Dell Dimension 4100 User Manual

Dell™ Dimension™ 4100 Systems

SOLUTIONS GUIDE

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support.dell.com

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE ind icates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation

which, if not avoided, may result in minor or moderate injury.

Abbreviations and Acronyms

For a complete listing of abbreviations and acronyms, see the Glossary in
the Tell Me How help file (see “Accessing Help Files” on page 20 of this
guide for instructions on how to open the help file).

____________________

Information in this do cum e nt is subj ec t to change without notice.
© 2000–2001 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.

Trademarks used in this text:

OptiPlex, Dell Precision
Pentium

are registered trademarks of Intel Corporation;

trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and names or their products. Dell Computer Corporatio n disclaims any
proprietary interest in trad em arks and trade names other than its own.

March 2001 P/N 051VM Rev. A03

Dell, the DELL

, and

DellWare

logo,

are trademarks of Dell Computer Corporation;

Dellnet, Inspiron, Dimension, Latitude

Microsoft

and

Windows

are registered

Intel

,

and

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7

1 Setting Up

Setting Up Dellnet™ (U.S. Only) . . . . . . . . . . . . . . . . . . 12

Accessing the Internet

Accessing Your E-Mail . . . . . . . . . . . . . . . . . . . . . 12

Viewing Your Account Information . . . . . . . . . . . . . . . 12

Sending and Receiving E-Ma il

Resetting E-Mail Address Settings . . . . . . . . . . . . . . . 13

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 13

Parallel Printer

USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . . . . . . . . . 14

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 16

Windows 98 Second Edition (SE) and
Windows Millennium Edition (Me)

Windows 20 00

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accessing Help Files
Power Problems
Start-Up Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . 21

Contents 3

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 22

If the screen is blank

. . . . . . . . . . . . . . . . . . . . . . 22

If the screen is difficult to read . . . . . . . . . . . . . . . . . 23

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 24

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 25

If you cannot print to a parallel port printer

. . . . . . . . . . 25

If you cannot print to a USB printer . . . . . . . . . . . . . . 25

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26

Modem Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 26

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 28

Drive Problems

If you cannot save a file to a floppy disk

. . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . 28

If you cannot play a music CD or install
a program from a CD

. . . . . . . . . . . . . . . . . . . . . 29

If you cannot play a DVD movie . . . . . . . . . . . . . . . . 30

If the CD-RW drive stops writing

. . . . . . . . . . . . . . . . 30

If you have a hard drive problem . . . . . . . . . . . . . . . . 30

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31

Windows Error Messages
General Program Problems

A program crashes

. . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . 32

A program stops responding . . . . . . . . . . . . . . . . . . 32

A solid blue screen appears

Internet Connection Problems

If you have a problem with your Dellnet account

. . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . 33

. . . . . . . . 33

4 Contents

E-Mail Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 33

Resolving Other Technical Problems

. . . . . . . . . . . . . . . 33

Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 34

Reinstalling Windows 98 . . . . . . . . . . . . . . . . . . . . . . 35

Reinstalling Windows Me

Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . . 39

3 Adding Parts

Removing the Computer Cover . . . . . . . . . . . . . . . . . . . 42

Looking Inside Your Computer

System Board

Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Removing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding Memory

Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . 50

Adding Other Drives . . . . . . . . . . . . . . . . . . . . . . . . 56

5.25-Inch Devices

3.5-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . . 63

Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . . 56

4 Appendix

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Standard Settings

Viewing Settings
System Setup Screens
Clearing Forgotten Passwords
Replacing the Battery

. . . . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . . . . . 80

Contents 5

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contact Numbers and Addresses

. . . . . . . . . . . . . . . . 82

Returning Items for Warranty Repair or Credit . . . . . . . . . 94

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 95

FCC Notices (U.S. Only). . . . . . . . . . . . . . . . . . . . . . 97

Class A

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 98

NOM Information (Mexico Only)

. . . . . . . . . . . . . . . . 99

Información para NOM (únicamente para México) . . . . . . . 100

Warranty and Return Policy Information . . . . . . . . . . . . . 100

6 Contents

Safety Instructions

Use the following safety guidelines to protect yourself and your computer.
For comfort and efficiency, observe the ergonomic guidelines provided in
the Tell Me How help file.

When Using Your Computer

CAUTION: Do not operate your computer with any cover(s)

(including the computer cover, filler brackets, front-panel inserts,
and so on) removed.

• To help avoid damaging your computer, be sure that the voltage

selection switch is set to match the AC power available at your
location:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan
– 100 V/50 Hz in ea stern Japan and 100 V/60 Hz in western Japan
– 230 V/50 Hz in most of Europe, the Middle East, and the Far East

Also be sure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.

• To help avoid possible damage to the system board, wait 5 seconds

after turning off the computer before disconnecting or connecting a
non-USB device from the computer.

• To help prevent electric shock, plug the computer and device power

cables into properly grounded power sources. These cables are
equipped with 3-prong plugs to help ensure proper grounding. Do not
use adapter plugs or remove the grounding prong from a cable. If you
must use an extension cable, use a 3-wire cable with properly grounded
plugs.

Safety Instructions 7

• To help protect your computer from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner,
or uninterruptible power supply.

• Be sure that nothing rests on your computer’s cables and that the

cables are not located where they can be stepped on or tripped over.

• Do not spill food or liquids on your computer. If the computer gets

wet, contact Dell (see page 82).

• Do not push any ob jects into the o pen ings o f you r com put er. Doing so

can cause fire or electric shock by shorting out interior components.

• Keep your comput er away from radiators and heat sources. Als o, do not

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block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.

When Working Inside Your Computer

Before you remove the computer cover, perform the following steps in the
sequence indicated.

NOTICE: Do not attempt to service the computer yourself, except as

explained in this guide and elsewhere in Dell documentation. Always follow
installation and service instructions closely.

1 Turn off your computer and all devices.

8 Safety Instructions

2 Ground yourself by touching an unpainted metal surface at the back of

the computer before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the

computer to dissipate any static electricity that might harm internal
components.

3 Disconnect any devices connected to the computer, including the

monitor, from their electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or
telecommunication lines from the computer.

4 Disconnect the power cable to your computer, and then press the

power button to ground the system board.

In addition, take note of these safety gu idelines when appropriate:

• When you disconnect a cable, pull on its connector, not on the cable

itself. As you pull connectors apart, keep them evenly aligned to avoid
bending any pins. Also, before you connect a cable, make sure that
both connectors are correctly oriented and aligned.

• Handle components and cards with car e. Don ’t touch the components

on a card. Hold a card by its edges or by its metal bracket.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the batter y only with the same or
equivalent type recomme nded by the manufacture r. Discard used
batteries according to the manufacturer’s instructio ns.

Protecting Against Electrostatic Discharge

To prevent static damage, d ischarge static electr icity from your body before
you touch anything inside your computer and periodically while you work
inside the computer. You can do so by touching an unpainted metal surface
on the back of the computer.

Yo u can also take the following steps to prevent static damage:

• Do not remove items from their antistatic packi n g material until you

are ready to install them in your computer. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your
body.

• When transporting a sensitive component, first place it in an antistatic

container or packaging.

Safety Instructions 9

10 Safety Instructions

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SECTION 1

Setting Up

Setting Up Dellnet™ (U.S. Only)
Connecting a Printer
Turning Off the Computer

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HINT: Dellnet is not

available in all regions.

Setting Up Dellnet™ (U.S. Only)

To set up Dellnet Internet Access Service in the United States, double-click
the Dellnet Si gnup icon on the Microsoft
the instructions that appear on the screen.

Accessing the Internet

To access the Internet after completi ng the Dellnet registration process,
double-click the Internet Explorer icon on your Windows desktop. Internet
Explorer automatically initiates the Internet connection through Dellnet.

®

Windows® desktop and follow

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HINT: Del lnet all ows you

to use case-sensitive
passwords. Be sure that
<Caps Lock> is not
turned on.

Accessi ng Your E-Mail

To access your Dellnet e-mail, double-click the Outlook Express icon on
your Windows desktop. Click Send/Receive to download your messages
from the mail server. When you download your messages, they are stored on
your hard drive until you delete them.

Viewing Your Account Information

If you did not record your Dellnet user name or password, access the
Dellnet Administration tool to verify or change this information:

1 Click the Start button, point to Programs—>Dellnet, and then click

Dellnet Administration.

2 Click Next twice.
3 Click Connect to connect to Dellnet.
4 When the Dellnet Self-Administration page appears, click View My

Account Information.

5 Click Next.
6 Type your Challenge Question answer.
7 Click Next.

Your account information appears on the screen.

12 Setting Up

8 Click Print to print the information or click Main Menu to go to the

main menu.

Sending and Receiving E-Mail

• Double-click the Outlook Express icon to initiate a connection to the

Internet through Dellnet.

• Always check the address of each recipient when sending e-mail.

Otherwise, your e-mail is returned to you.

• Be sure that the person who is sending e-mail to you is typing your

e-mail address correctly.

• Do not send e-mail messages larger than 2 MB.

• If you are having difficulties sending e-mail, determine whether the

problem involves just one recipient or all recipients. Then contact the
Dellnet technical support staff (see page 82).

Resetting E-Mail Address Settings

If your e-mail software gets corrupted, reset your account:

1 Click the Start button, point to Programs—>Dellnet, and then click

Dellnet Administration.

2 Click Next twice.
3 Click Connect to connect to Dellnet.
4 When the Dellnet Self-Administration page appears, click Make My

Changes Take Effect.

5 Click Next.
6 Enter your Challenge Phrase answer.
7 Click Next.
8 Click the Click To Make Changes Take Effect button.
9 Click OK.

Connecting a Printer

See the documentation that came with the printer fo r an y recom m ended
preparation procedures, such as:

• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper

Setting Up 13

Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.

Parallel Printer

1 Turn off the computer (see page 16).

NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or

less to connect the printer to the computer. Use of a nonstandard cable m ay
prevent the printer from working.

