Dell 1000 User Manual

Page 1
Dell™ Inspiron™ 1000
Owner’s Manual
Model PP08S
www.dell.com | support.dell.com
Page 2
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the
Dell Inspiron Help
file. To access the help file,
see page 9.
®
If you purchased a Dell™ n Series computer, any references in this document to Microsoft
Windows®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault,
PowerApp, Axim, and DellNet are trademarks of Dell Inc.; Intel and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP08S
December 2004 P/N Y6960 Rev. A01
Page 3

Contents

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1 About Your Computer

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Left Side View
Right Side View
Back View
Bottom View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2 Setting Up Your Computer

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting Up Your Internet Connection
Setting Up a Printer
Printer Cable
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting a USB Printer
Power Protection Devices
Surge Protectors Line Conditioners
. . . . . . . . . . . . . . . . . . . . . . . . . 23
. . . . . . . . . . . . . . . . . . . . . . . . . . . 23
. . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Uninterruptible Power Supplies
. . . . . . . . . . . . . . . . . . . . . . . 22
. . . . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . . . . . . 24

3 Using a Battery

Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Checking the Battery Charge
Low-Battery Warning
Charging the Battery
Recalibrating a Battery
Removing a Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
. . . . . . . . . . . . . . . . . . . . . . . . 26
. . . . . . . . . . . . . . . . . . . . . . . . . 26
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
. . . . . . . . . . . . . . . . . . . . . . . . . . 26
Contents 3
Page 4
Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Storing a Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4 Using CDs, DVDs, and Other Multimedia

Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Copying CDs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
How to Copy a CD Using Blank CD-Rs and CD-RWs Helpful Tips
. . . . . . . . . . . . . . . . . . . . . . . . . . . 29
. . . . . . . . . . . . . . . . . . . . 30
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

5 Using the Keyboard and Touch Pad

Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Key Combinations
System Functions Display Functions Speaker Functions Microsoft
Touch Pad
Customizing the Touch Pad
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
. . . . . . . . . . . . . . . . . . . . . . . . . . . 32
. . . . . . . . . . . . . . . . . . . . . . . . . . . 32
®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
. . . . . . . . . . . . . . . . . . . . . . . . . . 32
Windows® Logo Key Functions. . . . . . . . . . . . . . . 32
. . . . . . . . . . . . . . . . . . . . . . 33

6 Using PC Cards

7 Setting Up a Network

4 Contents
PC Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Extended PC Cards
Installing a PC Card
Removing a PC Card
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 37
Network Setup Wizard
. . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Page 5

8 Removing the Hard Drive

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Turning Off Your Computer Before Working Inside Your Computer
. . . . . . . . . . . . . . . . . . . . . . . 39
. . . . . . . . . . . . . . . . . 39
Hard Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

9 Solving Problems

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
When to Use the Dell Diagnostics
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
CD and DVD drive problems If you there is no audio
. . . . . . . . . . . . . . . . . . . . . . . . 46
If you hear an unfamiliar scraping or grinding sound Hard drive problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 46
E-Mail, Modem, and Internet Problems
Error Messages
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
External Keyboard Problems Unexpected Characters
. . . . . . . . . . . . . . . . . . . . . . . . 50
Lockups and Software Problems
The computer does not start up The computer stops responding Slow computer performance or problems connecting to the Internet A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems
. . . . . . . . . . . . . . . . . . . 43
. . . . . . . . . . . . . . . . . . . . . . 45
. . . . . . . . . . 46
. . . . . . . . . . . . . . . . . . . 46
. . . . . . . . . . . . . . . . . . . . . . 49
. . . . . . . . . . . . . . . . . . . . . . 50
. . . . . . . . . . . . . . . . . . . . 50
. . . . . . . . . . . . . . . . . . . . 50
. . . . . . . . . . . . . . . . . . . . . . 51
. . . . . . . . . . . . . . . . . . . . . 51
. . . . . 51
. . . . . . . . . . . . . . . . . . . . . . 51
. . . . . . . . . . . . . . . . . . . . . . . 52
. . . 51
Memory Problems
Network Problems
PC Card Problems
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Contents 5
Page 6
Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Scanner Problems
Sound and Speaker Problems
No sound from integrated speakers No sound from external speakers No sound from headphones
Touch Pad or Mouse Problems
Video and Display Problems
If the display is blank If the display is difficult to read If only part of the display is readable
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Drivers
What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities
Resolving Software and Hardware Incompatibilities
Restoring Your Operating System
Using Microsoft Using Dell PC Restore by Symantec
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
. . . . . . . . . . . . . . . . . . . . . . . 56
. . . . . . . . . . . . . . . . . . 56
. . . . . . . . . . . . . . . . . . . 56
. . . . . . . . . . . . . . . . . . . . . . 57
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. . . . . . . . . . . . . . . . . . . . . . . . 58
. . . . . . . . . . . . . . . . . . . . . . . . . 58
. . . . . . . . . . . . . . . . . . . . . 59
. . . . . . . . . . . . . . . . . . 60
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. . . . . . . . . . . . . . . . . . . . 61
. . . . . . . . . . . . 62
. . . . . . . . . . . . . . . . . . . . . . 62
Windows XP System Restore . . . . . . . . . . . . . 62
. . . . . . . . . . . . . . . . . . 64

10 Appendix

6 Contents
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using the System Setup Program
Overview
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Viewing the System Setup Screens System Setup Screens Commonly Used Options
Dell Technical Support Policy (U.S. Only)
Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals
. . . . . . . . . . . . . . . . . . . . . . 72
. . . . . . . . . . . . . . . . . . . 73
. . . . . . . . . . . . . . . . . . . . . . . . . 73
. . . . . . . . . . . . . . . . . . . . . . . . 73
. . . . . . . . . . . . . . . . . . 74
. . . . . . . . . 75
. . . . . . . . . . 75
Page 7
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Macrovision Product Notice
FCC Notices (U.S. Only)
. . . . . . . . . . . . . . . . . . . . . . . . 92
. . . . . . . . . . . . . . . . . . . . . . . . . . 92
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Contents 7
Page 8
8 Contents
Page 9

Finding Information

NOTE: Some features may not be available for your computer or in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find It Here
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Dell™ Product Information Guide
• How to set up my computer
• Tips on using Microsoft® Windows
• How to play CDs and DVDs
• How to use standby mode and hibernate mode
• How to change my display resolution
• How to clean my computer
®
Setup Diagram
Help File
1
Click the
2
Click
User and system guides
3
Click
Dell Inspiron Help
Start
button and click
Help and Support
and click
.
.
User’s guides
.
Finding Information 9
Page 10
What Are You Looking For? Find It Here
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on the bottom of your computer.
• Use the Service Tag to
• Enter the Express Service Code to direct your call when
www.dell.com | support.dell.com
• Solutions — Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions
• Community — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions.
• Customer Care — Contact information, service call and order status, warranty, and repair information
• Service and support — Service call status and support history, service contract, online discussions with technical support
• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers
• Downloads — Certified drivers, patches, and software updates
• If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel Penti um
®
M processors, optical drives, and USB
®
devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.
identify your computer when you
support.dell.com
use or contact technical support.
contacting technical support.
10 Finding Information
Page 11
What Are You Looking For? Find It Here
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a modem)
Windows Help and Support Center
1
Click the
2
Type a word or phrase that describes your problem and click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
Start
button and click
Help and Support
.
Finding Information 11
Page 12
www.dell.com | support.dell.com
12 Finding Information
Page 13

