Dell 5110cn User Manual
Dell 5110cn
Service Manual
12 Nov 2007
Information in this document is subject to change without notice.
2010 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc.is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and
names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than
its own.
Cautions for operation
Contents of this document may be subjected to modification without previous notice.
Dell Inc. will not assume responsibility for accidental or incidental damages resulting from technical
or editorial errors or omissions in this manual, the issue of this manual, the execution of descriptions
in this manual, or
the use of this manual.
This document is protected by copyright.
any form without written permission from Dell Inc.
Do not photocopy or duplicate any part of this document in
Intro-1
1. About this manual
This manual is a standard service manual of
of this laser printer (standard specifications).
Dell Inc.
containing information
reTuired for maintenance
2. Marks giving caution
Maintenance operations requiring special cautions or additional information to descriptions of this
manual are presented as "Warning", "Caution", or "Note", according to their nature.
If instructions are not observed, death or serious injury may be caused.
If instructions are not observed, injuries of workers or physical damages to assets
(including this laser printer) may result.
Particularly important essentials for procedures, steps, rules, and others.
Reference Incidental information to descriptions.
3. Related documents
T Instruction manuals (standard manuals)
Describe operation and handling of this laser printer.
T Performance specifications
Describe in detail various specifications of this laser printer.
(In the event of discrepancy between this manual and the performance specifications, the performance
specifications shall take preference.)
T Video interface specifications
Detailed video interface specifications for this laser printer
T Spare parts list
Information on maintenance parts (spare parts) for this laser printer
Intro-2
4. Safety
To prevent possible accidents during maintenance operation, you should observe strictly the "Warning"
and "Caution" information in this manual.
Dangerous operations and operations out of range of this manual should be absolutely avoided.
Generally various processes not covered by this manual may be required in actual operation, which
should be performed carefully always giving attention to safety.
4.1 Power source
Keep the power supply off during maintenance operation to prevent electric shock, burns and other
damages. Keep the power plug disconnected during the maintenance operation.
If the power supply should be kept connected for measurement of voltage or other similar reasons,
sufficient care should be given to prevent electric shock, by following the procedures of this manual.
While the printer is ON, never touch live parts if not required absolutely.
Power is supplied to the power unit (Low Voltage Power Supply ASSY) even while
the printer is off. Never touch its live components.
Do not touch live parts unless otherwise specified.
Intro-3
Ten00002KA
4.2 Driving units
When servicing gears or other driving units, be sure to turn them OFF and plug off. Drive them
manually when required.
Never touch the gears or other driving units while the printer is running.
4.3 High-temperature units
When servicing high-temperature units (securing unit, etc.), be sure to turn them OFF to prevent burns,
injuries and other troubles, remove the power plug and start service processes after they have cooled
down enough.
Immediately after completion of operation, they are still hot. Start services after
more than 40 minutes.
Intro-4
4.4 Laser beams
• If your eyes are exposed to laser beams, you may lose your eyesight.
• Never open the cover if warning label for laser beams is attached there.
• Before disassembling and reassembling this laser printer, be sure to turn it OFF.
• When servicing this laser printer while it is running, be sure to follow the
procedures specified in this manual.
• You should understand the features of the laser beams which are capable of
having an injurious action on the human body, not to extend the danger over the
workers as well as other people around the printer.
Laser beams have features as follows:
• Frequencies are smaller in width than other beams (sun and electric bulbs) and
phases are uniform so that high monochromatic and convergence performance
can be obtained and thin beams of light can reach places at a long distance.
• Due to the high convergence, beams are concentrated in high density and high
temperature, which is dangerous to human body.
Reference: Laser beams of this laser printer is invisible rays which you cannot see.
PRINT HEAD
Ten00003KA
Intro-5
4.5 Warning/caution labels
Warning labels and caution labels are attached to this laser printer to prevent accidents Check those
labels for their peeling or stain when servicing the printer.
4.5.1 Caution label for high-temperature units
4.5.2 Caution label regarding toner cartridge
Ida_Sec00_010FA
Intro-6
Ten00004KA
4.5.3 Caution label regarding Imaging Drum and Transfer Roller
Ida_Sec00_005FA
Intro-7
Ida_Sec00_009FA
4.5.4 Caution label regarding MPF and paper tray
4.5.5 Caution label regarding Developer Frame
Ida_Sec00_006FA
Intro-8
Ida_Sec00_007FA
4.5.6 Caution label regarding Print Head
Ida_Sec00_008FA
Intro-9
Unpacking the Printer
The printer must be carried horizontally with two or more persons.