2 Attach the parallel printer cable to the parallel connector on the

computer and tighten the two screws. Attach the cable to the parallel

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connector on the printer and snap the two clips into the two notches.

parallel connector on

screws (2)

computer

parallel
connector on
printer

14 Setting Up

parallel printer

clips (2)

cable

notches (2)

3 Turn on the printer and then turn on the computer. If the Add New

Hardware Wizard window appears, click Cancel.

4 Install the printer driver if necessary (see page 15).

USB Printer

Install the printer driver if necessary (see page 15).

1
2 Attach the USB printer cable to the USB connector on the co m puter

and the printer. The USB connectors only fit one way.

USB connector on
computer

USB printer
cable

USB connector
on printer

Installing the Printer Driver

HINT: You can connect

USB devices while the
computer is turned on.

If you need to ins tall a prin ter dr ive r, insert the installation CD into the C D
or DVD d riv e. The n fol low t he pr ompts on t he scr e en usi ng t he ins truc tio ns
that came with the printer.

If your printer install at ion CD does not automati c ally run, click the Start
button on the Windows desktop, click Run, and type x:\setup.exe
(where x is the letter of your CD or DVD drive [usually drive D]). Then
click OK and follow the prompts on your screen.

If you connect an older printer and it doesn’t work after you install the
driver, access the system s etup program (see page 78) and ensure that the
parallel port is set to operate in bidirectional mode.

HINT: Dell installs

drivers for some new
printers. Click the Start
button, point to Settings,
and then click Printers. If
your printer is listed in the
Printers window, the
printer is ready to use.

Setting Up 15

Turning Off the Computer

NOTICE: To prevent data loss, you must perform the Windows shutdown

procedure.

Windows 98 Second Edition (SE) and Windows Millennium
Edition (Me)

1 Save and exit any programs and files you have open.
2 Click the Start button, and then click Shut Down.
3 In the Shut Down Windows window, click Shut down and then click

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OK.
The computer automati c ally turns off after the shutdown process

finishes.

4 Turn off your monitor and any other devices connected to power.

Windows 2000

1 Save and exit any programs and files you have open.
2 Click the Start button, and then click Shut Down.
3 Click the pull-down menu under What do you want the computer to

do?.

16 Setting Up

4 Click Shut down and then click OK.

The computer automati c ally turns off after the shutdown process
finishes.

5 Turn off your monitor and any other devices connected to power.

SECTION 2

Solving Problems

Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Monitor Problems
Sound and Speaker Problems
Printer Problems
Scanner Problems
Modem Problems
Mouse Problems
Keyboard Problems
Drive Problems
Network Problems
Windows Error Messages
General Program Problems
Internet Connection Problems
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
Reinstalling Windows 98
Reinstalling Windows Me
Reinstalling Windows 2000

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Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.

See page 20.

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Get technical assistance from
Dell. See page 82.

See page 31.

18 Solving Problems

See page 22.

See page 24.

See page 25.

See page 26.

See page 27.

See page 28.

See page 28.

See page 31.

See page 26.

See page 31.

See page 32.

See page 33.

See page 33.

See page 33.

Solving Problems 19

Accessing Help Files

TO ACC ESS THE TELL ME HOW HE LP FILE

1 Click the Start button, point to Programs—> User’s Guides, and then click

Tell Me How.

TO ACC ESS MICROSOFT® WINDOWS® 2000 HELP

1 Click the Start button and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem and then click List Topics.

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4 Click the topic that describes your problem and then click Display.
5 Follow the instructions sho wn on the screen.

TO ACC ESS WINDOWS ME HELP

1 Click the Start button and then click Help.
2 Type a word or phrase that describes your problem in the Search box and then

click Go.

3 Click the topic that describes your problem and then click Display.
4 Follow the instructions sho wn on the screen.

HINT: See the

help file for

How

information on the
standby mode.

20 Solving Problems

Tell Me

Power Problems

CHECK THE PO WER LIGHT— When the power light is lit or blinking, the

computer has power. If the power light is blinking, th e computer is in standby
mode—press a key on the keyboard or move the mouse.

TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is worki ng

by testing it with another device, such as a lamp.

CHECK THE PO WER CABL E CONNECTION— Be sure that the power cable is

firmly inserted into the electrical outlet and the computer power connector.

CONNECT THE CO MPUTER DIRECTLY TO AN ELECTRICAL OUTLET—

Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.

SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the

computer and monitor power cables to determine if the power cable is defective.

CHECK FOR INTERFERENCE—Electrical appliances o n the same circuit or

operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too
many devices on a power strip, or multiple power strips connected to the same
electrical outlet.

CHECK THE POWER PROPERTIES—See Windows Help.

To access Windows Help:

1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List

Topics. For Windows Me, type standby and the n click Go.

4 For Windows 98 and Windows 2000, click To change the elapsed t ime before

your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.

Start-Up Error Messages

OPERATING SYSTEM NOT FOUND—Call Dell for technical assistance (see

page 82).

INSERT BOOTABLE MEDIA —The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR— There is a floppy disk in the floppy drive.

Remove the floppy disk and restart the computer.

Solving Problems 21

HINT: See the monitor

documentation for fault
indications and
troubleshooting
procedures specific to
your monitor.

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Video and Monitor Problems

If the screen is blank

CHECK THE VIDE O CABLE CONNECTION—Check for bent pins. Ensure

that the video cable is connected as shown on the START HERE sheet for your
computer.

PRESS THE MONITOR POWER BUTTON—Be sure that you firmly pr essed th e

monitor power button.

CHECK THE PO WER LIGHT— When the power light is lit or blinking, the

monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.

TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is worki ng

by testing it with another device, such as a lamp.

SWAP THE COM PUTER AND MONITOR POWER CAB LES—Swap the

computer and monitor power cables to determine if the power cable is defective.

TEST THE VIDEO EX TENSI ON CABLE (IF USED)— If removing the video

extension cable solves the problem, the cable is defective.

22 Solving Problems

TEST THE MONITOR— If another monitor is availabl e, connect it to the

computer.

CHECK THE BACK PANEL LIGHTS— If all four lights below the serial port are

not green, call Dell for technical assista nce (see page 82).

CHECK THE POWER PROPERTIES IF THE MO NITOR SCREEN

OCCASIONALLY TURNS BLANK — See Windows Help.

To access Windows Help:

1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List

Topics. For Windows Me, type standby and the n click Go.

4 For Windows 98 and Windows 2000, click To change the elapsed t ime before

your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.

If the screen is difficult to read

ADJUST THE CO NTRAST AND BRIGHTNESS—See the monitor

documentation for instructions on adjusting the contrast and brightness.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR— If your speaker

system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60cm)
away from the monitor.

ELIMINATE POSSIBLE INTERFERENCE—Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

ROTATE THE MONITOR TO F ACE A DI FFERENT DIRECTI ON—Eliminate

sunlight glare, which can cause poor picture quality.

DEGAUSS (DEMAGNETIZE) THE MONIT OR—See the monitor

documentation.

RUN THE MONITOR SE LF-TEST—See the monitor documentation .

RESTORE THE RECOMMENDED SETTINGS—Restore the original resolution

and refresh rate settings. Se e the Tell Me How help file for instructions.

CHECK FOR ADDITIONAL ADJUSTMENTS—See the monitor documentation

for any additional adjustments that your monitor may require.

Solving Problems 23

HINT: The volume

control in some MP3
players overrides the
Windows volume setting.

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If you have been listening
to MP3 songs, make sure
that you did not turn the
player volume down or off.

ADJUST THE WINDOWS DISPLAY SETTINGS—Click the Start button,

point to Settings, and click Control Panel. Double-click the Display icon and
then click the Settings tab. Try different settings for Colors and Screen area.

Sound and Speaker Problems

VERI FY THE SPEAKER CABLE CONNECTIONS— Ensure that the speakers

are connected as shown on the START HERE sheet for your co m p u te r an d th e
setup diagram supplied with the speakers.

TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is worki ng

by testing it with another device, such as a lamp.

ENSURE THAT THE SPEAKERS ARE TURNED ON— See the setup diagram

supplied with the speakers.

ADJUST THE SPEAKER CONTR OLS— Adjust the volume, bass, or treble

controls to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL— Double-click the yellow

speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.

24 Solving Problems

TEST THE SPEAKERS—Plug the speaker audio cable into the headphone jack

of the CD drive. Ensure that the headphone volume control is turned up. Play a
music CD.

RUN THE SPEAKER SELF-TEST—Some speaker systems have a self-test

button on the su b wo o f er. See the speaker documen ta t io n fo r sel f-test
instructions.

MOVE THE SUBW OOFER AWAY FR OM THE MONITOR— If your speaker

system includes a subwoofer, ensure that the subwoofer is at least 2 ft (6 cm)
away from the monitor.

ELIMINATE POSSIBLE INTERFERENCE—Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

REINSTALL THE SOUND (AUD IO) DRIVER— See page 34.

Printer Problems

If you cannot print to a parallel port printer

VERI FY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connec te d a s de sc r ibed on page 14.

TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is workin g

by testing it with another device, such as a lamp.

ENSURE THAT THE PR INTER IS TURNED ON —See the documentation

supplied with the printer.

VERI FY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed , right-click the printe r icon, click Properties, and then
select the Details tab.

2 Ensure that the Print to the following port: setting is LPT1 (Printer Port).

REINSTALL THE PR INTER DRI VER— See page 15.

If you cannot print to a USB printer

VERI FY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connec te d a s de sc r ibed on page 15.

TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is workin g

by testing it with another device, such as a lamp.

Solving Problems 25

ENSURE THAT THE PRINTER IS TURNED ON—See the doc um entation

supplied with the printer.

VERI FY THAT THE PRINTER IS RECOGNIZED BY WINDOWS—Click the

Start button, point to Settings, and then click Printers. If the printer is listed,
right-clic k the printer icon , click Properties, and then select the Details tab.

REINSTALL THE PR INTER DRI VER— See page 15.

www.dell.com | support.dell.com

Scanner Problems

CHECK THE PO WER CABL E CONNECTION— Ensure that the scanne r power

cable is firmly co n ne c te d to a working electric a l p ow er source and that the
scanner is turned on.

