Dell 5110cn User Manual

Dell 5110cn

Service Manual

12 Nov 2007

Information in this document is subject to change without notice.
2010 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc.is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.

Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and
names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than
its own.

Cautions for operation

Contents of this document may be subjected to modification without previous notice.

Dell Inc. will not assume responsibility for accidental or incidental damages resulting from technical

or editorial errors or omissions in this manual, the issue of this manual, the execution of descriptions

in this manual, or

the use of this manual.

This document is protected by copyright.

any form without written permission from Dell Inc.

Do not photocopy or duplicate any part of this document in

Intro-1

1. About this manual

This manual is a standard service manual of

of this laser printer (standard specifications).

Dell Inc.

containing information

reTuired for maintenance

2. Marks giving caution

Maintenance operations requiring special cautions or additional information to descriptions of this

manual are presented as "Warning", "Caution", or "Note", according to their nature.

If instructions are not observed, death or serious injury may be caused.

If instructions are not observed, injuries of workers or physical damages to assets

(including this laser printer) may result.

Particularly important essentials for procedures, steps, rules, and others.

Reference Incidental information to descriptions.

3. Related documents

T Instruction manuals (standard manuals)

Describe operation and handling of this laser printer.

T Performance specifications

Describe in detail various specifications of this laser printer.

(In the event of discrepancy between this manual and the performance specifications, the performance

specifications shall take preference.)

T Video interface specifications

Detailed video interface specifications for this laser printer

T Spare parts list

Information on maintenance parts (spare parts) for this laser printer

Intro-2

4. Safety

To prevent possible accidents during maintenance operation, you should observe strictly the "Warning"

and "Caution" information in this manual.

Dangerous operations and operations out of range of this manual should be absolutely avoided.

Generally various processes not covered by this manual may be required in actual operation, which

should be performed carefully always giving attention to safety.

4.1 Power source

Keep the power supply off during maintenance operation to prevent electric shock, burns and other

damages. Keep the power plug disconnected during the maintenance operation.

If the power supply should be kept connected for measurement of voltage or other similar reasons,

sufficient care should be given to prevent electric shock, by following the procedures of this manual.

While the printer is ON, never touch live parts if not required absolutely.

Power is supplied to the power unit (Low Voltage Power Supply ASSY) even while

the printer is off. Never touch its live components.

Do not touch live parts unless otherwise specified.

Intro-3

Ten00002KA

4.2 Driving units

When servicing gears or other driving units, be sure to turn them OFF and plug off. Drive them

manually when required.

Never touch the gears or other driving units while the printer is running.

4.3 High-temperature units

When servicing high-temperature units (securing unit, etc.), be sure to turn them OFF to prevent burns,

injuries and other troubles, remove the power plug and start service processes after they have cooled

down enough.

Immediately after completion of operation, they are still hot. Start services after

more than 40 minutes.

Intro-4

4.4 Laser beams

• If your eyes are exposed to laser beams, you may lose your eyesight.

• Never open the cover if warning label for laser beams is attached there.

• Before disassembling and reassembling this laser printer, be sure to turn it OFF.

• When servicing this laser printer while it is running, be sure to follow the

procedures specified in this manual.

• You should understand the features of the laser beams which are capable of

having an injurious action on the human body, not to extend the danger over the

workers as well as other people around the printer.

Laser beams have features as follows:

• Frequencies are smaller in width than other beams (sun and electric bulbs) and

phases are uniform so that high monochromatic and convergence performance

can be obtained and thin beams of light can reach places at a long distance.

• Due to the high convergence, beams are concentrated in high density and high

temperature, which is dangerous to human body.

Reference: Laser beams of this laser printer is invisible rays which you cannot see.

PRINT HEAD

Ten00003KA

Intro-5

4.5 Warning/caution labels

Warning labels and caution labels are attached to this laser printer to prevent accidents Check those

labels for their peeling or stain when servicing the printer.

4.5.1 Caution label for high-temperature units

4.5.2 Caution label regarding toner cartridge

Ida_Sec00_010FA

Intro-6

Ten00004KA

4.5.3 Caution label regarding Imaging Drum and Transfer Roller

Ida_Sec00_005FA

Intro-7

Ida_Sec00_009FA

4.5.4 Caution label regarding MPF and paper tray

4.5.5 Caution label regarding Developer Frame

Ida_Sec00_006FA

Intro-8

Ida_Sec00_007FA

4.5.6 Caution label regarding Print Head

Ida_Sec00_008FA

Intro-9

Unpacking the Printer

The printer must be carried horizontally with two or more persons.

Extreme care must be taken to avoid personal injuries.

Ch

eck the printer visually for evidence of any damage.

Peel all tapes off the printer.

Ten00011KA

Intro-10

TABLE OF CONTENTS

Cautions for operation ................................................................................................. Intro-1

1. About this manual.....................................................................................................Intro-2

2. Marks giving caution.................................................................................................Intro-2

3. Related documents...................................................................................................Intro-2

4. Safety .......................................................................................................................Intro-3

4.1 Power source..........................................................................................................Intro-3

4.2 Driving unit..............................................................................................................Intro-4

4.3 High-temperature units...........................................................................................Intro-4

4.4 Laser beams...........................................................................................................Intro-5

4.5 Warning/caution labels ...........................................................................................Intro-6

4.5.1 Caution label for high-temperature units .............................................................Intro-6

4.5.2 Caution label regarding toner cartridge ...............................................................Intro-6

4.5.3 Caution label regarding PHD ASSY and BTR ASSY ..........................................Intro-7

4.5.4 Caution label regarding MSI and paper tray........................................................Intro-8

4.5.5 Caution label regarding FRAME ASSY DEVE ....................................................Intro-8

4.5.6 Caution label regarding ROS ASSY....................................................................Intro-9

Unpacking the Printer.................................................................................................Intro-10

Chapter 1 Troubleshooting .............................................................................................1 - 1

Chapter 2 Operation of Diagnostic .................................................................................2 - 1

Chapter 3 Removal and Replacement Procedures ........................................................3 - 1

Chapter 4 Plug/Jack(P/J) Connector Locations..............................................................4 - 1

Chapter 5 Parts List........................................................................................................5 - 1

Chapter 6 Principles of Operation ..................................................................................6 - 1

Chapter 7 Wiring Diagrams and Signal Information .......................................................7 - 1

Chapter 8 Printer Specifications.....................................................................................8 - 1

Intro-11

Chapter 1 Troubleshooting

Chapter 1 Troubleshooting CONTENTS

1. Progressing with the Troubleshooting .........................................................................1 - 1

1.1 Flow of Troubleshooting.................................................................................................................... 1 - 1

1.2 Preparatory Requirements................................................................................................................ 1 - 2

1.3 Cautions for Service Operations ....................................................................................................... 1 - 3

1.4 Cautions for FIP Use......................................................................................................................... 1 - 4

2. Level 1 FIP ..................................................................................................................1 - 6

2.1 Level 1 FIP........................................................................................................................................ 1 - 6

2.2 Flow of Level 1 FIP ........................................................................................................................... 1 - 6

3. Level 2 FIP ..................................................................................................................1 - 8

3.1 Level 2 FIP........................................................................................................................................ 1 - 8

3.2 Status Code List................................................................................................................................ 1 - 9

3.3 LCD Display .................................................................................................................................... 1 - 15

3.4 Error Code FIP................................................................................................................................ 1 - 25

FIP-1 001-360/001-363/001-364/001-366 Restart Printer ................................................................... 1 - 25

FIP-2 001-361/001-363/001-365/001-366 Restart Printer ................................................................... 1 - 26

FIP-3 001-362/001-364/001-365/001-366 Restart Printer ................................................................... 1 - 27

FIP-4 003-340/003-341/003-342/003-344/003-345/003-346/003-347/003-348/003-349/

003-350/003-351 Restart Printer ............................................................................................. 1 - 28

FIP-5 003-343 Restart Printer.............................................................................................................. 1 - 29

FIP-6 003-356 Restart Printer.............................................................................................................. 1 - 31

FIP-7 004-310 Restart Printer.............................................................................................................. 1 - 34

FIP-8 006-370/006-371/006-372/006-373/006-374/006-375/006-376/006-377/006-378/

006-379/006-380/006-381/006-382/006-383/006-384 Restart Printer..................................... 1 - 35

FIP-9 007-342/007-345/007-346/007-348 Restart Printer ................................................................... 1 - 36

FIP-10 007-343/007-345/007-347/007-348 Restart Printer ................................................................. 1 - 37

FIP-11 007-344/007-346/007-347/007-348 Restart Printer ................................................................. 1 - 38

FIP-12 009-340/009-341 Restart Printer.............................................................................................. 1 - 39

FIP-13 009-360/009-361/009-362/009-363 Restart Printer ................................................................. 1 - 40

FIP-14 010-354 Restart Printer............................................................................................................ 1 - 41

FIP-15 010-378/010-379/010-380/010-381/010-382/010-383/010-384/010-385/010-386/

010-387/010-388/010-389/010-390/010-391/010-392/010-393/010-394/010-395/

010-396/010-397 Restart Printer ............................................................................................. 1 - 42

FIP-16 016-300/016-301/016-302/016-310/016-311/016-313/016-315/016-317/016-323/

016-324/016-327/016-340/016-344/016-345/016-346 Restart Printer/

Erase Flash Err. 016-392/Write Flash Err. 016-393/Verify Error 016-394 ............................... 1 - 43

FIP-17 016-312 Restart Printer............................................................................................................ 1 - 44

FIP-18 016-316/016-318 Restart Printer.............................................................................................. 1 - 45

FIP-19 016-330/016-331/016-332/016-333/016-334/016-335/016-336/016-337

Restart Printer .......................................................................................................................... 1 - 46

FIP-20 016-338 Restart Printer............................................................................................................ 1 - 48

FIP-21 016-350 Restart Printer............................................................................................................ 1 - 49

FIP-22 016-360/016-361 Restart Printer.............................................................................................. 1 - 50

FIP-23 016-370 Restart Printer............................................................................................................ 1 - 51

FIP-24 Paper Jam 077-902.................................................................................................................. 1 - 52

FIP-25 Paper Jam 077-900.................................................................................................................. 1 - 53

Chapter 1 Troubleshooting

Chapter 1 Troubleshooting CONTENTS

FIP-26 Paper Jam 071-101.................................................................................................................. 1 - 54

FIP-27 Paper Jam 077-907.................................................................................................................. 1 - 60

FIP-28 Load Tray N 024-910/024-911/024-912/024-913/024-914 ....................................................... 1 - 61

FIP-29 Exit Tray Full 024-920 .............................................................................................................. 1 - 62

FIP-30 Load MPF 024-969/Load Tray N 024-965/024-966/024-967/024-968/024-969....................... 1 - 63

FIP-31 Tape On XXX Toner 093-919/093-920/093-921/093-922........................................................ 1 - 66

FIP-32 Insert TonerCart 093-970......................................................................................................... 1 - 67

FIP-33 Insert TonerCart 093-971......................................................................................................... 1 - 68

FIP-34 Insert TonerCart 093-972......................................................................................................... 1 - 69

FIP-35 Insert TonerCart 093-973......................................................................................................... 1 - 70

FIP-36 Replace Toner 093-930 ........................................................................................................... 1 - 71

FIP-37 Replace Toner 093-931 ........................................................................................................... 1 - 72

FIP-38 Replace Toner 093-932 ........................................................................................................... 1 - 73

FIP-39 Replace Toner 093-933 ........................................................................................................... 1 - 74

FIP-40 Ready to Print 093-423 ............................................................................................................ 1 - 75

