Dell DIMENSION 8100 User Manual

Dell™ Dimension™ 8100

www.dell.com
support.dell.com

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation

which, if not avoided, may result in minor or moderate injury.

For a complete listing of abbreviations and acronyms, see the Glossary in
the Tell Me How help file. To open the file, click the Start button on the
Windows desktop, point to Programs

—> User’s Guides, and then click

TellMe How.

____________________

Information in this document is subject to change without notice.
© 2000-2001 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Dell Precision, OptiPlex,
Latitude, DellPlus, DellNet, and DellWare are trademarks of Dell Computer Corporation; Intel
and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are
registered trademarks of Microsoft Corporation; 3Com is a registered trademark of 3Com
Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any
proprietary interest in trademarks and trade names other than its own.

September 2001 P/N 65JDG Rev. A04

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7

When Using Your Computer

When Working Inside Your Computer

Protecting Against Electrostatic Discharge

1 Setting Up

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 12

Parallel Printer

USB Printer

Installing the Printer Driver

. . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . 8

. . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . . . 13

Turning Off the Computer

Windows 98 Second Edition (SE) and Windows
Millennium Edition (Me)

Windows 2000

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Help Files

Power Problems

Start-Up Error Messages

Video and Monitor Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . . . 18

If the screen is blank

If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . 21

Contents 3

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 22

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 23

If you cannot print to a parallel port printer

If you cannot print to a USB printer

. . . . . . . . . . 23

. . . . . . . . . . . . . . 23

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 24

Modem Problems

Mouse Problems

Keyboard Problems

Drive Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . 26

If you cannot save a file to a floppy disk

If you cannot play a music CD or install a program
from a CD

If you cannot play a DVD movie

If the CD-RW drive stops writing

If you have a hard drive problem

Network Problems

Windows Error Messages

General Program Problems

A program crashes

A program stops responding

A solid blue screen appears

Internet Connection Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . 26

4 Contents

E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Resolving Other Technical Problems

. . . . . . . . . . . . . . . 31

Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . 32

Reinstalling Windows 98

. . . . . . . . . . . . . . . . . . . . . 33

Reinstalling Windows Me . . . . . . . . . . . . . . . . . . . . . 35

Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . . 37

3 Adding Parts

Removing the Computer Cover . . . . . . . . . . . . . . . . . . . 40

Looking Inside Your Computer

System Board

Rotating the Power Supply . . . . . . . . . . . . . . . . . . . . . 44

Removing and Replacing the Front Panel

Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing a Card

Removing Cards

Removing and Replacing the AGP Card . . . . . . . . . . . . . . 49

Adding Memory

Adding or Replacing Other Drives . . . . . . . . . . . . . . . . . 52

Replacing the Computer Cover

4 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Standard Settings

Viewing Settings

System Setup Screens

Clearing Forgotten Passwords

Replacing the Battery

. . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . . 57

. . . . . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . 66

Contents 5

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 67

Definition of "Dell-Installed" Software and Peripherals

Definition of "Third-Party" Software and Peripherals

. . . . . 67

. . . . . . 68

Contacting Dell

Returning Items for Warranty Repair or Credit

Regulatory Information

FCC Notices (U.S. Only)

Battery Disposal

NOM Information (Mexico Only)

Información para NOM (únicamente para México)

Warranty and Return Policy Information

. . . . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . . . . . . . . . 86

. . . . . . . . . . . . . . . . 87

. . . . . . . 88

. . . . . . . . . . . . . 88

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

6 Contents

Use the following safety guidelines to protect yourself and your computer.
For comfort and efficiency, observe the ergonomic guidelines provided in
the Tell Me How help file.

When Using Your Computer

CAUTION: Do not operate your computer with any cover(s)

(including the computer cover, filler brackets, front-panel
inserts, and so on) removed.

• To help avoid damaging your computer, the power voltage is

automatically sensed to match the AC power available at your
location. If your computer does not automatically sense the power
voltage, please set it to the proper voltage for your location.

Also be sure that your monitor and attached devices are electrically rated to
operate with the AC power available in your location.

• To avoid shorting out your computer when disconnecting a network

cable, first unplug the cable from the NIC on the back of your
computer, and then from the network jack on the wall. When
reconnecting a network cable to your computer, first plug the cable
into the network jack, and then into the NIC.

• To help avoid possible damage to the system board, wait 5 seconds

after turning off the computer before disconnecting or connecting a
non-USB device.

• To help prevent electric shock, plug the computer and device power

cables into properly grounded power sources. These cables are
equipped with 3-prong plugs to help ensure proper grounding. Do not
use adapter plugs or remove the grounding prong from a cable. If you
must use an extension cable, use a 3-wire cable with properly grounded
plugs.

• To help protect your computer from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner,
or uninterruptible power supply.

• Be sure that nothing rests on your computer’s cables and that the

cables are not located where they can be stepped on or tripped over.

• Do not spill food or liquids on your computer. If the computer gets

wet, contact Dell (see page 68).

Safety Instructions 7

• Do not push any objects into the openings of your computer. Doing so

can cause fire or electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do

not block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.

When Working Inside Your Computer

Before you remove the computer cover, perform the following steps in the
sequence indicated.

www.dell.com | support.dell.com

NOTICE: Do not attempt to service the computer yourself, except as

explained in this guide and elsewhere in Dell documentation. Always follow
installation and service instructions closely.

Turn off your computer and all devices.

1

2 Ground yourself by touching an unpainted metal surface at the back of

the computer before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the
computer to dissipate any static electricity that might harm internal
components.

3 Disconnect any devices connected to the computer, including the

monitor, from their electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or
telecommunication lines from the computer.

4 Disconnect the power cable to your computer, and then press the

power button to ground the system board.

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector, not on the cable

itself. As you pull connectors apart, keep them evenly aligned to avoid
bending any pins. Also, before you connect a cable, make sure that
both connectors are correctly oriented and aligned.

• Handle components and cards with care. Don’t touch the components

on a card. Hold a card by its edges or by its metal bracket.

8 Safety Instructions

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.

Protecting Against Electrostatic Discharge

To prevent static damage, discharge static electricity from your body before
you touch anything inside your computer and periodically while you work
inside the computer. You can do so by touching an unpainted metal surface
on the back of the computer.

You can also take the following steps to prevent static damage:

• Do not remove items from their antistatic packing material until you

are ready to install them in your computer. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your
body.

• When transporting a sensitive component, first place it in an antistatic

container or packaging.

Safety Instructions 9

www.dell.com | support.dell.com

10 Safety Instructions

SECTION 1

Connecting a Printer

Turning Off the Computer

www.dell.com | support.dell.com

See the documentation that came with the printer for any recommended
preparation procedures, such as:

• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper

Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.

www.dell.com | support.dell.com

Parallel Printer

1 Turn off the computer (see page 14).

NOTICE: Use only a standard IEEE 1284 parallel cable measuring 3 m

(10 ft) or less to connect the printer to the computer. Use of a nonstandard
cable may prevent the printer from working.

Attach the parallel printer cable to the parallel connector on the

2

computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.

parallel connector on

screws (2)

parallel printer
cable

computer

parallel
connector on
printer

clips (2)

12 Setting Up

notches (2)

3 Turn on the printer and then turn on the computer. If the Add New

Hardware Wizard window appears, click Cancel.

4 Install the printer driver if necessary (see page 13).

USB Printer

1 Install the printer driver if necessary (see page 13).

2 Attach the USB printer cable to the USB connector on the computer

and the printer. The USB connectors only fit one way.

USB connector on
computer

USB printer
cable

USB connector
on printer

Installing the Printer Driver

HINT: You can connect

USB devices while the
computer is turned on.

If you need to install a printer driver, insert the installation CD into the CD
or DVD drive. Then follow the prompts on the screen using the instructions
that came with the printer.

If your printer installation CD does not automatically run, click the Start
button on the Windows

®

desktop, click Run, and type x:\setup.exe

(where x is the letter of your CD or DVD drive [usually drive D]). Then
click OK and follow the prompts on your screen.

HINT: Dell installs

drivers for some new
printers. Click the Start
button, point to Settings,
and then click Printers. If
your printer is listed in the
Printers window, the
printer is ready to use.

Setting Up 13

www.dell.com | support.dell.com

If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 64) and ensure that the
parallel port is set to operate in bidirectional mode.

NOTICE: To prevent data loss, you must perform the Microsoft® Windows

shutdown procedure.

Windows 98 Second Edition (SE) and Windows Millennium
Edition (Me)

1 Save and exit any programs and files you have open.

2 Click the Start button, and then click Shut Down.

3 In the Shut Down Windows window, click Shut down and then click

OK.

The computer automatically turns off after the shutdown process
finishes.

4 Turn off your monitor and any other devices connected to power.

Windows 2000

14 Setting Up

1 Save and exit any programs and files you have open.

2 Click the Start button, and then click Shut Down.

3 Click the pull-down menu under What do you want the computer to

do?.

4 Click Shut down and then click OK.

The computer automatically turns off after the shutdown process
finishes.