CHECK THE SCANNER CABLE CONNECTION— Ensure that the scanne r

cable is firmly co n ne c te d to th e co m p u te r an d to th e sc a nn e r.

UNLOCK THE SCAN NER—Ensure that your scanner is unlocked if it has a

locking tab or button.

REINSTALL THE S CANNER DRIVE R—Reinstall the scan ner driver. See the

scanner documentation for instructions.

Modem Problems

NOTICE: Connect the modem to an analog telephone jack only. Connecting

the modem to a digital telephone network d amages the modem.

CHECK THE TELEPHONE JACK—Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone.

26 Solving Problems

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JA CK—If

you have other tele phon e de vice s sh aring the lin e, su ch a s an an swer ing m ach ine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.

CHECK THE CONNECTION— V erify th at the t elephone line is co nnected t o the

green jack on the modem. (T he green lin e- i n j a ck ha s either a LINE IN la b el o r a
connector-shaped icon next to it.)

CHECK THE TELEPHONE LINE—Try using a different telephone line. If you

are using a line that is 10 ft (3 m) or more in length, try a shorter one.

VERI FY THAT THE MODEM IS COMMUNICATIN G WITH WINDOWS

1 Click the Start button, point to Settings, and click Control Panel.
2 In the Control Panel, double-click Modems.

If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.

3 Click the Diagnostics tab.
4 Click the COM port for your modem.
5 Click More Info to verify that the modem is co mmunicating with Windows.

If all commands receive responses, the modem is operating properly.

Mouse Problems

RECONNECT THE MOUSE CABLE

1 Press <Ctrl><Esc> to display the Start menu.
2 Use the keyboard arrow keys to highlight Shut Down and then press the

<Enter> key .

3 After the computer turns off, reconnect the mous e ca ble as shown on the

START HERE sheet for your computer.

4 Start the computer.

CHECK THE MO USE SETTINGS— Click the Start button, select Control

Panel, and then double-click the Mouse icon. Try adjusting the setting s.

Solving Problems 27

www.dell.com | support.dell.com

HINT: See the

Tell Me

How

help file for
information on saving
files to a floppy disk.

Keyboard Problems

RECONNECT THE KEYBOARD CABLE— Shu t down the computer (see

page 16), reconnect the keyboard cable as shown on the
your computer, and then restart the computer.

ST ART HERE sheet for

Drive Problems

If you cannot save a file to a floppy disk

ENSURE THAT WINDOWS RECOGNIZES THE DR IVE—Double-click the

My Computer icon. If the floppy drive is not listed, perform a full scan with your
antivirus softw are to check for and remove vir uses. Viruses can s o metimes
prevent Windows from recognizing the drive.

28 Solving Problems

CANNOT SAVE FILES TO A FLOPPY DISK— Ensure that the floppy disk is

not full or write-protected (locked). See the following illustration.

TEST THE DRIVE WITH ANOTHER FLOPPY DISK— Insert another floppy

disk to eliminate the possibilit y th a t th e o rig inal floppy disk is de f ec tive.

back of floppy disk

write-protected

not write­protected

If you cannot play a music CD or install a program from a CD

ENSURE THAT WINDOWS RECOGNIZES THE DR IVE—Double-click the

My Computer icon. If the CD drive is not listed, per form a full scan with your
antivirus softw are to check for and remove vir uses. Viruses can sometimes
prevent Windows from recognizing the drive.

HINT: High-speed CD

drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.

TEST THE DRIVE WITH ANOTHER CD— Insert another CD to eliminate the

possibility that th e original CD is defective.

CLEAN THE DISC—See the Tell Me How help file for instructions.

ADJUST THE WINDOWS VOLUME CONTR OL—Double-click th e ye llow

speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.

Solving Problems 29

HINT: Because of

different worldwide file
types, not all DVD titles
work in all DVD drives.

If you canno t play a DVD movie

ENSURE THAT WINDOWS RECOGNIZES THE DR IVE—Double-click the

My Computer icon. If the DVD drive is not listed, perform a full scan with your
antivirus softw are to check for and remove vir uses. Viruses can s o metimes
prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER DVD— Insert another DVD to eliminate

the possibility tha t the original DVD is defective.

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CLEAN THE DISC—See the Tell Me How help file for instructions.

If the CD-RW drive stops writing

TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD-RW

DISK— See Windows Help.

To access Windows Help:

1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List

Topics. For Windows Me, type standby and then click Go.

4 For Windows 98 and Windows 2000, click To change the elapsed time before

your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.

CHANGE THE WRITE SPEE D TO A SLOWER RATE—The CD-RW drive

must rece ive a stea dy str eam of da ta wh en wri ting. I f th e str eam i s inte rrup ted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.

If you have a hard drive problem

30 Solving Problems

RUN SCANDISK—Click the Start button, point to Programs—>

Accessories—> System Tools, and then click ScanDisk.

Network Problems

CHECK THE NE TWORK CABLE CONNECTOR— Ens ure th at the network

cable connector is firmly connected to the connector on the computer and the
network wall jack as shown on the START HERE sheet for your computer.

CHECK THE NE TWORK LIGHTS ON THE BACK OF THE COMPUTER—

Green indicates that the network connec tion is active. If t he status light is not
green, try replacing the network cable.

RESTART THE COMPUTER—Try to log on to the network again.

CONTACT YOUR NETWORK ADMINISTRATOR—Verify that your network

settings are correct and that the network is functioning.

Windows Error Messages

X:\ IS NOT A CCESSIBLE. THE DEV ICE IS NOT READY —Insert a disk into

the drive and try agai n.

A FILENAME CANN OT CONTAIN ANY OF THE FOLLOWING

CHARACTERS: \ / : * ? “ < > |— Do not use these characte rs in

filenames.

NOT ENOUGH MEMORY OR RESO URCES. CLOSE SOME PROGRAMS AND

TRY AGAIN—You have too many programs open. Close all windows and open

the program that you want to use.

THE FILE BEING COPIED IS TOO LARGE FO R THE DESTINATION

DRIVE— The file that you are trying to copy is too large to fit on the disk. Try

using a larger capacity disk.

Solving Problems 31

A REQUIRED .DLL FILE WAS NOT FO UND—The program that you are

trying to open is missing an essential file. To remove and then reinstall the
program:

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program th at you want to remove.
4 Click Add/Remove and follow the prompts on the screen.
5 See the pro g ra m documentation for inst allation instructions.

www.dell.com | support.dell.com

General Program Problems

A program crashes

SEE THE SOFTWARE DOCUMENTATION—Many software manufacturers

maintain websites with information that may hel p you to solve the problem.

A program stops responding

PRESS <CTRL><ALT><DEL>— In the Close Program window, select the

program that is no longer responding. Then click the End Task button.

A solid blue screen appears

TURN THE CO MPUTER OFF—If the compute r doe s not re spo nd to a k eyst roke

or a proper shutdown (see page 16), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk will automatically run during the start-up process. Follow
the instructions on the screen.

32 Solving Problems

Internet Connection Problems

If you have a problem with your Dellnet account

REVIEW “SETTING UP DELLNET (U.S. ONLY)”— See pag e12.

REVIEW “MODEM PROBL EMS”— See page 26.

TURN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory

for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Modems icon.
3 In the Modems Properties window, click the Dialing Properties button.
4 Ensure that T o disable call waiting, dial: is checked and then select the proper

code according to the information in your telephone directory.

5 Click the Apply button and then click the OK button.
6 Close the Modems Properties window.
7 Close the Control Panel.

E-Mail Problems

REVIEW "SENDING AND RECEIVING E-MAIL"— See page 13.

ENSURE THAT YOU ARE CONNECTE D TO THE INTERNET—With the

Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.

Resolving Other Technical Problems

GO TO THE DELL SUPPORT WEBSITE— Go to http://support.dell.com for

help with general usage, installation, and troubleshooting questions.

Solving Problems 33

E-MAIL DELL— Go to http://support.dell.com and then click E-Mail Dell in

the Communicate list. Send an e-mail message to Dell about your problem; you
can expect to receive an e-mail message from Dell within hours.

CALL DELL— If you cannot solve your problem using the Dell support website

or e-mail service, call Dell for technical assistance (see page 82).

Reinstalling Drivers

NOTICE: The Dell support website, http://support.dell.com, and the

www.dell.com | support.dell.com

Dimension ResourceCD

install drivers obtained from othe r sources, your computer might not work
correctly.

provide approved drivers for Dell computers. If you

Dell

Dell installed the following drivers on your computer:

• Intel

®

Chip Set Update Utility Driver — Tells the operating system

how to configure certain chips on the system board.

• Intel Ultra ATA Storage Driver — Improves data transfers from

storage devices like the hard drive.

• Integrated Intel 10/100 Ethernet Controller Driver — Enables the

optional built-in NIC to properly communicate on a network.

• ADI SoundMAX 2.0 Integrated Audio Driver — Enables the optional

built-in sound controller to produce sound.

• Other Drivers — Control the devices, such as the modem, sound, and

video cards that might be installed in your computer. For information
on those drivers, double-click the Dell Documents icon on the
Windows desktop, c lick System Information, and then click System
Documentation.

Sometimes you can fix a device problem by reinstalling its driver:

1 From the Windows desktop, insert the Dell Dimension ResourceCD

into the CD or DVD drive.

34 Solving Problems

If this is your first time using the ResourceCD, go to step 2. If not, go
to step 5.

2 When the ResourceCD Installation program starts, follow the

prompts on the screen.

3 When the InstallShield Wizard Complete window appears, remove

the ResourceCD and click Finish to restart the computer.

4 When you see the Windows desktop, reinsert the ResourceCD into the

CD or DVD drive.

5 At the Welcome Dell System Owner screen, click Next.
6 If necessary, change the language in the Language list in the right

corner of the window.

7 Select your computer in the System Model list.
8 Select your operating system in the Operating System list.
9 Select the type of device in the Device Type list.

10 Select Drivers in the Topic list.

If a particular driver is not listed, then that driver is not required by
your operating system.

