Reproduction of these materials in any manner whatsoever without the prior written permission of Dell Inc. is
strictly prohibited.
Trademarks used in this manual: Alienware, AlienFX, and the AlienHead logo are trademarks or registered
trademarks of Alienware Corporation; Dell is a trademark of Dell Inc.; Microsoft and Windows are either trademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries; Intel and SpeedStep
are registered trademarks and Core is a trademark of Intel Corporation in the U.S. and other countries; Bluetooth
is a registered trademark owned by Bluetooth SIG, Inc; Absolute is a registered trademark of Absolute Software
Corporation.
Other trademarks and trade names may be used in this manual to refer to either the entities claiming the marks
and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other
than its own.
Welcome to the Alienware family. We are thrilled to include you among the growing number
of savvy high-performance mobile users.
e Alienware technicians who have crafted your machine have made certain that your high-
performance mobile is properly optimized and performs to its fullest potential. We build
machines with one single unwavering purpose: Build It As If It Were Your Own. e technicians
will not rest until your new machine meets or exceeds our very demanding criteria!
We have tested your machine extensively in order to ensure that you enjoy the highest levels
of performance. In addition to a standard burn-in period, your system has been evaluated
using real-world tools such as synthetic performance benchmarks.
We invite you to share your experience with your new high-performance mobile with us, so
please do not hesitate to either e-mail or call Alienware with any questions or concerns. e
entire sta shares your enthusiasm for new technology and we hope that you enjoy using
your new mobile as much as Alienware enjoyed building it for you.
Sincerely,
Alienware Sta
7
8
CHAPTER 1: SETTING UP YOUR LAPTOP
CHAPTER 1:
SETTING UP YOUR LAPTOP
CHAPTER 1: SETTING UP YOUR LAPTOP
Before Setting Up Your Laptop
Congratulations on the purchase of your Alienware® M11x!
Read all safety and setup instructions before connecting your new laptop. Begin by carefully
opening the box and removing all components that were shipped to you.
Before setting up your laptop or components, see the included invoice to verify that all items
ordered are present and be sure to inspect all items for any physical damage that may have
occurred during shipment. Report any missing components or damaged items to customer
service within 5 days of receiving the shipment. Anything reported missing or damaged after
the rst 5 days of receiving a shipment will not be honored. Some of the most common items
to check for include:
Laptop and AC adapter with power cable•
Microsoft CD-key located at the bottom of the laptop•
Monitor with power cable and video cable (if ordered)•
Keyboard (if ordered)•
Mouse (if ordered)•
Multimedia speakers and sub-woofer (if ordered)•
Joystick controllers (if ordered)•
You may also need a small athead and/or a Phillips head screwdriver for connecting peripheral
cables to the laptop.
10
CHAPTER 1: SETTING UP YOUR LAPTOP
Product Documentation and Media
e documentation that ships with your Alienware® laptop is designed to provide answers
to many of the questions that may arise as you explore your new laptop’s capabilities. You
may see the documentation for technical information or general use as needed to answer
questions in the future, or aid you in nding answers and solutions. e media included
with your laptop is referenced in some sections of the documentation and may be needed to
complete certain tasks. As always, our technical support sta is available to assist you.
Placing Your Laptop
WARNING: Do not place the laptop near or over a radiator or heating vent. If your laptop
is placed in a cabinet, ensure that adequate ventilation is provided. Do not place the
laptop in a humid location or in any area where the laptop may be exposed to rain or
water. Be careful not to spill liquid of any kind on or into the laptop.
When placing your laptop, ensure that:
It is placed on a surface that is both level and stable. •
e power and other cable connectors are not jammed between the laptop and a wall – •
or any other object.
Nothing obstructs airow in front of, behind, or below the laptop.•
e laptop has enough room so that optical drives and other external storage drives can •
be easily accessed.
11
CHAPTER 1: SETTING UP YOUR LAPTOP
Connect the AC Adapter
WARNING: e AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause re or
equipment damage.
12
Press the Power Button
CHAPTER 1: SETTING UP YOUR LAPTOP
13
CHAPTER 1: SETTING UP YOUR LAPTOP
Connect the Network Cable (Optional)
14
CHAPTER 1: SETTING UP YOUR LAPTOP
Set Up Microsoft Windows
Your computer is precongured with the Microsoft® Windows® operating system. To set up
Windows for the rst time, follow the instructions on the screen. ese steps are mandatory
and may take some time to complete. e Windows setup screens will take you through
several procedures including accepting license agreements, setting preferences, and setting
up an Internet connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render
your computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you
download and install the latest BIOS and drivers for your computer available at
support.dell.com.
NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.
NOTE: It is recommended that you create a full system backup as soon as you set up
Microsoft Windows. To create a full system backup, see “Dell DataSafe Local Backup” on
page 87.
15
CHAPTER 1: SETTING UP YOUR LAPTOP
Connect to the Internet (Optional)
Setting Up a Wired Connection
If you are using a dial-up connection, connect the telephone line to the optional external •
USB modem and to the telephone wall jack before you set up your Internet connection.
If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular •
telephone service for setup instructions.
To complete setting up your wired Internet connection, follow the instructions in “Setting Up
Your Internet Connection” on page 18.
16
CHAPTER 1: SETTING UP YOUR LAPTOP
Setting Up a Wireless Connection
NOTE: To set up your wireless router, see the documentation that shipped with your
router.
Before you can use your wireless Internet connection, you need to connect to your wireless
router.
To set up your connection to a wireless router:
Ensure that wireless is enabled on your computer.1.
Save and close any open les, and exit any open programs.2.
