DataCard CR825, CE875 Installation And Administrator's Manual

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Entrust Datacard™ CR825™ and CE875™

Instant Issuance System

Installation and Administrator’s Guide

September 2017

Part No. 527748-001, Rev. C

Notice

Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk.

Trademark Acknowledgments

Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries.

Entrust is a registered trademark and service mark in the United States and other countries.

MasterCard is a registered trademark of MasterCard International Incorporated. Visa is a registered trademark of Visa International Service Association. All other product names are the property of their respective owners.

Proprietary Notice

The design and information contained in these materials are protected by US and international copyright laws.

All drawings and information her ein are the property of En trust Datac ard Corpor ation. All unauthorized use and reproduction is prohibited.

Entrust Datacard

1187 Park Place Shakopee, MN 55379 Phone: 952-933-1223 Fax: 952-933-7971

www.entrustdatacard.com

Compliance Statements

Liability

The WARNING and CAUTION labels hav e been placed on the equipment for y our saf ety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair in contravention of this document is at your own risk.

Safety

The following basic safety tips are given t o ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment.

• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.

• Place the equipment on a stable surface (table) and ensur e floors in the work ar ea ar e dry and non-slip.

• Know the location of equipment branch circuit interrupt ers or circuit br eak ers and how to turn them on and off in case of emergency.

• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires.

• Know local procedures for first aid and emergency assistance at the customer facility.

• Use adequate lighting at the equipment location.

• Maintain the recommended temperature and humidity range in the equipment area.

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Regulatory Compliance

EMC Compliance Notice

To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Inf ormation Technology Equipment, be sure to use a shielded E thernet cable when connecting to your network

Notice for USA (FCC Notice)

This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with this instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own e xpense. Changes or modifications not expr essly approv ed by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interf erence received, including interference that may cause undesired operation.

Notice for Canada

Industry Canada

This digital apparatus does not exceed the Class A limits for radio noise for digital appar atus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillag e radioélectrique édicté par le ministère des Communications du Canada.

RSS-Gen, Issue 3, December 2010, Section 7.1.3 User Manual Notice

This Device complies with Industry Canada License-exempt RSS standard (s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement du dispositif.

Notice for Europe

The EU Declaration of Conformity can be found on EntrustDatacard.com under product compliance.

WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or CISPR22. In a domestic/residential environment this equipment may cause radio interference, in which case the user may be required to take adequate measures.

WEEE: The model RX10 retransf er printer uses a lithium coin cell battery. Refer to the service manual for battery removal instructions.

Simplified EU Declaration of Conformity

Entrust Datacard Corporation declares that the fo llowing radio equipment: MXD, MX6000, MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200, SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with the Directive 2014/53/EU.

Intentional Radiator Information

Effective Radiated

Description/Model Number FCC ID Frequency

PX10 Supplies RFID GDI-Q20010 13.56MHz 9.16E-06 PX30 Supplies RFID GDI-Q30030 13.56MHz 9.16E-06 Central Issuance Supplies

RFID LX30, RX10 Supplies RFID GDI-506241001 13.56MHz 3.03E-05 EX30 Supplies RFID GDI-Q30130 13.56MHz 9.16E-06 FP65 Supplies RFID GDI-Q10055 13.56MHz 3.65E-05 Central Issuance Smartcard

Coupler

EMC Compliance Notice:

GDI-SID004 13.56MHz 1.96E-07

GDI-50543001 13.56MHz 1.45E-05

Power (ERP) mW

For model RX10/Multi-hopper configurations, to ensure c ompliance with Conducted Immunity standard EN61000-4-6, use USB cables no longer than three meters in length.

Notice for Australia

This is a Class A product. In a domestic environment this pr oduct may cause r adio int erf erence, in which case the user may be required to take adequate measures.

Notice for China (Simplified Chinese)

警告

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对干扰采取切实可行的措施。

Notice for Taiwan (Traditional Chinese)

Notice for Japan

Japanese Voluntary Control Council for Interference (VCCI) class A statement

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wa sh hands after handling.

Entrust Datacar d believes that its pr oducts ar e not harmful when used as designed. However, the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986, which requires warning labels on products that may contain elements that the State of California considers harmful.

California Lithium Perchlorate Warning

Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/ perchlorate.

This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials. This product/part includes a battery that contains Perchlorate material.

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Revision Log

CR825 and CE875 Instant Issuance System

Installation and Administrator’s Guide

Revision Date Description of Changes

01 May 2016 Beta release of this document. A November 2016 First release of this document. B August 2017 Added new cleaning procedures and multi-hopper support. C September 2017 Updated multi-hopper information.

Contents

Chapter 1: Printer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

PC Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Ethernet Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Clearance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Storage Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Secure Printing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Install the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Unpack the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Secure the Printer (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Use the Optional Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Use the Bolt-Down Openings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unpack the Optional Multi-Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Prepare the Multi-Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Assemble the Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Plug In and Power On the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Use the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Activate the Printer from the LCD Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Clean the Printhead Cam Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Clean the Inside of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Install Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Install the Ink Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Install the Cleaning Sleeve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Install the Retransfer Film. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Load Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Install a Large Output Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connect to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Set the Printer Network IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Set a Static IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Test the IP Address Using a Local Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Print a Test Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Set Up Network Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Verify Network Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Chapter 2: Elements of Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Basic Card Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Printing Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Color Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Color Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Print Text in Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Print Graphics in Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Monochrome Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Monochrome Printing with Full-Color Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Print Text in Monochrome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Print Bar Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Bar Code Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Test Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Card Design Changes That Affect Bar Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Apply a Second Layer of Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Non-Printing Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Standard Magnetic Stripe Non-Printing Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Standard Smart Card Non-Printing Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Custom Non-Printing Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Card Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Image Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Backgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Image Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Magnetic Stripe Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Magnetic Stripe Data Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Three-Track Option (ISO/IAT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Single-Track Option (JIS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Magnetic Stripe Coercivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Smart Card Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Smart Card Processing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Smart Card Codes on the Printer Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Single-Wire Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Embossing and Indenting Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Settings for Card Design in Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Chapter 3: Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Printer Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Printer Manager User Access Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

WebUser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

WebAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

WebService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

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Access Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Printer Manager Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Print a Printer Manager Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Use Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Printer Setting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

ActivityLog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

VitalProductData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

FrontPanel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Pick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

VertTransport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Flipper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

BarcodeReader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

CardStock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

HeatRoller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Retransfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Debower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

SmartCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

MagStripeGeneral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

MagStripeCustomTrack 1–3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Emboss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Multihopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Manufacturing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Update Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Set Job Queue State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

TroubleShooting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

SSA Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Reset Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Reset Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Printer Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Embosser Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Audit Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Reset Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Maintenance Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Log Out Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

xiii

Chapter 4: Supplies and Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Printer Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 8

Ink Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Retransfer Film. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Supply Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Card Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Card Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Card Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Card Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Cleaning Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Ink Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Retransfer Film Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Cleaning Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Large Output Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Cables and Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Printer Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Appendix A: CE875 Instant Issuance System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

System Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Single-Hopper System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Multi-Hopper System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Clearance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Single-Hopper System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Multi-Hopper System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Unpack the Embosser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Remove Shipping Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Secure the Embosser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Use the Bolt-Down Openings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Use the Optional Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Assemble the Printer and Embosser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Connect the Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

Connect the System to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

Load Embosser Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-13

Load the Indent Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13

Load the Topping Foil Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15

Power On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

xiv

Embosser Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-17

Indent Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Topping Foil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Embosser Supply Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Embosser Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

Indent Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

Topping Foil Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

Embosser Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

Power Cords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

xvi

Chapter 1: Printer Installation

This chapter describes system requirements and provides setup instructions for the Entrust Datacard™ CR825™ and CE875™ Instant Issuance System.

Your installation may have additional requirements for a card production environment. Consult your system administrator to determine the optimum location for card production.

PC Requirements

Use a PC that meets or exceeds the following:

 A 32- or 64-bit processor, running at 2 GHz or faster  4 GB or more memory (RAM) and at least 1 GB free space on the hard drive  One of the following operating systems:

 Windows 10, 32- or 64-bit

 Windows 8.1, 32- or 64-bit

 Windows 7, 32- or 64-bit

 Windows Server 2012, R2, 64-bit

 Windows Server 2008, 64-bit  An Ethernet network connection.  Datacard® CardWizard® Issuance Software.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 1

Ethernet Requirements

Y ou can c onnect many network prin ter s to one PC. The maximum number of printer s depends on the capacity of the network to deliver data to the printer.

The following components are required to install a printer on a network:

 An Ethernet network that uses the TCP/IP protocol and can run at one of the following:

1Gbase-T (1 gigabyte per second) or 100base-T (100 megabits per second).

 An Ethernet cable to connect the printer to the network. An Ethernet cable is not supplied

with the printer.

 A PC that meets the “PC Requiremen ts” on page1, and is connected to, and communicating

with, the network.

Electrical Requirements

The power supply detects the input voltage and works within the range stated.

Electrical Requirements

Printer Model

Input Output

CR825 85–230VA C/47-63 Hz/1.2Amp 24V/6.6Amp/160W CE875 Refer to Appendix A: "CE875 Instant Issuance System”.

2 Printer Installation

15.6 in 397 mm

10.1 in 257 mm

21.4 in 544 mm

Site Requirements

Set up and use the printer in an environment that meets the following requirements.

 Use a single-phase, 3-wire, grounded receptacle.  Place the system and its supplies in a clean office environment, keeping paper and foreign

materials off of the equipment.

 Place the printer on a sturdy, level surface.  Place the printer away from direct sunlight.  Do not place the printer near heating ducts, fans, or other air vents.  Do not use the printer for purposes other than the intended use.  Provide space for the printer and for clearance around the printer. The printer dimensions

and clearance area are shown in the following sections.

Printer Dimensions

The external printer dimensions are shown in the following illustrations.

Single-Hopper Printer

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 3

13.4 in 340 mm

16.2 in 411 mm

25.6 in 651 mm

Multi-Hopper Printer

4 Printer Installation

26.4 in 668 mm

28.2 in 717 mm

15.6 in 397 mm

14.3 in 363 mm

12.1 in 306 mm

28.8 in 732 mm

14.6 in 371 mm

11.7 in 298 mm

35.2 in 893 mm

16.2 in 411 mm

10.0 in 254 mm

Clearance Requirements

The following measurements show the printer dimensions when the sy st em access door s are open and the power cord is connected. We recommend that you pro vide at least 3 inches (76.2 mm) of additional clearance around the system to maintain access to the power cord and data cables, and to allow you to load and remove car ds and supplies.

Single-Hopper Printer

Options, such as a large output hopper, change the dimensions of the printer. Additional clearance is required when using these options.

Multi-Hopper Printer

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 5

Operating Environment

Use the following guidelines when operating the printer:

Operating temper ature 50° to 95°F (15° to 35°C) Operating humidity 20% to 80% non-condensing

Using the printer in areas that are cooler than the recommended temperatures can cause retransfer errors. Using the printer in areas that are warmer than the recommended temperatures can cause cards to warp and retransfer film errors.

Storage Environment

If you are storing the printer for an e xtended length of time, r emove the ink ribbon and r etrans f er film, and use the following storage guidelines:

Storage temperature 5° to 141°F (–15° to 60°C) Storage humidity 10% to 90% non-condensing

Secure Printing Requirements

The printer uses advanced TLS 1.1 and 1.2 encryption that supports the AES-256 (Advanced Encryption Standard) and 3DES (Triple Data Encryption Standard).