About Your Computer

Front View

hard drive and keyboard status lights
keyboard
touch pad
touch pad buttons
device status lights
display latch release
display
power button
speakers
DISPLAY LATCH RELEASE — Press this button to release the display latch and open the display.
DISPLAYFor more information about your display, see "Using the Display" in the Dell Inspiron Help
file. To access the help file, see page 9.
POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power management
mode.
NOTICE: To avoid losing data, shut down your computer instead of pressing the power button.
About Your Computer 13
Page 14
SPEAKERS
combinations. For more information, see page 32.
DEVICE STATUS LIGHTS
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To adjust the volume of the integrated speakers, press the volume-control key
Turns on when you turn on the computer or flashes when the computer is in a power management mode.
Turns on steadily when the battery is being charged or flashes when the battery charge is low.
If the computer is connected to an electrical outlet, the light operates as follows:
– Solid green: The battery is charging. – Off: The battery is adequately charged, the computer is turned off, or no battery is installed. – Rapidly flashing green: An error has occurred regarding the battery.
If the computer is running on a battery, the light operates as follows:
– Off: The battery is discharging normally with use. – Flashing green: The battery charge is low.
TOUCH PAD AND TOUCH PAD BUTTONS — Touch pad and touch pad buttons provide the functionality of a
mouse. See page 33 for more information.
KEYBOARD
The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo
key. For information on supported key combinations, see page 32.
14 About Your Computer
Page 15
HARD DRIVE AND KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the following:
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
light is flashing.
Turns on when the uppercase letter function is enabled.
A
Turns on when the scroll lock function is enabled.
Turns on when the numeric keypad is enabled.
9
About Your Computer 15
Page 16

Left Side View

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AUDIO CONNECTORS
audio connectors PC Card slot
PC CARD SLOTSupports one PC Card, such as a modem, wireless card, or network adapter. For more information, see
16 About Your Computer
Attach record/playback devices, such as cassette players and CD players, to the connector.
Attach headphones or speakers to the connector.
"Using PC Cards" on page 35.
Page 17

Right Side View

battery CD or DVD drive
BATTERY/BATTERY BAY — When a battery is installed, you can use the computer without connecting the
computer to an electrical outlet. See page 25.
OR DVD DRIVE BAY — Accommodates a CD drive or DVD drive.
CD

Back View

security cable slot
network connector (RJ-45)
modem connector (RJ-11)
USB connectors (3)
video connector
AC adapter connector
About Your Computer 17
Page 18
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SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer. For
more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
CONNECTORS
USB
Connects USB 2.0 compliant devices, such as a mouse, keyboard, or printer.
NETWORK
CONNECTOR (RJ-45)
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the
computer, do not plug a telephone line into the network connector.
MODEM CONNECTOR (RJ-11)
18 About Your Computer
Connects the computer to a network.
For information on using the network adapter, see the online network-adapter documentation supplied with your computer.
Connects the telephone line to the modem connector.
For information on using the modem, see the online modem documentation supplied with your computer.
Page 19
VIDEO CONNECTOR
Connects an external monitor. For more information, see "Using the Display" in the
Dell Inspiron Help
. To access the
help file, see page 9.
AC ADAPTER CONNECTORConnects the AC adapter so that you can run the computer on AC power instead of battery power.
The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and
power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable.
About Your Computer 19
Page 20

Bottom View

memory module cover
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MEMORY MODULE COVER — Covers the compartment that contains the memory module(s).
HARD DRIVE
BATTERY/BATTERY BAYWhen a battery is installed, you can use the computer without connecting the
computer to an electrical outlet. See page 25.
BATTERY LATCH RELEASE —
FANThe computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
hard drive
battery
battery-bay latch release
fan
Stores software and data.
Releases the battery.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not
indicate a problem with the fans or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
20 About Your Computer
Page 21

Setting Up Your Computer

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:
Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.
DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.
Cable modem connections that provide high-speed Internet access through your local cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:
1
Save and close any open files, and exit any open programs.
2
Double-click the
3
Follow the instructions on the screen to complete the setup.
If you do not have an Internet connection with a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the
The
Start
New Connection Wizard
MSN Explorer
MSN Explorer
button and click
appears.
or
AOL
icon on the Microsoft® Windows® desktop.
or
AOL
icon on your desktop or if you want to set up an
Internet Explorer
.
3
Click
Connect to the Internet
.
Setting Up Your Computer 21
Page 22
4
In the next window, click the appropriate option:
If you do not have an ISP and want to select one, click
service providers (ISPs)
If you have already obtained setup information from your ISP but you did not receive a setup CD, click
If you have a CD, click
5
Click
Next
.
If you selected instructions on the screen to complete the setup.
Set up my connection manually
Set up my connection manually
.
Use the CD I got from an ISP
, continue to step 6. Otherwise, follow the
Choose from a list of Internet
.
.
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NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under click
Next
7
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 46. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
Obtain and install updated drivers.
Connect the printer to the computer.
Load paper and install the toner or ink cartridge.
Contact the printer manufacturer for technical assistance.

Printer Cable

Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.
How do you want to connect to the Internet?
.
, and then

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Install the printer driver if necessary. See the documentation that came with your printer.
22 Setting Up Your Computer
Page 23
3
Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.
USB connector on computer
USB connector
USB printer cable
on printer

Power Protection Devices

Several devices are available to protect against power fluctuations and failures:
Surge protectors
Line conditioners
Uninterruptible power supplies (UPS)

Surge Protectors

Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions. The level of protection is usually commensurate with the cost of the surge protector. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions
caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet.
Setting Up Your Computer 23
Page 24
Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from
the network wall jack during electrical storms.

Line Conditioners

NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.

Uninterruptible Power Supplies

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NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other
devices, such as a printer, to a separate power strip that provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).
24 Setting Up Your Computer
Page 25

Using a Battery

Battery Performance

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTE: Charge the battery for 3 hours before using the computer without the AC adapter.
NOTE: Batteries for portable computers are covered only during the initial time period of the limited
warranty for your computer. For more information about the Dell warranty for your computer, see the
Product Information Guide or separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. Use a battery to run the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay.
NOTE: Battery operating time (the time it can hold a charge) decreases over time. Depending on how
often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.
Operating time is significantly reduced when you perform operations including, but not limited to, the following:
Using DVD, DVD-R, and CD-RW drives
Using wireless communications devices, PC Cards, or USB devices
Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games
Running the computer in maximum performance mode. See "Power Management" in the
Dell Inspiron Help
file for more information. To access the help file, see page 9.
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a
CD or DVD.
You can set power management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. Do not use a battery from other computers with your computer.
Using a Battery 25
Page 26
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.

Checking the Battery Charge

The low-battery warning provides information on the battery charge.
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Low-Battery Warning

NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information about low-battery alarms, see "Power Management" in the file. To access the help file, see page 9.

Charging the Battery

NOTE: The AC adapter charges a completely discharged battery in approximately 3 hours with the
computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.
The battery may be too hot to start charging if the light rapidly flashes green. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.
For more information about resolving problems with a battery, see "Power Problems" on page 53.
Dell Inspiron Help

Recalibrating a Battery

If your system is configured with a nickel-metal hydride (NiMH) battery, you can recalibrate the battery by running the Battery Gauge Recalibration software in the system setup program.
26 Using a Battery
Page 27
Recalibrate your NiMH battery when one of the following occurs:
A message appears, prompting you to recalibrate your battery.
The typical battery operating time decreases.
When you recalibrate your NiMH battery, do not remove the battery or disconnect your computer from the electrical outlet. Allow several hours for the procedure to complete.
To run the Battery Gauge Recalibration software:
1
Connect your computer to an electrical outlet.
2
Turn on (or restart) your computer.
3
When the DELL logo appears, press <F2> immediately. If you wait too long and the logo for the Microsoft Windows operating system appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
NOTE: For information about a specific item on a System Setup screen, highlight the item and see the
Help area on the screen.
4
Using the left-arrow and right-arrow keys, select
5
Using the up-arrow and down-arrow keys, select
Exit
.
Battery Gauge Recalibration
and press
<Enter>.
The battery gauge recalibration procedure begins, and the AC adapter charges the battery until the battery gauge states
6
When prompted, remove the AC adapter.
The battery discharges until the battery gauge states
Full
.
Empty
. When the battery is completely
discharged, the computer automatically turns off.
7
Connect the AC adapter to your computer.
8
Without turning the system on, charge the battery until the battery LED turns off.
NOTE: You can operate your computer while the battery is charging. However, do not operate your
computer using battery power until the battery is fully charged.
Using a Battery 27
Page 28

Removing a Battery

CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.
1
Ensure that the computer is either turned off or connected to an electrical outlet.
2
Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.
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Installing a Battery

Slide the battery into the bay until the latch release clicks.

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it.
28 Using a Battery
Page 29

Using CDs, DVDs, and Other Multimedia

Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the Dell Inspiron Help file. To access the help file, see page 9.