5 Turn off your monitor and any other devices connected to power.

SECTION 2

Finding Solutions

Help Files

Power Problems

Start-Up Error Messages

Video and Monitor Problems

Sound and Speaker Problems

Printer Problems

Scanner Problems

Modem Problems

Mouse Problems

Keyboard Problems

Drive Problems

Network Problems

Windows Error Messages

General Program Problems

www.dell.com | support.dell.com

Internet Connection Problems

E-Mail Problems

Resolving Other Technical Problems

Reinstalling Drivers and Utilities

Reinstalling Windows 98

Reinstalling Windows Me

Reinstalling Windows 2000

www.dell.com | support.dell.com

Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.

See page 18.

Get technical assistance from
Dell. See page 68.

See page 29.

16 Solving Problems

See page 20.

See page 22.

See page 23.

See page 24.

See page 25.

See page 26.

See page 26.

See page 28.

See page 24.

See page 29.

See page 30.

See page 31.

See page 30.

See page 31.

Solving Problems 17

www.dell.com | support.dell.com

HINT: See the Tel l M e

How help file for

information on standby
mode.

ACCESS THE TELL ME HOW HELP FILE

1 Click the Start button, point to Programs—> User’s Guides, and then click

Tell Me How.

ACCESS MICROSOFT® WINDOWS® 2000 HELP

1 Click the Start button and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem and then click List Topics.
4 Click the topic that describes your problem and then click Display.
5 Follow the instructions shown on the screen.

ACCESS WINDOWS MILLENNIUM EDITION (ME ) HELP

1 Click the Start button and then click Help.
2 Type a word or phrase that describes your problem in the Search box and then

click Go.

3 Click the topic that describes your problem and then click Display.
4 Follow the instructions shown on the screen.

CHECK THE POWER LIGHT— When the power light is lit or blinking, the

computer has power. If the power light is blinking, the computer is in standby
mode—press a key on the keyboard or move the mouse.

18 Solving Problems

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

CHECK THE POWER CABLE CONNECTION— Be sure that the power cable is

firmly inserted into the electrical outlet and the computer power connector.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET—

Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.

SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the

computer and monitor power cables to determine if the power cable is defective.

CHECK FOR INTERFERENCE— Electrical appliances on the same circuit or

operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too
many devices on a power strip, or multiple power strips connected to the same
electrical outlet.

CHECK THE POWER PROPERTIES— See Windows Help.

To access Windows Help:

1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List

Topics. For Windows Me, type standby and then click Go.

4 For Windows 98 and Windows 2000, click To change the elapsed time before

your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.

OPERATING SYSTEM NOT FOUND— Call Dell for technical assistance (see

page 68).

INSERT BOOTABLE MEDIA— The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR— There is a floppy disk in the floppy drive.

Remove the floppy disk and restart the computer.

Solving Problems 19

HINT: See the monitor

documentation for fault
indications and
troubleshooting
procedures specific to
your monitor.

www.dell.com | support.dell.com

If the screen is blank

PRESS THE MONITOR POWER BUTTON— Be sure that you firmly pressed the

monitor power button.

CHECK THE POWER LIGHT— When the power light is lit or blinking, the

monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the

computer and monitor power cables to determine if the power cable is defective.

TEST THE VIDEO EX TENSION CABLE (IF USED)—If removing the video

extension cable solves the problem, the cable is defective.

TEST THE MONITOR— If another monitor is available, connect it to the

computer.

CHECK THE BACK PANEL LIGHTS— If all four lights below the serial port are

not green, call Dell for technical assistance (see page 68).

20 Solving Problems

CHECK THE POWER PROPERTIES IF THE MONITOR SCREEN

OCCASIONALLY TURNS BLANK — See Windows Help.

To access Windows Help:

1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List

Topics. For Windows Me, type standby and then click Go.

4 For Windows 98 and Windows 2000, click To change the elapsed time before

your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.

If the screen is difficult to read

ADJUST THE CONTRAST AND BRIGHTNESS— See the monitor

documentation for instructions on adjusting the contrast and brightness.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR— If your speaker

system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm)
away from the monitor.

ELIMINATE POSSIBLE INTERFERENCE— Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION— Eliminate

sunlight glare, which can cause poor picture quality.

DEGAUSS (DEMAGNETIZE) THE MONITOR— See the monitor

documentation.

RUN THE MONITOR SELF-TEST— See the monitor documentation.

RESTORE THE RECOMMENDED SETTINGS— Restore the original resolution

and refresh rate settings. See the monitor documentation for instructions.

CHECK FOR ADDITIONAL ADJUSTMENTS— See the monitor documentation

for any additional adjustments that your monitor may require.

ADJUST THE WINDOWS DISPLAY SETTINGS— Click the Start button,

point to Settings, and click Control Panel. Double-click the Display icon and
then click the Settings tab. Try different settings for Colors and Screen area.

Solving Problems 21

HINT: The volume

control in some MP3
players overrides the
Windows volume setting.
If you have been listening
to MP3 songs, make sure
that you did not turn the
player volume down or
off.

www.dell.com | support.dell.com

VERIFY THE SPEAKER CABLE CONNECTIONS— Ensure that the speakers

are connected as shown on the START HERE sheet for your computer and the
setup diagram supplied with the speakers.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

ENSURE THAT THE SPEAKERS ARE TURNED ON— See the setup diagram

supplied with the speakers.

ADJUST THE SPEAKER CONTROLS— Adjust the volume, bass, or treble

controls to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL— Double-click the yellow

speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.

TEST THE SPEAKERS— Plug the speaker audio cable into the headphone jack

of the CD drive. Ensure that the headphone volume control is turned up. Play a
music CD.

22 Solving Problems

RUN THE SPEAKER SELF-TEST— Some speaker systems have a self-test

button on the subwoofer. See the speaker documentation for self-test
instructions.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR— If your speaker

system includes a subwoofer, ensure that the subwoofer is at least 2 ft (6 cm)
away from the monitor.

ELIMINATE POSSIBLE INTERFERENCE— Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

REINSTALL THE SOUND (AUDIO) DRIVER— See page 32.

If you cannot print to a parallel port printer

VERIFY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connected as described on page 12.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

ENSURE THAT THE PRINTER IS TURNED ON— See the documentation

supplied with the printer.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed, right-click the printer icon, click Properties, and then
select the Details tab.

2 Ensure that the Print to the following port: setting is LPT1 (Printer Port).

REINSTALL THE PRINTER DRIVER— See page 13.

If you cannot print to a USB printer

VERIFY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connected as described on page 13.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

ENSURE THAT THE PRINTER IS TURNED ON— See the documentation

supplied with the printer.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS— Click the

Start button, point to Settings, and then click Printers. If the printer is listed,
right-click the printer icon, click Properties, and then select the Details tab.

Solving Problems 23

REINSTALL THE PRINTER DRIVER— See page 13.

CHECK THE POWER CABLE CONNECTION— Ensure that the scanner power

cable is firmly connected to a working electrical power source and that the
scanner is turned on.

www.dell.com | support.dell.com

CHECK THE SCANNER CABLE CONNECTION— Ensure that the scanner

cable is firmly connected to the computer and to the scanner.

UNLOCK THE SCANNER— Ensure that your scanner is unlocked if it has a

locking tab or button.

REINSTALL THE SCANNER DRIVER— Reinstall the scanner driver. See the

scanner documentation for instructions.

NOTICE: Connect the modem to an analog telephone jack only. Connecting

the modem to a digital telephone network damages the modem.

CHECK THE TELEPHONE JACK— Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone.

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK— If

you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.

24 Solving Problems

CHECK THE CONNECTION— Verify that the telephone line is connected to

the green jack on the modem. (The green line-in jack has either a LINE IN label
or a connector-shaped icon next to it.)

CHECK THE TELEPHONE LINE— Try using a different telephone line. If you

are using a line that is 10 ft (3 m) or more in length, try a shorter one.

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS

1 Click the Start button, point to Settings, and click Control Panel.
2 In the Control Panel, double-click Modems.

If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.

3 Click the Diagnostics tab.
4 Click the COM port for your modem.
5 Click More Info to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

RECONNECT THE MOUSE CABLE

1 Press <Ctrl><Esc> to display the Start menu.
2 Use the keyboard arrow keys to highlight Shut Down and then press the

<Enter> key.

3 After the computer turns off, reconnect the mouse cable as shown on the

START HERE sheet for your computer.

4 Start the computer.

CHECK THE MOUSE SETTINGS— Click the Start button, select Control

Panel, and then double-click the Mouse icon. Try adjusting the settings.

CONNECT THE MOUSE BEFORE YOU TURN ON THE COMPUTER— If you

connect the mouse after you power on the computer, the mouse will not work.

Follow these steps to restore mouse functionality:

1 With the computer on, remove the power cable from the back of the

computer.

2 Reconnect the mouse as shown on the START HERE sheet for your

computer.

3 Reconnect the power cable.
4 Turn on the computer.

Solving Problems 25

www.dell.com | support.dell.com

HINT: For information

on saving files to a floppy
disk, see the Tell Me How
help file.

RECONNECT THE KEYBOARD CABLE— Shut down the computer (see

page 14), reconnect the keyboard cable as shown on the
your computer, and then restart the computer.

START HERE sheet for

If you cannot save a file to a floppy disk

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— Double-click the

My Computer icon. If the floppy drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.

CANNOT SAVE FILES TO A FLOPPY DISK— Ensure that the floppy disk is

not full or write-protected (locked). See the following illustration.

