Dell DL2000 User Manual

Dell™ PowerVault™ DL2000

Hardware Owner’s Manual

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of Dell Inc.; Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries; Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model EMS01

September 2009 Rev. A01

Contents

1 About Your System . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup

. . . . . . 12

Front-Panel Features and Indicators . . . . . . . . . . 13

Hard-Drive Indicator Codes

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

LCD Status Messages

. . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . 15

. . . . . . . . . . 17

. . . . . . . . . . . 18

Solving Problems Described by LCD Status Messages

Removing LCD Status Messages

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . 31

. . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . 44

2 Using the System Setup Program . . . . . . 45

Entering the System Setup Program . . . . . . . . . . 45

Contents 3

Responding to Error Messages . . . . . . . . . . 45

Using the System Setup Program

. . . . . . . . . 46

System Setup Options

Main Screen

Memory Information Screen

CPU Information Screen

Integrated Devices Screen

Serial Communication Screen

System Security Screen

Exit Screen

System and Setup Password Features

Using the System Password

Using the Setup Password

Disabling a Forgotten Password

Baseboard Management Controller Configuration

Entering the BMC Setup Module

BMC Setup Module Options

. . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . 49

. . . . . . . . . . . . . . 50

. . . . . . . . . . . . . 51

. . . . . . . . . . . 53

. . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . 56

. . . . . . . . . . . . 56

. . . . . . . . . . . . . 59

. . . . . . . . . . . . 60

. . . 61

. . . . . . . . . . 61

. . . . . . . . . . . . 61

3 Installing System Components . . . . . . . . 63

Recommended Tools . . . . . . . . . . . . . . . . . . 63

4 Contents

Inside the System

. . . . . . . . . . . . . . . . . . . . 64

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 65

Removing the Front Bezel

Replacing the Front Bezel

. . . . . . . . . . . . . 65

. . . . . . . . . . . . . 66

Opening and Closing the System . . . . . . . . . . . . 66

Opening the System

Closing the System

. . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . 67

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 68

Before You Begin

Removing a Drive Blank

Installing a Drive Blank

Removing a Hot-Plug Hard Drive

Installing a Hot-Plug Hard Drive

. . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . 70

. . . . . . . . . 70

. . . . . . . . . . 70

Replacing a Hard-Drive Carrier

. . . . . . . . . . . . . 72

Removing a Hard Drive From a Hard-Drive Carrier

. . . . . . . . . . . . . . . . . 72

Installing a SATA Hard Drive Into a SATA Drive Carrier

. . . . . . . . . . . . . . . . . . . . 72

Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier

Power Supplies

Removing a Power Supply

Replacing a Power Supply

. . . . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . 76

. . . . . . . . . . . . . 77

Removing the Power Supply Blank

Installing the Power Supply Blank

System Fans

Removing a System Fan

Replacing a Cooling Fan

Cooling Shroud

Removing the Cooling Shroud

Installing the Cooling Shroud

Fan Brackets

Removing the Fan Bracket

Replacing the Fan Bracket

. . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . 80

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. . . . . . . . . . . . . . . . . . . . . . 81