NOTICE: The

are not part of your computer. Only reinstall the specific drivers for hardware
included in your computer. Otherwise your computer might not work correctly.

11 Click the name of the driver that you want to reinstall.

Dell Dimension ResourceCD

contains drivers for devices that

Reinstalling Windows 98

NOTICE: The operating system CD provides options for reinstalling your

Windows 98 Second Edition operating system. The options can potentially
overwrite files installed by Dell and possibly affect programs installed on your
hard drive. Therefore, Dell does not recommend that you reinstall your
operating system unless instructed to do so by a Dell technical support
representative.

NOTICE: To prevent conflicts with Windows 98, you must disable any virus

protection software installed on your computer before you reinstall
Windows 98.

1 Turn on the computer and enter the system setup program as directed

by a Dell technical support representative (see page 82).

2 In the system setup program Boot menu, write down the boot

sequence, and then change it so that the CD or DVD drive boots first,
as directed by a Dell technical support representative. Then place the
operating system CD in the CD or DVD drive and close the drive tray.

Solving Problems 35

3 Exit the system setup program.

The computer restarts.

4 At the Welcome window, click OK.
5 Double-click Refresh Windows OS.
6 Click OK.
7 Click OK again.
8 Remove the operating system CD from the CD or DVD drive and

click OK to restart yo u r com pu t er.

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The Getting ready to run Windows for the first time screen appears.

9 If the mouse tutorial starts, press <Esc> to exit and then press y.
10 Click the regional setting closest to where you live an d c lick Next.
11 Click your keyboard layout and click Next.
12 In the User Information window, type your name and, if applicable,

company name, and then click Next.
The Name field must be completed; the Company Name field is

optional.
The License Agreement window appears.

13 Click I accept the Agreement, and then click Next.
14 Type the Windows product key in the fields provided, and then click

Next.
The product key is the bar code number found on the Microsoft

Windows label, which is located on the side of your computer.

15 In the Date/ Time Properties window, adjust the date and time

properties, c lick Apply, and then click OK.
Windows 98 updates the system settings and restarts your computer.

16 When the Start Wizard appears, click Finish.

36 Solving Problems

The Enter Windows Password window appears. To continue without
creating a Windows user name and password, click OK. Otherwise,
type your user name and password in the appropriate fields and then
click OK.

17 If you created a Windows user name and password, type your password

and click OK.

NOTICE: Make sure that you reinstall the Intel Chip Set Update Utility

before

driver

18 Reinstall the approp riate drivers (see page 34).
19 Reenable yo ur virus pr otection software.
20 Enter the system setup program as directed by a Dell technical support

you reinstall any other drivers.

representative.

21 In the system setup program Boot menu, change the boot sequence

back to the original boot sequence, as directed by a Dell technical
support representative. Then, exit the system setup program.

Reinstalling Windows Me

NOTICE: The operating system CD provides options for reinstalling your

Windows Me operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.

NOTICE: To prev ent conflicts with Windows Me, you must disable any virus

protection software installed on your computer before you reinstall
Windows Me.

Turn on the computer and enter the system setup program as directed

1

by a Dell technical support representative (see page 82).

2 In the system setup program Boot menu, write down the boot

sequence, and then change it so that the CD or DVD drive boots first,
as directed by a Dell technical support representative. Then place the
operating system CD in the CD or DVD drive and close the drive tray.

3 Exit the syst em setup program.
4 Select Boot From CD-ROM, and then press <Enter>.

If you wait too long to make this selection, the computer automatically
boots from the hard drive. If this occurs, allow the computer to boot
completely, and then restart it and try again.

5 Select Start Windows Setup from CD-ROM, and then press

<Enter>.

Solving Problems 37

6 Press <Ente r> again.

7 Select Continue Setup and replace your current operating system,

and then press <Enter>.

8 Press <Ente r> agai n.

ScanDisk automatically starts and checks your hard drive.

9 Click Next in the Welcome to Windows Me window.
10 Select the directory in which Windows resides.

If C:\WINDOWS (recommended) is displayed, select it, and then
click Next.

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If C:\WINDOWS.000 (recommended) is displayed, click Other,
change C:\WINDOWS.000 to C:\WINDOWS, and then click Next.

11 Ensure that Typical is selected, and then click Next.
12 Specify a computer name, workgroup, and computer description, if

desired, and then click Next.

13 Select a country in the Country/Region window, and then click Next.
14 Specify a time zo ne in the Establish Time Zone window, and then

click Next.

15 Click Finish.

38 Solving Problems

Windows Setup installs necessary files, and then re starts the computer.

16 Select Boot From Hard Drive, and then press <Enter>.
17 In the User Information window, type your name and, if applicable,

company name, and then click Next.
The Name field must be completed; the Company Name field is

optional.
The License Agreement window appears.

18 Click I accept the Agreement, and then click Next.
19 Type the Windows product key in the fields provided, and then click

Next.
The product key is the bar code number found on the Microsoft

Windows label, which is located on the side of your computer.

20 Click Finish.

Windows Setup installs additional files, and then restarts the

computer.

21 Select Boot From Hard Drive, and then press <Enter>.

Windows Setup installs additional files, and then restarts the

computer.

22 Select Boot From Hard Drive, and then press <Enter>.
23 Enter a password in the Enter Network Password window, if desired,

and then click Next.

24 Remove the operating system CD from the CD or DVD drive.
25 Enter the system setup program as directed by a Dell technical support

representative.

26 In the system setup program Boot menu, change the boot sequence

back to the original boot sequence, as directed by a Dell technical
support representative. Then, exit the system setup program.

Reinstalling Windows 2000

1 Insert the operating system CD into the CD or DVD drive.
2 Shut down the computer.
3 Start the computer.
4 Press any key when the Press any key to boot from CD message

appears on the screen.

5 When the Windows 2000 Setup screen appears, ensure that the To

setup Win2000 now, press ENTER option is highlighted. Then press

<Enter>.

6 Read the information in the License Agreement screen, and t hen p re ss

<F8> to continue.

7 When the Windows 2000 Professional Setup screen appears , use the

arrow keys to select the Windows 2000 partition option that you want.
To continue, press the key specified in the partition option that you
chose.

Solving Problems 39

8 When the Windows 2000 Professional Setup screen reappears, use

the arrow keys to select the type of filing system that you want
Windows 2000 to use, and then press <Enter>.

9 Press <Enter> again to restart your computer.
10 Click Next when the Welcome to the Windows 2000 Setup Wizard

screen appears.

11 When the Regional Settings screen appears, select the settings for

your locale, and then click Next.

12 Enter your name and organization in the Personalize Your Software

screen, and then click Next.

www.dell.com | support.dell.com

13 When prompted, enter the Windows product key, which is printed on

the Microsoft label on your computer. Then click Next.

14 When the Computer Name and Administrator Password screen

appears, enter a name for your computer and a password, if desired.
Then click Next.

15 Enter the date an d time in the Date and Time Settings screen, and

then click Next.
Windows 2000 now begins to install its components and configure the

computer.

16 When the Comp leti ng the Windows 20 00 Setu p Wizard sc reen

appears, remove the CD from the drive, and then click Finish.

40 Solving Problems

The computer automa tically restarts.

SECTION 3

Adding Parts

Removing the Computer Cover
Looking Inside Your Computer
Adding Cards
Removing Cards
Adding Memory
Adding a Second Hard Drive
Adding Other Drives
Replacing the Computer Cove r

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Removing the Computer Cover

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

NOTICE: To disconnect a network cable, first unplug the cab le from your

computer and then unplug it from the network jack.

Turn off the computer and devices, and disconnect them from their

1

electrical outlets.

2 Briefly press the power button.

Pressing the power button when the computer is not connected to an

www.dell.com | support.dell.com

electrical outlet discharges residual electricity and can help prevent
system board damage.

3 Lay the computer on its right side, with the foot off the edge of the

work surface.

4 Loosen the thumbscrew.

thumbscrew

latches (2)

42 Adding Parts

foot

CAUTION: To preven t cuts, k eep your hand s clear of th e metal

edges on the computer a s you slide back the cover.

front of
computer

5 Face the front of the computer. U se your thumbs to press in both

bl

latches while pushing the cover backward. Move the cover back
slightly, and then lift it straight up.

If necessary, use both hands and work one side at a time.

Looking Inside Your Computer

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

system board

filler brackets for
empty card slots

fan

power supply

power ca

es

drive cable

bracket for second
hard drive

drive cage

hard drive

Adding Parts 43

System Board

In the illustration, the text in parentheses indicates how items are identified
on the system board.

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auxiliary sound-in
connector (AUX IN)*

CD drive sound
connector (CD IN)*

speaker phone
connector
(TELEPHONY)*

PCI card
connectors

*

For computers with built-in sound

fan connector
(FAN 2)

microprocessor
connector (CPU)

memory connectors
(DIMM 1, DIMM 2)

auxiliary power
connector (AUX
POWER)

main power
connector (POWER)

power light
(STB LED)

floppy drive
connector (FLOPPY)

first hard drive
connector (PRI IDE)

second hard drive
connector (SEC IDE)

AGP card connector
(AGP)

control panel
connector (J8C3)

configuration jumper
(BIOS CONF)

battery socket

speaker

(BATTERY)

44 Adding Parts

Adding Cards

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

Install only PCI cards in your computer. Before installing a card, make sure
that a slot is available for it.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network jack.

Turn off the computer and devices, and disconnect them from their

1

electrical outlets.

2 Briefly press the power button.

Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.

3 Remove the computer cover (see page 42).
4 Unscrew and remove the filler bracket for the card slot you want to use.

filler bracket

Adding Parts 45

5 Align the cutout on the bottom of the card with the crossbar in the

system board connector. Gently rock the card into the connector until
it is fully seated.

If the card is full-length, insert the front end of the card into the
corresponding card guide at the front of the computer as you insert the
card into its connector.

card

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card
connector

system board
connector

card guide

46 Adding Parts

Make sure that the card is fully seated and that its bracket is within the
card slot.

fully seated not fully seated

bracket withi n slot

bracket caught
outside of slot

6 Secure the bracket on the end of the card with the screw you removed

in step 2.

