Dell A940 User Manual 2

Dell™ AIO Printer A940

Owner’s Manual

Look Inside For:

• Learning about your printer

• Using your printer

• Maintenance and Troubleshooting

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Dell™ AIO Printer A940

Finding information

Refer to: When you need help with:

Setup Diagram This document contains complete setup information.

Drivers and Utilities CD Documentation and drivers are already installed on your

printer when shipped from Dell. You can use the CD to
uninstall/reinstall drivers or access your documentation.

Readme files may be included on your CD to provide
last-minute updates about technical changes to your
printer or advanced technical reference material for
experienced users or technicians.

Owner’s Manual This document contains information about:

•Basic usage

• Scanning, printing, copying, and faxing

•Creative projects

• Ink cartridge ordering information

• Setup troubleshooting

• General troubleshooting

Dell Support Website • Solutions — Troubleshooting hints and tips, articles

from technicians, and online courses

• Upgrades — Upgrade information for components,
such as memory

• Customer Care — Contact information, order status,
warranty, and repair information

• Downloads — Drivers

• Reference — Printer documentation and product
specifications

You can access Dell Support at support.dell.com. Select
your region on the WELCOME TO DELL SUPPORT
page, and fill in the requested details to access help tools
and information.

iii

Understanding the All-In-One parts

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Paper guide

Top cover

Paper exit tray

Printer
(scanner unit)

Paper support

Display

Operator panel
(see page 3)

Scanner lock
(underneath scanner unit)

Scanner
support

iv

USB cable

Power supply

Use the: When you want to:

Display Check the status of the All-In-One.

Operator panel Operate your All-In-One (attached to a computer or

unattached).

For more information, see page 3.

Paper exit tray Stack paper as it exits the All-In-One.

Paper guide Make sure paper feeds correctly into the All-In-One.

Paper support Load paper in the All-In-One.

Power supply Supply power to the All-In-One.

Scanner lock Lock or unlock the scanner.

NOTE: Unlock the scanner before use. Lock the
scanner if you are moving your All-In-One.

Scanner support Keep the printer (scanner unit) open to change

cartridges, unlock the scanner, or lock the scanner.

Printer (scanner unit) • Change cartridges.

• Unlock the scanner.

• Lock the scanner.

NOTE: Lift the printer (scanner unit) to do these
things.

Top cover Place an item on or remove an item from the scanner

glass.

USB cable Connect your All-In-One to a computer.

iii

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Finding your Express Service Code and
Tag number

Your express service code and tag number is located inside the printer, as shown.

Accessing your User’s Guide

To access your User’s Guide:

iv

•Click Start

A940

→ View User’s Guide.

→ Programs → Dell Printers → Dell AIO Printer

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

____________________

Information in this document is subject to change without notice.
© 2003 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell
Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell and DELL logo are trademarks of Dell
Computer Corporation; Microsoft and Windows are registered trademarks of
Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to
either the entities claiming the marks and names of their products. Dell
Computer Corporation disclaims any proprietary interest in trademarks and
trade names other than its own.

____________________

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS.
Use, duplication or disclosure by the Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell
Computer Corporation, One Dell Way, Round Rock, Texas, 78682, USA.

vii

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Safety information

• Use only the power supply provided with this product or the
manufacturer’s authorized replacement power supply.

• Connect the power cord to an electrical outlet that is near the product and
easily accessible.

• Refer service or repairs, other than those described in the user
documentation, to a professional service person.

CAUTION: Do not use the fax feature during a lightning storm. Do not

set up this product or make any electrical or cabling connections,
such as the power supply cord or telephone, during a lightning storm.

viii

Contents

Finding information . . . . . . . . . . . . . . . . . . . . . . . . iii

Understanding the All-In-One parts

Notes, Notices, and Cautions . . . . . . . . . . . . . . . . . . . . vii

Safety information

. . . . . . . . . . . . . . . . . . . . . . . . viii

1 Learning about your printer

Setting up your printer . . . . . . . . . . . . . . . . . . . . . . . 2

Understanding the operator panel . . . . . . . . . . . . . . . . . 3

Operator panel menus

Photo Options menus . . . . . . . . . . . . . . . . . . . . . . 6

Understanding the printer software . . . . . . . . . . . . . . . . 7

Accessing the Dell All-In-One Center

Accessing Print Properties . . . . . . . . . . . . . . . . . . . 8

Using the Dell Photo Editor

Using the Dell Printer Solution Center

Understanding the paper type sensor

. . . . . . . . . . . . . . . . . . . . . . 5

. . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . iv

. . . . . . . . . . . . . . 7

. . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . 11

2 Using your printer

Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Placing your document on the scanner glass . . . . . . . . . . . . 17

Printing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Printing photos

. . . . . . . . . . . . . . . . . . . . . . . . . 18

Contents ix

Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Copying photos

. . . . . . . . . . . . . . . . . . . . . . . . . 24

Scanning

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Scanning photos

. . . . . . . . . . . . . . . . . . . . . . . . 26

Editing scanned images . . . . . . . . . . . . . . . . . . . . . . 29

Using special scan features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Faxing

. . . . . . . . . . . . . . . . . . . . 29

Using BVRP fax software . . . . . . . . . . . . . . . . . . . . . 30

Installing BVRP fax software

. . . . . . . . . . . . . . . . . 30

Configuring BVRP fax software . . . . . . . . . . . . . . . . 31

Sending a one-page fax with BVRP

Sending a multiple-page fax with BVRP

. . . . . . . . . . . . . . 32

. . . . . . . . . . . . 32

Receiving faxes with BVRP . . . . . . . . . . . . . . . . . . 33

Viewing your faxes in BVRP

Using Fax Console

. . . . . . . . . . . . . . . . . . . . . . . . . 33

Installing Fax Console

Configuring Fax Console

Sending a one-page fax with Fax Console

. . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . 34

Sending a multiple-page fax with Fax Console . . . . . . . . . 34

Receiving faxes with Fax Console

Viewing faxes with Fax Console

. . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . 35

3 Maintenance

x Contents

Fax troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . 36

Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing the ink cartridges . . . . . . . . . . . . . . . . . . . 39

Aligning the ink cartridges

After installing cartridges

To improve print quality

. . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . 41

Cleaning the ink cartridge nozzles . . . . . . . . . . . . . . . . . 42

4 Troubleshooting

Setup troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 44

General troubleshooting . . . . . . . . . . . . . . . . . . . . . . 44

Paper misfeeds or multiple sheets feed

Envelopes do not feed properly . . . . . . . . . . . . . . . . . 45

Document does not print

Display language is not preferable

Printer or scanner is not communicating with computer . . . . . 46

Copy quality is unsatisfactory

. . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . 46

More troubleshooting

You receive an error message

Uninstall and reinstall the printer software

Other help sources

. . . . . . . . . . . . . . . . . . . . . . . . . 54

5 Regulatory Notices

6 Appendix

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Limited Warranties and Return Policy

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
72

"Total Satisfaction" Return Policy (U.S. Only) . . . . . . . . . . 75

Limited Warranty Terms for Dell-Branded Hardware Products (Canada
Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

"Total Satisfaction" Return Policy (Canada Only) . . . . . . . . . 79

Dell Software and Peripherals (Canada Only)

One-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only)

. . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . 54

. . . . . . . . . . . . . . . 72

.

. . . . . . . . . . 79

. . . . . . . . . . . . . . . . . . . . . . . . . 80

Contents xi

Dell Computer Corporation
Ink and Toner Cartridges Limited Warranties

. . . . . . . . . . . 82

Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)
82

Ink and Toner Cartridges Limited Warranty (Latin America Only)

83

Dell Software License Agreement

. . . . . . . . . . . . . . . . . 84

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

xii Contents

SECTION 1

Learning about your printer

Setting up your printer

Understanding the operator panel

Understanding the printer software

Understanding the paper type sensor

1

You can use the Dell ™AIO Printer A940 to do a variety of things. A couple of
important things to note:

•You do not need to attach your printer to a computer to make copies.

•You do need to attach your printer to a computer to send faxes.

NOTE: The computer

must have an internal
modem or be connected to
an external modem that is
connected to a telephone
line.

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• If your printer is attached to a computer, you can use the operator panel or
the printer software to create your projects.

Setting up your printer

Follow the instructions on your printer setup documentation to install the
hardware and software. For setup troubleshooting, see page 44.

2 Learning about your printer

Understanding the operator panel

The operator panel buttons help you scan, copy, fax, and customize documents.
The light indicates whether the printer is on, and the display features the printer
status, messages, and menus. You can press and hold some buttons to scroll
through a list of options on the display. The table on page 4 shows what each
button does.

16

1

NOTE: Button functions

(except Cancel) are
disabled during printing,
copying, and scanning.

15

14
13

12

11

10

9

2

3

4

5

6

7

8

Learning about your printer 3

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# Press: To:

1 Number of Copies Specify the number (1–99) of copies to make.

2 Reduce/Enlarge Reduce or enlarge your original document by

percentage, to Fit to Page, or to poster size.

3 Copy Quality Select a copy quality: Quick, Normal, Better, or Best.

4 Black Make a black and white copy using the current copy

settings. For help, see page 24.

5 Copy Photo Begin a photo copy job using current Photo Options

settings (the highest quality scan and print settings).

6 Scan Scan and send to a software application.

7 Fax Scan and send a document to the fax software.

NOTE: The printer must be attached to a computer
with a modem.

8 Power Turn your printer on or off.

9 Cancel Stop a job in progress or clear menu selections.

10 Select Software Select a new scan destination. For help, see page 26.

NOTE: Use this button when the printer is attached to
a computer.

11 Photo Options Select the quantity and size of photograph reprints.

12 Color Make a color copy of a color image using the current

13 Select Choose the option currently shown on the display, or set

14 Right arrow (+) Increase a menu number or scroll forward through a list

15 Left arrow (-) Decrease a menu number or scroll backward through a

16 Options Scroll through the menu headings. For help, see page 5.

4 Learning about your printer

copy settings. For help, see page 24.

the default language and paper size during setup.

of options on the display.

list of options on the display.

