Dell 1000 User Manual

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Page 1

Dell™ Inspiron™ 1000

Owner’s Manual

Model PP08S

www.dell.com | support.dell.com

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the

Dell Inspiron Help

file. To access the help file,

see page 9.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

Windows®

operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault,

PowerApp, Axim, and DellNet are trademarks of Dell Inc.; Intel and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model PP08S

December 2004 P/N Y6960 Rev. A01

Page 3

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1 About Your Computer

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Left Side View

Right Side View

Back View

Bottom View

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2 Setting Up Your Computer

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . 21

Setting Up Your Internet Connection

Setting Up a Printer

Printer Cable

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting a USB Printer

Power Protection Devices

Surge Protectors Line Conditioners

. . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Uninterruptible Power Supplies

. . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . 24

3 Using a Battery

Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Checking the Battery Charge

Low-Battery Warning

Charging the Battery

Recalibrating a Battery

Removing a Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . 26

Contents 3

Page 4

Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Storing a Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4 Using CDs, DVDs, and Other Multimedia

Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Copying CDs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to Copy a CD Using Blank CD-Rs and CD-RWs Helpful Tips

. . . . . . . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

5 Using the Keyboard and Touch Pad

Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Key Combinations

System Functions Display Functions Speaker Functions Microsoft

Touch Pad

Customizing the Touch Pad

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . . . . 32

Windows® Logo Key Functions. . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . 33

6 Using PC Cards

7 Setting Up a Network

4 Contents

PC Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Extended PC Cards

Installing a PC Card

Removing a PC Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 37

Network Setup Wizard

. . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Page 5

8 Removing the Hard Drive

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Turning Off Your Computer Before Working Inside Your Computer

. . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . 39

Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

9 Solving Problems

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

When to Use the Dell Diagnostics

Drive Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

CD and DVD drive problems If you there is no audio

. . . . . . . . . . . . . . . . . . . . . . . . 46

If you hear an unfamiliar scraping or grinding sound Hard drive problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 46

E-Mail, Modem, and Internet Problems

Error Messages

Keyboard Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

External Keyboard Problems Unexpected Characters

. . . . . . . . . . . . . . . . . . . . . . . . 50

Lockups and Software Problems

The computer does not start up The computer stops responding Slow computer performance or problems connecting to the Internet A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems

. . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . . . . . 49

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. . . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . . . . 51

. . . . . 51

. . . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . . . . . . 52

. . . 51

Memory Problems

Network Problems

PC Card Problems

Power Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Contents 5

Page 6

Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Scanner Problems

Sound and Speaker Problems

No sound from integrated speakers No sound from external speakers No sound from headphones

Touch Pad or Mouse Problems

Video and Display Problems

If the display is blank If the display is difficult to read If only part of the display is readable

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Drivers

What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities

Resolving Software and Hardware Incompatibilities

Restoring Your Operating System

Using Microsoft Using Dell PC Restore by Symantec

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . 57

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. . . . . . . . . . . . . . . . . . . . . . . . 58

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. . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . 62

Windows XP System Restore . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . 64

10 Appendix

6 Contents

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using the System Setup Program

Overview

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Viewing the System Setup Screens System Setup Screens Commonly Used Options

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals

. . . . . . . . . . . . . . . . . . . . . . 72

. . . . . . . . . . . . . . . . . . . 73

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Page 7

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Macrovision Product Notice

FCC Notices (U.S. Only)

. . . . . . . . . . . . . . . . . . . . . . . . 92

. . . . . . . . . . . . . . . . . . . . . . . . . . 92

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Contents 7

Page 8

8 Contents

Page 9

Finding Information

NOTE: Some features may not be available for your computer or in certain countries.

NOTE: Additional information may ship with your computer.

What Are You Looking For? Find It Here

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Dell™ Product Information Guide

• How to set up my computer

• Tips on using Microsoft® Windows

• How to play CDs and DVDs

• How to use standby mode and hibernate mode

• How to change my display resolution

• How to clean my computer

Setup Diagram

Help File

Click the

Click

User and system guides

Click

Dell Inspiron Help

Start

button and click

Help and Support

and click

User’s guides

Finding Information 9

Page 10

What Are You Looking For? Find It Here

• Service Tag and Express Service Code

• Microsoft Windows License Label

Service Tag and Microsoft Windows License

These labels are located on the bottom of your computer.

• Use the Service Tag to

• Enter the Express Service Code to direct your call when

www.dell.com | support.dell.com

• Solutions — Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

Dell Support Website — support.dell.com

NOTE: Select your region to view the appropriate support

site.

NOTE: Corporate, government, and education customers

can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions.

• Customer Care — Contact information, service call and order status, warranty, and repair information

• Service and support — Service call status and support history, service contract, online discussions with technical support

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

• If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel Penti um

M processors, optical drives, and USB

devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

identify your computer when you

support.dell.com

use or contact technical support.

contacting technical support.

10 Finding Information

Page 11

What Are You Looking For? Find It Here

• How to use Windows XP

• Documentation for my computer

• Documentation for devices (such as a modem)

Windows Help and Support Center

Click the

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

Start

button and click

Help and Support

Finding Information 11

Page 12

www.dell.com | support.dell.com

12 Finding Information

Page 13

About Your Computer

Front View

hard drive and keyboard status lights

keyboard

touch pad

touch pad buttons

device status lights

display latch release

display

power button

speakers

DISPLAY LATCH RELEASE — Press this button to release the display latch and open the display.

DISPLAY — For more information about your display, see "Using the Display" in the Dell Inspiron Help

file. To access the help file, see page 9.

POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power management

mode.

NOTICE: To avoid losing data, shut down your computer instead of pressing the power button.

About Your Computer 13

Page 14

SPEAKERS —

combinations. For more information, see page 32.

DEVICE STATUS LIGHTS

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To adjust the volume of the integrated speakers, press the volume-control key

Turns on when you turn on the computer or flashes when the computer is in a power management mode.

Turns on steadily when the battery is being charged or flashes when the battery charge is low.

If the computer is connected to an electrical outlet, the light operates as follows:

– Solid green: The battery is charging. – Off: The battery is adequately charged, the computer is turned off, or no battery is installed. – Rapidly flashing green: An error has occurred regarding the battery.

If the computer is running on a battery, the light operates as follows:

– Off: The battery is discharging normally with use. – Flashing green: The battery charge is low.

TOUCH PAD AND TOUCH PAD BUTTONS — Touch pad and touch pad buttons provide the functionality of a

mouse. See page 33 for more information.

KEYBOARD —

The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo

key. For information on supported key combinations, see page 32.

14 About Your Computer

Page 15

HARD DRIVE AND KEYBOARD STATUS LIGHTS

The green lights located above the keyboard indicate the following:

Turns on when the computer reads or writes data.

NOTICE: To avoid loss of data, never turn off the computer while the

light is flashing.

Turns on when the uppercase letter function is enabled.

Turns on when the scroll lock function is enabled.

Turns on when the numeric keypad is enabled.

About Your Computer 15

Page 16

Left Side View

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AUDIO CONNECTORS

audio connectors PC Card slot

PC CARD SLOT — Supports one PC Card, such as a modem, wireless card, or network adapter. For more information, see

16 About Your Computer

Attach record/playback devices, such as cassette players and CD players, to the connector.

Attach headphones or speakers to the connector.