Click 3. Start→ Control Panel.
In the search box, type 4. network, and then click Network and Sharing Center→ Connect to a network.
Follow the instructions on the screen to complete the setup.5.
17
CHAPTER 1: SETTING UP YOUR LAPTOP
Setting Up Your Internet Connection
ISPs and ISP oerings vary by country. Contact your ISP for oerings available in your
country.
If you cannot connect to the Internet but have successfully connected in the past, the Internet
Service Provider (ISP) might have a service outage. Contact your ISP to check the service
status, or try connecting again later.
Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard
can help you get one.
Save and close any open les, and exit any open programs.1.
Click 2. Start→ Control Panel.
In the search box, type 3. network, and then click Network and Sharing Center→ Set up a new connection or Network→ Connect to the Internet.
e Connect to the Internet window appears.
NOTE: If you do not know which type of connection to select, click Help me choose or
contact your ISP.
Follow the instructions on the screen and use the setup information provided by your ISP 4.
to complete the setup.
18
CHAPTER 2: GETTING TO
KNOW YOUR LAPTOP
CHAPTER 2: GETTING TO KNOW
YOUR LAPTOP
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
1
234
5
67
8
is chapter provides information about your new laptop to familiarize you with its various
features, and get you up and running quickly.
Left View Features
20
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
1
2
3
Security cable slot — Attaches a commercially available security cable to the
computer.
NOTE: Before you buy a security cable, ensure that it ts into the security cable slot on
your computer.
DisplayPort connector — Connects your computer to external monitors and
projectors with DisplayPort.
HDMI connector —Connects to a TV for both multi-channel digital audio and
video signals.
NOTE: For a monitor without built-in speakers, only the video signal will be read.
21
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
22
4
5
USB connector with USB PowerShare — Connects to USB devices, such as a
mouse, keyboard, printer, external drive, or MP3 player.
e USB Powershare feature allows you to charge USB devices when the computer is
powered on/o or in sleep state.
NOTE: Certain USB devices may not charge when the computer is powered o or in sleep
state. In such cases, turn on the computer to charge the device.
NOTE: e USB PowerShare is automatically shut o when only 10% of the total battery
life remains.
Network connector — Connects your computer to a network or broadband
device.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
6
share digital photos, music, videos, and documents.
7
such as digital video cameras.
8
SIM card slot — Allows you to install a Subscriber Identity Module (SIM) to browse the
Internet, check e-mail, and connect to a Virtual Private Network. To access the Internet,
you must be within the network of your cellular service provider.
3-in-1 Media Card Reader — Provides a fast and convenient way to view and
IEEE 1394 A connector — Connects to high-speed serial multimedia devices
23
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
12
3
Right View Features
24
1
2
3
Audio out/Headphone connectors (2) — Connect to a pair of headphones or to a
powered speaker or sound system.
Audio in/Microphone connector — Connects to a microphone or inputs signal for
use with audio programs.
USB connectors (2) — Connect to USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.
Back View Features
1
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
1
AC adapter connector — Connects to an AC adapter to power the computer and
charge the battery.
25
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
1
2
3
4
Display Features
26
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
1Microphone — Provides high quality sound for video conferencing and voice recording.
2 Camera — Built-in camera for video capture, conferencing, and chat.
3 Camera activity indicator — Indicates if the camera is on or o.
4 Display — Your display can vary based on selections you made when purchasing
your computer. For more information about displays, see the Dell Technology Guide
available on your hard drive or at support.dell.com/manuals.
27
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
234
1
Computer Base and Keyboard Features
28
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
1Power button — Turns the computer on or o when pressed. For more information, see
“Power Button” on page 30.
2 Keyboard — e backlit keyboard provides visibility in dark environments by
illuminating all symbols on the keys.
3 Touch pad buttons (2) — Provide left- and right-click functions like those on a mouse.
4 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move
selected items, and left-click by tapping the surface.
29
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
Power Button
You can program this button to perform actions like shutting down the operating system or
entering the standby mode. For details on how to program this button, see Power Options in
the control panel of Microsoft® Windows® operating system.
e power button is located in the center of the hinge cover. For the exact location, see
“Computer Base and Keyboard Features” on page 28.
e color of the AlienHead rim indicates the power status. e color indicating the power
status can be changed through the AlienFX® software.
30
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
On AC adapter:
Blue or custom AC-colore battery is fully charged.
Blue or custom AC-color fading into
white or custom battery-color
e computer is turned o or on and
the battery is charging.
Blue or custom AC-color fading into
black
On battery:
Amber or custom battery-colore battery is fully charged.
Amber or custom battery-color fading
into black
Blinking Amber or custom batterycolor
For more details on standby and hibernate mode, see Power Options in the control panel of
your Microsoft Windows operating system.
e computer is in standby mode.
e computer is in standby mode.
e battery charge is low.
31
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
Function Keys
NOTE: Depending on the conguration of the laptop you purchased, some of the function
keys may have no associated tasks.
e <Fn> key is located near the bottom-left corner of the keyboard, and is used together with
other keys to activate certain functions. Hold down the <Fn> key along with the key described
below:
F1 — Extend Desktop
Press <Fn><F1> to switch between the various external display options available
either simultaneously or separately.
F2 — Check Battery Status
Press <Fn><F2> to display the Battery Status Meter.
F3 — Wireless Control - Switch wireless communications on/o
Press <Fn><F3> to enable or disable the wireless function.
F4 — Increase Display Brightness
Press <Fn><F4> to increase the brightness of the display.
32
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
F5 — Decrease Display Brightness
Press <Fn><F5> to decrease the brightness of the display.
