Datacard® SD260L™/SD360™/SD460™ Card Printers
Installation and Administrator’s Guide
January 2017
Part No. 527445-001, Rev. D
Notice
Please do not attempt to operate or repair this equipment without adequate training.
Any use, operation or repair you perform that is not in accordance with the information
contained in this documentation is at your own risk.
Trademark Acknowledgments
Datacard is a registered trademark and service mark of Entrust Datacard Corporation in
the United States and other countries.
Entrust is a registered trademark and service mark in the United States and other
countries.
MasterCard is a registered trademark of MasterCard International Incorporated.
Visa is a registered trademark of Visa International Service Association.
All other product names are the property of their respective owners.
Proprietary Notice
The design and information contained in these materials are protected by US and
international copyright laws.
All drawings and information her ein are the property of En trust Datac ard Corpor ation. All
unauthorized use and reproduction is prohibited.
Entrust Datacard
1187 Park Place
Shakopee, MN 55379
Phone: 952-933-1223
Fax: 952-933-7971
www.entrustdatacard.com
Copyright © 2014–2017 Entrust Datacard Corporation. All rights
reserve d .
ii
Compliance Statements
Liability
The WARNING and CAUTION labels hav e been placed on the equipment for y our saf ety. Please do
not attempt to operate or repair this equipment without adequate training. Any use, operation,
or repair in contravention of this document is at your own risk.
Safety
The following basic safety tips are given t o ensure safe installation, operation, and maintenance
of Entrust Datacard™ equipment.
• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.
• Place the equipment on a stable surface (table) and ensur e floors in the work ar ea ar e dry and
non-slip.
• Know the location of equipment branch circuit interrupt ers or circuit br eak ers and how to turn
them on and off in case of emergency.
• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be
used on electrical fires.
• Know local procedures for first aid and emergency assistance at the customer facility.
• Use adequate lighting at the equipment location.
• Maintain the recommended temperature and humidity range in the equipment area.
iii
Regulatory Compliance
EMC Compliance Notice
To ensure compliance of the model RX10 retransfer printer to the radiated emissions
requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet
cable when connecting to your network
Notice for USA (FCC Notice)
This equipment has been tested and found to comply with the limits for Class A computing
devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with this instruction manual, it may cause
harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be required to correct the
interference at their own e xpense. Changes or modifications not e xpressly appr ov ed by the party
responsible for compliance could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interf erence received, including interference that may cause undesired operation.
Notice for Canada
Industry Canada
This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set
out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage
radioélectrique édicté par le ministère des Communications du Canada.
RSS-Gen, Issue 3, December 2010, Section 7.1.3 User Manual Notice
This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject
to the following two conditions: 1) this device may not cause interference, and 2) this device
must accept any interference, including interference that may cause undesired operation of the
device.
Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son
fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des
interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui
peuvent causer un mauvais fonctionnement du dispositif.
iv
Notice for Europe
The EU Declaration of Conformity can be found on EntrustDatacard.com
WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or
CISPR22. In a domestic/residential environment this equipment may cause radio interference, in
which case the user may be required to take adequate measures.
WEEE: The model RX10 retransf er printer uses a lithium coin cell battery. Refer to the service
manual for battery removal instructions.
Notice for Australia
This is a Class A product. In a domestic enviro nment this product ma y ca use r adio int erf er ence, in
which case the user may be required to take adequate measures.
Notice for China (Simplified Chinese)
警告
此为 A 级产品，在生活环境中，
该产品可能会造成无线电干扰。
在这种情况下，可能需要用户
对干扰采取切实可行的措施。
Notice for Taiwan (Traditional Chinese)
Notice for Japan
Japanese Voluntary Control Council for Interference (VCCI) class A statement
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Korea Communications Commission (KCC) statement
California Proposition 65 Compliance
WARNING: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
Entrust Datacar d believes that its pr oducts ar e not harmful when used as designed. However, the
above warning is made in compliance with the State of California Safe Drinking Water and Toxic
Enforcement Act of 1986, which requires warning labels on products that may contain elements
that the State of California considers harmful.
