A Tour of Your Computer
Power Conservation
Solving Problems
System Specifications
Reinstalling Software
System Setup Program
Ports and Connector Pin-Outs
Removing and Replacing Parts
Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help file (click
the Start button on the Microsoft® Windows® desktop, point to Programs—>
User's Guides, and click Tell Me How).
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Dell Inspiron 8000
Trademarks used in this text: Dell, Dell TravelLite, Inspiron, AccessDirect, and TrueMobile are
trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks; GeForce2 Go is
a trademark of NVIDIA Corporation; Microsoft and Windows are registered trademarks of Microsoft
Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary
interest in trademarks and trade names other than its own.
August 2001
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●You automatically conserve battery power each time you attach your computer
to an electrical outlet. When the AC adapter is attached, the battery is charged
while the computer uses AC power. Your battery's life expectancy is largely
determined by the number of times it is charged, so use an AC power source to
run the computer if one is available.
●When the computer is using battery power, remove the PC Cards that you are
not using.
●When possible, attach your computer to an electrical outlet when you play CDs
and DVDs. Playing a CD or DVD uses a lot of battery power.
●Place the computer in standby mode or hibernate mode when you leave the
computer unattended for long periods of time.
Power Conservation Modes
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a
predetermined period of inactivity (a time-out.) When you exit standby mode, the
desktop is restored to the same state that it was in before the computer entered
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standby mode.
To activate standby mode:
●Click the Start button, click Shut down, click Stand by, and then click OK.
or
●Press the power button or the power conservation key combination,
<Fn><Suspend>, that you programmed (via the Advanced tab).
HINT: You can use the Advanced tab to program the display-close option, the
power button, and the power conservation key combination to activate standby
mode.
To exit standby mode, press the power button, or if you activated standby mode by
closing the display, open (raise) the display.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the
hard drive and then completely turning off the computer. When you exit hibernate
mode, the application programs and files that were open before you activated
hibernate mode are still open.
Your computer enters hibernate mode if the battery charge level becomes critically
low, or if either the power button, the power conservation key combination,
<Fn><Suspend>, or the display-close option are programmed to activate hibernate
mode in the Advanced tab of the Power Options Properties window.
HINT: Some PC Cards may not operate correctly after resuming operation from
hibernate mode. If you encounter problems with a PC Card, reinsert the card or
restart your computer.
To exit hibernate mode, press the power button. The computer may take a short time
to return to its normal operating state. Pressing a key or touching the touch pad or
track stick does not bring the computer out of hibernate mode.
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Hibernate mode requires a special file on your hard drive with enough disk space to
store the contents of the computer memory. Dell creates an appropriately sized
hibernate mode file before shipping the computer to you.
If you reinstall the operating system, you must reenable
hibernate support.
Power Options Properties
To access the Microsoft® Windows® Power Options Properties window:
1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Power Options icon.
Power Schemes Tab
The Power schemes pull-down menu displays the selected preset power scheme:
● Portable/Laptop (default)
● Home/Office
● Always On
● Presentation (Windows 2000 only)
● Minimal Power Management (Windows 2000 only)
● Max Battery (Windows 2000 only)
HINT: Dell recommends that you continue to use the Portable/Laptop power
scheme to maximize battery power conservation.
Each preset power scheme has different time-out settings for putting the computer
into standby mode, turning off the display, and turning off the hard drive.
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Alarms Tab
HINT: To enable audible alarms, click each Alarm Action button and select
Sound alarm.
The Low battery alarm and Critical battery alarm settings alert you with a
message when the battery charge falls below a certain percentage. When you receive
your computer, the Lower battery alarm and Critical battery alarm check boxes
are selected. Dell recommends that you continue to use these defaults.
Power Meter Tab
The Power Meter tab displays the current power source and amount of battery
charge remaining.
Advanced Tab
The Advanced tab allows you to:
● Set icon and standby password options.
● Program the following functions:
❍ Activate standby mode (the default when you close the display).
❍ Activate hibernate mode (the default for the power button).
❍ Shut down Windows and turn off the computer.
❍ Choose no action (None).
HINT: If you are going to connect your computer to a port replicator, click
None when you program the display-close option. This setting ensures that your
computer does not enter standby mode or hibernate mode when you close
(lower) the display.
To program these functions, click an option from the corresponding pull-down menu,
and then click OK.
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Hibernate Tab
The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernate
support check box.