Extreme care must be taken to avoid personal injuries.
Ch
eck the printer visually for evidence of any damage.
Peel all tapes off the printer.
Ten00011KA
Intro-10
TABLE OF CONTENTS
Cautions for operation ................................................................................................. Intro-1
1. About this manual.....................................................................................................Intro-2
2. Marks giving caution.................................................................................................Intro-2
3. Related documents...................................................................................................Intro-2
4. Safety .......................................................................................................................Intro-3
4.1 Power source..........................................................................................................Intro-3
4.2 Driving unit..............................................................................................................Intro-4
4.3 High-temperature units...........................................................................................Intro-4
4.4 Laser beams...........................................................................................................Intro-5
4.5 Warning/caution labels ...........................................................................................Intro-6
4.5.1 Caution label for high-temperature units .............................................................Intro-6
4.5.2 Caution label regarding toner cartridge ...............................................................Intro-6
4.5.3 Caution label regarding PHD ASSY and BTR ASSY ..........................................Intro-7
4.5.4 Caution label regarding MSI and paper tray........................................................Intro-8
4.5.5 Caution label regarding FRAME ASSY DEVE ....................................................Intro-8
4.5.6 Caution label regarding ROS ASSY....................................................................Intro-9
Unpacking the Printer.................................................................................................Intro-10
Chapter 1 Troubleshooting .............................................................................................1 - 1
Chapter 2 Operation of Diagnostic .................................................................................2 - 1
Chapter 3 Removal and Replacement Procedures ........................................................3 - 1
Chapter 4 Plug/Jack(P/J) Connector Locations..............................................................4 - 1
Chapter 5 Parts List........................................................................................................5 - 1
Chapter 6 Principles of Operation ..................................................................................6 - 1
Chapter 7 Wiring Diagrams and Signal Information .......................................................7 - 1
Chapter 8 Printer Specifications.....................................................................................8 - 1
Intro-11
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting CONTENTS
1. Progressing with the Troubleshooting .........................................................................1 - 1
1.1 Flow of Troubleshooting.................................................................................................................... 1 - 1
1.2 Preparatory Requirements................................................................................................................ 1 - 2
1.3 Cautions for Service Operations ....................................................................................................... 1 - 3
1.4 Cautions for FIP Use......................................................................................................................... 1 - 4
2. Level 1 FIP ..................................................................................................................1 - 6
2.1 Level 1 FIP........................................................................................................................................ 1 - 6
2.2 Flow of Level 1 FIP ........................................................................................................................... 1 - 6
3. Level 2 FIP ..................................................................................................................1 - 8
3.1 Level 2 FIP........................................................................................................................................ 1 - 8
3.2 Status Code List................................................................................................................................ 1 - 9
3.3 LCD Display .................................................................................................................................... 1 - 15
3.4 Error Code FIP................................................................................................................................ 1 - 25
FIP-1 001-360/001-363/001-364/001-366 Restart Printer ................................................................... 1 - 25
FIP-2 001-361/001-363/001-365/001-366 Restart Printer ................................................................... 1 - 26
FIP-3 001-362/001-364/001-365/001-366 Restart Printer ................................................................... 1 - 27
FIP-4 003-340/003-341/003-342/003-344/003-345/003-346/003-347/003-348/003-349/
003-350/003-351 Restart Printer ............................................................................................. 1 - 28
FIP-5 003-343 Restart Printer.............................................................................................................. 1 - 29
FIP-6 003-356 Restart Printer.............................................................................................................. 1 - 31
FIP-7 004-310 Restart Printer.............................................................................................................. 1 - 34
FIP-8 006-370/006-371/006-372/006-373/006-374/006-375/006-376/006-377/006-378/
006-379/006-380/006-381/006-382/006-383/006-384 Restart Printer..................................... 1 - 35
FIP-9 007-342/007-345/007-346/007-348 Restart Printer ................................................................... 1 - 36
FIP-10 007-343/007-345/007-347/007-348 Restart Printer ................................................................. 1 - 37
FIP-11 007-344/007-346/007-347/007-348 Restart Printer ................................................................. 1 - 38
FIP-12 009-340/009-341 Restart Printer.............................................................................................. 1 - 39
FIP-13 009-360/009-361/009-362/009-363 Restart Printer ................................................................. 1 - 40