F7 — Mute on/o
Press <Fn><F7> to enable or disable the mute function.
F8 — Decrease volume
Press <Fn><F8> to decrease the volume level.
F9 — Increase volume
Press <Fn><F9> to increase the volume level.
F10 — Rewind or Play previous track
Press <Fn><F10> to rewind or play previous track.
F11 — Play or Pause
Press <Fn><F11> to play or pause a track.
F12 — Fast Forward or Play next track
Press <Fn><F12> to fast forward or play the next track.
33
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
PAUSE — Alienware Command Center
Press <Fn><PAUSE> to access Alienware Command Center (for more information,
see “Alienware Command Center” on page 36).
PRT SCRN — AlienFX
Press <Fn><PRT SCRN> to enable or disable the AlienFX illumination.
AlienFX facilitates control of your computer’s lighting by creating a theme that
contains all of your lighting choices.
34
CHAPTER 3: USING YOUR LAPTOP
CHAPTER 3: USING YOUR LAPTOP
CHAPTER 3: USING YOUR LAPTOP
Alienware Command Center
e Alienware® Command Center gives you access to Alienware’s exclusive software and is a
continuously upgradable control panel. As Alienware releases new programs, they download
directly into the Command Center allowing you to build a library of system management,
optimization, and customization tools. You can access Alienware Command Center by
pressing <Fn><PAUSE>.
Connecting External Displays
If you want to enjoy your computing environment on a bigger scale visually, or extend your
desktop area, you can connect an external display such as a standalone monitor, an LCD TV,
or a projector.
Connecting a Display
Use the appropriate cable based on the connectors available on your computer and display.
Refer to the following table to identify the connectors on your computer and display.
NOTE: When connecting to a single display, connect the display to ONLY ONE of the
connectors on your computer.
36
CHAPTER 3: USING YOUR LAPTOP
Connection TypeComputerCableDisplay
HDMI-to-HDMI
(HDMI cable)
DisplayPortto-DisplayPort
(DisplayPort cable)
DisplayPort-to-DVI
(DisplayPort-to-
DVI adapter + DVI
cable)
NOTE:
You can purchase the DisplayPort-to-DVI adapter and additional HDMI cables at
www.dell.com.
37
CHAPTER 3: USING YOUR LAPTOP
Turn o your laptop.1.
Turn o the display and disconnect it from the power supply. 2.
Connect one end of the display cable to the DisplayPort, or HDMI connector on your 3.
Alienware laptop.
Connect the other end of the cable to the same connector on your display. 4.
If necessary, connect one end of the power cable to the display’s power connector.5.
Connect the other end of the power cable to a grounded three-prong power strip or 6.
wall outlet.
Turn on your laptop, and then turn on your display.7.
38
CHAPTER 3: USING YOUR LAPTOP
Extending the Desktop
With the external display connected, right-click on the desktop and select 1. Personalize.
Select 2. Connect to a projector or other external display in the upper left portion of the
screen.
Click 3. Connect Display.
Select from the below options that appear on the screen:4.
Duplicate my display on all displays (mirrored)•
Show dierent parts of my desktop on each display (extended)•
Show my desktop on the external display only•
Click 5. Apply to apply your changes and then click OK to exit the Display Settings control
panel.
Using Removable Media and Cards
Observe the safety measures below:
When no media card (SD/MMC/MS cards) is inserted into the media card slot, ensure that the
blank cards that shipped with your laptop is inserted in the unused slot(s). e blank cards
protect the unused slots from dust and other particles. When inserting a blank card, ensure
that the correct side is on the top (indicated by an arrow mark on some blank cards). Inserting
a blank card upside down may damage your laptop.
39
CHAPTER 3: USING YOUR LAPTOP
Using the Wireless Control
e wireless control allows you to quickly turn all of your wireless radios (Bluetooth® and
WLAN) o, such as when you are asked to disable all wireless radios on an airplane ight.
Press <Fn><F3>to turn on all radios. Pressing <Fn><F3> again returns your wireless radios to
their respective states they were in before you pressed <Fn><F3> the rst time.
Battery Pack
Your laptop is equipped with a high-energy rechargeable lithium ion prismatic (Li-ion) battery
pack. Battery life will vary depending on your laptop conguration, model, applications
installed, power management settings, and features used. As with all batteries, the maximum
capacity of this battery will decrease with time and usage.
e battery meter lights on the battery pack indicate the charge level of the battery. When
you press the battery meter once, the charge level lights illuminate. Each of the ve lights
represent approximately 20% of the total battery charge. For example, if four lights turn on,
there is 80% of battery charge remaining and if no lights turn on, there is no charge remaining
in the battery.
40
CHAPTER 3: USING YOUR LAPTOP
Power Management
Understanding Power Consumption
In order to fully utilize the power of your battery, it would be a good idea for you to spend some
time acquiring a basic understanding of the power management concept from your operating
system.
You can use the power options in your operating system to congure the power settings
on your computer. e Microsoft® Windows® operating system installed on your computer
provides three default options:
Balanced — Oers full performance when you need it and saves power during periods of •
inactivity.
Power Saver — Saves power on your computer by reducing system performance to •
maximize the life of the computer and by reducing the amount of energy consumed by
your computer over its lifetime.
High Performance — Provides the highest level of system performance on your computer •
by adapting processor speed to your activity and by maximizing system performance.
41
CHAPTER 3: USING YOUR LAPTOP
Customizing Your Power Settings
Click 1. Start→ Control Panel.
Click 2. All Control Panel Items.
Double-click the 3. Power Options icon.