TEST THE DRIVE WITH ANOTHER FLOPPY DISK— Insert another floppy

disk to eliminate the possibility that the original floppy disk is defective.

back of floppy disk

26 Solving Problems

write-protected

not write­protected

If you cannot play a music CD or install a program from a CD

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— Double-click the

My Computer icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER CD—Insert another CD to eliminate the

possibility that the original CD is defective.

CLEAN THE DISC— See the Tell Me How help file for instructions.

ADJUST THE WINDOWS VOLUME CONTROL— Double-click the yellow

speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.

If you cannot play a DVD movie

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— Double-click the

My Computer icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.

HINT: High-speed CD

drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.

HINT: Because of

different worldwide file
types, not all DVD titles
work in all DVD drives.

TEST THE DRIVE WITH ANOTHER DVD—Insert another DVD to eliminate

the possibility that the original DVD is defective.

CLEAN THE DISC— See the Tell Me How help file for instructions.

Solving Problems 27

www.dell.com | support.dell.com

If the CD-RW drive stops writing

TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD-RW

DISK— See Windows Help.

To access Windows Help:

1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List

Topics. For Windows Me, type standby and then click Go.

4 For Windows 98 and Windows 2000, click To change the elapsed time before

your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.

CHANGE THE WRITE SPEED TO A SLOWER RATE— The CD-RW drive

must receive a steady stream of data when writing. If the stream is interrupted,
an error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.

If you have a hard drive problem

RUN SCAND ISK— Click the Start button, point to Programs—>

Accessories—> System Tools, and then click ScanDisk.

28 Solving Problems

CHECK THE NETWORK CABLE CONNECTOR— Ensure that the network

cable connector is firmly connected to the connector on the computer as shown

START HERE sheet for your computer.

on the

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER—

Green indicates that the network connection is active. If the status light is not
green, try replacing the network cable.

RESTART THE COMPUTER— Try to log on to the network again.

CONTACT YOUR NETWORK ADMINISTRATOR— Verify that your network

settings are correct and that the network is functioning.

X :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY— Insert a disk into

the drive and try again.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS: \ / : * ? “ < > |— Do not use these characters in

filenames.

NOT ENOUGH MEMOR Y OR RESOURCES. CLOSE SOME PROGRAMS AND

TRY AGAIN— You have too many programs open. Close all windows and open

the program that you want to use.

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION

DRIVE— The file that you are trying to copy is too large to fit on the disk. Try

copying the file to a larger capacity disk.

A REQUIRED .DLL FILE WAS NOT FOUND— The program that you are

trying to open is missing an essential file. To remove and then reinstall the
program:

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Add/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.

Solving Problems 29

A program crashes

SEE THE SOFTWARE DOCUMENTATION— Many software manufacturers

maintain websites with information that may help you to solve the problem.

A program stops responding

www.dell.com | support.dell.com

PRESS <CTRL><ALT><DEL>—In the Close Program window, select the

program that is no longer responding. Then click the End Task button.

A solid blue screen appears

TURN THE COMPUTER OFF— If the computer does not respond to a keystroke

or a proper shutdown (see page 14), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk will automatically run during the start-up process. Follow
the instructions on the screen.

REVIEW "MODEM PROBLEMS"—See page 24.

30 Solving Problems

TURN OFF CALL WAITING (CATCH-PHONE)— See your telephone directory

for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:

1 Click the Start button, point to Settings, and then click Control Panel.

2 Double-click the Modems icon.

3 In the Modems Properties window, click the Dialing Properties button.

4 Ensure that To disable call waiting, dial: is checked and then select the

proper code according to the information in your telephone directory.

5 Click the Apply button and then click the OK button.

6 Close the Modems Properties window.

7 Close the Control Panel.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET— With the

Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.

GO TO THE DELL SUPPORT WEBSITE— Go to http://support.dell.com for

help with general usage, installation, and troubleshooting questions.

E-MAIL DELL— Go to http://support.dell.com and then click E-Mail Dell in

the Communicate list. Send an e-mail message to Dell about your problem; you
can expect to receive an e-mail message from Dell within hours.

CALL DELL— If you cannot solve your problem using the Dell support website

or e-mail service, call Dell for technical assistance (see page 68).

Solving Problems 31

www.dell.com | support.dell.com

NOTICE: The Dell support website, http://support.dell.com, and the Dell

Dimension ResourceCD provide approved drivers for Dell computers. If you

install drivers obtained from other sources, your computer might not work
correctly.

Dell installed the following drivers on your computer:

®

• Intel

Chip Set Update Utility driver – Tells the operating system how

to configure certain chips on the system board.

• Intel Ultra ATA Storage driver – Improves data transfers from storage

devices like the hard drive.

®

• Integrated 3Com

controller driver – Enables the built-in 3Com NIC

to properly communicate on a network.

• 3Com diagnostics driver – Enables diagnostics to run on the computer

and diagnose any problems.

• Dell utilities – Includes Autoshutdown, Asset, and Autopower utilities.

• Other drivers – Control the devices, such as the modem, sound, and

video cards that might be installed in your computer. For information
on those drivers, click the Start button, point to Programs—> User’s
Guides, and click the appropriate guide from the list.

Sometimes you can fix a device problem by reinstalling its driver:

1 From the Windows desktop, insert the Dell Dimension ResourceCD

into the CD or DVD drive.

32 Solving Problems

If this is your first time using the ResourceCD, go to step 2. If not, go
to step 5.

2 When the ResourceCD Installation program starts, follow the

prompts on the screen.

3 When the InstallShield Wizard Complete window appears, remove

the ResourceCD and click Finish to restart the computer.

4 When you see the Windows desktop, reinsert the ResourceCD into the

CD or DVD drive.

5 At the Welcome Dell System Owner screen, click Next.

6 If necessary, change the language in the Language list in the right

corner of the window.

7 Select your computer in the System Model list.

8 Select your operating system in the Operating System list.

9 Select the type of device in the Device Type list.

10 Select Drivers in the Topic list.

If a particular driver is not listed, then that driver is not required by
your operating system.

NOTICE: The Dell Dimension ResourceCD contains drivers for devices that

are not part of your computer. Only reinstall the specific drivers for hardware
included in your computer. Otherwise your computer might not work correctly.

Click the name of the driver that you want to reinstall.

11

NOTICE: The operating system CD provides options for reinstalling your

Windows 98 Second Edition operating system. The options can potentially
overwrite files installed by Dell and possibly affect programs installed on your
hard drive. Therefore, Dell does not recommend that you reinstall your
operating system unless instructed to do so by a Dell technical support
representative.

NOTICE: To prevent conflicts with Windows 98, you must disable any virus

protection software installed on your computer before you reinstall
Windows 98.

Turn on the computer and enter the system setup program as directed

1

by a Dell technical support representative (see page 64).

2 In the system setup program Boot menu, change the boot sequence so

that the CD or DVD drive boots first, as directed by a Dell technical
support representative. Then place the operating system CD in the
CD or DVD drive and close the drive tray.

3 Exit the system setup program.

The computer restarts.

4 At the Welcome window, click OK.

5 Double-click Refresh Windows OS.

6 Click OK.

7 Click OK again.

Solving Problems 33

www.dell.com | support.dell.com

8 Remove the operating system CD from the CD or DVD drive and

click OK to restart your computer.

The Getting ready to run Windows for the first time screen appears.

9 If the mouse tutorial starts, press <Esc> to exit and then press y.

10 Click the regional setting closest to where you live and click Next.

11 Click your keyboard layout and click Next.

12 In the User Information window, type your name and, if applicable,

company name, and then click Next.

The Name field must be completed; the Company Name field is
optional.

The License Agreement window appears.

13 Click I accept the Agreement, and then click Next.

14 Type the Windows product key in the fields provided, and then click

Next.

The product key is the bar code number found on the Microsoft
Windows label, which is located on the side of your computer.

15 In the Date/Time Properties window, adjust the date and time

properties, click Apply, and then click OK.

34 Solving Problems

Windows 98 updates the system settings and restarts your computer.

16 When the Start Wizard appears, click Finish.

The Enter Windows Password window appears. To continue without
creating a Windows user name and password, click OK. Otherwise,
type your user name and password in the appropriate fields and then
click OK.

17 If you created a Windows user name and password, type your password

and click OK.

NOTICE: Make sure that you reinstall the Intel Chip Set Update Utility

driver before you reinstall any other drivers.

Reinstall the appropriate drivers (see page 32).

18

19 Reenable your virus protection software.

20 Enter the system setup program as directed by a Dell technical support

representative.

21 In the system setup program Boot menu, change the boot sequence so

that the floppy drive boots first, as directed by a Dell technical support
representative. Then, exit the system setup program.

NOTICE: The operating system CD provides options for reinstalling your

Windows Me operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows Me, you must disable any virus

protection software installed on your computer before you reinstall
Windows Me.

Turn on the computer and enter the system setup program as directed

1

by a Dell technical support representative (see page 64).

2 In the system setup program Boot menu, change the boot sequence so

that the CD or DVD drive boots first, as directed by a Dell technical
support representative. Then place the operating system CD in the
CD or DVD drive and close the drive tray.

3 Exit the system setup program.

4 Select Boot From CD-ROM, and then press <Enter>.

If you wait too long to make this selection, the computer automatically
boots from the hard drive. If this occurs, allow the computer to boot
completely, and then restart it and try again.