California Lithium Perchlorate Warning
Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/
perchlorate.
This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best
Management Practices for Perchlorate Materials. This product/part includes a battery that
contains Perchlorate material.
vi
Revision Log
SD260L/SD360/SD460 Card Printers
Installation and Administrator’s Guide
Revision Date Description of Changes
A March 2014 First release of this document (f ormerly Part No. 527249-001).
Updated for SD460 laminating system and XPS Card Printer
Driver 5.0.
B February 2015 Updated for XPS Card Printer Driver 6.0; added IPv6
information.
C November 2015 Updated for XPS Card Printer Driver 6.2 and new printer
firmware functionality
D January 2017 General updates.
vii
viii
Contents
Chapter 1: Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
PC Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Ethernet Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
USB Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Clearance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Secure Printing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Set Up the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Prepare the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Load Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Load the Print Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Load the Cleaning Sleeve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the Ribbon Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Install Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Install a Large Output Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Install the 200-Card Input Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install the Optional Cable Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Plug In and Power On the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Use the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Configure the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Use IPv6 Addressing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Enable IPv6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Use the Card Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Use OpenCard Data Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Chapter 2: Elements of Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Basic Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Printing Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Color Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Full-Panel Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Short-Panel Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Split-Ribbon Color Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manage Color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Print Text in Color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Print Graphics in Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Monochrome Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Monochrome Printing with Full-Color Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Monochrome Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Ribbon Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Print Text in Monochrome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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Print Bar Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Bar Code Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Test Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Card Design Changes That Affect Bar Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Print Bar Codes With the Card Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Apply Topcoat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Non-Printing Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Standard Magnetic Stripe Non-Printing Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Standard Smart Card Non-Printing Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Custom Non-Printing Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Card Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Backgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Image Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Magnetic Stripe Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Magnetic Stripe Data Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Three-Track Option (ISO/IAT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Single-Track Option (JIS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Magnetic Stripe Coercivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Smart Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Smart Card Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Smart Card Codes on the Printer Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Single-Wire Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Settings for Card Design in Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 3: Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printer Manager User Access Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
WebUser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
WebAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
WebService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Access Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Printer Manager Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Print a Printer Manager Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Use Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printer Setting Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
ActivityLog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
VitalProductData. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
FrontPanel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Pick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
x
Flipper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
MagStripeGeneral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
MagStripeCustomTrack 1–3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Laminator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
LaminateType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Update Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Set Job Queue State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
TroubleShooting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Reset Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Print Request Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Reset Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Printer Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Personalization Tools Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Managed Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Add Card Stock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Maintenance Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Log Out Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Chapter 4: Supplies and Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Print Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Color Print Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Full-Panel Color Print Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Short-Panel Color Print Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Color Print Ribbon Kits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Monochrome Print Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Monochrome Print Ribbon Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Ribbon Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Print Ribbon Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Laminator Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Topcoat and Patch Overlays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Overlay Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Card Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Card Material. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Pre-Punched Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
New Cards for Color Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Adhesive-Backed Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Card Quality Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Card Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Card Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Card Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
xi
Cleaning Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Printhead Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Print Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cleaning Roller Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Laminator Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Impresser Die . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Large Output Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
200-Card Input Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Cables and Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
USB Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Network Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
USB Smart Card Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Appendix A: SD460 Laminating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
About the SD460 System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
SD460 Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
System Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Clearance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
SD460 Electrical Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3
Unpack the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Bolt-Down Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Assemble the Printer and Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A -7
Connect the Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-8
Connect the SD460 System to a PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Connect a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Connect a Network Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Load Laminator Overlay Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Power On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
Print a Test Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
Use the Card Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
Use the Printer LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
Use Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
Verify the Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
xii
Chapter 1: Installation
This chapter describes system requirements and provides setup
instructions for the Datacard® SD™ Series Card Printers.
Your installation may have additional requirements for a car d production environment. Consult
your system administrator to determine the optimum location for card production.
For Card Printer Driv er installation troubleshooting and card production
troubleshooting information, refer to your printer’s Driver Guide and User’s Guide.