"Using PC Cards" on page 35.

Page 17

Right Side View

battery CD or DVD drive

BATTERY/BATTERY BAY — When a battery is installed, you can use the computer without connecting the

computer to an electrical outlet. See page 25.

OR DVD DRIVE BAY — Accommodates a CD drive or DVD drive.

Back View

security cable slot

network connector (RJ-45)

modem connector (RJ-11)

USB connectors (3)

video connector

AC adapter connector

About Your Computer 17

Page 18

www.dell.com | support.dell.com

SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer. For

more information, see the instructions included with the device.

NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.

CONNECTORS

USB

Connects USB 2.0 compliant devices, such as a mouse, keyboard, or printer.

NETWORK

CONNECTOR (RJ-45)

NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the

computer, do not plug a telephone line into the network connector.

MODEM CONNECTOR (RJ-11)

18 About Your Computer

Connects the computer to a network.

For information on using the network adapter, see the online network-adapter documentation supplied with your computer.

Connects the telephone line to the modem connector.

For information on using the modem, see the online modem documentation supplied with your computer.

Page 19

VIDEO CONNECTOR

Connects an external monitor. For more information, see "Using the Display" in the

Dell Inspiron Help

. To access the

help file, see page 9.

AC ADAPTER CONNECTOR — Connects the AC adapter so that you can run the computer on AC power instead of battery power.

The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.

CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and

power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the

cable itself, and pull firmly but gently to avoid damaging the cable.

About Your Computer 19

Page 20

Bottom View

memory module cover

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MEMORY MODULE COVER — Covers the compartment that contains the memory module(s).

HARD DRIVE —

BATTERY/BATTERY BAY — When a battery is installed, you can use the computer without connecting the

computer to an electrical outlet. See page 25.

BATTERY LATCH RELEASE —

FAN — The computer uses an internal fan to create airflow through the vents, which prevents the

computer from overheating.

hard drive

battery

battery-bay latch release

fan

Stores software and data.

Releases the battery.

NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not

indicate a problem with the fans or the computer.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store

your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

20 About Your Computer

Page 21

Setting Up Your Computer

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

Save and close any open files, and exit any open programs.

Double-click the

Follow the instructions on the screen to complete the setup.

If you do not have an Internet connection with a different ISP:

Save and close any open files, and exit any open programs.

Click the

The

Start

New Connection Wizard

MSN Explorer

button and click

appears.

AOL

icon on the Microsoft® Windows® desktop.

AOL

icon on your desktop or if you want to set up an

Internet Explorer

Click

Connect to the Internet

Setting Up Your Computer 21

Page 22

In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click

service providers (ISPs)

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click

• If you have a CD, click

Click

If you selected instructions on the screen to complete the setup.

Set up my connection manually

Use the CD I got from an ISP

, continue to step 6. Otherwise, follow the

Choose from a list of Internet

www.dell.com | support.dell.com

NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under click

Use the setup information provided by your ISP to complete the setup.

If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 46. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

• Contact the printer manufacturer for technical assistance.

Printer Cable

Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

How do you want to connect to the Internet?

, and then

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup if you have not already done so.

Install the printer driver if necessary. See the documentation that came with your printer.

22 Setting Up Your Computer

Page 23

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

USB connector on computer

USB connector

USB printer cable

on printer

Power Protection Devices

Several devices are available to protect against power fluctuations and failures:

• Surge protectors

• Line conditioners

• Uninterruptible power supplies (UPS)

Surge Protectors

Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions. The level of protection is usually commensurate with the cost of the surge protector. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices.

NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions

caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet.

Setting Up Your Computer 23

Page 24

Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions.

NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from

the network wall jack during electrical storms.

Line Conditioners

NOTICE: Line conditioners do not protect against power interruptions.

Line conditioners are designed to maintain AC voltage at a fairly constant level.

Uninterruptible Power Supplies

www.dell.com | support.dell.com

NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.

NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other

devices, such as a printer, to a separate power strip that provides surge protection.

A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).

24 Setting Up Your Computer

Page 25

Using a Battery

Battery Performance

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

NOTE: Charge the battery for 3 hours before using the computer without the AC adapter.

NOTE: Batteries for portable computers are covered only during the initial time period of the limited

warranty for your computer. For more information about the Dell warranty for your computer, see the

Product Information Guide or separate paper warranty document that shipped with your computer.

For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. Use a battery to run the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay.

NOTE: Battery operating time (the time it can hold a charge) decreases over time. Depending on how

often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

Operating time is significantly reduced when you perform operations including, but not limited to, the following:

• Using DVD, DVD-R, and CD-RW drives

• Using wireless communications devices, PC Cards, or USB devices

• Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games

• Running the computer in maximum performance mode. See "Power Management" in the

Dell Inspiron Help

file for more information. To access the help file, see page 9.

NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a

CD or DVD.

You can set power management options to alert you when the battery charge is low.

CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the

battery only with a compatible battery purchased from Dell. Do not use a battery from other computers with your computer.

Using a Battery 25

Page 26

CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a

charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide.

CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,

incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.

Checking the Battery Charge

The low-battery warning provides information on the battery charge.

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Low-Battery Warning

NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.

Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically.

A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information about low-battery alarms, see "Power Management" in the file. To access the help file, see page 9.

Charging the Battery

NOTE: The AC adapter charges a completely discharged battery in approximately 3 hours with the

computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.

When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.

If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.

The battery may be too hot to start charging if the light rapidly flashes green. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.

For more information about resolving problems with a battery, see "Power Problems" on page 53.

Dell Inspiron Help

Recalibrating a Battery

If your system is configured with a nickel-metal hydride (NiMH) battery, you can recalibrate the battery by running the Battery Gauge Recalibration software in the system setup program.

26 Using a Battery

Page 27

Recalibrate your NiMH battery when one of the following occurs:

• A message appears, prompting you to recalibrate your battery.

• The typical battery operating time decreases.

When you recalibrate your NiMH battery, do not remove the battery or disconnect your computer from the electrical outlet. Allow several hours for the procedure to complete.

To run the Battery Gauge Recalibration software:

Connect your computer to an electrical outlet.

Turn on (or restart) your computer.

When the DELL logo appears, press <F2> immediately. If you wait too long and the logo for the Microsoft Windows operating system appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

NOTE: For information about a specific item on a System Setup screen, highlight the item and see the

Help area on the screen.

Using the left-arrow and right-arrow keys, select

Using the up-arrow and down-arrow keys, select

Exit

Battery Gauge Recalibration

and press

<Enter>.

The battery gauge recalibration procedure begins, and the AC adapter charges the battery until the battery gauge states

When prompted, remove the AC adapter.

The battery discharges until the battery gauge states

Full

Empty

. When the battery is completely

discharged, the computer automatically turns off.

Connect the AC adapter to your computer.

Without turning the system on, charge the battery until the battery LED turns off.

NOTE: You can operate your computer while the battery is charging. However, do not operate your

computer using battery power until the battery is fully charged.

Using a Battery 27

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Removing a Battery

CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.

Ensure that the computer is either turned off or connected to an electrical outlet.

Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

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Installing a Battery

Slide the battery into the bay until the latch release clicks.

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it.

28 Using a Battery

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Using CDs, DVDs, and Other Multimedia

Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the Dell Inspiron Help file. To access the help file, see page 9.

Copying CDs

NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.

