DataCard CR500 Installation And Administrator's Manual

Download

Datacard® CR500™ Instant Issuance System

Installation and Administrator’s Guide

January 2018

Part No. 527516-001, Rev. B

Notice

Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk.

Trademark Acknowledgments

Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries.

MasterCard is a registered trademark of MasterCard International Incorporated. Visa is a registered trademark of Visa International Service Association. All other product names are the property of their respective owners.

Proprietary Notice

The design and information contained in these materials are protected by US and international copyright laws.

All drawings and information her ein are the property of En trust Datac ard Corpor ation. All unauthorized use and reproduction is prohibited.

Entrust Datacard

1187 Park Place Shakopee, MN 55379 Phone: 952-933-1223 Fax: 952-933-7971

www.entrustdatacard.com

Compliance Statements

Liability

The WARNING and CAUTION labels hav e been placed on the equipment for y our saf ety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair in contravention of this document is at your own risk.

Safety

The following basic safety tips are given t o ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment.

• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.

• Place the equipment on a stable surface (table) and ensur e floors in the work ar ea ar e dry and non-slip.

• Know the location of equipment branch circuit interrupt ers or circuit br eak ers and how to turn them on and off in case of emergency.

• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires.

• Know local procedures for first aid and emergency assistance at the customer facility.

• Use adequate lighting at the equipment location.

• Maintain the recommended temperature and humidity range in the equipment area.

iii

Regulatory Compliance

EMC Compliance Notice

To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet cable when connecting to your network

Notice for USA (FCC Notice)

This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with this instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own e xpense. Changes or modifications not e xpressly appr ov ed by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interf erence received, including interference that may cause undesired operation.

Notice for Canada

Industry Canada

This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

RSS-Gen, Issue 3, December 2010, Section 7.1.3 User Manual Notice

This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement du dispositif.

Notice for Europe

The EU Declaration of Conformity can be found on EntrustDatacard.com under product compliance.

WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or CISPR22. In a domestic/residential environment this equipment may cause radio interference, in which case the user may be required to take adequate measures.

WEEE: The model RX10 retransf er printer uses a lithium coin cell battery. Refer to the service manual for battery removal instructions.

Simplified EU Declaration of Conformity

Entrust Datacard Corporation declares that the fo llowing radio equipment: MXD, MX6000, MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200, SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with the Directive 2014/53/EU.

Intentional Radiator Information

Effective Radiated

Description/Model Number FCC ID Frequency

PX10 Supplies RFID GDI-Q20010 13.56MHz 9.16E-06 PX30 Supplies RFID GDI-Q30030 13.56MHz 9.16E-06 Central Issuance Supplies

RFID LX30, RX10 Supplies RFID GDI-506241001 13.56MHz 3.03E-05 EX30 Supplies RFID GDI-Q30130 13.56MHz 9.16E-06 FP65 Supplies RFID GDI-Q10055 13.56MHz 3.65E-05 Central Issuance Smartcard

Coupler

EMC Compliance Notice:

GDI-SID004 13.56MHz 1.96E-07

GDI-50543001 13.56MHz 1.45E-05

Power (ERP) mW

For model RX10/Multi-hopper configurations, to ensure c ompliance with Conducted Immunity standard EN61000-4-6, use USB cables no longer than three meters in length.

Notice for Australia

This is a Class A product. In a domestic enviro nment this product ma y ca use r adio int erf er ence, in which case the user may be required to take adequate measures.

Notice for China (Simplified Chinese)

警告

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对干扰采取切实可行的措施。

Notice for Taiwan (Traditional Chinese)

Notice for Japan

Japanese Voluntary Control Council for Interference (VCCI) class A statement

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

Entrust Datacar d believes that its pr oducts ar e not harmful when used as designed. However, the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986, which requires warning labels on products that may contain elements that the State of California considers harmful.

California Lithium Perchlorate Warning

Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/ perchlorate.

