Dell E05S001, E05S User Manual
Dell™ PowerEdge™ R815
Hardware Owner’s
Manual
Regulatory Model: E05S
Regulatory Type: E05S001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries;
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model: E05S
Regulatory Type: E05S001
February 2010 Rev. A00
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators
LCD Panel Features
Home Screen
Setup Menu
View Menu
. . . . . . . . . . . . . . . . . . . 14
. . . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . . 17
Hard-Drive Indicator Patterns
Back-Panel Features and Indicators
. . . . . . . . . . 12
. . . . . . . . . . . . . . 17
. . . . . . . . . . 18
Guidelines for Connecting External Devices
NIC Indicator Codes
Power Indicator Codes
LCD Status Messages
Viewing Status Messages
Removing LCD Status Messages
System Messages
Warning Messages
. . . . . . . . . . . . . . . . . . . 20
. . . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . . . . 22
. . . . . . . . . . . . . 22
. . . . . . . . . . 23
. . . . . . . . . . . . . . . . . . . . 38
. . . . . . . . . . . . . . . . . . . 51
. . . . . . 20
Diagnostics Messages
Alert Messages
. . . . . . . . . . . . . . . . . . . . . 51
. . . . . . . . . . . . . . . . . 51
Contents 3
Other Information You May Need . . . . . . . . . . . . 51
2 Using the System Setup Program and
UEFI Boot Manager
Choosing the System Boot Mode . . . . . . . . . . . . 53
. . . . . . . . . . . . . . . . . 53
Entering the System Setup Program
Responding to Error Messages
. . . . . . . . . . . 54
. . . . . . . . . . . 54
Using the System Setup Program Navigation
Keys
. . . . . . . . . . . . . . . . . . . . . . . . . 54
System Setup Options
Main Screen
Memory Settings Screen
Processor Settings Screen
SATA Settings Screen
Boot Settings Screen
Integrated Devices Screen
PCI IRQ Assignments Screen
Serial Communication Screen
Power Management Screen
System Security Screen
Exit Screen
. . . . . . . . . . . . . . . . . . 55
. . . . . . . . . . . . . . . . . . . . 55
. . . . . . . . . . . . . . 57
. . . . . . . . . . . . . 58
. . . . . . . . . . . . . . . . 59
. . . . . . . . . . . . . . . . 59
. . . . . . . . . . . . . 60
. . . . . . . . . . . . 61
. . . . . . . . . . . 61
. . . . . . . . . . . . 62
. . . . . . . . . . . . . . 63
. . . . . . . . . . . . . . . . . . . . . 64
Entering the UEFI Boot Manager. . . . . . . . . . . . . 64
Using the UEFI Boot Manager Navigation
. . . . . . . . . . . . . . . . . . . . . . . . . 65
Keys
UEFI Boot Manager Screen
UEFI Boot Settings Screen
System Utilities Screen
. . . . . . . . . . . . . 65
. . . . . . . . . . . . . 66
. . . . . . . . . . . . . . . 66
4 Contents
System and Setup Password Features
Using the System Password
Using the Setup Password
. . . . . . . . . . . . 67
. . . . . . . . . . . . . 69
. . . . . . . . . . 66
Embedded System Management . . . . . . . . . . . . 70
iDRAC6 Configuration Utility
Entering the iDRAC6 Configuration Utility
. . . . . . . . . . . . . . 71
. . . . . 71
3 Installing System Components . . . . . . . . 73
Recommended Tools. . . . . . . . . . . . . . . . . . . 73
Inside the System
Front Bezel (Optional)
Removing the Front Bezel
Installing the Front Bezel
Opening and Closing the System
Opening the System
Closing the System
Hard Drives
Removing a Hard-Drive Blank
Installing a Hard-Drive Blank
Removing a Hard-Drive Carrier
Installing a Hard-Drive Carrier
Removing a Hard Drive From a Hard-Drive
Carrier
Installing a Hard Drive Into a Hard-Drive
Carrier
. . . . . . . . . . . . . . . . . . . . 73
. . . . . . . . . . . . . . . . . . 75
. . . . . . . . . . . . . 75
. . . . . . . . . . . . . . 75
. . . . . . . . . . . . 76
. . . . . . . . . . . . . . . . 76
. . . . . . . . . . . . . . . . . 77
. . . . . . . . . . . . . . . . . . . . . . . . 78
. . . . . . . . . . . 78
. . . . . . . . . . . . 79
. . . . . . . . . . . 80
. . . . . . . . . . . 81
. . . . . . . . . . . . . . . . . . . . . . . . 82
. . . . . . . . . . . . . . . . . . . . . . . . 82
Optical Drive
. . . . . . . . . . . . . . . . . . . . . . . 83
Removing an Optical Drive
Installing an Optical Drive
