|
Sales (Home and Small Business) |
1600 33 8046 |
|
|
|
Caution: Safety Instructions |
27 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Ireland |
Website: support.euro.dell.com |
|
(Cherrywood) |
E-mail: |
|
|
|
|
International |
dell_direct_support@dell.com |
|
Access Code: 16 |
Technical Support for Inspiron |
1850 200 722 |
|
||
Country Code: 353 XPS computers only |
|
|
City Code: 1 |
Technical Support for all other |
1850 543 543 |
|
Dell computers |
|
|
U.K. Technical Support |
0870 908 0800 |
|
(dial within U.K. only) |
|
|
Home User Customer Care |
01 204 4014 |
|
Small Business Customer Care |
01 204 4014 |
|
U.K. Customer Care (dial within |
0870 906 0010 |
|
U.K. only) |
|
|
Corporate Customer Care |
1850 200 982 |
|
Corporate Customer Care (dial |
0870 907 4499 |
|
within U.K. only) |
|
|
Ireland Sales |
01 204 4444 |
|
U.K. Sales (dial within U.K. only) |
0870 907 4000 |
|
Fax/Sales Fax |
01 204 0103 |
|
Switchboard |
01 204 4444 |
|
|
|
28 Caution: Safety Instructions
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Italy (Milan) |
Website: support.euro.dell.com |
|
International |
E-mail: |
|
Access Code: 00 |
support.euro.dell.com/it/it/emaildell/ |
|
Country Code: 39 |
Home and Small Business |
|
City Code: 02 |
Technical Support |
02 577 826 90 |
|
Customer Care |
02 696 821 14 |
|
Fax |
02 696 821 13 |
|
Switchboard |
02 696 821 12 |
|
Corporate |
|
|
Technical Support |
02 577 826 90 |
|
Customer Care |
02 577 825 55 |
|
Fax |
02 575 035 30 |
|
Switchboard |
02 577 821 |
|
|
|
Jamaica |
General Support (dial from within |
1-800-682-3639 |
|
Jamaica only) |
|
|
|
|
Caution: Safety Instructions |
29 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City) |
Department Name or Service Area, |
Area Codes, |
International |
Website and E-Mail Address |
Local Numbers, and |
Access Code |
|
Toll-Free Numbers |
Country Code |
|
|
City Code |
|
|
|
|
|
Japan (Kawasaki) |
Website: support.jp.dell.com |
|
International |
Technical Support (servers) |
toll-free: 0120-198-498 |
Access Code: 001 |
Technical Support outside of |
81-44-556-4162 |
Country Code: 81 |
Japan (servers) |
|
City Code: 44 |
Technical Support (Dimension |
toll-free: 0120-198-226 |
|
and Inspiron) |
|
|
Technical Support outside of |
81-44-520-1435 |
|
Japan (Dimension and Inspiron) |
|
|
Technical Support (Dell Precision, |
toll-free:0120-198-433 |
|
OptiPlex, and Latitude) |
|
|
Technical Support outside of |
81-44-556-3894 |
|
Japan (Dell Precision, OptiPlex, |
|
|
and Latitude) |
|
|
Technical Support (PDAs, |
toll-free: 0120-981-690 |
|
projectors, printers, routers) |
|
|
Technical Support outside of |
81-44-556-3468 |
|
Japan (PDAs, projectors, printers, |
|
|
routers) |
|
|
Faxbox Service |
044-556-3490 |
|
24-Hour Automated Order Service |
044-556-3801 |
|
Customer Care |
044-556-4240 |
|
Business Sales Division (up to |
044-556-1465 |
|
400 employees) |
|
|
Preferred Accounts Division Sales |
044-556-3433 |
|
(over 400 employees) |
|
30 Caution: Safety Instructions