Select a power plan from the options shown. To customize specic settings, click 4. Change
plan settings next to the selected power plan.
Reducing Power Consumption
Although your laptop (together with the operating system) is capable of power conservation,
there are measures you can take to reduce the power consumption:
Use the AC power whenever possible.•
Lower the intensity of the display backlight. A very bright screen translates to higher •
power usage.
Use the • Go Dark mode in the Alienware command centre.
42
CHAPTER 3: USING YOUR LAPTOP
nVidia Optimus Technology
Your Alienware M11x laptop is equipped with nVidia’s Optimus technology. e Optimus
technology is designed to maximize performance and user experience on your computer,
while minimizing the impact on battery life. It enables you to combine the graphic processing
capability of the integrated Intel® graphic processing unit (GPU) with the discrete nVidia GPU
while running graphic-intensive applications such as 3-D games. e nVidia GPU is turned on
only for preset applications and thus extends the battery life.
e Optimus solution is enabled through an application prole. When an application is
launched, the video drivers check to see if the application has an application prole associated
with it.
If an application prole exists, the nVidia GPU is turned on and the application runs in •
performance mode. e nVidia GPU is turned o automatically when the application is
closed.
If an application prole does not exist, the integrated Intel GPU is used.•
e default list of application proles is updated frequently by nVidia and is automatically
downloaded to your computer when you are connected to the internet.
You can also create application proles for any application on your computer. is may be
required for newly released games or applications that do not have a default application
prole.
43
CHAPTER 3: USING YOUR LAPTOP
Changing the Application Profile Settings
Right-click on the desktop and select 1. NVIDIA Control Panel.
In the 2. NVIDIA Control Panel window, click 3D Settings to expand the selection (if not
already expanded) and then click Manage 3D Settings.
In the 3. Program Settings tab, click Add and browse to select the application’s executable
le (.exe). Once added, you can change the settings for that application.
To change the settings for a specic application, locate the application in the Select a
program to customize: list and make the desired changes.
NOTE: For more information on the nVidia control panel’s options and settings, click Help.
44
CHAPTER 3: USING YOUR LAPTOP
Conguring the BIOS
System Setup
e System Setup options allow you to:
Change the system conguration information after you add, change, or remove any •
hardware in your laptop.
Set or change a user-selectable option.•
View the installed amount of memory or set the type of hard drive installed.•
Before you use System Setup, it is recommended that you write down the current System
Setup information for future reference.
CAUTION: Do not change the settings in System Setup unless you are an expert
computer user. Certain changes can cause your computer to work incorrectly.
45
CHAPTER 3: USING YOUR LAPTOP
Entering System Setup
Turn on (or restart) your laptop.1.
NOTE: Keyboard failure may result when a key on the keyboard is held down for extended
periods of time. To avoid possible keyboard failure, press and release <F2> in even
intervals until the System Setup screen appears.
While the laptop is booting, press <F2> immediately before the operating system logo 2.
appears to access the BIOS Setup Utility.
If an error occurs during POST (Power On Self Test), you may also enter the BIOS Setup
Utility by pressing <F2> when prompted.
NOTE: If you wait too long and the operating system logo appears, continue to wait until
you see the Microsoft® Windows® desktop, then shut down your laptop and try again.
System Setup Screens
e BIOS Setup Utility window displays current or changeable conguration information for
your laptop. Information is divided into ve menus: Main, Advanced, Security, Boot, and Exit.
Key functions appear at the bottom of the BIOS Setup Utility window and lists keys and their
functions within the active eld.
46
CHAPTER 3: USING YOUR LAPTOP
System Setup Options
NOTE: Depending on your computer and installed devices, the items listed in this section
may not appear, or may not appear exactly as listed.
NOTE: For the updated system setup information, see the Service Manual at support.
dell.com/manuals.
Main Menu
System Time
System Date
Alienware
Service Tag
BIOS Version
EC Version
ME version
CPU
CPU Frequency
CPU L3 Cache
Displays the system time.
Displays the system date.
Displays the model number of your computer.
Displays the service tag of your computer.
Displays the BIOS version.
Displays the EC rmware version.
Displays the Intel® ME rmware version.
Displays the type of processor installed.
Displays the speed of the processor.
Displays the processor cache size.
47
CHAPTER 3: USING YOUR LAPTOP
Main Menu
CPU ID
Total Memory
Memory Bank 0
Memory Bank 1
Advanced Menu
Intel SpeedStep
®
Use XD Capability
USB Emulation
48
Displays the ID of the processor.
Displays the total memory available in your computer.
Displays the memory size installed in DIMM 0.
Displays the memory size installed in DIMM 1.
Allows you to enable or disable the Intel SpeedStep technology.
Disabling this feature may improve performance, but will
greatly reduce battery life.
Allows you to enable or disable the Intel eXecute Disable bit.
Allows you to enable or disable the USB emulation feature. is
feature denes how the BIOS, in the absence of a USB-aware
operating system, handles USB devices. USB emulation is
always enabled during POST (Power On Self Test).
NOTE: You cannot boot any type of USB device (oppy, hard
drive, or memory key) when this option is o.
Advanced Menu
USB Wake Support
IEEE 1394
Integrated Network
High Denition
Audio
CHAPTER 3: USING YOUR LAPTOP
Allows you to enable USB devices to wake the computer from
standby or to disable the USB wake support feature.
NOTE: If USB Powershare is enabled, a device connected to the
USB Powershare connector may not wake the computer.
Allows you to enable or disable the IEEE 1394 A connector.
Disabled: e IEEE 1394 A connector is disabled and is not •
visible to the operating system.
