DataCard CR500 Installation And Administrator's Manual

Datacard® CR500™ Instant Issuance System

Installation and Administrator’s Guide

January 2018

Part No. 527516-001, Rev. B

Notice

Please do not attempt to operate or repair this equipment without adequate training.
Any use, operation or repair you perform that is not in accordance with the information
contained in this documentation is at your own risk.

Trademark Acknowledgments

Datacard is a registered trademark and service mark of Entrust Datacard Corporation in
the United States and other countries.

MasterCard is a registered trademark of MasterCard International Incorporated.
Visa is a registered trademark of Visa International Service Association.
All other product names are the property of their respective owners.

Proprietary Notice

The design and information contained in these materials are protected by US and
international copyright laws.

All drawings and information her ein are the property of En trust Datac ard Corpor ation. All
unauthorized use and reproduction is prohibited.

Entrust Datacard

1187 Park Place
Shakopee, MN 55379
Phone: [phone]
Fax: [phone]

www.entrustdatacard.com

Copyright © 2015, 2018 Entrust Datacard Corporation. All rights
reserve d .

ii

Compliance Statements

Liability

The WARNING and CAUTION labels hav e been placed on the equipment for y our saf ety. Please do
not attempt to operate or repair this equipment without adequate training. Any use, operation,
or repair in contravention of this document is at your own risk.

Safety

The following basic safety tips are given t o ensure safe installation, operation, and maintenance
of Entrust Datacard™ equipment.

• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.

• Place the equipment on a stable surface (table) and ensur e floors in the work ar ea ar e dry and
non-slip.

• Know the location of equipment branch circuit interrupt ers or circuit br eak ers and how to turn
them on and off in case of emergency.

• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be
used on electrical fires.

• Know local procedures for first aid and emergency assistance at the customer facility.

• Use adequate lighting at the equipment location.

• Maintain the recommended temperature and humidity range in the equipment area.

iii

Regulatory Compliance

EMC Compliance Notice

To ensure compliance of the model RX10 retransfer printer to the radiated emissions
requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet
cable when connecting to your network

Notice for USA (FCC Notice)

This equipment has been tested and found to comply with the limits for Class A computing
devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with this instruction manual, it may cause
harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be required to correct the
interference at their own e xpense. Changes or modifications not e xpressly appr ov ed by the party
responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interf erence received, including interference that may cause undesired operation.

Notice for Canada

Industry Canada

This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set
out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage
radioélectrique édicté par le ministère des Communications du Canada.

RSS-Gen, Issue 3, December 2010, Section 7.1.3 User Manual Notice

This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject
to the following two conditions: 1) this device may not cause interference, and 2) this device
must accept any interference, including interference that may cause undesired operation of the
device.

Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son
fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des
interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui
peuvent causer un mauvais fonctionnement du dispositif.

iv

Notice for Europe

The EU Declaration of Conformity can be found on EntrustDatacard.com under product
compliance.

WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or
CISPR22. In a domestic/residential environment this equipment may cause radio interference, in
which case the user may be required to take adequate measures.

WEEE: The model RX10 retransf er printer uses a lithium coin cell battery. Refer to the service
manual for battery removal instructions.

Simplified EU Declaration of Conformity

Entrust Datacard Corporation declares that the fo llowing radio equipment: MXD, MX6000,
MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200,
SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with
the Directive 2014/53/EU.

Intentional Radiator Information

Effective Radiated

Description/Model Number FCC ID Frequency

PX10 Supplies RFID GDI-Q20010 13.56MHz 9.16E-06
PX30 Supplies RFID GDI-Q30030 13.56MHz 9.16E-06
Central Issuance Supplies

RFID
LX30, RX10 Supplies RFID GDI-506241001 13.56MHz 3.03E-05
EX30 Supplies RFID GDI-Q30130 13.56MHz 9.16E-06
FP65 Supplies RFID GDI-Q10055 13.56MHz 3.65E-05
Central Issuance Smartcard

Coupler

EMC Compliance Notice:

GDI-SID004 13.56MHz 1.96E-07

GDI-50543001 13.56MHz 1.45E-05

Power (ERP) mW

For model RX10/Multi-hopper configurations, to ensure c ompliance with Conducted Immunity
standard EN61000-4-6, use USB cables no longer than three meters in length.

v

Notice for Australia

This is a Class A product. In a domestic enviro nment this product ma y ca use r adio int erf er ence, in
which case the user may be required to take adequate measures.

Notice for China (Simplified Chinese)

警告

此为 A 级产品，在生活环境中，
该产品可能会造成无线电干扰。
在这种情况下，可能需要用户
对干扰采取切实可行的措施。

Notice for Taiwan (Traditional Chinese)

Notice for Japan

Japanese Voluntary Control Council for Interference (VCCI) class A statement

Korea Communications Commission (KCC) statement

vi

California Proposition 65 Compliance

WARNING: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

Entrust Datacar d believes that its pr oducts ar e not harmful when used as designed. However, the
above warning is made in compliance with the State of California Safe Drinking Water and Toxic
Enforcement Act of 1986, which requires warning labels on products that may contain elements
that the State of California considers harmful.

California Lithium Perchlorate Warning

Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/
perchlorate.

This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best
Management Practices for Perchlorate Materials. This product/part includes a battery that
contains Perchlorate material.

vii

viii ix

Revision Log

Datacard® CR500 Instant Issuance System

Installation and Administrator’s Guide

Revision Date Description of Changes

A June 2015 First release of this document
B January 2018 Updated printer information

x xi

Contents

Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Related Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

The CR500 Card Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Card Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Security Enclosure Touch Screen and Print Unit Front Panel . . . . . . . . . . . . . . . . . . . . . 4

Printer Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CardWizard Issuance Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Plan the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Packing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Unpack the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Site Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Ventilation Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Work Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Network Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 3: Install the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Use the Bolt-Down Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connect the Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9

Connect the Data Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Power On the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Clean the Print Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Install the Concealed Output Stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Activate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Set or Retrieve the Printer IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Set a Static Printer IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Retrieve the Printer IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Set Up Network Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Verify Network Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Access Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Print a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Additional Setup Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Set Up CardWizard Issuance Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printer Use Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 4: Using Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Start and Stop Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Printer Manager User Access Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

WebUser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

WebAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

WebService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Start Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Stop Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Printer Manager Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Printer Setting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

ActivityLog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Vital Product Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

FrontPanel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Pick. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

MagStripeGeneral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Update Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Set Job Queue State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

TroubleShooting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Test Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Maintenance Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Log Out Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Printer Manager Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Chapter 5: Supplies and Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Ink Ribbon and Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Ink Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Retransfer Film. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Supply Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Card Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Card Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Card Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Card Storage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

xii

Cleaning Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Appendix A: Print Unit Front Panel Menu and Messages . . . . . . . . . . . . . . . . . . . . . . . A-1

Front Panel Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Front Panel Menu Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

Appendix B: Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Operating Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Storage Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

xiii

xiv

Chapter 1: Introduction

This chapter provides information about this Installation and
Administrator’s Guide, and an introduction to the CR500 card printer.

About This Manual

This manual provides detailed instructions for installing the CR500 card printer and for
performing setup and administration tasks f or the card print er. The tasks described in this manual
are not normally performed by the personnel who print cards.

Chapter 1: "Introduction” provides basic information about this manual and the CR500 card

printer.

Chapter 2: "Plan the Installation” provides instructions for unpacking the printer and selecting a

proper installation location.

Chapter 3: "Install the Printer” provides instructions for installing the hardware components,

cables, and power cords of the printer, and for configuring and verifying the network connection
to the printer.

Chapter 4: "Using Printer Manager” provides instructions for using the Printer Manager w eb

interface to perform management tasks required to configure and operate the card printer.

Chapter 5: "Supplies and Parts” describes the supplies and replacement parts available for the

CR500 printer.

Appendix A: "Print Unit Front Panel Menu and Messages” describes the print unit front panel

menu options.

Appendix B: "Printer Specifications” provides informa t ion about operating specifications and the

storage environment for the printer.

CR500 Instant Issuance System Installation and Administrator’s Guide 1

Related Documentation

Refer to the following for more info rmation about the CR500 card printer:

 CR500 Instant Issuance System Quick Inst all Guide provides inst allation instructions to quickly

set up the printer.

 Datacard CR500 Instant Issuance System User’ s Guide contains gener al inf ormation about the

card printer, instructions for operating and maintaining the printer, and troubleshooting and
error recovery information.

 Datacard CR500 Instant Issuance Syst em User Reference Guide provides easy access to

instructions for using and maintaining the CR500 card printer.

Intended Audience

This manual provides information for:

 The site manager responsible for setting up the CR500 printer and the s ystem that uses the

printer.

 The technical professionals who set up and maintain card printing for issuance sites.

If You Need Assistance

If you work with an Entrust Datacard-authorized dealer, distributor, or value-added reseller,
contact them for assis tance. A value-added reseller provides the CR500 c ard printer as part of an
overall system.

If any contents of the carton are missing, contact your Entrust Datacard-authorized dealer,
distributor, or reseller. If you purchased your printer directly from Entrust Dataca rd, contact the
Entrust Datacard Customer Care Center in your region:

Americas +1 800.328.3996 or 952.988.2316
Europe, Middle East,

and Africa
Asia Pacific [phone]

[phone]

Make sure that you have the printer serial number, located on the back of the printer, when you
call.

For Datacard® CardWizard® issuance software support, call 1-800-568-4598.

2 Introduction

Print Unit

Security Enclosure

The CR500 Card Printer

The Datacard CR500 card printer uses retransfer printing technology to produce high-quality,
edge-to-edge printing on a variety of PVC and non-PVC card surfaces.

The retransfer printing process uses two types of ribbon: a YMCK-I color ink ribbon and a
retransfer film. The printer uses the ink ribbon to print images on the retr ansfer film. A heated
roller then transfers the image onto a card. The inhibitor panel on the ribbon removes retransfer
material in areas of the card that have a magnetic stripe, signature panel, hologram, or smart
card chip. The inhibitor panel also is called peel-off, and the ink ribbon can be iden tified as either
YMCK-I or YMCK-PO.

The printer includes a multi-hopper that can be loaded with three different car d types, and an
exception card slide for printing single cards.

The CR500 printer can print on one or both sides of the card. Magnetic stripe capability is
standard, and the printer can be equipped with optional contact and contactless smart card
capabilities.

Card Printer Components

The card printer consists of two connected components:

 Print unit: The part of the printer that applies images to cards.
 Security enclosure: This locked compartment feeds cards into the print unit. It contains the

multi-hopper , the touch scr een, the reject car d area, and an ex ception car d slide used to feed
single cards into the printer.