Secure printing consists of encrypting print commands and card data and transmitting the information securely from the PC to the print er. Printers are shipped with all communication protocols (secure and non-secure) enabled. Ref er to “Behavior” on page 56 for more information about using the Printer Manager interface to specify printer security settings.

If your card production site requires secure printing, use the following:

 An Entrust Datacard CR825 instant issuance system with secure printing enabled  An Entrust Datacard CE875 instant issuance system with secure printing enabled  A PC that meets the PC requirements cited in “PC Requirements” on page1  An Ethernet connection that meets the requirements  A current browser, such as Internet Explorer, Fir efox, or Chrome

6 Printer Installation

Install the Printer

The following sections describe the setup process the first time you install the printer.

 Unpack the Printer on page 8  Secure the Printer (Optional) on page9  Unpack the Optional Multi-Hopper on page 12  Prepare the Multi-Hopper on page 13  Assemble the Multi-Hopper Printer on page 14  Plug In and Power On the Printer on page15  Activate the Printer from the LCD Menu on page16  Clean the Printer on page 18  Install Supplies on page 22  Install a Large Output Hopper on page 29

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 7

Accessories Tray

Lift printer from the sides only.

Unpack the Printer

1. Remove the printer from the shipping carton. The accessories tray holds the printer power

supply and power cord, the cleaning roller spindle, CDs, and the printer documentation.

Save the shipping cartons and packing materials. They are required if you need to store, move, or return the system for service.

2. Place the printer on the selected work surface. Make sure that the surface meets the

requirements described in “Site Requiremen ts” on page3.

If your system includes an embosser, refer to “Unpack the Embosser” on page A-6 for information about how to prepare the embosser.

8 Printer Installation

Secure the Printer (Optional)

This procedure is optional.

You can secure the printer using one of the following:

 An optional cable lock (refer to “Use the Optional Cable Lock”).  The bolt-down openings in the bottom of the printer (ref er t o “Use the Bolt-Down Openings”

on page 10).

Use the Optional Cable Lock

The cable lock is a user-installed f eatur e that does not requir e special tools to inst all. The packag e contains a cable lock, instructions, and a me t al security plat e. The security plat e is ins talled in the printer and is designed to accommodate the T-bar of the cable lock.

 The cable lock is available with either a key or co mbination lock  If you have a CE875 instant issuance sys t em, the cable lock can be inst alled in the

embosser component of the system. Refer to “Use the Optional Cable Lock” on

page A-10.

1. Prepare the printer by installing the metal security plate: a. Tip the printer on its right side. b. Locate the security plate receptacle on the

underside of the printer toward the back left side.

c. Insert the security plate into the receptacle

with the open end toward the printer.

d. Insert the T-bar of the cable lock through the

printer opening into the security plate.

2. Follow the instructions included with the cable

lock to complete the installation.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 9

Use the Bolt-Down Openings

The printer includes bolt-down openings that you can use to secure it to a mounting surface. You need the following supplies:

 The bolt-down kit (part no. 512969-001) contains two M6 well nuts.  Two M6 (6 mm) screws, purchased separately.

The length of the screws you need depends on the thickness of the mounting surface. The screw length is the surface thickness + 0.75 inch (20 mm).

 Two M6 washers, purchased separately.  1/4-inch (7 mm) drill bit.

1. Drill two holes in the mounting surface following the dimensions and requiremen ts shown in

the following figure:

10 Printer Installation

2. Carefully tip the printer onto its left side

(the side without the access door).

3. Insert the M6 well nut threaded inserts

into the bolt-down openings on the bottom of the printer.

4. Return the printer to its upright position

and position it over the holes that are drilled in the mounting surface.

5. Secure the printer to the mounting

surface.

a. Place a flat washer on each of the

screws beneath the mounting surface.

b. Insert the M6 screws through the

holes in the mounting surface and into the well nuts in the bottom of the printer.

c. Tighten the screws securely.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 11

Unpack the Optional Multi-Hopper

12 Printer Installation

Restraining Pin

Enclosure Transition

Prepare the Multi-Hopper

The multi-hopper ships with the enclosure transition fo lded down with a restr aining pin holding it in position.

1. Remove the restraining pin from the enclosure transition by pulling it straight up from the

unit.

2. Rotate the enclosure transition 90° so that it aligns with the top of the multi-hopper unit.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 13

Multi-Hopper Attachment Hooks

Multi-Hopper Back

Multi-Hopper Attachment Slots

Assemble the Multi-Hopper Printer

1. Match the two large hooks on the back center of the multi-hopper with the two slots on the

printer frame.

2. Push the multi-hopper in slightly to engage the hooks into the frame.

3. Push down to secure the multi-hopper to the printer.

14 Printer Installation

Power Button

Plug In and Power On the Printer

1. Connect the printer power cord to the

printer and to the power supply.

2. Plug the power supply cord into the

power outlet.

3. Press the POWER button on the front panel

to power on the printer. The first time you power on the printer, Print job queue is deactivated displays on the LCD panel.

You must activate the print er before continuing with the printer setup. Refer to

“Activate the Printer from the LCD Menu” on page 16.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 15

Status Lights

Ribbon Cards

User Light & User Button

Up Arrow

Enter

Down Arrow

Power Button

LCD Panel

Configuration Label

Use the Front Panel

The front panel of the printer provides the c on t rols you need to operate the s y stem. Refer to the printer’s User’s Guide for complete information about using the front panel.

Activate the Printer from the LCD Menu

Before proceeding with the activation process, call Entrust Datac ard technical phone support at 1-800-328-3996 to obtain the activation c ode. Have the printer serial number ready for phone confirmation. The serial number is located on the configuration label of the printer.

If your system includes an embosser, you also need the embosser serial number. The embosser configuration label is located inside the embosser on th e lower enclosure. Open the embosser supplies access door to view the label. Refer to the printer’s User’s Guide for more information.

1. Unlock the access door lock and open the printer access door.

2. Locate the configuration label and write down the printer’s serial number.

16 Printer Installation

3. Enter the menu system.

Before you activa te the printer, Print job queue is deactivated displays on the LCD panel.

a. Press the U

SER button.

Deactivated: Menu available displays on the LCD panel.

b. Press E

NTER to enter the Main Menu.

c. Press the down arrow until Activate display s on line 2 of

the LCD panel.

4. Enter the Activate menu. a. Press E

NTER to enter the Activate menu.

b. Activate displays on line 1 and Enable displays on line 2

of the LCD panel.

c. Press E

NTER to enter the Enable menu.

5. Enter the activation code. a. Press the up and down arrow keys to cycle through the

numeric characters. Press E

NTER to select each number

that matches the 8-digit numeric activation code you received from Entrust Datacard.

b. When the 8-digit activation code displays completely,

press E

NTER again with a blank character entry.

The code you entered displays on the LCD panel so you can confirm that it wa s entered correctly. Apply displays on line 2.

If the code is not correct, press the U

SER button to exit

and return to the blank Activate screen. Reenter the code.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 17

c. When the code is correct, press ENTER to apply the code.

When the system activa tion is successful, Request Success displays briefly on line 2 of the LCD panel and

SER light glows steady green. The LCD panel then

the U displays Ready to show that the printer is available to print cards.

If another message displays on line 2, system activation failed. Repeat step 3. If activation fails again, contact Entrust Datacard Technical Phone Support at 1-800-328-3996.

Clean the Printer

The first time you set up the printer, use the double-sided, adhesive-coated (sticky) cleaning card to clean the newly installed printer. This helps to ensure that the printer is completely clean before you begin to print cards.

The printer ships with two types of cleaning card s:

 A 10-pack of double-sided, adhesive-coated cleaning cards. Use a sticky cleaning

card to clean the printer at initial setup and whenever the print quality diminishes.

 An isopropanol-coated cleaning card, included in each ink ribbon package.

Refer to the printer’s User’s Guide for more inf ormation about when to use each type of cleaning card.

Use the adhesive-coated cleaning card to do the following:

 Clean the Printhead Cam Rollers on page19  Clean the Inside of the Printer on page 20

18 Printer Installation

Ink Ribbon Cartridge

Guidepost

Sticky Cleaning Card

Printhead Cam Rollers

Clean the Printhead Cam Rollers

Use the double-sided, adhesive-coated cleaning card to clean the printhead cam rollers. Perform this procedure first.

1. Power off the printer, if necessary.

2. Unlock the access door lock and open the printer access door.

3. Remove the retransfer cartridge (C2) from the

printer, if necessary.

The ink ribbon and retransfer cartridges are shipped inside the printer.

4. Peel off the wrapper from one side of the sticky cleaning car d.

5. Insert the cleaning card vertically into the printer between the r etr ans fer cartridge guidepost

and the rollers. Make sure that the adhesive side of the card is facing to the right and is touching the rollers.

6. Move the cleaning card up and down along the rollers to remove any debris found on the

rollers.

7. Continue with “Clean the Inside of the Printer” on page 20.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 19

Card Bow

Clean the Inside of the Printer

Use the following procedure to clean the inside of the printer. Do this procedure after you have cleaned the printhead cam rollers using the sticky cleaning card.

1. Power on the printer.

2. Unlock the input hopper lock.

3. Peel off the wrapper from the other side of the cleaning card.

4. Insert the cleaning card.

Single-Hopper Printer

a. Open the input hopper cover. b. Insert the cleaning card into the input hopper.

Multi-Hopper Printer

Insert the cleaning card into the multihopper exception slide.

The cleaning card may become bowed slightly during shipment. If the card is bowed, make sure that you insert the card into the printer as shown.

5. Close and lock the printer.

20 Printer Installation

6. Use the LCD menu system to start the cleaning cycle. a. Begin when the printer displays Ready and the U

button shows steady green. Press the U

SER button.

SER

Suspended displays on line 1 of the LCD panel.

b. Press E

NTER to enter the menu system.

c. Maintenance displays on line 2 of the LCD panel. Press

NTER to enter the Maintenance menu.

d. Cleaning Card displays on line 2 of the LCD panel. Press

NTER to enter the Cleaning Card menu.

e. Start displays on line 2 of the LCD panel. Press E

NTER to

start the cleaning process.

f. Insert cleaning card displays on the LCD panel. Press the

SER button to start the cleaning cycle.

The printer moves the card through the printer several times. If the vertical option is installed, the card moves into the vertical area and cleans the r oller s locat ed there.

At the end of the cleaning cycle, the cleaning card st ops as it is ent ering the print er r eject tray (RT1).

If you are cleaning a system with an embosser, the cleaning card enters the embosser and stops on top of the emboss wheel. Open the embosser access door to remove the cleaning card from the s y stem. You can remove the indent cartridge to access the card, if necessary.

7. Open the printer access door and remove the used cleaning card.

8. Continue with “Install Supplies” on page 22.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 21

Isopropanol Cleaning Card

Ink Ribbon

Cleaning Sleeve

Install Supplies

To prepare the printer to print cards, install the ink ribbon and retransfer film on the appropriate cartridges, install a cleaning sleeve into the printer, and load blank card stock into the input hopper.

