Dell AW3423DW User manual

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Page 1

Alienware AW3423DW Monitor User’s Guide

Monitor Model: AW3423DW Regulatory Model: AW3423DWb

Page 2

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2022 - 11 Rev. A04

Page 3

Contents

Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . 10

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Back view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Rear and bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

HDMI preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Plug-and-Play capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . . 24

USB 3.2 Gen 1 (5 Gbps) upstream connector . . . . . . . . . . . . . . . . . . 24

USB 3.2 Gen 1 (5 Gbps) downstream connector. . . . . . . . . . . . . . . . 25

USB ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

QD-OLED monitor quality and pixel policy . . . . . . . . . . . . . 26

Ergonomics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Handling and moving your display . . . . . . . . . . . . . . . . . . . . . 28

Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 31

Attaching the stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . 36

Attaching the VESA adapter (optional). . . . . . . . . . . . . . . . 38

Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 39

Turn on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the joystick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . 40

Accessing the Menu Launcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . .61

Using the tilt, swivel, and vertical extension . . . . . . . . . . . . 62

Tilt and swivel extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Using AlienFX application. . . . . . . . . . . . . . . . . . . . . . . 63

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Installing AWCC through Windows update . . . . . . . . . . . . 63

Installing AWCC from the Dell Support website . . . . . . . . 63

Navigating the AlienFX window . . . . . . . . . . . . . . . . . . . . . . 64

Creating a theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Setting lighting effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Common problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Universal Serial Bus (USB) specific problems . . . . . . . . . . . 80

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Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

FCC notices (U.S. only) and other regulatory

information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

EU product database for energy label and product

information sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Page 6

Safety instructions

WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.

• Place the monitor on a solid surface and handle it carefully. The screen is fragile and can be damaged if dropped or hit sharply.

• Always be sure that your monitor is electrically rated to operate with the AC power available in your location.

• Keep the monitor in room temperature. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.

• Do not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car trunk.

• Unplug the monitor when it is going to be left unused for an extended period of time.

• To avoid electric shock, do not attempt to remove any cover or touch the inside of the monitor.

For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI) document.

6 | Safety instructions

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About your monitor

Package contents

Your monitor ships with the components shown in the following table. If any component is missing, contact Dell technical support. For more information, see

Contact Dell.

NOTE: Some components may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.

Component image Component description

Display

Stand riser

Stand base

I/O cover

VESA adapter

About your monitor | 7

Page 8

Screw (M4) x 4 (for locking a purchased wall-

mount the VESA adapter)

Power cable (varies by country)

DisplayPort to DisplayPort 1.4 cable (1.8 meters)

Mini-DisplayPort to DisplayPort

1.4 cable (1.8 meters)

HDMI 2.0 cable (1.8 meters)

kit or 3rd-party arm on

NOTE: Monitors shipped from October 2022 wi sticker instead of an Alienware welcome card.

8 | About your monitor

USB 3.2 Gen 1 (5 Gbps) upstream cable (enables the USB ports on the monitor,

1.8 meters)

Microfiber cloth

• Quick Start Guide

• Factory calibration report

• Safety, Environmental, and Regulatory Information

• Alienware Sticker

ll include an Alienware

Page 9

Product features

The Alienware AW3423DW is a Quantum Dot-Organic Light Emitting Diode (QD-OLED) display that uses Oxide TFT as active element. The monitor features include:

• 86.82 cm (34.18 in.) viewable area (measured diagonally). Resolution: Up to 3440 x 1440 through DisplayPort and HDMI, with full-screen support or lower resolutions, supporting a high refresh rate of 175

• NVIDIA G-SYNC ULTIMATE certified monitor that delivers tear free, stutter free and ultra-low latency gameplay.

• Color gamut of 149% sRGB and DCI-P3 99.3%.

• Tilt, swivel, and height adjustment capabilities.

• Removable stand and Video Electronics Standards Association (VESA) mounting holes (100 mm x 100 mm) using VESA adapter for flexible mounting solutions.

• Digital connectivity through 1 DisplayPort and 2 HDMI ports.

• The monitor is equipped with:

- One SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type B upstream port

- One SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type-A downstream

charging port

- Three SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type-A downstream

ports

• Plug-and-play capability if supported by your computer.

• On-Screen Display (OSD) adjustments for ease of setup and screen optimization.

• AW3423DW offers a couple of preset modes for user's own preference, including:

-Creator

- First-Person Shooter (FPS)

- Multiplayer Online Battle Arena/Real-Time Strategy (MOBA/RTS)

- Role-Playing Game (RPG)

- Racing (SPORTS)

- Three customizable game modes In addition, key enhanced gaming features such as Timer, Frame Rate, and

Display Alignment are provided to help improve gamer's performance and provide best-in game advantage.

• Security-lock slot.

Hz.

About your monitor | 9

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• Power consumption

• VESA DisplayHDR 400 True Black.

• Optimize eye comfort with a flicker-free

• The Monitor uses Low Blue Light panel and is compliant with TÜV Rheinland (Ha in low blue light solution reduces hazardous blue light emissions by adjusting display parameters, without sacrificing true-to-life colors.

< 0.5 W in Standby Mode.

screen and low blue light feature.

rdware Solution) at factory reset or default setting. This built-

WARNING: The possible long-term effec the monitor may cause damage to the eyes, including eye fatigue, digital eye strain, and so on. ComfortView Plus feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.

ts of blue light emission from

Identifying parts and controls

Front view

Label Description Use

1 Cable-management slot (on

the front side

2 Power button (with LED

indi

cator)

of the stand)

To organize the cables neatly.

To turn the monitor on or off. Solid blue light indicates that the monitor

is turned Blinking white light indicates that the monitor is in Standby Mode.

on and functioning normally.

10 | About your monitor

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Top view

Label Description Use

1 Ambient light sensor Detects ambient light and adjusts the

bri

ghtness of the display accordingly. For more

information, see Ambient Light Sensor.

Back view

Back view without monitor stand

Back view with monitor stand

About your monitor | 11

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Label Description Use

1 Regulatory label Lists the regulatory approvals. 2 Cable-management clips (2) To organize the cables neatly. 3 Barcode, serial number, and

Servic

e Tag label

4 Stand release button Releases the stand from the monitor. 5 Cable-management slot (at

e back of the stand)

6 I/O cover Protects the I/O ports.

Rear and bottom view

See this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information.

To organize cables by routing them through this slot.

Rear and bottom view without monitor stand

Label Description Use

1 Power connector Connect the power cable (shipped with your

2 Security-lock slot

(based on Security Slot)

12 | About your monitor

Kensington

monitor Secure the monitor with a security lock

(security lock not included).

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Monitor state

Downlights status

When Lighting Effects is

deactivated

When Lighting Effects is

activated

On Enabled Disabled

No Signal Enabled Disabled

Standby Disabled Disabled

Label Description Use

3 Downlights When the monitor setup is complete, tap the

touch sens

or at the bottom of the display to

turn the downlights on or off.

NOTE: The factory setting is on, so the downlights are active if the power cable is connected. To change the default settings, see AlienFX Lighting.

NOTE: When Lighting Effects, such as Spectrum, Comet, or

Rainbow Cycle, is activated, the downlights are turned off.

4 Joystick Use it to control the OSD menu. For more

information, see Operating the monitor.

About your monitor | 13

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Label Description Use

5 SuperSpeed USB

Gbps (USB 3.2

Gen

1) Type-A downstream port with Power Charging

6 Headphone port Connect the headphone or speakers.

7, 9 SuperSpeed USB

Gbps (USB 3.2

Gen

1) Type-A downstream port (3)

Connect to charge your USB device.

NOTE: To use this port, you must connect the USB cable (shipped with your monitor) to the USB-upstream port on the monitor and to your computer.

NOTE: To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is not recommended to connect any other USB devices to the adjacent port.

