Dell PowerEdge R210, External OEMR R210 Hardware Owner's Manual
Dell™ PowerEdge™
R210 Systems
Hardware Owner’s
Manual
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.;
Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
August 2009 Rev. A00
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 13
Accessing System Features During Startup. . . . . . . 13
Front-Panel Features and Indicators
Back-Panel Features and Indicators
. . . . . . . . . . 14
. . . . . . . . . . 16
Guidelines for Connecting External Devices
NIC Indicator Codes
Diagnostic Lights
System Messages
Warning Messages
Diagnostics Messages
Alert Messages
Other Information You May Need
. . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . 19
. . . . . . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . 35
. . . . . . 17
2 Using the System Setup Program
and UEFI Boot Manager
Choosing the System Boot Mode . . . . . . . . . . . . 37
Entering the System Setup Program
. . . . . . . . . . . . . 37
Responding to Error Messages
. . . . . . . . . . . 38
. . . . . . . . . . . 38
Contents 5
Using the System Setup Program
Navigation Keys
. . . . . . . . . . . . . . . . . . . 38
System Setup Options
Main Screen
Memory Settings Screen
Processor Settings Screen
SATA Settings Screen
Boot Settings Screen
Integrated Devices Screen
PCI IRQ Assignments Screen
Serial Communication Screen
Power Management Screen
System Security Screen
Exit Screen
. . . . . . . . . . . . . . . . . . 39
. . . . . . . . . . . . . . . . . . . . 39
. . . . . . . . . . . . . . 41
. . . . . . . . . . . . . 41
. . . . . . . . . . . . . . . . 42
. . . . . . . . . . . . . . . . 43
. . . . . . . . . . . . . 44
. . . . . . . . . . . . 45
. . . . . . . . . . . 45
. . . . . . . . . . . . 46
. . . . . . . . . . . . . . 47
. . . . . . . . . . . . . . . . . . . . . 49
Entering the UEFI Boot Manager. . . . . . . . . . . . . 49
Using the UEFI Boot Manager
Navigation Keys
UEFI Boot Manager Screen
. . . . . . . . . . . . . . . . . . . 49
. . . . . . . . . . . . . 50
UEFI Boot Settings Screen
System Utilities Screen
System and Setup Password Features
Using the System Password
Using the Setup Password
Embedded System Management
. . . . . . . . . . . . . 50
. . . . . . . . . . . . . . . 51
. . . . . . . . . . 51
. . . . . . . . . . . . 51
. . . . . . . . . . . . . 54
. . . . . . . . . . . . . 55
Baseboard Management Controller Configuration
Entering the BMC Setup Module
iDRAC Configuration Utility
. . . . . . . . . . . . . . . 56
Entering the iDRAC Configuration Utility
. . . . . . . . . . 56
. . . . . . 57
. . . 56
6 Contents
3 Installing System Components . . . . . . . . 59
Recommended Tools. . . . . . . . . . . . . . . . . . . 59
Inside the System
Front Bezel (Optional)
. . . . . . . . . . . . . . . . . . . . 60
. . . . . . . . . . . . . . . . . . 61
Removing the Front Bezel
Installing the Front Bezel
. . . . . . . . . . . . . . 61
Opening and Closing the System
Opening the System
Closing the System
Optical Drive (Optional)
. . . . . . . . . . . . . . . . 62
. . . . . . . . . . . . . . . . . 63
. . . . . . . . . . . . . . . . . 64
Removing an Optical Drive
Installing an Optical Drive
Hard Drives
Removing a Hard Drive
Installing a Hard Drive
. . . . . . . . . . . . . . . . . . . . . . . . 67
. . . . . . . . . . . . . . . 67
. . . . . . . . . . . . . . . 69
. . . . . . . . . . . . . 61
. . . . . . . . . . . . 62
. . . . . . . . . . . . . 64
. . . . . . . . . . . . . 66
Removing a Hard Drive From
a Hard-Drive Bracket
. . . . . . . . . . . . . . . . 70
Installing a Hard Drive Into
a Hard-Drive Bracket
Expansion Card
. . . . . . . . . . . . . . . . . . . . . 72
. . . . . . . . . . . . . . . . 71
Expansion Card Installation Guidelines
Installing an Expansion Card
Removing an Expansion Card
Expansion-Card Riser
. . . . . . . . . . . . . . . . . . 75