Enabled: e IEEE 1394 A connector is enabled.•
Allows you to enable or disable the on-board LAN controller.
Disabled: Internal LAN is disabled and is not visible to the •
operating system.
Enabled: Internal LAN is enabled. •
Allows you to enable or disable the internal high denition
audio device.
Disabled: e internal audio device is disabled and is not •
visible to the operating system.
Enabled: e internal audio device is enabled.•
49
CHAPTER 3: USING YOUR LAPTOP
Advanced Menu
SD Card Reader
CPU Turbo Mode
CPU Over-Clocking
SATA Operation
SATA HARD DRIVE
50
Allows you to enable or disable the internal SD card reader.
Allows you to enable or disable the Intel CPU turbo mode
performance option.
Allows you to enable or disable CPU bus clock Over-Clocking
Disabled: CPU bus clock is 133 MHz.•
Enabled: CPU bus clock is between 134 MHz and 166 MHz.•
Allows you to congure the operating mode of the integrated
SATA hard drive controller.
ATA: SATA is congured for ATA mode.•
AHCI: SATA is congured for AHCI mode.•
Displays the installed SATA hard drive model.
Advanced Menu
Adapter Warnings
Charger Behavior
USB Powershare
CHAPTER 3: USING YOUR LAPTOP
Allows you to choose if the computer should display warning
messages when you use certain power adapters. e computer
displays these messages if you attempt to use a power adapter
that has too little capacity for your conguration.
Disabled: BIOS will not detect unsupported A/C adapters •
and will not display any message to screen.
Enabled : BIOS will detect unsupported A/C adapters and •
display an error to screen.
Allows you to enable or disable battery charging.
Allows you to enable or disable charging of devices plugged into
the USB Powershare connector while in Battery Mode.
51
CHAPTER 3: USING YOUR LAPTOP
Wireless Menu
Bluetooth
Wireless Network
WWAN
Security Menu
Supervisor
Password
User Password
Set Supervisor
Password
52
Allows you to enable or disable the internal Bluetooth device.
Disabled: e internal Bluetooth device is disabled and is •
not visible to the operating system.
Enabled: e internal Bluetooth device is enabled.•
Allows you to enable or disable the internal wireless device.
Disabled: e internal wireless device is disabled and is not •
visible to the operating system.
Enabled: e internal wireless device is enabled.•
Allows you to enable or disable the internal WWAN device.
Displays if the supervisor password is clear or set.
Displays if the user password is clear or set.
Allows you to set the supervisor password. e supervisor
password controls access to the system setup utility.
CHAPTER 3: USING YOUR LAPTOP
Security Menu
Set User Password
Fail Safe
Boot Menu
Use the <F5> or <F6> keys to change the boot device priority. You can choose from:
Hard Drive•
USB Storage •
CD/DVD/BD•
Removal Devices•
Network•
Allows you to set the user password. e user password
controls access to the computer at boot.
Allows you see if the Phoenix FailSafe™ security software is
enabled or disabled. e Phoenix FailSafe software allows you
to protect, track, and manage your laptop and your digital les if
your laptop is lost or stolen.
53
CHAPTER 3: USING YOUR LAPTOP
Exit Menu
Exit Saving
Changes
Save Change
Without Exit
Exit Discarding
Changes
Load Optimal
Defaults
Discard Changes
54
Allows you to exit System Setup and save your changes to
CMOS.
Allows you remain in System Setup and save your changes to
CMOS.
Allows you to exit System Setup and load previous values from
CMOS for all Setup items.
Allows you to load default values for all Setup items.
Allows you to load previous values from CMOS for all Setup
items.
CHAPTER 4: INSTALLING AND
REPLACING COMPONENTS
CHAPTER 4: INSTALLING AND
REPLACING COMPONENTS
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
is chapter provides guidelines and instructions for increasing the processing power and
storage space, by upgrading equipment. You can purchase components for your computer at
www.dell.com or www.alienware.com.
NOTE: See the Service Manual at support.dell.com/manuals for installation instructions
of all serviceable components. Parts purchased from Dell and Alienware will ship with
specic replacement instructions.
Before You Begin
is section provides procedures for removing and installing the components in your laptop.
Unless otherwise noted, each procedure assumes that the following conditions exist:
You have performed the steps in “Turning O Your Computer” and “Before Working Inside •
Your Computer” in this section.
You have read the safety information that shipped with your computer.•
A component can be replaced or—if purchased separately—installed by performing the •
removal procedure in reverse order.
e procedures in this section may require the following tools:
Small at-blade screwdriver•
Phillips screwdriver•
56
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
Turning Off Your Computer
CAUTION: To avoid losing data, save and close all open les and exit all open programs
before you turn o your laptop.
Save and close all open les and exit all open programs. 1.
Click 2. Start→ Shut Down.
e laptop turns o after the operating system shutdown process nishes.
Ensure that the computer and any attached devices are turned o. If your computer 3.
and attached devices did not automatically turn o when you shut down your operating
system, press and hold the power button for at least 8 to 10 seconds until the computer
turns o.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and
to help to ensure your own personal safety.
WARNING: Before working inside your laptop, read the safety information that
shipped with your computer. For additional safety best practices information, see the
Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
CAUTION: Handle components and cards with care. Do not touch the components or
contacts on a card. Hold a card by its edges. Hold a component such as a processor by
its edges, not by its pins.
CAUTION: Only a certied service technician should perform repairs on your computer.
Damage due to servicing that is not authorized by Dell is not covered by your
warranty.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding
strap or by periodically touching an unpainted metal surface (such as a connector on
the back of the computer).
