Page 1
Dell™Dimension™2200
Technical Overview
Controls and Lights
Solving Problems
System Codes and Messages
Technical Specifications
System Setup Program
Adding and Replacing Parts
Documentation
Hints, Notices, and Cautions
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help file.
Information in this document is subject to change without notice.
©2002DellComputerCorporation.Allrightsreserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Dimension are trademarks of Dell Computer Corporation; Intel and Celeron are registered trademarks of Intel Corporation;
Microsoft and Windows are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision
Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited
viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
September 2002 Rev. A02
HINT: A HINT indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Page 2
Back to Contents Page
System Codes and Messages
Dell™Dimension™2200
Diagnostic Codes
POST Beep Codes
System Messages
Diagnostic Codes
Your computer is equipped with four diagnostic lights, which are labeled "A," "B," "C," and "D" on the back of the computer. Each of the four lights can be
yellow, green, or off as shown in the following table. When the computer is turned on or restarted and it is functioning normally, the lights flash during POST.
After the computer starts, the lights remain green to signify normal computer operation.
If a malfunction is detected and the computer fails to start, the lights display a code that identifies the problem. Write down the diagnostic code displayed and
look it up in the following table.
Diagnostic Code
Definition
Corrective Action
Power up default.
Make sure that the computer is connected to a known working electrical outlet, and then check
whether the front-panel power light on the power button is on or off. If the power light is off, check
the power supply. If the problem persists, see "Contacting Dell" in the Owner's Manual for instructions
on obtaining technical assistance.
See "Safety Instructions," and then remove all cards.Ifthecomputerstilldoesnotstart,see
"Contacting Dell" in the Owner's Manual for instructions on obtaining technical assistance.
System board is receiving
power, but the BIOS is not
executing.
Set the jumper PSWD to Maintenance mode, and restart the computer. Exit and save changes in the
system setup program. Turn off the computer and reset the configuration jumper to Normal mode, and
then restart the computer.
See "Safety Instructions," and then remove all cards and restart the computer to determine if a
resource conflict exists. If a conflict exists, see "Resolving Software and Hardware Incompatibilities." If
the problem persists, see "Contacting Dell" in the Owner's Manual for instructions on obtaining
technical assistance.
Recovery mode from BIOS
failure.
Set the jumper PSWD to Maintenance mode and restart the computer. Exit and save changes in the
system setup program. Turn off the computer and reset the configuration jumper to Normal mode, and
then restart the computer.
See "Safety Instructions," and then remove all cards and restart the computer to determine if a
resourceconflictexists.Ifaconflictexists,see"Resolving Software and Hardware Incompatibilities." If
the problem persists, see "Contacting Dell" in the Owner's Manual for instructions on obtaining
technical assistance.
Microprocessor has failed a
BIOS test.
If the problem persists, see "Contacting Dell" in the Owner's Manual for instructions on obtaining
technical assistance.
Memory failed to be sized or
enabled.
Reseat the memory modules.Iftheproblempersists,see"ContactingDell"intheOwner's Manual for
instructions on obtaining technical assistance.
No memory modules are
detected.
l Reseat all memory modules, and then restart the computer.
l To eliminate the possibility of a faulty memory connector, remove all memory modules, reinstall
one memory module (if the computer supports a single module), and then restart the computer.
If the computer starts normally, move the memory module to a different connector and restart
the computer. Continue until you have identified a faulty connector or reinstalled all modules
without error.
If the problem persists, see "Contacting Dell" in the Dell Owner's Manual for instructions on obtaining
technical assistance.
Memory modules are
detected, but a memory
configuration or compatibility
error exists.
l Be sure that there are no special memory module/memory connector placement requirements.
l Verify that the memory modules that you are installing are compatible with the computer.
If the problem persists, see "Contacting Dell" in the Dell Owner's Manual for instructions on obtaining
technical assistance.
PCI bus failure has occurred.
See "Safety Instructions," and then remove all cards and restart the computer to determine if a
resource conflict exists. If conflict exists, see Resolving Software and Hardware Incompatibilities If the
problem still persists, see "Contacting Dell" in the Owner's Manual for instructions on obtaining
technical assistance.
Video controller failed to
initialize or respond.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining technical assistance.
Page 3
POST Beep Codes
If the monitor cannot display errors or problems, during POST the computer might emit a series of beeps, or beep code, that identifies the problem. The POST
beep codes are listed below.
System Messages
IDE bus failure has occurred.
Reseat the drive cables. If the problem persists, see "Contacting Dell" in the Owner's Manual for
instructions on obtaining technical assistance.
USB port or a device
connected to it has failed
initialization.
Disconnect the device from the USB connector. If the problem persists, see "Contacting Dell" in the
Owner's Manual for instructions on obtaining technical assistance.
Other failure.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining technical assistance.
Computer has started and
turned over control to the
operating system.
No action is necessary.
Beep
Codes
Possible Cause
Corrective Action
1
A memory refresh failure occurred.
Reseat the memory modules.
2
Memory parity cannot be reset.
Reseat the memory modules.
3
A failure occurred in the first 64 KB of memory.
Reseat the memory modules.
4
The system timer is not operational.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining technical
assistance.
6
8042 Gate A20 cannot be toggled.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining technical
assistance.
7
An exception interrupt error occurred.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining technical
assistance.
8
A read/write error occurred in the display
memory.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining technical
assistance.
10
A CMOS shutdown register test error occurred.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining technical
assistance.
11
An invalid BIOS is installed.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining technical
assistance.
Message
Possible Cause
Corrective Action
8042 Gate-A20 error
The keyboard controller failed its test.
If you receive this message after making changes in the system setup
program, enter the program and restore the original value(s).
Address Line Short!
Error in the address decoding circuitry in the
memory.
Reseat the memory modules.
C: Drive Error
C: Drive Failure
The hard drive is not working or is not configured
correctly.
Ensure that the drive is installed correctly in the computer and defined
correctly in the system setup program.
Cache Memory Bad, Do
Not Enable Cache
Cache memory is not operating.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining
technical assistance.
Page 4
Back to Contents Page
CH-2 Timer Error
An error is occurring on the timer on the system
board.
See "Contacting Dell" in the Owner's Manual for instructions on obtaining
technical assistance.
CMOS Battery State
Low
CMOS Checksum Failure
CMOS System Options
Not Set
CMOS Display Type
Mismatch
CMOS Memory Size
Mismatch
CMOS Time and Date
Not Set
The system configuration information in the system
setup program is incorrect, or the battery charge
may be low.
Enter the system setup program and verify the system configuration; then
restart the computer.
Diskette Boot Failure
Drive A or B is present but has failed the BIOS POST.
Ensure that the drive is installed correctly in the computer and defined
correctly in the system setup program. Check the interface cable at both
ends.
DMA Error
DMA 1 Error
DMA 2 Error
Error in the DMA controller on the system board.
The keyboard or system board may need to be replaced.
FDD Controller
Failure
HDD Controller
Failure
BIOS cannot communicate with the floppy drive or
hard drive controller.
Ensure that the floppy drive or the hard drive is installed correctly in the
computer and defined correctly in the system setup program. Check the
interface cable at both ends.
INTR1 Error
INTR2 Error
Interrupt channel on the system board failed to
POST.
The keyboard or system board may need to be replaced.
Invalid Boot Diskette
The operating system cannot be located on drive A
or drive C.
Enter the system setup program and confirm that drive A or drive C is
properly identified.
Keyboard Error
The BIOS has detected a stuck key.
Make sure that nothing is resting on the keyboard; if a key appears to be
stuck, carefully pry it up. If the problem persists, you may need to replace
the keyboard.
KB/Interface Error
An error occurred with the keyboard connector.
Make sure that nothing is resting on the keyboard; if a key appears to be
stuck, carefully pry it up. If the problem persists, you may need to replace
the keyboard.
No ROM Basic
The operating system cannot be located on drive A
or drive C.
Enter the system setup program and confirm that drive A or drive C is
properly identified.
Page 5
Back to Contents Page
Documentation
Dell™Dimension™2200
Printed Documentation
Online Documentation
Printed Documentation
To save PDF files (files with an extension of .pdf) to your hard drive, right-click the document title, click Save Target As in Microsoft®Internet Explorer or Save
Link As in Netscape Navigator, and specify a location on your hard drive.
Right-click only the following links:
Dell Dimension 2200 Owner's Manual (.pdf) (1.51 MB) — Provides information on adding upgrades, performing basic troubleshooting procedures, and
reinstalling drivers. It also provides technical specifications.
Online Documentation
The Tell Me How help file is already loaded on your hard drive when you receive your computer. To open the file, click the Start button on the Windows®
desktop, point to Programs—> User's Guides, and then click Tell Me How.
