Dell DIMENSION 1100, DIMENSION B110 User Manual

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Dell™ Dimension™ 1100/B110

Owner’s Manual

service tag

floppy drive light

power light

power button

USB 2.0 connectors (2)

power connector

voltage selection switch

serial connector

integrated video connector

keyboard connector

CD or DVD drive activity light

CD or DVD eject button

floppy drive eject button

hard-drive activity light

headphone connector

parallel connector

diagnostic lights (4)

mouse connector

Model DMC

line-out connector*

microphone connector*

USB 2.0 connectors (4)

PCI card slots (3)

*On computers with integrated sound.

**May not be present on all computers.

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line-in connector*

cover latch**

network adapter connector

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,

PowerConnect, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DMC

August 2005 P/N WD492 Rev. A01

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1 Setting Up and Using Your Computer

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Printer Cable Connecting a USB Printer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting a Parallel Printer

. . . . . . . . . . . . . . . . . . . . . . . . 10

Setting Up a Home and Office Network

Connecting to a Network Adapter Network Setup Wizard

Connecting to the Internet

. . . . . . . . . . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Setting Up Your Internet Connection

Playing CDs and DVDs

Adjusting the Volume Adjusting the Picture

Copying CDs and DVDs

How to Copy a CD or DVD

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using Blank CDs and DVDs Helpful Tips

Hyper-Threading

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . . . . . . . . . 17

2 Solving Problems

Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Battery Problems

Drive Problems

CD and DVD drive problems Hard drive problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

E-Mail, Modem, and Internet Problems

. . . . . . . . . . . . . . . . . . . . . 21

Contents 3

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

IEEE 1394 Device Problems

Keyboard Problems

Lockups and Software Problems

The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly

. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . 25

A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems

Memory Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Sound and Speaker Problems

No sound from speakers No sound from headphones

. . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . 25

3 Advanced Troubleshooting

4 Contents

Video and Monitor Problems

If the screen is blank If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . 33

Diagnostic Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Dell Diagnostics

Dell Diagnostics Main Menu

Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

What Is a Driver? Identifying Drivers Reinstalling Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Microsoft® Windows® XP System Restore . . . . . . . . . . . . . . . 42

Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore

. . . . . . . . . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . . . 43

Resolving Software and Hardware Incompatibilities

. . . . . . . . . . . . . 43

4 Removing and Installing Parts

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Recommended Tools Turning Off Your Computer Before Working Inside Your Computer

Front and Back View of the Computer

Front View Back View

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Removing the Computer Cover

Inside View of Your Computer

System Board Components

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

DDR Memory Overview Memory Installation Guidelines Installing Memory

Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

PCI Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Front Panel

Drives

Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Removing the Front Panel Removing the Front-Panel Insert Reattaching the Front Panel

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

General Installation Guidelines Connecting Drive Cables

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Removing a Hard Drive Installing a Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents 5

Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Removing a Floppy Drive Installing a Floppy Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . . . 68

CD/DVD Drive

Removing a CD/DVD Drive Installing a CD/DVD Drive Adding a Second CD or DVD Drive

Battery

Replacing the Computer Cover

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . . . . . . . 70

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. . . . . . . . . . . . . . . . . . . . . . . . . 76

5 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

System Setup

Overview Entering System Setup System Setup Options Boot Sequence

Clearing Forgotten Passwords

Cleaning Your Computer

Computer, Keyboard, and Monitor Mouse Floppy Drive CDs and DVDs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

6 Contents

Dell Technical Support Policy (U.S. Only)

. . . . . . . . . . . . . . . . . . . . 89

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals

FCC Notices (U.S. Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Class A Class B

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

FCC Identification Information

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

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Finding Information

NOTE: Some features or media may be optional and may not ship with your computer. Some features or

media may not be available in certain countries.

NOTE: Additional information may ship with your computer.

What Are You Looking For? Find It Here

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Dell™ Product Information Guide

• How to set up my computer

Setup Diagram

Finding Information 7

What Are You Looking For? Find It Here

• Service Tag and Express Service Code

• Microsoft Windows License Label

Service Tag and Microsoft® Windows® License

These labels are located on your computer.

• Use the Service Tag to

• Enter the Express

www.dell.com | support.dell.com

identify your computer when you use

support.dell.com

or contact technical support.

Service Code to direct your call when contacting technical support.

• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, service call and order status, warranty, and repair information

• Service and support — Service call status and support history, service contract, online discussions with technical support

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

• How to use Windows XP

• How to work with programs and files

• How to personalize my desktop

Dell Support Website — support.dell.com

NOTE: Select your region to view the appropriate support

site.

NOTE: Corporate, government, and education customers

can also use the customized Dell Premier Support website at premier.support. dell.com.

Windows Help and Support Center

Click the

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

Start

button and click

Help and Support

8 Finding Information

Setting Up and Using Your Computer

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

• Contact the printer manufacturer for technical assistance.

Printer Cable

Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup if you have not already done so.

Install the printer driver if necessary. See the documentation that came with your printer.

Setting Up and Using Your Computer 9

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

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Connecting a Parallel Printer

Complete the operating system setup, if you have not already done so.

Turn off the computer (see page 45).

USB connector on computer

USB connector on printer

USB printer cable

NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable.

Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.

10 Setting Up and Using Your Computer

parallel connector on computer

connector on printer

screws (2)

notches (2)

parallel printer cable

Turn on the printer and then turn on the computer. If the

Cancel

window appears, click

Install the printer driver if necessary. See the documentation that came with your printer.

Add New Hardware Wizard

clips (2)

Setting Up a Home and Office Network

Connecting to a Network Adapter

NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the

network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.

Connect the network cable to the network adapter connector on the back of your computer.

Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network device.

Setting Up and Using Your Computer 11

network adapter connector

network adapter connector on computer

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Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

Click the click

Network Setup Wizard

On the welcome screen, click

Click

Checklist for creating a network

NOTE: Selecting the connection method This computer connects directly to the Internet enables the

integrated firewall provided with Windows XP Service Pack 1 (SP1).

Complete the checklist and required preparations.

Return to the Network Setup Wizard and follow the instructions on the screen.

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.

Start

button, point to

network cable

All Programs→ Accessories→ Communications

network device

, and then

12 Setting Up and Using Your Computer

• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

Save and close any open files, and exit any open programs.

Double-click the

Follow the instructions on the screen to complete the setup.

If you do not have an Internet connection with a different ISP:

Save and close any open files, and exit any open programs.

Click the

The

Click

In the next window, click the appropriate option:

Start

New Connection Wizard

Connect to the Internet

• If you do not have an ISP and want to select one, click

service providers (ISPs)

• If you have already obtained setup information from your ISP but you did not receive a

setup CD, click

• If you have a CD, click

Click

If you selected instructions on the screen to complete the setup.

MSN Explorer

button and click

AOL

Internet Explorer

appears.

Set up my connection manually

Use the CD I got from an ISP

Set up my connection manually

icon on the Microsoft® Windows® desktop.

icon on your desktop or if you want to set up an

Choose from a list of Internet

, continue to step 6. Otherwise, follow the

NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under click

Use the setup information provided by your ISP to complete the setup.

How do you want to connect to the Internet?

Setting Up and Using Your Computer 13

, and then

If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 21. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Playing CDs and DVDs

NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when

you are not using the drive.

NOTICE: Do not move the computer when you are playing CDs or DVDs.

Press the eject button on the front of the drive.

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Place the disc, label side up, in the center of the tray.

Press the eject button or gently push in the tray.

To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer.

NOTE: Ensure that you follow all copyright laws when you create CDs.

A CD player includes the following basic buttons:

Play

Move backward within the current track

Pau se

Move forward within the current track

14 Setting Up and Using Your Computer

Stop

Go to the previous track

Eject

Go to the next track

A DVD player includes the following basic buttons:

Stop

Restart the current chapter

Play

Fast forward

Pau se

Fast reverse

Advance a single frame while in pause mode

Go to the next title or chapter

Continuously play the current title or chapter

Go to the previous title or chapter

Eject

Help

For more information on playing CDs or DVDs, click

on the CD or DVD player (if available).