FIP-14 010-354 Restart Printer............................................................................................................ 1 - 41
FIP-15 010-378/010-379/010-380/010-381/010-382/010-383/010-384/010-385/010-386/
010-387/010-388/010-389/010-390/010-391/010-392/010-393/010-394/010-395/
010-396/010-397 Restart Printer ............................................................................................. 1 - 42
FIP-16 016-300/016-301/016-302/016-310/016-311/016-313/016-315/016-317/016-323/
016-324/016-327/016-340/016-344/016-345/016-346 Restart Printer/
Erase Flash Err. 016-392/Write Flash Err. 016-393/Verify Error 016-394 ............................... 1 - 43
FIP-17 016-312 Restart Printer............................................................................................................ 1 - 44
FIP-18 016-316/016-318 Restart Printer.............................................................................................. 1 - 45
FIP-19 016-330/016-331/016-332/016-333/016-334/016-335/016-336/016-337
Restart Printer .......................................................................................................................... 1 - 46
FIP-20 016-338 Restart Printer............................................................................................................ 1 - 48
FIP-21 016-350 Restart Printer............................................................................................................ 1 - 49
FIP-22 016-360/016-361 Restart Printer.............................................................................................. 1 - 50
FIP-23 016-370 Restart Printer............................................................................................................ 1 - 51
FIP-24 Paper Jam 077-902.................................................................................................................. 1 - 52
FIP-25 Paper Jam 077-900.................................................................................................................. 1 - 53
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting CONTENTS
FIP-26 Paper Jam 071-101.................................................................................................................. 1 - 54
FIP-27 Paper Jam 077-907.................................................................................................................. 1 - 60
FIP-28 Load Tray N 024-910/024-911/024-912/024-913/024-914 ....................................................... 1 - 61
FIP-29 Exit Tray Full 024-920 .............................................................................................................. 1 - 62
FIP-30 Load MPF 024-969/Load Tray N 024-965/024-966/024-967/024-968/024-969....................... 1 - 63
FIP-31 Tape On XXX Toner 093-919/093-920/093-921/093-922........................................................ 1 - 66
FIP-32 Insert TonerCart 093-970......................................................................................................... 1 - 67
FIP-33 Insert TonerCart 093-971......................................................................................................... 1 - 68
FIP-34 Insert TonerCart 093-972......................................................................................................... 1 - 69
FIP-35 Insert TonerCart 093-973......................................................................................................... 1 - 70
FIP-36 Replace Toner 093-930 ........................................................................................................... 1 - 71
FIP-37 Replace Toner 093-931 ........................................................................................................... 1 - 72
FIP-38 Replace Toner 093-932 ........................................................................................................... 1 - 73
FIP-39 Replace Toner 093-933 ........................................................................................................... 1 - 74
FIP-40 Ready to Print 093-423 ............................................................................................................ 1 - 75
FIP-41 Ready to Print 093-424 ............................................................................................................ 1 - 76
FIP-42 Ready to Print 093-425 ............................................................................................................ 1 - 77
FIP-43 Ready to Print 093-426 ............................................................................................................ 1 - 78
FIP-44 Toner Type 093-980/093-981/093-982/093-983/CRUM ID 093-960/093-961/
093-962/093-963...................................................................................................................... 1 - 79
FIP-45 Insert Drum 091-972 ................................................................................................................ 1 - 81
FIP-46 Imaging Drum 091-935 ............................................................................................................ 1 - 82
FIP-47 Ready to Print 094-402 ............................................................................................................ 1 - 83
FIP-48 Imaging Drum 091-912/CRUM ID 093-965 .............................................................................. 1 - 84
FIP-49 Replace Fuser 010-351............................................................................................................ 1 - 85
FIP-50 Insert Fuser 010-317................................................................................................................ 1 - 86
FIP-51 Ready to Print 010-421 ............................................................................................................ 1 - 87
FIP-52 Fuser Type 010-358/CRUM ID 093-964 .................................................................................. 1 - 88
FIP-53 Transfer Roller 094-911 ........................................................................................................... 1 - 89
FIP-54 Ready to Print 094-422 ............................................................................................................ 1 - 90
FIP-55 BTR Not Detected 094-910...................................................................................................... 1 - 91
FIP-56 Load Tray N 077-912/077-913/077-914/Tray Detached 024-945/024-946/024-947/
024-948/024-949...................................................................................................................... 1 - 92
FIP-57 Close Front Door 077-300........................................................................................................ 1 - 93
FIP-58 CTD Sensor Dirty 092-310/Ready to Print 092-910 ................................................................. 1 - 95