Copying CDs

NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a CD-R, CD-RW, DVD+R, or DVD/CD-RW combo drive.
The following instructions show how to make an exact copy of a CD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and then click

How to Copy a CD

NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for
available software patches at the Sonic support website at support.sonic.com.
Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM. The DVD-writable drives installed in your Dell™ computer can write to DVD+R, and can read DVD-R. However, DVD-writable drives do not write to and might not read DVD-RAM media. In addition, commercially available DVD players for home theater systems might not read all five formats.
RecordNow Help
or
RecordNow Tutorial
.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using
Sonic RecordNow.
1
Click the
RecordNow!
2
Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to copy.
Start
button, point to
All Programs→
Sonic→ RecordNow!
Using CDs, DVDs, and Other Multimedia 29
, and then click
Page 30
3
Click
Exact Copy
4
To copy the CD or DVD:
If you have one CD or DVD drive
• The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and click
.
, ensure that the settings are correct and click
Copy
OK
.
.
If you have two CD or DVD drives
• source CD or DVD and click the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have
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created automatically ejects.

Using Blank CD-Rs and CD-RWs

Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs (including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.
Your DVD-writable drive can write to three different types of recording media—CD-Rs, CD-RWs (including high-speed CD-RWs), DVD+Rs. Blank DVD+Rs can be used to permanently store large amounts of information. After you create a DVD+R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process.

Helpful Tips

Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project.
You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.
You cannot create audio DVDs with Sonic RecordNow.
Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording.
Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.
See the Sonic support website at
, select the drive into which you have inserted your
Copy
. The computer copies the data on the CD or DVD to
support.sonic.com
for additional information.
30 Using CDs, DVDs, and Other Multimedia
Page 31

Using the Keyboard and Touch Pad

Numeric Keypad

numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key.
To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.
To disable the keypad, press <Num Lk> again.
9
Using the Keyboard and Touch Pad 31
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Key Combinations

System Functions

<Ctrl><Shift><Esc> Opens the Task Manager window.
<Fn><F12> Enables and disables the scroll lock (only on keyboards

Display Functions

<Fn><F8> Increases brightness on the integrated display only
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<Fn><F9> Decreases brightness on the integrated display only
<Fn><F5> Enables and disables display stretch.
<Fn><F3> Switches the video image to the next display option.

Speaker Functions

<Fn><F1> Audio sound mute/unmute.
<Fn><F10> Increases the volume of the integrated speakers and
<Fn><F11> Decreases the volume of the integrated speakers and
<Fn><F6> Enables and disables the system beep when the speaker
for the U.K., Japan, and France).
(not on an external monitor).
(not on an external monitor).
The options include the integrated display, an external monitor, and both displays simultaneously.
external speakers, if attached.
external speakers, if attached.
is enabled.
Microsoft
Windows logo key and <m> Minimizes all open windows.
Windows logo key and <Shift><m> Maximizes all windows.
Windows logo key and <e> Runs Windows Explorer.
Windows logo key and <r> Opens the Run dialog box.
Windows logo key and <f> Opens the Search Results dialog box.
Windows logo key and <Ctrl><f> Opens the Search Results-Computer dialog box (if the
Windows logo key and <Pause> Opens the System Properties dialog box.
®
Windows® Logo Key Functions
32 Using the Keyboard and Touch Pad
computer is connected to a network).
Page 33
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click
Printers and Other Hardware
, and click
Keyboard
.

Touch Pad

The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.
To move the cursor, lightly slide your finger over the touch pad.
To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.
To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.
To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.

Customizing the Touch Pad

You can use the
1Open the Control Panel, click
2
In the
Click the
Click the
3
Click OK to save the settings and close the window.
Mouse Properties
Mouse Properties
Device Select
Pointer
tab to adjust touch pad settings.
window to disable the touch pad or adjust its settings.
Printers and Other Hardware
window:
tab to disable the touch pad.
, and then click
Using the Keyboard and Touch Pad 33
Mouse
.
Page 34
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34 Using the Keyboard and Touch Pad
Page 35

Using PC Cards

PC Card Types

The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.
NOTE: A PC Card is not a bootable device.
See "Appendix" on page 67 for information on supported PC Cards.

Extended PC Cards

An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards:
Protect the exposed end of an installed card. Striking the end of the card can damage the system board.
Always remove an extended PC Card before you pack the computer in its carrying case.

Installing a PC Card

You can install a PC Card in the computer while the computer is running. The computer automatically detects the card.
PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
To install a PC Card:
1
Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.
Using PC Cards 35
Page 36
2
Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
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The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.

Removing a PC Card

NOTICE: Before you remove a PC Card from the computer, click the icon in the taskbar to select a
card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
Press the latch and remove the card.
PC Card PC Card
release latch
36 Using PC Cards
Page 37

Setting Up a Network

Connecting to a Network Adapter

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.
To connect a network cable:
NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the
network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.
1
Connect the network cable to the network adapter connector on the back of your computer.
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2
Connect the other end of the network cable to a network device.
Setting Up a Network 37
Page 38

Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
1
Click the click
Network Setup Wizard
2
On the welcome screen, click
3
Click
Checklist for creating a network
NOTE: Selecting the connection method This computer connects directly to the Internet enables the
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integrated firewall provided with Windows XP.
4
Complete the checklist and required preparations.
5
Return to the Network Setup Wizard and follow the instructions on the screen.
Start
button, point to
All Programs→ Accessories→ Communications
.
Next
.
.
, and then
38 Setting Up a Network
Page 39

Removing the Hard Drive

Before You Begin

Unless otherwise noted, each procedure assumes that the following conditions exist:
You have performed the steps in the following sections, "Turning Off Your Computer" and "Before Working Inside Your Computer."
You have read the safety information in your Dell™

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn
off your computer.
1
Shut down the operating system:
a
Save and close any open files, exit any open programs, click the
Turn Off Computer
click
b
In the
Turn off computer
The computer turns off after the operating system shutdown process finishes.
2
Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.
.
window, click
Tur n off
Product Information Guide.
Start
button, and then
.

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to
servicing that is not authorized by Dell is not covered by your warranty.
Removing the Hard Drive 39
Page 40
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable
itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside
the computer.
1
Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.
2
Turn off your computer (see page 39).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
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from the network wall jack.
3
Disconnect any telephone or telecommunication lines from the computer.
4
Disconnect your computer and all attached devices from their electrical outlets.
NOTICE: To avoid damaging the system board, you must remove the main battery before you service
the computer.
5
Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.
6
Press the power button to ground the system board.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.
7
Remove any installed PC Cards from the PC Card slot.

Hard Drive

CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal
housing of the hard drive.
CAUTION: Before working inside your computer, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent data loss, turn off your computer before removing the hard drive (see page 39).
Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other
than Dell.
40 Removing the Hard Drive
Page 41
To replace the hard drive in the hard drive bay:
1
Follow the procedures in "Before You Begin" on page 39.
2
Turn the computer over, unscrew the hard-drive cover screws, and remove the cover.
3
Remove the hard drive screws.
hard drive cover screws (2)
hard drive cover
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging.
See "Protecting Against Electrostatic Discharge" in the Product Information Guide.
4
Slide the hard drive out of the computer.
5
Remove the new drive from its packaging.
hard drive screws (2)
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may
damage the connector.
6
Slide the hard drive into the bay until it is fully seated.
7
Replace and tighten the screws.
8
Install the operating system for your computer.
9
Install the drivers and utilities for your computer.
Removing the Hard Drive 41
Page 42
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42 Removing the Hard Drive
Page 43

Solving Problems

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this chapter and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell (see page 92).
1
Shut down the computer.
2
Connect the computer to an electrical outlet.
3
Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
NOTE: If you cannot see anything on your display, hold down the mute button and press the
computer’s power button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft
®
Windows® desktop. Then shut down your computer and try again.
4
When the boot device list appears, highlight Dell Diagnostics from the diagnostics utility partition on your hard drive.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the option you want.
Option Function
Express Test Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.
Diagnostics
Main Menu
and press <Enter> to start the
screen appears, click the button for the
Solving Problems 43
Page 44
Option Function
Extended Test Performs a thorough check of devices. This test typically
Custom Test Tests a specific device. You can customize the tests you want
Symptom Tree Lists the most common symptoms encountered and allows you
2
If a problem is encountered during a test, a message appears with an error code and a
www.dell.com | support.dell.com
description of the problem. Write down the error code and problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 92).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the described in the following table for more information.
Tab Function
Results Displays the results of the test and any error
Errors Displays error conditions encountered, error codes, and the
Help Describes the test and may indicate requirements for running
Configuration Displays your hardware configuration for the selected device.
Parameters Allows you to customize the test by changing the test settings.
takes an hour or more and requires you to answer questions periodically.
to run.
to select a test based on the symptom of the problem you are having.
Custom Test
conditions encountered.
problem description.
the test.
The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.
or
Symptom Tree
option, click the applicable tab
4
When the tests are complete, close the test screen to return to the the Dell Diagnostics and restart the computer, close the
44 Solving Problems
Main Menu
Main Menu
screen. To exit
screen.
Page 45

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE Click the Start button and
click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK
for instructions. To access the help file, see page 9.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES See page 62.
RUN THE DELL DIAGNOSTICS See page 43.
See "Cleaning Your Computer" in the
Dell Inspiron Help
file

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Solving Problems 45
Page 46

If you there is no audio

ADJUST THE WINDOWS VOLUME CONTROL
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER See page 56.

