Daikin Cloud Service User reference guide

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User reference guide

Daikin Cloud Service

Table of contents

1 About this document 3

2 Terms of use Daikin Cloud Service 4

3 System description 5

3.1 About the Daikin Cloud Service ...................................................................................................................................... 5

3.2 About the use of cookies ................................................................................................................................................ 5

3.3 To log in into the Daikin Cloud Service........................................................................................................................... 6

3.4 About the Daikin Cloud Service user interface............................................................................................................... 7

3.4.1 About the dashboard...................................................................................................................................... 7

3.4.2 About the major parts of the user interface.................................................................................................. 8

3.5 About access levels ......................................................................................................................................................... 10

3.6 About opting out of the cloud mode.............................................................................................................................. 11

3.6.1 To switch from cloud-connect mode to stand-alone mode .......................................................................... 11

4 Operation 13

4.1 About switching between different sites ....................................................................................................................... 13

4.2 About changing your profile ........................................................................................................................................... 13

4.2.1 To change profile information ....................................................................................................................... 13

4.2.2 To change your password .............................................................................................................................. 14

4.2.3 To log out from the system ............................................................................................................................ 15

4.2.4 To read the release notes .............................................................................................................................. 15

4.3 About monitoring and controlling the equipment......................................................................................................... 16

4.3.1 To change the equipment names .................................................................................................................. 16

4.3.2 About controlling all units of the chosen site ................................................................................................ 17

4.3.3 To control 1 specific unit on a site ................................................................................................................. 24

4.4 About managing time schedules .................................................................................................................................... 28

4.4.1 To create a yearly time schedule ................................................................................................................... 28

4.4.2 To add a program to a time schedule ............................................................................................................ 29

4.4.3 To edit a program of a time schedule ............................................................................................................ 31

4.4.4 To edit a yearly time schedule ....................................................................................................................... 31

4.4.5 To copy a yearly time schedule ...................................................................................................................... 32

4.4.6 To create an exception schedule ................................................................................................................... 34

4.5 To link an event to a controlling action (interlocking) ................................................................................................... 35

4.6 To perform temperature monitoring ............................................................................................................................. 38

4.7 To consult energy consumption of sites ........................................................................................................................ 39

4.8 To compare site outdoor unit energy consumption...................................................................................................... 43

4.9 To compare multi-site combined energy consumption................................................................................................. 44

4.10 To compare energy consumption of multiple sites ....................................................................................................... 47

4.11 To manage the energy target settings ........................................................................................................................... 49

4.12 To perform multi-site management ............................................................................................................................... 51

4.13 To manage the users....................................................................................................................................................... 52

4.14 About building administration........................................................................................................................................ 54

4.14.1 To create a new site ....................................................................................................................................... 54

4.14.2 About editing sites .......................................................................................................................................... 57

4.15 To manage zones ............................................................................................................................................................ 62

4.16 To manage the indoor units ........................................................................................................................................... 64

4.17 To manage the outdoor units ......................................................................................................................................... 65

4.18 To perform electric meter configuration ....................................................................................................................... 66

4.19 About remote diagnostics .............................................................................................................................................. 67

4.19.1 To manage the alarm history ......................................................................................................................... 67

4.19.2 To use the indoor unit analysis ...................................................................................................................... 70

4.19.3 To use the outdoor unit analysis .................................................................................................................... 71

4.19.4 To use the prediction setup ........................................................................................................................... 72

4.19.5 To use reporting ............................................................................................................................................. 73

User reference guide

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1 About this document

This guide explains how to use the Daikin Cloud Service website. It provides details about the user interface and procedures to work efficiently.

Thank you for purchasing this product. Please:

▪ Keep the documentation for future reference.

Target audience

All users.

INFORMATION

This appliance is intended to be used by expert or trained users in shops, in light industry, and on farms, or for commercial and household use by lay persons.

The original documentation is written in English. All other languages are translations.

The Daikin Cloud Service has 5 access levels. This document describes the interface from the highest level (profile) available. So some functions might not be available to you or screenshots might differ.

1 | About this document

This document applies to version 4.0 of the software. Deviations from what you see in your version might occur.

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User reference guide

2 | Terms of use Daikin Cloud Service

2 Terms of use Daikin Cloud Service

Before you can use the Daikin Cloud Service Interface, you have to accept the Terms of use.

You can read them by going to https://cloud.daikineurope.com and clicking the tab at the bottom of the page.

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3 System description

3.1 About the Daikin Cloud Service

The Daikin Cloud Service is accessible via https://cloud.daikineurope.com.

3 | System description

The Daikin Cloud Service user interface allows you to control your building’s climate from any location. It can connect multiple building locations and is accessible via any web enabled device. Installers and technicians also have access to the Cloud so that they can remotely log in and immediately begin troubleshooting if there is ever a malfunction. The user-friendly interface makes control even easier, and the automatic energy consumption tracking helps you reduce your costs in the long-run.

There are 5 roles available:

1 Daikin administrator, 2 Daikin affiliate, 3 Installer, 4 Administrator, 5 Operator.

Depending on your role you will have more or less functions available (see

"3.5About access levels"[410]).

There are 2 package options available:

6 Package A - Access license: gives access to the Daikin Cloud Service. 7 Package A - Access license + Package B - Service license: package B offers

access to remote diagnostics for site administrators and installers. By default the Remote diagnostics section can only be consulted by affiliates and higher profiles.

3.2 About the use of cookies

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The Daikin Cloud Service uses cookies. You can read them by going to https://

cloud.daikineurope.com/ and clicking the COOKIES link at the bottom left of the

page.

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3 | System description

abcde

3.3 To log in into the Daikin Cloud Service

1 In your browser, go to https://cloud.daikineurope.com.

Result: The login page appears.

2 Enter your email address (a) and password (b). The Daikin technician will

register your email address as the user name and will give you an original password. Daikin suggests to change your password as soon as possible. See

"4.2.2To change your password"[414].

INFORMATION

If you forgot your password, click the corresponding link on the login page.

Daikin does not have the ability to change your password.

3 Select your preferred language (c).

4 Click the Login button (e).

Result: The dashboard opens up. See "3.4 About the Daikin Cloud Service user

interface"[47] for more information about the user interface.

INFORMATION

The first time you log in the terms of use will appear. Please read them.

Select the check box and click the Accept button.

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If this is the first time you log in Daikin suggests to accept the use of cookies (g) at

d e

a h

b i

the bottom of the window. To learn more about the use of cookies see "3.2About

the use of cookies"[45] or click the Learn more link (f) at the bottom of the screen.

3.4 About the Daikin Cloud Service user interface

3.4.1 About the dashboard

3 | System description

The Dashboard screen is divided into 5 sections:

▪ The Multi-site combined consumption (last 30 days) section (a). This chart shows

the aggregated data from all the sites you have access to for the last 30 days. Hover with your cursor over the chart to display additional information (h).

▪ The Controllers section (b). Here you can view the number of commissioned

online, commissioning pending and commissioned offline controllers (blue = online, orange = commissioning pending and red = offline). Move your cursor into the section to display additional information (i).

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▪ The Packages section (c). Here you can see the number of "A" and "B" packages

and their status. See "4.14.1 To create a new site" [4 54] and "4.14.2 About

editing sites" [4 57] for more information about packages and their status.

Move your cursor into the section to display additional information (j).

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3 | System description

c j

e k l

▪ The Management points section (d), showing the current status of all units.

▪ The Sites section (e). The map gives an overview of all your sites (red = unit error,

orange = controller error and blue = all OK). Click on a site location to display additional information (k) and to provide you with the weather forecast for that location (l).