FIP-59 Out of Memory 016-700 ........................................................................................................... 1 - 97
FIP-60 Disk Full 016-980 ..................................................................................................................... 1 - 98
FIP-61 PCL Request 016-720............................................................................................................ 1 - 100
FIP-62 Invalid Job 016-799................................................................................................................ 1 - 101
FIP-63 Ready to Print 193-700 .......................................................................................................... 1 - 102
FIP-64 Invalid ID 016-383/Range Chk Error 016-384/Header Error 016-385/
Check Sum Error 016-386/Format Error 016-387.................................................................. 1 - 103
FIP-65 MPC Error 016-388/MPC Detached 016-389/MPC Com. Failed 016-390 ............................. 1 - 104
FIP-66 Invalid User 016-757/Disabled Func 016-758/Reached Limits 016-759 ................................ 1 - 106
3.5 Image Quality Troubleshooting ..................................................................................................... 1 - 107
3.5.1 Image Quality Specifications................................................................................................. 1 - 109
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting CONTENTS
P1 "Light (Undertoned) Prints" ........................................................................................................... 1 - 113
P2 "Blank Prints"................................................................................................................................ 1 - 116
P3 "Solid Prints"................................................................................................................................. 1 - 118
P4 "Vertical deletion or blank line" ..................................................................................................... 1 - 119
P5 "Horizontal deletion or blank line" ................................................................................................. 1 - 122
P6 "Black (color) spots" ..................................................................................................................... 1 - 125
P7 "Background or Foggy Print" ........................................................................................................ 1 - 128
P8 "Skewed paper" ............................................................................................................................ 1 - 130
P9 "Paper Damage"........................................................................................................................... 1 - 134
P10 "Unfused Image or Image Easily Rubs off of Page" ................................................................... 1 - 139
P11 "Vertical Dark Line"..................................................................................................................... 1 - 140
P12 "Afterimage (Ghost)"................................................................................................................... 1 - 141
P13 "Partial Deletion"......................................................................................................................... 1 - 142
P14 "Horizontal Line (Periodical)" ...................................................................................................... 1 - 143
P15 "Fade Horizontal/Vertical"........................................................................................................... 1 - 145
P16 "Color Registration (Color Shift)" ................................................................................................ 1 - 147
3.6 Other FIP ...................................................................................................................................... 1 - 150
FIP-No Power ..................................................................................................................................... 1 - 150
FIP-Multiple Feed................................................................................................................................ 1 - 151
4. Abnormal Noise Trouble..........................................................................................1 - 152
4.1 Entry Chart for Abnormal Noise Troubleshooting ......................................................................... 1 - 152
4.2 Operation Mode Table .................................................................................................................. 1 - 153
FIP-1.N1 When Power is Turned On ................................................................................................. 1 - 153
FIP-1.N2 During Standby................................................................................................................... 1 - 154
FIP-1.N3 During Printing.................................................................................................................... 1 - 155
Chapter 1 Troubleshooting CONTENTS
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting
Troubleshooting in this manual assumes use of Diag. tools (maintenance tools).
However, the troubleshooting allows for the case where the Diag tools are not
used. You can correct troubles according to these troubleshooting procedures
after understanding them well.
1. Progressing with the Troubleshooting
After making sure of actual condition of a trouble, proceed with the troubleshooting process efficiently
making use of the Fault Isolation Procedure (FIP), Operation of Diag. tools (Chapter 2), Wire
connecting diagram (Chapter 7), and Principle of operation (Chapter 6).
1.1 Flow of Troubleshooting
Flow of the troubleshooting is as follows:
Installation status check
Trouble status check
Execute FIP
Trouble recovery check
End
Operation of Diagnostic
Principles of Operation
Wiring Diagrams
Reference
information
When a problem can not be settle
Send back printer or parts to
the factory, check it the engineer.
1 – 1
Chapter 1 Troubleshooting
1.2 Preparatory Requirements
Be sure to check the following items before starting the troubleshooting procedures:
1) Voltage of the power supply is within the specifications (measure the voltage at the electric outlet).
2) Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection in the
power cord.
3) The laser printer is properly grounded.
4) The laser printer is not installed at a place subjected to too high temperature, too high humidity, too
low temperature, too low humidity or rapid change of temperature.
5) The laser printer is not installed close to water service, humidifier, heat generating unit, or fire, in
very dusty place, or a place exposed to air flow from the air conditioning system.
6) The laser printer is not installed in a place where volatile gas or inflammable gas is generated.
7) The laser printer is not installed under direct sunbeams.
8) The laser printer is installed in a well-ventilated place.
9) The laser printer is installed on a stout and stable plane.
10) Paper used meets specifications (standard paper is recommendable).
11) The laser printer is handled properly.
12) Parts which should be periodically replaced are replaced each time when specified number of
sheets have been printed.
13) Make the PHD ASSY and the FRAME ASSY DEVE reseated, and try some printing using the
papers out of a newly opened package.
1 – 2
Chapter 1 Troubleshooting
1.3 Cautions for Service Operations
1) Be sure to remove the power cord except when it is specifically required.
If the printer is kept ON, never touch the conductive parts while it is not specifically
required.
The power switch/inlet of LVPS is live even while the power supply is cut off. Never
touch the live parts.
2) When checking some parts with covers removed and with the interlock and safety and power
switches ON, remove the connector (P/J151) on the ROS ASSY except when it is specifically
required.
When checking some parts with covers removed and with the interlock and safety
and power switches ON, laser beams may be irradiated from the ROS ASSY. Since
it is dangerous, be sure to remove the connector (P/J151) while it is not required.
3) When checking some parts with the left cover removed and power ON, be sure to remove the
connector (P/J141) on the HVPS while it is not required.
When checking some parts with the left cover removed and power ON, high voltage
may be applied by the HVPS. Be sure to remove the connector (P/J141) on the
HVPS.
When connecting the connector (P/J141) on the HVPS according to the instructions
of the FIP, never touch the HVPS and parts of high voltage.
4) When using Diag. tools or other tools of high voltage, be sure to keep them covered except when
otherwise specified.
When using Diag.Tool or other tools of high voltage, never touch parts of high
voltage.
When using Diag.Tool or other tools of high voltage, be sure to follow the
procedure of this manual.
5) When operating the driving units using the Diag or other tools, be sure to keep them covered
unless otherwise specified.
When operating the driving units using the Diag or other tools, never touch the
driving units. When operating the driving units using Diag or other tools, be sure
to observe the procedures in this manual.
6) When touching hot parts, be careful not to get burnt.
7) Workers should wear a wrist band or the like to remove static electricity from their body , grounding
their body while working.
1 – 3
Chapter 1 Troubleshooting
1.4 Cautions for FIP Use
1) It is assumed in the FIP that the printer controller (CONTROLLER PWB) is normally functioning. If
any trouble cannot be corrected by troubleshooting, replace the printer controller with a normal one
and check for proper operation again.
If the trouble is not still corrected, replace the major parts and then related parts in succession and
confirm according to the procedure of the "Initial check" and "Major check parts".
2) When troubleshooting according to the FIP, normal MCU PWB, PHD ASSY or other parts may be
necessary for isolation of failed parts. Prepare them in advance.
3) In the initial check according to the FIP, check only items which can be simply checked.
4) In the initial check according to the FIP, check the constitutive parts of the major check parts and
related parts, as well as major check parts.
5) When working with the printer, Be sure to remove the power cord except when required specifi-
cally. Never touch live parts if not required, while the power cord is connected.
6) Connector condition is denoted as follows:
[P/J12] → Connector (P/J12) is connected.
[P12] → Plug side with the connector (P/J12) removed (except when attached directly to the
board).
[J12] → Jack side with the connector (P/J12) removed (except when attached directly to the
board).
7) [P/J1-2PIN <=> P/J3-4PIN] in the FIP means measurement with the plus side of the measuring
instrument connected to [P/J1] and the minus side to [4PIN] of [P/J3].
8) [P/J<=>P/12] in the FIP means measurement for all terminals corresponding between [P/J1] and
[P/J2] referring to "Wire connecting diagram".
9) In [P/J1-2PIN <=> P/J3-4PIN] in the FIP where voltage is measured, [P/J3-4PIN] on the rear minus
side is always at the AG (analog ground), SG (signal ground), or RTN (return).
Therefore, after checking of proper conduction between AGs, SGs, or RTNs respectively, the rear
minus side can be connected to the PIN of AG, SG or RTN instead of [P/J3-4PIN].
However, care should be taken not to mistake since [AG], [SG], and [RTN] are not on the same
level.
10) Measure the voltage of small connectors with the special tool. Handle the tool with care, as the
leading edge of the tool is pointed.
11) When measuring the voltage, set the PDH ASSY, FUSER ASSY, BRT ASSY and paper tray, close
the FRONT COVER ASSY and power ON if not required specifically.
12) Numerical values in the FIP are only for standard. If numerical values are approximate, they
should be considered permissible.