This section applies only to computers that have a CD-R, CD-RW, DVD+R, or DVD/CD-RW combo drive.

The following instructions show how to make an exact copy of a CD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and then click

How to Copy a CD

NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for

available software patches at the Sonic support website at support.sonic.com.

Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM. The DVD-writable drives installed in your Dell™ computer can write to DVD+R, and can read DVD-R. However, DVD-writable drives do not write to and might not read DVD-RAM media. In addition, commercially available DVD players for home theater systems might not read all five formats.

RecordNow Help

RecordNow Tutorial

NOTE: Most commercial DVDs have copyright protection and cannot be copied using

Sonic RecordNow.

Click the

RecordNow!

Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to copy.

Start

button, point to

All Programs→

Sonic→ RecordNow!

Using CDs, DVDs, and Other Multimedia 29

, and then click

Page 30

Click

Exact Copy

To copy the CD or DVD:

If you have one CD or DVD drive

• The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the CD or DVD drive and click

, ensure that the settings are correct and click

Copy

If you have two CD or DVD drives

• source CD or DVD and click the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have

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created automatically ejects.

Using Blank CD-Rs and CD-RWs

Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs (including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

Your DVD-writable drive can write to three different types of recording media—CD-Rs, CD-RWs (including high-speed CD-RWs), DVD+Rs. Blank DVD+Rs can be used to permanently store large amounts of information. After you create a DVD+R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process.

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project.

• You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic RecordNow.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic support website at

, select the drive into which you have inserted your

Copy

. The computer copies the data on the CD or DVD to

support.sonic.com

for additional information.

30 Using CDs, DVDs, and Other Multimedia

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Using the Keyboard and Touch Pad

Numeric Keypad

numeric keypad

The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key.

• To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.

• To disable the keypad, press <Num Lk> again.

Using the Keyboard and Touch Pad 31

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Key Combinations

System Functions

<Ctrl><Shift><Esc> Opens the Task Manager window.

<Fn><F12> Enables and disables the scroll lock (only on keyboards

Display Functions

<Fn><F8> Increases brightness on the integrated display only

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<Fn><F9> Decreases brightness on the integrated display only

<Fn><F5> Enables and disables display stretch.

<Fn><F3> Switches the video image to the next display option.

Speaker Functions

<Fn><F1> Audio sound mute/unmute.

<Fn><F10> Increases the volume of the integrated speakers and

<Fn><F11> Decreases the volume of the integrated speakers and

<Fn><F6> Enables and disables the system beep when the speaker

for the U.K., Japan, and France).

(not on an external monitor).

The options include the integrated display, an external monitor, and both displays simultaneously.

external speakers, if attached.

is enabled.

Microsoft

Windows logo key and <m> Minimizes all open windows.

Windows logo key and <Shift><m> Maximizes all windows.

Windows logo key and <e> Runs Windows Explorer.

Windows logo key and <r> Opens the Run dialog box.

Windows logo key and <f> Opens the Search Results dialog box.

Windows logo key and <Ctrl><f> Opens the Search Results-Computer dialog box (if the

Windows logo key and <Pause> Opens the System Properties dialog box.

Windows® Logo Key Functions

32 Using the Keyboard and Touch Pad

computer is connected to a network).

Page 33

To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click

Printers and Other Hardware

, and click

Keyboard

Touch Pad

The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.

• To move the cursor, lightly slide your finger over the touch pad.

• To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.

• To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.

• To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.

Customizing the Touch Pad

You can use the

1Open the Control Panel, click

In the

• Click the

Click OK to save the settings and close the window.

Mouse Properties

Device Select

Pointer

tab to adjust touch pad settings.

window to disable the touch pad or adjust its settings.

Printers and Other Hardware

window:

tab to disable the touch pad.

, and then click

Using the Keyboard and Touch Pad 33

Mouse

Page 34

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34 Using the Keyboard and Touch Pad

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Using PC Cards

PC Card Types

The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.

NOTE: A PC Card is not a bootable device.

See "Appendix" on page 67 for information on supported PC Cards.

Extended PC Cards

An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards:

• Protect the exposed end of an installed card. Striking the end of the card can damage the system board.

• Always remove an extended PC Card before you pack the computer in its carrying case.

Installing a PC Card

You can install a PC Card in the computer while the computer is running. The computer automatically detects the card.

PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

To install a PC Card:

Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.

Using PC Cards 35

Page 36

Slide the card into the slot until the card is completely seated in its connector.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

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The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.

Removing a PC Card

NOTICE: Before you remove a PC Card from the computer, click the icon in the taskbar to select a

card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Press the latch and remove the card.

PC Card PC Card

release latch

36 Using PC Cards

Page 37

Setting Up a Network

Connecting to a Network Adapter

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

To connect a network cable:

NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the

network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.

Connect the network cable to the network adapter connector on the back of your computer.

Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network device.

Setting Up a Network 37

Page 38

Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

Click the click

Network Setup Wizard

On the welcome screen, click

Click

Checklist for creating a network

NOTE: Selecting the connection method This computer connects directly to the Internet enables the

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integrated firewall provided with Windows XP.

Complete the checklist and required preparations.

Return to the Network Setup Wizard and follow the instructions on the screen.

Start

button, point to

All Programs→ Accessories→ Communications

, and then

38 Setting Up a Network

Page 39

Removing the Hard Drive

Before You Begin

Unless otherwise noted, each procedure assumes that the following conditions exist:

• You have performed the steps in the following sections, "Turning Off Your Computer" and "Before Working Inside Your Computer."

• You have read the safety information in your Dell™

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn

off your computer.

Shut down the operating system:

Save and close any open files, exit any open programs, click the

Turn Off Computer

click

In the

Turn off computer

The computer turns off after the operating system shutdown process finishes.

Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.

window, click

Tur n off

Product Information Guide.

Start

button, and then

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a

card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to

servicing that is not authorized by Dell is not covered by your warranty.

Removing the Hard Drive 39

Page 40

NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable

itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside

the computer.

Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.

Turn off your computer (see page 39).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

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from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets.

NOTICE: To avoid damaging the system board, you must remove the main battery before you service

the computer.

Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

Press the power button to ground the system board.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Remove any installed PC Cards from the PC Card slot.

Hard Drive

CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal

housing of the hard drive.

CAUTION: Before working inside your computer, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent data loss, turn off your computer before removing the hard drive (see page 39).

Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.

NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.

NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other

than Dell.

40 Removing the Hard Drive

Page 41

To replace the hard drive in the hard drive bay:

Follow the procedures in "Before You Begin" on page 39.

Turn the computer over, unscrew the hard-drive cover screws, and remove the cover.

Remove the hard drive screws.

hard drive cover screws (2)

hard drive cover

hard drive

NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging.

See "Protecting Against Electrostatic Discharge" in the Product Information Guide.

Slide the hard drive out of the computer.

Remove the new drive from its packaging.

hard drive screws (2)

Save the original packaging for storing or shipping the hard drive.

NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may

damage the connector.

Slide the hard drive into the bay until it is fully seated.

Replace and tighten the screws.

Install the operating system for your computer.

Install the drivers and utilities for your computer.

Removing the Hard Drive 41

Page 42

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42 Removing the Hard Drive

Page 43

Solving Problems

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this chapter and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see page 92).

Shut down the computer.

Connect the computer to an electrical outlet.

Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

NOTE: If you cannot see anything on your display, hold down the mute button and press the

computer’s power button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

Windows® desktop. Then shut down your computer and try again.

When the boot device list appears, highlight Dell Diagnostics from the diagnostics utility partition on your hard drive.

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the option you want.

Option Function

Express Test Performs a quick test of devices. This test typically takes

10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Diagnostics

Main Menu

and press <Enter> to start the

screen appears, click the button for the

Solving Problems 43

Page 44

Option Function

Extended Test Performs a thorough check of devices. This test typically

Custom Test Tests a specific device. You can customize the tests you want

Symptom Tree Lists the most common symptoms encountered and allows you

If a problem is encountered during a test, a message appears with an error code and a

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description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 92).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,

technical support will ask for your Service Tag.

If you run a test from the described in the following table for more information.

Tab Function

Results Displays the results of the test and any error

Errors Displays error conditions encountered, error codes, and the

Help Describes the test and may indicate requirements for running

Configuration Displays your hardware configuration for the selected device.

Parameters Allows you to customize the test by changing the test settings.

takes an hour or more and requires you to answer questions periodically.

to run.

to select a test based on the symptom of the problem you are having.

Custom Test

conditions encountered.

problem description.

the test.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Symptom Tree

option, click the applicable tab

When the tests are complete, close the test screen to return to the the Dell Diagnostics and restart the computer, close the

44 Solving Problems

Main Menu

screen. To exit

screen.

Page 45

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and

click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK —

for instructions. To access the help file, see page 9.

ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE

CHECK THE CABLE CONNECTIONS

CHECK FOR HARDWARE INCOMPATIBILITIES — See page 62.

RUN THE DELL DIAGNOSTICS — See page 43.

See "Cleaning Your Computer" in the

Dell Inspiron Help

file

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a

defect in the drive or the CD or DVD.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all

DVD drives.

Solving Problems 45

Page 46

If you there is no audio

ADJUST THE WINDOWS VOLUME CONTROL —

• Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

CHECK THE SPEAKERS AND SUBWOOFER — See page 56.

If you hear an unfamiliar scraping or grinding sound

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• Ensure that the sound is not caused by the program that is running.

• Ensure that the disk or disc is inserted properly.

Hard drive problems

ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

RUN CHECK DISK —

Click the

Right-click

Click

Click the

Under

Click

Start

Properties

Tools

Error-checking Scan for and attempt recovery of bad sectors Start

button and click

Local Disk C:

tab.

, click

My Computer

Check Now

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is

connected to a digital telephone network.

46 Solving Problems

Page 47

CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your e-mail attachments:

In Outlook Express, click

Click

Do not allow attachments

To ol s

, click

Options

to remove the checkmark.

, and then click

Security

CHECK THE TELEPHONE LINE CONNECTION — C

HECK THE TELEPHONE JACK — ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —

SE A DIFFERENT TELEPHONE LINE —

• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)

• Ensure that you detect a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —

Click the

Click

Click the

Click the COM port for your modem.

Click

Start

button and click

Control Panel Printers and Other Hardware Phone and Modem Options

Modems

Properties

tab.

, click the

Diagnostics

tab, and then click

Query Modem

to verify that the modem is

communicating with Windows. If all commands receive responses, the modem is operating properly.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

Solving Problems 47

Page 48

SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

www.dell.com | support.dell.com

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

BAD COMMAND OR FILE NAME — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer. See page 45.

DATA ERROR — The hard drive cannot read the data. See page 45.

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying

to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.

INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use.

OPERATING SYSTEM NOT FOUND — Reinstall the hard drive, see page 39. If the problem persists, contact Dell, see page 92.

48 Solving Problems

Page 49

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

Click the Start button and click

Click

Add or Remove Programs

Select the program you want to remove.

Click

Remove

Change/Remove

See the program documentation for installation instructions.

Control Panel

and follow the prompts on the screen.

<DRIVE LETTER>:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the drive and try again.

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: Use the integrated keyboard when working in MS-DOS

Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard Problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

mode or when running the

CHECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

CHECK THE EXTERNAL KEYBOARD —

Shut down the computer, wait 1 minute, and turn it on again.

Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

From the Windows desktop, click the

Notepad

click

Type some characters on the external keyboard and verify that they appear on the display.

Start

button, point to

Programs

, point to

Accessories

, and

If you cannot verify these steps, you may have a defective external keyboard.

Solving Problems 49

Page 50

TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED

KEYBOARD —

Shut down the computer.

Disconnect the external keyboard.

Turn on the computer.

From the Windows desktop, click the

Notepad

click

Type some characters on the external keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 92).

www.dell.com | support.dell.com

Unexpected Characters

DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

The computer does not start up

Start

button, point to

Programs

, point to

Accessories

, and

ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE

ELECTRICAL OUTLET

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

50 Solving Problems

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Slow computer performance or problems connecting to the Internet

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer responding.

Click

End Task

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.

Click the

Program Compatibility Wizard

In the welcome screen, click

Follow the instructions on the screen.

Start

button, point to

All Programs→ Accessories

, and then click

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Solving Problems 51

Page 52

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements.

• Run the Dell Diagnostics.

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Ensure that you are following the memory installation guidelines.

• Run the Dell Diagnostics.

52 Solving Problems

Page 53

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into

both the network connector on the back of the computer and the network jack.

RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up

your network to verify that your network settings are correct and that the network is functioning.

PC Card Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CHECK THE PC CARD — Ensure that the PC Card is properly inserted into the connector.

ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS — Double-click the Safely Remove

Hardware icon in the Windows taskbar. Ensure that the card is listed.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD — Contact Dell (see page 92).

IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL — Contact the

PC Card manufacturer.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file,

see page 9.

Solving Problems 53

Page 54

CHECK THE POWER LIGHT — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer.

CHARGE THE BATTERY — The battery charge may be depleted.

Reinstall the battery.

Use the AC adapter to connect the computer to an electrical outlet.

Turn on the computer.

NOTE: Battery operating time (the time it can hold a charge) decreases over time. Depending on how often

the battery is used and the conditions under which it is used, you may need to purchase a new battery

www.dell.com | support.dell.com

during the life of your computer.

CHECK THE BATTERY STATUS LIGHT — If the battery status light slowly flashes green without the AC adapter connected, the battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light rapidly flashes green with the AC adapter connected, the battery may be too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.

CHECK THE BATTERY TEMPERATURE — If the battery temperature is below 0° C (32° F), the computer will not start up.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

ADJUST THE POWER PROPERTIES — See the Dell Inspiron Help file or search for the keyword standby in the Help and Support Center. To access help, see page 9.

54 Solving Problems

Page 55

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

NOTE: If you need technical assistance for your Dell printer, contact Dell (see page 92). Use the code

available on the Service Tag located on your printer to direct your call when contacting technical support.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON

CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see page 22).

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —

Click the

Click If the printer is listed, right-click the printer icon.

Click

Start

button, click

View installed printers or fax printers

Properties

and click the

Control Panel

Ports

tab. Ensure that the

, and then click

Print to the following port(s):

Printers and Other Hardware

setting is

USB

REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

Solving Problems 55

Page 56

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

CHECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —

www.dell.com | support.dell.com

Click the

Click If your scanner is listed, Windows recognizes the scanner.

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

Start

Scanners and Cameras

Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

No sound from integrated speakers

button, click

Control Panel

, and then click

Printers and Other Hardware

ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.