3.4.2 About the major parts of the user interface

The user interface of the Daikin Cloud Service consists of the following major parts:

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3 | System description

af e cb gd

▪ The navigation pane (a), allowing you to navigate to the different functions of the

application.

▪ An upper toolbar with a site selector (b) showing you all the installations and the

user profile drop-down list (c).

▪ Breadcrumbs (d) that give you feedback on where you are in the structure of the

user interface.

▪ A content section (e) displaying the current situation.

▪ The Daikin logo (f). Whenever you click on the Daikin logo field (f), the dashboard

appears.

▪ The General control panel section (g). Allows you to apply some advanced

functions immediately to all units of a particular site. See "To set advanced

functions on all units at once"[421].

When the navigation pane is hidden and you want to show it again:

INFORMATION

The user interface is responsive, which means it looks good on all devices (desktops, tablets, and phones). It will react to the available display size.

This means for example that the navigation pane is hidden on smaller devices.

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3 | System description

3.5 About access levels

1 Click the "Hamburger" icon (h) in the upper right corner.

Result: The navigation pane is displayed on top.

There are 5 user roles, each with different access levels. Depending on your role you have more or less features available.

The 5 user roles according to hierarchy are:

▪ Daikin Administrators

▪ Daikin Affiliates

▪ Installers

▪ Administrators

▪ Operators

The following table shows the features that are NOT available to all different user levels.

Available functions Daikin

Can read the release notes (see "4.2.4To

read the release notes"[415])

Monitoring & Control - Equipment list (Change equipment name) (see "4.3.1To

change the equipment names"[416])

Monitoring & Control - Equipment list (advanced control) (see "To set advanced

functions on all units at once"[421])

Monitoring & Control – Schedule (see

"4.4About managing time schedules"[428])

Monitoring & Control – Interlocking (see

"4.5To link an event to a controlling action (interlocking)"[435]

Energy management - Target energy settings (see "4.11To manage the energy

target settings"[449])

User administration (see "4.13To manage

the users"[452])

Building administration - Site list (see

"4.14About building administration"[454])

Building administration – Zones (see

"4.15To manage zones"[462])

Building administration - Electric meter configuration (see "4.18To perform

electric meter configuration"[466])

Administrators

●

● ● ● ●

● ● ● ● ●

● ● ● ●

● ● ● ● ●

Daikin

Affiliates

Installers Site

Administrators

(b)

Operators

(a)

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Available functions Daikin

Building administration - Outdoor units (see "4.17To manage the outdoor

units"[465])

Remote diagnostics - Alarm history (see

"4.19.1To manage the alarm history"[467])

Remote diagnostics - Indoor unit analysis (see "4.19.2To use the indoor unit

analysis"[470])

Remote diagnostics - Outdoor unit analysis (see "4.19.3To use the outdoor unit

analysis"[471])

Remote diagnostics - Prediction setup (see

"4.19.4To use the prediction setup"[472])

Remote diagnostics – Reporting (see

"4.19.5To use reporting"[473])

(a)

Can only view the settings.

(b)

Can only view or edit the site information, NOT creating.

(c)

Only available if activated by the Daikin affiliate user.

Administrators

● ● ● ● ●

● ● ●

● ●

Daikin

Affiliates

Installers Site

Administrators

(c)

●

(c)

●

(c)

●

(c)

●

Operators

(a)

3.6 About opting out of the cloud mode

If a site administrator decides to opt out of the Daikin Cloud Service subscription, he can do this himself.

3.6.1 To switch from cloud-connect mode to stand-alone mode

A site administrator can decide to stop his subscription to the cloud-connect mode and switch to stand-alone mode with another Android app: the “intelligent Tablet controller”, which can be found here in Google Play. In that case the Daikin Cloud Service can no longer be used. Note that the "intelligent Tablet Controller" app is designed for use on a tablet.

In stand-alone mode the Schedules and Interlocking mode will then be available.

To switch from the cloud-connect mode to the stand-alone mode via the app, proceed as follows:

1 Open the intelligent Tablet Controller app.

Result: The following screen appears.

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3 | System description

a b

2 Click Tablet Setting.

Result: The following screen appears.

3 Click Cloud to Local.

Result: A screen appears, allowing you to type a password.

4 Enter the password (a) (default: "daikin") and click the Ok field (b).

Result: A confirmation message appears. Make sure you want to quit the

cloud-connect mode and its advantages before continuing.

5 Click the Yes field to confirm.

Result: A confirmation message appears. The system is now in stand-alone

mode and will restart after clicking the Yes field.

6 Click Ok.

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Result: The system restarts. You will now be able to use the Schedules and the Interlocking through the local interface.

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4 Operation

4.1 About switching between different sites

If you have multiple sites to manage, the Daikin technician will set these up so they become available in the site selector.

4 | Operation

To consult the installations from another site, simply select another one from the selector (a).

4.2 About changing your profile

The drop-down list (a) shows your login name and function (e.g. operator, administrator, …).

By clicking the drop-down list, you have the possibility to make changes to your profile, change your password, or log out from your account.

Daikin administrators can also consult the current version number of the application and the release notes (or history).

4.2.1 To change profile information

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You can only modify your name, the linked email address and the email notification language.

INFORMATION

If you change your email address you will receive an email on the new email address. This email contains a link for validation. You need to click the link in order to validate the new email address. Remember to use the new email address for the next log in.

User reference guide

4 | Operation

a b

1 From the user profile drop-down list (a), select the My profile field (b).

Result: The following window appears.

2 Make the changes.

3 Click the Update profile button (c).

Result: A confirmation message appears, your profile has changed and the

application automatically returns to the main window.

4.2.2 To change your password

Daikin recommends to change the password you were given by the technician.

1 From the user profile drop-down list, select the Change password field (d).

Result: The following window appears.

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2 Make the changes.

3 Click the Change password button (e).

Result: A confirmation message appears and your password is changed.

4.2.3 To log out from the system

You can manually log out from the system.

INFORMATION

For security reasons, after 2.5 hours you are automatically logged out.

4 | Operation

1 From the user profile drop-down list, select the Logout option.

Result: You are logged out and the application returns to the login page.

4.2.4 To read the release notes

When you click the user profile drop-down list you can directly see the current version of the Daikin Cloud Service.

INFORMATION

This section is only applicable for Daikin administrators.

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1 From the user profile drop-down list, select the Version {versionNumber}

(more info) field (f) to consult the release notes.

Result: The release notes are displayed.

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4 | Operation

4.3 About monitoring and controlling the equipment

4.3.1 To change the equipment names

In the equipment list window you can choose between controlling all units of the chosen site, all units of a (or more) chosen zone(s) or controlling one specific unit.

It is possible that a red alert bar is visible. It provides additional information for issues with controllers.

INFORMATION

This section is only applicable for Daikin administrators, affiliates, installers and site administrators.

1 From the site selector, select the site you wish to manage first.

2 In the navigation pane, select Equipment list underneath Monitoring &

control.

Result: A list of all available units at the particular site appears.

3 At the bottom of the screen, click the Edit equipment names button (a).

Result: All equipment names (b) become editable.

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4 Modify the equipment names (b) as desired and click the Save button (c). You

can use up to 12 characters.

Result: A confirmation message appears and the new names are applied.

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INFORMATION

Duplicate names are not allowed.