For more detailed information about the CR500 card printer components and operation,
refer to the printer’s User’s Guide.

CR500 Instant Issuance System Installation and Administrator’s Guide 3

Security Enclosure
Touch Screen

Print Unit Front Panel
(hidden when the
security enclosure door
is closed)

Security Enclosure Touch Screen and Print Unit Front Panel

During day-to-da y operation, users interact with the card printer through the security enclosure
touch screen. The touch screen displays printer status, information about the installed supplies,
and system messages. The touch screen also is used to navigat e the print er’ s menu system. Refer
to the printer ’s User’s Guide for complete information about the touch screen menu system.

When the security enclosure door is open, you have access to the print unit fr ont panel. This L CD
screen and buttons are used to perform some CR500 operations, but should not normally be
used by personnel who print cards. Refer to Appendix A: "Print Unit Front Panel Menu and

Messages”.

Printer Door Locks

4 Introduction

The security enclosure door has a mechanical lock that can be opened or locked using either of
these methods:

 Insert the provided key into the lock and turn to lock or unlock the door.
 Use CardWizard Instant Issuance software to electronically unlock the door by entering one

or more user names and passwords.

The physical k ey should be used only while installing the card printer. After the printer has been
installed, the key should be stored in a secure location. Only users who can provide the proper
authentication are able to unlock the security enclosure door and access the cards.

Caution: The print unit door contains a separate lock mechanism that could be locked
or unlocked using the print unit front panel. Do not use this lock with the CR500 card
printer. Do not use the print unit front panel menu to create a security key and lock the

print unit door.

CardWizard Issuance Software

The CR500 card printer works with Datacard CardWizard issuance software to create and print
cards. CardWizard software is a centralized application that processes card data and obtains the
needed authorization from the financial system that manages cus tomer accounts.

CardWizard software performs the following functions:

 Prepares card data
 Links to financial software, so that the cards issued are linked with customer accounts
 Manages security, including unlocking the printer’s security enclosure

Refer to the following for more information about using CardWizard software:

Task Refer to:

Define the CR500 printer to
CardWizard softw are

Use CardWizard software to send
cards to the printer

Set up and use CardWizard
software

Printer Manager

Printer Manager is a web-based interface tha t displays information about the card printer and
allows you to manage printer settings and operation. Syst em administra tors and service provider s
can use Printer Manager to fine-tune card appearance, set advanced options, and troubleshoot
printing problems. You access Printer Manager through your computer’s web browser using the
printer’s IP address.

Refer to Chapter 4: "Using Printer Manager” for detailed instructions on how to access and use
Printer Manager.

Printer Manager does not have to be running to use the card printer. During normal
operation, site personnel should not use Printer Manager unless asked to do so.

Datacard CardWizard Issuance Software and
Card Printer Setup Guide, 527792-001

“Print Cards from CardWizard” in the printer’s

User’s Guide

CardWizard documentation

CR500 Instant Issuance System Installation and Administrator’s Guide 5

6 Introduction

Chapter 2: Plan the Installation

This chapter provides step-by-step instructions for unpacking and
choosing a location for the CR500 card printer.

This chapter contains the following printer ins tallation information and procedures:

 Packing List on page 8
 Unpack the Printer on page 9
 Site Requirements on page10
 Network Security Requirements on page13

CR500 Instant Issuance System Installation and Administrator’s Guide 7

Packing List

The shipping carton for the CR500 car d printer contains the following items:

 CR500 Instant Issuance System
 CR500 Printer Quick Install Guide
 Security enclosure key (qty. 2)
 Card weights (qty. 3)
 Power cord for printe r
 Concealed output stacker
 Power supply and cord for security enclosure
 Owner’s Library CD for the CR500 system
 Cleaning card (single-sided for printer’s inte rnal rollers, part no. 506277-001) (qty. 1)
 Cleaning card (dual-sided for card cleaning rollers, part no. 508976-001) (qty. 1)
 Isopropanol cleaning cards (qty. 2)
 Cleaning swabs (qty. 5)
 White gloves (1 pair)
 Ca rd jam removal tweezers
 Bolt-down spacer
 Bolt-down washer
 Warranty
 Installation report
 Declaration of conformity

You must provide the following items or order them separately:

 Network data cable
 Bolt (optional, for bolt-down feature)
 Ink ribbon
 Retransfer film
 Blank cards

Refer to Chapter 5: "Supplies and Parts” for part numbers and ordering information
for ink ribbon, retransfer film, and cards.

8 Plan the Installation

Unpack the Printer

Do the following to open the shipping carton and remove the printer from the ca rton.

Caution: The CR500 card printer weighs approx imately 47 pounds (21.3 kg). Use
care when removing the printer from the shipping carton. Ask another person for

Do the following to open the shipping carton and unpack the printer

1. Unlatch the handle

2. Open the handle pullouts.

assistance.

The printer is 29 inches (737 mm) wide, and 15 inches (381 mm) deep. Prepare a
surface at least that large to hold the printer when it is removed from the carton.
Refer to “Site Requirements” on page10 for information on preparing a permanent
location for the printer.

pullouts.

3. Remove the top of the

carton.

4. Remove the inner lining.

5. Pull the four cardboard

corners outward.

6. Unfold the sides of the

carton.

7. Remove the accessories

box from lower cushion.

8. Lift the printer from the

lower foam cushion and
out of the carton.

9. The printer is enclosed in a

plastic bag. Remove the bag from around the printer.

10. Remove all packing tape and foam from inside and around the printer.

Save the shipping carton and all packaging mat erials. They are required if you need to
store, move, or return the printer for service. Replacements might not be available
within the time you need.

CR500 Instant Issuance System Installation and Administrator’s Guide 9

Site Requirements

Select a suitable location for the printer using the following guidelines.

Site Guidelines

The performance of the CR500 printer is strongly influenced by the installation location. Inst all
the unit in a location that meets the following criteria:

 Place the printer in a location that meets or exceeds ISO 14611-1 Class 8 cleanliness

standards. Using the printer in dusty locations may cause print blurring and printhead
malfunctions.

 Place the printer in a location that provides enough space to open the printer access doors.

Refer to “Printer Dimensions” on page12.

 Place the printer in a location that has access to two AC outlets and a network port.
 Avoid locations susceptible to strong vibration or shock.
 Avoid locations exposed to direct sunlight.
 Avoid locations exposed to direct fluorescent lighting.
 Avoid locations where there is a possibility of metal objects or other foreign material

entering the printer.

 Avoid areas near walls with little ventilation. Refer to “Ventilation Clearance” on page11.
 Avoid unstable locations and angled surfaces. Keep the printer off the floor.
 Avoid locations prone to st atic electricity, such as a carpeted room.
 Avoid areas near air conditioners, humidifiers, or heat sources that may cause condensation

inside the printer.

Operating Environment

Install the printer in an environment with the f ollowing recommended temper ature and humidity
range:

 T emperature: 63°–83°F (17°–28°C)
 Humidity: 35%–70%, non-condensing

Caution: Using the printer in an environment with temperatures that are cooler
than the recommended range can cause retransfer errors. Using the printer in an
environment with temper atures that are warmer than the recommended r ange can
cause errors such as card warping and wrinkling of the film.

10 Plan the Installation

Side Clearance

Back Clearance

Ventilation Clearance

To ensure proper ventilation to the CR500 printer, maintain minimum clearance distances, as
shown in the following illustrations.

Ventila tion holes are provided f or the cooling fans a t the bottom and sides of the print unit. Inst all
the printer so that the sides are at least 7.9 inches (200 mm) away from the surrounding wall.
Keep the back of the printer at least 3.9 inches (100 mm) away from a wall. Do not place any
objects on top of the printer.

CR500 Instant Issuance System Installation and Administrator’s G uide 11

21-3/8 in.
(54.3 cm)

Printer Dimensions

The external printer dimensions are shown in the following illustrations.

Work Surface

The printer requires a sturdy work surface at least 45 inches (1.143 m) wide and 19 inches
(483 mm) deep.

If you plan to use the bolt-down feature, you must be able to drill a hole through the work
surface and you must have access to the underside of the work surface. (Refer to “Use the Bolt-

Down Feature” on page16.)

12 Plan the Installation

Security
Lock Slot

Security Lock

The printer has a slot for a cable-type security lock.
This slot is located on the side of the print unit,
behind the security enclosure.

If you plan to use a cable lock, select a location that
provides a secure place to fasten the cable.

Network Connection

You must be able to connect the back of the printer to your network using an Ethernet cable.
Make sure that the installa tion location has an available network port for the printer.

The workstations for printer users mus t have access to the printer over the network and must
have network permission to the printer.

Network Security Requirements

The CR500 printer requires use of the HTTPS protocol and does not recognize unsecured
communications. If you are asked to specify a port, use port 9111 with browser access to Printer
Manager. Refer to Chapter 4: "Using Printer Manager” for information about password security
options in Printer Manager.

The CR500 printer provides encryption using HTTPS. The printer and CardWizard issuance
software are designed to use this level of security.

This manual assumes that the HTTPS protocol provides adequate security for your site. If your
organization requires additional security, you are responsible for setup and for procedures
documenting its use.

CR500 Instant Issuance System Installation and Administrator’s G uide 13

14 Plan the Installation

Chapter 3: Install the Printer

This chapter provides step-by-step instructions for installing the CR500
card printer and connecting it to your network.

This chapter contains information that describes:

 Printer Installation on page 16

 Use the Bolt-Down Feature on page16

 Connect the Power Cords on page 19

 Connect the Data Cable on page 20

 Power On the Printer on page21

 Clean the Print Unit on page 22

 Install the Concealed Output Stacker on page27
 Printer Configuration on page28

 Activate the Printer on page 29

 Set or Retrieve the Printer IP Address on page33

 Set Up Network Access on page40

 Verify Network Communication on page 41

 Set Up Ca rdWizard Iss uance Software on page 45
 Printer Use Guidelines on page 45

CR500 Instant Issuance System Installation and Administrator’s Guide 15

Printer Installation

To install the CR500 printer, place the printer on the selected work surface. Make sure that the
work surface meets the requirements described in “Work Surface” on page12. Then, perform
the following procedures:

1. (Optional) Use the bolt-down feature to secure the printer to the work surface.

