Dell 2950 User Manual

Dell™ PowerEdge™ 2950 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, P owerV ault, P owerApp,

PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks, and Xeon is a trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model EMS01

January 2006

1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup

Front-Panel Features and Indicators

Hard-Drive Indicator Codes

. . . . . . . . . . . . . . . . . . . . . . . . . 15

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

LCD Status Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . . . . . 17

Solving Problems Described by LCD Status Messages Removing LCD Status Messages

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . 27

2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 37

Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 37

Responding to Error Messages Using the System Setup Program

. . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . 38

System Setup Options

Main Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

CPU Information Screen Integrated Devices Screen Serial Communication Screen System Security Screen Exit Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . . . 43

Contents 3

System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 45

Using the System Password Using the Setup Password

. . . . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . . . . . . . 47

Disabling a Forgotten Password

Baseboard Management Controller Configuration

Entering the BMC Setup Module BMC Setup Module Options

. . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . . . 49

3 Installing System Components . . . . . . . . . . . . . . . . . . . . 51

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Inside the System

Front Bezel

Removing the Front Bezel Replacing the Front Bezel

Opening and Closing the System

Opening the System Closing the System

Hard Drives

Before You Begin Removing a Drive Blank Installing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . . . 54

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . . . 56

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. . . . . . . . . . . . . . . . . . . . . . 57

4 Contents

Replacing a Hard-Drive Carrier

. . . . . . . . . . . . . . . . . . . . . . . . . 58

Removing a Hard Drive From a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive Carrier Installing a SATA Hard Drive Into a SATA Drive Carrier Installing a SATA Hard Drive and Interposer Card Into a

SATAu Hard-Drive Carrier

Power Supplies

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Removing a Power Supply Replacing a Power Supply Removing the Power Supply Blank Installing the Power Supply Blank

. . . . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . 58

. . . . . . . . . . 59

. . . . . . . . . . 60

System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Removing a System Fan Replacing a Cooling Fan

. . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . . . 66

Cooling Shroud

Removing the Cooling Shroud Installing the Cooling Shroud

Fan Brackets

Removing the Fan Bracket Replacing the Fan Bracket

SAS Controller Daughter Card

Installing a SAS Controller Daughter Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . 70

SAS and SAS RAID Controller Daughter Card Cabling Guidelines Removing a SAS Controller Daughter Card

RAID Battery

Configuring the Boot Device

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Installing a RAID Battery Removing a RAID Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . . . . . . . 74

. . . . . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Expansion Card Installation Guidelines Installing an Expansion Card Removing an Expansion Card

Expansion-Card Cage

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . . . . . 78

Removing the Expansion-Card Cage Replacing the Expansion-Card Cage

. . . . . . . . . . . . . . . . . 74

. . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . 79

. . . . . 72

Installing a RAC Card

Optical Drive

Removing the Optical Drive Installing the Optical Drive

Diskette Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

. . . . . . . . . . . . . . . . . . . . . . . . . 81

. . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Removing the Diskette Drive From the System Installing the Diskette Drive Into the System Removing the Diskette Drive From the Drive Carrier Installing the Diskette Drive Into the Drive Carrier

. . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . 84

. . . . . . . . . . . . 85

. . . . . . . . . . . . . 85

Contents 5

SCSI Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Removing and Installing an Internal SCSI Tape Drive Removing and Replacing the Tape Drive Cable Retention Bracket

. . . . . . . . . . . 86

. . . . 88

System Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

General Memory Module Installation Guidelines Non-Optimal Memory Configurations Memory Sparing Support Memory Mirroring Support Installing Memory Modules Removing Memory Modules

Activating the Integrated NIC TOE

Processors

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Removing a Processor Installing a Processor

System Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Replacing the System Battery

Expansion-Card Riser Boards

. . . . . . . . . . . . . . . . . . . . . . . . . . 90

. . . . . . . . . . . . . . . . . . . . . . . . . 90

. . . . . . . . . . . . . . . . . . . . . . . . 92

. . . . . . . . . . . . . . . . . . . . . . . . 93

. . . . . . . . . . . . . . . . . . . . . . . . . . . 93

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. . . . . . . . . . . . . . . . . . . . . . . 96