4.3.2 About controlling all units of the chosen site

To set basic functions on all units or a group of units at once

There are some basic functions you can immediately apply to all units of a particular site:

▪ Turn all units on or off

▪ Set the temperature

▪ Choose the operation mode (Fan, Heating, Cooling, Dry, Automatic, or

Dependent)

▪ Set the fan speed (Low, Middle, High, or Automatic)

▪ Choose the airflow direction (particular direction or Swing)

▪ Choose the ventilation mode (Automatic, Bypass, or Ventilation mode)

▪ Set the ventilation volume (Low, High, or Auto)

4 | Operation

INFORMATION

All these control actions will only be applied (automatically) to compatible units. Incompatible units will ignore the commands.

The same functions can be applied for each individual unit. See "4.3.3To control 1

specific unit on a site"[424].

The advanced functions are described in a separate section. See "To set advanced

functions on all units at once"[421].

You can enlarge or narrow down the selection of units at a particular site by selecting the zones at the left. Zones allow you to select a batch of units and set their settings together. See "4.15 To manage zones" [4 62] if you want to configure the set-up of the zones.

In the below example you will be modifying the settings for all units in the meeting room.

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In the below example you will be modifying the settings for all units on the chosen site (for the Hall, the Meeting room and Practice 1).

User reference guide

4 | Operation

1 From the site selector, select the site you wish to manage first.

2 In the navigation pane, select Equipment list underneath Monitoring &

control.

Result: A list of all available units at the particular site appears, together with the General control panel (a).

In the General control panel (a) you can:

INFORMATION

Advanced functions are not available to operators.

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4 | Operation

3 Switch all units on or off by sliding the On/off mode button (b). Slider in the

right position and blue background means on, slider in the left position and grey background means off.

4 Set the temperature by dragging the Set temperature slider (c).

5 Click the Operation mode menu (d).

Result: The following section appears.

6 Choose the operation mode. The options are Fan, Heating, Cooling, Dry,

Automatic, and Dependent.

INFORMATION

The Dependent option is only applicable to some indoor units. If you select the option, the unit does not determine his own mode but it depends on his master. The available (or 'settable') and actual operation mode of a heat/cool slave is determined by the master operation mode and the available features of the slave. You can recognise a master of mode unit by the sun and ice crystal icon.

7 Click the Fan speed menu (e).

Result: The following section appears.

8 Choose the fan speed. The options Low, Middle, High, and Automatic.

9 Choose the Airflow direction menu (f).

Result: The following section appears.

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4 | Operation

10 Choose the airflow direction. The options are Direction 0 to Direction 4 and

Swing.

11 Click the Ventilation mode menu (g).

Result: The following section appears.

12 Choose the ventilation mode. The options are Automatic, Bypass, and

Ventilation mode.

13 Click the Ventilation volume menu (h).

Result: The following section appears.

14 Choose the ventilation volume. The options are Low, High, and Auto. You can

also select the Fresh up check box.

The latter allows you to manage the amount of fresh air supplied into the room: it will be larger or smaller than that of the air exhausted outdoors.

▪ When a high volume of air (ha) is supplied into the room (hf), a positive pressure

will be created. For example: this can help prevent odours and moisture (from kitchens (hd) and toilets (he) for example) to flow (hc) into the room (hf).

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4 | Operation

HIGH (positive pressure)

LOW (negative pressure)

KITCHEN

ROOM ROOM ROOM

SUPPLIES

CORRIDOR

PHARMACY

MEDICAL

STAFF

ROOM

Air flow

hb ha

hf hg

HIGH (positive pressure)

LOW (negative pressure)

KITCHEN

ROOM ROOM ROOM

SUPPLIES

CORRIDOR

PHARMACY

MEDICAL

STAFF

ROOM

Air flow

hb ha

hf hg

▪ When a low volume of air (hb) is supplied into the room (hf), a slightly negative

pressure will be created. For example: this can prevent hospital odour and floating bacteria to flow from the room (hf) into the corridor (hg).

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To set advanced functions on all units at once

INFORMATION

Advanced functions are not available to operators.

User reference guide

4 | Operation

There are some advanced functions you can immediately apply to all units of a particular site:

▪ Maximum limits of the setpoint. This will determine how low and high the users

will be able to set the temperature of the units. This avoids extreme settings and the resulting high energy consumption.

▪ Remote controller restrictions. These settings allow you to determine what the

users will be able to do with the units’ remote controllers.

The above functions can also be applied for each individual unit.

The basic functions are described in a separate section. See "To set basic functions

on all units or a group of units at once"[417].

1 From the site selector, select the site you wish to manage first.

2 In the navigation pane, select Equipment list underneath Monitoring &

control.

Result: A list of all available units at the particular site appears, together with the General control panel (a).

You can enlarge or narrow down the selection of units at a particular site using the zones at the left. See "4.15To manage zones" [462] if you want to configure the set-up of the zones (this is for administrators only!).

3 Click the Advanced menu (i) in the General control panel (a) field.

Result: The following section appears.

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4 | Operation

4 Select the corresponding Enable option (j) if you want to set a Cooling limit

value.

5 Drag the Cooling limit slider (k) to set the maximum and minimum limit of the

cooling setpoint.

6 Select the corresponding Enable option (l) If you want to set a Heating limit

value.

7 Drag the Heating limit slider (m) to set the maximum and minimum limit of

the heating setpoint.

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4 | Operation

INFORMATION

Daikin recommends for most installations to set maximum Cooling limit and Heating limit values both to 23°C.

Limiting the maximum cooling and heating temperatures avoids extreme settings and the resulting high energy consumption.

8 Choose the functions you want to permit or prohibit on the remote controller

in the Remote controller restrictions section (n).

Example: If you do not want users to turn off and on any of the units, set the start/ stop option to Prohibited. If you want to allow them to switch between heating and cooling, set the operation mode to Permitted.

9 Close the Advanced drop-down menu (i) by clicking the upwards pointing

arrow.

Result: All the new settings are implemented.

4.3.3 To control 1 specific unit on a site

The actual status (ON/OFF) of a unit is shown in the equipment list tiles.

Instead of modifying the settings of all units at a particular site you can modify the same settings of 1 particular unit.

The settings of the specific unit overrule the general settings.

1 From the site selector, select the site of the unit you wish to manage first.

2 In the navigation pane, select Equipment list underneath Monitoring &

control.

Result: A list of all available units at the particular site appears.

User reference guide

3 Click 1 specific unit (a) in the equipment list window.

Result: The following section appears.

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4 | Operation

ab ec

gd f

4 Switch the unit on or off by sliding the ON/OFF button (b) to the

corresponding position.

If the unit is OFF you can still modify the Set temperature value (m) and open the Operation mode menu (d).

5 Monitor the measured indoor temperature (c).

The Reset filter icon (e) will only be visible when the unit triggers that it is necessary to reset the filter.

6 You can register the replacement of a filter by clicking the Reset filter icon (e).

Click Yes in the confirmation message that appears.

Result: The Reset filter button disappears from the option list.

7 Drag the Set temperature slider (m) to set the temperature.

8 If applicable for the unit, click the Operation mode menu (d).

Result: The following section appears. Depending on the type of unit, the

options might differ.

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9 Choose the operation mode. The options are fan, heating, cooling, dry,

automatic and dependent.

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4 | Operation

gd f

INFORMATION

You can only switch to heating, cooling, and automatic modes on a master of mode unit. You can recognize a master of mode unit by the combined heating and cooling icon.

Units that are on dependent mode will follow the operation of the master unit.

10 If applicable for the unit, click the Fan speed menu (f).

Result: The following section appears.

11 Choose the fan speed. The options, depending on the unit, are low, middle,

high and automatic or low and high.

12 Click the Advanced menu (g).

Result: The following section appears.

