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Dell PowerVault DL4000 Systems
Owner's Manual
Regulatory Model: E16S Series
Regulatory Type: E16S001
Page 2
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2013 Dell Inc.
Trademarks used in this text:
PowerConnect
Inc.
Intel
is a registered trademark and
Microsoft
or registered trademarks of Microsoft Corporation in the United States and/or other countries.
Enterprise Linux
™
OpenManage
,
®
®
®
Pentium
,
Windows
,
Xeon
,
®
,
®
are registered trademarks of Red Hat, Inc. in the United States and/or other countries.
registered trademarks of Novell Inc. in the United States and other countries.
and/or its affiliates.
Citrix
the United States and/or other countries.
™
Dell
, the Dell logo,
™
EqualLogic
,
®
®
Core
,
and
AMD Opteron
Windows Server
®
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,
,
Xen
XenServer
Dell Boomi
™
Compellent
,
®
Celeron
are registered trademarks of Intel Corporation in the U.S. and other countries.
™
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,
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Internet Explorer
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and
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,
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AMD Sempron
and
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,
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are either registered trademarks or trademarks of Citrix Systems, Inc. in
®
,
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IBM
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FlexAddress
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®
Windows Vista
,
,
™
Oracle
®
,
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®
is a registered trademark of International Business Machines
™
OptiPlex
,
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Force10
,
™
are trademarks of Advanced Micro Devices, Inc.
®
and
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is a registered trademark of Oracle Corporation
™
and
Corporation.
2013 - 09
Rev. A01
™
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and
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vSphere
PowerEdge
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PowerVault
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AMD
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are either trademarks
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and
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are
and
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,
®
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Contents
1 About Your System......................................................................................................................7
Front-Panel Features And Indicators....................................................................................................................... 7
Diagnostic Indicators................................................................................................................................................8
Hard-Drive Indicator Patterns.................................................................................................................................. 9
Back-Panel Features And Indicators..................................................................................................................... 10
NIC Indicator Codes................................................................................................................................................11
Power Indicator Codes...........................................................................................................................................11
Other Information You May Need...........................................................................................................................12
2 Using The System Setup And Boot Manager.......................................................................15
Entering System Setup............................................................................................................................................15
Responding To Error Messages.......................................................................................................................16
Using The System Setup Navigation Keys.......................................................................................................16
System Setup Options.............................................................................................................................................16
System Setup Main Screen..............................................................................................................................16
System BIOS Screen........................................................................................................................................16
System Information Screen..............................................................................................................................17
Memory Settings Screen................................................................................................................................. 17
Processor Settings Screen.............................................................................................................................. 18
SATA Settings Screen......................................................................................................................................19
Boot Settings Screen....................................................................................................................................... 19
Integrated Devices Screen.............................................................................................................................. 20
Serial Communications Screen........................................................................................................................21
System Profile Settings Screen........................................................................................................................21
System Security Screen...................................................................................................................................22
Miscellaneous Settings....................................................................................................................................23
System And Setup Password Features.................................................................................................................. 24
Assigning A System And/Or Setup Password..................................................................................................24
Deleting Or Changing An Existing System And/Or Setup Password................................................................25
Using Your System Password To Secure Your System....................................................................................25
Operating With A Setup Password Enabled.................................................................................................... 26
Embedded System Management............................................................................................................................26
iDRAC Settings Utility..............................................................................................................................................26
Entering The iDRAC Settings Utility..................................................................................................................26
3 Installing System Components................................................................................................27
Recommended Tools.............................................................................................................................................. 27
Front Bezel (Optional)............................................................................................................................................. 27
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Removing The Front Bezel................................................................................................................................27
Installing The Front Bezel.................................................................................................................................28
Opening And Closing The System...........................................................................................................................28
Opening The System........................................................................................................................................ 28
Closing The System..........................................................................................................................................29
Inside The System...................................................................................................................................................29
Cooling Shroud....................................................................................................................................................... 30
Removing The Cooling Shroud.........................................................................................................................30
Installing The Cooling Shroud.......................................................................................................................... 31
System Memory......................................................................................................................................................31
Mode-Specific Guidelines................................................................................................................................33
Memory Configuration......................................................................................................................................33
Removing Memory Modules............................................................................................................................ 33
Installing Memory Modules............................................................................................................................. 35
Hard Drives.............................................................................................................................................................36
Removing A Hot-Swap Hard Drive...................................................................................................................37
Installing A Hot-Swap Hard Drive.................................................................................................................... 37
Removing A Hard Drive From A Hard-Drive Carrier.........................................................................................38
Installing A Hard Drive Into A Hard-Drive Carrier............................................................................................39
Cooling Fans............................................................................................................................................................39
Removing A Cooling Fan...................................................................................................................................39
Installing A Cooling Fan....................................................................................................................................40
Expansion Cards And Expansion-Card Risers........................................................................................................ 40
Expansion Card Installation Guidelines............................................................................................................40
Removing An Expansion Card.......................................................................................................................... 41
Installing An Expansion Card........................................................................................................................... 42
Removing Expansion-Card Risers.................................................................................................................... 43
Installing Expansion-Card Risers..................................................................................................................... 44
SD vFlash Card........................................................................................................................................................44
Replacing An SD vFlash Card...........................................................................................................................45
Internal Dual SD Module........................................................................................................................................ 45
Removing The Internal Dual SD Module..........................................................................................................45
Installing The Internal Dual SD Module........................................................................................................... 46
Internal SD Card..................................................................................................................................................... 47
Removing An Internal SD Card.........................................................................................................................47
Installing An Internal SD Card..........................................................................................................................47
Integrated Storage Controller Card........................................................................................................................ 47
Removing The Integrated Storage Controller.................................................................................................. 48
Installing The Integrated Storage Controller....................................................................................................49
Network Daughter Card..........................................................................................................................................49
Removing The Network Daughter Card........................................................................................................... 49
Installing The Network Daughter Card.............................................................................................................50
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Processors..............................................................................................................................................................50
Removing A Processor.....................................................................................................................................51
Installing A Processor......................................................................................................................................54
Power Supplies.......................................................................................................................................................55
Hot Spare Feature............................................................................................................................................ 56
Removing An AC Power Supply....................................................................................................................... 56
Installing An AC Power Supply........................................................................................................................ 57
System Battery....................................................................................................................................................... 57
Replacing The System Battery.........................................................................................................................57
Hard-Drive Backplane............................................................................................................................................ 59
Removing The Hard-Drive Backplane..............................................................................................................59
Installing The Hard-Drive Backplane...............................................................................................................61
Control Panel Assembly..........................................................................................................................................62
Removing The Control Panel............................................................................................................................62
Installing The Control Panel............................................................................................................................. 63
System Board..........................................................................................................................................................64
Removing The System Board...........................................................................................................................64
Installing The System Board............................................................................................................................ 66
4 Troubleshooting Your System.................................................................................................67
Safety First—For You And Your System................................................................................................................. 67
Troubleshooting System Startup Failure................................................................................................................ 67
Troubleshooting External Connections...................................................................................................................67
Troubleshooting The Video Subsystem..................................................................................................................67
Troubleshooting A USB Device.............................................................................................................................. 67
Troubleshooting A Serial I/O Device...................................................................................................................... 68
Troubleshooting A NIC............................................................................................................................................68
Troubleshooting A Wet System..............................................................................................................................69
Troubleshooting A Damaged System..................................................................................................................... 69
Troubleshooting The System Battery..................................................................................................................... 70
Troubleshooting Power Supplies............................................................................................................................70
Troubleshooting Cooling Problems.........................................................................................................................71
Troubleshooting Cooling Fans................................................................................................................................ 71
Troubleshooting System Memory...........................................................................................................................71
Troubleshooting An SD Card.................................................................................................................................. 72
Troubleshooting A Hard Drive................................................................................................................................ 73
Troubleshooting A Storage Controller....................................................................................................................73
Troubleshooting Expansion Cards..........................................................................................................................74
Troubleshooting Processors...................................................................................................................................75
5 Using System Diagnostics.......................................................................................................77
Dell Online Diagnostics...........................................................................................................................................77
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Dell Embedded System Diagnostics.......................................................................................................................77
When To Use The Embedded System Diagnostics..........................................................................................77
Running The Embedded System Diagnostics...................................................................................................77
System Diagnostic Controls............................................................................................................................. 78
6 Jumpers And Connectors........................................................................................................79
System Board Jumper Settings..............................................................................................................................79
System Board Connectors......................................................................................................................................80
Disabling A Forgotten Password............................................................................................................................ 82
7 Technical Specifications......................................................................................................... 83
8 System Messages.....................................................................................................................87
System Error Messages..........................................................................................................................................87
Warning Messages...............................................................................................................................................100
Diagnostic Messages...........................................................................................................................................101
Alert Messages.....................................................................................................................................................101
9 Getting Help..............................................................................................................................103
Contacting Dell..................................................................................................................................................... 103
Documentation Feedback.....................................................................................................................................103
Locating Your System Service Tag.......................................................................................................................103
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About Your System
Front-Panel Features And Indicators
Figure 1. Front-Panel Features and Indicators
1
Item Indicator, Button, or
Connector
1 Diagnostic indicators The diagnostic indicators light up to display error status.
2 System health indicator The system health indicator blinks amber when a system
3 Power-on indicator, power
button
4 NMI button
5 System identification button The identification buttons on the front and back panels can
Icon Description
fault is detected.
The power-on indicator lights when the system power is
on. The power button controls the power supply output to
the system.
NOTE: On ACPI-compliant operating systems, turning
off the system using the power button causes the
system to perform a graceful shutdown before power
to the system is turned off.
Used to troubleshoot software and device driver errors
when running certain operating systems. This button can
be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
be used to locate a particular system within a rack. When
one of these buttons is pressed, the system status
indicator on the back flashes until one of the buttons is
pressed again.
Press to toggle the system ID on and off.
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Item Indicator, Button, or
Connector
6 Mini USB connector Allows you to connect USB devices to the system. The
7 Hard drives (10) Up to ten 2.5 inch hot-swappable hard drives.
8 Information tag A slide-out label panel, which allows you to record system
Icon Description
If the system stops responding during POST, press and
hold the system ID button for more than five seconds to
enter BIOS progress mode.
To reset the iDRAC (if not disabled in F2 iDRAC setup)
press and hold the button for more than 15 seconds.
port is USB 2.0-compliant.
information, such as Service Tag, NIC, MAC address, and
so on.
Diagnostic Indicators
The diagnostic indicators on the system front panel display error status during system startup.
The following section describes system conditions and possible corrective actions associated with these indicators:
Electrical indicator
Condition Corrective Action
The indicator blinks
amber if the system
experiences an
electrical error (for
example, voltage out
of range, or a failed
power supply or
voltage regulator).
Temperature indicator
Condition Corrective Action
The indicator blinks
amber if the system
experiences a
thermal error (for
example, a
temperature out of
range or fan failure).
See the System Event Log or system messages for the specific issue.
If it is due to a problem with the power supply, check the LED on the
power supply. Re-seat the power supply by removing and reinstalling
it. If the problem persists, see Getting Help.
Ensure that none of the following conditions exist:
• A cooling fan is removed or has failed.
• System cover, cooling shroud, EMI filler panel, memorymodule blank, or back-filler bracket is removed.
• Ambient temperature is too high.
• External airflow is obstructed.
See Getting Help.
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Memory indicator
Condition Corrective Action
The indicator blinks
amber if a memory
error occurs.
See the system event log or system messages for the location of the
failed memory. Reinstall the memory device. If the problem persists,
see Getting Help.
Hard-Drive Indicator Patterns
Figure 2. Hard-Drive Indicators
1. hard-drive activity indicator (green)
2. hard-drive status indicator (green and amber)
NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side)
does not function and remains off.
Drive-Status
Indicator Pattern
(RAID Only)
Blinks green two
times per second
Off Drive ready for insertion or removal
Blinks green, amber,
and off
Blinks amber four
times per second
Blinks green slowly Drive rebuilding
Steady green Drive online
Condition
Identifying drive or preparing for removal
NOTE: The drive status indicator remains off until all hard drives are initialized after the
system is turned on. Drives are not ready for insertion or removal during this time.
Predicted drive failure
Drive failed
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Drive-Status
Indicator Pattern
(RAID Only)
Condition
Blinks green three
seconds, amber three
seconds, and off six
seconds
Rebuild aborted
Back-Panel Features And Indicators
Figure 3. Back-Panel Features and Indicators
Item Indicator, Button, or
Connector
1 System identification button The identification buttons on the front and back panels
2 System identification
connector
Icon Description
can be used to locate a particular system within a rack.
