Dell DIMENSION 4600 User Manual

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Dell™ Dimension™ 4600 Series

Service Tag

CD or DVD headphone connector

CD or DVD volume control dial

floppy drive light*

power light

power button

USB 2.0 connectors (2) headphone connector

power connector

voltage selection switch

serial connector

CD or DVD drive activity light

CD or DVD eject button

floppy drive eject button*

hard-drive activity light

*On computers with an optional floppy drive.

parallel connector

integrated video connector**

keyboard connector center/LFE connector*

line-out connector*

microphone connector*

USB 2.0 connectors (6)

PCI card slots (3)

*On computers with integrated sound.

**On computers with integrated video.

***On computers with a video card.

Model DMC, MTC2

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diagnostic lights (4)

mouse connector

surround connector*

line-in connector*

cover latch

network adapter connector

video connector***

optional sound card connector (see the setup diagram)

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

Tell Me How

help file. To access help files, see page 21.

Windows®

operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, DellNet, Inspiron, Dell Precision, Dimension, OptiPlex, PowerVault, Pow er Ap p, PowerEdge,

PowerConnect, Axim, and Latitude are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DMC, MTC2

July 2004 P/N G7279 Rev. A00

Contents

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Finding Information for Your Computer

. . . . . . . . . . . . . . . . . . . 9

1 Setting Up and Using Your Computer

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printer Cable Connecting a Parallel Printer Connecting a USB Printer

Setting Up a Home and Office Network

Connecting to a Network Adapter Network Setup Wizard

Connecting to the Internet

Setting Up Your Internet Connection

Copying CDs and DVDs

How to Copy a CD or DVD Using Blank CD-Rs and CD-RWs Helpful Tips

Hyper-Threading

Booting to a USB Device

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . . 11

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning Off Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . 18

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Finding Help Information

Battery Problems

Drive Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Floppy drive problems CD drive problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . . . . 21

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Contents 3

Problems writing to a CD-RW drive. . . . . . . . . . . . . . . . . . . 23

DVD drive problems Hard drive problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . 24

E-Mail, Modem, and Internet Problems

Error Messages

General Problems

The computer stops responding A program stops responding A program crashes repeatedly

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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A program is designed for an earlier Microsoft operating system A solid blue screen appears Other software problems Other technical problems General hardware problems

IEEE 1394 Device Problems

Keyboard Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Windows®

4 Contents

Sound and Speaker Problems

No sound from speakers No sound from headphones

Video and Monitor Problems

If the screen is blank

. . . . . . . . . . . . . . . . . . . . . . . . . 36

If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . . . 35

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3 Advanced Troubleshooting

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dell Diagnostics

Starting the Dell Diagnostics Dell Diagnostics Main Menu

Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

What Is a Driver? Identifying Drivers Reinstalling Drivers

Restoring Your Operating System

Using Microsoft Using Dell PC Restore by Symantec

Resolving Software and Hardware Incompatibilities

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . 43

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. . . . . . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . . . . 46

Windows XP System Restore . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . 49

4 Adding Parts

Front and Back View of the Computer. . . . . . . . . . . . . . . . . . . . 51

Front View Back View

Removing the Computer Cover

Looking Inside Your Computer

System Board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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. . . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . . 57

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Adding Cards

Adding or Replacing the AGP Card

Removing an AGP Card Installing an AGP Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . . . 62

Adding or Replacing a Second Hard Drive

Adding a Floppy Drive

Adding a Second CD or DVD Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . 63

Contents 5

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

DDR Memory Overview Memory Installation Guidelines Installing Memory

. . . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Replacing the Computer Cover

. . . . . . . . . . . . . . . . . . . . . . . 78

5 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

System Setup

Overview Viewing Settings Boot Sequence

Clearing Forgotten Passwords

Replacing the Battery

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals

FCC Notices (U.S. Only)

Class A Class B FCC Identification Information

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

6 Contents

Safety Instructions

See your

Product Information Guide

for safety instructions.

Safety Instructions 7

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8 Safety Instructions

Finding Information for Your Computer

What are you looking for? Find It Here

• How to set up my computer

Setup Diagram

• Tips on using the Microsoft® Windows

• How to clean my computer

• How to use my mouse and keyboard

• Express Service Code and Service Tag

• Microsoft Windows License Label

operating system

Tell Me How Help File

Click the

Click

Express Service Code and Product Key Label

Start

button and click

User and system guides Tell Me How

Help and Support

and click

These labels are located on your computer.

User’s guides

Finding Information for Your Computer 9

What are you looking for? Find It Here

• Latest drivers for my computer

• Answers to technical service and support questions

• Online discussions with other users and technical support

• Documentation for my computer

www.dell.com | support.dell.com

• How to use Windows XP

• Documentation for my computer

• Documentation for devices (such as a modem)

Dell Support Website — support.dell.com

The Dell Support website provides several online tools, including:

• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses

• Community Forum — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, order status, warranty, and repair information

• Downloads — Drivers, patches, and software updates

• Reference — Computer documentation, product specifications, and white papers

Windows XP Help and Support Center

Click the

Type a word or phrase that describes your problem and click the arrow

Start

button and click

Help and Support

icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

10 Finding Information for Your Computer

Setting Up and Using Your Computer

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

• Contact the printer manufacturer for technical assistance.

Printer Cable

Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a Parallel Printer

Complete the operating system setup, if you have not already done so.

Shut down the computer through the

NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable.

Attach the parallel printer cable to the parallel connector on the computer and tighten the

two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.

Start

menu (see page 18).

Setting Up and Using Your Computer 11

parallel connector on computer

connector on printer

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Turn on the printer and then turn on the computer. If the window appears, click

Install the printer driver if necessary. See the documentation that came with your printer.

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup if you have not already done so.

Install the printer driver if necessary. See the documentation that came with your printer.

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

screws (2)

parallel printer cable

Cancel

notches (2)

clips (2)

Add New Hardware Wizard

12 Setting Up and Using Your Computer

USB connector on computer

USB connector

USB printer cable

on printer

Setting Up a Home and Office Network

Connecting to a Network Adapter

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

To connect a network cable:

Connect the network cable to the network adapter connector on the back of your computer.

NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network connection device, such as a

network wall jack.

NOTE: Do not use a network cable with a telephone wall jack.

Setting Up and Using Your Computer 13

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Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

Click the

Network Setup Wizard

click

On the welcome screen, click

Click

Checklist for creating a network

NOTE: Selecting the connection method This computer connects directly to the Internet enables the

integrated firewall provided with Windows XP.

Complete the checklist and required preparations, and return to the Network Setup Wizard.

Follow the instructions on the screen.

Start

button, point to

network adapter connector on computer

All Programs→ Accessories→ Communications

network wall jack

network cable

, and then

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a phone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing phone line. With a DSL connection, you can access the Internet and use your phone on the same line simultaneously.

14 Setting Up and Using Your Computer

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

Save and close any open files, and exit any open programs.

Double-click the

Follow the instructions on the screen to complete the setup.

If you do not have an Internet connection with a different ISP:

Save and close any open files, and exit any open programs.