1 – 4
Chapter 1 Troubleshooting
13) Parts which are always removed to check as indicated in the FIP and procedures for that purpose
are not specifically referred to here. They should be handled carefully.
14) "Replacement" in the FIP indicates replacement of parts which are considered to be the source of
trouble to be checked after replacing those parts, assemblies containing them, or parts (HIGH
ASSY).
15) In the FIP, the paper pick-up unit by means of the paper tray at the lower part of the printer is
referred to as "try 1", the first level of the paper pick-up unit feeder unit as "try 2", and the second
level as the "tray3".
16) In the FIP, existence and non-existence of Diag tools (maintenance tools,) are distinguished in
some cases. Correct troubles according to the instructions in the FIP.
17) In the FIP, procedures are differentiated depending on specifications. Correct troubles according
to the instructions in the FIP.
18) For optional parts, some troubleshooting procedure may follow the manual for those options, of
which you should take note.
Keep those manuals for the optional parts when required.
1 – 5
Chapter 1 Troubleshooting
2. Level 1 FIP
2.1 Level 1 FIP
The level 1 FIP is the first step for trouble diagnosis. The level 1 FIP isolates the presence of various
troubles including error codes, and the level 2 FIP provides a guide for proceeding of the
troubleshooting.
2.2 Flow of Level 1 FIP
Before commencing Troubleshooting, verify or fix the following general matters first.
Verify the type and size of the
print media installed meet the
specifications.
Yes
Verify that the settings of the
printer for the type and size of
the print media are correct.
Yes
Reinstall the Fuser Assy, BTR
Assy, PHD Assy and four
TONER Cartridges to the printer.
Yes
Inspect there is no damage on
the tabs for safety interlock of
the Covers and Doors.
Yes When a paper
is jammed
Go to FIP.
Remove the paper jams from
the printer.
Yes
If not
If not
If not
Reinstall the print media fall
within the print media guidelines.
Reset the printer settings.
Replace the damaged parts.
Verify the scraps of paper,
staples, paper-clips and so on
are not remained in the printer.
Yes
Go to FIP.
If not
Remove the remaining obstacles.
1 – 6
Chapter 1 Troubleshooting
Ask the operator about trouble status.
Is operator’s operating method correct?
Y
Turn off and turn on the Power.
Does error still occur when print
is done by the problem mode?
Y
When status code or LCD
display is displayed:
N
Instruct how to operate
N
End of work
Refer to "3.2 Status Code List."
Refer to "3.3 LCD Display."
When image quality trouble
is occurred:
When abnormal noise
is occurred:
Refer to "3.4 Error Code FIP."
Refer to "3.5 Entry Chart for Image
Quality Troubleshooting."
Refer to "3.5 Image Quality FIP."
Refer to "4.1 Entry Chart for
Abnormal Noise Troubleshooting."
Refer to "4.2 Operation Mode Table."
1 – 7
Chapter 1 Troubleshooting
3. Level 2 FIP
3.1 Level 2 FIP
The Level 2 FIP is the trouble diagnostic procedure to sort various troubles in addition to the error
codes. In the troubleshooting, executing the steps given in the FIP or checking procedure allows you to
find out a cause of trouble in a short time.
1 – 8
3.2 Status Code List
Chapter 1 Troubleshooting
Error Message Error Contents
001-360
Restart Printer
Flip
Contact Support
IfMessageReturns
001-361
Restart Printer
Flip
Contact Support
IfMessageReturns
001-362
Restart Printer
Flip
Contact Support
IfMessageReturns
001-363
Restart Printer
Flip
Contact Support
IfMessageReturns
001-364
Restart Printer
Flip
Contact Support
IfMessageReturns
001-365
Restart Printer
Flip
Contact Support
IfMessageReturns
001-366
Restart Printer
Flip
Contact Support
IfMessageReturns
003-340 to 003-342
Restart Printer
Flip
Contact Support
IfMessageReturns
003-343
Restart Printer
Flip
Contact Support
IfMessageReturns
<IOT Fan Motor 1 Failure>
MCU detects an error upon receiving error signal from the Rear Fan.
<IOT Fan Motor 2 Failure>
MCU detects an error upon receiving error signal from the Front Fan.
<IOT Fan Motor 3 Failure>
MCU detects an error upon receiving error signal from the LV Fan.
<IOT Fan Motor 4 Failure>
MCU detects an error upon receiving error signals from the Rear and
Front Fans.