When one of these buttons is pressed, the system status
indicator on the back flashes until one of the buttons is
pressed again.
Press to toggle the system ID on and off. If the system
stops responding during POST, press and hold the system
ID button for more than five seconds to enter BIOS
progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup) press
and hold for more than 15 seconds.
Allows you to connect the optional system status indicator
assembly through the optional cable management arm.
3 iDRAC7 Enterprise port Dedicated management port.
NOTE: The port is available for use only if the iDRAC7
Enterprise license is installed on your system.
4 PCIe expansion card slot
(riser 1)
5 Serial connector Allows you to connect a serial device to the system.
6 Video connector Allows you to connect a VGA display to the system.
7 PCIe expansion card slot
(riser 2)
8 USB connectors (2) Allows you to connect USB devices to the system. The
10
Allows you to connect a PCIe expansion card.
Allows you to connect a PCIe expansion card.
ports are USB 2.0-compliant.
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Item Indicator, Button, or
Connector
9 Ethernet connectors (4) Four integrated 10/100/1000 Mbps NIC connectors
10 PCIe expansion card slot
(riser 3)
11 Power supply (PSU1) 750 W
12 Power supply (PSU2) 750 W
Icon Description
or
Two integrated 10/100/1000 Mbps NIC connectors and
Two integrated 100 Mbps/1 Gbps/10 Gbps SFP+
connectors
Allows you to connect a PCIe expansion card.
NIC Indicator Codes
Figure 4. NIC Indicator
1. link indicator
2. activity indicator
Indicator Indicator Code
Link and activity
indicators are off
Link indicator is
green
Link indicator is
amber
Activity indicator is
blinking green
The NIC is not connected to the network.
The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps).
The NIC is connected to a valid network at less than its maximum port speed.
Network data is being sent or received.
Power Indicator Codes
Each AC power supply has an illuminated translucent handle that serves as an indicator to show whether power is
present or whether a power fault has occurred.
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Figure 5. AC Power Supply Status Indicator
1. AC power supply status indicator/handle
Power Indicator
Pattern
Not lit Power is not connected.
Green The handle lights green indicating that a valid power source is connected to the power supply
Flashing amber Indicates a problem with the power supply.
Flashing green When hot-adding a power supply, this indicates that the power supply is mismatched with the
Condition
and that the power supply is operational.
CAUTION: When correcting a power supply mismatch, replace only the power supply with
the flashing indicator. Swapping the opposite power supply to make a matched pair can
result in an error condition and unexpected system shutdown. To change from a High
Output configuration to a Low Output configuration or vice versa, you must power down
the system.
CAUTION: AC power supplies support both 220 V and 110 V input voltages. When two
identical power supplies receive different input voltages, they can output different
wattages, and trigger a mismatch.
CAUTION: If two power supplies are used, they must be of the same type and have the
same maximum output power.
other power supply (in terms of efficiency, feature set, health status, and supported voltage).
Replace the power supply that has the flashing indicator with a power supply that matches the
capacity of the other installed power supply.
Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be
included within this document or as a separate document.
NOTE: For all PowerEdge documentation, go to dell.com/support/manuals and enter the system Service Tag to get
your system documentation.
NOTE: For all Virtualization documents, go to dell.com/virtualizationsolutions.
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NOTE: For all operating system documents, go to dell.com/operatingsystemmanuals.
NOTE: For all storage controllers and PCIe SSD documents, go to dell.com/storagecontrollermanuals .
Your product documentation includes:
Getting Started
Guide
User's Guide Provides information on configuring, managing, updating, and restoring the system. This
Rack Installation
Instructions
Deployment
Guide
Release Notes Provides information about the supported hardware and software versions for the system. This
• Any media that ships with your system that provides documentation and tools for configuring and managing your
system, including those pertaining to the operating system, system management software, system updates, and
system components that you purchased with your system.
• For the full name of an abbreviation or acronym used in this document, see the Glossary at dell.com/support/
manuals.
NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often
supersede information in other documents.
Provides an overview of system features, setting up your system, and technical specifications.
This document is shipped with your system and also available online at dell.com/support/
manuals.
document is available online at dell.com/support/manuals.
Provides information on how to install your system into a rack.
Provides information on installing and configuring the software and hardware. This document
is available online at dell.com/support/manuals.
document is available online at dell.com/support/manuals.
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Using The System Setup And Boot Manager
CAUTION: It is recommended that you make BIOS changes only during support calls with certified Dell technicians.
NOTE: Solution validation was performed using the factory shipped hardware configuration.
System Setup enables you to manage your system hardware and specify BIOS-level options.
The following keystrokes provide access to system features during startup:
Keystroke Description
<F2> Enters the System Setup.
<F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2
supports systems management features such as operating system deployment, hardware
diagnostics, platform updates, and platform configuration, using a graphical user interface. The
exact LC2 feature set is determined by the iDRAC license purchased. For more information, see
the Dell LC2 documentation.
<F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface (UEFI) Boot
Manager, depending on the system's boot configuration.
<F12> Starts Preboot eXecution Environment (PXE) boot.
From the System Setup, you can:
2
• Change the NVRAM settings after you add or remove hardware
• View the system hardware configuration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage system security
You can access the System Setup using the:
• Standard graphical browser, which is enabled by default
• Text browser, which is enabled using Console Redirection
To enable Console Redirection, in System Setup, select System BIOS → Serial Communication screen → Serial
Communication, select On with Console Redirection.
NOTE: By default, help text for the selected field is displayed in the graphical browser. To view the help text in the
text browser, press <F1>.
Entering System Setup
1. Turn on or restart your system.
2. Press <F2> immediately after you see the following message:
<F2> = System Setup
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If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart
your system and try again.
Responding To Error Messages
If an error message is displayed while the system is booting, make a note of the message. For more information, see
System Error Messages.
NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start
your system.
Using The System Setup Navigation Keys
Keys Action
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
<Enter> Allows you to type in a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
<Tab> Moves to the next focus area.
NOTE: For the standard graphics browser only.
<Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen
displays a message that prompts you to save any unsaved changes and restarts the system.
<F1> Displays the System Setup help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
System Setup Options
System Setup Main Screen
NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.
Menu Item Description
System BIOS This option is used to view and configure BIOS settings.
iDRAC Settings This option is used to view and configure iDRAC settings.
Device Settings This option is used to view and configure device settings.
System BIOS Screen
NOTE: The options for System Setup change based on the system configuration.
NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable.
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Menu Item Description
System Information Displays information about the system such as the system model name, BIOS version, Service
Tag, and so on.
Memory Settings Displays information and options related to installed memory.
Processor Settings Displays information and options related to the processor such as speed, cache size, and so
on.
SATA Settings Displays options to enable or disable the integrated SATA controller and ports.
Boot Settings Displays options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS
boot settings.
Integrated Devices Displays options to enable or disable integrated device controllers and ports, and to specify
related features and options.
Serial Communication Displays options to enable or disable the serial ports and specify related features and options.
System Profile
Settings
System Security Displays options to configure the system security settings like, system password, setup
Miscellaneous
Settings
Displays options to change the processor power management settings, memory frequency,
and so on.
password, TPM security, and so on. It also enables or disables support for local BIOS update,
the power and NMI buttons on the system.
Displays options to change the system date, time, and so on.
System Information Screen
Menu Item Description
System Model Name Displays the system model name.
System BIOS Version Displays the BIOS version installed on the system.
System Service Tag Displays the system Service Tag.
System Manufacturer Displays the name of system manufacturer.
System Manufacturer
Contact Information
Displays the contact information of the system manufacturer.
Memory Settings Screen
Menu Item Description
System Memory Size Displays the amount of memory installed in the system.
System Memory Type Displays the type of memory installed in the system.
System Memory
Speed
System Memory
Voltage
Displays the system memory speed.
Displays the system memory voltage.
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Menu Item Description
Video Memory Displays the amount of video memory.
System Memory
Testing
Memory Operating
Mode
Node Interleaving If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is
Serial Debug Output By default, it is set to disabled.
Specifies whether system memory tests are run during system boot. Options are Enabled and
Disabled. By default, the System Memory Testing option is set to Disabled.
Specifies the memory operating mode. By default, the Memory Operating Mode option is set to
Optimizer Mode.
NOTE: The Memory Operating Mode can have different defaults and available options
based on the memory configuration.
installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA)
(asymmetric) memory configurations. By default, Node Interleaving option is set to Disabled.
Processor Settings Screen
Menu Item Description
Logical Processor Allows you to enable or disable logical processors and display the number of logical
processors. If the Logical Processor option is set to Enabled, the BIOS displays all the logical
processors. If this option is set to Disabled, the BIOS only displays one logical processor per
core. By default, the Logical Processor option is set to Enabled.
QPI Speed Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed
option is set to Maximum data rate.
NOTE: The QPI speed option displays only when both the processors are installed.
Alternate RTID
(Requestor
Transaction ID)
Setting
Virtualization
Technology
Adjacent Cache Line
Prefetch
Hardware Prefetcher Allows you to enable or disable hardware prefetcher. By default, the Hardware Prefetcher
DCU Streamer
Prefetcher
DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher. By default, the DCU IP
Execute Disable Allows you enable or disable execute disable memory protection technology. By default, the
Allows you to allocate more RTIDs to the remote socket increasing cache performance
between the sockets or work in normal mode for NUMA. By default, the Alternate RTID
(Requestor Transaction ID) Setting is set to Disabled.
Allows you to enable or disable the additional hardware capabilities provided for virtualization.
By default, the Virtualization Technology option is set to Enabled.
Allows you to optimize the system for applications that require high utilization of sequential
memory access. By default, the Adjacent Cache Line Prefetch option is set to Enabled. You can
disable this option for applications that require high utilization of random memory access.
option is set to Enabled.
Allows you to enable or disable Data Cache Unit streamer prefetcher. By default, the DCU
Streamer Prefetcher option is set to Enabled.
Prefetcher option is set to Enabled.
Execute Disable option is set to Enabled.
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Menu Item Description
Logical Processor
Idling
Number of Cores per
Processor
Processor 64-bit
Support
Processor Core
Speed
Processor Bus Speed Displays the bus speed of the processors.
Processor 1
Family-ModelStepping
Brand Displays the brand name reported by the processor.
Level 2 Cache Displays the total L2 cache.
Level 3 Cache Displays the total L3 cache.
Number of Cores Displays the number of cores per processor.
Allows you to enable or disable the OS capability to put logical processors in the idling state in
order to reduce power consumption. By default, the option is set to Disabled.
Allows you to control the number of enabled cores in each processor. By default, the Number
of Cores per Processor option is set to All.
Specifies if the processor(s) support 64-bit extensions.
Displays the maximum core frequency of the processor.
NOTE: The processor bus speed option displays only when both the processors are
installed.
NOTE: The following settings are displayed for each processor installed in the system.
Displays the family, model and stepping of the processor as defined by Intel.
SATA Settings Screen
Menu Item Description
Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID modes. By default, the
Embedded SATA option is set to AHCI.
Port E Auto enables BIOS support for the device attached to SATA port E. Off disables BIOS support
for the device. By default, Port E is set to Auto.
Port F Auto enables BIOS support for the device attached to SATA port F. Off disables BIOS support
for the device. By default, Port F is set to Auto.
Boot Settings Screen
Menu Item Description
Boot Mode Allows you to set the boot mode of the system.
CAUTION: Switching the boot mode may prevent the system from booting if the operating
system is not installed in the same boot mode.
By default, the Boot Mode option is set to BIOS.
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Menu Item Description
NOTE: UEFI is not supported on this system.
Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature. If this field is enabled and the
system fails to boot, the system reattempts the boot sequence after 30 seconds. By default, the
Boot Sequence Retry option is set to Disabled.
BIOS Boot Settings Allows you to enable or disable BIOS Boot options.
NOTE: This option is enabled only if the boot mode is BIOS.
UEFI Boot Settings Allows you to enable or disable UEFI Boot options.
NOTE: This option is enabled only if the boot mode is UEFI.
One-Time Boot Allows you to enable or disable a one-time boot from a selected device.
Integrated Devices Screen
Menu Item Description
Integrated RAID
Controller
User Accessible USB
Ports
Internal USB Port Allows you to enable or disable the internal USB port. By default, the Internal USB Port option
Internal SD Card Port Enables or disables the system’s internal SD card port. By default, Internal SD Card Port option
Internal SD Card
Redundancy
Integrated Network
Card 1
OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is enabled, the
Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID
Controller option is set to Enabled.
Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On
disables the front USB ports and selecting All Ports Off disables both front and back USB ports.