This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials. This product/part includes a battery that contains Perchlorate material.

vii

viii ix

Revision Log

Datacard® CR500 Instant Issuance System

Installation and Administrator’s Guide

Revision Date Description of Changes

A June 2015 First release of this document B January 2018 Updated printer information

x xi

Contents

Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Related Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

The CR500 Card Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Card Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Security Enclosure Touch Screen and Print Unit Front Panel . . . . . . . . . . . . . . . . . . . . . 4

Printer Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CardWizard Issuance Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Plan the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Packing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Unpack the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Site Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Ventilation Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Work Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Network Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 3: Install the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Use the Bolt-Down Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connect the Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9

Connect the Data Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Power On the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Clean the Print Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Install the Concealed Output Stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Activate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Set or Retrieve the Printer IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Set a Static Printer IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Retrieve the Printer IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Set Up Network Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Verify Network Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Access Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Print a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Additional Setup Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Set Up CardWizard Issuance Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printer Use Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 4: Using Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Start and Stop Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Printer Manager User Access Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

WebUser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

WebAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

WebService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Start Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Stop Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Printer Manager Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Printer Setting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

ActivityLog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Vital Product Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

FrontPanel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Pick. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

MagStripeGeneral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Update Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Set Job Queue State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

TroubleShooting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Test Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Maintenance Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Log Out Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Printer Manager Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Chapter 5: Supplies and Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Ink Ribbon and Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Ink Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Retransfer Film. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Supply Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Card Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Card Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Card Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Card Storage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

xii

Cleaning Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Appendix A: Print Unit Front Panel Menu and Messages . . . . . . . . . . . . . . . . . . . . . . . A-1

Front Panel Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Front Panel Menu Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

Appendix B: Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Operating Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Storage Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

xiii

xiv

Chapter 1: Introduction

This chapter provides information about this Installation and Administrator’s Guide, and an introduction to the CR500 card printer.

About This Manual

This manual provides detailed instructions for installing the CR500 card printer and for performing setup and administration tasks f or the card print er. The tasks described in this manual are not normally performed by the personnel who print cards.

Chapter 1: "Introduction” provides basic information about this manual and the CR500 card

printer.

Chapter 2: "Plan the Installation” provides instructions for unpacking the printer and selecting a

proper installation location.

Chapter 3: "Install the Printer” provides instructions for installing the hardware components,

cables, and power cords of the printer, and for configuring and verifying the network connection to the printer.

Chapter 4: "Using Printer Manager” provides instructions for using the Printer Manager w eb

interface to perform management tasks required to configure and operate the card printer.

Chapter 5: "Supplies and Parts” describes the supplies and replacement parts available for the

CR500 printer.

Appendix A: "Print Unit Front Panel Menu and Messages” describes the print unit front panel

menu options.

Appendix B: "Printer Specifications” provides informa t ion about operating specifications and the

storage environment for the printer.

CR500 Instant Issuance System Installation and Administrator’s Guide 1

Intended Audience

This manual provides information for:

 The site manager responsible for setting up the CR500 printer and the s ystem that uses the

printer.

 The technical professionals who set up and maintain card printing for issuance sites.

If You Need Assistance

If you work with an Entrust Datacard-authorized dealer, distributor, or value-added reseller, contact them for assis tance. A value-added reseller provides the CR500 c ard printer as part of an overall system.

If any contents of the carton are missing, contact your Entrust Datacard-authorized dealer, distributor, or reseller. If you purchased your printer directly from Entrust Dataca rd, contact the Entrust Datacard Customer Care Center in your region:

Americas +1 800.328.3996 or 952.988.2316 Europe, Middle East,

and Africa Asia Pacific +852 2821 0121

+44 1489555627

Make sure that you have the printer serial number, located on the back of the printer, when you call.

For Datacard® CardWizard® issuance software support, call 1-800-568-4598.

2 Introduction

Print Unit

Security Enclosure

The CR500 Card Printer

The Datacard CR500 card printer uses retransfer printing technology to produce high-quality, edge-to-edge printing on a variety of PVC and non-PVC card surfaces.

The retransfer printing process uses two types of ribbon: a YMCK-I color ink ribbon and a retransfer film. The printer uses the ink ribbon to print images on the retr ansfer film. A heated roller then transfers the image onto a card. The inhibitor panel on the ribbon removes retransfer material in areas of the card that have a magnetic stripe, signature panel, hologram, or smart card chip. The inhibitor panel also is called peel-off, and the ink ribbon can be iden tified as either YMCK-I or YMCK-PO.

