DataCard CR805 User Manual

Entrust Datacard™ CR805™ Retransfer Card Printer

User’s Guide

September 2017

Part No. 527691-001, Rev. C

Notice

Please do not attempt to operate or repair this equipment without adequate training.
Any use, operation or repair you perform that is not in accordance with the information
contained in this documentation is at your own risk.

Trademark Acknowledgments

Datacard is a registered trademark and service mark of Entrust Datacard Corporation in
the United States and other countries.

Entrust is a registered trademark and service mark in the United States and other
countries.

MasterCard is a registered trademark of MasterCard International Incorporated.
Visa is a registered trademark of Visa International Service Association.
All other product names are the property of their respective owners.

Proprietary Notice

The design and information contained in these materials are protected by US and
international copyright laws.

All drawings and information her ein are the property of En trust Datac ard Corpor ation. All
unauthorized use and reproduction is prohibited.

Entrust Datacard

1187 Park Place
Shakopee, MN 55379
Phone: [phone]
Fax: [phone]

www.entrustdatacard.com

Copyright © 2016, 2017 Entrust Datacard Corporation. All rights
reserve d .

ii

Compliance Statements

Liability

The WARNING and CAUTION labels hav e been placed on the equipment for y our saf ety. Please do
not attempt to operate or repair this equipment without adequate training. Any use, operation,
or repair in contravention of this document is at your own risk.

Safety

The following basic safety tips are given t o ensure safe installation, operation, and maintenance
of Entrust Datacard™ equipment.

• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.

• Place the equipment on a stable surface (table) and ensur e floors in the work ar ea ar e dry and
non-slip.

• Know the location of equipment branch circuit interrupt ers or circuit br eak ers and how to turn
them on and off in case of emergency.

• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be
used on electrical fires.

• Know local procedures for first aid and emergency assistance at the customer facility.

• Use adequate lighting at the equipment location.

• Maintain the recommended temperature and humidity range in the equipment area.

iii

Regulatory Compliance

EMC Compliance Notice

To ensure compliance of the model RX10 retransfer printer to the radiated emissions
requirements for class “A” Inf ormation Technology Equipment, be sure to use a shielded E thernet
cable when connecting to your network

Notice for USA (FCC Notice)

This equipment has been tested and found to comply with the limits for Class A computing
devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with this instruction manual, it may cause
harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be required to correct the
interference at their own e xpense. Changes or modifications not expr essly approv ed by the party
responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interf erence received, including interference that may cause undesired operation.

Notice for Canada

Industry Canada

This digital apparatus does not exceed the Class A limits for radio noise for digital appar atus set
out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillag e
radioélectrique édicté par le ministère des Communications du Canada.

RSS-Gen, Issue 3, December 2010, Section 7.1.3 User Manual Notice

This Device complies with Industry Canada License-exempt RSS standard (s). Operation is subject
to the following two conditions: 1) this device may not cause interference, and 2) this device
must accept any interference, including interference that may cause undesired operation of the
device.

Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son
fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des
interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui
peuvent causer un mauvais fonctionnement du dispositif.

iv

Notice for Europe

The EU Declaration of Conformity can be found on EntrustDatacard.com under product
compliance.

WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or
CISPR22. In a domestic/residential environment this equipment may cause radio interference, in
which case the user may be required to take adequate measures.

WEEE: The model RX10 retransf er printer uses a lithium coin cell battery. Refer to the service
manual for battery removal instructions.

Simplified EU Declaration of Conformity

Entrust Datacard Corporation declares that the fo llowing radio equipment: MXD, MX6000,
MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200,
SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with
the Directive 2014/53/EU.