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on
the cable itself. Some cables have connectors with locking tabs; if you are disconnecting
this type of cable, press in on the locking tabs before you disconnect the cable. As you
pull connectors apart, keep them evenly aligned to avoid bending any connector pins.
Also, before you connect a cable, ensure that both connectors are correctly oriented
and aligned.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
CAUTION: To avoid damaging the computer, perform the following steps before you
begin working inside the computer.
Ensure that the work surface is at and clean to prevent the computer cover from being 1.
scratched.
Turn o your computer (for more information, see “Turning O Your Computer” on 2.
page 57).
CAUTION: To disconnect a network cable, rst unplug the cable from your computer
and then unplug the cable from the network device.
Disconnect all telephone or network cables from the laptop. 3.
Press and eject any installed cards from the Media Card Reader. 4.
Disconnect your computer and all attached devices from their electrical outlets.5.
CAUTION: To help prevent damage to the system board, you must remove the battery
from the battery bay before you service the laptop.
Remove the battery from the battery bay (for more information, see “Replacing the 6.
Battery Pack” on page 60).
Press the power button to ground the system board.7.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
Replacing the Battery Pack
is battery pack can easily be removed and replaced. Ensure that the laptop is properly shut
down before changing the battery pack.
CAUTION: To avoid damage to the laptop, use only the battery designed for this
particular Alienware laptop. Do not use batteries designed for other Alienware or Dell
laptops.
To remove the battery pack:
Follow the instructions in “Before You Begin” on page 1. 56.
Shut down the laptop.2.
Turn the laptop over.3.
Loosen the eight captive screws and remove the base cover.4.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
1
2
1captive screws (8) 2 base cover
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
1
2
3
Remove the two screws that secure the battery pack to the computer base.5.
Disconnect the battery pack cable from the connector on the system board.6.
Lift and slide the battery pack out of the computer.7.
1battery pack3 battery pack cable
2 screws (2)
To replace the battery pack, perform the removal steps in reverse order.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
Upgrading or Replacing Memory
Your laptop is equipped with a congurable memory unit. e industry standard JEDEC
PC3-8500/PC3-10600 (DDR3) SODIMM memory module connectors are available for memory
upgrade. e table below illustrates all the possible ways system memory can be congured.
Follow the instructions in “Before You Begin” on page 1. 56.
Remove the battery (see “Replacing the Battery Pack” on page 2. 60).
Use your ngertips to carefully spread apart the memory module connector’s spring-locks 3.
until the module pops up.
Remove the memory module.4.
1memory module4 notch
2 spring locks (2)5 memory module connector
3 tab
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
To replace the memory modules, perform the removal steps in reverse order. While inserting
the memory module into the connector align the notch on the memory module with the tab
on the memory module connector.
NOTE: If you need to install memory modules in two connectors, install a memory module
in the lower connector before you install a memory module in the upper connector.
NOTE: If the memory module is not installed properly, the computer may not boot.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
Upgrading or Replacing the Hard Drive Assembly
Your laptop is equipped with one hard drive socket.
Removing the Hard Drive
Follow the instructions in “Before You Begin” on page 1. 56.
Remove the battery (see “Replacing the Battery Pack” on page 2. 60).
Loosen the three captive screws on the hard drive assembly.3.
Using the pull-tab, slide and lift the hard drive assembly to disconnect it from the system 4.
board connector.
Lift the hard-drive assembly out of the computer base.5.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
1
2
1hard drive2 pull-tab
Remove the four screws that secure the hard drive to the hard drive bracket.6.
Lift the hard drive bracket of the hard drive according to the illustration.7.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
1
2
3
1hard drive bracket3 hard drive
2 screws (4)
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
1
2
Remove the interposer from the hard drive.8.
1hard drive2 interposer
To replace the hard drive, perform the removal steps in reverse order.
69
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
70
CHAPTER 5: TROUBLESHOOTING
CHAPTER 5: TROUBLESHOOTING
CHAPTER 5: TROUBLESHOOTING
Basic Hints and Tips
Computer does not power on: Is your AC adapter cable securely connected to a working •
electrical outlet? If connected to a power strip, ensure that the strip is actually working.
Connections: Check all the cables to ensure that there are no loose connections •
anywhere.
Power Savings: Ensure that your computer is not in hibernate or standby mode by •
pressing the power button for less than 4 seconds. e power status light will fade from
blue to black while in standby mode; in hibernate mode it will be o.
Brightness: Check and adjust the brightness of the display by pressing the key •
combinations <Fn><F4> or <Fn><F5>.
Display Choice: Press the key combination <Fn><F1> to ensure that the computer is not •
set to “External Only” display.
Use only the AC adapter that shipped with your laptop.•
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CHAPTER 5: TROUBLESHOOTING
Backup and General Maintenance
Always backup your important data on a regular basis and keep copies of your operating •
system and software safe. Do not forget to note the serial numbers if you are storing
them outside of their original cases - e.g., in a CD wallet.
Run maintenance programs as often as you can. You may schedule these programs to •
run at times when you are not using your computer. You can use those provided with your
operating system, or buy more powerful, dedicated programs to do so.
Write down your passwords and keep them safe (away from your computer). is is •
especially important if you choose to password-protect your computer’s BIOS and
operating system.
Document vital settings such as network, dialup, mail and Internet settings.•
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CHAPTER 5: TROUBLESHOOTING
When troubleshooting your computer, remember the following safety guidelines:
Before touching any of the computer’s internal components, touch an unpainted portion •
of the chassis. Doing so will safely discharge any static electricity, which could damage
your computer.