FIP-41 Ready to Print 093-424 ............................................................................................................ 1 - 76

FIP-42 Ready to Print 093-425 ............................................................................................................ 1 - 77

FIP-43 Ready to Print 093-426 ............................................................................................................ 1 - 78

FIP-44 Toner Type 093-980/093-981/093-982/093-983/CRUM ID 093-960/093-961/

093-962/093-963...................................................................................................................... 1 - 79

FIP-45 Insert Drum 091-972 ................................................................................................................ 1 - 81

FIP-46 Imaging Drum 091-935 ............................................................................................................ 1 - 82

FIP-47 Ready to Print 094-402 ............................................................................................................ 1 - 83

FIP-48 Imaging Drum 091-912/CRUM ID 093-965 .............................................................................. 1 - 84

FIP-49 Replace Fuser 010-351............................................................................................................ 1 - 85

FIP-50 Insert Fuser 010-317................................................................................................................ 1 - 86

FIP-51 Ready to Print 010-421 ............................................................................................................ 1 - 87

FIP-52 Fuser Type 010-358/CRUM ID 093-964 .................................................................................. 1 - 88

FIP-53 Transfer Roller 094-911 ........................................................................................................... 1 - 89

FIP-54 Ready to Print 094-422 ............................................................................................................ 1 - 90

FIP-55 BTR Not Detected 094-910...................................................................................................... 1 - 91

FIP-56 Load Tray N 077-912/077-913/077-914/Tray Detached 024-945/024-946/024-947/

024-948/024-949...................................................................................................................... 1 - 92

FIP-57 Close Front Door 077-300........................................................................................................ 1 - 93

FIP-58 CTD Sensor Dirty 092-310/Ready to Print 092-910 ................................................................. 1 - 95

FIP-59 Out of Memory 016-700 ........................................................................................................... 1 - 97

FIP-60 Disk Full 016-980 ..................................................................................................................... 1 - 98

FIP-61 PCL Request 016-720............................................................................................................ 1 - 100

FIP-62 Invalid Job 016-799................................................................................................................ 1 - 101

FIP-63 Ready to Print 193-700 .......................................................................................................... 1 - 102

FIP-64 Invalid ID 016-383/Range Chk Error 016-384/Header Error 016-385/

Check Sum Error 016-386/Format Error 016-387.................................................................. 1 - 103

FIP-65 MPC Error 016-388/MPC Detached 016-389/MPC Com. Failed 016-390 ............................. 1 - 104

FIP-66 Invalid User 016-757/Disabled Func 016-758/Reached Limits 016-759 ................................ 1 - 106

3.5 Image Quality Troubleshooting ..................................................................................................... 1 - 107

3.5.1 Image Quality Specifications................................................................................................. 1 - 109

Chapter 1 Troubleshooting

Chapter 1 Troubleshooting CONTENTS

P1 "Light (Undertoned) Prints" ........................................................................................................... 1 - 113

P2 "Blank Prints"................................................................................................................................ 1 - 116

P3 "Solid Prints"................................................................................................................................. 1 - 118

P4 "Vertical deletion or blank line" ..................................................................................................... 1 - 119

P5 "Horizontal deletion or blank line" ................................................................................................. 1 - 122

P6 "Black (color) spots" ..................................................................................................................... 1 - 125

P7 "Background or Foggy Print" ........................................................................................................ 1 - 128

P8 "Skewed paper" ............................................................................................................................ 1 - 130

P9 "Paper Damage"........................................................................................................................... 1 - 134

P10 "Unfused Image or Image Easily Rubs off of Page" ................................................................... 1 - 139

P11 "Vertical Dark Line"..................................................................................................................... 1 - 140

P12 "Afterimage (Ghost)"................................................................................................................... 1 - 141

P13 "Partial Deletion"......................................................................................................................... 1 - 142

P14 "Horizontal Line (Periodical)" ...................................................................................................... 1 - 143

P15 "Fade Horizontal/Vertical"........................................................................................................... 1 - 145

P16 "Color Registration (Color Shift)" ................................................................................................ 1 - 147

3.6 Other FIP ...................................................................................................................................... 1 - 150

FIP-No Power ..................................................................................................................................... 1 - 150

FIP-Multiple Feed................................................................................................................................ 1 - 151

4. Abnormal Noise Trouble..........................................................................................1 - 152

4.1 Entry Chart for Abnormal Noise Troubleshooting ......................................................................... 1 - 152

4.2 Operation Mode Table .................................................................................................................. 1 - 153

FIP-1.N1 When Power is Turned On ................................................................................................. 1 - 153

FIP-1.N2 During Standby................................................................................................................... 1 - 154

FIP-1.N3 During Printing.................................................................................................................... 1 - 155

Chapter 1 Troubleshooting CONTENTS

Chapter 1 Troubleshooting

Chapter 1 Troubleshooting

Troubleshooting in this manual assumes use of Diag. tools (maintenance tools).

However, the troubleshooting allows for the case where the Diag tools are not

used. You can correct troubles according to these troubleshooting procedures

after understanding them well.

1. Progressing with the Troubleshooting

After making sure of actual condition of a trouble, proceed with the troubleshooting process efficiently

making use of the Fault Isolation Procedure (FIP), Operation of Diag. tools (Chapter 2), Wire

connecting diagram (Chapter 7), and Principle of operation (Chapter 6).

1.1 Flow of Troubleshooting

Flow of the troubleshooting is as follows:

Installation status check

Trouble status check

Execute FIP

Trouble recovery check

End

Operation of Diagnostic
Principles of Operation
Wiring Diagrams

Reference
information

When a problem can not be settle

Send back printer or parts to

the factory, check it the engineer.

1 – 1

Chapter 1 Troubleshooting

1.2 Preparatory Requirements

Be sure to check the following items before starting the troubleshooting procedures:

1) Voltage of the power supply is within the specifications (measure the voltage at the electric outlet).

2) Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection in the

power cord.

3) The laser printer is properly grounded.

4) The laser printer is not installed at a place subjected to too high temperature, too high humidity, too

low temperature, too low humidity or rapid change of temperature.

5) The laser printer is not installed close to water service, humidifier, heat generating unit, or fire, in

very dusty place, or a place exposed to air flow from the air conditioning system.

6) The laser printer is not installed in a place where volatile gas or inflammable gas is generated.

7) The laser printer is not installed under direct sunbeams.

8) The laser printer is installed in a well-ventilated place.

9) The laser printer is installed on a stout and stable plane.

10) Paper used meets specifications (standard paper is recommendable).

11) The laser printer is handled properly.

12) Parts which should be periodically replaced are replaced each time when specified number of

sheets have been printed.

13) Make the PHD ASSY and the FRAME ASSY DEVE reseated, and try some printing using the

papers out of a newly opened package.

1 – 2

Chapter 1 Troubleshooting

1.3 Cautions for Service Operations

1) Be sure to remove the power cord except when it is specifically required.

If the printer is kept ON, never touch the conductive parts while it is not specifically

required.

The power switch/inlet of LVPS is live even while the power supply is cut off. Never

touch the live parts.

2) When checking some parts with covers removed and with the interlock and safety and power

switches ON, remove the connector (P/J151) on the ROS ASSY except when it is specifically

required.

When checking some parts with covers removed and with the interlock and safety

and power switches ON, laser beams may be irradiated from the ROS ASSY. Since

it is dangerous, be sure to remove the connector (P/J151) while it is not required.

3) When checking some parts with the left cover removed and power ON, be sure to remove the

connector (P/J141) on the HVPS while it is not required.

When checking some parts with the left cover removed and power ON, high voltage

may be applied by the HVPS. Be sure to remove the connector (P/J141) on the

HVPS.

When connecting the connector (P/J141) on the HVPS according to the instructions

of the FIP, never touch the HVPS and parts of high voltage.

4) When using Diag. tools or other tools of high voltage, be sure to keep them covered except when

otherwise specified.

When using Diag.Tool or other tools of high voltage, never touch parts of high

voltage.

When using Diag.Tool or other tools of high voltage, be sure to follow the

procedure of this manual.

5) When operating the driving units using the Diag or other tools, be sure to keep them covered

unless otherwise specified.

When operating the driving units using the Diag or other tools, never touch the

driving units. When operating the driving units using Diag or other tools, be sure

to observe the procedures in this manual.

6) When touching hot parts, be careful not to get burnt.

7) Workers should wear a wrist band or the like to remove static electricity from their body , grounding

their body while working.

1 – 3

Chapter 1 Troubleshooting

1.4 Cautions for FIP Use

1) It is assumed in the FIP that the printer controller (CONTROLLER PWB) is normally functioning. If

any trouble cannot be corrected by troubleshooting, replace the printer controller with a normal one

and check for proper operation again.

If the trouble is not still corrected, replace the major parts and then related parts in succession and

confirm according to the procedure of the "Initial check" and "Major check parts".

2) When troubleshooting according to the FIP, normal MCU PWB, PHD ASSY or other parts may be

necessary for isolation of failed parts. Prepare them in advance.

3) In the initial check according to the FIP, check only items which can be simply checked.

4) In the initial check according to the FIP, check the constitutive parts of the major check parts and

related parts, as well as major check parts.

5) When working with the printer, Be sure to remove the power cord except when required specifi-

cally. Never touch live parts if not required, while the power cord is connected.

6) Connector condition is denoted as follows:

[P/J12] → Connector (P/J12) is connected.

[P12] → Plug side with the connector (P/J12) removed (except when attached directly to the

board).

[J12] → Jack side with the connector (P/J12) removed (except when attached directly to the

board).

7) [P/J1-2PIN <=> P/J3-4PIN] in the FIP means measurement with the plus side of the measuring

instrument connected to [P/J1] and the minus side to [4PIN] of [P/J3].

8) [P/J<=>P/12] in the FIP means measurement for all terminals corresponding between [P/J1] and

[P/J2] referring to "Wire connecting diagram".

9) In [P/J1-2PIN <=> P/J3-4PIN] in the FIP where voltage is measured, [P/J3-4PIN] on the rear minus

side is always at the AG (analog ground), SG (signal ground), or RTN (return).

Therefore, after checking of proper conduction between AGs, SGs, or RTNs respectively, the rear

minus side can be connected to the PIN of AG, SG or RTN instead of [P/J3-4PIN].

However, care should be taken not to mistake since [AG], [SG], and [RTN] are not on the same

level.

10) Measure the voltage of small connectors with the special tool. Handle the tool with care, as the

leading edge of the tool is pointed.

11) When measuring the voltage, set the PDH ASSY, FUSER ASSY, BRT ASSY and paper tray, close

the FRONT COVER ASSY and power ON if not required specifically.

12) Numerical values in the FIP are only for standard. If numerical values are approximate, they

should be considered permissible.

1 – 4

Chapter 1 Troubleshooting

13) Parts which are always removed to check as indicated in the FIP and procedures for that purpose

are not specifically referred to here. They should be handled carefully.

14) "Replacement" in the FIP indicates replacement of parts which are considered to be the source of

trouble to be checked after replacing those parts, assemblies containing them, or parts (HIGH

ASSY).

15) In the FIP, the paper pick-up unit by means of the paper tray at the lower part of the printer is

referred to as "try 1", the first level of the paper pick-up unit feeder unit as "try 2", and the second

level as the "tray3".

16) In the FIP, existence and non-existence of Diag tools (maintenance tools,) are distinguished in

some cases. Correct troubles according to the instructions in the FIP.

17) In the FIP, procedures are differentiated depending on specifications. Correct troubles according

to the instructions in the FIP.

18) For optional parts, some troubleshooting procedure may follow the manual for those options, of

which you should take note.