If your system includes an embosser, also load topping foil and indent ribbon into the embosser. Refer to “Load Embosser Supplies” on pageA-13 for more infor mation.

Install the Ink Ribbon

The printer uses the ink ribbon to print the card images onto the retransfer film. Do the following to load the ink ribbon.

1. Remove the ink ribbon cartridge from the printer.

2. Place the ink ribbon cartridge on a flat surface

with the spindles facing up.

3. Open the ink ribbon package and remove the ink

ribbon. Hold the ribbon cores and pull them up from the package base.

Each ink ribbon package also includes the following:

 A new cleaning sleeve. Refer to “Ins tall the Cleaning Sleeve” on page 24.  An isopropanol-coated cleaning card. Refer to the printer’s User’s Guide for

information about when to use the cleaning card.

22 Printer Installation

4. Install the ink ribbon. a. Slide the blue supply spool onto the cartridge

until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge.

b. Route the ink ribbon around the rollers on

the cartridge. A diagram on the cartridge shows the correct routing pattern.

c. Slide the empty silver take-up spool onto

the cartridge until it clicks into place.

d. Turn the take-up spool clockwise just

enough to take up any slack in the ribbon.

5. Continue with “Install the Cleaning Sleeve” on page 24.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 23

Cleaning Spindle

Cleaning Sleeve

Install the Cleaning Sleeve

The cleaning sleeve helps maintain print quality by r emoving dust and other particles from cards before they tr avel into the printer. The cleaning sleeve fits on a spindle that is inserted into the printer. The printer ships with the cleaning spindle in the accessories box.

Replace the cleaning sleeve each time you install a new ink ribbon, if debris appears on the printed card, or if the cleaning sleeve is no longer sticky.

1. Load the cleaning sleeve. a. Remove the cleaning spindle from the accessories

box.

b. Remove the cleaning sleeve from the ribbon

package and slide the cleaning sleeve onto the cleaning spindle.

c. Remove the protective wrapper from the

cleaning sleeve.

2. Insert the cleaning spindle into the C3

slot in the printer.

24 Printer Installation

3. Replace the ink ribbon cartridge in the printer.

4. Continue with “Install the Retransfer Film”.

Install the Retransfer Film

The retransf er film c ontains the images printed with the ink ribbon. A heated roller then bonds the film onto the card.

Do the following to load the retransfer film.

1. Place the cartridge on a flat surface with the spindles facing up.

2. Remove the roll of retransfer film from its package.

Hold the film cores and pull them up from the package base.

3. Install the retransfer film. a. Slide the yellow supply spool onto the

cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 25

b. Route the film around the rollers on the

cartridge. A diagram on the cartridge shows the correct routing pattern.

c. Slide the empty silver take-up spool onto

the cartridge until it clicks into place.

d. Turn the t ak e-up spool count erclockwise

just enough to take up any slack in the film.

4. Replace the retransfer film cartridge in the

printer.

5. Close the printer access door.

6. Continue with “Load Cards” on page27.

26 Printer Installation

Load Cards

Do the following to load cards in the input hopper. If you plan to insert cards manually, make sure that blank cards are available near the printer.

 Cards can stick together. Slide or fan the cards to separate the edges before placing them in

the input hopper. Handle cards by their edges only, or wear gloves.

 Insert ISO magnetic stripe cards with the stripe (back side) facing down and to the right.  Insert smart cards with the smart card chip facing up and toward the back of the hopper.

A diagram inside the input hopper shows the correct orientation f or each type of ca rd.

Single-Hopper Printer

1. Open the input hopper door.

2. Load the cards into the input hopper. The hopper can

hold up to 125 cards.

3. Close and lock the input hopper.

Multi-Hopper Printer

Do the following to load cards into a multi-hopper cartridge.

1. Unlock the multi-hopper lock.

2. Slide the lock bar release button (B1)

to the left to release the hopper lock bars.

3. Rotate a lock bar to the left to provide

access to the multi-hopper input cartridge that you want to load.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 27

Cards

Card Weight

4. Press the cartridge release button at

the top of the cartridge and open the cartridge door.

5. Lift the card weight to the top of the

cartridge and gently pull it forward until it locks in position.

6. Load the cards into the input hopper

cartridge.

You do not need to remove the cartridge from the multi-hopper.

The diagrams inside the cartridge show how to position the card weight and load cards. Do not place the cards on top of the card weight.

7. Close the cartridge door. This releases the card weight so that it is lowered on top of the

cards.

8. Follow step 3 through step 7 to load cards into each input hopper cartridge.

9. Rotate th e lock bars back into po sition.

10. Slide the lock bar release button to the right to lock the lock bars into place.

11. Lock the multi-hopper.

Caution: The lock bars, lock bar release button, and the multi-hopper door lock all must be in the lock position for the printer to operate. If any of the locks are left in the unlock position, the printer issues an error. You must unlock and re-lock all locks to clear the error and place the printer in Ready status.

28 Printer Installation

Install a Large Output Hopper

You can install a large output hopper on the printer, depending on your requirements. The standard output hopper included with the printer holds approximately 25 0.030 in.

(0.762 mm) cards. The printer also can be used with an optional large output hopper that holds up to 125 cards. The large output hopper consists of a 125-card replacement hopper and an extended pedestal base.

 The large output hopper can be installed only on single-hopper printers.  The large output hopper cannot be installed on the CE875 instant issuance system.

Do the following to install the large output hopper.

1. Remove the standard output hopper from the printer.

Pull the hopper straight out from the printer.

2. Place the printer on the extended pedestal base. Make

sure that it is lined up correctly on the pedestal.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 29

3. Insert the 125-card output hopper into the printer and

pedestal until it clicks into place.

4. Follow the instructions included in the upgrade kit to

complete the installation.

Connect to the Printer

Y ou can connect t o the printer fr om a Windows-based PC thr ough a network (an E thernet cable is not supplied with the system).

1. Connect one end of the Ethernet cable to

the network connection port on the printer.

2. Connect the other end to a network port.

3. Refer to “Set a Static IP Address” on page 31

and the CardWizard and Card Printer Setup Guide for information about how to define

the printer to CardWizard software.

30 Printer Installation

Set the Printer Network IP Address

The printer’s IP address is used to access Print er Manager fr om a br ow ser window. Y ou also need the IP address to define the printer to CardWizard software.

To display the network IP address, you can do one of the following:

 Press the up or down arrow key on the front panel while the printer displays Ready.  Use the LCD menu system Status menu. Refer to the printer’s User’s Guide for more

information about using the Status menu to display the IP address.

The printer can use either of the following network communication methods:

 DHCP (Dynamic Host Configuration Protocol)—The network automatically assigns the IP

address to the printer. The IP address of a printer that uses DHCP can change if the printer is powered off and back on.

 Static IP—Y ou set the IP address, subnet mask, and gateway address, as provided b y y our

network support personnel. A static IP address does not change when the printer is powered off.

CardWizard softwa re requires that the printer use a static IP address. R efer to “Set a Static IP

Address”.

Set a Static IP Address

CardWizard issuance software requires that the print e r have the same IP address at all times. Because the default communication method is DHCP (Dynamic Host Configuration Protocol), you must change the address method and assign a static IP address before you can define the printer to CardWizard software.

You can set a static IP address on a printer even if it is not connected to the network. For example, a group may set up several printer s in a central location bef ore installing them at individual sites.

1. Obtain the following values from your network support personnel. Make sure you receive all

three values:

 IP address  Subnet mask  Gateway address

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 31

2. Enter the menu system. a. Press the U

b. Press E

SER button to suspend the printer.

NTER to enter the menu system.

c. Press the down arrow until Configuration displays on

line 2.

d. Press E

NTER to enter the Configuration menu.

e. Press the down arrow to display Network IPv4 on line 2.

f. Press E

Static IP displays on line 2.

3. Press E

NTER to display the DHCP/Static IP menu. Static IP

displays on line 2.

NTER to enter the Network IPv4 menu. DHCP/

32 Printer Installation

4. Set the static IP address, subnet mask, and gatew ay address. a. Press E

NTER to enter the Static IP menu. IP Address

displays on line 2.

b. Press E

NTER to set the static IP address.

The IP address has four sections, separat ed by periods. A cursor appears under the digit that will change.

i. Use the arrow keys to change one digit at a time. ii. The address section shows three digits when it can

be changed and the cursor is under the right-most digit. Press E

NTER to navigate to the next section of

the address.

iii. When all four sections are correct, press E

NTER.

Subnet Mask displays on line 2 of the LCD panel.

c. Repeat step b, i through iii, to enter the subnet

mask and gateway address.

5. Press E

NTER when you finish entering all the required

address information. Apply displays on line 2.

6. Press E

NTER to apply your changes.

7. Press the down arrow key to scroll to Exit on line 2.

8. Press E

NTER. Then, press the USER button to return the printer to Ready. The USER button glows

green.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 33

Test the IP Address Using a Local Network

You can set up a local network consisting of the printer and a computer. This allows you to test whether the printer and computer can communicate using the static IP address, and to test that the printer is functioning correctly . You might use this procedure if you set up multiple printers in a central location before installing them at individual sites.

This procedure is optional.

1. Connect the printer directly to a computer using an Ethernet cable.

2. Open the Windows Network and Sharing Center and select Local Area Connection.

3. Click Properties on the Local Area Connection Status menu.

34 Printer Installation

4. On the Local Area Connection Properties dialog box, select Internet Protocol Version 4

(TCP/IPv4). Click Properties.

5. Use the Properties dialog box to enter the IP address informa tion. Select Use the following IP

address.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 35

a. In the IP address field, enter the value for the static IP address that you set on the front

panel of the printer. Give the last section of the IP address a value that is at leas t plus one from the address on the printer front panel.

For example, if the IP address that is set on the front panel of the printer is

172.17.1.113, enter the address as 172.17.1.114 on the computer.

b. In the Subnet mask and Default gateway fields, enter the subnet mask and default

gateway address that you entered on the front panel of the printer.

c. When you finish entering values for IP address, subnet mask, and gateway address, click

OK.

6. Test the printer to verify that it can communicate with the computer using the IP address.

Run several test cards to make sure that the printer is functioning properly. Refer to “Print a

Test Card”.

7. Power off the printer and disconnect it from the computer.

8. Connect the printer to the network and power it on.

9. Log in to Printer Manager and configure the printer based on your requir ements. Refer to

Chapter3: "Printer Manager” for complete information about using Printer Manager.

Print a Test Card

The printer includes a test card that prints without using a driver or other source of card data. Use it to verify that the printer is printing correctly. Make sure that cards are in the input hopper and all supplies are loaded before you begin. Refer to “Install Supplies” on page22 for complete information.

1. Begin with the printer Ready. The U

green.

2. Press the U

LCD panel.

3. Press E

4. Press E

SER button to display Suspended on line 1 of the

NTER to enter the menu system.

NTER to enter the Maintenance menu.

SER button shows steady

36 Printer Installation

5. Press the down arrow until Test Card displays on line 2.

6. With Test Card displayed on line 2, press E

on line 2.