Back to Contents Page
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Back to Contents Page
Solving Problems
Dell™ Inspiron™ 8000
Accessing Help FilesPower ProblemsStart-Up Error Messages Video and Display ProblemsSound and Speaker
Problems
Printer ProblemsModem ProblemsScanner ProblemsTouch Pad ProblemsExternal Keyboard Problems
Unexpected CharactersDrive ProblemsNetwork ProblemsWindows® Error MessagesGeneral Program ProblemsE-Mail ProblemsIf Your Computer Gets WetIf You Drop or Damage Your
Computer
Resolving Other Technical
Problems
HINT: If you have a problem with an external device, see the device
documentation or contact the manufacturer.
Accessing Help Files
To access the Tell Me How help file
1. Click the Start button, point to Programs—>User's
Guides, and then click Tell Me How.
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To access Microsoft® Windows® 2000 Help
1. Click the Start button and then click Help.
2. Click the Search tab.
3. Type a word or phrase that describes your problem and
then click List Topics.
4. Click the topic that describes your problem and then click
Display.
5. Follow the instructions shown on the screen.
To access Windows Me Help
1. Click the Start button and then click Help.
2. Type a word or phrase that describes your problem in
the Search box and then click Go.
3. Click the topic that describes your problem and then click
Display.
4. Follow the instructions shown on the screen.
Power Problems
HINT: See the Tell Me How help file for information on standby mode.
Check the power light— When the power light is lit or
blinking, the computer has power. If the power light is
blinking, the computer is in standby mode—press the power
button to exit standby mode. If the power light is off, press the
power button.
Check the battery— If you are using a battery to power your
computer, the battery charge may be depleted. Connect the
computer to an electrical outlet using the AC adapter, and turn
on the computer.
Test the electrical outlet— Ensure that the electrical outlet
is working by testing it with another device, such as a lamp.
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Check the AC adapter— Be sure that the power cable is
firmly inserted into the electrical outlet and the green light on
the AC adapter is on.
Connect the computer directly to an electrical outlet—
Bypass power protection devices, power strips, and the
extension cable to verify that the computer turns on.
Check for interference— Electrical appliances on the same
circuit or operating near the computer can cause interference.
Other causes of interference: power extension cables, too
many devices on a power strip, or multiple power strips
connected to the same electrical outlet.
Adjust the Power Properties— See the
Tell Me How help file
or search for the keyword standby in
Windows Help.
Reseat the memory modules— If your computer power light
turns on but the display remains blank, you may need to
reseat the memory modules.
Start-Up Error Messages
Operating system not found— Contact Dell for technical
assistance. See "Contacting Dell" in the Dell Solutions Guide
that came with your computer for contact information.
Insert bootable media— The operating system is trying to
boot to a nonbootable floppy disk or CD. Insert a bootable
floppy disk or CD.
Non-system disk error— A floppy disk is in the floppy drive.
Remove the floppy disk and restart the computer.
Video and Display Problems
If the display is blank
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Check the power light— When the power light is lit or
blinking, the computer has power. If the power light is
blinking, the computer is in standby mode—press the power
button to exit standby mode. If the power light is off, press the
power button.
Check the battery— If you are using a battery to power your
computer, the battery charge may be depleted. Connect the
computer to an electrical outlet using the AC adapter, and turn
on the computer.
Test the electrical outlet— Ensure that the electrical outlet
is working by testing it with another device, such as a lamp.
Check the AC adapter— Be sure that the power cable is
firmly inserted into the electrical outlet and the green light on
the AC adapter is on.
Adjust the power properties— Search for the keyword
standby in
Windows Help.
If the display is difficult to read
Adjust the brightness— See the Tell Me How help file for
instructions on adjusting the brightness.
Move the subwoofer away from the computer or
monitor— If your external speaker system includes a
subwoofer, ensure that the subwoofer is at least 60 cm (2 ft)
away from the computer or external monitor.
Eliminate possible interference— Turn off nearby fans,
fluorescent lights, or halogen lamps to check for interference.
Rotate the computer to face a different direction—
Eliminate sunlight glare, which can cause poor picture quality.
Restore the recommended settings— Restore the original
resolution and refresh rate settings. For more information, see
the
Tell Me How help file for instructions.
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Adjust the Windows display settings—
1. Click the Start button, point to Settings, and then click
Control Panel.
2. Double-click the Display icon and then click the
Settings tab.