By default, the User Accessible USB Ports option is set to All Ports On.
is set to On.
is set to On.
NOTE: This option is displayed only if IDSDM is installed on the system board.
If set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is
written to the active SD card. Data from this card is copied to the replacement SD card at the
next boot. By default, Internal SD Card Redundancy option is set to Mirror.
NOTE: This option is displayed only if IDSDM is installed on the system board.
Allows you to enable or disable the integrated network card 1. By default, the Integrated
Network Card 1 option is set to Enabled.
operating system initializes the timer and the OS watchdog timer helps in recovering the
operating system. By default, the OS Watchdog Timer option is set to Disabled.
Embedded Video
Controller
SR-IOV Global Enable Allows you to enable or disable the BIOS configuration of Single Root I/O Virtualization (SR-
20
Allows you to enable or disable the Embedded Video Controller. By default, the embedded
video controller is Enabled.
IOV) devices. By default, the SR-IOV Global Enable option is set to Disabled.
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Menu Item Description
Slot Disablement Allows you to enable or disable available PCIe slots on your system. The Slot Disablement
feature controls the configuration of PCIe cards installed in the specified slot.
CAUTION: Slot disablement must be used only when the installed peripheral card is
preventing booting into the Operating System or causing delays in system startup. If the
slot is disabled, both the Option ROM and UEFI driver are disabled.
Serial Communications Screen
Menu Item Description
Serial Communication Allows you to select serial communication devices (Serial Device 1 and Serial Device 2) in the
BIOS. BIOS console redirection can also be enabled and the port address used can be
specified. By default, Serial Communication option is set to On without Console Redirection.
Serial Port Address Allows you to set the port address for serial devices. By default, the Serial Port Address option
is set to Serial Device 1=COM2, Serial Device 2=COM1.
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console
redirection by SOL, configure the same port address for console redirection and the serial
device.
External Serial
Connector
Failsafe Baud Rate Displays the failsafe baud rate for console redirection. The BIOS attempts to determine the
Remote Terminal
Type
Redirection After
Boot
Allows you to associate the external serial connector to serial device 1, serial device 2, or
remote access device. By default, the External Serial Connector option is set to Serial Device1.
NOTE: Only Serial Device 2 can be used for SOL. To use console redirection by SOL,
configure the same port address for console redirection and the serial device.
baud rate automatically. This failsafe baud rate is used only if the attempt fails and the value
must not be changed. By default, the Failsafe Baud Rate option is set to 11520.
Allows you to set the remote console terminal type. By default, the Remote Terminal Type
option is set to VT 100/VT 220.
Allows you to enable or disable to the BIOS console redirection when the operating system is
loaded. By default, the Redirection After Boot option is set to Enabled.
System Profile Settings Screen
Menu Item Description
System Profile Allows you to set the system profile. If you set the System Profile option to a mode other than
Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the
options if the mode is set to Custom. By default, the System Profile option is set to Performance
Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller.
NOTE: The following parameters are available only when the System Profile is set to
Custom.
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Menu Item Description
CPU Power
Management
Memory Frequency Allows you to set the memory frequency. By default, the Memory Frequency option is set to
Turbo Boost Allows you to enable or disable the processor to operate in turbo boost mode. By default, the
C1E Allows you to enable or disable the processor to switch to a minimum performance state when
C States Allows you to enable or disable the processor to operate in all available power states. By
Monitor/Mwait Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/
Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub
Memory Refresh Rate Allows you to set the memory refresh rate. By default, the Memory Refresh Rate option is set to
Allows you to set the CPU power management. By default, the CPU Power Management option
is set to System DBPM (DAPC). DBPM is Demand-Based Power Management.
Maximum Performance.
Turbo Boost option is set to Enabled.
it is idle. By default, the C1E option is set to Enabled.
default, the C States option is set to Enabled.
Mwait option is set to Enabled for all system profiles, except Custom.
NOTE: This option can be disabled only if the C States option in Custom mode is disabled.
NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting
does not impact system power/performance.
option is set to Standard.
1x.
Memory Operating
Voltage
Collaborative CPU
Performance Control
Allows you to set the DIMM voltage selection. When set to Auto, the system automatically sets
the system voltage to the optimal setting based on the DIMM capacity and the numbers of
DIMMs installed. By default, the Memory Operating Voltage option is set to Auto.
When set to enabled, the CPU power management is controlled by the OS DBPM and the
System DBPM (DAPC). By default, the option is set to Disabled
System Security Screen
Menu Item Description
Intel AES-NI The Intel AES-NI option improves the speed of applications by performing encryption and
decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by
default.
System Password Allows you to set the system password. This option is set to Enabled by default and is read-only
if the password jumper is not installed in the system.
Setup Password Allows you to set the setup password. This option is read-only if the password jumper is not
installed in the system.
Password Status Allows you to lock the system password. By default, the Password Status option is set to
Unlocked.
TPM Security Allows you to control the reporting mode of the Trusted Platform Module (TPM). By default, the
TPM Security option is set to Off. You can only modify the TPM Status, TPM Activation , and
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Menu Item Description
Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On
without Pre-boot Measurements.
TPM Activation Allows you to change the operational state of the TPM. By default, the TPM Activation option is
set to No Change.
TPM Status Displays the TPM status.
TPM Clear
Intel TXT Allows you enable or disable Intel Trusted Execution Technology. To enable Intel TXT,
BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For
Power Button Allows you to enable or disable the power button on the front of the system. By default, the
NMI Button Allows you to enable or disable the NMI button on the front of the system. By default, the NMI
AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system. By default,
AC Power Recovery
Delay
User Defined Delay
(60s to 240s)
CAUTION: Clearing the TPM results in loss of all keys in the TPM. The loss of TPM keys
may affect booting to the operating system.
Allows you to clear all the contents of the TPM. By default, the TPM Clear option is set to No.
Virtualization Technology must be enabled and TPM Security must be Enabled with Pre-boot
measurements. By default, the Intel TXT option is set to Off.
environments that do not require local BIOS updates, it is recommended to set this field to
Disabled. By default, the BIOS Update Control option is set to Unlocked.
NOTE: BIOS updates using Dell Update Package are not affected by this option.
Power Button option is set to Enabled.
Button option is set to Disabled.
the AC Power Recovery option is set to Last.
Allows you to set how the system supports staggering of power up after AC power is restored
to the system. By default, the AC Power Recovery Delay option is set to Immediate.
Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery
Delay is selected.
Miscellaneous Settings
Menu Item Description
System Time Allows you to set the time on the system.
System Date Allows you to set the date on the system.
Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes.
Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled. By default
the Keyboard NumLock is set to On.
NOTE: This field does not apply to 84-key keyboards.
Report Keyboard
Errors
Allows you to set whether keyboard-related error messages are reported during system boot.
By default, the Report Keyboard Errors field is set to Report.
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Menu Item Description
F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is
set to Enabled.
In-System
Characterization
This field enables or disables In-System Characterization. By default, In-System
Characterization is set to Enabled.
System And Setup Password Features
You can create a system password and a setup password to secure your system. To enable creation of the system and
setup password, the password jumper must be set to enabled. For more information on the password jumper settings,
see System Board Jumper Settings.
System password This is the password that you must enter before you can boot your system.
Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI
settings of your system.
CAUTION: The password features provide a basic level of security for the data on your system.
CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
NOTE: Your system is shipped with the system and setup password feature disabled.
Assigning A System And/Or Setup Password
NOTE: The password jumper enables or disables the System Password and Setup Password features. For more
information on the password jumper settings, see System Board Jumper Settings.
You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup
Password only when the password jumper setting is enabled and Password Status is Unlocked. If the Password Status
is Locked, you cannot change the System Password and/or Setup Password.
If the password jumper setting is disabled, the existing System Password and Setup Password is deleted and you need
not provide the system password to boot the system.
To assign a system and/or setup password:
1. To enter System Setup, press <F2> immediately after a power-on or reboot.
2. In the System Setup Main Menu, select System BIOS and press <Enter>.
The System BIOS screen is displayed.
3. In the System BIOS screen, select System Security and press <Enter>.
The System Security screen is displayed.
4. In the System Security screen, verify that Password Status is Unlocked.
5. Select System Password , enter your system password, and press <Enter> or <Tab>.
Use the following guidelines to assign the system password:
– A password can have up to 32 characters.
– The password can contain the numbers 0 through 9.
– Only lower case letters are valid, upper case letters are not allowed.
– Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
A message prompts you to re-enter the system password.
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6. Re-enter the system password that you entered earlier and click OK.
7. Select Setup Password, enter your system password and press <Enter> or <Tab>.
A message prompts you to re-enter the setup password.
8. Re-enter the setup password that you entered earlier and click OK.
9. Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the
changes.
NOTE: Password protection does not take effect until the system reboots.
Deleting Or Changing An Existing System And/Or Setup Password
Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or
change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password
if the Password Status is Locked.
To delete or change the existing System and/or Setup password:
1. To enter System Setup, press <F2> immediately after a power-on or reboot.
2. In the System Setup Main Menu, select System BIOS and press <Enter>.
The System BIOS screen is displayed.
3. In the System BIOS Screen, select System Security and press <Enter>.
The System Security screen is displayed.
4. In the System Security screen, verify that Password Status is Unlocked.
5. Select System Password, alter or delete the existing system password and press <Enter> or <Tab>.
6. Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>.
NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new
password. If you delete the System and/or Setup password, a message prompts you to confirm the deletion.
7. Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the
changes.
NOTE: You can disable password security while logging on to the system. To disable the password security, turn on
or reboot your system, type your password and press <Ctrl><Enter>.
Using Your System Password To Secure Your System
NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system
password.
1. Turn on or reboot your system.
2. Type your password and press <Enter>.
When Password Status is Locked, type the password and press <Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.
You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and must be powered down.
Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to protect your system from unauthorized changes.
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Operating With A Setup Password Enabled
If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system displays the message
Invalid Password! Number of unsuccessful password attempts: <x> System Halted!
Must power down.
Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
The following options are exceptions:
• If System Password is not Enabled and is not locked through the Password Status option, you can assign a
system password.
• You cannot disable or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Embedded System Management
The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The
Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller.
For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the
operating system, see the Lifecycle Controller documentation at dell.com/support/manuals.
iDRAC Settings Utility
The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You can enable or
disable various iDRAC parameters using the iDRAC Settings Utility.
For more information on using iDRAC, see the
Remote Access Controllers, at dell.com/support/manuals.
Entering The iDRAC Settings Utility
1. Turn on or restart the managed system.
2. Press <F2> during Power-on Self-test (POST).
3. In the System Setup Main Menu page, click iDRAC Settings.
The iDRAC Settings screen is displayed.
iDRAC7 User's Guide
under Software → Systems Management → Dell
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Installing System Components
NOTE: Solution validation was performed using the factory shipped hardware configuration.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Recommended Tools
You may need the following items to perform the procedures in this section:
• Key to the system keylock
• #1 and #2 Phillips screwdrivers
• T10 and T15 Torx screwdrivers
• Wrist grounding strap connected to ground
Front Bezel (Optional)
Removing The Front Bezel
3
1. Unlock the keylock at the left end of the bezel.
2. Lift the release latch next to the keylock.
3. Rotate the left end of the bezel away from the front panel.
4. Unhook the right end of the bezel and pull the bezel away from the system.
Figure 6. Removing and Installing the Front Bezel
1. release latch
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2. keylock
3. front bezel
4. locking hook
Installing The Front Bezel
1. Hook the right end of the bezel onto the chassis.
2. Fit the free end of the bezel onto the system.
3. Secure the bezel with the keylock.
Opening And Closing The System
WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the
system by yourself.
WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric
shock.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.
Opening The System
NOTE: It is recommended that you always use a static mat and static strap while working on components in the
interior of the system.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Rotate the latch release lock counter clockwise to the unlocked position.
3. Lift the latch on top of the system and slide the cover back.
4. Grasp the cover on both sides and carefully lift the cover away from the system.
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Figure 7. Opening and Closing the System
1. system cover
2. latch
3. latch release lock
Closing The System
1. Lift the latch on the cover.
2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush
on the chassis.
3. Push down the latch to move the cover into the closed position.
4. Rotate the latch release lock in a clockwise direction to secure the cover.
5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Inside The System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: Components that are hot-swappable are marked orange and touch points on the components are marked
blue.
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Figure 8. Inside the System
1. control panel
2. cable securing clip
3. cooling fans (7)
4. cable securing bracket
5. cooling shroud
6. power supplies (2)
7. chassis intrusion switch
8. riser card 3
9. network daughter card
10. riser card 1
11. storage controller card
12. network daughter card cooling shroud
13. DIMMs (8)
14. heat sink for processor 2
15. hard-drive backplane
16. hard drives (10)
Cooling Shroud
Removing The Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly,
resulting in shutdown of the system and loss of data.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Hold the touch points and lift the shroud away from the system.