. . . . . . . . . . . . . . . . . . . . . . . . . . 98

Removing the Left Expansion-Card Riser Board Installing the Left Riser Board Removing the Central Riser Board Installing the Central Riser Board

Sideplane Board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Removing the Sideplane Board Installing the Sideplane Board

. . . . . . . . . . . . . . . . . . . . . . . 99

. . . . . . . . . . . . . . . . . . . . 100

. . . . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . . . . . . . . . . . 102

. . . . . . . . . . . . . 89

. . . . . . . . . . . . . . . . . . . 90

. . . . . . . . . . . . . . 98

6 Contents

SAS Backplane Board

Removing the SAS Backplane Board Installing the SAS Backplane Board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . . . . . 104

Control Panel Assembly (Service-only Procedure)

Removing the Control Panel Assembly Installing the Control Panel Assembly

System Board (Service-only Procedure)

Removing the System Board Installing the System Board

. . . . . . . . . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . . . . . . . . . . . 108

. . . . . . . . . . . . . . . . . . 105

. . . . . . . . . . . . . . . . . . 106

. . . . . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . 105

4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . 111

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . 111

Start-Up Routine

Checking the Equipment

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse

Troubleshooting Basic I/O Functions

. . . . . . . . . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . . . . . . . . . 114

. . . . . . . . . . . . . . . . . . . . . 114

Troubleshooting a Serial I/O Device Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

. . . . . . . . . . . . . . . . . . . . . . 115

. . . . . . . . . . . . . . . . . . . . . . . . . 116

. . . . . . . . . . . . . . . . . . . . . . 117

. . . . . . . . . . . . . . . . . . . . . . 118

. . . . . . . . . . . . . . . . . . . . . . . 118

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . 119

. . . . . . . . . . . . . . . . . . . . . . . 120

. . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . . . . 115

. . . . . . . . . . . . . . . . . . 119

Troubleshooting a Diskette Drive

Troubleshooting an Optical Drive

Troubleshooting an External SCSI Tape Drive

Troubleshooting a Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . 121

. . . . . . . . . . . . . . . . . . . . . . . 123

. . . . . . . . . . . . . . . . . 123

. . . . . . . . . . . . . . . . . . . . . . . . . 124

Troubleshooting a SAS or SAS RAID Controller Daughter Card

Troubleshooting Expansion Cards

Troubleshooting the Microprocessors

. . . . . . . . . . . . . . . . . . . . . . . 127

. . . . . . . . . . . . . . . . . . . . 128

. . . . . . . 126

Contents 7

5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . 131

Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . . 131

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results

. . . . . . . . . . . . . . . . . . . . . . . . . 131

. . . . . . . . . . . . . . . . . . . . . 131

. . . . . . . . . . . . . . . . . . . . . . . 132

. . . . . . . . . . . . . . . . . . . . . . 132

. . . . . . . . . . . . . . . . . . . . . . . . 132

. . . . . . . . . . . . . . . . . . . . . . . 132

. . . . . . . . . . . . . . . . . . . . . . 133

. . . . . . . . . . . . . . . . . . . . . 133

6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . 135

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

System Board Connectors

SAS Backplane Board Connectors

Sideplane Board Connectors

Expansion-Card Riser-Board Components and PCI Buses

Disabling a Forgotten Password

. . . . . . . . . . . . . . . . . . . . . . . . . . . 137

. . . . . . . . . . . . . . . . . . . . . . 139

. . . . . . . . . . . . . . . . . . . . . . . . . 142

. . . . . . . . . . 142

. . . . . . . . . . . . . . . . . . . . . . . . 144

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

8 Contents

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Online Services AutoTech Service Automated Order-Status Service Technical Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

. . . . . . . . . . . . . . . . . . . . . 148

. . . . . . . . . . . . . . . . . . . . . . . . 148

. . . . . . . . . . . . . . . . . . . 149

. . . . . . . . . . . . . . . . . . . . . . . . . . . 149

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

. . . . . . . . . . . . . . . . 149

Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Index

Contents 9

10 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty

information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for configuring and managing

• Systems management software documentation describes the features, requirements, installation,

• Operating system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure

Rack Installation Guide

describes how to install your system into a rack.

Getting Started Guide

technical specifications.

your system.

and basic operation of the software.

operating system software.

and install these options.