3. Try different settings for Colors and Screen area.
Sound and Speaker Problems
Integrated Speakers
Adjust the Windows volume control— Double-click the
yellow speaker icon in the lower-right corner of your screen.
Be sure that the volume is turned up and that the sound is not
muted.
Check the volume control buttons— Press both volume
control buttons simultaneously or press <Fn><End> to disable
(mute) or reenable the integrated speakers.
Reinstall the sound (audio) driver— See "
Reinstalling
Drivers and Utilities."
External Speakers
HINT: The volume control in some MP3 players overrides the Windows volume
setting. If you have been listening to MP3 songs, make sure that you did not
turn the player volume down or off.
Verify the speaker cable connections— Ensure that the
speakers are connected as shown on the setup diagram
supplied with the speakers.
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Test the electrical outlet— Ensure that the electrical outlet
is working by testing it with another device, such as a lamp.
Ensure that the speakers are turned on— See the setup
diagram supplied with the speakers.
Adjust the speaker controls— Adjust the volume, bass, or
treble controls to eliminate distortion.
Adjust the Windows volume control— Double-click the
yellow speaker icon in the lower-right corner of your screen.
Be sure that the volume is turned up and that the sound is not
muted.
Test the speakers— Plug the speaker audio cable into the
headphone connector on the side of the computer. Ensure that
the headphone volume control is turned up. Play a music CD.
Run the speaker self-test— Some speaker systems have a
self-test button on the subwoofer. See the speaker
documentation for self-test instructions.
Move the subwoofer away from the computer or
monitor— If your external speaker system includes a
subwoofer, ensure that the subwoofer is at least 60 m (2 ft)
away from the computer or external monitor.
Eliminate possible interference— Turn off nearby fans,
fluorescent lights, or halogen lamps to check for interference.
Reinstall the sound (audio) driver— See "
Reinstalling
Drivers and Utilities."
Printer Problems
If you cannot print to a parallel port printer
Verify the printer cable connections— Ensure that the
printer cable is connected (see "Connecting a Printer" in the
Dell Solutions Guide that came with your computer).
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Test the electrical outlet— Ensure that the electrical outlet
is working by testing it with another device, such as a lamp.
Ensure that the printer is turned on— See the
documentation supplied with the printer.
Verify that the printer is recognized by Windows—
1. Click the Start button, point to Settings, and then click
Printers.
If the printer is listed, right-click the printer icon, click
Properties, and then select the Details tab.
2. Ensure that the Print to the following port: setting is
LPT1 (Printer Port).
Reinstall the printer driver— See "Installing the Printer
Driver" in the Dell Solutions Guide that came with your
computer.
If you cannot print to a USB printer
Verify the printer cable connections— Ensure that the
printer cable is connected correctly.
Test the electrical outlet— Ensure that the electrical outlet
is working by testing it with another device, such as a lamp.
Ensure that the printer is turned on— See the
documentation supplied with the printer.
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Verify that the printer is recognized by Windows—
1. Click the Start button, point to Settings, and then click
Printers.
If the printer is listed, right-click the printer icon, click
Properties, and then select the Details tab.
2. Ensure that the Print to the following port: setting is
USB.
Reinstall the printer driver— See "Installing the Printer
Driver" in the Dell Solutions Guide that came with your
computer.
Modem Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting
the modem to a digital telephone network damages the modem.
Check the telephone jack— Disconnect the telephone line
from the modem and connect it to a telephone. Listen for a
dial tone.
Connect the modem directly to the telephone wall jack—
If you have other telephone devices sharing the line, such as
an answering machine, fax machine, surge protector, or line
splitter, then bypass them and connect the modem directly to
the telephone wall jack with the telephone line.
Check the connection— Verify that the telephone line is
connected to the modem.
Check the telephone line— Try using a different telephone
line. If you are using a line that is 3 m (10 ft) or more in
length, try a shorter one.
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Verify that the modem is communicating with
Windows—
1. Click the Start button, point to Settings, and click
Control Panel.
2. In the Control Panel window, double-click Modems.
If there are multiple entries for the same modem or
modems listed that are not installed, delete the entries
and restart the computer.
3. Click the Diagnostics tab.
4. Click the COM port for your modem.
5. Click More Info to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is
operating properly.
Scanner Problems
Check the power cable connection— Ensure that the
scanner power cable is firmly connected to a working electrical
power source and that the scanner is turned on.