ADJUST THE VOLUME USING KEYBOARD SHORTCUTS — Press <Fn><F1> to disable (mute) or reenable the integrated speakers.

REINSTALL THE SOUND (AUDIO) DRIVER — See "Reinstalling Drivers and Utilities" on page 61.

No sound from external speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been

listening to MP3 songs, ensure that you did not turn the player volume down or off.

56 Solving Problems

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ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s headphone connector.

VERIFY SPEAKER CABLING — Refer to the setup diagram supplied with the speakers.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

ENABLE DIGITAL MODE — Your speakers do not work if the CD drive is operating in analog mode.

Click the

Click

Click the

Double-click the name of your CD drive.

Click the

Check the

Start

button, click

Sounds and Audio Devices

Hardware

Properties

tab.

Control Pane l

, and then click

Enable digital CD audio for this CD-ROM device

Sounds, Speech, and Audio Devices

box.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

REINSTALL THE AUDIO DRIVER — See "Reinstalling Drivers and Utilities" on page 61.

RUN THE DELL DIAGNOSTICS — For instructions, see page 43.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector.

Solving Problems 57

Page 58

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Touch Pad or Mouse Problems

CHECK THE TOUCH PAD SETTINGS —

Click the

Click

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Try adjusting the settings.

CHECK THE MOUSE CABLE — Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —

Shut down the computer.

Disconnect the mouse.

Turn on the computer.

At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

Start

Mouse

button, click

Control Panel

, and then click

Printers and Other Hardware

REINSTALL THE TOUCH PAD DRIVER — See "Reinstalling Drivers and Utilities" on page 61.

Video and Display Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is

recommended that you attach an external monitor to your computer.

CHECK THE BATTERY — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

58 Solving Problems

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TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

SWITCH THE VIDEO IMAGE — If your computer is attached to an external monitor, press <Fn><F3> to switch the video image to the display.

If the display is difficult to read

ADJUST THE BRIGHTNESS — Press <Fn><F8> to increase the brightness and <Fn><F9> to decrease the brightness.

MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality.

ADJUST THE WINDOWS DISPLAY SETTINGS —

Click the

Click

Click the area you want to change or click the

Try different settings for

Start

button and then click

Appearance and Themes

Color quality

Control Panel

Display

and

Screen resolution

icon.

SEE "ERROR MESSAGES"—If an error message appears, see page 48.

Solving Problems 59

Page 60

If only part of the display is readable

CONNECT AN EXTERNAL MONITOR —

Shut down your computer and connect an external monitor to the computer.

Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 92).

Drivers

www.dell.com | support.dell.com

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

NOTE: Any third party product used with your Dell computer may require an updated driver from the

third party manufacturer.

NOTICE: Ensure that you are installing software appropriate for your operating system.

Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Click the

Under

Pick a Category

Click

System

In the

System Properties

Click

Device Manager

Start

button and click

Control Panel

, click

Performance and Maintenance

window, click the

Hardware

tab.

60 Solving Problems

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Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver, see the following section, "Reinstalling Drivers and Utilities."

Reinstalling Drivers and Utilities

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

Click the

Under

Click

In the

Click

Right-click the device for which the new driver was installed and click

Click the

Click

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.

Start

button and click

Pick a Category

System

System Properties

Device Manager

Drivers

tab.

Roll Back Driver

Control Panel

, click

Performance and Maintenance

window, click the

Hardware

tab.

Properties

Manually Reinstalling Drivers

NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.

If you install drivers obtained from other sources, your computer might not work correctly.

After copying the driver files to your hard drive, click the

Computer

Click

Click the

Double-click the type of device for which you are installing the driver (for example, or

Infrared devices

Double-click the name of the device for which you are installing the driver.

Click the

Click

When the name of the appropriate driver appears, click

Click

Properties

Hardware

tab and click

Device Manager

Driver

tab and click

Update Driver

Install from a list or specific location (Advanced)

Browse

and browse to the location to which you previously extracted the driver files.

Finish

and restart your computer.

Start

button and right-click

and click

Solving Problems 61

Modems

Page 62

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To resolve incompatibilities using the Hardware Troubleshooter:

Click the

Ty p e

hardware troubleshooter

Click

Hardware Troubleshooter

In the

Hardware Troubleshooter

and click

www.dell.com | support.dell.com

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 9.

Start

button and click

Help and Support

in the

Search Results

list, click

I need to resolve a hardware conflict on my computer

field and click the arrow to start the search.

list.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or

recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not

work if you set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

Click the

Click

Follow the instructions on the screen.

62 Solving Problems

Start

button and click

System Restore

Help and Support

Page 63

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 61) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files

and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Ensure that

Click a calendar date to which you want to restore your computer.

The

Start

button, point to

Restore my computer to an earlier time

Select a Restore Point

All Programs→

Accessories→

System Tools

is selected and click

, and then click

screen provides a calendar that allows you to see and select restore

points. All calendar dates with available restore points appear in boldface type.

Select a restore point and click

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

Click

The

Restoration Complete

screen appears after System Restore finishes collecting data and

then the computer restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Click

Enabling System Restore

Start

button, point to

Undo my last restoration

All Programs→ Accessories→ System Tools

and click

, and then click

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

Click the

Click

Start

button and click

Control Pane l

Performance and Maintenance

System

Solving Problems 63

Page 64

Click the

Ensure that

System Restore

tab.

Turn off System Restore

is unchecked.

Using Dell PC Restore by Symantec

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

—

including data files—are

www.dell.com | support.dell.com

NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications

or drivers installed after you received your computer. If possible, back up the data before using PC Restore.

To use PC Restore:

Turn on the computer.

During the boot process, a blue bar with

Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

On the next screen that appears, click

On the next screen, click

The restore process takes approximately 6–10 minutes to complete.

When prompted, click

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

When prompted, click

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

Click

The

System Restore

Restore

Confirm

Finish

Yes

to reboot the computer.

www.dell.com

appears at the top of the screen.

screen appears and the computer restarts.

After the computer restarts, click OK.

64 Solving Problems

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Removing PC Restore

NOTICE: PC Restore enables you to restore your computer’s operating system to the condition it was in

when you purchased your computer. It is recommended that you do not remove PC Restore from your

computer, even to gain additional hard drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.

Log on to the computer as a local administrator.

In Windows Explorer, go to

Double-click the filename

NOTE: If you do not log on as a local administrator, a message appears stating that you that you

must do so. Click Quit and log on as a local administrator.

c:\dell\utilities\DSR

DSRIRRemv2.exe

If the partition for PC Restore does not exist, a message appears stating that the partition was not found. Click

Click OK to remove the partition.

Click

Yes

when a confirmation message appears.

The partition is deleted and the space. To check the available space, right-click the select

Properties

Click

Finish

Restart the computer.

Quit

; there is no partition to delete.

to close the

c:\

partition expands to include the newly available disk

PC Restore Removal

c:\

drive in Windows Explorer and

window.