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4 | Operation

n m

13 Select the corresponding Enable option (j) if you want to set a Cooling limit

value.

14 Drag the Cooling limit slider (k) to set the maximum and minimum limit of the

cooling setpoint.

15 Select the corresponding Enable option (l) If you want to set a Heating limit

value.

16 Drag the Heating limit slider (m) to set the maximum and minimum limit of

the heating setpoint.

INFORMATION

Daikin recommends for most installations to set maximum Cooling limit and Heating limit values both to 23°C.

Limiting the maximum cooling and heating temperatures avoids extreme settings and the resulting high energy consumption.

17 Choose the functions you want to permit or prohibit on the remote controller

in the Remote controller restrictions section (n).

18 Close the control window by clicking the unit.

Result: All the new settings are implemented.

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4 | Operation

a ba

c d e g

4.4 About managing time schedules

4.4.1 To create a yearly time schedule

Operators can only consult the programmed schedules, they cannot create or modify them.

Before you start configuring the time schedules, please understand the logic and terminology within Daikin Cloud Service. You start by creating the "yearly schedule". This will determine the period covered. Underneath you have the "program" which can be turned ON and OFF and contains the actual commands.

There is also the possibility to add an exception schedule (e.g. for holiday periods). This will overrule the active yearly schedule(s).

You can create one or more schedules for different periods of the year.

Within these schedules all settings as described in "4.3.2About controlling all units

of the chosen site"[417] can be modified.

The schedule settings are overruled by controlling actions executed directly on the management point or through the other controller features on the platform.

1 In the navigation pane, select Schedule underneath Monitoring & control.

Result: The following page appears. Current schedules (a), if any, are

displayed at the right of the calendar.

2 Click the Add yearly schedule button (b).

Result: A new line is added.

User reference guide

3 Fill out a schedule name (c) and select the start date (d) and the end date (e).

4 If desired, you can assign a color to the new schedule by selecting one from

the hover-over list (f) at the left.

This color will be used in the calendar in the left part to indicate the period of the schedule.

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5 Click the check mark (g).

Result: The schedule is created.

INFORMATION

The start date and the end date do not apply to a specific year.

The start date and the end date of schedules can NOT overlap.

If you do attempt to make a new schedule with overlapping dates (h), a warning (i) appears and you cannot complete the action.

4.4.2 To add a program to a time schedule

You can e.g. start units and change the operation mode that will be triggered at a certain time for specific unit(s).

1 Click the Add program option (a) at the right of the schedule line.

Result: A setting screen appears.

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4 | Operation

b c

d e

2 Set the actions and units for the time schedule.

- Set the starting time (b) by clicking the hours and minutes.

- Click the days of the week (c) to make sure the units will switch on during these

days.

- Define the required controlling actions you want to have executed on the

defined units.

You can see the settings that are active by the condition of the field: Active (d) or Non-active (e).

- Click the pencil button (f) to choose the units you want these settings to apply

to. The view contains zones and units which you can select with the check boxes (g).

3 Click the Ok button (h) to save the settings and close the window.

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4 Fill out a name (i) for the program of the schedule and click the check mark (j).

edcb

Result: The program is added.

Logically you will now define when the units need to be turned off. Restart at step 1 of the current procedure.

You can (temporarily) activate or deactivate an action by moving the slider (k).

4.4.3 To edit a program of a time schedule

1 To edit an existing program, click the Edit program field (a).

Result: You can now change all of the actions that are set in this program (see

"4.4.2To add a program to a time schedule"[429]).

4 | Operation

4.4.4 To edit a yearly time schedule

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2 Click the check mark (b) to save the changes.

3 Click the Delete program field (c) to delete a program if required.

1 Click the Edit schedule field (a).

2 Change schedule name (b), start date (c) and end date (d) as required.

3 Click the check mark (e) to save the changes.

User reference guide

4 | Operation

c d

4.4.5 To copy a yearly time schedule

4 Click the Delete schedule field (f) to delete a yearly time schedule if required.

Copying a yearly time schedule also copies all the programs within.

You can copy a yearly time schedule to the same site or to a different site.

1 Click the Copy schedule field (a).

Result: The following screen appears:

User reference guide

2 Click the source site (b).

3 Select the Target site (c) from the dropdown list and click the Next button (d).

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4 Change the Schedule settings (e) as required and click the Next button (f).

In case a schedule is already active on a date range, the dates are disabled on the calendar (greyed out).

5 Select the units you want the schedule to apply to and click the Finish button

(g). Do this for each program individually if there are multiple programs added to the schedule.

Result: The schedule is copied.

6 Click the View target site button (h).

Result: The pop-up screen closes and the new (copied) schedule is added to the

schedule overview list.

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4 | Operation

edcb

4.4.6 To create an exception schedule

An exception schedule overrules the yearly schedule(s).

It is useful to add an exception schedule e.g. for holiday periods.

1 Click the Add schedule exception button (a).

Result: A new line is added.

2 Fill out a schedule name (b) and select the start date (c) and the end date (d).

INFORMATION

The color of an exception schedule is always red.

3 Click the check mark (e).

Result: The exception schedule is added.

User reference guide

INFORMATION

The start date and the end date do not apply to a specific year.

The start date and the end date of exception schedules can NOT overlap.

Add a program to the Exception schedule in the same way as described in "4.4.2To

add a program to a time schedule"[429].

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Edit an Exception schedule in the same way as described in "4.4.4To edit a yearly

a bc

time schedule"[431].

Copy an Exception schedule in the same way as described in "4.4.5To copy a yearly

time schedule"[432].

4.5 To link an event to a controlling action (interlocking)

Linking an event to a controlling action (Interlocking) allows you to set up the triggering of a controlling action after an event.

This controlling action can be applied on a choice of units.

For example: You can link the closing of the digital input "burglar alarm" to the switching off of all heating/cooling units. The contact of such an alarm is active once the entire staff has left the building, making it no longer needed to keep all heating/cooling units on.

1 In the navigation pane, select Interlocking underneath Monitoring & control.

Result: The list of current Interlocking items appears.

4 | Operation

You can (temporarily) deactivate an Interlocking setting by clicking its slider (a). The slider will become grey.

You can delete an Interlocking setting by clicking the red cross (b) and then confirming by clicking the Delete button (d).

2 Click the New button (c).

Result: A new Interlocking section is added.

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4 | Operation

fg h

j ik

3 Fill out the Interlocking name field (e).

4 Click the Select units button (f) in the upper section.

Result: A window showing all connected devices (g) that can be linked is

shown.

5 Confirm with the Done button (h).

6 Click the Select properties button (i).

Result: A window in which you can choose the properties you want to adjust

(j) is shown.

7 Confirm with the Done button (k).

User reference guide

8 From the Trigger drop-down list (o), select when the action needs to be

executed: if the selected input will be closed or opened.

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For example: For the triggering of a fire alarm you can set up that all units need to be stopped when the fire alarm is activated. If you select the On (all management points) field, you indicate that all selected inputs need to be activated in order to execute the Trigger command.

9 Set the slider (p) in the Action section to the off position if you want units to

be switched off when the status of the input contact changes.

INFORMATION

If you want units to be switched on when the status of the input contact changes you need to set the slider (p) to the on position and then select the setpoint (q) and the operation mode (r). You can add other properties, such as the ventilation mode, by clicking the Select properties button (i).

10 Click the Select units button (l).

11 Select the units you want to be stopped or started up and confirm with the

12 Click the Save button (s).

Result: The interlocking is created.

Result: A window in which you can choose the units (m) on which you want to

apply the new properties is shown.