7 Connect any cables required for the card as described in the card

documentation.

8 Replace the computer cover (see page 71).

NOTICE: To connect a network cable, first plug the cable in to the network

jack and then plug it in to the co mputer.

Plug your computer and devices into their electrical outlets, and turn

9

them on.

10 Install any drivers required for the card as described in the card

documentation.

Adding Parts 47

Removing Cards

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

NOTICE: To disconnect a network cable, first unplug the cab le from your

computer and then unplug it from the network jack.

Turn off the computer and devices, and disconnect them from their

1

electrical outlets.

2 Briefly press the power button.

Pressing the power button when the computer is not connected to an

www.dell.com | support.dell.com

electrical outlet discharges residual electricity and can help prevent
system board damage.

3 Remove the computer cover (see page 42).

4 Disconnect any cables connected to the card.

5 Remove the scr e w fr o m the card bracket.

6 Grasp the card by its top corners, and lift it from the system board.

7 If you are removing the card permanently, reinstall a filler bracket.

8 Replace the computer cover (see page 71).

NOTICE: To connect a network cable, f irst plug the cable in to the network

jack and then plug it in to the computer.

HINT: Memory

purchased from Dell is
covered under your
computer warranty.

48 Adding Parts

Plug your computer and devices into their electrical outlets, and turn

9

them on.

Adding Memory

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

You can increase your computer memory by installing memory modules on
the system board. See page75 for information on the type of memory
supported by your computer.

NOTICE: To disconnect a network cable, first unplug the cab le from your

computer and then unplug it from the network jack.

Turn off the computer and devices, and disconnect them from their

1

electrical outlets.

2 Briefly press the power button.

Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.

3 Remove the computer cover (see page 42).
4 Press out the securing clip at each end of the memory connector.
5 Align the notches on the bottom of the module with the crossba r s in

the connector.

NOTICE: T o avoid breaking the memory module, do not press near the middle

of the module.

6

Insert the module straight down into the connector, making sure that
it fits into the vertical guides at each end of the connector. Press firmly
on the ends until the memory module snaps into place.

If you insert the module correctly, the securing clips snap into the
cutouts at each end of the module.

memory module

cutouts (2)

securing
clips (2)

notches (2)

5.

connector

4.

To remove a memory module, press out the securing clip at each end
of the memory connector until the memory module disengages from
the connector.

6.

Adding Parts 49

7 Replace the computer cover (see page 71).

NOTICE: To connect a network cable, f irst plug the cable in to the network

jack and then plug it in to the computer.

Plug your computer and devices into their electrical outlets, and turn

8

them on.

Adding a Second Hard Drive

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

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Your computer includes one hard drive. T o add a second hard drive, perform
the following steps.

NOTICE: To disconnect a network cable, first unplug the cab le from your

computer and then unplug it from the network jack.

Turn off the computer and devices, and disconnect them from their

1

electrical outlets.

2 Briefly press the power button.

Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.

3 Remove the computer cover (see page 42).

50 Adding Parts

4 Press in the tabs, and swing the front panel away from the computer.

tabs (3)

front
panel

Adding Parts 51

5 Remove the screws securing the drive bracket, and lift the bracket out

of the computer.

drive bracket

www.dell.com | support.dell.com

screws (2)

52 Adding Parts

6 Orient the new drive with its ci r cuit board facing the inside of the

bracket. Align the bra ck et tabs wi th the two tab ho les in the side of the
drive, and rotate the drive into the bracket. Then secure the screw.

.

circuit board

screw

tab holes (2)

tabs (2)

7 Align the bracket tabs with the slots in the computer, and slide the

bracket

bracket into place. Se cure the bracket with the screws you removed in
step 5.

8 Connect a power cable to the drive.

power cable f r om
power supply

Adding Parts 53

NOTICE: Match the colored strip on the cable with pin 1 on the drive.

9 Locate the extra connector on the wide cable attached to your first

hard drive. Attach the connector to the new hard drive.

pin 1

www.dell.com | support.dell.com

cable

54 Adding Parts

10 Insert the front panel hooks into the computer slots, and snap the

front panel back onto the computer.

slots (3)

hooks (3 sets)

tabs (3)

11 Replace the computer cover (see page 71).

NOTICE: To connect a network cable, first plug the cable in to the network

jack and then plug it in to the co mputer.

12

Plug your computer and devices into their electrical outlets, and turn

front panel

them on.

13 See the drive documentation for instructions on installing any software

required for drive operation.

Adding Parts 55

Adding Other Drives

Your computer includes a floppy drive and either a CD or DVD drive. You
can add drives, such as Zip drives and CD-RW drives, using the procedur es
in the following sections.

5.25-Inch Devices

HINT: You need

additional hardware, such
as a mounting kit, to
install a 3.5-inch drive in

www.dell.com | support.dell.com

a 5.25-inch bay.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

NOTICE: To disconnect a network cable, first unplug the cab le from your

computer and then unplug it from the network jack.

Turn off the computer and devices, and disconnect them from their

1

electrical outlets.

2 Briefly press the power button.

Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.

3 Remove the computer cover (see page 42).

4 Press in the tabs, and swing the front panel away from the computer.

56 Adding Parts

tabs (3)

front
panel

5 Disconnect the two cables from the dr ive installed in the drive cage.

Put a piece of tape on the wide cable connector to help you correctly
reattach it late r.

Adding Parts 57

6 Remove the screw from the side of the drive cage. Pull the drive cage

toward you to unlock it from the computer. Then lift out the drive
cage.

drive cage

www.dell.com | support.dell.com

7 Press in the two tabs on the insert, and rotate the insert toward you to

screw

remove it.

58 Adding Parts

tabs (2)

insert

8 Slide the new drive into the bay, and secure the drive with the three

screws.

screws (3)

slots (6)

9 With the slots on the drive cage extending slightly beyond the front of

the computer, lower the drive cage and slide it toward the back of the
computer until the cage locks into place.

Adding Parts 59

10 Connect a power cable to each drive.

www.dell.com | support.dell.com

power cable from
power supply

NOTICE: When you attach the extra connector to the new drive in the

following step, match the colored stri p on the cable with pin 1 on the drive.

60 Adding Parts

11 Remove the tape from the wide cable connector and reattach the

connector to the original drive. Locate the extra connector on the
cable and attach it to the new drive.

pin 1

cable

Adding Parts 61

12 Insert the front panel hooks into the computer slots, and snap the

front panel back onto the computer.

slots (3)

www.dell.com | support.dell.com

hooks (3 sets)

62 Adding Parts

tabs (3)

13 Replace the computer cover (see page 71).

NOTICE: To connect a network cable, f irst plug the cable in to the network

jack and then plug it in to the computer.

14

Plug your computer and devices into their electrical outlets, and turn

front panel

them on.

15 See the drive documentation for instructions on installing any software

required for drive operation.

3.5-Inch Devices

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network jack.

1

Turn off the computer and devices, and disconnect them from their
electrical outlets.

2 Briefly press the power button.

Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.

3 Remove the computer cover (see page 42).
4 Press in the tabs, and swing the front panel away from the computer.

tabs (3)

front
panel

Adding Parts 63

HINT: You must remove

the upper insert to remove
the lower insert.

5 From the back of the front panel, press the tab on the insert for the bay

you plan to use.

www.dell.com | support.dell.com

6 Disconnect the two cables from the drive installed in the drive cage.

insert

tab

Put a piece of tape on the wide cable connector to help you correctly
reattach it late r.

64 Adding Parts

7 Remove the screw from the side of the drive cage. Pull the drive cage

toward you to unlock it from the computer. Then lift out the drive
cage.

drive cage

screw

Adding Parts 65

8 Remove the metal plate from the selected bay by working the plate

back and forth to break the perforations around the edges.

www.dell.com | support.dell.com

9 To install a new drive in the lower 3.5-inch bay , slide the drive into the

bay and secure it with three screws.

66 Adding Parts

slots (6)

screws (3)

To install a new drive in the upper 3.5-inch bay, first remove the
1/4-inch screw and drive bra cket from the drive cage. Attac h the new
drive to the bracket with two drive screws on the right side. Then
slide the drive into the drive bay and secure it to the drive cage with
one 1/4-inch screw on each side.

1/4-inch
screws (2)

drive screws (2)

drive bracket

slots (6)

10 With the slots on the drive cage extending slightly beyond the front of

the computer, lower the drive cage and slide it toward the back of the
computer until the cage locks into place.

HINT: Be sure to remove

the 1/4-inch screw on the
right side of the drive
cage.

11 Connect a power cable to each drive.

Adding Parts 67

www.dell.com | support.dell.com

power cable from
power supply

NOTICE: When you attach the extra connector to the new drive in the

following step, match the colored stri p on the cable with pin 1 on the drive.

68 Adding Parts

12 Remove the tape from the wide cable connector and reattach the

connector to the original drive. Locate the extra connector on the
cable and attach it to the new drive.

pin 1

cable

Adding Parts 69

13 Insert the front panel hooks into the computer slots, and snap the

front panel back onto the computer.

slots (3)

www.dell.com | support.dell.com

hooks (3 sets)

70 Adding Parts

tabs (3)

14 Replace the computer cover (see page 71).

NOTICE: To connect a network cable, f irst plug the cable in to the network

jack and then plug it in to the computer.

15

Plug your computer and devices into their electrical outlets, and turn

front panel

them on.

16 See the drive’s documentation for instructions on installing any

software required for drive operation.

Replacing the Computer Cover

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network jack.

Turn off the computer and devices, and disconnect them from their

1

electrical outlets.

2 Briefly press the power button.

Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.

3 Make sure that all cables are connected. Fold cables out of the way.
4 Make sure that no tools or extra parts (like screws) are left inside the

computer.

5 From the back of the computer, slide the cover forward until it locks

into place.