If you hear an unfamiliar scraping or grinding sound

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• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.

Hard drive problems

ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK
1
Click the
2
Right-click
3
Click
4
Click the
5
Under
6
Click
7
Click
Start
Properties
Tools
Error-checking Scan for and attempt recovery of bad sectors Start
button and click
Local Disk C:
.
tab.
, click
.
My Computer
.
Check Now
.
.
.

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
46 Solving Problems
Page 47
CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS If you cannot open your e-mail attachments:
1
In Outlook Express, click
2
Click
Do not allow attachments
To ol s
, click
Options
to remove the checkmark.
, and then click
Security
.
CHECK THE TELEPHONE LINE CONNECTION — C
HECK THE TELEPHONE JACK — ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
C
SE A DIFFERENT TELEPHONE LINE —
U
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)
• Ensure that you detect a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
1
Click the
2
Click
3
Click
4
Click the
5
Click the COM port for your modem.
6
Click
Start
button and click
Control Panel Printers and Other Hardware Phone and Modem Options
Modems
Properties
tab.
, click the
Diagnostics
.
.
.
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows. If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.
Solving Problems 47
Page 48
SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
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If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
BAD COMMAND OR FILE NAME — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.
CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer. See page 45.
DATA ERROR The hard drive cannot read the data. See page 45.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying
to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.
INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use.
OPERATING SYSTEM NOT FOUND — Reinstall the hard drive, see page 39. If the problem persists, contact Dell, see page 92.
48 Solving Problems
Page 49
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. Remove and then reinstall the program.
1
Click the Start button and click
2
Click
Add or Remove Programs
3
Select the program you want to remove.
4
Click
Remove
or
Change/Remove
5
See the program documentation for installation instructions.
Control Panel
.
.
and follow the prompts on the screen.
<DRIVE LETTER>:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the drive and try again.

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Use the integrated keyboard when working in MS-DOS
Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard Problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
®
mode or when running the
CHECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.
CHECK THE EXTERNAL KEYBOARD
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3
From the Windows desktop, click the
Notepad
click
4
Type some characters on the external keyboard and verify that they appear on the display.
.
Start
button, point to
Programs
, point to
Accessories
, and
If you cannot verify these steps, you may have a defective external keyboard.
Solving Problems 49
Page 50
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED
KEYBOARD
1
Shut down the computer.
2
Disconnect the external keyboard.
3
Turn on the computer.
4
From the Windows desktop, click the
Notepad
click
5
Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 92).
www.dell.com | support.dell.com

Unexpected Characters

DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.

The computer does not start up

Start
button, point to
.
Programs
, point to
Accessories
, and
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE
ELECTRICAL OUTLET

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
50 Solving Problems
Page 51

Slow computer performance or problems connecting to the Internet

SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

A program stops responding

END THE PROGRAM
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
3
Click the program that is no longer responding.
4
Click
End Task
.
.

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
CHECK THE SOFTWARE DOCUMENTATION If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.
1
Click the
Program Compatibility Wizard
2
In the welcome screen, click
3
Follow the instructions on the screen.
Start
button, point to
All Programs→ Accessories
.
Next
.
, and then click

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Solving Problems 51
Page 52

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
www.dell.com | support.dell.com
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
MENU
Start
RUN THE DELL DIAGNOSTICS If all tests run successfully, the error condition is related to a software
problem.

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE
• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
• See the software documentation for minimum memory requirements.
• Run the Dell Diagnostics.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS
• Ensure that you are following the memory installation guidelines.
• Run the Dell Diagnostics.
52 Solving Problems
Page 53

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.

PC Card Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CHECK THE PC CARD Ensure that the PC Card is properly inserted into the connector.
ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double-click the Safely Remove
Hardware icon in the Windows taskbar. Ensure that the card is listed.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD Contact Dell (see page 92).
IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the
PC Card manufacturer.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file,
see page 9.
Solving Problems 53
Page 54
CHECK THE POWER LIGHT — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer.
CHARGE THE BATTERY — The battery charge may be depleted.
1
Reinstall the battery.
2
Use the AC adapter to connect the computer to an electrical outlet.
3
Turn on the computer.
NOTE: Battery operating time (the time it can hold a charge) decreases over time. Depending on how often
the battery is used and the conditions under which it is used, you may need to purchase a new battery
www.dell.com | support.dell.com
during the life of your computer.
CHECK THE BATTERY STATUS LIGHT — If the battery status light slowly flashes green without the AC adapter connected, the battery charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light rapidly flashes green with the AC adapter connected, the battery may be too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.
CHECK THE BATTERY TEMPERATURE — If the battery temperature is below 0° C (32° F), the computer will not start up.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
CHECK THE AC ADAPTER Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.
ADJUST THE POWER PROPERTIES — See the Dell Inspiron Help file or search for the keyword standby in the Help and Support Center. To access help, see page 9.
54 Solving Problems
Page 55

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
NOTE: If you need technical assistance for your Dell printer, contact Dell (see page 92). Use the code
available on the Service Tag located on your printer to direct your call when contacting technical support.
CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see page 22).
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS
1
Click the
2
Click If the printer is listed, right-click the printer icon.
3
Click
Start
button, click
View installed printers or fax printers
Properties
and click the
Control Panel
Ports
tab. Ensure that the
, and then click
.
Print to the following port(s):
Printers and Other Hardware
setting is
.
USB
.
REINSTALL THE PRINTER DRIVER See the printer documentation for instructions.

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.
Solving Problems 55
Page 56
UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS
1
www.dell.com | support.dell.com
Click the
2
Click If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions.
Start
Scanners and Cameras

Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.

No sound from integrated speakers

button, click
Control Panel
.
, and then click
Printers and Other Hardware
.
ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.
ADJUST THE VOLUME USING KEYBOARD SHORTCUTS — Press <Fn><F1> to disable (mute) or reenable the integrated speakers.
REINSTALL THE SOUND (AUDIO) DRIVER — See "Reinstalling Drivers and Utilities" on page 61.

No sound from external speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, ensure that you did not turn the player volume down or off.
56 Solving Problems
Page 57
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s headphone connector.
VERIFY SPEAKER CABLING Refer to the setup diagram supplied with the speakers.
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
ENABLE DIGITAL MODE — Your speakers do not work if the CD drive is operating in analog mode.
1
Click the
2
Click
3
Click the
4
Double-click the name of your CD drive.
5
Click the
6
Check the
Start
button, click
Sounds and Audio Devices
Hardware
Properties
tab.
tab.
Control Pane l
.
, and then click
Enable digital CD audio for this CD-ROM device
Sounds, Speech, and Audio Devices
box.
.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
REINSTALL THE AUDIO DRIVER See "Reinstalling Drivers and Utilities" on page 61.
RUN THE DELL DIAGNOSTICS For instructions, see page 43.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector.
Solving Problems 57
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ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Touch Pad or Mouse Problems

CHECK THE TOUCH PAD SETTINGS
1
Click the
2
Click
3
www.dell.com | support.dell.com
Try adjusting the settings.
CHECK THE MOUSE CABLE — Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD
1
Shut down the computer.
2
Disconnect the mouse.
3
Turn on the computer.
4
At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
Start
Mouse
button, click
.
Control Panel
, and then click
Printers and Other Hardware
.
REINSTALL THE TOUCH PAD DRIVER See "Reinstalling Drivers and Utilities" on page 61.