Click the

The

Click

In the next window, click the appropriate option:

Start

New Connection Wizard

Connect to the Internet

• If you do not have an ISP and want to select one, click

service providers (ISPs)

• If you have already obtained setup information from your ISP but you did not receive a

setup CD, click

• If you have a CD, click

Click

If you selected instructions on the screen to complete the setup.

MSN Explorer

button and click

AOL

Internet Explorer

appears.

Set up my connection manually

Use the CD I got from an ISP

Set up my connection manually

icon on the Windows® desktop.

icon on your desktop or if you want to set up an

Choose from a list of Internet

, continue to step 6. Otherwise, follow the

NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under

click

Use the setup information provided by your ISP to complete the setup.

How do you want to connect to the Internet?

, and then

If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Setting Up and Using Your Computer 15

Copying CDs and DVDs

NOTE: Ensure that you follow all copyright laws when you create CDs.

This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or DVD/CD-RW combo drive.

The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and click

RecordNow Help

RecordNow Tutorial

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How to Copy a CD or DVD

NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for

available software patches at the Sonic support website at support.sonic.com.

NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic

RecordNow.

Click the

Click either the audio tab or the data tab, depending on the kind of CD you are planning to copy.

Click

Exact Copy

To copy the CD or DVD:

•

If you have one CD or DVD drive

computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the CD or DVD drive and click

•

If you have two CD or DVD drives

source CD or DVD and click the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.

Using Blank CD-Rs and CD-RWs

Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

Start

button, point to

All Programs→

Sonic→ RecordNow!→ RecordNow!.

, ensure that the settings are correct and click

, select the drive into which you have inserted your

Copy

. The computer copies the data on the CD or DVD to

Copy

. The

16 Setting Up and Using Your Computer

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project.

• You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic RecordNow.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic support website at

support.sonic.com

for additional information.

Hyper-Threading

Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical microprocessor to function as two logical microprocessors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft Windows

XP operating system because Windows XP is optimized to take advantage of HyperThreading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using HyperThreading with your software.

To determine if your computer is using Hyper-Threading technology:

Click the

Click

In the

Start

button, right-click

Hardware

and click

Device Manager

My Computer

Device Manager

, and then click

Properties

window, click the plus (+) sign next to the processor type. If Hyper-

Threading is enabled, the processor is listed twice.

You can enable or disable Hyper-Threading through system setup. For more information on HyperThreading, search the Knowledge Base on the Dell Support website at

support.dell.com

Setting Up and Using Your Computer 17

Booting to a USB Device

NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable,

check the device documentation.

To restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive:

Connect the USB device to a USB connector..

Shut down (see page 18) and restart the computer.

Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Microsoft see the Windows desktop. Then shut down your computer through the

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again.

NOTE: This procedure changes the boot sequence for one time only. On the next start-up, the computer

boots according to the devices specified in system setup.

When the boot device list appears, highlight

The computer restarts to the connected USB device.

Turning Off Your Computer

NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating

system shutdown, as described next, rather than by pressing the power button.

Save and close any open files, exit any open programs, click the

Turn Off Computer

In the

Turn off computer

The computer turns off after the shutdown process finishes.

window, click

Windows® logo appears, continue to wait until you

Start

menu and try

USB Flash Device

Tur n of f

and press <Enter>.

Start

button, and then click

18 Setting Up and Using Your Computer

Solving Problems

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 32.

Press a key or move the mouse. See the Tell Me How help file for information on standby mode. For more information, see page 32.

Get technical assistance from Dell. See page 88.

See page 25.

Solving Problems 19

www.dell.com | support.dell.com

See page 36.

See page 35.

See page 33.

See page 24.

See page 30.

See page 21.

See page 31.

See page 34.

See page 25.

See page 26.

20 Solving Problems

See page 24.

See page 26.

Finding Help Information

TO ACCESS THE TELL ME HOW HELP FILE —

Click the

Click

TO ACCESS WINDOWS HELP —

Click the

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions shown on the screen.

TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See page 9.

Start

button and click

User and system guides Tell Me How

Start

button and click

Help and Support

and click

User’s guides

Help and Support

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the

battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on

the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 86). If the battery still does not work properly, contact Dell (see page 90).

Drive Problems

Floppy drive problems

ENSURE THAT WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Solving Problems 21

TEST THE DRIVE —

• Insert another disk to eliminate the possibility that the original floppy disk is defective.

• Insert a bootable floppy disk and reboot the computer.

ENSURE THAT THE DISK IS NOT FULL OR WRITE-PROTECTED — Ensure that the disk has available space and that it is not write-protected (locked). See the following figure.

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NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads,

which can render the drive inoperable.

back of floppy disk

write-protected

not writeprotected

CLEAN THE DRIVE — Use a commercially available cleaning kit.

CD drive problems

NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in

the drive or the CD.

ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

22 Solving Problems

TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that the original CD is defective.

CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 35.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the

CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your CDs. To access help files, see page 21.

Problems writing to a CD-RW drive

CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW DISC — For information on power conservation modes, see the Tell Me How help file or search for the keyword standby in Windows Help. To access help files, see page 21.

DVD drive problems

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all

DVD drives.

TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original DVD is defective.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see page 21.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 49.

Solving Problems 23

Hard drive problems

RUN CHECK DISK —

Click the

Right-click the drive letter (local disk) that you want to scan for errors, and then click

Click the

Under

Click

Start

button and click

Tools

tab.

Error-checking

Start.

, click

My Computer

Check Now

Properties

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E-Mail, Modem, and Internet Problems

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is

connected to a digital telephone network.

CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.

CHECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.

USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.

(Modem Helper is not available on all computers.)

24 Solving Problems

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS® —

Click the

Click

Click the

Click the COM port for your modem.

Click

Start

button and click

Control Panel Printers and Other Hardware Phone and Modem Options

Modems

Properties

tab.

, click the

Diagnostics

tab, and then click

Query Modem

to verify that the modem

is communicating with Windows. If all commands receive responses, the modem is operating properly.

TURN OFF CALL WAITING (CATCH-PHONE) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

Click the

Click

Click your connection type to highlight it.

Click the

Select the disable code from the drop-down menu (for example, *70).

Click

Start

button and click

Control Panel. Printers and Other Hardware

Dialing Rules

tab and click

To Disable Call Waiting

Apply

and click OK.

, and then click

Edit

Phone and Modem Options.

box to place a checkmark in it.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.

ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER — Contact an Internet service provider to subscribe.

CONTACT YOUR INTERNET SERVICE PROVIDER — Contact your Internet service provider for assistance.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.

Solving Problems 25

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

Click the

Click

Add or Remove Programs

Select the program you want to remove.

Click the

See the program documentation for installation instructions.

INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

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NON-SYSTEM DISK ERROR — A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.

NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first.

OPERATING SYSTEM NOT FOUND — Contact Dell (see page 90).

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is

too large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk.

Start

button and click

Change or Remove Program

Control Panel

icon.

x:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.

General Problems

The computer stops responding

TURN THE COMPUTER OFF — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.

26 Solving Problems

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer responding.

Click

End Task

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with

information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

Click the

Wizard

In the welcome screen, click

Follow the instructions on the screen.

Start

button, point to

All Programs→ Accessories

, and then click

Program Compatibility

A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other technical problems

GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See "Dell Technical Support Policy (U.S. Only)" on page 88 for a description of the hardware and software support provided by Dell.