WARNING: The possible long-term effect of listening to audio at high volume through the headphones may cause damage to your hearing ability.

Connect your USB 3.2 Gen 1 (5 Gbps) device.

NOTE: To use these ports, you must connect the USB cable (shipped with your monitor) to the USB-upstream port on the monitor and to your computer.

NOTE: To avoid signal interference, when a wireless USB device is connected to a USB downstream port, it is not recommended to connect any other USB devices to the adjacent port.

8 SuperSpeed USB

Gbps (USB 3.2

Gen

1) Type-B upstream port

10 HDMI port (HDMI 1) Connect your computer with the HDMI

14 | About your monitor

Connect the USB cable (shipped with your monitor) to this port and your computer to enable the USB ports on your monitor.

cable (one HDMI cable is shipped with your monitor).

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Label Description Use

11 HDMI port (HDMI 2) Connect your computer with the HDMI

cable (one HDMI cable is shipped with your monitor).

12 DisplayPort Connect your computer with one of the

following cables shipped with your monitor:

• DisplayPort-DisplayPort cable

• Mini-DisplayPort-DisplayPort cable

13 Line-out port Connect your speakers.

NOTE: This port does not support headphones.

Monitor specifications

Description Value

Screen type Color Active Matrix Panel technology QD OLED Aspect ratio 21:9 Viewable image Diagonal:

Width (active area) Height (active area)

Total area Pixel pitch 0.23 mm x 0.23 mm Pixel per inch (PPI) 110 Viewing angle:

Vertical

Horizontal Luminance output 250 cd/m² (typical)

Contrast ratio 1 million: 1 at (SDR) and (HDR) Faceplate coating Anti reflection Backlight OLED

868.21 mm (34.18 in.)

800.10 mm (31.50 in.)

337.10 mm (13.27 in.) 269,713.71 mm2 (418.01 in.2)

178° (typical) 178° (typical)

1000 cd/m² (HDR peak)

About your monitor | 15

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Description Value

Response time 0.1 ms gray-to-gray Curvature 1800R (typical) Color depth 1.07 billion colors (10 bit) Color gamut 149% sRGB and DCI-P3 99.3% Integrated devices • SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) hub

(with one USB 3.2 Gen

• 4 x SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) downstream port (including 1 port which supports power-charging)

Connectivity • 1 x DisplayPort version 1.4 with HDCP 2.2 (rear)

• 2 x HDMI port version 2.0 with HDCP 2.2 (rear)

• 1 x USB 3.2 Gen 1 (5 Gbps) upstream port (rear)

• 4 x USB 3.2 Gen 1 (5 Gbps) downstream ports (bottom: 2; rear: 2)

• 1 x headphone port (bottom)

• 1 x audio line-out port (rear)

Border width (edge of monitor to active area) Top

Left/Right Bottom Adjustability

Height adjustable stand Tilt Swivel Slant adjust

NOTE: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor.

Security Security-lock slot (cable lock sold separately)

6.45 mm

10.99 mm/10.99 mm

20.60 mm

0 mm to 110 mm

-5° to 21°

-20° to 20°

-5° to 5°

1 (5 Gbps) upstream port)

16 | About your monitor

Page 17

Resolution specifications

Description Value

Horizontal scan range •DisplayPort 1.4: 31 kHz to 274 kHz (automatic)

• HDMI 2.0: 30 kHz to 150 kHz (automatic)

Vertical scan range • DisplayPort 1.4: 1 Hz to 175 Hz (aut

• HDMI 2.0: 24 Hz to 120 Hz (automatic)

Maximum preset resolution • DisplayPort: 3440 x 1440 at 175 Hz

• HDMI: 3440 x 1440 at 100 Hz

Supported video modes

Description Value

Video display capabilities (HDMI and Displ

HDMI preset display modes

ayPort playback)

480p, 576p, 720p, 1080p, QHD

omatic)

Display mode Horizontal

frequency

Hz)

VESA, 640 x 480 31.50 59.90 25.20 -/-

800 x 600 37.90 60.30 40 +/+

VESA,

VESA, 1024 x 768 48.40 60 65 -/-

640 x 480p 31.48 60 25.18 -/720 x 480p 31.50 60 27.03 -/-

720 x 576p 31.25 50 27 -/1280 x 720p at 50 Hz 37.50 50 74.25 +/+ 1280 x 720p at 60 Hz 45 60 74.25 +/+

1920 x 1080p at 50 Hz 56.25 50 148.50 +/+ 1920 x 1080p at 60 Hz 67.50 60 148.50 +/+

1920 x 1080p at 120 Hz 135 120 297 +/+

Vertical

frequency

(Hz)

Pixel clock

(MHz)

About your monitor | 17

Sync

polarity

(Horizontal/

Vertical)

Page 18

2560 x 1440 at 60 Hz

2560 x 1440 at 120 Hz 183 120 497.75 +/-

3440 x 1440 at 50 Hz 73.68 49.99 265.25 +/3440 x 1440 at 60 Hz 88.82 59.97 319.75 +/-

3440 x 1440 at 100 Hz 150.97 99.98 543.50 +/-

DisplayPort preset display modes

88.79 59.95 241.50 +/-

Display mode Horizontal

frequency

(kH

VESA, 640 x 480 31.50 59.90 25.20 -/V

ESA, 800 x 600 37.90 60.30 40 +/+

VESA, 1024 x 768 48.40 60 65 -/-

3440 x 1440 at 60 Hz 88.82 59.97 319.75 +/3440 x 1440 at 100 Hz 150.97 99.98 543.50 +/3440 x 1440 at 120 Hz 182.98 119.99 658.74 +/3440 x 1440 at 144 Hz 222.15 143.97 799.74 +/3440 x 1440 at 175 Hz 274.16 174.96 986.99 +/-

NOTE: This monitor supports NVIDIA G-SYNC ULTIMATE. For more information about the graphic cards that support NVIDIA G-SYNC ULTIMATE feature, see www.geforce.com.

NOTE: To get the full NVIDIA G-SYNC ULTIMATE functionalities and experience, ensure that the monitor is directly connected to the HDMI port or DisplayPort with direct output from NVIDIA graphics card on your computer.

Vertical

frequency

(Hz)

Pixel clock

(MHz)

Sync

polarity

(Horizontal/

Vertical)

18 | About your monitor

Page 19

Electrical specifications

Description Value

Video input signals HDMI 2.0/DisplayPort 1.4, 600 mV for each

fferential line, 100 Ω input impedance per differential

pair

AC input voltage/ frequency/current

100 VAC to 240 VAC/50 Hz or 60 Hz (typical)

+ 3 Hz/3 A

Inrush current • 120 V: 40 A (maximum) at 0°C (cold start)

• 240 V: 80 A (maximum) at 0°C (cold start)

Power consumption • 0.3 W (Off mode)

• 0.5 W (Standby Mode)

• 42.3 W (On mode)

•200 W (Max.)

•47.6 W (Pon)

•149.8 kWh (TEC)

As defined in EU 2019/2021 and EU 2019/2013.

Maximum brightness and contrast setting with maximum power loading on all

USB ports.

3 Pon

: Power consumption of On Mode measured with reference to Energy Star test method. TEC: Total Energy Consumption in kWh measured with reference to Energy Star test method.

This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information.

Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

About your monitor | 19

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Physical characteristics

Description Value Sign

al cable type

NOTE: Dell monitors are designed to work optimally cables that are shipped with your monitor. As Dell does not have control over different cable suppliers in the market, the type of material, connector, and process used to manufacture these cables, Dell does not guarantee video performance of cables that are not shipped with your Dell monitor.

Dimensions (with stand):

Height (extended) 525.57 mm (20.69 in.) Height (compressed) 415.57 mm (16.36 in.) Width 815.25 mm (32.10 in.) Depth 305.71 mm (12.04 in.)

