Defy DAW369, DAW370 User Manual

Washing Machine

Users Manual

DAW369
DAW370

Record in the space below the listed information for future reference. The serial number is
on the serial label located on the inside of the door of the washing machine.

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DATE OF PURCHASE...

PURCHASED FROM..

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The manufacturer strives for continuous improvement. For this reason, the text and

illustrations in this manual are subject to change without notice.

Page 1

1 Introduction

Dear customer,

Your new Defy washing machine was manufactured in a state of the art facility and has
passed the strictest quality control procedures.

Please read this manual carefully before using your washing machine for the first time and
then store it within easy reach for future reference.

This manual will provide you with information on how to operate and care for your washing
machine to gain the maximum benefit from it.

We trust you will enjoy years of trouble free use.

EXPLANATION OF SYMBOLS

Important information

Warning—Hazardous situations

Warning—Electric shock

PLEASE REGISTER YOUR PRODUCT AT

www.defy.co.za

DEFY APPLIANCES (PTY) LTD
P.O.BOX 12004
JACOBS
DURBAN
4026
SOUTH AFRICA

Page 2

2 Important safety instructions

2.1 General safety

• This washing machine is not intended for

use by persons (including children) with
reduced physical, sensory or mental
capabilities or lack of experience and
knowledge unless they have been given
supervision or instruction concerning the use
of the washing machine by a person
responsible for their safety. Children should
be supervised to ensure that they do not
play with the washing machine.

• Never place the washing machine on a

carpeted floor. Lack of airflow beneath the
washing machine could cause overheating.

• In case of malfunction or maintenance

work, disconnect the washing machine from
the electrical mains immediately. Repairs
must only be made by a qualified technician.

• This washing machine is designed to
resume operating by powering on after a
power interruption. If you wish to cancel the
programme, see "Cancelling the
programme" section.

•The washing machine must be earthed and

the manufacturer and seller do not accept
responsibility for any damage due to
incorrect electrical connection.

•.The washing machine should be plugged

into a 16 Amp, 230 Volt 50 Hz earthed 3 pin
wall socket.

•For safety reasons, the wall socket and the

plug should be accessible after installation. If
the power cord should ever need replacing,
use only a genuine cord available from the
nearest Defy Service Centre. Repairs
should only be made by a qualified
technician.

• The water supply and draining hoses must
be securely fastened and remain
undamaged to prevent water leakage.

• Never open the loading door or remove the
filter while there is still water in the drum as
there is a risk of flooding and injury from hot
water.

• Do not force open the locked loading door.
The loading door will be ready to open a few
minutes after the washing cycle ends. The
lock mechanism may be damaged if force is
used to open the loading door.

• Unplug the product when not in use.

• Never wash the product by spreading or
pouring water onto it! There is the risk of an
electric shock!

Page 3

• Never touch the plug with wet hands!
Never unplug by pulling on the cable, always
pull out by grabbing the plug.

• Use detergents, softeners and
supplements suitable for automatic washing
machines only.

• Follow the instructions on the textile tags
and on the detergent package.

• The product must be unplugged during
installation, maintenance, cleaning and
repairing procedures.

• Always have the installation and repairing
procedures carried out by the Authorized
Service Agent. The Manufacturer shall not
be held liable for damages that may arise
from procedures carried out by unauthorized
persons.

• If the power cable is damaged, it must be
replaced by the manufacturer, after sales
service or a similarly qualified person.

2.2 Intended use

• The washing machine must only be used

domestically and for the purposes for which
it was designed.

2.3 Children's safety

• Electrical products are dangerous for
children. Keep children away from the
washing machine when it is in use. Use child
lock to prevent children from tampering with
the washing machine controls.

• Close the loading door when leaving the
room where the product is located.

• Store all detergents and additives in a safe
place away from the reach of the children by
closing the cover of the detergent container
or sealing the detergent package.

2.4 Package information

• Please ensure that packaging material is

disposed of in a responsible manner. Plastic
bags should be cut up to prevent children
playing with them and accidentally
suffocating.

2.5 Disposing of the washing machine

• This product has been manufactured with
high quality parts and materials which can
be reused and are suitable for recycling. Do
not dispose of the product with normal
domestic waste at the end of its service life.
Please consult your local authorities. Should

you at any time in the future scrap the
washing machine, cut the power cord and
take measures to render the door lock
inoperative thereby preventing children,
when playing, getting trapped inside.