The printer includes a multi-hopper that can be loaded with three different car d types, and an exception card slide for printing single cards.

The CR500 printer can print on one or both sides of the card. Magnetic stripe capability is standard, and the printer can be equipped with optional contact and contactless smart card capabilities.

Card Printer Components

The card printer consists of two connected components:

 Print unit: The part of the printer that applies images to cards.  Security enclosure: This locked compartment feeds cards into the print unit. It contains the

multi-hopper , the touch scr een, the reject car d area, and an ex ception car d slide used to feed single cards into the printer.

For more detailed information about the CR500 card printer components and operation, refer to the printer’s User’s Guide.

CR500 Instant Issuance System Installation and Administrator’s Guide 3

Security Enclosure Touch Screen

Print Unit Front Panel (hidden when the security enclosure door is closed)

Security Enclosure Touch Screen and Print Unit Front Panel

During day-to-da y operation, users interact with the card printer through the security enclosure touch screen. The touch screen displays printer status, information about the installed supplies, and system messages. The touch screen also is used to navigat e the print er’ s menu system. Refer to the printer ’s User’s Guide for complete information about the touch screen menu system.

When the security enclosure door is open, you have access to the print unit fr ont panel. This L CD screen and buttons are used to perform some CR500 operations, but should not normally be used by personnel who print cards. Refer to Appendix A: "Print Unit Front Panel Menu and

Messages”.

Printer Door Locks

4 Introduction

The security enclosure door has a mechanical lock that can be opened or locked using either of these methods:

 Insert the provided key into the lock and turn to lock or unlock the door.  Use CardWizard Instant Issuance software to electronically unlock the door by entering one

or more user names and passwords.

The physical k ey should be used only while installing the card printer. After the printer has been installed, the key should be stored in a secure location. Only users who can provide the proper authentication are able to unlock the security enclosure door and access the cards.

Caution: The print unit door contains a separate lock mechanism that could be locked or unlocked using the print unit front panel. Do not use this lock with the CR500 card printer. Do not use the print unit front panel menu to create a security key and lock the

print unit door.

CardWizard Issuance Software

The CR500 card printer works with Datacard CardWizard issuance software to create and print cards. CardWizard software is a centralized application that processes card data and obtains the needed authorization from the financial system that manages cus tomer accounts.

CardWizard software performs the following functions:

 Prepares card data  Links to financial software, so that the cards issued are linked with customer accounts  Manages security, including unlocking the printer’s security enclosure

Refer to the following for more information about using CardWizard software:

Task Refer to:

Define the CR500 printer to CardWizard softw are

Use CardWizard software to send cards to the printer

Set up and use CardWizard software

Printer Manager

Printer Manager is a web-based interface tha t displays information about the card printer and allows you to manage printer settings and operation. Syst em administra tors and service provider s can use Printer Manager to fine-tune card appearance, set advanced options, and troubleshoot printing problems. You access Printer Manager through your computer’s web browser using the printer’s IP address.

Refer to Chapter 4: "Using Printer Manager” for detailed instructions on how to access and use Printer Manager.

Printer Manager does not have to be running to use the card printer. During normal operation, site personnel should not use Printer Manager unless asked to do so.

Datacard CardWizard Issuance Software and Card Printer Setup Guide, 527792-001

“Print Cards from CardWizard” in the printer’s

User’s Guide

CardWizard documentation

CR500 Instant Issuance System Installation and Administrator’s Guide 5

6 Introduction

Chapter 2: Plan the Installation

This chapter provides step-by-step instructions for unpacking and choosing a location for the CR500 card printer.