Dimensions (without stand):

Height 364.15 mm (14.34 in.) Width 815.25 mm (32.10 in.) Depth 137.11 mm (5.40 in.)

Stand dimensions:

Height (extended) 411.81 mm (16.21 in.) Height (compressed) 382.13 mm (15.04 in.) Width 430.72 mm (16.96 in.) Depth 305.71 mm (12.04 in.)

Weight:

Weight with packaging 15.90 kg (35.05 lb) Weight with stand assembly

nd cables

Weight without stand assembly (For

wall mount or VESA mount

considerations - no cables) Weight of stand assembly 2.96 kg (6.53 lb)

• Digital: HDMI, 19 pins

• Digital: DisplayPort, 20 pins

• Universal Serial Bus: USB, 9 pins

with the video

10.37 kg (22.86 lb)

6.92 kg (15.26 lb)

20 | About your monitor

Page 21

Environmental characteristics

Description Value Complian

• RoHS-compliant

• Arsenic-free glass and mercury-free for the panel only

Temperature:

Operating 0°C to 40°C (32°F to 104°F) Non-operating • Storage: -20°C to 60°C (-4°F to 140°F)

Humidity:

Operating 10% to 80% (non-condensing) Non-operating • Storage: 10% to 90% (non-condensing)

Altitude:

Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum)

Thermal dissipation

t standards

• Shipping: -20°C to 60°C (-4°F to 140°F)

• Shipping: 10% to 90% (non-condensing)

•684 BTU/hour (maximum)

• 144.67 BTU/hour (

typical)

About your monitor | 21

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Pin assignments

DisplayPort connector

Pin number 20-pin side of the connected signal cable

1ML3 (n) 2GND 3ML3 (p) 4ML2 (n) 5GND 6ML2 (p) 7ML1 (n) 8GND 9ML1 (p)

10 ML0 (n)

11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR

20 +3.3 V DP_PWR

22 | About your monitor

Page 23

HDMI connector

Pin number 19-pin side of the connected signal cable

2 TMDS DATA 2 SHIELD

3TMDS DATA 24TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6TMDS DATA 1-

7TMDS DATA 0+

8 TMDS DATA 0 SHIELD 9TMDS DATA 0-

10 TMDS CLOCK+

11 TMDS CLOCK SHIELD 12 TMDS CLOCK13 CEC 14 Reserved (N.C. on device) 15 DDC CLOCK (SCL) 16 DDC DATA (SDA) 17 DDC/CEC Ground 18 +5 V POWER 19 HOT PLUG DETECT

MDS DATA 2+

Plug-and-Play capability

You can connect the monitor to any Plug-and-Play compatible computer. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings, if required. For more information about changing the monitor settings, see Operating the

monitor.

About your monitor | 23

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Universal Serial Bus (USB) interface

This section provides information about the USB ports that are available on the monitor.

NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) compatible.

Transfer speed Data rate Power consumption*

Super-Speed 5 Gbps 4.5 W (maximum each port) High speed 480 Mbps 4.5 W (maximum each port) Full speed 12 Mbps 4.5 W (maximum each port)

*Up to 2 A on USB downstream port (with battery icon) with battery charging

version-compliant devices or normal USB devices.

USB 3.2 Gen 1 (5 Gbps) upstream connector

Pin number 9-pin side of the connector

1VCC

2D-

3D+ 4GND 5 SSTX6 SSTX+

7GND

8 SSRX9 SSRX+

24 | About your monitor

Page 25

USB 3.2 Gen 1 (5 Gbps) downstream connector

Pin number 9-pin side of the connector

2D-

3D+ 4GND 5SSRX6SSRX+

7GND

8SSTX9SSTX+

USB ports

Port Location

1 x upstream rear 2 x downstream rear 2 x downstream bottom Power charging port - the port with

charging capability if the device is BC1.2 compatible.

icon; supports up to 2 A fast-

NOTE: SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) functionality requires a SuperSpeed USB 5 Gbps (USB 3.2 Gen 1)-capable computer.

NOTE: The USB ports on the monitor work only when the monitor is turned on or in Standby mode. If you turn off the monitor and then turn it on, the attached devices may take a few seconds to resume normal functionality.

About your monitor | 25

Page 26

QD-OLED monitor quality and pixel policy

During the QD-OLED monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state, which are hard to see and do not affect the display quality or usability. For more information about Dell Monitor Quality and Pixel Policy, see

www.dell.com/pixelguidelines.

Ergonomics

CAUTION: Improper or prolonged usage of keyboard may result in injury.

CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.

For comfort and efficiency, observe the following guidelines when setting up and using your computer workstation:

• Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are commercially available to help you correctly position your keyboard.

• To reduce the risk of eye strain and neck/arm/back/shoulder pain from using the monitor for long periods of time, we suggest you to:

1. Set the distance of the screen between 20 to 28 in. (50 - 70 cm) from

your eyes.

2. Blink frequently to moisten your eyes or wet your eyes with water after

prolonged usage of the monitor.

3. Take regular and frequent breaks for 20 minutes every two hours.

4. Look away from your monitor and gaze at a distant object at 20 feet

away for at least 20 seconds during the breaks.

5. Perform stretches to relieve tension in the neck, arm, back, and shoulders

during the breaks.

• Ensure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor.

• Adjust the tilt of the monitor, its contrast, and brightness settings.

• Adjust the ambient lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen.

• Use a chair that provides good lower-back support.

• Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse.

• Always leave space to rest your hands while using the keyboard or mouse.

26 | About your monitor

Page 27

• Let your upper arms rest naturally on both sides.

Monitor screen at or below eye level

Monitor and keyboard positioned directly in front of the user

Feet flat on the floor

Wrists relaxed and flat

• Ensure that your feet are resting flat on the floor.

• When sitting, make sure that the weight of your legs is on your feet and not on

the front portion of your seat. Adjust your chair's height or use a footrest

if necessary to maintain a proper posture.

• Vary your work activities. Try to organize your work so that you do not have

t and work for extended periods of time. Try to stand or get up and

to si walk around at regular intervals.

• Keep the area under your desk clear of obstructi

ons and cables or power cords that may interfere with comfortable seating or present a potential trip hazard.

About your monitor | 27

Page 28

Handling and moving your display

To ensure that the monitor is handled safely when lifting or moving it, follow the guidelines mentioned below:

• Before moving or lifting the monitor, tur monitor.

• Disconnect all cables from the monitor.

• Place the monitor in the original box wi

• Hold the bottom edge and the side of t excessive pressure when lifting or moving the monitor.

n off your computer and the

th the original packing materials.

he monitor firmly without applying

• When lifting or moving the monitor, ensure that the screen is facing away from you and do not press on the display area to avoid any scratches or damage.

• When transporting the monitor, avoid any sudden shock or vibration to it.

28 | About your monitor

Page 29

• When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage to the monitor or cause personal injury.

Maintenance guidelines

Cleaning your monitor

WARNING: Using improper methods when cleaning the result in a physical damage to the screen or the body of your Dell monitor.

CAUTION: Read and follow the Safety instructions before cleaning the monitor.

WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.

For best practices, follow the instructions cleaning, or handling your monitor:

• To clean the Dell monitor screen, lightl water. If possible, use a special screen-cleaning tissue or solution suitable for the Dell Monitor screen.

• Using available dry cloth, gently wipe the time to remove stain and dust.

CAUTION: Do not use detergents or other chemicals such as benzene, thinner, ammonia, abrasive cleaners, or compressed air.

in the list below when unpacking,

y dampen a soft, clean cloth with

film surface in one direction at a

monitor can

About your monitor | 29

Page 30

CAUTION: Using chemicals for cleaning may cause changes in the appearance of the monitor, such as color fading, milky film on the monitor, deformation, uneven dark shade, and peeling of screen area.

