Dell 7M291, 4500S User Manual

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Page 1

Dell™ Dimension™ 4500S

www.dell.com | support.dell.com

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HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 26.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; EMC is the registered trademark of EMC Corporation; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

April 2002 P/N 7M291 Rev. A00

Page 3

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7

When Using Your Computer

When Working Inside Your Computer

Protecting Against Electrostatic Discharge

Battery Disposal

Finding Information for Your Computer . . . . . . . . . . . . . . 11

1 Setting Up

Attaching and Removing the Computer Stand . . . . . . . . . . . 16

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 18

Parallel Printer

USB Printer

Installing the Printer Driver

Transferring Information to a New Computer . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . 9

. . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . 19

Setting Up a Home and Office Network

Connecting to a Network Adapter

Network Setup Wizard

Turning Off the Computer

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Finding Help Information

Battery Problems

. . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . 26

Contents 3

Page 4

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Floppy drive problems

CD drive problems

Problems writing to a CD-RW drive

DVD drive problems

Hard drive problems

. . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . . . 29

E-Mail, Modem, and Internet Problems

. . . . . . . . . . . . . 30

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 31

General Problems

The computer stops responding

A program stops responding

A program crashes repeatedly

. . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . 33

A program is designed for an earlier Windows operating system

A solid blue screen appears

Other technical problems

General hardware problems

. . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . 35

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 36

Mouse Problems

Network Problems

Power Problems

Printer Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . . . . . . . 41

4 Contents

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 42

Sound and Speaker Problems

No sound from speakers

No sound from headphones

Video and Monitor Problems

If the screen is blank

If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . 45

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3 Advanced Troubleshooting

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using System Restore

Creating a Restore Point

Restoring the Computer to an Earlier Operating State

Undoing the Last System Restore

Reinstalling Drivers

Using Windows

Using the Dell Dimension ResourceCD

Resolving Software and Hardware Incompatibilities . . . . . . . 54

Reinstalling Windows

4 Adding Parts

Front and Back View of the Computer . . . . . . . . . . . . . . . 60

Front View

Back View

Opening the Computer Cover . . . . . . . . . . . . . . . . . . . 62

Looking Inside Your Computer

System Board

. . . . . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . . 50

. . . . . . 51

. . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . . . 53

XP Device Driver Rollback . . . . . . . . . . 53

. . . . . . . . . . . . . . 53

XP . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . . . . 65

Adding Cards

Adding Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Removing a Memory Module

Adding a Memory Module

Closing the Computer Cover

. . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . . . . 72

Contents 5

Page 6

5 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Standard Settings

Viewing Settings

System Setup Program Screens

. . . . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . 79

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . 80

Replacing the Battery

. . . . . . . . . . . . . . . . . . . . . . . 81

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 83

Definition of "Dell-Installed" Software and Peripherals

Definition of "Third-Party" Software and Peripherals

. . . . . 83

. . . . . . 84

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Contact Numbers and Addresses

Returning Items for Warranty Repair or Credit

Regulatory Information

. . . . . . . . . . . . . . . . . . . . . . 99

FCC Notices (U.S. Only)

NOM Information (Mexico Only)

Limited Warranties and Return Policy

One-Year Limited Warranty (U.S. Only)

Two-Year Limited Warranty (U.S. Only)

Three-Year Limited Warranty (U.S. Only)

Four-Year Limited Warranty (U.S. Only)

One-Year Limited Warranty (Canada Only)

Two-Year Limited Warranty (Canada Only)

Three-Year Limited Warranty (Canada Only)

"Total Satisfaction" Return Policy (U.S. Only)

. . . . . . . . . . . . . . . . 84

. . . . . . . . . 99

. . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . 104

. . . . . . . . . . . . 104

. . . . . . . . . . . . 106

. . . . . . . . . . . 110

. . . . . . . . . . . . 113

. . . . . . . . . . . 116

. . . . . . . . . . . 118

. . . . . . . . . . 121

. . . . . . . . . . 125

One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

. . . . . . . . . . . . 126

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

6 Contents

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Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety.

When Using Your Computer

As you use your computer, observe the following safe-handling guidelines.

CAUTION: Do not operate your computer with any cover(s)

(including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened.

• Your computer is equipped with one of the following:

– A fixed-voltage power supply — Computers with a fixed-voltage

power supply do not have a voltage selection switch on the back panel and operate at only one voltage (see the regulatory label on the outside of the computer for its operating voltage).

– An auto-sensing voltage circuit — Computers with an auto-

sensing voltage circuit do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage.

– A manual voltage selection switch — Computers with a voltage

selection switch on the back panel must be manually set to operate at the correct operating voltage.

• To help avoid damaging a computer with a manual voltage selection

switch, be sure that the voltage selection switch is set to match the AC power available at your location:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan

– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

NOTE: The voltage selection switch must be set to the 115V position

even though the AC supply in Japan is 100 V.

Safety Instructions 7

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– 230 V/50 Hz in some regions in the Caribbean and South America

and most of Europe, the Middle East, and the Far East

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NOTE: Fixed-voltage power supplies and auto-select power supplies do

not require a voltage selection switch. Your power supply may not have this switch. Check the regulatory label on the outside of the computer for your power supply type.

Also be sure that your monitor and attached devices are electrically rated to operate with the AC power available in your location.

• To avoid shorting out your computer when disconnecting a network

cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.

• To help avoid possible damage to the system board, wait 5 seconds

after turning off the computer before disconnecting or connecting a non-USB device from the computer.

• To help prevent electric shock, plug the computer and device power

cables into properly grounded power sources. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a three-wire cable with properly grounded plugs.

8 Safety Instructions

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• To help protect your computer from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply.

• Be sure that nothing rests on your computer’s cables and that the

cables are not located where they can be stepped on or tripped over.

• Do not spill food or liquids on your computer. If the computer gets

wet, contact Dell (see page 84).

• Do not push any objects into the openings of your computer. Doing so

can cause fire or electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not

block cooling vents. Avoid placing loose papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug.

When Working Inside Your Computer

Before you open the computer cover, perform the following steps in the sequence indicated.

CAUTION: Do not attempt to service the computer yourself,

except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely.

Perform an orderly computer shutdown using the operating system

menu (see page 22).

2 Turn off your computer and any devices.

3 Ground yourself by touching an unpainted metal surface at the back of

the computer before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.

4 Disconnect any devices connected to the computer, including the

monitor, from their electrical outlets to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer.

5 Disconnect the power cable to your computer, and then press the

power button to ground the system board.

Safety Instructions 9

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In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector, not on the cable

itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned.

• Handle components and cards with care. Don’t touch the components

on a card. Hold a card by its edges or by its metal bracket.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

Protecting Against Electrostatic Discharge

To prevent static damage, discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer. You can do so by touching an unpainted metal surface on the back of the computer.

You can also take the following steps to prevent static damage:

• Do not remove items from their antistatic packing material until you

are ready to install them in your computer. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

10 Safety Instructions

• When transporting a sensitive component, first place it in an antistatic

container or packaging.

Battery Disposal

Your computer uses a lithium battery. For instructions about replacing the lithium battery in your computer, see page 81. The lithium battery is a longlife battery, and it is very possible that you will never need to replace it.

Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

Page 11

What Are You Looking For? Find it Here

• A diagnostic program for my computer

ResourceCD

• Drivers for my computer

• My computer documentation

• My device documentation

You can use this CD to access documentation and reinstall drivers (see page 53).

• How to set up a printer

Owner’s Manual

• How to troubleshoot and solve problems

• How to add parts

• How to contact Dell

• Warranty information

• Express Service Code and Service Tag Number

• Windows License Label

Express Service Code and Windows License Label

Located on your computer.

Safety Instructions 11

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What Are You Looking For? Find it Here

• How to reinstall my operating system

Operating System CD

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• Latest drivers for my computer

• Answers to technical service and support questions

• Online discussions with other users and technical support

• Documentation for my computer

If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer (see page 53).