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Figure 9. Removing and Installing the Cooling Shroud
1. cooling shroud
Installing The Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: For proper seating of the cooling shroud in the chassis, ensure that the cables inside the system are routed
along the chassis wall and secured using the cable securing bracket.
1. Align the tabs on the cooling shroud with the securing slots on the chassis.
2. Lower the cooling shroud into the chassis until it is firmly seated.
3. If applicable, replace the full-length PCIe card.
4. Close the system.
5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
System Memory
Your system supports DDR3 unbuffered, registered DIMMs. It supports DDR3 and DDR3L voltage specifications.
NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Memory bus operating frequency is 1600 MT/s, depending on:
• DIMM configuration (number of ranks)
• Maximum frequency of the DIMMs
• Number of DIMMs populated per channel
• DIMM operating voltage
• System profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized)
• Maximum supported DIMM frequency of the processors
The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is
organized into four channels. In each channel, the release levers of the first socket are marked white, the second socket
black, and the third socket green.
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NOTE: DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to
processor 2.
Figure 10. Memory Socket Locations
Memory channels are organized as follows:
Processor 1 channel 0: slots A1, A5, and A9
channel 1: slots A2, A6, and A10
channel 2: slots A3, A7, and A11
channel 3: slots A4, A8, and A12
Processor 2 channel 0: slots B1, B5, and B9
channel 1: slots B2, B6, and B10
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channel 2: slots B3, B7, and B11
channel 3: slots B4, B8, and B12
Mode-Specific Guidelines
Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode
selected.
NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for
specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in
memory optimized (independent channel) mode. x8 DRAM based DIMMs require Advanced ECC mode to gain
SDDC.
The following sections provide additional slot population guidelines for each mode.
Memory Optimized (Independent Channel) Mode
This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot
population requirements.
Memory Configuration
The following table shows the memory configuration for a two processor configuration.
NOTE: 2R in the following table indicates dual ranked DIMMs.
Table 1. Memory Configuration
ConfigurationSystem
Standard 64 4 16
High
capacity
Capacity (in
GB)
128 16 8
DIMM Size
(in GB)
8 8
16 4
Number of
DIMMs
DIMM Rank,
Organization, and
Frequency
2R, x8, 1600 MT/s, A1, A2, A3, A4, A5, A6, A7, A8
2R, x8, 1600 MT/s, A1, A2, A3, A4
DIMM Slot Population
B1, B2, B3, B4, B5, B6, B7, B8
A1, A2, A3, A4
B1, B2, B3, B4
A1, A2
B1, B2
B1, B2, B3, B4
Removing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components or gold contacts on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
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CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is
not occupied. Remove memory-module blanks only if you intend to install memory modules in those sockets.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Remove the cooling shroud.
4. Locate the appropriate memory-module socket(s).
5. To release the memory-module blank from the socket, simultaneously press the ejectors on both ends of the
memory module socket.
CAUTION: Handle each memory module only on the card edges, making sure not to touch the middle of the
memory module or gold contacts. To avoid damaging the memory module, handle only one memory module at
a time.
Figure 11. Ejecting The Memory Module
1. memory module
2. memory-module socket ejectors (2)
3. memory-module socket
6. If a memory module or a memory-module blank is installed in the socket, remove it.
NOTE: Retain removed memory-module blank(s) for future use.
Figure 12. Removing The Memory Module
1. memory module/memory-module blank
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7. Install the cooling shroud.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components or gold contacts on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is
not occupied. Remove memory-module blanks only if you intend to install memory modules in those sockets.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. If applicable, remove the cooling shroud.
4. Locate the memory-module sockets.
CAUTION: Handle each memory module only by the card edges, making sure not to touch the middle of the
memory module or gold contacts. To avoid damaging the memory module, handle only one memory module at
a time.
5. If a memory module or a memory-module blank is installed in the socket, remove it.
NOTE: Retain removed memory-module blank(s) for future use.
6. Align the memory-module's edge connector with the alignment key of the memory-module socket, and insert the
memory module in the socket.
NOTE: The memory-module socket has an alignment key that allows you to install the memory module in the
socket in only one orientation.
CAUTION: To prevent damage to the memory-module socket during installation, apply pressure at both ends
of the memory module evenly. Do not apply pressure to the center of the memory module.
7. Press down on the memory module with your thumbs until the memory module snaps into place.
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Figure 13. Installing The Memory Module
1. memory module
2. memory-module ejectors
3. memory-module socket alignment key
4. memory-module alignment key
NOTE: When the memory module is properly seated in the socket, the levers on the memory-module socket
align with the levers on the other identical sockets that have memory modules installed.
8. Repeat step 4 through step 7 of this procedure to install the remaining memory modules.
9. Replace the cooling shroud.
10. Close the system.
11. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.
12. Press <F2> to enter the System Setup, and check the memory settings.
The system should have already changed the value to reflect the newly installed memory.
13. If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 4 through
step 7 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.
14. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Hard Drives
All hard drives connect to the system board through the hard-drive backplane. Hard drives are supplied in hotswappable hard-drive carriers that fit in the hard-drive slots.
CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation
for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard
drive removal and insertion.
CAUTION: Do not turn off or reboot your system while the hard drive is being formatted. Doing so can cause a hard
drive failure.
NOTE: Use only hard drives that have been tested and approved for use with the hard-drive backplane.
When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard
drives can take a number of hours to format.
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Removing A Hot-Swap Hard Drive
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.
1. From the management software, prepare the hard drive for removal. Wait until the indicators on the hard-drive
carrier signal that the hard drive can be removed safely. For more information, see the documentation for the
storage controller.
If the hard drive is online, the green activity/fault indicator flashes as the drive is turned off. When the hard-drive
indicators are off, the hard drive is ready for removal.
2. Press the release button to open the hard-drive carrier release handle.
3. Slide the hard-drive carrier out until it is free of the hard-drive slot.
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks
installed.
4. Insert a hard-drive blank in the empty hard-drive slot.
Figure 14. Removing and Installing a Hot-Swap Hard Drive
1. release button
2. hard drive
3. hard-drive carrier handle
Installing A Hot-Swap Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Use only hard drives that have been tested and approved for use with the hard-drive backplane.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed
carrier's shield spring and make it unusable.
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CAUTION: When a replacement hot-swappable hard drive is installed and the system is powered on, the hard drive
automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that
you wish to have over-written. Any data on the replacement hard drive is immediately lost after the hard drive is
installed.
1. If a hard-drive blank is installed in the hard-drive slot, remove it.
2. Install a hard drive in the hard-drive carrier.
3. Press the release button on the front of the hard-drive carrier and open the hard-drive carrier handle.
4. Insert the hard-drive carrier into the hard-drive slot until the carrier connects with the backplane.
5. Close the hard-drive carrier handle to lock the hard drive in place.
Removing A Hard Drive From A Hard-Drive Carrier
1. Remove the screws from the slide rails on the hard-drive carrier.
2. Lift the hard drive out of the hard-drive carrier.
Figure 15. Removing and Installing a Hard Drive Into a Hard-Drive Carrier
1. hard-drive carrier
2. hard drive
3. screws (4)
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Installing A Hard Drive Into A Hard-Drive Carrier
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Insert the hard drive into the hard-drive carrier with the connector end of the hard drive toward the back.
2. Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier.
When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier.
3. Attach the screws to secure the hard drive to the hard-drive carrier.
Cooling Fans
Your system supports hot-swappable cooling fans.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management
software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan
assembly.
Removing A Cooling Fan
WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric
shock. Exercise utmost care while removing or installing cooling fans.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: The cooling fans are hot-swappable. To maintain proper cooling while the system is on, replace only
one fan at a time.
CAUTION: Do not operate the system with the cover removed for a duration exceeding 5 minutes.
NOTE: The procedure for removing each fan is identical.
1. Open the system.
2. Hold the fan and lift it out of the system.
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Figure 16. Removing and Installing a Cooling Fan
1. cooling fan assembly
2. cooling fans (7)
3. cooling fan connectors (7)
Installing A Cooling Fan
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Open the system.
2. Align the plug at the base of the cooling fan with the connector on the system board.
3. Slide the cooling fan into the securing slots until the tabs lock into place.
4. Close the system.
Expansion Cards And Expansion-Card Risers
NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from
powering on and no BIOS POST message or F1/F2 pause is displayed.
Expansion Card Installation Guidelines
Your system supports PCI Express Generation 3 expansion cards.
NOTE: A missing or an unsupported riser logs an SEL event. It does not prevent your system from powering on and
no BIOS POST message or F1/F2 pause is displayed.
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Riser PCIe Slot Processor Connection Height Length Link Width Slot Width
1 1 Processor 2 Low Profile Half Length x8 x16
1 2 Processor 2 Low Profile Half Length x16 x16
3 3 Processor 1 Low Profile Half Length x16 x16
NOTE: Both the processors must be installed to use riser 1 slots.
Table 2. Expansion-Card Installation Priority
Card Priority Card Type Slot Priority Max Allowed
1 PERC H810 1 1
2 PERC H710P internal slot 1
3 Quad-port 1GbE 3 1
Removing An Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Disconnect any cables connected to the expansion card or expansion card riser.
4. To remove the expansion card, lift the expansion-card latch.
5. Grasp the expansion card by its edges and remove it from the expansion-card connector on the riser.
6. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and
close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
7. Close the system.
8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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Figure 17. Removing and Installing the Expansion Card
1. expansion card
2. expansion-card connector
3. expansion-card latch
Installing An Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
4. Locate the expansion-card connector on the system board/riser.
5. Open the expansion-card latch and remove the filler bracket.
6. Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card
connector.
7. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
8. Slide the expansion-card latch into position.
9. Close the system.
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
11. Install any device drivers required for the card as described in the documentation for the card.
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Removing Expansion-Card Risers
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: The expansion-card riser 1 and the x16 link on the riser 2 slot can be used only when both the processors
are installed.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Holding the touch points, lift the expansion-card riser from the riser connector on the system board.
Figure 18. Removing and Installing the Expansion Card Riser 1
1. expansion-card riser 1
2. expansion card
3. riser guide back (right)
4. riser guide back (left)
5. connector
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Figure 19. Removing and Installing the Expansion Card Riser 3
1. connector
2. expansion card riser 3
4. If applicable, remove or install an expansion card on the riser.
5. Replace the expansion-card riser.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing Expansion-Card Risers
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If applicable, reinstall the expansion card(s) into the expansion card riser.
2. Align the expansion-card riser with the connector and the riser guide pin on the system board.
3. Lower the expansion-card riser into place until the expansion-card riser connector is fully seated in the connector.
4. Close the system.
5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
6. Install any device drivers required for the card as described in the documentation for the card.
SD vFlash Card
A vFlash SD card is a Secure Digital (SD) card that plugs into the vFlash SD card slot in the system. It provides persistent
on-demand local storage and a custom deployment environment that allows automation of server configuration, scripts,
and imaging. It emulates USB device(s). For more information, see the
manuals.
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iDRAC7 User's Guide
at dell.com/support/
Page 45
Replacing An SD vFlash Card
NOTE: This procedure applies only to the 8-hard drive system.
1. Locate the vFlash media slot on the system.
2. To remove the installed SD vFlash card, push inward on the card to release it.
3. Pull the card from the card slot.
Figure 20. Removing and Installing the SD vFlash Card
1. SD vFlash card
2. SD vFlash card slot
4. To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into the card
slot on the module.
NOTE: The slot is keyed to ensure correct insertion of the card.
5. Press inward on the card to lock it into the slot.
Internal Dual SD Module
NOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup,
the information is replicated from one SD card to another.
Removing The Internal Dual SD Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the internal dual SD module installed on the J_RIPS connector on the system board.
4. If applicable, remove the SD card(s).
5. Holding the tab, pull the dual SD module to remove it from the system board.
6. Close the system.
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7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Figure 21. Removing and Installing the Internal Dual SD Module
1. blue pull tab
2. SD card 1
3. SD card 2
4. dual SD module
5. connector on the system board
Installing The Internal Dual SD Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the J_RIPS connector on the system board.
4. Align the connectors on the system board and the dual SD module.
5. Holding the tab, push the dual SD module until it is firmly seated on the system board.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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Internal SD Card
Removing An Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the SD card slot on the internal dual SD module or the backplane expander board and press inward on the
card to release it from the slot and remove the card.