Removing an Expansion-Card Riser
Installing an Expansion-Card Riser
Internal USB Memory Key
. . . . . . . . . . . . . . . . 77
. . . . . . 72
. . . . . . . . . . . . 72
. . . . . . . . . . . 73
. . . . . . . . 75
. . . . . . . . . 76
Contents 7
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 78
Removing the Cooling Shroud
Installing the Cooling Shroud
System Memory
. . . . . . . . . . . . . . . . . . . . . 80
. . . . . . . . . . . 78
. . . . . . . . . . . . 80
General Memory Module
Installation Guidelines
Mode-Specific Guidelines
Installing Memory Modules
Removing Memory Modules
Cooling Fans
. . . . . . . . . . . . . . . . . . . . . . . 85
Removing a Cooling Fan
Installing a Cooling Fan
. . . . . . . . . . . . . . . 80
. . . . . . . . . . . . . 81
. . . . . . . . . . . . . 81
. . . . . . . . . . . . 83
. . . . . . . . . . . . . . 85
. . . . . . . . . . . . . . . 87
iDRAC6 Express Card (Optional) . . . . . . . . . . . . . 87
Installing an iDRAC6 Express Card
Removing an iDRAC6 Express Card
. . . . . . . . . 87
. . . . . . . . . 89
iDRAC6 Enterprise Card (Optional)
Installing an iDRAC6 Enterprise Card
Removing an iDRAC6 Enterprise Card
VFlash Media (Optional)
. . . . . . . . . . . . . . . . . 93
Installing a VFlash Media Card
Removing a VFlash Media Card
Processor
Power Supply
. . . . . . . . . . . . . . . . . . . . . . . . . 93
Removing a Processor
Installing a Processor
. . . . . . . . . . . . . . . . . . . . . . 98
. . . . . . . . . . . . . . . 93
. . . . . . . . . . . . . . . . 97
Removing the Power Supply
Installing the Power Supply
System Battery
. . . . . . . . . . . . . . . . . . . . . 100
. . . . . . . . . . . . 100
. . . . . . . . . . . 90
. . . . . . . . 90
. . . . . . . 92
. . . . . . . . . . . 93
. . . . . . . . . . 93
. . . . . . . . . . . . 98
8 Contents
Replacing the System Battery . . . . . . . . . . . 100
Control Panel Assembly
Removing the Control Panel Assembly
Installing the Control Panel Assembly
System Board
. . . . . . . . . . . . . . . . . . . . . . 104
Removing the System Board
Installing the System Board
. . . . . . . . . . . . . . . . . 102
. . . . . . . 102
. . . . . . . 104
. . . . . . . . . . . . 104
. . . . . . . . . . . . 106
4 Troubleshooting Your System . . . . . . . . 109
Safety First—For You and Your System . . . . . . . . . 109
Troubleshooting System Startup Failure
Troubleshooting External Connections
Troubleshooting the Video Subsystem
. . . . . . . . 109
. . . . . . . . . 109
. . . . . . . . . 110
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
Troubleshooting a NIC
. . . . . . . . . . . . . . . . . . 111
Troubleshooting a Wet System
Troubleshooting a Damaged System
Troubleshooting the System Battery
Troubleshooting Power Supply
. . . . . . . . . . . . . 110
. . . . . . . . . . 111
. . . . . . . . . . . . . 112
. . . . . . . . . . 113
. . . . . . . . . . . 114
. . . . . . . . . . . . . 115
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
. . . . . . . . . . . . . . . . . . 116
. . . . . . . . . . . . 116
. . . . . . . 115
Contents 9
Troubleshooting an Internal USB Key . . . . . . . . . 119
Troubleshooting an Optical Drive
Troubleshooting a Tape Backup Unit
Troubleshooting a Hard Drive
Troubleshooting an Expansion Card
Troubleshooting the Processor
. . . . . . . . . . . 120
. . . . . . . . . 120
. . . . . . . . . . . . . 121
. . . . . . . . . . 123
. . . . . . . . . . . . 124
5 Running the System Diagnostics . . . . . . 125
Using Online Diagnostics . . . . . . . . . . . . . . . 125
Embedded System Diagnostics Features
When to Use the Embedded System Diagnostics
Running the Embedded System Diagnostics
. . . . . . . 125
. . . 126
. . . . . 126
System Diagnostics Testing Options
Using the Custom Test Options
Selecting Devices for Testing
Selecting Diagnostics Options
Viewing Information and Results