Adjusting the Volume

NOTE: When the speakers are muted, you do not hear the CD or DVD playing.

Click the

Volume Control

In the slide it up or down to increase or decrease the volume.

For more information on volume control options, click

Start

button, point to

Volume Control

All Programs → Accessories→ Entertainment

window, click and drag the bar in the

Help

in the

, and then click

Volume Control

Setting Up and Using Your Computer 15

column and

window.

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties:

Click the

Under

Pick a category

Under

Pick a task...

In the

Display Properties

setting to

Click the drop-down menu under

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Click OK.

Copying CDs and DVDs

NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.

This section applies only to computers that have a CD-R, CD-RW, DVD+/-R, DVD+/-RW, or DVD/CD-RW combo drive.

NOTE: The types of CD or DVD drives offered by Dell may vary by country.

The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic™ RecordNow! for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow! documentation that came with your computer. Open Sonic RecordNow!, click the question mark icon in the upper-right corner of the window, and then click the help or tutorial option.

Start

button and click

, click

window, click and drag the bar in

800 by 600 pixels

Control Panel

Appearance and Themes

Change the screen resolution

Color quality

, and then click

Screen resolution

Medium (16 bit)

to change the

How to Copy a CD or DVD

NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for

available software patches at the Sonic website at www.sonic.com.

Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM. The DVD-writable drives installed in Dell™ computers can write to DVD+R, DVD+RW, DVD-R and DVD-RW media. However, DVD-writable drives do not write to, and may not read, DVD-RAM media. In addition, commercially available DVD players used in home theater systems may not read all five formats.

NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic

RecordNow!.

Click the

RecordNow!

Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to copy.

Click

16 Setting Up and Using Your Computer

Start

button, point to

Exact Copy

All Programs→

Sonic→ RecordNow!

, and then click

To copy the CD or DVD:

•

If you have one optical drive

computer reads your source CD or DVD disc and copies it to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD disc into the optical drive and click

, ensure that the settings are correct and click

Copy

. The

If you have two optical drives

•

CD or DVD disc and click blank CD or DVD.

After you finish copying the source CD or DVD, the CD or DVD that you created automatically ejects.

, select the drive into which you have inserted your source

Copy

. The computer copies the data on the CD or DVD to the

Using Blank CDs and DVDs

Use blank CD-Rs to record music or permanently store data files. After creating a CD-R disc, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to write to CD or to erase, rewrite, or update data on CDs.

Your DVD-writable drive can write to six different types of recording media—CD-Rs, CD-RWs (including high-speed CD-RWs), DVD+/-Rs, and DVD+/-RWs. Blank DVD+/-Rs can be used to permanently store large amounts of information; however, you may not be able to write to the disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on the disc later.

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW disc only after you start Sonic RecordNow! and open a RecordNow! project.

• You must use CD-R discs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic RecordNow!.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The optical drive needs 1 or 2 MB of the blank CD to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RWs and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

See the Sonic support website at

support.sonic.com

for additional information.

Setting Up and Using Your Computer 17

Hyper-Threading

Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft (SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software.

To determine if your computer is using Hyper-Threading technology:

www.dell.com | support.dell.com

Click the

Click

Hardware

In the

Device Manager

is enabled, the processor is listed twice.

You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 81. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at

Start

button, right-click

and click

My Computer

Device Manager

window, click the plus (+) sign next to

, and then click

support.dell.com

Windows® XP Service Pack 1

Properties

Processors

. If Hyper-Threading

18 Setting Up and Using Your Computer

Solving Problems

Troubleshooting Tips

Follow these tips when you troubleshoot your computer:

• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s).

• If an error message occurs in a program, see the program’s documentation.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the

battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on

the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 74). If the battery still does not work properly, contact Dell (see page 91).

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and

click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Solving Problems 19

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK — See the "Cleaning Your Computer" on page 88.

CHECK THE CABLE CONNECTIONS

CHECK FOR RUN THE HARDWARE TROUBLESHOOTER — See page 43.

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RUN THE DELL DIAGNOSTICS — See page 38.

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a

defect in the drive or the CD or DVD.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all

DVD drives.

ADJUST THE WINDOWS VOLUME CONTROL —

• Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 31.

Problems writing to a CD/DVD-RW drive

CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — Search for the keyword standby in Windows Help (see page 8) for information on power management modes.

20 Solving Problems

Hard drive problems

RUN CHECK DISK —

Click the

Right-click

Click

Click the

Under

Click

Start

button and click

Local Disk C:

Properties

Tools

tab.

Error-checking

, click

My Computer

Check Now

Scan for and attempt recovery of bad sectors Start

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is

connected to a digital telephone network.

CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your e-mail attachments:

In Outlook Express, click

Click

Do not allow attachments

Tools

, click

Options

to remove the checkmark.

, and then click

Security

CHECK THE TELEPHONE LINE CONNECTION — C

HECK THE TELEPHONE JACK — ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —

SE A DIFFERENT TELEPHONE LINE —

• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)

• Ensure that you hear a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)

Solving Problems 21

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —

Click the

Click

Click the

Click the COM port for your modem.

Click

Start

button and click

Control Panel Printers and Other Hardware Phone and Modem Options

Modems

Properties

tab.

, click the

Diagnostics

tab, and then click

Query Modem

communicating with Windows. If all commands receive responses, the modem is operating properly.

to verify that the modem is

www.dell.com | support.dell.com

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ /:*?“<>|—Do not use these characters in filenames.

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

Click the

Select the program you want to remove.

Click the

See the program documentation for installation instructions.

Start

Change or Remove Program

button, click

Control Panel

icon.

, and then click

Add or Remove Programs

22 Solving Problems

drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The drive cannot read the disk. Insert a disk into the drive and try again.

INSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR — Remove the floppy disk from the drive and restart your computer.

NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all

windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first.

OPERATING SYSTEM NOT FOUND — Contact Dell (see page 91).

IEEE 1394 Device Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND

INTO THE CONNECTOR ON THE COMPUTER

ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —

Click the

Click If your IEEE 1394 device is listed, Windows recognizes the device.

Start

button and click

Printers and Other Hardware

Control Panel

IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE — Contact Dell (see page 91).

F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL — Contact the

manufacturer of the IEEE 1394 device.

Solving Problems 23

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CHECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

• Shut down the computer (see page 45), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

www.dell.com | support.dell.com

• Remove keyboard extension cables and connect the keyboard directly to the computer.

TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard.

RUN THE HARDWARE TROUBLESHOOTER — See page 43.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

The computer does not start up

CHECK THE DIAGNOSTIC LIGHTS — See page 35.

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE

LECTRICAL OUTLET

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

24 Solving Problems

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer responding.

Click

End Task

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments.

Click the

Wizard

In the welcome screen, click

Follow the instructions on the screen.

Start

button, point to

All Programs→ Accessories

, and then click

Program Compatibility

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Solving Problems 25

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional memory (see page 53).

• Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 53).

• Run the Dell Diagnostics (see page 38).

26 Solving Problems

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see page 53) to ensure that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines (see page 53).

• Your Dell Dimension™ computer supports DDR memory. For additional information on the type of memory supported by your computer, see "Memory" on page 77.

• Run the Dell Diagnostics (see page 38).

Mouse Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CLEAN THE MOUSE — See "Cleaning Your Computer" on page 88 for instructions on cleaning the

mouse.

CHECK THE MOUSE CABLE —

Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

Remove mouse extension cables, if used, and connect the mouse directly to the computer.

Shut down the computer (see page 45), reconnect the mouse cable as shown on the setup diagram for your computer, and then restart the computer.