PC Requirements
Use a PC that meets or exceeds the following:
A 32- or 64-bit processor, running at 2 GHz or faster
4 GB or more memory (RAM) and at least 1 GB free space on the hard drive
One of the following operating systems supported by the XPS Card Printer Driver:
Windows 10, 32- or 64-bit
Windows 8.1, 32- or 64-bit
Windows 7, 32- or 64-bit
Windows Server 2012, R2, 64-bit
Windows Server 2008, R2, 64-bit
A USB 2.0 port or Ethernet network connection. The printer can use only one connection
type at a time.
ID software or other card production software to capture and organize the data to print on
each card
SD260L/SD360/SD460 Installation and Administrator’s Guide 1
Ethernet Requirements
Y ou can c onnect many network prin ter s to one PC. The maximum number of printer s depends on
the capacity of the network to deliver data to the printer.
To install a printer on a network, the following components are required:
An Ethernet network that uses the TCP/IP protocol and can run at 100 megabits per second,
also called 100base-T. Printers also support 10base-T.
An Ethernet cable to connect the printer to the network. An Ethernet cable is not supplied
with the printer.
A PC that meets the “PC Requirements” described on page 1, and is connected to and
communicating with the network.
USB Requirements
You can connect up to eight card printers to a PC using USB cables.
To install a printer using a USB connection, the following components are required:
A high-speed USB port. USB 2.0 is required.
A USB 2.0 cable to connect the printer to the PC. A USB cable is supplied with the printer.
A PC that meets the “PC Requirements” described on page 1.
If you need to connect two card printers to a PC with one USB port, use a single, independently
powered USB hub to which you can connect both printers.
Electrical Requirements
The power supply detects the input voltage and works within the range stated.
Printer Model
SD260L or SD360 110–240V/50–60 Hz/1.5Amp 24V/3.0Amp/72W
Input Output
Electrical Requirements
SD460 Refer to “SD460 Electrical Requirement s” on page A-3.
2 Installation
8.8 in
224 mm
6.87 in
174 mm
21.2 in
539 mm
Site Requirements
Set up and use the printer in an environment that meets the following requirements.
Place the printer in an environment with temper atures r anging from 60° t o 95°F (15° to 35°C).
Use a single-phase, 3-wire, grounded receptacle.
Place the printer and its supplies in a clean office environment, keeping paper and foreign
materials off of the equipment.
Place the printer in a location that provides the following:
A sturdy, level surface. Avoid unstable locations.
A surface that allows easy user access. Refer to “Printer Dimensions” for more
information.
Enough space to open all printer doors and to access power cords and data cables. Refer
to “Clearance Requirements” on page4.
Enough space around the printer to allow for ventilation.
Place the printer away from direct sunlight.
Do not place the printer near heating ducts, fans, or other air vents.
Do not use the printer for purposes other than the intended use.
Printer Dimensions
The external printer dimensions are shown in the following illustration.
SD260L/SD360/SD460 Installation and Administrator’s Guide 3
14 in
356 mm
14 in
356 mm
21.2 in
539 mm
12.94 in
329 mm
Clearance Requirements
The following measurements show the printer dimensions when the input hopper and printer
cover are open.
We recommend that you provide a minimum of 3 inches (76.2 mm) of additional
clearance around the printer to maintain access to the power cord and data cables,
to load and remove cards and supplies, and to provide ventila t ion.
Options such as a large output hopper and 200-card input hopper add height to the printer.
Additional clearance is required when using these options.
Refer to “SD460 Site Requirements” on pageA-2 for SD460 site information.
4 Installation
Secure Printing Requirements
Secure printing consists of encrypting print commands and card data and transmitting the
information securely from the PC to the printer. To use encryption, your printer must support
secure printing. Printers that support secure printing are shipped with all communication
protocols (secure and non-secure) enabled. Ref er to “Behavior” on page 51 for more information
about using the Printer Manager web interface to specify printer security settings.