Turn o your computer and any connected peripherals. •
Disconnect any peripherals from your computer. •
ings to check:
Ensure that the AC adapter cable is properly connected between your computer and a •
grounded, three-prong power outlet. Ensure that the power outlet is working.
Ensure the UPS or power strip is turned on (if applicable). •
If your peripheral devices (e.g. keyboard, mouse, printer, etc.) are not working, ensure that •
all connections are secure.
If any computer components were added or removed before the problem began, check to •
see if you performed the installation or removal procedures properly.
If an error message appears on the screen, write down the exact error message prior to •
calling Alienware Technical Support to aid in diagnosing and resolving your issue.
If an error occurs in a specic program, see the program’s documentation. •
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CHAPTER 5: TROUBLESHOOTING
Software Diagnostic Tools
Pre-Boot System Assessment (PSA)
e computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your
system board, keyboard, display, memory, hard drive, etc.
To invoke PSA:
Turn on (or restart) your computer.1.
Shut down and restart the laptop. When the Alienware logo appears, press <F12> 2.
immediately.
NOTE: If you wait too long and the operating system logo appears, continue to wait
until you see the Microsoft® Windows® desktop; then, shut down your computer and
try again.
Select 3. Diagnostics from the menu and press <Enter>.
During the assessment, answer any questions that appear.
If a failure is detected, the computer stops and beeps. To stop the assessment and •
restart the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.
If failures are detected during the Pre-boot System Assessment, write down the error •
code(s) and contact Alienware (for more information, see “CONTACTING ALIENWARE“ on
page 109).
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CHAPTER 5: TROUBLESHOOTING
If the Pre-boot System Assessment completes successfully, the following message appears
“Do you want to run the remaining memory tests? This will take about
30 minutes or more. Do you want to continue? (Recommended).”
If you are experiencing memory issues, press <y>, otherwise press <n>. e following message
is displayed: “Pre-boot System Assessment complete.”
Press <o> to reboot your computer.
Alienware® Diagnostics
NOTE: Download Dell Drivers and Utilities from My DELL Downloads
(downloadstore.dell.com/media) and create your own backup media.
If you experience a problem with your Alienware laptop, run the Alienware Diagnostics before
you contact Alienware for technical assistance. It is recommended that you print these
procedures before you begin.
NOTE: Back up all data before initiating a system recovery.
Review your laptop’s conguration information, and ensure that the device that you want to
test displays in the system setup program and is active. Start the Alienware Diagnostics from
the backup disc.
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CHAPTER 5: TROUBLESHOOTING
Starting Alienware Diagnostics
NOTE: Your computer does not have an internal optical drive. Use an external optical
drive or any external storage device for the procedures that involve discs.
Insert the drivers and utilities backup disc that you created. 1.
Shut down and restart the laptop. 2.
When the Alienware logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue to wait
until you see the Microsoft® Windows® desktop; then, shut down your computer and
try again.
NOTE: e next steps change the boot sequence for one time only. On the next start-up,
the computer boots according to the devices specied in the system setup program.
When the boot device list appears, highlight 3. CD/DVD/CD-RW and press <Enter>.
Select 4. Boot from CD-ROM from the menu that appears and press <Enter>.
Select 5. Alienware Diagnostics from the numbered list. If multiple versions are listed,
select the version appropriate for your computer.
When the Alienware Diagnostics 6. Main Menu appears, select the test you want to run.
NOTE: Write down any error codes and problem descriptions exactly as they appear and
follow the instructions on the screen.
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CHAPTER 5: TROUBLESHOOTING
After all tests have completed, close the test window to return to the Alienware 7.
Diagnostics Main Menu.
Remove the backup disc, then close the 8. Main Menu window to exit the Alienware
Diagnostics and restart the computer.
Answers to Common Problems
System
e computer fails the POST
e POST (Power On Self Test) tests the computer, ensuring that it meets the necessary
system requirements and that all hardware is working properly before starting the remainder
of the boot process. If the computer passes the POST, the computer will continue to start
normally. However, if the computer fails the POST, the computer will generate a single beep
to indicate a general failure and an error message will be displayed. For assistance, contact
Alienware Technical Support (see “CONTACTING ALIENWARE“ on page 109).
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CHAPTER 5: TROUBLESHOOTING
e computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating system
shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving your mouse,
press and hold the power button for at least 6 seconds until the computer turns o, then
restart your computer.
NOTE: e chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
A program stops responding or crashes repeatedly
End the program:
Press <Ctrl><Shift><Esc> simultaneously. 1.
Click the 2. Applications tab and select the program that is no longer responding.
Click 3. End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
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CHAPTER 5: TROUBLESHOOTING
A program is designed for an earlier version of Microsoft® Windows®
Run the Program Compatibility Wizard:
e Program Compatibility Wizard congures a program so that it runs in an environment
similar to an earlier version of Microsoft Windows operating system environments.
Click 1. Start→Control Panel→Programs→Programs and Features→ Use an older program with this version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.
Other software problems
Back up your les immediately
Use a virus-scanning program to check the hard drive, or CDs
Save and close any open les or programs and shut down your computer through the Start
menu
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CHAPTER 5: TROUBLESHOOTING
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop-up
advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove spyware.
Run the PSA Diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Check the software documentation or contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible with the operating system installed on your •
computer.
Ensure that your computer meets the minimum hardware requirements needed to run •
the software. See the software documentation for information.
Ensure that the program is installed and congured properly.•
Verify that the device drivers do not conict with the program.•
If necessary, uninstall and then reinstall the program.•
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CHAPTER 5: TROUBLESHOOTING
Hard Drive Problems
Allow the computer to cool before turning it on
A hot hard drive may prevent the operating system from starting. Try allowing the computer
to return to room temperature before turning it on.