Done button (n).

INFORMATION

You cannot change the interlocking name, action or trigger of an interlocking. The only way to change them is by deleting the interlocking entirely and creating a new one.

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4 | Operation

ia ib

4.6 To perform temperature monitoring

The Temperature Monitoring section of the application allows you to consult the temperature curve of the:

▪ outdoor temperature;

▪ room temperature, as measured by the thermistor mounted in the remote

controller(s) connected to the indoor units;

▪ room temperature, as measured by the thermistor mounted in the indoor units;

▪ setpoint temperature.

1 From the site selector, select the site you wish to manage first.

2 In the navigation pane, select Temperature Monitoring underneath Energy

management.

Result: The temperature monitoring of the current day for one particular indoor unit is displayed.

User reference guide

INFORMATION

Setpoint data are only shown when the (indoor) unit is on.

If charts contain a dashed line it means there is a gap: the unit was off and could not do any measurements.

INFORMATION

A warning message (ia) appears if certain units show no data because they are not properly linked with the correct management point data. Click the provided link (ib) to go to the "4.16 To manage the indoor units" [4 64] section and manually link these indoor units with the correct management point data.

3 Hover with your cursor over the chart to display (a) the measured information

(Outdoor temperature, Room temperature (remote controller thermistor), Setpoint, and/or Room temperature (indoor unit thermistor)).

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4 To hide certain information from the chart, click the legend (b).

Result: The legend gets greyed out and the graphic line is no longer shown.

5 Click the legend (b) once more to show the information again.

6 From the drop-down list (c) at the right of the chart you can select for which

indoor unit you wish to consult data (only available for supported units). Outdoor temperature is always measured by an outdoor unit, so this value can stay the same when selecting other indoor units.

4.7 To consult energy consumption of sites

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7 If you want to consult the energy consumption of another period (year,

month, week), select one (d) at the top left of the section.

8 You can print the displayed information by clicking the corresponding button

(e) at the bottom right.

1 From the site selector, select the site you wish to manage first.

User reference guide

4 | Operation

2 In the navigation pane, select Site consumption underneath Energy

management.

Result: The calculated Energy consumption of the current year is displayed.

Result: You can see the consumption of the cooling (in blue), the heating (in

red), the heat recovery (in green), average outdoor temperature (°C) (in yellow) and the target value for each month (in grey). Refer to "4.11 To

manage the energy target settings"[449] if the target values are not shown.

3 If in a period there were both, for example, heating and heat recovery you can

hide 1 of both by clicking the legend.

Result: The label will be greyed out (a) and the values are hidden as shown below. When you hover your cursor above the energy consumption bars the details (b) are shown.

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c d

INFORMATION

The left Y-axis (c) always shows the Energy consumption (kWh). The scale might change as you hide one of the values. This might give the impression the values changed.

The right Y-axis shows the Temperature (°C) (d) if you choose the Temperature option (j) in the Extra data field (i), or the Accumulated energy consumption (kWh) (l) if you choose the Cumulative option (k) in the Extra data field (i).

If charts contain a dashed line it means there is a gap: the unit was off and could not do any measurements.

4 Click the legend once more to show the information again.

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4 | Operation

e e e e h g fil

km mn

5 To consult the energy consumption of another period (day, week, month,

year), select one (e) at the top left of the section. Then click the calendar icon (f) to select the desired day, week, month or year. You can also type directly in the calendar field (g). In that case, confirm your input by pressing ENTER on your keyboard.

6 To compare energy consumption of preceding years, click the vs. Past tab (h).

Result: 2 calendar fields (m) become available allowing you to select the 2

years you want to compare.

7 Select the years you wish to compare. You can also choose the starting month

(n): this will only determine which month is shown at the left of the chart, a complete year is of course still shown.

INFORMATION

When comparing with the current year only data up to last complete month is taken into account.

8 If needed you can display the accumulated energy consumption by clicking the

Cumulative option (k) at the right of the section.

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4.8 To compare site outdoor unit energy consumption

f e dc ac c

Via the site Outdoor unit comparison module you can compare the energy consumption of the different outdoor units at a site.

1 From the site selector, select the site you wish to manage first.

2 In the navigation pane, select Outdoor unit comparison underneath Energy

management.

Result: The annual energy consumption summary is displayed.

4 | Operation

3 To change the energy metrics of the comparison, change the slider (a) at the

right. The kWh/m² representation is more relevant for analysis.

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4 | Operation

For outdoor units with an asterisk (b) there is no surface area value configured. As a consequence, their energy consumption efficiency cannot be calculated. This value can be set in the building administration, refer to "4.14 About building

administration"[454].

4 To consult the energy consumption of another period (week, month, year),

select one at the top left of the section (c). Then click the calendar icon (d) to select the desired week, month or year. You can also type directly in the calendar field (e). In that case, confirm your input by pressing ENTER on your keyboard.

5 To compare energy consumption of preceding years, click the vs. Past tab (f).

Result: 2 calendar fields (g) become available allowing you to select the 2

years you want to compare.

6 Select the years you wish to compare.

INFORMATION

When comparing with the current year only data up to last complete month is taken into account.

7 When you hover your cursor above the energy consumption bars the details

are shown (h). You can hide the information of one of the 2 years by clicking its label in the chart (i).

8 You can print the displayed information by clicking the corresponding button

(j) at the bottom right of the section.

4.9 To compare multi-site combined energy consumption

Via the Multi-site combined consumption module you can compare the energy consumption of the different outdoor units at all the sites you have access to. The charts will show the aggregated data.

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b ab b d c

1 In the navigation pane, select Multi-site combined consumption underneath

Energy management.

Result: The annual energy consumption summary for all sites combined is displayed. This chart shows the aggregated data from all the sites you have access to.

Result: The grey line (a) indicates the cumulative energy consumption.

2 To consult the multi-site combined consumption of another period (month,

day, 10 years), select one (b) at the top left of the section. Then click the calendar icon (c) to select the desired period. You can also type directly in the calendar field (d). In that case, confirm your input by pressing Enter on your keyboard.

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4 | Operation

ef g

jhhi

3 Hover your cursor above the energy consumption bars to see the details (e).

4 You can hide information by clicking the legend (f).

5 To compare energy consumption of preceding years, click the vs. Past tab (g).

Result: 2 calendar fields become available allowing you to select the 2 years

you want to compare.

User reference guide

6 Select the years you wish to compare (h). You can also choose the starting

month (i): this will only determine which month is shown at the left of the chart, a complete year is of course still shown.

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7 You can click the chart to directly jump to an underlying period (in each chart,

except on day level). For example, in the Year chart you can click any of the month bars to view the detail chart of that month.

8 You can print the displayed information by clicking the corresponding button

(j) at the bottom right.

4.10 To compare energy consumption of multiple sites

Via the Multi-site comparison module you can compare the energy consumption of all the sites you have access to.

1 In the navigation pane, select Multi-site comparison underneath Energy

management.

Result: The annual energy consumption for each site separately is displayed.

4 | Operation

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2 To change the energy metrics of the comparison, change the slider at the right

(a).

Result: The kWh/m² representation is more relevant for analysis. For sites with an asterisk (e) there is no surface area value configured.

User reference guide

4 | Operation

dfbb

3 To compare the energy consumption of another period (month or day) for

each site, select one (b) at the top left of the section. Then click the calendar icon (c) to select the desired month or day. You can also type directly in the calendar field (d). In that case, confirm your input by pressing Enter on your keyboard.

Result: The kWh/m² representation is more relevant for analysis. For sites with an asterisk (e) there is no surface area value configured.