RESTART THE COMPUTER —

Simultaneously press <Ctrl><Esc> to display the

Ty p e u, press the keyboard arrow keys to highlight

After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your

Start

menu.

Shut down

Turn Off

, and then press <Enter>.

computer.

Start the computer.

TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse.

CHECK THE MOUSE SETTINGS —

Click the

Click

Try adjusting the settings.

Start

Mouse

button, click

Control Panel

, and then click

Printers and Other Hardware

Solving Problems 27

REINSTALL THE MOUSE DRIVER — See page 41.

RUN THE HARDWARE TROUBLESHOOTER — See page 43.

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

www.dell.com | support.dell.com

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link integrity light is off, that indicates no network communication exists. Replace the network cable. For a description of network lights, see "Controls and Lights" on page 79.

RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up

your network to verify that your network settings are correct and that the network is functioning.

RUN THE HARDWARE TROUBLESHOOTER — See page 43.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See "Diagnostic Lights"

on page 35.

IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

28 Solving Problems

IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Ensure that the main power cable and front panel cable are securely connected to the system board (see page 52).

IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, but an internal power problem might exist.

• Ensure that the voltage selection switch (see page 48) is set to match the AC power at your location (if applicable).

• Ensure that the processor power cable (see page 52) is securely connected to the system board.

IF THE POWER LIGHT IS STEADY AMBER — A device might be malfunctioning or incorrectly installed.

• Remove and then reinstall the memory modules (see page 53).

• Remove and then reinstall any cards (see page 56).

• Remove and then reinstall the graphics card, if applicable (see page 56).

ELIMINATE INTERFERENCE — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices on a power strip

• Multiple power strips connected to the same electrical outlet

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

in the Product Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON

Solving Problems 29

CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see page 9).

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —

Click the

Click

www.dell.com | support.dell.com

If the printer is listed, right-click the printer icon.

Click

port(s):

setting is

REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Start

View installed printers or fax printers

Properties

setting is

USB

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

button, click

and click the

LPT1 (Printer Port)

Control Panel

, and then click

Ports

tab. For a parallel printer, ensure that the

. For a USB printer, ensure that the

Printers and Other Hardware

Print to the following

Print to the following port(s):

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

CHECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

30 Solving Problems

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —

Click the

Click If your scanner is listed, Windows recognizes the scanner.

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

Start

button, click

Scanners and Cameras

Control Panel

, and then click

Printers and Other Hardware

Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

No sound from speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been

listening to MP3 songs, ensure that you did not turn the player volume down or off.

NOTE: If you have installed a PCI audio card, the internal speaker is disabled.

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

Solving Problems 31

RUN THE SPEAKER DIAGNOSTICS

REINSTALL THE SOUND DRIVER — See page 41.

RUN THE HARDWARE TROUBLESHOOTER — See page 43.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted

www.dell.com | support.dell.com

into the headphone connector (see page 47).

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

NOTE: See the monitor documentation for troubleshooting procedures.

If the screen is blank

CHECK THE MONITOR CABLE CONNECTION —

• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.

• If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective.

• Swap the computer and monitor power cables to determine if the power cable is defective.

• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)

CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

32 Solving Problems

CHECK THE DIAGNOSTIC LIGHTS — See page 35.

RUN THE DELL DIAGNOSTICS — See page 38.

If the screen is difficult to read

CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE

ADJUST THE WINDOWS DISPLAY SETTINGS —

Click the

Click

Try different settings for

Start

Display

button, click

and click the

Screen resolution

Control Panel

Settings

tab.

, and then click

and

Color quality.

Appearance and Themes

Solving Problems 33

www.dell.com | support.dell.com

34 Solving Problems

Advanced Troubleshooting

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 48). The lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem.

Light Pattern Problem Description Suggested Resolution

ABCD

= yellow

= green

= off

The computer is in a normal off condition or a possible pre-BIOS failure has occurred.

Plug the computer into a working electrical outlet and press the power button.

Advanced Troubleshooting 35

Light Pattern Problem Description Suggested Resolution

ABCD

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ABCD

Memory modules are detected, but a memory failure has occurred.

A possible graphics card failure has occurred.

A possible floppy or hard drive failure has occurred.

• If you have one memory module installed, reinstall it (see page 53) and restart the computer.

• If you have two or more memory modules installed, remove the modules, reinstall one module (see page 53), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see page 53).

• If the problem persists, contact Dell (see page 91).

• If the computer has a graphics card, remove the card, reinstall it (see page 56), and then restart the computer.

• If the problem still exists, install a graphics card that you know works and restart the computer.

• If the problem persists or the computer has integrated graphics, contact Dell (see page 91).

Reseat all power and data cables and restart the computer.

ABCD

= yellow

= green

= off

36 Advanced Troubleshooting

A possible USB failure has occurred. Reinstall all USB devices, check cable

connections, and then restart the computer.

Light Pattern Problem Description Suggested Resolution

Memory modules are detected, but a memory configuration or compatibility error exists.

ABCD

A possible expansion card failure has occurred.

ABCD

• Ensure that no special memory module/memory connector placement requirements exist (see page 53).

• Verify that the memory modules that you are installing are compatible with your computer (see page 53).

• If the problem persists, contact Dell (see page 91).

Determine if a conflict exists by removing a card (not a graphics card) and restarting the computer (see page 56).

If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer.

Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 43).

If the problem persists, contact Dell (see page 91).

= yellow

= green

= off

Advanced Troubleshooting 37

Light Pattern Problem Description Suggested Resolution

ABCD

www.dell.com | support.dell.com

ABCD

= yellow

= green

= off

Another failure has occurred.

The computer is in a normal operating condition after POST.

• Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive (see page 52).

• If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.

• The operating system is attempting to boot from a device (such as the floppy drive or hard drive); check system setup (see page 80) to make sure that the boot sequence is correct for the devices installed on your computer.

• If the problem persists, contact Dell (see page 91).

None.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 19 and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

When the boot device list appears, highlight

38 Advanced Troubleshooting

Windows® desktop. Then shut down your computer (see page 45) and try again.

Boot to Utility Partition

and press <Enter>.

When the Dell Diagnostics

Main Menu

appears, select the test you want to run (see

page 39).

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the option you want.

Option Function

Express Test Performs a quick test of devices. This test typically takes 10 to

20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Extended Test Performs a thorough check of devices. This test typically takes

an hour or more and requires you to answer questions periodically.

Custom Test Tests a specific device. You can customize the tests you want

to run.

Symptom Tree Lists the most common symptoms encountered and allows

you to select a test based on the symptom of the problem you are having.

If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 91).

Main Menu

screen appears, click the button for the

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,

technical support will ask for your Service Tag.

If you run a test from the

Custom Test

Symptom Tree

option, click the applicable tab

described in the following table for more information.

Tab Function

Results Displays the results of the test and any error conditions

encountered.

Errors Displays error conditions encountered, error codes, and the

problem description.

Help Describes the test and may indicate requirements for running

the test.

Advanced Troubleshooting 39

Tab Function

Configuration Displays your hardware configuration for the selected device.

Parameters Allows you to customize the test by changing the test settings.

Close the test screen to return to the

www.dell.com | support.dell.com

restart the computer, close the

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

Many drivers, such as the keyboard driver, come with your Microsoft system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Main Menu

screen. To exit the Dell Diagnostics and

screen.

Windows® operating

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Click the

Under

Click

In the

Click

40 Advanced Troubleshooting

Start

Pick a Category

System

System Properties

Device Manager

button and click

, click

Performance and Maintenance

window, click the

Control Panel

Hardware

tab.

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.

If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

Click the

Under

Click

In the

Click

Right-click the device for which the new driver was installed and click

Click the

Click

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.

Start

button and click

Pick a Category

System

System Properties

Device Manager

Drivers

tab.

Roll Back Driver

Control Panel

, click

Performance and Maintenance

window, click the

Hardware

tab.

