Dell G5 5000 Service Manual
G5 5000
Service Manual
Reg ula tor y M ode l: D28 M
Reg ula tor y T ype : D 28M 003
Sep tem ber 20 20
Rev . A 01
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EM C, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Oth er
trademarks may be trademarks of their respective owners.
Contents
Chapter 1: Working inside your computer...................................................................................... 5
Safety instructions.............................................................................................................................................................. 5
Before working inside your computer.............................................................................................................................5
Electrostatic discharge—ESD protection..................................................................................................................... 6
ESD field service kit ...........................................................................................................................................................6
Transporting sensitive components................................................................................................................................ 7
After working inside your computer................................................................................................................................7
Chapter 2: Removing and installing components........................................................................... 9
Recommended tools........................................................................................................................................................... 9
Screw list............................................................................................................................................................................... 9
Major components of G5 5000...................................................................................................................................... 10
Disassembly and reassembly............................................................................................................................................ 11
Left-side cover.............................................................................................................................................................. 11
Front cover.................................................................................................................................................................... 12
3.5-inch hard drive.......................................................................................................................................................14
LED daughter board.....................................................................................................................................................17
Chassis fan.....................................................................................................................................................................18
Memory module............................................................................................................................................................ 21
Wireless card................................................................................................................................................................ 23
Solid-state drive/Intel Optane................................................................................................................................. 25
Coin-cell battery.......................................................................................................................................................... 28
Graphics card............................................................................................................................................................... 29
Power button................................................................................................................................................................ 31
Processor fan and heat-sink assembly................................................................................................................... 33
Voltage regulator heat sink....................................................................................................................................... 35
Processor.......................................................................................................................................................................38
Power-supply unit....................................................................................................................................................... 40
System board................................................................................................................................................................44
Chapter 3: Drivers and downloads............................................................................................... 53
Chapter 4: System setup............................................................................................................. 54
BIOS overview................................................................................................................................................................... 54
Entering BIOS setup program........................................................................................................................................ 54
Navigation keys..................................................................................................................................................................54
One time boot menu.........................................................................................................................................................55
System setup options.......................................................................................................................................................55
System and setup password...........................................................................................................................................60
Assigning a system setup password....................................................................................................................... 60
Deleting or changing an existing system setup password..................................................................................61
Real Time Clock (RTC) reset.................................................................................................................................... 61
Clearing BIOS (System Setup) and System passwords.....................................................................................62
Contents 3
Chapter 5: Troubleshooting......................................................................................................... 63
Locate the Service Tag or Express Service Code of your Dell computer ..............................................63
SupportAssist diagnostics............................................................................................................................................... 63
System-diagnostic lights................................................................................................................................................. 63
Enabling Intel Optane memory....................................................................................................................................... 64
Disabling Intel Optane memory...................................................................................................................................... 64
Recovering the operating system................................................................................................................................. 65
Flashing BIOS (USB key).................................................................................................................................................65
Flashing the BIOS..............................................................................................................................................................65
Flashing the BIOS from the F12 One-Time boot menu............................................................................................ 66
WiFi power cycle............................................................................................................................................................... 66
Flea power release............................................................................................................................................................ 67
Chapter 6: Getting help and contacting Dell................................................................................ 68
4 Contents
Working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
NOTE: Before working inside your computer, read the safety information that is shipped with your computer. For more
safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect your computer from all power sources before opening the computer cover or panels. After you finish
working inside the computer, replace all covers, panels, and screws before connecting your computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
1
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly-aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
If you are using a different operating system, see the documentation of your operating system for shut-down
NOTE:
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
Working inside your computer 5
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received
a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do
not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on
parts with increased sensitivity to ESD damage.
● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
● When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
● Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
● Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use
wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and
tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
6
Working inside your computer
● ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist
strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional
office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
● Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
● Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
● ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION:
device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6. Follow the same techniques in reverse to set the load down.
Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Working inside your computer 7
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
8 Working inside your computer
Removing and installing components
Recommended tools
The procedures in this document may require the following tools:
● Philips screwdriver #1
● Flat-head screwdriver
● Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when
replacing a component.
2
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
LED daughter board Chassis M2x3 1
3.5-inch hard-drive
assembly
3.5-inch hard drive Hard-drive cage #6-32 4
Wireless-card bracket System board M2x3 1
Solid-state drive/Intel
Optane
LED daughter board System board M2x3 1
Power-supply unit cover Chassis #6-32 2
Power-supply unit Chassis #6-32 3
Chassis #6-32 1
System board M2x3 1
Ports bezel Chassis #6-32 1
Front I/O board Chassis #6-32 1
Removing and installing components 9
Table 1. Screw list (continued)
Component Secured to Screw type Quantity Screw image
System board Chassis #6-32 8
System board Chassis M2x4 1
Major components of G5 5000
The following image shows the major components of G5 5000.
1. left-side cover
2. coin-cell battery
3. wireless card
4. chassis fan
5. M.2 2280 solid-state drive
6. M.2 2230 solid-state drive
7. power-supply unit
8. processor fan and heat-sink assembly
9. system board
10. front cover
11. LED daughter board
12. graphics card
13. memory module
14. processor
10
Removing and installing components
15. hard drive
16. hard-drive assembly
Disassembly and reassembly
Left-side cover
Removing the left-side cover
Prerequisites
Follow the procedure in Before working inside your computer
About this task
The following images indicate the location of the left-side cover and provides a visual representation of the removal procedure.