Check the scanner cable connection— Ensure that the
scanner cable is firmly connected to the computer and to the
scanner.
Unlock the scanner— Ensure that your scanner is unlocked if
it has a locking tab or button.
Reinstall the scanner driver— See the scanner
documentation for instructions.
Touch Pad Problems
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Check the touch pad settings— Click the Start button,
point to Settings, click Control Panel, and then double-click
the Mouse icon. Try adjusting the settings.
External Keyboard Problems
HINT: If you connect an external PS/2 keyboard or keypad to the computer, the
numeric keypad on the integrated keyboard is disabled. If you connect an
external USB keyboard or keypad to the computer, the numeric keypad remains
enabled.
Disconnect the keyboard cable— Shut down the computer.
Disconnect the keyboard cable and check the cable connector
for bent or broken pins.
Unexpected Characters
Disable the numeric keypad— Press the <Num Lk> key to
disable the numeric keypad. Verify that the numbers lock light
is not lit.
Drive Problems
HINT: For information on saving files to a floppy disk, see the Tell Me How help
file.
If you cannot save a file to a floppy disk
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Ensure that Windows recognizes the drive— Double-click
the My Computer icon. If the floppy drive is not listed,
perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows
from recognizing the drive.
Cannot save files to a floppy disk— Ensure that the floppy
disk is not full or write-protected (locked). See the following
figure.
Test the drive with another floppy disk— Insert another
floppy disk to eliminate the possibility that the original floppy
disk is defective.
If you cannot play a music CD or install a
program from a CD
HINT: High-speed CD drive vibration is normal and may cause noise. This noise
does not indicate a defect in the drive or the CD.
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Ensure that Windows recognizes the drive— Double-click
the My Computer icon. If the CD drive is not listed, perform a
full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
Test the drive with another CD— Insert another CD to
eliminate the possibility that the original CD is defective.
Clean the disc— See the
Tell Me How help file for
instructions.
Adjust the Windows volume control— Double-click the
yellow speaker icon in the lower-right corner of your screen.
Be sure that the volume is turned up and that the sound is not
muted.
If you have one CD in the fixed optical drive and one CD
in the media bay drive— Identify which CD is not playing:
1. Double-click the My Computer icon on your desktop.
2. Double-click the drive letter of the device the you are
verifying.
If you cannot play a DVD movie
HINT: Because of different worldwide file types, not all DVD titles work in all
DVD drives.
Ensure that Windows recognizes the drive— Double-click
the My Computer icon. If the DVD drive is not listed, perform
a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
Test the drive with another DVD— Insert another DVD to
eliminate the possibility that the original DVD is defective.
Clean the disc— See the
Tell Me How help file for
instructions.
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If the CD-RW drive stops writing
HINT: If you must disable standby mode to write to a CD-RW drive, remember
to enable standby mode again when you finish writing the CD.
Disable standby mode in Windows before writing to a
CD-RW disk— Search for the keyword standby in
Windows
Help.
Change the write speed to a slower rate— The CD-RW
drive must receive a steady stream of data when writing. If
the stream is interrupted, an error occurs. Closing all programs
before writing to the CD-RW may also alleviate the problem.
If you have a hard drive problem
Check the hard drive for errors—
Windows Me:
Click the Start button, point to Programs—>
Accessories—> System Tools, and then click ScanDisk.
Windows 2000:
1. Double-click the My Computer icon.
2. Right-click the Local Disk icon and then click
Properties.
3. Click the Tools tab.
4. Click Check Now.
Network Problems
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Check the network cable connector— Ensure that the
network cable connector is firmly connected to the connector
on the computer and the network wall jack.
Check the network lights on the network connector—
Green indicates that the network connection is active. If the
status light is not green, try replacing the network cable.
Amber indicates that the network card driver is loaded and the
card is detecting activity.
Restart the computer— Try to log on to the network again.
Contact your network administrator— Verify that your
network settings are correct and that the network is
functioning.
Windows® Error Messages
x:\ is not accessible. The device is not ready— Insert a
disk into the drive and try again.
A filename cannot contain any of the following
characters: \ / : * ? " < > |— Do not use these characters
in filenames.
Not enough memory or resources. Close some programs
and try again— You have too many programs open. Close all
windows and open the program that you want to use.
The file being copied is too large for the destination
drive— The file that you are trying to copy is too large to fit
on the disk, or the disk is too full. Try copying the file to a
different disk or use a larger capacity disk.