Power Supplies
. . . . . . . . . . . . . . . . . . . . . 85
Removing a Power Supply
Installing a Power Supply
. . . . . . . . . . . . . 83
. . . . . . . . . . . . . 84
. . . . . . . . . . . . . 85
. . . . . . . . . . . . . 87
Contents 5
Removing the Power Supply Blank . . . . . . . . . 87
Installing the Power Supply Blank
. . . . . . . . . 87
Cooling Shroud
Removing the Cooling Shroud
Installing the Cooling Shroud
Front-Chassis Assembly
System Memory
. . . . . . . . . . . . . . . . . . . . . . 88
. . . . . . . . . . . 88
. . . . . . . . . . . . 89
. . . . . . . . . . . . . . . . . 90
. . . . . . . . . . . . . . . . . . . . . 92
General Memory Module Installation
Guidelines
Memory Sparing Support
Installing Memory Modules
Removing Memory Modules
Cooling Fans
Removing a Cooling Fan
Installing a Cooling Fan
Removing the Cooling Fan Assembly
Installing the Cooling Fan Assembly
Internal USB Memory Key
Internal NIC Hardware Key
. . . . . . . . . . . . . . . . . . . . . . 93
. . . . . . . . . . . . . . 93
. . . . . . . . . . . . . 98
. . . . . . . . . . . 100
. . . . . . . . . . . . . . . . . . . . . . 101
. . . . . . . . . . . . . 101
. . . . . . . . . . . . . . 103
. . . . . . . 103
. . . . . . . 104
. . . . . . . . . . . . . . . 105
. . . . . . . . . . . . . . 106
Expansion Cards and Expansion-Card Risers
Expansion Card Installation Guidelines
Installing an Expansion Card
Removing an Expansion Card
Removing Expansion-Card Riser 1
Installing Expansion-Card Riser 1
Removing Expansion-Card Riser 2
Installing Expansion-Card Riser 2
. . . . . . . . . . . 109
. . . . . . . . . . . 111
. . . . . . . . 112
. . . . . . . . . 114
. . . . . . . . 114
. . . . . . . . . 115
. . . . . 107
. . . . . . 107
6 Contents
Integrated Storage Controller Card . . . . . . . . . . 116
Removing the Integrated Storage
Controller Card
. . . . . . . . . . . . . . . . . . . 116
Installing the Integrated Storage
Controller Card
. . . . . . . . . . . . . . . . . . . 118
RAID Battery (Optional)
Removing a RAID Battery
Installing the RAID Battery
. . . . . . . . . . . . . . . . . 119
. . . . . . . . . . . . . . 119
. . . . . . . . . . . . . 120
iDRAC6 Enterprise Card (Optional)
Removing an iDRAC6 Enterprise Card
Installing an iDRAC6 Enterprise Card
VFlash Media (Optional)
. . . . . . . . . . . . . . . . . 123
Removing a VFlash Media Card
Installing a VFlash Media Card
Internal Dual SD Module (Optional)
Removing the Internal Dual SD Module
Installing the Internal Dual SD Module
Processors
System Battery
. . . . . . . . . . . . . . . . . . . . . . . . 126
Removing a Processor
Installing a Processor
. . . . . . . . . . . . . . . . . . . . . . 132
. . . . . . . . . . . . . . . 126
. . . . . . . . . . . . . . . 130
Replacing the System Battery
. . . . . . . . . . . 121
. . . . . . . 121
. . . . . . . 122
. . . . . . . . . . 123
. . . . . . . . . . . 123
. . . . . . . . . . . 124
. . . . . . 124
. . . . . . . 125
. . . . . . . . . . . 132
SAS Backplane
. . . . . . . . . . . . . . . . . . . . . 134
Removing the SAS Backplane
Installing the SAS Backplane
Power Distribution Board
. . . . . . . . . . . . . . . . 136
Removing the Power Distribution Board
Replacing the Power Distribution Board
Control Panel Assembly
. . . . . . . . . . . . . . . . . 140
. . . . . . . . . . . 134
. . . . . . . . . . . 136
. . . . . . 136
. . . . . . 139
Contents 7
Removing the Control Panel
Display Module
. . . . . . . . . . . . . . . . . . 140
Installing the Control Panel
Display Module
. . . . . . . . . . . . . . . . . . 141
Removing the Control Panel Board
Installing the Control Panel Board
. . . . . . . . 143
. . . . . . . . 144
System Board Assembly
Removing the System Board Assembly
Installing the System Board Assembly
. . . . . . . . . . . . . . . . 144
. . . . . . 145
. . . . . . 148
4 Troubleshooting Your System . . . . . . . . 151
Safety First—For You and Your System . . . . . . . . 151
Troubleshooting System Startup Failure
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
Troubleshooting a NIC
Troubleshooting a Wet System
. . . . . . . . . . . . . . . . . 153
. . . . . . . . . . . . . 154