CALL DELL — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see page 90). See "Dell Technical Support Policy (U.S. Only)" on page 88 for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may exist:

• Your computer locks up, particularly while using a specific device.

• A recently added device does not work.

• A sound card emits noise or demonstrates other problems.

28 Solving Problems

• Unintelligible characters print from the printer.

• The mouse pointer does not move or "stutters" when it moves.

• Messages appear stating that the computer is not operating at maximum performance.

• Errors occur and programs crash for no apparent reason.

• Nothing displays on the monitor.

REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT — If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance.

CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL

TROUBLESHOOTING INFORMATION

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 49.

IEEE 1394 Device Problems

NOTE: Check Windows Explorer to see if your device is listed as a drive.

CHECK THE IEEE 1394 DEVICE — Ensure that the IEEE 1394 device is properly inserted into the connector.

ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS® —

Click the

Click

Click If your IEEE 1394 device is listed, Windows recognizes the device.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE — Contact Dell (see page 90).

IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL — Contact the IEEE 1394 device

manufacturer.

Start

button.

Control Panel Printers and Other Hardware

Solving Problems 29

Keyboard Problems

RESTART THE COMPUTER —

• If the mouse is functioning, shut down the computer through the the computer shuts down, press the power button to restart the computer.

• If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer.

CHECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

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• Shut down the computer (see page 13), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Remove keyboard extension cables and connect the keyboard directly to the computer.

TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 49.

Start

menu (see page 13). After

Mouse Problems

RESTART THE COMPUTER —

Simultaneously press <Ctrl><Esc> to display the

Ty p e u, press the keyboard arrow keys to highlight <Enter>.

After the computer turns off, press the power button to restart the computer.

IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER, RECONNECT THE MOUSE CABLE —

Simultaneously press <Ctrl><Esc> to display the

Ty p e u, press the keyboard arrow keys to highlight <Enter>.

After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your computer.

Start the computer.

30 Solving Problems

Start

menu.

Shut down

Start

menu.

Shut down

Tur n O ff

, and then press

IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER, REMOVE THE POWER CABLE, AND THEN

RECONNECT THE MOUSE CABLE — If the mouse is connected after the power is turned on, the mouse

appears to be nonfunctional. To make the mouse function properly:

While your computer is on, remove the power cable from the back of the computer.

Connect the mouse to the computer.

Reconnect the power cable.

Turn on your computer.

Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.

CHECK THE MOUSE CABLE —

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Ensure that the cable is firmly connected to the computer.

TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.

CHECK THE MOUSE SETTINGS —

Click the

Click

Try adjusting the settings.

Start

Mouse

button, click

Control Panel

, and then click

Printers and Other Hardware

REINSTALL THE MOUSE DRIVER — See page 45.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 49.

Network Problems

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is connected as shown on page 14.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — No light indicates that no network communication exists. Replace the network cable.

Solving Problems 31

network integrity/ speed light

RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.

activity light

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CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 49.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

ADJUST THE POWER PROPERTIES — Your computer may be in standby or hibernate mode. For

information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in Windows

IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.

IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.

• Ensure that the main power cable is securely connected to the system board.

• Ensure that the front panel cable is securely connected to the system board.

• If the problem persists, contact Dell (see page 90).

Help. To access help files, see page 21.

32 Solving Problems

IF THE POWER LIGHT IS STEADY AMBER — The computer is receiving electrical power, but an internal power problem might exist.

• Ensure that the microprocessor power cable is securely connected to the system board.

• Remove and then reinstall the memory modules.

• Remove and then reinstall any cards.

• If the problem persists, contact Dell (see page 90).

IF THE POWER LIGHT IS BLINKING AMBER — A device might be malfunctioning or incorrectly installed.

• Ensure that the main power cable is securely connected to the system board.

• If the problem persists, contact Dell (see page 90).

ELIMINATE INTERFERENCE — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are:

• Power extension cables

• Keyboard and mouse extension cables

• Too many devices on a power strip

• Multiple power strips connected to the same electrical outlet

Printer Problems

NOTE: If you need technical assistance for your printer, call the printer’s manufacturer. See the printer

documentation for the correct phone number.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON — See the printer documentation for power button information.

VERIFY THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see page 11).

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Solving Problems 33

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS® —

Click the

Click

Start

button.

Control Panel Printers and Other Hardware

View installed printers or fax printers

If the printer is listed, right-click the printer icon.

Click

Properties, following port(s): following port(s):

and then select the

setting is setting is

LPT1 (Printer Port) USB

Ports

tab. For a parallel printer, ensure that the

. For a USB printer, ensure that the

Print to the

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REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Scanner Problems

NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner,

call the scanner’s manufacturer. See the scanner documentation for the correct phone number.

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

CHECK THE CABLE CONNECTIONS —

• If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.

• Ensure that the scanner cable is firmly connected to the computer and to the scanner.

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT® WINDOWS® —

Click the

Click

Printers and Other Hardware

Click

Scanners and Cameras

If your scanner is listed, Windows recognizes the scanner.

Start

button and click

Control Panel

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

34 Solving Problems

Sound and Speaker Problems

No sound from speakers

NOTE: The volume control in some MP3 players overrides the Windows® volume setting. If you have

been listening to MP3 songs, ensure that you did not turn the player volume down or off.

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

ENABLE DIGITAL MODE — Your speakers do not work if the CD drive is operating in analog mode. To enable digital mode:

Click the

Click

Click the

Double-click the name of your CD drive.

Click the

Check the

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

RUN THE SPEAKER DIAGNOSTICS — Some speaker systems have self- diagnostics. See the speaker documentation for diagnostics instructions.

Start

button, click

Sounds and Audio Devices

Hardware

Properties

Enable digital CD audio for this CD-ROM device

tab.

Control Pane l

, and then click

Sounds, Speech, and Audio Devices

box.

Solving Problems 35

REINSTALL THE AUDIO (SOUND) DRIVER — See page 45.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 49.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see page 49).

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DISABLE DIGITAL MODE — Your CD or DVD drive headphones do not work if the CD or DVD drive is operating in digital mode. To disable digital mode:

Click the

Click

Sounds and Audio Devices

Click the

Double-click the name of your CD drive.

Click the

Uncheck the

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

If the screen is blank

NOTE: See the monitor documentation for troubleshooting procedures.

CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

Start

button, click

Hardware

Properties

tab.

Enable digital CD audio for this CD-ROM device

Control Panel

, and then click

Sounds, Speech, and Audio Devices

box.

CHECK THE MONITOR CABLE CONNECTION — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)Ensure that the video cable is connected as shown on the setup diagram for your computer.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

36 Solving Problems

SWAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable is defective.

TEST THE VIDEO EXTENSION CABLE (IF USED) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective.

TEST ANOTHER MONITOR — If another monitor is available, connect it to the computer.

CHECK THE DIAGNOSTIC LIGHTS — See page 44.

If the screen is difficult to read

CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality.

ADJUST THE WINDOWS® DISPLAY SETTINGS —

Click the

Click

Try different settings for

Start

button and click

Appearance and Themes Display

and click the

Settings

Screen resolution

Control Panel

tab.

and

Color quality.

