Daikin Cloud Service User reference guide
User reference guide
Daikin Cloud Service
Daikin Cloud Service
Table of contents
Table of contents
1 About this document 3
2 Terms of use Daikin Cloud Service 4
3 System description 5
3.1 About the Daikin Cloud Service ...................................................................................................................................... 5
3.2 About the use of cookies ................................................................................................................................................ 5
3.3 To log in into the Daikin Cloud Service........................................................................................................................... 6
3.4 About the Daikin Cloud Service user interface............................................................................................................... 7
3.4.1 About the dashboard...................................................................................................................................... 7
3.4.2 About the major parts of the user interface.................................................................................................. 8
3.5 About access levels ......................................................................................................................................................... 10
3.6 About opting out of the cloud mode.............................................................................................................................. 11
3.6.1 To switch from cloud-connect mode to stand-alone mode .......................................................................... 11
4 Operation 13
4.1 About switching between different sites ....................................................................................................................... 13
4.2 About changing your profile ........................................................................................................................................... 13
4.2.1 To change profile information ....................................................................................................................... 13
4.2.2 To change your password .............................................................................................................................. 14
4.2.3 To log out from the system ............................................................................................................................ 15
4.2.4 To read the release notes .............................................................................................................................. 15
4.3 About monitoring and controlling the equipment......................................................................................................... 16
4.3.1 To change the equipment names .................................................................................................................. 16
4.3.2 About controlling all units of the chosen site ................................................................................................ 17
4.3.3 To control 1 specific unit on a site ................................................................................................................. 24
4.4 About managing time schedules .................................................................................................................................... 28
4.4.1 To create a yearly time schedule ................................................................................................................... 28
4.4.2 To add a program to a time schedule ............................................................................................................ 29
4.4.3 To edit a program of a time schedule ............................................................................................................ 31
4.4.4 To edit a yearly time schedule ....................................................................................................................... 31
4.4.5 To copy a yearly time schedule ...................................................................................................................... 32
4.4.6 To create an exception schedule ................................................................................................................... 34
4.5 To link an event to a controlling action (interlocking) ................................................................................................... 35
4.6 To perform temperature monitoring ............................................................................................................................. 38
4.7 To consult energy consumption of sites ........................................................................................................................ 39
4.8 To compare site outdoor unit energy consumption...................................................................................................... 43
4.9 To compare multi-site combined energy consumption................................................................................................. 44
4.10 To compare energy consumption of multiple sites ....................................................................................................... 47
4.11 To manage the energy target settings ........................................................................................................................... 49
4.12 To perform multi-site management ............................................................................................................................... 51
4.13 To manage the users....................................................................................................................................................... 52
4.14 About building administration........................................................................................................................................ 54
4.14.1 To create a new site ....................................................................................................................................... 54
4.14.2 About editing sites .......................................................................................................................................... 57
4.15 To manage zones ............................................................................................................................................................ 62
4.16 To manage the indoor units ........................................................................................................................................... 64
4.17 To manage the outdoor units ......................................................................................................................................... 65
4.18 To perform electric meter configuration ....................................................................................................................... 66
4.19 About remote diagnostics .............................................................................................................................................. 67
4.19.1 To manage the alarm history ......................................................................................................................... 67
4.19.2 To use the indoor unit analysis ...................................................................................................................... 70
4.19.3 To use the outdoor unit analysis .................................................................................................................... 71
4.19.4 To use the prediction setup ........................................................................................................................... 72
4.19.5 To use reporting ............................................................................................................................................. 73
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1 About this document
This guide explains how to use the Daikin Cloud Service website. It provides details
about the user interface and procedures to work efficiently.
Thank you for purchasing this product. Please:
▪ Keep the documentation for future reference.
Target audience
All users.
INFORMATION
This appliance is intended to be used by expert or trained users in shops, in light
industry, and on farms, or for commercial and household use by lay persons.
The original documentation is written in English. All other languages are
translations.
The Daikin Cloud Service has 5 access levels. This document describes the interface
from the highest level (profile) available. So some functions might not be available
to you or screenshots might differ.
1 | About this document
This document applies to version 4.0 of the software. Deviations from what you
see in your version might occur.