. . . . . . . . . . 126
. . . . . . . . . . . . 127
. . . . . . . . . . . 127
. . . . . . . . . . 127
. . . . . . . . . 127
6 Jumpers and Connectors. . . . . . . . . . . . 129
System Board Jumpers. . . . . . . . . . . . . . . . . 129
System Board Connectors
Disabling a Forgotten Password
. . . . . . . . . . . . . . . 130
. . . . . . . . . . . . 132
10 Contents
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 133
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 133
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Contents 11
12 Contents
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 37.
<F10> Enters System Services, which opens the Unified Server Configurator
(USC). The USC allows you to access utilities such as embedded
system diagnostics. For more information, see the Unified Server
Configurator documentation.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system’s boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 37.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC
Configuration Utility, which allows access to the System Event Log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC user documentation.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see your
SAS adapter documentation.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the
documentation for your SAS RAID card.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
About Your System 13
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
12345 8
Item Indicator, Button, or
Connector
1 Power-on indicator/
power button
Icon Description
9
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
1067 9
NOTE: When powering on the system, the
video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
2 NMI button Used to troubleshoot software and
14 About Your System
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
Item Indicator, Button, or
Icon Description
Connector
3 Video connector Connects a monitor to the system.
4 Hard drive activity
Lights up when the hard drive is in use.
indicator
5 Diagnostic indicator
lights (4)
The four diagnostic indicator lights
display error codes during system
startup. See "Diagnostic Lights" on
page 19.
6 System status
indicator
Lights blue during normal
system operation.
Lights amber when the system needs
attention due to a problem.
7 System identification
button
The system identification buttons on
the front and back panels can be used to
locate a particular system within a rack.
When one of the buttons is pushed, the
system status indicators on the front and
back panels light blue until one of the
buttons is pushed again.
8 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-compliant.
9 System identification
panel
10 Optical drive
(optional)
A slide-out panel for system information
including the Express Service Tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.
One optional slim-line SATA
DVD-ROM drive or DVD+/-RW drive,
or combination CD-RW/DVD drive
(when available).
NOTE: DVD devices are data only.
About Your System 15
Back-Panel Features and Indicators
Figure 1-2 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-2. Back-Panel Features and Indicators
12 4
3
5678 91011 12
13
Item Indicator, Button, or
Connector
1 iDRAC6 Enterprise
port (optional)
2 VFlash media slot
(optional)
3 PCIe expansion card
slot
4 Serial connector Connects a serial device to the system.
5 Video connector Connects a VGA display to the system.
6 eSATA Connects additional storage devices.
7 USB connectors (2) Connects USB devices to the system.
Icon Description
Dedicated management port for the
optional iDRAC6 Enterprise card.
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
Connects a PCI Express expansion
card.
The ports are USB 2.0-compliant.
8 Ethernet connectors
(2)
16 About Your System
Embedded 10/100/1000 NIC
connectors.