The Tell Me How help file allows you to search for information in multiple ways. You can quickly link to information on the following topics:
l Hardware and software features of your computer
l The Windows desktop, where you can change your wallpaper and screen saver, create shortcuts, and position icons
l Software access, installation, and removal
l Basic file management, such as finding, copying, deleting, and renaming files
l Tips on using your computer hardware
Downloading the Tell Me How Help File and Associated Files
1. Right-click the following link to the hhactivex.dll file: hhactivex.dll.
2. Click Save Target As in Microsoft Internet Explorer or Save Link As in Netscape Navigator, and specify c:\windows\system.
3. Click the Start button on the Microsoft Windows desktop, and then click Run.
4. Type regsvr32 hhactivex.dll and then press <Enter>.
5. Click OK when the installation is complete.
6. Right-click the following link to the file: Dell Dimension 2200 Tell Me How (.chm) (1.0 MB).
7. Click Save Target As in Microsoft Internet Explorer or Save Link As in Netscape Navigator, and specify a location on your hard drive.
Viewing the Tell Me How Help File
1. Click the Start button on the Windows desktop, point to Programs, and then click Windows Explorer.
2. Navigate to the directory in which you saved the Tell Me How help file.
3. Double-click the file (tellhow.chm).
Back to Contents Page
HINT: You must right-click the link for a PDF file and save the file to your hard drive. Attempting to open large PDF files through your browser causes
your system to freeze.
HINT: PDFfilesrequireAdobe™AcrobatReader,whichcanbedownloadedfromtheAdobeWorldWideWebsiteathttp://www.adobe.com/acrobat/.
To view a PDF file, launch Acrobat Reader. Click File—> Open and select the PDF file.
HINT: Tell Me How help files (files with an extension of .chm) require Microsoft Internet Explorer 4.0 or later.
Page 6
Back to Contents Page
Adding and Replacing Parts
Dell™Dimension™2200
Safety Instructions
As you use your computer, observe the following safe-handling guidelines. For comfort and efficiency, observe the ergonomic guidelines provided in "Sitting
Comfortably at Your Computer" in the Tell Me How help file.
When Using Your Computer
l Your computer is equipped with either an auto-sensing voltage selector or a manual voltage-selection switch. Computers with an auto-sensing voltage
selector do not have a voltage-selection switch on the back panel and automatically detect the correct operating voltage. Computers with a voltageselection switch on the back panel must be manually set to operate at the correct operating voltage. To help avoid damaging a computer with a manual
voltage-selection switch, be sure that the voltage-selection switch is set to match the AC power available at your location:
¡ 115 V/60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan
¡ 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
¡ 230 V/50 Hz in most of Europe, the Middle East, and the Far East
Also be sure that your monitor and attached devices are electrically rated to operate with the AC power available in your location.
l To help prevent damage to your computer when disconnecting a network cable from your computer, first unplug the cable from the computer network
connector and then from the network wall jack. When reconnecting a network cable to your computer, first plug the network cable into the network wall
jack and then into the computer network connector.
l To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting or connecting a non-USB device.
l To help prevent electric shock, plug the computer and device power cables into properly grounded power sources. These cables are equipped with 3-
prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension
cable, use a 3-wire cable with properly grounded plugs.
l To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or
uninterruptable power supply.
l Be sure that nothing rests on your computer cables and that the cables are not located where they can be stepped on or tripped over.
l Do not spill food or liquids on your computer. If the computer gets wet, contact Dell.
l Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting out interior components.
l Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your computer; do
not place your computer in a closed-in wall unit or on a bed, sofa, or rug.
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
Safety Instructions
Hard Drive
Shutting Down the Computer
Power Supply and Fan Assembly
Removing the Computer Cover
Control Panel
Looking Inside Your Computer
Adding or Removing Cards
Rotating the Power Supply
Adding Memory
Front Panel
Replacing the Battery
3.5-Inch Front-Panel Insert
Replacing the Microprocessor
Upper 3.5-Inch Drive
Replacing the System Board
Lower 3.5-Inch Floppy Drive
Replacing the Computer Cover
5.25-Inch Drive
CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on)
removed.
NOTE: The voltage selection switch must be set to the 115V position even though the AC supply in Japan is 100 V.
NOTICE: Do not attempt to service the computer yourself, except as explainedinthisguideandelsewhereinDell™documentation.Alwaysfollow
installation and service instructions closely.
Page 7
1. Turn off your computer and all devices.
2. Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.
3. Disconnect any devices connected to the computer, including the monitor, from their electrical outlets to reduce the potential for personal injury or
shock. Also, disconnect any telephone or telecommunication lines from the computer.
4. Disconnect the power cable from your computer, and then press the power button to ground the system board.
In addition, take note of these safety guidelines when appropriate:
l When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any
pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned.
l Handle components and cards with care. Don't touch the components on a card. Hold a card by its edges or by its metal bracket.
Protecting Against Electrostatic Discharge
To prevent static damage, discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the
computer. You can do so by touching an unpainted metal surface on the back of the computer.
You can also take the following steps to prevent static damage:
l Do not remove items from their antistatic packing material until you are ready to install them in your computer. Just before unwrapping the antistatic
packaging, be sure to discharge static electricity from your body.
l When transporting a sensitive component, first place it in an antistatic container or packaging.
Shutting Down the Computer
Microsoft®Windows®XP
1. Save and close any open files and exit any open programs.
2. Click the Start button and then click Turn off Computer.
3. Click Turn off.
The computer automatically turns off after the shutdown process finishes.
4. Turn off your monitor and any other devices connected to power.
Windows 2000
1. Save and exit any programs and files you have open.
2. Click the Start button, and then click Shut Down.
3. Click the pull-down menu under What do you want the computer to do?.
4. Click Shut down and then click OK.
The computer automatically turns off after the shutdown process finishes.
5. Turn off your monitor and any other devices connected to power.
Removing the Computer Cover
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer instructions.
NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button.
HINT: If you are having difficulty turning off your computer, see "General Program Problems."
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 8
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Open the cover:
a. Face the front of the computer.
b. Place your left hand on the left side of the computer.
c. Push back the release latch at the top back edge of the computer to release the computer cover into your left hand.
5. Lift the cover out from the curved hinge at the bottom of the computer.
Looking Inside Your Computer
Rotating the Power Supply
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Be careful when you open the computer cover to ensure that you do not inadvertently disconnect cables from the system board.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Page 9
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Lay the computer on its side as shown in the following illustration.
Press the release latch while lifting the power supply. Rotate the power supply out of the computer while keeping the drive power cables clear.
When you rotate the power supply back into the computer, gently lift the and hold the drive cables out of the way. Rotate the power supply into position until
its release latch clicks. Lay the drive power cables along the top of the latch.
Front Panel
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 10
5. While facing the front of the computer, press in the front-panel release tab at the top of the computer.
6. Swing the front panel away from the computer, disengage the two retaining hooks at the bottom of the front panel, and carefully pull it away from the
computer.
7. To replace the front panel, fit the two front-panel retaining hooks into their corresponding slots on the computer frame. Rotate the front panel toward
the computer until the front panel latches into position.
3.5-Inch Front-Panel Insert
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Remove the front panel.
6. From the back of the front panel, press the release tab to the side.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 11
7. Rotate the insert toward you, and remove it from the front panel.
If you permanently remove a drive from the drive cage, replace the front-panel insert by inserting its two tabs into the slot in the front panel and rotating the
insert forward until it snaps into place.
Upper 3.5-Inch Drive
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Remove the front panel.
6. Rotate the power supply away from the system board.
7. Remove the metal drive bay plate covering the bay.
Using a screwdriver, pop out the metal plate from the left or right side of the computer.
8. Remove the extra rails from the front of the computer frame.
9. Install the rail marked "L" on the left side of the drive and the rail marked "R" on the right side of the drive.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 12
10. Slide the drive assembly into the drive bay.
11. If you are installing a controller card, configure and install it in a connector slot now.
Install the card as close as you can to the drive cage.
12. Connect a power cable to the drive.
13. If you didn't install a controller card in step11, remove the tape from the wide cable connector and reattach the connector to the original drive. Then
locate the extra connector on the cable and attach it to the new drive. Be sure that the wide cable is properly connected to the IDE connector on the
system board.
If you installed a controller card in step11, attach the other end of the interface cable to the controller card rather than to the system board.
NOTICE: Dell does not recommend routing cables over cards because the cables can restrict airflow, cause cooling problems, and interfere with
removing and replacing the computer cover. If you must route cables over cards, be extremely cautious when removing and replacing the computer
cover.
NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive.
Page 13
14. Replace the front panel.
15. Make sure that no cable connections were loosened during the procedure. Arrange cables so that they will not interfere with replacing the power
supply and computer cover.