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2 | Terms of use Daikin Cloud Service
2 Terms of use Daikin Cloud Service
Before you can use the Daikin Cloud Service Interface, you have to accept the
Terms of use.
You can read them by going to https://cloud.daikineurope.com and clicking the tab
at the bottom of the page.
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3 System description
3.1 About the Daikin Cloud Service
The Daikin Cloud Service is accessible via https://cloud.daikineurope.com.
3 | System description
The Daikin Cloud Service user interface allows you to control your building’s
climate from any location. It can connect multiple building locations and is
accessible via any web enabled device. Installers and technicians also have access
to the Cloud so that they can remotely log in and immediately begin
troubleshooting if there is ever a malfunction. The user-friendly interface makes
control even easier, and the automatic energy consumption tracking helps you
reduce your costs in the long-run.
There are 5 roles available:
1 Daikin administrator,
2 Daikin affiliate,
3 Installer,
4 Administrator,
5 Operator.
Depending on your role you will have more or less functions available (see
"3.5About access levels"[410]).
There are 2 package options available:
6 Package A - Access license: gives access to the Daikin Cloud Service.
7 Package A - Access license + Package B - Service license: package B offers
access to remote diagnostics for site administrators and installers. By default
the Remote diagnostics section can only be consulted by affiliates and higher
profiles.
3.2 About the use of cookies
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The Daikin Cloud Service uses cookies. You can read them by going to https://
cloud.daikineurope.com/ and clicking the COOKIES link at the bottom left of the
page.
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3 | System description
abcde
gf
3.3 To log in into the Daikin Cloud Service
1 In your browser, go to https://cloud.daikineurope.com.
Result: The login page appears.
2 Enter your email address (a) and password (b). The Daikin technician will
register your email address as the user name and will give you an original
password. Daikin suggests to change your password as soon as possible. See
"4.2.2To change your password"[414].
INFORMATION
If you forgot your password, click the corresponding link on the login page.
Daikin does not have the ability to change your password.
3 Select your preferred language (c).
4 Click the Login button (e).
Result: The dashboard opens up. See "3.4 About the Daikin Cloud Service user
interface"[47] for more information about the user interface.
INFORMATION
The first time you log in the terms of use will appear. Please read them.
Select the check box and click the Accept button.
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If this is the first time you log in Daikin suggests to accept the use of cookies (g) at
a
d e
bc
a h
b i
the bottom of the window. To learn more about the use of cookies see "3.2About
the use of cookies"[45] or click the Learn more link (f) at the bottom of the screen.
3.4 About the Daikin Cloud Service user interface
3.4.1 About the dashboard
3 | System description
The Dashboard screen is divided into 5 sections:
▪ The Multi-site combined consumption (last 30 days) section (a). This chart shows
the aggregated data from all the sites you have access to for the last 30 days.
Hover with your cursor over the chart to display additional information (h).
▪ The Controllers section (b). Here you can view the number of commissioned
online, commissioning pending and commissioned offline controllers (blue =
online, orange = commissioning pending and red = offline). Move your cursor
into the section to display additional information (i).
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▪ The Packages section (c). Here you can see the number of "A" and "B" packages
and their status. See "4.14.1 To create a new site" [4 54] and "4.14.2 About
editing sites" [4 57] for more information about packages and their status.
Move your cursor into the section to display additional information (j).
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3 | System description
c j
d
e k l
▪ The Management points section (d), showing the current status of all units.
▪ The Sites section (e). The map gives an overview of all your sites (red = unit error,
orange = controller error and blue = all OK). Click on a site location to display
additional information (k) and to provide you with the weather forecast for that
location (l).
3.4.2 About the major parts of the user interface
The user interface of the Daikin Cloud Service consists of the following major parts:
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3 | System description
af e cb gd
h
▪ The navigation pane (a), allowing you to navigate to the different functions of the
application.
▪ An upper toolbar with a site selector (b) showing you all the installations and the
user profile drop-down list (c).
▪ Breadcrumbs (d) that give you feedback on where you are in the structure of the
user interface.
▪ A content section (e) displaying the current situation.
▪ The Daikin logo (f). Whenever you click on the Daikin logo field (f), the dashboard
appears.
▪ The General control panel section (g). Allows you to apply some advanced
functions immediately to all units of a particular site. See "To set advanced
functions on all units at once"[421].