Item Indicator, Button, or
Connector
9 System status indicator Lights blue during normal
Icon Description
system operation.
Lights amber when the system needs
attention due to a problem.
10 System identification
button
11 System identification
connector
12 Power supply 250 W power supply.
13 Retention clip Secures the power cable.
The system identification buttons on
the front and back panels can be used
to locate a particular system within a
rack. When one of the buttons is
pushed, the system status indicators on
the front and back panels light blue
until one of the buttons is pushed
again.
Connects the optional system status
indicator assembly through the
optional cable management arm.
Guidelines for Connecting External Devices
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If necessary to enable ports on your system, use the System Setup program.
ee "Entering the System Setup Program
S
" on page 38
About Your System 17
.
NIC Indicator Codes
Figure 1-3. NIC Indicator Codes
1
1 link indicator 2 activity indicator
Indicator Indicator Code
Link and activity
indicators are off
Link indicator is green The NIC is connected to a valid network link at 1000
Link indicator is amber The NIC is connected to a valid network link at 10/100
Activity indicator is green
blinking
The NIC is not connected to the network.
Mbps.
Mbps.
Network data is being sent or received.
2
18 About Your System
Diagnostic Lights
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-1 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
Table 1-1. Diagnostic Indicator Code
Code Causes Corrective Action
The system is in a normal
off condition or a possible
pre-BIOS failure has
occurred.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
The system is in a normal
operating condition after
POST.
BIOS checksum failure
detected; system is in
recovery mode.
Possible processor failure. See "Troubleshooting the
Memory failure. See "Troubleshooting System
Plug the system into a working
electrical outlet and press the
power button.
Information only.
See "Getting Help" on page 133.
Processor" on page 122.
Memory" on page 116.
Possible expansion card
failure.
Possible video failure. See "Getting Help" on page 133.
See "Troubleshooting an
Expansion Card" on page 121.
About Your System 19
Code Causes Corrective Action
Hard drive failure. Ensure that the diskette drive and
hard drive are properly connected.
See "Hard Drives" on page 67 for
information on the drives
installed in your system.
Possible USB failure. See "Troubleshooting a USB
Device" on page 110.
No memory modules
detected.
See "Troubleshooting System
Memory" on page 116.
System board failure. See "Getting Help" on page 133.
Memory configuration
error.
Possible system board
See "Troubleshooting System
Memory" on page 116.
See "Getting Help" on page 133.
resource and/or system
board hardware failure.
Possible system resource
See "Getting Help" on page 133.
configuration error.
Other failure. Ensure that the optical drive and
hard drives are properly
connected. See "Troubleshooting
Your System" on page 109 for the
appropriate drive installed in your
system. If the problem persists,
see "Getting Help" on page 133.
20 About Your System
System Messages
System messages appear on the screen to notify you of a possible problem
with the system.
NOTE: If you receive a system message not listed in the table, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
Message Causes Corrective Actions
Alert! iDRAC6
not responding.
Rebooting.
Alert! iDRAC6
not responding.
Power required
may exceed PSU
wattage.
Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.
The optional iDRAC6 is not
responding to BIOS
communication either
because it is not functioning
properly or has not
completed initialization. The
system will reboot.
The optional iDRAC6 is
hung.
The optional iDRAC6 was
remotely reset while system
was booting.
After AC recovery, the
iDRAC6 takes longer than
normal to boot.
Wait for the system to
reboot.
Remove AC power to the
system for 10 seconds and
restart the system.
Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.
The system configuration of
processor, memory modules,
and expansion card may not
be supported by the power
supply.
If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. See "Power Supply"
on page 97.
About Your System 21
Message Causes Corrective Actions
Alert! System
fatal error
during previous
boot.
BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.
BIOS Update
Attempt Failed!
Caution!
NVRAM_CLR jumper
is installed on
system board.
Please run
SETUP.