Intentional Radiator Information

Effective Radiated

Description/Model Number FCC ID Frequency

PX10 Supplies RFID GDI-Q20010 13.56MHz 9.16E-06
PX30 Supplies RFID GDI-Q30030 13.56MHz 9.16E-06
Central Issuance Supplies

RFID
LX30, RX10 Supplies RFID GDI-506241001 13.56MHz 3.03E-05
EX30 Supplies RFID GDI-Q30130 13.56MHz 9.16E-06
FP65 Supplies RFID GDI-Q10055 13.56MHz 3.65E-05
Central Issuance Smartcard

Coupler

EMC Compliance Notice:

GDI-SID004 13.56MHz 1.96E-07

GDI-50543001 13.56MHz 1.45E-05

Power (ERP) mW

For model RX10/Multi-hopper configurations, to ensure c ompliance with Conducted Immunity
standard EN61000-4-6, use USB cables no longer than three meters in length.

v

Notice for Australia

This is a Class A product. In a domestic environment this pr oduct may cause r adio int erf erence, in
which case the user may be required to take adequate measures.

Notice for China (Simplified Chinese)

警告

此为 A 级产品，在生活环境中，
该产品可能会造成无线电干扰。
在这种情况下，可能需要用户
对干扰采取切实可行的措施。

Notice for Taiwan (Traditional Chinese)

Notice for Japan

Japanese Voluntary Control Council for Interference (VCCI) class A statement

Korea Communications Commission (KCC) statement

vi

California Proposition 65 Compliance

WARNING: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wa sh hands after handling.

Entrust Datacar d believes that its pr oducts ar e not harmful when used as designed. However, the
above warning is made in compliance with the State of California Safe Drinking Water and Toxic
Enforcement Act of 1986, which requires warning labels on products that may contain elements
that the State of California considers harmful.

California Lithium Perchlorate Warning

Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/
perchlorate.

This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best
Management Practices for Perchlorate Materials. This product/part includes a battery that
contains Perchlorate material.

vii

viii

Revision Log

CR805 Retransfer Card Printer User’s Guide

Revision Date Description of Changes

01 May 2016 Beta release of this document.
A November 2016 First release of this document.
B August 2017 Added new cleaning procedures and laminator support.
C September 2017 Added multi-hopper support.

ix

x

Contents

Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2: About the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the CR805 Retransfer Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The Front and Right Side of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Single Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Printer with Optional Multi-Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Multi-Hopper Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The Left Side of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

The Back of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Inside the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Printer Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Multi-Hopper Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3: Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Tasks and Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Secure Encryption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Use the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Down Arrow, Up Arrow, and Enter Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

User Button and Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Ribbon Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Card Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Use the LCD Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Retrieve the Printer’s Network IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Retrieve an IPv4 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Retrieve an IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Print a Test Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Select a Card Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Select a Color Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Load and Replace Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Load Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Single Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Use the Exception Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Use the Multi-Hopper Exception Slide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

xi

Replace the Ink Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Replace the Cleaning Sleeve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Replace the Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 4: Print Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Print Cards from ID Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Print Cards from Other Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chapter 5: System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Clean the Printhead Cam Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Clean the Inside of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Empty the Printer Reject Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Clean and Replace the Fan Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Chapter 6: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Locate a Problem Within the Card Production System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Locate a Problem with Basic Printer Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

USB Installation Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Network Installation Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Card Printer Driver Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

The Card Printer Driver does not detect the network-connected printer. . . . . . . . . . . . . 63

The Card Printer Driver does not detect the USB-connected printer . . . . . . . . . . . . . . . . 63

Driver status or Windows print queue does not provide expected data . . . . . . . . . . . . . 64

Printer Messages do not display on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Card Appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Tools for Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Something did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Printing includes unexpected data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

The color printing has flaws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Magnetic Stripe Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Laminator Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Advanced Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Printer Card Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Clear a Card Jam in the K1 Horizontal Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Clear a Card Jam in the K2 Vertical Transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Clear a Card Jam in the Flipper Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Repair a Broken Ink Ribbon or Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

xii

Messages and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Messages on the Printer LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Laminator Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Messages from the Card Printer Driver on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Messages from Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Other Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Respond to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Close and lock doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

100: Request not supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

103: Printer problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

104: Critical problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

105: Magstripe data error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

106: Magstripe data not found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

107: Magstripe read data error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