When the navigation pane is hidden and you want to show it again:
INFORMATION
The user interface is responsive, which means it looks good on all devices (desktops,
tablets, and phones). It will react to the available display size.
This means for example that the navigation pane is hidden on smaller devices.
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3 | System description
3.5 About access levels
1 Click the "Hamburger" icon (h) in the upper right corner.
Result: The navigation pane is displayed on top.
There are 5 user roles, each with different access levels. Depending on your role
you have more or less features available.
The 5 user roles according to hierarchy are:
▪ Daikin Administrators
▪ Daikin Affiliates
▪ Installers
▪ Administrators
▪ Operators
The following table shows the features that are NOT available to all different user
levels.
Available functions Daikin
Can read the release notes (see "4.2.4To
read the release notes"[415])
Monitoring & Control - Equipment list
(Change equipment name) (see "4.3.1To
change the equipment names"[416])
Monitoring & Control - Equipment list
(advanced control) (see "To set advanced
functions on all units at once"[421])
Monitoring & Control – Schedule (see
"4.4About managing time
schedules"[428])
Monitoring & Control – Interlocking (see
"4.5To link an event to a controlling action
(interlocking)"[435]
Energy management - Target energy
settings (see "4.11To manage the energy
target settings"[449])
User administration (see "4.13To manage
the users"[452])
Building administration - Site list (see
"4.14About building
administration"[454])
Building administration – Zones (see
"4.15To manage zones"[462])
Building administration - Electric meter
configuration (see "4.18To perform
electric meter configuration"[466])
Administrators
●
● ● ● ●
● ● ● ●
● ● ● ● ●
● ● ● ● ●
● ● ● ●
● ● ● ●
● ● ● ●
● ● ● ● ●
● ● ● ● ●
Daikin
Affiliates
Installers Site
Administrators
(b)
Operators
(a)
(a)
(a)
(a)
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3 | System description
Available functions Daikin
Building administration - Outdoor units
(see "4.17To manage the outdoor
units"[465])
Remote diagnostics - Alarm history (see
"4.19.1To manage the alarm
history"[467])
Remote diagnostics - Indoor unit analysis
(see "4.19.2To use the indoor unit
analysis"[470])
Remote diagnostics - Outdoor unit analysis
(see "4.19.3To use the outdoor unit
analysis"[471])
Remote diagnostics - Prediction setup (see
"4.19.4To use the prediction
setup"[472])
Remote diagnostics – Reporting (see
"4.19.5To use reporting"[473])
(a)
Can only view the settings.
(b)
Can only view or edit the site information, NOT creating.
(c)
Only available if activated by the Daikin affiliate user.
Administrators
● ● ● ● ●
● ● ●
● ● ●
● ● ●
● ● ●
● ●
Daikin
Affiliates
Installers Site
Administrators
(c)
(c)
(c)
(c)
(c)
●
(c)
●
(c)
●
(c)
●
Operators
(a)
3.6 About opting out of the cloud mode
If a site administrator decides to opt out of the Daikin Cloud Service subscription,
he can do this himself.
3.6.1 To switch from cloud-connect mode to stand-alone mode
A site administrator can decide to stop his subscription to the cloud-connect mode
and switch to stand-alone mode with another Android app: the “intelligent Tablet
controller”, which can be found here in Google Play. In that case the Daikin Cloud
Service can no longer be used. Note that the "intelligent Tablet Controller" app is
designed for use on a tablet.
In stand-alone mode the Schedules and Interlocking mode will then be available.
To switch from the cloud-connect mode to the stand-alone mode via the app,
proceed as follows:
1 Open the intelligent Tablet Controller app.
Result: The following screen appears.
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3 | System description
a b
2 Click Tablet Setting.
Result: The following screen appears.
3 Click Cloud to Local.
Result: A screen appears, allowing you to type a password.
4 Enter the password (a) (default: "daikin") and click the Ok field (b).
Result: A confirmation message appears. Make sure you want to quit the
cloud-connect mode and its advantages before continuing.
5 Click the Yes field to confirm.
Result: A confirmation message appears. The system is now in stand-alone
mode and will restart after clicking the Yes field.
6 Click Ok.
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Result: The system restarts. You will now be able to use the Schedules and the
Interlocking through the local interface.