Dell | Support website

The Dell | Support website provides several online tools, including:

• Knowledge Base — hints, tips, and online courses

• Customer Forum — online discussion with other Dell customers

• Upgrades — upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — contact information, order status, warranty, and repair information

• Downloads — drivers, patches, and software updates

• Reference — computer documentation, product specifications, and white papers

12 Safety Instructions

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What Are You Looking For? Find it Here

• How to set up my computer Start Here Setup Diagram

• Tips on using Windows

• How to clean my computer

• How to use my mouse and keyboard

• How to use Windows

• Documentation for my computer and devices

Tell Me How Help File

1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How.

Windows XP Help and Support Center

1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click

the arrow icon.

3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen.

Safety Instructions 13

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14 Safety Instructions

Page 15

SECTION 1

Attaching and Removing the Computer Stand

Connecting a Printer

Transferring Information to a New Computer

Setting Up a Home and Office Network

Turning Off the Computer

Page 16

HINT: Use the green tab

inside the front door to rotate the DELL™ logo on the outside of the front door.

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Your computer can be used in either a vertical or horizontal position.

To use the computer in a vertical position, you must attach the computer stand:

1 Place the computer on its right side so that the drive bays are at the

bottom.

2 Fit the stand onto what was the left side of the computer.

a Position the stand as shown in the following illustration by

aligning the large round hole in the stand with the securing button on the side of the cover and aligning the captive screw in the stand with the screw hole in the cover.

16 Setting Up

b When the stand is in place, tighten the thumbscrew.

Page 17

3 Rotate the computer so that the stand is at the bottom and the drives

are at the top.

To remove the stand:

1 Turn the computer over so that the stand is at the top.

2 Loosen the thumbscrew and lift the stand away.

3 Place the computer in a horizontal position.

Setting Up 17

Page 18

See the documentation that came with the printer for any recommended preparation procedures, such as:

• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper

Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections.

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Parallel Printer

1 Turn off the computer (see page 22).

NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or

less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working.

Attach the parallel printer cable to the parallel connector on the

computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches.

screws (2)

parallel printer cable

parallel connector on computer

parallel connector on printer

clips (2)

18 Setting Up

notches (2)

Page 19

3 Turn on the printer and then turn on the computer. If the Add New

Hardware Wizard window appears, click Cancel.

4 Install the printer driver if necessary (see "Installing the Printer Driver"

on page 19).

USB Printer

Install the printer driver if necessary (see the following section).

2 Attach the USB printer cable to the USB connector on the computer

and the printer. The USB connectors only fit one way.

USB connector on computer

USB printer cable

USB connector on printer

Installing the Printer Driver

If you need to install a printer driver, insert the printer installation CD into the CD or DVD drive. Then follow the prompts on the screen using the instructions that came with the printer.

HINT: You can connect

USB devices while the computer is turned on.

HINT: Your computer has

four USB connectors on the back panel (see page 61) and two USB connectors inside the door on the front panel (see page 60).

If your printer installation CD does not automatically run, click the Start

button on the Microsoft

x:\setup.exe (where x is the letter of your CD or DVD drive [usually

Windows® desktop, click Run, and type

drive D]). Then click OK and follow the prompts on your screen. If your printer installation CD still does not run, check the documentation that came with your printer for instructions on how to start the printer installation CD.

Setting Up 19

Page 20

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If you connect an older printer and it doesn’t work after you install the driver, access the system setup program (see page 78) and ensure that the parallel port is set to operate in bidirectional mode.

To check if your printer driver is installed on a computer, click Control

Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your printer is listed in the Printers window, the

printer is ready to use.

Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.

If the source computer uses another Windows operating system, the wizard can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on a removable medium, such as a floppy disk, a Zip disk, or a writable CD.

HINT: The CD that you

need to place in your CD or DVD drive is titled Operating System.

20 Setting Up

To transfer information to a new computer:

Click the Start button, point to All Programs—> Accessories—>

System Tools, and then click Files and Settings Transfer Wizard.

2 On the welcome screen, click Next.

3 On the Which computer is this? screen, select New Computer, and

then click Next.

4 Follow the instructions on the screen.

Page 21

Connecting to a Network Adapter

Before your computer can communicate on a network, your computer must have a network adapter installed and a network cable connected to it.

network adapter connector on computer

network cable

Network Setup Wizard

Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

1 Click the Start button, point to All Programs—>Accessories—>

Communications, and then click Network Setup Wizard.

2 On the welcome screen, click Next.

3 Click checklist for creating a network.

Complete the checklist and required preparations, and then return to

the Network Setup Wizard.

5 Follow the instructions on the screen.

HINT: Selecting the

connection method This computer connects directly to the Internet

enables the integrated firewall provided with Windows XP.

Setting Up 21

Page 22

HINT: If you are having

difficulty turning off your computer, see "General Problems" on page 33.

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NOTICE: To prevent data loss, you must turn off your computer through the

Start menu rather than by pressing the power button.

Save and close any open files and exit any open programs.

2 Click the Start button and then click Turn off Computer.

3 Click Tur n o ff.

The computer automatically turns off after the shutdown process finishes.

4 Turn off your monitor and any other devices connected to power.

22 Setting Up

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SECTION 2

Finding Solutions

Finding Help Information

Battery Problems

Drive Problems

E-Mail, Modem, and Internet Problems

Error Messages

General Problems

Keyboard Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

Sound and Speaker Problems

Video and Monitor Problems

Page 24

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Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 39.

Press a key or move the mouse. See the Tell Me How help file for information on standby mode.

Get technical assistance from Dell. See page 84.

See page 31.

24 Solving Problems

Page 25

See page 44.

See page 43.

See page 41.

See page 30.

See page 37.

See page 36.

See page 27.

See page 38.

See page 42.

See page 31.

See page 33.

See page 30.

Solving Problems 25

Page 26

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TO ACCESS THE Tell Me How HELP FILE

1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How.

TO ACCESS WINDOWS HELP

1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow

icon.

3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen.

TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See

page 11.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

26 Solving Problems

REPLACE THE BATTERY — If you have to repeatedly reset time and date

information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 81). If the battery still does not work properly, contact Dell (see page 84).

Page 27

Floppy drive problems

ENSURE THAT WINDOWS® RECOGNIZES THE DRIVE — Double-click

My Computer on the desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE

• Insert another disk to eliminate the possibility that the original floppy disk is defective.

• Insert a bootable floppy disk and reboot the computer.

ENSURE THAT THE DISK IS NOT FULL OR WRITE- PROTECTED —

Ensure that the disk has available space and that it is not write-protected (locked). See the following illustration.

back of floppy disk

write-protected

not writeprotected

NOTICE: Do not attempt to clean drive heads with a swab. You may

accidentally misalign the heads, which can render the drive inoperable.

Solving Problems 27

Page 28

HINT: High-speed CD

drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.

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CLEAN THE DRIVE — Use a commercially available cleaning kit.

CD drive problems

ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in

the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate

the possibility that the original CD is defective.

CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker

Problems" on page 43.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Double-click My

Computer on the desktop. If the CD drive is not listed, perform a full scan with

your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CLEAN THE DISC — See the Tell Me How help file for instructions on

cleaning your CDs. To access help files, see page 26.

28 Solving Problems

Page 29

Problems writing to a CD-RW drive

CHANGE THE WRITE SPEED TO A SLOWER RATE — The CD-RW drive

must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.

SEE THE CD-RW PROGRAM’ S HELP FILE FOR CD-RW RECORDING

INSTRUCTIONS — See the CD-RW program’s online help information for

complete instructions on how to use the program to record CD-RWs.

DVD drive problems

TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to

eliminate the possibility that the original DVD is defective.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Double-click My

Computer on the desktop. If the DVD drive is not listed, perform a full scan with

your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CLEAN THE DISC — See the Tell Me How help file for instructions on

cleaning your DVDs. To access help files, see page 26.

HINT: Because of

different worldwide file types, not all DVD titles work in all DVD drives.

Hard drive problems

RUN CHECK DISK

1 Double-click My Computer on the desktop. 2 Right-click the drive letter (local disk) that you want to scan for errors, and

then click Properties.

3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 Click Start.

Solving Problems 29

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HINT: Connect the

modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone

line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.