Cleaner

Do use • Filtered or distilled water

• Neutral or alkali detergent (for example, dish soap) with water

• LCD/LED screen cleaner (without Acetone)

• Toluene/Acetone/Solvent

Don’t use

WARNING: Do not spray the cleaning solution or even water directly on the monitor surface. Doing so will allow liquids to accumulate at the bottom of the display panel and corrode the electronics resulting in permanent damage. Instead, apply the cleaning solution or water to a soft cloth and then clean the monitor.

NOTE: Monitor damage due to improper cleaning methods and the use of benzene, thinner, ammonia, abrasive cleaners, alcohol, compressed air, detergent of any kind will lead to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty.

• If you notice white powder when you unpack your monitor, wipe it off with a cloth.

• Handle your monitor with care as a darker-colored monitor may get scratched and show white scuff marks more than a lighter-colored monitor.

• To help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn off your monitor when not in use.

• Common glass cleaner

• Household cleaning products

• Abrasive cleaning solution

• Cleaner containing hydrogen peroxide

30 | About your monitor

Page 31

Setting up the monitor

Attaching the stand

NOTE: The stand is not factory-installed.

NOTE: The following instructions are only applicable for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.

CAUTION: The following steps are important screen. Follow the instructions to complete the installation.

move the stand riser, stand base, I/O cover, and VESA adapter from the

1. Re packaging cushion.

NOTE: The graphics are used for illustration purposes only. The appearance of the package cushion may vary.

ign and place the stand riser on the stand base.

2. Al

3. Op

en the screw handle at the bottom of the stand base and turn it

clockwise to secure the stand assembly.

lose the screw handle.

4. C

to protect your curved

Setting up the monitor | 31

Page 32

5. Open the protective cover on the monitor to access the VESA slot on the

display back cover.

6. C

arefully insert the tabs on the stand riser into the slots on the display back

cover and lower the stand assembly to snap it into place.

7. Route the power cable through the cable-management slot on the stand and then through the cable-management clip behind the display.

onnect the power cable to the monitor.

8. C

32 | Setting up the monitor

Page 33

9. Rout

10.Connect

e the required cables through the cable-management slot on the

stand, such as HDMI cable, DisplayPort cable, USB 3.2 Gen 1 (5 Gbps)

pstream and downstream cables, and so on.

NOTE: The USB 3.2 Gen 1 (5 Gbps) cables are not shipped with your display and sold separately.

the required cables to the monitor.

NOTE: Dell monitors are designed to work optimally with the Dellsupplied cables inside the box. Dell does not guarantee the video quality and performance when using non-Dell cables.

NOTE: Route each cable neatly so that the cables are organized before the I/O cover is attached.

CAUTION: Do not plug the power cable into the wall outlet or monitor until you are instructed to do so.

NOTE: If you want to secure your monitor lock, connect the Kensington lock cable to the security-lock slot at this step. For more information about using the Kensington lock (sold separately), see the documentation that is shipped with the lock. The following image is for illustration purposes only. The appearance of the lock may vary.

to a table using the Kensington

Setting up the monitor | 33

turn on the

Page 34

11. Hold the stand riser and lift the monitor carefully, then place it on a flat

surface.

CAUTION: Hold the stand riser firmly when lifting the monitor any accidental damage.

12. Lift the protective cover from the monitor.

13. Slide

the tabs on the I/O cover into the slots on the display back cover until

it snaps into place.

to avoid

NOTE: Ensure that all cables pass through the I/O cover and cablemanagement slot on the stand riser.

34 | Setting up the monitor

Page 35

Connecting the computer

WARNING: Before you begin any of the procedures in this section, follow the Safety instructions.

NOTE: Do not connect all cables to the computer at

NOTE: The images are for illustration purposes only. The appearance of the computer may vary.

To connect your monitor to the computer:

1. Connect the other end of the DisplayPort cable (or Mini-DisplayPort to DisplayPort) or HDMI cable to your computer.

2. Connect appropriate USB 3.2 Gen 1 port on your computer.

onnect the USB peripherals to the SuperSpeed USB 5 Gbps (USB 3.2

3. C Gen 1) downstream ports at the bottom of the monitor.

ug the power cables for your computer and monitor into a wall outlet.

4. Pl

5. Tur

If your monitor displays an image, installation is complete. If it does not

splay an image, see Common problems.

the other end of the USB 3.2 Gen 1 upstream cable to an

n on the monitor and the computer.

the same time.

Setting up the monitor | 35

Page 36

Removing the monitor stand

NOTE: To prevent scratches on the display when removing the stand, ensure that the monitor is placed on a soft, clean surface.

NOTE: The following instructions are applicable only for removing the stand that was shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that were included with the stand.

To remove the stand:

n off the monitor.

1. Tur

2. Disconnect the cabl

3. Plac

e the monitor on a soft cloth or cushion.

4. C

arefully slide and remove the I/O cover from the monitor.

es from the computer.

5. Disconnect the cables from the monitor and slide them out through the cable-management slot on the stand riser.

36 | Setting up the monitor

Page 37

6. Press and hold the stand release button.

ft the stand up and away from the monitor.

7. Li

Setting up the monitor | 37

Page 38

Attaching the VESA adapter (optional)

By installing the supplied VESA adapter onto the back of the display, you can attach a wall-mount kit or 3rd-party arm (sold separately) to the monitor.

NOTE: The wall-mount kit or 3rd-party arm is not shipped with this monitor.

e the monitor panel on a soft cloth or cushion on a stable flat surface.

1. Plac

2. Remove

3. At a. Ins

b. Lowe

4. Using a Phillips crosshead screwdriver, tighten the wall mounting kit

(100 mm x 100 mm) to the VESA adapter with four screws (M4 x 10 mm,

hipped with the monitor).

the monitor stand. (See Removing the monitor stand.)

tach the supplied VESA adapter to the monitor.

ert the tabs on the VESA adapter into the slots on the display back

cover.

r the VESA adapter to snap it into place.

5. Mount the monitor on the wall by following the instructions that come with the purchased wall-mount kit/3rd-party arm.

NOTE: For use only with UL-listed wall mount bracket with minimum weight or load bearing capacity of 27.68 kg.

38 | Setting up the monitor

Page 39

Operating the monitor

Turn on the monitor

Press the power button to turn on the monitor.

Using the joystick

Use the joystick at the bottom of the monitor to make On-Screen Display (OSD) adjustments.

1. Press the joystick to launch the Menu Launcher.

2. Move

3. Press

Joystick Description

the joystick forward/backward/left/right to toggle through options.

the joystick again to confirm the settings and exit.

• When the OSD menu is on, press the joystick to confirm the selection or save the settings.

• When the OSD menu is off, press the Menu Launcher. See Accessing the Menu Launcher.

Operating the monitor | 39

joystick to launch the

Page 40

Joystick Description

• For 2-way (right and left) directional

• Move right to enter the submenu.

• Move left to exit from the current menu.

• Increases (right) or decreases (left) the parameters of selected menu item.

• For 2-way (forward and backward) directional navigation.

• Toggles through the menu items.

• Increases (forward; away from you) or decreases towards you) the parameters of selected menu item.

navigation.

(backward;

Using the On-Screen Display (OSD) menu

Accessing the Menu Launcher

When you move or press the joystick, the center of the screen, allowing you to access the OSD menu and shortcut functions.

To select a function, move the joystick.

Menu Launcher appears at the bottom

The following table describes the Menu Launcher functions:

Label Icon Description

40 | Operating the monitor

To launch the OSD main menu. See Accessing

the menu system.

Page 41

Label Icon Description

Shortcut functions

NOTE: You can set your preferred shortcut keys. See

Personalize for details.

When you move the joystick to the left or right

o toggle through the shortcut functions, the

t selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the joystick to save the changes before exiting.

• Preset Modes: To mode from the list of preset modes.

rk Stabilizer: To access the Dark

• Da Stabilizer adjustment slider.

• Brightness/Contrast: adjustment sliders of brightness and contrast.