2. Plug in the power cords to the print unit and the security enclosure.

3. Connect the data network cable to the printer.

4. Power on the printer to verify it initializes correctly.

5. Run the appropriate single-sided cleaning card through the printer.

6. Install the concealed output stacker onto the printer.

Use the Bolt-Down Feature

Use the optional bolt-down fea t ure to secure the printer to the work surface.
To use the printer’s bolt -down feature, you must provide the following parts and tools:

 A bolt that meets the following requirements:

 The bolt size is 1/4-20 UNC: the diameter is 1/4 inch, with 20 threads per inch. Do not use

a metric-sized bolt in place of the UNC bolt.

 The bolt cannot intrude into the printer by more than 1 inch (25.4 mm).
 The bolt length must be the thickness of the work surface, plus the thickness of the

washer, plus the thickness of the spacer, plus 1/4 inch to 1 inch going into the rivet nut in
the bottom of th e printer.

For example, if your printer’s work surface is 1-1/2 inches thick, the bolt length can be
from 2-3/8 to 3-1/8 inches, as shown in the following table:

Work Surface
(example) +

1-1/2 inch + 1/16 inch + 9/16 inch + 1/4 inch

Washer
Thickness +

Spacer
Thickness +

Rivet Nut
Depth =

(minimum)

Desired
Bolt Length

= 2-3/8 inch

(minimum)

1-1/2 inch + 1/16 inch + 9/16 inch + 1 inch

(maximum)

 A drill with a bit the appropriate size for the bolt. The hole must be smaller than the

= 3-1/8 inch

(maximum)

15/16 inch (23.8 mm) diameter of the provided washer.

16 Install the Printer

Mark this corner on
the work surface.

Mark and drill the bolt­down hole here.

9

-

7

/1

6

i

n

.

(

2

4

0

m

m

)

3-5/16 in. (83 mm)

1. Place the printer in the desired location on the work surface. Refer t o “Ven tilation Clear ance”

on page 11 for clearance requirements.

2. Mark the bolt-down hole location and drill the hole:
a. Mark the front-right corner of the printer on the work surface.

b. Measure and mark the following points on the work surface:

 Along the front of the printer, 9-7/16 inch (240 mm) from the front-right corner.
 Along the right side of the printer, 3-5/16 inch (83 mm) from the front-right corner.

c. Move the printer and use the marked points to locate the bolt hole position.

d. Drill the bolt hole.

3. Place the printer over the drilled hole, aligning the front-right corner with the marked

location from step 2a.

CR500 Instant Issuance System Installation and Administrator’s G uide 17

4. From under the work surface, insert the bolt through the washer, through the work surface,

and through the spacer.

5. Turn the bolt into the riv et nut on the prin t er base, turning until the bolt is snug but does not

cause distortion.

18 Install the Printer

Security
Enclosure

Print Unit

Connect the Power Cords

Use this procedure to connect the provided power cord to the print unit, and to connect the
provided power su pply and cord to the security encl osure.

Warning: Always use a grounded power outlet that is not shared with other

1. Verify the plug type is correct for your installation. The power cords vary according to model

2. Plug the power cord into the power receptacle on the back of the print unit (A).

electrical equipment.

and country of purchase.

Caution: Use an automatic voltage regulator (AVR) if there is a possibility of
voltage fluctuations. Use an uninterruptible power supply (UPS) rather than an
AVR if there is a possibility of frequent power loss.

3. Connect the power cord from the print unit to the facility power sour ce (B).

4. Connect the round connector from the power supply to the back of the security

enclosure (C).

5. Connect the power cord to the power supply (D).

6. Connect the other end of the security enclosure power cord to the facility power source (E).

CR500 Instant Issuance System Installation and Administrator’s G uide 19

Connect the Data Cable

The data cable is an Ethernet cable that connects the card printer to your network. You must
provide this cable.

1. Connect one end of the data cable to the network port (A) on the back of the security

enclosure.

2. Connect the other end of the data cable to a network port (B).

Computers that send cards t o the prin ter must be able to connect to the printer, and to the
Internet, over the network.

20 Install the Printer

Print Unit
Front Panel

Power Switch

Power On the Printer

The first time you set up the printer, power on the printer without installing supplies, to release
transport mode. Keep the power on f or about 30 sec onds until a film sear ch err or displays on the
print unit front panel, and then power off the printer.

The printer is shipped in transport mode. Retransfer film cannot be installed while
the printer is in transport mode. Powering on the printer c ancels transport mode.

1. Power on the printer.
a. Open the security enclosure door, so you can see the print unit front panel.
b. Press the “|” symbol on the power switch to power on the printer.

2. Follow the instructions in the printer’s User’s Guide t o load the ink ribbon and retransfer film

cartridges.

3. Install the ink ribbon cartridge in the printer. Do not install the retransfer film cartridge at this

time.

4. Close the print unit door.

Continue with “Clean the Print Unit” on page 22.

CR500 Instant Issuance System Installation and Administrator’s G uide 21

Clean the Print Unit

Run the single-sided, adhesive cleaning card (part no. 506277-001) through the newly-installed
printer. This helps to ensure that the print unit internal rollers are clean bef or e y ou begin to prin t
cards.

Do not clean the heated roller if it is hot. Allow the printer to cool, or run the cleaning
card before the heated roller reaches operating temperature.

1. Power off the printer. If the printer is hot, wait 10 to 20 minutes for it to cool down.

2. Open the security enclosure door.

3. Open the print unit door.

4. Remove the green retrans fer film cartridge (A), if it is installed in the print unit. Press the

retransfer film cartridge release button t o release it.

5. Close the print unit door (B).

22 Install the Printer

506277-001

6. Pull out the exception card slide.

7. Remove the protective paper from the single-sided cleaning card (C). Make sure to use the

cleaning card with the part number 506277-001.

Caution: The CR500 uses two different cleaning cards.

 Use the cleaning card with the label “Print er Only” and part number 506277-001

to clean the print unit (this procedure).

 Use the cleaning card with part number 508976-001 to manually clean the

cleaning unit rollers only. Refer to the printer’s User’s Guide for complete
information about cleaning the cleaning unit rollers.

Inserting the wrong cleaning card into the printer will damage the printer. Do not

use the card with the label “Cleaning Unit Only” to clean the print unit.

8. Insert the cleaning card into the exception card slide with the sticky side facing up. Push the

card in until the end of the card rests in the slot (D).

CR500 Instant Issuance System Installation and Administrator’s G uide 23

9. If necessary, rotate the shuttle to the down position (E).

10. Push the exception card slide in, past the resistance until it reaches the stop position (F).

24 Install the Printer

11. Manually slide the card (G) to the print unit card feed roller. Stop when the card is under the

roller (H) and engages the print unit. (The card must be pushed tow ard the print unit far
enough for the load roller to pull in the card when cleaning begins.)

12. Power on the printer.

13. After initializing, the message Film Search A1 displays on the print unit front panel (I). Press

Menu to start the cleaning process.

CR500 Instant Issuance System Installation and Administrator’s G uide 25

14. Use the print unit front panel to run the cleaning card.
a. The panel displays the Cleaning message. Press Enter.

b. The Rollers OK? message displays. Press (Return).

c. The Film Checking message displays, followed by Cleaning Start OK?. Press to

start the cleaning process.

The print unit pulls the cleaning card into the print unit. Cleaning displays, and cleaning
begins.

If the print unit card feed roller is turning but the card is not pulled into the
unit and no errors display, lightly push the card until the roller catches it and
the card moves into the print unit.

d. The card is discharged in the output area and Cleaning Start OK? displays again.
e. Turn the cleaning card over and place it in the exception card slide with the sticky side

facing down. Refer to step 9 through step 11 to position the cleaning card properly.

f. Press to start the cleaning process.

26 Install the Printer

Concealed Output
Stacker

15. When the cleaning card is discharged, press Exit repeatedly to end the cleaning process and

exit the menu system.

16. Remove the used cleaning car d and discard it. Use a cleaning card one time only.

17. Open the print unit door and install the r etransfer film cartridg e.

18. Close the print unit door.

19. Load cards in the multi-hopper. Refer to the printer’s User’s Guide for complete information

about loading cards.

20. Close the se curity enclosure door to lock the printer.

Continue with “Install the Concealed Output Stacker”.

Install the Concealed Output Stacker

As cards exit the printer they are placed in the concealed output stacker, which holds completed
cards (and the confidential data on them) until the operator retrieves them.

1. Hang the concealed output stacker with the upper hook on the card discharge slot, and the

lower hooks on the card stacker receptacle.

2. T o open the c oncealed output s t acker, use the tab at the bottom of the card stack er and lift it

up. Pull out the completed card(s).

CR500 Instant Issuance System Installation and Administrator’s G uide 27

Printer Configuration

This section describes the tasks you need to perform to set up the printer in your network
environment. Some tasks must be directed by yo ur network support personnel.

Perform these tasks in the order listed.

1. Activate the Printer on page 29

2. Set a Static Printer IP Address on page33

Or

Retrieve the Printer IP Address on page38

3. Set Up Network Access on page40

4. Access Printer Manager on page 41
a. Print a Test Card on page42
b. Additional Setup Tasks on page 44

5. Set U p CardWizard Issuan ce Softwa re on page 45

28 Install the Printer

Serial
Number

Activate the Printer

To meet standard security requiremen ts, the prin ter is shipped with printing disabled. You must
obtain the printer activation code and activa te the printer to continue setup.

HINTS AND TIPS

 The factory-issued activation code is eight characters.
 The activation code can contain the numerals 0 through 9, uppercase and lowercase

alphabetic characters (A–Z, a–z), and the special characters $ = / +.

You can create a printer activation code at other times, such as when shipping to a
repair depot. Refer t o the “Preparing the Printer f or T r ansport” section in the printer’s
User’s Guide for information about setting an activation code.

To activate the printer and enable printing:

1. Obtain the activation code:
a. If this is a new installation, call Entrust Datacard Technical Phone Support at

1-800-328-3996 with the printer serial number to obtain the activa tion code. The print er
serial number is located on the back of the printer. It is a seven-character code beginning
with AA and followed by five numbers.

b. If you are enabling the printer after it has been moved or serviced, contact the person

who disabled the printer to obtain the activa tion code. R efer to “Set Job Queu e St a t e” on

page 55 for more information about enabling the printer using Printer Manager.

2. Power on the printer.

3. If not already done, load and install a print ribbon cartridge and a retransfer ribbon cartridge

in the print unit. Refer to the printer’s User’s Guide for the steps to follow.