Steps
1. Loosen the two captive screws that secure the left-side cover to the chassis.
2. Using the tab on the left-side cover, slide and lift the left-side cover off the chassis.
Removing and installing components
11
Installing the left-side cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the left-side cover and provides a visual representation of the installation
procedure.
Steps
1. Align the tabs on the left-side cover with the slots on the chassis, and slide it towards the front of the computer.
2. Tighten the two captive screws that secure the left-side cover to the chassis.
Next steps
Follow the procedure in After working inside your computer.
Front cover
Removing the front cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the left-side cover.
12
Removing and installing components
About this task
The following images indicate the location of the front cover and provides a visual representation of the removal procedure.
Steps
1. Place the computer in an upright position.
2. Gently pry and release the front-cover tabs sequentially from the top.
3. Move the front cover outward from the chassis.
4. Disconnect the front-LED cable from the connector on the front cover.
Installing the front cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the front cover and provides a visual representation of the installation procedure.
Removing and installing components
13
Steps
1. Place the computer in an upright position.
2. Connect the front-LED cable to the connector on the front cover.
3. Align the front-cover tabs with the slots on the chassis.
4. Rotate the front cover towards the chassis and snap it into place.
Next steps
1. Install the left-side cover.
2. Follow the procedure in After working inside your computer.
3.5-inch hard drive
Removing the 3.5-inch hard drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the left-side cover.
About this task
The following images indicate the location of the 3.5-inch hard-drive assembly and provides a visual representation of the
removal procedure.
14
Removing and installing components
Steps
1. Lay the computer on the right side.
2. Disconnect the data and power cables from the hard drive.
3. Remove the cables from the routing guides on the hard-drive assembly.
4. Remove the screw (#6-32) that secures the hard-drive assembly to the chassis.
5. Lift the hard-drive assembly away from the chassis.
6. Remove the four screws (#6-32) that secure the the hard drive to the hard-drive cage.
7. Slide the hard drive from the hard-drive cage.
Installing the 3.5-inch hard drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the 3.5-inch hard-drive assembly and provides a visual representation of the
installation procedure.
Removing and installing components
15
Steps
1. Slide the hard drive into the hard-drive cage.
2. Replace the four screws (#6-32) that secure the hard drive to the hard-drive cage.
3. Align the hard-drive assembly with the tabs on the chassis.
4. Using the alignment post, align the screw hole on the hard-drive assembly with the screw hole on the chassis.
5. Route the power cable and data cable through the routing guides on the hard-drive assembly, and connect the cables to the
hard drive.
6. Replace the screw (#6-32) that secures the hard-drive assembly to the chassis.
Next steps
1. Install the left-side cover.
2. Follow the procedure in After working inside your computer.
16
Removing and installing components
LED daughter board
Removing the LED daughter board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the left-side cover.
About this task
The following images indicate the location of the LED daughter board and provides a visual representation of the removal
procedure.
Steps
1. Disconnect the front-LED cable from the connector on the LED daughter board.
2. Remove the screw (M2x3) that secures the LED daughter board to the system board.
3. Slide and remove the LED daughter board off the system board.
Installing the LED daughter board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the LED daughter board and provides a visual representation of the removal
procedure.
Removing and installing components
17
Steps
1. Slide the LED daughter board in place on the system board.
2. Replace the screw (M2x3) that secures the LED daughter board to the system board.
3. Connect the front-LED cable to the connector on the LED daughter board.
Next steps
1. Install the left-side cover.
2. Follow the procedure in After working inside your computer.
Chassis fan
Removing the chassis fan
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the left-side cover.
About this task
The following images indicate the location of the chassis fan and provides a visual representation of the removal procedure.
18
Removing and installing components
Steps
1. Lay the computer on the right side.
2. Disconnect the fan cable from the system board.
3. Gently pull the fan to release it from the rubber grommets.
4. Remove the fan off the chassis.
Installing the chassis fan
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the chassis fan and provides a visual representation of the installation procedure.
Removing and installing components
19
Steps
1. Align the slots on the fan with the rubber grommets on the chassis.
NOTE: Service fan will have tabs plugged on one side to avoid incorrect installation of the fan.
2. Route the rubber grommets through the slots on fan and pull the rubber grommets until the fan snaps into position.
3. Connect the fan cable to the system board.
Next steps
1. Install the left-side cover.
2. Follow the procedure in After working inside your computer.
20
Removing and installing components
Memory module
Removing the memory module
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the left-side cover.
About this task
The following images indicate the location of the memory modules and provides a visual representation of the removal
procedure.
Steps
1. Lay the chassis on the right side.
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot.
3. Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot.
NOTE: Repeat step 2 to step 3 to remove any other memory modules installed in your computer.
NOTE: Note the slot and the orientation of the memory module to replace it in the correct slot.
NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from
the slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch
the components on the memory module.
Removing and installing components 21
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