This chapter contains the following printer ins tallation information and procedures:

 Packing List on page 8  Unpack the Printer on page 9  Site Requirements on page10  Network Security Requirements on page13

CR500 Instant Issuance System Installation and Administrator’s Guide 7

Packing List

The shipping carton for the CR500 car d printer contains the following items:

 CR500 Instant Issuance System  CR500 Printer Quick Install Guide  Security enclosure key (qty. 2)  Card weights (qty. 3)  Power cord for printe r  Concealed output stacker  Power supply and cord for security enclosure  Owner’s Library CD for the CR500 system  Cleaning card (single-sided for printer’s inte rnal rollers, part no. 506277-001) (qty. 1)  Cleaning card (dual-sided for card cleaning rollers, part no. 508976-001) (qty. 1)  Isopropanol cleaning cards (qty. 2)  Cleaning swabs (qty. 5)  White gloves (1 pair)  Ca rd jam removal tweezers  Bolt-down spacer  Bolt-down washer  Warranty  Installation report  Declaration of conformity

You must provide the following items or order them separately:

 Network data cable  Bolt (optional, for bolt-down feature)  Ink ribbon  Retransfer film  Blank cards

Refer to Chapter 5: "Supplies and Parts” for part numbers and ordering information for ink ribbon, retransfer film, and cards.

8 Plan the Installation

Unpack the Printer

Do the following to open the shipping carton and remove the printer from the ca rton.

Caution: The CR500 card printer weighs approx imately 47 pounds (21.3 kg). Use care when removing the printer from the shipping carton. Ask another person for

Do the following to open the shipping carton and unpack the printer

1. Unlatch the handle

2. Open the handle pullouts.

assistance.

The printer is 29 inches (737 mm) wide, and 15 inches (381 mm) deep. Prepare a surface at least that large to hold the printer when it is removed from the carton. Refer to “Site Requirements” on page10 for information on preparing a permanent location for the printer.

pullouts.

3. Remove the top of the

carton.

4. Remove the inner lining.

5. Pull the four cardboard

corners outward.

6. Unfold the sides of the

carton.

7. Remove the accessories

box from lower cushion.

8. Lift the printer from the

lower foam cushion and out of the carton.

9. The printer is enclosed in a

plastic bag. Remove the bag from around the printer.

10. Remove all packing tape and foam from inside and around the printer.

Save the shipping carton and all packaging mat erials. They are required if you need to store, move, or return the printer for service. Replacements might not be available within the time you need.

CR500 Instant Issuance System Installation and Administrator’s Guide 9

Site Requirements

Select a suitable location for the printer using the following guidelines.

Site Guidelines

The performance of the CR500 printer is strongly influenced by the installation location. Inst all the unit in a location that meets the following criteria:

 Place the printer in a location that meets or exceeds ISO 14611-1 Class 8 cleanliness

standards. Using the printer in dusty locations may cause print blurring and printhead malfunctions.

 Place the printer in a location that provides enough space to open the printer access doors.

Refer to “Printer Dimensions” on page12.

 Place the printer in a location that has access to two AC outlets and a network port.  Avoid locations susceptible to strong vibration or shock.  Avoid locations exposed to direct sunlight.  Avoid locations exposed to direct fluorescent lighting.  Avoid locations where there is a possibility of metal objects or other foreign material

entering the printer.

 Avoid areas near walls with little ventilation. Refer to “Ventilation Clearance” on page11.  Avoid unstable locations and angled surfaces. Keep the printer off the floor.  Avoid locations prone to st atic electricity, such as a carpeted room.  Avoid areas near air conditioners, humidifiers, or heat sources that may cause condensation

inside the printer.

Operating Environment

Install the printer in an environment with the f ollowing recommended temper ature and humidity range:

 T emperature: 63°–83°F (17°–28°C)  Humidity: 35%–70%, non-condensing

Caution: Using the printer in an environment with temperatures that are cooler than the recommended range can cause retransfer errors. Using the printer in an environment with temper atures that are warmer than the recommended r ange can cause errors such as card warping and wrinkling of the film.

10 Plan the Installation

Side Clearance

Back Clearance

Ventilation Clearance

To ensure proper ventilation to the CR500 printer, maintain minimum clearance distances, as shown in the following illustrations.