4. Close the system.
5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing An Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: To use an SD card with your system, ensure that the internal SD card port is enabled in the System Setup.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the SD card connector on the internal dual SD module or the backplane expander board. With the label side
facing up, insert the contact-pin end of the card into the slot.
NOTE: The slot is keyed to ensure correct insertion of the card.
4. Press the card into the card slot to lock it into place.
5. Close the system.
6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on the system board for an integrated controller card that
provides the integrated storage subsystem for your system’s internal hard drives. The controller supports SAS and SATA
hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the
storage controller included with your system.
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Removing The Integrated Storage Controller
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Push down on the two tabs at the edge of the card and lift the card off the extractors.
As the card releases from the standoffs, the connector under the card disengages from the system board
connector.
4. Angle the card so that the other end of the card disengages from the storage-controller card holder on the system
board.
5. Close the system.
1. storage connector on the system board
2. storage controller card
3. storage-controller card holder
4. extractors (2)
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Installing The Integrated Storage Controller
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Align one end of the card with the card holder on the system board.
4. Lower the other end of the card and align the holes on the card with the locating posts of the extractors on the
system board.
5. Press the card down at the corners until it is fully seated.
When the card is fully seated, the plastic standoff tab snaps over the edge of the holder.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Network Daughter Card
CAUTION: If the GPU card is installed, you cannot install the 10 GbE network daughter card.
Removing The Network Daughter Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Remove the expansion-card riser 3.
4. Using a #2 Phillips screwdriver, loosen the two captive screws that secure the network daughter card to the
system board.
5. Hold the network daughter card by the edges on either side of the touch point and lift to remove it from the
connector on the system board.
6. Slide the network daughter card away from the back of the system until the RJ-45 connectors are clear of the slot
in the back panel.
7. Lift the network daughter card out of the system.
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Figure 22. Removing and Installing the Network Daughter Card
1. captive screw sockets (2)
2. connector on the system board
3. captive screws (2)
4. touch point
5. network daughter card
6. back panel slots for RJ-45 connectors
Installing The Network Daughter Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: If you are installing the 10 Gb network daughter card, ensure that you install the network daughter card
cooling shroud in your system.
1. Angle the card so that the RJ-45 connectors fit through the slot in the back panel.
2. Align the captive screws at back-end of the card with the screw holes on the system board.
3. Press the touch point on the card to ensure that connector on the card is in contact with the connector on the
system board.
4. Using a #2 Phillips screwdriver, tighten the two captive screws to secure the network daughter card to the system
board.
5. Install the expansion-card riser 3.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Processors
Use the following procedure when:
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• Installing an additional processor
• Replacing a processor
NOTE: To ensure proper system cooling, you must install a processor blank and a heat-sink blank in any empty
processor socket.
Removing A Processor
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Before upgrading your system, download the latest system BIOS version from support.dell.com and follow the
instructions included in the compressed download file to install the update on your system.
NOTE: You can update the system BIOS using the Lifecycle Controller.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When
disconnected from the power source, press and hold the power button for three seconds to fully drain the system
of stored power prior to removing the cover.
3. Open the system.
4. Remove the cooling shroud.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been
powered down. Allow the heat sink and processor to cool before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat
sink is necessary to maintain proper thermal conditions.
5. Using a #2 Phillips screwdriver, loosen one of the heat-sink retention sockets. Wait 30 seconds for the heat sink to
loosen from the processor.
6. Loosen the second heat-sink retention socket.
7. Lift the heat sink away from the processor and set the heat sink aside.
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Figure 23. Removing and Installing the Heat Sink
1. heat sink
2. retention sockets (2)
3. retention screws (2)
4. processor
CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can
spring up suddenly if not firmly grasped.
8.
Position your thumb firmly over the processor socket-release lever near the unlock icon and release the lever
from the locked position by pushing down and out from under the tab.
9.
Similarly, position your thumb firmly over the processor socket-release lever near the lock icon and release the
lever from the locked position by pushing down and out from under the tab. Rotate the lever 90 degrees upward.
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Figure 24. Processor Shield Opening and Closing Lever Sequence
1. close-lock symbol
2. processor socket-release lever
4. processor socket-release lever
5. open-lock symbol
3. processor
10. Rotate the processor shield upward and out of the way.
CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the
socket when removing the processor out of the socket.
11. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new
processor.
NOTE: If you are permanently removing the processor, you must install a processor blank and a heat-sink
blank in the vacant socket to ensure proper system cooling.
NOTE: Installing a processor blank/heat-sink blank is identical to installing a processor/heat-sink.
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Figure 25. Removing and Installing a Processor
1. processor socket-release lever
2. pin 1 indicator
3. processor socket-release lever
4. processor shield
5. processor
NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage.
Do not touch the bottom of the processor. Touch only the side edges of the processor. If you are removing the
processor from processor socket 2, you must install a heat-sink blank in the empty socket.
6. ZIF socket
7. socket keys (4)
8. notches in processor (4)
Installing A Processor
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: If you are installing a single processor, it must be installed in socket CPU1.
1. Before upgrading your system, download the latest system BIOS version from support.dell.com and follow the
instructions included in the compressed download file to install the update on your system.
NOTE: You can update the system BIOS using the Lifecycle Controller.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When
disconnected from the power source, press and hold the power button for three seconds to fully drain the system
of stored power prior to removing the cover.
3. Open the system.
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4. Remove the cooling shroud.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been
powered down. Allow the heat sink and processor to cool before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat
sink is necessary to maintain proper thermal conditions.
5. Remove the heat sink/heat-sink blank and processor/processor blank, as applicable.
NOTE: The procedure to remove the heat-sink blank or processor blank is similar to removing a heat-sink or
processor.
6. Unpack the new processor.
7. Align the processor with the socket keys on the ZIF socket.
CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor.
Be careful not to bend the pins in the socket.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages
easily into the socket.
8. With the release levers on the processor socket in the open position, align pin 1 of the processor, using pin 1
position guide on the socket, as reference and set the processor lightly in the socket.
9. Close the processor shield.
10.
Rotate the socket-release lever near the lock icon until it is locked in position.
11.
Similarly, rotate the socket-release lever near the unlock icon until it is locked in position.
12. Using a clean lint-free cloth, remove the thermal grease from the heat sink.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and
contaminating the processor socket.
13. Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to
the center of the topside of the new processor.
14. Place the heat sink on the processor.
15. Using a #2 Phillips screwdriver, tighten the heat-sink retention sockets.
16. Install the cooling shroud.
17. Close the system.
18. Reconnect your system and peripherals to their electrical outlets, and turn on the system.
19. Press <F2> to enter the System Setup and check that the processor information matches the new system
configuration.
20. Run the system diagnostics to verify that the new processor operates correctly.
Power Supplies
Your system supports two 750 W power supplies.
When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant
mode, power is supplied to the system equally from both power supplies to maximize efficiency.
When only one power supply is installed, the power supply configuration is non-redundant (1 + 0). Power is supplied to
the system only by the single power supply.
NOTE: If two power supplies are used, they must be of the same type and have the same maximum output power.
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Hot Spare Feature
Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power
supply redundancy.
When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply
supports 100% of the load, thus operating at higher efficiency. The redundant power supply in the sleep state monitors
output voltage of the active power supply. If the output voltage of the active power supply drops, the redundant power
supply in the sleep state returns to an active output state.
The active power supply can also activate a sleeping power supply if having both power supplies active is more efficient
than having the redundant power supply in a sleep state. The power supply defaults are to wake both power supplies if
the load on the active power supply is greater than 50% and to sleep the redundant power supply if the load falls below
20%.
You can configure the Hot Spare feature using the iDRAC settings. For more information on iDRAC settings, see the
iDRAC7 User's Guide
at dell.com/support/manuals.
Removing An AC Power Supply
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and
replace only one power supply at a time in a system that is powered on.
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply
removal. For information about the cable management arm, see the system’s rack documentation.
1. Disconnect the power cable from the power source and the power supply you intend to remove and remove the
cables from the strap.
2. Press the release latch and slide the power supply out of the chassis.
Figure 26. Removing and Installing an AC Power Supply
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1. connector
2. power supply
3. release latch
4. power supply handle
Installing An AC Power Supply
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Verify that both the power supplies are the same type and have the same maximum output power.
NOTE: The maximum output power (shown in Watts) is listed on the power supply label.
2. If applicable, remove the power supply blank.
3. Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into
place.
NOTE: If you unlatched the cable management arm, re-latch it. For information about the cable management
arm, see the system’s rack documentation.
4. Connect the power cable to the power supply and plug the cable into a power outlet.
CAUTION: When connecting the power cable, secure the cable with the strap.
NOTE: When installing, hot-swapping, or hot-adding a new power supply, allow several seconds for the
system to recognize the power supply and determine its status. The power-supply status indicator turns green
to signify that the power supply is functioning properly.
System Battery
Replacing The System Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with
the same or equivalent type recommended by the manufacturer. See your safety information for additional
information.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Press the touch points and lift the system battery cover up and away from the network daughter card cooling
shroud.
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Figure 27. Removing the System Battery Cover
1. system battery cover
2. network daughter card cooling shroud
3. touch points
4. Locate the battery socket.
CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
5. To remove the battery, press down firmly on the positive side of the connector and lift the battery out of the
securing tabs at the negative side of the connector.
Figure 28. Replacing the System Battery
1. positive side of battery connector
2. system battery
3. negative side of battery connector
6. To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs at the
positive side of the connector.
7. Press the battery straight down into the connector until it snaps into place.
8. Align the back of the system battery cover with the notch on the network daughter card cooling shroud and push
the system battery cover down into the notches till it snaps into place.
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9. Close the system.
10. Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals
11. Enter System Setup to confirm that the battery is operating properly.
12. Enter the correct time and date in the System Setup's Time and Date fields.
13. Exit System Setup.
Hard-Drive Backplane
The DL4000 systems support 2.5 inch (x10) SAS/SATA backplane.
Removing The Hard-Drive Backplane
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
CAUTION: To prevent damage to the hard drives and hard-drive backplane, you must remove the hard drives
from the system before removing the hard-drive backplane.
CAUTION: You must note the number of each hard drive and temporarily label them before removal so that
you can replace them in the same locations.
4. Remove all hard drives.
5. Disconnect the SAS/SATA/SSD data cable(s) and power cable from the backplane.
6. If applicable, disconnect the power/data cable from the optical drive.
7. Push the backplane blue release tabs in the direction of the arrows and lift the backplane upwards.
8. Pull the backplane away from the system until the securing slots on the backplane are free from the tabs on the
chassis.
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Figure 29. Removing and Installing the 2.5 Inch Hard-Drive Backplane
1. SAS backplane
2. backplane power cable
3. SD signal cable
4. backplane signal cable
5. SD card socket
6. SAS cables (2)
7. release tabs (2)
8. hard-drive connector
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Figure 30. Cabling Diagram—2.5 Inch Systems
1. cable retention bracket
2. system board
3. integrated storage controller card
4. SAS connector on system board
5. SAS backplane expander card
Installing The Hard-Drive Backplane
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Holding the blue tabs, align the slots on the hard-drive backplane with the tabs on the chassis.
2. Slide down the hard-drive backplane until the release tabs snaps into place.
3. Attach the SAS A cable to the SAS A connector on the hard-drive backplane and the SAS B cable to the SAS B
connector.
4. Connect the power cable(s) to the hard-drive backplane.
5. Route the power/data cables along the chassis wall.
6. Install the hard drives in their original locations.
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7. Close the system.
8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
9. If applicable, install the front bezel.
Control Panel Assembly
Removing The Control Panel
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
4. Using a #1 Philips screwdriver, remove the screw (located at the bottom of the chassis) that secures the control
panel to the chassis.
5. Remove the control panel cable from the connectors on the system board (J_CP and J_FP_USB) and the hard-drive
expander card.
NOTE: To locate the connectors on the system board, see System Board Connectors.
6. Press the control panel latch and slide the control panel out of the chassis.
7. Disconnect the control panel cable from the control panel.
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Figure 31. Removing and Installing the Control Panel
1. control panel release latch
2. J_CP connector on system board
3. control panel cable connecting to system board
4. J_FP_USB connector on system board
5. cable securing clip
6. screw
7. control panel
Installing The Control Panel
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Route the control panel cable through the chassis and connect the control panel cable to the control panel.
2. Push the control panel into the chassis till it snaps into place.
3. Using a #1 Philips screwdriver, replace the screw (located at the bottom of the chassis) that secures the control
panel to the chassis.
4. Locate the connectors J_CP and J_FP_USB on the system board.
NOTE: To locate the connectors on the system board, see System Board Connectors.