3 Installation

Refer to the nearest Authorised Service
Agent for installation of the machine. Review
the information in the user manual and
ensure that the electricity, water supply and
water drainage systems are appropriate
before calling an Authorized Service Agent.
If they are not, call a qualified technician and
plumber to have any necessary
arrangements carried out.

Preparation of location, electrical, tap water
and waste water installations of the machine
are the customer's responsibility.

Warning: Installation and electrical
connections of the machine must be carried
out by an Authorized Service Agent. The
Manufacturer shall not be held liable for
damages that may arise.

Warning: Prior to installation, visually check
if the machine has any defects on it. If so, do
not have it installed. A damaged machine is
a safety risk.

Ensure that the water inlet and discharge
hoses as well as the power cable are not
folded, pinched or crushed, during or after
installation or cleaning procedures.

Warning: Do not remove the transportation
locks before taking out the packaging
reinforcement.

Warning: Remove the transportation safety
bolts before operating the washing machine
to avoid damaging the machine.

1. Loosen all the bolts with a suitable
spanner until they rotate freely (C).

2. Remove transportation safety bolts by
turning them gently.

3. Attach the plastic covers supplied in the
User Manual bag into the holes on the rear
panel. (P)

3.1 Appropriate installation location

• Place the machine on a rigid floor that has
sufficient load carrying capacity. Do not
place it on a long pile rug or similar surfaces.

• Do not place machine on the power cable.

• Do not install the product at places where
the temperature may fall below 0ºC.

• Place the product at least 10 mm away
from the edges of other furniture.

3.2 Removing packaging reinforcement
Tilt the machine backwards. Remove the
packaging reinforcement by pulling on the
ribbon.

3.3 Removing the transportation locks

Page 4

Keep the transportation safety bolts in a safe
place to reuse when the washing machine
needs to be moved again in the future.

Never move the product without the
transportation safety bolts securely in place!

The water supply pressure required to run the
machine is between 1 - 10 bars (0.1 – 1 MPa).
It is necessary to have 10 – 80 litres of water
flowing from a fully open tap per minute to have
your machine run smoothly. Attach a pressure
reducing valve if water pressure is higher.

If only the single (cold) water-inlet and not the
hot water inlet is going to be used, the supplied
stopper must be installed to the hot water valve
before operating the machine. (Only applies to
machines supplied with a blind stopper).

Warning: Models with a single water inlet
should not be connected to the hot water tap.
In such a case the laundry will be damaged or
the machine will switch to protection mode and
will not operate.

Warning: Do not use old or used water inlet
hoses on the new product. It may cause stains
on your laundry.

3.4 Connecting the water supply

1. Connect the special hoses supplied with
the product to the water inlets on the
product. Red hose (left) (max. 90 ºC) is for
hot water inlet, blue hose (right) (max. 25 ºC)
is for cold water inlet.

Warning: Ensure that the cold and hot water
connections are made correctly when
installing the product, to prevent your laundry
from coming out hot at the end of the
washing process resulting in undue wear.

2. Tighten all hose nuts by hand. Never use
a tool when tightening the nuts.

3. Open the taps completely after finishing
the hose connection and check for water
leaks. If there are any leaks, turn off the tap
and remove the nut. Retighten the nut
carefully after checking the seal. To prevent
water leakages and damages caused by
them, keep the taps closed when the
machine is not in use.

3.5 Connecting to the drain

•The end of the drain hose must be directly

connected to the wastewater drain or to the
washbasin.

Warning: Ensure that the end of the
discharge hose is securely fixed into its
housing to ensure the smooth flow of water
and to avoid any risk of flooding and injury
from hot water.

Ensure that the heights in the figure are
followed.

To prevent flowing of dirty water back into
the machine and to allow for easy discharge,
do not immerse the hose end into dirty water
and do not insert it more than 15 cm into the
drain. If it is too long, carefully cut it shorter.

• The hose should not be twisted, bent or
squeezed shut and must not be stepped on.

•If the length of the hose is too short, add an

original extension hose. The length of the
hose may not be longer than 3.2 m. To avoid
water leaks, the connection between the
extension hose and the drain hose of the
product must be securely fitted with an
appropriate clamp.

3.6 Adjusting the feet

Warning: To ensure that the machine

operates efficiently and vibration-free, it must
be level on its feet. Level the machine by
adjusting the feet. Failure to level and
balance the machine may result in machine
movement and vibration problems.