16. Rotate the power supply back into place.
17. Replace the computer cover.
18. Plug your computer and devices into their electrical outlets, and turn them on.
19. See the drive's documentation for instructions on installing any software required for drive operation.
Lower 3.5-Inch Floppy Drive
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Remove the front panel.
6. Rotate the power supply away from the system board.
7. While holding the power supply, place the computer in the upright position.
8. Disconnect the power and interface cables from the back of the floppy drive.
9. Press the two drive-release rail tabs, and slide the drive out of the drive bay.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 14
10. Remove the rails from each side of the existing drive, and install them on each side of the new drive.
11. Slide the drive assembly into the drive bay.
12. Connect the power and interface cables to the back of the floppy drive.
13. Replace the front panel.
14. Make sure that no cable connections were loosened during the procedure. Arrange cables so that they will not interfere with replacing the power
supply and computer cover.
15. Rotate the power supply back into place.
16. Replace the computer cover.
17. Plug your computer and devices into their electrical outlets, and turn them on.
18. See the drive's documentation for instructions on installing any software required for drive operation.
5.25-Inch Drive
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Remove the front panel.
6. Rotate the power supply away from the system board.
7. While holding the power supply, place the computer in the upright position.
8. Disconnect the power and interface cables from the back of the drive.
9. Press the two drive-release rail tabs, and slide the drive out of the drive bay.
10. Before you install the new drive, install the drive-release rails on the sides of the replacement drive.
11. Slide the drive assembly into the drive bay.
12. Connect the power and interface cables to the back of the 5.25-inch drive.
13. Replace the front panel.
14. Make sure that no cable connections were loosened during the procedure. Arrange cables so that they will not interfere with replacing the power
supply and computer cover.
15. Rotate the power supply back into place.
16. Replace the computer cover.
17. Plug your computer and devices into their electrical outlets, and turn them on.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 15
18. See the drive's documentation for instructions on installing any software required for drive operation.
Hard Drive
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Remove the front panel.
6. Rotate the power supply away from the system board.
7. While holding the power supply, place the computer in the upright position.
8. Remove the two screws securing the hard drive to the front of the computer frame.
9. Release the clip that secures the drive to the computer frame, and rotate the drive out of the computer.
10. Disconnect the power and interface cables attached to the drive.
11. Remove the existing drive from the bay.
To reinstall the primary hard drive:
1. Orient the new drive with its circuit board facing the front of the computer frame.
2. Press the drive between the two brackets until the drive is secured by the clip.
3. Secure the drive to the front of the computer frame with the two screws you removed in step8 of the previous procedure.
4. Connect the power and interface cables to the new drive.
5. Replace the front panel.
6. Make sure that no cable connections were loosened during the procedure. Arrange cables so that they will not interfere with replacing the power
supply and computer cover.
7. Rotate the power supply back into place.
8. Replace the computer cover.
9. Plug your computer and devices into their electrical outlets, and turn them on.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTICE: When you reinstall the hard drive, make sure that the control panel wires are not caught underneath the hard drive.
Page 16
10. See the drive's documentation for instructions on installing any software required for drive operation.
Power Supply and Fan Assembly
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Remove the front panel.
6. Rotate the power supply away from the system board.
7. Disconnect the power cables from the connectors on the system board.
8. Disconnect the power cables from all the drives.
9. Press the power-supply retaining clips and lift the power supply and fan assembly out of the computer.
10. Insert the replacement power supply and fan assembly into the power- supply retaining clips.
11. Reconnect the power cables from the connectors on the system board.
12. Reconnect the power cables from all the drives.
13. Rotate the power supply back into place.
14. Replace the front panel.
15. Replace the computer cover.
16. Plug your computer and devices into their electrical outlets, and turn them on.
Control Panel
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Page 17
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Remove the front panel.
6. Disconnect the control panel cable from the FRONT PANEL connector on the system board.
7. Press the mounting tabs to release the control panel and remove the control panel assembly.
8. Install the replacement control panel by inserting its mounting tabs into the mounting-tab slots.
9. Reconnect the control panel cable to the FRONT PANEL connector on the system board.
10. Replace the front panel.
11. Replace the computer cover.
12. Plug your computer and devices into their electrical outlets, and turn them on.
Adding or Removing Cards
Adding Cards
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Open the computer cover.
5. Rotate the power supply away from the system board.
6. Unscrew and remove the filler bracket for the card slot you want to use.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 18
7. Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully
seated.
Make sure that the card is fully seated and that its bracket is within the card slot.
8. Secure the bracket on the end of the card with the screw you removed in step6.
9. Connect any cables required for the card as described in the card documentation.
10. Rotate the power supply back into place.
11. Replace the computer cover.
12. Plug your computer and devices into their electrical outlets, and turn them on.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
Page 19
13. Install any drivers required for the card as described in the card documentation.
Removing Cards
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Rotate the power supply away from the system board.
6. Disconnect any cables connected to the card.
7. Remove the screw from the card bracket.
8. Grasp the card by its top corners, and lift it from the system board.
9. If you are removing the card permanently, reinstall a filler bracket.
10. Rotate the power supply back into place.
11. Replace the computer cover.
12. Plug your computer and devices into their electrical outlets, and turn them on.
Adding Memory
You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your
computer, look under "Memory" in "Technical Specifications."
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Rotate the power supply away from the system board.
6. If necessary, remove a memory module:
a. Press out the securing clip at each end of the memory connector.
b. Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.
7. To insert a module, press out the securing clip at each end of the memory connector.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
HINT: Memory purchased from Dell is covered under your computer warranty.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 20
8. Align the notches on the bottom of the module with the crossbars in the connector.
9. Insert the module straight down into the connector, making sure that it fits into the vertical guides at each end of the connector.
Press firmly on the ends of the module until it snaps into place.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
10. Rotate the power supply back into place.
11. Replace the computer cover.
12. Plug your computer and devices into their electrical outlets, and turn them on.
Replacing the Battery
A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.
If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
1. Record all the screens in the system setup program so that you can restore the correct settings in step 12.
2. Shut down the computer.
3. Turn off any attached devices and disconnect them from their electrical outlets.
4. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
5. Remove the computer cover.
6. Rotate the power supply away from the system board.
7. Locate the battery socket BATTERY on the system board and pry the battery out of its socket with your fingers or with a plastic screwdriver.
8. Insert the battery into the socket with the side labeled "+" facing up.
NOTICE: To avoid breaking the memory module, do not press near the middle of the module.
HINT: The system memory value reported by the operating system is 1 or 2 MB less than the memory installed because that memory is reserved for
video functions.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-V CR2032 battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions (see "Battery Disposal" in the Owner's
Manual).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).
Page 21
9. Rotate the power supply back into place.
10. Replace the computer cover.
11. Plug your computer and devices into their electrical outlets, and turn them on.
12. Access the system setup program and restore the settings you recorded in step 1.
Replacing the Microprocessor
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Rotate the power supply away from the system board.
6. Locate the microprocessor socket on the system board.
7. Release the metal clip that secures the heat sink and fan assembly to the microprocessor socket. Then remove the heat sink and fan assembly from the
microprocessor chip.
8. Disconnect the fan from the system board.
9. Your microprocessor socket is a zero insertion force (ZIF) socket with a lever handle that secures the chip in (or releases it from) the socket. To remove
the chip, pull the microprocessor-socket release lever out to unlock it and then straight up until the chip is released.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 22
10. Remove the chip from the socket. Leave the release lever extended so that the socket is ready for the new microprocessor.
11. Unpack the new microprocessor.
If any of the pins on the chip appear to be bent, obtain technical assistance.
12. Align the pin-1 corner of the microprocessor chip with the pin-1 corner of the microprocessor socket, as shown in the following illustration.
The pin-1 corner of the microprocessor is the beveled corner. The pin-1 corner of the socket is marked with a white triangle on the system board.
13. Install the microprocessor chip in the socket (as shown in the preceding illustration):
a. If the release lever on the microprocessor socket is not all the way out, move it to that position.
b. With the pin-1 corners of the chip and socket aligned, align the pins on the chip with the holes in the socket.
c. Set the chip lightly in the socket and make sure that all pins are headed into the correct holes. Because your system uses a ZIF microprocessor
socket, you do not need to use force, which could bend the pins if the chip is misaligned. When the chip is positioned correctly, press it with
minimal pressure to seat the microprocessor in the socket. Be careful not to bend the pins.
d. When the chip is fully seated in the socket, pivot the microprocessor-socket release lever back toward the socket until it snaps into place,
securing the chip.
14. Unpack the heat sink and fan assembly included in your upgrade kit.
15. Peel the release liner from the adhesive tape that is attached to the bottom of the heat sink and fan assembly.
16. Replace the heat sink and fan assembly:
a. Place the heat sink and fan assembly on top of the microprocessor chip.
b. Orient the securing clip and hook the shorter side of the clip over the tab on the top edge of the microprocessor socket.