CHECK THE TELEPHONE JACK — Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone.

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CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.

USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m

(10 ft) or more in length, try a shorter one.

RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point

to Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS

1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to

verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly.

30 Solving Problems

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TURN OFF CALL WAITING (CATCH-PHONE)— See your telephone

directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem

Options.

3 Click your connection type to highlight it. 4 Click the Dialing Rules tab, and then click Edit. 5 Click the To Disable Call Waiting box to place a checkmark in it. 6 Select the disable code from the drop-down menu (for example, *70). 7 Click Apply, and then click OK.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the

Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.

ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE

PROVIDER — Contact an Internet service provider to subscribe.

CONTACT YOUR INTERNET SER VICE PROVIDER — Contact your Internet

service provider for assistance.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 54.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS: \ / : * ? “ < > | — Do not use these characters in

filenames.

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A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are

trying to open is missing an essential file. To remove and then reinstall the program:

1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click the Change or Remove Program icon. 6 See the program documentation for installation instructions.

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INSERT BOOTABLE MEDIA — The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR — A floppy disk is in the floppy drive. Remove

the floppy disk and restart the computer.

NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND

TRY AGAIN — You have too many programs open. Close all windows and open

the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first.

OPERATING SYSTEM NOT FOUND — Contact Dell (see page 84).

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION

DRIVE — The file that you are trying to copy is too large to fit on the disk. Try

copying the file to a blank disk or using a larger-capacity disk.

x:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk

into the drive and try again.

32 Solving Problems

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The computer stops responding

TURN THE COMPUTER OFF — If your computer locks up and you are unable

to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.

A program stops responding

END THE PROGRAM

1 Press <Ctrl><Shift><Esc> simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task.

A program crashes repeatedly

CHECK THE SOFTWARE DOCUMENTATION — Many software

manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

HINT: Software usually

includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All Programs—> Accessories, and then click

Program Compatibility Wizard.

2 In the welcome screen, click Next. 3 Follow the instructions on the screen.

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A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a

keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other technical problems

GO TO THE DELL | SUPPORT WEBSITE — Go to support.dell.com for

help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 83 for a description of the hardware and software support provided by Dell.

E-MAIL DELL — Go to the Dell | Support website, and then click E-Mail

Dell in the Communicate list. Send an e-mail message to Dell about your

problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 83 for a description of the hardware and software support provided by Dell.

CALL DELL — If you cannot solve your problem by using the Dell | Support

website or e-mail service, call Dell for technical assistance (see page 84). See "Dell Technical Support Policy" on page 83 for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may exist:

• Your computer locks up, particularly while using a specific device.

• A recently added device does not work.

• A sound card emits noise or demonstrates other problems.

• Unintelligible characters print from the printer.

• The mouse pointer does not move or "stutters" when it moves.

• Messages appear stating that the computer is not operating at

maximum performance.

• Errors occur and programs crash for no apparent reason.

• Nothing displays on the monitor.

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REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES

THE CONFLICT — If removing the hardware resolves the conflict, see the

hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance.

CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL

TROUBLESHOOTING INFORMATION

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 54.

RESTART THE COMPUTER

• If the mouse is functioning, shut down the computer through the Start menu (see page 22). After the computer shuts down, press the power button to restart the computer.

• If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer.

CHECK THE KEYBOARD CABLE

• Shut down the computer (see page 22), reconnect the keyboard cable as shown on the Start Here

setup diagram for your computer, and then restart the

computer.

• Ensure that the keyboard cable is firmly connected to the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Remove keyboard extension cables and connect the keyboard directly to the computer.

36 Solving Problems

TEST THE KEYBOARD — Connect a keyboard that works properly to the

computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 54.

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RESTART THE COMPUTER

1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Ty p e u, press the keyboard arrow keys to highlight Shut down or Turn O ff , and

then press <Enter>.

3 After the computer turns off, press the power button to restart the computer.

IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE

COMPUTER, RECONNECT THE MOUSE CABLE

1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Ty p e u, press the keyboard arrow keys to highlight Shut down or Turn O ff , and

then press <Enter>.

3 After the computer turns off, reconnect the mouse cable as shown on the Start

Here setup diagram for your computer.

4 Start the computer.

IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER,

REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE CABLE — If the mouse is connected after the power is turned on, the mouse

appears to be nonfunctional. To make the mouse function properly:

1 While your computer is on, remove the power cable from the back of the

computer.

2 Connect the mouse to the computer. 3 Reconnect the power cable. 4 Turn on your computer.

Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.

CHECK THE MOUSE CABLE

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Ensure that the cable is firmly connected to the computer.

TEST THE MOUSE — Connect a mouse that works properly to the computer,

and try using the mouse. If the new mouse works, the original mouse was faulty.

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ligh

CHECK THE MOUSE SETTINGS

1 Click the Start button, click Control Panel, and then click Printers and Other

Hardware.

2 Click Mouse. 3 Try adjusting the settings.

REINSTALL THE MOUSE DRIVER — See page 53.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 54.

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network

cable is connected as shown on page 21.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER —

No light indicates that there is no network communication. Try replacing the network cable.

These lights indicate there is network communcation:

• Green light—indicates a 10-Mbps network connection

• Orange light—indicates a 100-Mbps network connection

• Blinking amber—indicates network traffic

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RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK

AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator

or the person who set up your network to verify that your network settings are correct and that the network is functioning.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 54.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

ADJUST THE POWER PROPERTIES — Your computer may be in standby or

hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in Windows

Help.

To access help files, see page 26.

IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby

mode. Press a key on the keyboard or move the mouse to resume normal operation.

HINT: If the power light

on the front of the computer is steady green (see page 60), the computer is operating normally.

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IF THE POWER LIGHT IS OFF — The computer is either turned off or is not

receiving power.

• Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Ensure that the voltage selection switch is set to match the AC power at your location (see page 7).

• Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.

• Swap the computer and monitor power cables to determine if the power cable is defective.

• Ensure that the microprocessor power cable is securely connected to the system board (see page 65).

• Ensure that the power supply cables are securely connected to the system board (see page 65).

• If the problem persists, contact Dell (see page 84).

IF THE POWER LIGHT IS STEADY AMBER — The computer is receiving

electrical power, but an internal power problem might exist.

• Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet.

• Ensure that the voltage selection switch is set to match the AC power at your location (see page 7).

• Ensure that the microprocessor power cable is securely connected to the system board (see page 65).

• Ensure that the power supply cables are securely connected to the system board (see page 65).

• If the problem persists, contact Dell (see page 84).

40 Solving Problems

IF THE POWER LIGHT IS BLINKING AMBER — A device might be

malfunctioning or incorrectly installed.

• Remove and then reinstall the memory modules (see page 70).

• Remove and then reinstall any cards (see page 66).

• If the problem persists, contact Dell (see page 84).

Page 41

ELIMINATE INTERFERENCE — Electrical appliances on the same circuit or

operating near the computer can cause interference. Other causes of interference are:

• Power extension cables

• Keyboard and mouse extension cables

• Too many devices on a power strip

• Multiple power strips connected to the same electrical outlet

CHECK THE PRINTER DOCUMENTATION — See the printer documentation

for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON — See the printer

documentation for power button information.

VERIFY THE PRINTER CABLE CONNECTIONS

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see page 18).

HINT: Dell does not

cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click

the printer icon.

5 Click Properties, and then select the Ports tab. For a parallel printer, ensure

that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.

REINSTALL THE PRINTER DRIVER — See the printer documentation for

instructions.

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HINT: Dell does not

cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number.

CHECK THE SCANNER DOCUMENTATION — See the scanner

documentation for setup and troubleshooting information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a

locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

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CHECK THE CABLE CONNECTIONS

• If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.

• Ensure that the scanner cable is firmly connected to the computer and to the scanner.

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT® W

INDOWS

1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click Scanners and Cameras. If your scanner is listed, Windows recognizes

the scanner.

REINSTALL THE SCANNER DRIVER — See the scanner documentation for

instructions.