4. Close the print unit door. Close the security en closure door to lock the printer.

CR500 Instant Issuance System Installation and Administrator’s G uide 29

3x

5. Enter the touch screen menus.
a. Begin when Print job queue is deactivated displays on the touch screen. Press the U

button (a) to make the menu available.

Deactivated display s on line 1 and Menu available displays on line 2.

b. Press ENTER (b) to enter the menu system.

SER

Main Menu displays on line 1, and Maintenance displays on line 2.

6. Enter the Activate menu:
a. Press the down arrow key (c) three times to display Activate on line 2.

30 Install the Printer

b. Press E

NTER (d) to select Activate.

Activate displays on line 1 and Enable displays on line 2.

c. Press ENTER (e) to enter the Enable submenu.

7. Enter the activation code:
a. Beginning with the left-most place, press the up arro w or down arrow keys (f) to display

the numbers and letters of the activation code at the cursor position.

b. Press E

NTER (g) to select the character and move the cursor to the right.

c. Repeat steps 7a and 7b until all characters are correct. The cursor should display to the

right of the final digit.

CR500 Instant Issuance System Installation and Administrator’s G uide 31

8. Press ENTER (h) to submit the code.

 If Request Success displays on line 2 of the touch screen the printer is activated.
 If another message displays on line 2 of the touch screen, system activation failed.

Repeat step 7. If activation fails again, contact Entrust Datacard Technical Phone Support
at 1-800-328-3996.

9. Press the U

SER button (i) repeatedly until Ready displays on line 1 and the USER button glows

steady green.

The printer is ready for additional setup and to print cards. Continue with “Set or Retrieve the

Printer IP Address” on page33.

32 Install the Printer

Set or Retrieve the Printer IP Address

You need to know your printer’s IP address to set up netw ork access to the printer and to define
the printer to CardWiz ard issuance software. You also use the printer’s IP address to access
Printer Manager from a browser window (r efer to “Start and Stop Printer Manager” on page 48).

The printer can use either of the following network addressing methods:

 DHCP (Dynamic Host Configuration Protocol)—The network automatically assigns the IP

address to the printer. The IP address of a printer that uses DHCP can change if the printer is
powered off and back on.

 Static IP—You set the IP address, subnet mask, and gateway address, as provided by your

network support personnel. A static IP address does not change when the printer is powered
off.

CardWizard issuance softwar e requires that the printer use a static IP address. Refer to Set a

Static Printer IP Address.

Set a Static Printer IP Address

CardWizard Inst ant Issuance Software requires that the printer ha ve the same IP address at all
times.

Because the printer is shipped with DHCP (Dynamic Host Configuration Protocol) addressing
enabled, you must change the address method and assign a static IP address before you can set
up CardWizard software to print cards. Use the printer touch screen to set the IP address.

You also can use Printer Manager to change the address method and assign a static IP
address. Refer to “Communication” on page 56.

1. Obtain the following values from your network support personnel. Make sure you receive all

three values:

 IP address
 Subnet mask
 Gateway address

2. Power on the printer, if necessary.

3. Begin when Ready displays on line 1 of the touch screen.

The printer can require several minutes between power-on and the Ready status.

CR500 Instant Issuance System Installation and Administrator’s G uide 33

4. Press the USER button (a) to suspend the printer and make the menu system available.

5. The USER button turns amber and Menu available displays on line 2. Press ENTER (b) to enter

the menu system.

6. Maintenance displa ys on line 2. Press the down arrow key (c) twice.

7. Configuration displays on line 2. Press ENTER (d) to enter the Configuration menu.

34 Install the Printer

OR

8. Network displays on line 2. Press E

NTER (e) to enter the Network submenu.

9. DHCP/Static IP displays on line 2. Press ENTER (f) to enter the DHCP/Static IP submenu.

10. The current addr ess me thod (DHCP or St a tic IP) displa y s on line 2. Use the up arrow or down

arrow keys, if needed, to display Static IP on line 2. Press E

NTER (g).

11. IP Address displays on line 2. Press the Enter key (h).

CR500 Instant Issuance System Installation and Administrator’s G uide 35

12. Enter the assigned IP address obtained in step 1.

The IP address has four bytes, separa ted by periods. The values shown in the illustration are
an example. Use the address values supplied by your network support personnel.

Begin with the 3-digit byte on the left.

a. Press the up arrow or down arrow keys (i) to enter the first byte.

b. Press ENTER (j) to move to the next byte.

The address byte displays three digits when it can be changed.

c. Repeat step 12a and step 12b for the remaining address bytes.
d. When all four bytes are updated, press E

NTER (k).

36 Install the Printer

13. Subnet Mask displays on line 2. Press E

NTER (l) and enter the subnet mask, following the

process in step 12.

14. When you finish entering the subnet mask, Network displays on line 1 and Gat eway Address

displays on line 2. Press E

NTER (m) and enter the gateway address, following the process in

step 12.

15. Press ENTER (n) to apply the static IP address, the subnet mask, and the gateway address.

16. Press the USER button twice to exit the menu system.

Continue with Set Up Network Access.

CR500 Instant Issuance System Installation and Administrator’s G uide 37

Retrieve the Printer IP Address

You need to know the printer’s network IP address to access Printer Manager. If you need to
retrieve the printer’s IP address, do the following.

1. Power on the printer.

2. Begin when Ready displays on line 1 of the touch screen.

The printer can require several minutes between power-on and the Ready status.

3. Press the U

SER button (a) to suspend the printer and make the menu system available.

4. The USER button turns amber and Menu available displays on line 2. Press ENTER (b) to enter

the menu system.

5. Maintenance displa ys on line 2. Press the down arrow key (c).

38 Install the Printer

3x

6. Status displays on line 2. Press E

NTER (d) to enter the Status menu.

7. Serial Number displays on line 2. Press the down arrow key (e) three times.

8. Network Status displays on line 2. Press ENTER (f) to enter the Network Status submenu.

9. Address Mode displays on line 2. Press the down arrow key (g).

CR500 Instant Issuance System Installation and Administrator’s G uide 39

10. IP Address displa ys on line 2. Press ENTER (h) to select the IP Address menu item.

11. The printer’s IP address displays. Write down the printer’s IP address.

12. Press the USER button (i) repeatedly until Ready displays on line 1 and the USER button

changes from amber to green.

Set Up Network Access

Work with your network support personnel to make sure the printer is set up within your
organization.

The following tasks typically need to be performed:

 Have the IP address of the printer available.
 Set up network security. This includes setting up the https protocol for the printer, for users

who communicate with the printer, and for CardWizard issuance software.

 Define network permissions to the printer and to CardWizard software.
 Define the printer to CardWizard issuance software. Refer to the Datacard CardWizard

Issuance Software and Card Printer Setup Guide for mor e informa tion.

Your organization is responsible for network setup and security.

40 Install the Printer

Verify Network Communication

Access Printer Manager to verify that your workst ation and the printer c an communicate ov er the
network. To further verify that the printer works as expected, print a test card. You also can use
Printer Manager to perform other printer setup tasks, as necessary.

Access Printer Manager

Printer Manager is a web interf ace that displa ys inf ormation about the print er and provides setup
and troubleshooting tools. Printer Manager is available through a web browser. Use a current
browser, such as Internet Explorer, Firefox, or Chrome.

During normal operation, site personnel should not use Printer Manager unless ask ed
to do so.

1. Use your network-connected PC to start Print Manager and log in.

Refer to “Start Printer Manager” on page 48 for information about starting and logging in to
Printer Manager.

2. The Printer Manager Welcome page displays, indicating that your printer and PC are

communicating successfully.

Refer to Chapter 4: "Using Printer Manager” for complete information about using Printer
Manager.

3. Continue with “Print a Test Card” on page 42.

CR500 Instant Issuance System Installation and Administrator’s G uide 41

A
B

C

D

Print a Test Card

Print a test card to make sure that the printer is working properly.

1. Open Printer Manager and log in as a WebAdmin user.

2. Select Trouble Shooting > Test Card.

3. For a simple single-side card, make the following selections:

 For installation testing, use settings in the Card Front (Page 1) column (A).
 Select Exception for the Input Hopper Number (B).
 Select Color (C).
 Select TestPattern1 (D).

4. At t he printer:
a. Open the security enclosure door and make sure that a card weight is in each of the three

hoppers. Refer to “Load Cards” in the printer’s User’s Guide for instructions on installing
the card weights correctly.

b. Close the security enclosure door to lock the printer.

42 Install the Printer

c. Pull out the exception card slide and place a plain white card (A) in the tray.

d. Push the slide all the way in (B), past any resistance, until it reaches the stop position.

5. In Printer Manager, scroll to the bottom of the screen and click Run.

6. The printer touch screen changes from Ready to Busy. The printer processes the card and

places the printed test card in the concealed output stacker.
You can print additional test cards by selecting different options in Printer Manager. Refer to

“Test Card” on page71.

If a card does not print, and no messages display, contact your network support
personnel for assistance.

CR500 Instant Issuance System Installation and Administrator’s G uide 43

7. When you finish using Printer Manager, select Log Out > Log Out from the menu. For

security, close the browser window after you log out.

Additional Setup Tasks

You might need to set up additional card features in Printer Manager, including:

 Magnetic stripe format
 Bend Remedy
 K Power
 PeelOff Power
 Resin Black Mode
 Retransfer Roller Temp
 YMC Power

Follow the guidance of your syst em administrator, and make changes only if needed. Refer to

“Printer Manager Settings” on page50 for information about how to specify these settings in

Printer Manager.

44 Install the Printer

Set Up CardWizard Issuance Software

Refer to the Datacard CardWizard Issuance Software and Card Printer Setup Guide for complete
information about how to define the CR500 card printer to CardWizard issuance software.

Printer Use Guidelines

With the card printer fully set up and operational, keep these guidelines in mind when using the
printer:

 Keep the printer powered off and covered when not in use. Leaving power on for long

periods without printing might allow fine dust to collect inside the printer. The dust can
adhere to cards and cause print blurring.

 Store all supplies in a clean, cool, and dry location and in the original packaging until you load

them in the printer. Keep the original packaging closed.

 Do not use supplies or cards that have been dropped on the floor or have otherwise become

contaminated.

 Keep all food and liquids away from the printer.
 Keep paper and foreign materials off the printer.
 When cleaning around the printer, prevent debris from entering the printer.

CR500 Instant Issuance System Installation and Administrator’s G uide 45

46 Install the Printer

Chapter 4: Using Printer Manager

This chapter describes how to use Print Manager to perform
management tasks required to set up and operate the CR500 printer.