Solving Problems 65

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www.dell.com | support.dell.com

66 Solving Problems

Page 67

Appendix

Specifications

Processor

Processor type Intel

L1 Trace Cache 12 KB (internal)

L1 Data Cache 8 KB (internal)

L2 cache 256 KB

External bus frequency 400 MHz

System Information

System chipset SiS M650, 962L

Data bus width 64 bits

DRAM bus width 64 bits

Processor address bus width 32 bits

Flash EPROM 1 MB

PCI bus 32 bits

PC Card

CardBus controller Texas Instruments PCI 1510 CardBus

PC Card connector one (supports one Type I or Type II cards)

Cards supported 3.3 V and 5 V

PC Card connector size 68 pins

Data width (maximum) PCMCIA 16 bits

Mobile Celeron

controller

CardBus 32 bits

Appendix 67

Page 68

Memory

Integrated memory 256-MB DDR 1

Memory module connector one SODIMM socket

Memory module capacity 256 MB

Memory type 2.5-V SODIMM

Minimum memory 256 MB

Maximum memory 512 MB

Ports and Connectors

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Audio microphone connector, stereo

Modem RJ-11 port

Network adapter RJ-45 port

USB three 4-pin USB 2.0 connectors

Video 15-hole connector

Communications

Modem:

Type

Controller

Interface

Network adapter 10/100 Ethernet LAN on system board

headphone/speakers connector

v.92 56K MDC (modem daughter card)

softmodem

internal bus

Video

Video type SiS M650 integrated graphics

Video controller

Video memory 32 MB with 256 MB of system memory

LCD interface LVDS (Low-Voltage Differential Signaling)

68 Appendix

64 MB if system memory is larger than 256 MB

Page 69

Audio

Audio controller Analog Devices AD1981B

Stereo conversion 16-bit (analog-to-digital) and 20-bit (digital-to-analog)

Interfaces:

Internal

External

Speaker two 4-ohm speakers

Internal speaker amplifier 1-W channel into 4 ohms

Volume controls key combinations, program menus

Display

Type (active-matrix TFT) XGA

Dimensions:

Height

Width

Diagonal

Maximum resolutions:

XGA

Response time (typical) 20-ms rise (maximum),

Refresh rate 60 Hz

Operating angle 0° (closed) to 180°

Viewing angles:

Horizontal

Vertical

Pixel pitch:

XGA

Power consumption (

backlight) (typical):

Controls brightness can be controlled through keyboard shortcuts

panel with

PCI bus

microphone-in connector, stereo headphones/speakers connector

214.3 mm (8.4 inches)

285.7 mm (11.3 inches)

357.1 mm (14.1 inches)

1024 x 768 at 16.7 million colors

30-ms fall (maximum)

±40° (XGA)

+10°/–30° (XGA)

0.24 mm (on 12.1-inch display);

0.297 mm (on 14.1-inch display); 0.297 (on 15-inch display)

4 W

Appendix 69

Page 70

Keyboard

Number of keys 87 (U.S. and Canada); 88 (Europe);

Layout QWERTY/AZERTY/Kanji

Touch Pad

X/Y position resolution (graphics table mode) 240 cpi

Size:

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Width

Height

Battery

Type 8-cell "smart" lithium ion (65 WHr)

Dimensions:

Depth

Height

Width

Weight 0.420 kg (0.88 lb) lithium ion

Voltage 14.8 VDC (lithium ion)

Charge time (approximate) 3 hours

Operating time Battery operating time varies depending on

Life span (approximate) 500 discharge/charge cycles

Temperature range:

Operating

Storage

91 (Japan)

64.88-mm (2.55-inch) sensor-active area

48.88-mm (1.92-inch) rectangle

8-cell "smart" nickel-metal hydride (NiMH) (43 WHr)

145.5 mm (5.728 inches)

19.2 mm (0.756 inch)

78.15 mm (3.07 inches)

0.550 kg (1.21 lb) NiMH

9.6 VDC (NiMH)

operating conditions and can be significantly reduced under certain power-intensive conditions

See "Using a Battery" on page 25 for more information on battery life.

0° to 35°C (32° to 95°F) –40° to 65°C (–40° to 149°F)

70 Appendix

Page 71

AC Adapter

Input voltage 100–240 VAC

Input current (maximum) 1.5 A

Input frequency 47–63 Hz

Output current 3.16 A (continuous)

Output power 60 W

Rated output voltage 19 VDC

Dimensions:

Height

Width

Depth

Weight (with cables) 0.3 kg (0.66 lb)

Temperature range:

Operating

Storage

Physical

Height 37.2 mm (1.4 inches)

Width 330 mm (13 inches)

Depth 268 mm (10.6 inches)

Weight (with 8-cell battery):

With 14.1-inch display, NiMH battery

With 14.1-inch display, lithium-ion battery

With 15-inch display, NiMH battery

With 15-inch display, lithium-ion battery

29.0 mm (1.14 inches)

49.5 mm (1.95 inches)

114.5 mm (4.50 inches)

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

2.9 kg (6.37 lb)

2.8 kg (6.1 lb)

3.05 kg (6.64 lb)

2.9 kg (6.37 lb)

Appendix 71

Page 72

Environmental

Temperature range:

Operating

Storage

Relative humidity (maximum):

Operating

Storage

Maximum vibration (using a

www.dell.com | support.dell.com

random-vibration spectrum that simulates user environment):

Operating

Storage

Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):

Operating

Storage

Altitude (maximum):

Operating

Storage

0° to 40°C (32° to 104°F) –40° to 65°C (–40° to 149°F)

10% to 90% (noncondensing)

5% to 95% (noncondensing)

0.66 GRMS

1.3 GRMS

142 G

163 G

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

Using the System Setup Program

Overview

The system setup screens display the current setup information and settings for your computer, such as:

• System configuration

• Boot order

• Boot (start-up) configuration and docking-device configuration settings

• Basic device-configuration settings

• System security and hard-drive password settings

72 Appendix

NOTE: Your operating system may automatically configure most of the options available in system setup,

thus overriding options that you set through system setup. For more information on configuring features for your operating system, see the Help and Support Center. To access help, see page 11.

NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do

not change the system setup settings. Certain changes might make your computer work incorrectly.

Page 73

Viewing the System Setup Screens

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

System Setup Screens

NOTE: For information about a specific item on a system setup screen, highlight the item and see the

Help area on the screen.

On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright.

The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System-setup key functions are listed across the bottom of the screen.

Commonly Used Options

Certain options require that you reboot the computer for new settings to take effect.

Changing the Boot Sequence

The

boot sequence, or boot order,

start the operating system. You can control the boot sequence and enable/disable devices using the

Boot Order

page of system setup.

tells the computer where to look to find the software needed to

NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on

page 74.

The

Boot Order

page displays a general list of the bootable devices that may be installed in your

computer, including but not limited to the following:

• USB Diskette Drive

• Hard Drive

• ATAPI CD-ROM Drive

•Network

• Diagnostics

NOTE: You can only boot (start up) your computer from a CD, CD-RW, or DVD drive installed as a

fixed drive.

During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system.

Appendix 73

Page 74

To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key and change its order in the list. To reorder a device in the list, highlight the device and then press <F5> or <F6> to move the highlighted device up or down.

Boot sequence changes take effect as soon as you save the changes and exit system setup.

Performing a One-Time Boot

You can set a one-time-only boot sequence without entering system setup. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)

Shut down the computer through the

Connect the computer to an electrical outlet.

www.dell.com | support.dell.com

Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

When the boot device list appears, highlight the device from which you want to boot and press <Enter>.

The computer boots to the selected device.