Keep those manuals for the optional parts when required.

1 – 5

Chapter 1 Troubleshooting

2. Level 1 FIP

2.1 Level 1 FIP

The level 1 FIP is the first step for trouble diagnosis. The level 1 FIP isolates the presence of various

troubles including error codes, and the level 2 FIP provides a guide for proceeding of the

troubleshooting.

2.2 Flow of Level 1 FIP

Before commencing Troubleshooting, verify or fix the following general matters first.

Verify the type and size of the
print media installed meet the
specifications.

Yes

Verify that the settings of the
printer for the type and size of
the print media are correct.

Yes

Reinstall the Fuser Assy, BTR
Assy, PHD Assy and four
TONER Cartridges to the printer.

Yes

Inspect there is no damage on
the tabs for safety interlock of
the Covers and Doors.

Yes When a paper

is jammed

Go to FIP.

Remove the paper jams from
the printer.

Yes

If not

If not

If not

Reinstall the print media fall
within the print media guidelines.

Reset the printer settings.

Replace the damaged parts.

Verify the scraps of paper,
staples, paper-clips and so on
are not remained in the printer.

Yes

Go to FIP.

If not

Remove the remaining obstacles.

1 – 6

Chapter 1 Troubleshooting

Ask the operator about trouble status.
Is operator’s operating method correct?

Y

Turn off and turn on the Power.

Does error still occur when print
is done by the problem mode?

Y

When status code or LCD
display is displayed:

N

Instruct how to operate

N

End of work

Refer to "3.2 Status Code List."
Refer to "3.3 LCD Display."

When image quality trouble
is occurred:

When abnormal noise
is occurred:

Refer to "3.4 Error Code FIP."

Refer to "3.5 Entry Chart for Image
Quality Troubleshooting."

Refer to "3.5 Image Quality FIP."

Refer to "4.1 Entry Chart for
Abnormal Noise Troubleshooting."

Refer to "4.2 Operation Mode Table."

1 – 7

Chapter 1 Troubleshooting

3. Level 2 FIP

3.1 Level 2 FIP

The Level 2 FIP is the trouble diagnostic procedure to sort various troubles in addition to the error

codes. In the troubleshooting, executing the steps given in the FIP or checking procedure allows you to

find out a cause of trouble in a short time.

1 – 8

3.2 Status Code List

Chapter 1 Troubleshooting

Error Message Error Contents

001-360
Restart Printer

Flip

Contact Support
IfMessageReturns

001-361
Restart Printer

Flip

Contact Support
IfMessageReturns

001-362
Restart Printer

Flip

Contact Support
IfMessageReturns

001-363
Restart Printer

Flip

Contact Support
IfMessageReturns

001-364
Restart Printer

Flip

Contact Support
IfMessageReturns

001-365
Restart Printer

Flip

Contact Support
IfMessageReturns

001-366
Restart Printer

Flip

Contact Support
IfMessageReturns

003-340 to 003-342
Restart Printer

Flip

Contact Support
IfMessageReturns

003-343
Restart Printer

Flip

Contact Support
IfMessageReturns

<IOT Fan Motor 1 Failure>
MCU detects an error upon receiving error signal from the Rear Fan.

<IOT Fan Motor 2 Failure>
MCU detects an error upon receiving error signal from the Front Fan.

<IOT Fan Motor 3 Failure>
MCU detects an error upon receiving error signal from the LV Fan.

<IOT Fan Motor 4 Failure>
MCU detects an error upon receiving error signals from the Rear and
Front Fans.

<IOT Fan Motor 5 Failure>
MCU detects an error upon receiving error signals from the Rear and
LV Fans.

<IOT Fan Motor 6 Failure>
MCU detects an error upon receiving error signals from the Front and
LV Fans.

<IOT Fan Motor 6 Failure>
MCU detects an error upon receiving error signals from the Front,
Rear and LV Fans.

<IOT Firmware Error>
Firmware Error is detected.

<IOT Firmware Error>
CRUM communication error is detected.

FIP to be

referred

FIP-1

FIP-2

FIP-3

FIP-1
FIP-2

FIP-1
FIP-3

FIP-2
FIP-3

FIP-1
FIP-2
FIP-3

FIP-4

FIP-5

1 – 9

Chapter 1 Troubleshooting

Error Message Error Contents

003-344 to 003-351
Restart Printer

Flip

Contact Support
IfMessageReturns

003-356
Restart Printer

Flip

Contact Support
IfMessageReturns

004-310
Restart Printer

Flip

Reseat Feeder
Contact Support

006-370 to 006-384
Restart Printer

Flip

Contact Support
IfMessageReturns

007-342
Restart Printer

Flip

Contact Support
IfMessageReturns

007-343
Restart Printer

Flip

Contact Support
IfMessageReturns

007-344
Restart Printer

Flip

Contact Support
IfMessageReturns

007-345
Restart Printer

Flip

Contact Support
IfMessageReturns

007-346
Restart Printer

Flip

Contact Support
IfMessageReturns

007-347
Restart Printer

Flip

Contact Support
IfMessageReturns

<IOT Firmware Error>
Firmware Error is detected.

<IOT NVRAM Error>
NVRAM and CRUM errors are detected.

<IOT Option Feeder Communication Error>
Option Feeder Communication Error is detected.
Communication error between the Option Feeder and the printer.

<IOT ROS Motor Failure>
The SOS signal does not come from the ROS ASSY.

<IOT Motor Failure>
Main Motor fail is detected.
MCU detects an error upon receiving error signal from the Motor.

<IOT Motor Failure>
Deve Motor fail is detected.
MCU detects an error upon receiving error signal from the Motor.

<IOT Motor Failure>
Fuser Motor fail is detected.
MCU detects an error upon receiving error signal from the Motor.

<IOT Motor Failure>
Main and Deve Motor fails are detected.
MCU detects an error upon receiving error signal from the Motors.

<IOT Motor Failure>
Main and Fuser Motor fails are detected.
MCU detects an error upon receiving error signal from the Motors.

<IOT Motor Failure>
Deve and Fuser Motor fails are detected.
MCU detects an error upon receiving error signal from the Motors.

FIP to be

referred

FIP-4

FIP-6

FIP-7

FIP-8

FIP-9

FIP-10

FIP-11

FIP-9

FIP-10

FIP-9

FIP-11

FIP-10
FIP-11

1 – 10

Chapter 1 Troubleshooting

Error Message Error Contents

007-348
Restart Printer

Flip

Contact Support
IfMessageReturns

009-340/009-341
Restart Printer

Flip

Clean CTD
Contact Support

009-360
Restart Printer

Flip

Reseat Y Toner
Contact Support

009-361
Restart Printer

Flip

Reseat M Toner
Contact Support

009-362
Restart Printer

Flip

Reseat C Toner
Contact Support

009-363
Restart Printer

Flip

Reseat K Toner
Contact Support

010-354
Restart Printer

Flip

Contact Support
IfMessageReturns

010-378 to 010-397
Restart Printer

Flip

Reseat Fuser
Contact Support

016-300
Restart Printer

Flip

Contact Support
IfMessageReturns

016-301
Restart Printer

Flip

Contact Support
IfMessageReturns

<IOT Motor Failure>
Main, Deve and Fuser Motor fails are detected.
MCU detects an error upon receiving error signal from the Motors.

<IOT CTD Sensor Error>
CTD (ADC) Sensor Error is detected.
CTD (ADC) Sensor error at calibrating.

<IOT (Y) Toner CRUM Error>
Yellow Toner CRUM Communication Error is detected.
Printer can not read the CRUM data of the yellow toner cartridge.

<IOT (M) Toner CRUM Error>
Magenta Toner CRUM Communication Error is detected.
Printer can not read the CRUM data of the magenta toner cartridge.

<IOT (C) Toner CRUM Error>
Cyan Toner CRUM Communication Error is detected.
Printer can not read the CRUM data of the cyan toner cartridge.

<IOT (K) Toner CRUM Error>
Black Toner CRUM Communication Error is detected.
Printer can not read the CRUM data of the black toner cartridge.

<IOT Environment Sensor Error>
Temperature Sensor Error is detected.
Temperature Sensor detected abnormal temperature.

<IOT Fuser Fail>
Fuser Error is detected.

<ESS Data Cache Error>
CPU data cache error

<ESS Instruction Cache Error>
CPU instruction cache error

FIP to be

referred

FIP-9
FIP-10
FIP-11

FIP-12

FIP-13

FIP-13

FIP-13

FIP-13

FIP-14

FIP-15

FIP-16

FIP-16

1 – 11

Chapter 1 Troubleshooting

Error Message Error Contents

016-302
Restart Printer

Flip

Contact Support
IfMessageReturns

016-310
Restart Printer

Flip

Contact Support
IfMessageReturns

016-311
Restart Printer

Flip

Contact Support
IfMessageReturns

016-312
Restart Printer

Flip

Contact Support
IfMessageReturns

016-313
Restart Printer

Flip

Contact Support
IfMessageReturns

016-315
Restart Printer

Flip

Contact Support
IfMessageReturns

016-316
Restart Printer

Flip

Reseat Memory
Contact Support

016-317
Restart Printer

Flip

Contact Support
IfMessageReturns

016-318
Restart Printer

Flip

Contact Support
IfMessageReturns

016-323
Restart Printer

Flip

Contact Support
IfMessageReturns

<ESS Illegal Exception>
CPU illegal exception

<ESS FontROM SumCheckError (Main)>
Checksum error in the built-in font ROM

<ESS FontROM SumCheckErrorOption>
Checksum error in the option font ROM

<ESS HDD Error>
The error is detected by HDD error.

<ASIC Error>
The error is detected by ASIC error.

<ESS On Board RAM W/R Check Error>
The error is detected by On board RAM W/R check during
initialization.

<ESS DIMM Slot RAM W/R Check Error>
The error is detected by DIMM slot RAM W/R check during
initialization.

<ESS ROM Check (Main) Error>
Checksum error in the main program ROM

<ESS DIMM Slot RAM Error>
DIMM slot RAM (option) error occurs during the initialization.

<ESS NVRAM1 W/R Check Error>
The error is detected by master NVRAM W/R check.

FIP to be

referred

FIP-16

FIP-16

FIP-16

FIP-17

FIP-16

FIP-16

FIP-18

FIP-16

FIP-18

FIP-16

1 – 12

Chapter 1 Troubleshooting

Error Message Error Contents

016-324
Restart Printer

Flip

Contact Support
IfMessageReturns

016-327
Restart Printer

Flip

Contact Support
IfMessageReturns

016-330
Restart Printer

Flip

Contact Support
IfMessageReturns

016-331
Restart Printer

Flip

Reseat MPC
Contact Support

016-332
Restart Printer

Flip

Reseat MPC
Contact Support

016-333
Restart Printer

Flip

Reseat MPC
Contact Support

016-334
Restart Printer

Flip

Reseat MPC
Contact Support

016-335
Restart Printer

Flip

Reseat MPC
Contact Support

016-336
Restart Printer

Flip

Reseat MPC
Contact Support

016-337
Restart printer

Flip

Reseat MPC
Contact Support

<ESS NVRAM2 W/R Check Error>
The error is detected by master NVRAM2 W/R check.

<ESS NVRAM1 SIZE And ID Check Error>
The error is detected by consistency check between the NVRAM size
required by the system and its actual size, and by consistency check
of the ID recorded when turning ON the power first.

<MPC-ESS Communication Fail>
Communication fail between MPC and ESS

<MPC Flash ROM Boot Module Checksum Error>
Checksum error in the Flash ROM

<MPC RAM R/W Test Error>
The error is detected by MPC RAM W/R check.