Operator panel menus

When you press Options repeatedly, the menu headings below display. When
the menu heading you want displays, press + to scroll through the available
menu items, and then press Select to save the setting.

From this menu: You can:

LIGHTER/DARKER Lighten or darken the copied image.

BLANK PAPER SIZE Specify the size of the paper loaded in the paper

support.

BLANK PAPER TYPE Specify the type of the paper loaded in the paper

support.

NOTE: If you leave this on Auto Detect (the default),
then the paper type sensor (see page 11) optimizes the
setting according to the type of paper loaded.

REPEAT IMAGE Specify the number of images to place on one page.

COLOR Adjust the color intensity of the copy.

ORIGINAL SIZE Specify the size of the document on the scanner glass.

NOTE: Leave this on Auto Detect (the default) unless
the size of the document output you are printing is not
satisfactory.

CONTENT TYPE Specify the type of document on the scanner glass.

COLLATE-BLACK Collate multiple black and white copies.

NOTE: You cannot collate color copies.

IRON-ON/MIRROR Print a mirror image of the scanned image.

CARTRIDGES Select:

• Ink Levels to display the ink cartridge ink
levels.

• Change to see instructions on how to change the
ink cartridges.

• Align to automatically align the ink cartridges.

• Clean to clean the ink cartridges.

• Self Test to print a test page.

Learning about your printer 5

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NOTE: The option

currently selected has an
asterisk (*) beside it on
the display.

From this menu: You can:

POWER SAVE Select a time to begin reducing power:

• Immediately

• After 10 minutes

• After 30 minutes (the default)

• After 60 minutes

•Never

CLEAR SETTINGS Select when (after 2 minutes or never) you would like

your printer to return to the default settings.

SET DEFAULTS Select the current settings as the default settings or

restore the factory default settings.

LANGUAGE Select a language for all display text.

Photo Options menus

The Photo Options menu helps you to customize photos.

1 Press Photo Options, and then + repeatedly to scroll through the available

reprint sizes.

• Original • 4 x 6 • 2 x 2 Poster

• Wallet • 5 x 7 • 3 x 3 Poster

2 When the reprint size you want displays, press Select.

Repeat Photo displays.

3 Press + to turn this option on or off.

NOTE: Leave this option

on to print multiple
images on the same page
if the size selected allows
it.

6 Learning about your printer

4 Press Select.

5 Press Copy Photo.

• 3 x 5 • 8 x 10 • 4 x 4 Poster

Understanding the printer software

The printer software includes the:

• Dell All-In-One Center—helps you perform various scan and copy
operations and manage your saved images.

• Print Properties—helps you adjust printing settings.

• Dell Photo Editor—helps you edit your photos.

• Dell Printer Solution Center—provides maintenance and troubleshooting
help.

Accessing the Dell All-In-One Center

To access the Dell All-In-One Center:

•Click Start

A940

You can use the Dell All-In-One Center to:

• Select a scan destination.

• Select a copy quantity and color.

→ Programs → Dell Printers → Dell AIO Printer

→ Dell All-In-One Center.

NOTE: Available from

almost every application
that prints.

• Scan, copy, print, fax, and do creative tasks.

• Access troubleshooting and maintenance information.

• Preview images you want to print.

• Manage photos (copy them to folders, print them, do creative copying)
using the View Saved Images tab.

Learning about your printer 7

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Accessing Print Properties

You can change your printer settings in Print Properties. To open Print
Properties:

1 With your document open, click File → Print.

The Print dialog box appears.

2 In the Print dialog box, click Properties, Preferences, Options, or Setup

(depending on your program or operating system).

The Print Properties screen appears.

8 Learning about your printer

Using the Dell Photo Editor

The Dell Photo Editor lets you adjust photo attributes (brightness, contrast, and
orientation) of scanned images.

There are two ways to open the Dell Photo Editor:

•Click Start

A940

→ Programs → Dell Printers → Dell AIO Printer

→ Dell Photo Editor.

• From the All-In-One Center, send scanned image to Photo Editor.

The Dell Photo Editor appears.

Learning about your printer 9

Using the Dell Printer Solution Center

The Dell Printer Solution Center is a guide you can refer to for printer help and
to check the current printer status.

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To open the Dell Printer Solution Center, click Start
Printers

→ Dell AIO Printer A940 → Dell Printer Solution Center.

→ Programs → Dell

The Dell Printer Solution Center appears.

The following table describes the Dell Printer Solution Center tabs.

From this tab: You can:

Status (the tab that
appears on Start)

How To • Receive information about basic features.

• Check the current printer status.

• See what type of paper is in the printer.

•View ink levels.

• Receive scan, copy, fax, and print instructions.

• Receive project information.

• Search the electronic guide.

• Go online to view more ideas.

Troubleshooting • Check the current printer status.

10 Learning about your printer

• View recommended Help topics.

• View common troubleshooting topics.

• Search for more specific troubleshooting topics.

• Visit the support area online.

From this tab: You can:

Maintenance • Learn how to install a new ink cartridge.

• View information about how to purchase new
cartridges.

•Print a test page.

• Clean the ink cartridge nozzles.

• Align the cartridges.

• Solve other problems.

• Visit the supplies area online.

NOTE: Some links will not work while a job is in
progress.

Contact Information • View information about ordering ink or supplies.

• View information about contacting Dell Customer
Support.

• View a list of phone numbers.

• Visit the Dell Web site.

Advanced • Change printing status appearance options.

• View software version information.

Understanding the paper type sensor

Your printer has a paper type sensor that detects these paper types:

• Plain paper

• Coated paper

• Glossy/photo paper

• Transparencies

If you load one of these paper types, the printer detects the paper type and
automatically adjusts the paper type settings and print resolution.

Learning about your printer 11

NOTE: Yo u r p r i n t e r

cannot detect the paper
size. For help, see
page 12.

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To choose the paper size:

1 With your document open, click File → Print.

2 In the Print dialog box, click Properties, Preferences, Options, or Setup

(depending on your program or operating system).

The Print Properties screen appears.

3 Click the Paper Setup tab, and then select the paper size you are using.

4 Click OK.

The paper type sensor is on unless you turn it off. If you want to turn it off for
the current print job:

1 With your document open, click File → Print.

2 In the Print dialog box, click Properties, Preferences, Options, or Setup

(depending on your operating system).

The Print Properties screen appears.

3 Click Options.

4 Click Paper Type Sensor Options.

5 Click Allow the paper type sensor to select paper type (the default) to

deselect it.

6 Click OK.

To permanently turn it off:

1 Click Start → Settings → Printers or Start → Printers and Faxes.

2 Right-click the printer icon.

3 Click Properties.

4 Click Printing Preferences.

NOTE: To temporarily

override the paper type
sensor for a particular
print job, specify a paper
type in the GUI (graphical
user interface) under
Specialty paper.

12 Learning about your printer

Click Options or the Printer Settings tab.

5

6 Click Paper Type Sensor Options.

7 Click the box to deselect it.

8 Click OK on each of the open dialog boxes.

SECTION 2

Using your printer

Loading paper

Placing your document on the scanner glass

Printing

Copying

Scanning

Editing scanned images

Faxing

2

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NOTE: Do not force

paper into the printer.

Loading paper

To load other paper types, follow the guidelines on page 15.

To load most types of paper:

1 Place the paper against the right side of the paper support with the print

side facing you and the top of the paper feeding into the paper support.

2 Squeeze and slide the paper guide to the left edge of the paper.

14 Using your printer

You can load up to: Make sure:

100 sheets of plain paper The paper is designed for use with inkjet printers.

10 envelopes

25 sheets of labels The labels are designed for use with inkjet printers.

10 sheets of card stock • The card stock is designed for use with inkjet printers.

• The envelopes are loaded vertically against the right
side of the paper support.

• The stamp location is in the upper left corner.

• The envelopes are designed for use with inkjet
printers.

• You squeeze and slide the paper guide to the left edge
of the envelope (as shown).

• The thickness does not exceed 0.025 inches.

NOTE: To avoid

smearing ink, remove
each transparency or
photo from the paper exit
tray before the next one
exits the printer.
Transparencies and
photos may require up to
15 minutes to dry.

10 greeting cards, index
cards, postcards, or
photo cards

25 sheets of coated,
photo, or glossy paper

10 transparencies • The transparencies are designed for use with inkjet

100 sheets of custom size

paper

25 iron-on transfers • You follow the loading instructions on the iron-on

20 sheets of banner
paper

The cards are loaded vertically against the right side of
the paper support.

The glossy or coated side faces you.

printers.

• The rough side faces you.

Your paper size fits within these dimensions:

Width
– 76 to 216 mm
– 3.0 to 8.5 in.

packaging.

• The blank side faces you.

The banner paper is designed for use with inkjet printers.

Length
– 127 to 432 mm
– 5.0 to 17.0 in.

Using your printer 15

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Before you begin copying, scanning, printing, or sending faxes, refer to the
information below about how much paper the printer exit tray can hold.

The printer paper exit tray can hold:

• 50 sheets of paper • 10 envelopes

• 10 sheets of labels • 10 cards

• 1 transparency • 1 sheet of coated, photo, or glossy
paper

You can use your printer to copy, scan, print, and fax. The following instructions
explain how to complete these tasks.

16 Using your printer

Placing your document on the scanner
glass

1 Open the top cover.

2 Place the item you want to copy face down on the scanner glass.

NOTE: Make sure the

upper left corner of the
front of the item aligns
with the arrow

Close the scanner lid to avoid dark edges.

3

Using your printer 17

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Printing

1 Load paper. For help, see page 14.

2 With your document open, click File → Print.

3 To change the printer settings, click Properties, Options, Setup or

Preferences (depending on the program or operating system).

4 On the three tabs along the left side (Quality/Copies, Paper Setup, and

Print Layout) of the Print Properties screen, confirm the selections, and
then click OK or Print (depending on the program or operating system).