Troubleshooting a Damaged System
Troubleshooting the System Battery. . . . . . . . . . 156
. . . . . . . . 151
. . . . . . . . 151
. . . . . . . . . 152
. . . . . . . . . . . . 152
. . . . . . . . . . 153
. . . . . . . . . . 155
8 Contents
Troubleshooting Power Supplies
. . . . . . . . . . . 157
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
. . . . . . . . . . . . . . 158
. . . . . . . . . . . 159
. . . . . . 157
Troubleshooting an Internal USB Key . . . . . . . . . . 162
Troubleshooting an SD Card
Troubleshooting an Optical Drive
Troubleshooting a Hard Drive
Troubleshooting a Storage Controller
Troubleshooting Expansion Cards
Troubleshooting the Processors
. . . . . . . . . . . . . . . 163
. . . . . . . . . . . . 164
. . . . . . . . . . . . . . 165
. . . . . . . . . . 166
. . . . . . . . . . . . 167
. . . . . . . . . . . . . 168
5 Running the System Diagnostics . . . . . . 171
Using Online Diagnostics . . . . . . . . . . . . . . . . 171
Embedded System Diagnostics Features
When to Use the Embedded System Diagnostics
Running the Embedded System Diagnostics
System Diagnostics Testing Options
Using the Custom Test Options
. . . . . . . . . . . . . 173
Selecting Devices for Testing
Selecting Diagnostics Options
Viewing Information and Results
. . . . . . . . 171
. . . . 172
. . . . . . 172
. . . . . . . . . . 172
. . . . . . . . . . . 173
. . . . . . . . . . . 173
. . . . . . . . . . 173
6 Jumpers and Connectors . . . . . . . . . . . 175
System Board Jumper . . . . . . . . . . . . . . . . . . 175
System Board Connectors
SAS Backplane Board Connectors
. . . . . . . . . . . . . . . . 176
. . . . . . . . . . . 179
Contents 9
Power Distribution Board Connectors. . . . . . . . . 180
Expansion-Card Riser-Board Components and
PCIe Buses
Disabling a Forgotten Password. . . . . . . . . . . . 183
. . . . . . . . . . . . . . . . . . . . . . . 181
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 185
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 185
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
10 Contents
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 53.
<F10> Enters System Services, which opens the Lifecycle Controller. The
Lifecycle Controller allows you to access utilities such as embedded
system diagnostics. For more information, see the Lifecycle Controller
documentation at
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system's boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 53.
<F12> Starts PXE boot.
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the
System Event Log (SEL) and configuration of remote access to the
system. For more information, see the iDRAC user documentation at
support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation at
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation at
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC at
support.dell.com/manuals.
support.dell.com/manuals.
support.dell.com/manuals.
support.dell.com/manuals.
About Your System 11
Front-Panel Features and Indicators
1
2
34
67
9
10
5
8
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector
1 Power-on indicator,
power button
Icon Description
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system, the
video monitor can take from several
seconds to over two minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
12 About Your System
Item Indicator, Button, or
Connector
2 NMI button Used to troubleshoot software and
3 USB connectors (2) Connect USB devices to the system. The
4 Video connector Connects a monitor to the system.
5 System identification
panel
6 LCD menu buttons Allows you to navigate the control panel
7 LCD panel Provides system ID, status information,
Icon Description
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
ports are USB 2.0-compliant.
A slide-out panel for system information
including the Express Service Tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.
LCD menu.
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
8 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back blink until one of
the buttons is pushed again.