NOTICE: Be careful not to bend any of the pins when you remove the microprocessor chip from its socket. Bending the pins can permanently damage
the microprocessor chip.
NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer.
NOTICE: Be careful not to bend any of the pins when you unpack the microprocessor. Bending the pins can permanently damage the microprocessor.
HINT: You must identify the pin-1 corner to correctly position the chip.
NOTICE: You must position the microprocessor chip correctly in the socket to avoid permanent damage to the chip and the computer when you turn on
the system.
NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer.
NOTICE: When you install the heat sink and fan assembly, make sure that the heat sink is flat against the surface of the processor while you are
installing the clip. If the heat sink becomes tilted when you install the clip, excess heat can damage the processor.
Page 23
c. Press down on the top of the fan to snap the clip over the tab on the bottom edge of the microprocessor socket.
d. Connect the fan to the system board.
17. Rotate the power supply back into place.
18. Replace the computer cover.
19. Plug your computer and devices into their electrical outlets, and turn them on.
20. As the computer boots, it detects the presence of the new microprocessor and automatically changes the system configuration information in the
system setup program.
21. Enter the system setup program, and confirm that the Processor Type and Processor Speed options in the Main screen correctly identify the newly
installed microprocessor.
Replacing the System Board
1. If possible, enter the system setup program and either print the system setup screens by pressing the <Print Screen> key or write down the screen
information before you turn off the computer because you will have to restore the configuration information after the system board is replaced.
2. Shut down the computer.
3. Turn off any attached devices and disconnect them from their electrical outlets.
4. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
5. Remove the computer cover.
6. Remove the power supply.
7. Disconnect any cables connected to cards, and then remove the cards.
8. Disconnect all internal cables from the system board.
9. Remove the microprocessor.
10. Remove the memory modules.
11. Push the system-board retaining clip until it disengages.
12. Slide the system board forward until is no longer held by the standoffs that secure the system board to the computer frame.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
HINT: You may need to slide the board toward the front of the computer to clear the hooked standoffs before you can lift the board from the computer.
Page 24
13. Carefully lift the system board out of the I/O gasket and remove the board from the computer. The I/O gasket is on the back of the computer where all
of the input and output ports are located.
14. Install the replacement board.
When you install the replacement system board, angle the back of the board downward and carefully align the connectors on the back edge of the
board with the cutouts in the I/O gasket. When properly aligned, the board connectors slide into the I/O gasket as you lower the board into position in
the computer and reseat it on the standoffs. Lock the board in place with the system-board retaining clip.
15. Replace the microprocessor, the memory modules, and the cards that you removed from the old system board.
16. Reconnect all internal cables to the system board.
17. Rotate the power supply back into place.
18. Replace the computer cover.
19. Plug your computer and devices into their electrical outlets, and turn them on.
20. Reenter the system setup program and reset the configuration information.
Replacing the Computer Cover
1. Rotate the power supply back into place.
2. Check all cable connections, especially those that might have come loose during your work. Fold cables and unused connectors out of the way so that
they do not catch on the computer cover or interfere with airflow inside the computer.
3. Check to see that no tools or extra parts (including screws) are left inside the computer.
4. Place the computer upright with the front facing you. Align the computer cover so its bottom hooks fit in the computer's curved hinge.
5. Lift up the cover, making sure to keep the bottom hooks aligned with the curves in the computer.
6. Gently squeeze the right and left sides of the computer together until the cover clicks into position.
7. Connect your computer and devices to their electrical outlets, and turn them on.
Back to Contents Page
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
Page 25
Back to Contents Page
Solving Problems
Dell™Dimension™2200
Accessing Help Files
Power Problems
Start-Up Error Messages
Accessing Help Files
Network Problems
Power Problems
Microsoft®Windows®Error Messages
Start-Up Error Messages
General Program Problems
Video and Monitor Problems
Internet Connection Problems
Sound and Speaker Problems
E-Mail Problems
Printer Problems
Resolving Other Technical Problems
Scanner Problems
Reinstalling Drivers
Modem Problems
Resolving Software and Hardware Incompatibilities
Mouse Problems
Using System Restore
Keyboard Problems
Reinstalling Windows XP
Drive Problems
Reinstalling Windows 2000
To access the Tell Me How help file
Microsoft Windows XP
1. Click the Start button, and then click Help and Support.
2. Click User and system guides, and then click User's guides.
3. Click Tell Me How.
Windows 2000
Click the Start button, point to Programs, point to User's Guides, and then click Tell Me How.
To access help in Windows XP
1. Click the Start button, and then click Help and Support.
2. Type a word or phrase that describes your problem, and then click the arrow icon.
3. Click the topic that describes your problem, and then click Display.
4. Follow the instructions shown on the screen.
To access help in Windows 2000
1. Click the Start button, and then click Help.
2. Click the Search tab.
3. Type a word or phrase that describes your problem, and then click List Topics.
4. Click the topic that describes your problem, and then click Display.
5. Follow the instructions shown on the screen.
HINT: See the Tell Me How help file for information on the standby mode.
Check the power light— When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in
standby mode—press a key on the keyboard or move the mouse.
Test the electrical outlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Check the power cable connection— Be sure that the power cable is firmly inserted into the electrical outlet and the computer.
Connect the computer directly to an electrical outlet— Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.
Swap the computer and monitor power cables— Swap the computer and monitor power cables to determine if the power cable is defective.
Check for interference— Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too many devices on a power strip, or multiple power strips
connected to the same electrical outlet.
Check the Power Properties— See the Tell Me How help file or search for the keyword standby in the Help and Support Center (Help in
Windows 2000).
Operating system not found— CallDellfortechnicalassistance.See"ContactingDell"intheDell™Owner's Manual for the correct number to
call.
Page 26
Video and Monitor Problems
If the screen is blank
If the screen is difficult to read
Sound and Speaker Problems
Insert bootable media— The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
Non-system disk error— There is a floppy disk in the floppy drive. Remove the floppy disk and restart the computer.
HINT: See the documentation that came with your monitor for fault indications and troubleshooting procedures specific to your monitor.
Check the video cable connection— Check for bent pins (most video cable connectors have missing pins, but not bent pins). Ensure that the
video cable is connected as shown on the START HERE sheet for your computer.
Press the monitor power button— Be sure that you firmly pressed the monitor power button.
Check the power light— When the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the
keyboard or move the mouse.
Test the electrical outlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Swap the computer and monitor power cables— Swap the computer and monitor power cables to determine if the power cable is defective.
Test the video extension cable (if used)— If you are using a video extension cable and removing the cable solves the problem, the cable is
defective.
Test the monitor— If another monitor is available, connect it to the computer.
Check the back panel lights— If all four lights below the serial connector are not green, call Dell for technical assistance. See "Contacting
Dell" in the Dell Owner's Manual for the correct number to call.
Check the Power Properties— See the Tell Me How help file or search for the keyword standby in the Help and Support Center (Help in
Windows 2000).
Adjust the contrast and brightness— See the documentation that came with your monitor for instructions on adjusting the contrast and
brightness.
Move the subwoofer away from the monitor— Ifyourspeakersystemincludesasubwoofer,ensurethatthesubwooferisatleast60cm(2
ft) away from the monitor.
Move the monitor away from external power sources— Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the
screen image to appear "shaky." Turn off nearby devices to check for interference.
Rotate the monitor to face a different direction— Eliminate sunlight glare, which can cause poor picture quality.
Degauss (demagnetize) the monitor— See the documentation that came with your monitor.
Run the monitor self-test— See the documentation that came with your monitor.
Restore the recommended settings— Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions.
Check for additional adjustments— See the documentation that came with your monitor for any additional adjustments that your monitor
may require.
Adjust the Windows display settings
Windows XP
1. Click the Start button, and then click Control Panel.
2. Click Appearance and Themes.
3. Click Display, and then click the Settings tab.
4. Try different settings for Screen resolution and Color quality.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Display icon, and then click the Settings tab.
3. Try different settings for Colors and Screen area.
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did
not turn the player volume down or off.
Ensure that the subwoofer and the speakers are turned on— See the setup diagram supplied with the speakers.
Adjust the speaker controls— Adjust the volume, bass, or treble controls to eliminate distortion.
Verify the speaker cable connections— Ensure that the speakers are connected as shown on the START HERE sheet for your computer and
the setup diagram supplied with the speakers.
Adjust the Windows volume control— In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.
Page 27
Printer Problems
If you cannot print to a parallel port printer
If you cannot print to a USB printer
Run the speaker diagnostics— Some speaker systems have self-contained diagnostics. See the speaker documentation for diagnostics
instructions.