Properties

Manually Reinstalling Drivers

After copying the required driver files to your hard drive, click the

My Computer

Click

Properties

Click the

Double-click the type of device for which you are installing the driver.

Double-click the name of the device for which you are installing the driver.

Click the

Click

Install from a list or specific location (Advanced)

Click

Browse

When the name of the appropriate driver appears, click

Click

Finish

Hardware

Driver

tab and click

Device Manager

Update Driver

and click

and browse to the location to which you previously extracted the driver files.

and restart your computer.

Start

button and right-click

Advanced Troubleshooting 41

Using Microsoft® Windows® XP System Restore

The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 8.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or

recover them.

Creating a Restore Point

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Click the

Click

System Restore

Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 41) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files

and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Ensure that

Click a calendar date to which you want to restore your computer.

The

Select a Restore Point

points. All calendar dates with available restore points appear in boldface type.

Start

button and click

Start

button, point to

Restore my computer to an earlier time

Help and Support

All Programs→

screen provides a calendar that allows you to see and select restore

Accessories→

is selected and click

System Tools

, and then click

Select a restore point and click

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

Click

Restoration Complete

The then the computer restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

42 Advanced Troubleshooting

screen appears after System Restore finishes collecting data and

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Click

The

After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

Click the

Click

Click the

Ensure that

Start

button, point to

Undo my last restoration

System Restore

Start

Performance and Maintenance

System

System Restore

Turn off System Restore

screen appears and the computer restarts.

button and click

All Programs→ Accessories→ System Tools

and click

Control Pane l

tab.

is unchecked.

, and then click

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To resolve incompatibilities using the Hardware Troubleshooter:

Click the

Ty p e

Click

In the

computer

Start

button and click

hardware troubleshooter

Hardware Troubleshooter

, and click

Help and Support

in the

list, click

in the

field and click the arrow to start the search.

Search Results

I need to resolve a hardware conflict on my

list.

Advanced Troubleshooting 43

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44 Advanced Troubleshooting

Removing and Installing Parts

Before You Begin

This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist:

• You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your Computer."

• You have read the safety information in your Dell™

• A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn

off your computer.

Shut down the operating system:

Save and close any open files, exit any open programs, click the click

Turn Off Computer

In the

Turn off computer

The computer turns off after the operating system shutdown process finishes.

window, click

Tur n of f

Product Information Guide.

Start

button, and then

Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.

Removing and Installing Parts 45

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

in the Product Information Guide.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a

card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to

servicing that is not authorized by Dell is not covered by your warranty.

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NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable

itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside

the computer.

Turn off your computer (see page 45).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Open the computer cover (see page 50).

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted

metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

46 Removing and Installing Parts

Front and Back View of the Computer

Front View

6 5

1 CD or DVD drive-

activity light

2 CD or DVD drive eject

button

3 floppy-drive eject button Press to eject a floppy disk from the floppy drive.

4 hard-drive activity light The light is on when the computer reads data from or writes data to the hard drive.

5 headphone connector Use the headphone connector to attach headphones and most kinds of speakers.

6 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as

7 power button Press to turn on the computer.

The drive activity light is on when the computer reads data from the CD or DVD drive.

Press to eject a disc from the CD or DVD drive.

(On computers with an optional floppy drive.)

The light might also be on when a device such as your CD player is operating.

joysticks or cameras, or for bootable USB devices (see "System Setup" on page 80 for more information on booting to a USB device).

It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

NOTICE: To avoid losing data, do not use the power button to turn off the

computer. Instead, perform an operating system shutdown.

Removing and Installing Parts 47

8 power light The power light illuminates and blinks or remains solid to indicate different states:

• No light — The computer is turned off.

• Steady green — The computer is in a normal operating state.

• Blinking green — The computer is in a power-saving state.

• Blinking or solid amber — See "Power Problems" on page 28.

9 floppy-drive activity

light

10 Service Tag Used to identify your computer when you access the Dell Support website or call

www.dell.com | support.dell.com

The floppy drive light is on when the computer reads data from or writes data to the floppy drive. Wait until this light turns off before you remove the floppy disk from the drive.

(On computers with an optional floppy drive.)

technical support.

Back View

1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a

USB printer, plug it into a USB connector.

2 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the

diagnostic code. For more information, see "Diagnostic Lights" on page 35.

3 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and

any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector.

48 Removing and Installing Parts

4 line-in connector Use the blue line-in connector to attach a record/playback device such as a cassette

player, CD player, or VCR.

On computers with a sound card, use the connector on the card.

5 network adapter

connector

To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on your computer. A click indicates that the network cable has been securely attached.

NOTE: Do not plug a telephone cable into the network connector.

On computers with a network connector card, use the connector on the card.

It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.

6 cover latch Releases the cover from the computer. See "Removing the Computer Cover" on

page 50.

modem connector (Optional) If you have a modem, connect a telephone cable to either of the modem

connectors. Do not connect the telephone cable to the network connector.

NOTE: Not all modems have two connectors.

8 card slots Access connectors for any installed PCI cards (three slots).

9 USB 2.0 connectors (4) Use the back USB connectors for devices that typically remain connected, such as

printers and keyboards.

It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices.

10 microphone connector Use the pink microphone connector to attach a personal computer microphone for

voice or musical input into a sound or telephony program.

On computers with a sound card, the microphone connector is on the card.

11 line-out connector Use the green line-out connector to attach headphones and most speakers with

integrated amplifiers.

On computers with a sound card, use the connector on the card.

12 keyboard connector If you have a standard keyboard, plug it into the purple keyboard connector. If you

have a USB keyboard, plug it into a USB connector.

13 integrated video

connector

14 serial connector Connect a serial device, such as a handheld device, to the serial port.

15 voltage selection switch

(may not be available on all computers)

16 power connector Insert the power cable.

If this connector has a protective cap over it, then your computer has the optional video card installed. If this connector does not have a protective cap over it, plug the cable from your monitor into the blue connector.

See the safety instructions located in the Product Information Guide for more information.

Removing and Installing Parts 49

Removing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Follow the procedures in "Before You Begin" on page 45.

Lay your computer on its side with the computer cover facing up.

If your computer cover has a cover latch, slide and hold the cover latch.

Grip the indents on the computer cover, and slide the computer cover toward the back of the

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computer.

computer cover

cover latch

Place the computer cover on a level surface.

50 Removing and Installing Parts

back of computer

Inside View of Your Computer

CAUTION: Before you begin any of the procedures in this section, see the safety instructions located in

the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the computer cover.

release lever*

CD or DVD drive

floppy drive

hard drive

power supply

system board

*May not be present on all computers.

Removing and Installing Parts 51

System Board Components

floppy drive connector (FLOPPY) (J4J1)

main power connector (J3J1)

memory module connectors (DDR3, DDR4)

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fan connector CPU FAN) (J1F1)

processor and heat sink connector (J2E1)

processor power connector (J5B1)

IDE drive connector (PRI-IDE) J6J2)

CD/DVD drive connector (J6J1)

control panel connector (J7J2)

standby power light (AUX_PWR)

internal speaker (LS9J1)

password jumper (CLEAR PASSWORD) (J9H1)

front-panel I/O connector (J9G1)

battery socket (BATTERY) (XBT9E1)

front panel audio connector (J9C2)

CD/DVD audio connector (J9C1)

52 Removing and Installing Parts

internal chassis speaker connector

PCI card slots (3) (PCI1, PCI2, PCI3)

Memory

You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 77.

NOTE: DDR 333 memory operates at 320 MHz when used with an 800-MHz front-side bus.

DDR Memory Overview

DDR memory modules should be installed in purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory, you should install it in the appropriate connector. If the DDR memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.

NOTE: Always install DDR memory modules in the order indicated on the system board.

NOTE: Your computer has two memory slots labeled DIMM3 and DIMM4.

The recommended memory configurations are:

• Install a pair of matched memory modules in connectors DIMM3 and DIMM4.

• Do not install ECC memory modules.

• If you install a mixed pair PC2700 (DDR 333-MHz) and PC3200 (DDR 400-MHz) memory, the modules function at the slowest speed installed.

• Be sure to install a single memory module in DIMM3 or the connector closest to the processor before you install modules in the other connector.

pairs of matched memory size

. This means that if you

Memory Installation Guidelines

matched pair of memory modules in connectors DIMM3 and DIMM4

Removing and Installing Parts 53

NOTICE: If you remove your original memory modules from the computer during a memory upgrade,

keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. You should install your new memory modules in connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance.

NOTE: Memory purchased from Dell is covered under your computer warranty.

Installing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Shut down the computer through the

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Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Remove the computer cover (see page 50).

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

If necessary, remove a memory module:

Press out the securing clip at each end of the memory module connector.

Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

Start

menu (see page 45).

54 Removing and Installing Parts

To insert a module, press out the securing clip at each end of the memory module connector.

memory connector closest to microprocessor

securing clips (2)

connector

Align the notch on the bottom of the module with the crossbar in the connector.

notch

memory module

cutouts (2)

crossbar

NOTICE: To avoid breaking the memory module, do not press near the middle of the module.

Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

Removing and Installing Parts 55

Replace the computer cover (see page 76).

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NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and then turn them on.

Click the

To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

Cards

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity

from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Your Dell™ computer provides three slots for PCI cards.

PCI Cards

Start

button, right-click

General

tab.

My Computer

, and then click

Properties

If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Card" on page 59.

If you are replacing a card, remove the current driver for the card from the operating system.

56 Removing and Installing Parts

Installing a PCI Card

Follow the procedures in "Before You Begin" on page 45.

Unscrew and remove the filler bracket for the card slot you want to use.

securing screw

filler bracket

CAUTION: Some network adapters automatically start the computer when they are connected to a

network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated.

card

card cutout

card connector on system board

crossbar

Ensure that the card is fully seated and that its bracket is within the card slot.

Removing and Installing Parts 57

not fully seated card

fully seated card

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Secure the card bracket with the screw you removed in step 2.

Connect any cables that should be attached to the card.

See the documentation for the card for information about the card’s cable connections.

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause

damage to the equipment.

If you installed a sound card:

Enter system setup (see page 80), select to

Off

Connect external audio devices to the sound card’s connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in connectors on the back panel.

If you installed an add-in network adapter and want to disable the integrated network adapter:

Enter system setup (see page 80), select to

Off

Connect the network cable to the add-in network adapter’s connectors. Do not connect the network cable to the integrated connector on the back panel.

Install any drivers required for the card as described in the card documentation.

bracket within slot

bracket caught outside of slot

Audio Controller

, and then change the setting

Network Controller,

and then change the setting

58 Removing and Installing Parts

Removing a PCI Card

Follow the procedures in "Before You Begin" on page 45.

If necessary, disconnect any cables connected to the card.

Remove the securing screw from the card bracket.

Grasp the card by its top corners, and ease it out of its connector.

If you are removing the card permanently, install a filler bracket in the empty card-slot opening.

If you need a filler bracket, contact Dell (see page 91).

NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification

of the computer. The brackets also keep dust and dirt out of your computer.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Close the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.

Remove the card’s driver from the operating system.

If you removed a sound card:

Enter system setup (see page 80), select to

Connect external audio devices to the audio connectors on the computer back panel.

If you removed an add-in network connector:

Enter system setup (see page 80), select to

Connect the network cable to the integrated connector on the computer back panel.

Audio Controller

, and then change the setting

Network Controller

, and then change the setting

Front Panel

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Removing the Front Panel

Follow the procedures in "Before You Begin" on page 45.

Remove the computer cover (see page 50).

Removing and Installing Parts 59

Release and remove the front panel:

If your computer has a release lever, push the release lever to release the top tab.

Reach inside the computer and push the top and bottom tab towards you to release them.

Rotate the front panel to separate it from the side hinges.

side hinges (3)

front panel

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top tab

release lever*

bottom tab

*May not be present on all computers.

60 Removing and Installing Parts

Removing the Front-Panel Insert

Press in the two insert tabs.

tabs (2)

Push out the front-panel insert.

insert

Removing and Installing Parts 61

Reattaching the Front Panel

Reattach the front panel to the side hinges.

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side hinges (3)

front panel

Rotate the front panel until it snaps onto the front of the computer.

Drives

Your computer supports a combination of these devices:

• One hard drive

• One optional floppy

• Up to two CD or DVD drives

62 Removing and Installing Parts

General Installation Guidelines

Connect IDE hard drives to the system board connector labeled PRI IDE. Connect CD/DVD drives to the connector labeled J6J1.

When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is primary or the boot device (drive 0), and the device attached to the middle connector on the interface cable is the secondary device (drive 1). See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting.

Connecting Drive Cables

When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive and to the system board. Some drives may also have an audio connector; one end of the audio cable will attach to the drive connector and the other will attach to the system board.

Drive Interface Connectors

Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.

When connecting an IDE cable, ensure you align the colored stripe with the pin 1 connector. When disconnecting an IDE cable, grasp the colored pull tab and pull until the connector detaches.

Power Cable Connector

power cable

power input connector

Removing and Installing Parts 63

Hard Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a

surface, such as a foam pad, that will sufficiently cushion it.

If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.

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Follow the procedures in "Before You Begin" on page 45.

Remove the computer cover (see page 50).

Removing a Hard Drive

Disconnect the power and data cables from the drive and from the system board.

power cable

data cable

Remove the hard drive bracket from the computer:

Remove the bracket-securing screws for the hard drive.

Remove the bracket for the hard drive from the computer.

64 Removing and Installing Parts

If you are replacing the hard drive, remove the drive from the bracket:

Remove the hard drive-securing screws.

Remove the hard drive from the bracket.

small bracket tabs (2)

hard drive

bracket-securing screw

drive bracket

bracket-securing screw

drive bracket

drive-securing screws (3)

Removing and Installing Parts 65

Installing a Hard Drive

Unpack the replacement hard drive, and prepare it for installation.

Check the documentation for the drive to verify that it is configured for your computer.

Remove the hard drive bracket (see page 64).

Attach the hard drive to the hard drive bracket:

Place the small bracket tabs into the drive-securing screw holes on one side of the drive.

Gently swing the drive toward the bracket and align the three screw holes on the other side of the drive with the screen holes on the bracket.

Attach the hard drive bracket to the hard drive.

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Insert and tighten all three drive-securing screws.

Install the hard drive:

Place the two bracket tabs into the drive slots inside the bracket for the additional hard drive.

Swing the bracket forward so that it is flush with the bracket for the additional hard drive.

Replace the bracket-securing screws.

Connect a power cable to the drive.

Connect the data cable to the drive and to the system board (see page 52).

Close the computer cover (see page 76).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

If the drive you just installed is the primary drive, insert a bootable floppy disk into drive A.

Turn on the computer.

Enter system setup (see page 80), and update the appropriate

Exit system setup, and restart the computer.

Partition and logically format your drive before you proceed to the next step.

See the documentation for your operating system for instructions.

Test the hard drive by running the Dell Diagnostics (see page 38).

If the drive you just installed is the primary drive, install your operating system on the hard drive.

66 Removing and Installing Parts

Drive

option.

Floppy Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Follow the procedures in "Before You Begin" on page 45.

Release and remove the front panel (see page 59).

NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 68.

Removing a Floppy Drive

Disconnect the power and data cables from the back of the floppy drive and from the system board (see page 52).

power cable

data cable

Removing and Installing Parts 67

Remove the floppy drive bracket from the computer:

Remove the bracket-securing screw for the floppy drive.

Remove the bracket for the floppy drive from the computer.

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Remove the floppy drive from the bracket:

Remove all four drive-securing screws (two on each side).

Remove the floppy drive from the bracket.

Installing a Floppy Drive

Remove the floppy drive bracket from the computer (see page 68).

If you are replacing a floppy drive, remove the drive from the bracket (see page 68).

Attach the floppy drive bracket to the floppy drive:

Align the screw holes on the drive with the screw holes on the bracket.

Insert and tighten all four drive-securing screws (two on each side).

Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay, and then slide the floppy drive bracket forward into position.

securing screws (4)

top bracket screw

drive bracket

floppy drive

NOTE: The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper

drive bay. When the floppy drive bracket is properly mounted, it remains in place without support.

68 Removing and Installing Parts

Secure the floppy drive bracket with the top bracket screw that came with your drive.

Reattach the front panel (see page 62).

Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 52).

power cable

data cable

NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

Reattach the front panel (see page 62).

Replace the computer cover (see page 76).

NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to

the computer.

Connect your computer and devices to their electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Enter system setup (see page 80) and update the appropriate

Verify that your computer works correctly by running the Dell Diagnostics (see page 38).

Diskette Drive

Removing and Installing Parts 69

option.

CD/DVD Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Follow the procedures in "Before You Begin" on page 45.

Remove the computer cover (see page 50).

Release and remove the front panel (see page 59).

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Removing a CD/DVD Drive

Disconnect the power, audio, and CD/DVD drive cables from the back of the drive and from the system board.

Remove the CD/DVD drive securing screw.

Slide the drive forward and remove it from the drive bay.

data cable

power cable

70 Removing and Installing Parts

drive

securing screw

extra alignment screws (2 or 4)

alignment screws (2)

Installing a CD/DVD Drive

If you are installing a new drive, unpack the drive and prepare it for installation.

Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting.

If you are replacing a drive, remove the existing drive (see page 70).

Gently slide the drive into place in the drive bay.

After the drive is in place, apply pressure to ensure that the drive is fully seated.

Use the securing screw that came with the drive to attach the drive to the computer.

NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

Connect the power cable to the system board (see page 52).

Connect the power and CD/DVD drive cables to the drive and to the system board (see page 52).

If you are installing a drive that has its own controller card, install the controller card in a card slot.

Reattach the front panel (see page 62).

Replace the computer cover (see page 76).

NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it into

the computer.

Removing and Installing Parts 71

Connect your computer and devices to their electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Enter system setup (see page 80) and select the appropriate

Verify that your computer works correctly by running Dell Diagnostics (see page 38).

Adding a Second CD or DVD Drive

Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information).

Remove two extra alignment screws, shown in the illustration on page 72, from the front of

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the computer and insert them into the drive.

Drive

drive

option.

NOTE: Some computers come with only two extra alignment screws; others come with four. You only

need two alignment screws for this procedure.

Gently slide the drive into place in the drive bay.

72 Removing and Installing Parts

alignment screws (2)

drive

securing screw

extra alignment screws (2 or 4)

alignment screws (2)

After the drive is in place, apply pressure to ensure that the drive is fully seated.

Use the securing screw that came with the drive to attach the drive to the computer.

Removing and Installing Parts 73

NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

Connect the power cable to the system board (see page 52).

Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive.

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power cable

first CD/DVD connector (primary drive)

second CD/DVD connector (secondary drive)

Reattach the front panel (see page 62).

Replace the computer cover (see page 76).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and then turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Battery

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity

from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

74 Removing and Installing Parts

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the

same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

To replace the battery:

Record all the screens in system setup (see page 81) so that you can restore the correct settings in step 8.

Follow the procedures in "Before You Begin" on page 45.

Locate the battery socket (see "System Board Components" on page 52).

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system

board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.

Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.

battery socket

tab

Replace the computer cover (see page 76).

battery

Removing and Installing Parts 75

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Enter system setup (see page 81) and restore the settings you recorded in step 1.

Properly dispose of the old battery (see the "Battery Disposal" section of your

Information Guide

Replacing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

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Ensure that all cables are connected, and fold cables out of the way.

Gently pull the power cables toward you so that they do not get caught underneath the drives.

Ensure that no tools or extra parts are left inside the computer.

Place the cover on the computer.

Slide the cover towards the front of the computer until it fits completely into place.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Product

76 Removing and Installing Parts

Appendix

Specifications

Processor

Processor type

Intel® Pentium® 4 with HT Technology and Intel Celeron

NOTE: Not all Pentium 4 processors support Hyper-Threading

technology.

Level 1 (L1) cache 8 KB

Level 2 (L2) cache 128-KB or 512-KB (depending on your computer configuration)

pipelined-burst, eight-way set associative, write-back SRAM

Memory

Type 333- and 400-MHz DDR SDRAM

NOTE: DDR333 and DDR400 memory runs at 266MHz when

configured with Celeron 400MHz FSB processors

NOTE: DDR333 memory runs at 320MHz when configured with

Pentium 4 800MHz FSB processors

Memory connectors two

Memory capacities 128-, 256-, 512-, or 1-GB non-ECC

Minimum memory 128 MB

NOTE: Between 1 and 64 MB of system memory may be allocated to

support graphics, depending on system memory size and other factors.

Maximum memory 2 GB

BIOS address F0000h

Computer Information

Chip set Intel 865 GV

DMA channels Seven

Interrupt levels 24

BIOS chip (NVRAM) 4 Mb

Appendix 77

Computer Information (continued)

NIC integrated network interface capable of 10/100 communication.

System Clock Intel Pentium 4: 800 MHz

Video

Type Integrated Intel Extreme Graphics 2

Audio

Type AC97, Sound Blaster Emulation, ADI 1980 audio controller with

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Expansion Bus

Bus type PCI

Bus speed

PCI

connectors three

connector size 120 pins

connector data width (maximum) 32 bits

Intel Celeron: 533 MHz

2.1 implementation

33 MHz

Drives

Externally accessible:

Available devices Floppy drive, USB memory devices, CD drive,

Internally accessible:

Connectors

External connectors:

Serial

Par alle l

Video

Network adapter

78 Appendix

One bay for a floppy drive, and two bays for CD/DVD drives

CD-RW drive, DVD drive, DVD-RW drive, and DVD and CD-RW combo drive

One bay for 1-inch-high IDE hard drives

9-pin connector; 16550C-compatible

25-hole connector (bidirectional)

15-hole connector

RJ45 connector

Connectors (continued)

PS/2 (keyboard and mouse)

USB

Audio

System board connectors:

Primary IDE drive 40-pin connector on PCI local bus

Secondary IDE drive 40-pin connector on PCI local bus

Floppy drive 34-pin connector

CD Audio 4-pin connector

Fan 3-pin connector

Controls and Lights

Power control Push button

Hard-drive access light Green

Link integrity light (on integrated network adapter)

Activity light (on integrated network adapter)

Diagnostic lights Four lights on the back panel

6-pin mini-DIN

two front-panel and four back-panel USB 2.0–compliant connectors

Three connectors for line-in, line-out, and microphone; one frontpanel connector for headphones

No light for 10-Mb operation; green light for 100-Mb operation

Yellow blinking light

Power

DC power supply:

Wattage

Heat dissipation

Voltage (see the safety instructions located in the

Guide

information)

Backup battery

Physical

Height x width x depth 36.8 x 18.4 x 42.6 cm

Weight 10.4 kg (23 lb)

Product Information

for important voltage setting

250 W

853 BTU/hr (fully loaded computer without monitor)

Fixed-voltage power supply — 100 to 120 V at 60 Hz; 200 to 240 V at 50 Hz

3-V CR2032 lithium coin cell

(14.5 x 7.25 x 16.75 inches)

Appendix 79

Environmental

Temperature:

Operating

Storage

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

Operating

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Storage

Maximum shock:

Operating

Storage

Altitude:

Operating

Storage

System Setup

10° to 30°C (50° to 86°F)

NOTE: At 30°C (86°F), the maximum operating altitude is 914 m

(3000 ft).

