Dell Dimension 2300 User Manual

Dell™Dimension™2300

Technical Overview Controls and Lights Solving Problems Advanced Troubleshooting Technical Specifications System Setup Program Adding and Replacing Parts Documentation

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Hints, Notices, and Cautions

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Tell Me How help file.

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Information in this document is subject to change without notice.

©2002DellComputerCorporation.Allrightsreserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and Dimension are trademarks of Dell Computer Corporation; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

October 2002 Rev. A01

HINT: A HINT indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

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Advanced Troubleshooting

Dell™Dimension™2300

Beep Codes System Messages Using System Restore Drivers Resolving Software and Hardware Incompatibilities Reinstalling Microsoft®Windows®XP

Beep Codes

If the monitor cannot display errors or problems during POST, the computer might emit a series of beeps (a beep code) that identifies the problem.

Reseating the memory modules may fix the POST beep code errors listed below. If the problem persists, see "Contacting Dell" in your Owner's Manual for

instructions on obtaining technical assistance.

If you hear one of the following POST beep codes, see "Contacting Dell" in your Owner's Manual for instructions on obtaining technical assistance.

System Messages

Using System Restore

The Microsoft®Windows®XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore.

Creating a Restore Point

Code

Cause

1 long beep; 1 short beep

Memory is not installed or is not detected.

1 long beep; 2 short beeps

Memory is detected, but a memory failure has occurred.

1 long beep; 3 short beeps

Memory is detected, but is incompatible with the computer.

Code

Cause

2 long beeps; 1 short beep

CMOS checksum error

2 long beeps; 2 short beeps

Video subsystem failure

2 long beeps; 3 short beeps

IDE subsystem failure

3 long beeps; 1 short beep

USB over-current condition detected

Message

Possible Cause

Corrective Action

CMOS Checksum Error

A defective device or power surge can cause checksum errors.

See "Contacting Dell" in your Owner's Manual for instructions on obtaining technical assistance.

CPU fan not detected

The microprocessor fan cable is not plugged in or is defective.

Ensure that the microprocessor fan is connected to the fan connector on the system board.

Floppy Not Detected

The floppy drive cable may be disconnected or damaged.

Ensure that the cable properly connects the floppy drive to the system board. Keyboard not detected

The keyboard is not detected.

Ensure that the keyboard is connected correctly and is not damaged.

Memory Size has changed

A memory size change occurred.

Reseat the memory modules.

Memory Test failed

The memory does not pass the memory test.

Reseat the memory modules.

No Boot Device Detected

The BIOS does not detect a bootable device.

Verify the boot sequence in the system setup program.

S.M.A.R.T Advisory Error

A S.M.A.R.T.-capable device may be defective.

See "Contacting Dell" in your Owner's Manual for instructions on obtaining technical assistance.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

1. Click the Start button.

2. Click Help and Support.

3. Click System Restore.

4. Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, first try using Device Driver Rollback. If that is unsuccessful, then use System Restore.

1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.

2. Ensure that Restore my computer to an earlier time is selected, and then click Next.

3. Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.

4. Select a restore point, and then click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

5. Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.

6. After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.

2. Select Undo my last restoration and click Next.

3. Click Next.

The System Restore screen appears, and then the computer automatically restarts.

4. After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

1. Click the Start button, and then click Control Panel.

2. Click Performance and Maintenance.

3. Click System.

4. Click the System Restore tab.

5. Make sure that Turn off System Restore is unchecked.

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Many drivers such as the keyboard driver come with your Microsoft®Windows®operating system. You may need to install drivers if:

l You upgrade your operating system. l You reinstall your operating system. l You connect or install a new device.

NOTICE: Before restoring the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or

delete any files or programs until the system restoration is complete.

NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or

programs until the system restoration is complete.

If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and to update the driver, if necessary.

Identifying Drivers

1. Click the Start button and click Control Panel.

2. In the Control Panel window, under Pick a Category, click Performance and Maintenance.

3. In the Performance and Maintenance window, click System.

4. In the System Properties screen, click the Hardware tab.

5. Click Device Manager.

6. In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback or to replace the driver with the previously installed version.

To use Device Driver Rollback:

1. Click the Start button and click Control Panel.

2. In the Control Panel window, under Pick a Category, click Performance and Maintenance.

3. In the Performance and Maintenance window, click System.

4. In the System Properties screen, click the Hardware tab.

5. Click Device Manager.

6. In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties.

7. Click the Drivers tab.

8. Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new driver.

Using the Dell Dimension ResourceCD

If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD:

1. With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive.

If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

2. When the ResourceCD installation program starts, follow the prompts on the screen.

3. When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer.

4. When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive.

5. At the Welcome Dell System Owner screen, click Next.

A message stating that the ResourceCD is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

6. Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Resolving Software and Hardware Incompatibilities

Microsoft®Windows®XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

NOTICE: The Dell Support website and your Dell Dimension ResourceCDprovideapproveddriversforDell™computers.Ifyouinstalldriversobtained

from other sources, your computer might not work correctly.