108: Magstripe read no data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

111: Card not picked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

112: Card hopper empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

113: Close cover to continue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

114: Cover opened during job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

116: Magstripe not available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

117: Reader not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

120: User paused the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

122: Magstripe format problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

149: Option not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

150: Print while unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

151: Failed to lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

152: Insert new card side 2 up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

153: Insert same card side 2 up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

166: C2 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

167: C2 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

168: C2 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

170: Insert new card side 1 up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

171: Insert same card side 1 up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

172: Insert cleaning card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

173: Improper shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

175: C2 supply error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

176: C2 supply type error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

228: C1 printhead error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

229: C2 heat sensor error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

230: C2 heater error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

231: C2 heated roller motion error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

232: Retransfer debow error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

233: Smart card contact fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

xiii

234: K1 transport card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

235: K2 transport card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

236: Flipper module rotate error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

237: C1 supply out or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

238: C1 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

239: C1 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

240: C1 supply error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

241: C1 supply type error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

242: RT1 reject tray full. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

243: Card lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

245: Configuration error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

275: Multi-hopper error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

276: Multi-hopper card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

277: Multi-hopper pick error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Laminator Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

177: Laminator not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

196: Laminator error critical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

197: Laminator entry card problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

198: L1 area card problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

199: L2 area card problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

200: Laminator exit card problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

201: L1 supply problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

202: L1 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

203: L1 supply type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

204: L1 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

205: L1 supply not identified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

206: L2 supply problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

207: L2 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

208: L2 supply type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

209: L2 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

210: L2 supply not identified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

211: L1 heater problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

212: L2 heater problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

213: L1 heater sensor problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

214: L2 heater sensor problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

215: L1 heater roller problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

216: L2 heater roller problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

217: Debow problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

218: Impresser problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

219: Impresser sensor problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

220: Impresser heater problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

221: Bar code scanner problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

222: Firmware version mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

223: Laminator system mismatch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

xiv

Driver-Only Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

500: The printer is not available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

501: The printer connection was lost. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

502: The card data is missing or is not usable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

504: The card data is missing or is not usable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

505: USB communication issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

506: A card is currently processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

507: The printer is unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

508: The printer is shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

509: The printer is offline or suspended. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

510: The printer is unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Driver SDK Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

511: Cannot lock or unlock the printer. Locks are not installed. . . . . . . . . . . . . . . . . 106

512: Cannot lock or unlock the printer. The password is incorrect or invalid. . . . . . 106

513: Cannot lock or unlock the printer. The printer is busy. . . . . . . . . . . . . . . . . . . . . 106

514: Cannot lock or unlock the printer. The cover is open. . . . . . . . . . . . . . . . . . . . . 106

515: Failed to lock or unlock the printer. The locks did not function. . . . . . . . . . . . . 106

516: Timeout expired before bar code could be read.. . . . . . . . . . . . . . . . . . . . . . . 106

517: Wrong printer job ID.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Appendix A: CLM Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

About the Laminator System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Outside the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Laminator Back and Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Laminator Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Laminator Front and Right Side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Inside the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Laminator Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Laminator Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Laminator Overlay Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Load Laminator Overlay Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Verify Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Empty the Laminator Reject Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Clear a Laminator Card Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Clean the Laminator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

xv

xvi

Chapter 1: Introduction

About This Manual

This manual provides user information for the Entrust Datacard™ CR805™ Retransfer Card
Printer. The manual includes:

 An overview of printer components and options, and a description of the system label.
 How to use the printer, including how to power the printer on and off, how to use the front

panel and LCD menus, how to print a test card, how to load and replace supplies, and the
basics of card processing.

 How to perform routine maintenance and troubleshooting tasks.

An additional Installation and Administrator’s Guide is available f or use by administr ator s or other
professionals responsible for setting up the printer. Refer to the Owner’s Library CD.

Intended Audience

The manual is intended for the printer opera tor who is responsible f or printing c ards, loading and
replacing supplies, maintaining the printer, and troubleshooting error conditions.