1. Loosen the lock nuts on the feet by hand.

2. Adjust the feet until the machine stands
level and balanced.

3. Tighten all lock nuts again by hand.

The hose should be attached to a height of
at least 40 cm, and 100 cm at the most.

• Incorrect hose height results in water
discharge from the machine being more
difficult and the laundry may come out
excessively wet.

Page 5

Warning: To prevent the lock nuts from
being damaged, do not use tools to loosen
them.

3.7 Electrical connection

•The washing machine must be earthed and

the manufacturer and seller do not accept
responsibility for any damage due to
incorrect electrical connection.

• Connection must comply with national
regulations.

•Power cable plug must be within easy reach

after installation.

•.The washing machine should be plugged

into a 16 Amp, 230 Volt 50 Hz earthed 3 pin
wall socket.

• If the current value of the fuse or breaker in
the house is less than 16 Amps, have a
qualified electrician install a 16 Amp fuse.

• The voltage specified in the "Technical
specifications" section must be equal to your
mains voltage.

•Do not make connections via extension

cables or multi-plugs.

Warning: Damaged power cables must be

replaced by an Authorized Service Agent.

Transportation of the product

1. Unplug the product before transporting it.

2. Remove water drain and water supply
connections.

3. Drain all water that has remained in the
product.

4. Install transportation safety bolts in the
reverse order of removal procedure.

Never move the product without the
transportation safety bolts properly fixed in
place!

Warning: Packaging materials are
dangerous to children. Keep packaging
materials in a safe place away from reach of
the children.

4 Preparation

4.1 Sorting the laundry

• Sort laundry according to type of fabric,
colour, and degree of soiling and allowable
water temperature.

•Always obey the instructions given on the

garment tags.

4.2 Preparing laundry for washing

• Laundry items with metal attachments such
as, underwired bras, belt buckles or metal
buttons will damage the machine.

Page 6

Remove the metal pieces or wash the
clothes by putting them in a laundry bag or
pillow case.

• Remove all items in pockets such as coins,
pens and paper clips, and turn pockets
inside out and brush pockets. Such objects
may damage the machine and cause noise.

• Put small size clothes such as infant's
socks and nylon stockings in a laundry bag
or pillow case.

• Place curtains in without compressing
them. Remove curtain attachment items.

• Fasten zippers, sew loose buttons and
mend rips and tears.

• Wash “machine washable” or “hand
washable” labelled products with an
appropriate programme only.

• Do not wash colours and whites together.
New, dark coloured cottons release a lot of
dye. Wash them separately.

• Tough stains must be treated properly
before washing. If unsure, check with a dry
cleaner.

• Use only dyes/colour changers and
limescale removers suitable for machine
wash. Always follow package instructions.

• Wash trousers and delicate laundry turned
inside out.

• Keep laundry items made of Angora wool
in the freezer for a few hours before
washing. This will reduce pilling.

• Laundry that has been soiled with flour,
lime dust, milk powder, etc. must be shaken
off before placing into the machine. Dusts
and powders on the laundry may build up on
the inner parts of the machine in time and
can cause damage.

4.3 Things to be done for energy saving

• Operate the machine in the highest
capacity allowed by the programme you
have selected, but do not overload; see
"Programme and consumption table" (5.10).

• Always follow the instructions on the
detergent packaging.

• Wash slightly soiled laundry at low
temperatures.

• Use faster programmes for small quantities
of lightly soiled laundry.

• Do not use prewash and high temperatures
for laundry that is not heavily soiled or
stained.

• If you plan to dry laundry in a dryer, select
the highest spin speed recommended during
the washing process.

• Do not use detergent in excess of the
amount recommended on the detergent
package.

4.4 Initial use
Before first use of the machine, ensure that
all preparations are made in accordance with
the instructions in sections “Important safety
instructions” and “Installation”.
To prepare the machine for washing laundry
for the first time, run the Drum Cleaning
programme. If your product is not equipped
with the Drum Cleaning programme, perform
the Initial Use procedure in accordance with
the methods described under “6.2 Cleaning
the loading door and the drum” section of the
user manual.

Laundry type Weight (g)

Dressing gown 1200

Serviette 100

Duvet cover 700

Bed Sheet 500

Pillowcase 200

Tablecloth 250

Towel 200

Hand towel 100

Evening gown 200

Underwear 100

Men’s overalls 600

Men’s shirt 200

Men’s pyjamas 500

Blouses 100

The loading door is locked while a
programme is running. The door can only be
opened a while after the programme comes
to an end.