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4 Operation
a
a
4.1 About switching between different sites
If you have multiple sites to manage, the Daikin technician will set these up so they
become available in the site selector.
4 | Operation
To consult the installations from another site, simply select another one from the
selector (a).
4.2 About changing your profile
The drop-down list (a) shows your login name and function (e.g. operator,
administrator, …).
By clicking the drop-down list, you have the possibility to make changes to your
profile, change your password, or log out from your account.
Daikin administrators can also consult the current version number of the
application and the release notes (or history).
4.2.1 To change profile information
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You can only modify your name, the linked email address and the email notification
language.
INFORMATION
If you change your email address you will receive an email on the new email address.
This email contains a link for validation. You need to click the link in order to validate
the new email address. Remember to use the new email address for the next log in.
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4 | Operation
a b
c
d
1 From the user profile drop-down list (a), select the My profile field (b).
Result: The following window appears.
2 Make the changes.
3 Click the Update profile button (c).
Result: A confirmation message appears, your profile has changed and the
application automatically returns to the main window.
4.2.2 To change your password
Daikin recommends to change the password you were given by the technician.
1 From the user profile drop-down list, select the Change password field (d).
Result: The following window appears.
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e
2 Make the changes.
f
3 Click the Change password button (e).
Result: A confirmation message appears and your password is changed.
4.2.3 To log out from the system
You can manually log out from the system.
INFORMATION
For security reasons, after 2.5 hours you are automatically logged out.
4 | Operation
1 From the user profile drop-down list, select the Logout option.
Result: You are logged out and the application returns to the login page.
4.2.4 To read the release notes
When you click the user profile drop-down list you can directly see the current
version of the Daikin Cloud Service.
INFORMATION
This section is only applicable for Daikin administrators.
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1 From the user profile drop-down list, select the Version {versionNumber}
(more info) field (f) to consult the release notes.
Result: The release notes are displayed.
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4 | Operation
a
cb
4.3 About monitoring and controlling the equipment
4.3.1 To change the equipment names
In the equipment list window you can choose between controlling all units of the
chosen site, all units of a (or more) chosen zone(s) or controlling one specific unit.
It is possible that a red alert bar is visible. It provides additional information for
issues with controllers.
INFORMATION
This section is only applicable for Daikin administrators, affiliates, installers and site
administrators.
1 From the site selector, select the site you wish to manage first.
2 In the navigation pane, select Equipment list underneath Monitoring &
control.
Result: A list of all available units at the particular site appears.
3 At the bottom of the screen, click the Edit equipment names button (a).
Result: All equipment names (b) become editable.
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4 Modify the equipment names (b) as desired and click the Save button (c). You
can use up to 12 characters.
Result: A confirmation message appears and the new names are applied.
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INFORMATION
Duplicate names are not allowed.
4.3.2 About controlling all units of the chosen site
To set basic functions on all units or a group of units at once
There are some basic functions you can immediately apply to all units of a
particular site:
▪ Turn all units on or off
▪ Set the temperature
▪ Choose the operation mode (Fan, Heating, Cooling, Dry, Automatic, or
Dependent)
▪ Set the fan speed (Low, Middle, High, or Automatic)
▪ Choose the airflow direction (particular direction or Swing)
▪ Choose the ventilation mode (Automatic, Bypass, or Ventilation mode)
▪ Set the ventilation volume (Low, High, or Auto)
4 | Operation
INFORMATION
All these control actions will only be applied (automatically) to compatible units.
Incompatible units will ignore the commands.
The same functions can be applied for each individual unit. See "4.3.3To control 1
specific unit on a site"[424].
The advanced functions are described in a separate section. See "To set advanced
functions on all units at once"[421].
You can enlarge or narrow down the selection of units at a particular site by
selecting the zones at the left. Zones allow you to select a batch of units and set
their settings together. See "4.15 To manage zones" [4 62] if you want to
configure the set-up of the zones.
In the below example you will be modifying the settings for all units in the meeting
room.
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In the below example you will be modifying the settings for all units on the chosen
site (for the Hall, the Meeting room and Practice 1).
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4 | Operation
a
b
d
g
c
f
i
e
h
a
1 From the site selector, select the site you wish to manage first.
2 In the navigation pane, select Equipment list underneath Monitoring &
control.