Video and Display Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
CHECK THE BATTERY — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
58 Solving Problems
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TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
CHECK THE AC ADAPTER Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.
SWITCH THE VIDEO IMAGE — If your computer is attached to an external monitor, press <Fn><F3> to switch the video image to the display.

If the display is difficult to read

ADJUST THE BRIGHTNESS — Press <Fn><F8> to increase the brightness and <Fn><F9> to decrease the brightness.
MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.
ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS
1
Click the
2
Click
3
Click the area you want to change or click the
4
Try different settings for
Start
button and then click
Appearance and Themes
Color quality
.
Control Panel
Display
and
Screen resolution
.
icon.
.
SEE "ERROR MESSAGES"—If an error message appears, see page 48.
Solving Problems 59
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If only part of the display is readable

CONNECT AN EXTERNAL MONITOR
1
Shut down your computer and connect an external monitor to the computer.
2
Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 92).

Drivers

www.dell.com | support.dell.com

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
NOTE: Any third party product used with your Dell computer may require an updated driver from the
third party manufacturer.
NOTICE: Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you:
Upgrade your operating system.
Reinstall your operating system.
Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.
1
Click the
2
Under
Pick a Category
3
Click
System
4
In the
System Properties
5
Click
Device Manager
Start
button and click
.
Control Panel
, click
Performance and Maintenance
window, click the
Hardware
.
.
.
tab.
60 Solving Problems
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6
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver, see the following section, "Reinstalling Drivers and Utilities."

Reinstalling Drivers and Utilities

Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
1
Click the
2
Under
3
Click
4
In the
5
Click
6
Right-click the device for which the new driver was installed and click
7
Click the
8
Click
If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.
Start
button and click
Pick a Category
System
.
System Properties
Device Manager
Drivers
tab.
Roll Back Driver
Control Panel
, click
Performance and Maintenance
window, click the
Hardware
.
.
.
.
tab.
Properties
.
Manually Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.
If you install drivers obtained from other sources, your computer might not work correctly.
1
After copying the driver files to your hard drive, click the
Computer
2
Click
3
Click the
4
Double-click the type of device for which you are installing the driver (for example, or
Infrared devices
5
Double-click the name of the device for which you are installing the driver.
6
Click the
7
Click
8
Click
9
When the name of the appropriate driver appears, click
10
Click
.
Properties
.
Hardware
tab and click
Device Manager
).
Driver
tab and click
Update Driver
.
Install from a list or specific location (Advanced)
Browse
and browse to the location to which you previously extracted the driver files.
Finish
and restart your computer.
.
Start
button and right-click
and click
Next
Next
.
.
Solving Problems 61
My
Modems
Page 62

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the
2
Ty p e
hardware troubleshooter
3
Click
Hardware Troubleshooter
4
In the
Hardware Troubleshooter
and click
www.dell.com | support.dell.com

Restoring Your Operating System

You can restore your operating system in the following ways:
Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 9.
Start
button and click
Next
.
Help and Support
in the
Search
in the
Search Results
list, click
I need to resolve a hardware conflict on my computer
.
field and click the arrow to start the search.
list.
,
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not
work if you set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1
Click the
2
Click
3
Follow the instructions on the screen.
62 Solving Problems
Start
button and click
System Restore
Help and Support
.
.
Page 63
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 61) to resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
System Restore
2
Ensure that
3
Click a calendar date to which you want to restore your computer.
The
Start
button, point to
.
Restore my computer to an earlier time
Select a Restore Point
All Programs→
Accessories→
System Tools
is selected and click
, and then click
Next
.
screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4
Select a restore point and click
Next
.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.
5
Click
Next
.
The
Restoration Complete
screen appears after System Restore finishes collecting data and
then the computer restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
System Restore
2
Click
Enabling System Restore
Start
button, point to
.
Undo my last restoration
All Programs→ Accessories→ System Tools
and click
Next
.
, and then click
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
1
Click the
2
Click
3
Click
Start
button and click
Control Pane l
Performance and Maintenance
System
.
.
.
Solving Problems 63
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4
Click the
5
Ensure that
System Restore
tab.
Turn off System Restore
is unchecked.

Using Dell PC Restore by Symantec

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.
including data files—are
www.dell.com | support.dell.com
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications
or drivers installed after you received your computer. If possible, back up the data before using PC Restore.
To use PC Restore:
1
Turn on the computer.
During the boot process, a blue bar with
2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3
On the next screen that appears, click
4
On the next screen, click
The restore process takes approximately 6–10 minutes to complete.
5
When prompted, click
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6
When prompted, click
The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.
7
Click
Next
The
System Restore
Restore
Confirm
Finish
Yes
.
.
to reboot the computer.
www.dell.com
.
appears at the top of the screen.
.
screen appears and the computer restarts.
8
After the computer restarts, click OK.
64 Solving Problems
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Removing PC Restore
NOTICE: PC Restore enables you to restore your computer’s operating system to the condition it was in
when you purchased your computer. It is recommended that you do not remove PC Restore from your
computer, even to gain additional hard drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.
1
Log on to the computer as a local administrator.
2
In Windows Explorer, go to
3
Double-click the filename
NOTE: If you do not log on as a local administrator, a message appears stating that you that you
must do so. Click Quit and log on as a local administrator.
c:\dell\utilities\DSR
DSRIRRemv2.exe
.
.
If the partition for PC Restore does not exist, a message appears stating that the partition was not found. Click
4
Click OK to remove the partition.
5
Click
Yes
when a confirmation message appears.
The partition is deleted and the space. To check the available space, right-click the select
Properties
6
Click
Finish
7
Restart the computer.
Quit
; there is no partition to delete.
.
to close the
c:\
partition expands to include the newly available disk
PC Restore Removal
c:\
drive in Windows Explorer and
window.
Solving Problems 65
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www.dell.com | support.dell.com
66 Solving Problems
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Appendix