6 Tighten the thumbscrew on the back of the computer (see page 42).

Adding Parts 71

www.dell.com | support.dell.com

72 Adding Parts

SECTION 4

Appendix

Specifications
Standard Settings
Contacting Dell
Regulatory Information
Warranty and Return Policy Information

www.dell.com | support.dell.com

Specifications

Microproce sso r

Microprocessor type Intel® Pentium® III microprocessor
L1 cache 32 KB (16-KB data cache; 16-KB instruction

cache)

L2 cache 256-KB Advanced Transfer Cache that

resides in the processor core. The L2 cache
runs at the processor internal clock speed.

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Math coprocessor internal to microprocessor

System Information

System chip set Intel 815E
DMA channels seven
Interrupt levels 15
System BIOS chip 4 Mb (512 KB)

Expansion Bus

Bus types PCI (version 2.2) and AGP (version 2.0)
Bus speed AGP: 66 MHz; PCI: 33 MHz
AGP connector one universal connector that supports AGP

2X or 4X expansion cards
AGP connector size 132 pins
AGP connector data width

(maximum)
PCI connectors five
PCI connector size 124 pins
PCI connector data width

(maximum)

32 bits

32 bits

74 Appendix

Memory

Architecture non-ECC PC133 SDRAM
Memory connectors two; gold contacts
Memory capacities 64, 128, and 256 MB (non-ECC)
Minimum memory 64 MB (non-ECC)
Maximum memory 512 MB (non-ECC)
Frequency 133 MHz
Clock cycle 7.5 ns (supports 4 clocks only)
CAS latency 3
SPD revision 1.2 A
Buffering unbuffered
Voltage 3.3 V
Data bus width 64 bits

Drives

Externally accessible:

Mini tower chassis two 5.25-inch bays

three 3.5-inch bays

Desktop chassis two 5.25-inch bays

two 3.5-inch bays
Internally accessible two bays for 1-inch–high EIDE hard drives
Available devices ATA-66 or ATA-100 Ultra DMA hard drives,

CD drives, DVD drives, CD-RW drives, and

Zip drives

Ports and Connectors

Externally accessible:

Serial 9-pin connector; 16550C-compatible
Parallel 25-hole connector (bidirectional)
Video 15-hole connector on an AGP vid eo c ard

Appendix 75

1

Audio

three miniature jacks for line in , line out,
and microphone

NIC

2

RJ45 connector that supports 10BASE-T and

100BASE-T Ethernet standards
Keyboard 6-pin mini-DIN connector
Mouse 6-pin mini-DIN connector
MIDI/game

1

15-pin connector
USB two USB-compliant connectors

Internally accessible:

www.dell.com | support.dell.com

Primary EIDE channel 40-pin connector on PCI local bus
Secondary EIDE channel 40-pin connector on PCI local bus
Floppy drive 34-pin connector

1

Available in integrated audio systems only

2

Available in integrated NIC systems only

Video

Video type AGP 2.0 video card (4X or 2X; see

manufacturer's specifications)

76 Appendix

Audio

Audio type

1

ADI SoundMAX 2.0 I ntegrated Audio

Driver (ADI 1885 chip set)

1

Available in integrated audio systems only

NIC

NIC type

2

Integrated Intel 10/100 Ethernet Controller

Driver (Intel 82562ET chip set)

2

Available in integrated NIC systems only

Controls and Lights

Reset control push button
Power control push button

Power light green
Hard-drive access light green
Network lights (optional) green and yellow
Diagnostic code lights four bicolor (yellow and green) located on

back panel

Power

DC power supply:

Wattage 200 W
Heat dissipation 778 BTU (fully loaded computer without

monitor)

Voltage (switch-selectable on back
panel)

90 to 135 V at 60 Hz;1 80 to 265 V at 50 Hz;
100 V at 50 to 60 Hz for Japa nese computers

Backup batt er y 3-V CR2032 coin cell

Physical

Mini tower chassis:

Height x Width x Depth 43.69 x 20.32 x 44 .45 cm

(17.2 x 8 x 17.5 inches)

Weight 11.3 to 13.6 kg (25.0 to 30.0 lb)

Desktop chassis:

Height x Width x Depth 16 x 42.42 x 44.45 cm

(6.3 x 16.7 x 17.5 inches)

Weight 11.3 to 13.6 kg (25.0 to 30.0 lb)

Environmental

Temperature:

3

Operating 10° to 35°C (5 0 ° to 95°F)
Storage –40° to 65°C (–40° to 149°F)

Relative humidity 20% to 80% (noncondensing)

Appendix 77

Maximum vibration:

Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min
Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min

Maximum shock:

Operating l eft side (for mini tower orientation) and

bottom half-sine pulse with a change in

velocity of 50.8 cm/sec (20 inches/sec)
Storage 23-G faired-square wave with a velocity

change of 508 cm/sec (200 inches/sec)

www.dell.com | support.dell.com

Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft)
Storage –15.2 to 10,600 m (–50 to 35,000 ft)

3

At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft)

3

Standard Settings

The system setup program contains the standard settings for your
computer.

NOTICE: Unless you are an expert computer user, don’t change the settings

for this program . Cer tai n chan ges migh t ma ke your com put er wo rk inco rrect ly.

See the following figure for an example of the Main screen of the program.

78 Appendix

Viewing Settings

1 Turn on (or restart) your computer.
2 When the blue Dell logo appears, press <Del> immediately.

If you wait too long and the operating system l ogo appea rs, continue to
wait until you see the Windows desktop. Then shut down your
computer and try again.

System Setup Screens

The system setup screens are organized into the following sections:

• The menu bar at the top provides access to the main program screens:

– Main provides settings for the basic computer configuration.
– Advanced provides detailed settings for some comp uter features.
– Security provides indications and settings for user and setup

passwords.
– Boot provides information about how the computer starts.
– Exit provides selections for saving and loading the program

settings.

Appendix 79

• The left side lists configuration options and their settings for the

hardware installed in your computer.
You can change settings enclosed in brackets, but not those that are

grayed out. Options iden tified by an arrowhead (>) provide access to
submenus.

• The top-right side displays help information for a highlighted option.

• The bottom-right side lists keys and their functions for the displayed

screen.

Clearing Forgotten Passwords

www.dell.com | support.dell.com

If you forget your user or setup passwor d, you cannot operate your computer
or change settings in the system setup program until you clear the forgotten
password(s).

NOTICE: The following procedure resets all standard settings for your

computer. Before proceeding, record or print (by pressing <Print Screen>) all
current settings so that you can restore them when you finish this procedure.

1 Remove the computer cover (see page 42).
2 Locate jumper BIOS CONF on the system board (see page 44) and

move the jumper plug so that pins 2 and 3 are jumpered.

3 Replace the computer cover (see page 71), plug your computer into an

electrical outlet, and turn on the computer.

80 Appendix

4 Press <Enter> at the Maintenance screen and then click Yes to c l ear

all passwords.

5 Press <F10> to save your changes and exit the system setup program.
6 Remove the computer cover again.
7 Move the jumper plug so that pins 1 and 2 are jumpered (standard

setting).

8 Replace the computer cover, plug your computer into an electrical

outlet, and turn on the computer.

Replacing the Battery

A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on
the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly i nstalled .

Replace the 3-V CR2032 battery only with the same or equiv alent
type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s in structions.

Record all the screens in the system setup program so that you can

1

restore the correct settings in step 6.

2 Remove the computer cover (see page 42).

NOTICE: To avoid damage to the system board while you pry the battery

loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).

Locate the battery socket (see pag e 44 ) and pry the battery out of its

3

socket with your fingers or with a plastic screwdriver.

4 Insert the battery into the socket with the side labeled “+ ” facing up.

battery

battery socket
(BATTERY)

5 Replace the computer cover (see page 71), and plug your computer

and devices into the ir electrical outlets .

6 Access the system setup program and r es tor e the se ttings you recorded

in step 1.

Appendix 81

Contacting Dell

HINT: Toll-free numbers

are for use within the
country for which they are
listed.

Country (Ci ty)
International Access Code
Country Code

www.dell.com | support.dell.com

City Code

Australia (Sydney)

International Access Code: 0011
Country Code: 61
City Code: 2

Austria (Vienna)

International Access Code: 900
Country Code: 43
City Code: 1

When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following tables. If you need assistance
in determining which codes to use, contact a local or an international
operator.

Contact Numbers and Addresses

Department Name or Service Area,

Website and E-mail Address

Home and Small Business 1-300-65-55-33
Government and Business toll free: 1-800-633-559
Preferred Accounts Division (PAD) toll free: 1-800-060-889
Customer Care toll free: 1-800-819-339
Corporate Sales toll f ree: 1-800-80 8-385
Transaction Sales toll free: 1-800- 808-312
Fax toll free: 1-800-818-341
Home/Small Business Sale s 01 795 67602
Home/Small Business Fax [phone]
Home/Small Business Customer Care 01 795 67603
Preferred Accounts/Corporate Customer Care 0660 8056
Home/Small Business Technical Support 01 795 67604
Preferred Accounts/Corporate Technical Support 0660 8779
Switchboard 01 491 04 0
Website: http://support.euro.dell.com
E-mail: tech_su [e-mail]

Local Numbers, and

Area Codes,

Toll Free Numbers

82 Appendix

Country (Ci ty)
International Access Code
Country Code
City Code

Belgium (Brussels)

International Access Code: 00
Country Code: 32
City Code: 2

Brazil

International Access Code: 0021
Country Code: 55
City Code: 51

Brunei
Country Code: 673

Canada (North York, Ontario)
International Access Code: 011

Chile (Santiago)

Country Code: 56
City Code: 2

Department Name or Service Area ,

Website and E-mail Address

Technical Support 02 481 92 88
Customer Care 02 481 91 19
Home/Small Business Sale s toll free: 0800 16884
Corporate Sales 02 481 91 00
Fax [phone]
Switchboard 02 481 91 00
Website: http://support.euro.dell.com
E-mail: [e-mail]
Customer Support, Technical Support 0800 90 3355
Sales 0800 90 3366
Website: http://www.dell.com/br