. . . . . . . . . . . . . 81

. . . . . . . . . . . . . 82

. . . . . . . 73

. . . . . . . . 78

. . . . . . . . . 78

Cable Routing

. . . . . . . . . . . . . . . . . . . . . . 83

Removing the Cable Retention Bracket

Installing the Cable Retention Bracket

. . . . . . 83

. . . . . . 84

Contents 5

SAS Controller Daughter Card . . . . . . . . . . . . . 85

Installing a SAS Controller Daughter Card

. . . . . 85

SAS Controller Daughter Card Cabling Guidelines

Removing a SAS Controller Daughter Card

. . . . . . . . . . . . . . . . . 87

. . . . 87

Configuring the Boot Device

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . 88

. . . . . . . . . . . . . . 87

Expansion Card Installation Guidelines

Installing an Expansion Card

Removing an Expansion Card

Expansion-Card Cage

. . . . . . . . . . . . . . . . . . 91

Removing the Expansion-Card Cage

Replacing the Expansion-Card Cage

DRAC Card and Cables

. . . . . . . . . . . . . . . . . 93

Installing the DRAC Card and Cables

Removing the DRAC Card and Cables

Optical Drive and Cable

. . . . . . . . . . . . . . . . . 96

Removing the Optical Drive

Installing the Optical Drive

Removing the Optical Drive Cable

Installing the Optical Drive Cable

System Memory

. . . . . . . . . . . . . . . . . . . . . 100

General Memory Module Installation Guidelines

. . . . . . . . . . . . . . . . . . . . . 100

Non-Optimal Memory Configurations

Memory Sparing Support

Memory Mirroring Support

Installing Memory Modules

Removing Memory Modules

. . . . . . 88

. . . . . . . . . . . . 88

. . . . . . . . . . . 90

. . . . . . . . 91

. . . . . . . . 93

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. . . . . . . 95

. . . . . . . . . . . . 96

. . . . . . . . . . . . . 97

. . . . . . . . . 99

. . . . . . . 101

. . . . . . . . . . . . . 101

. . . . . . . . . . . . 102

. . . . . . . . . . . . 104

6 Contents

Activating the Integrated NIC TOE . . . . . . . . . . . 105

Processors

System Battery

Expansion-Card Riser Boards

. . . . . . . . . . . . . . . . . . . . . . . . 105

Removing a Processor

Installing a Processor

. . . . . . . . . . . . . . . . . . . . . . 110

Replacing the System Battery

. . . . . . . . . . . . . . . 105

. . . . . . . . . . . . . . . 108

. . . . . . . . . . . 110

. . . . . . . . . . . . . . 112

Removing the Left Expansion-Card Riser Board

Installing the Left Riser Board

Removing the Central Riser Board

Installing the Central Riser Board

Sideplane Board

Removing the Sideplane Board

Installing the Sideplane Board

SAS Backplane Board

Removing the SAS Backplane Board

Installing the SAS Backplane Board

. . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . 113

. . . . . . . . . 114

. . . . . . . . . 115

. . . . . . . . . . . . . . . . . . . . . 116

. . . . . . . . . . 116

. . . . . . . . . . . 118

. . . . . . . . . . . . . . . . . 118

. . . . . . . 118

. . . . . . . . 120

Control Panel Assembly (Service-only Procedure)

Removing the Control Panel Assembly

Installing the Control Panel Assembly

. . . . . . 122

. . . . . . . 123

. . 122

System Board (Service-only Procedure)