<MPC Flash ROM Application Module Checksum Error>
Checksum error in the MPC Flash ROM

<MPC MAC Address Checksum Error>
Checksum error in the MPC MAC address

<MPC Ethernet BIST Parity/RAM R/W Error>
The error is detected by MPC Ethernet BIST parity RAM R/W check.

<MPC Internal Loopback Error>
The error is detected by Loopback test.

<MPC Fatal Error>
The fatal error is detected by MPC check.

FIP to be

referred

FIP-16

FIP-16

FIP-19

FIP-19

FIP-19

FIP-19

FIP-19

FIP-19

FIP-19

FIP-19

1 – 13

Chapter 1 Troubleshooting

Error Message Error Contents

016-338
Restart Printer

Flip

Reseat Wireless
Contact Support

016-340
Restart Printer

Flip

Contact Support
IfMessageReturns

016-344
Restart Printer

Flip

Contact Support
IfMessageReturns

016-345
Restart Printer

Flip

Contact Support
IfMessageReturns

016-346
Restart Printer

Flip

Contact Support
IfMessageReturns

016-350
Restart Printer

Flip

Reseat Parallel
Contact Support

016-360
Restart Printer

Flip

Reseat MPC
Contact Support

016-361
Restart Printer

Flip

Reseat HDD
Contact Support

016-370
Restart Printer

Flip

Reseat Parallel
Contact Support

<Wireless Option Error>
The error is detected by Wireless Option check.

<ESS Network Communication Error>
Communication error between CPU network and ESS firmware

<ESS Network MAC Address Checksum Error>
Checksum error in the Network MAC address

<ESS Network Ethernet BIST parity/RAM R/W Error>
The fail is detected by Network Ethernet parity RAM R/W check.

<ESS Network Internal Loopback Error>
The error is detected by On Board Network Internal Loopback check.

<IEEE1284 Data Error>
The error is detected by IEEE1284 controller.

<PCI Option#0 (MPC I/F Connector) Fail>
Detection error of PCI option 0

<PCI Option#1 (HDD I/F Connector) Fail>
Detection error of PCI option 1

<MCU-ESS Communication Fail>
Communication fail between MCU and ESS

FIP to be

referred

FIP-20

FIP-16

FIP-16

FIP-16

FIP-16

FIP-21

FIP-22

FIP-22

FIP-23

1 – 14

3.3 LCD Display

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Paper Jam

Paper Jam
077-902

Flip

Open Front Latch
Remove Paper

Paper Jam
077-900

Flip

Open Front Latch
Remove Paper

Paper Jam
071-101

Flip

Open Tray
Remove Paper

Flip

Open & close
Front Latch

Paper Jam
077-907

Flip

Push Side Button
Remove Paper

<IOT Fuser Jam>

1. The exit sensor cannot detect passage of paper
within specified time.

2. The exit sensor detected a paper while power is
on or interlock is closed.

<IOT Registration Jam>

1. The regi sensor cannot detect passage of paper
within specified time.

2. The regi sensor detected a paper while power is
on or interlock is closed.

<IOT Feed Jam>
The regi sensor cannot detect paper within specified
time.

<IOT Duplex Jam>

1. The duplex jam sensor cannot detect passage of
paper within specified time.

2. The duplex jam sensor detected a paper while
power is on or interlock is closed.

FIP to be

referred

FIP-24

FIP-25

FIP-26

FIP-27

1 – 15

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Load Tray N
024-910, 024-911, 024­912, 024-913, 024-914

Flip

Load Tray N
XXX

Flip

Load Tray N
YYY
NOTE:
N: Tray number
XXX: Paper size
YYY: Media type
024-910: Tray 1
024-911: Tray 2
024-912: Tray 3
024-913: Tray 4
024-914: MPF

Exit Tray Full
024-920

Flip

Empty Exit Tray

Load MPF
024-969

<IOT Paper Size Mismatch>
The paper size mismatch is detected.

<IOT Standard Stacker Full>
The Exit tray full is detected.
Printed paper on the Exit Tray exceeds the 250
sheets.

Flip

Paper Setting

Load MPF
XXX

Flip

Load MPF
YYY
NOTE:
XXX: Paper size
YYY: Media type

Load Tray N
024-965, 024-966, 024­967, 024-968, 024-969

Flip

Load Tray N
XXX

Flip

Load Tray N
YYY
NOTE:
N: Tray number
XXX: Paper size
YYY: Media type
024-965: Tray 1
024-966: Tray 2
024-967: Tray 3
024-968: Tray 4
024-969: MPF

<Specified Tray Empty>
When a tray is specified, the tray is empty.
<No Suitable Paper>

1. When the printer is waiting for a job or APS is
specified, all the trays (including MPF) installed
on the printer are empty. (All Tray Empty)

2. When APS is specified, a size of paper in all trays
(including MPF) is mismatched. (All Tray Size
Mismatch)

3. When a tray is specified, a size of paper in the
specified tray (including MPF) is mismatched.
(Specified Tray Size Mismatch)

FIP to be

referred

FIP-28

FIP-29

FIP-30

1 – 16

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Tape On XXX Toner
093-919, 093-920, 093­921, 093-922

Flip

<IOT Toner Tape Staying>
The toner tape staying is detected.
When a new toner cartridge installed, the MCU does
not detect the toner cartridge.

<IOT Toner Detached>
The yellow, magenta, cyan or black toner cartridge
detached is detected.
Toner Cartridge Sensor on the BOX ASSY CRUM
READER can not detect the toner cartridge.

<IOT Toner Empty>
The toner empty is detected.
The value of the Toner Cartridge counter has
reached the replacement time.
The No Toner Sensor on the DISPENSER ASSY HI
detected the no toner.

To ne r

Remove Tape
From XXX Toner
NOTE:
XXX: Toner color
093-919: Yellow
093-920: Magenta
093-921: Cyan
093-922: Black

Insert TonerCart
093-970, 093-971, 093­972, 093-973

Flip

Insert
XXX Toner
NOTE:
XXX: Toner color
093-970: Yellow
093-971: Magenta
093-972: Cyan
093-973: Black

Replace Toner
093-930, 093-931, 093­932, 093-933

Flip

Replace
XXX Toner
NOTE:
XXX: Toner color
093-930: Yellow
093-931: Magenta
093-932: Cyan
093-933: Black

Ready to Print
093-423, 093-424, 093­425, 093-426

Flip

XXX Toner
Is Low
NOTE:
XXX: Toner color
093-423: Yellow
093-424: Magenta
093-425: Cyan
093-426: Black

<IOT Toner Near Empty>
Toner near empty is detected.
The value of the Toner Cartridge counter is going to
reach the replacement time.

FIP to be

referred

FIP-31

FIP-32 (Y)
FIP-33 (M)
FIP-34 (C)

FIP-35 (K)

FIP-36 (Y)
FIP-37 (M)
FIP-38 (C)

FIP-39 (K)

FIP-40 (Y)
FIP-41 (M)
FIP-42 (C)

FIP-43 (K)

1 – 17

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Toner Type
093-980, 093-981, 093­982, 093-983

Flip

<IOT Toner Type Error>
The toner type error is detected.
The CRUM data the CRUM Sensor read was the
type of the other company.

To ne r

Reseat
XXX Toner
NOTE:
XXX: Toner color
093-980: Yellow
093-981: Magenta
093-982: Cyan
093-983: Black

CRUM ID
093-960, 093-961, 093­962, 093-963

Flip

<IOT CRUM ID Error (Toner)>
The toner CRUM ID error is detected.
The toner cartridge CRUM ID read by the sensor is
different from the one that was recorded.

<IOT PHD Detached>
The PHD detached is detected.

<IOT PHD Life Over>
The PHD life over is detected.

<PHD Life Warning>
The PHD life warning is detected.
The value of the PHD counter has reached the
replacement time.

<IOT PHD Type Error>
The PHD type error is detected.
The CRUM data the MCU read was the type of the
other company.

<IOT CRUM ID Error>
The imaging drum CRUM ID error is detected.
The toner cartridge CRUM ID read by the MCU is
different from the one that was recorded.

PHD ASSY

Reseat
XXX Toner
NOTE:
XXX: Toner color
093-960: Yellow
093-961: Magenta
093-962: Cyan
093-963: Black

Insert Drum
091-972

Flip

Insert/Reseat
Imaging Drum

Imaging Drum
091-935

Flip

Replace
Imaging Drum

Ready to Print
094-402

Flip

Imaging Drum
Replace Soon

Imaging Drum
091-912

Flip

Reseat
Imaging Drum

CRUM ID
093-965

Flip

Reseat
Imaging Drum

FIP to be

referred

FIP-44

FIP-44

FIP-45

FIP-46

FIP-47

FIP-48

FIP-48

1 – 18

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Fuser

BTR

Replace Fuser
010-351

Flip

Replace
Fuser

Insert Fuser
010-317

Flip

Reseat Fuser

Ready to Print
010-421

Flip

Replace Fuser
Soon

Fuser Type
010-358

Flip

Reseat
Fuser

CRUM ID
093-964

Flip

Reseat
Fuser

Transfer Roller
094-911

Flip

Replace
Transfer Roller

Ready to Print
094-422

Flip

Replace Transfer
Roller Soon

BTR Not Detected
094-910

Flip

Insert/Reseat
Transfer Roller

<IOT Fuser Life Over 2>
The fuser life over is detected.
The value of the Fuser counter has reached the
replacement time.

<IOT Fuser Detached>
The fuser detached is detected.

<Fuser Life Warning>
The fuser life warning is detected.
The value of the Fuser counter is going to reach the
replacement time.

<IOT Fuser Type Error>
The fuser type error is detected.
The CRUM data the MCU read was the type of the
other company.

<IOT CRUM ID Error>
The fuser CRUM ID error is detected.
The Fuser CRUM ID read by the MCU is different
from the one that was recorded.

<IOT BTR Life Over>
The BTR life over is detected.
The value of the BTR counter has reached the
replacement time.

<BTR Life Warning>
The BTR life warning is detected.
The value of the BTR counter is going to reach the
replacement time.

<IOT BTR Detached>
The BTR detached is detected.
The CTD (ADC) Sensor detected the BTR
detached.

FIP to be

referred

FIP-49

FIP-50

FIP-51

FIP-52

FIP-52

FIP-53

FIP-54

FIP-55

1 – 19

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Load Tray N
077-912, 077-913, 077-

Tray

914

Flip

Push In
Tray N
NOTE:
N: Tray number
077-912: Tray 1
077-913: Tray 2
077-914: Tray 3

Tray Detached
024-945

Flip

Push in
Tray

Tray Detached
024-946, 024-947, 024­948, 024-949

Flip

Push in
Tray N
NOTE:
N: Tray number
024-946: Tray 1
024-947: Tray 2
024-948: Tray 3
024-949: Tray 4

<Upper Cassette Detached>

1. When APS is specified, any trays located above
the feedeable tray are open.

2. When a tray is specified, any trays located above
the specified tray are open.

The Tray Size Switch detected the no tray.

<Tray Detached>
When the printer is waiting for a job or APS is
specified, all the trays are detached. (All Tray
Detached)
The Tray Size Switch detected the no tray.

<Tray Detached>
When a tray is specified, the tray is detached.
(Specified Tray Detached)
The Tray Size Switch detected the no tray.