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No sound from speakers

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers

are connected as shown on the setup diagram supplied with the speakers.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED

ON — See the setup diagram supplied with the speakers. If your speakers have

volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the

speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —

Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

ELIMINATE POSSIBLE INTER FERENCE — Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

HINT: The volume

control in some MP3 players overrides the Windows

volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

RUN THE SPEAKER DIAGNOSTICS — Some speaker systems have self-

diagnostics. See the speaker documentation for diagnostics instructions.

REINSTALL THE AUDIO (SOUND) DRIVER — See page 53.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 54.

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No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the

headphone cable is securely inserted into the headphone connector (see page 60).

DISABLE DIGITAL MODE — Your headphones do not work if the CD drive is

operating in digital mode. To disable digital mode:

1 Click Control Panel, and then double-click Sounds and Audio Devices. 2 Click the Hardware tab. 3 Double-click the name of your CD drive. 4 Click the Properties tab. 5 Uncheck the Enable digital CD audio for this CD-ROM device box.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the

speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

If the screen is blank

HINT: See the monitor

documentation for troubleshooting procedures.

44 Solving Problems

CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly

press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

CHECK THE MONITOR CABLE CONNECTION — Check the connector for

bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on the Start Here setup diagram for your computer.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

Page 45

SWAP THE POWER CABLES — Swap the computer and monitor power

cables to determine if the power cable is defective.

TEST THE VIDEO EXTENSION CABLE (IF USED)— If you are using a

video extension cable and removing the cable solves the problem, the cable is defective.

TEST ANOTHER MONITOR — If another monitor is available, connect it to

the computer.

CHECK THE DIAGNOSTIC LIGHTS — See page 48.

If the screen is difficult to read

CHECK THE MONITOR SETTINGS — See the monitor documentation for

instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker

system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES —

Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION — Eliminate

sunlight glare, which can cause poor picture quality.

ADJUST THE WINDOWS® DISPLAY SETTINGS

1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality.

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RESTORE THE RECOMMENDED SETTINGS — Restore the original

resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 26.

46 Solving Problems

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SECTION 3

Diagnostic Lights

Using System Restore

Reinstalling Drivers

Resolving Software and Hardware Incompatibilities

Reinstalling Windows

Page 48

To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 61). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

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Diagnostic Code Definition Corrective Action

YYGG

ABCD

GYGY

ABCD

Memory modules are detected, but a memory failure has occurred.

Memory modules are detected, but a memory configuration or compatibility error exists.

• If you have one memory module installed, reinstall it (see page 70), and then restart the computer.

• If you have two or more memory modules installed, remove the modules, reinstall one module (see page 70), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you identify a faulty module or reinstall all modules without error.

• If available, install properly working memory of the same type into your computer (see page 70).

• If the problem persists, contact Dell (see page 84).

• Be sure that there are no special memory module/memory connector placement requirements (see page 70).

• Verify that the memory modules that you are installing are compatible with the computer (see page 74).

• If the problem persists, contact Dell (see page 84).

48 Advanced Troubleshooting

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Diagnostic Code Definition Corrective Action

GYYY

ABCD

YGYY

ABCD

No memory modules are detected.

PCI bus failure has occurred.

• Reinstall all memory modules (see page 70) and then restart the computer.

• To eliminate the possibility of a faulty memory connector, remove all memory modules, install one memory module (if the system supports a single module), and restart the system. Then move the memory module to another connector and restart the system.

• If the problem persists, contact Dell (see page 84).

1 Determine if a conflict exists by

removing a card (see page 66) and then restarting the computer.

2 If the problem persists, reinstall the card

that you removed, remove a different card (see page 66), and then restart the computer.

3 Repeat this process for each card. If the

computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 54).

4 If the problem persists, contact Dell

(see page 84).

YGYG

ABCD

Video controller failure.

• If the problem persists, contact Dell (see page 84).

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Diagnostic Code Definition Corrective Action

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GGGY

ABCD

Other failure. • Ensure that the cables are properly

connected from the hard drive, CD drive, and DVD drive to the system board (see page 65).

• If the problem persists, contact Dell (see page 84).

The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. System Restore also includes the following features.

NOTICE: Make regular backups of your data files. System Restore does not

monitor your data files or recover them.

Creating a Restore Point

Using the System Restore Wizard

1 Click the Start button.

2 Click Help and Support.

3 Click System Restore.

4 Follow the instructions on the screen.

50 Advanced Troubleshooting

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Manually Creating Restore Points

1 Click the Start button, point to All Programs—> Accessories—>

System Tools, and then click System Restore.

2 Click Create a restore point.

3 Click Next.

4 Type a name for your new restore point in the Restore point

description field.

The present date and time are automatically added to your restore point.

5 Click Create.

6 Click OK.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, first try using Device Driver Rollback (see page 53). If that is unsuccessful, then use System Restore.

NOTICE: Before restoring the computer to an earlier operating state, save

and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs—> Accessories—>

System Tools, and then click System Restore.

2 Ensure that Restore my computer to an earlier time is selected, and

then click Next.

3 Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.

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4 Select a restore point, and then click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

5 Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before undoing the last system restore, save and close all open files

and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs—>

Accessories—> System Tools, and then click System Restore.

2 Select Undo my last restoration and click Next.

3 Click Next.

The System Restore screen appears, and then the computer automatically restarts.

4 After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

1 Click the Start button, and then click Control Panel.

2 Click Performance and Maintenance.

3 Click System.

4 Click the System Restore tab.

5 Make sure that Turn off System Restore is unchecked.

52 Advanced Troubleshooting

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NOTICE: The Dell | Support website and the Dell Dimension ResourceCD

provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer. Sometimes you can fix a device problem by reinstalling its driver.

Using Windows® XP Device Driver Rollback

Windows XP Device Driver Rollback replaces a device driver with the previously installed version if you install a new driver that causes system instability. If Device Driver Rollback does not resolve the problem, then try using System Restore (see page 50) to return your operating system to the operating state it was in before you installed the new device driver.

To use Device Driver Rollback:

1 Click the Start button, and then right-click My Computer.

2 Click Properties.

3 Click the Hardware tab, and then click Device Manager.

4 In the Device Manager window, right-click the device for which the

new driver was installed, and then click Properties.

5 Click the Drivers tab.

6 Click Roll Back Driver.

Using the Dell Dimension ResourceCD

If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD:

1 With the Windows desktop displayed, insert the ResourceCD into the

CD or DVD drive.

If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

2 When the ResourceCD Installation program starts, follow the

prompts on the screen.

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3 When the InstallShield Wizard Complete window appears, remove

the ResourceCD and click Finish to restart the computer.

4 When you see the Windows desktop, reinsert the ResourceCD into

the CD or DVD drive.

5 At the Welcome Dell System Owner screen, click Next.

HINT: The ResourceCD

displays drivers only for hardware that came on your computer. If you installed additional hardware, those drivers

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might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product.

A message stating that the ResourceCD is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

6 Click the driver that you want to reinstall and follow the instructions

on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Microsoft® Windows® XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

1 Click the Start button, and then click Control Panel.

2 Click Performance and Maintenance, and then click System.

3 Click the Hardware tab, and then click Device Manager.

4 In the Device Manager list, check for conflicts with the other devices.

5 Double-click any conflicting device listed to bring up the Properties

54 Advanced Troubleshooting

Conflicts are indicated by a yellow exclamation point ( conflicting device or a red

X if the device has been disabled.

!) beside the

window to determine what needs to be reconfigured or removed from the Device Manager.

Resolve these conflicts before checking specific devices.

Page 55

6 Double-click the malfunctioning device type in the Device Manager

list.

7 Double-click the icon for the specific device in the expanded list.

The Properties window appears.

8 Resolve any IRQ conflicts, as described in step 5.

If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.

You can also use the Windows XP Hardware Troubleshooter:

1 Click the Start button.

2 Click Help and Support. 3 Ty p e hardware troubleshooter in the Search field, and then click

the arrow to start the search.

4 Click Hardware Troubleshooter in the Search Results list.

5 In the Hardware Troubleshooter list, click I need to resolve a hardware

conflict on my computer.