About Your System 13
Item Indicator, Button, or
4
3
2
1
Connector
9 Optical drive
(optional)
Icon Description
One optional slim-line SATA
DVD-ROM drive or DVD-RW drive.
NOTE: DVD devices are data only.
10 Hard drives Up to six 2.5 inch, external hot-
swappable SAS, SATA, or SSD hard
drives.
LCD Panel Features
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 22 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Left, Select, or
Right button on the LCD panel. The LCD backlight remains off if LCD
messaging is turned off through the iDRAC6 utility, the LCD panel, or other
tools.
Figure 1-2. LCD Panel Features
14 About Your System
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4 System identification Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than 5
seconds to enter BIOS Progress mode.
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode, the
LCD backlight turns off after 5 minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the Home
icon.
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.
About Your System 15
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option Description
DRAC Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view and set the IP addresses of
DNS servers. Two separate DNS entries are available so
that a primary and secondary DNS server may be
configured.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly format. See "LCD Status
Messages" on page 22 for a list of messages in this
format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 17 to see
the options and option items that can be displayed by
default on the Home screen.
16 About Your System
View Menu
2
1
Option Description
DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
Name Displays the name of the Host, Model, or User String
for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu"
on page 16.
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.
Hard-Drive Indicator Patterns
1 hard-drive status indicator (green
and amber)
2 hard-drive activity indicator (green)
About Your System 17
Drive-Status Indicator Pattern (RAID Only) Condition
7
16
15 14
13
12 11
10
9
1
8
2
6
534
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green 3 seconds, amber
3 seconds, and off 6 seconds.
Rebuild aborted
Back-Panel Features and Indicators
Figure 1-3. Back-Panel Features and Indicators
18 About Your System
Item Indicator, Button, or
Connector
1 PCIe slot 1 PCI Express (Generation 2) x8 link
2 PCIe slot 2 PCI Express (Generation 2) x4 link
3 PCIe slot 3 PCI Express (Generation 2) x8 link
4 PCIe slot 4 PCI Express (Generation 2) x8 link
5 PCIe slot 5 PCI Express (Generation 2) x8 link
6 PCIe slot 6 PCI Express (Generation 2) x8 link
7 Power supplies (2) 1100 W power supplies.
8 System identification
button
9 System status
indicator
10 System identification
connector
11 Ethernet connectors
(4)
Icon Description
expansion slot (24.13 cm [9.5"] length).
expansion slot (low-profile 24.13 cm
[9.5"] maximum length, with a standard
height bracket).
expansion slot (low-profile 24.13 cm
[9.5"] length).
expansion slot (low-profile 24.13 cm
[9.5"] length).
expansion slot (24.13 cm [9.5"] length).
expansion slot (24.13 cm [9.5"] length).
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back blink until one of
the buttons is pushed again.
Lights blue during normal system
operation.
Lights amber when the system needs
attention due to a problem.
Connects the optional system status
indicator assembly through the optional
cable management arm.
Integrated 10/100/1000 NIC connectors.
About Your System 19
Item Indicator, Button, or
1
2
Connector
12 USB connectors (4) Connect USB devices to the system. The
13 Video connector Connects a monitor to the system.
14 Serial connector Connects a serial device to the system.
Icon Description
ports are USB 2.0-compliant.
15 VFlash media slot
(optional)
16 iDRAC6 Enterprise
port (optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
Dedicated management port for the
optional iDRAC6 Enterprise card.
Guidelines for Connecting External Devices
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If it is necessary to enable ports on your system, see
Setup Program and UEFI Boot Manager
" on page 53
"Using the System
.
NIC Indicator Codes
1 link indicator 2 activity indicator
20 About Your System
Indicator Indicator Code
Link and activity
indicators are off
Link indicator is green The NIC is connected to a valid network link at
Link indicator is amber The NIC is connected to a valid network link at 10 or
Activity indicator is
green blinking
The NIC is not connected to the network.
1000 Mbps.
100 Mbps.
Network data is being sent or received.
Power Indicator Codes
The power supplies have indicators that show whether power is present or
whether a power fault has occurred.
• Not lit—AC power is not connected.
• Green—In standby mode, a green light indicates that a valid AC source is
connected to the power supply and that the power supply is operational.
When the system is on, a green light also indicates that the power supply is
providing DC power to the system.
• Amber—Indicates a problem with the power supply.