Printing photos

1 Click File → Print.

2 Click Properties.

3 Select the paper type and size.

4 If using photo paper, make sure the glossy side is facing you when you

insert the paper into the paper support.

5 Click Print.

Sharing printers

You can print from multiple computers if your printer is attached to a computer
that is connected to a network.

18 Using your printer

First, follow these instructions while you are at your own computer.

1 Click Start → Settings → Printers.

2 Select the printer Dell AIO Printer A940 icon.

3 Click File Sharing.

4 Click the Shared as check box, and then type a name in the Shared Name

text box.

5 Click Additional Drivers and select the operating systems of all network

clients printing to this computer.

6 Click OK.

If you are missing files, you are prompted to insert the server operating
system CD.

To check that the printer was successfully shared.

• Make sure the printer object in the Printers folder shows it is shared. For
example, in Windows 2000, a hand is shown underneath the printer icon.

• Browse Network Neighborhood. Find the host name of the server and look
for the shared name you assigned the printer.

Now, follow these instructions while you are at the other person’s computer:

1 Click Start → Settings → Printers.

2 Click Add Printer to launch the Add Printer wizard.

3 Click Network Print Server.

4 Select the network printer from the Shared printers list. If the printer is not

listed, type in the path of the printer in the text box.

For exampl e :\\<server host name>\<shared printer name>

The server host name is the name of the server computer that identifies it
to the network. The shared printer name is the name assigned during the
server installation process.

5 Click OK.

If this is a new printer, you may be prompted to install a printer driver. If no
system driver is available, then you will need to provide a path to available
drivers.

6 Select whether you want this printer as the default printer for this client,

and then click Finish.

Print a test page to verify printer installation.

1 Click Start → Settings → Printer.

2 Select the printer you just created.

3 Click File → Properties.

4 From the General tab, click Print Test Page.

When a test page prints successfully, printer installation is complete.

Using your printer 19

NOTE: When you print

multiple images on one
sheet of paper in this way,
you cannot use
Reduce/Enlarge.
Depending on how many
images you want to print
per page, the printer
reduces them to fit on the
page.

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Print repeating images

Load paper in the printer before you begin your project. For help, see page 14.

Using the operator panel Using the printer software

1 On the operator panel, press Options

until Repeat Image displays.

2 Press + to scroll to the number of

images you want to put on one sheet
of paper (1, 4, 9, or 16).

3 Press Select.
4 Press Color or Black to begin copying.
5 After your image prints, press Cancel

to return to Normal Quality.

1 Open the Dell All-In-One Center. For

help, see page 7.
The All-In-One Main Page appears.

2 From the Creative Tasks section, click

Repeat an image several times on one
page.

3 Click Preview Now to view your

scanned image.

4 Adjust the dotted lines to fit around

the portion of the image you want to
print.

5 Click Printer Settings to select your

paper size.

6 Click OK.
7 When you are finished customizing

your image, click Print Now.

20 Using your printer

Print a poster

You can print a poster of an image that you want to enlarge and extend over
multiple pages.

Using the operator panel

1 Load A4 or letter size paper and select the size:

a On the operator panel, press Options until BLANK PAPER SIZE

displays.

b Press + until the paper size on the display matches the paper size you

have loaded.

c Press Select.

2 Open the top cover.

3 Place your document or item on the scanner glass. For help, see page 17.

4 Close the top cover.

5 On the operator panel, press Reduce/Enlarge.

6 Press + until you see the number of pages to be used for your poster on the

display.

For exampl e , 2x2 Poster means the image you scan will be enlarged so
that it fits on four pages.

7 Press Select.

8 To begin copying, press Color or Black.

9 To create your poster, attach the printed pages so that the image is as

continuous and seamless as possible.

10 After your image prints, press Cancel to return to Normal Quality.

Using the printer software

1 Load A4 or letter size paper.

2 Open the top cover.

3 Place your document or item on the scanner glass. For help, see page 17.

4 Open the Dell All-In-One Center. For help, see page 7.

The All-In-One Main Page appears.

5 From the Creative Tasks section, click Print an image as a multi-page

poster.

6 Click Preview Now to view your scanned image.

7 Adjust the dotted lines to fit around the portion of the image you want to

print.

8 Click Printer Settings to select your paper size.

9 Click OK.

10 When you are finished customizing your document, click Print Now.

Using your printer 21

Print a banner

1 Place the stack of banner paper on the top cover, and feed in the first sheet.

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NOTE: Once the printer

begins printing, wait until
you can see the leading
edge of the banner exiting
the printer, and then
carefully unfold the paper
down to the floor in front
of the printer.

2 Click Start → Programs → Dell Printers → Dell AIO Printer

A940

→ Dell Printer Solution Center.

3 Click the How To tab.

4 From the Projects drop down dialog box, select Banners.

5 Click View and follow the instructions to print your banner.

22 Using your printer

Print mirror images and iron-on transfers

To print out a mirror image of your original, use the following steps.

Using the operator panel

1 Open the top cover.

2 Place the item you want to print face down on the scanner glass. Make sure

the upper left corner of the front of the item aligns with the arrow at the
bottom right of the scanner.

3 On the operator panel, press Options repeatedly until Iron-On/Mirror

displays.

4 Press + to choose On, and then press Select.

5 Press Color or Black to begin copying.

6 After your image prints, press Cancel to return to Normal Quality.

Personalize fabric with pictures

Using your computer

Create or open your picture document.

1

2 Click File → Print.

3 Click Properties, Options, Setup or Preferences (depending on the

program or operating system).

Click the Print Layout tab, and then select Mirror.

4

NOTE: To create a fabric

collage, you can repeat
these steps using the same
picture multiple times or
using many different
pictures.

NOTE: Apply the

transfer to a blanket,
pillowcase, sheet set,
T-shirt or another piece of
fabric. Follow the
instructions on the
iron-on transfer package.

Using your printer 23

Copying

You can copy using the operator panel or the software.

First, load your document. For help, see page 17.

Using the operator panel: Using the printer software

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NOTE: Make sure the

upper left corner of the
front of the photo aligns
with the arrow.

1 Make sure your printer is on.
2 Press Number of Copies repeatedly

until the number (any number 1–99)
of copies you want to make displays,
or press + or - to scroll through the
number list.

3 Press Color or Black.

The printer is working when the
display reads COPYING.

After making multiple copies, press
Cancel to return to the default
setting.

1 Make sure your computer and your

printer are on.

2 Open the Dell All-In-One Center. For

help, see page 7.
The All-In-One Main Page appears.

3 Click Preview Now to see your

scanned image.

4 Select a quantity and color for your

copies.
To further customize your copy job,

click See More Copy Settings.

5 When you are finished customizing

your image, click Copy Now.

Copying photos

1 Place your photo on the scanner glass. For help, see page 17.

2 Open the Dell All-In-One Center. For help, see page 7.

3 Click Preview Now.

4 Adjust the dotted lines to fit around the portion of the image you want to

print.

5 From the Copy... Section, select Photo.

24 Using your printer

6 Select a copy quantity if making multiple copies.

7 To further customize your photo, click See More Copy Settings.

8 When you are finished customizing your settings, click Copy Now.

Make color copies

You can make color copies of a child’s artwork, a magazine article, birth

certificate, or other things using the operator panel or the computer.

Using the operator panel Using the printer software

1 Make sure your printer is on.
2 Press Number of Copies if making

multiple copies.

3 Press Color.

1 Make sure your computer and your

printer are on.

2 Open the Dell All-In-One Center. For

help, see page 7.
The All-In-One Main Page appears.

3 From the Copy… section, select

Color Document.

4 Select a copy quantity if making

multiple copies.
To further customize your document,

click See More Copy Settings.

5 When you are finished customizing

your image, click Copy Now.

The printer begins copying using the selected copy settings.

Using your printer 25

Scanning

You can scan using your operator panel and software.

First, load your document. For help, see page 17.

Using the operator panel: Using the printer software

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NOTE: Make sure the

upper left corner of the
front of the photo aligns
with the arrow.

1 Make sure your printer is on.
2 Press Select Software.
3 The scan destination that you last

selected (or the factory default)
displays.

4 Press + to scroll through the list of

scan destinations.

5 When your preferred scan destination

displays, press Select.

6 Press Scan to begin a scan job using

the current settings.

1 Make sure your computer and your

printer are on.

2 Open the Dell All-In-One Center. For

help, see page 7.
The All-In-One Main Page appears.

3 Click Preview Now to see your

scanned image.

4 Adjust the dotted lines to fit around

the part of the image you want to
print.

5 From the Send scanned image to:

drop down box, select your scan
destination.

To further customize your scan job,
click See More Scan Settings.

6 When you are finished customizing

your image, click Scan Now.

Scanning photos

1 Place your photo on the scanner glass. For help, see page 17.

2 Open the Dell All-In-One Center. For help, see page 7.

3 Click Preview Now.

4 Adjust the dotted lines to fit around the portion of the image you want to

print.

26 Using your printer

5 Select your scan destination from the drop-down box.

6 When you are finished customizing your image, click Scan Now.

7 When your document has finished processing, it will open in the program

you chose.

Enlarging or reducing images

You can enlarge or reduce patterns or photos using the operator panel or the
All-In-One Center on your computer.

First, load your document. For help, see page 17.

Using the operator panel Using the printer software

1 On the operator panel, press

Reduce/Enlarge.

2 Press + until you see the option you

want to select: 50% (Half), 100%
(Same), 200% (Double), Custom %,
Fit to Page, 2x2 Poster, 3x3 Poster, or
4x4 Poster.

3 Press Select.
4 To begin copying, press Color or

Black.

5 After your image prints, press Cancel

to return to Normal Quality.

1 Open the Dell All-In-One Center. For

help, see page 7.
The All-In-One Main Page appears.

2 From the Creative Tasks section, click

Enlarge or reduce an image.

3 Follow the instructions on the screen

to select the size of your new image.

4 Adjust the dotted lines to fit around

the portion of the image you want to
print.

5 Click Printer Settings to select your

paper size.