RESTORE THE RECOMMENDED SETTINGS — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 21.

Solving Problems 37

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38 Solving Problems

Advanced Troubleshooting

Diagnostic Lights

To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 39). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Light Pattern Problem Description Suggested Resolution

The computer is in a normal off condition or a possible pre-BIOS failure has occurred.

A B C D

= yellow

= green

= off

Verify that the computer is plugged into a working electrical outlet and that you have pressed the power button.

Advanced Troubleshooting 39

Light Pattern Problem Description Suggested Resolution

A B C D

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A B C D

Memory modules are detected, but a memory failure has occurred.

A possible expansion card failure has occurred.

• If you have one memory module installed, reinstall it (see page 75) and restart the computer.

• If you have two or more memory modules installed, remove the modules, reinstall one module see page 75), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see page 75).

• If the problem persists, contact Dell (see page 90).

Determine if a conflict exists by removing a card (not the video card) (see page 62) and then restarting the computer.

If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer.

Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 49).

If the problem persists, contact Dell (see page 90).

= yellow

= green

= off

40 Advanced Troubleshooting

Light Pattern Problem Description Suggested Resolution

A possible video card failure has occurred.

A B C D

A possible floppy or hard drive failure has occurred.

• If the computer has a video card, remove the card and reinstall it (see page 62), and restart the computer.

• If the problem still exists, install a video card that you know works and restart the computer.

• If the problem persists or the computer has integrated video, contact Dell (see page 90).

Reseat all power and data cables and restart the computer.

A B C D

A possible USB failure has occurred. Reinstall all USB devices, check

cable connections, and then restart the computer.

A B C D

= yellow

= green

= off

No memory modules are detected.

• Reinstall all memory modules (see page 75) and restart the computer.

• To eliminate the possibility of a faulty memory connector, remove all memory modules (see page 75), reinstall one memory module (if the computer supports a single module), and then restart the computer. If the computer starts normally, move the memory module to a different connector and restart the computer. Continue until you have identified a faulty connector or reinstalled all modules without error.

Advanced Troubleshooting 41

Light Pattern Problem Description Suggested Resolution

A B C D

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A B C D

Memory modules are detected, but a memory configuration or compatibility error exists.

A possible expansion card failure has occurred.

Other failure has occurred.

• Ensure that there are no special memory module/memory connector placement requirements (see page 75).

• Verify that the memory modules that you are installing are compatible with your computer (see page 75).

• If the problem persists, contact Dell (see page 90).

Determine if a conflict exists by removing a card and then restarting the computer.

If the problem persists, reinstall the cards that you removed, remove a different card, and then restart the computer.

If the problem persists, contact Dell (see page 90).

• Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 70).

• If the problem persists, contact Dell (see page 90).

= yellow

= green

= off

42 Advanced Troubleshooting

Light Pattern Problem Description Suggested Resolution

The computer is in a normal operating condition after POST.

None.

A B C D

= yellow

= green

= off

Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 19) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.

The Dell Diagnostics allows you to:

• Perform express, extended, or custom tests on one or all devices

• Select tests based on a symptom of the problem you are having

• Choose how many times a test is run

• Display test results

• Suspend testing if an error is detected

• Access online help information that describes the tests and devices

• Receive status messages that tell you whether tests completed successfully

• Receive error messages if problems are detected

Starting the Dell Diagnostics

NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other

computers can result in error messages.

Shut down and restart the computer.

When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the again.

When the boot device list appears, highlight

When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 44).

Boot to Utility Partition and press <Enter>.

Start

menu and try

Advanced Troubleshooting 43

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the option you want.

NOTE: The Service Tag for your computer is located at the top of each test screen.

Option Function

Express Te st

Extended

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Te st

Custom Te st

Symptom Tr ee

If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 90).

If you run a test from the described in the following table for more information.

Main Menu

Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.

Tests a specific device. You can customize the tests you want to run.

Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

Custom Test

Symptom Tree

screen appears, click the button for the

option, click the applicable tab

Tab Function

Results Displays the results of the test and any error conditions encountered.

Errors Displays error conditions encountered, error codes, and problem description.

Help Describes the test and may indicate requirements for running the test.

Configuration Displays your hardware configuration for the selected device.

Parameters Allows you to customize the test by changing the test settings.

Close the test screen to return to the restart the computer, close the

44 Advanced Troubleshooting

The Dell Diagnostics obtains your configuration information for all devices from system setup, memory, and various internal tests and displays it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Main Menu

screen. To exit the Dell Diagnostics and

screen.

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

Many drivers, such as the keyboard driver, come with your Microsoft system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP

Click the

Under

Click

In the

Click

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see page 45).

Start

button and click

Pick a Category

System

System Properties

Device Manager

Control Panel

, click

Performance and Maintenance

window, click the

Hardware

tab.

Windows® operating

Reinstalling Drivers

NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.

If you install drivers obtained from other sources, your computer might not work correctly.

Advanced Troubleshooting 45

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

Click the

Under

Pick a Category

Click

System

In the

System Properties

Click

Device Manager

Right-click the device for which the new driver was installed and click

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Click the

Click

Roll Back Driver

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.

Manually Reinstalling Drivers

After copying the required driver files to your hard drive, click the

My Computer

Click

Properties

Click the

Double-click the type of device for which you are installing the driver.

Double-click the name of the device for which you are installing the driver.

Click the

Click

Install from a list or specific location (Advanced)

Click

Browse

When the name of the appropriate driver appears, click

Click

Finish

Start

button and click

, click

Control Panel

Performance and Maintenance

window, click the

Hardware

tab.

Drivers

Properties

tab.

Start

button and right-click

Hardware

Driver

tab and click

Device Manager

Update Driver

and click

and browse to the location to which you previously extracted the driver files.

and restart your computer.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

46 Advanced Troubleshooting

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 10.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or

recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not

work if you set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

Click the

Click

Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 47) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files

and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Ensure that

Click a calendar date to which you want to restore your computer.

The points. All calendar dates with available restore points appear in boldface type.

Start

button and click

System Restore

Start

button, point to

Restore my computer to an earlier time

Select a Restore Point

Help and Support

All Programs→

Accessories→

System Tools

is selected and click

, and then click

screen provides a calendar that allows you to see and select restore

Select a restore point and click

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

Click

Restoration Complete

The

screen appears after System Restore finishes collecting data and

then the computer restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Advanced Troubleshooting 47

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Click

Undo my last restoration

Using Dell PC Restore by Symantec

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.

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Any programs or files added since you received your computer permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications

or drivers installed after you received your computer. If possible, back up the data before using PC Restore.

To use PC Restore:

Turn on the computer.

During the boot process, a blue bar with

Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.

Start

button, point to

All Programs→ Accessories→ System Tools

and click

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—

including data files—are

appears at the top of the screen.

, and then click

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

On the next screen that appears, click

On the next screen, click

The restore process takes approximately 6–10 minutes to complete.

When prompted, click

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

When prompted, click

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

48 Advanced Troubleshooting

Restore

Confirm

Finish

Yes

to reboot the computer.

Click

The

System Restore

After the computer restarts, click OK.

Enabling System Restore

screen appears and the computer restarts.