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A required .DLL file was not found— The program that you
are trying to open is missing an essential file. To remove and
then reinstall the program:
Windows Me:
1. Click the Start button, point to Settings, and then click
Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Select the program that you want to remove.
4. Click Add/Remove and follow the prompts on the
screen.
5. See the program documentation for installation
instructions.
Windows 2000:
1. Click the Start button, point to Settings, and then click
Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Select the program that you want to remove.
4. Click Change/Remove and follow the prompts on the
screen.
5. See the program documentation for installation
instructions.
General Program Problems
A program crashes
See the software documentation— Many software
manufacturers maintain websites with information that may
help you to solve the problem.
A program stops responding
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Press <Ctrl><Alt><Del>— In the Close Program window,
select the program that is no longer responding. Then click
End Task.
A solid blue screen appears
Turn the computer off— If the computer does not respond to
a keystroke or a proper shutdown, press the power button
until the computer turns off. Press the power button again to
restart the computer. The solid blue screen appears because
you were not able to perform a proper Windows shutdown.
ScanDisk will automatically run during the start-up process.
Follow the instructions on the screen.
E-Mail Problems
Review "Sending and Receiving E-mail"— See "Setting
Up" in the Dell Solutions Guide that came with your computer.
Ensure that you are connected to the Internet— With the
Outlook Express e-mail program open, click File. If Work
Offline has a check next to it, click the check to remove it and
connect to the Internet.
If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that it is
safe to do so. If the computer is connected to an electrical outlet, Dell
recommends that you turn off AC power at the circuit breaker before
attempting to remove the power cables from the electrical outlet. Use
the utmost caution when removing wet cables from a live power source.
1. Turn off the computer, disconnect the AC adapter from the computer, and
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disconnect the AC adapter from the electrical outlet.
2. Turn off any attached external devices, and disconnect them from their power
sources and then from the computer.
3. Ground yourself by touching one of the metal connectors on the back of the
computer.
4. Remove the media bay device and any installed PC Cards, and put them in a
safe place to dry.
5. Remove the battery.
6. Wipe off the battery and put it in a safe place to dry.
7. Remove the
hard drive.
8. Remove the
memory modules.
9. Open the display and place the computer right-side up across two books or
similar props to let air circulate all around it. Let the computer dry for at least
24 hours in a dry area at room temperature.
NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the
drying process.
CAUTION: To help prevent electrical shock, verify that the computer is
thoroughly dry before continuing with the remainder of this procedure.
10. Ground yourself by touching one of the metal connectors on the back of the
computer.
11. Replace the
memory modules, the memory module cover, and the screw.
12. Replace the
hard drive.
13. Replace the media bay device and any PC Cards you removed.
14. Replace the battery, and connect the computer to an electrical outlet.
15. Turn on the computer and verify that it is working properly.
If the computer does not start, or if you cannot identify the damaged components,
contact Dell for technical assistance. See "Contacting Dell" in the Dell Solutions Guide
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that came with your computer for contact information.
If You Drop or Damage Your Computer
1. Save and close any open files, exit any open programs, and shut down the
computer.
2. Disconnect the AC adapter from the computer, and disconnect the AC adapter
from the electrical outlet.
3. Turn off any attached external devices, and disconnect them from their power
sources and then from the computer.
4. Remove and reinstall the battery.
5. Turn on the computer.
If the computer does not turn on, or if you cannot identify the damaged components,
contact Dell for technical assistance. See "Contacting Dell" in the Dell Solutions Guide
that came with your computer for contact information.
Resolving Other Technical Problems
Go to the Dell support website— Go to
http://support.dell.com for help with general usage,
installation, and troubleshooting questions.
E-mail Dell— Go to http://support.dell.com and then click
E-Mail Dell in the Communicate list. Send an e-mail
message to Dell about your problem; you can expect to
receive an e-mail message from Dell within hours.
Call Dell— If you cannot solve your problem using the Dell
support website or e-mail service, contact Dell for technical
assistance. See "Contacting Dell" in the Dell Solutions Guide
that came with your computer for contact information.
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Solving Problems : Dell Inspiron 8000
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System Specifications : Dell Inspiron 8000
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System Specifications
Dell™ Inspiron™ 8000
MicroprocessorSystem InformationPC CardMemoryPorts and ConnectorsVideoAudioDisplay