5 Select Start Windows Setup from CD-ROM, and then press

<Enter>.

6 Press <Enter> again.

7 Select Continue Setup and replace your current operating system,

and then press <Enter>.

8 Press <Enter> again.

ScanDisk automatically starts and checks your hard drive.

9 Click Next in the Welcome to Windows Me window.

Solving Problems 35

www.dell.com | support.dell.com

10 Select the directory in which Windows resides.

If C:\WINDOWS (recommended) is displayed, select it, and then
click Next.

If C:\WINDOWS.000 (recommended) is displayed, click Other,
change C:\WINDOWS.000 to C:\WINDOWS, and then click Next.

11 Ensure that Typical is selected, and then click Next.

12 Specify a computer name, workgroup, and computer description, if

desired, and then click Next.

13 Select a country in the Country/Region window, and then click Next.

14 Specify a time zone in the Establish Time Zone window, and then

click Next.

15 Click Finish.

Windows Setup installs necessary files, and then restarts the

computer.

16 Select Boot From Hard Drive, and then press <Enter>.

17 In the User Information window, type your name and, if applicable,

company name, and then click Next.

The Name field must be completed; the Company Name field is
optional.

36 Solving Problems

The License Agreement window appears.

18 Click I accept the Agreement, and then click Next.

19 Type the Windows product key in the fields provided, and then click

Next.

The product key is the bar code number found on the Microsoft
Windows label, which is located on the side of your computer.

20 Click Finish.

Windows Setup installs additional files, and then restarts the

computer.

21 Select Boot From Hard Drive, and then press <Enter>.

Windows Setup installs additional files, and then restarts the

computer.

22 Select Boot From Hard Drive, and then press <Enter>.

23 Enter a password in the Enter Network Password window, if desired,

and then click Next.

24 Remove the operating system CD from the CD or DVD drive.

25 Enter the system setup program as directed by a Dell technical support

representative.

26 In the system setup program Boot menu, change the boot sequence so

that the floppy drive boots first, as directed by a Dell technical support
representative. Then, exit the system setup program.

1 Insert the operating system CD into the CD or DVD drive.

2 Shut down the computer.

3 Start the computer.

4 Press any key when the Press any key to boot from CD message

appears on the screen.

5 When the Windows 2000 Setup screen appears, ensure that the To

setup Win2000 now, press ENTER option is highlighted. Then press

<Enter>.

6 Read the information in the License Agreement screen, and then press

<F8> to continue.

7 When the Windows 2000 Professional Setup screen appears, use the

arrow keys to select the Windows 2000 partition option that you want.
To continue, press the key specified in the partition option that you
chose.

8 When the Windows 2000 Professional Setup screen reappears, use

the arrow keys to select the type of filing system that you want
Windows 2000 to use, and then press <Enter>.

9 Press <Enter> again to restart your computer.

10 Click Next when the Welcome to the Windows 2000 Setup Wizard

screen appears.

11 When the Regional Settings screen appears, select the settings for

your locale, and then click Next.

Solving Problems 37

www.dell.com | support.dell.com

12 Enter your name and organization in the Personalize Your Software

screen, and then click Next.

13 When prompted, enter the Windows product key, which is printed on

the Microsoft label on your computer. Then click Next.

14 When the Computer Name and Administrator Password screen

appears, enter a name for your computer and a password, if desired.
Then click Next.

15 Enter the date and time in the Date and Time Settings screen, and

then click Next.

Windows 2000 now begins to install its components and configure the
computer.

16 When the Completing the Windows 2000 Setup Wizard screen

appears, remove the CD from the drive, and then click Finish.

The computer automatically restarts.

38 Solving Problems

SECTION 3

Removing the Computer Cover

Looking Inside Your Computer

Rotating the Power Supply

Removing and Replacing the Front Panel

Adding Cards

Removing Cards

Removing and Replacing the AGP Card

Adding Memory

Adding or Replacing Other Drives

Replacing the Computer Cover

www.dell.com | support.dell.com

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

NOTICE: The system board continues to receive a small amount of power

when the computer is turned off and attached to an electrical outlet. To avoid
damaging the system board, disconnect the power cable from the electrical
outlet and from the back of the computer, and then press the power button
before you remove the computer cover.

Turn off the computer and devices, and disconnect them from their

1

electrical outlets.

www.dell.com | support.dell.com

2 If a padlock is installed, remove it from the padlock ring on the back

panel.

3 Face the back of the computer and slide the outer padlock ring to the

left to unlock the cover release mechanism.

back of
computer

padlock ring

40 Adding Parts

CAUTION: To prevent cuts, keep your hands clear of the metal

edges on the computer as you slide back the cover.

4

Press the cover release button (located at the bottom-left corner of the
front panel).

front of computer

cover release button

5 Rotate the bottom of the cover outward, away from the computer.

6 Lift the cover away from the computer.

7 Turn the computer on its right side before you begin working inside

the computer.

Adding Parts 41

www.dell.com | support.dell.com

f

power supply
(page 44)

drive cable
(page 52)

ront-panel
release button
(page 45)

drive cage
(page 52)

hard drive
bracket
(page 52)

42 Adding Parts

System Board

leph

In the illustration, the text in parentheses indicates how items are identified
on the system board.

ony connector (TAPI)

te

parallel port connector
(SER PAR)

serial port connector
(SER PAR)

microprocessor
connector
(CPU_POWER)

system power connector (POWER)

floppy drive connector
(DSKT)

memory connectors
(RIMM 1-4)
page 51

fan connector (FAN)

mouse and keyboard
connectors (KYBD_MSE)

USB connectors (2) (USB2)

NIC* and USB (2)
connectors (NIC_USB)

AGP connector (AGP)

PCI card connectors
(5) (PCI 1-5)
page 46

microprocessor

primary hard-drive
connector (IED1)
page 52

secondary hard-drive
connector (IED2)
page 52

control panel
connector (PANEL)

password jumper
(PSWD)

battery socket
(BATTERY)
page 66

*For systems with integrated network capabilities

Adding Parts 43

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

To access some of the components on the system board, you may need to
rotate the system power supply out of the way:

1 Turn off the computer and devices, disconnect them from their

electrical outlets, and wait at least 5 seconds. Press and release the
power button to drain the power from the computer, and then remove
the computer cover (see page 40).

www.dell.com | support.dell.com

2 Make sure that the power cable is disconnected from the power

receptacle on the back of the power supply.

3 Free the power supply from the securing tab by pressing the release

tab. Then rotate the power supply upward until it locks in its extended
position.

power supply

power cable

44 Adding Parts

securing tab

release tab

4 Press and release the power button to drain the power from the

computer.

When you have finished accessing components on the system board, rotate
the power supply back to its original position until the release tab snaps into
the securing tab.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

To remove the front panel, you first must remove the computer cover (see
page 40). With the cover removed, release the front panel by pressing the
green front-panel release button.

front-panel release button

retaining
hooks (2)

While pressing the front-panel release button, rotate the top of the panel
outward, away from the computer. Lift the panel away from the computer.

Adding Parts 45

To replace the front panel, fit the two retaining hooks into the recessed slots
at the bottom of the computer (see the preceding illustration), and then
rotate the top of the panel toward the computer until the tabs snap into the
slots on the panel.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

The computer has the following slots for the following cards (see page 43):

www.dell.com | support.dell.com

• Up to five 33-MHz 32-bit PCI cards.

• One 32-bit AGP card. The slot supports AGP 4x or 2x modes operating

at 1.5-V.

CAUTION: Before connecting a peripheral to the computer or

adding a component to the system board, verify that the standby
power LED on the system board (see page 43) is off.

32-bit PCI
card

card

bracket

32-bit AGP
4x card

46 Adding Parts

card
bracket

Installing a Card

1 Turn off the computer and devices, disconnect them from their

electrical outlets, and wait at least 5 seconds. Press and release the
power button to drain the power from the computer, and then remove
the computer cover (see page 40).

2 Prepare the card for installation.

See the documentation that came with the card for information on
configuring the card, making internal connections, or otherwise
customizing it for your computer.

3 Remove the screw that secures the slot filler bracket to the computer,

and remove the bracket from the computer.

Save the screw to use when installing the card later in this procedure.

filler bracket

CAUTION: Some network cards automatically start up the computer

when they are connected. To guard against electrical shock, be sure to
unplug your computer from its electrical outlet before installing any
cards. Verify that the standby power LED on the system board (see
page 43) is off.

Insert the card’s edge connector into the card connector.

4

If the card is full-length, insert the card bracket into the card guide as
you lower the card toward its connector on the system board. Insert
the card firmly into the card connector on the system board.

Adding Parts 47

screw

card
bracket

card guide

card
connector

edge
connector

www.dell.com | support.dell.com

card

5 Secure the card bracket to the computer with the screw you removed

in step 4.

6 Connect any cables that should be attached to the card.

See the documentation that came with the card for information about
the card's cable connections.

7 Replace the computer cover (see page 57), reconnect the computer

and devices to their electrical outlets, and turn them on.

8 If you installed a sound card, enter the system setup program (see

page 64), select Integrated Devices and change the setting for Sound
to Off.

48 Adding Parts

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

1

Turn off the computer and devices, disconnect them from their
electrical outlets, and press and release the power button to drain the
power from the computer. Wait at least 5 seconds, and then remove
the computer cover (see page 40).