• Input Source: from the list of video signals that may be connected to your monitor.

• Volume: slider.

To exit the Menu Launcher.

To access the Volume adjustment

choose a preferred color

To access the

To choose an input source

Exit

When you move or press the joystick, the center of the screen, displaying the current settings of some OSD functions.

NOTE: The Smart HDR state is enabled automatically when your display detects HDR content. It cannot be enabled manually.

OSD Status Bar appears at the top

Operating the monitor | 41

Page 42

Accessing the menu system

After you change the settings, press the joystick to save the changes before p

roceeding to another menu or exit the OSD menu.

NOTE: To exit the current menu item and return to the previous menu, follow the direction icon displayed at the bottom-right corner of the OSD.

Icon Menu and

submenus

Game Use this menu to personalize your visual gameplay

Preset Modes Allows you to choose from the list of preset color

Description

experience.

modes.

• Standard*: Loads the monitor's default color settings. This is the default preset mode. (* means DisplayHDR-compliant)

42 | Operating the monitor

Page 43

Icon Menu and

menus

sub

Preset Modes • Cr

Description

eator: Allows you to set Color Space to DCI-P3

or sRGB and adjust the Gamma level (between 1.8 and 2.6). This mode is available only for SDR mode and will be disabled when HDR is on.

S: Loads color settings ideal for First-Person

• FP Shooter (FPS) games.

• MOBA/RTS: Loa Multiplayer Online Battle Arena (MOBA) and RealTime Strategy (RTS) games.

• RPG: Loads Games (RPG).

• SPORTS: games.

• Game customize the settings of color (R/G/B/C/M/Y) and Dark Stabilizer for your gaming needs.

• Wa The screen appears warmer with a red/yellow tint.

• Co The screen appears cooler with a blue tint.

• Cu color settings. Use the joystick to adjust the three colors (R, G, B) values and create your own preset color modes.

Loads color settings ideal for sports

1/Game 2/Game 3: Enables you to

rm: Presents colors at lower color temperatures.

ol: Presents colors at higher color temperatures.

stom Color: Enables you to manually adjust the

ds color settings ideal for

color settings ideal for Role-Playing

Operating the monitor | 43

Page 44

Icon Menu and

submenus

Game Enhance

Mode

Descriptio

The feature offers three available functions to enhance your game

• Off: Select to disable the functions under Game Enhance Mode.

• Timer: the upper left corner of the display. The timer shows the time elapsed since the game starts. Select an option from the time-interval list to keep you aware of the remaining time.

• Fr second when playing games. The higher the rate, the smoother the motion appears.

• Display Alignm perfect alignment of the video contents from multiple displays. Pressing the joystick again will exit the Display Alignment mode.

play experience.

Allows you to disable or enable the timer at

ame Rate: Select to display the current frames per

ent: Select to help ensure the

44 | Operating the monitor

Page 45

Icon Menu and

menus

sub

Dark Stabilizer The feature improves the visibility in the dark

scenarios. The higher the value (between 0 to 3), the better visibility in dark area of the display image.

HDR Mode Allows you to set the HDR mode to HDR 400 True

Black or HDR Peak 1000. Press the joystick to confirm

the selection.

Reset Game Resets all settings under the Ga

defaults.

Description

gaming

me menu to the factory

Operating the monitor | 45

Page 46

Icon Menu and

submenus

Brightness/

Contrast

Brightness Brightness adjusts the luminance of the backlight.

Contrast Adjust Brightness firs

Descriptio

Use this menu to activate Brightness/Contrast adjustment.

Move the joystick to adjust the brightness level (m

inimum 0/maximum 100).

t, and then adjust Contrast only if

further adjustment is necessary. Move the joystick to adjust the c

0/maximum 100). The Contrast feature

between darkness and lightness on the monitor screen.

adjusts the degree of difference

ontrast level (minimum

46 | Operating the monitor

Page 47

Icon Menu and

sub

menus

Input Source Use this menu to select between the different video

DP Select the DP input when you are using the

HDMI 1 Select the HDM

HDMI 2

Auto Select Automatically scans for avail

Description

gnals that may be connected to your monitor.

DisplayPort (DP) connector. Press the joystick to confirm the selection.

I 1 or HDMI 2 input when you are using the HDMI connector. Press the joystick to confirm the selection.

able input sources. Press

the joystick to confirm the selection.

Operating the monitor | 47

Page 48

Icon Menu and

submenus

AlienFX

ghting

Description

Adjusts the LED light settings for the Alienware logo, ring strip, downlights, and Power button.

Before making any adjustments, select any or all of these four zones from the submenus. The following illustrations indicate the lighting zones.

48 | Operating the monitor

Page 49

Icon Menu and

sub

menus

All Zones To specify an LED lighting color for the selected zone,

Zone 1: Logo Zone 2: Ring

Zone 3:

Downlights

Zone 4: Power

tton

Description

On, move the joystick to highlight Custom

select Color, and press the joystick to enter its submenu.

Then move the joystick to make a selection from the list of 20 available colors.

Operating the monitor | 49

Page 50

1 000

2 28 0 178

3 51 0 178

4 178 0 178

5 167 16 113

6 178 0 50

7 178 0 0

8 178 38 0

9 178 63 0

10 178 105 0

11 119 178 0

12 69 178 0

13 40 178 0

14 0 178 0

15 0 178 9

16 0 178 24

17 0 173 121

18 085165

19 0 43 178

20 0 0 178

No.

Icon Menu and

submenus

Descriptio

The following table depicts the color number and the

odes used for the 20 LED colors.

RGB c

50 | Operating the monitor

To turn off the light for All Zones/Zone 1/Zone 2/ Zone 3, se

lect Off.

For Zone 4, you may specif the monitor is in on or standby mode.

NOTE: These functions are disabled when Spectrum, Comet, or Rainbow Cycle (under Lighting Effects) is activated.

y to turn off the light when

Page 51

Icon Menu and

menus

sub

Custom It is a read-only menu. When you use Custom Color

Lighting

Effects

Description

or/and Lighting Effects to adjustments, this menu status shows Off; when you make the LED lighting adjustments through AlienFX application, the status shows On.

The default setting is Of effect for the LED lights from the provided options.

• Spectrum: Select to make AlienFX lights of four

zones glow and change colors in the sequence of the color spectrum: red, orange, yellow, green, blue, indigo, and violet.

met: Select to let the LED lights glow like the

• Co

shimmering comet. Move the joystick to highlight Custom Color, and press the joystick to enter its submenu. Then move the joystick to make a selection from the list of 20 available colors.

• Rainbow Cycle: Select

with the LED lights.

make LED lighting

f. You can choose a lighting

to deliver the rainbow effect

Reset AlienFX

hting

Lig

NOTE: When any of the above options is selected, those functions under AlienFX Lighting (except Reset AlienFX Lighting) will be turned off.

Resets all settings under the AlienFX Lighting menu to the factory defaults.

Operating the monitor | 51

Page 52

Icon Menu and

submenus

Audio

Volume Move the joystick to adjust the volume level of

Reset Audio Resets all settings under the Audio menu to

Descriptio

headphone output (minimum 0/maximum 100).

defaults.

the factory

52 | Operating the monitor

Page 53

Icon Menu and

menus

sub

Menu Use this menu to adjust the settings of the OSD, such

Language Sets the OSD display to one of the eight languages:

Transparency Move the joystick to chang

Timer Sets the length of time for the OSD to remain active

Reset Menu Resets all settings under the Menu

Description

the languages of the OSD, the amount of time the

as, menu remains on screen, and so on.