6 Click Next.

Before reinstalling the Microsoft® Windows XP operating system to correct a problem, try correcting the problem by performing a Windows XP System Restore (see page 50). The reinstallation process can take 1 to 2 hours, and you will need to reinstall your drivers, virus protection program, and other software when the process is complete.

NOTICE: The Operating System CD provides options for reinstalling your

Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows XP, you must disable any

virus protection software installed on your computer before you reinstall Windows XP.

Advanced Troubleshooting 55

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To reinstall Windows XP:

1 To reinstall Windows XP, insert the Operating System CD into the CD

or DVD drive.

Close any program or utility that might run after you insert the CD into the drive.

2 Turn off the computer (see page 22), and then turn the computer on

again.

3 When the blue DELL™ logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again.

4 Use the arrow keys to select the CD-ROM option, and then press

<Enter>.

5 When the Windows XP Setup screen appears, press <Enter> to

select To set up Windows now.

6 Read the information in the License Agreement window, and then

press <F8> on your keyboard to agree with the license information.

7 If your computer already has Windows XP installed and you want to

recover your current Windows XP data, type r to select the repair option, and then go to step 16.

8 When the Welcome to Microsoft screen appears, click the green arrow

9 When the Regional Settings screen appears, select the settings for

10 Enter your name and organization in the Personalize Your Software

56 Advanced Troubleshooting

If you want to install a new copy of Windows XP, press <Esc> to select the fresh copy option, and then press <Enter> on the next screen to select the highlighted partition (recommended). Then follow the instructions on the screen.

The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices. The computer automatically restarts multiple times before it requires additional input.

icon at the bottom of the screen to continue. Follow the directions on the screen to finish.

your locale, and then click Next.

screen, and then click Next.

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11 If you are reinstalling Windows XP Home Edition, enter a name for

your computer when the Computer Name window appears, and then click Next.

If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and Administrator Password window appears, and then click Next.

12 If the Modem Dialing Information screen appears, enter the

requested information. Then click Next.

13 Enter the date, time, and time zone in the Date and Time Settings

window, and then click Next.

14 If you have a network card in your computer, select the appropriate

network settings.

If you do not have a network card, this option does not appear.

Windows XP begins to install its components and configure the computer. The computer automatically restarts.

15 When the Welcome to Microsoft screen appears, click the green arrow

icon at the bottom of the screen to continue. Follow the directions on the screen to finish.

16 Remove the CD from the drive.

17 Reinstall the appropriate drivers (see page 53).

18 Reinstall your virus protection software.

19 Reinstall your other software programs.

See the documentation supplied with the software for instructions.

Advanced Troubleshooting 57

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58 Advanced Troubleshooting

Page 59

SECTION 4

Front and Back View of the Computer

Opening the Computer Cover

Looking Inside Your Computer

Adding Cards

Adding Memory

Closing the Computer Cover

Page 60

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headph

(2)

Front View

ront door power button power lig

hard-drive light floppy-drive light

HINT: The front-panel

door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place.

one connector

USB connectors (2)

reakaway hinges

60 Adding Parts

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Back View

1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a

USB printer, plug it into a USB connector.

2 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer

and any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector.

3 card slots The slots for PCI cards.

4 power connector The connection for the power cable.

5 voltage selection switch

(may not be available on all computers)

6 line-in connector Use the blue line-in connector (available on computers with integrated sound) to

Your computer is equipped with either a fixed-voltage power supply, an autosensing voltage circuit, or a manual voltage selection switch. See "Safety Instructions" on page 7 for more information.

attach a record/playback device such as a cassette player, CD player, or VCR.

On computers with a sound card, the line-in connector is on the card.

Adding Parts 61

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7 line-out connector Use the green line-out connector (available on computers with integrated sound)

to attach headphones and most speakers with integrated amplifiers.

On computers with a sound card, the line-out connector is on the card.

8 microphone connector Use the pink microphone connector (available on computers with integrated

sound) to attach a personal computer microphone for voice or musical input into a sound or telephony program.

On computers with a sound card, the microphone connector is on the card.

9 USB connectors Connect USB devices such as a mouse, keyboard, printer, joystick, and computer

speakers into any of the USB connectors.

10 keyboard connector If you have a standard keyboard, plug it into the purple keyboard connector. If you

have a USB keyboard, plug it into a USB connector.

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11 diagnostic lights Use the lights to help you troubleshoot a computer problem based on the

diagnostic code. For more information, see page 48.

12 video connector Plug the cable from your monitor into the blue connector.

13 serial connector Connect a serial device, such as a handheld device, to the serial port.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

62 Adding Parts

Shut down the computer (see page 22).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

4 Remove the computer stand, if it is attached (see page 16).

NOTICE: Ensure that there is sufficient space to support the open cover—at

least 30 cm (1 ft) of desk top space.

Page 63

5 Press the two release buttons until the cover is free to swing up.

NOTICE: Open the cover slowly to ensure that you do not damage any cables.

Raise the back of the cover, and pivot it toward the front of the computer.

CAUTION: If the system board standby power light is on (see

page 65), the computer is still plugged into an electrical outlet. Unplug the computer from the electrical outlet before proceeding.

release buttons

back of computer

(one on each side)

Adding Parts 63

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CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

NOTICE: Be careful when opening the computer cover to ensure that you do

not inadvertently disconnect cables from the system board.

CD or DVD drive

floppy drive

hard drive*

system board

heat sink and blower assembly

card cage

power supply

* Your computer’s hard drive may or may not have a plastic shroud cover. Operating the computer without a hard-drive shroud does not affect its performance.

64 Adding Parts

Page 65

System Board

floppy drive connector (DSKT)

configuration jumper (PSWD) page 80

clear CMOS jumper (RTCRST)

main power connector (POWER)

microprocessor fan connector (FAN)

microprocessor connector (CPU)

battery socket (BATTERY) page 81

CD drive connector (IDE2)

front panel switch connector (FRONTPANEL)

hard drive connector (IDE1)

standby power light (AUX_PWR)

memory module connectors (DIMM A, DIMM B) page 70

card-cage connector (PCI2) page 66

unused connector

power connector (12VPOWER)

CD audio connector (CD IN)

back of computer

On computers with integrated audio.

front panel audio cable connector (FRONTAUDIO)

telephony voice modem connector (MODEM)

Adding Parts 65

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CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

The computer’s card connectors allow you to install different types of devices such as modems and network adapters.

1 Shut down the computer (see page 22).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

press the power button to ground the system board.

4 Remove the computer stand, if it is attached (see page 16).

5 Open the computer cover (see page 62).

6 Remove the card cage:

a Check any cables connected to cards through the back-panel

openings. Disconnect any cables that will not reach the card cage once it is removed from the computer.

66 Adding Parts

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b Gently pull on the handle and lift the card cage up and away from

the computer.

card cage

Adding Parts 67

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7 Press the lever on the retention arm and raise the retention arm.

lever

retention arm

filler bracket

card

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edge connector

card connector

riser board

card cage

8 If you are installing a new card, remove the filler bracket to create an

empty card-slot opening.

If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.

9 Prepare the card for installation.

See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.

68 Adding Parts

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CAUTION: Some network adapters automatically start the

computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

Insert the card into the card connector.

If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board. Insert the card firmly into the card connector on the riser board.

11 Lower the retention arm and press it into place, securing the card(s) in

the computer.

12 Replace the card cage:

a Align the tabs in the side of the card cage with the slots on the side

of the computer, and slide the card cage down into place.

b Make sure that the riser board is fully seated in the connector on

the system board.

card cage

tabs (2)

slots (2)

Adding Parts 69

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13 Reconnect any cables that you removed in step 6.

14 Connect any cables that should be attached to the card.

See the documentation for the card for information about the card’s cable connections.

NOTICE: Do not route card cables over or behind the cards. Cables routed

over the cards can prevent the computer cover from closing properly or cause damage to the equipment.

Close the computer cover (see page 72).

16 Attach the computer stand (optional) (see page 16).

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HINT: Memory

purchased from Dell is covered under your computer warranty.

17 Connect your computer and devices to electrical outlets, and turn

them on.

NOTICE: To connect a network cable, first plug the cable into the network

wall jack and then plug it into the computer.