Removing the System Board

Installing the System Board

. . . . . . . . 124

. . . . . . . . . . . . 124

. . . . . . . . . . . . 127

4 Troubleshooting Your System . . . . . . . . 129

Safety First—For You and Your System . . . . . . . . . 129

Contents 7

Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 129

Checking the Equipment

Troubleshooting IRQ Assignment Conflicts

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting the Keyboard

Troubleshooting the Mouse

Troubleshooting Basic I/O Functions

Troubleshooting a Serial I/O Device

Troubleshooting a USB Device

Troubleshooting a NIC

Troubleshooting a Wet System

. . . . . . . . . . . . . . . . . 130

. . . . 130

. . . . . . . 131

. . . . . . . . . . . 132

. . . . . . . . . . . . 133

. . . . . . . . . . 133

. . . . . . . . 134

. . . . . . . . . . . 134

. . . . . . . . . . . . . . . . . . 136

. . . . . . . . . . . . . 137

Troubleshooting a Damaged System . . . . . . . . . . 138

Troubleshooting the System Battery

Troubleshooting Power Supplies

Troubleshooting System Cooling Problems

Troubleshooting a Fan

. . . . . . . . . . . . . . . 141

. . . . . . . . . . 138

. . . . . . . . . . . . 139

. . . . . . . 140

8 Contents

Troubleshooting System Memory

Troubleshooting an Optical Drive

Troubleshooting an External SCSI Tape Drive

Troubleshooting a Hard Drive

. . . . . . . . . . . . 142

. . . . . . . . . . . . 143

. . . . . 144

. . . . . . . . . . . . . . 146

Troubleshooting a SAS Controller Daughter Card

Troubleshooting Expansion Cards

Troubleshooting the Microprocessors

. . . . . . . . . . . 149

. . . . . . . . . 150

. . . 147

5 Running the System Diagnostics . . . . . 153

Using Server Administrator Diagnostics . . . . . . . . 153

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . . 153

. . . . . . . . . . 154

. . . . . . . . . . . . 154

. . . . . . . . . . 154

. . . . . . . . . . . . . 155

. . . . . . . . . . . 155

. . . . . . . . . 156

6 Jumpers and Connectors . . . . . . . . . . . 157

System Board Jumpers . . . . . . . . . . . . . . . . . 157

System Board Connectors

SAS Backplane Board Connectors

Sideplane Board Connectors

Expansion-Card Riser-Board Components and PCI Buses

. . . . . . . . . . . . . . . . . . . . . . . . 162

. . . . . . . . . . . . . . . . 158

. . . . . . . . . . . 161

. . . . . . . . . . . . . . 162

Disabling a Forgotten Password

. . . . . . . . . . . . 164

7 Getting Help . . . . . . . . . . . . . . . . . . . . . 167

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167

Contents 9

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

10 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: Many repairs may only be done by a certified service technician. You

should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

• The

• CDs and DVDs included with your system provide documentation and

• Systems management software documentation describes the features,

Rack Installation Guide

how to install your system into a rack.

Getting Started Guide

up your system, and technical specifications.

tools for configuring and managing your system.

requirements, installation, and basic operation of the software.

included with your rack solution describes

provides an overview of system features, setting

About Your System 11

• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

• Documentation for any components you purchased separately provides information to configure and install these options.

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates

first because they often supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program" on page 46.

<F10> Opens the utility partition, allowing you to run the system diagnostics.

See "Running the System Diagnostics" on page 153

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management

Utility, which allows access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s

Guide for more information.

<Ctrl+R> Enters the RAID configuration utility, which allows you to configure a

RAID card. For more information, see the documentation for your RAID card.

12 About Your System

Table 1-1. Keystrokes for Accessing System Features (continued)

65421873

Keystroke Description

<Ctrl+S> Option is displayed only if you have PXE support enabled through the

System Setup Program (see "Integrated Devices Screen" on page 51). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this

keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel.

Figure 1-1. Front-Panel Features and Indicators

About Your System 13

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors

Item Indicator, Button, or

Connector

1 Power-on indicator,

power button

Icon Description

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using the

power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

2 NMI button Used to troubleshoot software and device

driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

3 System identification

button

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

14 About Your System

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)

Item Indicator, Button, or

Connector

4 LCD panel Provides system ID, status information,

Icon Description

and system error messages.

The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to AC

power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

5 USB connectors (2) Connects USB 2.0-compliant devices to

the system.

6 Video connector Connects a monitor to the system.

7 Hard drives (4) Four 3.5-inch hot-plug

8 Optical drive One slimline SATA DVD drive.

Hard-Drive Indicator Codes

The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drivestatus indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.

About Your System 15

Figure 1-2. Hard-Drive Indicators

1 drive-status indicator (green

and amber)

Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected

2 green drive-activity indicator

for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

NOTE: For non-RAID configurations, only the drive-activity indicator is active.

The drive-status indicator is off.

Table 1-3. Hard-Drive Indicator Patterns for RAID

Condition Drive-Status Indicator Pattern

Identify drive/preparing for removal Blinks green two times per second

16 About Your System

Table 1-3. Hard-Drive Indicator Patterns for RAID (continued)

13 12

11 10 9 8 7 56

41 2

Condition Drive-Status Indicator Pattern

Drive ready for insertion or removal Off

Drive predicted failure Blinks green, amber, and off.

Drive failed Blinks amber four times per second.

Drive rebuilding Blinks green slowly.

Drive online Steady green.

Rebuild aborted Blinks green three seconds, amber three

seconds, and off six seconds.

Back-Panel Features and Indicators

Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-3. Back-Panel Features and Indicators

1 center PCI riser (slot 1) 2 left PCI riser (slot 2)

3 left PCI riser (slot 3) 4 power supplies (2)

5 system identification button 6 system status indicator

7 system status indicator

connector

9 NIC1 connector 10 USB connectors (2)

8 NIC2 connector

About Your System 17

11 video connector 12 serial connector

13 Dell remote access controller

(optional)

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach external devices while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

For information about individual connectors, see "Jumpers and Connectors" on page 157. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 45.

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on.

The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists the power supply indicator codes.

18 About Your System

Table 1-4. Redundant Power Supply Indicators

Indicator Function

Power supply status Green indicates that the power supply is operational.

Power supply fault Amber indicates a problem with the power supply.

AC line status Green indicates that a valid AC source is connected to

the power supply.

Figure 1-4. Redundant Power Supply Indicators

1 power supply status 2 power supply fault

3 AC line status

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes.