Result: A list of all available units at the particular site appears, together with
the General control panel (a).
In the General control panel (a) you can:
INFORMATION
Advanced functions are not available to operators.
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4 | Operation
d
f
e
d
f
e
d
f
e
3 Switch all units on or off by sliding the On/off mode button (b). Slider in the
right position and blue background means on, slider in the left position and
grey background means off.
4 Set the temperature by dragging the Set temperature slider (c).
5 Click the Operation mode menu (d).
Result: The following section appears.
6 Choose the operation mode. The options are Fan, Heating, Cooling, Dry,
Automatic, and Dependent.
INFORMATION
The Dependent option is only applicable to some indoor units. If you select the
option, the unit does not determine his own mode but it depends on his master. The
available (or 'settable') and actual operation mode of a heat/cool slave is determined
by the master operation mode and the available features of the slave. You can
recognise a master of mode unit by the sun and ice crystal icon.
7 Click the Fan speed menu (e).
Result: The following section appears.
8 Choose the fan speed. The options Low, Middle, High, and Automatic.
9 Choose the Airflow direction menu (f).
Result: The following section appears.
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4 | Operation
g
i
h
g
i
h
10 Choose the airflow direction. The options are Direction 0 to Direction 4 and
Swing.
11 Click the Ventilation mode menu (g).
Result: The following section appears.
12 Choose the ventilation mode. The options are Automatic, Bypass, and
Ventilation mode.
13 Click the Ventilation volume menu (h).
Result: The following section appears.
14 Choose the ventilation volume. The options are Low, High, and Auto. You can
also select the Fresh up check box.
The latter allows you to manage the amount of fresh air supplied into the room: it
will be larger or smaller than that of the air exhausted outdoors.
▪ When a high volume of air (ha) is supplied into the room (hf), a positive pressure
will be created.
For example: this can help prevent odours and moisture (from kitchens (hd) and
toilets (he) for example) to flow (hc) into the room (hf).
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4 | Operation
HIGH (positive pressure)
LOW (negative pressure)
KITCHEN
ROOM ROOM ROOM
ROOM ROOM ROOM
SUPPLIES
CORRIDOR
PHARMACY
MEDICAL
STAFF
ROOM
Air flow
he
hc
hb ha
hd
hf hg
HIGH (positive pressure)
LOW (negative pressure)
KITCHEN
ROOM ROOM ROOM
ROOM ROOM ROOM
SUPPLIES
CORRIDOR
PHARMACY
MEDICAL
STAFF
ROOM
Air flow
he
hc
hb ha
hd
hf hg
▪ When a low volume of air (hb) is supplied into the room (hf), a slightly negative
pressure will be created.
For example: this can prevent hospital odour and floating bacteria to flow from
the room (hf) into the corridor (hg).
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To set advanced functions on all units at once
INFORMATION
Advanced functions are not available to operators.
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4 | Operation
a
There are some advanced functions you can immediately apply to all units of a
particular site:
▪ Maximum limits of the setpoint. This will determine how low and high the users
will be able to set the temperature of the units. This avoids extreme settings and
the resulting high energy consumption.
▪ Remote controller restrictions. These settings allow you to determine what the
users will be able to do with the units’ remote controllers.
The above functions can also be applied for each individual unit.
The basic functions are described in a separate section. See "To set basic functions
on all units or a group of units at once"[417].
1 From the site selector, select the site you wish to manage first.
2 In the navigation pane, select Equipment list underneath Monitoring &
control.
Result: A list of all available units at the particular site appears, together with
the General control panel (a).
You can enlarge or narrow down the selection of units at a particular site using the
zones at the left. See "4.15To manage zones" [462] if you want to configure the
set-up of the zones (this is for administrators only!).
3 Click the Advanced menu (i) in the General control panel (a) field.
Result: The following section appears.
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4 | Operation
i
j
k
l
m
n
4 Select the corresponding Enable option (j) if you want to set a Cooling limit
value.
5 Drag the Cooling limit slider (k) to set the maximum and minimum limit of the
cooling setpoint.
6 Select the corresponding Enable option (l) If you want to set a Heating limit
value.
7 Drag the Heating limit slider (m) to set the maximum and minimum limit of
the heating setpoint.
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