Eliminate possible interference— Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
Test the electrical outlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Reinstall the Sound (audio) driver— See "Reinstalling Drivers."
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
HINT: If you need technical assistance for your printer, call the printer's manufacturer. Dell does not cover the printer's warranty.
Verify the printer cable connections— Ensure that the printer cable is connected as described in "Connecting a Printer" in the Dell Owner's
Manual.
Ensure that the printer is turned on— See the documentation supplied with the printer.
Verify that the printer is recognized by Windows
Windows XP
1. Click the Start button.
2. Click Control Panel.
3. Click Printers and Other Hardware.
4. Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
5. Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is LPT1 (Printer Port).
Windows 2000
1. Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2. Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is LPT1 (Printer Port).
Test the electrical outlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Reinstall the printer driver— See "Installing the Printer Driver" in the Dell Owner's Manual.
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
Verify the printer cable connections— Ensure that the printer cable is connected as described in "Connecting a Printer" in the Dell Owner's
Manual.
Ensure that the printer is turned on— See the documentation supplied with the printer.
Verify that the printer is recognized by Windows
Windows XP
1. Click the Start button.
2. Click Control Panel.
3. Click Printers and Other Hardware.
4. Click View installed printers or fax printers.
If the printer is listed, right-click the printer name.
5. Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is USB.
Windows 2000
1. Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2. Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is USB.
Test the electrical outlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Reinstall the printer driver— See "Installing the Printer Driver" in the Dell Owner's Manual.
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
Page 28
Scanner Problems
Modem Problems
Mouse Problems
HINT: If you need technical assistance for your scanner, call the scanner's manufacturer. Dell does not cover the scanner's warranty.
Check the power cable connection— Ensure that the scanner power cable is firmly connected to a working electrical power source and that
the scanner is turned on.
Check the scanner cable connection— Ensure that the scanner cable is firmly connected to the computer and to the scanner.
Unlock the scanner— Ensure that your scanner is unlocked if it has a locking tab or button.
Reinstall the scanner driver— Reinstall the scanner driver. See the scanner documentation for instructions.
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
Check the connection— Verify that the telephone line is connected to the green jack on the modem. (The green line-in jack has either a LINE
IN label or a connector-shaped icon next to it.) Make sure that you hear a click when you insert the telephone line connector.
Check the telephone jack— Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
Connect the modem directly to the telephone wall jack— If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the
telephone line.
Check the telephone line— Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
Verify that the modem is communicating with Windows
Windows XP
1. Click the Start button.
2. Click Control Panel.
3. Click Network and Internet Connections.
4. Click Internet Options.
5. Click Network Diagnostics and perform the connectivity test.
Windows 2000
1. Click the Start button, point to Settings, and click Control Panel.
2. In the Control Panel, double-click Phone and Modem Options.
If there are multiple entries for the same modem or modems listed that are not installed, delete the entries and restart the computer.
3. Click the Modems tab.
4. Click the COM port for your modem.
5. Click Properties.
6. Click the Diagnostics tab to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Be sure that you have subscribed to an Internet service provider— Contact an Internet service provider to subscribe.
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
If you connected the mouse before turning on the computer, reconnect the mouse cable
1. Press <Ctrl><Esc> to display the Start menu.
2. In Windows XP, type u, and then type u again. In Windows 2000, use the keyboard arrow keys to highlight Shut Down, and then
press <Enter>.
3. After the computer turns off, reconnect the mouse cable as shown on the START HERE sheet for your computer.
4. Start the computer.
If you connected the mouse after turning on the computer, remove the power cable, and then reconnect the mouse cable— If the mouse
is connected after the power is turned on, the mouse will appear to be nonfunctional. To make the mouse function properly:
1. While your computer is on, remove the power cable from the back of the computer.
2. Connect the mouse to the computer.
3. Reconnect the power cable.
4. Turn on your computer.
Pressing the power button does not clear the computer's settings and does not restore mouse functionality.
Check the mouse settings
Page 29
Keyboard Problems
Drive Problems
If you cannot save a file to a floppy disk
If you cannot play a music CD or install a program from a CD
If you cannot play a DVD movie
Windows XP
1. Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2. Click Mouse.
3. Try adjusting the settings.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Mouse icon.
3. Try adjusting the settings.
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
Reconnect the keyboard cable— Shut down the computer, reconnect the keyboard cable as shown on the START HERE sheet for your
computer, and then restart the computer.
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
HINT: See "Accessing Help Files" for information on saving files to a floppy disk.
Ensure that Windows recognizes the drive— In Windows XP, click the Start button, and then click My Computer. In Windows 2000, double-
click the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Test the drive with another floppy disk— Insert another floppy disk to eliminate the possibility that the original floppy disk is defective.
Cannot save files to a floppy disk— Ensure that the floppy disk is not full or write-protected (locked). See the following illustration.
HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.
Ensure that Windows recognizes the drive— In Windows XP, click the Start button, and then click My Computer. In Windows 2000, double-
click the My Computer icon on the Windows desktop. If the CD drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Test the drive with another CD— Insert another CD to eliminate the possibility that the original CD is defective.
Clean the disc— See the Tell Me How help file for instructions.
Adjust the Windows volume control— In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.
Check the speakers and subwoofer— See "Sound and Speaker Problems."
HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives.
Page 30
If the CD-RW drive stops writing
If you have a hard drive problem
Network Problems
Microsoft®Windows®Error Messages
Adjust the Windows volume control— In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.
Test the drive with another DVD— Insert another DVD to eliminate the possibility that the original DVD is defective.
Clean the disc— See the Tell Me How help file for instructions.
HINT: If you disable standby mode to write to a CD-RW drive, remember to reenable standby mode when you finish writing to the CD.
Turn off Standby in Windows before writing to a CD-RW disc— See the Tell Me How help file or search for the keyword standby in the Help
and Support Center (Help in Windows 2000).
Change the write speed to a slower rate— The CD-RW drive must receive a steady stream of data when writing. If the stream is
interrupted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem.
Run Check Disk
1. In Windows XP, click the Start button, and then click My Computer. In Windows 2000, double-click the My Computer icon on the
Windows desktop.
2. Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.
3. Click the Tools tab.
4. Under Error-checking, click Check Now.
5. Click Start.
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
Check the network cable connector— Ensure that the network cable connector is firmly connected to the connector on the computer and
the network wall jack as shown on the START HERE sheet for your computer.
Check the network lights on the back of the computer— A green light indicates a 10 Mbps network connection, and an orange light
indicates a 100 Mbps network connection. The light blinks amber when there is any network traffic. If the light is dark, try replacing the
network cable.
Restart the computer— Try to log on to the network again.
Contact your network administrator— Verify that your network settings are correct and that the network is functioning.
Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."
x
:\ is not accessible. The device is not ready— Insert a disk into the drive and try again.
A filename cannot contain any of the following characters: \ / : * ? " < > |— Do not use these characters in filenames.
Not enough memory or resources. Close some programs and try again— You have too many programs open. Close all windows and open
the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running
the program that you want to use first.
The file being copied is too large for the destination drive— The file that you are trying to copy is too large to fit on the disk. Try copying
the file to a blank disk or use a larger capacity disk.
A required .DLL file was not found— The program that you are trying to open is missing an essential file. To remove and then reinstall the
program:
Windows XP
1. Click the Start button.
2. Click Control Panel.
3. Click Add or Remove Programs.
4. Select the program you want to remove.
5. Click the Change or Remove Program icon.
6. See the program documentation for installation instructions.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Select the program that you want to remove.
4. Click Change/Remove and follow the prompts on the screen.
5. See the program documentation for installation instructions.
Page 31
General Program Problems
A program crashes
A program stops responding
A program error causes the system to lock up
A solid blue screen appears
A program is designed for an earlier Windows operating system
Internet Connection Problems
If you have a problem with your Internet connection
See the software documentation— Many software manufacturers maintain websites with information that may help you to solve the
problem.
End the program
1. Simultaneously press <Ctrl><Shift><Esc>.
2. Click Task Manager, click the Applications tab, and then select the program that is no longer responding.
3. Click End Task.
HINT: Check Disk may run when you restart the computer. Follow the instructions on the screen.
Turn the computer off— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the
computer. You might lose data if you are unable to perform a Microsoft Windows shutdown.
HINT: Check Disk may run when you restart the computer. Follow the instructions on the screen.
Turn the computer off— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the
computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. You might lose data if you are
unable to perform a Microsoft Windows shutdown.
Run the Program Compatibility Wizard Windows XP provides a Program Compatibility Wizard that configures a program to run in an
environment more similar to older Windows operating system environments.
1. Click the Start button, point to All Programs—> Accessories, and then click Program Compatibility Wizard.
2. On the welcome screen, click Next.
3. Follow the instructions on the screen.
Review "Modem Problems."