About Your System 19

Figure 1-5. NIC Indicators

1 link indicator 2 activity indicator

Table 1-5. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off The NIC is not connected to the network.

Link indicator is green The NIC is connected to a valid link

partner on the network.

Activity indicator is amber blinking Network data is being sent or received.

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-6 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Many repairs may only be done by a certified service technician. You

20 About Your System

NOTE: If your system fails to boot, press the System ID button for at least five

seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 167.

Table 1-6. LCD Status Messages

Code Text Causes Corrective Actions

N/A SYSTEM NAME

E1000 FAILSAFE,

Call Support

E1114 Temp Ambient Ambient system

E1116 Temp Memory Memory has exceeded

nn xx

E12

E1210 CMOS Batt CMOS battery is missing,

E1229 CPU # VCORE Processor # VCORE

PwrGd Specified voltage regulator

A 62-character string that can be defined by the user in the System Setup program.

The SYSTEM NAME

displays under the following conditions:

• The system is powered on.

• The power is off and active POST errors are displayed.

temperature is out of acceptable range.

acceptable temperature and has been disabled to prevent damage to the components.

has failed.

or the voltage is out of acceptable range.

voltage regulator has failed.

This message is for information only.

You can change the system ID and name in the System Setup program. See "Using the System Setup Program" on page 45.

See "Getting Help" on page 167.

See "Troubleshooting System Cooling Problems" on page 140.

See "Getting Help" on page 167.

See "Troubleshooting the System Battery" on page 138.

See "Getting Help" on page 167.

About Your System 21

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1310 RPM Fan ## RPM of specified cooling

fan is out of acceptable operating range.

E1313 Fan

Redundancy

E1410 CPU # IERR Specified microprocessor

The system is no longer fan-redundant. Another fan failure will put the system at risk of overheating.

is reporting an internal error.

See "Troubleshooting System Cooling Problems" on page 140.

Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 140.

See your system’s

Information Update Tech Sheet located on

support.dell.com for the most current system information. If problem persists, see "Getting Help" on page 167.

22 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1414 CPU #

Thermtrip

Specified microprocessor is out of acceptable temperature range and has halted operation.

See "Troubleshooting System Cooling Problems" on page 140. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 150.

NOTE: The LCD continues to

display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell

OpenManage Baseboard Management Controller User’s Guide for information

about these utilities.

E1418 CPU #

Presence

E141C CPU Mismatch Processors are in a

Specified processor is missing or bad, and the system is in an unsupported configuration.

configuration unsupported by Dell.

See "Troubleshooting the Microprocessors" on page 150.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

About Your System 23

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E141F CPU Protocol The system BIOS has

reported a processor protocol error.

E1420 CPU Bus PERR The system BIOS has

reported a processor bus parity error.

E1421 CPU Init The system BIOS has

reported a processor initialization error.

E1422 CPU Machine

Chk

E1610 PS # Missing No power is available from

E1614 PS # Status No power is available from

E1618 PS #

Predictive

E161C PS # Input

Lost

The system BIOS has reported a machine check error.

the specified power supply; specified power supply is improperly installed or faulty.

Power supply voltage is out of acceptable range; specified power supply is improperly installed or faulty.

Power source for specified power supply is unavailable, or out of acceptable range.

See "Getting Help" on page 167.

See "Troubleshooting Power Supplies" on page 139.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 139.

24 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1620 PS # Input

Range

E1624 PS Redundancy The power supply

E1710 I/O Channel

Chk

E1711 PCI PERR B##

D## F##

PCI PERR Slot #

Power source for specified power supply is unavailable, or out of acceptable range.

subsystem is no longer redundant. If the last supply fails, the system will go down.

The system BIOS has reported an I/O channel check.

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI parity error on a component that resides in the specified PCI slot.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 139.

See "Troubleshooting Power Supplies" on page 139.

See "Getting Help" on page 167.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149.

Reinstall the expansioncard cage. See "ExpansionCard Cage" on page 91.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 167.

About Your System 25

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1712 PCI SERR B##

D## F##

PCI SERR Slot #

E1714 Unknown Err The system BIOS has

E171F PCIE Fatal

Err B## D## F##

PCIE Fatal Err Slot #

E1810 HDD ## Fault The SAS subsystem has

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI system error on a component that resides in the specified slot.

determined that there has been an error in the system, but is unable to determine its origin.