FIP to be

referred

FIP-56

1 – 20

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Load Tray N
024-965, 024-966, 024­967, 024-968

Flip

Load Tray N
XXX

Flip

Load Tray N

Tray

YYY
NOTE:
N: Tray number
XXX: Paper size
YYY: Media type
024-965: Tray 1
024-966: Tray 2
024-967: Tray 3
024-968: Tray 4

Load MPF
024-969

Flip

Load MPF
XXX

<No Suitable Paper>

1. When the printer is waiting for a job or APS is
specified, all the trays (including MPF) installed
on the printer are empty. (All Tray Empty)

2. When APS is specified, a size of paper in all trays
(including MPF) is mismatched. (All Tray Size
Mismatch)

3. When a tray specified, the tray is empty.
(Specified Tray Empty)

4. When a tray is specified, a size of paper in the
specified tray (including MPF) is mismatched.
(Specified Tray Size Mismatch)

Flip

Load MPF
YYY
NOTE:
XXX: Paper size
YYY: Media type

Close Front Door

Cover Open

077-300

Flip

Front Door
Is Open

<IOT Cover Front Open>
The front cover is open.

FIP to be

referred

FIP-30

FIP-57

1 – 21

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Other

CTD Sensor Dirty
092-310

Flip

Clean
CTD Sensor

Ready to Print
092-910

Flip

Clean
CTD Sensor

Out of Memory
016-700

Flip

Job too Large
Press Set

Disk Full
016-980

Flip

Job too Large
Press Set

PCL Request
016-720

Flip

Data Violation
Press Set

Invalid Job
016-799

Flip

Data Violation
Press Set

Ready to Print
193-700

Flip

non-Dell Toner
Installed

Invalid ID
016-383

Flip

Data Violation
Press set

Range Chk Error
016-384

Flip

Data Violation
Press Set

Header Error
016-385

Flip

Data Violation
Press Set

<IOT CTD Sensor Dustiness>
The CTD (ADC) sensor dustiness is detected.
The output signal of the CTD (ADC) sensor does not
reach the specified value at sensing the toner patch
on the BTR ASSY.

<IOT CTD Sensor Dustiness>
The CTD (ADC) sensor dustiness is detected.
The output signal of the CTD (ADC) sensor does not
reach the specified value at sensing the toner patch
on the BTR ASSY.

<Out of Memory>
Exceeds the memory capacity.
The print data size exceeded the memory capacity
of the printer.

<HDD full>
Exceeds the memory or the Hard Disk capacity.
The print data size exceeded the memory or the
hard disk capacity of the printer.

<PDL Error>
PCL error occurs.
The print data cannot be processed by PCL.

<Job Environment Violation>
Detects violation data for the print condition.
The print data specifies paper type/size not
available for the printer.

<Custom Toner Mode>
The printer is in Custom Toner Mode.

<Download Error>
The ID of the downloaded file is invalid.

<Download Error>
The address of the write destination is invalid.

<Download Error>
The header information is invalid.

FIP to be

referred

FIP-58

FIP-58

FIP-59

FIP-60

FIP-61

FIP-62

FIP-63

FIP-64

FIP-64

FIP-64

1 – 22

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Check Sum Error

Other

016-386

Flip

Data Violation
Press Set

Format Error
016-387

Flip

Data Violation
Press Set

MPC Error
016-388

Flip

Reseat MPC
Press Set

MPC Detached
016-389

Flip

Reseat MPC
Press Set

MPC Com. Failed
016-390

Flip

Reseat MPC
Press Set

Erase Flash Err.
016-392

Flip

Contact Support
IfMessageReturns

Write Flash Err.
016-393

Flip

Contact Support
IfMessageReturns

Verify Error
016-394

Flip

Contact Support
IfMessageReturns

Invalid User
016-757

Flip

Account Denied
Press Set

Disabled Func
016-758

Flip

Denied Col print
Press Set

<Download Error>
The checksum is invalid.

<Download Error>
The format is invalid.

<MPC Download Error>
Failed to start MPC download mode at MPC
download.

<MPC Download Error>
MPC Download was attempted without MPC
mounted.

<MPC Download Error>
Communication error occurred between MPC and
ESS during download.

<Download Error>
An error occurred erasing the Flash.

<Download Error>
An error occurred writing to the Flash.

<Download Error>
An error occurred verifying the Flash.

<Auditron Error>
The user is not registered to any account.

<Auditron Error>
An invalid account was detected.

FIP to be

referred

FIP-64

FIP-64

FIP-65

FIP-65

FIP-65

FIP-16

FIP-16

FIP-16

FIP-66

FIP-66

1 – 23

Chapter 1 Troubleshooting

Problem Error Message Error Contents

Reached Limits

Other

016-759

Flip

Over your limits
Press Set

<Auditron Error>
The number of registered users exceeded its upper
limit.

FIP to be

referred

FIP-66

1 – 24

3.4 Error Code FIP

FIP-1 001-360/001-363/001-364/001-366 Restart Printer

Possible causative parts:FAN REAR (PL1.1.19)

LVPS (PL9.1.6)
PWBA MCU (PL9.1.16)

Checking the FAN REAR

Chapter 1 Troubleshooting

Replace the PWBA MCU.
(RRP9.7)

Does the FAN REAR function

normally?

Checked by [Digital Output] - [DO-3f]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

Checking after replacing
the PWBA MCU
Replace the PWBA MCU.
(RRP9.7)

NoYes

Checking after replacing
the FAN REAR
Replace the FAN REAR.
(RRP1.6)

Does the error still

occur when turning

on the power?

NoYes

END

Replace the LVPS.
(RRP9.3)

Does the error still

occur when turning

on the power?

1 – 25

NoYes

END

FIP-2 001-361/001-363/001-365/001-366 Restart Printer

Possible causative parts:FAN FRONT (PL5.3.31)

PWBA MCU (PL9.1.16)

Checking the FAN FRONT

Chapter 1 Troubleshooting

Replace the PWBA
MCU. (RRP9.7)

Does the FAN FRONT function

normally?

Checked by [Digital Output] - [DO-45]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

Checked by [Digital Output] - [DO-45]

In the test, close the INTERLOCK

END

NoYes

Reseat the
FAN FRONT.

Does the FAN FRONT function

normally?

in [IOT Diagnosis].

SWITCH.

NoYes

Replace the
FAN FRONT.

1 – 26

FIP-3 001-362/001-364/001-365/001-366 Restart Printer

Possible causative parts:FAN LV (PL1.1.33)

LVPS (PL9.1.6)
PWBA MCU (PL9.1.16)

Checking the FAN LV

Does the FAN LV function normally?

Checked by [Digital Output] - [DO-42]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

Chapter 1 Troubleshooting

NoYes

Replace the PWBA MCU.
(RRP9.7)

Checking after replacing
the PWBA MCU
Replace the PWBA MCU.
(RRP9.7)

Checking after replacing
the FAN LV
Replace the FAN LV.
(RRP1.13)

Does the error still

occur when turning

on the power?

Reseat the FAN LV.
(RRP1.13)

Does the error still

occur when turning

on the power?

NoYes

END

NoYes

END

Replace the LVPS.
(RRP9.3)

Does the error still

occur when turning

on the power?

NoYes

END

1 – 27

Chapter 1 Troubleshooting

FIP-4 003-340/003-341/003-342/003-344/003-345/003-346/003-347/003-348/003-349/

003-350/003-351 Restart Printer

If the error occurred after replacing the PWBA MCU, transfer the internal data of the

old PWBA to the new PWBA.

Possible causative parts:PWBA MCU (PL9.1.16)

PWBA HVPS (9.1.21)

Checking the connector connection
Reseat the following connectors.

-P/J16 and P/J191 on the PWBA MCU

-P/J141 on the PWBA HVPS

-P/J144 on the PWBA EEPROM STD

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the PWBA HVPS
Replace the PWBA HVPS.
(RRP9.9)

Yes

Does the error still

occur when turning on

the power?

Yes

Does the error still

occur when turning on

the power?

No

No

END

END

1 – 28

FIP-5 003-343 Restart Printer

Possible causative parts:FUSER ASSY (PL5.1.1)

Chapter 1 Troubleshooting

PHD ASSY (PL6.1.1)
CRUM (PL7.1.4)
PWBA EEPROM STD (PL9.1.12)
PWBA MCU (PL9.1.16)
PWBA HVPS (PL9.1.21)

Checking the FUSER ASSY
installation
Reseat the FUSER ASSY.

Checking the PWBA MCU
installation
Reseat the PWBA MCU.
(RRP9.7)

Yes

Does the error still

occur when turning on

the power?

Checking the PHD ASSY
installation
Reseat the PHD ASSY and
check the CRUM
connector.

Yes

Does the error still

occur when turning on

the power?

No

Yes

Does the error still

occur when turning on

the power?

No

No

END

END

Checking the PWBA HVPS
installation
Reseat the PWBA HVPS.
(RRP9.9)

Yes

A

Does the error still

occur when turning on

the power?

No

END

END

1 – 29

Chapter 1 Troubleshooting

A

Checking the PWBA
EEPROM STD installation
Reseat the PWBA EEPROM
STD. (RRP9.6

Checking after replacing the
FUSER ASSY
Replace the FUSER ASSY.

Yes

Does the error still

occur when turning on

the power?

Checking after replacing
the PHD ASSY
Replace the PHD ASSY.

Yes

Does the error still

occur when turning on

the power?

No

Yes

Does the error still

occur when turning on

the power?

No

No

END

END

Checking after replacing
the PWBA HVPS
Replace the PWBA HVPS.
(RRP9.9)

Replace the PWBA
MCU. (RRP97)

Yes

Does the error still

occur when turning on

the power?

END

No

END

1 – 30

FIP-6 003-356 Restart Printer

Possible causative parts:FUSER ASSY (PL5.1.1)

Chapter 1 Troubleshooting

PHD ASSY (PL6.1.1)
CRUM (PL7.1.4)
PWBA EEPROM STD (PL9.1.12)
PWBA MCU (PL9.1.16)
PWBA HVPS (PL9.1.21)

Checking the failure parts.
Press the "S", "T" and "3" keys
after 003-356 error occurred

Replace the PWBA
EEPROM

Reseat the PWBA
EEPROM.

Does the error still

occur when turning

on the power?

Is the "ADDR: 38∗∗"

displayed?

NoYes

NoYes

Is the "ADDR: 34∗∗"

displayed?

NoYes

A

END

Reseat the FUSER
ASSY

Replace the FUSER
ASSY

1 – 31

Does the error still

occur when turning

on the power?

NoYes

END

Chapter 1 Troubleshooting

A

Check the PHD
connector

Reseat the PHD ASSY

Does the error still

occur when turning

on the power?

Are there any

damages on the PHD

ASSY connector?

Is the "ADDR: 30∗∗"

displayed?

NoYes

END

NoYes

NoYes

B

Replace the PHD ASSY

Replace the PWBA
MCU. (RRP9.7)

Replace the PHD ASSY

Does the error still

occur when turning

on the power?

NoYes

END

1 – 32

Chapter 1 Troubleshooting

B

Replace the PWBA
HVPS (RRP9.9)

Reseat the PWBA
HVPS

Does the error still

occur when turning

on the power?

Is the "ADDR: 4∗∗∗"

displayed?

NoYes

END

NoYes

Reseat the PWBA MCU

Does the error still

occur when turning

on the power?

NoYes

Replace the PWBA
MCU (RRP9.7)

END

1 – 33

FIP-7 004-310 Restart Printer

Possible causative parts:PWBA MCU (PL9.1.16)

Chapter 1 Troubleshooting

1 TRAY OPTION FEEDER ASSY (PL11.1.1)
2 TRAY OPTION FEEDER ASSY (PL12.1.1)

Checking the Optional Tray
installing
Reseat the Optional Tray.

Yes

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the Optional Tray
Replace the Optional Tray.