Technical Support

Use the following to contact Entrust Datacard Technical Phone Support.

Americas +1 800.328.3996 or

EMEA (Europe, Middle East, Africa) [phone]
Asia Pacific [phone]

+1 952.988.2316

CR805 Retransfer Card Printer User’s Guide 1

2 Introduction

Chapter 2: About the Printer

About the CR805 Retransfer Card Printer

The CR805 Retransfer Card Printer uses retransfer technology to produce high-quality, over-the­edge printing on a variety of PVC and non-PVC card materials. The retransfer process provides a
reliable print quality on card surfaces that ha ve minor v ariations, such as those due to smart chips
or RFID antennas embedded in the card.

The retransfer printing process uses two types of supply: a color pigment ink ribbon and a
retransfer film. Heat from a thermal printhead causes the ink pigment to release fr om the ribbon
and adhere to the retransfer material. The film is then bonded to the card using a heat and
pressure process that also applies the film to the edges of the card.

The printer supports several types of c olor ink ribbon. The ribbon typic ally c on tains the following
panels: cyan, magenta, yellow, black, and primer (CMYKP). Ink ribbons also may include an
inhibitor panel that prevents an y ink or retr ansf er material fr om being applied to areas of the card
that have a magnetic stripe or signature panel, or an ultr aviolet fluorescen t (F) panel. Re f er to the
printer’s Installation and Administrator’s Guide for a list of ink ribbons available for the printer.

The printer prints at a resolution of 600 x 600 dpi. It can print on one side or both sides of the
card. It also can encode data on a magnetic stripe or a smart card chip. Magnetic stripe and
contact or contactless smart card capabilities are optional.

The printer also has the ability to apply two layers of the retransfer film on the front side or on
both sides of a card, for added durability.

A 125-card input and 25-card output hopper are standard. A 125-card output hopper is available
and can be installed without tools. In addition, an optional multi-hopper with six input hoppers,
each with a 125-card capacity, is available.

An optional laminator also is available when you purchase your printer, or as a field upgrade
(refer to Appendix A: "CLM Laminator”.)

Refer to “Printer Configuration Label” on page12 for more information about identifying the
factory-installed options in the printer.

CR805 Retransfer Card Printer User’s Guide 3

Input
Hopper

Output
Hopper

Front Panel

Printer Access
Door

Access Door
Handle

Input Hopper
Lock

Access Door
Lock

The Front and Right Side of the Printer

Single Hopper Printer

Input Hopper The input hopper holds cards for printing. The hopper holds

up to 125 cards (0.030 in. or 0.762 mm thickness).

Output Hopper The output hopper holds up to 25 completed cards.
Front P a nel The front panel allows you to work with the print er. It includes

OWER button, the USER button, status lights, and the LCD

the P
panel with navigation keys. Refer to “Use the Front Panel” on

page 19 for a description of the front panel items.

Input Hopper Lock The input hopper lock secures the input hopper. The lock can

be opened using a key, or by using the Card Printer Driver SDK
with your application. Refer to the Windows XPS Driver
Software Development Kit Programmer’s Reference Guide for
more information.

Sending a command to open the lock opens all locks on the
printer and on any attached component.

Printer Access Door The access door provides access to the printer supplies and to

the rear access door release. Open the door to replace
supplies or clear a card jam. A slot inside the door holds the
printer User Ref ere nce Guide, which contains instructions for
performing routine printer tasks.

4 About the Printer

Multi-Hopper
Lock

Input Hoppers 1–6

Output
Hopper

Cartridge Release
Buttons

Lock Bar Release
Button (B1)

Hopper Lock
Bars

Exception
Slide

Access Door Handle The handle allows you to open the printer access door.
Access Door Lock Some printers also may have a lock on the access door. Unlock

the door to access the inside of the printer. The lock can be
opened using the key or through a command issued by an
application.

Sending a command to open the lock opens all locks on the
printer and on any attached component.