HINT: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, those drivers might not be

displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product.

1. Click the Start button, and then click Control Panel.

2. Click Performance and Maintenance, and then click System.

3. Click the Hardware tab, and then click Device Manager.

4. In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.

5. Double-click any conflicting device listed to bring up the Properties window to determine what needs to be reconfigured or removed from the Device Manager.

Resolve these conflicts before checking specific devices.

6. Double-click the malfunctioning device type in the Device Manager list.

7. Double-click the icon for the specific device in the expanded list.

The Properties window appears.

8. Resolve any IRQ conflicts, as described in step5.

If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.

You can also use the Windows XP Hardware Troubleshooter:

1. Click the Start button.

2. Click Help and Support.

3. Type hardware troubleshooter in the Search field, and then click the arrow to start the search.

4. Click Hardware Troubleshooter in the Search Results list.

5. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer.

6. Click Next.

Reinstalling Microsoft®Windows®XP

Before You Reinstall

If you are reinstalling the Windows XP operating system to correct a problem with a newly installed driver, use Windows XP Device Driver Rollback to replace the device driver with the previously installed version.

If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver.

Reinstalling Windows XP

To reinstall Windows XP, perform the steps in the following sections in the order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is complete, you will need to reinstall the device drivers, virus protection program, and other software.

Preparing to Boot From the Operating System CD

1. Insert the Operating System CD into the CD or DVD drive.

2. Exit any program or utility that might run after you insert the CD.

3. Shut down and restart the computer.

4. Press<F12>immediatelyaftertheDell™logoappears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

5. Use the arrow keys to select CD-ROM, and then press <Enter>.

6. Press any key when the Press any key to boot from CD message appears on the screen.

Starting Windows XP Setup

1. When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now.

2. Read the information in the Microsoft Windows Licensing Agreement screen, and then press <F8> on your keyboard to accept the license agreement.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed

on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See

the documentation that came with the software for instructions.

3. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then remove the CD from the drive.

4. If you want to install a new copy of Windows XP, press <Esc> to select the fresh copy option.

5. Press <Enter> to select the highlighted partition (recommended), and then follow the instructions on the screen.

The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times.

Completing the GUI Setup

1. When the Regional and Language Options screen appears, select the settings for your location, and then click Next.

2. Enter your name and organization (optional) in the Personalize Your Software screen, and then click Next.

3. If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided), and then click Next.

If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click Next.

4. If your computer has a modem installed, the Modem Dialing Information screen appears. Enter the requested information and click Next.

5. Enter the date, time, and time zone in the Date and Time Settings window and click Next.

6. If your computer has a network adapter, select Typical in the Networking Settings screen and click Next.

If your computer does not have a network adapter, you do not see this option.

7. If you are reinstalling Windows XP Professional, you may be prompted to provide further network information regarding your network configuration, such as the domain name or workgroup name. If you are unsure of your settings, accept the default selections.

Windows XP installs the operating system components and configures the computer. The computer automatically restarts.

Completing the Operating System Setup

1. When the Welcome to Microsoft screen appears, click Next.

2. When the How will this computer connect to the Internet? message appears, click Skip.

3. When the Ready to register with Microsoft? screen appears, select No, not at this time, and then click Next.

4. When the Who will use this computer? screen appears, you can enter up to five users.

5. Click Next.

6. Click Finish to complete the setup, and remove the CD from the drive.

Reinstalling Drivers and Software

1. Reinstall the appropriate drivers.

2. Reinstall your virus protection software. See the documentation that came with the software for instructions.

3. Reinstall your other software programs. See the documentation that came with the software for instructions.

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HINT: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. You can step away from the

computer at this time if you need to do so.

NOTICE: When the computer restarts, you will see the following message: Press any key to boot from the CD. Do not press any key when this

message appears.

NOTICE: When the computer restarts, you will see the following message: Press any key to boot from the CD. Do not press any key when this

message appears.

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Documentation

Dell™Dimension™2300

Finding Information for Your Computer Printed Documentation Online Documentation

Finding Information for Your Computer

What Are You Looking For?

Find it Here

l A diagnostic program for my computer l Drivers for my computer l My computer documentation l My device documentation

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ResourceCD

You can use this CD to access documentation or reinstall drivers

l How to set up a printer l How to troubleshoot and solve problems l How to add parts l How to contact Dell

Owner's Manual

l Express Service Code and Service Tag

Number

l Microsoft®Windows®License Label

Express Service Code and Product Key

Located on your computer.

l How to reinstall my operating system

Operating System CD

If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer.

l Latest drivers for my computer l Answers to technical service and support

questions

l Online discussions with other users and

technical support

l Documentation for my computer

Dell Support website

The Dell Support website provides several online tools, including:

l Knowledge Base — hints, tips, and online courses l Customer Forum — online discussion with other Dell customers l Upgrades — upgrade information for components, such as memory, the hard drive, and the

operating system

l Customer Care — contact information, order status, warranty, and repair information l Downloads — drivers, patches, and software updates

Printed Documentation

To save PDF files (files with an extension of .pdf) to your hard drive, right-click the document title, click Save Target As in Microsoft®Internet Explorer or Save Link As in Netscape Navigator, and specify a location on your hard drive.