An error caused the system
to reboot.
System is in manufacturing
mode.
Remote BIOS update
attempt failed.
NVRAM_CLR jumper is
installed in the clear setting.
CMOS has been cleared.
Check other system
messages for additional
information for possible
causes.
Reboot to take the system
out of manufacturing mode.
Retry the BIOS update. If
problem persists, see
"Getting Help" on page 133.
Move the NVRAM_CLR
jumper to the default
position (pins 3 and 5). See
Figure 6-1 for jumper
location. Restart the system
and re-enter the BIOS
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 37.
CPU set to
minimum
frequency.
22 About Your System
The processor speed may be
intentionally set lower for
power conservation.
If not an intentional setting,
check any other system
messages for possible causes.
Message Causes Corrective Actions
Current boot
mode is set to
UEFI. Please
ensure
compatible
bootable media
is available.
Use the system
setup program to
change the boot
mode as needed.
Decreasing
available
memory.
Embedded NICx
and NICy:
OS NIC=<ENABLED
|DISABLED>,
Management
Shared NIC=
<ENABLED
|DISABLED>
The system failed to boot
because UEFI boot mode is
enabled in BIOS and the
boot operating system is nonUEFI.
Faulty or improperly
installed memory modules.
The operating system NIC
interface is set in BIOS. The
Management Shared NIC
interface is set in
management tools.
Ensure that the boot mode is
set correctly and that the
proper bootable media is
available. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 37.
Reseat the memory modules.
See "Troubleshooting System
Memory" on page 116.
Check the system
management software or the
System Setup program for
NIC settings. If a problem is
indicated, see
"Troubleshooting a NIC" on
page 111.
Error 8602 Auxiliary Device
Failure. Verify
that mouse and
keyboard are
securely
attached to
correct
connectors.
Gate A20
failure.
Mouse or keyboard cable is
loose or improperly
connected.
Defective mouse or
keyboard.
Faulty keyboard controller;
faulty system board.
Reseat the mouse or
keyboard cable.
Ensure that the mouse or
keyboard is operational. See
"Troubleshooting a USB
Device" on page 110.
See "Getting Help" on
page 133.
About Your System 23
Message Causes Corrective Actions
General failure. The operating system is
unable to carry out the
command.
Invalid
configuration
information -
An invalid system
configuration caused a
system halt.
please run SETUP
program.
Keyboard
controller
Faulty keyboard controller;
faulty system board.
failure.
Keyboard data
line failure.
Keyboard stuck
Keyboard cable connector is
improperly connected or the
keyboard is defective.
key failure.
This message is usually
followed by specific
information. Note the
information, and take the
appropriate action to resolve
the problem.
Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and UEFI Boot Manager" on
page 37.
See "Getting Help" on
page 133.
Reseat the keyboard cable. If
the problem persists, see
"Troubleshooting a USB
Device" on page 110.
Keyboard fuse
has failed.
Local keyboard
may not work
because all user
accessible USB
ports are
disabled. If
operating
locally, power
cycle the system
and enter system
setup program to
change settings.
Manufacturing
mode detected.
Overcurrent detected at the
keyboard connector.
The USB ports are disabled
in the system BIOS.
System is in manufacturing
mode.
See "Getting Help" on
page 133.
Power down and restart the
system from the power
button, and then enter the
System Setup program to
enable the USB port(s). See
"Entering the System Setup
Program" on page 38.
Reboot to take the system
out of manufacturing mode.
24 About Your System
Message Causes Corrective Actions
Maximum rank
count exceeded.
The following
DIMM has been
disabled: x
Memory address
line failure at
address, read
value expecting
value.
Memory double
word logic
failure at
address, read
value expecting
value.
Memory
Initialization
Warning: Memory
size may be
reduced.
Invalid memory
configuration. The system
will run but with the
specified memory module
disabled.
Faulty or improperly
installed memory modules.
Faulty or improperly
installed memory modules.