6 Click OK.
7 When you are finished customizing

your image, click Print Now.

Scan a photograph and e-mail it to a friend

1 Open the Dell All-In-One Center. For help, see page 7.

The All-In-One Main Page appears.

NOTE: When you print

multiple images on one
sheet of paper in this way,
you cannot use
Reduce/Enlarge.
Depending on how many
images you want to print
per page, the printer
reduces them to fit on the
page.

2 From the Creative Tasks section, click E-mail an image to a friend.

3 Follow the instructions on the screen to prepare the photo for e-mail.

4 Click Attach Now.

The New Message screen appears.

5 Follow the instructions on the screen.

6 Write a note to accompany the attached photograph.

7 Click Send.

Using your printer 27

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Use Optical Character Recognition

Optical Character Recognition is a software feature that turns a scanned image
into editable text within a word processing program.

1 Open the top cover.

2 Place the item you want to edit face down on the scanner glass. Make sure

the upper left corner of the front of the item aligns with the arrow at the
bottom right of the scanner.

3 Open the Dell All-In-One Center. For help, see page 7.

The All-In-One Main Page appears.

4 From the Creative Tasks section, click Edit text found in a scanned

document (OCR).

5 Follow the instructions on your computer screen.

6 When your document has finished processing, it will open in the program

you chose.

7 Edit your document.

Scan multiple pages or images

NOTE: You are prompted

to put the next item on the
scanner glass after the
first one scans.

28 Using your printer

1 Open the Dell All-In-One Center. For help, see page 7.

The All-In-One Main Page appears.

2 Select your scan destination from the drop-down box.

3 In the Scan… section, click See More Scan Settings, and then click

Display Advanced Scan Settings.

4 On the Scan tab, select Scan multiple items before output.

5 Click OK.

6 When you are finished customizing your image, click Scan Now.

Editing scanned images

With most graphics programs, you can customize your image.

1 From the Dell All-In-One Center, scan your image to the image editor of

your choice.

2 Edit the image using the tools available in your program.

You may be able to:

• Remove red eye

•Crop your image

• Add text to your image

• Adjust the brightness and contrast of your image

• Flip or rotate your image

• Change colors

For help, refer to the documentation that came with your graphics program.

Using special scan features

You can use your printer software to scan in many ways.

You can:

• Repeat images (scan to print). For help, see page 27.

• Autofit (scan to print).

• Multi-up—A printer software option that lets you print multiple pages of a
document on a single sheet of paper. For example, select 4-up to print
reduced images of pages 1 through 4 on the first sheet of paper, images of
pages 5 through 8 on the second sheet, and so on.

• Use Optical Character Recognition to edit text on a document. For more
information, see page 28.

Using your printer 29

Faxing

In order to send and receive faxes with your printer:

• Your computer must have faxing software installed and configured. You
may use BVRP Classic Phone Tools/FaxTools or Microsoft Fax Console.

– See "Using BVRP fax software" on page 30 to use BVRP.

– See "Using Fax Console" on page 33 to use Fax Console.

• Your computer must be equipped with a data/fax modem.

NOTE: A data/fax

modem is not built into
your printer.

NOTE: DSL (digital

www.dell.com/supplies | support.dell.com

subscriber line), ISDN
(integrated services
digital network) and cable

not

modems are
modems and are
supported.

fax

not

• An active telephone line must be connected to the line-in connector of
your data/fax modem.

• Your printer must be connected to the computer with a USB cable.

USB cable

computer connector

printer connector

Using BVRP fax software

30 Using your printer

Installing BVRP fax software

1 Click the Start button.

2 Click All Programs.

A list of your installed software appears.

3 Check for any entry referring to Classic PhoneTools or FaxTools. If you

have either of these entries, skip to “Configuring BVRP fax software.”

4 Click on the desktop.

The All Programs window closes.

5 Insert the Dell Personal All-In-One Printer A940 Drivers and Utilities CD.

An installation window appears.

6 Click Cancel, click the Start button, and then click My Computer.

7 Right-click the CD Drive icon.

A drop-down menu appears.

8 Click Explore.

9 Double-click the Fax folder.

10 Double-click the appropriate language folder.

11 Double-click the Setup icon.

The Installation Wizard appears.

12 Follow the instructions on your computer screen to complete the

installation.

Configuring BVRP fax software

Click the Start button.

1

2 Click All Programs.

3 Click FaxTools or Classic PhoneTools.

The fax configuration wizard begins.

4 Click Next.

5 Read the license agreement, and then click Yes to continue.

6 Enter your name and company name.

7 Click Next.

8 Enter an identifier, phone number, and fax number.

9 Click Next, click Next, and click Next again.

NOTE: Fax service is set

by default to
automatically answer
your phone line after two
rings if you click to select
the Enable Receive check
box. Change these
settings as desired.

Using your printer 31

10 Click Finish.

BVRP fax software launches.

11 Select your country, enter your area code, and enter any number you must

press first before getting to an outside line.

12 Click OK.

13 Select your location and click OK.

14 Click Next, click Next, select your modem, and click Next again.

15 Click Next, click Next, and then click Finish.

Sending a one-page fax with BVRP

1 Ensure that your printer is attached to a computer with a data/fax modem.

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2 Place the document you want to fax face down under the lid of the printer.

3 Press the Fax button on the front of the printer.

BVRP fax software launches.

4 Follow the instructions on your computer screen to send your fax.

Sending a multiple-page fax with BVRP

1 Click the Start button.

2 Move your mouse pointer over All Programs, then Dell Printers, and then

Dell AIO Printer A940.

3 Click Dell All-In-One Center.

4 Click See More Scan Settings.

5 Click Display Advanced Scan Settings.

6 Click to select Scan multiple items before output.

7 Click OK.

8 Select Fax from the Send scanned image to drop-down menu.

9 Place the document you want to fax face down under the lid of the printer.

10 Click Preview Now.

32 Using your printer

A preview of your document appears. Adjust your document and repeat if
necessary.

11 Click Ye s until all pages you want to fax are scanned.

12 Click No.

13 Follow the instructions on your computer screen to send your fax.

Receiving faxes with BVRP

1 Click the Start button.

2 Click All Programs.

3 Click Classic PhoneTools or FaxTools.

BVRP fax software launches. You are now ready to receive a fax.

Viewing your faxes in BVRP

1 Click the Start button.

2 Click All Programs.

3 Click Classic PhoneTools or FaxTools.

4 Click Fax Inbox to view received faxes.

5 Click Fax Outbox to view sent faxes.

Using Fax Console

Installing Fax Console

1 Click the Start button.

2 Click Control Panel.

3 Click Add or Remove Programs.

NOTE: The computer

must be turned on and
BVRP FaxTools must be
configured in order to
receive a fax.

4 Click Add/Remove Windows Components.

5 Click to select Fax Services.

6 Click Next.

If prompted, insert the Microsoft Windows XP CD and click OK. Close the
Welcome to Microsoft Windows XP window when it opens.

7 Click Finish.

8 Close the Add/Remove Programs window.

Using your printer 33

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NOTE: De-selecting the

Enable Send check box
prevents you from sending
faxes. Selecting the
Enable Receive check box
allows you to receive
faxes.

Configuring Fax Console

1 Click the Start button.

2 Move your mouse pointer over All Programs, then Accessories, then

Communications, then Fax.

3 Click Fax Console.

The Welcome to Fax Configuration Wizard appears.

4 Click Next.

5 Enter any appropriate information and click Next.

6 Select your data/fax modem in the drop-down menu under Please select

the fax device.

7 Select or de-select the Enable Send and Enable Receive check boxes as

desired.

Enter your TSID information and click Next.

8

9 Enter your CSID information and click Next.

10 Click to select Print it on and use the drop-down menu to the right of this

field to select Dell AIO Printer A940 if you want to print all received faxes.

11 To create an archive copy of each fax, click to select Store a copy in a folder

and use the Browse button to select the desired archive location.

34 Using your printer

12 Click Next, confirm your settings, and click Finish.

Sending a one-page fax with Fax Console

1 Ensure that your printer is attached to a computer with a modem.

2 Place the document you want to fax face down under the lid of the printer.

3 Press the Fax button on the front of your printer.

The Send Fax Wizard appears.

4 Follow the instructions on your computer screen to send your fax.

Sending a multiple-page fax with Fax Console

1 Click the Start button.

2 Move your mouse pointer over All Programs, then Dell Printers, then Dell

AIO Printer A940.

3 Click Dell All-In-One Center.

4 Click See More Scan Settings.

5 Click Display Advanced Scan Settings.

6 Click to select Scan multiple items before output, and click OK.

7 Select Fax from the Send scanned image to drop-down menu.

8 Place the document you want to fax face down under the lid of the printer.

9 Click Preview Now.

A preview of your document appears. Adjust your document and repeat if
necessary.

10 Click Ye s until all pages you want to fax are scanned.

11 Click No.

12 Follow the instructions on your computer screen to send your fax.

Receiving faxes with Fax Console

1 Click the Start button.

2 Move your mouse pointer over All Programs, then Accessories, then

Communications, then Fax.

3 Click Fax Console.

You are now ready to receive a fax if you selected the Enable Receive check
box when configuring Fax Console.

Viewing faxes with Fax Console

1 Click the Start button.

2 Move your mouse pointer over All Programs, then Accessories, then

Communications, then Fax.

3 Click Fax Console.

Received faxes can be viewed in the Inbox. Sent faxes can be viewed in
Sent Items.

Using your printer 35

www.dell.com/supplies | support.dell.com

Fax troubleshooting

If you are having trouble sending or receiving a fax, ensure that:

• Your computer is equipped with a working data/fax modem.

• An active phone line is connected to the line-in connector of your data/fax
modem.

• Faxing software is installed and configured.

• Your printer is connected to the computer with a USB cable.

36 Using your printer

SECTION 3

Maintenance

Ordering supplies

Replacing the ink cartridges

Aligning the ink cartridges

Cleaning the ink cartridge nozzles

3

www.dell.com/supplies | support.dell.com

Ordering supplies

To order printer supplies or to locate a dealer near you, contact the Dell Web
site at www.dell.com/supplies or www.dell.euro.com/supplies.