2 If necessary, disconnect any cables connected to the card.

3 Remove the screw that secures the card bracket to the computer.

4 Grasp the card by its top corners, and ease it out of its connector.

5 If you are removing the card permanently, install a filler bracket in the

empty card-slot opening, using the screw you removed in step 3.

Replace the computer cover, reconnect the computer and devices to

6

their electrical outlets, and turn them on.

7 If you removed a sound card, enter the system setup program (see

page 64), select Integrated Devices, and change the setting for Sound
to On.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

Turn off the computer and devices, disconnect them from their

1

electrical outlets, and press and release the power button to drain the
power from the computer. Wait at least 5 seconds, and then remove
the computer cover (see page 40).

HINT: Installing filler

brackets over empty card­slot openings is necessary
to maintain FCC
certification of the
computer. The brackets
also keep dust and dirt out
of your computer.

Adding Parts 49

www.dell.com | support.dell.com

2 Press the lever on the left side of the AGP card clip to release the card

from the card connector.

AGP card

card clip
lever

AGP card clip

3 To replace the AGP card, gently press it down into the card connector

until it clicks into place. Press the card clip lever while inserting the
card into the connector.

50 Adding Parts

AGP card

card clip
lever

card connector

AGP card clip

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

You can increase your computer memory by installing memory modules on
the system board. See page 61 for information on the type of memory
supported by your computer.

NOTICE: If you upgrade the memory, the RIMMs must be upgraded in

matched pairs of identical MB capacity in both sockets 1 and 2 or sockets 3
and 4.

NOTICE: Be sure to install RIMMs in the first two sockets nearest the

processor before installing RIMMs in the outer two sockets.

Remove the computer cover (see page 40).

1

2 Rotate the power supply.

Free the power supply from the securing tab by pressing the release
tab. Then rotate the power supply upward until it locks in its extended
position.

3 Press out the securing clip at each end of the memory connector.

4 Align the notches on the bottom of the module with the crossbars in

the connector.

NOTICE: To avoid breaking the memory module, do not press near the middle

of the module.

Adding Parts 51

5 Insert the module straight down into the connector, making sure that

it fits into the vertical guides at each end of the connector. Press firmly
on the ends until the memory module snaps into place.

If you insert the module correctly, the securing clips snap into the
cutouts at each end of the module.

memory module

cutouts (2)

www.dell.com | support.dell.com

HINT: If you remove a

memory module (RIMM),
you must install another
module in the empty
socket before turning on
the computer.

securing
clips (2)

step 4

notches (2)

step 3

connector

step 2

To remove a memory module, press out the securing clip at each end of the
memory connector until the memory module disengages from the
connector.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

Your computer includes a floppy drive and either a CD or DVD drive. You
can add drives, including Zip drives, SuperDisk LS-120 drives, CD-RW
drives, and additional CD drives, using the following procedure:

1 Remove the computer cover (see page 40).

52 Adding Parts

2 Rotate the power supply away from the system board (see page 44).

3 Remove the front panel (see page 45).

4 Remove the drive bracket from the computer drive bay you want to

use.

Squeeze together the bracket tabs that extend from each side of the
drive bracket, and pull the bracket out of the bay.

bracket tabs (2)

If you are replacing a drive already installed in the bay, disconnect the
power and interface cables from the back of the drive before removing
the bracket from the bay. Turn the drive/bracket assembly upside
down, and remove the four screws that secure the drive to the bracket.

5 Unpack the drive and prepare it for installation.

See the documentation that came with the drive to verify that the
drive is configured for your computer. Change any settings necessary
for your configuration.

Adding Parts 53

www.dell.com | support.dell.com

6 Attach the new drive to the drive bracket.

Turn the drive upside down, and fit the bracket on the drive so that
the screw holes align. To ensure proper installation, all screw holes
should be aligned and the tabs on the front of the bracket should be
flush with the front of the drive.

drive

bracket tabs (2)

drive bracket

54 Adding Parts

screws (4)

To further ensure proper positioning of the drive in the computer,
insert and tighten all four screws in the order in which the holes are
numbered (the holes are marked "1" through "4").

7 Slide the new drive/bracket assembly into the drive bay until both

y

drive bracket tabs snap securely into place.

drive bracket assembl

drive bracket tab

NOTICE: To avoid possible damage when you perform the following step, you

must match the colored strip on the interface cable with pin 1 on both the drive
and system board connectors.

Connect the interface cable for the drive.

8

If you are installing an EIDE device, make sure that the interface cable
is properly connected to the EIDE connector on the system board.

Adding Parts 55

www.dell.com | support.dell.com

9 Connect a DC power cable to the power input connector on the back

of the drive.

power input
connector

DC power cable

56 Adding Parts

interface connector

interface cable

secondary system board
EIDE connector

10 Make sure that all cables are firmly connected. Fold cables out of the

way to provide airflow for the fan and cooling vents.

11 If the computer drive bay was previously empty, remove the

corresponding insert from the front panel.

Hold the front panel with the outside facing you. Press the ends of the
insert with your thumbs until the insert snaps free of the front panel.

12 Replace the front panel (see page 45).

13 Replace the computer cover (see page 57), reconnect the computer

and devices to their electrical outlets, and turn them on.

If the drive you installed is a hard drive, enter the system setup

14

program (see page 64), and update the drive settings.

After you update the drive settings, exit the system setup program and
restart the computer.

15 If the device you installed is a hard drive, partition and logically format

the drive before proceeding to the next step.

See the operating system’s documentation for instructions.

16 Test the drive to verify that it is operating properly.

• If the drive you installed is a hard drive, run the Dell Diagnostics
to test the drive.

• For other types of drives, see the drive’s documentation for
information on testing the drive.

17 If the drive you installed is the primary hard drive, install the operating

system on the drive.

See the operating system’s documentation for instructions.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

HINT: Tape drives sold

by Dell come with
operating software and
documentation. After you
install a tape drive, see
the documentation that
came with the drive for
instructions on installing
and using the tape drive
software.

Make sure that all cables are connected. Fold cables out of the way.

1

Make sure that the cables are not routed over the drive cage—they will
prevent the cover from closing properly.

2 Make sure that no tools or extra parts (like screws) are left inside the

computer.

3 Hold the cover at a slight angle. While aligning the top of the cover

with the top of the computer, insert the three hooks on the cover into
the three recessed slots on the computer.

Adding Parts 57

www.dell.com | support.dell.com

4 Rotate the cover downward toward the bottom of the computer. With

both hands, press against the bottom edge of the cover to make sure
that the securing hooks at the bottom of the cover click into place.

58 Adding Parts

5 Slide the two parts of the padlock ring together to lock the cover

release mechanism.

SECTION 4

Specifications

Standard Settings

Dell Technical Support Policy (U.S. Only)

Contacting Dell

Regulatory Information

Warranty and Return Policy Information

www.dell.com | support.dell.com

www.dell.com | support.dell.com

Microprocessor

Microprocessor type Intel

®

Pentium® 4 microprocessor. Design
provides for future Dell-supported upgrades.
A slower compatibility speed can be set
through the system setup program.

Internal cache 8 KB first-level

L2 cache integrated 256-KB at full microprocessor

speed

Math coprocessor internal to Pentium 4 microprocessor

System Information

System chip set Intel 850

Data bus width 64 bits

Address bus width 32 bits

DMA channels eight

Interrupt levels 15

System BIOS chip 4 Mb

System Clock 100; 400 MHz data rate

Expansion Bus

60 Appendix

Bus types PCI and AGP

Bus speed PCI: 33 MHz; AGP: 66 MHz

AGP connector one

AGP connector size 172 pins

AGP connector data width

32 bits

(maximum)

AGP bus protocols 4x/2x modes at 1.5 V

PCI connectors five

PCI connector size 120 pins

Expansion Bus (continued)

PCI connector data width

32 bits

(maximum)

Memory

Architecture RDRAM

RIMM sockets four

RIMM capacities 64-, 128-, 256-, and 512-MB RDRAM

Standard RAM 128 MB (minimum)

Maximum RAM 2 GB

BIOS address F8000h

Drives

Externally accessible three 5.25-inch bays for diskette, tape, or

CD drives; one 3.5-inch bay for a floppy
drive

Internally accessible two 3.5-inch bays: one for a 1-inch-high hard

drive and one for a 1.6-inch-high hard drive

Ports and Connectors

Externally accessible:

Serial (DTE) one 9-pin connector; 16550-compatible

Parallel one 25-hole connector (bidirectional)

Video one 15-hole connector (on video card)

* RJ45 connector

NIC

PS/2-style keyboard 6-pin mini-DIN

PS/2-compatible mouse 6-pin mini-DIN

USB four USB-compliant connectors

Internally accessible:

Primary EIDE hard drive 40-pin connector on PCI local bus

* For systems with built-in network capabilities.

Appendix 61

www.dell.com | support.dell.com

Ports and Connectors (continued)

Secondary EIDE hard drive 40-pin connector on PCI local bus

Floppy drive 34-pin connector

CD drive audio interface 4-pin connector

Remote Wakeup 3-pin connector

Fan 3-pin connector

Telephony 4-pin connector

Video

Video type AGP 4X or PCI video card (see

manufacturer's specifications)

NIC*

NIC RJ45 connector

Controls and Lights

E-Support push button

Power control push button

Power lights green LED; blinking green in sleep state;

dual-color LED on front panel—green for
power, yellow for diagnostics

62 Appendix

Hard-drive access light green LED

Link integrity and speed indicator* green LED for 10-Mb operation; orange

LED for 100-Mb operation

Activity light

* For systems with built-in network capabilities.