Turn off call waiting (catch-phone)— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
Windows XP
1. Click the Start button, and then click Control Panel.
2. Click Printers and Other Hardware, and then click Phone and Modem Options.
3. Click to highlight your connection type in the displayed list.
4. Click the Dialing Rules tab, and then click Edit.
5. Click to place a checkmark in the To Disable Call Waiting box.
6. Select the disable code from the drop-down menu (for example, *70).
7. Click Apply, and then click OK.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Phone and Modems Options icon.
3. In the Locations window, select the location for which you want to disable call waiting, and then click Edit.
Page 32
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer. Sometimes you can fix a
device problem by reinstalling its driver:
1. From the Windows desktop, insert the Dell Dimension ResourceCD into the CD or DVD drive.
If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.
2. When the ResourceCD Installation program starts, follow the prompts on the screen.
3. When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer.
4. When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive.
5. At the Welcome Dell System Owner screen, click Next.
A message appears that says the ResourceCD is detecting hardware in your computer.
The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your
system window.
6. Click the driver that you want to reinstall and follow the instructions on the screen.
If a particular driver is not listed, then that driver is not required by your operating system.
To view other contents on the ResourceCD:
1. Verify that your computer is selected in the System Model list.
2. Verify that your operating system is selected in the Operating System list.
3. Select the type of device in the Device Type list.
4. Select a topic in the Topic list.
If you select Drivers in the Topic list and a particular driver is not listed, then that driver is not required by your operating system.
Using the Windows XP Device Driver Rollback
If you install a new device driver that causes system instability and you need to replace a device driver with a previously installed version, the Windows XP
Device Driver Rollback can replace the device driver. If you cannot reinstall your previous driver with the Driver Rollback process, then use System Restore to
4. Ensure that To disable call waiting, dial: is checked and then select the proper code according to the information in your telephone
directory.
5. Click Apply and then click OK.
6. Close the Phone and Modems Options window.
7. Close the Control Panel.
Be sure that you have subscribed to an Internet service provider— Contact an Internet service provider to subscribe.
Ensure that you are connected to the Internet— With the Outlook Express e-mail program open, click File. If Work Offline has a check next
to it, click the check to remove it and connect to the Internet.
Go to the Dell support website— Go to Dell | Support website for help with general usage, installation, and troubleshooting questions.
E-mail Dell— Go to Dell | Support website and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your
problem; you can expect to receive an e-mail message from Dell within hours.
Call Dell— If you cannot solve your problem using the Dell | Support website or e-mail service, call Dell for technical assistance. See
"Contacting Dell" in the Dell Owner's Manual for the correct number to call.
NOTICE: The Dell | Support website and the Dell Dimension ResourceCD provide approved drivers for Dell computers. If you install drivers obtained from
other sources, your computer might not work correctly.
HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those
drivers may not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program and refer to the documentation and
drivers that came with that product.
NOTICE: The ResourceCD contains drivers for devices that are not part of your computer. Only reinstall the specific drivers for hardware included in your
computer. Otherwise, your computer might not work correctly.
Page 33
attempt to return your operating system to its previous operating state before the new device driver installation:
1. Click the Start button, and then right-click My Computer.
2. Click Properties.
3. Click the Hardware tab, and then click Device Manager.
4. In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties.
5. Click the Drivers tab.
6. Click Roll Back Driver.
Resolving Software and Hardware Incompatibilities
Windows XP and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly
configured.
Windows XP
To check for conflicts on a computer running Windows XP:
1. Click the Start button, and then click Control Panel.
2. Click Performance and Maintenance, and then click System.
3. Click the Hardware tab, and then click Device Manager.
4. In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.
5. Double-click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the
Device Manager.
Resolve these conflicts before checking specific devices.
6. Double-click the malfunctioning device type in the Device Manager list.
7. Double-click the icon for the specific device in the expanded list.
The Properties window appears.
8. Resolve any IRQ conflicts.
If there is an IRQ conflict, the Device status area in the Properties window reports what cards or devices are sharing the device's IRQ.
You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware
troubleshooter in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware
Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.
Windows 2000
To check for conflicts on a computer running Windows 2000:
1. Click the Start button, point to Settings, and click Control Panel.
2. In the Control Panel, double-click System.
3. Click the Hardware tab.
4. Click Device Manager.
5. Click View, and then click Resources by connection.
6. Double-click Interrupt request (IRQ) to view the IRQ assignments.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.
7. Double-click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the
Device Manager. Resolve these conflicts before checking specific devices.
8. Double-click the malfunctioning device type in the Device Manager list.
9. Double-click the icon for the specific device in the expanded list.
The Properties window appears.
If there is an IRQ conflict, the Device status area in the Propertieswindowreportswhatcardsordevicesaresharingthedevice'sIRQ.
10. Resolve the IRQ conflicts.
You can also use the Windows 2000 Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click Troubleshooting and
Maintenance on the Contents tab, click Windows 2000 troubleshooters, and then click Hardware. In the Hardware Troubleshooter list, click I need to
resolve a hardware conflict on my computer, and then click Next.
Page 34
Using System Restore
Windows XP provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer's hardware
or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state. You can
also undo the last System Restore.
System Restore automatically creates system checkpoints. You can also manually create your own checkpoints by creating Restore Points. To limit the amount
of hard disk space used, older restore points will be automatically purged.
If your computer experiences an operating system problem, you can use System Restore from Safe Mode or Normal Mode to return your computer to an earlier
operating state.
System Restore does not cause you to lose personal files stored in the My Documents folder, data files, or e-mail messages after restoring the computer to an
earlier time. If you restore the computer to a point before you installed a program, the program's data files won't be lost, but you will have to reinstall the
actual program again.
System Restore is enabled on your new computer. However, if you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1. Click the Start button, and then click Control Panel.
2. Click Performance and Maintenance.
3. Click System.
4. Click the System Restore tab.
5. Make sure that Turn off System Restore is unchecked.
Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft's information about using System Restore. To access
this information:
1. Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore.
2. Click Help in the upper-right corner of the Welcome to System Restore screen.
Creating a Restore Point
Using the XP System Restore Wizard
In Windows XP you can manually create restore points or you can use the System Restore Wizard to create the restore points for you. To use the System
Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions on the screen. You can also create and
name a restore point if you are logged on as the computer administrator or a user with administrator rights.
Manually Creating the Restore Points
1. Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore.
2. Click Create a restore point.
3. Click Next.
4. Type a name for your new restore point in the Restore point description field.
The present date and time are automatically added to your restore point.
5. Click Create.
6. Click OK.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, first try using Device Driver Rollback. If that is unsuccessful, then use System Restore.
1. Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore.
2. Be sure that Restore my computer to an earlier time is selected, and then click Next.
3. Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points
appear in bold.
4. Select a restore point, and then click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the
restore point that you want to use.
NOTICE: It is important to make regular backups of your data files. System Restore does not monitor changes to or recover your data files. If the
original data on the hard disk is accidentally erased or overwritten, or becomes inaccessible because of a hard disk malfunction, you will need your
backup files to recover the lost or damaged data.
NOTICE: Before restoring the computer to an earlier time, save and close all open files and close all open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
Page 35
5. Click Next.
The Restoration Complete screen appears after System Restore completes collecting data, and then the computer automatically restarts.
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
Undoing the Last System Restore
1. Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore.
2. Select Undo my last restoration and click Next.
3. Click Next.
The System Restore screen appears, and then the computer automatically restarts.
4. After the computer restarts, click OK.
Reinstalling Windows XP
Before reinstalling the Windows XP operating system to correct a problem, try correcting the problem by performing a Windows XP System Restore.
1. Insert the Operating System CD into the CD or DVD drive.
Close any program or utility that may start to run after you insert the CD into the drive.
2. Turn off the computer, and then turn the computer on again.
3. WhentheblueDELL™logoappears,press<F12>immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the
computer and try again.
4. Use the arrow keys to select the CD-ROM option, and then press <Enter>.
5. When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now.
6. Read the information in the License Agreement window, and then press <F8> on your keyboard to agree with the license information.
7. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then
go to step 15.
If you want to install a new copy of Windows XP, press <Esc> to select the fresh copy option, and then press <Enter> on the next screen to select the
highlighted partition (recommended). Then follow the instructions on the screen.
The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices. The computer automatically restarts multiple times
before it requires additional input.
8. When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Follow the on-screen directions to
finish.
9. When the Regional Settings screen appears, select the settings for your locale, and then click Next.
10. Enter your name and organization in the Personalize Your Software screen, and then click Next.
11. If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next.
If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and Administrator
Password window appears, and then click Next.
12. If you have a modem installed and the Modem Dialing Information screen appears, enter the requested information, and then click Next.