Warning: If loading of the laundry has been
incorrectly done, noise and vibration
problems may occur in the machine.

Use an anti-limescale suitable for washing
machines.

Some water might have remained in the
machine due to the quality control processes
in the production. It is not harmful for the
product.

4.5 Correct load capacity
The maximum load capacity depends on the
type of laundry, the degree of soiling and the
washing programme desired.
The machine automatically adjusts the
amount of water according to the weight of
the loaded laundry.

Warning: Follow the information in the
“Programme and consumption table”. When
overloaded, the machine's washing
performance will drop. Moreover, noise and
vibration problems may occur.

4.6 Loading the laundry

1. Open the loading door.

2. Place laundry items loosely into the
machine.

3. Push the loading door to close until you
hear a locking sound. Ensure that no items
are caught in the door.

4.7 Using detergent and softener

When using detergent, softener, starch,
fabric dye, bleach or limescale remover read
the manufacturer's instructions on the
package carefully and follow the dosage
values. Use a measuring cup if available.

Detergent Drawer

The detergent drawer is composed of three
compartments:
– (1) For prewash
– (2) For main wash
– (3) For softener

•(*) in addition, there is a siphon piece in the

softener compartment.

Page 7

Detergent, softener and other cleaning
agents

• Add detergent and softener before starting
the washing programme.

• Never leave the detergent drawer open
while the washing programme is running.

• When using a programme without prewash,
do not put any detergent into the prewash
compartment (compartment no. "1").

• In a programme with prewash, do not put
liquid detergent into the prewash
compartment (compartment no. "1").

• Do not select a programme with prewash if
you are using a detergent bag or dispensing
ball. Place the detergent bag or the
dispensing ball directly among the laundry in
the machine.

• If you are using liquid detergent, do not
forget to place the liquid detergent cup into
the main wash compartment (compartment
no. "2").

Choosing the detergent type

The type of detergent to be used depends
on the type and colour of the fabric.

• Use different detergents for coloured and
white laundry.

• Wash your delicate clothes with special
detergents only (liquid detergent, wool
shampoo, etc.) used solely for delicate
clothes.

• When washing dark coloured clothes and
quilts, it is recommended to use a liquid
detergent.

•Wash woollens with special detergent made

specifically for woollens.

Warning: Use only detergents
manufactured specifically for
washing machines.

Adjusting detergent amount

The amount of washing detergent to be used
depends on the amount of laundry, the
degree of soiling and water hardness.

• Do not use amounts exceeding the dosage
quantities recommended on the detergent
package to avoid problems of excessive
foam and poor rinsing. Using the correct
amount will also save you money and help
the environment.

• Use less detergent for small amounts or
lightly soiled clothes.

Using softeners

Pour the softener into the softener
compartment of the detergent drawer.

• Do not exceed the (>max<) level marking
in the softener compartment.

• If the softener has lost its “fluidity”, dilute it
with water before pouring it into the
detergent drawer.

Using liquid detergents

If the machine has a liquid detergent cup:

• Make sure that you have placed the liquid
detergent cup in compartment no. "2".

•If the liquid detergent has lost its “fluidity”,

dilute it with water before pouring it in the
detergent cup.

If the product does not have a liquid
detergent cup

• Do not use liquid detergent for prewashing
in a programme with prewash.

• Liquid detergent stains clothes when used
with the Delayed Start function. If you are
going to use the Delayed Start function, do
not use liquid detergent.

Using gel and tablet detergent

Apply the following instructions when using
tablet, gel and similar detergents.

• If the gel detergent thickness is fluidal and
your machine does not have a dedicated
liquid detergent cup, pour the gel detergent
into the main wash detergent compartment
during the first water intake. If your machine
has a liquid detergent cup, pour the
detergent into the cup before starting the
programme.

• If the gel detergent thickness is not fluidal
or it is a capsule liquid tablet, place it directly
into the drum before washing.

• Place tablet detergents into the main wash
compartment (compartment no. "2") or
directly into the drum before washing.

Tablet detergents may leave residues in the
detergent compartment. If this should occur,
place the tablet detergent in amongst the
laundry near the lower part of the drum for
future washes.

Page 8

Use the tablet or gel detergent without

selecting the prewash function.