Printer with Optional Multi-Hopper

Input Hoppers 1 – 6 Each hopper cartridge in the multi-hopper holds up to 125

cards (0.030 in. or 0.762 mm thickness).

Output Hopper The output hopper holds up to 25 completed cards.
Multi-Hopper Lock The multi-hopper lock secures all six input hoppers. The lock

can be opened using a key, or by using the Card Printer Driver
SDK with your application. Refer to the Windows XPS Driver
Software Development Kit Programmer’s Reference Guide for
more information.

Sending a command to open the lock opens all locks on the
printer and on any attached component.

CR805 Retransfer Card Printer User’s Guide 5

Lock Bar Release
Button (B1)

The release button (B1) releases the lock bars in front of the
input hopper cartridges. Slide the button to the left to release
the bars. You must have unlocked the multi-hopper using the
key or a software command before the lock bars can be
released.

Hopper Lock Bars The lock bars rotate to the left to allow access to the hopper

cartridge doors, so that you can load cards into the cartridges.

Cartridge Release Buttons The cartridge release buttons allow you to remov e the

cartridge from the multi-hopper unit. Push in the buttons,
squeeze the cartridge, and pull it out from the multi-hopper.

Note: You do not need to remove a hopper cartridge to load
cards.

Exception Slide The exception slide allows you to insert a single card into the

printer without unlocking the multi-hopper or opening a
hopper cartridge. Refer to “Use the Multi-Hopper Exception

Slide” on page 34.

6 About the Printer

Cartridge Door
Release Button

Cartridge
Door

Label
Retainer

Card Weight

Multi-Hopper Cartridge

The multi-hopper cartridges can be pulled out from the multi-hopper unit.

Cartridge Door
Release Button

The door release button allows you to open the cartridge door.
Press down on the release button.

Cartridge Door The cartridge door swings down to provide access to the cartridge

to load cards.

Card Weigh t The card weight maintains a downward pressure on the loaded

cards so that they enter the printer properly. Lift the card weight to
the top of the cartridge and gently pull it forward until it locks in
position. A diagram inside the cartridge shows how to position the
card weight and load cards.

Note: Do not place the cards on top of the card weight.

Label Retainer The label retainer allows you to insert a paper label inside the

cartridge door. Use a label to identify the cartridge number or the
type of cards loaded in each cartridge. Use a flathead screw driver to
open the label retainer door.

CR805 Retransfer Card Printer User’s Guide 7

Data Port

Network
Connection

USB
Connection

Power
Connection

Smart Card/Bar Code
Reader USB Connection

Cable Lock
Receptacle

The Left Side of the Printer

Power Connection The power connection provides a plug-in connector for the

printer power supply.

Cable Lock Receptacle The receptacle allows you to insert the security plate bef ore

attaching the optional cable lock.

Smart Card/Bar Code Reader
USB Connection

The connection allows you to connect a loosely coupled
smart card reader and bar code reader (used by some
printers) to the computer.

Data Port The data port allows you to connect the printer to another

component, such as a laminator.

Network Connection The network connection allows you to connect the printer

to an Ethernet network.

USB Connection The USB connection allows you to connect the printer

directly to a computer.

8 About the Printer

Rear Access
Door

Printer Access
Door

Rear Door Fan
and Filter

The Back of the Printer

Rear Access Door The rear access door allows you to clear a card jam in the

vertical transport. You must open the printer access door to
reach the rear access door release (K3). Refer to “Inside the

Printer” on page 10 for information about how to open the

rear access door.

Rear Doo r Fan The fan provides ventilation in the printer to cool the card

after the retransfer process. The fan cont ains a filter that
helps prevent contaminants from entering the printer.
Refer to “Clean and Replace the Fan Filter” on page 56 for
more information.