About Your System 21
Figure 1-4. Power Supply Status Indicator
1
1 power supply status indicator
LCD Status Messages
The LCD messages consist of brief text messages that refer to events recorded
in the System Event Log (SEL). For information on the SEL and configuring
system management settings, see the systems management software
documentation.
NOTE: If your system fails to boot, press the System ID button for at least 5 seconds
until an error code appears on the LCD. Record the code, then see "Getting Help" on
page 185.
Viewing Status Messages
If a system error occurs, the LCD screen turns amber. Press the Select button
to view the list of errors or status messages. Press the left and right buttons to
highlight an error number, and press Select to view the error.
22 About Your System
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For other faults, you must take action to remove the message
from the display:
• Clear the SEL—You can perform this task remotely, but you will lose the
event history for the system.
• Power cycle—Turn off the system and disconnect it from the electrical
outlet; wait approximately 10 seconds, reconnect the power cable, and
restart the system.
NOTE: The following LCD status messages are displayed in the Simple format. See
"Setup Menu" on page 16 to select the format in which the messages are displayed.
Table 1-1. LCD Status Messages
Code Text Causes Corrective Actions
E1000 Failsafe
voltage
error.
Contact
support.
E1114 Ambient Temp
exceeds
allowed
range.
E1116 Memory
disabled,
temp above
range. Power
cycle AC.
Check the system event log
for critical failure events.
Ambient temperature
reached a point outside the
allowed range.
Memory exceeded allowable
temperature and has been
disabled to prevent damage
to the components.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
See "Troubleshooting
System Cooling
Problems" on page 157.
Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting
System Cooling
Problems" on page 157. If
the problem persists, see
"Getting Help" on
page 185.
About Your System 23
Code Text Causes Corrective Actions
E1119 Chipset #
temp out of
range. Check
motherboard
heatsinks.
E1210 Motherboard
battery
failure.
Check
battery.
E1211 RAID
Controller
battery
failure.
Check
battery.
E1216 3.3V
Regulator
failure.
Reseat PCIe
cards.
E1219 Disk
Backplane
power
failure.
Check BP
power cable.
E122C CPU Power
Fault. Power
cycle AC.
Chipset temperature
reached a point outside the
allowed range.
CMOS battery is missing or
the voltage is outside the
allowable range.
RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
3.3 V voltage regulator
failed.
Storage backplane voltage
regulator failed.
A power fault was detected
when powering up the
processor(s).
See "Troubleshooting
System Cooling
Problems" on page 157.
See "Troubleshooting the
System Battery" on
page 156.
Reseat the RAID battery
connector. See "Internal
Dual SD Module
(Optional)" on page 123
and "Troubleshooting
System Cooling
Problems" on page 157.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.
Remove and reconnect
the backplane power
cable.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
24 About Your System
Code Text Causes Corrective Actions
E122D Memory
Regulator #
Failed.
Reseat DIMMs.
E122E On-board
regulator
failed. Call
support.
One of the memory voltage
regulators failed.
One of the on-board voltage
regulators failed.
Reseat the memory
modules. See
"Troubleshooting System
Memory" on page 159.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E1243 CPU # VCORE
Regulator
failure.
Contact
Support.
Processor voltage regulator
failed.
Reseat the processor. See
"Troubleshooting the
Processors" on page 168.
If the problem persists,
see "Getting Help" on
page 185.
E1310 Fan ## RPM
exceeding
range. Check
RPM of specified fan is
outside the intended
operating range.
See "Troubleshooting
System Cooling
Problems" on page 157.
fan.
E1313 Fan
redundancy
lost. Check
fans.
E1314 Critical
system
cooling loss.
Check fans.
E1410 System Fatal
Error
detected.
The system is no longer fan
redundant. Another fan
failure would put the system
at risk of over-heating.
All fans have been removed
from the system.
A fatal system error
detected.
Check LCD for additional
scrolling messages. See
"Troubleshooting a Fan"
on page 158.
Ensure that the fans are
properly installed. See
"Troubleshooting a Fan"
on page 158.
Check LCD for additional
scrolling messages.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
About Your System 25
Code Text Causes Corrective Actions
E1414 CPU # temp
exceeding
range. Check
CPU heatsink.
E1418 CPU # not
detected.
Check CPU is
seated
properly.
E141C Unsupported
CPU
configuration
. Check CPU
or BIOS
revision.
E141F CPU #
protocol
error. Power
cycle AC.
E1420 CPU Bus
parity error.