Install any drivers required for the card as described in the card

documentation.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, look under "Memory" in "Technical Specifications" on page 74.

Shut down the computer (see page 22).

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Turn off any attached devices and disconnect them from their

electrical outlets.

70 Adding Parts

3 Disconnect the computer power cable from the wall outlet, and then

press the power button to ground the system board.

4 Remove the computer stand, if it is attached (see page 16).

5 Open the computer cover (see page 62).

Page 71

Removing a Memory Module

1 Press out the securing clip at each end of the memory module

connector.

2 Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

Adding a Memory Module

1 Press out the securing clip at each end of the memory module

connector.

memory connectors on system board

securing clips (2)

notch

memory module

connector

cutouts (2)

step 1

step 2

step 3

2 Align the notch on the bottom of the module with the crossbar in the

connector.

NOTICE: To avoid damage to the memory module, press the module straight

down into the socket with equal force applied at each end of the module.

Adding Parts 71

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3 Insert the module straight down into the connector, ensuring that it

fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

4 Close the computer cover (see page 72).

5 Attach the computer stand (optional) (see page 16).

NOTICE: To connect a network cable, first plug the cable into the network

wall jack and then plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

7 Right-click the My Computer icon and then click Properties.

8 Click the General tab.

9 To verify that the memory is installed correctly, check the amount of

memory (RAM) listed.

1 Ensure that all cables are connected, and fold cables out of the way.

Make sure cables are not routed over the drive cage—they will prevent the cover from closing properly.

72 Adding Parts

2 Ensure that no tools or extra parts are left inside the computer.

3 Pivot the cover down and ensure that the release buttons click into

place.

4 Attach the computer stand (optional) (see page 16).

NOTICE: To connect a network cable, first plug the cable into the network

wall jack and then plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Page 73

SECTION 5

Specifications

Standard Settings

Clearing Forgotten Passwords

Replacing the Battery

Dell Technical Support Policy (U.S. Only)

Contacting Dell

Regulatory Information

Limited Warranties and Return Policy

Page 74

Microprocessor

Microprocessor type Intel

Pentium® 4 or Celeron

L1 cache 8 KB first-level (Pentium 4); 32 KB (Celeron)

L2 cache 256- or 512-KB (displayed in the system setup

program) pipelined-burst, eight-way set associative, write-back SRAM (Pentium 4); 128-KB SRAM (Celeron)

www.dell.com | support.dell.com

System Information

System chip set Intel 845 G

DMA channels seven

Interrupt levels 24 APIC mode

System BIOS chip 4 Mb (512 KB)

System clock 400- or 533-MHz data rate

Expansion Bus

Bus types PCI

Bus speed PCI: 33 MHz

PCI connectors two

PCI connector size 120 pins

PCI connector data width

32 bits

(maximum)

Memory

Architecture DDR SDRAM

Memory connectors two

Memory capacities 128-, 256-, 384-, 512-, or 768-MB, or 1-GB

non-ECC DDR SDRAM

Minimum memory 128 MB

Maximum memory 2 GB

Memory type 266-MHz DDR SDRAM (non-ECC)

BIOS address F0000h

74 Appendix

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Drives

Externally accessible one 5.25-inch bay

one 3.5-inch bay

Internally accessible one bay for 1-inch–high IDE hard drive

Available devices ATA-66 or ATA-100 Ultra DMA hard drive,

CD drive, Zip drive, DVD drive, and CD-RW drive

Ports and Connectors

Externally accessible:

Serial 9-pin connector; 16550C-compatible

Parallel 25-hole connector (bidirectional)

Video 15-hole connector

Keyboard 6-pin mini-DIN connector or USB connector

Mouse 6-pin mini-DIN connector or USB connector

USB two front-panel and four back-panel USB

2.0–compliant connectors

Headphone front-panel miniature jack

Audio three miniature jacks for line-in, line-out, and

microphone

Internally accessible:

Primary IDE channel 40-pin connector on PCI local bus

Secondary IDE channel 40-pin connector on PCI local bus

Floppy drive 34-pin connector

Video

Video controller Intel integrated AGP graphics

Audio

Audio controller ADI 1981A (AC97 Codec)

Appendix 75

Page 76

Controls and Lights

Power control push button

Power light green light on power button—blinking green

in sleep state; solid green for power on state

Hard-drive access light green

Diagnostic code lights four bicolor (yellow and green) located on

back panel

System board standby power light yellow—indicates system board is receiving

standby power

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Power

DC power supply:

Wattage 180 W

Heat dissipation 500 BTU (fully-loaded computer without

monitor)

Voltage (see page 7 for important voltage setting information)

fixed-voltage power supply—110 V at 50/60 Hz

manual selection and auto-sensing power supplies—90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz; 100 V at 50/60 Hz for Japanese computers

Backup battery 3-V CR2032 coin cell

Physical

Height x Width x Depth 10.6 x 38.9 x 43.2 cm

(4.2 x 15.3 x 17 inches)

Weight 9.9 kg (22 lb)

Environmental

Temperature:

Operating 10° to 35°C (50° to 95°F)

Storage –40° to 65°C (–40° to 149°F)

Relative humidity 20% to 80% (noncondensing)

At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

76 Appendix

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Environmental (continued)

Maximum vibration:

Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min

Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min

Maximum shock:

Operating bottom half-sine pulse with a change in

velocity of 50.8 cm/sec (20 inches/sec)

Storage 23-G faired-square wave with a velocity

change of 508 cm/sec (200 inches/sec)

Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft)

Storage –15.2 to 10,670 m (–50 to 35,000 ft)

At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

Appendix 77

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The system setup program contains the standard settings for your computer.

NOTICE: Unless you are an expert computer user, don’t change the settings

for this program. Certain changes might make your computer work incorrectly.

See the following figure for an example of the main program screen.

78 Appendix

Page 79

Viewing Settings

1 Turn on (or restart) your computer.

2 When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

Windows® desktop. Then shut

down your computer and try again.

System Setup Program Screens

The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas:

• Title – The area at the top of all system setup screens that displays

your computer’s model number.

• Computer data – Two boxes below the title that display the system

processor, L2 cache, service tag, and the version number of the BIOS.

• Options – A scrollable box listing options that define the configuration

of your computer (including installed hardware, power conservation, and security features).

Fields to the right of the listed options contain settings or values. The settings and values that you can change are brighter on the screen. All other settings and values are set by the computer and cannot be changed. When <Enter> to access a pop-up menu of additional options.

• Key functions – A line of boxes across the bottom of all system setup

screens that lists keys and their functions within the system setup program.

<Enter> appears to the right of an option, press

• Help – Press <F1> for information on the option that is selected

(highlighted).

Appendix 79

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CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s).

NOTICE: This process erases both the system and setup passwords.

Shut down the computer (see page 22).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

press the power button to ground the system board.

4 Remove the computer stand, if it is attached (see page 17).

5 Open the computer cover (see page 62).

6 Locate jumper PSWD on the system board (see page 65) and remove

the jumper plug.

7 Close the computer cover (see page 72), plug your computer into an

electrical outlet, and turn on the computer.

80 Appendix

The existing password(s) will be erased.

8 Shut down the computer (see page 22).

9 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

press the power button to ground the system board.

11 Open the computer cover (see page 62).

12 Reconnect the jumper plug to jumper PSWD (see page 65).

13 Close the computer cover (see page 72).

Page 81

14 Attach the computer stand (optional) (see page 16).

15 Connect your computer and devices to their electrical outlets, and

turn them on.

NOTICE: To connect a network cable, first plug the cable into the network

wall jack and then plug it into the computer.

Turning on your computer with the PSWD jumper installed reenables the password feature.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed.

Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

Record all the screens in the system setup program (see page 78) so

that you can restore the correct settings in step 9.

2 Remove the computer stand, if it is attached (see page 17).

3 Open the computer cover (see page 62).

4 Locate the battery socket BATTERY (see page 65).

5 Remove the battery by carefully prying it out of its socket with your

fingers or with a blunt, nonconducting object such as a plastic screwdriver.