Invalid memory
configuration. The system
will run but with less
memory than is physically
available.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 79.
See "Troubleshooting System
Memory" on page 116.
See "Troubleshooting System
Memory" on page 116.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 79.
Memory odd/even
logic failure at
address, read
value expecting
value.
Memory
write/read
failure at
address, read
value expecting
value.
Faulty or improperly
installed memory modules.
Faulty or improperly
installed memory modules.
See "Troubleshooting System
Memory" on page 116.
See "Troubleshooting System
Memory" on page 116.
About Your System 25
Message Causes Corrective Actions
Memory set to
minimum
frequency.
Memory tests
terminated by
keystroke.
MEMTEST lane
failure
detected on
The memory frequency may
be intentionally set lower for
power conservation.
The current memory
configuration may support
only the minimum
frequency.
POST memory test was
terminated by pressing the
spacebar.
Invalid memory
configuration. A mismatched
memory module is installed.
x.
If not an intentional setting,
check any other system
messages for possible causes.
Ensure that your memory
configuration supports the
higher frequency. See
"General Memory Module
Installation Guidelines" on
page 79.
Information only.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 79.
No boot device
available.
Faulty or missing optical
drive subsystem, hard drive,
or hard-drive subsystem, or
no bootable USB key
installed.
Use a bootable USB key, CD,
or hard drive. If the problem
persists, see
"Troubleshooting a USB
Device" on page 110,
"Troubleshooting an Optical
Drive" on page 119, and
"Troubleshooting a Hard
Drive" on page 120. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 37 for
information on setting the
order of boot devices.
26 About Your System
Message Causes Corrective Actions
No boot sector on
hard drive.
No timer tick
interrupt.
PCI BIOS failed
to install.
Incorrect configuration
settings in System Setup
program, or no operating
system on hard drive.
Check the hard-drive
configuration settings in the
System Setup program. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 37. If
necessary, install the
operating system on your
hard drive. See your
operating system
documentation.
Faulty system board. See "Getting Help" on
page 133.
PCIe device BIOS (Option
ROM) checksum failure
detected during shadowing.
Cables to expansion card
loose; faulty or improperly
installed expansion card.
Reseat the expansion card.
Ensure that all appropriate
cables are securely connected
to the expansion card. If the
problem persists, see
"Troubleshooting an
Expansion Card" on
page 121.
PCIe Training
Error: Expected
Link Width is x,
Actual Link
Width is y.
Plug & Play
Configuration
Error.
Faulty or improperly
installed PCIe card in the
specified slot.
Error encountered in
initializing PCIe device;
faulty system board.
Reseat the PCIe card in the
specified slot number. See
"Troubleshooting an
Expansion Card" on
page 121. If the problem
persists, see "Getting Help"
on page 133.
Install the NVRAM_CLR
jumper in the clear position
(pins 1 and 3) and reboot the
system. See Figure 6-1 for
jumper location. If the
problem persists, see
"Troubleshooting an
Expansion Card" on
page 121.
About Your System 27
Message Causes Corrective Actions
Quad rank DIMM
detected after
single rank or
dual rank DIMM in
socket.
Read fault.
Requested sector
not found.
Invalid memory
configuration.
The operating system cannot
read from the USB medium
or device, hard drive, or
optical drive or the system
could not find a particular
sector on the disk, or the
requested sector is defective.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 79.
Replace the optical medium,
USB medium or device.
Ensure that the USB or
SATA cables are properly
connected. See
"Troubleshooting a USB
Device" on page 110,
"Troubleshooting an Optical
Drive" on page 119, or
"Troubleshooting a Hard
Drive" on page 120 for the
appropriate drive(s) installed
in your system.
SATA Portx
device not
found.
SATA port x
device autosensing error.
SATA port x
device
configuration
error.
SATA port x
device error.
There is no device connected
to the specified SATA port.