13. Enter the date, time, and time zone in the Date and Time Settings window, and then click Next.
NOTICE: Save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is
complete.
NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or
programs until the system restoration is complete.
NOTICE: Save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is
complete.
NOTICE: The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, you must disable any virus protection software installed on your computer before you reinstall Windows
XP.
HINT: The CD that you need to place in your CD or DVD drive is titled Operating System.
Page 36
14. If you have a network card in your computer, select the appropriate network settings. If you do not have a network card, this option does not appear.
Windows XP begins to install its components and configure the computer. The computer automatically restarts.
15. When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Follow the on-screen directions to
finish.
16. Remove the CD from the drive.
17. Reinstall the appropriate drivers. See "Reinstalling Drivers."
18. Reinstall your virus protection software.
Reinstalling Windows 2000
1. Insert the Operating System CD into the CD or DVD drive.
Close any program or utility that may start to run after you insert the CD into the drive.
2. Turn off the computer, and then turn the computer on again.
3. When the blue DELL logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the
computer and try again.
4. Use the arrow keys to select the CD-ROM option, and then press <Enter>.
5. When the Windows 2000 Setup screen appears, ensure that the To setup Win2000 now, press ENTER option is highlighted. Then press <Enter>.
6. Read the information in the License Agreement screen, and then press <F8> to continue.
7. When the Windows 2000 Professional Setup screen appears, use the arrow keys to select the Windows 2000 partition option that you want. To
continue, press the key specified in the partition option that you chose.
8. When the Windows 2000 Professional Setup screen reappears, use the arrow keys to select the type of filing system that you want Windows 2000
to use, and then press <Enter>.
9. Press <Enter> again to restart your computer.
10. Click Next when the Welcome to the Windows 2000 Setup Wizard screen appears.
11. When the Regional Settings screen appears, select the settings for your locale, and then click Next.
12. Enter your name and organization in the Personalize Your Software screen, and then click Next.
13. Type the Windows product key in the fields provided, and then click Next.
The product key is the bar code number found on the Microsoft Windows label, which is located behind the front-panel connector door as shown on the
START HERE sheet for your computer.
14. When the Computer Name and Administrator Password screen appears, enter a name for your computer and a password, if desired. Then click Next.
15. Enter the date and time in the Date and Time Settings screen, and then click Next.
Windows 2000 now begins to install its components and configure the computer.
16. When the Completing the Windows 2000 Setup Wizard screen appears, remove the CD from the drive, and then click Finish.
The computer automatically restarts.
Back to Contents Page
NOTICE: The Operating System CD provides options for reinstalling your Windows 2000 operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows 2000, you must disable any virus protection software installed on your computer before you reinstall
Windows 2000.
HINT: The CD that you need to place in your CD or DVD drive is titled Operating System.
Page 37
Back to Contents Page
Technical Specifications
Dell™Dimension™2200
Microprocessor
Video
System Information
Audio
Expansion Bus
Controls and Lights
Memory
Power
Drives
Physical
Ports and Connectors
Environmental
Microprocessor
Microprocessor type
Intel®Celeron®microprocessor that runs at 1.20,
1.30, or 1.40 GHz internally and 100 MHz externally
NOTE: Microprocessor offerings vary by country.
L1 cache
32 KB (16-KB data cache; 16-KB instruction cache)
L2 cache
256-KB SRAM that resides in the processor's core.
The L2 cache runs at the processor's internal clock
speed.
System Information
System chip set
Intel 810E
DMA channels
two
Interrupt levels
24 APIC mode
System BIOS chip
4 Mb (512 KB)
System clock speed
100 MHz
Expansion Bus
Bus types
PCI (version 2.2)
Bus speed
PCI: 33 MHz
PCI connectors
supports four three-quarter–length cards
PCI connector size
120 pins
PCI connector data width
(maximum)
32 bits
Memory
Architecture
non-ECC SDRAM modules
Memory connectors
two; gold contacts
Memory capacities
128, 256, and 512 MB (non-ECC)
Minimum memory
128 MB (non-ECC)
Maximum memory
512 MB (non-ECC)
Frequency
100 MHz
Voltage
3.3 V
Data bus width
64 bits
Drives
Externally accessible
one 5.25-inch bay
two 3.5-inch bays
Internally accessible
one bay for 1-inch–high IDE hard drive
Available devices
ATA-66 Ultra DMA hard drive, CD drive, DVD drive, and
CD-RW drive
Ports and Connectors
Externally accessible:
Serial
9-pin connector; 16550C-compatible
Parallel
25-hole connector (bidirectional)
Video
15-hole connector
Keyboard
6-pin mini-DIN connector or USB connector
Page 38
Mouse
6-pin mini-DIN connector or USB connector
USB
four USB-compliant connectors
Audio
1
three miniature connectors for line-in, line-out, and
microphone
Internally accessible:
Primary EIDE channel
40-pin connector on PCI local bus
Secondary EIDE channel
40-pin connector on PCI local bus
Floppy drive
34-pin connector
1
Present only on computers with integrated audio capabilities.
Video
Video controller
Intel 3D AGP graphics
Audio
2
Audio controller
ADI 1885
2
Present only on computers with integrated audio capabilities.
Controls and Lights
Power control
push button
Power light
green light on power button—blinking green in sleep
state; solid green for power on state
Hard-drive access light
green
Diagnostic code lights
four bicolor (amber and green) located on back panel
Power
DC power supply:
Wattage
145 W
Heat dissipation
495 BTU (fully loaded computer without monitor)
Voltage (switch-selectable on back panel)
90 to 135 V at 60 Hz;180 to 265 V at 50 Hz;
100 V at 50 to 60 Hz for Japanese computers
NOTE: The voltage selection switch must be set to the
115V position even though the AC supply in Japan is
100 V.
Backup battery
3-V CR2032 coin cell
Physical
Height x Width x Depth
39 x 16.8 x 34 cm
(15.375 x 6.625 x 13.375 inches)
Weight
9.9 Kg (22 lbs)
Environmental
Temperature:
Operating
10º to 35ºC (50º to 95ºF)3
Storage
–40º to 65ºC (–40º to 149ºF)
Relative humidity
20% to 80% (noncondensing)
Maximum vibration:
Operating
0.25 G at 3 to 200 Hz at 1/2 octave/min
Storage
0.5 G at 3 to 200 Hz at 1/2 octave/min
Maximum shock:
Operating
bottom half-sine pulse with a change in velocity of
50.8 cm/sec (20 inches/sec)
Storage
23-G faired-square wave with a velocity change of
508 cm/sec (200 inches/sec)
Altitude:
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
3
Storage
–15.2 to 10,600 m (–50 to 35,000 ft)
3
At35°C(95°F),themaximumoperatingaltitudeis914m(3000ft).
Page 39
Back to Contents Page
Page 40
Back to Contents Page
System Setup Program
Dell™Dimension™2200
Overview
Viewing Settings
Clearing Forgotten Passwords
Overview
The system setup program contains the standard settings for your computer.
See the following figure for an example of the main screen of the program.
Viewing Settings
1. Turn on (or restart) your computer.
2. WhentheblueDELL™logoappears,press<F2>immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft®Windows®desktop. Then shut down your
computer and try again.
System Setup Program Screens
The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas:
l Title – The area at the top of all system setup screens that displays your computer's model number.
NOTICE: Unless you are an expert computer user, don't change the settings for this program. Certain changes might make your computer work
incorrectly.
Page 41
l Computer data – Two boxes below the title that display the system processor, L2 cache, service tag, and the version number of the system setup
program.
l Options – A scrollable box listing options that define the configuration of your computer (including installed hardware, power conservation, and security
features).
Fields to the right of the listed options contain settings or values. The settings and values that you can change are brighter on the screen. All other
settings and values are set by the computer and cannot be changed. When <Enter> appears to the right of an option, press <Enter> to access a pop-up
menu of additional options.
l Key functions – A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program.
l Help – Press <F1> for information on the option that is selected (highlighted).
The following table shows CPU Information option information.
The following table shows Integrated Devices (Legacy Select Options) information.
Option
Function
System Time
Displays the system time.
System Date
Displays the system date.
Diskette Drive A:
Displays floppy drive details.
Primary Drive 0:
Displays primary hard drive 0. The default is Auto.
Primary Drive 1:
Displays primary hard drive 1 (if installed). The default is Off.
Secondary Drive 0:
Displays secondary hard drive 0. The default is Auto.
Secondary Drive 1:
Displays secondary hard drive device type. The default is Off.
Boot Sequence
Displays boot sequence when <Enter> is pressed.
Memory Information
Displays amount of system memory.
CPU Information
Displays CPU information when <Enter> is pressed.