Specifications

Processor
Processor type Intel
L1 Trace Cache 12 KB (internal)
L1 Data Cache 8 KB (internal)
L2 cache 256 KB
External bus frequency 400 MHz
System Information
System chipset SiS M650, 962L
Data bus width 64 bits
DRAM bus width 64 bits
Processor address bus width 32 bits
Flash EPROM 1 MB
PCI bus 32 bits
PC Card
CardBus controller Texas Instruments PCI 1510 CardBus
PC Card connector one (supports one Type I or Type II cards)
Cards supported 3.3 V and 5 V
PC Card connector size 68 pins
Data width (maximum) PCMCIA 16 bits
®
Mobile Celeron
controller
CardBus 32 bits
®
Appendix 67
Page 68
Memory
Integrated memory 256-MB DDR 1
Memory module connector one SODIMM socket
Memory module capacity 256 MB
Memory type 2.5-V SODIMM
Minimum memory 256 MB
Maximum memory 512 MB
Ports and Connectors
www.dell.com | support.dell.com
Audio microphone connector, stereo
Modem RJ-11 port
Network adapter RJ-45 port
USB three 4-pin USB 2.0 connectors
Video 15-hole connector
Communications
Modem:
Type
Controller
Interface
Network adapter 10/100 Ethernet LAN on system board
headphone/speakers connector
v.92 56K MDC (modem daughter card)
softmodem
internal bus
Video
Video type SiS M650 integrated graphics
Video controller
Video memory 32 MB with 256 MB of system memory
LCD interface LVDS (Low-Voltage Differential Signaling)
68 Appendix
64 MB if system memory is larger than 256 MB
Page 69
Audio
Audio controller Analog Devices AD1981B
Stereo conversion 16-bit (analog-to-digital) and 20-bit (digital-to-analog)
Interfaces:
Internal
External
Speaker two 4-ohm speakers
Internal speaker amplifier 1-W channel into 4 ohms
Volume controls key combinations, program menus
Display
Type (active-matrix TFT) XGA
Dimensions:
Height
Width
Diagonal
Maximum resolutions:
XGA
Response time (typical) 20-ms rise (maximum),
Refresh rate 60 Hz
Operating angle 0° (closed) to 180°
Viewing angles:
Horizontal
Vertical
Pixel pitch:
XGA
Power consumption (
backlight) (typical):
Controls brightness can be controlled through keyboard shortcuts
panel with
PCI bus
microphone-in connector, stereo headphones/speakers connector
214.3 mm (8.4 inches)
285.7 mm (11.3 inches)
357.1 mm (14.1 inches)
1024 x 768 at 16.7 million colors
30-ms fall (maximum)
±40° (XGA)
+10°/–30° (XGA)
0.24 mm (on 12.1-inch display);
0.297 mm (on 14.1-inch display); 0.297 (on 15-inch display)
4 W
Appendix 69
Page 70
Keyboard
Number of keys 87 (U.S. and Canada); 88 (Europe);
Layout QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution (graphics table mode) 240 cpi
Size:
www.dell.com | support.dell.com
Width
Height
Battery
Type 8-cell "smart" lithium ion (65 WHr)
Dimensions:
Depth
Height
Width
Weight 0.420 kg (0.88 lb) lithium ion
Voltage 14.8 VDC (lithium ion)
Charge time (approximate) 3 hours
Operating time Battery operating time varies depending on
Life span (approximate) 500 discharge/charge cycles
Temperature range:
Operating
Storage
91 (Japan)
64.88-mm (2.55-inch) sensor-active area
48.88-mm (1.92-inch) rectangle
8-cell "smart" nickel-metal hydride (NiMH) (43 WHr)
145.5 mm (5.728 inches)
19.2 mm (0.756 inch)
78.15 mm (3.07 inches)
0.550 kg (1.21 lb) NiMH
9.6 VDC (NiMH)
operating conditions and can be significantly reduced under certain power-intensive conditions
See "Using a Battery" on page 25 for more information on battery life.
0° to 35°C (32° to 95°F) –40° to 65°C (–40° to 149°F)
70 Appendix
Page 71
AC Adapter
Input voltage 100–240 VAC
Input current (maximum) 1.5 A
Input frequency 47–63 Hz
Output current 3.16 A (continuous)
Output power 60 W
Rated output voltage 19 VDC
Dimensions:
Height
Width
Depth
Weight (with cables) 0.3 kg (0.66 lb)
Temperature range:
Operating
Storage
Physical
Height 37.2 mm (1.4 inches)
Width 330 mm (13 inches)
Depth 268 mm (10.6 inches)
Weight (with 8-cell battery):
With 14.1-inch display, NiMH battery
With 14.1-inch display, lithium-ion battery
With 15-inch display, NiMH battery
With 15-inch display, lithium-ion battery
29.0 mm (1.14 inches)
49.5 mm (1.95 inches)
114.5 mm (4.50 inches)
0° to 35°C (32° to 95°F)
–40° to 65°C (–40° to 149°F)
2.9 kg (6.37 lb)
2.8 kg (6.1 lb)
3.05 kg (6.64 lb)
2.9 kg (6.37 lb)
Appendix 71
Page 72
Environmental
Temperature range:
Operating
Storage
Relative humidity (maximum):
Operating
Storage
Maximum vibration (using a
www.dell.com | support.dell.com
random-vibration spectrum that simulates user environment):
Operating
Storage
Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):
Operating
Storage
Altitude (maximum):
Operating
Storage
0° to 40°C (32° to 104°F) –40° to 65°C (–40° to 149°F)
10% to 90% (noncondensing)
5% to 95% (noncondensing)
0.66 GRMS
1.3 GRMS
142 G
163 G
–15.2 to 3048 m (–50 to 10,000 ft)
–15.2 to 10,668 m (–50 to 35,000 ft)

Using the System Setup Program

Overview

The system setup screens display the current setup information and settings for your computer, such as:
System configuration
Boot order
Boot (start-up) configuration and docking-device configuration settings
Basic device-configuration settings
System security and hard-drive password settings
72 Appendix
NOTE: Your operating system may automatically configure most of the options available in system setup,
thus overriding options that you set through system setup. For more information on configuring features for your operating system, see the Help and Support Center. To access help, see page 11.
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do
not change the system setup settings. Certain changes might make your computer work incorrectly.
Page 73

Viewing the System Setup Screens

1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

System Setup Screens

NOTE: For information about a specific item on a system setup screen, highlight the item and see the
Help area on the screen.
On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright.
The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System-setup key functions are listed across the bottom of the screen.

Commonly Used Options

Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The
boot sequence, or boot order,
start the operating system. You can control the boot sequence and enable/disable devices using the
Boot Order
page of system setup.
tells the computer where to look to find the software needed to
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on
page 74.
The
Boot Order
page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
USB Diskette Drive
Hard Drive
ATAPI CD-ROM Drive
•Network
Diagnostics
NOTE: You can only boot (start up) your computer from a CD, CD-RW, or DVD drive installed as a
fixed drive.
During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system.
Appendix 73
Page 74
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key and change its order in the list. To reorder a device in the list, highlight the device and then press <F5> or <F6> to move the highlighted device up or down.
Boot sequence changes take effect as soon as you save the changes and exit system setup.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering system setup. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1
Shut down the computer through the
2
Connect the computer to an electrical outlet.
3
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Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
4
When the boot device list appears, highlight the device from which you want to boot and press <Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at
support.dell.com
Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration
1
. Support for third-party software and peripherals is provided by the original
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Start
menu.
. Additional technical support options may be available for purchase.
2
.
74 Appendix
Page 75

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.
®
Office, Norton Antivirus,