Right-click only the following links:

Dell Dimension 2300 Owner's Manual (.pdf) (1.56 MB) — Provides information on adding upgrades, performing basic troubleshooting procedures, and

reinstalling drivers. It also provides technical specifications.

Start Here setup diagram (.pdf) (3.12 MB) — Provides information on how to set up your computer.

Online Documentation

The Tell Me How help file is already loaded on your hard drive when you receive your computer. To open the file:

1. Click the Start button, and then click Help and Support.

2. Click User and system guides, and then click User's guides.

3. Click Tell Me How.

The Tell Me How help file allows you to search for information in multiple ways. You can quickly link to information on the following topics:

l Hardware and software features of your computer l The Windows desktop, where you can change your wallpaper and screen saver, create shortcuts, and position icons l Software access, installation, and removal l Basic file management, such as finding, copying, deleting, and renaming files l Tips on using your computer hardware

Downloading the Tell Me How Help File and Associated Files

1. Right-click the following link to the hhactivex.dll file: hhactivex.dll.

l Reference — computer documentation, product specifications, and white papers

l How to set up my computer

Start Here setup diagram

l Tips on using Windows l How to clean my computer l How to use my mouse and keyboard

Tell Me How Help File

1. Click the Start button, and then click Help and Support.

2. Click User and system guides, and then click User's guides.

3. Click Tell Me How.

l How to use Windows XP l Documentation for my computer and devices

Windows XP Help and Support Center

1. Click the Start button, and then click Help and Support.

2. Type a word or phrase that describes your problem, and then click the arrow icon.

3. Click the topic that describes your problem.

4. Follow the instructions shown on the screen.

HINT: You must right- click the link for a portable document format (PDF) file and save the file to your hard drive. Attempting to open large PDF files

through your browser causes your computer to freeze.

HINT: PDFfilesrequireAdobe™AcrobatReader,whichcanbedownloadedfromtheAdobeWorldWideWebsiteatwww.adobe.com/acrobat/. To

view a PDF file, launch Acrobat Reader. Click File® Open and select the PDF file.

HINT: Tell Me How help files (files with an extension of .chm) require Microsoft Internet Explorer 4.0 or later.

2. Click Save Target As in Microsoft Internet Explorer or Save Link As in Netscape Navigator, and specify c:\windows\system.

3. Click the Start button on the Microsoft Windows desktop, and then click Run.

4. Type regsvr32 hhactivex.dll and then press <Enter>.

5. Click OK when the installation is complete.

6. Right-click the following link to the file: Dell Dimension 2300 Tell Me How (.chm) (578 KB).

7. Click Save Target As in Microsoft Internet Explorer or Save Link As in Netscape Navigator, and specify a location on your hard drive.

Viewing the Tell Me How Help File

1. Click the Start button on the Windows desktop, point to All Programs® Accessories, and then click Windows Explorer.

2. Navigate to the directory in which you saved the Tell Me How help file.

3. Double-click the file (tellhow.chm).

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Adding and Replacing Parts

Dell™Dimension™2300

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Shutting Down the Computer

1. Save and close any open files and exit any open programs.

2. Click the Start button and then click Turn off Computer.

3. Click Turn off.

The computer automatically turns off after the shutdown process finishes.

4. Turn off your monitor and any other devices connected to power.

Removing the Computer Cover

1. Shut down the computer through the Start menu.

2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

3. Disconnect any telephone or telecommunication lines from the computer.

4. Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

5. Loosen the thumbscrew.

6. Push down on the cover button.

7. Grip the indent in the middle of the computer cover, and slide the computer cover towards the back of the computer.

Shutting Down the Computer

Floppy Drive

Removing the Computer Cover

Replacing the CD/DVD Drive

Looking Inside Your Computer

Adding a Second CD/DVD Drive

Adding or Removing Cards

Replacing the Microprocessor

Adding Memory

Replacing the System Board

Removing the Front Panel

Replacing the Power Supply

Removing the Front-Panel Insert

Replacing the Battery

Hard Drive

Replacing the Computer Cover

NOTICE: To prevent data loss, you must turn off your computer through the Start menu instead of by pressing the power button.

HINT: If you are having difficulty turning off your computer, see "General Problems."

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions provided in your Owner's Manual.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the

computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

8. Place the computer cover on a level surface.

Looking Inside Your Computer

Adding or Removing Cards