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5. Connect the control panel cable to the connectors on the system board (J_CP and J_FP_USB) and the hard-drive
expander card.
NOTE: Ensure that the control panel cable inside the system is routed along the chassis wall and secured
using the cable securing bracket.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
8. If applicable, install the front bezel.
System Board
Removing The System Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to
create a recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you
replace this system board, you must supply the recovery key when you restart your system or program before you
can access the encrypted data on your hard drives.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. If installed, remove the front bezel.
3. Open the system.
4. Remove the following:
a) cooling shroud
b) memory modules
c) cooling fans
d) power supply(s)
e) all expansion-card risers
WARNING: The heat sink is hot to touch for some time after the system has been powered down. Ensure
that you do not touch the heat sink(s) while removing the system board.
f) heat sink(s) and processors(s)
g) all expansion cards and the integrated storage controller card
h) network daughter card
i) internal dual SD module
j) internal USB key (if installed)
k) hot-swap hard drives
l) hard-drive backplane
CAUTION: To avoid damaging the mini SAS cable and connector, follow the correct procedure in step 5 when
removing the mini SAS cable from the system board.
5. Disconnect the mini SAS cable from the system board:
a) Push the mini SAS cable connector to slide it further into the connector (J_SASX8) on the system board.
b) Press down and hold the metal tab on the mini SAS cable connector.
c) Pull the mini SAS cable out of the connector on the system board.
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a. mini SAS cable connector
b. metal tab
c. connector on the system board
6. Disconnect all other cables from the system board.
CAUTION: Take care not to damage the system identification button while removing the system board from
the chassis.
7. Grasp the system-board holder, lift the blue release pin, slide the system board toward the front of the system, and
lift the system board out of the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other
components.
Figure 32. Removing and Installing the System Board
1. system board
2. system-board holder
3. release pin
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Installing The System Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Unpack the new system board assembly.
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other
components.
CAUTION: Take care not to damage the system identification button while placing the system board into the
chassis.
2. Hold the touch points and lower the system board into the chassis.
3. Push the system board toward the back of the chassis until the board clicks into place.
4. Replace the following:
a) hard-drive backplane
b) hot-swap hard drives
c) internal USB key (if installed)
d) internal dual SD module
e) network daughter card
f) all expansion cards and the integrated storage controller card
g) heat sink(s) and processors(s)
h) all expansion-card risers
i) power supply(s)
j) cooling fans
k) memory modules
l) cooling shroud
5. Connect the cables to the system board assembly, SAS backplane, control panel board, and the (if applicable)
optical drive.
6. Route the power/data cables along the chassis wall.
7. Close the system.
8. If applicable, install the front bezel.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10. Import your new or existing iDRAC Enterprise license. For more information, see the
dell.com/support/manuals.
iDRAC7 User's Guide
at
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4
Troubleshooting Your System
Safety First—For You And Your System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: Solution validation was performed using the factory shipped hardware configuration.
Troubleshooting System Startup Failure
If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the
system hangs. The reverse is also true. You must boot to the same boot mode in which you installed the operating
system.
For all other startup issues, note the system messages that appear on the screen.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting
any external devices.
Troubleshooting The Video Subsystem
1. Check the system and power connections to the monitor.
2. Check the video interface cabling from the system to the monitor.
3. Run the appropriate diagnostic test.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see Getting Help.
Troubleshooting A USB Device
Use the following steps to troubleshoot a USB keyboard/mouse. For other USB devices, go to step 7.
1. Disconnect the keyboard and mouse cables from the system briefly and reconnect them.
2. Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.
3. If the problem is resolved, restart the system, enter the System Setup, and check if the non-functioning USB ports
are enabled.
4. Replace the keyboard/mouse with another working keyboard/mouse.
5. If the problem is resolved, replace the faulty keyboard/mouse.
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6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to
the system.
7. Power down all attached USB devices and disconnect them from the system.
8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are
enabled on the
If your keyboard is not functioning, you can also use remote access. If the system is not accessible, reset the
NVRAM_CLR jumper inside your system and restore the BIOS to the default settings.
9. Reconnect and power on each USB device one at a time.
10. If a device causes the same problem, power down the device, replace the USB cable with a known good cable, and
power up the device.
If all troubleshooting fails, see Getting Help.
Integrated Devices screen, in the System Setup options.
Troubleshooting A Serial I/O Device
1. Turn off the system and any peripheral devices connected to the serial port.
2. Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable with a known good cable.
3. Turn off the system and the serial device, and swap the device with a comparable device.
4. Turn on the system and the serial device.
If the problem persists, see Getting Help.
Troubleshooting A NIC
1. Run the appropriate diagnostic test. See Using System Diagnostics for available diagnostic tests.
2. Restart the system and check for any system messages pertaining to the NIC controller.
3. Check the appropriate indicator on the NIC connector:
– If the link indicator does not light, check all cable connections.
– If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
– If applicable, change the autonegotiation setting.
– Use another connector on the switch or hub.
4. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
5. Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen.
6. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and
duplex. See the documentation for each network device.
7. Ensure that all network cables are of the proper type and do not exceed the maximum length.
If all troubleshooting fails, see Getting Help.
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Troubleshooting A Wet System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Disassemble components from the system:
– Hard drives
– Hard-drive backplane
– USB memory key
– Cooling shroud
– Expansion-card risers (if present)
– Expansion cards
– Power supply(s)
– Cooling-fan assembly (if present)
– Cooling fans
– Processor(s) and heat sink(s)
– Memory modules
4. Let the system dry thoroughly for at least 24 hours.
5. Reinstall the components you removed in step 3.
6. Close the system.
7. Turn on the system and attached peripherals.
If the system does not start properly, see Getting Help.
8. If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed.
9. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If the tests fail, see Getting Help.
Troubleshooting A Damaged System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Ensure that the following components are properly installed:
– Cooling shroud
– Expansion-card risers (if present)
– Expansion cards
– Power supply(s)
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– Cooling-fan assembly (if present)
– Cooling fans
– Processor(s) and heat sink(s)
– Memory modules
– Hard-drive carriers
– Hard-drive backplane
4. Ensure that all cables are properly connected.
5. Close the system.
6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If the tests fail, see Getting Help.
Troubleshooting The System Battery
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
1. Re-enter the time and date in the System Setup.
2. Turn off the system and disconnect it from the electrical outlet for at least one hour.
3. Reconnect the system to the electrical outlet and turn on the system.
4. Enter the System Setup.
If the date and time are not correct in the System Setup, check the SEL for system battery messages.
If the problem is not resolved, see Getting Help.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup, the problem may be caused by software rather than by a
defective battery.
Troubleshooting Power Supplies
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Reseat the power supply by removing and reinstalling it.
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply
and to determine if it is working properly.
2. If the problem persists, see Getting Help.
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Troubleshooting Cooling Problems
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Ensure that none of the following conditions exist:
• System cover, cooling shroud, EMI filler panel, memory-module blank, or back-filler bracket is removed.
• Ambient temperature is too high.
• External airflow is obstructed.
• A cooling fan is removed or has failed.
• The expansion card installation guidelines have not been followed.
Troubleshooting Cooling Fans
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Open the system.
2. Reseat the fan or the fan's power cable.
3. If the fan functions properly, close the system.
If the problem persists, see Getting Help.
Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If the system is operational, run the appropriate diagnostic test. See Using System Diagnostics for available
diagnostic tests.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.
2. If the system is not operational, turn off the system and attached peripherals, and unplug the system from the
power source. Wait at least 10 seconds and then reconnect the system to power.
3. Turn on the system and attached peripherals and note the messages on the screen.
If an error message is displayed indicating a fault with a specific memory module, go to step 12.
4. Enter the System Setup and check the system memory setting. Make any changes to the memory settings, if
needed.
If the memory settings match the installed memory but a problem is still indicated, go to step 12.
5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6. Open the system.
7. Check the memory channels and ensure that they are populated correctly.
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8. Reseat the memory modules in their sockets.
9. Close the system.
10. Enter the System Setup and check the system memory setting.
If the problem is not resolved, proceed with the next step.
11. Open the system.
12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module
with a known good memory module.
13. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a
module of the same type and capacity.
If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s),
incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem. For
more information, see General Memory Module Installation Guidelines.
14. Close the system.
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the
system.
16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed.
If the problem persists after all memory modules have been checked, see Getting Help.
Troubleshooting An SD Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on
then the SD card is not writeable.
1. Enter the System Setup and ensure that the Internal SD Card Port is enabled.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
CAUTION: If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen
of the System Setup, you must follow the instructions in step 4 through step 7 to avoid loss of data.
NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next
reboot, the system displays a message indicating the failure.
4. If the Internal SD Card Redundancy option is set to Disabled, replace the failed SD card with a new SD card.
5. If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD card in SD
card slot 2 and proceed to step 7.
6. Remove the card present in SD card slot 2 and insert it into SD card slot 1.
7. Insert the new SD card into SD card slot 2.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is
enabled.
11. Check if the SD card is functioning properly.
If the problem persists, see Getting Help.
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Troubleshooting A Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following
steps:
a) Restart the system and press <F10> during system startup to run the Lifecycle Controller, and then run the
Hardware Configuration wizard to check the RAID configuration.
See the Lifecycle Controller documentation or online help for information on RAID configuration.
b) Ensure that the hard drive(s) have been configured correctly for the RAID array.
c) Take the hard drive offline and reseat the drive.
d) Exit the configuration utility and allow the system to boot to the operating system.
3. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the
operating system documentation for more information.
4. Restart the system and enter the System Setup.
5. Verify that the controller is enabled and the drives are displayed in the System Setup.
If the problem persists, try troubleshooting the expansion cards or see Getting Help.
Troubleshooting A Storage Controller
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and
the controller.
1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
4. Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5. Ensure that each expansion card is firmly seated in its connector.
6. Close the system
7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the
electrical outlet.
9. Open the system.
10. Remove all expansion cards installed in the system.
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11. Close the system.
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see
Getting Help.
14. For each expansion card you removed in step 10, perform the following steps:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b. Open the system.
c. Reinstall one of the expansion cards.
d. Close the system.
e. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If the tests fail, see Getting Help.
Troubleshooting Expansion Cards
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
4. Ensure that each expansion card is firmly seated in its connector.
5. Close the system.
6. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the
electrical outlet.
7. Open the system.
8. Remove all expansion cards installed in the system.
9. Close the system.
10. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If the tests fail, see Getting Help.
11. For each expansion card you removed in step 8, perform the following steps:
a) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b) Open the system.
c) Reinstall one of the expansion cards.
d) Close the system.
e) Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If a problem is still indicated, see Getting Help.
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Troubleshooting Processors
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Run the appropriate diagnostics test. See Using System Diagnostics for available diagnostic tests.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
4. Ensure that the processor and heat sink are properly installed.
5. Close the system.
6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If a problem is still indicated, see Getting Help.
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5
Using System Diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical
assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional
equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the
diagnostics results to help you solve the problem.
Dell Online Diagnostics
Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests
on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics
allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and
network interface cards (NICs). You can use the graphical user interface (GUI) or the command line interface (CLI) to run
diagnostic tests on the hardware that Online Diagnostics discovers on your system. For information about using
diagnostics, see the
manuals.
Dell Online Diagnostics User’s Guide
Dell Embedded System Diagnostics
NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to:
under Software → Serviceability Tools, at dell.com/support/
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
When To Use The Embedded System Diagnostics
If a major component or device in the system does not operate properly, running the embedded system diagnostics may
indicate component failure.
Running The Embedded System Diagnostics
The embedded system diagnostics program is run from the Dell Lifecycle Controller.
CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems
may cause invalid results or error messages.
1. As the system boots, press <F11>.
2. Use the up and down arrow keys to select System Utilities → Launch Dell Diagnostics .
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The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The
diagnostics starts executing the tests on all the detected devices.
System Diagnostic Controls
Menu Description
Configuration Displays the configuration and status information of all detected devices.
Results Displays the results of all tests that are executed.
System Health Provides the current overview of the system performance.
Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at
least one event description is recorded.
For information about embedded system diagnostics, see the
dell.com/support/manuals.
Dell Enhanced Pre-boot System Assessment User Guide
at
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Jumpers And Connectors
System Board Jumper Settings
For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password.
Table 3. System Board Jumper Settings
Jumper Setting Description
6
PWRD_EN
NVRAM_CLR
(default)
(default)
The password feature is enabled (pins 4–6).
The password feature is disabled (pins 2–4). iDRAC local
access is unlocked at the next AC power cycle.
The configuration settings are retained at system boot
(pins 1–3).
The configuration settings are cleared at the next system
boot (pins 3–5).