Item: Part number:

Black cartridge 7Y743

Color cartridge 7Y745

38 Maintenance

Replacing the ink cartridges

The Dell AIO Printer A940 uses the following cartridges:

Item: Part number:

Black cartridge 7Y743

Color cartridge 7Y745

1 Make sure the All-In-One is on.

2 Lift the printer (scanner unit) until the scanner support keeps it open.

The ink cartridge carrier moves and stops at the loading position unless the
All-In-One is busy.

3 Squeeze the tabs on the cartridge lids, and then lift the lids.

NOTE: For information

about ordering supplies,
see page 38.

Maintenance 39

www.dell.com/supplies | support.dell.com

4 Remove the old cartridges. Store them in an air-tight container or dispose

of them.

5 If you are installing new cartridges, remove the stickers and tape from the

bottom of the cartridges.

NOTICE: Do NOT touch the gold contact area on the cartridges.

6 Insert the new cartridges, and then snap the lids closed.

7 Lift the printer (scanner unit) and push the scanner support back while

lowering the printer (scanner unit) until it is closed.

8 Load paper into the paper support. For help, see page 14.

9 Questions appear on the display. Use the buttons on the operator panel to

answer the questions:

40 Maintenance

a If the color cartridge you installed is New (never been used), press

Select.

If it is old, press +, and then press Select.

b If the black cartridge you installed is New, press Select.

If it is old, press +, and then press Select.

Aligning the ink cartridges

There are two instances when you will align your ink cartridges: after installing
cartridges and to improve print quality.

After installing cartridges

After you install new ink cartridges, a message displays on the operator panel.

1 Make sure plain paper is loaded in the paper support.

2 Press Select to print an alignment page.

To improve print quality

You may want to align your cartridges periodically to improve print quality.

1 On the operator panel, press Options repeatedly until Cartridges displays.

2 Press + until Align displays, and then press Select.

3 Press Select.

An alignment page prints. Once the alignment page prints, your automatic
alignment is complete.

Maintenance 41

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Cleaning the ink cartridge nozzles

To improve print quality, you may need to clean the ink cartridge nozzles.

Clean the nozzles when:

• Characters are not printing completely.

• White dashes appear in graphics or printed text.

• Print is smudged or too dark.

• Colors on print jobs are faded or they differ from the colors on the screen.

• Vertical, straight lines are not smooth.

You can use the operator panel or the Dell Printer Solution Center to clean the
nozzles.

Using the operator panel Using the printer software

1 Load plain paper in the printer. For

help, see page 15.

2 Press Options until Cartridges

displays.

3 Press + until Clean displays.
4 Press Select.

1 Load plain paper in the printer. For

help, see page 15.

2 Open the Dell Printer Solution

Center. For help, see page 10.

3 Click the Maintenance tab.
4 From the Maintenance tab, click

Clean to fix horizontal streaks.

5 Click Print.

A nozzle page prints, forcing ink through the nozzles to clean the clogged
nozzles.

• Print your document again to verify your print quality has improved.

• To further improve print quality, try wiping the ink cartridge nozzles

and contacts (refer to your User’s Guide), and then print your
document again.

• If print quality has not improved, try cleaning the ink cartridge nozzles

up to two more times.

42 Maintenance

SECTION 4

Troubleshooting

Setup troubleshooting

General troubleshooting

Other help sources

4

Setup troubleshooting

If you experience problems while setting up your printer, make sure:

• You unlock the scanner bed. For help locating the scanner lock, see the
picture of the printer on page iv.

• You select your language and default paper size, and then press Select on
the operator panel.

• You only have one Dell AIO Printer A940 attached to your computer.

• Your operating system is compatible with your printer. The Dell AIO
Printer A940 supports Windows XP and Windows 2000.

General troubleshooting

www.dell.com/supplies | support.dell.com

When your printer has a problem, before contacting Dell Customer Support,
check the following items.

If your printer is not attached to a computer, make sure:

• You read and follow any scrolling text Help messages on the display.

• The power supply is plugged into your printer and an electrical outlet.

If your printer is attached to a computer, make sure:

• The USB cable is securely attached to your computer and to your printer.

• Both your computer and your printer are on.

• The Dell AIO Printer A940 is set as your default printer.

Anytime your printer has a problem, make sure:

• Your printer is on.

• The scanner is unlocked.

• You removed the stickers and tape from the bottom of the ink cartridges.
For help, see page 40.

• The paper is loaded correctly.

• You installed both of the ink cartridges. The Dell AIO Printer A940 will
only work if you have both cartridges installed. For help installing the
cartridges, see page 39.

44 Troubleshooting

Paper misfeeds or multiple sheets feed

Make sure:

• You use a paper recommended for inkjet printers.

• You do not force the paper into the printer.

• You do not load too much paper in the printer. For help, see page 14.

• You load the paper correctly.

• The printer is on a flat, level surface.

• The paper guide rests against the left edge of the paper and does not cause
the paper to bow in the paper support.

• You select the correct paper type and size in Print Properties, Preferences,
or in the All-In-One Center.

Envelopes do not feed properly

If regular paper feeds without problems, make sure:

• You load the envelopes correctly. For help, see page 15.

• You use an envelope size supported by the printer and select that size
before you start your print job.

• You have the correct paper type and size selected in Print Properties.

Document does not print

• Make sure the cartridges are properly installed.

• Use an undamaged USB cable.

• Check your printer status to make sure your document is not being held or
paused. To check printer status:

a Click Start → Settings → Printers.

b Double-click the Dell A940 icon, and then click Printer.

c Make sure no check mark appears next to Pause Printing.

• Print a test page:

a Click Start → Programs → Dell Printers → Dell AIO Printer A940

→ Dell All-In-One Center.

Troubleshooting 45

b Click the Maintenance tab.

c From the Maintenance tab, click Print a test page.

NOTE: Photos or

documents containing
graphics may take longer
to print than regular text.

www.dell.com/supplies | support.dell.com

Display language is not preferable

If the language on the printer display is not the language you prefer, change the
language:

1 On the operator panel, press Options until Language displays.

2 Use + to scroll through the list of languages.

3 When your preferred language displays, press Select to set that language as

the default.

Printer or scanner is not communicating with computer

• Disconnect, and then reconnect both ends of the USB cable.

• Unplug the power supply from the electrical outlet. Reconnect the power
supply (refer to your setup documentation). Turn the power on.

• Restart your computer. If problems persist, see page 54, Uninstalling and
reinstalling the software.

Copy quality is unsatisfactory

The following topics can help you improve unsatisfactory print quality on your
document.

If your document is too light or too dark:

46 Troubleshooting

1 On the operator panel, press Options until Lighter/Darker displays.

2 Press + to darken your document or - to lighten it.

3 Press Select.

If you are copying in black and white and want to improve the quality:

1 Open the Dell All-In-One Center. For help, see page 7.

The All-In-One Main Page appears.

2 In the Copy… section, click See More Copy Settings.

3 Click Display Advanced Copy Settings.

4 Click the Scan tab.

5 From the Color depth drop down menu, select Gray.

6 Click OK.

If you are scanning or copying from a printed source, and your copy has a
checkerboard pattern on it, follow these directions:

For scanning:

1 Open the Dell All-In-One Center. For help, see page 7.

The All-In-One Main Page appears on your computer screen.

2 From the Scan… section, click See More Scan Settings.

3 From the What is being scanned? option, select Magazine/Newspaper.

4 When you are finished customizing your document, click Scan Now.

For copy i ng:

1 Open the Dell All-In-One Center. For help, see page 7.

The All-In-One Main Page appears on your computer screen.

2 From the Copy… section, click See More Copy Settings.

3 Click Display Advanced Copy Settings.

4 Select the Image Pat terns tab.

5 Select the third box to remove image patterns from magazine or newspaper

documents.

6 Click OK.

Troubleshooting 47

www.dell.com/supplies | support.dell.com

More troubleshooting

Refer to the User’s Guide if you experience any of the following problems:

– Transparencies or glossy photo papers stick together

– Transparencies or photo papers contain white lines

– Document prints slowly

– Document prints poorly

– Auto-cropping of scanned image is unsatisfactory

– Edges of copied documents are cut off

– Copied objects appear in a different location on the page

– Fit to page function is not working properly

– Auto detect is set but not working properly

You receive an error message

Use this section to understand printer software error messages on your computer
screen and messages on the display of your printer.

Message: Go to page:

Pap e r Jam 49

48 Troubleshooting

Cover Open 50

Ink Low 50

Pap e r Out 51

Unlock Scanner 51

Cartridge Error 51

Other messages 53

Paper Jam message

Your printer has a paper jam. To clear a paper jam:

1 Press Power to turn the printer off.

2 Pull slowly and firmly on the paper to remove it.

3 Press Power to turn the printer back on.

If you cannot reach the paper because it is too far into the printer:

1 Lift the printer (scanner unit), and then pull the paper out.

2 Lower the printer (scanner unit) to close it.

3 Press Power to turn the printer on, and then send your document to print.

Troubleshooting 49

Cover Open message

The Cover Open message displays when the printer (scanner unit) is open.

NOTE: The operator

panel buttons do not
function while the printer
(scanner unit) is open.

www.dell.com/supplies | support.dell.com

Lower the printer (scanner unit).

The message disappears, and the operator panel buttons function.

Ink Low message

An ink cartridge is running out of ink. Replace the cartridge in your printer with
a new one. For help, see page 37.

• On the operator panel:

An Ink Low message (Color Ink Low, Black Ink Low, or both of
these messages) displays when one of your cartridges is 25% full or less.

For help:

– Installing a new cartridge, see page 37.

– Ordering supplies, see page 38.

50 Troubleshooting

• On the computer screen:

An Ink Low message appears when one of your cartridges is 25% full or less.

When one of these messages appears, you can:

•Click OK.

•Click the ? to get information about ordering supplies.