The drive connected to the
specified SATA port is faulty.
Information only.
Replace the faulty drive.
28 About Your System
Message Causes Corrective Actions
Sector not
found.
Seek error.
Seek operation
failed.
Shutdown
failure.
The amount of
system memory
has changed.
Faulty hard drive or USB
medium or device.
Replace the USB medium or
device. Ensure that the USB
is properly connected. See
"Troubleshooting a USB
Device" on page 110 or
"Troubleshooting a Hard
Drive" on page 120 for the
appropriate drive(s) installed
in your system.
General system error. See "Getting Help" on
page 133.
Memory has been added or
removed or a memory
module may be faulty.
If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module. See
"Troubleshooting System
Memory" on page 116.
About Your System 29
Message Causes Corrective Actions
The following
DIMMs should
match
in
geometry:
x,x,...
The following
DIMMs should
match
count:
The following
DIMMs should
match in size:
x,x,...
The following
DIMMs should
match
in rank
x,x,...
in size
and geometry:
x,x,...
Invalid memory
configuration. The specified
memory modules do not
match in size, number of
ranks, or number of data
lanes.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 79.
The following
DIMMs should
match
in size
and rank count:
x,x,...
Thermal sensor
not detected
on x.
Time-of-day
clock stopped.
Time-of-day not
set - please run
SETUP program.
A memory module without a
thermal sensor is installed in
the specified memory slot.
Faulty battery or faulty chip. See "Troubleshooting the
Incorrect Time or Date
settings; faulty system
battery.
Replace the memory
module. "System Memory"
on page 79.
System Battery" on page 114.
Check the Time and Date
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 37. If the problem
persists, replace the system
battery. See "System Battery"
on page 99.
30 About Your System
Message Causes Corrective Actions
Timer chip
counter 2
failed.
TPM
configuration
operation
honored. System
will now reset.
TPM
configuration
operation is
pending. Press
(I) to Ignore OR
(M) to Modify to
allow this
change and reset
the system.
WARNING:
Modifying could
prevent
security.
Faulty system board. See "Getting Help" on
page 133.
A Trusted Platform Module
Information only.
(TPM) configuration
command has been entered.
The system will reboot and
execute the command.
This message displays during
Enter I or M to proceed.
system restart after a TPM
configuration command has
been entered. User
interaction is required to
proceed.
TPM failure. A TPM function has failed. See "Getting Help" on
page 133.
Unable to launch
System Services
image. System
halted!
System halted after F10
keystroke because System
Services image is either
corrupted in the system
firmware or has been lost due
to system board replacement.
Restart the system and
update the USC repository
to the latest software to
restore full functionality. See
the USC user
documentation for more
information.
The iDRAC6 Enterprise card
flash memory may be
corrupted.
Restore the flash memory
using the latest version on
support.dell.com. See the
iDRAC6 user's guide for
instructions on performing a
field replacement of the flash
memory.
About Your System 31
Message Causes Corrective Actions
Unexpected
interrupt in
protected mode.
Unsupported CPU
combination.
Unsupported CPU
stepping
detected.
Unsupported DIMM
detected. The
following DIMM
has been
disabled: x
Unsupported
memory
configuration.
DIMM mismatch
across slots
detected:
x,x,...
Improperly seated memory
modules or faulty
keyboard/mouse controller
chip.
Processor is not supported by
the system.
Invalid memory
configuration. The system
will run but with the
specified memory module
disabled.
Invalid memory
configuration. Memory
modules are mismatched in
the specified slots.
Reseat the memory modules.
See "Troubleshooting System
Memory" on page 116. If the
problem persists, see
"Getting Help" on page 133.
Install a supported processor.
See "Processor" on page 92.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 79.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 79.
Warning: A fatal
error has caused
system reset!
Please check the
system event
log!
32 About Your System
A fatal system error occurred
and caused the system to
reboot.
Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 109 for
any faulty components
specified in the SEL.
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