CR805 Retransfer Card Printer User’s Guide 9

Manual Advance
Knob (K1)

Ink Ribbon
Cartridge (C1)

Ink Ribbon Cartridge
Release Button

Retransfer Film
Cartridge (C2)

Retransfer Film Cartridge
Release Button

Manual Advance
Knob (K2)

Vertical Transport
Area

Rear Access Door
Release (K3)

Inside the Printer

Ink Ribbon Cartridge (C1)

The ink ribbon cartridge (C1) holds the ink print ribbon.

(blue)
Retransfer Film Cartridge (C2)

The retransfer film cartridge (C2) holds the retransfer film.

(yellow)
Cartridge Release Buttons The ink ribbon and retransfer film cartridge release buttons

allow you to remove the cartridges from the printer fo r
loading or error recovery. Press the release button and pull
out the cartridge from the printer.

Vertical Transport The vertical transport area houses the magnetic stripe unit

and the smart card reader. Some CR805 printers also may
include an optional bar code reader that reads and verifies
the bar code on specialized pre-serialized cards.

10 About the Printer

Printhead

Cleaning
Spindle (C3)

Reject Tray (RT1)

Retransfer
Station

Rear Access Door Release (K3) The rear access door release (K3) opens the rear access

door in the back of the printer to clear a card jam in the
vertical transport.

Manual Advance Knob (K1)
Manual Advance Knob (K2)

The manual advance knobs allow you to move a card inside
the printer (K1) or in the vertical transport area (K2) to
clear a card jam. The K2 knob is present only if a magnetic
stripe unit or smart card reader is installed in the printer.

The following illustration shows the inside of the printer when the ink ribbon and retransfer
cartridges are removed.

Printhead The printhead prints the card data on the retransfer film

using the ink ribbon.

Cleaning Spindle (C3) The cleaning spindle (C3) holds the replaceable cleaning

sleeve, which removes dust and other particles from cards
to maintain print quality.

CR805 Retransfer Card Printer User’s Guide 11

Configuration
Label

Retransfer Station The retransfer station houses the heat ed roller that bonds

the retransfer film containing the printed image to the
surface of the card.

Reject Tray (RT1) The reject tray (RT1) holds unfinished cards or cards that

were not processed properly. Empty the reject tray
regularly. Refer to “Empty the Printer Reject Tray” on

page 55.

Note: If your sys tem includes a laminat or, the printer reject
tray is not used. Cards are placed in the laminator reject
tray. Refer to “Laminator Back and Left Side” on page A-2.

Printer Configuration Label

The printer system configuration label shows the
components installed when the printer was built.
It provides information that is useful when
requesting service. The label is located on the
inside of the printer access door, and on the
printer frame behind the retrans f er film cartridge
(you must remove the cartridge to see the label).

The label shows the following information:

 Printer model and serial number
 Configuration, which includes the factory-

installed options in the printer

 Date and country of assembly
 MAC address to use when the printer is connected via an Ethernet network

Additional labels may be attached to the printer to indicate components installed by the dealer
or sales group after the printer was manufactured.

12 About the Printer

Option Configuration Code
Input Hopper H0=No Hopper (Multi-Hopper Ready)

H1=125 Card

Duplex D0=Simplex

D1=Duplex

Magnetic Stripe M1=ISO

M2=JIS
blank=No Magnetic Stripe option

Smart Card Sx=Smart Card option, where x indicates the type of smart card

reader (ref er t o the print er’s Installation and Administrator’s Guide
for a list of smart card readers supported by the printer and their
option codes)

blank=No Smart Card option

Bar Code Scanner B2=Bar Code Scanner

blank=No Bar Code Scanner

Locks L1= H1 Lock

blank=No locks

CR805 Retransfer Card Printer User’s Guide 13

Multi-Hopper Configuration Label

Printer Configuration
Label

Multi-Hopper Configuration Label

The multi-hopper configuration label is located on the back of the multi-hopper. After the multi­hopper is attached to the printer, a second label should be added on the inside of the printer
access door, next to the printer configuration label.

The label shows the following information:

 The name of the multi-hopper module
 Serial number
 Part number
 Configuration code
 Date and country of assembly

14 About the Printer