Refer to the following sections for information about using Printer Manag er:

 Start and Stop Printer Manager on page48
 Printer Manager Settings on page 50
 Status Menu on page 51
 Printer Sett ing Menu on page 53
 TroubleShooting Menu on page70
 Maintenance Menu on page 73
 Log Out Menu on page 74
 Printer Manager Updates on page74

CR500 Instant Issuance System Installation and Administrator’s Guide 47

Start and Stop Printer Manager

The CR500 printer includes Printer Manager, a web-based interface that displa ys information
about the printer and provides setup and troubleshooting tools. Printer Manager is available
through a web browser. Use a current browser, such as Internet Explorer, Firefox, or Chrome.

During normal operation, site personnel should not use Printer Manager unless
asked to do so.

Printer Manager User Access Levels

The Username field controls the level of access to information and settings that correspond to
the user’s job responsibility.

WebUser

WebUser access allows users to view status information. A password is not required. The
WebUser access level typically is used by the person responsible for printing cards. Other
responsibilities can include cleaning the printer, ordering printer supplies, or printing a daily or
weekly log of card production.

WebAdmin

WebAdmin access allows an administrator to make minor adjustments to the prin ter. The
WebAdmin user has access to configuration options and the use of diagnostics tools for
troubleshooting. The WebAdmin user also can specify a password (using the Printer Settings >
Update Passwo rd option) for WebAdmin and WebUser access-level users.

In a card production environment, the WebAdmin access-level user typically sets up the card
design, verifies communication with external data sources, and tracks printer activity and
performance.

WebService

WebService access has all of the above adjustments with additional access to test and adjust
motors, sensors, and other internal components.

The WebService user typically is an Entrust Datacard-trained service provider.

Start Printer Manager

1. Obtain the printer IP address. Refer to “Retrieve the Printer IP Address” on page38.

2. Open a web browser on the PC.

3. In the address area of the browser, enter the IP address:

https://printer_IP_address

48 Using Printer Manager

For example: https://123.12.3.123 where 123.12.3.123 represents the printer IP address.

When you use a secure prot ocol (ht tps), the web br owser ma y displa y a warning
message indicating a problem with the website’s security certificate. Continue
to the website to access Printer Manager.

4. When the Printer Manager Log in screen displays, select a language for the Printer Manager

session from the Select Language column.

5. In the Please Log In section, select a Username that matches your job responsibilities and

enter a password, if one is required. Refer to “Printer Manager User Access Levels” on

page 48 for a description of the user access levels.

6. Click Log In to display the Printer Manager Welcome page.

CR500 Instant Issuance System Installation and Administrator’s G uide 49

HINTS & TIPS

 The access level controls the information that displays and the changes that you can make.
 If the browser cannot connect to the printer, make sure that:

 The printer touch screen displays Ready.
 Another user does not have a Printer Manager session running.
 A VPN (Virtual Private Network) client is not restricting your access to Printer Manager.

Log out of the VPN client and reconnect to your local network, if needed.

Stop Printer Manager

1. Select Log Out from the menu to end the current Printer Manager session.

2. For security, close the browser window after logging out.

Printer Manager Settings

The CR500 printer is shipped with recommended settings in Printer Manager. You may need to
change these settings to customize the printer for your site. Printer Manager provides access to
the printer settings.

Many of the Printer Manager menu op tions display the Set Current and Restore Default buttons.

 Set Current saves any changed set tings on the displa y ed page. When y ou change a value and

click Set Current, the printer uses the new settings until additional changes are made or the
default values are restored. Changes are not applied if you exit the page without clicking Set
Current.

 Restore Default restores the factory-default settings to the values on the displayed page.

Click Set Current to save the restored se ttings.

50 Using Printer Manager

The following sections explain the Printer Manager menus and the adjustments that yo u c an
make.

Options with an (A) in the Printer Manager tables in the following sections are available
only when logged in using the WebAdmin access level. Options without an (A) also are
available to WebUser access level users.

Status Menu

The Status menu options display basic information about the printer and its status. The Status
menu is display-only and cannot be changed.

Menu Option Description Purpose

VPD

Printer Status

1. Manufacturer

2. Model

3. Agency Model

4. Options Installed

5. Serializations

6. Versions

1. Printer State

2. Seconds On

3. Current Conditions

4. Job Status

Displays vital product data (VPD)
information, including the manufacturer,
model, options, and version informat ion.

Displays printer sta tus information including
the state, how long the printer has been on
(in seconds), the current conditions of the
printer, and recent job status.

CR500 Instant Issuance System Installation and Administrator’s G uide 51

Menu Option Description Purpose

Supplies 1. Ribbon Part Number

2. Ribbon Lot Code

3. Ribbon Remaining

4. Ribbon Max Length

5. Ribbon Serial Number

6. Ribbon Module

7. Ribbon Supported

8. Ribbon Action Sequence

9. Ribbon Supply Code

10. Ribbon Special Code

11. Ribbon Region Code

12. Ribbon Product Code

Audit Data

1. CardsPickedInputHopper1

2. CardsPickedInputHopper2

3. CardsPickedInputHopper3

4. CardsPickedInputHopper

Exception

5. GoodCards

6. LostCards

7. PrinterStartupCount

8. PrintJobCancels

9. PrintJobRecoveryAttempts

10. PrintJobRestarts

11. PrintJobResumes

12. PrintJobsFailed

13. PrintJobsReceived

14. PrintJobsRun

15. PrintJobsSucceeded
16 –30. Resettable counters

31. SameCardSecond SidePicks

Displays detailed ribbon information
including the type of ribbon; identifying
information, such as part number; and
percentage of ribbon remaining.

The information displays for each ribbon
module, such as retransfer film and ink
ribbon.

Displays detailed card printer usage data.
Entries with an ‘r” as the first letter of the
name are resettable counters.

Adapters Displays information about the IP address configured for the printer. The page

shows the IP address, network mask, gateway address, and MAC address.

About Printer

Displays the Printer Manager software version and copyright information.

Manager

52 Using Printer Manager

Printer Setting Menu

The Printer Setting menu allows you to view and change printer settings.

Menu Option Description Purpose

Communication (A)

ActivityLog (A)

1. EthAddressMethod

2. EthDnsAddress1

3. EthDnsAddress2

4. EthDnsSearchSuffix

5. EthGatewayAddress

6. EthIpAddress

7. EthSubnetMask

1. ExternalLog

2. ExternalLogServer

3. FilterCardActions

4. FilterConfigChanges

5. FilterJobStates

6. FilterSoapMsgs

7. FilterSystem

8. InternalLog

Displays the default and current values
of the communication method—DHCP
(dynamic) or STATIC—and address
information. Changes the current
information or restores the default
values. Refer to “Communication” on

page 56 for more information on

setting these values.
Allows you to enable or disable the

internal and external logs and
designate the external log server IP
address. The activity log filters specify
the severity level required to write
information to the log, or turn off the
filter. The filter severity levels include:
Critical, Error, Warning, Notice,
Information, Debug, and Disabled. Use
this option to change the current
values or restore the default values.
Refer to “ActivityLog Example” on

page 58 for an example of using the

activity log.

CR500 Instant Issuance System Installation and Administrator’s G uide 53

Menu Option Description Purpose

Behavior (A) 1. ActivityLogExternal

2. ActivityLogInternal

3. ContactAutoDetect

4. ContactlessATRMode

5. DPCL

6. DPCL2

7. DPCL2Secure

8. DPCLSecure

9. Remake

10. RemakeMethod

11. RetrieveDataTimeout

12. SmartcardForceProtocol

13. SmartcardForceShareMode

14. PowerSaverMode

15. WebServerSecure

Displays the default and current s tatus
of printer operation and control
methods. Use to change the current
information or restore the default
values. Refer to “Behavior” on page 59
for more information on specifying
Behavior settings.

Caution: Do not change the
WebServerSecure option. If the web
server is disabled, the printer is unable
to receive communication s.

VitalProductData Available to WebService access level users only.
FrontP an el (A)

1. BacklightBrightness

2. LcdConfigMenu

3. LedRibbonLow

Displays the default, current values,
and allowed ranges for the security
enclosure touch screen options. Use to
change the current information or
restore the def ault values. Refer to

“FrontPanel” on page61 for more

information.

Print (A)

54 Using Printer Manager

1. SettingsGroupPurpose

2. ApplyBendRemedy

3. BacksideCooling

4. BendRemedyRetransfer

RollerTemp

5. KPower

6. OffsetCardX

7. OffsetPrtX

8. OffsetPrtY

9. OffsetTrfX

10. PeelOffPower

11. ResinBlackMode

12. RetranferRollerTemp

13. YMCPower

Displays the default, current values,
and allowed ranges for the print
options. Use to change the current
information or restore the default
values. Refer to “Print” on page 62 for
more information on the Print options.
Some items may not be av ailable in the
printer.

Menu Option Description Purpose

Pick (A)

MagStripeGeneral
(A)

Update Password
(A)

1. ExceptionLinearOffset

2. ExceptionRotationOffset

3. Hopper1LinearOffset

4. Hopper1RotationOffset

5. Hopper2LinearOffset

6. Hopper2RotationOffset

7. Hopper3LinearOffset

8. Hopper3RotationOffset

1. Coercivity

2. ISOHICOMode

3. Track1Format

4. Track2Format

5. Track3Format

6. RetryCount

Allows you to set, update, and confirm a new password f or the Print er Manager
access usernames.

Set Job Queue State CurrentPassword

NextPassword
ConfirmNextPassword
State:

 Online
 Suspended
 Offline

Displays the default, current values,
and allowed ranges for picking cards
from the exception slot and multi­hopper and the movement of cards
into the printer.

Use the settings to change the current
information or restore the default
values. Refer to “Pick” on page 67 for
more information.

Displays the default, current values,
and limits for general magnetic stripe
options. Use to change the current
information or restore the default
values. Ref er to “MagStripeGeneral” on

page 68 for more information.

Use to secure the pri nter when
performing troubleshooting,
maintenance, and other procedures.

Select a state from the following:

 Online: The printer performs

normally.

 Suspended: Deactivates the printer

but allows some exception jobs to
start.

 Offline: Disables the job queue to

secure the printer before
transporting it.

T o re-enable an offline prin ter and set it
back to online, you must enter the
same password that was used to set it
to offline.

CR500 Instant Issuance System Installation and Administrator’s G uide 55

Communication

Use the Printer Setting menu Communication options to specify the communication method
used by the printer.