English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese.

e the menu transparency

(minimum 0/maximum 100).

after your la Move the joystick to adjust the slider in 1 second

incremen

defaults.

st operation with the joystick.

t, from 5 to 60 seconds.

menu to the factory

Operating the monitor | 53

Page 54

Icon Menu and

submenus

Personalize

Shortcut Key 1 Allows you to choose a feature from Preset Modes,

Shortcut Key 2 Shortcut Key 3 Shortcut Key 4 Shortcut Key 5

Reset

Personali

zation

Others

Game Enhance Mode, Dark Stabilizer, Brightness/ Contrast, Input Source, or Volume and set it as a

shortcut key. Press the joystick to confirm the selection.

Resets all settings under the Personalize menu to the factory defaults.

Descriptio

Display Info Displays the monitor's current settings.

Firmware Displays the firmware version of your monitor.

Service Tag Displays the Service Tag of your monitor. The Service

ag is a unique alphanumeric identifier that is required when you contact Dell technical support, access warranty information, search for latest drivers on Dell support website and so on.

54 | Operating the monitor

Page 55

Icon Menu and

menus

sub

Ambient Light

Sensor

Eco Mode When the computer goes into standby mode, the Eco

OLED Panel Maintenance

Description

When you set it to On, t adjusts the brightness of the display based on ambient light conditions. The default setting is Off.

NOTE: When HDR content is displayed, this option is disabled.

Mode

enables the monitor to go into Standby mode as well. The default setting is On. Selecting Off may prevent the monitor from going into Standby mode.

NOTE: Pressing the joystick may wake up the monitor after it goes into Standby mode.

he monitor automatically

The feature prevents the screen from image retention by offering these functions:

• Pixe

l Refresh: To reduce temporary image retention on the screen, you can manually activate this function after using the monitor for a couple of hours. Alternatively, the function will be activated automatically when you have used the monitor for 4 hours/20 hours. The process takes approximately 6 to 8 minutes to complete.

NOTE: The power LED indicator blinks slowly in green during the refresh process.

NOTE: If the accumulated usage time exceeds 4 hours, Pixel Refresh will be activated automatically when the monitor goes into Standby mode.

Operating the monitor | 55

Page 56

Icon Menu and

submenus

OLED Panel

Maintenance

Descriptio

• Panel Refr retention caused by static content when you use the monitor for 1500 hours, you can manually activate this function to refresh the pixels. Alternatively, the function will be activated automatically when the accumulated usage time exceeds the factory default setting (1500 hours). The process takes approximately an hour to complete.

NOTE: The power LED indicator blinks slowly in red during the refresh process.

NOTE: To obtain a better performance of Panel Refresh, activate the function within a temperature range of 0°C to 45°C.

• Auto W the warning messages as reminders whenever the accumulated usage time exceeds the factory default settings. The default setting is On. If you select Off, the warning message will not appear, yet the calculation of accumulated usage hours continues.

NOTE: If Auto Warning Message is set to Off and the accumulated usage time exceeds 4 hours, Pixel Refresh will be activated automatically when you press the power button of the monitor or the monitor goes into Standby mode.

esh: To prevent permanent image

arning Message: To automatically provide

NOTE: This option is available only in the latest firmware version (A01).

Factory Reset Resets all OSD settings to the factory defaults.

56 | Operating the monitor

Page 57

OSD warning message

When you adjust the Brightn the following message appears:

NOTE: If you select Yes, the message will not appear the next time you changes the Brightness setting.

When you change the default setting of pow such as Eco Mode or Preset Modes, the following message appears:

ess level above the default level for the first time,

er saving features for the first time,

NOTE: If you select Yes for either of the features mentioned above, the message will not appear the next time you change the settings of these features. When you perform a factory reset, the message will appear again.

When the monitor goes into Standby mode, the

When Eco Mode is On

following message appears:

Operating the monitor | 57

Page 58

When Eco Mode is Off

Activate the computer and wake up the When Pi

Once you select Yes, the monitor will be turned off and the refresh process will run automatically. The process takes approximately 6 to 8 minutes to complete.

When the monitor is turned on after four hours of cumulative usage, the Pix

Refresh function runs automatically and notifies you with the following message:

xel Refresh is selected, the following message appears:

monitor to gain access to the OSD.

Select Yes, and the refresh process will run automatically after the monitor is turned off. The process takes approximately 6 to 8 minutes to complete.

58 | Operating the monitor

Page 59

When the monitor is turned on after twenty hours of cumulative usage, the Pi Refresh function runs automatically and notifies you with the following message:

Select Yes, and the refresh process will run automatically after the monitor is turned off. The process takes approximately 6 to 8 minutes to complete.

When Panel Ref more than 1500 hours, the following message appears:

resh is selected or the cumulative usage time of the monitor is

xel

Select Proceed, and the refresh process will run automatically. The process takes approximately an hour to complete.

Operating the monitor | 59

Page 60

If you press the power button during the process of running Pix Panel Refresh, the following message appears:

When you set Auto Warning Message to Off, the following message appears:

When Factory Reset is selected, the following message appears:

el Refresh or

See Troubleshooting for more information.

60 | Operating the monitor

Page 61

Setting the maximum resolution

NOTE: The steps may vary slightly depending on the version of Windows you have.

To set the maximum resolution for the monitor: In Windows 8.1:

1. For Windows 8.1, select the Desktop tile to switch to classic desktop.

2. Right-click on the desktop and click Screen resolution.

3. If you have more than one monitor connected, ensure that you select AW3423DW.

4. Click the Screen Resolution dropdown list and select 3440 x 1440.

5. Click OK.

In Windows 10 and Windows 11:

1. Right-click on the desktop and click Display settings.

2. If you have more than one monitor connected, ensure to select AW3423DW.

3. Click the Display Resolution dropdown list and select 3440 x 1440.

4. Click Keep changes.

If you do not see 3440 x 1440 as an option, you must update your graphics driver to the latest version. Depending on your computer, complete one of the following procedures:

If you have a Dell desktop or a laptop:

•Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card.

If you are using a non-Dell computer (laptop or desktop):

• Go to the support site for your computer and download the latest graphic drivers.

• Go to your graphics card website and download the latest graphic drivers.

Operating the monitor | 61

Page 62

Using the tilt, swivel, and vertical extension

NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.

Tilt and swivel extensions

With the stand attached to the monitor, you can tilt and swivel the monitor for

he most comfortable viewing angle.

NOTE: The stand is not factory-installed.

NOTE: The slant angle of this monitor is between -5° and +5°, not allowing for pivot movements.

Vertical extension

NOTE: The stand extends vertically up to 110 mm. The following figure illustrates how to extend the stand vertically.

62 | Operating the monitor

Page 63

Using AlienFX application

You can configure the LED lighting effects across multiple distinct zones on your Alienware monitor through AlienFX in Alienware Command Center (AWCC).

NOTE: If you have an Alienware Gaming Desktop or Laptop, you can directly access AWCC to control the lightings.

NOTE: For more information, see Alienware Command Center Online Help.

Prerequisites

Before installing the AWCC on a non-Alienware system:

• Ensure that the OS of your computer is Windows 10 R3 or later.

• Ensure your Internet connection is active.

• Ensure that the supplied USB 3.2 Gen 1 (5 Gbps) upstream cable is connected to both the Alienware monitor and the computer.

Installing AWCC through Windows update

1. The AWCC application is downloaded and will be automatically installed.

The installation takes a few minutes to complete.

2. Navigate to the program folder to ensure that the installation is successful. Alternatively, you can find the AWCC application in the Start menu.

3. Launch AWCC and perform the following steps to download the additional software components:

•In the Settings window, click Windows Update, and then click Check

for updates to check the Alienware driver update progress.

• If the driver update is not responding in your computer, install AWCC

from the Dell Support website.

Installing AWCC from the Dell Support website

1. Enter AW3423DW in the query field at www.dell.com/support/drivers,

and download the latest version of the following items:

• Alienware Command Center Application

• Alienware Gaming Monitor Communication Driver

2. Navigate to the folder in which you saved the setup files.

3. Double-click the setup file and follow the on-screen instructions to

complete the installation.