• Order a new cartridge or locate a dealer near you from the Dell Web

site at support.dell.com.

For help:

– Installing a new cartridge, see page 39.

– Ordering supplies, see page 38.

Paper Out message

Your printer is out of paper.

1 Load paper.

2 Press Select.

3 Send your document to print.

Unlock Scanner message

The scanner is locked. To unlock it:

1 Press Power to turn the printer off.

2 Use both hands to lift the printer (scanner unit) until the scanner support

holds it open.

To the left and beside the scanner support is the scanner lock. For help, see
page iv.

3 Pull the scanner lock toward you to unlock the scanner.

4 Using both hands, lift the printer (scanner unit).

5 Push and hold the scanner support back.

6 Lower the printer (scanner unit) until it is completely closed.

NOTE: If your printer

has a paper jam, see
page 49 for help.

7 Press Power to turn the printer back on.

Cartridge Error messages

When you get these messages you may need to:

• Install cartridges, see page 37.

• Order cartridges, see page 38.

Troubleshooting 51

Check the table below for specific instructions:

Message: Problem: Do this:

www.dell.com/supplies | support.dell.com

Black cartridge
missing

Color cartridge
missing

Cartridge Error The printer has detected

1 Press Power to turn the printer off.

2 Use both hands to lift the printer (scanner unit) until the scanner support

The black cartridge is not
installed.

The color cartridge is not
installed.

a short circuit in a
cartridge.

Install a black cartridge
(part number 7Y743).

Install a color cartridge
(7Y745).

Complete the following
instructions.

holds it open.

3 Turn the printer on.

The ink cartridge carrier moves and stops at the loading position unless the
printer is busy.

52 Troubleshooting

4 Remove the color ink cartridge.

5 Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the black cartridge with a new
black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step

6.

6 Reinstall the color cartridge and remove the black ink cartridge.

7 Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.

If there is no error message (indicated by flashing lights), repeat steps 1–3
and then reinstall both ink cartridges.

8 Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed,
replace both of the cartridges.

Other error messages

1 Turn the printer off.

2 Wait a few seconds, and then turn the printer back on.

3 Send your document to print.

Troubleshooting 53

Uninstall and reinstall the printer software

If the printer is not functioning properly or if a communications error message
appears when you try to use your printer, you may need to uninstall, and then
reinstall the printer software.

1 From your desktop, click Start → Programs → Dell Printers → Dell AIO

Printer A940

2 Follow the instructions on your computer screen to uninstall the printer

software.

3 Restart your computer before reinstalling the printer software.

4 Insert the Dell AIO Printer A940 CD.

If the CD does not start, click Install.

→ Uninstall Dell A940.

www.dell.com/supplies | support.dell.com

5 Follow the instructions on your computer screen to install the software.

Other help sources

If the preceding printer solutions do not solve the problem with your printer:

• Refer to the Dell Printer Solution Center software for more
troubleshooting information:

a Click Start → Programs → Dell Printers → Dell AIO Printer A940

→ Dell Solution Center.

b Click the Troubleshooting tab on the left side of the screen.

•Go to support.dell.com for help.

54 Troubleshooting

SECTION 5

Regulatory Notices

5

www.dell.com/supplies | support.dell.com

Federal Communications Commission (FCC) compliance information
statement

The Dell AIO Printer A940 has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

The FCC Class B limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

• Consult your point of purchase or service representative for additional

suggestions.

The manufacturer is not responsible for any radio or television interference
caused by using other than recommended cables or by unauthorized changes or
modifications to this equipment. Unauthorized changes or modifications could
void the user's authority to operate this equipment.

56 Regulatory Notices

NOTE: To assure compliance with FCC regulations on electromagnetic interference for a

Class B computing device, use a properly shielded and grounded cable. Use of a substitute
cable not properly shielded and grounded may result in a violation of FCC regulations.

Any questions regarding this compliance information statement should be
directed to:

Dell Products, L.P.

One Dell Way

Round Rock, Texas 78682

Industry Canada compliance statement

This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.

Avis de conformité aux normes d’Industrie Canada

Cet appareil numérique de la classe B respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.

European Community (EC) directives conformity

A declaration of conformity with the requirements of the directives has been
signed by the Director of Manufacturing and Technical Support, Dell
International, S.A., Boigny, France.

This product satisfies the Class B limits of EN 55022 and safety requirements of
EN 60950.

The United Kingdom Telecommunications Act 1984

This apparatus is approved under the approval number NS/G/1234/J/100003 for
the indirect connections to the public telecommunications systems in the
United Kingdom.

Japan VCCI

Regulatory Notices 57

www.dell.com/supplies | support.dell.com

ENERGY STAR

The EPA ENERGY STAR Office Equipment program is a partnership effort
with office equipment manufacturers to promote the introduction of
energy-efficient products and to reduce air pollution caused by power
generation.

Companies participating in this program introduce products that power down
when they are not being used. This feature will cut the energy used by up to 50
percent. Dell is proud to be a participant in this program.

As an ENERGY STAR Partner, Dell International, Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.

Copyright advisory

It may be illegal to copy certain materials without permission or license,
including documents, images, and currency. If you are not sure whether you have
permission, seek legal advice.

58 Regulatory Notices

SECTION 6

Appendix

Contacting Dell

Limited Warranties and Return Policy

Dell Computer Corporation Ink and Toner Cartridges

Limited Warranties

Dell Software License Agreement

6

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

• support.dell.com (technical support)

• premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table
below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use,

www.dell.com/supplies | support.dell.com

contact a local or an international operator.

Country (City)
International Access Code
Country Code
City Code

Anguilla General Support toll-free: 800-335-0031

Antigua and Barbuda General Support 1-800-805-5924

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Aruba General Support toll-free: 800-1578

Bahamas General Support toll-free: 1-866-278-6818

Barbados General Support 1-800-534-3066

Department Name or Service Area,

Website and E-Mail Address

We bs it e : www.dell.com.ar

Tech Support and Customer Care toll-free: 0-800-444-0733

Sales 0-810-444-3355

Tech Support Fax [phone]

Customer Care Fax [phone]

Local Numbers, and

Area Codes,

Toll-Free Numbers

60 Appendix

Country (City)
International Access Code
Country Code
City Code

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Bolivia General Support toll-free: 800-10-0238

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

British Virgin Islands General Support toll-free: 1-866-278-6820

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands General Support 1-800-805-7541

Colombia General Support 980-9-15-3978

Costa Rica General Support 0800-012-0435

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

E-mail: [e-mail]

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support 02 481 92 88

Customer Care 02 481 91 19

Corporate Sales 02 481 91 00

Fax [phone]

Switchboard 02 481 91 00

We bs it e : www.dell.com/br

Customer Support, Technical Support 0800 90 3355

Tech Support Fax [phone]

Customer Care Fax [phone]

Sales 0800 90 3390

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support) toll-free: 1-800-247-9362

TechFax toll-free: 1-800-950-1329

Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096

Customer Care (med./large business, government) toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business) toll-free: 1-800-847-4096

Technical Support (med./large bus., government) toll-free: 1-800-387-5757

Sales (Home Sales/Small Business) toll-free: 1-800-387-5752

Sales (med./large bus., government) toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales 1 866 440 3355

Local Numbers, and

Area Codes,

Toll-Free Numbers

Appendix 61

Country (City)
International Access Code
Country Code
City Code

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

www.dell.com/supplies | support.dell.com

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

We bs it e : support.euro.dell.com

E-mail Support (portable computers):
[e-mail]

E-mail Support (desktop computers):
[e-mail]

E-mail Support (servers):
[e-mail]

Technical Support 7023 0182

Customer Care (Relational) 7023 0184

Home/Small Business Customer Care 3287 5505

Switchboard (Relational) 3287 1200

Fax Switchboard (Relational) 3287 1201

Switchboard (Home/Small Business) 3287 5000

Fax Switchboard (Home/Small Business) 3287 5001

We bs it e : support.euro.dell.com

E-mail: [e-mail]

E-mail Support (servers):
[e-mail]

Technical Support 09 253 313 60

Technical Support Fax [phone]

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09 693 791 94

Fax [phone]

Switchboard 09 253 313 00

62 Appendix

Country (City)
International Access Code
Country Code
City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (calls from outside of France) 04 99 75 40 00

Sales 0825 004 700

Fax [phone]

Fax (calls from outside of France) 04 99 75 40 01

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 0155947100

Sales 0155947100

Fax [phone]

We bs it e : support.euro.dell.com

E-mail: [e-mail]

Technical Support 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Local Numbers, and

Area Codes,

Toll-Free Numbers

Appendix 63

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Greece

International Access Code: 00

Country Code: 30

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support 080044149518

Gold Technical Support 08844140083

Switchboard 2108129800

Sales 2108129800

Fax [phone]

Grenada General Support toll-free: 1-866-540-3355

Guyana General Support toll-free: 1-877-270-4609

India Technical Support 1600 33 8045

www.dell.com/supplies | support.dell.com

Sales 1600 33 8044

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

We bs it e : support.euro.dell.com

E-mail: [e-mail]

Ireland Technical Support 1850 543 543

U.K. Technical Support (dial within U.K. only) 0870 908 0800

Home User Customer Care 01 204 4014

Small Business Customer Care 01 204 4014

U.K. Customer Care (dial within U.K. only) 0870 906 0010

Corporate Customer Care 1850 200 982

Corporate Customer Care (dial within U.K. only) 0870 907 4499

Ireland Sales 01 204 4444

U.K. Sales (dial within U.K. only) 0870 907 4000

Fax/SalesFax 01 204 0103

Switchboard 01 204 4444

64 Appendix

Country (City)
International Access Code
Country Code
City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Jamaica General Support (dial from within Jamaica only) 1-800-682-3639

Latin America Customer Technical Support (Austin, Texas,

Luxembourg

International Access Code: 00

Country Code: 352

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14

Fax [phone]

Switchboard 02 696 821 12

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax [phone]

Switchboard 02 577 821

U.S.A.)