Power cycle
AC.
Specified processor is out of
acceptable temperature
range.
Specified processor is
missing or bad and the
system is in an unsupported
configuration.
Processors are in an
unsupported configuration.
The system BIOS reported a
processor protocol error.
The system BIOS reported a
processor bus parity error.
Ensure that the processor
heat sinks are properly
installed. See
"Troubleshooting the
Processors" on page 168
and "Troubleshooting
System Cooling
Problems" on page 157.
Ensure that the specified
processor is properly
installed. See
"Troubleshooting the
Processors" on page 168.
Ensure that your
processors match and
conform to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
26 About Your System
Code Text Causes Corrective Actions
E1421 CPU #
initialization
error. Power
cycle AC.
E1422 CPU # machine
check error.
Power cycle
AC.
E1610 Power Supply
# (#### W)
missing.
Check power
supply.
E1614 Power Supply
# (#### W)
error. Check
power supply.
E1618 Predictive
failure on
Power Supply
# (#### W).
Check PSU.
E161C Power Supply
# (#### W)
lost AC
power. Check
PSU cables.
The system BIOS reported a
processor initialization error.
The system BIOS reported a
machine check error.
Specified power supply
removed or is missing from
the system.
Specified power supply
failed.
A power supply fan failure,
an over-temperature
condition, or power supply
communication error caused
the predictive warning of an
impending power supply
failure.
Specified power supply is
installed but lost its AC
input.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
See "Troubleshooting
Power Supplies" on
page 157.
See "Troubleshooting
Power Supplies" on
page 157.
See "Troubleshooting
Power Supplies" on
page 157.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 157.
About Your System 27
Code Text Causes Corrective Actions
E1620 Power Supply
# (#### W) AC
power error.
Check PSU
cables.
E1624 Lost power
supply
redundancy.
Check PSU
cables.
E1629 Power
required >
PSU wattage.
Check PSU and
config.
E1631 System power
draw exceeded
threshold.
Contact
support.
E1632 FailSafe
event.
Contact
support.
Specified power supply's AC
input is outside the
allowable range.
The power supply subsystem
is no longer redundant. If
the remaining power supply
fails, the system will shut
down.
The system configuration
requires more power than
the power supplies can
provide, even with
throttling.
Processor and memory
throttling is not sufficient to
keep system power
consumption below the
maximum safe level with
the current power supply
configuration.
The processors and memory
have been throttled to keep
system power consumption
below the maximum safe
level with current power
supply configuration.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 157.
See "Troubleshooting
Power Supplies" on
page 157.
Turn off power to the
system, check if adequate
power is supplied to the
system. See the Getting
Started Guide for
information on the
System power
requirements.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
28 About Your System
Code Text Causes Corrective Actions
E1710 I/O channel
check error.
Review &
clear SEL.
The system BIOS reported
an I/O channel check.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
E1711 PCI parity
error on Bus
## Device ##
Function ##.
PCI parity
error on Slot
#. Review &
clear SEL.
The system BIOS reported a
PCI parity error on a
component that resides in
PCI configuration space at
bus ##, device ##,
function ##.
The system BIOS reported a
PCI parity error on a
component that resides in
the specified slot.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.
E1712 PCI system
error on Bus
## Device ##
Function ##.
PCI system
error on Slot
#. Review &
clear SEL.
The system BIOS reported a
PCI system error on a
component that resides in
PCI configuration space at
bus ##, device ##,
function ##.
The system BIOS reported a
PCI system error on a
component that resides in
the specified slot.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.
Remove and reseat the
expansion-card riser that
provides the specified slot.
See "Expansion Cards and
Expansion-Card Risers"
on page 107. If the
problem persists, the riser
card or system board is
faulty. See "Getting Help"
on page 185.
About Your System 29
Code Text Causes Corrective Actions
E1714 Unknown
error. Review
& clear SEL.
E1715 Fatal I/O
Error. Review
& clear SEL.
E1716 Chipset IERR
Bus ## Dev ##
Function ##.
Review &
clear SEL.
E1717 CPU #
internal
error. Review
& clear SEL.
The system BIOS
determined there has been
an error in the system, but is
unable to determine its
origin.
The system BIOS
determined there has been a
fatal error in the system.
The system BIOS reported a
chipset internal error that
resides in bus ##, device
##, function ##.
The system BIOS
determined that the
specified processor has had
an internal error.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
30 About Your System
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