Rack Installation Instructions

provides an overview of system features, setting up your system, and

included with your rack solution

About Your System 11

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup Program" on page 38.

<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the

System Diagnostics" on page 131

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows

access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more

information.

<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional RAID card.

For more information, see the documentation for your RAID card.

<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program

(see "Integrated Devices Screen" on page 42). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access

to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

12 About Your System

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel.

Figure 1-1. Front-Panel Features and Indicators

654321 87

0 2

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors

Item Indicator, Button, or Connector Icon Description

1 Power-on indicator, power

button

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using the power button

and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

2 NMI button Used to troubleshoot software and device driver errors

when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

3 System identification button The identification buttons on the front and back panels

can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

About Your System 13

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)

Item Indicator, Button, or Connector Icon Description

4 LCD panel Provides system ID, status information, and system error

messages.

The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to AC power and an

error has been detected, the LCD lights amber regardless of whether the system has been powered on.

5 USB connectors (2) Connects USB 2.0-compliant devices to the system.

6 Video connector Connects a monitor to the system.

7 Hard drives (8) Eight 2.5-inch hot plug

OR Six 3.5-inch hot plug OR Four 3.5-inch hot-plug

8 Optical drive (optional) One optional slimline IDE or DVD drive.

14 About Your System

Hard-Drive Indicator Codes

The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.

Figure 1-2. Hard-Drive Indicators

1 drive-status indicator (green

and amber)

2 green drive-activity indicator

About Your System 15

Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off.

Table 1-3. Hard-Drive Indicator Patterns for RAID

Condition Drive-Status Indicator Pattern

Identify drive/preparing for removal

Drive ready for insertion or removal

Drive predicted failure Blinks green, amber, and off.

Drive failed Blinks amber four times per second.

Drive rebuilding Blinks green slowly.

Drive online Steady green.

Rebuild aborted Blinks green three seconds, amber three seconds, and off six seconds.

Blinks green two times per second

Off

16 About Your System

Back-Panel Features and Indicators

Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-3. Back-Panel Features and Indicators

13 12

1 center PCI riser (slot 1) 2 left PCI riser (slot 2) 3 left PCI riser (slot 3)

4 power supplies (2) 5 system identification button 6 system status indicator

7 system status indicator

connector

10 USB connectors (2) 11 video connector 12 serial connector

13 remote access controller

(optional)

11 10 9 8 7 56

8 NIC2 connector 9 NIC1 connector

41 2

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach external devices while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

For information about individual connectors, see "Jumpers and Connectors" on page 135. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 37.

About Your System 17

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on.

The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists the power supply indicator codes.

Table 1-4. Redundant Power Supply Indicators

Indicator Function

Power supply status Green indicates that the power supply is operational.

Power supply fault Amber indicates a problem with the power supply.

AC line status Green indicates that a valid AC source is connected to the power supply.

Figure 1-4. Redundant Power Supply Indicators

1 power supply status 2 power supply fault 3 AC line status

18 About Your System

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes.

Figure 1-5. NIC Indicators

1 link indicator 2 activity indicator

Table 1-5. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off The NIC is not connected to the network.

Link indicator is green The NIC is connected to a valid link partner on the network.

Activity indicator is amber blinking Network data is being sent or received.

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-6 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears

on the LCD. Record the code, then see "Getting Help" on page 147.

About Your System 19

Table 1-6. LCD Status Messages

Code Text Causes Corrective Actions

N/A

E1000 FAILSAFE, Call

E1114 Temp Ambient Ambient system temperature is

E1116 Temp Memory Memory has exceeded acceptable

E12

E1210 CMOS Batt CMOS battery is missing, or the

E1211 ROMB Batt RAID battery is either missing,

E1229 CPU # VCORE Processor # VCORE voltage

E1310 RPM Fan ## RPM of specified cooling fan is

E1313 Fan Redundancy The system is no longer fan-

SYSTEM NAME

Support

nn xx

A 62-character string that can be defined by the user in the System Setup program.

SYSTEM NAME

The

under the following conditions:

• The system is powered on.

• The power is off and active POST errors are displayed.

out of acceptable range.

temperature and has been disabled to prevent damage to the components.

PwrGd Specified voltage regulator has

failed.

voltage is out of acceptable range.

bad, or unable to recharge due to thermal issues.

regulator has failed.

out of acceptable operating range.

redundant. Another fan failure will put the system at risk of overheating.

displays

This message is for information only.