Using AlienFX application | 63

Page 64

Navigating the AlienFX window

With the Alienware Command Center, AlienFX enables you to control the LED lighting colors and transition effects for your Alienware monitor.

In the AWCC home screen, click FX in the screen of AlienFX.

The following table describes the functions and features on the home screen:

Callout Function Description

A CREATE NEW

THEME...

B Edit controls • EDIT: Provides options

C Theme components You can use these components (LIGHTING,

D THEMES li

E Background

controls

F Help Click to access the AWCC Online Help.

G Window controls You can use the buttons to minimize, maximize, or

st Displays the themes in list view or grid view.

Click add a theme.

lighting settings for your theme.

• GO DI

• GO DA

MACROS, SETTINGS) t theme as an active theme.

Adjusts the background animation effects.

restore the size selected, the application will close.

top menu bar to access the home

and then enter a name in the text box to

for you to customize

M: Makes the light dimmer.

RK: Turns off the light.

o make the selected

of the window. When

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When you start to customize a theme, you should

Screen with the front view of monitor

see the following screen:

Screen with the back view of monitor

The following table describes the function

Callout Function Description

H LIGHTING pane

I SAVE THEME Click to save all adjustments and changes for the

J Zone selection To make adjustments for a single zone, click the

l Use the controls in this panel to set up lighting

effects for a theme. See Setting lighting effects for details.

theme.

pecific check box. To make adjustments for all

zones, select the All Zones check box.

s and features on the screen:

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Callout Function Description

K Live preview The lighting zones are with numbered callouts.

You may select a single zone by clicking the number on the image. When you make lighting adjustments, the preview of the monitor displays the new effects simultaneously.

L Thumbnails Displays the thumbnails of the Alienware monitors

cted to your computer. The image

conne displayed in the live preview area is selected from this thumbnail list.

Creating a theme

To create a theme with your preferred lighting settings:

1. Launch AW

2. Cl

ick FX in the top menu bar to access the home screen of AlienFX.

CC.

3. In the top-left

4. In the

5. Sp

6. In the LIGHTING p

NOTE: Some effects are available for All Zones only, such as Spectrum, Static Default Blue, Rainbow Cycle, Blink, Comet, Breathing RGB, and Racing.

7. Repeat step 5 and step 6 to make more configuration options available to

8. Wh

CREATE NEW THEME text box, type the theme name.

ecify the lighting zone(s) for which you want to make lighting

adjustments by:

• selecting the zone check box(es) above the live preview area, or clicking the numbered callout on the image of monitor

•

drop-down list. See Setting lighting effects for details.

your preference.

en done, click SAVE THEME. A toast notification appears in the right-

bottom corner of the screen.

corner of the window, click to create a new theme.

anel, select your preferred lighting effects from the

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Setting lighting effects

The LIGHTING panel provides various lighting effects. You may click Effect to open a drop-down menu with available options.

NOTE: The options displayed may vary depending on the lighting zone(s) you specified.

The following table provides an

Morph Description

overview of different options:

The effect changes the light color into another through a seamless transition.

To adjust the morph:

1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field.

NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to edit the color codes.

2. To add the selected color to the list of YOUR COLORS for quick access in the future, click

. At most 12 colors can be added to the list.

NOTE: To remove an existing color chip from the list, right-click on it.

3. Repeat the previous steps to specify Color 2

to be the ending light color.

4. Drag the BRIGHTNESS slider to adjust the brightness of the color.

5. Drag the TEMPO slider to adjust the transition speed.

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Pulse Description

The effect makes the light flash with a short pause. To adjust the pulse:

1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field.

NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to edit the color codes.

2. To add the selected color to the list of YOUR COLORS for quick access in the future, click

. At most 12 colors can be added to the list.

NOTE: To remove an existing color chip from the list, right-click on it.

3. Drag the BRIGHTNESS slider to adjust the

brightness of the color.

4. Drag the TEMPO slider to adjust the pulsing speed.

Color Description

The effect makes the LED light in a single static color.

To adjust the color:

1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field.

68 | Using AlienFX application

NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to edit the color codes.

2. To add the selected color to the list of YOUR COLORS for quick access in the future, click

. At most 12 colors can be added to the list.

NOTE: To remove an existing color chip from the list, right-click on it.

3. Drag the BRIGHTNESS slider to adjust the

brightness of the color.

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Spectrum Description

The effect makes the light change in sequence of spectrum: red, orange, yellow, green, blue, indigo, and violet.

You can drag the TE transition speed.

NOTE: The option is available only when you select All Zones to

MPO slider to adjust the

make lighting adjustments.

Breathing Description

The effect makes the light change from bright to dim.

To adjust the breathing:

1. Pick a

2. To add the selected color to the list of YOUR

preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field.

NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to edit the color codes.

COLORS for quick access in the future, click

. At most 12 colors can be added to the list.

3. Drag the TEMPO slider to adjust the transition speed.

Static Default Blue Description

This effect makes the lights glow solid blue. You can drag the BRI

the intensity of the color from strong to light.

GHTNESS slider to change

NOTE: The option is available only when you select All Zones to

make lighting adjustments.

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Rainbow Cycle Description

This effect makes the lights change in the sequence of rainbow colors.

You can drag the B the intensity of the color from strong to light.

You can drag the TE transition speed.

RIGHTNESS slider to change

MPO slider to adjust the

NOTE: The option is available only when select All Zones to make lighting adjustments.

Blink Description

This effect makes the lights blink rapidly with RGB colors.

You can drag the B the intensity of the color from strong to light.

You can drag the TE transition speed.

NOTE: The option is available only when select All Zones to make lighting adjustments.

RIGHTNESS slider to change

MPO slider to adjust the

Comet Description

Select to deliver a dynamic comet light effect. To make the adjustments:

ck a preferred color from the color palette

1. Pi or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field.

NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to edit the color codes.

2. To add the selected color to the list of YOUR COLORS for quick access in the future, click

. At most 12 colors can be added to the list.

you

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NOTE: To remove an existing color chip from the list, right-click on it.

3. Drag the BRIGHTNESS slider to adjust the

brightness of the color.

4. Drag the TEMPO slider to adjust the pulsing speed.

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Breathing RGB Description

Select to apply a breathing RGB light effect. You can drag the BRI

the intensity of the color from strong to light. You can drag the TE

transition speed.

NOTE: The option is available only when you select All Zones to

GHTNESS slider to change

MPO slider to adjust the

make lighting adjustments.

Racing Description

This effect makes the lights flash in a fast cycle of RGB colors.

You can drag the BRI the intensity of the color from strong to light.

You can drag the TE transition speed.

NOTE: The option is available only when you select All Zones to

GHTNESS slider to change

MPO slider to adjust the

make lighting adjustments.

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Troubleshooting

WARNING: Before you begin any of the procedures in this section, follow the Safety instructions.

Self-test

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

n off both your computer and the monitor.

1. Tur

2. Unplug the

3. Tur

n on the monitor.

NOTE: A dialog box should appear on the screen, indicating that the monitor is working correctly and it is not receiving a video signal. While in self-test mode, the power LED blinks white (default color).

video cable from the computer.

When Eco Mode is On

When Eco Mode is Off

NOTE: This dialog box also appears during normal operation, if the video cable is disconnected or damaged.

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4. Turn off your monitor and reconnect the video cable; then turn on both

your computer and the monitor.

After performing the above steps, if the monitor displays no video output, then the problem may be with the graphics card or the computer.

Built-in diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of the screen).

2. Move and hold the joystick left for five seconds. A gray screen appears after one second.

3. Observe if the screen has any defects or abnormalities.

4. Press the joystick. The color of the screen changes to red.

5. Observe if the screen has any defects or abnormalities.

6. Repeat steps 4 and 5 to inspect the display in green, blue, black, and white

screens.