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.) 512 728-4600

We bs it e : support.euro.dell.com

E-mail: [e-mail]

Technical Support (Brussels, Belgium) 3420808075

Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (Brussels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00

Local Numbers, and

Area Codes,

Toll-Free Numbers

512 728-4093

512 728-3883

or 512 728-3772

Appendix 65

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Mexico

International Access Code: 00

Country Code: 52

Customer Technical Support 001-877-384-8979

or 001-877-269-3383

Sales 50-81-8800

or 01-800-888-3355

Customer Service 001-877-384-8979

or 001-877-269-3383

Main 50-81-8800

or 01-800-888-3355

Netherlands Antilles General Support 001-800-882-1519

Netherlands (Amsterdam)

www.dell.com/supplies | support.dell.com

International Access Code: 00

Country Code: 31

City Code: 20

We bs it e : support.euro.dell.com

E-mail (Technical Support):

(Enterprise): [e-mail]

(Latitude): [e-mail]

(Inspiron): [e-mail]

(Dimension): [e-mail]

(OptiPlex): [e-mail]

(Dell Precision): [e-mail]

Technical Support 020 674 45 00

Technical Support Fax [phone]

Home/Small Business Customer Care 020 674 42 00

Relational Customer Care 020 674 4325

Home/Small Business Sales 020 674 55 00

Relational Sales 020 674 50 00

Home/Small Business Sales Fax [phone]

Relational Sales Fax [phone]

Switchboard 020 674 50 00

Switchboard Fax [phone]

66 Appendix

Country (City)
International Access Code
Country Code
City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portug al

International Access Code: 00

Country Code: 351

Puerto Rico General Support 1-800-805-7545

St. Kitts and Nevis General Support toll-free: 1-877-441-4731

St. Lucia General Support 1-800-882-1521

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

E-mail Support (portable computers):

[e-mail]

E-mail Support (desktop computers):

[e-mail]

E-mail Support (servers):

[e-mail]

Technical Support 671 16882

Relational Customer Care 671 17514

Home/Small Business Customer Care 23162298

Switchboard 671 16800

Fax Switchboard 671 16865

We bs it e : support.euro.dell.com

E-mail: [e-mail]

Customer Service Phone [phone]

Customer Care 57 95 999

Sales 5795999

Customer Service Fax [phone]

Reception Desk Fax [phone]

Switchboard 5795999

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support 707200149

Customer Care 800 300 413

Sales 800 300 410 or 800 300 411 or

Fax [phone]

Local Numbers, and

800 300 412 or 21 422 07 10

Area Codes,

Toll-Free Numbers

Appendix 67

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

St. Vincent and the Grenadines General Support toll-free: 1-877-270-4609

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Technical Support toll-free: 800 6011 051

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 800 6011 054

Corporate Sales toll-free: 800 6011 053

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

www.dell.com/supplies | support.dell.com

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support 902 100 130

Customer Care 902 118 540

Sales 902 118 541

Switchboard 902 118 541

Fax [phone]

Corporate

Technical Support 902 100 130

Customer Care 902 118 546

Switchboard 91 722 92 00

Fax [phone]

68 Appendix

Country (City)
International Access Code
Country Code
City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Latitude and Inspiron:
[e-mail]

E-mail Support for OptiPlex: [e-mail]

E-mail Support for Servers:
[e-mail]

Technical Support 08 590 05 199

Relational Customer Care 08 590 05 642

Home/Small Business Customer Care 08 587 70 527

Employee Purchase Program (EPP) Support 20 140 14 44

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

We bs it e : support.euro.dell.com

E-mail: [e-mail]

E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care (Home and Small Business) 0848 802 202

Customer Care (Corporate) 0848 821 721

Fax [phone]

Switchboard 022 799 01 01

Local Numbers, and

Area Codes,

Toll-Free Numbers

Appendix 69

Country (City)
International Access Code
Country Code
City Code

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

www.dell.com/supplies | support.dell.com

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

We bs it e : support.euro.dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: [e-mail]

Technical Support (Corporate/Preferred

0870 908 0500

Accounts/PAD [1000+ employees])

Technical Support (direct/PAD and general) 0870 908 0800

Global Accounts Customer Care 01344 373 186

Home and Small Business Customer Care 0870 906 0010

Corporate Customer Care 01344 373 185

Preferred Accounts (500–5000 employees)

0870 906 0010

Customer Care

Central Government Customer Care 01344 373 193

Local Government & Education Customer Care 01344 373 199

Health Customer Care 01344 373 194

Home and Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860 456

70 Appendix

Country (City)
International Access Code
Country Code
City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

U.S. Virgin Islands General Support 1-877-673-3355

Ven ez ue la General Support 8001-3605

Department Name or Service Area,

Website and E-Mail Address

Automated Order-Status Service toll-free: 1-800-433-9014

AutoTech (portable and desktop computers) toll-free: 1-800-247-9362

Consumer (Home and Home Office)

Technical Support toll-free: 1-800-624-9896

Customer Service toll-free: 1-800-624-9897

DellNet™ Service and Support toll-free: 1-877-Dellnet

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans) toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210

Business

Customer Service and Technical Support toll-free: 1-800-822-8965

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133

Projectors Technical Support toll-free: 1-877-459-7298

Public (government, education, and healthcare)

Customer Service and Technical Support toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490

Dell Sales toll-free: 1-800-289-3355

Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561

Software and Peripherals Sales toll-free: 1-800-671-3355

Spare Parts Sales toll-free: 1-800-357-3355

Extended Service and Warranty Sales toll-free: 1-800-247-4618

Fax toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

Local Numbers, and

or toll-free: 1-800-879-3355

toll-free: 1-877-DELLTTY

Area Codes,

Toll-Free Numbers

(1-877-335-5638)

(1-877-335-5889)

Appendix 71

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year,
three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your
packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited
warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

www.dell.com/supplies | support.dell.com

• Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, third-party software, or the reloading of software

• Non-Dell-branded and Solution Provider Direct products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by Dell

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive maintenance

– Problems caused by using accessories, parts, or components not supplied by Dell

• Products with missing or altered service tags or serial numbers

• Products for which we have not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER
THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

72 Appendix

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty
on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts
only ninety days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not
extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties,
at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
service tag number or order number available.

Individual Home Consumers: U.S. Only

Technical Support 1-800-624-9896

Customer Service 1-800-624-9897

Individual Home Consumers who purchased through
an Employee Purchase Program:

Technical Support and Customer Service 1-800-822-8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):

Technical Support and Customer Service 1-877-459-7298

Government and Education Customers:

Technical Support and Customer Service 1-877-459-7298

Dell-Branded Memory

1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.

Appendix 73

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage

device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information;
lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the
original part within thirty days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

www.dell.com/supplies | support.dell.com

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer
to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract
for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all
parts removed from repaired products.

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited
warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work
together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to
resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,

TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING
STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising

from or relating to this limited warranty, its interpretation, or the breach, termination, or validity thereof, the
relationships which result from this limited warranty (including, to the full extent permitted by applicable law,
relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY

AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM
(NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/ or via telephone at

1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of
the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of
competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191,
Minneapolis, MN 55405. This provision applies only to individual home consumers and consumers who purchased
through an employee purchase program. It does not apply to small, medium, large, and global commercial customers or
government, education, and healthcare customers.

74 Appendix

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to Dell's website:

• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased
through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer
a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable restocking fees as follows:

• New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in
its sealed package, excluding the products listed below, may be returned within thirty days from the date on the
packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you
must return the entire computer. A different return policy applies to nondefective products purchased through
Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those
products may be returned within thirty days from the date on the packing slip or invoice, but a fifteen percent
(15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and
Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded
products, or enterprise software.

• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished
Dell-branded server and storage products may be returned within thirty days from the date on the packing slip or
invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within
fourteen days of the date on the packing slip or invoice.

To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the
return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.

Appendix 75

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software

• Non-Dell branded and Solution Provider Direct products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by Dell

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive maintenance

– Problems caused by using accessories, parts, or components not supplied by Dell

• Products with missing or altered service tags or serial numbers

• Products for which we have not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS

www.dell.com/supplies | support.dell.com

WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT
ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A
CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty
on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts
only ninety days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not
extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited
warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of
purchase will apply to your purchase).

76 Appendix

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
service tag number or order number available.

Individual Home Consumers; Home Office and Small
Business Customers:

Canada Only

Technical Support and Customer Service 1-800-847-4096

Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):

Technical Support 1-800-387-5757

Customer Service 1-800-326-9463

Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:

Technical Support 1-800-387-5757

Customer Service 1-800-326-9463 (Extension 8221 for Individual

Consumers)

Dell-Branded Memory

1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.

If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information;
lost or corrupted data; or damaged or lost removable media.

During the remaining years following the first year of all limited warranties: We will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the
original part within thirty days, we will charge to your credit card the then-current standard price for that part.

Appendix 77

We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to
us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer
to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by
calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to
obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,

www.dell.com/supplies | support.dell.com

some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all
parts removed from repaired products.

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited
warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work
together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to
resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,

TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING
STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising

from or relating to this limited warranty, its interpretation, or the breach, termination or validity thereof, the
relationships which result from this limited warranty (including, to the full extent permitted by applicable law,
relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY

AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM
(NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via telephone at

1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of
the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of
competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191,
Minneapolis, MN 55405.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to Dell’s website:

• For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to

• For out-of-country transfers (outside of the original country of purchase), go to

78 Appendix

www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).

"Total Satisfaction" Return Policy (Canada Only)

If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days
after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the
packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent
(15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell, the agreement may contain different terms for the return of products than specified by this
policy.

To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their
original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for refund or credit only, either
application or operating system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.

The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products
purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software
and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only.
Third-party manufacturer warranties vary from product to product. Consult your product documentation for specific
warranty information. More information may also be available from the manufacturer or publisher.

While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of
the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the
products we sell on the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.

Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the
manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited
warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation
that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.