Ventila tion holes are provided f or the cooling fans a t the bottom and sides of the print unit. Inst all the printer so that the sides are at least 7.9 inches (200 mm) away from the surrounding wall. Keep the back of the printer at least 3.9 inches (100 mm) away from a wall. Do not place any objects on top of the printer.

CR500 Instant Issuance System Installation and Administrator’s G uide 11

21-3/8 in. (54.3 cm)

Printer Dimensions

The external printer dimensions are shown in the following illustrations.

Work Surface

The printer requires a sturdy work surface at least 45 inches (1.143 m) wide and 19 inches (483 mm) deep.

If you plan to use the bolt-down feature, you must be able to drill a hole through the work surface and you must have access to the underside of the work surface. (Refer to “Use the Bolt-

Down Feature” on page16.)

12 Plan the Installation

Security Lock Slot

Security Lock

The printer has a slot for a cable-type security lock. This slot is located on the side of the print unit, behind the security enclosure.

If you plan to use a cable lock, select a location that provides a secure place to fasten the cable.

Network Connection

You must be able to connect the back of the printer to your network using an Ethernet cable. Make sure that the installa tion location has an available network port for the printer.

The workstations for printer users mus t have access to the printer over the network and must have network permission to the printer.

Network Security Requirements

The CR500 printer requires use of the HTTPS protocol and does not recognize unsecured communications. If you are asked to specify a port, use port 9111 with browser access to Printer Manager. Refer to Chapter 4: "Using Printer Manager” for information about password security options in Printer Manager.

The CR500 printer provides encryption using HTTPS. The printer and CardWizard issuance software are designed to use this level of security.

This manual assumes that the HTTPS protocol provides adequate security for your site. If your organization requires additional security, you are responsible for setup and for procedures documenting its use.

CR500 Instant Issuance System Installation and Administrator’s G uide 13

14 Plan the Installation

Chapter 3: Install the Printer

This chapter provides step-by-step instructions for installing the CR500 card printer and connecting it to your network.

This chapter contains information that describes:

 Printer Installation on page 16

 Use the Bolt-Down Feature on page16

 Connect the Power Cords on page 19

 Connect the Data Cable on page 20

 Power On the Printer on page21

 Clean the Print Unit on page 22

 Install the Concealed Output Stacker on page27  Printer Configuration on page28

 Activate the Printer on page 29

 Set or Retrieve the Printer IP Address on page33

 Set Up Network Access on page40

 Verify Network Communication on page 41

 Set Up Ca rdWizard Iss uance Software on page 45  Printer Use Guidelines on page 45

CR500 Instant Issuance System Installation and Administrator’s Guide 15

Printer Installation

To install the CR500 printer, place the printer on the selected work surface. Make sure that the work surface meets the requirements described in “Work Surface” on page12. Then, perform the following procedures:

1. (Optional) Use the bolt-down feature to secure the printer to the work surface.

2. Plug in the power cords to the print unit and the security enclosure.

3. Connect the data network cable to the printer.

4. Power on the printer to verify it initializes correctly.

5. Run the appropriate single-sided cleaning card through the printer.

6. Install the concealed output stacker onto the printer.

Use the Bolt-Down Feature

Use the optional bolt-down fea t ure to secure the printer to the work surface. To use the printer’s bolt -down feature, you must provide the following parts and tools:

 A bolt that meets the following requirements:

 The bolt size is 1/4-20 UNC: the diameter is 1/4 inch, with 20 threads per inch. Do not use

a metric-sized bolt in place of the UNC bolt.

 The bolt cannot intrude into the printer by more than 1 inch (25.4 mm).  The bolt length must be the thickness of the work surface, plus the thickness of the

washer, plus the thickness of the spacer, plus 1/4 inch to 1 inch going into the rivet nut in the bottom of th e printer.

For example, if your printer’s work surface is 1-1/2 inches thick, the bolt length can be from 2-3/8 to 3-1/8 inches, as shown in the following table:

Work Surface (example) +

1-1/2 inch + 1/16 inch + 9/16 inch + 1/4 inch

Washer Thickness +

Spacer Thickness +

Rivet Nut Depth =

(minimum)

Desired Bolt Length

= 2-3/8 inch