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

Click the

Click

Click the

Ensure that

Start

button and click

Control Pane l

Performance and Maintenance

System

System Restore

tab.

Turn off System Restore

is unchecked.

Resolving Software and Hardware Incompatibilities

Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

Click the

Click

Click the

In the

Conflicts are indicated by a yellow exclamation point (

if the device has been disabled.

Start

button and click

Control Panel

Performance and Maintenance

Hardware

Device Manager

tab and click

Device Manager

list, check for conflicts with the other devices.

and click

System

) beside the conflicting device or a red

Double-click any conflict to display the

If an IRQ conflict exists, the

Device

Properties

window.

status area in the

Properties

window reports the cards or

devices that share the device's IRQ.

Resolve conflicts by reconfiguring the devices or removing the devices from the

Manager

To use the Windows XP Hardware Troubleshooter:

Click the

Ty p e

Click

In the

computer

Start

button and click

hardware troubleshooter

Hardware Troubleshooter

, and click

Help and Support

in the

list, click

in the

field and click the arrow to start the search.

Search Results

list.

I need to resolve a hardware conflict on my

Device

Advanced Troubleshooting 49

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50 Advanced Troubleshooting

Adding Parts

Front and Back View of the Computer

Front View

6 5

*On computers with an optional floppy drive.

Adding Parts 51

1 CD or DVD drive

activity light

2 CD or DVD eject button Press to eject your CD from the CD or DVD drive.

3 floppy-drive eject button Press to eject a disk from the floppy drive.

4 hard-drive activity light The hard-drive light is on when the computer reads data from or writes data to the

5 headphone connector Use the headphone connector to attach headphones and most speakers for

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6 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as

7 power button Press to turn on the computer.

8 power light The power light illuminates and blinks or remains solid to indicate different states.

9 floppy-drive activity

light

10 CD or DVD volume

control dial

11 CD or DVD headphone

connector

12 Service Tag The tag is used to identify your computer when you access the Dell Support

The drive activity light is on when the computer reads data from the CD or DVD drive.

(On computers with an optional floppy drive.)

hard drive. The light might also be on when a device such as your CD player is operating.

listening to all sounds in your computer, including your CD player and system sounds such as beeps.

joysticks or cameras.

It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

NOTICE: To avoid losing data, do not use the power button to turn off the

computer. Instead, perform an operating system shutdown.

For more information, see page 32.

The floppy-drive light is on when the computer reads data from or writes data to the floppy drive. Wait until this light turns off before you remove the floppy disk from the drive.

(On computers with an optional floppy drive.)

Move the dial to adjust the volume of your CD or DVD disc.

Use the headphone connector to attach headphones to the CD or DVD drive. Your headphones will not work if the drive is operating in digital mode. To disable digital mode, see "No sound from headphones" on page 36.

website or call technical support.

52 Adding Parts

Back View

16**

15 14

13*

12*

*On computers with integrated sound. **On computers with integrated video.

***On computers with a video card.

1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB

printer, plug it into a USB connector.

2 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic

code. For more information, see "Diagnostic lights" on page 39.

3 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and any

attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector.

4 surround connector Use the black surround connector (available on computers with integrated sound) to

attach multichannel-capable speakers.

(On computers with a sound card, use the connector on the card.)

5 line-in connector Use the blue line-in connector (available on computers with integrated sound) to

attach a record/playback device such as a cassette player, CD player, or VCR.

(On computers with a sound card, use the connector on the card.)

6 cover latch Releases the cover from the computer.

2 3 4*

6 7

8*** 9

Adding Parts 53

7 network adapter

connector

To attach your computer to a network or modem, connect one end of a network cable to either a network jack or your network device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached.

On computers with a network connector card, use the connector on the card.

It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.

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8 video connector Plug the cable from your monitor into the blue connector.

(On computers with a video card.)

9 optional sound card

connector

10 card slots (3) Access connectors for any installed PCI cards.

11 USB 2.0 connectors (6) Use the back USB connectors for devices that typically remain connected, such as

12 microphone connector Use the pink microphone connector (available on computers with integrated sound) to

13 line-out connector Use the green line-out connector (available on computers with integrated sound) to

14 center/LFE connector Use the yellow center/Low-Frequency Effects (LFE) connector (available on computers

15 keyboard connector If you have a standard keyboard, plug it into the purple keyboard connector. If you have

If you purchased the optional sound card, plug your sound equipment (speakers, microphone, and so on) into the appropriate sound card connectors.

printers and keyboards.

It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.

attach a personal computer microphone for voice or musical input into a sound or telephony program.

(On computers with a sound card, the microphone connector is on the card.)

attach headphones and most speakers with integrated amplifiers.

(On computers with a sound card, use the connector on the card.)

with integrated sound) to attach your subwoofer.

(On computers with a sound card, use the connector on the card.)

a USB keyboard, plug it into a USB connector.

network jack modem jack

54 Adding Parts

16 integrated video

connector

17 serial connector Connect a serial device, such as a handheld device, to the serial port.

18 voltage selection switch

(may not be available on all computers)

19 power connector Insert the power cable.

If this connector has a protective cap over it, then your computer has the optional video card installed. If this connector does not have a protective cap over it, plug the cable from your monitor into the blue connector.

(On computers with integrated video.)

For more information, see the safety instructions located in the Project Information Guide.

Removing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

Start

menu (see page 18).

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Lay your computer on its side with the computer cover facing up.

If your computer cover has a cover latch, slide and hold the cover latch.

Grip the indents on the computer cover, and slide the computer cover toward the back of the computer.

Adding Parts 55

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Place the computer cover on a level surface.

computer cover

cover latch

back of computer

56 Adding Parts

Looking Inside Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the computer cover.

CD or DVD drive

floppy drive

hard drive

power supply

system board

Adding Parts 57

System Board

floppy drive

main power connector (J3J1)

memory module connectors (DDR2, DDR4)

memory module

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connectors (DDR1, DDR3)

fan connector (J1F1)

microprocessor connector (J2E1)

microprocessor power connector (J5B1)

connector (J4J1)

hard drive connector (J6J2)

back of computer

CD drive connector (J6J1)

control panel connector (J7J2)

TAD connector (J6B1)

password jumper (CLR PSSWRD)

serial ATA connectors (2) (J8G2 and J8G1)

front-panel I/O connector (J9G1)

AGP connector (J6C1)

battery socket (XBT9E1)

front panel audio connector (J9C2)

CD audio connector (J9C1)

PCI card slots (3) (PCI1, PCI2, PCI3)

58 Adding Parts

Adding Cards

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Remove the computer cover (see page 55).

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

Unscrew and remove the filler bracket for the card slot you want to use.

Start

menu (see page 18).

securing screw

filler bracket

CAUTION: Some network adapters automatically start the computer when they are connected to a

network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

Align the cutout on the bottom of the card with the crossbar in the system board connector.

Gently rock the card into the connector until it is fully seated.

Adding Parts 59

card

card cutout

card connector on system board

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Ensure that the card is fully seated and that its bracket is within the card slot.

not fully seated card

fully seated card

crossbar

bracket within slot

bracket caught outside of slot

Secure the filler bracket onto the end of the card with the screw you removed in step 7.