* yellow LED

Power

DC power supply:

Wattage 250 W

Heat dissipation 913 BTUs (fully loaded computer without

monitor)

Voltage (auto-sensing) 90 to 135 V at 60 Hz;

180 to 265 V at 50 Hz;
100 V at 50 to 60 Hz for Japanese computers

Backup battery 3-V CR2032 coin cell

Physical

Height x Width x Depth 44.53 x 20.57 x 43.75 cm

(17.532 x 8.1 x 17.225 inches)

Weight 15 kg (33.0 lbs) or more, depending on

options installed

Environmental

Temperature:

Operating 10° to 35°C (50° to 95°F)
Storage –40° to 65°C (–40° to 149°F)

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min

Storage 0.5 G at 3 to 200 Hz at 1 octave/min

Maximum shock:

Operating bottom half-sine pulse with a change in

velocity of 20 inches /sec (50.8 cm/sec)

Storage 27-G faired-square wave with a velocity

change of 200 inches/sec (508 cm/sec)

Altitude:

Operating –16 to 3048 m

(–50 to 10,000 ft)

Storage –16 to 10,600 m (–50 to 35,000 ft)

Appendix 63

HINT: The Xs in the

figure will be replaced
by information that is
specific to your
computer.

www.dell.com | support.dell.com

The system setup program contains the standard settings for your
computer.

NOTICE: Unless you are an expert computer user, don’t change the settings

for this program. Certain changes might make your computer work incorrectly.

See the following figure for an example of the Main screen of the program:

64 Appendix

Viewing Settings

1 Turn on (or restart) your computer.

2 When the blue Dell logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to
wait until you see the Windows
computer and try again.

®

desktop. Then shut down your

System Setup Screens

The system setup screens display the current configuration information for
your computer. Information on the screen is divided into five areas:

• Title – The area at the top of all system setup screens that displays

your computer’s model number.

• Computer data – Two boxes below the title that display the system

processor, L2 cache, service tag, and the version number of the BIOS.

• Options – A scrollable box listing options that define the configuration

of your computer (including installed hardware, power conservation,
and security features).

Fields to the right of the listed options contain settings or values. The
settings and values that you can change are brighter on the screen. All
other settings and values are set by the computer and cannot be
changed. When <Enter> appears to the right of an option, press
<Enter> to access a pop-up menu of additional options.

• Key functions – A line of boxes across the bottom of all system setup

screens that lists keys and their functions within the system setup
program.

• Help – Press <F1> for information on the option that is selected

(highlighted).

Clearing Forgotten Passwords

If you forget your user or setup password, you cannot operate your computer
or change settings in the system setup program until you clear the forgotten
password(s).

NOTICE: The following procedure resets all standard settings for your

computer. Before proceeding, record all current settings so that you can
restore them when you finish this procedure.

Remove the computer cover (see page 40).

1

2 Locate jumper PSWD on the system board (see page 43) and move

the jumper plug so that pins 1 and 2 are jumpered.

3 Replace the computer cover (see page 57), plug your computer into an

electrical outlet, and turn on the computer.

Appendix 65

4 Press <Enter> at the Maintenance screen and then click Yes to clear

all passwords.

5 Press <F10> to save your changes and exit the system setup program.

Replacing the Battery

A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on
the computer, replace the battery.

www.dell.com | support.dell.com

CAUTION: A new battery can explode if it is incorrectly installed.

Replace the 3-V CR2032 battery only with the same or equivalent
type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions.

Record all the screens in the system setup program so that you can

1

restore the correct settings in step 6.

2 Remove the computer cover (see page 40).

NOTICE: To avoid damage to the system board while you pry the battery

loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).

Locate the battery socket (see page 43) and pry the battery out of its

3

socket with your fingers or with a plastic screwdriver.

4 Insert the battery into the socket with the side labeled “+” facing up.

battery

battery socket
(BATTERY)

66 Appendix

5 Replace the computer cover (see page 57) and plug your computer and

devices into their electrical outlets.

6 Access the system setup program and restore the settings you recorded

in step 1.

Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides
for restoration of the operating system, application software, and hardware
drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell­installed hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional
technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-

1

installed" software and peripherals

. Support for third-party software and
peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software & Peripherals

2

(DellWare™), Readyware, and Custom Factory Integration (DellPlus™)

1

Repair services are provided pursuant to the terms and conditions of your limited
warranty and any optional support service contract purchased with the com­puter.

2

All Dell-standard components included in a Custom Factory Integration (CFI)
project are covered by the standard Dell limited warranty for your computer.
However, Dell also extends a parts replacement program to cover all nonstand­ard, third-party hardware components integrated through CFI for the duration
of the computer's service contract.

.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the
application software that is preinstalled on the computer during the
manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell­branded modular bay or PC Card accessories. In addition, any Dell-branded
monitors, keyboards, mice, speakers, microphones for telephonic modems,
docking stations/port replicators, networking products, and all associated
cabling are included.

Appendix 67

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or
application software sold by Dell not under the Dell brand (printers,
scanners, cameras, games, and so on). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.

HINT: Toll-free numbers

are for use within the
country for which they are

www.dell.com | support.dell.com

listed.

Country (City)
International Access Code
Country Code
City Code

Antigua and Barbuda General Support 1-800-805-5924

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following tables. If you need assistance
in determining which codes to use, contact a local or an international
operator.

See “Dell Technical Support Policy” on page 67 for a description of the
hardware and software support provided by Dell.

Department Name or Service Area,

Website and E-mail Address

Home and Small Business 1-300-65-55-33

Government and Business toll free: 1-800-633-559

Preferred Accounts Division (PAD) toll free: 1-800-060-889

Customer Care toll free: 1-800-819-339

Corporate Sales toll free: 1-800-808-385

Transaction Sales toll free: 1-800-808-312

Fax toll free: 1-800-818-341

Local Numbers, and

Area Codes,

Toll Free Numbers

68 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Home/Small Business Sales 01 795 67602

Home/Small Business Fax [phone]

Home/Small Business Customer Care 01 795 67603

Preferred Accounts/Corporate Customer Care 0660 8056

Home/Small Business Technical Support 01 795 67604

Preferred Accounts/Corporate Technical Support 0660 8779

Switchboard 01 491 04 0

Website: http://support.euro.dell.com

E-mail: [e-mail]

Barbados General Support 1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Technical Support 02 481 92 88

Customer Care 02 481 91 19

Home/Small Business Sales toll free: 0800 16884

Corporate Sales 02 481 91 00

Fax [phone]

Switchboard 02 481 91 00

Website: http://support.euro.dell.com

E-mail: [e-mail]

E-mail for French Speaking Customers:
http://support.euro.dell.com/be/fr/emaildell/

Bermuda General Support 1-800-342-0671

Brazil

International Access Code: 0021

Country Code: 55

City Code: 51

Brunei

Country Code: 673

Customer Support, Technical Support 0800 90 3355

Tech Support Fax [phone]

Sales 0800 90 3366

Website: http://www.dell.com/br

Customer Technical Support (Penang, Malaysia) 604 633 4966

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales (Penang, Malaysia) 604 633 4955

Appendix 69

Country (City)
International Access Code
Country Code
City Code

Canada (North York, Ontario)

International Access Code: 011

www.dell.com | support.dell.com

Cayman Islands General Support 1-800-805-7541

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Colombia General Support 980-9-15-3978

Costa Rica General Support 0800-012-0435

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Automated Order-Status System toll free: 1-800-433-9014

AutoTech (Automated technical support) toll free: 1-800-247-9362

Customer Care (From outside Toronto) toll free: 1-800-387-5759

Customer Care (From within Toronto) 416 758-2400

Customer Technical Support toll free: 1-800-847-4096

Sales (Direct Sales—from outside Toronto) toll free: 1-800-387-5752

Sales (Direct Sales—from within Toronto) 416 758-2200

Sales (Federal government, education, and

toll free: 1-800-567-7542

medical)

Sales (Major Accounts) toll free: 1-800-387-5755

TechFax toll free: 1-800-950-1329

Sales, Customer Support, and Technical Support toll free: 1230-020-4823

Home and Small Business Technical Support toll free: 800 858 2437

Corporate Accounts Technical Support toll free: 800 858 2333

Customer Experience toll free: 800 858 2060

Home and Small Business toll free: 800 858 2222

Preferred Accounts Division toll free: 800 858 2062

Large Corporate Accounts North toll free: 800 858 2999

Large Corporate Accounts East toll free: 800 858 2020

Large Corporate Accounts South toll free: 800 858 2355

Large Corporate Accounts GCP toll free: 800 858 2055

Large Corporate Accounts HK toll free: 800 964108

Large Corporate Accounts GCP HK toll free: 800 907308

70 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Technical Support 02 22 83 27 27

Customer Care 02 22 83 27 11

Fax [phone]

TechFax 02 22 83 27 28

Switchboard 02 22 83 27 11

Website: http://support.euro.dell.com

E-mail: [e-mail]

Denmark (Horsholm)