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

Contacting Dell

To contact Dell electronically, you can access the following websites:
www.dell.com
support.dell.com
premiersupport.dell.com
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
(technical support)
(technical support for educational, government, healthcare, and
Country (City) International Access Code Country Code City Code
Anguilla General Support
Antigua and Barbuda General Support
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 800-335-0031
1-800-805-5924
Appendix 75
Page 76
Country (City) International Access Code Country Code City Code
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
www.dell.com | support.dell.com
Aruba General Support
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Bahamas General Support
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers: la-techsupport@dell.com
E-mail for servers and EMC: la_enterprise@dell.com
Customer Care
Tech Support
Tech Support Services
Sales
E-mail (Australia): au_tech_support@dell.com
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
Government and Business
Preferred Accounts Division (PAD)
Customer Care
Technical Support (portables and desktops)
Technical Support (servers and workstations)
Corporate Sales
Transaction Sales
Fax
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0-800-444-0730
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
0-810-444-3355
toll-free: 800-1578
1-300-655-533
toll-free: 1-800-633-559
toll-free: 1-800-060-889
toll-free: 1-800-819-339
toll-free: 1-300-655-533
toll-free: 1-800-733-314
toll-free: 1-800-808-385
toll-free: 1-800-808-312
toll-free: 1-800-818-341
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 14
0660 8779
0820 240 530 00
toll-free: 1-866-278-6818
76 Appendix
Page 77
Country (City) International Access Code
Department Name or Service Area,
Website and E-Mail Address Country Code City Code
Barbados General Support
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support
Technical Support Fax
Customer Care
Corporate Sales
Fax
Switchboard
Bermuda General Support
Bolivia General Support
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Technical Support
Technical Support Fax
Customer Care Fax
Sales
British Virgin Islands General Support
Brunei
Country Code: 673
Customer Technical Support (Penang, Malaysia)
Customer Service (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support)
Customer Care (Home Sales/Small Business)
Customer Care (med./large business, government)
Technical Support (Home Sales/Small Business)
Technical Support (med./large bus., government)
Sales (Home Sales/Small Business)
Sales (med./large bus., government)
Spare Parts Sales & Extended Service Sales
Cayman Islands General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-800-534-3066
02 481 92 88
02 481 92 95
02 713 15 .65
02 481 91 00
02 481 92 99
02 481 91 00
1-800-342-0671
toll-free: 800-10-0238
0800 90 3355
51 481 5470
51 481 5480
0800 90 3390
toll-free: 1-866-278-6820
604 633 4966
604 633 4949
604 633 4955
toll-free: 1-800-247-9362
toll-free: 1-800-847-4096
toll-free: 1-800-326-9463
toll-free: 1-800-847-4096
toll-free: 1-800-387-5757
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
18664403355
1-800-805-7541
Appendix 77
Page 78
Country (City) International Access Code Country Code City Code
Chile (Santiago)
Country Code: 56
City Code: 2
China (Xiamen)
Country Code: 86
City Code: 592
www.dell.com | support.dell.com
Department Name or Service Area,
Website and E-Mail Address
Sales, Customer Support, and Technical Support
Technical Support website: support.dell.com.cn
Technical Support E-mail: cn_support@dell.com
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
Technical Support (Dell™ Dimension™ and Inspiron™)
Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
Technical Support (servers and storage)
Technical Support (projectors, PDAs, switches, routers, and so on)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1230-020-4823
592 818 1350
toll-free: 800 858 2969
toll-free: 800 858 0950
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (printers)
Customer Care
Customer Care Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
Large Corporate Accounts North Government and Education
Large Corporate Accounts East
Large Corporate Accounts East Government and Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
Colombia General Support
78 Appendix
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
toll-free: 800 858 2020
toll-free: 800 858 2669
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
980-9-15-3978
Page 79
Country (City) International Access Code Country Code City Code
Costa Rica General Support
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Dominica General Support
Dominican Republic General Support
Ecuador General Support
El Salvador General Support
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
Customer Care
Fax
Tech Fax
Switchboard
Website: support.euro.dell.com
E-mail: support.euro.dell.com/dk/da/emaildell/
Technical Support
Customer Care (Relational)
Home/Small Business Customer Care
Switchboard (Relational)
Switchboard Fax (Relational)
Switchboard (Home/Small Business)
Switchboard Fax (Home/Small Business)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fi/fi/emaildell/
Technical Support
Customer Care
Fax
Switchboard
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
0800-012-0435
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
toll-free: 1-866-278-6821
1-800-148-0530
toll-free: 999-119
01-899-753-0777
09 253 313 60
09 253 313 38
09 253 313 99
09 253 313 00
Appendix 79
Page 80
Country (City) International Access Code Country Code City Code
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
www.dell.com | support.dell.com
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support
Customer Care
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
Customer Care
Switchboard
Sales
Fax
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000
80 Appendix
Page 81
Country (City) International Access Code Country Code City Code
Greece
International Access Code: 00
Country Code: 30
Grenada General Support
Guatemala General Support
Guyana General Support
Hong Kong
International Access Code: 001
Country Code: 852
India Technical Support
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
Fax
Website: support.ap.dell.com
Technical Support E-mail: apsupport@dell.com
Technical Support (Dimension and Inspiron)
Technical Support (OptiPlex, Latitude, and Dell Precision)
Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)
Customer Care
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
Sales (Large Corporate Accounts)
Sales (Home and Small Business)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
00800-44 14 95 18
00800-44 14 00 83
2108129810
2108129811
2108129800
2108129812
toll-free: 1-866-540-3355
1-800-999-0136
toll-free: 1-877-270-4609
2969 3188
2969 3191
2969 3196
3416 0910
3416 0907
3416 0908
3416 0912
2969 3105
1600 33 8045
1600 33 8044
1600 33 8046
Appendix 81
Page 82
Country (City) International Access Code Country Code City Code
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
www.dell.com | support.dell.com
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Jamaica General Support (dial from within Jamaica only)
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Technical Support
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Fax/Sales Fax
Switchboard
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
Customer Care
Fax
Switchboard
Corporate
Technical Support
Customer Care
Fax
Switchboard
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
01 204 0103
01 204 4444
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
1-800-682-3639
82 Appendix
Page 83
Country (City) International Access Code Country Code City Code
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
Website: support.jp.dell.com
Technical Support (servers)
Technical Support outside of Japan (servers)
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and Inspiron)
Technical Support (Dell Precision, OptiPlex, and Latitude)
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers, routers)
Technical Support outside of Japan (PDAs, projectors, printers, routers)
Faxbox Service
24-Hour Automated Order Service
Customer Care
Business Sales Division (up to 400 employees)
Preferred Accounts Division Sales (over 400 employees)
Large Corporate Accounts Sales (over 3500 employees)
Public Sales (government agencies, educational institutions, and medical institutions)
Global Segment Japan
Individual User
Switchboard
Technical Support
Sales
Customer Service (Penang, Malaysia)
Fax
Switchboard
Technical Support (Electronics and Accessories)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
044-556-3430
044-556-1469
044-556-3469
044-556-1760
044-556-4300
toll-free: 080-200-3800
toll-free: 080-200-3600
604 633 4949
2194-6202
2194-6000
toll-free: 080-200-3801
Appendix 83
Page 84
Country (City) International Access Code Country Code City Code
Latin America Customer Technical Support (Austin, Texas,
U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
www.dell.com | support.dell.com
Luxembourg
International Access Code: 00
Country Code: 352
Macao
Country Code: 853
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
SalesFax (Austin, Texas, U.S.A.)
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
Corporate Sales (Brussels, Belgium)
Customer Care (Brussels, Belgium)
Fax (Brussels, Belgium)
Switchboard (Brussels, Belgium)
Technical Support
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and Latitude)
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia)
Transaction Sales
Corporate Sales
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
512 728-4093
512 728-3619
512 728-3883
512 728-4397
512 728-4600
or 512 728-3772
3420808075
toll-free: 080016884
02 481 91 00
02 481 91 19
02 481 92 99
02 481 91 00
toll-free: 0800 105
34 160 910
29 693 115
toll-free: 1 800 88 0193
toll-free: 1 800 88 1306
toll-free: 1800 88 1386
04 633 4949
toll-free: 1 800 888 202
toll-free: 1 800 888 213
84 Appendix
Page 85
Country (City) International Access Code Country Code City Code
Mexico
International Access Code: 00
Country Code: 52
Montserrat General Support
Netherlands Antilles General Support
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
New Zealand
International Access Code: 00
Country Code: 64
Nicaragua General Support
Customer Technical Support
Sales
Customer Service
Main
Website: support.euro.dell.com
Technical Support
Technical Support Fax
Home/Small Business Customer Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
E-mail (New Zealand): nz_tech_support@dell.com
E-mail (Australia): au_tech_support@dell.com
Technical Support (for desktop and portable computers)
Technical Support (for servers and workstations)
Home and Small Business
Government and Business
Sales
Fax
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
50-81-8800
or 01-800-888-3355
001-877-384-8979
or 001-877-269-3383
50-81-8800
or 01-800-888-3355
toll-free: 1-866-278-6822
001-800-882-1519
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
toll-free:
toll-free: 0800 443 563
0800 446 255
0800 446 255
0800 444 617
0800 441 567
0800 441 566
001-800-220-1006
Appendix 85
Page 86
Country (City) International Access Code Country Code City Code
Norway (Lysaker)
International Access Code: 00
Country Code: 47
www.dell.com | support.dell.com
Pan am a General Support
Peru General Support
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Portugal
International Access Code: 00
Country Code: 351
Puerto Rico General Support
St. Kitts and Nevis General Support
St. Lucia General Support
St. Vincent and the Grenadines General Support
Website: support.euro.dell.com
E-mail: support.euro.dell.com/no/no/emaildell/
Technical Support
Relational Customer Care
Home/Small Business Customer Care
Switchboard
Fax Switchboard
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone
Customer Care
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
Customer Care
Sales
Fax
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
671 16882
671 17575
23162298
671 16800
671 16865
001-800-507-0962
0800-50-669
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
1-800-805-7545
toll-free: 1-877-441-4731
1-800-882-1521
toll-free: 1-877-270-4609
86 Appendix
Page 87
Country (City) International Access Code Country Code City Code
Singapore (Singapore)
International Access Code: 005
Country Code: 65
Slovakia (Prague)
International Access Code: 00
Country Code: 421
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Southeast Asian and Pacific Countries
Department Name or Service Area,
Website and E-Mail Address
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
Technical Support (OptiPlex, Latitude, and Dell Precision)
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia)
Transaction Sales
Corporate Sales
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
Customer Care
Fax
Tech Fax
Switchboard (Sales)
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue
Technical Support
Customer Care
Sales
Fax
Switchboard
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1800 394 7430
toll-free: 1800 394 7488
toll-free: 1800 394 7478
604 633 4949
toll-free: 18003947412
toll-free:18003947419
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
Appendix 87
Page 88
Country (City) International Access Code Country Code City Code
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
www.dell.com | support.dell.com
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support
Customer Care
Sales
Switchboard
Fax
Corporate
Technical Support
Customer Care
Switchboard
Fax
Website: support.euro.dell.com
E-mail: support.euro.dell.com/se/sv/emaildell/
Technical Support
Relational Customer Care
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Technical Support Fax
Sales
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business)
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
902 100 130
902 115 236
91 722 92 00
91 722 95 83
08 590 05 199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
0844 811 411
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01
88 Appendix
Page 89
Country (City) International Access Code Country Code City Code
Ta i wa n
International Access Code: 002
Country Code: 886
Thailand
International Access Code: 001
Country Code: 66
Trinidad/Tobago General Support
Turks and Caicos Islands General Support
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories)
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
Transaction Sales
Corporate Sales
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell Precision)
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia)
Corporate Sales
Transaction Sales
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 00801 86 1011
toll-free: 00801 60 1256
toll-free: 00801 65 1228
toll-free: 00801 651 227
toll-free: 1800 0060 07
toll-free: 1800 0600 09
604 633 4949
toll-free: 1800 006 009
toll-free: 1800 006 006
1-800-805-8035
toll-free: 1-866-540-3355
Appendix 89
Page 90
Country (City) International Access Code Country Code City Code
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
www.dell.com | support.dell.com
Uruguay General Support
Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])
Technical Support (direct and general)
Global Accounts Customer Care
Home and Small Business Customer Care
Corporate Customer Care
Preferred Accounts (500–5000 employees) Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
Home and Small Business Sales
Corporate/Public Sector Sales
Home and Small Business Fax
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
0870 908 0500
0870 908 0800
01344 373 186
0870 906 0010
01344 373 185
0870 906 0010
01344 373 193
01344 373 199
01344 373 194
0870 907 4000
01344 860 456
0870 907 4006
toll-free: 000-413-598-2521
90 Appendix
Page 91
Country (City) International Access Code Country Code City Code
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
U.S. Virgin Islands General Support
Venezuela General Support
Automated Order-Status Service
AutoTech (portable and desktop computers)
Consumer (Home and Home Office)
Technical Support
Customer Service
DellNet™ Service and Support
Employee Purchase Program (EPP) Customers
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
Financial Services (Dell Preferred Accounts [DPA])
Business
Customer Service and Technical Support
Employee Purchase Program (EPP) Customers
Printers and Projectors Technical Support
Public (government, education, and healthcare)
Customer Service and Technical Support
Employee Purchase Program (EPP) Customers
Dell Sales
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1-800-433-9014
toll-free: 1-800-247-9362
toll-free: 1-800-624-9896
toll-free: 1-800-624-9897
toll-free: 1-877-Dellnet
(1-877-335-5638)
toll-free: 1-800-695-8133
toll-free: 1-877-577-3355
toll-free: 1-800-283-2210
toll-free: 1-800-822-8965
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
toll-free: 1-800-456-3355
toll-free: 1-800-234-1490
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
toll-free: 1-888-798-7561
toll-free: 1-800-671-3355
toll-free: 1-800-357-3355
toll-free: 1-800-247-4618
toll-free: 1-800-727-8320
toll-free: 1-877-DELLTTY
(1-877-335-5889)
1-877-673-3355
8001-3605
Appendix 91
Page 92