Run Check Disk
Click 1. Start→Computer.
Right-click 2. Local Disk C:.
Click 3. Properties→Tools→Check Now.
If the User Account Control window appears, click Continue.
Follow the instructions on the screen.
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CHAPTER 5: TROUBLESHOOTING
Memory
Memory errors detected on startup
Check memory modules for correct seating and orientation. Reseat the memory modules •
if applicable (see “Upgrading or Replacing Memory” on page 63).
Computers using a dual-channel memory conguration require that memory modules be •
installed in pairs. If you require assistance, contact Alienware Technical Support (for more
information, see “CONTACTING ALIENWARE“ on page 109).
Display
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer
supports, it is recommended that you attach an external monitor to your computer.
e computer may be in a power saving mode:
Press a key on the keyboard or press the power button to resume normal operation.
Switch the video image:
If your computer is attached to an external monitor, press <Fn><F1> to switch the video image
to the display.
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CHAPTER 5: TROUBLESHOOTING
Power
When you press the power button, the computer does not turn on
If the AC adapter cable is connected to a surge protector or UPS, ensure that the surge •
protector or UPS is securely connected to an electrical outlet, is switched on and is
working correctly.
Check that the wall outlet is working properly by testing another device such as a radio or •
lamp that you know works. If the wall outlet is not working, contact an electrician or your
power company for further assistance.
If the problem persists, contact Alienware support (see “CONTACTING ALIENWARE“ on •
page 109).
84
CHAPTER 6: SYSTEM RECOVERY
CHAPTER 6: SYSTEM RECOVERY
CHAPTER 6: SYSTEM RECOVERY
Recovery Options
Your computer has the following system recovery options:
Operating System Reinstallation Disc• — Contains operating system installation media.
Dell DataSafe Local• — Your computer is pre-installed with Dell DataSafe Local (see “Dell
DataSafe Local Backup” on page 87).
Dell DataSafe Online • — Dell DataSafe Online is an online data backup service (see “Dell
DataSafe Online Backup” on page 89).
System Drivers• — You can download the latest drivers for your computer from
support.dell.com.
System Applications• — Some of the software that is pre-installed on your computer does
not include a backup CD/DVD. is software is available at My Dell Downloads
(downloadstore.dell.com/media).
NOTE: My Dell Downloads may not be available in all regions.
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CHAPTER 6: SYSTEM RECOVERY
Dell DataSafe Local Backup
Dell DataSafe Local Backup is a backup and recovery application that can restore your
computer if you lose data due to a virus attack, accidentally delete critical les or folders, or if
the hard drive crashes.
NOTE: A USB key with a minimum capacity of 8 GB is required to create a full system
backup.
is application allows you to:
Restore les and folders•
Restore your hard drive to the operating state it was in when you purchased your •
computer, without erasing the existing personal les and data
To schedule backups:
Double-click the Dell DataSafe Local Backup icon 1. on the taskbar.
Choose 2. Full System Backup to create and schedule automatic backup of all the data in
your computer.
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CHAPTER 6: SYSTEM RECOVERY
To restore data:
Turn o your computer.1.
Disconnect all the devices connected to the computer (such as USB drive, printer, etc.) 2.
and remove any recently added internal hardware.
NOTE: Do not disconnect the monitor, keyboard, mouse, and the power cable.
Turn on your computer.3.
When the Alienware logo appears, press <F8> several times to access the 4. Advanced Boot
Options window.
NOTE: If you wait too long and the operating system logo appears, continue to wait
until you see the Microsoft® Windows® desktop; then, shut down your computer and try
again.
Select 5. Repair Your Computer.
Select 6. DellFactory Image Recoveryand DataSafe Options and follow the instructions on
the screen.
NOTE: e restoration process may take an hour or more depending on the size of the
data to be restored.
NOTE: For more information on Dell DataSafe Local Backup, see knowledge base article
353560 at support.dell.com.
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CHAPTER 6: SYSTEM RECOVERY
Dell DataSafe Online Backup
NOTE: Dell DataSafe Online Backup may not be available in all regions.
NOTE: A broadband connection is recommended for fast upload/download speeds.
Dell DataSafe Online is an automated backup and recovery service that helps protect your
data and other important les from catastrophic incidents like theft, re, or natural disasters.
You can access the service on your computer using a password-protected account.
For more information, go to delldatasafe.com.
To schedule backups:
Double-click the Dell DataSafe Online icon 1.
Follow the instructions that appear on the screen. 2.
on the taskbar.
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CHAPTER 6: SYSTEM RECOVERY
90
CHAPTER 7: BASIC SPECIFICATIONS
CHAPTER 7: SPECIFICATIONS
CHAPTER 7: SPECIFICATIONS
Computer Model
Alienware M11x-R2
Dimensions
Height (front and back)32.7 mm (1.29 inches)
Width285.7 mm (11.25 inches)
Depth233.3 mm (9.19 inches)
Weight with 8-cell battery
(starting at)
2.0 kg (4.4 lbs)
NOTE: e weight of your laptop will vary depending
on the conguration ordered and the manufacturing
variability.
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CHAPTER 7: SPECIFICATIONS
Processor and System Chipset
ProcessorIntel® Core™ i3
Intel Core i5
Intel Core i7
L2 cache256 KB
L3 cacheup to 4 MB
Bus clock133 Mhz
System chipsetIntel QS57
SDRAM bus widthone or two 64-bit channels of DDR3 memory up to