7. Press E

NTER to print the test card.

After the card prints, the printer returns to Ready.

Set Up Network Access

Work with your network support personnel to make sure that the printer is set up within your organization.

You may need to perform the following tasks:

 Know the IP address of the printer.

NTER to display Start

 Set up network security.  Define network permissions to the printer and to CardWizard software.  Define the printer to CardWizard Administrator. Refer to the CardWizard and Card Printer

Setup Guide for more information.

You r organization is responsible for network setup and security.

Verify Network Communication

Access Printer Manager to verify that your computer and the printer can communicate over the network. You also can use Printer Manager to perf orm other printer setup tasks, as necessary.

Refer to Chapter 3: "Printer Manager” for complete information about using Printer Manager.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 37

38 Printer Installation

Chapter 2: Elements of Card

Card Back

Magnetic Stripe Signature Panel Indent Characters

Card Front

Smart Card Chip Emboss Characters Account Number

Design

Card design is the name given to the combined features of the pr ocessed cards. An organiz ation can have multiple card designs.

This chapter provides the following information about card design:

 Basic Card Design  Printing Design on page 40  Magnetic Stripe Design on page 49  Smart Card Processing on page51  Embossing and Indenting Design on page 53  Settings for Card Design in Printer Manager on page53

Basic Card Design

Card design includes:

 Color and monochrome printing.  The various types of data, such as

name, account number, emboss and indent information, and special f eatures such as a magnetic stripe, signature panel, and smart card chip.

 The layout of the data.  Processes to enhance card appearance

such as adding embossing or indent characters.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 39

{

Ribbon

Retransfer

Film

Primer

Film Coating

Retransfer Film Carrier Material

Print Order on Film

Film Coating

Primer

Card

Order on Card

Printing Design

Printing design includes color and monochrome printing, bar code printing, non-printing areas, and card layout.

Color Printing

The retransf er printing process uses two types of supply: a color pigment ink ribbon and a retransfer film. The color ink ribbon typically contains the following panels, C (cyan), M (magenta), Y (yellow), K (black), and P (primer) . Other ribbon types also may have an inhibitor (I) panel.

The printer prints separate layers of cyan, magenta, yello w, black, and primer on a transparen t retransfer material. Heat from the printhead causes the ink pigment to release from the ribbon and adhere to the retransf er material. The printed images ar e then transf erred to the card using a heated roller.

The layers are applied to the card in the reverse order that they wer e applied t o the retransfer film. The primer, which is applied last to the retrans fer film, is applied first to the card and allows the image layers t o bond to the c ard surface. The retransfer film consists of a carrier ma te rial and a film coating. The coating is applied last to the card and acts as a prot ective lay er for the printing. You can select to apply a second layer of the retransfer film coating for added durability.

Ink ribbons also may include an I (inhibitor) panel that prevents any ink or r etransf er material from bonding to areas of the card that have a magnetic stripe or signature panel.

40 Elements of Card Design

The inhibitor is used only to prevent printing on the magnetic stripe and signature panel. It is available only on the back side panel set.

Color Management

The printer uses color modes that are calibrated and installed in the printer during manufacturing. You can select the color mode that best meets your card printing requirements. Refer to “Print” on page 76 for more in formation.

Print Text in Color

The printer can print text in any color. It prints at a resolution of 600 x 600 dpi and can support type sizes down to 2-point text. Small characters are likely to be more readable if you use a sansserif font formatted as black and printed with the black (K) panel. Refer to “Print Text in

Monochrome” on page42.

Print Graphics in Color

The printer produces full-color images from most types of graphics. It can use BMP, JPEG, TIFF, and PNG file formats for photos and logos.

Vector graphics, such as WMF and SVG files, have components such as shapes with lines and fills. Components defined as black normally print with the K panel.

Because the printer is pigment-based, the black panel is used to darken other colors, in addition to printing any black elements. The black ink is beneath the color (YMC) pigments when they are placed on the card. Y our c ard personaliz ation softwar e handles sending the card elements so they print correctly on the card .

Types of Color Images

Cards can include both color photos and color logos. The logo is usually the same on each card, and the photo is unique. Follow these guidelines to obtain the best results for printing both logos and photos.

1. Evaluate the color quality of the photos: a. Adjust the image capture system to get the best quality photos; work with distance,

lighting, and camera settings to obt ain consistent, high-quality photos.

b. Evaluate the quality of printed photos after the image capture system is optimized.

2. Evaluate the other color areas of the card, such as text or logo: a. Check your card production application for settings that can help improve the printed

color of text.

b. Use an image editing application to adjust the color of a logo file for optimal printing.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 41

Monochrome Printing

Monochrome printing prints cards using a single color. You can use the black panel of a full-color ribbon to print monochrome elements.

Monochrome Printing with Full-Color Ribbon

Full-color ink ribbon includes a black panel. Text and bar codes are usually printed with the black panel. Full-color print ribbon also prints any monochrome or one-bit-perpixel graphics using the K panel.

Print Text in Monochrome

Printing text using a K panel can make te xt look crisp, because it uses only one panel for printing. The font used also affects legibility. The printer reliably

prints 2-point Arial font . Bold, sans-serif f on ts are more readable after printing than serif fonts, or fonts with thin strokes, as shown at right. In the example, fonts that print well are shown toward the top of the card.

42 Elements of Card Design

quiet zone

0.25 in

6.3 mm

Print Bar Codes

Bar code design follows a set of standards based on the type of bar c ode produced. Bar codes contain a series of black lines (bars) separated by white areas (spaces). Each character of encoded data is represented by a set of bars and spaces. A bar code standard specifies the number and width of bars and spaces needed to encode a character. The standar d also specifies the minimum size of the white area, or quiet zone, that surrounds the bar code.

Bar Code Guidelines

Bar codes print more successfully when you observe the following guidelines. Follow the standards for the type of bar code you are printing.

Bar Code Placement

 Maintain the required quiet zone around the actual

bar code, as shown in the illustration.

 Locate bar codes at least 0.25 inch (6.3 mm) from

other printing and from the edge of the card.

Bar Code Size

 A lower density bar code is easier to read, because the bars are wider and spaced farther

apart.

 The width of the narrow elements in the bar code must be large enough to be read

consistently. The capabilities of the bar code reader can influence this.

 The bar code must be tall enough to be read under normal conditions.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 43

Bar Code Print Settings

 To achieve the best quality printing and improve the readability of the bar code, use the K

(black) panel of the color ink ribbon to print the black bars. Bar codes printed with the color panels may not be as crisp and sharp as those printed with the K panel only. Refer to the documentation for yo ur c ard personalization software for more information about how to print bar codes using the K panel.

 Infrared readers require that the K panel be used to print the bar code.

Test Bar Codes

Always test the readability of bar codes under production conditions. Factors to consider include:

 If you print cards one at a time, print the samples using that method. If you print cards in

batch (many cards sent to the printer at the same time), use a production-sized batch and evaluate cards from the beginning, middle, and end of the batch.

 Use exactly the same card stock for testing that you use for production. The card stock can

affect the readability of bar codes. Usually, a white surface that reflects light in many directions is needed. Test cards before purchasing production quantities.

 Include other card design components that you use in production.  Use the same bar code readers that users have, and test each card multiple times. Also test

multiple cards.

Card Design Changes That Affect Bar Codes

If you make substantial changes to the way you produce cards, review your setup tasks to make sure that cards continue to have the quality you require.

The following production changes can change the color of some images and can aff ect bar codes:

 Purchasing a new brand of card stock  Changing to, or from, preprint ed cards

If you change the design of your cards, or if you start producing an additional card design, test each design as described in “Test Bar Codes” to make sure that the bar code prints as expected.

44 Elements of Card Design

Apply a Second Layer of Retransfer Film

The printer can apply two layers of retransfer film to the front side or both sides of the card. The second layer of retr ansfer film does not have any printing on it, but it provides added durability for the card.

The second retransfer film layer must be requested by CardWizard software when it sends the card to the printer. Refer t o your CardWizard documenta tion for more information.

You cannot apply retransfer film over the magnetic stripe or signature panel on the back side of the card. Do not request a second la yer of r etr ans f er film if y our car d has a magnetic stripe or signature panel on the card back. Because the inhibitor panel is not used, the second layer of film will be applied over those f ea tures and make them unusable.

Non-Printing Areas

The card design can have areas where prin ting or retransfer film cannot be placed, such as a magnetic stripe, signature panel, or smart card chip. The inhibitor panel of the ink ribbon prevents the retransfer film from bonding to the magnetic stripe and signature panel. You must block the application of printing and primer over the smart card chip using design elements in your card production software.

CardWizard softwar e usually manages standard non-printing areas automatically. If necessary, you can use the measurements provided in the following sections to cus tomiz e y our non-printing areas.

The dimensions shown are examples to help you determine the non-printing area. The actual dimensions can vary depending on the card stock you use.

Print several cards using y our car d design and applic a tion to v erify that the car d is printing as y ou intend.

When you specify the non-printing area over a featur e, the retransfer film must overlap all edges of the feature by 0.5mm. This makes the actual non-printing area smaller than the feature. The dotted lines in the diagrams in the following sections show the retransfer film overlap onto the magnetic stripe or smart card chip.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 45

ABC

3-track 5.0 mm 13.5 mm 86 mm 2-track 6 mm 9 mm 86 mm Single-track (JIS) 7.5 mm 7.5 mm 86 mm

A B

ABCD

19.5 mm 10 mm 13 mm 12 mm

Standard Magnetic Stripe Non-Printing Area

The magnetic stripe typically is located on the back of the card. The following table shows the standard measur ements for magnetic stripes. Use these values if

you need to define a non-printing area. The retransfer film must overlap the magnetic stripe by

0.5 mm (indicated by the dotted lines).

Standard Smart Card Non-Printing Area

The smart card area typically is located on the front of the card. The following table shows the measurements for a typical smart card chip. The smart card chip

can vary in size, shape, and location. Adjust these values based on the card stock you use. The retransfer film must overlap the smart card chip by 0.5 mm (indicated by the dotted lines).

Custom Non-Printing Areas

CardWizard allows you to define an additional non-printing area, such as a signature panel.

We recommend that you do not define non-printing areas over other parts of the card. The retransfer film will be placed over these areas even if no printing is present.

46 Elements of Card Design

Image Sent to the Printer

2100 x 1344 pixels

1344 pixels

2100 pixels

Card Layout

The arrangement or lay out of components determines how well y our card design work s for user s. Use the following guidelines when creating a card design.

Image Size

The image that is sent to the printer is larger than the c ard size. The printer adjusts the image to fit the card, which allows the printer to print up to the edge of the card with no unprinted margins.

Image 2100 x 1344 The size of the 600 dpi image that is sent to the

Film Canvas 2059 x 1312 The size of the non-masked portion of the image

Size (pixels) Description

printer.

after the printer masks off the edges.

Image Size on Card

2023 x 1276 The portion of the film canvas image that prints on

the card. Note: The image origin on the card can vary,

depending on the software application used to send the print job.