When you use the Card Printer Driver, make sure that the secur e printing pr otoc ol (DPCL2Secure)
is enabled and that the DPCL2 non-secure communication proto col is disabled. DPCL must r emain
enabled for the Card Printer Driver to function. For more information, refer to your printer’s
Driver Guide.
If your card production site requires secure printing, use the following:
Datacard SD260L, SD360, or SD460 card printers with DPCL2Secure enabled and DPCL2
disabled
Caution: Early models of SD printer s (SD260L print er s with serial numbers below
D11000, and SD360 printers with serial numbers below B17000) do not support
secure printing and handle only non-secure printing. You can install a mix of
secure and non-secure printers, but mak e sur e to connect and ins tall each secur e
printer to the appropriate hos t PC during installation.
A PC that meets the PC requirements cited earlier in this section
Ethernet or USB connections that meet the requirements
A current browser, such as Internet Explorer, Firefox, or Chrome
SD260L/SD360/SD460 Installation and Administrator’s Guide 5
Set Up the Printer
Use the information in the following sections to se t up the prin ter to print cards.
Prepare the Printer
Install Optional Equipment on page9
Configure the Printer on page14
Use the Card Printer Driver on page16 or Use OpenCard Data Format on page17
Refer to Appendix A: "SD460 Laminating System” to set up the SD460 Laminating System.
Prepare the Printer
To prepare the printer to print cards, load blank card stock into the input hopper, and load print
ribbon and a cleaning sleeve onto the print cartridge.
Load Cards
If you are using a manual feed prin ter, skip this step and keep a supply of blank cards close to the
printer.
Do the following to load car ds int o the print er:
1. Open the input hopper.
2. Load the cards into the input hopper.
Cards can stick together. Slide or fan the
cards to separate the edges be f ore placing
them in the hopper. Handle cards by their
edges only. Refer to “Card Handling” on
page96 for mo re information.
Insert ISO magnetic stripe cards with
Insert smart cards with the smart card chip facing up and toward the back of the hopper.
the stripe (back side) facing down and
toward the right.
A diagram inside the hopper shows the correct orientation for each type of card.
3. Close the input hopper.
6 Installation
Load the Print Ribbon
Load the ribbon when you install the printer and when the ribbon runs out.
1. Open the printer cover.
2. Remove the print ribbon cartridge.
3. Load a full roll of print ribbon (the blue spool) onto
the spindle closest to the cartridge handle until it
clicks into place.
4. Place the silver take-up spool on the spindle with
the black gear until it clicks into place.
5. Wind the take-up spool counter c lockwise one full
turn.
Load the Cleaning Sleeve
The cleaning sleeve removes debris from the card
before printing begins. It fits on a spindle that mounts
on the print ribbon cartridge. The printer ships with the
cleaning roller spindle in the accessory box.
1. Locate the cleaning roller spindle and slide the
spindle into the cleaning sleeve (a).
2. Place the spindle with cleaning sleeve onto the
ribbon cartridge (b).
3. Remove the protective wrapper from the cleaning
sleeve (c).
Load a new cleaning sleeve with each new roll of print ribbon, if you notice debris
on the printed cards, or if the cleaning sleeve is no longer sticky.
SD260L/SD360/SD460 Installation and Administrator’s Guide 7
Install the Ribbon Cartridge
Install the assembled print ribbon cartridge into the printer.
1. Open the printer cover.
2. Hold the print ribbon cartridge by the handle and
lower it into the printer with the handle toward the
front of the printer.
3. Make sure that the ribbon cartridge is correctly
positioned in the guides.
4. Close the printer cover. Press down on the ridges on
the front of the cover to make sure that it latches
completely on both sides.
8 Installation
Base Sections
Large Output
Hopper
Standard Output
Hopper
Install Optional Equipment
You can install additional equipment on the printer depending on your requirements.
Install a Large Output Hopper
The output hopper included with the printer holds about 25 0.030 in. (0.762 mm) cards. The
printer also can be used with an optional large output hopper that holds up to 100 cards.