International Access Code: 00

Country Code: 45

Technical Support 45170182

Relational Customer Care 45170184

Home/Small Business Customer Care 32875505

Switchboard 45170100

Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594

Fax Switchboard 45170117

Website: http://support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Servers:
[e-mail]

Dominican Republic General Support 1-800-148-0530

El Salvador General Support 01-899-753-0777

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Technical Support 09 253 313 60

Technical Support Fax [phone]

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09 693 791 94

Fax [phone]

Switchboard 09 253 313 00

Website: http://support.euro.dell.com

E-mail: [e-mail]

Appendix 71

Country (City)
International Access Code
Country Code
City Code

France (Paris/Montpellier)

International Access Code: 00

Country Code: 33

City Code: (1) (4)

www.dell.com | support.dell.com

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Guatemala General Support 1-800-999-0136

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (Alternative) 04 99 75 40 00

Sales 0825 004 700

Fax [phone]

Fax (Alternative) 04 99 75 40 01

Website: http://support.euro.dell.com

E-mail: http://support.euro.dell.com/fr/fr/emaildell/

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 01 55 94 71 00

Sales 0155947100

Fax [phone]

Website: http://support.euro.dell.com

E-mail: http://support.euro.dell.com/fr/fr/emaildell/

Technical Support 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Website: http://support.euro.dell.com

E-mail: [e-mail]

72 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Hong Kong

International Access Code: 001

Country Code: 852

Technical Support toll free: 800 96 4107

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll free: 800 96 4109

Corporate Sales toll free: 800 96 4108

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Technical Support 1850 543 543

Home User Customer Care 01 204 4095

Small Business Customer Care 01 204 4026

Corporate Customer Care 01 279 5011

Sales 01 204 4444

SalesFax 01 204 0144

Fax [phone]

Switchboard 01 204 4444

Website: http://support.euro.dell.com

E-mail: [e-mail]

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14

Fax [phone]

Switchboard 02 696 821 12

Website: http://support.euro.dell.com

E-mail: http://support.euro.dell.com/it/it/emaildell/

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax [phone]

Switchboard 02 577 821

Website: http://support.euro.dell.com

E-mail: http://support.euro.dell.com/it/it/emaildell/

Jamaica General Support 1-800-682-3639

Appendix 73

Country (City)
International Access Code
Country Code
City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

www.dell.com | support.dell.com

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support (Server)

Technical Support Outside of Japan (Server)

Technical Support (Dimension™ and Inspiron™)

toll free: 0120-1984-35

81-44-556-4152

toll free: 0120-1982-26

Technical Support Outside of Japan (Dimension
and Inspiron)

Technical Support (Dell Precision™, OptiPlex™

81-44-520-1435

toll free: 0120-1984-33

and Latitude™)

Technical Support Outside of Japan (Dell

81-44-556-3894

Precision, OptiPlex, and Latitude)

24-Hour Automated Order Service 044 556-3801

Customer Care 044 556-4240

Business Sales Division (up to 400 employees) 044 556 3494

Preferred Accounts Division Sales (over 400

044 556-3433

employees)

Large Corporate Accounts Sales (over 3500

044 556-3440

employees)

Public Sales (Government Agencies, Educational

044 556 3440

Institutions, and Medical Institutions)

Global Segment Japan 044 556 3469

Individual User 044 556 1657

Faxbox Service 044 556-3490

Switchboard 044 556-4300

Website: http://support.jp.dell.com

Technical Support toll free: 080-200-3800

Sales toll free: 080-200-3600

Customer Service (Seoul, Korea) toll free: 080-200-3800

Customer Service (Penang, Malaysia) 604 633 4949

Fax [phone]

Switchboard 2194-6000

74 Appendix

Country (City)
International Access Code
Country Code
City Code

Latin America Customer Technical Support (Austin, Texas,

Luxembourg

International Access Code: 00

Country Code: 352

Macau

Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Department Name or Service Area,

Website and E-mail Address

U.S.A.)

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer
Service)(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.) 512 728-4600

Technical Support (Brussels, Belgium) 02 481 92 88

Home/Small Business Sales (Brussels, Belgium) toll free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (Brussels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00

Website: http://support.euro.dell.com

E-mail: [e-mail]

Technical Support toll free: 0800 582

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll free: 0800 581

Technical Support toll free: 1 800 888 298

Customer Service 04 633 4949

Transaction Sales toll free: 1 800 888 202

Corporate Sales toll free: 1 800 888 213

Area Codes,

Local Numbers, and

Toll Free Numbers

512 728-4093

512 728-3883

or 512 728-3772

Appendix 75

Country (City)
International Access Code
Country Code
City Code

Mexico

International Access Code: 00

Country Code: 52

www.dell.com | support.dell.com

Netherlands Antilles General Support 001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support 001-800-220-1006

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Customer Technical Support 001-877-384-8979

or 001-877-269-3383

Sales 50-81-8800

or 01-800-888-3355

Customer Service 001-877-384-8979

or 001-877-269-3383

Main 50-81-8800

or 01-800-888-3355

Technical Support 020 581 8838

Customer Care 020 581 8740

Home/Small Business Sales toll free: 0800-0663

Home/Small Business Sales Fax [phone]

Corporate Sales 020 581 8818

Corporate Sales Fax [phone]

Fax [phone]

Switchboard 020 581 8818

Website: http://support.euro.dell.com

E-mail: [e-mail]

Home and Small Business 0800 446 255

Government and Business 0800 444 617

Sales 0800 441 567

Fax [phone]

76 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Technical Support 671 16882

Relational Customer Care 671 17514

Home/Small Business Customer Care 23162298

Switchboard 671 16800

Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594

Fax Switchboard 671 16865

Website: http://support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Servers:
[e-mail]

Pan am a General Support 001-800-507-0962

Peru General Support 0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Customer Service Phone [phone]

Customer Care 57 95 999

Sales 57 95 999

Customer Service Fax [phone]

Reception Desk Fax [phone]

Switchboard 57 95 999

Website: http://support.euro.dell.com

E-mail: [e-mail]

Portugal

International Access Code: 00

Country Code: 35

Technical Support 35 800 834 077

Customer Care 800 300 415 or

35 800 834 075

Sales 800 300 410 or

800 300 411 or
800 300 412 or

351 214 220 710

Fax [phone]

E-mail:
http://support.euro.dell.com/es/es/emaildell/

Puerto Rico General Support 1-800-805-7545

Appendix 77

Country (City)
International Access Code
Country Code
City Code

St. Lucia General Support 1-800-882-1521

Singapore (Singapore)

International Access Code: 005

Country Code: 65

South Africa (Johannesburg)

www.dell.com | support.dell.com

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific
Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support toll free: 800 6011 051

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll free: 800 6011 054

Corporate Sales toll free: 800 6011 053

Technical Support 011 709 7710

Customer Care 011 709 7707

Sales 011 709 7700

Fax [phone]

Switchboard 011 709 7700

Website: http://support.euro.dell.com

E-mail: [e-mail]

Customer Technical Support, Customer Service,

604 633 4810

and Sales (Penang, Malaysia)

Home and Small Business

Technical Support 902 100 130

Customer Care 902 118 540

Sales 902 118 541

Switchboard 902 118 541

Fax [phone]

Website: http://support.euro.dell.com

E-mail:
http://support.euro.dell.com/es/es/emaildell/

Corporate

Technical Support 902 100 130

Customer Care 902 118 546

Switchboard 91 722 92 00

Fax [phone]

Website: http://support.euro.dell.com

E-mail:
http://support.euro.dell.com/es/es/emaildell/

78 Appendix

Country (City)
International Access Code
Country Code
City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Ta i wa n

International Access Code: 002

Country Code: 886

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support 08 590 05 199

Relational Customer Care 08 590 05 642

Home/Small Business Customer Care 08 587 70 527

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

Website: http://support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Latitude and Inspiron:
[e-mail]

E-mail Support for OptiPlex: [e-mail]

E-mail Support for Servers:
[e-mail]

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care (Home and Small Business) 0848 802 202

Customer Care (Corporate) 0848 821 721

Fax [phone]

Switchboard 022 799 01 01

Website: http://support.euro.dell.com

E-mail: [e-mail]

E-mail for French Speaking HSB and Corporate
Customers:
http://support.euro.dell.com/ch/fr/emaildell/

Technical Support toll free: 0080 60 1255

Technical Support (Servers) toll free: 0080 60 1256

Transaction Sales toll free: 0080 651 228

or 0800 33 556

Corporate Sales toll free: 0080 651 227

or 0800 33 555

Appendix 79

Country (City)
International Access Code
Country Code
City Code

Thailand

International Access Code: 001

Country Code: 66

Trinidad/Tobago General Support 1-800-805-8035

U.K. (Bracknell)

International Access Code: 010

www.dell.com | support.dell.com

Country Code: 44

City Code: 1344

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support toll free: 0880 060 07

Customer Service (Penang, Malaysia) 604 633 4949

Sales toll free: 0880 060 09

Technical Support (Corporate/Preferred

0870 908 0500

Accounts/PAD [1000+ employees])

Technical Support (Direct/PAD and General) 0870 908 0800

Global Accounts Customer Care 01344 723186

Home and Small Business Customer Care 0870 906 0010

Corporate Customer Care 01344 72 3185

Preferred Accounts (500-5000 employees)