Does the error still

occur when turning

on the power?

Does the error still

occur when turning

on the power?

No

END

NoYes

END

1 – 34

Chapter 1 Troubleshooting

FIP-8 006-370/006-371/006-372/006-373/006-374/006-375/006-376/006-377/006-378/

006-379/006-380/006-381/006-382/006-383/006-384 Restart Printer

Possible causative parts:ROS ASSY (PL6.1.2)

PWBA MCU (PL9.1.16)

Checking after replacing
the ROS ASSY
Replace the ROS ASSY.
(RRP6.1)

Replace the PWBA
MCU. (RRP9.7)

Yes

Does the error still

occur when turning on

the power?

No

END

1 – 35

FIP-9 007-342/007-345/007-346/007-348 Restart Printer

Possible causative parts:DRIVE ASSY MAIN (PL8.1.2)

PWBA MCU (PL9.1.16)

Checking the printer installation

Chapter 1 Troubleshooting

Yes

Replace the PWBA
MCU. (RRP9.7)

Is the printer on the

Checking the DRIVE
ASSY MAIN

Does the DRIVE ASSY MAIN

function normally?

Checked by [Digital Output] - [DO-

00] in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

Yes

Checked by [Digital Output] - [DO-

END

NoYes

flat surface?

Reseat the printer to
the flat surface.

No

Reseat the DRIVE
ASSY MAIN. (RRP8.2)

Does the DRIVE ASSY MAIN

function normally?

00] in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

No

Replace the DRIVE
ASSY MAIN. (RRP8.2)

1 – 36

FIP-10 007-343/007-345/007-347/007-348 Restart Printer

Possible causative parts:DRIVE ASSY DEVE (PL8.1.1)

PWBA MCU (PL9.1.16)

Checking the printer installation

Chapter 1 Troubleshooting

Yes

Replace the PWBA
MCU. (RRP9.7)

Is the printer on the

Checking the DRIVE
ASSY DEVE

Does the DRIVE ASSY DEVE

function normally?

Checked by [Digital Output] - [DO-

16] in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

Yes

Checked by [Digital Output] - [DO-

END

NoYes

flat surface?

Reseat the printer to
the flat surface.

No

Reseat the DRIVE
ASSY DEVE. (RRP8.1)

Does the DRIVE ASSY DEVE

function normally?

16] in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

No

Replace the DRIVE
ASSY DEVE. (RRP8.1)

1 – 37

FIP-11 007-344/007-346/007-347/007-348 Restart Printer

Possible causative parts:DRIVE ASSY FUSER (PL5.2.25)

PWBA MCU (PL9.1.16)

Checking the printer installation

Chapter 1 Troubleshooting

Yes

Replace the PWBA
MCU. (RRP9.7)

Is the printer on the

Checking the MOTOR
ASSY FUSER

Does the MOTOR ASSY

FUSER function normally?

Checked by [Digital Output] - [DO-1f]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

Yes

Checked by [Digital Output] - [DO-1f]

In the test, close the INTERLOCK

END

NoYes

flat surface?

Reseat the printer to
the flat surface.

No

Reseat the DRIVE ASSY
FUSER. (RRP5.5)

Does the MOTOR ASSY

FUSER function normally?

in [IOT Diagnosis].

SWITCH.

No

Replace the DRIVE ASSY
FUSER. (RRP5.5)

1 – 38

FIP-12 009-340/009-341 Restart Printer

Possible causative parts:HOLDER ASSY ADC (PL5.2.19)

Chapter 1 Troubleshooting

PWBA MCU (PL9.1.16)

Checking the BTR ASSY
installation
Reseat the BTR ASSY. (RRP5.3)

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the HOLDER ASSY ADC
Replace the HOLDER
ASSY ADC. (RRP5.3)

Does the error still

occur when turning

on the power?

Does the error still

occur when turning

on the power?

NoYes

END

NoYes

END

1 – 39

FIP-13 009-360/009-361/009-362/009-363 Restart Printer

Possible causative parts:TONER CARTRIDGE Y (PL7.2.8)

TONER CARTRIDGE M (PL7.2.9)
TONER CARTRIDGE C (PL7.2.10)
TONER CARTRIDGE K (PL7.2.11)
BOX ASSY CRUM READER (PL7.2.12)
PWBA MCU (PL9.1.16)

Checking the Toner Cartridge

Chapter 1 Troubleshooting

Checking the Toner
Cartridge installation
Reseat the Toner
Cartridge.

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

Does the error still

occur when turning

on the power?

Are the Toner

Cartridges installed

to the printer the

DELL Toner?

Does the error still

occur when turning

on the power?

NoYes

NoYes

Set the non-DELL
toner mode through
the control panel.

NoYes

END

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing the
BOX ASSY CRUM READER
Replace the BOX ASSY
CRUM READER. (RRP7.12)

Does the error still

occur when turning

on the power?

END

NoYes

END

1 – 40

FIP-14 010-354 Restart Printer

Chapter 1 Troubleshooting

Possible causative parts:PWBA MCU (PL9.1.16)

Checking the SENSOR
HUM installation.
Reseat the SENSOR
HUM. (RRP9.8)

Replace the PWBA
MCU. (RRP9.7)

Checking the PWBA
MCU installation
Reseat the PWBA
MCU. (RRP9.7)

Does the error still

occur when turning

on the power?

Does the error still

occur when turning

on the power?

NoYes

END

NoYes

END

1 – 41

Chapter 1 Troubleshooting

FIP-15 010-378/010-379/010-380/010-381/010-382/010-383/010-384/010-385/010-386/

010-387/010-388/010-389/010-390/010-391/010-392/010-393/010-394/010-395/

010-396/010-397 Restart Printer

Possible causative parts:FUSER ASSY (PL5.1.1)

LVPS (PL9.1.6)
PWBA MCU (PL9.1.16)

Checking the FUSER ASSY installation
Reseat the FUSER ASSY. (RRP5.1)

Checking after replacing
the LVPS
Replace the LVPS.
(RRP9.3)

Does the error still

occur when turning

on the power?

Checking after replacing
the FUSER ASSY
Replace the FUSER
ASSY. (RRP5.1)

Does the error still

occur when turning

on the power?

NoYes

Does the error still

occur when turning

on the power?

NoYes

END

NoYes

END

Replace the PWBA
MCU. (RRP9.7)

END

1 – 42

Chapter 1 Troubleshooting

FIP-16 016-300/016-301/016-302/016-310/016-311/016-313/016-315/016-317/016-323/

016-324/016-327/016-340/016-344/016-345/016-346 Restart Printer/

Erase Flash Err. 016-392/Write Flash Err. 016-393/Verify Error 016-394

Possible causative parts:PWBA ESS (PL9.1.3)

Checking the PWBA
ESS installation
Reseat the PWBA ESS.

Replace the PWBA
ESS. (RRP9.1)

Does the error still

occur when turning

on the power?

NoYes

END

1 – 43

FIP-17 016-312 Restart Printer

Possible causative parts:PWBA ESS (PL9.1.3)

Chapter 1 Troubleshooting

HDD ASSY (PL9.1.25)

Checking the HDD
ASSY installation
Reseat the HDD ASSY.

Yes

Replace the PWBA
ESS. (RRP9.1)

Checking after replacing
the HDD ASSY
Replace the HDD ASSY.

Does the error still

occur when turning

on the power?

Does the error still

occur when turning

on the power?

No

END

NoYes

END

1 – 44

FIP-18 016-316/016-318 Restart Printer

Checking the PWBA
installation

Install setting

Check the following for

Yes No

evidence fault.

PWBA ESS installing condition

Memory Module installing

condition

Chapter 1 Troubleshooting

Reseat the parts
concerned

Yes

Replace Memory Module

Checking the Memory
module connecting.
Disconnect Memory
module, and connect it
again.

Does the error still

occur when printing?

No

END

1 – 45

Chapter 1 Troubleshooting

FIP-19 016-330/016-331/016-332/016-333/016-334/016-335/016-336/016-337

Restart Printer

Possible causative parts:PWBA ESS (PL9.1.3)

OPTION NIC (MPC) ASSY (PL9.1.26)

Checking the connection
of PC and Printer

Are the Printer

Cable

and PC connected with

the cable or connected with

the Wireless LAN?

Wireless LAN

Yes

Replace the PWBA
ESS. (RRP9.1)

Yes

Checking after replacing
the MPC ASSY
Replace the MPC ASSY.

Does the error still

occur when turning on

the power?

Checking the MPC
ASSY installation
Reseat the MPC ASSY.

Does the error still

occur when turning on

the power?

No

END

A

No

END

1 – 46

Chapter 1 Troubleshooting

A

Yes

Do the settings

meet the specification

of wireless LAN?

Reseat the original
installing position.

Yes

Does the error still

occur when turning on

the power?

No

Yes

Was installing

position changed?

No

Review the installing
position.

No

Change the settings.Go to FIP-15

1 – 47

FIP-20 016-338 Restart Printer

Chapter 1 Troubleshooting

Possible causative parts:

Option Wireless Printer Adapter

Option MPC Board

Checking the Wireless
Printer Adapter installation
Reseat the Wireless
LAN Adapter.

occur when turning

Checking the connected device
to the USB port on the MPC

Is the Wireless

Printer Adapter connected

to the USB port on

the MPC?

Does the error still

on the power?

NoYes

NoYes

Connect the Wireless
Printer Adapter to the
USB port on the MPC.

Checking after replacing the
Wireless Printer Adapter
Replace the Wireless Printer
Adapter.

Replace the MPC Board.

Does the error still

occur when turning

on the power?

Checking the MPC Board
installation
Reseat the MPC Board.

Does the error still

occur when turning

on the power?

NoYes

END

END

NoYes

END

1 – 48

FIP-21 016-350 Restart Printer

Possible causative parts:PWBA ESS (PL9.1.3)

Chapter 1 Troubleshooting

IEEE 1284 Cable

Checking the PC and the cable
Swap the another PC and cable.

Replace the PWBA
ESS. (RRP9.1)

When there are not substitute
the PC and the cable.

Checking after
replacing the cable
Replace the cable.

Does the error still

occur when printing?

Check the PC setting
and disconnection of
the cable

Checking the connector
connection
Reconnect the printer and
the PC with the cable.

Does the error still

occur when printing?

NoYes

NoYes

END

Replace the PWBA
ESS. (RRP9.1)

Does the error still

occur when printing?

1 – 49

NoYes

END

FIP-22 016-360/016-361 Restart Printer

Possible causative parts:PWBA ESS (PL9.1.3)

Chapter 1 Troubleshooting

OPTION HDD ASSY (PL9.1.25)
OPTION NIC (MPC) ASSY (PL9.1.26)

Checking the optional
parts installation
If 016-360 occurred,
reseat the MPC ASSY.
If 016-361 occurred,
reseat the HDD ASSY.

Yes

Replace the PWBA
ESS. (RRP9.1)

Yes

Checking after replacing
the optional parts
Replace the corresponding
parts.

Does the error still

occur when turning on

the power?

Does the error still

occur when turning on

the power?

No

END

No

END

1 – 50

FIP-23 016-370 Restart Printer

Yes No

PWBA ESS installing condition

Chapter 1 Troubleshooting

Checking the PWBA
installation

Install setting

Check the following for

evidence fault.

PWBA MCU installing

condition

Reseat the parts
concerned

Yes

Replace PWBA ESS

Checking the PWBA
ESS connection
Disconnect the PWBA
ESS, and connect it
again.

Does the error still

occur when the

power is turned ON?