<IOT Fan Motor 5 Failure>
MCU detects an error upon receiving error signals from the Rear and
LV Fans.
<IOT Fan Motor 6 Failure>
MCU detects an error upon receiving error signals from the Front and
LV Fans.
<IOT Fan Motor 6 Failure>
MCU detects an error upon receiving error signals from the Front,
Rear and LV Fans.
<IOT Firmware Error>
Firmware Error is detected.
<IOT Firmware Error>
CRUM communication error is detected.
FIP to be
referred
FIP-1
FIP-2
FIP-3
FIP-1
FIP-2
FIP-1
FIP-3
FIP-2
FIP-3
FIP-1
FIP-2
FIP-3
FIP-4
FIP-5
1 – 9
Chapter 1 Troubleshooting
Error Message Error Contents
003-344 to 003-351
Restart Printer
Flip
Contact Support
IfMessageReturns
003-356
Restart Printer
Flip
Contact Support
IfMessageReturns
004-310
Restart Printer
Flip
Reseat Feeder
Contact Support
006-370 to 006-384
Restart Printer
Flip
Contact Support
IfMessageReturns
007-342
Restart Printer
Flip
Contact Support
IfMessageReturns
007-343
Restart Printer
Flip
Contact Support
IfMessageReturns
007-344
Restart Printer
Flip
Contact Support
IfMessageReturns
007-345
Restart Printer
Flip
Contact Support
IfMessageReturns
007-346
Restart Printer
Flip
Contact Support
IfMessageReturns
007-347
Restart Printer
Flip
Contact Support
IfMessageReturns
<IOT Firmware Error>
Firmware Error is detected.
<IOT NVRAM Error>
NVRAM and CRUM errors are detected.
<IOT Option Feeder Communication Error>
Option Feeder Communication Error is detected.
Communication error between the Option Feeder and the printer.
<IOT ROS Motor Failure>
The SOS signal does not come from the ROS ASSY.
<IOT Motor Failure>
Main Motor fail is detected.
MCU detects an error upon receiving error signal from the Motor.
<IOT Motor Failure>
Deve Motor fail is detected.
MCU detects an error upon receiving error signal from the Motor.
<IOT Motor Failure>
Fuser Motor fail is detected.
MCU detects an error upon receiving error signal from the Motor.
<IOT Motor Failure>
Main and Deve Motor fails are detected.
MCU detects an error upon receiving error signal from the Motors.
<IOT Motor Failure>
Main and Fuser Motor fails are detected.
MCU detects an error upon receiving error signal from the Motors.
<IOT Motor Failure>
Deve and Fuser Motor fails are detected.
MCU detects an error upon receiving error signal from the Motors.
FIP to be
referred
FIP-4
FIP-6
FIP-7
FIP-8
FIP-9
FIP-10
FIP-11
FIP-9
FIP-10
FIP-9
FIP-11
FIP-10
FIP-11
1 – 10
Chapter 1 Troubleshooting
Error Message Error Contents
007-348
Restart Printer
Flip
Contact Support
IfMessageReturns
009-340/009-341
Restart Printer
Flip
Clean CTD
Contact Support
009-360
Restart Printer
Flip
Reseat Y Toner
Contact Support
009-361
Restart Printer
Flip
Reseat M Toner
Contact Support
009-362
Restart Printer
Flip
Reseat C Toner
Contact Support
009-363
Restart Printer
Flip
Reseat K Toner
Contact Support
010-354
Restart Printer
Flip
Contact Support
IfMessageReturns
010-378 to 010-397
Restart Printer
Flip
Reseat Fuser
Contact Support
016-300
Restart Printer
Flip
Contact Support
IfMessageReturns
016-301
Restart Printer
Flip
Contact Support
IfMessageReturns
<IOT Motor Failure>
Main, Deve and Fuser Motor fails are detected.
MCU detects an error upon receiving error signal from the Motors.
<IOT CTD Sensor Error>
CTD (ADC) Sensor Error is detected.
CTD (ADC) Sensor error at calibrating.
<IOT (Y) Toner CRUM Error>
Yellow Toner CRUM Communication Error is detected.
Printer can not read the CRUM data of the yellow toner cartridge.
<IOT (M) Toner CRUM Error>
Magenta Toner CRUM Communication Error is detected.
Printer can not read the CRUM data of the magenta toner cartridge.
<IOT (C) Toner CRUM Error>
Cyan Toner CRUM Communication Error is detected.
Printer can not read the CRUM data of the cyan toner cartridge.