The next time you reboot the computer, the previous boot order is restored.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at

support.dell.com

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration

. Support for third-party software and peripherals is provided by the original

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

Start

menu.

. Additional technical support options may be available for purchase.

74 Appendix

Page 75

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Office, Norton Antivirus,

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

•

premiersupport.dell.com

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

(technical support)

(technical support for educational, government, healthcare, and

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda General Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

Appendix 75

Page 76

Country (City) International Access Code Country Code City Code

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

www.dell.com | support.dell.com

Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Bahamas General Support

Website: www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers: la-techsupport@dell.com

E-mail for servers and EMC: la_enterprise@dell.com

Customer Care

Tech Support

Tech Support Services

Sales

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

Customer Care

Technical Support (portables and desktops)

Technical Support (servers and workstations)

Corporate Sales

Transaction Sales

Fax

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

1-300-655-533

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1-800-819-339

toll-free: 1-300-655-533

toll-free: 1-800-733-314

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

76 Appendix

Page 77

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

E-mail for French-speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Bermuda General Support

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

Customer Support, Technical Support

Technical Support Fax

Customer Care Fax

Sales

British Virgin Islands General Support

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Cayman Islands General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-534-3066

02 481 92 88

02 481 92 95

02 713 15 .65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

18664403355

1-800-805-7541

Appendix 77

Page 78

Country (City) International Access Code Country Code City Code

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

www.dell.com | support.dell.com

Department Name or Service Area,

Website and E-Mail Address

Sales, Customer Support, and Technical Support

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Customer Care E-mail: customer_cn@dell.com

Technical Support Fax

Technical Support (Dell™ Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, switches, routers, and so on)

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1230-020-4823

592 818 1350

toll-free: 800 858 2969

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

Technical Support (printers)

Customer Care

Customer Care Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

78 Appendix

toll-free: 800 858 2311

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

Page 79

Country (City) International Access Code Country Code City Code

Costa Rica General Support

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Customer Care

Fax

Tech Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/dk/da/emaildell/

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fi/fi/emaildell/

Technical Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

0800-012-0435

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

09 253 313 60

09 253 313 38

09 253 313 99

09 253 313 00

Appendix 79

Page 80

Country (City) International Access Code Country Code City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

www.dell.com | support.dell.com

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

80 Appendix

Page 81

Country (City) International Access Code Country Code City Code

Greece

International Access Code: 00

Country Code: 30

Grenada General Support

Guatemala General Support

Guyana General Support

Hong Kong

International Access Code: 001

Country Code: 852

India Technical Support

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Website: support.ap.dell.com

Technical Support E-mail: apsupport@dell.com

Technical Support (Dimension and Inspiron)

Technical Support (OptiPlex, Latitude, and Dell Precision)

Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

Customer Care

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Sales (Large Corporate Accounts)

Sales (Home and Small Business)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

2969 3188

2969 3191

2969 3196

3416 0910

3416 0907

3416 0908

3416 0912

2969 3105

1600 33 8045

1600 33 8044

1600 33 8046

Appendix 81

Page 82

Country (City) International Access Code Country Code City Code

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

www.dell.com | support.dell.com

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Jamaica General Support (dial from within Jamaica only)

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1850 543 543

0870 908 0800

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

82 Appendix

Page 83

Country (City) International Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension and Inspiron)

Technical Support outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales

Customer Service (Penang, Malaysia)

Fax

Switchboard

Technical Support (Electronics and Accessories)

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-198-226

81-44-520-1435

toll-free:0120-198-433

81-44-556-3894

toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300

toll-free: 080-200-3800

toll-free: 080-200-3600

604 633 4949

2194-6202

2194-6000

toll-free: 080-200-3801

Appendix 83

Page 84

Country (City) International Access Code Country Code City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

www.dell.com | support.dell.com

Luxembourg

International Access Code: 00

Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

SalesFax (Austin, Texas, U.S.A.)

Website: support.euro.dell.com

E-mail: tech_be@dell.com

Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China)

Website: support.ap.dell.com

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600

or 512 728-3772

3420808075

toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00

toll-free: 0800 105

34 160 910

29 693 115

toll-free: 1 800 88 0193

toll-free: 1 800 88 1306

toll-free: 1800 88 1386

04 633 4949

toll-free: 1 800 888 202

toll-free: 1 800 888 213

84 Appendix

Page 85

Country (City) International Access Code Country Code City Code

Mexico

International Access Code: 00

Country Code: 52

Montserrat General Support

Netherlands Antilles General Support

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support

Customer Technical Support

Sales

Customer Service

Main

Website: support.euro.dell.com

Technical Support

Technical Support Fax

Home/Small Business Customer Care

Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

E-mail (New Zealand): nz_tech_support@dell.com

E-mail (Australia): au_tech_support@dell.com

Technical Support (for desktop and portable computers)

Technical Support (for servers and workstations)

Home and Small Business

Government and Business

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

toll-free: 1-866-278-6822

001-800-882-1519

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

toll-free:

toll-free: 0800 443 563

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

Appendix 85

Page 86

Country (City) International Access Code Country Code City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

www.dell.com | support.dell.com

Pan am a General Support

Peru General Support

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 351

Puerto Rico General Support

St. Kitts and Nevis General Support

St. Lucia General Support

St. Vincent and the Grenadines General Support

Website: support.euro.dell.com

E-mail: support.euro.dell.com/no/no/emaildell/

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Switchboard

Fax Switchboard

Website: support.euro.dell.com

E-mail: pl_support_tech@dell.com

Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

Customer Care

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

671 16882

671 17575

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12

1-800-805-7545

toll-free: 1-877-441-4731

1-800-882-1521

toll-free: 1-877-270-4609

86 Appendix

Page 87

Country (City) International Access Code Country Code City Code

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Slovakia (Prague)

International Access Code: 00

Country Code: 421

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific Countries

Department Name or Service Area,

Website and E-Mail Address

Website: support.ap.dell.com

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

Technical Support (OptiPlex, Latitude, and Dell Precision)

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Customer Care

Fax

Tech Fax

Switchboard (Sales)

Website: support.euro.dell.com

E-mail: dell_za_support@dell.com

Gold Queue

Technical Support

Customer Care

Sales

Fax

Switchboard

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1800 394 7430

toll-free: 1800 394 7488

toll-free: 1800 394 7478

604 633 4949

toll-free: 18003947412

toll-free:18003947419

02 5441 5727

420 22537 2707

02 5441 8328

02 5441 7585

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

Appendix 87

Page 88

Country (City) International Access Code Country Code City Code

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

www.dell.com | support.dell.com

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax

Website: support.euro.dell.com

E-mail: support.euro.dell.com/se/sv/emaildell/

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Employee Purchase Program (EPP) Support

Technical Support Fax

Sales

Website: support.euro.dell.com

E-mail: Tech_support_central_Europe@dell.com

E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

902 100 130

902 118 540

902 118 541

902 118 539

902 100 130

902 115 236

91 722 92 00

91 722 95 83

08 590 05 199

08 590 05 642

08 587 70 527

20 140 14 44

08 590 05 594

08 590 05 185

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01

88 Appendix

Page 89

Country (City) International Access Code Country Code City Code

Ta i wa n

International Access Code: 002

Country Code: 886

Thailand

International Access Code: 001

Country Code: 66

Trinidad/Tobago General Support

Turks and Caicos Islands General Support

Website: support.ap.dell.com

E-mail: ap_support@dell.com

Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories)