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot.

determined that hard drive ## has experienced a fault.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149.

Reinstall the expansioncard cage. See "ExpansionCard Cage" on page 91.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 167.

See "Getting Help" on page 167.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149.

Reinstall the expansioncard cage. See "ExpansionCard Cage" on page 91.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 167.

See "Troubleshooting a Hard Drive" on page 146.

26 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1811 HDD ## Rbld

Abrt

E1812 HDD ##

Removed

E1913 CPU &

Firmware Mismatch

E1A11 PCI Rsr

Config

E1A12 PCI Rsr

Missing

E1A14 SAS Cable A SAS cable A is missing or

E1A15 SAS Cable B SAS cable B is missing or

E2010 No Memory No memory is installed in

The specified hard drive has experienced a rebuild abort.

The specified hard drive has been removed from the system.

The BMC firmware does not support the CPU.

PCI risers are not configured correctly; some invalid configurations may prevent the system from powering on.

One or all of the PCI risers is missing, preventing the system from powering on.

bad.

the system.

See "Troubleshooting a Hard Drive" on page 146. If the problem persists, see your RAID documentation.

Information only.

Update to the latest BMC firmware. See the BMC User’s Guide for more information on setup and use of BMC.

See "Expansion-Card Riser Boards" on page 112.

Information only.

Reseat the cable. If problem persists, replace cable. See "SAS Controller Daughter Card" on page 85.

Install memory. See "Installing Memory Modules" on page 102.

About Your System 27

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2011 Mem Config

Err

E2012 Unusable

Memory

E2013 Shadow BIOS

Fail

E2014 CMOS Fail CMOS failure. CMOS

E2015 DMA

Controller

E2016 Int

Controller

E2017 Timer Fail Timer refresh failure. See "Getting Help" on

E2018 Prog Timer Programmable interval

E2019 Parity Error Parity error. See "Getting Help" on

E201A SIO Err SIO failure. See "Getting Help" on

E201B Kybd

Controller

E201C SMI Init System management

E201D Shutdown Test BIOS shutdown test

Memory detected, but is not configurable. Error detected during memory configuration.

Memory is configured, but not usable. Memory subsystem failure.

The system BIOS failed to copy its flash image into memory.

RAM not functioning properly.

DMA controller failure. See "Getting Help" on

Interrupt controller failure. See "Getting Help" on

timer error.

Keyboard controller failure.

interrupt (SMI) initialization failure.

failure.

See "Troubleshooting System Memory" on page 142.

See "Getting Help" on page 167.

page 167.

See "Getting Help" on page 167.

page 167.

See "Getting Help" on page 167.

28 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E201E POST Mem Test BIOS POST memory test

failure.

E201F DRAC Config Dell remote access

controller (DRAC) configuration failure.

E2020 CPU Config CPU configuration failure. Check screen for specific

E2021 Memory

Population

E2022 POST Fail General failure after video. Check screen for specific

E2110 MBE Crd #

DIMM ## & ##

Incorrect memory configuration. Memory population order incorrect.

One of the DIMMs in the set implicated by "## & ##" has had a memory multi-bit error (MBE). If no memory card is present, the "Crd #" string is left out of the message.

See "Troubleshooting System Memory" on page 142. If problem persists, see "Getting Help" on page 167.

Check screen for specific error messages.

Ensure that DRAC cables and connectors are properly seated. If problem persists, see your DRAC documentation.

error messages.

Check screen for specific error messages. See "Troubleshooting System Memory" on page 142.

error messages.

See "Troubleshooting System Memory" on page 142.

About Your System 29

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2111 SBE Log

Disable Crd # DIMM ##

E2112 Mem Spare Crd

# DIMM ##

E2113 Mem Mirror

Crd # DIMM ## & ##

E2118 Fatal NB Mem

CRC

The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS. If no memory riser card is present, the "Crd #" string is left out of the message.

The system BIOS has spared the memory because it has determined that the memory had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message.

The system BIOS has disabled memory mirroring because it has determined that one half of the mirror has had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message.

One of the connections in the Fully Buffered DIMM (FBD) memory subsystem link on the Northbound side has failed.

See "Troubleshooting System Memory" on page 142.

30 About Your System

+ 158 hidden pages

Dell DL2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About Your System

Other Information You May Need

Accessing System Features During Startup

Front-Panel Features and Indicators

Hard-Drive Indicator Codes

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

LCD Status Messages