The following illustration shows the image that is sent to the printer:

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 47

Image Printed on Card After Processing by the Prin ter

Image Printed on Card (2023 x 1276 pixels)

Image Sent to the Printer (2100 x 1344 pixels)

Edges are masked off by the printer.

Film Canvas (2059 x 1312 pixels)

The printer then masks the edges of the image and prints the image on the card. The image prints to the edge of the card with no unprinted margins.

Backgrounds

Use the following suggestions to help you select a background f or a professional-looking card.

 Use colors and images that do not make it difficult to read the text on the card.  Use 600 dpi images that are sized to match the image canvas.

Image Placement

Use the following suggestions to help you place important images, such as a photo, log o, or bar code. When placing images, avoid areas of high wear.

 Do not place an important image on the front of the card in the same area as a magnetic

stripe or other machine-readable fea t ure. Frequent use of a card in a reader ca n wear away the image on the opposite side of the card.

 Do not place an important image directly on the opposite side of a smart card chip.

48 Elements of Card Design

ISO three tracks

JIS single track

Magnetic Stripe Design

The printer’s magnetic stripe module allows the print er to process magnetic stripe data. There are two magnetic stripe configuration options: ISO and JIS. Use the printer configuration labels (described in the printer’s User’s Guide) to determine the type of module installed.

Magnetic Stripe Data Formats

The module format (ISO or JIS) defines the type and format of the information to encode. The st andard ISO forma t (also known as IA T) is a three-track option. The JIS format is a single-track option. Both formats include default data settings that determine how many characters can be encoded on each tr ack, and which charact er s can be encoded.

Your cards can use the default format for each track, or can use a different combination of tracks and data formats.

Three-Track Option (ISO/IAT)

The default data formats for a three-track magnetic stripe option are:

 Track 1 — IATA  Track 2 — ABA  Track 3 — TTS

This combination is often abbreviated IAT. This format is also called ISO format.

IATA (International Air Transport Association)

The maximum number of characters for IATA format data is 76 characters. These characters can include spaces, uppercase alphabetic characters (A–Z), numeric characters (0–9), and the following special characters:

! # $ % ' ( ) * + , - . / ; : < @ > = ^ ] \ [ " & _

ABA (American Bankers Association)

The maximum number of character s for ABA format is 37 characters. Numeric characters (0–9) and the following special characters are allowed:

TTS (Thrift Third Standard)

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 49

: ; < = >

The maximum number of character s for TTS format is 104 characters. Numeric characters (0–9) and the following special characters are allowed:

: ; < = >

Single-Track Option (JIS)

The default data format for a single-track magnetic stripe module is the JIS (Japanese Industrial Standard) Type II format.

The maximum number of characters for the JIS format is 69 characters. These characters can include spaces, numeric characters (0–9), uppercase alphabetic characters (A–Z), lowercase alphabetic characters (a–z), and the following special characters:

! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ~ { | } ~ A PC running a Japanese edition of a supported Windows operating system also supports

Japanese-language special characters and 55 Katakana characters. They include the fo llowing:

 Special characters:

 45 Katakana characters:

 10 Katakana characters:

The magnetic stripe data uses shift-JIS, which embeds a hidden "shift-in" and "shiftout" character each time the Japanese-language character s start and end. Each transition between normal characters and shifted characters is surrounded by these two control char acters. They are encoded on the magnetic stripe. Thus, each hidden character reduces the number of characters you can encode by one character.

50 Elements of Card Design

Magnetic Stripe Coercivity

The printer may require additional settings to match the coercivity of the card. When these values are set they remain the same for all cards processed using the same design. The defaults are set to standard ISO format and high coercivity. Refer to “MagStripeGeneral” on page 82 for information about changing the coercivity.

The type of magnetic stripe cards you use must match the type of module installed. Test your system to make sure that the printer is encoding magnetic stripe information properly.

Smart Card Processing

Smart card processing differs from other types of card personalization. The “smart card” step of personalization is controlled by an application that is separate from the rest of card personalization.

The smart card reader can be factory-installed, or installed later as a field upgrade by a service provider or value-added reseller. The printer con figuration label (or a label att ached at the time of the field upgrade) shows the type of smart card reader installed. You can request additional information about the smart card reader and the type of cards to use from your service provider or value-added reseller.

Smart Card Processing Requirements

The following items are required to personalize smart cards:

 A smart card reader in the printer  A card production application that is designed to work with the printer and the smart card

application

 Smart cards that work with the reader installed in the printer

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 51

Smart Card Codes on the Printer Labels

The configuration labels include codes that identify the type and model of the smart card reader installed in the printer. The following table lists the codes used on the configuration labels.

Code on Label Type of Smart Card Module

S13 DUALi Single Wire

Single-Wire Smart Card

Single-wire smart card processing allows a single USB or Ethernet connection with the printer to carry data for both smart card pers onalization and printing.

The single-wire smart card feature is available through your card personalization software.

The single-wire smart card programming interface is similar, but not identical, to the PC/SC standard. Applications using PC/SC to personalize smart cards may require modification to use the single-wire smart card interface.

52 Elements of Card Design

Embossing and Indenting Design

The CEM Embosser is the component of a card production system that creates the raised lettering and numbering on the front of most financial or debit cards. Inside the embosser, you find the embossing wheel and topping and indent ribbon cartridges. The embossing wheel can be purchased with up to 75 punch and die or punch and anvil (indent) pairs. A second wheel option allows for up to 75 additional punch and die characters (indent is not available on the second wheel). Features of the embossing wheel that are determined at time of purchase include multiple font choices and a variety of special characters.

The embossing wheel with indent characters allows you to produce characters that are pressed into (indented) the front or back surface of the card. The most common use of indent characters is to create the Bank Identification Number (BIN) and Card Security Code (CSC), sometimes called the Card V erific ation Value (CVV), on financial credit and debit cards. Indent ribbon is available in black or white. A special paneled ribbon (paneled black and white) also is available. The paneled ribbon is designed to apply a four-character BIN in white on the front of the card and seven characters (las t four digits of the account number and three CVV characters) in black on the card back.

The embosser can emboss up to five lines of text or numbers. Topping foil is then heat sealed to the embossed characters. The foil is available in six colors.

Refer to Appendix A: "CE875 Instant Issuance System” for more information about setting up an embossing system.

Settings for Card Design in Printer Manager

Printer Manager contains card design settings that administrators and service providers can use to set up card production. The card design settings include magnetic stripe setup and smart card testing. Printer Manager also contains tr oubleshooting fea tures such as a log file that can track all processes of a card job. Service providers can use the information in the log file to troubleshoot and relay information when troubleshooting card processing issues. Refer to Chapter3: "Printer

Manager” for more information.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 53

54 Elements of Card Design

Chapter 3: Printer Manager

This section describes Printer Manager, the Entrust Datacard web interface available to users, administrato rs, and Entrust Datacard service providers.

Printer Manager

Printer Manager is a web-based interface that displays information about the printer. System administrators and service providers can use Printer Manager to fine-tune card appearance, set advanced options, and troubleshoot printing pr oblems. You can access Printer Manager using an Internet browser and the IP address of the printer.

Printer Manager includes differ ent user access levels that co ntrol the type of inf ormation that can be viewed. You can choose from three user access levels to perform a variety of basic and advanced tasks: WebUser, WebAdmin, and WebService.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 55

Printer Manager User Access Levels

The Username field controls the level of access to inf o rmation and settings that correspond to the user’s job responsibility.

WebUser

WebUser access allows users to view information and change a limited number of values. The WebUser access level typically is used by the person responsible for printing cards. Other responsibilities can include cleaning the printer, ordering printer supplies, or printing a daily or weekly log of card production.

The WebUser access level displays fo ur menu selections: Sta t us, Printer Setting, Maintenance, and Log Out.

WebAdmin

WebAdmin access allows an administrator to make minor adjustments to the printer. The WebAdmin user has access to configuration options and the use of diagnostics tools for troubleshooting. The WebAdmin user also can specify a password (using the Printer Settings > Update Passwo rd option) for WebUser access-level users.

In a card production environment, the WebAdmin access-level user typically sets up the card design, verifies communication with external data sources, and tracks printer activity and performance.

WebService

WebService access has all of the above adjustments with additional access to test and adjust motors, sensors, and other internal components.

The WebService user typically is an Entrust Datacard-trained service provider.

56 Printer Manager

Access Printer Manager

The initial Printer Manager screen allows users to log on with a user name and password that determine their user access level. The user access level determines which menu items, options, and adjustments are available.

1. Make sure that the printer's LCD panel displays Ready.

2. Do the following to access Printer Manager: a. Obtain the printer network IP address and write it down. Refer t o the printer’s User’s

Guide for detailed information about how to r etrieve the printer IP address.

 Open a web browser on the PC and enter the IP address using the following format:

https://xxx.xxx.xxx.xxx For example: https://123.12.3.123

When you use a secure protocol (http s), the br owser may display a warning message indicating a problem with the website’s security certificate. Continue to the website to access Printer Manager.

3. When the Printer Manager Log In screen displays, select the language in which to display the

Printer Manager session from the Select Language column.

4. In the Please Log In section, select a Username that matches your job responsibility and

enter a password (if required). R ef er to “Printer Manager User Access Lev els” on page 56 for a description of the user access levels.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 57

5. Click Log In to display the Printer Manager Welcome page.

HINTS & TIPS

 If the browser cannot connect to the printer, make sure tha t Ready displays on the LCD panel

of the printer.

 Some Printer Manager pages feature hover text that displays help information when the

cursor hovers over the sett ing in the description column.

Printer Manager Settings

The printer is shipped with recommended settings in Printer Manager. You may need to change these settings to customize the printer for your site. Printer Manager provides access to the printer settings.

Many of the Printer Manager menu options displa y the Set Curren t and Restore Default buttons.

 Set Current saves any chang ed set tings on the displayed page. When you change a value and

click Set Current, the printer uses the new settings until the default v alues are restor ed. If you exit a page without clicking Set Current, your changes are not applied.

If you enter a value outside the allowed range for a setting, the settings are not updated and a message displays asking you to correct your entry.

 Restore D efault updates the settings to the default values shown on the displayed page.

58 Printer Manager

Print a Printer Manager Page

Use your Internet browser Prin t option to print the in formation fr om any Print er Manager page to a paper printer.

 Select File > Print from your Internet browser’s main menu.  If the printed page does not display all the information fr om the Printer Manager, select File >

Print Preview in your Internet browser to scale the image to fit the paper.

Use Printer Manager

The following sections describe how to use the options on the Printer Manager menus that are available to W ebUser and WebAdmin access-level users. For informa tion about settings a v ailable to the WebService access level, contact your service provider.

The options available in Printer Manager are determined by the printer model and the options installed on the printer. The Printer Manager options described in the following sections may not be available for all printers.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 59

Status Menu

The Status menu displays general information about the printer and its usage statistics. Users at all access levels can view or print the Status menu information. You cannot change the information on the Status menu.

Status Menu Option Function WebUser WebAdmin

VPD Display printer vital product data

View View (VPD), including the manufacturer, model, installed options, serial numbers, and version numbers. Print this page for reference if you need to contact your service provider.