Option Description

EthAddressMethod Specify the communication method used by the printer. Options are

DHCP and STATIC.

EthDnsAddress1

These settings are not used at this time.

EthDnsAddress2
EthDnsSearchSuffix
EthGatewayAddress When EthAddressMethod is STATIC, enter the gateway address for

the network. If EthAddressMethod is DHCP, the DNS server controls
this setting.

EthIpAddress When EthAddressMethod is STATIC, enter the IP address for the

network. If EthAddressMethod is DHCP, the DNS server controls this
setting.

EthSubnetMask When EthAddr essMethod is STATIC, enter the subnet mask for the

network. If EthAddressMethod is DHCP, the DNS server controls this
setting.

56 Using Printer Manager

ActivityLog

Use the Printer Setting menu ActivityLog options to enable or disable an internal or external
activity log. When you specify an external log server, you can send the activity log to a syslog
server monitored by a third-party application. You specify the types of actions to include in the
logs and set the severity level for when the action should be written to the log. Filter severity
level options are: Critical, Error, Warning, Notice, Information, Debug, and Disabled.

Option Description

ExternalLog Enable or disable writing the activity log to an external Syslog server.
ExternalLogServer Specify the IP address of the external Syslog server, if ExternalLog is

set to Enabled.

FilterCardActions Write the start and completion of a card action with the specified

severity, and higher, to the activity log.
Default: Notice

FilterConfigChanges Write configuration change actions with the specified severity, and

higher, to the activity log.
Default: Notice

FilterJobStates Write changes to the state of a print or exception job with the

specified severity, and higher, to the activity log.
Default: Notice

FilterSoapMsgs Write DPCL/Soap (Simple Object Access Protocol) messages from the

printer with the specified severity, and higher, to the activity log.
Default: Notice

FilterSystem Write system information with the specified se verity, and higher, to

the activity log. A value of Information results in most events being
written to the log.

Default: Notice

InternalLog Enable or disable the activity log on the printer.

Default: Enabled

CR500 Instant Issuance System Installation and Administrator’s G uide 57

ActivityLog Example

The following example describes how to monitor the job state status to help troubleshoot a card
production problem.

1. Select ActivityLog from the Printer Setting menu.

2. Set FilterJobState s to Error.

3. Click Set Current to save your changes.

Changes to the state of a job with this severity, or higher, will be written to the activity log.

58 Using Printer Manager

Behavior

Use the Printer Setting menu Behavior options to control the printer operation.

Option Description

ActivityLogExternal Enable or disable writing the activity log to an external syslog server.

Default: Enabled

ActivityLogInternal Enable or disable the internal activity log.

Default: Enabled

ContactAutoDetect This setting supports leg acy smart card clients. It overrides the

smart card protocol sent by the client to the printer and uses
SCARD_PROTOCOL_T0_OR_T1.

Default: Disabled

ContactlessATRMode Select the default ATR mode for the DUALi contactless smart card

reader. The possible values are:

 Vendor: Uses the ATR mode specified by the vendor. The

generated ATR may not be compatible with all smart card
applications or card types.

 PCSC: Uses the PC/SC protocol to generate the ATR.
 CCID: Uses the CCID protocol to generate the ATR.
 Legacy: Uses the ATR mode currently in use by the reader.
 AppSpecifies: Allows the smart card application to control the

ATR mode.

Default: Legacy
Note: A smart card application may specify to receive the ATR in a

different f ormat reg ardless of this set ting. However, when the printer
restarts, the smart card r eader returns to the setting specified here.
Consider whether you want to specify the format on a job-by-job
basis or modify the Printer Manager setting to use the desired ATR
format.

DPCL Enable or disable DPCL command access to the printer through the

unsecured port.
Default: Enabled

DPCL2 Enable or disable DPCL2 command access to the printer through the

unsecured port.
Default: Enabled

CR500 Instant Issuance System Installation and Administrator’s G uide 59

Option Description

DPCL2Secure Enable or disable DPCL2 command access to the printer through the

secure port.
Default: Enabled

DPCLSecure Enable or disable DPCL command access to the printer through the

secure port.
Default: Enabled

Remake Enable or disable card remakes. If Remake is enabled and a print

request fails, the print request is tried again with a new card. A card
is retried only once.

Default: Enabled

RemakeMethod Select the card remake method. Choices are PreserveOrder (reprint

in queue order) or ConserveSupplies (reprint out of queue order).
This setting is ignored if Remake is set to Disabled.

Default: ConserveSupplies

RetrieveDataTimeout Specify the time period during which card data can be retrieved. You

can specify from 0 to 120 seconds. If the current value is 0, data is
not retrieved.

SmartcardForceProtocol The smart card reader normally auto-detects the protocol to use to

communicate with the smart card chip. However, if a smart card
application changes protocols, the smart card reader may continue
to try to communicate using the previous protocol. Use this setting
to override auto-detection of the communication protocol, if
necessary. You can select from the following options:

 Disabled: No override, the smart card reader auto-detects the

protocol to use.

 T0: Force the protocol t o T=0 (asynchronous half-duplex byte

transmission).

 T1: Force the protocol t o T=1 (asynchronous half-duplex block

transmission protocol).

Default: Disabled

SmartcardForceShareMode Select from the following options:

 Disabled
 Exclusive
 Shared
 Direct

Default: Direct

60 Using Printer Manager

Option Description

PowerSaverMode Power off the retransfer roller in the print unit after the specified

number of minutes of no activity. Power off requires a warm up
period before the printer is ready to print cards again. A value of Off
keeps the retransfer roller heated whenever the printer is on.
However, keeping the roller on can keep supplies very warm.

Range: Off, 5, 30, 60 minutes
Default: 30 minutes

WebServerSecure Allow access to Printer Manager (the w eb server) through the secure

port.

Default: Enabled
Caution: Do not disable the web server. If the web server is disabled,

the printer cannot receive communications. To reverse this action,
you must contact Entrust Datacar d for a DPCL application.

Vital Product Data

The VitalProductData set t ings allow WebService access level users to change information about
the printer or system in specific circumstances. Contact your service provider should it become
necessary to modify the VitalProductData settings.

FrontPanel

Use the Printer Setting menu FrontPanel options to customize the security enclosure touch
screen.

Option Description

BacklightBrightness Allows you to adjust the LCD front panel backlight brightness level.

Range: 0 percent (no backlight) to 100 percent (brigh t)
Default: 100 percent

LcdConfigMenu Enable or disable the Configuration menu display on the LCD touch

screen.
Default: Enabled
The Status and Maintenance menus cannot be disabled.

LedRibbonLow Set the percentage of ribbon remaining before being notified that the

ribbon is low and should be changed.

Range: 0 to 100
Default: 10 percent

CR500 Instant Issuance System Installation and Administrator’s G uide 61

Print

Use the Printer Setting menu Print options to control the quality of the printing.

Option Description

SettingsGroupPurpose Describes the purpose of a settings group. Use it to state the r eason for

creating a settings group.

ApplyBendRemedy Enable or disable the bend remedy. Caution: Do not enable if you are

using smart cards.
Default: Disabled
Enable the bend remedy if completed cards are bowed. The card type

material can affect the amount of bowing.

BacksideCooling Allows the card to cool between transferring the image to the front

side of the card and the back side of the card. This setting is valid only
during double-sided printing.

Default: Disabled

 Enable BacksideCooling if cards are warped as they ar e eject ed.

BendRemedyRetransfer
RollerTemp

 Disable BacksideCooling to improve print speed.

Increase or decrease the temperature of the bend remedy roller.

Range: –5 to 0 special units
Default: 0 special units

 Increase the temperature value if using the bend remedy results in

concave cards.

 Decrease the temperatur e value if using the bend remedy r esults in

convex cards.

Determine the BendRemedyRetransferRollerTemp value to use based
on the card type material and the BendR emedyVelocity. (Bend remedy
velocity is a WebService setting. Contact your service provider for
assistance.) Print sample cards to determine the appropriate settings
for your card type.

62 Using Printer Manager

Option Description

KPower Increase or decrease print intensity for the K panel of the ink ribbon.

This adjustment controls the overall lightness or darkness of the K
panel.

Range: –3 to +3 special units
Default: 0 special units

 Increase KPower to make monochrome printing more intense.
 Decrease KPower to reduce intensity (for crisp bar codes) or to

prevent ribbon breaks while printing the K panel.

Example:

The first card has the KPower set too low, resulting in voids in the bar
code.

The second card may have the KPower set too high.

To determine the best setting, reduce the KPower until there are voids
in the bar code. Then, increase the KPower until they just fill in. The
printing may look a little light to the eye, but this provides the best
results for a bar code reader.

OffsetCardX Sets the st op position of the card and changes the retransfer start

position. Use this setting only if cards do not meet the ID-1
specification.

Range: –7 to +7 special units (each unit moves the card

about 0.17 mm.)

Default: 0 special units

CR500 Instant Issuance System Installation and Administrator’s G uide 63



A=2.15mm

B=2.07mm

Y

BACK

FRONT

X

LEFT RIGHT

Printing startCard shifting direction

R

G

B

Option Description

OffsetPrtX Sets the position of printing on the card in the short direction.

Range: –7 to +7 special units (each unit moves the card

about 0.085 mm.)
Default: 0 special units
If the image is not c entered on the card in the short direction, contact

your service provider for assistance to change this setting.

OffsetPrtY Sets the position of printing on the card in the long direction.

64 Using Printer Manager

Range: –15 to +15 special units (each unit moves the card

about 0.17 mm.)
Default: 0 special units
If the image is not c entered on the card in the long direction, contact

your service provider for assistance to change this setting.



A=2.15mm

B=2.07mm

Y

BACK

FRONT

X

LEFT RIGHT

Printing startCard shifting direction

R

G

B

Option Description

OffsetTrfX Sets the position of retransfer printing on the card in the long

direction.

PeelOffPower Changes the intensity of printing for the peel-off ribbon panel. This

ResinBlackMode Enable or disable to modify printing of the black (K) panel.

Range: –14 to +14 special units (each unit moves the card

about 0.085 mm.)
Default: 0 special units
If the image is not c entered on the card in the long direction, contact

your service provider for assistance to change this setting.

adjustment controls the overall strength of peel-off.

Range: –3 to +3 special units
Default: 0

Decrease the PeelOffPower value to reduce wrinkling on the peel-off
panel or to prevent ribbon breaks when you use a peel-off ribbon.