60 Adding Parts

Connect any cables that should be attached to the card.

See the documentation for the card for information about the card’s cable connections.

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause

damage to the equipment.

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Install any drivers required for the card as described in the card documentation.

Adding or Replacing the AGP Card

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Your Dell™ computer provides a connector for an AGP card.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

Start

menu (see page 18).

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Remove the computer cover (see page 55).

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

Adding Parts 61

Removing an AGP Card

Press the card lever toward the PCI connector.

Pull the card up and out of the card clip.

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Installing an AGP Card

To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.

notch

lever

tab

card clip

AGP connector

back of computer

PCI connector

Release the card lever, ensuring that the tab fits into the notch on the front end of the card.

Secure the card with the securing screw.

62 Adding Parts

AGP card

card clip lever

card clip

slot connector

securing screw

filler bracket

If your computer did not previously have an AGP card installed, move the monitor cable to the VGA connector on the new card.

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Adding or Replacing a Second Hard Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a soft

surface, such as a foam pad, that will sufficiently cushion it.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and

Start

menu (see page 18).

attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Adding Parts 63

Remove the computer cover.

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted

metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

Remove the existing hard drive.

Remove the additional hard drive bracket from the computer:

Remove the bracket-securing screws for the additional drive.

Remove the bracket for the additional drive from the computer.

If you are replacing the additional hard drive, remove the drive from the bracket:

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Remove the hard drive-securing screws.

Remove the hard drive from the bracket.

empty drive bracket for second hard drive

existing hard drive

NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer.

NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive.

Instead, set the drive on a soft surface, such as a foam pad, that will sufficiently cushion it.

64 Adding Parts

bracket-securing screw

hard drive-securing screws (3)

drive bracket

bracket-securing screw

Unpack the additional hard drive.

Check the jumper setting on the back of the second drive.

Ensure that the jumper setting on the new device is set for "cable select" (see the documentation that came with the drive for information).

Install the additional hard drive:

Insert hard-drive securing screws.

Place the two bracket tabs into the drive slots inside the computer’s front panel.

Swing the bracket forward so that it is flush with the computer’s front panel.

Replace the bracket-securing screws.

second hard drive

drive slots (2)

bracket tabs (2)

front computer frame

bracket-securing screw

drive bracket

bracket-securing screw

Reinstall the existing hard drive into the computer.

CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

Connect the power and data cables to the back of the drives.

Adding Parts 65

Replace the computer cover.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Adding a Floppy Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

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located in the Product Information Guide.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Remove the computer cover (see page 55).

Release and remove the front panel:

Push the release lever to release the top tab.

Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically).

Rotate the front panel to separate it from the side hinges.

Start

menu (see page 18).

66 Adding Parts

side hinges (3)

Press in the two insert tabs, and then push out the front-panel insert.

front panel

top tab

release lever

middle tab

bottom tab

Adding Parts 67

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tabs (2)

insert

Connect the floppy-drive power cable to the back of the drive.

CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

68 Adding Parts

top bracket screw

drive bracket

floppy drive

Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 58).

Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay, and then slide the floppy drive bracket forward into position.

NOTE: The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper

drive bay. When the floppy drive bracket is properly mounted, it remains in place without support.

Secure the floppy drive bracket with the top bracket screw that came with your drive.

Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer.

side hinges (3)

front panel

Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Adding Parts 69

Connect your computer and devices to electrical outlets, and turn them on.

After you turn on your computer, press <F2> when you are prompted to enter setup mode.

Highlight

Use the left and right arrows to change

1.44MB

Press <Enter>.

Highlight

Make sure that the arrows to set it to

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Press <Enter>.

Press <Esc>.

Press <Enter> to save changes and exit.

The computer restarts.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Adding a Second CD or DVD Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Shut down the computer through the

Drive Configuration

and press <Enter>.

Diskette Drive A

Integrated Devices (LegacySelect Options)

Diskette Interface

Auto

entry is set to

Start

menu (see page 18).

from

Not Installed

3.5 inch,

and press <Enter>.

Auto

. If necessary, use the left and right

NOTE: Drives sold by Dell come with their own operating software and documentation. After you install a

drive, see the documentation that came with the drive for instructions on installing and using the drive software.

Ensure that your computer and attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Remove the computer cover (see page 55).

70 Adding Parts

Release and remove the front panel:

Push the release lever to release the top tab.

Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically).

Rotate the front panel to separate it from the side hinges.

side hinges (3)

front panel

top tab

release lever

middle tab

bottom tab

Adding Parts 71

Pull the two front-panel tabs towards you, and then push out the front-panel insert.

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Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information).

Remove two extra alignment screws, shown in the illustration on page 72, from the front of the computer and insert them into the drive.

insert

tabs (2)

NOTE: Some computers come with only two extra alignment screws; others come with four. You only

need two alignment screws for this procedure.

Gently slide the drive into place.

72 Adding Parts

drive

alignment screws (2)

drive

securing screw

extra alignment screws (2 or 4)

alignment screws (2)

Once the drive is in place, apply pressure to ensure that the drive is fully seated.

Use the securing screw that came with the drive to attach the drive to the computer.

NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

Connect the power cable to the system board.

Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive.

Check all cable connections, and then fold the cables out of the way to provide airflow for the fan and cooling vents.

Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer.

Adding Parts 73

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side hinges (3)

front panel

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and then turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

74 Adding Parts

Adding Memory

You can increase your computer memory by installing memory modules on the system board.

NOTE: DDR 333 memory operates at 320 MHz when used with an 800-MHz front-side bus.

DDR Memory Overview

DDR memory modules should be installed in purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory, you should install it in the appropriate connector. If the DDR memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.

NOTE: Always install DDR memory modules in the order indicated on the system board.

The recommended memory configurations are:

• Install a pair of matched memory modules in connectors DIMM1 and DIMM2.

• Install a pair of matched memory modules in connectors DIMM1 and DIMM2 and another matched pair in connectors DIMM3 and DIMM4.

• Do not install ECC memory modules.

• If you install mixed pairs PC2700 (DDR 333-MHz) and PC3200 (DDR 400-MHz) memory, the modules function at the slowest speed installed.

• Be sure to install a single memory module in DIMM 1 or the connector closest to the processor before you install modules in the other connectors.

pairs of matched memory size

. This means that if you

Memory Installation Guidelines

matched pair of memory modules in connectors DIMM1 and DIMM2

matched pair of memory modules in connectors DIMM3 and DIMM4

Adding Parts 75

NOTICE: If you remove your original memory modules from the computer during a memory upgrade,

keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. You should install your original memory modules in pairs either in connectors DIMM1 and DIMM2 or connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance.

NOTE: Memory purchased from Dell is covered under your computer warranty.

Installing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Shut down the computer through the

www.dell.com | support.dell.com

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Remove the computer cover (see page 55).

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

Start

menu (see page 18).

NOTE: For easier access to the memory modules, remove the AGP card (see page 62) first.

If necessary, remove a memory module:

To insert a module, press out the securing clip at each end of the memory module connector.

76 Adding Parts

Press out the securing clip at each end of the memory module connector.

Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

memory connector closest to microprocessor

securing clips (2)

connector

Align the notch on the bottom of the module with the crossbar in the connector.

notch

memory module

cutouts (2)

crossbar

NOTICE: To avoid breaking the memory module, do not press near the middle of the module.

Insert the module straight down into the connector, ensuring that it fits into the vertical

guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

Adding Parts 77

Replace the computer cover (see page 78).

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NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and then turn them on.

Click the

To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

Replacing the Computer Cover

Ensure that all cables are connected, and fold cables out of the way.

Ensure that no tools or extra parts are left inside the computer.

Place the cover on the computer.

Slide the cover towards the front of the computer until it fits completely into place.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Start

button, right-click

General

tab.

My Computer

, and then click

Properties

78 Adding Parts

Appendix

Specifications

Microprocessor

Microprocessor type Intel

Level 1 (L1) cache 8 KB first-level

Level 2 (L2) cache 512-KB or 1-MB pipelined-burst, eight-way set associative,

System Information

System chip set Intel 865PE or 865G

DMA channels eight

Interrupt levels 24 APIC mode

System BIOS chip 4 Mb (512 KB)

System clock 533- or 800-MHz data rate

Expansion Bus

Bus types PCI

Bus speed PCI: 33 MHz

PCI connectors three

PCI connector size 120 pins

PCI connector data width (maximum)

AGP AGP 1X, 4X, 8X

Pentium® 4

write-back SRAM

32 bits

Appendix 79

Memory

Architecture Dual Channel DDR SDRAM

Memory connectors Four

Memory capacities 128-, 256-, 512-MB or 1-GB

Minimum memory 128-MB DDR SDRAM

Maximum memory 4 GB

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Memory type PC2700 (333-MHz) or PC3200 (400-MHz) DDR SDRAM

Drives

Externally accessible two 5.25-inch bays

Internally accessible Two bays for 1-inch–high IDE hard drives

Ports and Connectors

Externally accessible:

Serial

Parallel

Video

Keyboard

Mouse

USB

Network

Audio

Headphone

NOTE: Between 32 and 64 MB of system memory may be

allocated to support graphics, depending on system memory size and other factors.

(non-ECC)

one 3.5-inch bay

9-pin connector; 16550C-compatible

25-hole connector (bidirectional)

15-hole connector

6-pin mini-DIN connector

two front-panel and six back-panel USB 2.0–compliant connectors

RJ-45 connector

Five back miniature connectors for line-in, line-out, microphone, surround and center/Low-Frequency Effects (LFE) channel

one front miniature connector for line-out

80 Appendix

Ports and Connectors (continued)

Internally accessible:

Primary IDE channel

Secondary IDE channel

Floppy drive

Serial ATA

40-pin connector on PCI local bus

34-pin connector

two 7-pin connectors

Video

Type Integrated Intel Extreme Graphics controller

Audio

Audio controller ADI 1980

Network

Network controller Integrated Intel

PRO 10/100 Ethernet

Controls and Lights

Power control push button

Front-panel power light solid green for power-on state; blinking green for standby state

Hard-drive access light green

Diagnostic code lights four bicolor (amber and green) located on back panel

Power

DC power supply:

Wattage

Heat dissipation

Voltage

250 W

853 BTU (fully-loaded computer without monitor)

100 to 120 V at 60 Hz; 200 to 240 V at 50 Hz

(see the safety instruction located in

Product Information Guide

the

for important voltage setting information)

Backup battery 3-V CR2032 coin cell

Physical

Height x Width x Depth 36.8 x 18.4 x 42.6 cm

(14.5 x 7.25 x 16.75 inches)

Weight 10.4 kg (23 lb)

Appendix 81

Environmental

Temperature:

Operating

Storage

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

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Operating

Storage

Maximum shock:

Nonoperating (half-sine pulse)

Nonoperating (faired-square wave)

Altitude:

Operating

Storage

10° to 35°C (50° to 95°F)

NOTE: At 35°C (95°F), the maximum operating altitude is

914 m (3000 ft).

–40° to 65°C (–40° to 149°F)

0.25 G at 3 to 200 Hz

2.20 Grms at 10 to 500 Hz

105 G, 2 ms

32 G with a velocity change of 596.9 cm/sec (235 inches/sec)

–15.2 to 3048 m (–50 to 10,000 ft)

NOTE: At 35°C (95°F), the maximum operating altitude is

914 m (3000 ft).

–15.2 to 10,670 m (–50 to 35,000 ft)

System Setup

Overview

Use system setup as follows:

• To change the system configuration information after you add, change, or remove any

• To set or change a user-selectable option such as the user password

• To read the current amount of memory or set the type of hard drive installed

Before you use system setup, you must know the kind of floppy drive(s) and hard drive(s) installed in your computer. It is recommended that you write down the system setup screen information for future reference.

82 Appendix

hardware in your computer

NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain

changes can make your computer work incorrectly.

Viewing Settings

Turn on (or restart) your computer.

When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

System Setup Screens

System setup screens display the current configuration information for your computer. Information on the screen is divided into five areas:

• Title — The box at the top of all screens that lists the computer name.

• Computer data — Two boxes below the title box that display your computer processor, L2 cache, Service Tag, and the version number of the BIOS.

• Options — A scrollable box listing options that define the configuration of your computer, including installed hardware, power conservation, and security features.

Fields to the right of the option titles contain settings or values. When < the right of an option title, press <Enter> to access a pop-up menu of additional options.

• Help — A feature that gives you information on the option that is selected (highlighted) when you press <F1>.

• Key functions — A line of boxes across the bottom of all screens that lists keys and their functions within system setup.

Windows® desktop. Then shut down your computer (see page 18) and try again.

Enter

> appears to

Keys Action

<Tab> or down arrow Moves to the next field.

<Shift>, <Tab> or up arrow

back arrow or forward arrow

<Enter> Enters the selected field's pop-up options menu.

spacebar, <=> or <->In the selected field's pop-up options menu, cycles

<Alt> <x> Exits system setup without restarting the computer

<Alt> <b> Exits system setup and restarts the computer,

Moves to the previous field.

Cycles through the options in a field. In many fields, you can also type the appropriate value.

Scrolls through help information.

through the options in a field.

and returns the computer to the boot routine.

implementing any changes you have made.

Appendix 83

Keys Action

<Alt> <d> Resets the selected option to the default setting.

<Alt> <f> Restores all system settings to the default

Boot Sequence

This feature allows you to change the boot sequence for devices.

Option Settings

•

Normal —

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the sequence of devices specified in system setup.

•

Diskette Drive —

the drive is not bootable, or if no floppy disk is in the drive, the computer generates an error message.

•

Hard Drive

system is on the drive, the computer generates an error message.

•

CD Drive

if the CD has no operating system, the computer generates an error message.

•

PXE —

user to press <Ctrl><Alt><b>. Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server. If a boot routine is not available from the network server, the system attempts to boot from the next device in the boot sequence list.

•

USB Flash Device —

When

F12 = Boot Menu

BIOS detects the device and adds the USB flash option to the boot menu.

configuration.