No

END

1 – 51

FIP-24 Paper Jam 077-902

Possible causative parts:FUSER ASSY (PL5.1.1)

FRONT ASSY IN (PL5.2.1)

Checking the Exit Sensor

Warning: Start the operation after the
FUSER ASSY has cooled down.

Does the number on the screen

Yes

increase by one, every time the

Actuator is operated?

Checked by [Digital Input] - [DI-2] in

[IOT Diagnosis].

Chapter 1 Troubleshooting

No

Checking the FUSER ASSY
Remove the FUSER ASSY.

Yes

Checking the Fuser Motor

Yes

Remove the paper or
foreign substance.

Does the error still occur

when printing?

Checked by [Test Print]-

[TestPat600[IOT]] in

Diagnosis.

Are there any remain

paper or foreign

substances in the

FUSER ASSY?

No

END

Replace the FUSER
ASSY. (RRP5.1)

No

Yes

Replace the FUSER
ASSY. (RRP5.1)

Does the Fuser Motor function

normally?

Checked by [Digital Output] - [DO-1f]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

No

Replace the FRONT
ASSY IN. (RRP5.17)

1 – 52

FIP-25 Paper Jam 077-900

Possible causative parts:CHUTE ASSY REGI IN (PL4.1.20)

Chapter 1 Troubleshooting

CHUTE ASSY REGI (PL4.2.1)

Checking the Clutch Regi

Replace the CHUTE ASSY
REGI IN. (RRP4.3)

Does the Clutch Regi function

normally?

Checked by [Digital Output] - [DO-50]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

NoYes

Replace the CHUTE
ASSY REGI. (RRP4.6)

1 – 53

FIP-26 Paper Jam 071-101

If the multiple feeding occurred, go to FIP-Multiple feed.

Possible causative parts:PICK UP ASSY (PL3.3.1)

Chapter 1 Troubleshooting

ROLL ASSY FEED (PL3.3.18)
CHUTE ASSY REGI IN (PL4.1.20)
CHUTE ASSYREGI (PL4.2.1)
CHUTE ASSY DUP OUT (PL5.3.1)
SOLENOID FEED MSI (PL5.3.9)
ROLL ASSY FEED (PL5.3.20)
PWBA MCU (PL9.1.16)

Checking the paper Jam of Tray

Does the MSI feed

Checking the ROLL ASSY
FEED (MSI)
Clean the ROLL ASSY
FEED (MSI).

Checking the MSI

the paper?

A

Does the paper jam
occur into the MSI?

NoYes

Does the SOLENOID FEED MSI

Yes

Checked by [Digital Output] - [DO-54] in

In the test, close the INTERLOCK

NoYes

C

Checking the
SOLENOID FEED MSI

function normally?

[IOT Diagnosis].

SWITCH.

No

Replace the
SOLENOID FEED
MSI. (RRP5.6)

Yes

B

Does the paper jam still

occur when printing?

Checked by [Test Print]-

[TestPat600[IOT]] in

Diagnosis.

No

END

1 – 54

A

Checking the ROLL
ASSY FEED (MSI)

Chapter 1 Troubleshooting

Replace the CHUTE ASSY
DUP OUT. (RRP5.18)

Replace or clean the
ROLL ASSY FEED.

Does the paper jam still

occur when printing?

Checked by [Test Print]-

[TestPat600[IOT]] in

Diagnosis.

Are there any damages

or foreign substances

on the ROLL ASSY

FEED?

NoYes

END

NoYes

1 – 55

B

Checking the Clutch
Turn (MSI)

Chapter 1 Troubleshooting

Yes

Replace the FRONT
ASSY IN. (RRP5.17)

Checking after replacing
the ROLL ASSY FEED
Replace the ROLL ASSY
FEED. (RRP5.9)

Does the paper jam still

occur when printing?

Checked by [Test Print]-

[TestPat600[IOT]] in

Diagnosis.

Does the Clutch Turn function

normally?

Checked by [Digital Output] - [DO-52]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

No

END

NoYes

Replace the CHUTE
ASSY REGI. (RRP4.6)

1 – 56

C

Checking the paper
Jam of Tray

Chapter 1 Troubleshooting

Yes

Checking the ROLL
ASSY FEED
Clean the ROLL
ASSY FEED.

Does the paper jam still

occur when printing?

Checked by [Test Print]-

[TestPat600[IOT]] in

Diagnosis.

Checking the Feeder

Does the Feeder

feed the paper?

No

Does the paper jam

occur into the

Standard 500 Tray?

Go to the option Tray FIP.

NoYes

D

NoYes

E

END

1 – 57

D

Checking the
Solenoid Feed

Chapter 1 Troubleshooting

Checking the ROLL ASSY
FEED (Standard 500 Tray)

Yes

Replace or clean the
ROLL ASSY FEED.

Yes

Are there any

damages or foreign

substances on the

ROLL ASSY

FEED?

Does the Solenoid Feed function

normally?

Checked by [Digital Output] - [DO-56]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

No

Replace the PICK
UP ASSY. (RRP3.7)

No

Replace the PICK
UP ASSY. (RRP3.7)

1 – 58

E

Checking the Clutch
Turn (MSI)

Chapter 1 Troubleshooting

Yes

Replace the CHUTE ASSY
REGI IN. (RRP4.3)

Checking after replacing
the ROLL ASSY FEED
Replace the ROLL ASSY
FEED. (RRP3.14)

Does the paper jam still

occur when printing?

Checked by [Test Print]-

[TestPat600[IOT]] in

Diagnosis.

Does the Clutch Turn function

normally?

Checked by [Digital Output] - [DO-52]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

No

END

NoYes

Replace the CHUTE
ASSY REGI. (RRP4.6)

1 – 59

FIP-27 Paper Jam 077-907

Possible causative parts:CHUTE ASSY DUP OUT (PL5.3.1)

MOTOR ASSY DUP (PL5.4.5)

Checking the Sensor Dup Jam

Does the number on the screen

increase by one, every time the

Actuator is operated?

Checked by [Digital Input] - [DI-1] in

[IOT Diagnosis].

Chapter 1 Troubleshooting

NoYes

Yes

Replace the CHUTE ASSY
DUP OUT. (RRP5.18)

Checking the MOTOR
ASSY DUP

Does the MOTOR ASSY DUP

function normally?

Checked by [Digital Output] - [DO-5]

in [IOT Diagnosis].

In the test, close the INTERLOCK

SWITCH.

Replace the CHUTE ASSY
DUP OUT. (RRP5.18)

No

Replace the MOTOR
ASSY DUP. (RRP5.13)

1 – 60

FIP-28 Load Tray N 024-910/024-911/024-912/024-913/024-914

Possible causative parts:CASSETTE ASSY 500 (PL2.1.1)

PWBA MCU (PL9.1.16)

Checking the paper size
Check the paper size below.

-Paper in the cassette or the tray

-Paper size setting by the control panel

-Paper size of the printing job

Chapter 1 Troubleshooting

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the CASSETTE ASSY 500
Replace the CASSETTE
ASSY 500.

Yes

Does the error still

occur when printing?

Yes

Are these paper size

No

No

the same?

Change the paper, the
paper size setting or the
printing job.

END

1 – 61

FIP-29 Exit Tray Full 024-920

Possible causative parts:SENSOR PHOTO (PL5.4.1)

Checking the ACTUATOR
FULL STACK

Chapter 1 Troubleshooting

ACTUATOR FULL STACK (PL5.4.2)
PWBA MCU (PL9.1.16)

Replace the
ACTUATOR FULL
STACK. (RRP5.12)

Replace the PWBA
MCU. (RRP9.7)

Are there any

damages on the

ACTUATOR FULL

STACK?

Checked by [Digital Input] - [DI-0] in

NoYes

Checking the
SENSOR PHOTO
(Full Stack Sensor)

Does the number on the screen

increase by one, every time the

Actuator is operated?

[IOT Diagnosis].

NoYes

Replace the SENSOR
PHOTO. (RRP5.10)

1 – 62

Chapter 1 Troubleshooting

FIP-30 Load MPF 024-969/Load Tray N 024-965/024-966/024-967/024-968/024-969

Possible causative parts:PICK UP ASSY (PL3.3.1)

CHUTE ASSY DUP OUT (PL 5.3.1)
ACTUATOR NO PAPER MSI (PL5.3.15)
PWBA MCU (PL9.1.16)

Checking the paper

Checking the paper size
Check the paper size below.

-Paper in the cassette or the tray

-Paper size setting by the control panel

-Paper size of the printing job

Are these paper size

Checking the paper type
Check the paper type below.

-Paper in the cassette or the tray

-Paper type setting by the control
panel

-Paper type of the printing job

the same?

In specified the tray

or the cassette, is

there the paper?

NoYes

Change the paper, the
paper size setting or the
printing job.

NoYes

Load the paper

MSI

A

Tray 1

Checking the ACTUATOR
NO PAPER

B

Replace the CASSETTE
ASSY 500.

Yes

Does the error still

occur when printing?

Are these paper type

the same?

No

END

NoYes

Change the paper, the
paper type setting or
the printing job.

1 – 63

A

Checking the ACTUATOR
NO PAPER MSI

Chapter 1 Troubleshooting

Replace the PWBA
MCU. (RRP9.7)

ACTUATOR NO

PAPER MSI operate

smoothly?

Checking the SENSOR
PHOTO (No Paper
Sensor)

Does the number on the screen

increase by one, every time the actuator

of the SENSOR PHOTO (No Paper

Sensor) is operated?

Checked by [Digital Input] - [DI-10] in

[IOT Diagnosis].

Does the

NoYes

Replace the ACTUATOR
NO PAPER MSI. (RRP5.8)

NoYes

Replace the CHUTE
ASSY DUP OUT. (RRP

1 – 64

Chapter 1 Troubleshooting

B

Replace the PWBA
MCU. (RRP9.7)

Does the

ACTUATOR NO

PAPER operate

smoothly?

Checking the SENSOR
PHOTO (No Paper
Sensor)

Does the number on the screen

increase by one, every time the actuator

of the SENSOR PHOTO (No Paper

Sensor) is operated?

Checked by [Digital Input] - [DI-11] in

[IOT Diagnosis].

NoYes

Replace the PICK
UP ASSY. (RRP3.7)

NoYes

Replace the PICK
UP ASSY. (RRP3.7)

1 – 65

FIP-31 Tape On XXX Toner 093-919/093-920/093-921/093-922

Possible causative parts:TONER CARTRIDGE Y (PL7.2.8)

TONER CARTRIDGE M (PL7.2.9)
TONER CARTRIDGE C (PL7.2.10)
TONER CARTRIDGE K (PL7.2.11)

Checking the Toner
Tape for staying

Chapter 1 Troubleshooting

Go to the FIP below.
Yellow :FIP-36
Magenta:FIP-37
Cyan :FIP-38
Black :FIP-39

Checking the TONER
CARTRIDGE installation

Is the TONER

CARTRIDGE

installed correctly?

Has the Toner Tape

been pulled out?

NoYes

Reseat the TONER
CARTRIDGE.

NoYes

Pull out the Toner Tape.

1 – 66

FIP-32 Insert TonerCart 093-970

Possible causative parts:TONER CARTRIDGE (Y) (PL7.2.8)

Chapter 1 Troubleshooting

DISPENSER ASSY HI (PL7.2.22)
PWBA MCU (PL9.1.16)

Checking the TONER CARTRIDGE (Y) installation

Checking after replacing the
TONER CARTRIDGE (Y)
Replace the TONER
CARTRIDGE (Y).

Yes

Checking the Toner
Sensor

Does the error still

occur when turning

on the power?

Does the error still

occur when turning on

the power?

Is the TONER

CARTRIDGE (Y)

installed correctly?