Customer Technical Support (Penang, Malaysia) 604 633 4966
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales (Penang, Malaysia) 604 633 4955
Automated Order-Status System toll free: 1-800-433-9014
AutoTech (Automated technical support) toll free: 1-800-247-9362
Customer Care (From outside Toronto) tollfree: 1-800-387-5759
Customer Care (From within Toronto) 416 758-2400
Customer Technical Support toll free: 1-800-847-4096
Sales (Direct Sales—from outside Toronto) toll free: 1 -800-3 87-5752
Sales (Direct Sales—from within Toronto) 416 758-2200
Sales (Federal government, education, and

medical)
Sales (Major Accounts) toll free: 1-800-387-5755
TechFax toll free: 1-800-950-1329
Sales, Customer Su ppo r t, and Technical Support toll free: 1230-020- 4823

Local Numbers, and

toll free: 1-800-567-7542

Area Codes,

Toll Free Numbers

Appendix 83

Country (Ci ty)
International Access Code
Country Code
City Code

China (Xiamen)

Country Code: 86
City Code: 592

Czech Republic (Prague)
International Access Code: 00

www.dell.com | support.dell.com

Country Code: 420
City Code: 2

Denmark (Horsholm)

International Access Code: 00
Country Code: 45

Finland (Helsinki)

International Access Code: 990
Country Code: 358
City Code: 9

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support toll free: 800 858 2437
Customer Experience toll free: 800 858 2060
Home and Small Business toll free: 800 858 2222
Preferred Accounts Division toll free: 800 858 2062
Large Corporate Accounts tollfree:800 858 2999
Technical Support 02 22 83 27 27
Customer Care 02 22 83 27 11
Fax [phone]
TechFax 02 22 83 27 28
Switchboard 02 22 83 27 11
Website: http://support.euro.dell.com
E-mail: [e-mail]
Technical Support 45170182
Relationa l C u stomer Care 45170184
Home/Small Business Customer Care 32875505
Switchboard 45170100
Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594
Fax Switchboard 45170117
Website: http://support.euro.dell.com
E-mail: [e-mail]
E-mail Support for Servers:

[e-mail]
Technical Support 09 253 313 60
Technical Support Fax [phone]
Relationa l Customer Care 09 253 313 38
Home/Small Business Cus to m er Care 09 693 791 94
Fax [phone]
Switchboard 09 253 313 00
Website: http://support.euro.dell.com
E-mail: [e-mail]

84 Appendix

Country (Ci ty)
International Access Code
Country Code
City Code

France (Paris/Montpellier)
International Access Code: 00
Country Code: 33
City Code: (1) (4)

Germany (Langen)

International Access Code: 00
Country Code: 49
City Code: 6103

Department Name or Service Area ,

Website and E-mail Address

Home and Small Business

Technical Support 0825 387 270
Customer Care 0825 823 833
Switchboard 0825 004 700
Switchboard (Alternative) 0499754000
Sales 0825004 700
Fax [phone]

Website: http://support.euro.dell.com
E-mail: [e-mail]

Corporate

Technical Support 0825 004 719
Customer Care 0825 3 38 339
Switchboard 0155947100
Sales 0155947100
Fax [phone]
Website: http://support.euro.dell.com
E-mail: [e-mail]
Technical Support 06103766-7200
Home/Small Business Customer Care 0180-5-224400
Global Segment Customer Care 06103 766-9570
Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000
Website: http://support.euro.dell.com
E-mail: tech_su [e-mail]

Local Numbers, and

Area Codes,

Toll Free Numbers

Appendix 85

Country (Ci ty)
International Access Code
Country Code
City Code

Hong Kong

International Access Code: 001
Country Code: 852

Ireland (Cherrywood)

International Access Code: 16
Country Code: 353

www.dell.com | support.dell.com

City Code: 1

Italy (Milan)

International Access Code: 00
Country Code: 39
City Code: 02

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support toll free: 800 96 4107
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales tollfree:800964109
Corporate Sales toll free: 800 96 4108
Technical Support 0870 908 0800
Home User Customer Care 01 204 4095
Small Business Customer C are 01 204 402 6
Corporate Customer Care 01 204 4003
Sales 01 286 0500
SalesFax 01 204 0144
Fax [phone]
Switchboard 01 286 0500
Website: http://support.euro.dell.com
E-mail: [e-mail]

Home and Small Business

Technical Support 02 577 826 90
Customer Care 02 696 821 14
Fax [phone]
Switchboard 02 696 821 12
Website: http://support.euro.dell.com
E-mail: [e-mail]

Corporate

Technical Support 02 577 826 90
Customer Care 02 577 825 55
Fax [phone]
Switchboard 02 577 821
Website: http://support.euro.dell.com
E-mail: [e-mail]

86 Appendix

Country (Ci ty)
International Access Code
Country Code
City Code

Japan (Kawasaki)

International Access Code: 001
Country Code: 81
City Code: 44

Korea (Seoul)

International Access Code: 001
Country Code: 82
City Code: 2

Department Name or Service Area ,

Website and E-mail Address

Technical Support (Server) toll free: 0120-1984-35
Technical Support (Dimension™ and Inspiron™)
Te chnical Support Outside of Japan (Dimension

and Inspiron)
Technical Support (Dell Precision™, OptiPlex™

and Latitude™)
Te chnical Support Outside of Japan (Dell

Precision, OptiPlex, and Latitude)
24-Hour Automated Order Service 044 556-3801
Customer Care 044 556-4240
Home and Small Business Group Sales 044 556-3344
Business Sales Division (up to 400 employees) 044 556 1465
Preferred Accounts Division Sales (over 400

employees)
Large Corporate Accounts Sales (over 3500

employees)
Government, Education, and Medical Sales 044 556 3345
Dell Global Japan 044 556 3469
Individual User 044 556 1760
Faxbox Service 044 556-3490
Switchboard 044 556-4300
Website: http://support.jp.dell.com
Technical Support toll free: 080-200-3800
Sales toll free: 080-200-3777
Customer Service (Seoul, Korea) 2194-6220
Customer Service (Penang, Malaysia) 604 633 4949
Fax [phone]
Switchboard 2194-6000

Local Numbers, and

toll free: 0120-1982-26

toll free: 0120-1984-33

Area Codes,

Toll Free Numbers

81-44-520-1435

81-44-556-3894

044 556-3433

044 556-3430

Appendix 87

Country (Ci ty)
International Access Code

Department Name or Service Area,

Website and E-mail Address
Country Code
City Code

Latin America Customer Technical Support (Austin, T exas,

U.S.A.)
Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer

Service)(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600

www.dell.com | support.dell.com

Luxembourg

International Access Code: 00
Country Code: 352

Technical Support (Brussels, Belgium) 02 481 92 88
Home/Small Business Sales (Brussels, Bel g iu m) toll free: 080016884
Corporate Sales (Brussels, Belgium) 02 481 91 00
Customer Care (B russels, Belgium) 02 481 91 19
Fax (Brussels, Belgium) 02 481 92 99
Switchboard (Brussels, Belgium) 02 481 91 00
Website: http://support.euro.dell.com
E-mail: [e-mail]

Macau

Country Code: 853

Te chnical Support t o ll free: 0800 582
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales toll free: 0800 581

Malaysia (Penang)

International Access Code: 00
Country Code: 60
City Code: 4

Technical Support toll free: 1 800 888 298
Customer Service 04 63 3 4949
Transaction Sales tollfree:1800888202
Corporate Sales toll f ree: 1 800 888 213

Area Codes,

Local Numbers, and

Toll Free Numbers

512 728-4093

512 728-3883

or 512 728-3772

88 Appendix

Country (Ci ty)
International Access Code
Country Code
City Code

Mexico

International Access Code: 95
Country Code: 52
City Code: 5

Netherlands (Amsterdam)

International Access Code: 00
Country Code: 31
City Code: 20

New Zealand

International Access Code: 00
Country Code: 64

Department Name or Service Area ,

Website and E-mail Address

Automated Order-Status System (Austin, Texas,
U.S.A.)

AutoTech (Automated technical support) (Austin,
Texas, U.S.A.)

Customer Technical Support 525 228-7870
Sales 525 228-7811

Customer Service 525 228-7878
Main 525 228-7800
Technical Support 020 581 8838
Customer Care 020 58 1 8740
Home/Small Business Sales toll free: 0800-0663
Home/Small Business Sale s Fax [phone]
Corporate Sales 020 581 8818
Corporate Sales Fax [phone]
Fax [phone]
Switchboard 020 581 8818
Website: http://support.euro.dell.com
E-mail: [e-mail]
Home and Small Business 0800 446 255
Government and Business 0800 444 617
Sales 0800441 567
Fax [phone]

Local Numbers, and

or toll free:91-800-900-37
or toll free:91-800-904-49

Area Codes,

Toll Free Numbers

512 728-0685

512 728-0686

Appendix 89

Country (Ci ty)
International Access Code
Country Code
City Code

Norway (Lysaker)

International Access Code: 00
Country Code: 47

www.dell.com | support.dell.com

Poland (Warsaw)

International Access Code: 011
Country Code: 48
City Code: 22

Portugal

International Access Code: 00
Country Code: 35

Singapore (Singapore)

International Access Code: 005
Country Code: 65

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support 671 16882
Relational Customer Care 67117514
Home/Small Business Customer Care 23162298
Switchboard 671 16800
Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594
Fax Switchboard 67116865
Website: http://support.euro.dell.com
E-mail: [e-mail]
E-mail Support for Servers:

[e-mail]
Technical Support 22 57 95 700
Customer Care 22 57 95 999
Sales 22 57 95 999
Fax [phone]
Switchboard 22 57 95 999
Website: http://support.euro.dell.com
E-mail: [e-mail]
Technical Support 35 800 834 077
Customer Car e 800 300 415 or

35 800 834 075

Sales 800 300 410 or

800 300 411 or
800 300 412 or

351 214 220 710
Fax [phone]
E-mail: [e-mail]
Technical Support toll free: 800 6011 051
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales tollfree:8006011054
Corporate Sales toll free: 800 6011 053