(Available only for the current boot process) The computer attempts to boot from

The computer attempts to boot from the floppy drive. If the floppy disk in

— The computer attempts to boot from the primary hard drive. If no operating

— The computer attempts to boot from the CD drive. If no CD is in the drive, or

(Available only for the future boot process) As the computer boots, it prompts the

Insert the memory device into a USB port and restart the computer.

appears in the upper-right corner of the screen, press <F12>. The

Changing Boot Sequence for the Current Boot

You can use this feature, for example, to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive.

84 Appendix

NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable,

check the device documentation.

Turn on (or restart) your computer.

When

F2 = Setup, F12 = Boot Menu

appears in the upper-right corner of the screen,

press <F12>.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer (see page 18)and try again.

The

Boot Device Menu

appears, listing all available boot devices. Each device has a number

next to it.

At the bottom of the menu, enter the number of the device that is to be used for the current boot only.

Changing Boot Sequence for Future Boots

Enter system setup (see page 82).

Use the arrow keys to highlight the

Boot Sequence

menu option and press <Enter> to access

the pop-up menu.

NOTE: Write down your current boot sequence in case you want to restore it.

Press the up- and down-arrow keys to move through the list of devices.

Press the spacebar to enable or disable a device (enabled devices have a checkmark).

Press plus (+) or minus (–) to move a selected device up or down the list.

Clearing Forgotten Passwords

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Shut down the computer through the

Start

menu (see page 18).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Turn off any attached devices and disconnect them from their electrical outlets.

Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

Remove the computer cover (see page 55).

Locate the 3-pin password jumper (see page 58) on the system board, and then attach the jumper to both pins.

When you receive your computer, the jumper is attached to only one pin.

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and then turn them on.

If you are prompted to press <F1> to continue, press <F1>.

Appendix 85

After the Microsoft Windows desktop appears on your computer, shut down the computer through the

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Turn off any attached devices and disconnect them from their electrical outlets.

Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

Remove the computer cover (see page 78).

Remove the password jumper.

Attach the jumper to only one pin so that you do not lose it.

www.dell.com | support.dell.com

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

If you are prompted to press <F1> to continue, press <F1>.

Replacing the Battery

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

Start

menu (see page 18).

86 Appendix

CAUTION: A new battery can explode if it is incorrectly installed. Replace the

3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

Record all the screens in system setup (see page 82) so that you can restore the correct settings when your perform step 11.

Shut down the computer through the

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Start

menu (see page 18).

Turn off any attached devices and disconnect them from their electrical outlets.

Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

Remove the computer cover (see page 78).

Locate the battery socket (see page 82).

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system

board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

battery

battery socket

Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.

Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Enter system setup (see page 82) and restore the settings you recorded in step 1.

Properly dispose of the old battery. See the

Product Information Guide

for battery disposal

information.

Appendix 87

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at

support.dell.com

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals manufacturer, including those purchased and/or installed through Dell Software and Peripherals,

www.dell.com | support.dell.com

Readyware, and Custom Factory Integration

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software program that is installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

. Support for third-party software and peripherals is provided by the original

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

. Additional technical support options may be available for purchase.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product.

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.

88 Appendix

all

labels carry an FCC

Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.

This device must accept any interference received, including interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Appendix 89

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

• Model numbers: DMC, MTC2

Company name:

Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400

www.dell.com | support.dell.com

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

•

premiersupport.dell.com

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda General Support

(technical support)

(technical support for educational, government, healthcare, and

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

Area Codes,

90 Appendix

Country (City) International Access Code Country Code City Code

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Bahamas General Support

Website: www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers: la-techsupport@dell.com

E-mail for servers and EMC: la_enterprise@dell.com

Customer Care

Tech Support

Tech Support Services

Sales

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

For servers and storage

For desktop and portable computers

Customer Care

Corporate Sales

Transaction Sales

Fax

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

1-300-65-55-33

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1-800-505-095

toll-free: 1-800-733-314

toll-free: 1-800-819-339

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

Appendix 91

Country (City) International Access Code Country Code City Code

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

www.dell.com | support.dell.com

Bermuda General Support

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

British Virgin Islands General Support

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands General Support

Website: support.euro.dell.com

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Website: www.dell.com/br

Customer Support, Technical Support

Technical Support Fax

Customer Care Fax

Sales

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-534-3066

02 481 92 88

02 481 92 95

02 713 15 .65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541

92 Appendix

Country (City) International Access Code Country Code City Code

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Department Name or Service Area,

Website and E-Mail Address

Sales, Customer Support, and Technical Support

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Technical Support Fax

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, printers, switches, routers, and so on)

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1230-020-4823

818 1350

toll-free: 800 858 2969

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

Customer Advocacy

Customer Advocacy Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

Costa Rica General Support

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

Appendix 93

Country (City) International Access Code Country Code City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

www.dell.com | support.dell.com

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Technical Support Fax

Customer Care

Customer Care Fax

Switchboard

Website: support.euro.dell.com

E-mail Support (portable computers): den_nbk_support@dell.com

E-mail Support (desktop computers): den_support@dell.com

E-mail Support (servers): Nordic_server_support@dell.com

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 2186 27 27

02 2186 27 28

02 2186 27 11

02 2186 27 14

02 2186 27 11

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

94 Appendix

Country (City) International Access Code Country Code City Code

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: fin_support@dell.com

E-mail Support (servers): Nordic_support@dell.com

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

Appendix 95

Country (City) International Access Code Country Code City Code

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

www.dell.com | support.dell.com

Greece

International Access Code: 00

Country Code: 30

Grenada General Support

Guatemala General Support

Guyana General Support

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

96 Appendix

Country (City) International Access Code Country Code City Code

Hong Kong

International Access Code: 001

Country Code: 852

India Technical Support

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Website: support.ap.dell.com

E-mail: apsupport@dell.com

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

Gold Queue EEC Hotline

Customer Advocacy

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Sales

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

2969 3188

2969 3191

2969 3196

2969 3187

3416 0910

3416 0907

3416 0908

3416 0912

2969 3155

1600 33 8045

1600 33 8044

1850 543 543

0870 908 0800

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

Appendix 97

Country (City) International Access Code Country Code City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

www.dell.com | support.dell.com

Jamaica General Support (dial from within Jamaica only)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

98 Appendix

Country (City) International Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension™ and Inspiron™)

Technical Support outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales

Customer Service (Seoul, Korea)

Customer Service (Penang, Malaysia)

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-198-226

81-44-520-1435

toll-free:0120-198-433

81-44-556-3894

toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300

toll-free: 080-200-3800

toll-free: 080-200-3600

toll-free: 080-200-3800

604 633 4949

2194-6202

2194-6000

Appendix 99

Country (City) International Access Code Country Code City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

www.dell.com | support.dell.com

Luxembourg

International Access Code: 00

Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

SalesFax (Austin, Texas, U.S.A.)

Website: support.euro.dell.com

E-mail: tech_be@dell.com

Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support (Dimension and Inspiron)

Technical Support (PowerEdge and PowerVault)

Customer Service

Transaction Sales

Corporate Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600

or 512 728-3772

3420808075

toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00

toll-free: 0800 582

604 633 4949

toll-free: 0800 581

toll-free: 1 800 88 0193

toll-free: 1 800 88 1306

toll-free: 1800 88 1386

04 633 4949

toll-free: 1 800 888 202

toll-free: 1 800 888 213

100 Appendix

Dell DIMENSION 4600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual