Dell D03M001 User Manual

SETUP GUIDE

Model: D03M series Type: D03M001

SETUP GUIDE

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

__________________

Information in this document is subject to change without notice.

© 2009 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
trademarks of Dell Inc.;
countries;
trademarks of Microsoft Corporation in the United States and/or other countries;
Blu‑ray Disc Association;
license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Microsoft, Windows, Windows Vista,

September 2009 P/N MX36C Rev. A00

Dell

, the

DELL

Intel

is a registered trademark and

Bluetooth

logo, YOURS IS HERE, Studio XPS, Dell On Call, and

is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under

and

Windows Vista

Core

is a trademark of Intel Corporation in the U.S. and other

start button logo are either trademarks or registered

Blu-ray Disc

DellConnect

is a trademark of the

are

Contents

Setting Up Your Studio XPS Desktop. . . . . .5

Lifting Your Computer . . . . . . . . . . . . . . . . . . . 6

Before Setting Up Your Computer . . . . . . . . . 7

Connect the Display. . . . . . . . . . . . . . . . . . . . . 8

Connect the Keyboard and Mouse. . . . . . . . 10

Connect the Network Cable

(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connect the Power Cable . . . . . . . . . . . . . . .12

Press the Power Button . . . . . . . . . . . . . . . . 12

Set Up the Operating System . . . . . . . . . . . .13

Connect to the Internet (Optional) . . . . . . . . 14

Using Your Studio XPS Desktop . . . . . . . . .18

Front View Features. . . . . . . . . . . . . . . . . . . . 18

Top View Features . . . . . . . . . . . . . . . . . . . .20

Back View Features. . . . . . . . . . . . . . . . . . . . 22

Back Panel Connectors. . . . . . . . . . . . . . . . . 24

Software Features . . . . . . . . . . . . . . . . . . . . . 26

Dell DataSafe Online Backup . . . . . . . . . . . .31

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Solving Problems . . . . . . . . . . . . . . . . . . . . .33

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .33

Network Problems . . . . . . . . . . . . . . . . . . . . . 34

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 35

Memory Problems . . . . . . . . . . . . . . . . . . . . . 36

Lockups and Software Problems . . . . . . . . . 38

Using Support Tools. . . . . . . . . . . . . . . . . . .40

Dell Support Center . . . . . . . . . . . . . . . . . . . . 40

System Messages . . . . . . . . . . . . . . . . . . . . .41

Hardware Troubleshooter . . . . . . . . . . . . . . . 43

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 43

3

Contents

Restoring Your Operating System . . . . . . .48

System Restore . . . . . . . . . . . . . . . . . . . . . . . 49

Dell DataSafe Local Backup. . . . . . . . . . . . . 50

Dell Factory Image Restore . . . . . . . . . . . . .51

Operating System Reinstallation . . . . . . . . . 53

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .56

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Online Services . . . . . . . . . . . . . . . . . . . . . . . 57

Automated Order‑Status Service. . . . . . . . . 58

Product Information. . . . . . . . . . . . . . . . . . . . 59

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 59

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .61

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 62

4

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Basic Specifications . . . . . . . . . . . . . . . . . .66

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Macrovision Product Notice. . . . . . . . . . . . . 71

Information for NOM, or Official

Mexican Standard (only for Mexico) . . . . . . 72

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Setting Up Your Studio XPS Desktop

This section provides information about setting
up your Studio XPS™ 8100 desktop.

WARNING: Before you begin any of the
procedures in this section, read the
safety information that shipped with
your computer. For additional safety
best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

5

Setting Up Your Studio XPS Desktop

Lifting Your Computer

To ensure safety and to avoid any damage to
your computer, lift it by holding the lift points in
the front and back of your computer.

6

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your computer may
cause it to overheat. To prevent overheating
ensure that you leave at least 10.2 cm (4 inches)
at the back of the computer and a minimum of

5.1 cm (2 inches) on all other sides. You should
never place your computer in an enclosed
space, such as a cabinet or a drawer when it is
powered on.

Setting Up Your Studio XPS Desktop

7

Setting Up Your Studio XPS Desktop

Connect the Display

Your computer has integrated video connectors. Connect the display using either the integrated
HDMI or DVI connector.

You can purchase the DVI‑to‑VGA adapter, HDMI‑to‑DVI adapter, and additional HDMI or DVI cables
at www.dell.com.

Use the appropriate cable based on the connectors available on your computer and display. See the
following table to identify the connectors on your computer and display.

NOTE: When connecting to a single display, connect the display to ONLY ONE of the connectors
on your computer.

8

Setting Up Your Studio XPS Desktop

Connection Type Computer Cable Display

DVI‑to‑DVI
(DVI cable)

DVI‑to‑VGA
(DVI‑to‑VGA adapter
+ VGA cable)

HDMI‑to‑HDMI
(HDMI cable)

HDMI‑to‑DVI
(HDMI‑to‑DVI
adapter + DVI cable)

9

Setting Up Your Studio XPS Desktop

Connect the Keyboard and Mouse

Connect the USB keyboard and mouse to the USB
connectors on the back panel of your computer.

10

Connect the Network Cable (Optional)

A network connection is not required to
complete your computer setup, but if you have
an existing network or Internet connection that
uses a cable connection (such as a broadband
device or Ethernet jack), you can connect
it now.

NOTE: Use only an Ethernet cable to
connect to the network connector
(RJ45 connector). Do not plug a telephone
cable (RJ11 connector) into the network
connector.

To connect your computer to a network or a
broadband device, connect one end of the
network cable to the network port or the
broadband device. Connect the other end of
the network cable to the network connector
(RJ45 connector) on the back panel of your
computer. A click indicates that the network
cable has been securely attached.

Setting Up Your Studio XPS Desktop

11

Setting Up Your Studio XPS Desktop

Connect the Power Cable Press the Power Button

12

Setting Up Your Studio XPS Desktop

Set Up the Operating System

Your Dell computer is preconfigured with the
operating system you selected at the time of
purchase.

Set Up Microsoft Windows

To set up Microsoft® Windows® for the first
time, follow the instructions on the screen.
These steps are mandatory and may take some
time to complete. The Windows setup screens
will take you through several procedures
including accepting license agreements,
setting preferences, and setting up an Internet
connection.

CAUTION: Do not interrupt the operating
system’s setup process. Doing so may
render your computer unusable and you
will need to reinstall the operating system.

NOTE: It is recommended that you

download and install the latest BIOS and
drivers for your computer available at

support.dell.com.

Set Up Ubuntu

To set up Ubuntu for the first time, follow the
instructions on the screen.

13

Setting Up Your Studio XPS Desktop

Connect to the Internet (Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP).

If an external USB modem or WLAN adapter is
not part of your original order, you can purchase
one at www.dell.com.

14

Setting Up a Wired Connection

If you are using a dial‑up connection, connect •
the telephone line to the external USB modem
(optional) and to the telephone wall jack
before you set up your Internet connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.

To complete setting up your wired Internet
connection, follow the instructions in “Setting Up
Your Internet Connection” on page 16.

Setting Up Your Studio XPS Desktop

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see the

documentation that shipped with your router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless router:

Windows Vista

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Connect To.

Follow the instructions on the screen to 3.
complete the setup.

®

Windows® 7

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel→ Network

and Internet→ Network and Sharing
Center→ Connect to a network.

Follow the instructions on the screen to 3.
complete the setup.

15

Setting Up Your Studio XPS Desktop

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

16

To set up your Internet connection:

Windows Vista

®

NOTE: The following instructions are
applicable to the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows classic view.

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

Click 3. Network and Internet→ Network and

Sharing Center→ Set up a connection or
network→ Connect to the Internet.

The Connect to the Internet window appears.

Setting Up Your Studio XPS Desktop

NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

Windows® 7

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

Click 3. Network and Internet→ Network and

Sharing Center→ Set up a new connection
or network→ Connect to the Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

17

Using Your Studio XPS Desktop

9

7

8

2

3

5

6

4

1

This section provides information about the features available on your Studio XPS™ desktop.

Front View Features

18

1

Media Card Reader light — Indicates if a

media card is inserted.

2

Media Card Reader — Provides a fast and

convenient way to view and share digital
photos, music, and videos stored on a
media card.

3

Optical drive — Plays or records only

standard‑size (12 cm) CDs, DVDs, and
Blu‑ray Discs (optional).

4

Optional Optical drive bay — Can contain

an additional optical drive.

5

FlexBay slot — Can support a Media Card

Reader or an additional hard drive.

6

FlexBay cover — Covers the FlexBay slot.

Using Your Studio XPS Desktop

7

USB 2.0 connectors (2) — Connects
to USB devices that are connected
occasionally such as memory keys, digital
cameras, and MP3 players.

8

Optical drive eject buttons (2) — Press

the marked portion on the lower end of the
button to eject the disc tray.

9

Hard drive activity light — Turns on
when the computer reads or writes data.
A blinking white light indicates hard drive
activity.

CAUTION: To avoid loss of data,
never turn off the computer while the
hard drive activity light is blinking.

19

Using Your Studio XPS Desktop

5

3

2

1

6

4

Top View Features

20

1

Service Tag and Express Service Code —

Used to identify your computer when you
access the Dell Support website or call
technical support.

2

Microphone or line-in connector —
Connects to a microphone for voice or to
an audio cable for audio input.

3

Headphone connector — Connects
to headphones.

NOTE: To connect to a powered speaker or
sound system, use the audio out or S/PDIF
connector on the back of your computer.

4

Accessory tray — Used to place devices

or secure cables to avoid clutter.

Using Your Studio XPS Desktop

5

Power button and light — Turns the
computer on or off when pressed. The light
in the center of this button indicates the
power state:

Off — The computer is either turned off •
or is not receiving power.

Solid white — The computer is on.•

Solid amber — The computer is in •
sleep state or there may be a problem
with either the system board or the
power supply.

Blinking amber — There may be a •
problem with either the system board
or the power supply.

NOTE: For information on power problems,
see “Power Problems” on page 35.

6

USB 2.0 connectors (2) — Connects
to USB devices that are connected
occasionally such as memory keys, digital
cameras, and MP3 players.

21

Using Your Studio XPS Desktop

2
3

4

5

6

7

1

Back View Features

22

Using Your Studio XPS Desktop

1

Power connector — Connects to the

power cable. The appearance of this
connector may vary.

2

Voltage selector switch — Allows you to

select the voltage rating appropriate for
your region.

3

Power supply light — Indicates power

availability of the power supply.

NOTE: The power supply light may not be
available on all computers.

4

Back panel connectors — Connects USB,

audio, video, and other devices to the
appropriate connectors.

5

Expansion card slots — Provides access

to connectors on any installed PCI and
PCI Express cards.

6

Security cable slot — Attaches a

commercially available security cable to
your computer.

NOTE: Before you buy a security cable,
ensure that it works with the security
cable slot on your computer.

7

Padlock rings — Attaches to a standard

padlock to prevent unauthorized access to
the interior of your computer.

23

Using Your Studio XPS Desktop

7

8

9

10

11

12

13

4

5

3

2

1

6

Back Panel Connectors

24

1

S/PDIF connector — Connects to
amplifiers of TVs for digital audio through
optical digital cables. This format carries
an audio signal without going through an
analog audio conversion process.

2

eSATA connector — Connects to
external SATA storage devices.

HDMI connector — Connects to a TV

3

for both audio and video signals.

NOTE: For a monitor without built‑in
speakers, only the video signal will be
read.

4

USB 2.0 connectors (4) — Connects
to USB devices, such as a mouse,
keyboard, printer, external drive, or MP3
player.

Using Your Studio XPS Desktop

5

Rear L/R surround connector —

Connects to rear L/R surround speakers.

6

Side L/R surround connector —

Connects to side L/R surround speakers.

7

Microphone connector — Connects
to a microphone for voice or audio input
into a sound or telephony program.

8

Front L/R line-out connector —
Connects to front L/R speakers.

9

Line-in connector — Connects to
recording or playback devices such as
a microphone, cassette player, CD player,
or VCR.

10

11

12

13

Center/subwoofer connector —

Connects to a center speaker or subwoofer.

Network connector and light —
Connects your computer to a network
or broadband device. The network
activity light blinks when the computer
is transmitting or receiving data. A high
volume of network traffic may make this
light appear to be in a steady “on” state.

IEEE 1394 connector — Connects to
high‑speed serial multimedia devices such
as digital video cameras.

DVI connector — Connects to a

monitor or projector.

25

Using Your Studio XPS Desktop

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide available on your
hard drive or at support.dell.com/manuals.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on your
computer.

After connecting to the Internet, you can access
websites, setup an e‑mail accout, and upload or
download files.

26

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs, listen to
music and radio stations. Your optical disc
drive may support multiple disc media formats
including CDs, DVDs, and Blu‑ray Discs (if the
option is selected at the time of purchase).

You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to a
disc, saved on portable products such as MP3
players and handheld entertainment devices, or
played and viewed directly on connected TVs,
projectors, and home theater equipment.

Using Your Studio XPS Desktop

Customizing the Desktop

You can customize your desktop to change the
appearance, resolution, wallpaper, screensaver,
or other features of your desktop.

To access the display properties window:

Windows Vista

Right‑click an open area of the desktop.1.

Click 2. Personalize, to open the Personalize
appearance and sounds window and learn
more about your customization options.

®

Windows® 7

Right‑click an open area of the desktop.1.

Click 2. Personalize, to open the Change
the visuals and sounds on your computer
window and learn more about your
customization options.

27

Using Your Studio XPS Desktop

Customizing Your Energy Settings

You can use the power options in your operating
system to configure the power settings on your
computer. The Microsoft® Windows® operating
system installed on your Dell computer provides
the following options:

Windows Vista

®

Dell Recommended• — Offers full

performance when you need it and saves
power during periods of inactivity.

Power saver• — Saves power on your
computer by reducing system performance
to maximize the life of the computer and by
reducing the amount of energy consumed by
your computer over its lifetime.

28

High performance• — Provides the highest
level of system performance on your
computer by adapting processor speed
to your activity and by maximizing system
performance.

Windows® 7

Power saver• — Saves power on your
computer by reducing system performance
to maximize the life of the computer and by
reducing the amount of energy consumed by
your computer over its lifetime.

Balanced (recommended)• — Automatically
balances the performance of your computer
by consuming energy on capable hardware.

Using Your Studio XPS Desktop

Transferring Information to a
New Computer

Windows Vista

NOTE: The following steps are applicable
for the Windows default view, so they may
not apply if you set your Dell™ computer to
the Windows Classic view.

Click 1. Start → Control Panel→ System

and Maintenance→ Welcome Center→
Transfer files and settings.

If the User Account Control window appears,
click Continue.

Follow the instructions on the 2. Windows Easy

Transfer wizard.

®

Windows® 7

Click 1. Start → Control Panel.

In the search box type 2. Transfer and then
click Transfer files from another computer.

Follow the instructions on the 3. Windows Easy
Transfer wizard.

29

Using Your Studio XPS Desktop

Backing Up Your Data

It is recommended that you periodically back up
files and folders on your computer. To back up files:

Windows Vista

Click 1. Start → Control Panel→ System
and Maintenance→ Back Up and Restore
Center→ Back up files.

If the User Account Control window appears,
click Continue.

NOTE: Certain editions of Windows Vista
provide an option to back up your computer.

Follow the instructions on the 2. Back Up Files
wizard.

30

®

Windows® 7

Click 1. Start → Control Panel→ System
and Security→ Back Up and Restore.

Click 2. Set up backup....

Follow the instructions on the 3. Configure
Backup wizard.

Using Your Studio XPS Desktop

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password‑protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double‑click the Dell DataSafe Online 1.
icon on the taskbar.

Follow the instructions that appear on the 2.
screen.

31

Using Your Studio XPS Desktop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right‑click the Dock, click 1. Add→ Category.
The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.
Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a
category.

32

Remove a Category or Icon

Right‑click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right‑click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize the 2.
Dock.

Solving Problems

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 40 or “Contacting Dell” on page 62.

Beep Codes

Your computer might emit a series of beeps
during start‑up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. Write down the beep code
and contact Dell (see “Contacting Dell” on
page 62).

Beep Code Possible Problem

One Possible motherboard failure ‑

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.

Three Possible motherboard failure ‑

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

33

Solving Problems

Network Problems

Wireless Connections

If the network connection is lost — The

wireless router is offline or wireless has been
disabled on the computer.

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Re‑establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 15).

34

Wired Connections

If the network connection is lost —

Check the cable to ensure it is plugged in •
and not damaged.

Check the status of the link integrity light.•

The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:

Off — The computer is not detecting a •
physical connection to the network.

Green — A good connection exists between •
a 10/100‑Mbps network and the computer.

Amber — A good connection exists between •
a 1000‑Mbps network and the computer.

NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.

Solving Problems

Power Problems

If the power light is off — The computer is

either turned off or is not receiving power.

Reseat the power cable into the power •
connector on the computer and the electrical
outlet.

If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on.

Bypass power protection devices, power •
strips, and power extension cables to verify
that the computer turns on properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

Ensure that the power supply light on the •
back of the computer is on. If the light is off
there may be a possible problem with the
power supply or the power cable.

If the problem persists, contact Dell (see
“Contacting Dell” on page 62).

If the power light is solid white and the
computer is not responding — The display may

not be connected or powered on. Ensure that
the display is properly connected and then turn
it off, then back on.

If the power light is solid amber —

The computer is in sleep or standby state. •
Press a key on the keyboard, move the
connected mouse, or press the power button
to resume normal operation.
There may be a problem with either the •
system board or the power supply. For
assistance, contact Dell (see “Contacting
Dell” on page 62).

35

Solving Problems

If the power light is blinking amber — There
may be a problem with the system board.

For assistance, contact Dell (see “Contacting
Dell” on page 62).

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension •
cables.

Too many devices connected to a power •
strip.

Multiple power strips connected to the same •
electrical outlet.

36

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for minimum •
memory requirements. If necessary, install
additional memory (see the Service Manual
at support.dell.com/manuals).

Reseat the memory modules (see the • Service
Manual at support.dell.com/manuals) to
ensure that your computer is successfully
communicating with the memory.

If you experience other memory problems —

Ensure that you are following the memory •
installation guidelines (see the Service
Manual at support.dell.com/manuals).

Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
computer, see “Basic Specifications” on
page 66.

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 43).

Reseat the memory modules (see the • Service
Manual at support.dell.com/manuals) to
ensure that your computer is successfully
communicating with the memory.

Solving Problems

37

Solving Problems

Lockups and Software Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the
computer and to the electrical outlet.

If a program stops responding — End the
program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes installation
instructions in its documentation or on CD.

38

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press and hold the power button for at least 8
to 10 seconds until the computer turns off. Then
restart your computer.

If a program is designed for an earlier
Microsoft Windows operating system — Run

the Program Compatibility Wizard. The Program
Compatibility Wizard configures a program
so that it runs in an environment similar to
an earlier version of Microsoft® Windows®
operating system environments.

Solving Problems

Windows Vista

®

Click 1. Start → Control Panel→
Programs→ Use an older program with this
version of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Windows® 7

Click 1. Start .

In the search box, type 2. Use an older

program with this version of
Windows and press <Enter>.

Follow the instructions on the 3. Program
Compatibility wizard.

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

39

Using Support Tools

Dell Support Center

The Dell Support Center helps you find
the service, support, and system‑specific
information you need.

To launch the application, click the icon in
the taskbar.

The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

40

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How‑To Help with
Dell on Call™, and Online Scan
with PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)

For more information about Dell Support Center
and available support tools, click the Services
tab on support.dell.com.

Using Support Tools

System Messages

If your computer has an issue or error, it may
display a system message that will help you
identify the cause and action needed to resolve
the issue.

NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error (see “Contacting Dell” on page 62
for assistance).

CMOS checksum error — Possible motherboard
failure or RTC battery low. Battery needs
replacement. See the Service Manual at
support.dell.com/manuals or see “Contacting
Dell” on page 62 for assistance.

CPU fan failure — CPU fan has failed. CPU fan
needs replacement. See the Service Manual at

support.dell.com/manuals.

Hard-disk drive failure — Possible hard disk

drive failure during HDD POST. See “Contacting
Dell” on page 62 for assistance.

Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test. See
“Contacting Dell” on page 62 for assistance.

Keyboard failure — Replace keyboard or check
the cable for loose connection.

41

Using Support Tools

No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

Enter system setup and ensure that the •
boot sequence information is correct. See
the

Service Manual

manuals.

No timer tick interrupt — A chip on the

system board might be malfunctioning or
motherboard failure. See the
support.dell.com/manuals or see “Contacting
Dell” on page 62 for assistance.

at support.dell.com/

Service Manual

42

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.

NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter
has exceeded its normal operating range.
Dell recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive

failure. See “Contacting Dell” on page 62 for

at

assistance.

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 38 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

It is recommended that you print these
procedures before you begin.

NOTE: Dell Diagnostics works only on
Dell computers.

NOTE: The
is optional and may not ship with your
computer.

See the System Setup section in the Service
Manual to review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active.

Start the Dell Diagnostics from your hard drive
or from the

Drivers and Utilities

Drivers and Utilities

disc

disc.

43

Using Support Tools

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 62).

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.
immediately. Select Diagnostics from the
boot menu and press <Enter>.

This may invoke the Pre‑Boot System
Assessment (PSA) on your computer.

44

™

logo appears, press <F12>

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

If PSA is invoked:

The PSA starts running tests.a.

If the PSA completes successfully, the b.
following message is displayed: “No

problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”

Drivers

Using Support Tools

If you are experiencing memory issues c.
press <y>, otherwise press <n>. The
following message is displayed:

“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”

Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics from
the diagnostics utility partition on your hard
drive and go to the Choose An Option window.

Select the test you want to run.4.

If a problem is encountered during a test, 5.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 62).

NOTE: The Service Tag for your computer is
displayed at the top of each test screen. If
you contact Dell, technical support will ask
for your Service Tag.

When the tests are complete, close the test 6.
screen to return to the Choose An Option
window.
To exit the Dell Diagnostics and restart the
computer, click Exit.

45

Using Support Tools

Starting Dell Diagnostics From the
Drivers and Utilities Disc

Insert the1.

Shut down and restart the computer. 2.
When the DELL logo appears, press <F12>
immediately.

46

Drivers and Utilities

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start‑up, the computer boots according to
the devices specified in the system setup
program.

disc.

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.

Select the test you want to run.7.

If a problem is encountered during a test, 8.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 62).

NOTE: The Service Tag for your computer is
displayed at the top of each test screen. If
you contact Dell, technical support will ask
for your Service Tag.

When the tests are complete, close the test 9.
screen to return to the Choose An Option
window. To exit the Dell Diagnostics and
restart the computer, click Exit.

Remove the10.

Drivers and Utilities

disc.

Using Support Tools

47

Restoring Your Operating System

You can restore your operating system in the
following ways:

System • Restore returns your computer to an
earlier operating state without affecting data
files. Use System Restore as the first solution
for restoring your operating system and
preserving data files.

Dell DataSafe Local Backup restores your •
hard drive to the operating state it was in
when you purchased your computer, without
erasing the data files. Use this option if
System Restore did not resolve your problem.

48

Dell • Factory Image Restore returns your hard
drive to the operating state it was in when
you purchased the computer. This procedure
permanently deletes all data on the hard
drive and removes any programs installed
after you received the computer. Use Dell
Factory Image Restore only if System
Restore did not resolve your operating
system problem.

If you received an Operating System disc with •
your computer, you can use it to restore your
operating system. However, using the Operating
System disc also deletes all data on the hard
drive. Use the Operating System disc only if
System Restore did not resolve your operating
system problem.

Restoring Your Operating System

System Restore

The Windows operating systems provide
a System Restore option which allows
you to restore your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

NOTE: The procedures in this document are

applicable for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.

Starting System Restore

Click 1. Start .

In the 2. Start Search box, type System
Restore and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

Click 3. Next and follow the remaining prompts
on the screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files, and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start .

In the 2. Start Search box, type System
Restore and press <Enter>.

Click 3. Undo my last restoration and click
Next.

49

Restoring Your Operating System

Dell DataSafe Local Backup

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

Dell DataSafe Local Backup is a backup and
recovery application that can restore your
computer if you lose data due to a virus attack,
accidentally delete critical files or folders, or if
the hard drive crashes.

This application allows you to:

Restore files and folders.•

Restore your hard drive to the operating •
state it was in when you purchased your
computer, without erasing the existing
personal files and data.

50

To schedule backups:

Double‑click the Dell DataSafe Local icon 1.

on the taskbar.

Choose 2. Full System Backup to create and
schedule automatic backup of all the data in
your computer.

To restore data:

Turn off your computer.1.

Remove any recently added internal 2.
hardware and disconnect devices such as a
USB drive, printer, and so on.

NOTE: Do not disconnect the display,
keyboard, mouse, and the power cable.

Turn on your computer.3.

When the Dell logo appears, press <F8> 4.
several times to access the Advanced Boot
Options window.

Restoring Your Operating System

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select 5. Repair Your Computer.

Select 6. Dell Factory Image Recovery and
DataSafe Options and follow the instructions
on the screen.

NOTE: The duration of the restoration
process depends on the amount of data to
be restored.

NOTE: For more information, see the
knowledge base article 353560 at

support.dell.com.

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added since
you received your computer—including data
files—are permanently deleted from

51

Restoring Your Operating System

the hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Factory Image Restore.

Performing Dell Factory Image Restore

Turn on the computer. When the Dell logo 1.
appears, press <F8> several times to access
the Advanced Boot Options Window.

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.

Select 2. Repair Your Computer.

The 3. System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as a 5.
local user. To access the command prompt,
type administrator in the User name
field, then click OK.

52

Click 6. Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen

appears.

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next. The Confirm Data Deletion
screen appears.

NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.

Click the check box to confirm that you want 8.
to continue reformatting the hard drive and
restoring the system software to the factory
condition, then click Next.

The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory‑installed applications have been
restored to factory condition.

Click 9. Finish to restart the computer.

Restoring Your Operating System

Operating System Reinstallation

Before You Begin

If you are considering reinstalling the
Microsoft® Windows® operating system to
correct a problem with a newly installed driver,
first try using Windows Device Driver Rollback.

To roll back the device driver:

Click 1. Start .

Right‑click 2. Computer.

Click 3. Properties→ Device Manager.

Right‑click the device for which the new 4.
driver was installed and click Properties.

Click the 5. Drivers tab→ Roll Back Driver.

If Device Driver Rollback does not resolve the
problem, then use System Restore to return your
operating system to the operating state it was
in before you installed the new device driver.
See “System Restore” on page 49.

CAUTION: Before performing the
installation, back up all data files on your
primary hard drive. For conventional hard
drive configurations, the primary hard
drive is the first drive detected by the
computer.

53

Restoring Your Operating System

To reinstall Windows, you need the following
items:

Dell•

Operating System

Dell•

Drivers and Utilities

NOTE: The Dell

disc

disc

Drivers and Utilities

disc
contains drivers that were installed
during the assembly of the computer.
Use the Dell

Drivers and Utilities

disc to
load any required drivers. Depending on
the region from which you ordered your
computer, or whether you requested the
disc, the Dell

Operating System

Drivers and Utilities

disc may not ship with

disc and

your computer.

54

Reinstalling Microsoft® Windows

®

The reinstallation process can take 1 to 2 hours
to complete. After you reinstall the operating
system, you must also reinstall the device
drivers, virus protection program, and other
software.

Save and close any open files and exit any 1.
open programs.

Insert the 2.

Operating System

disc.

Click 3. Exit if the Install Windows message
appears.

Restart the computer.4.

When the DELL logo appears, press <F12> 5.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start‑up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 6.
CD/DVD/CD-RW Drive and press <Enter>.

Press any key to 7. Boot from CD-ROM.
Follow the instructions on the screen to
complete the installation.

Restoring Your Operating System

55

Getting Help

If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 33 for
information and procedures that pertain to
the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 43 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 61.

Use Dell’s extensive suite of online services 4.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 57 for a more extensive list of Dell
Support online.

If the preceding steps have not resolved the 5.
problem, see “Contacting Dell” on page 62.

56

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double‑click the Express Service Code icon, and
follow the directions.

NOTE: Some of the following services
are not always available in all locations
outside the continental U.S. Call your local
Dell representative for information on
availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff uses computer‑based diagnostics
to provide fast, accurate answers.

To contact Dell’s support service, see
“Before You Call” on page 61 and then see the
contact information for your region or go to

support.dell.com.

DellConnect

DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem, and repair it
all under your supervision. For more information,
go to support.dell.com/dellconnect.

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e‑mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

57

Getting Help

Dell Support e-mail addresses

[email protected]•

[email protected]•

[email protected]• (Latin America and

Caribbean countries only)

[email protected]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail
addresses

[email protected]• (Asian/Pacific

countries only)

[email protected]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e‑mail address as your password.

58

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order‑status service. A recording prompts you for
the information needed to locate and report on
your order. For the telephone number to call your
region, see “Contacting Dell” on page 62.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see “Contacting Dell” on page 62.

Getting Help

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 62.

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, make sure to back up any data on
the hard drive and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and PC Cards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included
with your return.

59

Getting Help

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 62.

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 61), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 43).

Include any accessories that belong with the 4.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.

60

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

Getting Help

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s
automated‑support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on a
label on the top of the computer).

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

•Service Tag and Express Service Code
(located on a label on the top of the
computer):

Return Material Authorization Number •
(if provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes/No•

Network, version, and network adapter:•

Programs and versions:•

61

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

62

Contacting Dell

For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. www.dell.com/contactdell.

Select your country or region. 2.

Select the appropriate service or support link 3.
based on your requirement.

Choose the method of contacting Dell that is 4.
convenient for you.

Getting Help

63

Finding More Information and Resources

If you need to: See:

reinstall your operating system the

find your system model number the back of your computer

run a diagnostic program for your computer,
reinstall desktop system software, or update
drivers for your computer, and readme files

learn more about your operating system,
maintaining peripherals, RAID, Internet,
Bluetooth®, networking, and e‑mail

upgrade your computer with new or additional
memory, or a new hard drive

reinstall or replace a worn or defective part

64

Operating System

the

Drivers and Utilities

NOTE: Drivers and documentation updates
can be found at support.dell.com.

the Dell Technology Guide available on your
hard drive or at support.dell.com/manuals

the Service Manual at support.dell.com/manuals

NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

disc

disc

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find your Service Tag/Express Service Code —
You must use the Service Tag to identify your
computer on support.dell.com/manuals or to
contact technical support

find drivers and downloads

access technical support and product help

check on your order status for new purchases

find solutions and answers to common
questions

locate information for last‑minute updates
about technical changes to your computer or
advanced technical‑reference material for
technicians or experienced users

the safety information that is shipped with your
computer, before working inside your computer.
For additional safety best practices information,
see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

the top of your computer

the Dell Support Center. To launch the Dell
Support Center, click the icon in the
taskbar.

the Dell Support website at

support.dell.com

Finding More Information and Resources

65

Basic Specifications

This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer. For more detailed specifications, see the
at support.dell.com/manuals.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start → Help and Support and select the option to view information about
your computer.

66

Comprehensive Specifications

Basic Specications

Computer Model

Studio XPS™ 8100

Computer Information

Processor types Intel® Core™ i7‑870

Intel Core i7‑860

Intel Core i7‑750

Intel Core i5‑670

Intel Core i5‑661

Intel Core i5‑660

Intel Core i5‑650

Intel Core i3‑540

Intel Core i3‑540

System chipset Intel H57

RAID support RAID 0 (striping)

RAID 1 (mirroring)

Memory

Connectors four internally accessible

DDR3 DIMM sockets

Memory type 1066‑MHz or 1333‑MHz

DDR3 DIMMs; non‑ECC
memory only

Configurations
possible

Minimum 4 GB

Maximum 16 GB

NOTE: For instructions on upgrading
memory , see the

support.dell.com/manuals.

4 GB, 6 GB, 8 GB, 12GB and
16 GB

Service Manual

at

67

Basic Specications

Drives

Externally
accessible

Internally
accessible

two 5.25‑inch bays for
SATA DVD+/‑RW Super
Multi Drive or Blu‑ray
Disc™ combo or
Blu‑ray Disc RW drive

one 3.5 inch bay for a
Flexdock

two 3.5‑inch bays for SATA
hard drives

Audio

Type Integrated 7.1 channel;

High Definition Audio with
S/PDIF support

68

Video

Integrated Intel® Graphics Media

Accelerator HD

Discrete PCI Express x16 card

Communication

Wireless
(optional)

WiFi/Bluetooth® wireless
technology

Physical

Height 407.75 mm

(16.02 inches)

Width 185.81 mm

(7.31 inches)

Depth 454.67 mm

(17.9 inches)

Weight 10.18 kg (22.4 lb)

Basic Specications

External connectors

Network adapter RJ45 connector

USB two top‑panel, two front‑

panel, and four back‑
panel USB 2.0 compliant
connectors.

Audio front panel — microphone

and headphone
connectors;

back panel — six
connectors for 7.1
support

External connectors

S/PDIF one digital S/PDIF

(optical) connector

eS ATA one back‑panel connector

IEEE 1394 one back‑panel 6‑pin

serial connector

DVI 24‑pin connector

HDMI 19‑pin connector

69

Basic Specications

Computer Environment

Temperature range:

Operating 10° C to 35°C (50° F to 95°F)

Storage –40° to 65°C (–40° to 149°F)

Relative
humidity
(maximum)

Maximum vibration (using a random-vibration
spectrum that simulates user environment):

Operating 0.25 GRMS

Non‑Operating 2.2 GRMS

Maximum shock (measured with the hard drive in
head-parked position and a 2-ms half-sine pulse):

Operating 40G for 2 ms with a change

70

20% to 80%
(noncondensing)

in velocity of 20 in/s (51
cm/s)

Computer Environment

Non‑Operating 50G for 26 ms with a

change in velocity of 320
in/s (813 cm/s)

Altitude (maximum):

Operating –15.2 to 3,048 m

(–50 to 10,000 ft)

Storage –15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne
contaminant
level

G2 or lower as defined by
ISA‑S71.04‑1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

71

Appendix

Information for NOM, or Official Mexican Standard (only for Mexico)

The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 – Flat 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory model
number Regulatory Type Input Voltage Input Frequency

D03M D03M001 115/230 VAC 50/60 Hz 8 A/4 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

72

Rated Output
Current

Index

B

backups

creating 30

C

calling Dell 61

CDs, playing and creating 26

chipset 67

computer capabilities 26

connect(ing)

optional network cable 11

conserving energy 28

Contacting Dell online 62

customer service 57

customizing

your energy settings 28

D

data, backing up 30

DataSafe Local Backup 50

DellConnect 57

Dell Diagnostics 43

Dell Factory Image Restore 48

Dell support website 65

Diagnostic Checklist 61

drivers and downloads 65

DVDs, playing and creating 26

E

eject button 19

email addresses

for technical support 58

73

Index

energy

conserving 28

Express Service Code 21, 56

F

front‑side connectors 18

FTP login, anonymous 58

H

hard drive

type 68

hard drive activity light 19

hardware problems

diagnosing 43

Hardware Troubleshooter 43

I

IEEE 1394 connector 25

Internet connection 14

74

ISP

Internet Service Provider 14

L

line‑in connector 21

M

memory problems

solving 36

memory support 67

microphone connector 21

N

network connection

fixing 34

network connector

location 25

Index

O

order status 58

P

power button and light 21

power problems, solving 35

problems, solving 33

processor 67

products

information and purchasing 59

R

reinstalling Windows 53

restoring data 50

restoring factory image 51

S

security cable slot 23

Service Tag 21, 61

shipping products

for return or repair 59

software features 26

software problems 38

solving problems 33

support email addresses 58

support sites

worldwide 57

System Messages 41

System Restore 48

T

technical support 57

U

USB 2.0

back connectors 24

front connectors 19

75

Index

W

warranty returns 59

Windows

Program Compatibility Wizard 38

reinstalling 54

wireless network connection 34

76

0MX36CA00

Printed in the U.S.A.

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