Appendix 79

Return Policy

If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you
may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on
the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any
shipping and handling charges shown on your packing slip or invoice; you are responsible for those.

To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization
Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's
packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment.

To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be
returned with it.

One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean
Only)

www.dell.com/supplies | support.dell.com

Guarantee

Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin
America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a
period of one year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be
repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing repairs and building replacement products.

Exclusions

This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and
tear.

Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase,
model and serial number, name and address of the customer, and details of symptoms and configuration at the time of
malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis
of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s
repair/replacement center. The end user must ensure that the defective product is available for collection properly
packed in original or equally protective packaging together with the details listed above and the return number provided
to the end user by Dell.

Limitation and Statutory Rights

Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is
given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable
legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and
neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential
loss arising from negligence, breach of contract, or howsoever.

80 Appendix

This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting
from other contracts concluded by the end user with Dell and/or any other seller.

Dell World Trade LP

One Dell Way, Round Rock, TX 78682, USA

Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)

Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil

Dell Computer de Chile Ltda

Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile

Dell Computer de Colombia Corporation

Carrera 7 #115-33 Oficina 603
Bogota, Colombia

Dell Computer de Mexico SA de CV

Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Appendix 81

Dell Computer Corporation Ink and Toner Cartridges Limited Warranties

The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin
America. Refer to the appropriate limited warranty accordingly.

Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)

Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that they will
be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink
cartridges they will be free from defects in material and workmanship for two years beginning on the date of invoice. If
this product proves defective in either material or workmanship, it will be replaced without charge during the limited
warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S.,
call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been
discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge
purchase cost, at Dell’s sole option. This limited warranty does not apply to ink or toner cartridges that have been
refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling, incorrect

www.dell.com/supplies | support.dell.com

environments, or wear from ordinary use.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S RESPONSIBILITY
FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT. FOR U.S.
CUSTOMERS, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD
HAS EXPIRED. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN
IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE
TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL’S
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.

82 Appendix

Ink and Toner Cartridges Limited Warranty (Latin America Only)

Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that the
cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge. For the
original purchaser of genuine Dell-branded ink cartridges, Dell warrants that the cartridges will be free from defects
resulting from material or manufacturing process for one year beginning from the date of delivery.

If this product presents defects resulting from either material or manufacturing process, it will be replaced without
charge during the limited warranty period if returned to Dell.

In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In Mexico,
call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the cartridge has
been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to choose between
replacing it by a similar product or reimbursing you for the purchase cost.

This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from
misuse, abuse, accident, negligence, mishandling, improper storage or exposure to inappropriate environments.

Dell’s liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the
period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the
substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or
otherwise transfer this product to a third party.

Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the
consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal rules
that may apply.

Appendix 83

Dell Software License Agreement

This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement
covers all software that is distributed with the Dell product, for which there is no separate
license agreement between you and the manufacturer or owner of the software (collectively the
"Software"). By opening or breaking the seal on the Software packet(s), installing or
downloading the Software, or using the Software that has been preloaded or is embedded in
your computer, you agree to be bound by the terms of this agreement. If you do not agree to
these terms, promptly return all Software items (disks, written materials, and packaging) and
delete any preloaded or embedded Software.

You may use one copy of the Software on only one computer at a time. If you have multiple
licenses for the Software, you may use as many copies at any time as you have licenses. "Use"
means loading the Software in temporary memory or permanent storage on the computer.
Installation on a network server solely for distribution to other computers is not "use" if (but

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only if) you have a separate license for each computer to which the Software is distributed. You
must ensure that the number of persons using the Software installed on a network server does
not exceed the number of licenses that you have. If the number of users of Software installed on
a network server will exceed the number of licenses, you must purchase additional licenses until
the number of licenses equals the number of users before allowing additional users to use the
Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or
an agent selected by Dell, the right to perform an audit of your use of the Software during
normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide
Dell with all records reasonably related to your use of the Software. The audit will be limited to
verification of your compliance with the terms of this agreement.

The Software is protected by United States copyright laws and international treaties. You may
make one copy of the Software solely for backup or archival purposes or transfer it to a single
hard disk provided you keep the original solely for backup or archival purposes. You may not rent
or lease the Software or copy the written materials accompanying the Software, but you may
transfer the Software and all accompanying materials on a permanent basis if you retain no
copies and the recipient agrees to the terms hereof. Any transfer must include the most recent
update and all prior versions. You may not reverse engineer, decompile or disassemble the
Software. If the package accompanying your computer contains compact discs, 3.5" and/or 5.25"
disks, you may use only the disks appropriate for your computer. You may not use the disks on
another computer or network, or loan, rent, lease, or transfer them to another user except as
permitted by this agreement.

84 Appendix

Limited Warranty

Dell warrants that the Software disks will be free from defects in materials and workmanship
under normal use for ninety (90) days from the date you receive them. This warranty is limited
to you and is not transferable. Any implied warranties are limited to ninety (90) days from the
date you receive the Software. Some jurisdictions do not allow limits on the duration of an
implied warranty, so this limitation may not apply to you. The entire liability of Dell and its
suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b)
replacement of any disk not meeting this warranty that is sent with a return authorization
number to Dell, at your cost and risk. This limited warranty is void if any disk damage has
resulted from accident, abuse, misapplication, or service or modification by someone other than
Dell. Any replacement disk is warranted for the remaining original warranty period or thirty (30)
days, whichever is longer.

Dell does NOT warrant that the functions of the Software will meet your requirements or that
operation of the Software will be uninterrupted or error free. You assume responsibility for
selecting the Software to achieve your intended results and for the use and results obtained from
the Software.

DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS. This limited
warranty gives you specific legal rights; you may have others, which vary from jurisdiction to
jurisdiction.

IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION,
OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR INABILITY TO USE THE
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Because
some jurisdictions do not allow an exclusion or limitation of liability for consequential or
incidental damages, the above limitation may not apply to you.

Appendix 85

U.S. Government Restricted Rights

The software and documentation are "commercial items" as that term is defined at 48 C.F.R.

2.101, consisting of "commercial computer software" and "commercial computer software
documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212
and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the
software and documentation with only those rights set forth herein. Contractor/manufacturer is
Dell Products, L.P., One Dell Way, Round Rock, Texas 78682.

General

This license is effective until terminated. It will terminate upon the conditions set forth above
or if you fail to comply with any of its terms. Upon termination, you agree that the Software and
accompanying materials, and all copies thereof, will be destroyed. This agreement is governed by
the laws of the State of Texas. Each provision of this agreement is severable. If a provision is

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found to be unenforceable, this finding does not affect the enforceability of the remaining
provisions, terms, or conditions of this agreement. This agreement is binding on successors and
assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right
to a jury trial with respect to the Software or this agreement. Because this waiver may not be
effective in some jurisdictions, this waiver may not apply to you. You acknowledge that you have
read this agreement, that you understand it, that you agree to be bound by its terms, and that
this is the complete and exclusive statement of the agreement between you and Dell regarding
the Software.

86 Appendix

Index

Symbols

-, 4

+, 4

A

aligning ink cartridges, 41

All-In-One Center, 7

B

banner paper, 15

loading, 22
printing, 22

black copy, 4

black ink cartridge

part number, 39

buttons, operator panel, 3

Black, 4
Cancel, 4
Color, 4
Copy Photo, 4
Copy Quality, 4
Fax, 4
left arrow, 4
Number of Copies, 4
Options, 4
Photo Options, 4
Power, 4

Reduce/Enlarge, 4
right arrow, 4
Scan, 4
Select, 4
Select Software, 4

C

Cancel, 4

cards

loading, 15

Cartridge Error, 51

cartridges

aligning, 41
cleaning, 42
installing, 37
ordering, 38
part numbers, 39
removing, 40
replacing, 37, 39

cleaning ink cartridge nozzles

using operator panel, 42
using the Dell Printer Solution

Center, 42

cleaning, ink cartridge

nozzles, 42

color copy, 4

color ink cartridge

part number, 39

Copy Photo, 4

Copy Quality, 4

copying, 24

operator panel, 24

Cover Open, 50

creating projects

banner, 22
color copies, 25
iron-on transfers, 23
mirror images, 23
optical character

recognition, 28
personalize fabric, 23
posters, 20
repeated images, 20
scan a photograph to

e-mail, 27

custom size paper

loading, 15

D

Dell All-In-One Center, 7

Dell Photo Editor, 9

Dell Printer Solution

Center, 10

Dell Printer Solution Center

tabs

Advanced, 11

Index 87

Contact Information, 11
How To, 10
Maintenance, 11
Troubleshooting, 10
using, 10

display, v

E

edit document text

(OCR), 28

envelopes

loading, 15

error messages

Cartridge Error, 51
Cover Open, 50
Ink Low, 50
other, 53
Paper Jam, 49
Paper Out, 51
Unlock Scanner, 51

F

Fax, 4

faxing, 30

G

glossy paper

loading, 15

greeting cards

loading, 15

I

improving print quality, 46

index cards

loading, 15

ink cartridges

aligning, 41
cleaning, 42
installing, 37
ordering, 38
removing, 40
replacing, 37, 39

Ink Low, 50

installing

ink cartridges, 37

iron-on transfers

loading, 15

L

left arrow, 4

light

Power, 3

loading

banner paper, 22
cards, 15
custom size paper, 15
envelopes, 15
greeting cards, 15
index cards, 15
iron-on transfers, 15
photo cards, 15
photo paper, 15
postcards, 15
specialty paper, 16
transparencies, 15

M

maintenance, 37

menu headings, 5

messages, error

Cartridge, 51
Cover Open, 50
Ink Low, 50
other, 53
Paper Jam, 49
Paper Out, 51
Unlock Scanner, 51

mirror images, 23

multiple images, 20

N

notices, 55

Number of Copies, 4

O

operator panel, v

copying with, 24
scanning with, 24
using, 3

Optical Character

Recognition (OCR), 28

Options, 4

ordering supplies, 38

P

paper

banner, 15

88 Index