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

Transaction Sales

Corporate Sales

Website: support.ap.dell.com

Technical Support (OptiPlex, Latitude, and Dell Precision)

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

Customer Service (Penang, Malaysia)

Corporate Sales

Transaction Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 00801 86 1011

toll-free: 00801 60 1256

toll-free: 00801 65 1228

toll-free: 00801 651 227

toll-free: 1800 0060 07

toll-free: 1800 0600 09

604 633 4949

toll-free: 1800 006 009

toll-free: 1800 006 006

1-800-805-8035

toll-free: 1-866-540-3355

Appendix 89

Page 90

Country (City) International Access Code Country Code City Code

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

www.dell.com | support.dell.com

Uruguay General Support

Website: support.euro.dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: dell_direct_support@dell.com

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

Technical Support (direct and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees) Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Home and Small Business Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

0870 908 0500

0870 908 0800

01344 373 186

0870 906 0010

01344 373 185

0870 906 0010

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

0870 907 4006

toll-free: 000-413-598-2521

90 Appendix

Page 91

Country (City) International Access Code Country Code City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

U.S. Virgin Islands General Support

Venezuela General Support

Automated Order-Status Service

AutoTech (portable and desktop computers)

Consumer (Home and Home Office)

Technical Support

Customer Service

DellNet™ Service and Support

Employee Purchase Program (EPP) Customers

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Technical Support

Employee Purchase Program (EPP) Customers

Printers and Projectors Technical Support

Public (government, education, and healthcare)

Customer Service and Technical Support

Employee Purchase Program (EPP) Customers

Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1-800-433-9014

toll-free: 1-800-247-9362

toll-free: 1-800-624-9896

toll-free: 1-800-624-9897

toll-free: 1-877-Dellnet

(1-877-335-5638)

toll-free: 1-800-695-8133

toll-free: 1-877-577-3355

toll-free: 1-800-283-2210

toll-free: 1-800-822-8965

toll-free: 1-800-695-8133

toll-free: 1-877-459-7298

toll-free: 1-800-456-3355

toll-free: 1-800-234-1490

toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

toll-free: 1-888-798-7561

toll-free: 1-800-671-3355

toll-free: 1-800-357-3355

toll-free: 1-800-247-4618

toll-free: 1-800-727-8320

toll-free: 1-877-DELLTTY

(1-877-335-5889)

1-877-673-3355

8001-3605

Appendix 91

Page 92

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

FCC Notices (U.S. Only)

www.dell.com | support.dell.com

Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to be a Class B digital device.

Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

all

labels carry an FCC Class B rating as

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s

92 Appendix

Page 93

instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

• Model number: PP08S

• Company name:

Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400

Appendix 93

Page 94

www.dell.com | support.dell.com

94 Appendix

Page 95

Index

air vents

description, 20 system view, 20

audio connectors

description, 16 system view, 16

audio. See sound

battery

charging, 26 checking the charge, 26 description, 17, 20 installing, 28 low-battery warning, 26 performance, 25 recalibrating, 26 removing, 28 storing, 28 system view, 17, 20

blanks

removing, 36

boot sequence, 73

CardBus technology

PC Cards, 35

CD drive

problems, 45

CDs

copying, 29 using, 29

Check Disk, 46

computer

crashes, 50-51 specifications, 67 stops responding, 50

conflicts

software and hardware

incompatibilities, 62

Customizing, 33

Dell

contacting, 75, 92 support policy, 74 support site, 10

Dell Diagnostics, 43

Dell Premier Support

website, 9-10

device status lights, 14

description, 14

diagnostics

Dell, 43

display

description, 13 problems, 58 system view, 13

display latch button

description, 13 system view, 13

documentation

help file, 9 online, 10 Setup Diagram, 9 System Information Guide, 9

drivers

about, 60 identifying, 60 reinstalling, 61

drives

problems, 45 See hard drive

DVD drive

problems, 45

DVDs

using, 29

error messages, 48

Index 95

Page 96

fan

description, 20 system view, 20

fixed optical drive

description, 17 system view, 17

floppy drive

description, 20 system view, 20

hard drive

description, 20 problems, 46 replacing, 40 system view, 20

hardware

conflicts, 62 Dell Diagnostics, 43

Hardware Troubleshooter, 62

Help and Support Center, 11

help file, 9

installing parts

before you begin, 39 turning off your computer, 39

Internet connection, 21

IRQ conflicts, 62

keyboard

description, 14 numeric keypad, 31 problems, 49 shortcuts, 32 system view, 14

keyboard status lights

description, 15 system view, 15

keypad

numeric, 31

labels

Microsoft Windows, 10 Service Tag, 10

memory module cover

description, 20 system view, 20

messages

error, 48

microphone

description, 16-17 system view, 16-17

Microsoft Windows label, 10

modem connector

description, 18 system view, 18

monitor. See display

network

Network Setup Wizard, 38 problems, 53 setting up, 37

network connector

description, 18 system view, 18

Network Setup Wizard, 38

PC Card slot

description, 16 system view, 16

PC Cards

blanks, 36 CardBus technology, 35 extended, 35 installing, 35 removing, 36 slot, 35 types, 35 wireless network adapter, 35

power

line conditioners, 23 problems, 53 protection devices, 23 surge protectors, 23 UPS, 23

power button

description, 13 system view, 13

power light

conditions, 53

96 Index

Page 97

printer

cable, 22 connecting, 22 problems, 55 setting up, 22 USB, 22

problems

blue screen, 51 CD drive, 45 computer crashes, 50-51 computer does not start up, 50 computer stops responding, 50 conflicts, 62 Dell Diagnostics, 43 drives, 45 DVD drive, 45 error messages, 48 hard drive, 46 keyboard, 49 lockups, 50 network, 53 power, 53 power light conditions, 53 printer, 55 program crashes, 51 program stops responding, 51 programs and Windows

compatibility, 51 scanner, 55 software, 50-52 sound and speakers, 56 speakers, 56 technical support policy, 74 video and display

Restore System, 62

safety instructions, 9

scanner

problems, 55

screen. See display

security cable slot

description, 18 system view, 18

Service Tag, 10

Setup Diagram, 9

software

conflicts, 62 problems, 51-52

sound

problems, 56 volume, 56

speakers

description, 14 problems, 56 system view, 14 volume, 56

specifications, 67

support

contacting Dell, 75, 92 policy, 74

system setup program

commonly used options, 73 purpose, 72 screens, 73 viewing, 73

system views

back, 17 bottom, 17, 20 front, 13 left side, 16 right side, 16-17

technical support

policy, 74

touch pad

about, 33 customizing, 33 description, 14 system view, 14

troubleshooting

conflicts, 62 Dell Diagnostics, 43 external keyboard

problems, 49 Hardware Troubleshooter, 62 Help and Support Center, 11

uninterruptible power supply.

See UPS

UPS, 23

Index 97

Page 98

USB connector

description, 18 system view, 18

video connector

description, 19 system view, 19

video. See display

volume

adjusting, 57

warranty, 9

Windows XP

Device Driver Rollback, 61 Hardware Troubleshooter, 62 Help and Support Center, 11 Network Setup Wizard, 38 Program Compatibility

Wizard, 5 1

wireless network adapter

PC Cards, 35

wizards

Network Setup Wizard, 38 Program Compatibility

Wizard, 5 1

98 Index