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NOTICE: To avoid damage to the system board while you pry the battery

loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board).

battery

battery socket (BATTERY)

Insert the new battery into the socket with the side labeled "+" facing

up and snap it into place.

7 Attach the computer stand (optional) (see page 16).

8 Connect your computer and devices to electrical outlets, and turn

them on.

NOTICE: To connect a network cable, first plug the cable into the network

wall jack and then plug it into the computer.

82 Appendix

Access the system setup program (see page 78) and restore the settings

you recorded in step 1.

10 Properly dispose of the old battery (see page 10).

Page 83

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-

installed" software and peripherals

. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals,

Readyware, and Custom Factory Integration (DellPlus™)

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dellbranded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Appendix 83

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Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

HINT: Toll-free numbers

are for use within the country for which they are

www.dell.com | support.dell.com

listed.

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator.

See "Dell Technical Support Policy" on page 83 for a description of the hardware and software support provided by Dell.

Contact Numbers and Addresses

Country (City) International Access Code Country Code City Code

Antigua and Barbuda General Support 1-800-805-5924

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Tech Support and Customer Care toll-free: 0-800-444-0733

Sales 1-810-444-3355

Tech Support Fax 11 4515 7139

Customer Care Fax 11 4515 7138

Website: www.dell.com.ar

Home and Small Business 1-300-65-55-33

Government and Business toll-free: 1-800-633-559

Preferred Accounts Division (PAD) toll-free: 1-800-060-889

Customer Care toll-free: 1-800-819-339

Corporate Sales toll-free: 1-800-808-385

Transaction Sales toll-free: 1-800-808-312

Fax toll-free: 1-800-818-341

Local Numbers, and

Area Codes,

Toll-Free Numbers

84 Appendix

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Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Home/Small Business Sales 01 795 67602

Home/Small Business Fax 01 795 67605

Home/Small Business Customer Care 01 795 67603

Preferred Accounts/Corporate Customer Care 0660 8056

Home/Small Business Technical Support 01 795 67604

Preferred Accounts/Corporate Technical Support 0660 8779

Switchboard 01 491 04 0

Website: support.euro.dell.com

E-mail: [email protected]

Barbados General Support 1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Technical Support 02 481 92 88

Customer Care 02 481 91 19

Home/Small Business Sales toll-free: 0800 16884

Corporate Sales 02 481 91 00

Fax 02 481 92 99

Switchboard 02 481 91 00

Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/

Bermuda General Support 1-800-342-0671

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Customer Support, Technical Support 0800 90 3355

Tech Support Fax 51 481 5470

Customer Care Fax 51 481 5480

Sales 0800 90 3390

Website: www.dell.com/br

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales (Penang, Malaysia) 604 633 4955

Appendix 85

Page 86

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Canada (North York, Ontario)

International Access Code: 011

Automated Order-Status System toll-free: 1-800-433-9014

AutoTech (Automated technical support) toll-free: 1-800-247-9362

Customer Care (From outside Toronto) toll-free: 1-800-387-5759

Customer Care (From within Toronto) 416 758-2400

Customer Technical Support toll-free: 1-800-847-4096

Sales (Direct sales—from outside Toronto) toll-free: 1-800-387-5752

www.dell.com | support.dell.com

Sales (Direct sales—from within Toronto) 416 758-2200

Sales (Federal government, education, and medical) toll-free: 1-800-567-7542

Sales (Major accounts) toll-free: 1-800-387-5755

TechFax toll-free: 1-800-950-1329

Cayman Islands General Support 1-800-805-7541

Chile (Santiago)

Sales, Customer Support, and Technical Support toll-free: 1230-020-4823

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Home and Small Business Technical Support toll-free: 800 858 2437

Corporate Accounts Technical Support toll-free: 800 858 2333

Customer Experience toll-free: 800 858 2060

Home and Small Business toll-free: 800 858 2222

Preferred Accounts Division toll-free: 800 858 2062

Large Corporate Accounts North toll-free: 800 858 2999

Large Corporate Accounts East toll-free: 800 858 2020

Large Corporate Accounts South toll-free: 800 858 2355

Large Corporate Accounts GCP toll-free: 800 858 2055

Large Corporate Accounts HK toll-free: 800 964108

Large Corporate Accounts GCP HK toll-free: 800 907308

Colombia General Support 980-9-15-3978

Costa Rica General Support 0800-012-0435

86 Appendix

Page 87

Country (City) International Access Code Country Code City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominican Republic General Support 1-800-148-0530

El Salvador General Support 01-899-753-0777

Department Name or Service Area,

Website and E-Mail Address

Technical Support 02 22 83 27 27

Customer Care 02 22 83 27 11

Fax 02 22 83 27 14

TechFax 02 22 83 27 28

Switchboard 02 22 83 27 11

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support 7023 0182

Customer Care(Relational) 7023 0184

Home/Small Business Customer Care 3287 5505

Switchboard (Relational) 3287 1200

Fax Switchboard (Relational) 3287 1201

Switchboard (Home/Small Business) 3287 5000

Fax Switchboard (Home/Small Business) 3287 5001

Website: support.euro.dell.com

E-mail Support (Portable Computers): [email protected]

E-mail Support (Desktop Computers): [email protected]

E-mail Support (Servers): [email protected]

Local Numbers, and

Area Codes,

Toll-Free Numbers

Appendix 87

Page 88

Country (City) International Access Code Country Code City Code

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

www.dell.com | support.dell.com

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

Technical Support 09 253 313 60

Technical Support Fax 09 253 313 81

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09 693 791 94

Fax 09 253 313 99

Switchboard 09 253 313 00

Website: support.euro.dell.com

E-mail: [email protected]

E-mail Support (Servers): [email protected]

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (Calls from outside of France) 04 99 75 40 00

Sales 0825 004 700

Fax 0825 004 701

Fax (Calls from outside of France) 04 99 75 40 01

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 01 55 94 71 00

Sales 0155947100

Fax 0155947101

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

88 Appendix

Page 89

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Technical Support 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Website: support.euro.dell.com

E-mail: [email protected]

Guatemala General Support 1-800-999-0136

Hong Kong

International Access Code: 001

Country Code: 852

Technical Support toll-free: 800 96 4107

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 800 96 4109

Corporate Sales toll-free: 800 96 4108

India Technical Support 1600 33 8045

Sales 1600 33 8044

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Ireland Technical Support 1850 543 543

UK Technical Support (dial number within UK

0870 908 0800

only)

Home User Customer Care 01 204 4095

Small Business Customer Care 01 204 4444

UK Customer Care (dial number within UK only) 0870 906 0010

Corporate Customer Care 01 204 4003

Ireland Sales 01 204 4444

UK Sales (dial number within UK only) 0870 907 4000

SalesFax 01 204 0144

Fax 01 204 5960

Switchboard 01 204 4444

Website: support.euro.dell.com

E-mail: [email protected]

Appendix 89

Page 90

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14

Fax 02 696 821 13

Switchboard 02 696 821 12

Website: support.euro.dell.com

www.dell.com | support.dell.com

E-mail: support.euro.dell.com/it/it/zdell/

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax 02 575 035 30

Switchboard 02 577 821

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Jamaica General Support 1-800-682-3639

90 Appendix

Page 91

Country (City) International Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

Technical Support (Server)

Technical Support Outside of Japan (Server)

Technical Support (Dimension™ and Inspiron™)

toll-free: 0120-1984-35

81-44-556-4152

toll-free: 0120-1982-26

Technical Support Outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision™, OptiPlex™,

81-44-520-1435

toll-free: 0120-1984-33

and Latitude™)

Technical Support Outside of Japan (Dell Precision,

81-44-556-3894

OptiPlex, and Latitude)

24-Hour Automated Order Service 044 556-3801

Customer Care 044 556-4240

Business Sales Division (Up to 400 employees) 044 556-3494

Preferred Accounts Division Sales (Over 400

044 556-3433

employees)

Large Corporate Accounts Sales (Over 3500

044 556-3440

employees)

Public Sales (Government agencies, educational

044 556-3440

institutions, and medical institutions)