You can change the system ID and name in the System Setup program. See "Using the System Setup Program" on page 37.

See "Getting Help" on page 147.

See "Troubleshooting System Cooling Problems" on page 119.

See "Getting Help" on page 147.

See "Troubleshooting the System Battery" on page 118.

Reseat the RAID battery connector. See "RAID Battery" on page 74, and "Troubleshooting System Cooling Problems" on page 119.

See "Getting Help" on page 147.

See "Troubleshooting System Cooling Problems" on page 119.

Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 119.

20 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1410 CPU # IERR Specified microprocessor is

reporting an internal error.

E1414 CPU # Thermtrip Specified microprocessor is out of

acceptable temperature range and has halted operation.

See your system’s Information Update Tech Sheet located on support.dell.com for the most current system information. If problem persists, see "Getting Help" on page 147.

See "Troubleshooting System Cooling Problems" on page 119. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 128.

NOTE: The LCD continues to

display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage

Baseboard Management Controller User’s Guide for

information about these utilities.

E1418 CPU # Presence Specified processor is missing or

bad, and the system is in an unsupported configuration.

E141C CPU Mismatch Processors are in a configuration

unsupported by Dell.

E141F CPU Protocol The system BIOS has reported a

processor protocol error.

E1420 CPU Bus PERR The system BIOS has reported a

processor bus parity error.

E1421 CPU Init The system BIOS has reported a

processor initialization error.

See "Troubleshooting the Microprocessors" on page 128.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

See "Getting Help" on page 147.

About Your System 21

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1422 CPU Machine Chk The system BIOS has reported a

machine check error.

E1610 PS # Missing No power is available from the

specified power supply; specified power supply is improperly installed or faulty.

E1614 PS # Status No power is available from the

specified power supply; specified power supply is improperly installed or faulty.

E1618 PS # Predictive Power supply voltage is out of

acceptable range; specified power supply is improperly installed or faulty.

E161C PS # Input Lost Power source for specified power

supply is unavailable, or out of acceptable range.

E1620 PS # Input Range Power source for specified power

supply is unavailable, or out of acceptable range.

E1624 PS Redundancy The power supply subsystem is no

longer redundant. If the last supply fails, the system will go down.

E1710 I/O Channel Chk The system BIOS has reported an

I/O channel check.

See "Getting Help" on page 147.

See "Troubleshooting Power Supplies" on page 118.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 118.

See "Troubleshooting Power Supplies" on page 118.

See "Getting Help" on page 147.

22 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1711 PCI PERR B## D##

F## PCI PERR Slot #

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI parity error on a component that resides in the specified PCI slot.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 127.

Reinstall the expansion-card cage. See "Expansion-Card Cage" on page 78.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 147.

E1712 PCI SERR B## D##

F## PCI SERR Slot #

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI system error on a component that resides in the specified slot.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 127.

Reinstall the expansion-card cage. See "Expansion-Card Cage" on page 78.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 147.

E1714 Unknown Err The system BIOS has determined

See "Getting Help" on page 147. that there has been an error in the system, but is unable to determine its origin.

E171F PCIE Fatal Err

B## D## F## PCIE Fatal Err

Slot #

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot.

Remove and reseat the PCI

expansion cards. If the problem

persists, see "Troubleshooting

Expansion Cards" on page 127.

Reinstall the expansion-card cage.

See "Expansion-Card Cage" on

page 78.

If the problem persists, the riser

card or system board is faulty. See

"Getting Help" on page 147.

E1810 HDD ## Fault The SAS subsystem has

determined that hard drive ## has experienced a fault.

See "Troubleshooting a Hard

Drive" on page 124.

About Your System 23

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1811 HDD ## Rbld Abrt The specified hard drive has

experienced a rebuild abort.

E1812 HDD ## Removed The specified hard drive has been

removed from the system.