Default: Disabled

 Enable ResinBlackMode to improve print quality if thin lines or

small black text is blurred. This slows the print speed.

 Disable ResinBlackMode to improve print speed when fine black

printing is not used.

CR500 Instant Issuance System Installation and Administrator’s G uide 65

Option Description

RetransferRollerTemp Increases or decreases the temperature of the retransfer roller.

Range: –2 to +2 special units
Default: 0 special units

 Increase this setting if the retransfer results in concave cards.
 Decrease the setting to reduce wrinkling of the retr ansfer film or to

prevent film breaks while retransferring the image to the card.

Determine the retransfer roller temperature to use based on the type
of card material and the retransfer velocity. (Retransfer velocity is a
WebService setting. Contact your service provider f or assist ance.) Print
sample cards to determine the appropriate settings for your card type.

YMCPower Changes the intensity of printing for the Y, M, and C ribbon panels. This

adjustment controls the overall lightness or darkness of the YMC
panels.

Range: –3 to +3 special units
Default: 0 special units

 Increase the YMCPower to make c olor prin ting more intense.
 Decrease the YMCPower to reduce intensity or to prevent ribbon

breaks while printing colors.

66 Using Printer Manager

Pick

The Pick settings con trol the pick motor and time frames f or picking cards. These adjustments are
all related to feeding a card into the printer.

Option Description

ExceptionLinearOffset Sets the linear offset to pick a card from the exception card slide.

Range: –500 to 500 steps
Default: 0

ExceptionRotationOffset Sets the rotational movement offset to pick a card from the exception

card slide.

Range: –10 to 10 steps
Default: 0

Hopper1LinearOffset Sets the linear offset to pick a card from hopper 1.

Range: –500 to 500 steps
Default: 0

Hopper1RotationOffset Sets the rotational movement offset to pick a c ard from hopper 1.

Range: –10 to 10 steps
Default: 0

Hopper2LinearOffset Sets the linear offset to pick a card from hopper 2.

Range: –500 to 500 steps
Default: 0

Hopper2RotationOffset Sets the rotational movement offset to pick a c ard from hopper 2.

Range: –10 to 10 steps
Default: 0

Hopper3LinearOffset Sets the linear offset to pick a card from hopper 3.

Range: –500 to 500 steps
Default: 0

Hopper3RotationOffset Sets the rotational movement offset to pick a c ard from hopper 3.

Range: –10 to 10 steps
Default: 0

CR500 Instant Issuance System Installation and Administrator’s G uide 67

MagStripeGeneral

Magnetic stripe settings are available f or WebAdmin and WebService access-level users t o set up
basic magnetic stripe options.

Option Description

Coercivity Select the coercivity setting that matches the cards you are using.

Coercivity measures the resistance of magnetic material to the
removal of encoded data. High coercivity (HICO) requires more
electrical force to encode data and the data is more resistant to
magnetic interference.

Range: HICO, LOCO
Default: HICO

ISOHICOMode Select the HICO mode for the magnetic stripe.

Range: Standard, Super
Default: Standard

T rack1Format Specify the data format for track 1, from the following:

None not used
6unit alphanumeric, 76 characters
7unit alphanumeric, 69 characters
AAMVA6unit AAMVA, 79 characters
JIS2 JIS2, 7 unit code, 69 characters

Default: 6unit

T rack2Format Specify the data format for track 2, from the following:

None not used
4unit numeric, 37 characters

Default: 4unit

T rack3Format Specify the data format for track 3, from the following:

None not used
4unit numeric 104 characters
7unit alphanumeric, 69 characters
AAMVA6unit AAMVA, 79 characters

Default: 4unit

RetryCount Specify the number of attempts (automatic retries) the prin ter makes

to encode (and read) the magnetic stripe data.

Range: 0 to 3
Default: 2

68 Using Printer Manager

Update Password

You can specify to password prot ect Printer Manager and limit access to the advanced settings.
Adding password protection is the preferred method of restricting access to Printer Manager. If
no password is assigned, a password is not needed to log on to Printer Manager.

Do the following to change the password:

1. Select the access level for which you want to assign a password. The WebAdmin access level

can update the WebAdmin, WebUser, SnmpRwCommunity, and SnmpRoCommunity
passwords.

2. Enter the current password. If a current passwo rd is not set, leave this field blank.

3. Enter the new password in the corresponding field. To remove a password, leave this field

blank.

4. Enter the new password again to confirm it. Leave the field blank if you are removing the

password.

5. Click Update Password to apply the changes.

HINTS & TIPS

 Passwords are hierarchic al in the following order: W ebService, W ebAdmin, and W ebUser. Y ou

can use a password that is higher in the hierarchy to log on to a specific role.

 Passwords may contain the following characters: a–z, A–Z, 0–9, +, and /.

Caution: Do not change the WebService password.

Set Job Queue State

Enter or select values prior to shipping the printer or s ystem to or from repair facilities.
Refer to “Set Job Queue State” on page 55 for more information.

CR500 Instant Issuance System Installation and Administrator’s G uide 69

TroubleShooting Menu

The options on the TroubleShooting menu allow you to print test cards, manage the audit log,
and reset card counts.

Menu Option Description Purpose

Test Card (A)

1. Input Hopper Number

2. Magnetic Stripe

3. Color

4. Monochrome

5. Test P attern to use for Color

Select the options to print one or more tes t
cards. Refer to “Test Card” on page 71 for
more information.

and/or Monochrome

6. Copies

7. Park Smart Card

8. Park Position

9. Smart Card Park Time

10. Do not eject card

Activity Log (A) Download the activity log information and save it to a text file. Click Download

(scroll to the bottom of the window) to save the file.

Reset Log (A) Reset the log. Click Run in the Reset Log submenu to remove all of the entries

from the activity log.

Reset Counters (A) Reset the Current Count count ers in the printer. Click Run in the Reset Counters

submenu to reset the counters. Lif e counters or total card counts cannot be
reset.

Printer Reset (A) Reset the card prin te r. Click Run in the Printer Reset submenu to perform a c old

restart on the printer. This is the same as powering the printer off and on ag ain.
After the printer has reset, you can resume using Print er Manager without
logging in again.

70 Using Printer Manager

Test Card

Use the T roubleShooting menu Test Card options to identify card production issues.
When printing test cards, make sure to keep track of the car ds printed and their source. Due to

the requirements of the financial card mark et, each card prin ted must be accoun ted f or. Use your
own blank cards to preserve the pre-printed cust omer card stock. Also provide counts of test
cards and supplies for customer tr acking.

Option Description

Input Hopper Number Select the input hopper number where the test card to be used is

loaded.
Magnetic Stripe Print the card with encoded magnetic stripe data.
Color Print the test card using the YMCK panels of the print ribbon on the

front or back.
Monochrome Print the test card using a monochrome ribbon (or the K panel of a

color ribbon) on the front or back.
Test Pattern to use for Color

and/or Monochrome

Select a test pattern to use on the front or back of the test card, from

the following:

TestPattern1: Full color test card used to evaluat e over all print quality

using the YMCK panels of the print ribbon.

TestPattern2: Half color test card used to evaluate overall prin t quality

when using short-panel YMCKT ribbon.

TestPattern3: Dense blue test card to test intensity issues that can

appear as wrinkles on the printed card.

TestPattern4: Color step test card (RGBK/YMC) that uses all panels of

the print ribbon and displays the steps of each color from darkest to

lightest.

TestPattern5: Used to set up card registration.

TestPattern6: Prints a marbles-image test card to evaluate general

appearance.

TestPatternCheckered and TestPatternRegistration: Used to check

card registration mechanically. Side/side or lead/trailing issues may

indicate a chassis, card guide, or roller problem.

TestPatternGrid: Used to print a full K panel test card.

TestPatternManufactureA–E: Used only during manufacturing setup.

Copies Enter the number of test cards to print for each test, from 1 to 10.

Default: 1

CR500 Instant Issuance System Installation and Administrator’s G uide 71

Option Description

Park Smart Card Parks the test card in the smart card bay. The test does not transmit

any data, but is used to test the movement of the card into, and out

of, the bay.
Park Position Select the smart card park position from the following:

ContactSmartCard or ContactlessSmartCard.
Smart Card Park Time Enter the amount of time to hold the test card in the smart card bay,

from 0 to 300 seconds.

Default: 10 seconds
Do not eject card Select this option to prevent the tes t card from being eject ed from the

printer.

72 Using Printer Manager

Maintenance Menu

Use the Maintenance menu to clean the printer and upload Printer Manager settings following a
repair. You must ha ve WebService-level access to Printer Manager to download the settings prior
to a repair.

Menu Item Description

Cleaning Use this option to clean the printer using a cleaning card. When you click Run,

wait for the LCD prompt to insert the cleaning card, and then press the U

SER

button.

Updates (A) Use this option to browse to an ext ernal settings file and upload it to the prin ter.

(You must be signed on with WebService-level access to download the printer
settings used by Printer Manager. Contact your service provider for assistance.)

1. Click Browse and select the file to upload.

2. Click Upload File.

CR500 Instant Issuance System Installation and Administrator’s G uide 73

Log Out Menu

Use the Log Out option to end the current Printer Manager session and return to the Printer
Manager Log In page. For security, close the browser window after you log out.

Printer Manager Updates

Printer Manager updates are included with firmware updates. A separate stand-alone utility, the
Card Printer Firmware Update Utility Program, is used to update the printer firmware. The
update utility is available as a separate download on the Entrust Datacard website.

74 Using Printer Manager

Chapter 5: Supplies and Parts

This chapter describes the recommended supplies and replacement
parts to use with the CR500 card printer.

You can order the following supplies and replacement parts:

 Ink Ribbon and Retransfer Film on page76
 Cards on page 77
 Cleaning Supplies on page 79
 Replacement Parts on page 80

CR500 Instant Issuance System Installation and Administrator’s Guide 75

Ink Ribbon and Retransfer Film

You can order replacement ink ribbon and retransfer film.

Ink Ribbon

Color print ribbons are designed for full-color card printing. The ribbons use the following color
panels: Y=yellow, M=magenta, C=cyan, and K=black.

The following ink ribbon is available:

Type Part Number Panel Sets/Roll Description

YMCKi

506276-003 750 Full color ribbon with a non-printing

(or YMCK-PO)

Retransfer Film

The following retransfer film (Intermediate Transfer Media, or InTM) is available:

Type Part Number Description

InTM Retransfer Film 568971-103 Prints up to 1000 single-sided cards

Supply Storage Guidelines

Follow these guidelines when storing ink ribbon or retransfer film rolls:

 Store supplies in their original packaging until you are ready to use them.
 Select a location away from direct sunlight, with a temperature between 41°F and 77°F (5°C

and 25°C) with a maximum of 40%–60% relative humidity.