Integrated Devices (Legacy Select Options)
Displays integrated device options when <Enter> is pressed.
PCI IRQ Assignments
Displays PCI IRQ assignments when <Enter> is pressed.
IRQ Reservations
Displays the IRQ reservations when <Enter> is pressed.
System Security
Displays system security options when <Enter> is pressed.
Keyboard Numlock
Turns the Keyboard NumLock option on and off. The default is On.
Report Keyboard Errors
Displays keyboard errors when set to Report. The default is Report.
Auto Power On
Allows auto power-on. The default is Disabled.
Remote Wake Up
Allows remote Wake on LAN. The default is Off.
AC Power Recovery
Enables AC power recovery to occur. The default is Last.
Fast Boot
Turns the fast boot option on and off. The default is Off.
Suspend Mode
Displays the suspend state used by the computer. The default is S3.
System Event Log
Displays the system event log when <Enter> is pressed.
Asset Tag
Displays asset tag information.
Option
Function
CPU Speed
Sets the CPU speed. The default is Normal.
Bus Speed
Displays the bus speed.
Processor ID
Displays processor ID.
Clock Speed
Displays clock speed.
Cache Size
Displays cache size.
Option
Function
Sound
Turns the integrated sound off and on. The default is On.
Mouse Port
Turns the mouse port off and on. The default is On.
USB Emulation
Turns USB emulation off and on. The default is On.
USB Controller
Turns the USB controller off and on. The default is On.
Serial Port 1
Sets serial port options and turns the port off and on. The default is Auto.
Parallel Port
Displays parallel port settings when <Enter> is pressed. The default mode is PS/2 and the I/O address default is 378h.
IDE Drive Interface
Sets the IDE drive interface options. The default is Auto.
Diskette Interface
Sets floppy drive interface options. The default is Auto.
PC Speaker
Turns the PC speaker off and on. The default is On.
Primary Video Controller
Sets the primary video controller. The default is AGP.
Page 42
The following table shows System Security option information.
Clearing Forgotten Passwords
If you forget your system or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten
password(s).
1. Shut down the computer.
2. Turn off any attached devices and disconnect them from their electrical outlets.
3. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4. Remove the computer cover.
5. Locate jumper PSWD on the system board and remove the jumper plug.
6. Replace the computer cover, plug your computer into an electrical outlet, and turn on the computer.
The existing password(s) are erased.
7. Shut down the computer.
8. Turn off any attached devices and disconnect them from their electrical outlets.
9. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
10. Remove the computer cover.
11. Install the PSWD jumper plug.
12. Replace the computer cover, plug your computer into an electrical outlet, and turn on the computer.
Turning on your computer with the PSWD jumper installed reenables the password feature.
Back to Contents Page
Video DAC Snoop
Turns the video DAC Snoop off and on. The default is Off.
Option
Function
Password
Status
Locks and unlocks the password option. The default is Unlocked.
System
Password
Enables and disables the system password. The default is Disabled.
Setup Password
Enables and disables the setup password. The default is Disabled.
PXE BIS Default
Policy
Specifies how the computer will respond to boot integrity services authentication requests when no certificate has been installed. When
set to Deny (the default), this request is rejected. The request is accepted when set to Accept.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."
NOTICE: This process erases both the system and setup passwords.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 43
Back to Contents Page
Technical Overview
Dell™Dimension™2200
Internal View
System Board Connectors and Sockets
Power Supply
DC Power Connectors
Internal View
System Board Connectors and Sockets
CAUTION: Before you begin any of the procedures in this section, read "Safety Instructions."
NOTICE: Be careful when removing the computer cover to ensure that you do not inadvertently disconnect cables from the system board.
Page 44
Power Supply
The 145-W power supply can operate from an AC power source of 115 VAC at 60 Hz or 230 VAC at 50 Hz. The power supply provides the DC operating
voltages and currents listed in the following table.
DC Power Connectors
Power Supply DC Connector Pin Assignments
Output Voltage
1
Regulation
Minimum Current (A)
Maximum Current (A)
2
+12 VDC
+/– 5%
0.0
4.5
+5 VDC
+/– 5%
1.0
16.0
+3.3 VDC
+/– 5%
0.1/0.0
3
10.0
–5 VDC
+/– 10%
0.0
0.3
–12 VDC
+/– 10%
0.0
0.3
+5 VFP
+/– 5%
0.0
1.2
1
Outputs meet and do not exceed SELV requirements per electrical standards (UL 1950, IEC 950, or EN60950 Par. 2.3).
2
Maximum continuous combined load on +5 VDC and +3.3 VDC outputs do not exceed 85 W.
3
In system configurations where +3.3 VDC is not used, all other outputs stay within regulation while the +3.3 VDC output is in a zero load condition.
Page 45
DC Power Connector P1
DC Power Connector P3
Pin Number
Signal name
18-AWG Wire
1
+3.3 VDC
Orange
2
+3.3 VDC
Orange
3
COM
Black 4 +5 VDC
Red 5 COM
Black 6 +5 VDC
Red 7 COM
Black 8 POK
Gray 9 +5 VFP
Purple
10
+12 VDC
Yellow
11
+3.3 VDC
1
Orange/brown
12
–12 VDC
Blue
13
COM
Black
14
PS ON
Green
15
COM
Black
16
COM
Black
17
COM
Black
18
N/C
N/C
19
+5 VDC
Red
20
+5 VDC
Red 1Default sense signal must be consistent with the Intel output specification.
Page 46
DC Power Connectors P4, P5, and P6
Back to Contents Page
Pin Number
Signal Name
22-AWG Wire
1
+5 VDC
Red 2 COM
Black 3 COM
Black 4 +12 VDC
Yellow
Pin Number
Signal Name
18-AWG Wire
1
+12 VDC
Yellow
2
COM
Black 3 COM
Black 4 +5 VDC
Red
Page 47
Back to Contents Page
Controls and Lights
Dell™Dimension™2200
Front View
Back View
Front View
CD Activity Light
The CD activity light is on when the computer reads data from the CD drive.
CD Drive Eject Button
Press this button to eject your CD from the CD drive.
Floppy Drive Eject Button
Press this button to eject a disk from the floppy drive.
Hard-Drive Light
The hard-drive light is on when the computer reads data from or writes data to your hard drive.
Power Button
Press the power button to turn on the computer.
Floppy Drive Light
The floppy drive light is on when the computer reads data from or writes data to the floppy drive.
CD Volume Control Dial
Move the dial to adjust the volume of your audio CD.
CD Headphone Connector
Use the CD headphone connector to attach headphones to the CD drive. Audio from the CD headphone connector is enabled only if the CD drive is not
operating in digital mode. To disable digital mode:
1. In Microsoft®Windows XP, click the Start button, click Control Panel, and then double-click Sounds and Audio Devices. In Windows 2000, click the
Start button, point to Settings, click Control Panel, and then double-click Sounds and Multimedia.
2. Click the Hardware tab.
3. Double-click the name of your CD drive.
4. Click the Properties tab.
NOTICE: To turn off your computer, perform a Windows®shutdown rather than pressing the power button. Otherwise, you may lose data.
Page 48
5. Uncheck the Enable digital CD audio for this CD-ROM device box.
Back View
Power Connector
Plug one end of your computer power cable into the power connector, and plug the other end into an electrical outlet.
Diagnostic Lights
These lights display codes that help you troubleshoot a problem with the computer.
Mouse Connector
Plug a standard mouse into the green mouse connector. If you have a USB mouse, plug it into a USB connector.
Line-In Connector
Use the blue line-in connector (available on computers with integrated sound) to attach a record/playback device such as a cassette player, CD player, or VCR.
On computers with a sound card, the line-in connector is on the card.
Line-Out Connector
Use the green line-out connector (available on computers with integrated sound) to attach headphones and most speakers with integrated amplifiers.
On computers with a sound card, the line-out connector is on the card.
Microphone Connector
Use the pink microphone connector (available on computers with integrated sound) to attach a personal computer microphone for voice or musical input into a
sound or telephony program.
On computers with a sound card, the microphone connector is on the card.
USB Connectors
Connect USB devices, such as USB digital cameras, gaming controllers, and scanners to these connectors.
Keyboard Connector
If you have a standard keyboard, plug the keyboard into the purple keyboard connector. If you have a USB keyboard, plug it into a USB connector.
Video Connector
Plug the cable from your monitor into the blue video connector.
Parallel Connector
Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector.
HINT: If you attach a USB device that was not included in your original computer order, you may need to install a specific driver to make the device
work. Check the documentation that came with the device or contact the USB device manufacturer for more information.
Page 49
Serial Connector
Connect a serial device, like a handheld device, to the serial connector.
Voltage Selection Switch
See "Safety Instructions" for voltage setting information.
Back to Contents Page
Loading...