4 Hover your cursor above the energy consumption bars to see the details.

5 To see more details about the consumption of 1 site for the selected period,

click a bar.

Result: The application takes you to the Site consumption section of Daikin Cloud Service. Refer to "4.7To consult energy consumption of sites"[439].

6 To compare energy consumption of preceding years, click the vs. Past tab (f).

Result: 2 calendar fields (g) become available allowing you to select the 2

years you want to compare.

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h g

7 Select the years you wish to compare. You can also choose the starting month

(h): the chart will still cover 1 year but now starting from the indicated month in the first year till the same month of the year you are comparing with.

INFORMATION

When comparing with the current year, at least 1 full month of data needs to be available in the current year.

8 You can print the displayed information by clicking the corresponding button

(i) at the bottom right of the section.

4.11 To manage the energy target settings

INFORMATION

Target energy settings are NOT available to operators.

On the Target energy settings page you can configure monthly target energy consumption values for the current year. These target values can serve as a reference and are indicative only.

These values can then be displayed in the Site consumption section of the Daikin Cloud Service. Refer to "4.7To consult energy consumption of sites"[439].

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1 In the navigation pane, select Target energy settings underneath Energy

management.

Result: The settings page is displayed. The amount of kWh consumed this year for each month is displayed.

User reference guide

4 | Operation

b e c d

2 Determine a target for 1 month by editing the Target this year (kWh) column.

Result: The difference is automatically calculated.

3 Click the Reset button (a) to go back to the data before editing. Once saved,

resetting is impossible.

4 To apply a target reduction to multiple months at once (as a percentage),

select the months first at the left (b).

User reference guide

5 If desired, select another year from the Reference year drop-down list (c).

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6 Apply a target reduction (in percentage) by sliding the slider (d).

Result: For the selected months, the targets and differences automatically adjust.

7 If you want to hide the target energy consumption values on the Site

consumption page, clear the checkbox in the upper right corner (e) section.

4.12 To perform multi-site management

If you have multiple installations in multiple locations the Multi-site management option is handy to follow up all of your stores or buildings.

1 In the navigation pane, select Multi-site management.

Result: A map view appears, showing all of your sites.

Result: You can immediately see the errorstatus of the site.

4 | Operation

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If you want to see only sites with errors:

2 Click the Only errors label (a).

3 Click a site in the map view.

Result: You are presented a link to the Equipment list page of that particular

site.

User reference guide

4 | Operation

4.13 To manage the users

INFORMATION

User administration is not available to operators.

You can create new users and modify or delete existing ones.

1 In the navigation pane, select Users underneath Administration.

Result: A list of current users appears.

INFORMATION

Only users that have the same user level or lower, and within the same company are shown in this list. Only Daikin administrators can see the complete list.

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c d e

2 To delete a current user, click the red cross (a) next to his or her name.

3 To edit a current user, click the pencil icon (b). You can only change the role of

a user and his or her name.

INFORMATION

If the user forgot his or her password, you cannot change it here. The user has to use the Forgot password link on the Login page.

4 Click the New button.

Result: The following window appears.

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5 Fill out all available information.

All fields with an asterisk are mandatory. Depending on the type of role (c) you have selected, you will have to fill out more or less information.

INFORMATION

It is possible to link users with the Daikin affiliate role to multiple affiliates. To do so, select multiple tags in the Select affiliate field.

User reference guide

4 | Operation

4.14 About building administration

The password (d) requirements are:

▪ It should be at least 8 and maximum 20 characters

▪ It should at least contain 1 capital letter (A-Z)

▪ It should at least contain 1 small letter (a-z)

▪ It should at least contain 1 number

▪ It should at least contain 1 special character ([#!^<>().,;:@*=-_?{}])

6 Click the Add user button (e).

Result: The user is added to the list.

An administrator should now link a site to the new user, otherwise he will have no data available when logging in. See "3.3 To log in into the Daikin Cloud

Service"[46] and "4.14.1To create a new site"[454].

Installation instructions for controllers can be found on https://my.daikin.eu/

content/denv/en_US/login.html.

Via the Building administration section an administrator can manage the sites. He or she can for example link a site to a user, making it possible for him to see data from that site.

4.14.1 To create a new site

Daikin administrators, affiliates and installers can create new sites. At the end they can link this new site to an existing user, making it possible for him to see data from that site.

1 In the navigation pane, select Sites underneath Administration.

INFORMATION

In the site list, users see all the sites for which their user role and affiliate tags allow.

Result: The current available sites are displayed. There is a choice of two views: Technical (a) or Payment (b). The Technical view gives additional information about the ID, the setup type, the amount of controllers and the amount of indoors units on a site.

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a bc

d e

2 Click the Create site button (c).

Result: The following section appears.

3 Select the correct Setup Type option (d), depending on the bought product.

See also "To manage the site itself and its controllers"[457].

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4 Fill out the required information beneath "Site info".

Result: An inline validation is shown:

▪ When everything is OK the box will be green.

▪ If nothing is found or incorrect, the box will be red and the explanation is

mentioned below the box.

5 Fill out the city and country first. These will be matched to determine the time

zone automatically. If this is not correct you can change it manually.

User reference guide

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gf h i

6 Select a package from the drop-down list (e). The following options are

available:

▪ Package A - Access license: gives access to the Daikin Cloud Service.

▪ Package A - Access license + Package B - Service license: package B offers

access to Remote Diagnostics. See "4.19About remote diagnostics"[467].

7 Fill out the required information for the selected package.

User reference guide

8 If the contact information for Package B (f) is the same as Package A (g), select

the checkbox (h).

9 Fill out the Purchase order field for Package B (f).

10 Click the Add site button (i).

Result: In the background a Google Maps check is performed to make sure

that the site location information is correct.

Result: A controller is created.

Result: The person who created the site is automatically associated with the

site. Once a user - other than operator - is associated with a site, he can edit the site. See "4.14.2About editing sites"[457].

Result: The site is created and the packages are enabled for a trial period. For more information about the package status, see "To manage packages"[460].

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4.14.2 About editing sites

To manage the site itself and its controllers

Installation instructions for controllers can be found on https://my.daikin.eu/

content/denv/en_US/login.html.

1 In the navigation pane, select Sites underneath Administration.

2 Click the pencil icon (a) to edit a site.

4 | Operation

Result: The current available sites are displayed.

Result: The following section appears.

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b j

hc d g e f

User reference guide

Edit the site as required:

3 Give the assigned controllers a more friendly name by clicking the pencil icon

(b). This is useful to easily distinguish between multiple controllers. If there is only 1 controller, there is no real benefit.

Result: The name field (c) becomes editable.

4 Once you entered the new name for the controller, click the check mark (d).

INFORMATION

Controller LC Number (g) will be asked during Net commissioning of the controller.

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Net commissioning can only be finalized when it is executed before the date

l km

indicated at the commissioning window (i). If required this window can be extended with 3 months.

5 Extend the commissioning of a controller by clicking the Extend button (e).

6 Delete a non-commissioned controller by clicking the red cross (f) in the

Delete column.

INFORMATION

A commissioned controller cannot be deleted.

7 Fill out a region for easier grouping of sites.

Regions are used for example during remote diagnostics. See "4.19.1 To manage

the alarm history"[467].

8 Click the Add controller button (h) to add a controller (to a maximum of 10

controllers, depending on the setup type).

Setup type Maximum number of controllers

intelligent Tablet Controller 10

Local controller 5

4 | Operation

intelligent Touch Manager 5

To manage users at a site

When editing a site you can link users to this particular site, remove them from the site or manage their email notifications.