You cannot install the large output hopper on the SD460 system. A 100-card
laminator output hopper is standard on the SD460 s ystem.
The large output hopper kit includes two base sections and the large output hopper. The two
base sections are identical, with hooks (marked by green circles) that at t ach to the bot t om of the
printer. To assemble the base, arrange the base sections back to back, as shown.
SD260L/SD360/SD460 Installation and Administrator’s Guide 9
You can remove the standard hopper and attach the large output hopper without using tools.
Do the following to attach the printer to the bases, and to install the larger output hopper. You
also can refer to the instructions shipped with the large output hopper kit.
1. Position one base section with the open end facing the back of the printer.
2. Lift the printer over the base section.
3. Align the tabs in the base with the slots in the bottom of the printer.
4. Push up to insert the four tabs in the slots, and then push the base forward to lock it to the
printer.
5. Position the other base section with the opening facing the front of the printer.
6. Push up to insert the four tabs in the slots and then push the base back to lock it to the
printer.
7. Remove the 25-card output hopper from the printer. Slide it out, similar to a drawer.
8. Slide the 100-card output hopper into the assembled base and printer. Make sure that the
tabs (shown in circles in the illustration) secure the hopper to the printer.
HINTS & TIPS
The base sections contain drawers, useful for holding cards, cleaning swabs, or other
frequently used items. The drawers can be opened from either the left or right side of the
printer.
The base and large output hopper remain attached when the printer is moved or carried.
If you install the 100-card output hopper, change the Printer Manager Printer Setting >
Transport EjectHopperSpeed setting to ehs_Extended. This allows completed cards to
stack properly in the larger output hopper. Refer to “Transport” on page 61 for
complete informat ion.
10 Installation
Hopper Release Tab
Install the 200-Card Input Hopper
The standard input hopper can hold about 100 0.030 in. (0.762 mm) cards. The printers can be
upgraded to use a 200-card input hopper.
The 200-card input hopper kit includes the larger hopper with an attached cover. The standard
hopper can be removed, and the 200-card hopper can be installed, without using tools. You also
can refer to the instructions shipped with the 200-card input hopper kit.
1. Open the input hopper.
2. Press the release tab located on the
back wall of the hopper while lifting
the hopper up and off the printer.
3. Install the 200-card input hopper by
aligning the tabs with the slots on
the printer.
4. Push the hopper down until it clicks
into place.
5. Load up to 200 cards in the hopper
and close the hopper cover. The
printer is ready to print cards.
SD260L/SD360/SD460 Installation and Administrator’s Guide 11
Install the Optional Cable Lock
The cable lock is a user-inst alled fe ature that does not r equire special tools to install. The pack age
contains a cable lock, instructions, and a me tal security pla te. The security pla te is inst alled in the
printer and is designed to accommodate the T-bar of the cable lock.
The cable lock is available with either a key or combination lock.
1. Prepare the printer by installing the metal security plate:
a. Tip the printer on its right side.
b. Locate the security plate receptacle on the
underside of the printer towar d the back left
side.
c. Insert the security plate into the receptacle
with the open end toward the printer.
d. Insert the T-bar of the cable lock through the
printer opening into the security plate.
2. Follow the instructions included with the cable
lock to complete the installation.
12 Installation
Plug In and Power On the Printer
Plug in the printer power cords and connect the printer to a facility power source.
To connect an SD460 laminating system, refer to Appendix A: "SD460 Laminating
System”.
Press the POWER button on the front panel to power on the printer. The front panel LCD displays
Ready when the printer is ready to print.
SD260L/SD360/SD460 Installation and Administrator’s Guide 13
User Light &
User Button
Up
Arrow
Enter
Down
Arrow
Power
Button
Status Lights
Ribbon
Cards
LCD Panel
Use the Front Panel
The front panel of the printer provides the c on t rols you need to operate the s y stem. Refer t o the
printer’s User’s Guide for complete information about using the front panel.