Printer Status Display printer status informa tion,

View View including the printer mode, the printer stat e, how long the printer has been powered on (in seconds), current conditions, and job status.

Supplies Display informat ion about the

View View supplies currently installed in the printer. This includes the part number and serial number, additional codes that define the supply, and the percent of supply remaining in relation to a new full roll. Information displays for each module type.

60 Printer Manager

Status Menu Option Function WebUser WebAdmin

Audit Data Display card printer usage data,

including card counts (both resettable—shown with an r as the first letter of the name—and nonresettable counts) and error reporting collected by the printer. This page acts as a general overview for all the counters and can be useful to track card production activity and problem history.

Adapters Display information about the

IP address configured for the printer. The page shows the IP address, network mask, gateway address, and MAC address.

About Printer Manager Display the Printer Manager

software version and copyright information.

View View

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 61

Printer Setting Menu

Use the Printer Setting menu to view and customize printer settings.

Printer Setting Menu Option Function WebUser WebAdmin

Communication Set or view the network

address method used by

No Change all Current

Values

the printer.

ActivityLog Set values in the activity log

to help isolate card

No Change all Current

Values

production issues.

Behavior Display printer operation

and control methods.

VitalProductData Change printer

information. Most settings

No Change all Current

Values

Set a user-defined name

Set a user-defined

name are available to W ebService access level users only.

62 Printer Manager

Printer Setting Menu Option Function WebUser WebAdmin

FrontPa nel Set front panel values for

the printer.

Print Select a color mode and set

the supply rewind timeout period.

Pick Display and set pick values.

Available to WebService access level users only.

Tr ansport Set the number of attempts

to eject a card, and display the transport motor speed.

VertTransport Display the speed at which

the vertical transport motor runs when clearing errors.

Change Backlight Brightness,

Change all Current

Values

KeySenseLevel and SpeakerEnabled values

No Change all Current

Values

No No

View only: TransMedSpeedMM

View only:

TransMedSpeedMM

Change:

EjectFrontRetries

View VertTransMedSpeed

View

VertTransMedSpeed

Flipper Set the reject tray capacity

and values for the duplex module in duplex-option printers. Most settings are available to WebService access level users only.

BarcodeReader Set the offset values for

positioning a card to be read by the bar code reader.

CardStock Set values for each type of

card stock supported by the printer.

HeatRoller Set the time (in minutes)

the printer is idle before power to the heated roller is turned off.

No Change:

RejectHopper

Capacity

No No

Change all Current Values

Change all Current

Values

Change all Current

Values

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 63

Printer Setting Menu Option Function WebUser WebAdmin

Retrans fer Set values for the re trans fer

process.

Debower Set values for the debow

action after the image has been transferred to the card. Available to WebService access lev e l users only.

SmartCard Set values for the smart

card module in the printer. Available to WebService access level users only.

MagStripeGeneral Set magnetic stripe options

including coercivity , custom magnetic stripe formats, and data formats.

MagStripeCustomTrack1 Set customized magnetic

stripe values for track 1.

No Change all Current

Values

No No

No Change all Current

Values

No Change all Current

Values

MagStripeCustomTrack2 Set customized magnetic

stripe values for track 2.

MagStripeCustomTrack3 Set customized magnetic

stripe values for track 3.

Emboss

Set embosser values. No Change all Current

(CE875 system only) Multihopper Available to WebService

access level users only.

Manufacturing Available to WebService

access level users only.

No Change all Current

Values

No Change all Current

Values

No No

64 Printer Manager

Printer Setting Menu Option Function WebUser WebAdmin

Update Password Set or update passwords

for the WebUser and WebAdmin access levels.

Set Job Queue State Enter values for shipping

the printer to a repair facility, or when securing the printer to perform troubleshooting, maintenance, or other procedures. This setting is used primarily by financial printers. Contact your service provider for more information.

No Change WebUser

and WebAdmin

passwords

Requires a password Requires a

password

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 65

Communication

Use the Communication settings to specify the network address method used by the printer.

Description Default Value

1) EthAddressMethod DHCP DHCP

2) EthDnsAddress1 0.0.0.0 0.0.0.0

3) EthDnsAddress2 0.0.0.0 0.0.0.0

4) EthDnsSearchSuffix

5) EthGatewayAddress 0.0.0.0 10.2.71.1

6) EthIpAddress 0.0.0.0 10.2.71.56

Current Value (unit) Allowed Range

7) EthSubnetMask 0.0.0.0 255.255.255.0

8) IPMode IPv4 IPv4

9) IPv6DefaultGateway :: ::

10) IPv6DHCPv6Select Enabled Enabled

11) IPv6DNSPrimaryAddress :: ::

12) IPv6DNSSecondaryAddress :: ::

13) IPv6ManualAddress :: ::

14) IPv6ManualPrefixLength 64 64 [0 – 128]

15) IPv6ManualSelect Disabled Disabled

16) IPv6StatelessAddrSelect Disabled Disabled

17) SecurityTlsT rustStoreServerAuth BuiltInOnly BuiltInOnly

66 Printer Manager

 EthAddressMethod—The method used to obtain the IPv4 network IP address. Select DHCP

or STATIC from the Current Value drop-down list.

 When the value is DHCP, the EthGatewayAddress, EthIpAddress, and EthSubnetMask

values are controlled by the DNS server and the settings are filled in automatically.

 When the value is STATIC, the EthGatewayAddress, EthIPAddress, and EthSubnetMask

values must be set manually.

 EthGatewayAddress—Enter the gateway address for the Ethernet network.  EthIpAddress—Enter the static IP address for the printer.  EthSubnetMask—Enter the subnet mask for the Ethernet network.

 EthDnsAddress1, EthDnsAddress2, EthDnsSearchSuffix—These settings are not used at this

time.

 IPMode—Specify the IP mode used by the printer. The printer can support both IPv4 and

IPv6 addressing. You can select from the following:

 IPv4—The printer uses IPv4 addressing only.  DualStack—The printer can use both IPv4 and IPv6 addressing.

The remaining IPv6 settings become applicable when IPMode is set to DualStack.

 IPv6DefaultGateway—Set a default gatewa y addr ess. This setting is disabled when set to the

default of “::”.

 IPv6DHCPv6Select—Select whether or not the printer obtains an address and stateful

configuration from a DHCPv6 server. Disable this setting if a DHCPv6 server is not present.

 IPv6DNSPrimaryAddress, IPv6DNSSecondaryAddress—These settings are not used at this

time.

 IPv6ManualAddress—Enter the IPv6 address using the following format:

xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx Refer to “Access Printer Manager” on page 57 for more information about entering an IPv6

address. IPV6ManualSelect must be set to Enabled for the printer to use this setting.

 IPv6ManualPrefixLength—Specify the IPv6 manual subnet prefix length. IPv6 addresses

consist of two parts. The prefix length indicates the boundary between the subnet to which the host is connected and device ID in the IPv6 manual address, starting from the left end. The default value is 64.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 67

 IPv6ManualSelect—Enable the printer to use the manual address specified in

IPv6ManualAddress. If this setting is disabled, the manual address information specified for the printer is retained, but is not used.

 IPv6StatelessAddrSelect—Enable the printer to allow the router to provide one or more

network prefixes used for stateless automatic address configuration (SLAAC).

 SecurityTlsTrustStoreServerAuth—Specify which trusted certification authority (CA)

certificates to apply for authenticating the TLS server certificate. You can select from the following options:

 BuiltInOnly: Trust only the built-in list of Entrust-trust ed CA certificates as trust anchors

when performing server authentication. Certificate validation is always checked and access is denied on failure. If not all the built-in certificates are trusted, you can pick the ones you trust and add them to the custom set (select CustomOnly).

 CustomOnly: Trust only the custom list of CA certificates as trust anchors during

certificate validation. If no custom list is installed, accept any certificate without performing any certificate validation.

 BuiltInAndCustom: Trust both the built-in lis t and cus tom list of CA certificates as trust

anchors during certificate validation of the server.

 NoAuthCheck: No authorization is performed.

To modify the Communications settings:

1. Enter your changes in the Current Value fields.

2. Click Set Current to apply the changes.

3. Log out of Printer Manager, and then restart it for the changes to take e ffect.

68 Printer Manager

ActivityLog

The ActivityLog settings allow you to record technical information about the printer. WebAdmin or WebService access-level users can change settings in the activity log to help troubleshoot and isolate a card production problem . You specify the types of actions to include in the logs and set the severity level for when the action should be written to the log. Filter severity level options are: Critical, Error, Warning, Notice, Information, Debug, Disabled.

Description Default Value Current Value (unit)

1) ExternalLog Disabled Disabled

2) ExternalLogServer 0.0.0.0 0.0.0.0

3) FilterCardActions Notice Notice

4) FilterConfigChanges Notice Notice

5) FilterJobStates Notice Notice

6) FilterSoapMsgs Notice Notice

7) FilterSystem Notice Notice

8) InternalLog Enabled Enabled

 ExternalLog—Enable or disable writing the activity log to an external Syslog server.  ExternalLogServer—Specify the IP address of the external Syslog server if you are writing to

an external log (ExternalLog is set to Enabled).

 FilterCardActions—Write the start and completion of a card action with the specified

severity, and higher, to the activity log.

 FilterConfigChanges—Write configuration change actions with the specified severity, and

higher, to the activity log.

 FilterJobStates—Write changes to the state of a print or e xception job with the specified

severity, and higher, to the activity log.

 FilterSoapMsgs—Write DPCL/Soap (Simple Object Access Protocol) messages from the

printer with the specified severity, and higher, to the activity log.

 FilterSystem—Write system information with the specified severity, and higher, to the

activity log. A value of Information results in most e vents being written to the log.

 InternalLog—Enable or disable the activity log on the printer.

We recommend tha t you oper ate a t all def ault logging settings to reduce unnecessary logging for typical printer operations.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 69

Activity Log Example:

Change the FilterJobStates status recorded in the activity log to help isolate a card production problem.

1. Select Printer Setting > Activity Log.

2. Set FilterJobStates to Error from the drop-down list. Changes to the state of a job, with this

severity and higher, are written to the activity log.

3. Click Set Current to apply the changes.

70 Printer Manager

Behavior

Use the Printer Setting menu Behavior settings to control printer operat ion.

Description Default Value

1) ActivityLogExternal Enabled Enabled

2) ActivityLogInternal Enabled Enabled

3) ContactAutoDetect Disabled Disabled

4) ContactlessATRMode Legacy Legacy

5) CPX Enabled Enabled

6) DoorCloseLockTimeout 5 5 [0 – 15]

Current Value (unit) Allowed Range

7) DPCL Enabled Enabled

8) DPCL2 Enabled Enabled

9) DPCL2Secure Enabled Enabled

10) DPCLSecure Enabled Enabled

11) NetworkAccessControl Disabled Disabled

12) Plugin Enabled Disabled

13) RejectHopper Enabled Enabled

14) Remake Enabled Disabled

15) RetrieveDataTimeout 120 120 [0 – 120]

16) SmartcardForceProtocol Disabled Disabled

17) WebServ er Enabled Enabled

18) WebServerSecure Enabled Enabled

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 71

Update Current Values as needed, and then click Set Current to apply changes.