NoYes

END

No

END

NoYes

Reseat the TONER
CARTRIDGE (Y)

Replace the PWBA
MCU. (RRP9.7)

Does the number on the screen

Yes No

increase by one, every time the

TONER CARTRIDGE (Y) is reseated?

Checked by [Digital Input] - [DI-8] in

[IOT Diagnosis].

Replace the DISPENSER
ASSY HI.

1 – 67

FIP-33 Insert TonerCart 093-971

Possible causative parts:TONER CARTRIDGE (M) (PL7.2.9)

Chapter 1 Troubleshooting

DISPENSER ASSY HI (PL7.2.22)
PWBA MCU (PL9.1.16)

Checking the TONER CARTRIDGE (M) installation

Checking after replacing the
TONER CARTRIDGE (M)
Replace the TONER
CARTRIDGE (M).

Yes

Checking the Toner
Sensor

Does the error still

occur when turning

on the power?

Does the error still

occur when turning on

the power?

Is the TONER

CARTRIDGE (M)

installed correctly?

NoYes

END

No

END

NoYes

Reseat the TONER
CARTRIDGE (M)

Replace the PWBA
MCU. (RRP9.7)

Does the number on the screen

Yes

increase by one, every time the

TONER CARTRIDGE (M) is reseated?

Checked by [Digital Input] - [DI-9] in

[IOT Diagnosis].

No

Replace the DISPENSER
ASSY HI.

1 – 68

FIP-34 Insert TonerCart 093-972

Possible causative parts:TONER CARTRIDGE (C) (PL7.2.10)

Chapter 1 Troubleshooting

DISPENSER ASSY HI (PL7.2.22)
PWBA MCU (PL9.1.16)

Checking the TONER CARTRIDGE (C) installation

Checking after replacing the
TONER CARTRIDGE (C)
Replace the TONER
CARTRIDGE (C).

Yes

Checking the Toner
Sensor

Does the error still

occur when turning

on the power?

Does the error still

occur when turning on

the power?

Is the TONER

CARTRIDGE (C)

installed correctly?

NoYes

END

No

END

NoYes

Reseat the TONER
CARTRIDGE (C)

Replace the PWBA
MCU. (RRP9.7)

Does the number on the screen

Yes No

increase by one, every time the

TONER CARTRIDGE (C) is reseated?

Checked by [Digital Input] - [DI-a] in

[IOT Diagnosis].

Replace the DISPENSER
ASSY HI.

1 – 69

FIP-35 Insert TonerCart 093-973

Possible causative parts:TONER CARTRIDGE (K) (PL7.2.11)

Chapter 1 Troubleshooting

DISPENSER ASSY HI (PL7.2.22)
PWBA MCU (PL9.1.16)

Checking the TONER CARTRIDGE (K) installation

Checking after replacing the
TONER CARTRIDGE (K)
Replace the TONER
CARTRIDGE (K).

Yes

Checking the Toner
Sensor

Does the error still

occur when turning

on the power?

Does the error still

occur when turning on

the power?

Is the TONER

CARTRIDGE (K)

installed correctly?

NoYes

END

No

END

NoYes

Reseat the TONER
CARTRIDGE (K)

Replace the PWBA
MCU. (RRP9.7)

Does the number on the screen

Yes No

increase by one, every time the

TONER CARTRIDGE (K) is reseated?

Checked by [Digital Input] - [DI-b] in

[IOT Diagnosis].

Replace the DISPENSER
ASSY HI.

1 – 70

FIP-36 Replace Toner 093-930

Possible causative parts:TONER CARTRIDGE Y (PL7.2.8)

Chapter 1 Troubleshooting

DISPENSER TONER HI (PL7.2.22)
PWBA MCU (PL9.1.16)

Checking the Toner Cartridge
installation
Reseat the Toner Cartridge
and print the several sheets.

Yes

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

Checking the No
Toner Sensor

Is the L displayed on the

screen?

Checked by [Digital Input]

- [DI-18] in [IOT
Diagnosis].

occur when turning

Does the error still

occur when turning

on the power?

No

Replace the DISPENSER
TONER HI.

Does the error still

on the power?

NoYes

END

NoYes

END

1 – 71

FIP-37 Replace Toner 093-931

Possible causative parts:TONER CARTRIDGE M (PL7.2.9)

Chapter 1 Troubleshooting

DISPENSER TONER HI (PL7.2.22)
PWBA MCU (PL9.1.16)

Checking the Toner Cartridge
installation
Reseat the Toner Cartridge
and print the several sheets.

Yes

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

Checking the No
Toner Sensor

Is the L displayed on the

screen?

Checked by [Digital Input]

- [DI-19] in [IOT
Diagnosis].

occur when turning

Does the error still

occur when turning

on the power?

No

Replace the DISPENSER
TONER HI.

Does the error still

on the power?

NoYes

END

NoYes

END

1 – 72

FIP-38 Replace Toner 093-932

Possible causative parts:TONER CARTRIDGE C (PL7.2.10)

Chapter 1 Troubleshooting

DISPENSER TONER HI (PL7.2.22)
PWBA MCU (PL9.1.16)

Checking the Toner Cartridge
installation
Reseat the Toner Cartridge
and print the several sheets.

Yes

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

Checking the No
Toner Sensor

Is the L displayed on the

screen?

Checked by [Digital Input]

- [DI-1a] in [IOT
Diagnosis].

occur when turning

Does the error still

occur when turning

on the power?

No

Replace the DISPENSER
TONER HI.

Does the error still

on the power?

NoYes

END

NoYes

END

1 – 73

FIP-39 Replace Toner 093-933

Possible causative parts:TONER CARTRIDGE K (PL7.2.11)

Chapter 1 Troubleshooting

DISPENSER TONER HI (PL7.2.22)
PWBA MCU (PL9.1.16)

Checking the Toner Cartridge
installation
Reseat the Toner Cartridge
and print the several sheets.

Yes

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

Checking the No
Toner Sensor

Is the L displayed on the

screen?

Checked by [Digital Input]

- [DI-1b] in [IOT
Diagnosis].

occur when turning

Does the error still

occur when turning

on the power?

No

Replace the DISPENSER
TONER HI.

Does the error still

on the power?

NoYes

END

NoYes

END

1 – 74

FIP-40 Ready to Print 093-423

Possible causative parts:TONER CARTRIDGE Y (PL7.2.8)

Chapter 1 Troubleshooting

PWBA MCU (PL9.1.16)

Confirming the toner life
counter.

Replace the toner
cartridge.

Is the life counter

going to reach the

replacement time?

Checking the Toner Cartridge
installation
Reseat the Toner Cartridge
and print the several sheets.

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

NoYes

Does the error still

occur when turning

on the power?

NoYes

END

Replace the PWBA
MCU. (RRP9.7)

Does the error still

occur when turning

on the power?

1 – 75

NoYes

END

FIP-41 Ready to Print 093-424

Possible causative parts:TONER CARTRIDGE M (PL7.2.9)

Chapter 1 Troubleshooting

PWBA MCU (PL9.1.16)

Confirming the toner life
counter.

Replace the toner
cartridge.

Is the life counter

going to reach the

replacement time?

Checking the Toner Cartridge
installation
Reseat the Toner Cartridge
and print the several sheets.

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

NoYes

Does the error still

occur when turning

on the power?

NoYes

END

Replace the PWBA
MCU. (RRP9.7)

Does the error still

occur when turning

on the power?

1 – 76

NoYes

END

FIP-42 Ready to Print 093-425

Possible causative parts:TONER CARTRIDGE C (PL7.2.10)

Chapter 1 Troubleshooting

PWBA MCU (PL9.1.16)

Confirming the toner life
counter.

Replace the toner
cartridge.

Is the life counter

going to reach the

replacement time?

Checking the Toner Cartridge
installation
Reseat the Toner Cartridge
and print the several sheets.

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

NoYes

Does the error still

occur when turning on

the power?

NoYes

END

Replace the PWBA
MCU. (RRP9.7)

Does the error still

occur when turning on

the power?

1 – 77

NoYes

END

FIP-43 Ready to Print 093-426

Possible causative parts:TONER CARTRIDGE K (PL7.2.11)

Chapter 1 Troubleshooting

PWBA MCU (PL9.1.16)

Confirming the toner life
counter.

Replace the toner
cartridge.

Is the life counter

going to reach the

replacement time?

Checking the Toner Cartridge
installation
Reseat the Toner Cartridge
and print the several sheets.

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

NoYes

Does the error still

occur when turning

on the power?

NoYes

END

Replace the PWBA
MCU. (RRP9.7)

Does the error still

occur when turning

on the power?

1 – 78

NoYes

END

Chapter 1 Troubleshooting

FIP-44 Toner Type 093-980/093-981/093-982/093-983/CRUM ID 093-960/093-961/

093-962/093-963

Possible causative parts:TONER CARTRIDGE Y (PL7.2.8)

TONER CARTRIDGE M (PL7.2.9)
TONER CARTRIDGE C (PL7.2.10)
TONER CARTRIDGE K (PL7.2.11)
BOX ASSY CRUM READER (PL7.2.12)
PWBA MCU (PL9.1.16)

Checking the Toner Cartridge

Checking the Toner
Cartridge installation
Reseat the Toner
Cartridge.

Does the error still

occur when turning

on the power?

Checking the DELL toner type

Is the toner cartridge

installed the 5110

cn?

NoYes

Are the Toner

Cartridges installed

to the printer the

DELL Toner?

NoYes

Replace the toner
cartridge.

NoYes

Set the non-DELL
toner mode through
the control panel.

Checking after replacing
the Toner Cartridge
Replace the Toner
Cartridge.

Does the error still

occur when turning

on the power?

A

NoYes

END

END

1 – 79

A

Checking after replacing the
BOX ASSY CRUM READER
Replace the BOX ASSY
CRUM READER. (RRP7.12)

Chapter 1 Troubleshooting

Replace the PWBA
MCU. (RRP9.7)

Does the error still

occur when turning

on the power?

NoYes

END

1 – 80

FIP-45 Insert Drum 091-972

Possible causative parts:PHD ASSY (PL6.1.1)

Chapter 1 Troubleshooting

PWBA MCU (PL9.1.16)

Checking the PHD ASSY installation
Reseat the PHD ASSY.

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the PHD ASSY
Replace the PHD ASSY.

Does the error still

occur when turning

on the power?

Does the error still

occur when turning

on the power?

NoYes

END

NoYes

END

1 – 81

FIP-46 Imaging Drum 091-935

Possible causative parts:PHD ASSY (PL6.1.1)

Chapter 1 Troubleshooting

PWBA MCU (PL9.1.16)

Checking the PHD ASSY installation
Reseat the PHD ASSY.

Replace the PWBA
MCU. (RRP9.7)

Checking after replacing
the PHD ASSY
Replace the PHD ASSY.

Does the error still

occur when turning

on the power?

Does the error still

occur when turning

on the power?

NoYes

END

NoYes

END

1 – 82

FIP-47 Ready to Print 094-402

Possible causative parts:PHD ASSY (PL6.1.1)

Chapter 1 Troubleshooting

PWBA MCU (PL9.1.16)

Checking the drum life
counter.

Replace the
Imaging Drum.

Is the life counter
going to reach the
replacement time?

Checking after replacing
the PHD ASSY
Replace the PHD ASSY.

Does the error still

occur when turning

on the power?

NoYes

Checking the PHD
ASSY installation
Reseat the PHD ASSY.

Does the error still

occur when turning

on the power?

NoYes

NoYes

END

Replace the PWBA
MCU. (RRP9.7)

END

1 – 83