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

FCC Notices (U.S. Only)

www.dell.com | support.dell.com
Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to be a Class B digital device.
Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.
all
labels carry an FCC Class B rating as
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s
92 Appendix
Page 93
instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with FCC regulations:
Model number: PP08S
Company name:
Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400
Appendix 93
Page 94
www.dell.com | support.dell.com
94 Appendix
Page 95

Index

A
air vents
description, 20 system view, 20
audio connectors
description, 16 system view, 16
audio. See sound
B
battery
charging, 26 checking the charge, 26 description, 17, 20 installing, 28 low-battery warning, 26 performance, 25 recalibrating, 26 removing, 28 storing, 28 system view, 17, 20
blanks
removing, 36
boot sequence, 73
C
CardBus technology
PC Cards, 35
CD drive
problems, 45
CDs
copying, 29 using, 29
Check Disk, 46
computer
crashes, 50-51 specifications, 67 stops responding, 50
conflicts
software and hardware
incompatibilities, 62
Customizing, 33
D
Dell
contacting, 75, 92 support policy, 74 support site, 10
Dell Diagnostics, 43
Dell Premier Support
website, 9-10
device status lights, 14
description, 14
diagnostics
Dell, 43
display
description, 13 problems, 58 system view, 13
display latch button
description, 13 system view, 13
documentation
help file, 9 online, 10 Setup Diagram, 9 System Information Guide, 9
drivers
about, 60 identifying, 60 reinstalling, 61
drives
problems, 45 See hard drive
DVD drive
problems, 45
DVDs
using, 29
E
error messages, 48
Index 95
Page 96
F
K
N
fan
description, 20 system view, 20
fixed optical drive
description, 17 system view, 17
floppy drive
description, 20 system view, 20
H
hard drive
description, 20 problems, 46 replacing, 40 system view, 20
hardware
conflicts, 62 Dell Diagnostics, 43
Hardware Troubleshooter, 62
Help and Support Center, 11
help file, 9
I
installing parts
before you begin, 39 turning off your computer, 39
Internet connection, 21
IRQ conflicts, 62
keyboard
description, 14 numeric keypad, 31 problems, 49 shortcuts, 32 system view, 14
keyboard status lights
description, 15 system view, 15
keypad
numeric, 31
L
labels
Microsoft Windows, 10 Service Tag, 10
M
memory module cover
description, 20 system view, 20
messages
error, 48
microphone
description, 16-17 system view, 16-17
Microsoft Windows label, 10
modem connector
description, 18 system view, 18
monitor. See display
network
Network Setup Wizard, 38 problems, 53 setting up, 37
network connector
description, 18 system view, 18
Network Setup Wizard, 38
P
PC Card slot
description, 16 system view, 16
PC Cards
blanks, 36 CardBus technology, 35 extended, 35 installing, 35 removing, 36 slot, 35 types, 35 wireless network adapter, 35
power
line conditioners, 23 problems, 53 protection devices, 23 surge protectors, 23 UPS, 23
power button
description, 13 system view, 13
power light
conditions, 53
96 Index
Page 97
printer
cable, 22 connecting, 22 problems, 55 setting up, 22 USB, 22
problems
blue screen, 51 CD drive, 45 computer crashes, 50-51 computer does not start up, 50 computer stops responding, 50 conflicts, 62 Dell Diagnostics, 43 drives, 45 DVD drive, 45 error messages, 48 hard drive, 46 keyboard, 49 lockups, 50 network, 53 power, 53 power light conditions, 53 printer, 55 program crashes, 51 program stops responding, 51 programs and Windows
compatibility, 51 scanner, 55 software, 50-52 sound and speakers, 56 speakers, 56 technical support policy, 74 video and display
R
Restore System, 62
S
safety instructions, 9
scanner
problems, 55
screen. See display
security cable slot
description, 18 system view, 18
Service Tag, 10
Setup Diagram, 9
software
conflicts, 62 problems, 51-52
sound
problems, 56 volume, 56
speakers
description, 14 problems, 56 system view, 14 volume, 56
specifications, 67
support
contacting Dell, 75, 92 policy, 74
system setup program
commonly used options, 73 purpose, 72 screens, 73 viewing, 73
system views
back, 17 bottom, 17, 20 front, 13 left side, 16 right side, 16-17
T
technical support
policy, 74
touch pad
about, 33 customizing, 33 description, 14 system view, 14
troubleshooting
conflicts, 62 Dell Diagnostics, 43 external keyboard
problems, 49 Hardware Troubleshooter, 62 Help and Support Center, 11
U
uninterruptible power supply.
See UPS
UPS, 23
Index 97
Page 98
USB connector
description, 18 system view, 18
V
video connector
description, 19 system view, 19
video. See display
volume
adjusting, 57
W
warranty, 9
Windows XP
Device Driver Rollback, 61 Hardware Troubleshooter, 62 Help and Support Center, 11 Network Setup Wizard, 38 Program Compatibility
Wizard, 5 1
wireless network adapter
PC Cards, 35
wizards
Network Setup Wizard, 38 Program Compatibility
Wizard, 5 1
98 Index
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