The test is complete when the white screen appears. To exit, press the joystick again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

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Common problems

The following table contains general information about common monitor problems you might encounter and the possible solutions:

Common

symptoms

No video/ power LED off

No video/ power LED on

Poor focus Picture is fuzzy,

Shaky/jittery video

What you

experience

No picture • Ensure that the video cable connecting

No picture or no brightness

blurry, or ghosting

Wavy picture or fine movement

Possible solutions

the monitor and the computer is properly connected and secure.

• Verify that the power outlet is functioning properly using any other electrical equipment.

• Ensure that the power button is depressed fully.

• Ensure that the correct input source is selected in the

• Increase brightness and contrast controls in the

Brightness/Contrast menu.

• Perform monitor self-test feature check.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

• Ensure that the correct input source is selected in the

• Eliminate video extension cables.

• Reset the monitor to factory settings.

• Change the video resolution to the correct aspect ratio.

• Reset the monitor to factory settings.

• Check environmental factors.

• Relocate the monitor and test in another room.

Input Source menu.

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Common

symptoms

Missing pixels OLED screen has

Stuck-on pixels OLED screen has

Brightness problems

Geometric distortion

Horizontal/ vertical lines

Synchronization problems

What you

experience

spots

bright spots

Picture too dim or too bright

Screen not centered correctly

Screen has one or more lines

Screen is scrambled or appears torn

Possible solutions

• Cycle power On-Off.

• Pixel that is permanently off is a natural defect that can occur in OLED technology.

• For more information on Dell Monitor Quality and Pixel Policy, see Dell support site:

www.dell.com/pixelguidelines.

• Cycle power On-Off.

• Pixel that is permanently off is a natural defect that can occur in OLED technology.

• For more information on Dell Monitor Quality and Pixel Policy, see Dell support site:

www.dell.com/pixelguidelines.

• Reset the monitor to factory settings.

• Adjust brightness and contrast controls in the

Brightness/Contrast menu.

Reset the monitor to factory settings.

• Reset the monitor to factory settings.

• Perform monitor self-test feature check and determine if these lines are also in self-test mode.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

• Reset the monitor to factory settings.

• Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.

• Check for bent or broken pins in the video cable connector.

• Restart the computer in the safe mode.

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Common

symptoms

Safety related issues

Intermittent problems

Missing color Picture missing

Wrong color Picture color not

Wrong color in HDR mode

What you

experience

Visible signs of smoke or sparks

Monitor malfunctions on and off

color

good

Color banding in the pictures

Possible solutions

• Do not perform any troubleshooting steps.

• Contact Dell immediately.

• Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

• Reset the monitor to factory settings.

• Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.

• Perform monitor self-test feature check.

• Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

• Check for bent or broken pins in the video cable connector.

• Change the settings of the Preset Modes in the Game menu OSD depending on the application.

•Adjust R/G/B value under Custom Color in the Game menu OSD.

• Run the built-in diagnostics.

Try to lower down the frequency (DP: 3440 x 1440 at 144 1440 at

60 Hz).

Hz, HDMI: 3440 x

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Product specific problems

Specific symptoms What you experience Possible solutions

Screen image is too small

Cannot adjust the monitor with the joystick

No input signal when user controls are pressed

The picture does not fill the entire screen

The displayed pictures appear incorrectly when the DP/HDMI cable is connected through a USB-C adapter or dock to your laptop or desktop

Image is centered on screen, but does not fill entire viewing area

OSD does not appear on the screen

No picture, the LED light

is white

The picture cannot fill the height or width of the screen

Display will freeze, has black screen or display abnormal screen

Reset the monitor to factory settings.

Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor.

• Check the signal source. Ensure that the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

• Check whether the signal cable is plugged in properly. Replug the signal cable if necessary.

• Reset the computer or video player.

• Due to different video formats (aspect ratio), the monitor may display in full screen.

• Run the built-in diagnostics.

Do not use a USB-C adapter or dock. Connect the DP/HDMI cable directly to your laptop or desktop.

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Specific symptoms What you experience Possible solutions

Screen flickering There are some

noticeable flickering in the displayed pictures

Image retention from a static image left on the monitor for a long period of time

Unevenness in luminance or color of the screen images

Faint shadow from the static image displayed appears on the screen

Visible spots (bright or dark) or lines or Mura appear on the screen

• Use the native resolution of your monitor (3440 x 1440 at 60

Hz) or higher refresh rate.

• If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).

• If you are using an NVIDIA graphics card and G-Sync is turned on, turn off G-Sync.

• If you are using an AMD graphics card and Free-Sync is turned on, turn off Free-Sync.

• Update the graphics card driver and firmware to the latest version.

• Change the cable connecting the monitor to the computer. A defective cable can cause the signal to break while being transmitted across the wire.

• Check the surroundings. Electromagnetic fields can cause screen flickering. If there is another device plugged into the same power strip as the monitor, try to remove it.

• Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting.

• Alternatively, use a dynamically changing screensaver.

• Perform the function of Pixel

Refresh or Panel Refresh. See

OLED Panel Maintenance.

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Specific symptoms What you experience Possible solutions

In the HDR Peak 1000 mode, the

displayed images are dimmer than they are in the HDR 400 True Black mode

Pixel shifting occurs The image on the

Fan problem The fan inside the

The HDR Peak 1000 mode is ideal for the HDR content with a peak brightness of 1000 nits. When displaying non-HDR content, such as browsers and editors, the brightness level in the HDR Peak 1000 mode is observed to be lower as compared to that in the HDR 400 True Black mode due to the luminance control method of OLED panels

screen moves slightly sometimes.

monitor keeps running in sleep mode or when DC is off

• For displaying non-HDR content, such as Office applications, disable the HDR display feature in Windows display settings.

• For displaying HDR videos or games with a maximum peak brightness of 1000 nits, set

HDR Mode to HDR Peak

1000.

• For displaying HDR videos or games which meet the DisplayHDR 400 True Black standard, set HDR Mode to HDR 400 True Black.

Pixel shift is a function that moves the pixels of the screen to prevent image retention on QD-OLED panels. It does not influence your viewing experience.

This is a normal activity that the fan runs continuously for about 9 minutes after the DC is off or your computer goes into sleep mode.

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Universal Serial Bus (USB) specific problems

Specific

symptoms

USB interface is not working

SuperSpeed USB 5 Gbps

B 3.2 Gen 1)

(US

rface is slow

inte

Wireless USB per

ipherals stop working when a USB 3.2 device is plugged in

What you

experience

USB peripherals are not

SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) peripherals work not working at all

Wireless USB pe responding slowly or only working as the distance between itself and its receiver decreases

working

ing slowly or

ripherals

Possible solutions

• Check that your monitor is turned on.

• Reconnect the upstream cable to your co

mputer.

• Reconnect the USB peripherals (downs

• Switch off and then turn on the monitor agai

• Reboot the computer.

• Some USB devices like external por current; connect the device directly to the computer system.

• Check that your computer is S Gen 1)-compatible.

• Some computers have USB 3.2, USB 2.0, and USB 1.1 ports. Ensure that the

• Reconnect the upstream cable to your co

• Reconnect the USB peripherals (downs

• Reboot the computer.

• Increase the distance between the USB 3.2 peripherals and the wireless USB receiver.

• Position your wireless USB receiver as c peripherals.

• Use a USB-extender cable to position the as possible from the USB 3.2 port.

tream connector).

table HDD require higher electric

uperSpeed USB 5 Gbps (USB 3.2

correct USB port is used.

mputer.

tream connector).

lose as possible to the wireless USB

wireless USB receiver as far away

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Appendix

FCC notices (U.S. only) and other regulatory information

For FCC notices and other regulatory information, see the regulatory compliance website located at

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

• Online technical assistance: www.dell.com/support/monitors

• Contacting Dell: www.dell.com/contactdell

EU product database for energy label and product information sheet

AW3423DW: https://eprel.ec.europa.eu/qr/1049154

www.dell.com/regulatory_compliance.

Appendix | 81