Global Segment Japan 044 556-3469

Individual User 044 556-1657

Faxbox Service 044 556-3490

Switchboard 044 556-4300

Website: support.jp.dell.com

Technical Support toll-free: 080-200-3800

Sales toll-free: 080-200-3600

Customer Service (Seoul, Korea) toll-free: 080-200-3800

Customer Service (Penang, Malaysia) 604 633 4949

Fax 2194-6202

Switchboard 2194-6000

Appendix 91

Page 92

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.) 512 728-4600

www.dell.com | support.dell.com

Luxembourg

International Access Code: 00

Country Code: 352

Technical Support (Brussels, Belgium) 02 481 92 88

Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (Brussels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00

Website: support.euro.dell.com

E-mail: [email protected]

Macau

Country Code: 853

Technical Support toll-free: 0800 582

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 0800 581

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Technical Support toll-free: 1 800 888 298

Customer Service 04 633 4949

Transaction Sales toll-free: 1 800 888 202

Corporate Sales toll-free: 1 800 888 213

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3883

or 512 728-3772

92 Appendix

Page 93

Country (City) International Access Code Country Code City Code

Mexico

International Access Code: 00

Country Code: 52

Netherlands Antilles General Support 001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support 001-800-220-1006

Department Name or Service Area,

Website and E-Mail Address

Customer Technical Support 001-877-384-8979

Sales 50-81-8800

Customer Service 001-877-384-8979

Main 50-81-8800

Technical Support 020 581 8838

Customer Care 020 581 8740

Home/Small Business Sales toll-free: 0800-0663

Home/Small Business Sales Fax 020 682 7171

Corporate Sales 020 581 8818

Corporate Sales Fax 020 686 8003

Fax 020 686 8003

Switchboard 020 581 8818

Website: support.euro.dell.com

E-mail: [email protected]

Home and Small Business 0800 446 255

Government and Business 0800 444 617

Sales 0800 441 567

Fax 0800 441 566

Local Numbers, and

Area Codes,

Toll-Free Numbers

or 001-877-269-3383

or 01-800-888-3355

or 001-877-269-3383

or 01-800-888-3355

Appendix 93

Page 94

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Technical Support 671 16882

Relational Customer Care 671 17514

Home/Small Business Customer Care 23162298

Switchboard 671 16800

Fax Switchboard 671 16865

Website: support.euro.dell.com

www.dell.com | support.dell.com

E-mail Support (Portable Computers): [email protected]

E-mail Support (Desktop Computers): [email protected]

E-mail Support (Servers): [email protected]

Panama General Support 001-800-507-0962

Peru General Support 0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Customer Service Phone 57 95 700

Customer Care 57 95 999

Sales 57 95 999

Customer Service Fax 57 95 806

Reception Desk Fax 57 95 998

Switchboard 57 95 999

Website: support.euro.dell.com

E-mail: [email protected]

Portugal

International Access Code: 00

Country Code: 35

Technical Support 800 834 077

Customer Care 800 300 415 or

800 834 075

Sales 800 300 410 or 800 300 411 or

800 300 412 or

121 422 07 10

Fax 121 424 01 12

E-mail: support.euro.dell.com/es/es/emaildell/

Puerto Rico General Support 1-800-805-7545

94 Appendix

Page 95

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

St. Lucia General Support 1-800-882-1521

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Technical Support toll-free: 800 6011 051

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 800 6011 054

Corporate Sales toll-free: 800 6011 053

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Technical Support 011 709 7710

Customer Care 011 709 7707

Sales 011 709 7700

Fax 011 706 0495

Switchboard 011 709 7700

Website: support.euro.dell.com

E-mail: [email protected]

Southeast Asian and Pacific Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Customer Technical Support, Customer Service,

604 633 4810

and Sales (Penang, Malaysia)

Home and Small Business

Technical Support 902 100 130

Customer Care 902 118 540

Sales 902 118 541

Switchboard 902 118 541

Fax 902 118 539

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Corporate

Technical Support 902 100 130

Customer Care 902 118 546

Switchboard 91 722 92 00

Fax 91 722 95 83

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Appendix 95

Page 96

Country (City) International Access Code Country Code City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

www.dell.com | support.dell.com

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Ta i wa n

International Access Code: 002

Country Code: 886

Thailand

International Access Code: 001

Country Code: 66

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

Technical Support 08 590 05 199

Relational Customer Care 08 590 05 642

Home/Small Business Customer Care 08 587 70 527

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

Website: support.euro.dell.com

E-mail: [email protected]

E-mail Support for Latitude and Inspiron: [email protected]

E-mail Support for OptiPlex: [email protected]

E-mail Support for Servers: [email protected]

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care (Home and Small Business) 0848 802 202

Customer Care (Corporate) 0848 821 721

Fax 022 799 01 90

Switchboard 022 799 01 01

Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French Speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support toll-free: 0080 60 1255

Technical Support (Servers) toll-free: 0080 60 1256

Transaction Sales toll-free: 0080 651 228

or 0800 33 556

Corporate Sales toll-free: 0080 651 227

or 0800 33 555

Technical Support toll-free: 0880 060 07

Customer Service (Penang, Malaysia) 604 633 4949

Sales toll-free: 0880 060 09

96 Appendix

Page 97

Country (City) International Access Code Country Code City Code

Trinidad/Tobago General Support 1-800-805-8035

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Department Name or Service Area,

Website and E-Mail Address

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

Technical Support (Direct/PAD and general) 0870 908 0800

Global Accounts Customer Care 01344 373 185

Home and Small Business Customer Care 0870 906 0010

Corporate Customer Care 0870 908 0500

Preferred Accounts (500–5000 employees) Customer Care

Central Government Customer Care 01344 373 193

Local Government & Education Customer Care 01344 373 199

Health Customer Care 01344 373 194

Home and Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860 456

Website: support.euro.dell.com

Customer Care Website:

dell.co.uk/lca/customerservices

E-mail: [email protected]

Local Numbers, and

Area Codes,

Toll-Free Numbers

0870 908 0500

or 01344 373 186

01344 373 196

Appendix 97

Page 98

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status System toll-free: 1-800-433-9014

AutoTech (For portable and desktop computers) toll-free: 1-800-247-9362

Dell Home and Small Business Group (For portable and desktop computers):

Customer Technical Support (Return Material

toll-free: 1-800-624-9896

Authorization Numbers)

Customer Technical Support (Home sales

toll-free: 1-877-576-3355

purchased via www.dell.com)

www.dell.com | support.dell.com

Customer Service (Credit Return Authorization

toll-free: 1-800-624-9897

Numbers)

National Accounts (Computers purchased by established Dell national accounts [have your account number handy] or value-added resellers [VARs]):

Customer Service and Technical Support (Return

toll-free: 1-800-822-8965

Material Authorization Numbers)

Public Americas (Computers purchased by governmental agencies [local, state, or federal], medical institutions, or educational institutions):

Customer Service and Technical Support (Return

toll-free: 1-800-234-1490

Material Authorization Numbers)

Dell Sales toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

Spare Parts Sales toll-free: 1-800-357-3355

Desktop and Portable Fee-Based Technical Support toll-free: 1-800-433-9005

Sales (Catalogs) toll-free: 1-800-426-5150

Fax toll-free: 1-800-727-8320

TechFax toll-free: 1-800-950-1329

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

toll-free: 1-877-DELLTTY

(1-877-335-5889)

Switchboard 512 338-4400

DellNet™ Technical Support toll-free: 1-877-Dellnet

(1-877-335-5638)

US Virgin Islands General Support 1-877-673-3355

Venezuela General Support 8001-3605

98 Appendix

Page 99

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1 Call Dell to obtain an authorization number, and write it clearly and

prominently on the outside of the box.

2 Include a copy of the invoice and a letter describing the reason for the

return.

3 Include any accessories that belong with the item(s) being returned

(power cables, CDs, guides, and so on) if the return is for credit.

4 Pack the equipment to be returned in the original (or equivalent)

packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment.

Appendix 99

Page 100

www.dell.com | support.dell.com

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the

receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

Dell computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:

• Class A is typically for business or industrial environments.

100 Appendix

• Class B is typically for residential environments.

Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer.

A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.