 ActivityLogExternal—Enable or disable writing the activity log to an external server.  ActivityLogInternal—Enable or disable the internal activity log.  ContactAutoDetect—This setting supports leg acy smart ca rd clients. It overrides the smart

card protocol sent by the client to the printer and uses SCARD_PROTOCOL_T0_OR_T1. The setting is set to Disabled by default.

 ContactlessATRMode—Sel ect the default ATR mode for the DUALi contactless smart card

reader. The possible values are:

 Vendor—Uses the ATR mode specified by the vendor. The generated ATR may not be

compatible with all smart card applications or card types.

 PCSC—Uses the PC/SC protocol to generate the ATR.  CCID—Uses the CCID protocol to generate the ATR.  Legacy—Uses the ATR mode currently in use by the reader. This is the default value.  AppSpecifies—Allows the smart card application to control the ATR mode.

A smart card application may specify to receive the ATR in a different format regardless of this setting. However, when the printer restarts, the smart card reader returns to the setting specified here. Consider whether you want to specify the format on a job-by-job basis or modify the Printer Manager setting to use the desired ATR format.

 CPX—Enable or disable the CPX communications protocol used by some Dat acard systems.  DoorCloseLockTimeout—The number of seconds after all printer doors are closed bef ore the

printer is locked. The timeout period starts when all the doors are closed. Use this setting to override the default lock timeout period, which starts when the printer is unlocked electronically from an application. This setting does not apply if you use a key to unlock the printer.

 DPCL—Enable or disable DPCL command access to the printer through the non-secure port.

DPCL must remain enabled when you use the XPS Card Printer Driver.

 DPCL2—Enable or disable DPCL2 command access to the printer through the non-secure

port.

 DPCL2Secure—Enable or disable DPCL2 command access to the printer through the secure

port.

 DPCLSecure—Enable or disable DPCL command access to the printer through the secure

port.

 NetworkAccessControl—Enable or disable network access control.

72 Printer Manager

 Plugin—Enable or disable the plugin feature for the printer to access an ins talled plug-in. This

setting does not apply to all printers.

 RejectHopper—Place rejected cards in the reject hopper. If this setting is disabled, rejected

cards are placed in the output hopper.

 Remake—Enable or disable card remakes. If Remake is set to Enabled and a print request

fails, the print request is tried again with a new card. A card is retried only once.

 RemakeMethod—Select the card remake method. This setting does not display if Remake is

set to Disabled.

 Select ConserveSupplies to reprint the card out of queue order.  Select PreserveOrder to reprint the card in queue order.

 RetrieveDataTimeout—Specify the time period during which card data can be retrieved. You

can specify from 0 to 120 seconds. If the Current Value is 0, data is not retrieved.

 SmartcardForceProtocol—The T parameter specifies the protocol that is used to

communicate with the smart card chip. T=0 specifies Asynchronous half-duplex byte transmission; T=1 specifies a newer Asynchronous half-duplex block transmission protocol. The smart card reader normally auto-detects which protocol to use. You can use this setting to override the auto-detection. F or example, if a smart card application changes protocols, the smart card reader may continue to try to communica te using the previous protocol. You can select from the following options:

 Disabled: No override, the smart card reader auto-detects the pr otoc ol to use. This is the

default setting.

 T0: Force the protocol to T=0.  T1: Force the protocol to T=1.

 WebServer—Enable or disable access to Printer Manager (the web server). This setting can

be used to enable Printer Manager after it has been disabled.

 WebServerSecure—Enable or disable access to Printer Manager (the web server) thro ugh

the secure port.

Caution: Do not disable WebServerSecure. If the web server is disabled, you cannot launch Printer Manager and configuration changes cannot be made. To reverse this action, you mus t contact Entrust Datac ard. To restrict access for the WebAdmin access level, select Printer Setting > Update Password and specify a password.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 73

VitalProductData

The VitalProductData set t ings allow WebService access level users to change information about the printer or system in specific circumstances. Contact your service provider should it become necessary to modify the VitalProductData settings. WebUser and WebAdmin access-level users can specify a user-defined name for the printer that is used for network communication.

Description Default Value

1) PrinterName CXXXX_NM00125 NM00125 [0 – 100]

Change the setting, as needed, and then click Set Current to apply the change.

 PrinterName—Enter a name for the printer that can be used for network communication.

The name you specify displays as the Hostname at the bottom of the Printer Manager window.

Current Value (unit) Allowed Range

74 Printer Manager

FrontPanel

Use the FrontPanel settings to customize the printer front panel.

Description Default Value

1) BacklightBrightness 100 100 [0 – 100]

2) KeySenseLevel 5 5 [0 – 10]

3) LcdConfigMenu Enabled Enabled

4) LedCardsPickedToCleaning 500 500 [0 – 1000000]

5) LedPrintheadCyclesToCleaning 2500 2500 [0 – 1000000]

6) LedRibbonLow 10 10 [0 – 1000000]

7) SpeakerEnabled Enabled Enabled

Current Value (unit) Allowed Range

Change the front panel settings as needed, and then click Set Current to apply the changes.

 BacklightBrightness—Set the LCD front panel backlight brightness at the desired level, from

0 percent (no backlight) to 100 percent (bright).

 KeySenseLevel—Set the front panel key sensitivity to a comfortable level. Select from 0 (low

sensitivity, almost a press) to 10 (high sensitivity, barely a touch).

 LcdConfigMenu—Enable or disable access to the Configuration menu on the LCD panel menu

system. (The Stat us and Maintenance menus cannot be disabled.)

 LedCardsPickedToCleaning—Set the number of cards to pick between required cleaning. The

card light displays steady amber when the printer reaches this value. If this value is set to 0, cards between cleaning are not tracked. We recommend that you clean the printer after every 500 cards processed, or more often depending on your environment or if the print quality diminishes.

 LedPrintheadCyclesToCleaning—Set the number of printhead cycles between required

cleaning. The card light displays steady amber when the printer reaches this value. If this value is set to0, cycles between cleaning are not tracked.

 LedRibbonLow—Set the percentage of ribbon remaining before being notified that the

ribbon is low and should be changed. The ribbon light blinks amber when the ribbon reaches this value.

 SpeakerEnabled—Enable or disable the external printer speaker. The speaker provides a

sound in addition to the front panel lights and LCD text.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 75

Print

Use the Print menu to select a color mode for prin ting. You also can specify the time the printer is idle before the ink ribbon and retransfer film are rewound to protect them from accumulating dust.

Current Value

Description Default Value

(unit) Allowed Range

1) ColorMode TrueColor (ICC) T rueColor (ICC)

2) SettingsGroupPurpose Print Print

3) TimeoutRewindSupply 15 15 [1 – 120]

Change settings as needed, and then click Set Current to apply changes.

 ColorMode—Select the color mode that best defines the color printing requirements for

your site. You can select from the following:

Pick

 TrueColor (ICC). Uses a color profile that has been calibra ted t o closely match the output

produced by the Datacard Artista® VHD Retransfer Color Printing Module Gen 2.

 Legacy SR/CR. Processes the input colors to provide print output that is similar to that

produced by Datacar d SR200/SR300/CR500 card printers. The printed card will not be identical because of differ ences in the print resolution and can vas siz e used by the CR825 or CE875 printer. Yo u may need to modify your existing card designs to produce the optimal output.

 VIvid. Produces darker, more saturated color on the printed card. It is based on the

TrueColor (ICC) setting.

 SettingsGroupPurpose—State the purpose of a settings group. Group names are not

changeable. Use this option to identify the reason for creating a settings group.

 TimeoutRewindSupply—Specify the number of minutes of idle time before the printer

rewinds the ink ribbon and retransfer film to protect them from dust. If the ribbon and retransfer film are left exposed, a static charge on the supplies attracts dust from the air . The printer rewinds the ink ribbon and retransfer film at the end of the specified time. The supplies unwind again when the next card is sent to the printer.

The Pick settings define how cards are picked from the input hopper. Pick settings are available for WebService access-level users only. Contact your service provider for information about changing the printer’s pick settings.

76 Printer Manager

Transport

The Transport settings control card travel through the printer. You can set a value for ejecting a card from the printer.

Description Default Value

1) EjectFrontRetries 3 3 [0 – 3]

2) T ransMedSpeedMM 67.733 67.733 [25.4 – 200.0]

Change settings as needed, and then click Set Current to apply changes.

 EjectFrontRetries—Specify the number of attempts (automat ic retries) the printer makes to

Current Valu e (unit) Allowed Range

eject a card though the output hopper . A v alue of 0 specifies that the printer does not check if the card was ejected and does not make additional at tempts to eject the card.

 TransMedSpeedMM—The speed at which the transport motor runs when clearing errors.

You cannot change this value.

VertTransport

The VertTransport settings control the speed at which the vertical transport motor runs when clearing errors.

Description Default Value

1) VertTransMedSpeed 67.733 67.733 [25.4 – 200.0]

 VertTransMedSpeed—The speed at which the vertical transport motor runs when clearing

errors. You cannot change this value.

Current Valu e (unit) Allowed Range

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 77

Flipper

The Flipper settings define values for the duplex module in duplex-option printers. Most flipper settings are available for WebService access-level users only. Contact your service provider for assistance if you need to change the printer’s flipper settings. WebAdmin access-level users c an specify the number of cards that are allowed in the reject tray b e fore an error is issued.

Current Value

Description Default Value

(unit) Allowed Range

1) RejectHopperCapacity 6 6 [5 – 15]

Change the setting, as needed, and then click Set Current to apply the change.

 RejectHopperCapacity—The number of cards allowed in the printer reject tray before the

reject tray full message is issued. The capacity of the reject hopper depends on the thickness of the card stock being used.

BarcodeReader

The BarcodeReader settings define values for the optional bar co de reader used by some printer s to read and verify the bar code on pre-serialized cards. The BarcodeReader settings are available for WebService access-level users only. Contact your service provider for assist ance if you need to change the printer’s settings.

CardStock

Use the CardStock settings to define values for the different types of card stock that can be loaded in the printer.

Description Default Value

1) CardStockDispla yed CardStock1 DebowDelay 1000 1000 [0 – 5000]

If the system includes an additional component, such as an embosser, rejected cards are placed in the component reject tray and the RejectHopperCapacity setting does not display.

Current Value (unit) Allowed Range

DebowDistance 37 37 [0 – 42] DebowDwell 1000 1000 [0 – 5000] DirectPeelLaminationSpeed 15.0 15 [10.0 – 34.0]

78 Printer Manager

Current Value

Description Default Value

(unit) Allowed Range

ExceptionCardStockLoaded CardStock1 Hopper1CardStockLoaded CardStock1 RetransferCoolTime 0 0 [0 – 10000] RetransferLaminationSpeed 12.0 12 [10.0 – 34.0] RetransferLaminationSpeed

15.0 15 [10.0 – 34.0]

Layer2 RetransferLaminationSpeed

15.0 15 [10.0 – 34.0]

Layer2Side2 RetransferLaminationSpeed

12.0 12 [10.0 – 34.0]

Side2 RetransferRollerTemp 165 165 [140 – 190] RetransferRollerTempSide2 165 165 [140 – 190]

Change settings as needed, and then click Set Current to apply changes.