 Do not store supplies in direct sunlight or high humidity locations.

inhibitor (peel-off) area.

 Do not store supplies near heating ducts or blowers.
 The print ribbon maintains its quality for about one year. For optimal card quality, purchase

and store quantities that you can use up in less than a year.

 The print ribbon and card stock might require secure s tor ag e and tr acking. Follo w your policy

for storing and tracking the supplies used to make cards.

 Supply rolls must be at room temperature when they are installed in the printer and used. If

supplies are stored in a cooler enviro nmen t than the printer, allow supplies to reach room
temperature before using.

 If the printer will not be used for an extended period of time, remove supplies from the

printer and store them.

76 Supplies and Parts

Cards

This section describes the specifications and quality guidelines for card stock to use with the
CR500 printer. For best results, use high-quality card stock that meets the specifications and
recommendations described in this section.

Use cards that conform to the following specifications:

 ISO/IEC 7810 Type ID-1
 ISO/IEC 7811-2 Magnetic stripe (optional)
 ISO/IEC 7816 Smart card (optional)

Specification ISO/IEC 7810 includes a requirement that cards have an optical density of 1.5 or
greater.

Card production success depends on the card manufacturer and card construction.
Cards are available that meet the requirements listed in this section, but they might
not perform as you expect.

Contact your service provider before using a preprinted magnetic stripe card or smart card.
Dark-color preprinted cards can cause positioning errors during encoding.

Card Size

Use ID-1 (CR-80) size cards with the following nominal dimensions:

Length 3.375 inches 85.60 mm
Width 2.125 inches 53.98 mm
Thickness 0.030 inches 0.75 mm

Card Material

For best results, use cards made from one of the following materials:

 PVC
 PET
 PET-G
 Polycarbonates
 ABS

CR500 Instant Issuance System Installation and Administrator’s G uide 77

Card Handling

These guidelines apply to unprinted cards.

 Any debris or particles on blank card stock can reduce card quality and damage the system.
 Grease or oils, such as oils from your fingers, also reduce card quality. K eep cards completely

clean. Do not touch the print surface of a card with your fingers or hands. Handle blank card
stock by the edges only.

 Do not use a rubber band to bind blank cards together.
 If you drop a card on the floor, clean it using a lint-free cloth before using it in the system.

Card Storage Guidelines

These guidelines apply to both blank card stock and processed cards.

 Use cards that are at room temperature. If cards are stored in a co oler environment than the

printer, allow them to reach room temperature before using.

 Stack cards so that they will not shift and rub against each other.
 Make sure that the magnetic stripe on one card does not come in contact with the magnetic

stripe on another card.

 Make sure that cards with magnetic s t ripes are stored away from magnetic objects.
 Store cards in a cool, dry, and dark place. Excessive light can cause yellowing of cards on

exposed edges.

 Keep cards in their original packaging.

78 Supplies and Parts

Cleaning Supplies

For best results, keep additional cleaning supplies on hand. The following cleaning supplies are
available.

Supply Part Number Description

Cleaning kit–10-time use 509630-001 The 10-time use kit contains the following:

 Pack of 10 double-sided cleaning cards for

the print unit cleaning unit card cleaning
rollers (508976-001)

 Pack of 10 single-sided cleaning cards for

cleaning the print unit internal rollers
(506277-001)

 Pack of 10 isopropanol cleaning cards

(552141-002)

 2 packs of five isopropanol cleaning swabs

(507377-001)

Cleaning kit–1-time use 509630-002 The 1-time use kit contains the following:

 1 double-sided cleaning card for the print

unit cleaning unit card cleaning rollers

 1 single-sided cleaning card for cleaning

the print unit internal rollers

 1 isopropanol cleaning swab

Double-sided cleaning
cards

508976-001 Pack of 10 cards used to manually clean the

print unit cleaning unit card cleaning rollers

Single-sided cleaning cards 506277-001 Pack of 10 cards used to clean the print unit

internal rollers

Cleaning cards 552141-002 Pack of 10 double-sided, isopropanol-coated

cleaning cards

Printhead cleaning swabs 507377-001 Pack of five isopropanol-saturated cleaning

swabs for cleaning debris and dust from the
printhead and from hard-to-reach internal

printer areas
Cleaning roller unit 534717-101 Replacement cleaning roller unit
Printer fan filter 534717-134 Replacement printer fan filter
Gloves 510034-001 box of 100 ESD-safe nitrile disposable card

inspection gloves

CR500 Instant Issuance System Installation and Administrator’s G uide 79

Replacement Parts

The following replacement parts are available:

Ink Ribbon Cartridge
(orange)

Retransfer Film Cartridge
(green)

Card Weight 504416-001
Power Supply 810499-002
Power Cords Contact your local service provider for the corr ect

534717-144

534717-145

power cord for your location.

80 Supplies and Parts

Appendix A: Print Unit Front Panel Menu and Messages

This appendix describes the LCD menu system accessed thr ough the print
unit front panel, and the messages that may display on the front panel.

This appendix contains the:

 Front Panel Menu Structure on page A-2
 Front Panel Menu Description on page A-3

CR500 Instant Issuance System Installation and Administrator’s Guide A-1

Front Panel Menu Structure

The following chart shows the structure of the print unit front panel menu. Some menu items
may not display, depending on the options installed in your printer.

Do not use the print unit front panel menu to change printer settings unless instructed
to do so.

Use the touch screen or Printer Manager to change printer settings.

A-2 Print Unit Front Panel Menu and Messages

Front Panel Menu Description

This table lists and describes all menu items, and their settings and functions, found on the print
unit front panel.

The front panel menu syst em is not normally used, except for certain purposes. Use this menu
system as directed in the printer’s User’s Guide for cleaning the print unit and to set the printer
into transport mode. Other settings are made using Printer Manager or the security enclosure
touch screen.

Menu Display Settings Function
Cleaning Rollers Select Rollers to start the c lea ning function to clean

the card feed rollers and heated rollers. Refer to
“Clean the Print Unit in the printer’s User’s Guide.

MG Select MG to clean the magnetic (MG) head when

using magnetic stripe cards. Refer to the printer’s
User’s Guide for the steps to follow.

Counter Reset OK? Press Enter to reset the Free counter and Error

counter .

Test Print Test Pattern

Printer Setting
Network Setting
Lami Setting

DO NOT USE. Use either the touch screen LCD menu
or Printer Manager to print test cards.

Refer to the printer’s User’s Guide to print cards
from the touch screen, or “T est Car d” on page 71) to
print test cards from Printer Manager.

Download Press the Enter key to prepare the p r i nter for a

firmware download. A separate firmware update
utility is used to update the printer firmware. Refer
to “Printer Manager Updates” on page74 for more
information.

DO NOT power off the printer while the firmware is
being downloaded.

Transport Mode OK? Place the printer in transport mode when moving or

shipping the printer. Press Return to place
the printer in Transport Mode. Please, power off
displays on the print unit front panel. Transport
mode is canceled when the printer is powered back
on.

Refer to the printer’s User’s Guide for information
about preparing the printer for transport.

CR500 Instant Issuance System Installation and Administrator’s G uide A-3

Menu Display Settings Function
Media Ink Type:

 YMCK
 YMCK-PO
 YMCKK
 YMCK-UV

Film Type:

 1000

Card Thickness:

 Standard
 Thin

Displays the ink ribbon and retransfer film that are
loaded in the printer.

The CR500 printer supports only YMCK-PO ink
ribbon. (The printer detects the type of ink ribbon; it
cannot be set.)

Retransfer film is available in 1000 frames per roll.

Only standard ID-1 cards, 0.030 inch (0.7 6 mm)
thick, are supported.

Print YMC Level Displays the value set using Printer Manager. Refer

to “Print” on page 62 for more information on

Black Level

specifying Print settings.

Black Mode
UV Level Not supported.
PO Level Displays the value set using Printer Manager. Refer

to “Print” on page 62.

A-4 Print Unit Front Panel Menu and Messages

Menu Display S ettings Function
Retransfer Temp Leve l Displays the value set using Printer Manager. Refer

to “Print” on page 62 for more information on
specifying Retransfer settings.

Speed (Front) Displays the value set using Printer Manager. You

must have WebService-level access to set this value.

Refer to “Start Printer Manager” on page 48.
Speed (F-UV) Not supported.
Speed (Back) Displays the value set using Printer Manager. You

must have WebService-level access to set this value.

Refer to “Start Printer Manager” on page 48.
Speed (B-UV) Not supported.
MG Peel Mode

 Standard
 MG Stripe

Standby:

 Front Wait
 Back Wait

Backside Cool:

 On
 Off

Displays the value set using Printer Manager. Refer

to “Print” on page 62.

Not supported.

Displays the value set using Printer Manager. Refer

to “Print” on page 62.

Bend Remedy Temp Level Displays the value set using Printer Manager. Refer

to “Print” on page 62 for more information on

specifying Bend Remedy settings.
Speed Displays the value set using Printer Manager. You

must have WebService-level access to set this value.

Refer to “Start Printer Manager” on page 48.

Heat Roller Power Saving:

 Off
 Up to 60 minutes

Displays the value set using Printer Manager. Refer

to “Behavior” on page 59 for information on

specifying the power saver mode.

HR Control:

 Off
 On

CR500 Instant Issuance System Installation and Administrator’s G uide A-5

Displays the value set using Printer Manager.

Menu Display S ettings Function
Setting Mode:

 Counter
 Laminator State

Counter:

 Total Cnt
 Head Cnt
 Free Cnt
 Cleaning Cnt
 Error Cnt

Contrast Displays the Front Panel contrast using seven

Buzzer:

 On
 Off

Unit No.:

 No. 1–No. 10

Displays printer settings.

 DO NOT USE the Counter settings. Use the

security enclosure touch screen menu or Printer
Manager to display current card counts for the
printer.

 Laminator State is not supported.

gradations from –3 (low contrast) to +3 (high

contrast). The default setting is 0.

Displays whether the electronic beep sound is On or

Off . The sound can indica te an err or or can confirm a

menu selection.

DO NOT USE. The Unit No defaults to 1 for the

CR500 printer.

A-6 Print Unit Front Panel Menu and Messages