Configure the Printer
The card printers support both IPv4 and IPv6 addr essing. If y our netw ork environment uses IPv6,
you may be required to use the LCD Configuration menu to enable the IPv6 settings that manage
the printer communication over an Ethernet network. You do not need to make any configuration
changes to use IPv4.
Use IPv6 Addressing
The expanded address space provided by IPv6 is becoming increasingly common in network
environments. A printer on an IPv6 network can be configured to use one or more of the
following methods, depending on how the network is set up:
Link Local IPv6 address: The printer and PC clients are restricted to the same subnet. Link
local is enabled automatically when IPv6 is enabled and offers the best security for your
network.
DHCPv6: A DHCPv6 server is externally configured to give out an IPv6 address.
Stateless Address AutoConfigur ation (SLAAC): One or more r outers with IPv6 enabled on the
subnet give out a subnet prefix that allows access to IP addresses.
Manual IPv6 Address: The printer has a designated IPv6 address on a specified subnet. The
address does not change without manual intervention. This is similar to an IPv4 static IP
address.
To use IPv6 with the card printer, you need to connect to an IPv6 network and enable one or
more address configuration methods . Link local, DHCPv6, and SLAAC automatically configure an
address, but may require the necessary network support (DHCPv6 and routers). Refer to “Enable
IPv6” on page15 for complete information about how to enable IPv6.
14 Installation
2X
This Guide assumes that your IPv6 network is configured and that you have the
information you need to set up the card printer. If you need information about your
network configuration, contact your network administrator.
Enable IPv6
Use the front panel Configuration menu to enable the IPv6 option used by your network.
The following example illustrates enabling a Manual IPv6 address.
1. Enter the menu system.
a. Press the U
b. Press E
SER button to suspend the printer.
NTER key enter the menu system.
c. Press the down arrow key until Configuration displays on
line 2.
d. Press E
NTER to enter the Configuration menu.
e. Press the down arrow to display Network IPv6 on line 2.
f. Press E
NTER to enter the Network IPv6 menu.
2. Set the IP Mode.
The IP Mode determines whether the printer uses IPv4-only or
both IPv4 and IPv6 addressing.
a. Press E
SD260L/SD360/SD460 Installation and Administrator’s Guide 15
NTER to enter the IP Mode menu.
b. Press the down arrow to display DualStack on line 2.
Specifying DualStack allows the printer to use both IPv4
and IPv6 addresses.
c. Press E
NTER to set the IP Mode.
The IP Mode must be set to DualStack to allow any of the following settings to
be used. If you want to use IPv4-only in the future, change the IP Mode to IPv4.
The printer retains the IPv6 set t ings specified below, but they are not used. This
allows you to return to IPv6 at a later time.
3. Press the down arrow until the type of addressing you
want to enable displays on line 2.
DHCPv6
SLAAC
Manual
The printer can have multiple IPv6 addresses, depending on your network
environment. All of the IPv6 addresses can be used to access the printer.
4. Press ENTER to open the selected address menu.
5. Press the arrow keys to enable the IPv6 address method.
6. Press E
NTER to confirm your selection.
Use the Card Printer Driver
The Card Printer Driver uses Microsoft XPS print technology to support printing from currently
available Microsoft Windows applications.
To use the SD Series card printer with the Card Printer Driv er, you must install and configure the
driver. Refer to the printer’s Driver Guide for complete in formation about installing and using the
Card Printer Driver.
16 Installation
Use OpenCard Data Format
The SD360 card printer can print cards sent to the printer using the OpenCard data format. The
OpenCard option must be enabled at the factory. For more information about setting up and
using the OpenCard option, refer to the SD/CD Series Card Printers OpenCard Data Format Guide.
The OpenCard Data Format option is not supported by the Card Printer Driver.
When OpenCard is enabled, the Card Printer Driver cannot be used to
communicate with the printer.
The SD460 system does not support the OpenCard format.
SD260L/SD360/SD460 Installation and Administrator’s Guide 17
18 Installation
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