1 In the lower section of the window (j) , click the red cross (k) next to a user to

undo his or her assignment to this site.

Result: This will only remove the user from the site, not delete the profile completely.

2 To activate or de-activate email notifications, click the M/L1/L2/L3 boxes (l)

next to the user's name.

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If you click the M box, the user will receive an email when a malfunction occurs. (Red box means it is activated).

The L1/L2/L3 boxes allow to activate email notifications of predictions. (Blue box means it is activated). See "4.19.4To use the prediction setup"[472].

▪ L1 predictions concern units that might go in error soon.

▪ L2 notifications will notify users about medium-term future errors.

▪ L3 notifications about long-term errors.

Depending on the user's profile you will be able to activate more or less email notifications.

User reference guide

4 | Operation

mpon

acb

3 To add a user to this site, scroll to the bottom and click the Add user to site

button (m).

Result: At the bottom of the list a drop-down list (n) appears, together with a Save (o) and Cancel button (p).

4 From the drop-down list (n), select the user you want to assign to this site.

See "4.13To manage the users"[452] to create a user via the user administration module first.

5 Click the Save button (o).

Result: The user is now linked to this site.

To manage packages

There are two package options available:

▪ Package A - Access license: gives access to the Daikin Cloud Service.

▪ Package A - Access license + Package B - Service license: package B offers access

to Remote Diagnostics for site administrators and installers. By default the Remote diagnostics section can only be consulted by affiliates and higher profiles. See "4.19About remote diagnostics"[467].

Once payment is received, the selected package(s) need to be activated. In case of multiple packages, every package has to be activated separately.

1 Edit a site. See "To manage the site itself and its controllers"[457].

User reference guide

2 Click on the vertical ellipsis icon (a) at the right of the screen.

Result: The payment drop-down list drops out.

3 If requested, click the Cancel package field (b) and confirm in the pop-up

screen.

Result: The package is cancelled.

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4 To activate a package, click the Confirm payment field (c).

e f

Result: The Confirm payment screen appears.

4 | Operation

5 Enter expiration date by typing in the date or by using the calendar and click

the Confirm button (d).

Result: The application shows a Payment Confirmed message (e) and the status of the package (f) is set to "Paid". The package is now active.

Result: In the SITE LIST, the package icon (g) is now green.

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4 | Operation

The color codes for the packages are:

Blue: Trial

Green: Paid and active

Red: expired

Grey: Cancelled

Orange: Payment pending

After cancellation, a package can be reactivated by an installer and above (Daikin administrator or affiliate) by selecting “request extension”. If this is done before the package expiration date, the package color becomes orange.

The Request extension (h) and Cancel package (i) commands are situated in the drop-down list.

INFORMATION

When a package is cancelled, it will remain active till the expiration date has passed.

4.15 To manage zones

User reference guide

If the package is expired (red), it will remain red even if "Request extension" (h) is selected. In both cases, the package color will turn green as soon as the payment is confirmed.

You can group your units to make the cloud set-up correspond to your real configuration. In order to do that, Daikin Cloud Service uses zones.

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4 | Operation

a j di bc e

f g

1 In the navigation pane, select Zones underneath Administration.

Result: The current zones of the selected site are displayed.

2 From the site selector, select the site (a) for which you want to manage the

zones.

3 Click the blue plus button (b) if you want to add a new zone to an existing

zone (c), or on site level (d).

Result: A field appears, allowing you to enter the zone name.

4 Fill out the zone name (f) and click the Save button (g).

You can only create up to 3 zone levels. That is why there is no blue plus button on the lowest level in the screenshot (e).

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4 | Operation

c h ji

5 Drag and drop units (h) to the correct zone (c).

6 Click the pencil icon (i) to edit a zone. This will only allow you to edit the name

of the zone.

7 Click the red cross icon (j) to delete a zone. If you delete a zone containing

units, they are moved to the top level.

4.16 To manage the indoor units

The Daikin Cloud Service allows you to consult available information on the indoor units.

To actually change indoor unit information, see "4.3 About monitoring and

controlling the equipment"[416].

In most cases indoor units get automatically linked with the correct management point data.

User reference guide

However, as shown in the example below, some of them may need to be manually linked to make sure data are displayed correctly. This can only be done by an installer and above (Daikin administrator or affiliate).

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4 | Operation

1 In the navigation pane, select Indoor units underneath Administration.

Result: The currently available indoor units are displayed.

2 To assign a Management point name to an indoor unit, select it from the

drop-down list (a). There is no need to save the information, the assignment of a Management point name will be automatically kept.

INFORMATION

If you select the Management point name of another, already assigned, indoor unit you are not warned about this. The Management point name of the other indoor unit will be set to "None" again.

4.17 To manage the outdoor units

The Daikin Cloud Service allows you to consult available information on the outdoor units. You can give the units a friendly name and set an area (in m²).

1 In the navigation pane, select Outdoor units underneath Administration.

Result: The currently available outdoor units are displayed.

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4 | Operation

cb d

4.18 To perform electric meter configuration

2 To edit an outdoor unit, click the pencil icon (a).

Result: The Name (b) and Area (m2) fields (c) become editable. Editing the

Area (m2) fields influences the kwh/m² graphs in the energy management section. See "4.8To compare site outdoor unit energy consumption"[443].

3 Edit the outdoor unit as required.

4 Once finished, click the disk icon (d).

The Electric meter configuration page contains a list of controllers associated with the active site and the connected electric meters. In this screen you set the Energy consumption type column to HVAC system (Heating, Ventilation, and Air Conditioning) or to non-HVAC system.

1 In the navigation pane, select Electric meter configuration underneath

Administration.

Result: The following section appears.

2 Click the pencil icon (a).

Result: The Energy consumption type drop-down list becomes active.

User reference guide

3 Select the energy consumption type from the Energy consumption type drop-

down list.

4 Click the disk icon (b).

Result: The energy consumption type is set to the new system.

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4.19 About remote diagnostics

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INFORMATION

By default the Remote diagnostics section can only be consulted by affiliates and higher profiles. Site administrators and installers can obtain these functions by purchasing package A + B.

4.19.1 To manage the alarm history

The alarm history gives an overview of all warnings and errors that occurred on your available sites.

4 | Operation

Controllers are constantly monitoring the units at the sites. They detect alarms (such as moisture alarms) and send these through to the cloud at regular intervals (for example, every two hours, as long as the alarm is not acted upon).

Alarms always enter the system with the status "open".

1 In the navigation pane, select Alarm history underneath Remote diagnostics.

Result: An overview of alarms at your sites is displayed.

This window allows a lot of filtering and sorting and has 2 different views:

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▪ Grouped view (a) gives a clear overview; the alarms are grouped, based on the

alarm code. This means that the site and the unit are the same but there are multiple occurrences (b). The number in the Occurrences column shows the amount of identical alarms.

▪ Flat view (c) shows all the alarms separately.

2 To change the period for which you want to view alarms, edit the From or To

date by clicking the calendar icon (d).

3 Use the filters on top of the table to display only particular information.

User reference guide

4 | Operation

f gh

4 To only view particular sites, alarm types or task statuses, select a value from

the drop-down lists.

Result: The application will only display the alarms that correspond to the value(s).

5 To remove the filter again, click the small x in the drop-down list (e).

6 In the fields without a drop-down list you can simply type a value (e.g. Alarm

code field).

Result: The application will only display the alarms that correspond to the value(s).

7 To clear all filters, click the white X at the right (f).

8 To show certain alarm information directly in this overview page, click the

vertical ellipsis icon (g).