90 Appendix

Country (Ci ty)
International Access Code
Country Code
City Code

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27
City Code: 11

Southeast Asian and Pacific
Countries

Spain (Madrid)

International Access Code: 00
Country Code: 34
City Code: 91

Department Name or Service Area ,

Website and E-mail Address

Technical Support 011 709 7710
Customer Care 011 70 9 7707
Sales 011 709 7700
Fax [phone]
Switchboard 011 709 7700
Website: http://support.euro.dell.com
E-mail: [e-mail]
Customer Technical Support, Customer Service,

and Sales (Penang, Malaysia)

Home and Small Business

Technical Support 902 100 130
Customer Care 902 118 5 40
Sales 902 118 541
Switchboard 902 118 541
Fax [phone]
Website: http://support.euro.dell.com
E-mail: [e-mail] m

Corporate

Technical Support 902 100 130
Customer Care 902 118 546
Switchboard 91 722 92 00
Fax [phone]
Website: http://support.euro.dell.com
E-mail: [e-mail] m

Local Numbers, and

Area Codes,

Toll Free Numbers

604 633 4810

Appendix 91

Country (Ci ty)
International Access Code
Country Code
City Code

Sweden (Upplands Vasby)

International Access Code: 00
Country Code: 46
City Code: 8

www.dell.com | support.dell.com

Switzerland (Geneva)

International Access Code: 00
Country Code: 41
City Code: 22

Taiwan

International Access Code: 002
Country Code: 886

Thailand

International Access Code: 001
Country Code: 66

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support 08 590 05 199
Relationa l Customer Care 08 590 05 642
Home/Small Business Cus to m er Care 08 587 70 527
Fax Technical Su ppo rt 08 590 05 594
Sales 08 590 05 185
Website: http://support.euro.dell.com
E-mail: [e-mail]
E-mail Support for Latitude and Inspiron:

[e-mail]
E-mail Support for OptiPlex: [e-mail]
E-mail Support for Servers:

[e-mail]
Te chnical Support (Home and Small Business) 0844 811 411
Te chnical Support (Corporate) 0844 822 844
Customer Care (Home and Small Business) 0848 802 202
Customer Care (Corporate) 0848821 721
Fax [phone]
Switchboard 0227990101
Website: http://support.euro.dell.com
E-mail: [e-mail]
Te chnical Support toll free: 0080 60 1255
Technical Support (Serv er s) toll f ree: 0080 60 1256
Transaction Sales toll free: 0080 651 2 28

or 0800 33 556

Corporate Sales toll free: 0080 651 227

or 0800 33 555
Technical Support toll free: 0880 060 07
Customer Support ( Penang, Malays ia) 604 633 4949
Sales toll free: 0880 060 09

92 Appendix

Country (Ci ty)
International Access Code
Country Code
City Code

U.K. (Bracknell)

International Access Code: 010
Country Code: 44
City Code: 1344

Department Name or Service Area ,

Website and E-mail Address

Te chnical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])

Technical Support (Direct/PAD and General) 08709080800
Global Accounts Customer Care 01344723186
Home and Small Business Customer Care 0870 906 0010
Corporate Custo mer Care 0870 908 0500
Preferred Accounts (500-5000 employees)

Customer Care
Central Government Customer Care 01344 723193
Local Government Customer Care 01344 723194
Home/Small Business Sales 0870 907 4000
Corporate/Public Secto r Sales 01344860456
Website: http://support.euro.dell.com
E-mail: [e-mail]

Local Numbers, and

Area Codes,

Toll Free Numbers

0870 908 0500

01344 723196

Appendix 93

Country (Ci ty)
International Access Code
Country Code
City Code

U.S.A. (Austin, Texas)

International Access Code: 011
Country Code: 1

www.dell.com | support.dell.com

Department Name or Service Area,

Website and E-mail Address

Automated Order-Status System toll free: 1-800-433-9014
AutoTech (for portable and desktop computers) toll free: 1-800-247-9362
Dell Home and Small Business Group (for portable and desktop computers):
Customer Technical Support (Return Material

Authorization Numbers)
Customer Technical Support (Home sales

purchased via http://www.dell.com)
Customer Service (Credit Return Authorization

Numbers)
National Accounts (systems purchased by established Dell national accounts

[have your account number handy], medical institutions, or value-added resellers
[VARs]):

Customer Service and Technical Support (Return
Material Authorization Numbers)

Public Americas International (systems purchased by governmental agencies
[local, state, or federal] or educational institutions):

Customer Service and Technical Support (Return
Material Authorization Numbers)

Dell Sales toll free: 1-800-289-3355

Spare Parts Sales toll free: 1-800-357-3355
DellWare™ toll free: 1-800-753-7201
Desktop and Portable Fee-Based Technical Support toll free: 1-800-433-9005

Local Numbers, and

toll free: 1-800-624-9896

toll free: 1-877-576-3355

toll free: 1-800-624-9897

toll free: 1-800-822-8965

toll free: 1-800-234-1490

or toll free: 1-800-879-3355

Area Codes,

Toll Free Numbers

94 Appendix

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1 Call Dell to obtain an authorization number, and write it clearly and

prominently on the outside of the box.

2 Include a copy of the invoice and a letter describing the reason for the

return.

3 Include any accessories that belong with the item(s) being returned

(power cables, CDs, guides, and so on) if the return is for credit.

4 Pack the equipment to be returned in the original (or equivalent)

packing materials.

You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.

Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.

Regulatory Information

Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM co mmercial broadcast, television, cellu lar services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computer systems, contribute to the
electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer system has been designed and determined to be
compliant with regulatory age n cy limits for EMI, there is no guarant ee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver .

• Plug the computer into a different outlet so that the computer and the

receiver are on different branch circuits.

Appendix 95

If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions. You may
find the FCC Interference Handbook, 1986, to be helpful. It is available from
the U.S. Government Printing Office, Washington, DC 20402, Stock
No.004-000-00450-7 or on the World Wide Web at
http://www.fcc.gov/cib/Publications/tvibook.html.

Dell computer systems are designed, tested, and classified for their
intended electromagnetic environment. These electromagnetic
environment classifications generally refer to the following harmonized
definitions:

www.dell.com | support.dell.com

• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

Information Technology Equipment (ITE), including peripherals,
expansion cards, printers, input/output (I/O) devices, monitors, and so on,
that are integrated into or connected to the system should match the
electromagnetic environment classification of the computer system.

A Notice About Shielded Signal Cables: Use only shielded cables for
connecting peripherals to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables
ensures that you maintain the appropriate EMC classification for the
intended environment. For parallel printers, a cable is available from Dell.
If you prefer, you can order a cable from Dell on the World Wide Web at
http://www.dell.com/products/dellware/index.htm.

Most Dell computer systems are classified for Class B environments. To
determine the electromagnetic classification for your system or device, refer
to the following sections specific for each regulatory agency. Each section
provides country-specific EMC/EMI or product safety information.

96 Appendix

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications
Commission (FCC) as Class B digital devices. However, the inclusion of
certain options can change the rating of some configurations to Class A. To
determine which classification applies to your computer system, examine all
FCC registration labels located on the bottom or back panel of your
computer, on card-mounting brackets, and on the cards themselves. If any
one of the labels carries a Class A rating, your entire system is considered to
be a Class A digital device. If all labels carry an FCC Class B rating as
distinguished by either an FCC ID number or the FCC logo, ( ), your
system is considered to be a Class B digital device.

Once you have determined your system’s FCC classification, read the
appropriate FCC notice . Note that FCC regulations provide tha t c h anges
or modifications not expressly approved by Dell could void your authority to
operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including

interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the manufacturer’s instruction
manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at
your own expense.

Appendix 97

Class B

This equipment has been tested and found to comply with the limits for a
Class B digital de vice pursu ant to Part 15 of the FCC Rules. These limi ts are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instruction manual, may cause interference with radio
communications. However, there is no guar antee that interference will not
occur in a particul ar instal lation. If this equipment do es cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the

www.dell.com | support.dell.com

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for

help.

The following information is provided on the device or devices covered in
this document in compliance with FCC regulations:

98 Appendix

• Model number: MMS

• Company name: Dell Computer Corporation

EMC Engineering Department
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400

Battery Disposal

Your computer system uses a lithium-ion battery. The lithium-ion
battery is a long-life battery, and it is very possible that you will
never need to replace it. However, should you need to replace it,
see page80.

Do not dispose of the battery along with household waste. Contact your
local waste disposal agency for the address of the nearest battery deposit
site.

NOM Information (Mexico Only)

The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican
standards (NOM):

Exporter: Dell Computer Corporation

One Dell Way
Round Rock, TX 78682

Importer: Dell Computer de México,

S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Ship to: Dell Computer de México,

S.A. de C.V. al Cuidado de Kuehne & Nagel de
México S. de R.I.
Aveni da Soles No. 55
Col. Peñon de los Baños

15520 México, D.F.
Supply voltage: 115/230 VAC
Frequency: 60/50 Hz
Current consumption: 6.0/3.0 A

Appendix 99

Información para NOM (únicamente para México)

La información siguiente se proporciona en el dispositivo o en los
dispositivos descritos en este documento, en cumplimiento con los
requisitos de la Norma Oficial Mexicana (NOM):

Exportador: Dell Computer Corporation

One Dell Way
Round Rock, TX 78682

Importador: Dell Computer de México,

S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso

www.dell.com | support.dell.com

Embarcar a: Dell Computer de México, S.A.de C.V. al Cuidado

Tensión alimentación: 115/230 VAC
Frecuencia: 60/50 Hz
Consumo de corriente: 6.0/3.0 A

Col. Lomas Altas
11950 México, D.F.

de Kuehne & Nagel de MéxicoS. de R.I.
Aveni da Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.

100 Appendix

Warranty and Return Policy Information

Dell Computer Corporation (“Dell”) manufactures its hardware products
from parts and components that ar e new or eq uivalent to new i n accordance
with industry-standard practices. For information about the Dell warranty
for your computer, see the Tell Me How help file. To open the file, click the

Start button on the Windows desktop, point to Programs—> User’s
Guides, and then click Tell Me How.