–40° to 65°C (–40° to 149°F)

0.25 G at 3 to 200 Hz at 0.5 octave/min

2.20 Grms at 10 to 500 Hz at 1 octave/min

105 G, 2 ms

32 G with a velocity change of 596.9 cm/sec (235 inches/sec)

–15.2 to 3048 m (–50 to 10,000 ft)

NOTE: At 30°C (95°F), the maximum operating altitude is 914 m

(3000 ft).

–15.2 to 10,670 m (–50 to 35,000 ft)

Overview

Use system setup as follows:

• To change the system configuration information after you add, change, or remove any

• To set or change a user-selectable option such as the user password

• To read the current amount of memory or set the type of hard drive installed

Before you use system setup, it is recommended that you write down the system setup screen information for future reference.

80 Appendix

hardware in your computer

NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain

changes can make your computer work incorrectly.

Entering System Setup

Turn on (or restart) your computer.

When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

System Setup Screens

The system setup screen displays current or changeable configuration information for your computer. Information on the screen is divided into three areas: the options list, active options field, and key functions.

Windows® desktop. Then shut down your computer (see page 45) and try again.

Options List

— This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features.

Scroll up and down the list by using the up- and down-arrow keys. As an option is highlighted, the

Option Field

displays more information about that option and the option’s current and available settings.

Press <Enter> to expand or contract each of the main option fields.

Option Field

— This field contains information about each option. In this field you can view your current settings and make changes to your settings.

Use the right and left arrow keys to highlight an option. Press <Enter> to make that selection active.

Key Functions — This field appears below the

Option Field

and lists keys and their functions within the active system setup field.

Appendix 81

System Setup Options

NOTE: Depending on your computer and installed devices, the items listed in this section may not

appear, or may not appear exactly as listed.

System

System Info Lists system information such as the computer name, the BIOS version

CPU Info Identifies whether the computer’s processor supports Hyper-Threading and

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Memory Info Indicates amount of installed memory, memory speed, channel mode (dual

Date/Time Displays current date and time settings.

Boot Sequence The computer attempts to boot from the sequence of devices specified in

Drives

Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector

Drives 0 through 3

Onboard Devices

NIC Controller You can set the NIC to On (default), Off, or On w/ PXE. When the On

Audio Controller Enables or disables the onboard audio controller

USB Set to On (default) so that USB devices will be detected and supported in

Mouse Port Enables or disables the onboard PS/2-compatible mouse controller.

number and date, system tags, and other system-specific information.

NOTE: The system name listed in the BIOS may not appear exactly as the

name that appears on the computer or in the computer’s documentation.

lists the processor bus speed, processor ID, clock speed, and L2 cache.

or single), and type of memory installed.

this list.

NOTE: If you insert a boot device and restart the computer, this option appears

in the system setup menu. To boot from a USB memory device, select the USB device and move it so it becomes the first device in the list.

on the system board as Off, USB, Internal, or Read Only.

Identifies the drives attached to the PRI IDE connectors on the system board, and lists the capacity for hard drives.

w/ PXE setting is active (available only for the future boot process), the computer prompts the user to press <Ctrl><Alt><b>. Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server. If a boot routine is not available from the network server, the computer attempts to boot from the next device in the boot sequence list.

the operating system.

The No Boot option restricts external access to drive data. Use this option to prohibit users from booting the computer using an external USB device.

82 Appendix

LPT Port Mode Identifies and defines the parallel port settings. You can set the parallel port

to Off, AT, PS/2, EPP, or ECP.

LTP Port Address Identifies the address for the parallel port.

LPT Port DMA Identifies and defines the parallel port DMA settings. You can set the

parallel port DMA to Off, DMA1, or DMA3.

Serial Port #1 Identifies and defines the serial port settings. Auto, the default setting,

automatically configures a connector to a particular designation (COM1 or COM3).

Video

Primary Video This setting specifies which video controller is primary when two video

controllers are present on the computer.

Video Memory Size Sets the amount of system memory to be reserved for the onboard video

controller.

Performance

Hyperthreading If your computer’s processor supports Hyper-Threading, this options

appears in the Options List.

•

Bypass

Performance

•

— Your computer does not test or change the current acoustics

mode setting.

Quiet

(default) — The hard drive operates at its most quiet setting.

Suggested

manufacturer.

Performance

— The hard drive operates at the level suggested by the drive

— The hard drive operates at its maximum speed.

NOTE: Switching to performance mode may cause the drive to be noisier, but

its performance may not be affected.

NOTE: Changing the acoustics setting does not alter your hard drive image.

Security

Admin Password This option provides restricted access to the computer's system setup

System Password Displays the current status of the system's password security feature and

Password Status This option locks the system password field with the setup password. When

This section displays available system security options.

program in the same way that access to the system can be restricted with the System Password option.

allows a new system password to be assigned and verified.

the field is locked, the option to disable password security by pressing <Ctrl><Enter> when the computer starts is no longer available.

Appendix 83

Power Management

AC Recovery Determines what happens when AC power is restored to the computer.

Auto Power On Sets the computer to automatically turn on. Choices are every day or

Auto Power Time Sets time to automatically turn on the computer.

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Low Power Mode When Low Power Mode is selected, remote wakeup events no longer power

Remote Wake Up This option allows the computer to power up when a NIC or Remote

Suspend Mode The options are S1, a suspend state where the computer is running in a low-

Maintenance

CMOS Defaults This setting restores the computer’s factory-installed default settings.

Event Log Displays the system event log.

BIOS Update After downloading a new version of the BIOS, use this option to identify

POST Behavior

Fastboot When set to On (default), your computer starts more quickly because it

weekdays (every Monday through Friday).

The default setting is Off.

This feature does not work if you turn off your computer using a power strip or surge protector.

Time is kept in a 24-hour format (hours:minutes). Change the start-up time by pressing the right- or left-arrow key to increase or decrease the numbers, or type numbers in both the date and time fields.

This feature does not work if you turn off your computer using a power strip or surge protector.

up from Hibernate or Off.

Wakeup-capable modem receives a wake up signal.

On is the default setting. On w/ Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence.

NOTE: Normally, the computer can be powered up remotely from suspend

mode, hibernate mode, or when powered off. When Low Power Mode (in the Power Management menu) is enabled, the computer can only be powered up remotely from Suspend.

power mode, and S3, a standby state where the power is reduced or turned off for most components, however, system memory remains active.

and define the location of the BIOS update file. The options are Diskette or Disk.

skips certain configurations and tests.

84 Appendix

Numlock Key This option involves the rightmost bank of keys on your keyboard. When set

to On (default), this option activates the numeric and mathematical features shown at the top of each key. When set to Off, this option activates the cursor-control functions labeled on the bottom of each key.

OS Install This setting turns the OS Install Mode either On or Off (default).

POST Hotkeys This option allows you to specify the function keys to display on the screen

when the computer starts.

Keyboard Errors This option disables or enables keyboard error reporting when the computer

starts.

Boot Sequence

This feature allows you to change the boot sequence for devices.

Option Settings

•

Diskette Drive —

the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer generates an error message.

•

Hard Drive

system is on the drive, the computer generates an error message.

•

CD Drive

— The computer attempts to boot from the CD drive. If no CD is in the drive, or

if the CD has no operating system, the computer generates an error message.

•

USB Flash Device —

F12 = Boot Menu

When BIOS detects the device and adds the USB flash option to the boot menu.

The computer attempts to boot from the floppy drive. If the floppy disk in

— The computer attempts to boot from the primary hard drive. If no operating

Insert the memory device into a USB port and restart the computer.

appears in the upper-right corner of the screen, press <F12>. The

NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable,

check the device documentation.

Changing Boot Sequence for the Current Boot

You can use this feature, for example, to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive.