Result: A drop-down list appears, showing all other alarm information labels.

9 Select the information you want to display in the overview window.

10 To consult all details of an alarm in 1 window, click the eye icon (h) at the right

of an alarm line.

Result: The following section appears.

User reference guide

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4 | Operation

i j

In this Alarm details window you can change the status (i) of the task (Open/ Acknowledged/Closed) and consult all the details of each alarm occurrence.

At the bottom (j) you can see when the alarm was first transmitted by the controller. The controller will of course only stop transmitting the alarm once it has actually been resolved on the unit, not when you change the task status to Acknowledged or Closed in the application.

INFORMATION

No matter which alarm occurrence you select in the list, closing will always only be done on the latest transmitted.

If you close an alarm before it has actually been resolved on the unit, a new alarm line will be started on the Alarm history page, even though it is the same alarm.

NOTICE

Do not forget to close an acknowledged (and technically solved) alarm, otherwise you will not receive an email any more if the exact same alarm reoccurs later on the same unit.

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4 | Operation

l m

a b cd

You can reopen acknowledged and closed alarms, or even manually mark alarms as open: in that case the Open button (k) is colour filled.

There are also 2 colour patterns for Acknowledged and Open buttons:

▪ Manually marked alarm events (l) are colour filled.

▪ Alarms that are automatically acknowledged after a preceding alarm has been

manually acknowledged (m) are hollowed.

INFORMATION

The controller keeps sending occurrences as long as the error is not technically solved.

Users who are assigned to a site will receive an email each time a controller transmits an open alarm. By acknowledging, that user will no longer receive emails about this particular alarm. Logically a technician will now be sent on-site, but as long as he does not arrive and take action, the alarm will now come in as an acknowledged alarm.

4.19.2 To use the indoor unit analysis

The Indoor unit analysis screen shows the operational data of the indoor units. The section allows you to download the hourly operational data for each indoor unit.

1 From the site selector, select the site for which you want to perform the

indoor unit analysis.

2 In the navigation pane, select Indoor unit analysis underneath Remote

diagnostics.

Result: An overview of indoor units at the chosen site is displayed.

User reference guide

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4 | Operation

a c bd

This window allows a lot of filtering and sorting.

3 To change the period for which you want to view indoor unit information, edit

the Month by clicking the calendar icon (a).

4 Simply type a value in the filters on top of the table to display only particular

information.

Result: The application will only display the indoor units that correspond to that value.

5 To clear all filters, click the white X at the right (b).

6 To show certain indoor unit information directly in this overview page, click

the vertical ellipsis icon (c).

Result: A drop-down list appears, showing all other indoor unit information labels.

7 Select the information you want to display in the overview window.

8 To download hourly operation data for this unit, click the download button (d)

at the right of an indoor unit line.

9 To download the complete table as a Microsoft Excel, click the corresponding

button (e) at the bottom left of the page.

4.19.3 To use the outdoor unit analysis

The Outdoor unit analysis screen shows the operational data of the outdoor units. The section allows you to download the hourly operational data for each outdoor unit.

1 From the site selector, select the site for which you want to perform the

outdoor unit analyses.

2 In the navigation pane, select Outdoor unit analysis underneath Remote

diagnostics.

Result: An overview of outdoor units at the chosen site is displayed.

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4 | Operation

a b

3 To change the period for which you want to view outdoor unit information,

edit the Month by clicking the calendar icon (a).

4 To show certain outdoor unit information in this overview page, click the

vertical ellipsis icon (b).

Result: A drop-down list appears, showing all other outdoor unit information labels.

5 Select the information you want to be displayed in the overview window.

6 To download the hourly operation data for 1 unit, click the download button

at the right (c) of an outdoor unit line.

7 To download the complete table as a Microsoft Excel, click the corresponding

button (d) at the bottom left of the page.

4.19.4 To use the prediction setup

On the Prediction setup page you can enable malfunction prediction for the units connected to the controller.

1 From the site selector, select the site for which you want to perform the

prediction setup.

2 In the navigation pane, select Prediction setup underneath Remote

diagnostics.

Result: The following section appears.

3 Activate malfunction prediction by sliding the toggle button (a) to the right.

Result: During the activation a Ready to send message is displayed in the Status

column (b). The activation of malfunction prediction can take up to an hour. Once active, the Status column shows the Sent message.

User reference guide

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If malfunction prediction is enabled, and the system predicts the malfunction of a

unit, an alarm is generated and can be found in the Alarm history page. See

"4.19.1To manage the alarm history"[467].

Besides the generated alarm in the Alarm history page you can also receive an email about it. To receive these emails assign yourself to a site that generates alarms.

4.19.5 To use reporting

4 | Operation

This functionality is only available for Daikin affiliates and Daikin administrators if package B is activated.

1 In the navigation pane, select Reporting underneath Remote diagnostics.

Result: A setting screen appears.

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2 Select the site (a) for which you want to view the report.

User reference guide

4 | Operation

b c

fg h

3 Select the desired Date interval option (b).

4 Set the Time period fields (c) with a maximum of 1 year.

5 Choose the Settings options (d) that you want.

6 Mark the boxes (e) of the Lines to include section.

7 Click the Download report button (f).

Result: A message (g) appears at the bottom of the screen.

User reference guide

8 Click the Save button (h).

Result: The message at the bottom of the screen changes.

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9 Click the Open button (i).

Result: The Excel file opens.

4 | Operation

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Verantwortung für Energie und Umwelt

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Daikin Cloud Service User reference guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

1 About this document

2 Terms of use Daikin Cloud Service

3 System description

3.1 About the Daikin Cloud Service

3.2 About the use of cookies

3.3 To log in into the Daikin Cloud Service

3.4 About the Daikin Cloud Service user interface

3.4.1 About the dashboard

3.4.2 About the major parts of the user interface

3.5 About access levels

3.6 About opting out of the cloud mode

3.6.1 To switch from cloud-connect mode to stand-alone mode

4 Operation

4.1 About switching between different sites

4.2 About changing your profile

4.2.1 To change profile information

4.2.2 To change your password

4.2.3 To log out from the system

4.2.4 To read the release notes

4.3 About monitoring and controlling the equipment

4.3.1 To change the equipment names

4.3.2 About controlling all units of the chosen site

To set basic functions on all units or a group of units at once

To set advanced functions on all units at once

4.3.3 To control 1 specific unit on a site

4.4 About managing time schedules

4.4.1 To create a yearly time schedule

4.4.2 To add a program to a time schedule

4.4.3 To edit a program of a time schedule

4.4.4 To edit a yearly time schedule

4.4.5 To copy a yearly time schedule

4.4.6 To create an exception schedule

4.5 To link an event to a controlling action (interlocking)

4.6 To perform temperature monitoring

4.7 To consult energy consumption of sites

4.8 To compare site outdoor unit energy consumption

4.9 To compare multi-site combined energy consumption

4.10 To compare energy consumption of multiple sites

4.11 To manage the energy target settings

4.12 To perform multi-site management

4.13 To manage the users

4.14 About building administration

4.14.1 To create a new site

4.14.2 About editing sites

To manage the site itself and its controllers

To manage users at a site

To manage packages

4.15 To manage zones

4.16 To manage the indoor units

4.17 To manage the outdoor units

4.18 To perform electric meter configuration

4.19 About remote diagnostics

4.19.1 To manage the alarm history

4.19.2 To use the indoor unit analysis

4.19.3 To use the outdoor unit analysis

4.19.4 To use the prediction setup

4.19.5 To use reporting