<IOT (K) Toner CRUM Error>
Black Toner CRUM Communication Error is detected.
Printer can not read the CRUM data of the black toner cartridge.
<IOT Environment Sensor Error>
Temperature Sensor Error is detected.
Temperature Sensor detected abnormal temperature.
<IOT Fuser Fail>
Fuser Error is detected.
<ESS Data Cache Error>
CPU data cache error
<ESS Instruction Cache Error>
CPU instruction cache error
FIP to be
referred
FIP-9
FIP-10
FIP-11
FIP-12
FIP-13
FIP-13
FIP-13
FIP-13
FIP-14
FIP-15
FIP-16
FIP-16
1 – 11
Chapter 1 Troubleshooting
Error Message Error Contents
016-302
Restart Printer
Flip
Contact Support
IfMessageReturns
016-310
Restart Printer
Flip
Contact Support
IfMessageReturns
016-311
Restart Printer
Flip
Contact Support
IfMessageReturns
016-312
Restart Printer
Flip
Contact Support
IfMessageReturns
016-313
Restart Printer
Flip
Contact Support
IfMessageReturns
016-315
Restart Printer
Flip
Contact Support
IfMessageReturns
016-316
Restart Printer
Flip
Reseat Memory
Contact Support
016-317
Restart Printer
Flip
Contact Support
IfMessageReturns
016-318
Restart Printer
Flip
Contact Support
IfMessageReturns
016-323
Restart Printer
Flip
Contact Support
IfMessageReturns
<ESS Illegal Exception>
CPU illegal exception
<ESS FontROM SumCheckError (Main)>
Checksum error in the built-in font ROM
<ESS FontROM SumCheckErrorOption>
Checksum error in the option font ROM
<ESS HDD Error>
The error is detected by HDD error.
<ASIC Error>
The error is detected by ASIC error.
<ESS On Board RAM W/R Check Error>
The error is detected by On board RAM W/R check during
initialization.
<ESS DIMM Slot RAM W/R Check Error>
The error is detected by DIMM slot RAM W/R check during
initialization.
<ESS ROM Check (Main) Error>
Checksum error in the main program ROM
<ESS DIMM Slot RAM Error>
DIMM slot RAM (option) error occurs during the initialization.
<ESS NVRAM1 W/R Check Error>
The error is detected by master NVRAM W/R check.
FIP to be
referred
FIP-16
FIP-16
FIP-16
FIP-17
FIP-16
FIP-16
FIP-18
FIP-16
FIP-18
FIP-16
1 – 12
Chapter 1 Troubleshooting
Error Message Error Contents
016-324
Restart Printer
Flip
Contact Support
IfMessageReturns
016-327
Restart Printer
Flip
Contact Support
IfMessageReturns
016-330
Restart Printer
Flip
Contact Support
IfMessageReturns
016-331
Restart Printer
Flip
Reseat MPC
Contact Support
016-332
Restart Printer
Flip
Reseat MPC
Contact Support
016-333
Restart Printer
Flip
Reseat MPC
Contact Support
016-334
Restart Printer
Flip
Reseat MPC
Contact Support
016-335
Restart Printer
Flip
Reseat MPC
Contact Support
016-336
Restart Printer
Flip
Reseat MPC
Contact Support
016-337
Restart printer
Flip
Reseat MPC
Contact Support
<ESS NVRAM2 W/R Check Error>
The error is detected by master NVRAM2 W/R check.
<ESS NVRAM1 SIZE And ID Check Error>
The error is detected by consistency check between the NVRAM size
required by the system and its actual size, and by consistency check
of the ID recorded when turning ON the power first.
<MPC-ESS Communication Fail>
Communication fail between MPC and ESS
<MPC Flash ROM Boot Module Checksum Error>
Checksum error in the Flash ROM
<MPC RAM R/W Test Error>
The error is detected by MPC RAM W/R check.
<MPC Flash ROM Application Module Checksum Error>
Checksum error in the MPC Flash ROM
<MPC MAC Address Checksum Error>
Checksum error in the MPC MAC address
<MPC Ethernet BIST Parity/RAM R/W Error>
The error is detected by MPC Ethernet BIST parity RAM R/W check.
<MPC Internal Loopback Error>
The error is detected by Loopback test.
<MPC Fatal Error>
The fatal error is detected by MPC check.
FIP to be
referred
FIP-16
FIP-16
FIP-19
FIP-19
FIP-19
FIP-19
FIP-19
FIP-19
FIP-19
FIP-19
1 – 13
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