NOTE: If you are booting to a USB floppy drive, you must first set the floppy drive to OFF in system setup

(see page 80).

If you are booting to a USB device, connect the USB device to a USB connector (see page 52).

Turn on (or restart) your computer.

When

F2 = Setup, F12 = Boot Menu

appears in the upper-right corner of the screen,

press <F12>.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer (see page 45) and try again.

Appendix 85

The

Boot Device Menu

next to it.

At the bottom of the menu, enter the number of the device that is to be used for the current boot only.

For example, if you are booting to a USB memory key, highlight <Enter>.

NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable,

check the device documentation.

Changing Boot Sequence for Future Boots

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Enter system setup (see page 80).

Use the arrow keys to highlight the the menu.

NOTE: Write down your current boot sequence in case you want to restore it.

Press the up- and down-arrow keys to move through the list of devices.

Press the spacebar to enable or disable a device (enabled devices have a checkmark).

Press plus (+) or minus (–) to move a selected device up or down the list.

appears, listing all available boot devices. Each device has a number

Boot Sequence

USB Flash Device

menu option and press <Enter> to access

and press

86 Appendix

Clearing Forgotten Passwords

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Follow the procedures in "Before You Begin" on page 45.

PSWRD

Locate the 3-pin password jumper (PSWD) on the system board (see page 52), and attach the jumper plug to pins 2 and 3 to clear the password.

NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.

Close the computer cover (see page 76).

Connect your computer and monitor to electrical outlets, and turn them on.

After the Microsoft® Windows® desktop appears on your computer, shut down the computer. (see page 45).

Turn off the monitor and disconnect it from the electrical outlet.

Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board.

Open the computer cover (see page 50).

Locate the 3-pin password jumper on the system board (see page 52) and attach the jumper to pins 1 and 2 to reenable the password feature.

Replace the computer cover (see page 76).

Appendix 87

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Cleaning Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Computer, Keyboard, and Monitor

CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean

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your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

• Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard.

NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the

antiglare coating.

• To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.

• Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent.

Do not soak the cloth or let water drip inside your computer or keyboard.

Mouse

If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:

88 Appendix

Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.

Wipe the ball with a clean, lint-free cloth.

Blow carefully into the ball cage to dislodge dust and lint.

If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol.

Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers.

Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.

Floppy Drive

NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads,

which prevents the drive from operating.

Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions

that come with the compressed air. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.

Hold the disc by its outer edge. You can also touch the inside edge of the center hole.

NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.

With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at

support.dell.com

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

. Additional technical support options may be available for purchase.

. Support for third-party software and peripherals is provided by the original

Appendix 89

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

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Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product.

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.

Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

Office, Norton Antivirus,

all

labels carry an FCC

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

90 Appendix

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

• Model number: DMC

• Company name:

Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

•

premiersupport.dell.com

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

(technical support)

(technical support for educational, government, healthcare, and

Appendix 91

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda General Support

Argentina (Buenos Aires)

www.dell.com | support.dell.com

International Access Code: 00

Country Code: 54

City Code: 11

Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Website: www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers: la-techsupport@dell.com

E-mail for servers and EMC: la_enterprise@dell.com

Customer Care

Tech Support

Tech Support Services

Sales

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

For servers and storage

For desktop and portable computers

Customer Care

Corporate Sales

Transaction Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

1-300-65-55-33

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1-800-505-095

toll-free: 1-800-733-314

toll-free: 1-800-819-339

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

92 Appendix

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Bahamas General Support

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Bermuda General Support

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

Customer Support, Technical Support

Technical Support Fax

Customer Care Fax

Sales

British Virgin Islands General Support

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Area Codes,

Local Numbers, and

Toll-Free Numbers

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 88

02 481 92 95

02 713 15 65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955

Appendix 93

Country (City) International Access Code Country Code City Code

Canada (North York, Ontario)

International Access Code: 011

www.dell.com | support.dell.com

Cayman Islands General Support

Chile (Santiago)

Country Code: 56

City Code: 2

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Sales, Customer Support, and Technical Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541

toll-free: 1230-020-4823

94 Appendix

Country (City) International Access Code Country Code City Code

China (Xiamen)

Country Code: 86

City Code: 592

Department Name or Service Area,

Website and E-Mail Address

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Technical Support Fax

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, printers, switches, routers, and so on)

Area Codes,

Local Numbers, and

Toll-Free Numbers

818 1350

toll-free: 800 858 2969

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

Customer Advocacy

Customer Advocacy Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

Costa Rica General Support

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

Appendix 95

Country (City) International Access Code Country Code City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

www.dell.com | support.dell.com

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Technical Support Fax

Customer Care

Customer Care Fax

Switchboard

Website: support.euro.dell.com

E-mail Support (portable computers): den_nbk_support@dell.com

E-mail Support (desktop computers): den_support@dell.com

E-mail Support (servers): Nordic_server_support@dell.com

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 2186 27 27

02 2186 27 28

02 2186 27 11

02 2186 27 14

02 2186 27 11

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

96 Appendix

Country (City) International Access Code Country Code City Code

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: fin_support@dell.com

E-mail Support (servers): Nordic_support@dell.com

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

Appendix 97

Country (City) International Access Code Country Code City Code

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

www.dell.com | support.dell.com

Greece

International Access Code: 00

Country Code: 30

Grenada General Support

Guatemala General Support

Guyana General Support

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

98 Appendix

Country (City) International Access Code Country Code City Code

Hong Kong

International Access Code: 001

Country Code: 852

India Technical Support

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Website: support.ap.dell.com

E-mail: apsupport@dell.com

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

Gold Queue EEC Hotline

Customer Advocacy

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Sales

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

2969 3188

2969 3191

2969 3196

2969 3187

3416 0910

3416 0907

3416 0908

3416 0912

2969 3155

1600 33 8045

1600 33 8044

1850 543 543

0870 908 0800

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

Appendix 99

Country (City) International Access Code Country Code City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

www.dell.com | support.dell.com

Jamaica General Support (dial from within Jamaica only)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

100 Appendix

Dell DIMENSION 1100, DIMENSION B110 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Owner’s Manual

Contents

Finding Information

Setting Up and Using Your Computer

Setting Up a Printer

Printer Cable

Connecting a USB Printer

Connecting a Parallel Printer

Setting Up a Home and Office Network

Connecting to a Network Adapter

Network Setup Wizard

Connecting to the Internet

Setting Up Your Internet Connection

Playing CDs and DVDs

Adjusting the Volume

Adjusting the Picture

Copying CDs and DVDs

How to Copy a CD or DVD

Using Blank CDs and DVDs

Helpful Tips

Hyper-Threading

Solving Problems

Troubleshooting Tips

Battery Problems

Drive Problems

CD and DVD drive problems

Hard drive problems

E-Mail, Modem, and Internet Problems

Error Messages

IEEE 1394 Device Problems

Keyboard Problems

Lockups and Software Problems

The computer does not start up

The computer stops responding

A program stops responding

A program crashes repeatedly

A program is designed for an earlier Windows operating system

A solid blue screen appears

Other software problems

Memory Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

Sound and Speaker Problems

No sound from speakers

No sound from headphones

Video and Monitor Problems

If the screen is blank

If the screen is difficult to read

Advanced Troubleshooting

Diagnostic Lights

Dell Diagnostics

Dell Diagnostics Main Menu

Drivers

What Is a Driver?

Identifying Drivers

Reinstalling Drivers

Using Microsoft® Windows® XP System Restore

Creating a Restore Point

Restoring the Computer to an Earlier Operating State

Undoing the Last System Restore

Resolving Software and Hardware Incompatibilities

Removing and Installing Parts

Before You Begin

Recommended Tools

Turning Off Your Computer

Before Working Inside Your Computer

Front and Back View of the Computer

Front View

Back View

Removing the Computer Cover

Inside View of Your Computer

System Board Components

Memory