01344 723196

Customer Care

Central Government Customer Care 01344 723193

Local Government Customer Care 01344 723194

Home/Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860456

Website: http://support.euro.dell.com

E-mail: [e-mail]

80 Appendix

Country (City)
International Access Code
Country Code
City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Automated Order-Status System toll free: 1-800-433-9014

AutoTech (for portable and desktop computers) toll free: 1-800-247-9362

Dell Home and Small Business Group (for portable and desktop computers):

Customer Technical Support (Return Material

toll free: 1-800-624-9896

Authorization Numbers)

Customer Technical Support (Home sales

toll free: 1-877-576-3355

purchased via http://www.dell.com)

Customer Service (Credit Return Authorization

toll free: 1-800-624-9897

Numbers)

National Accounts (systems purchased by established Dell national accounts
[have your account number handy], medical institutions, or value-added resellers
[VARs]):

Customer Service and Technical Support (Return

toll free: 1-800-822-8965

Material Authorization Numbers)

Public Americas International (systems purchased by governmental agencies
[local, state, or federal] or educational institutions):

Customer Service and Technical Support (Return

toll free: 1-800-234-1490

Material Authorization Numbers)

Dell Sales toll free: 1-800-289-3355

or toll free: 1-800-879-3355

Spare Parts Sales toll free: 1-800-357-3355

DellWare™ toll free: 1-800-753-7201

Desktop and Portable Fee-Based Technical

toll free: 1-800-433-9005

Support

Sales (Catalogs) toll free: 1-800-426-5150

Fax toll free: 1-800-727-8320

TechFax toll free: 1-800-950-1329

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

toll free: 1-877-DELLTTY

(1-877-335-5889)

Switchboard 512 338-4400

DellNet™ Technical Support toll free: 1-877-Dellnet

(1-877-335-5638)

Appendix 81

Country (City)
International Access Code
Country Code
City Code

US Virgin Islands General Support 1-877-673-3355

Venezuela General Support 8001-3605

www.dell.com | support.dell.com

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1 Call Dell to obtain an authorization number, and write it clearly and

prominently on the outside of the box.

2 Include a copy of the invoice and a letter describing the reason for the

return.

3 Include any accessories that belong with the item(s) being returned

(power cables, CDs, guides, and so on) if the return is for credit.

4 Pack the equipment to be returned in the original (or equivalent)

packing materials.

You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.

82 Appendix

Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.

Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM commercial broadcast, television, cellular services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computers, contribute to the electromagnetic
environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer has been designed and determined to be compliant
with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the

receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or
an experienced radio/television technician for additional suggestions.
You may find the FCC Interference Handbook, 1986, to be helpful. It is
available from the U.S. Government Printing Office, Washington, DC
20402, Stock No. 004-000-00450-7 or on the World Wide Web at
http://www.fcc.gov/cib/Publications/tvibook.html.

Dell computers are designed, tested, and classified for their intended
electromagnetic environment. These electromagnetic environment
classifications generally refer to the following harmonized definitions:

• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

Information Technology Equipment (ITE), including devices, expansion
cards, printers, input/output (I/O) devices, monitors, and so on, that are
integrated into or connected to the computer should match the
electromagnetic environment classification of the computer.

NOTICE: A Notice About Shielded Signal Cables: Use only shielded cables

for connecting devices to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables ensures
that you maintain the appropriate EMC classification for the intended
environment. For parallel printers, a cable is available from Dell. If you prefer,
you can order a cable from Dell on the World Wide Web at
http://www.dell.com/products/dellware/index.htm.

Appendix 83

www.dell.com | support.dell.com

Most Dell computers are classified for Class B environments. To determine
the electromagnetic classification for your computer or device, refer to the
following sections specific for each regulatory agency. Each section provides
country-specific EMC/EMI or product safety information.

FCC Notices (U.S. Only)

Most Dell computers are classified by the Federal Communications
Commission (FCC) as Class B digital devices. However, the inclusion of
certain options can change the rating of some configurations to Class A. To
determine which classification applies to your computer, examine all FCC
registration labels located on the bottom or back panel of your computer, on
card-mounting brackets, and on the cards themselves. If any one of the
labels carries a Class A rating, your entire computer is considered to be a
Class A digital device. If all labels carry an FCC Class B rating as
distinguished by either an FCC ID number or the FCC logo, ( ), your
computer is considered to be a Class B digital device.

Once you have determined your computer’s FCC classification, read the
appropriate FCC notice. Note that FCC regulations provide that changes
or modifications not expressly approved by Dell could void your authority to
operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:

84 Appendix

• This device may not cause harmful interference.

• This device must accept any interference received, including

interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the manufacturer’s instruction
manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference
at your own expense.

Class B

This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instruction manual, may cause interference with radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for

help.

Appendix 85

www.dell.com | support.dell.com

The following information is provided on the device or devices covered in
this document in compliance with FCC regulations:

• Model number: MMP

• Company name:

Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA

Battery Disposal

Your computer uses a lithium-ion battery. The lithium-ion battery is a long­life battery, and it is very possible that you will never need to replace it.
However, should you need to replace it, see page 66.

Do not dispose of the battery along with household waste. Contact your
local waste disposal agency for the address of the nearest battery deposit
site.

86 Appendix

NOM Information (Mexico Only)

The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican
standards (NOM):

Exporter: Dell

One Dell Way
Round Rock, TX 78682

Importer: Dell Computer de México,

S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Ship to: Dell Computer de México,

S.A. de C.V. al Cuidado de Kuehne & Nagel de
México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.

Supply voltage: 115/230 VAC

Frequency: 60/50 Hz

Current consumption: 6.0/3.0 A

Appendix 87

www.dell.com | support.dell.com

Información para NOM (únicamente para México)

La información siguiente se proporciona en el dispositivo o en los
dispositivos descritos en este documento, en cumplimiento con los
requisitos de la Norma Oficial Mexicana (NOM):

Exportador: Dell

One Dell Way
Round Rock, TX 78682

Importador: Dell Computer de México,

S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado

de Kuehne & Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.

Tensión alimentación: 115/230 VAC

Frecuencia: 60/50 Hz

Consumo de corriente: 6.0/3.0 A

HINT: Warranty

information in some
regions is provided on a
separate paper document
that comes with your
computer.

88 Appendix

Dell Computer Corporation (“Dell”) manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. For information about the Dell warranty
for your computer, see the Tell Me How help file. To open the file, click the
Start button on the Windows desktop, point to Programs

—> User’s

Guides, and then click Tell Me How.

A

AGP card, 46

removing and replacing, 49

audio. See sound

B

battery

disposal, 86
replacing, 66

BIOS, 64

C

cards, 46

CD drive, 52

CD-RW drives, 52

computer

error messages, 19
removing cover, 40
replacing cover, 57
specifications, 60
turning off, 14

connecting

parallel printer, 12
USB printer, 13

connectors, 43

contact numbers, 68

cover

removing, 40
replacing, 57

D

Dell support policy, 67

display. See monitor

drivers

reinstalling, 32

drives

adding and replacing, 52
fixing problems, 26

DVD drive, 52

E

e-mail

fixing problems, 31

error messages

start-up, 19
Windows, 29

F

FCC notices, 84

finding solutions, 16

fixing problems, 16

e-mail, 31
Internet connection, 30
keyboard, 26
modem, 24
mouse, 25
network, 28
other technical problems, 31
power, 18
printer, 23
scanner, 24
sound and speakers, 22
start-up error messages, 19
video and monitor, 20
windows error messages, 29

floppy drive, 52

adding and removing, 52

front panel

removing and replacing, 45

H

hard drive

adding and removing, 52

help files, 18

I

installing a card, 47

installing drives, 52

Index 89

90

installing memory, 51

interface cable, 56

Internet

fixing problems, 30

K

keyboard

fixing problems, 26

M

memory

adding, 51

messages

start-up, 19
Windows, 29

modem

fixing problems, 24

monitor

fixing problems, 20

mouse

fixing problems, 25

PCI card, 46

power

fixing problems, 18
turning off, 14

power supply, 44

printer

connecting, 12
fixing problems, 23
reinstalling driver, 13
setting up, 12
troubleshooting, 23

R

regulatory notices, 84

reinstalling

drivers and utilities, 32
Windows 2000, 37
Windows 98, 33
Windows Me, 35

ResourceCD, 32

returns, 88

RIMMs. See memory

shutdown, 14

software

reinstalling software, 32

sound

adjusting volume, 22
fixing problems, 22

speaker

adjusting volume, 22
fixing problems, 22

specifications, 60

SuperDisk LS-120 drives, 52

system board

connectors, 43

system setup program, 64

T

technical assistance

telephone numbers and

addresses, 68

warranty repair or credit, 82

troubleshooting, 16

turning off the computer, 14

N

network

fixing problems, 28

P

password

clearing system setup, 65

90 Index

S

safety

electrostatic discharge, 9

safety instructions, 7

screen. See monitor

settings

system setup program, 64

V

video

fixing problems, 20

volume

adjusting, 22

W

warranty, 88

Windows 2000

error messages, 29
reinstalling, 37
shutdown, 14

Windows 98

error messages, 29
reinstalling, 33
shutdown, 14

Windows Me

error messages, 29
reinstalling, 35
shutdown, 14

Z

Zip drives, 52

Index 91

92

92 Index