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System Board Connectors
Figure 33. System Board Connectors and Jumpers
Item Connector Description
1 J_PS2 PSU 2 power connector
2 J_SATA_CD Optical drive SATA connector
3 J_BP0 Hard-drive backplane power connector
4 J_PS1 PSU 1 power connector
5 J_RIPS Redundant internal persistent storage unit
connector
6 J_NDC Network daughter card connector
7 J_RISER_3A Riser 3 connector
8 J_RISER_3B Riser 3 connector
9 J_USB USB connector
10 J_VIDEO_REAR Video connector
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Item Connector Description
11 J_COM1 Serial connector
12 J_IDRAC_RJ45 iDRAC7 connector
13 J_CYC System identification connector
14 CYC_ID System identification button
15 J_RISER_2A Riser 2 connector
16 J_RISER_1A Riser 1 connector
17 TOUCH POINT Touch point for holding system board
18 J_RISER_2B Riser 2 connector
19 J_RISER_1B Riser 1 connector
20 J_STORAGE Storage controller card connector
21 J_SASX8 SATA connector
22 BAT Battery connector
23 CPU2 Processor socket 2
24 B1, B5, B9, B2, B6, B10 Memory module sockets
25 J_FAN2U_7 Cooling fan connector
26 J_FAN2U_6 Cooling fan connector
27 J_FAN2U_5 Cooling fan connector
28 J_FAN2U_4 Cooling fan connector
29 A1, A5, A9, A2, A6, A10, B3, B7, B11, B4, B8, B12 Memory module sockets
30 J_FAN1U_3 Cooling fan connector
31 J_BP1 Backplane power connector
32 J_FAN1U_2 Cooling fan connector
33 J_FAN1U_1 Cooling fan connector
34 A12, A8, A4, A7, A11, A3 Memory module sockets
35 J_CP Control panel interface connector
36 CPU1 Processor socket 1
37 J_FP_USB Front panel USB connector
38 J_BP_SIG1 Backplane signal connector 1
39 J_BP_SIG0 Backplane signal connector 0
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Disabling A Forgotten Password
The system's software security features include a system password and a setup password. The password jumper
enables these password features or disables them and clears any password(s) currently in use.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Move the jumper on the system-board jumper from pins 4 and 6 to pins 2 and 4.
4. Close the system.
The existing passwords are not disabled (erased) until the system boots with the Jumper on pins 2 and 4. However,
before you assign a new system and/or setup password, you must move the jumper back to pins 4 and 6.
NOTE: If you assign a new system and/or setup password with the jumper on pins 2 and 4, the system disables
the new password(s) the next time it boots.
5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
6. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
7. Open the system.
8. Move the jumper on the system-board jumper from pins 2 and 4 to pins 4 and 6.
9. Close the system.
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
11. Assign a new system and/or setup password.
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Technical Specifications
Processor
Standard configuration Dual six core Intel Xeon E5-2640 product family
High Capacity configuration Dual eight core Intel Xeon E5-2665 product family
Expansion Bus
Bus type PCI Express Generation 3
Expansion slots using riser card:
Riser 1 (Slot 1) One half-height, half-length x8 link
(Slot 2) One half-height, half-length x16 link
Riser 3 (Slot 1) One full-height, three fourth-length x16 link or one
half-height, half-length x16 link
Memory
Architecture 1600 MT/s registered Error Correcting Code (ECC)
DIMMs
7
Support for Advanced ECC or memory-optimized
operation
Memory module sockets Twenty-four 240-pin
Memory module capacities 4 GB dual-ranked RDIMMs
RAM
Drives
Hard drives Up to ten 2.5 inch, internal, hot-swappable SAS, or
Connectors
Back
NIC
Standard
Configuration
High Capacity
Configuration
Nearline SAS hard drives
Standard
Configuration
64 GB
128 GB
Eight 10/100/1000Mbps
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Connectors
High Capacity
Configuration
Serial 9-pin, DTE, 16550-compatible
USB Two 4-pin, USB 2.0-compliant
Video 15-pin VGA
Front
USB One mini USB 2.0-compliant
Internal
Internal Dual SD Module (IDSDM) Two optional flash memory card slots with the internal SD
module
NOTE: One card slot is dedicated for redundancy.
Video
Video type Integrated Matrox G200
Video memory 16 MB shared
Expanded Operating Temperature
Four 10/100/1000Mbps
Two 100Mbps/1Gbps/10Gbps
NOTE: For additional information about environmental measurements for specific system configurations, see
dell.com/environmental_datasheets.
NOTE: When operating in the expanded temperature range, system performance may be impacted.
NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on
the LCD and in the System Event Log.
< 10% of annual operating hours 5 °C to 40 °C at 5% to 85% RH with 26 °C dew point.
NOTE: Outside the standard operating temperature
(10 °C to 35 °C), the system can operate down to 5 °C
or up to 40 °C for a maximum of 10% of its annual
operating hours.
For temperatures between 35 °C and 40 °C, de-rate
maximum allowable dry bulb temperature by 1 °C per 175
m above 950 m (1 °F per 319 ft).
< 1% of annual operating hours –5 °C to 45 °C at 5% to 90% RH with 26 °C dew point.
NOTE: Outside the standard operating temperature
(10 °C to 35 °C), the system can operate down to –5
°C or up to 45 °C for a maximum of 1% of its annual
operating hours.
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Expanded Operating Temperature
For temperatures between 40 °C and 45 °C, de-rate
maximum allowable dry bulb temperature by 1 °C per 125
m above 950 m (1 °F per 228 ft).
Expanded Operating Temperature Restrictions
• Do not perform a cold startup below 5 °C.
• The operating temperature specified is for a
maximum altitude of 3048 m (10,000 ft).
• GPU is not supported
• 130 W (4 core) and 135 W processor is not
supported
• Redundant power supplies are required
• Non Dell qualified peripheral cards and/or
peripheral cards greater than 25 W are not
supported
Environmental
NOTE: For additional information about environmental measurements for specific system configurations, see
dell.com/environmental_datasheets.
Temperature
Maximum Temperature Gradient (Operating and
20 °C/h (36 °F/h)
Storage)
Storage Temperature Limits –40 °C to 65 °C (–40 °F to 149 °F)
Temperature (Continuous Operation)
Temperature Ranges (for altitude less than 950 m or
3117 ft)
10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on
the equipment.
Humidity Percentage Range 10% to 80% Relative Humidity with 26 °C (78.8 °F)
maximum dew point.
Relative Humidity
Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point.
Atmosphere must be non-condensing at all times.
Maximum Vibration
Operating 0.26 G
Storage 1.87 G
at 5 Hz to 350 Hz (all operation orientations).
rms
at 10 Hz to 500 Hz for 15 min (all six sides
rms
tested).
Maximum Shock
Operating One shock pulse in the positive z axis of 31 G for 2.6 ms in
all operational orientations.
Storage Six consecutively executed shock pulses in the positive
and negative x, y, and z axes (one pulse on each side of
the system) of 71 G for up to 2 ms.
Maximum Altitude
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Environmental
Operating
Storage 12,000 m (39,370 ft).
Operating Altitude De-rating
Up to 35 °C (95 °F) Maximum temperature is reduced by 1 °C/300 m (1 °F/547
35 °C to 40 °C (95 °F to 104 °F) Maximum temperature is reduced by 1 °C/175 m (1 °F/319
40 °C to 45 °C (104 °F to 113 °F) Maximum temperature is reduced by 1 °C/125 m (1 °F/228
Particulate Contamination
NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and
gaseous contamination. If it is determined that levels of particulates or gaseous pollution are beyond the limits
specified below and are the reason for the damage and/or failures to your equipment, it may be necessary for you
to re-mediate the environmental conditions that are causing the damage and/or failures. Re-mediation of
environmental conditions will be the responsibility of the customer.
3048 m (10,000 ft).
ft) above 950 m (3,117 ft).
ft) above 950 m (3,117 ft).
ft) above 950 m (3,117 ft).
Air Filtration
NOTE: Applies to data center environments only.
Air filtration requirements do not apply to IT
equipment designed to be used outside a data
center, in environments such as an office or
factory floor.
Conductive Dust
NOTE: Applies to data center and non-data center
environments.
Corrosive Dust
NOTE: Applies to data center and non-data center
environments.
Gaseous Contamination
NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
Copper Coupon Corrosion Rate <300 Å/month per Class G1 as defined by ANSI/
Silver Coupon Corrosion Rate <200 Å/month as defined by AHSRAE TC9.9.
Data center air filtration as defined by ISO Class 8 per
ISO 14644-1 with a 95% upper confidence limit.
NOTE: Air entering the data center must have
MERV11 or MERV13 filtration.
Air must be free of conductive dust, zinc whiskers, or
other conductive particles.
• Air must be free of corrosive dust.
• Residual dust present in the air must have a
deliquescent point less than 60% relative
humidity.
ISA71.04-1985.
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8
System Messages
System Error Messages
System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to
events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings,
see the systems management software documentation.
Some messages are also displayed in an abbreviated form on the system's LCD, if the system includes that feature.
NOTE: If you receive a system message not listed here, check the documentation of the application that was
running when the message was displayed or the operating system's documentation for an explanation of the
message and recommended action.
NOTE: In some messages, a particular system component is identified by name (“<name>”) component number
(“<number>”), or location (“bay”).
Error Code Message Information
AMP0302
AMP0303
ASR0000
Message The system board <
threshold.
Details System board <
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
4. If the issue persists, see Getting Help.
Message The system board <
threshold.
Details System board <
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
4. If the issue persists, see Getting Help.
Message The watchdog timer expired.
name
> current is greater than the upper warning
name
> current is outside of the optimum range.
name
> current is greater than the upper critical
name
> current is outside of the optimum range.
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Error Code Message Information
Details The operating system or an application failed to communicate within
Action Check the operating system, application, hardware, and system event
the time-out period.
log for exception events.
ASR0001
ASR0002
ASR0003
BAT0002
Message The watchdog timer reset the system.
Details The operating system or an application failed to communicate within
the time-out period. The system was reset.
Action Check the operating system, application, hardware, and system event
log for exception events.
Message The watchdog timer powered off the system.
Details The operating system or an application failed to communicate within
the time-out period. The system was shut down.
Action Check the operating system, application, hardware, and system event
log for exception events.
Message The watchdog timer power cycled the system.
Details The operating system or an application failed to communicate within
the time-out period. The system was power-cycled.
Action Check the operating system, application, hardware, and system event
log for exception events.
Message The system board battery has failed.
BAT0017
CPU0000
88
Details The system board battery is either missing or bad.
Action See Getting Help.
Message The <
Details The <
Action Check system fans. If the problem persists, see Getting Help.
Message CPU <
Details System Event Log and Operating System Logs may indicate that the
name
> battery has failed.
name
> battery is either missing, bad, or unable to charge due to
thermal issues.
number
> has an internal error (IERR).
exception is external to the processor.
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Error Code Message Information
Action Review System Event Log and Operating System Logs. If the issue
persists, see Getting Help.
CPU0001
CPU0005
CPU0010
CPU0023
CPU0204
Message CPU <
Details The processor temperature increased beyond the operational range.
Action Review the logs for fan failures. If no fan failures are detected, check
Message CPU <
Details System is unable to boot or may run in a degraded state.
Action Review the technical specifications for supported processor types.
Message CPU <
Details The CPU is throttled due to thermal or power conditions.
Action Review system logs for power or thermal exceptions.
Message CPU <
Action Verify processor installation. If present, re-seat the processor.
Message CPU <
number
> has a thermal trip (over-temperature) event.
inlet temperature (if available) and reinstall processor heat sink. If the
problem persists, see Getting Help.
number
> configuration is unsupported.
number
> is throttled.
number
> is absent.
number
> <
name
> voltage is outside of range.
CPU0700
Details Voltages outside the allowable range may damage electrical
components or may cause the system to shutdown.
Action
Message CPU <
Details System BIOS was unable to initialize the processor.
Action
1. Turn off the system and remove input power for one minute.
2. Ensure the processor is seated correctly.
3. Reapply input power and turn on the system.
4. If the issue persists, see Getting Help.
number
> initialization error detected.
1. Turn off the system and remove input power for one minute.
2. Ensure the processor is seated correctly.
3. Reapply input power and turn on the system.
4. If the issue persists, see Getting Help.
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Error Code Message Information
CPU0701
CPU0702
Message CPU <
Details System event log and operating system logs may indicate that the
Action
Message CPU bus parity error detected.
Details System event log and operating system logs may indicate that the
Action
number
> protocol error detected.
exception is external to the processor.
1. Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2. Turn off the system and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting Help.
exception is external to the processor.
1. Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2. Turn off the system and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting Help.
CPU0703
CPU0704
90
Message CPU bus initialization error detected.
Details System event log and operating system logs may indicate that the
exception is external to the processor.
Action
Message CPU <
Details System event log and operating system logs may indicate that the
Action
1. Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2. Turn off the system and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting Help.
number
> machine check error detected.
exception is external to the processor.
1. Check system and operating system logs for exceptions. If no
exceptions are found, continue.
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Error Code Message Information
2. Turn off the system and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting Help.
FAN0000
FAN0001
FAN1201
HWC1001
Message Fan <
Details Fan operating speed is out of range.
Action Remove and reinstall the fan. If the issue persists, see Getting Help.
Message Fan <
Details Fan operating speed is out of range.
Action Remove and reinstall the fan. If the issue persists, see Getting Help.
Message Fan redundancy is lost.
Details Fan has failed.
Action Remove and reinstall failed fans or install additional fans.
Message The <
Details The absent device may be necessary for proper operation. System
Action Reinstall or reconnect the hardware.
number
> RPM is less than the lower warning threshold.
number
> RPM is less than the lower critical threshold.
name
> is absent.
functionality may be degraded.
HWC2003
HWC2005
MEM0000
Message The storage <
connected.
Details The cable may be necessary for proper operation. System
functionality may be degraded.
Action Check if the cable is present, then reinstall or reconnect.
Message The system board <
connected.
Details The cable may be necessary for proper operation. System
functionality may be degraded.
Action Check if the cable is present, then reinstall or reconnect.
Message Persistent correctable memory errors detected on a memory device
at location(s) <
name
> cable is not connected, or is improperly
name
> cable is not connected, or is improperly
location
>.
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Error Code Message Information
Details This is an early indicator of a possible future uncorrectable error.
Action Re-seat the memory modules. If the issue persists, see Getting Help .
MEM0001
MEM0007
MEM0701
Message Multi-bit memory errors detected on a memory device at location(s)
<
location
>.
Details The memory module has encountered an uncorrectable error. System
performance may be degraded. The operating system and/or
applications may fail as a result.
Action Re-seat the memory modules. If the issue persists, see Getting Help.
Message Unsupported memory configuration; check memory device at location
<
location
>.
Details The memory may not be seated correctly, misconfigured, or has
failed. Memory size is reduced.
Action Check the memory configuration. Re-seat the memory modules. If the
issue persists, see Getting Help.
Message Correctable memory error rate exceeded for <
Details The memory may not be operational. This an early indicator of a
possible future uncorrectable error.
Action Re-seat the memory modules. If the issue persists, see Getting Help.
location
>.
MEM0702
MEM1205
MEM1208
92
Message Correctable memory error rate exceeded for <
Details The memory may not be operational. This an early indicator of a
possible future uncorrectable error.
Action Re-seat the memory modules. If the issue persists, see Getting Help.
Message Memory mirror redundancy is lost. Check memory device at
location(s) <
Details The memory may not be seated correctly, misconfigured, or has
failed.
Action Check the memory configuration. Re-seat the memory modules. If the
issue persists, see Getting Help.
Message Memory spare redundancy is lost. Check memory device at location
<
location
Details Memory sparing is no longer available.
>.
location
>.
location
>.
Page 93
Error Code Message Information
Action Re-seat the memory modules. If the issue persists, see Getting Help.
MEM8000
PCI1302
PCI1304
PCI1308
Message Correctable memory error logging disabled for a memory device at
location <
Details Errors are being corrected but no longer logged.
Action Review system logs for memory exceptions. Reinstall memory at
location <
Message A bus time-out was detected on a component at bus <
device<
Details System performance may be degraded. The device has failed to
respond to a transaction.
Action Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message An I/O channel check error was detected.
Action Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message A PCI parity error was detected on a component at bus
<
bus
location
location
device
>device<
>.
>.
> function <
device
>function <
func
>.
func
bus
>
>.
PCI1320
PCI1342
Details System performance may be degraded, PCI device may fail to
operate, or system may fail to operate.
Action Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message A bus fatal error was detected on a component at bus
<
bus
>device<
Details System performance may be degraded, or system may fail to operate.
Action Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message A bus time-out was detected on a component at slot <
Details System performance may be degraded, or system may fail to operate.
Action Cycle input power, update component drivers, if device is removable,
reinstall the device.
device
>function <
func
>.
number
>.
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Error Code Message Information
PCI1348
PCI1360
PDR0001
PDR1016
Message A PCI parity error was detected on a component at slot <
Details System performance may be degraded, or system may fail to operate.
Action Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message A bus fatal error was detected on a component at slot <
Details System performance may be degraded, or system may fail to operate.
Action Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message Fault detected on drive <
Details The controller detected a failure on the disk and has taken the disk
offline.
Action Remove and re-seat the failed disk. If the issue persists, see Getting
Help.
Message Drive <
Details The controller detected that the drive was removed.
number
> is removed from disk drive bay <
number
>.
bay
>.
number
number
>.
>.
PST0128
PST0129
PSU0001
Action Verify drive installation. Re-seat the failed drive. If the issue persists,
see Getting Help.
Message No memory is detected.
Details System BIOS was unable to detect memory in the system.
Action Re-seat the memory modules. If the issue persists, see Getting Help.
Message Memory is detected, but is not configurable.
Details System BIOS detected memory, but was unable to configure the
memory for system operation.
Action Compare system memory installation to supported system memory
configurations.
Message Power supply <
Action Remove and reinstall the power supply. If the issue persists, see
Getting Help.
number
> failed.
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Error Code Message Information
PSU0002
PSU0003
PSU0006
PSU0016
Message A predictive failure detected on power supply <
Details System performance and power redundancy may be degraded or
lost.
Action Remove and reinstall the power supply at the next service window. If
the issue persists, see Getting Help.
Message The power input for power supply <
Details The power supply is installed correctly but an input source is not
connected or is not functional.
Action Verify the input source is attached to the power supply. Verify the
input power is within the operating requirements for the power
supply.
Message Power supply <
Details Power supplies should be of the same input type and power rating.
Action Install matched power supplies and review proper configuration in
this manual.
Message Power supply <
number
number
> type mismatch.
> is absent.
number
number
> is lost.
>.
PSU0031
PSU0032
Details The power supply has been removed or has failed.
Action
Message Cannot communicate with power supply <
Details The power supply may operate, however power supply monitoring is
Action Remove and reinstall the power supply. If the issue persists, see
Message The temperature for power supply <
Details System performance may be degraded.
1. Remove and reinstall the power supply.
2. Check cables and subsystem components in the system for
damage.
3. If the issue persists, see Getting Help.
number
>.
degraded. System performance may be degraded.
Getting Help.
number
> is in a warning range.
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Error Code Message Information
Action Check the system operating environment, including airflow and inlet
temperature. Check system logs for temperature and thermal
component failures.
PSU0033
PSU0034
PSU0035
Message The temperature for power supply <
allowable range.
Details System performance may be degraded.
Action Check the system operating environment, including airflow and inlet
temperature. Check system logs for temperature and thermal
component failures.
Message An under voltage fault detected on power supply <
Details This failure may be the result of an electrical issue with cables or
subsystem components in the system.
Action
1. Remove and reinstall the power supply.
2. Check cables and subsystem components in the system for
damage.
3. If the issue persists, see Getting Help.
Message An over voltage fault detected on power supply <
Action Check input power or reinstall the power supply. If the issue persists,
see Getting Help.
number
> is outside of the
number
number
>.
>.
PSU0036
PSU0037
PSU0076
96
Message An over current fault detected on power supply <
Details This failure may be the result of an electrical issue with cables or
subsystem components in the system.
Action
Message Fan failure detected on power supply <
Action Check for fan blockage. If the problem persists, see Getting Help.
Message A power supply wattage mismatch is detected; power supply
1. Remove and reinstall the power supply.
2. Check cables and subsystem components in the system for
damage.
3. If the issue persists, see Getting Help.
number
<
number
> is rated for <
value
> watts.
number
>.
>.
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Error Code Message Information
Details Power supplies should be of the same input type and power rating.
Action Install matched power supplies and review this manual for proper
configuration.
PSU1201
PSU1204
PWR1004
Message Power supply redundancy is lost.
Details The power supply tries to operate in a degraded state. System
Performance and power redundancy may be degraded or lost.
Action Check input power. Reinstall the power supply. If the issue persists,
see Getting Help.
Message The power supplies are not redundant. Insufficient resources to
maintain normal operations.
Details The current power operational mode is non-redundant because of a
power supply exception, a power supply inventory change, or a
system power inventory change.
Action Check the event log for power supply failures. Review system
configuration and power consumption.
Message The system performance degraded because power capacity has
changed.
Details The system may power down or operate in a performance degraded
state.
Action Check the event log for power supply failures. Review system
configuration and power consumption and upgrade or install power
supplies accordingly.
PWR1005
PWR1006
RFM1008
Message The system performance degraded because the user-defined power
capacity has changed.
Details The user-defined power settings have affected system operation.
Action If unintended, review system configuration changes and power
policy.
Message The system halted because system power exceeds capacity.
Details The system halted because system power exceeds capacity.
Action Review system configuration, upgrade power supplies or reduce
system power consumption.
Message Failure detected on Removable Flash Media <
name
>.
97
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Error Code Message Information
Details An error was reported during a SD card read or write.
Action Reseat the flash media. If the problem persists, see Getting Help.
RFM1014
RFM1201
RFM2001
RFM2002
Message Removable Flash Media <
Details The card is write-protected by the physical latch on the SD card. A
write-protected card cannot be used.
Action If unintended, remove the media and disable write protection.
Message Internal Dual SD Module redundancy is lost.
Details Either one or both the SD cards are not functioning properly.
Action See Getting Help.
Message Internal Dual SD Module <
Details The SD card module is not detected or not installed.
Action If unintended, reinstall the SD module.
Message Internal Dual SD Module <
Details The SD card module is installed but may be improperly installed or
configured incorrectly.
Action Reinstall the SD module.
name
> is write protected.
name
> is absent.
name
> is offline.
RFM2004
RFM2006
SEC0031
98
Message Failure detected on Internal Dual SD Module <
Details The SD card module is installed but improperly configured or failed to
initialize.
Action Reinstall the SD module and remove and reinstall SD cards.
Message Internal Dual SD Module <
Details The module is write-protected. Changes may not be written to the
media.
Action If unintended, remove the media and disable write protection.
Message The chassis is open while the power is on.
Details The chassis is open. System performance may be degraded, and
security may be compromised.
name
> is write protected.
name
>.
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Error Code Message Information
Action Close the chassis. Check system logs.
SEC0033
SEL0006
SEL0008
SEL0012
Message The chassis is open while the power is off.
Details The chassis was opened while the power was off. System security
may have been compromised.
Action Close the chassis and verify hardware inventory. Check system logs.
Message All event logging is disabled.
Details This message is displayed when all event logging has been disabled
by the user.
Action If unintended, re-enable logging.
Message Log is full.
Details When the event log is full, additional events are not written to the log.
Older events may be overwritten and lost. This message may also
appear if the user disabled event logging.
Action Backup and clear log.
Message Could not create or initialize the system event log.
Details If the system event log fails to initialize, platform status and failure
events are not captured. Some management software do not report
platform exceptions.
SEL1204
TMP0118
Action Reboot the management controller or iDRAC. Cycle system input
power. If problem persists call support.
Message An unknown system hardware failure detected.
Details If the system event log failed to initialize, platform status and failure
events are not captured. Some management software do not report
platform exceptions.
Action Re-configure system to the minimum supported configuration. If
issues persists, contact support.
Message The system inlet temperature is less than the lower warning
threshold.
Details Ambient air temperature is too cool.
Action Check the system operating environment.
99
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Error Code Message Information
TMP0119
TMP0120
TMP0121
VLT0204
Message The system inlet temperature is less than the lower critical threshold.
Details Ambient air temperature is too cool.
Action Check the system operating environment.
Message The system inlet temperature is greater than the upper warning
threshold.
Details Ambient air temperature is too warm or one or more fans may have
failed.
Action Check the system operating environment and review event log for fan
failures.
Message The system inlet temperature is greater than the upper critical
threshold.
Details Ambient air temperature is too warm or one or more fans may have
failed.
Action Check the system operating environment and review event log for fan
failures.
Message The system board <
name
> voltage is outside of the allowable range.
Details System hardware detected an over voltage or under voltage
condition.
If multiple voltage exceptions occur consecutively the system may
power down in fail-safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and
reinstall system cables.
3. If the issue persists, see Getting Help.
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.
For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning
messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
100
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