 CardStockDisplayed—Select the card stock whose settings you w ant to view and change on

this page. Click Set Current to apply the card stock. You must do this before making any changes to the card stock settings. The changes you make to the settings on this page apply to the selected card st ock. Click Set Current again to save your changes.

The settings apply whenever the named card stock is loaded in the printer, as specified in Hopper1CardStockLoaded or ExceptionCardStock Loaded.

You can define up to 10 card stock types.

 DebowDelay—The time, in milliseconds, to delay after debowing the card. You can set a

different value for each card stock specified in CardStockDisplayed.

 DebowDistance—The distance necessary to debow the specified card type. You can set a

different value for each card stock specified in CardStockDisplayed.

 DebowDwell—The time, in milliseconds, to apply the debow action to the specified card

stock. You can set a different value for each card stock specified in CardStockDisplayed.

 DirectPeelLaminationSpeed—The speed at which to apply the retransf er film t o side 2 of the

card if the card design includes inhibitor or smart card programming. The setting applies to the card stock specified in CardStockDisplayed.

 ExceptionCardStockLoaded—The card stock that will be insert ed in the exception slot.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 79

 Hopper1CardStockLoaded—The card stock loaded in the input hopper.  RetransferCoolTime—The time, in milliseconds, to allow the card to cool after the retransfer

completes.

 RetransferLaminationSpeed—The speed at which to apply the retransf er film to side 1 of the

card for the card stock specified in CardStockDisplayed.

 RetransferLaminationSpeedLayer2—The speed at which to apply the second layer of

retransfer film to side 1 of the card. The setting applies to the card st ock specified in CardStockDisplayed.

 RetransferLaminationSpeedLayer2Side2—The speed at which to apply the second layer of

retransfer film to side 2 of the card. The setting applies to the card st ock specified in CardStockDisplayed.

 RetransferLaminationSpeedSide2—The speed at which to apply the retransfer film to side 2

of the card if the card design does not include inhibitor or smart card programming. The setting applies to the card stock specified in CardStockDisplayed.

 RetransferRollerTemp—The temperature (in degrees Celsius) of the heated roller when

 RetransferRollerTempSide2—The temperatur e (in degrees Celsius) of the heated r oller when

HeatRoller

The HeatRoller setting specifies the time the printer is idle before power to the heated roller is turned off.

Description Default Value

1) HeaterMinutesToPowerSave 15 15 [0 – 240]

Change setting as needed, and then click Set Current to apply changes.

 HeaterMinutesToPowerSave—Set the number of minutes of idle time before the heated

applying the retransf er film t o side 1 of the card stock specified in CardStockDisplayed. The heated roller remains at the specified temperature.

applying the retransf er film t o side 2 of the card stock specified in CardStockDisplayed. The heated roller remains at the specified temperature.

Current Value (unit) Allowed Range

roller is turned off. After waiting the specified number of minutes, the roller is allowed to cool down. A value of 0 allows the roller to start cooling down immediately .

Using power save requires a brief warm-up period before the printer is ready to print car ds again. The front panel LCD displays the message Busy Warming up and a percentage that indicates the status of the heated roller.

80 Printer Manager

Retransfer

The Retransfer settings define values for the retransfer process.

Description Default Value

1) BacksideCoolingDelay 0 0 [0 – 120]

Current Value (unit) Allowed Range

2) EmbosserHandoffCooling

0 0 [0 – 120]

Delay

3) LaminatorHandoffCooling

0 0 [0 – 120]

Delay

4) SecondRetransferCooling

5 5 [0 – 120]

Delay

Change settings as needed, and then click Set Current to apply changes.

 BacksideCoolingDelay—The number of seconds that the card remains in the flipper to cool

between front side and back side retransfer.

 EmbosserHandoffCoolingDelay—The number of seconds the card remains in the printer

before it is moved into the embosser. This allows the card time to cool bef ore moving into the embosser. This setting applies only to systems with an embosser.

 LaminatorHandoffCoolingDelay—The number of seconds the card remains in the printer

before it is moved in to the lamina tor. This allows the card time t o cool bef or e moving int o the laminator. This setting applies only to systems with a laminator.

 SecondRetransferCoolingDelay—The number of seconds that the card is allowed to cool

before a second layer of retransfer film is applied.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 81

Debower

The heat from the retransfer process can cause the card to become bowed slightly . The debower returns the card to its proper shape. The Debower settings define values for the debow action performed after the image has been transferred to the card. Debower settings are available for WebService access-level users only. Contact your service provider for assistance if you need to change the printer’s debower settings.

Cards are debowed after each retransfer operation.

SmartCard

The SmartCard settings define values for the smart card module in the printer. SmartCard settings are available to WebService access-level users only.

MagStripeGeneral

Magnetic stripe settings are available f or WebAdmin and WebService access-level users to set up basic magnetic stripe options.

Description

Default Value

Current Value (unit)

Allowed Range

1) Attempts 3 3 [1 – 5]

2) Coercivity HICO HICO

3) DataFormat1 IATA IATA

4) DataFormat2 ABA ABA

5) DataFormat3 TTS TTS

6) NoDataDisableTrack Disabled Disabled

7) ReadTrack1 Enabled Enabled

8) ReadTrack2 Enabled Enabled

9) ReadTrack3 Enabled Enabled

10) SSA1 0 0 [-4 – 4]

11) SSA2 0 0 [-4 – 4]

12) SSA3 0 0 [-4 – 4]

13) StripeEncoderMultiplier 1.0 1 [0.9 – 1.1]

82 Printer Manager

Description

Default Value

Current Value (unit)

Allowed Range

14) WriteTrack1 Enabled Enabled

15) WriteTrack2 Enabled Enabled

16) WriteTrack3 Enabled Enabled

Change settings as needed, and then click Set Current to apply changes.

 Attempts—Specify the number of attempts (automatic retries) the printer makes to encode

the magnetic stripe data. This value also is used for the number of times to attempt to read magnetic stripe data.

If you set this number to a lower value, it increases the throughput of the printer but can decrease the reliability of magnetic stripe encoding.

If you set the number to a higher value, it decreases the throughput of the printer but can increase the reliability of magnetic stripe encoding.

A value of 1 means no retry attempts.

 Coercivity—Select the coercivity setting that mat ches the cards you are using. Coercivity

measures the resistance of magnetic mat erial to the removal of encoded da ta. High coer civity (HICO) requires more electrical force to encode data and the data is mor e resistant to magnetic interference. The choices are HICO, LOCO, NTT1, NTT2, NTT3.

 DataFormat (1, 2, 3)—Specify the names of the data formats used for tracks 1, 2, and 3.

For single-track magnetic stripe encoding, set DataFormat3 to JIS and DataFormat1 and DataFormat2 to NONE.

To use a custom data format, define the formats for tracks 1, 2, and/or 3 using the MagStripeCustomT rack (1, 2, 3) settings and then set the corresponding DataFormat settings to CUSTOM.

 NoDataDisableTrack—Disable the magnetic s tripe writ e head for a track if the track contains

no data. When this is disabled, any track that was not given data is erased.

 ReadTrack (1, 2, 3)—Allow magnetic stripe read actions to read from tracks 1, 2, and 3.  SSA (1, 2, 3)—Set the start sentinel adjustmen t for tracks 1, 2, and 3. (SSA3 also sets the start

sentinel for a single track.) The start sentinel is encoded on the magnetic stripe immediately before the first data character and indicates the beginning of data. Enter a value from -4 to 4.

 StripeEncoderMultiplier—This value is information only and cannot be changed. It is

determined when an SSA test is run.

 WriteTrack (1, 2, 3)—Allow magnetic stripe write actions to write to tracks 1, 2, and 3.

CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide 83

MagStripeCustomTrack 1–3

Custom magnetic stripe settings are available for WebAdmin and WebService access-level users to define custom magnetic stripe options.

Description Default Value

Current V alue (unit) Allowed Range

1) CustomCharHigh Track 1: 95 Tracks 2 & 3: 63

2) CustomCharLength Track 1: 6 Tracks 2 & 3: 4

3) CustomCharLow Track 1: 32 Tracks 2 & 3: 48

4) CustomCharMask Track 1: 32 Track 2: 48

5) CustomCharMax Track 1: 76 Track 2: 37 Track 3: 104

6) CustomDensity Tracks 1 & 3: 210 Track 2: 75

95 63

6 4

32 48

76 37 104

210 75

[1 – 255]

[1 – 8]

[0 – 255]

7) CustomEndSentinel 63 63 [0 – 255]

8) CustomLrc EVEN EVEN

9) CustomParity ODD ODD

10) CustomSdsNulls 0 0 [0 – 255]

11) CustomSdsRecords 1 1 [0 – 255]

12) CustomSdsSs 1 1 [0 – 255]

13) CustomStartSentinel Track 1: 37 Tracks 2 & 3: 59

84 Printer Manager

37 59

[0 – 255]

DataCard CR825, CE875 Installation And Administrator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Chapter 1: Printer Installation

PC Requirements

Ethernet Requirements

Electrical Requirements

Site Requirements

Printer Dimensions

Single-Hopper Printer

Multi-Hopper Printer

Clearance Requirements

Single-Hopper Printer

Multi-Hopper Printer

Operating Environment

Storage Environment

Secure Printing Requirements

Install the Printer

Unpack the Printer

Secure the Printer (Optional)

Use the Optional Cable Lock

Use the Bolt-Down Openings

Unpack the Optional Multi-Hopper

Prepare the Multi-Hopper

Assemble the Multi-Hopper Printer

Plug In and Power On the Printer

Use the Front Panel

Activate the Printer from the LCD Menu

Clean the Printer

Clean the Printhead Cam Rollers

Clean the Inside of the Printer

Install Supplies

Install the Ink Ribbon

Install the Cleaning Sleeve

Install the Retransfer Film

Load Cards

Single-Hopper Printer

Multi-Hopper Printer

Install a Large Output Hopper

Connect to the Printer

Set the Printer Network IP Address

Set a Static IP Address

Test the IP Address Using a Local Network

Print a Test Card

Set Up Network Access

Verify Network Communication

Basic Card Design

Printing Design

Color Printing

Color Management

Print Text in Color

Print Graphics in Color

Monochrome Printing

Monochrome Printing with Full-Color Ribbon

Print Text in Monochrome

Print Bar Codes

Bar Code Guidelines

Test Bar Codes

Card Design Changes That Affect Bar Codes

Apply a Second Layer of Retransfer Film

Non-Printing Areas

Standard Magnetic Stripe Non-Printing Area

Standard Smart Card Non-Printing Area

Custom Non-Printing Areas

Card Layout

Image Size

Backgrounds

Image Placement

Magnetic Stripe Design

Magnetic Stripe Data Formats

Three-Track Option (ISO/IAT)

Single-Track Option (JIS)

Magnetic Stripe Coercivity

Smart Card Processing

Smart Card Processing Requirements

Smart Card Codes on the Printer Labels

Single-Wire Smart Card

Embossing and Indenting Design

Settings for Card Design in Printer Manager