E1913 CPU & Firmware

Mismatch

E1A11 PCI Rsr Config PCI risers are not configured

E1A12 PCI Rsr Missing One or all of the PCI risers is

E1A14 SAS Cable A SAS cable A is missing or bad. Reseat the cable. If problem

E1A15 SAS Cable B SAS cable B is missing or bad. Reseat the cable. If problem

E2010 No Memory No memory is installed in the

E2011 Mem Config Err Memory detected, but is not

E2012 Unusable Memory Memory is configured, but not

E2013 Shadow BIOS Fail The system BIOS failed to copy

E2014 CMOS Fail CMOS failure. CMOS RAM not

E2015 DMA Controller DMA controller failure. See "Getting Help" on page 147.

The BMC firmware does not support the CPU.

correctly; some invalid configurations may prevent the system from powering on.

missing, preventing the system from powering on.

system.

configurable. Error detected during memory configuration.

usable. Memory subsystem failure.

its flash image into memory.

functioning properly.

See "Troubleshooting a Hard

Drive" on page 124. If the

problem persists, see your RAID

documentation.

Information only.

Update to the latest BMC

firmware. See the BMC User’s

Guide for more information on

setup and use of BMC.

See "Expansion-Card Riser

Boards" on page 98.

Information only.

persists, replace cable. See "SAS

Controller Daughter Card" on

page 69.

persists, replace cable. See "SAS

Controller Daughter Card" on

page 69.

Install memory. See "Installing

Memory Modules" on page 90.

See "Troubleshooting System

Memory" on page 120.

See "Troubleshooting System

Memory" on page 120.

See "Troubleshooting System

Memory" on page 120.

See "Getting Help" on page 147.

24 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 147. E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 147. E2018 Prog Timer Programmable interval timer

error.

E2019 Parity Error Parity error. See "Getting Help" on page 147. E201A SIO Err SIO failure. See "Getting Help" on page 147. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 147. E201C SMI Init System management interrupt

(SMI) initialization failure.

E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 147. E201E POST Mem Test BIOS POST memory test failure. See "Troubleshooting System

E201F DRAC Config Dell remote access controller

(DRAC) configuration failure.

E2020 CPU Config CPU configuration failure. Check screen for specific error

E2021 Memory

Population

E2022 POST Fail General failure after video. Check screen for specific error

E2110 MBE Crd # DIMM ##

& ##

Incorrect memory configuration. Memory population order incorrect.

One of the DIMMs in the set implicated by "## & ##" has had a memory multi-bit error (MBE). If no memory card is present, the "Crd #" string is left out of the message.

See "Getting Help" on page 147.

Memory" on page 120. If problem

persists, see "Getting Help" on

page 147.

Check screen for specific error

messages.

Ensure that DRAC cables and

connectors are properly seated. If

problem persists, see your DRAC

documentation.

messages.

Check screen for specific error

messages. See "Troubleshooting

System Memory" on page 120.

messages.

See "Troubleshooting System

Memory" on page 120.

About Your System 25

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2111 SBE Log Disable

Crd # DIMM ##

E2112 Mem Spare Crd #

DIMM ##

E2113 Mem Mirror Crd #

DIMM ## & ##

E2118 Fatal NB Mem CRC One of the connections in the

E2119 Fatal SB Mem CRC One of the connections in the

I1910 Intrusion System cover has been removed. Information only. I1911 >3 ERRs Chk Log LCD overflow message.

The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS. If no memory riser card is present, the "Crd #" string is left out of the message.

The system BIOS has spared the memory because it has determined that the memory had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message.

The system BIOS has disabled memory mirroring because it has determined that one half of the mirror has had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message.

Fully Buffered DIMM (FBD) memory subsystem link on the Northbound side has failed.

FBD memory subsystem link on the Southbound side has failed.

A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.

See "Troubleshooting System

Memory" on page 120.

See "Troubleshooting System

Memory" on page 120.

See "Troubleshooting System

Memory" on page 120.

See "Troubleshooting System

Memory" on page 120.

See "Troubleshooting System

Memory" on page 120.

Check the SEL for details on the

events.

26 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

I1912 SEL Full System Event Log is full of

events, and is unable to log any more events.

W1228 ROMB Batt < 24hr Warns predictively that the RAID

battery has less than 24 hours of charge left.

Clear the log by deleting event

entries.

Replace RAID battery. See "RAID

Battery" on page 74.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.

Solving Problems Described by LCD Status Messages

The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code

E1418 CPU_1_Presence appears, you know that a microprocessor is not installed

in socket 1.

In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display:

• Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.

• Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.

Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions:

• The sensor returns to a normal state but fails again, resulting in a new SEL entry.

• The system is reset and new error events are detected.

• A failure is recorded from another source that maps to the same display entry.

About Your System 27

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-3 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-3, check the documentation for the application

that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Table 1-7. System Messages

Message Causes Corrective Actions

Alert! Redundant memory disabled! Memory configuration does not support redundant memory.

Attempting to update Remote Configuration. Please wait...

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board.

CPUs with different cache sizes detected!

Decreasing available memory

DIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y.

Installed memory modules are not the same type and size; faulty memory module(s).

Remote Configuration request has been detected and is being processed.

Remote BIOS update attempt failed. Retry the BIOS update. If problem

NVRAM_CLR jumper is installed. CMOS has been cleared.

Microprocessors with different cache sizes are installed.

Faulty or improperly installed memory modules.

Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s).

Ensure that all memory modules are of the same type and size and that they are properly installed. If the problem persists, see "Troubleshooting System Memory" on page 120.

Wait until the process is complete.

persists, see "Getting Help" on page 147.

Remove NVRAM_CLR jumper. See Figure 6-1 for jumper location.

Ensure that all microprocessors have the same cache size and that they are properly installed. See "Processors" on page 93.

See "Troubleshooting System Memory" on page 120.

Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "System Memory" on page 89. If the problem persists, see "Troubleshooting System Memory" on page 120.

28 About Your System

Table 1-7. System Messages (continued)

Message Causes Corrective Actions

DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x.

DIMMs should be installed in pairs. Pairs must be matched in size, speed, and technology.

Dual-rank DIMM paired with Single-rank DIMM - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y

Diskette drive failure

Diskette read failure Faulty or improperly inserted diskette

Diskette subsystem reset failed

Drive not ready Diskette missing from or improperly

seek

The specified DIMM is inaccessible to the system due to its location. DIMMs must be populated in sequential order, beginning with slot 1.

Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). The system will operate in a degraded mode with reduced ECC protection. Only memory installed in channel 0 will be accessible.

Mismatched DIMMs installed; faulty memory module(s). The system has detected a dual-rank DIMM paired with a single-rank DIMM. The second rank of the dual-rank DIMM will be disabled.

Incorrect configuration settings in the System Setup program.

Faulty or improperly installed diskette drive.

Loose tape drive interface cable, or loose power cable.

or tape drive.

Faulty or improperly installed diskette or tape drive.

inserted in diskette drive.

Populate 2, 4, or 8 DIMMs sequentially beginning with slot 1. See "System Memory" on page 89.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 37.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 121.

Reseat tape drive interface cable, or power cable. If the problem persists, see "Troubleshooting a Diskette Drive" on page 121.

Replace the diskette. See "Troubleshooting a Diskette Drive" on page 121.

Replace the diskette or tape. If the problem persists, see "Troubleshooting a Diskette Drive" on page 121.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 121.

About Your System 29

Table 1-7. System Messages (continued)

Message Causes Corrective Actions

Error: Incorrect memory configuration. DIMMs must be installed in pairs of matched memory size, speed, and technology.

Error: Memory failure detected. Memory size reduced. Replace the faulty DIMM as soon as possible.

!!*** Error: Remote Access Controller initialization failure*** RAC virtual USB devices may not be available...

FBD training error: The following branch has been disabled: Branch x

Gate A20 failure Faulty keyboard controller; faulty

General failure The operating system is unable to

Invalid NVRAM configuration, Resource Re-allocated

Keyboard Controller failure

Manufacturing mode detected

MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y

Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s).

Faulty or improperly seated memory module(s).

Remote Access Controller initialization failure

The specified branch (channel pair) contains DIMMs that are incompatible with each other.

system board.

carry out the command.

System detected and corrected a resource conflict.

Faulty keyboard controller; faulty system board

System is in manufacturing mode. Reboot to take the system out of

Faulty memory module(s). See "Troubleshooting System Memory"

See "Troubleshooting System Memory" on page 120.

Ensure that the Remote Access Controller is properly installed. See "Installing a RAC Card" on page 80.

Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility.

See "Getting Help" on page 147.

This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem.

No action is required.

See "Getting Help" on page 147.

manufacturing mode.

on page 120.

30 About Your System

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