User Manual
Heritage Warming Drawers
DWD30, ERWD27, ERWD30, EWD24, EWD27, EWD30,
HWD24PS, HWD27PS, HWD30PS, HWDF30S,
IWD24, IWD27, IWD30, OWD24
Part No. 113924 Rev A
Table of Contents
Important Safety Instructions ................................ 1
About the Warming Drawer .................................... 3
Operating Instructions ........................................... 4
Care and Cleaning ................................................ 6
Troubleshooting .................................................... 7
Warranty ............................................................. 8
Warranty Card ........................................Back Cover
To Our Valued Customer:
Congratulations on your purchase of the very latest in Dacor® products! Our unique combination of
features, style, and performance make us a great addition to your home.
To familiarize yourself with the controls, functions, and full potential of your new Dacor warming
drawer, read this manual thoroughly, starting at the Important Safety Instructions section (Pg. 1).
Dacor appliances are designed and manufactured with quality and pride, while working within the
framework of our company values. Should you ever have an issue with your warming drawer, rst
consult the Troubleshooting section (Pg. 8), which gives suggestions and remedies that may pre-
empt a call for service.
Valuable customer input helps us continually improve our products and services, so feel free to
contact our Customer Assurance Team for assistance with all your product-support needs.
Dacor Customer Assurance
14425 Clark Avenue
City of Industry, CA 91745
Telephone:
Fax: (626) 403-3130
Hours of Operation:
Website: www.dacor.com/customer-care/contact-us
Thanks for choosing Dacor for your home. We are a company built by families for families, and we are
dedicated to serving yours. We are condent that your new Dacor warming drawer will deliver a top-
level performance and enjoyment for decades to come.
Sincerely,
833-35-ELITE (833-353-5483) USA, Canada
Mon – Fri, 5:00 a.m. to 5:00 p.m. Pacic Time
The Dacor Customer Assurance Team
© 2018 Dacor, all rights reserved
Important Safety Instructions
INSTALLER: Leave these instructions with the owner.
CUSTOMER: Read this manual completely before using
the warming drawer. Save it for reference.
For warranty information see page 8.
If you have any questions, call:
Dacor Customer Assurance
833-35-ELITE (833-353-5483) USA, Canada
Mon – Fri, 5:00 a.m. to 5:00 p.m. Pacic Time
Website: www.dacor.com/customer-care/contact-us
When you call, have available the drawer’s model and
serial numbers, which are on the data label on the interior
drawer front. (See Pg. 3). Write these numbers below
for personal and professional reference.
Model number __________________________________
Serial number __________________________________
Date of purchase ________________________________
Since Dacor continuously improves the quality and performance of our products, we may need to make changes
to the appliance without updating this manual. Visit www.
dacor.com to download the latest version of this manual.
Important Information About
Safety Instructions
The Important Safety Instructions and warnings in
this manual can not cover all possible problems and conditions that can occur. Use common sense and caution when
installing, maintaining or operating this appliance.
Safety Symbols and Labels
IMPORTANT: To avoid the possibility of explosion or
fire, do not store or use flammable or explosive vapors
and liquids (such as gasoline) inside or in the vicinity
of this or any other appliance. Keep items that could
explode, such as aerosol cans away from the appliance.
Do not store flammable or explosive materials in
adjacent cabinets or areas.
NEVER use this appliance as a space heater to heat or
warm the room.
Do not use water on grease fires – smother fire or flame
or use dry chemical or foam-type extinguisher.
The drawer has a 3-prong grounding plug for protection
against electric shock. It must be plugged into a
dedicated, grounded outlet. If only a 2-prong electrical
outlet is available, the customer shall have it replaced
with the proper outlet. To avoid an electric shock hazard,
do not:
• remove the third (ground) prong from the power cord
• use an adapter plug
• use a damaged cord
• use an extension cord
• use a ground fault interrupter (GFI)
• immerse the power cord or plug in any kind of liquid.
DANGER
WARNING
WARNING
WARNING
DANGER
Immediate hazards that WILL result in severe personal
injury or death.
WARNING
Hazards or unsafe actions that COULD result in severe
personal injury or death.
CAUTION
Hazards or unsafe actions that COULD result in minor
personal injury or property damage.
READ AND SAVE THESE INSTRUCTIONS
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals
known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals
known to the State of California to cause birth defects
or other reproductive harm.
1
Important Safety Instructions
General Safety Precautions
To reduce risk of re, electric shock, property damage, serious injury, or death when using this appliance, follow basic
precautions, including:
WARNING
• Clean the drawer well before operating it for the first time.
• Read this manual completely before operating this appliance.
• Use the appliance only as described in this manual. It is not
designed for commercial, industrial or laboratory use.
• Only model OWD24 is approved for outdoor installation and
near water (ex: near sinks or swimming pools, or in a wet
basement.
• Model OWD24, when installed as a towel warmer, must have
the supplied wire rack installed. Secure the rack with the
screw and clip supplied. See the installation instructions.
• Do not install or operate a drawer that is damaged or is
malfunctioning in any way. Take it to the nearest authorized
service facility for examination, repair, or adjustment.
• Ensure the drawer is properly installed and grounded by
a qualified installer as instructed in the provided manual.
Have the installer show you the electrical outlet so you can
remove power to the drawer as needed.
• Do not repair/replace any part of the drawer unless as
specifically recommended provided manuals. All other
service should be done by a qualified technician.
• Use of accessories not recommended by the manufacturer
may cause injuries.
• Before cleaning or performing any type of service, unplug
the drawer, and wait for all surfaces to cool.
• TOUCH ONLY THE WARMING DRAWER HANDLE DURING AND
IMMEDIATELY AFTER USE. Make sure all surfaces are cool
before touching them. Heating elements may be hot, even
though they are dark in color.
• To avoid fire or burns, keep clothing, pot holders, towels and
rags away from the drawer during and directly after use. Do
not wear loose or hanging apparel while using the drawer.
• Keep the power cord away from heated surfaces.
• If material inside the drawer ignite, keep the drawer closed
• To reduce risk of fire in the drawer, do not overcook food or
• Cautiosly open the drawer. Let hot air or steam escape
• Use only dry potholders to remove items from the warming
• Do not put items like whole eggs or sealed containers
• When the drawer is on in continuous mode (∞), it stays on
• Do not place more than 50 lbs of material in the drawer.
• Properly clean and maintain the unit regularly as instructed
• Do not use abrasive scrubbers or abrasive/caustic cleaners
• Ensure the drawer is used only by they who can operate it
• Do not tamper with the controls.
• Preheat the warming drawer before placing items inside.
• Do not let anyone stand/climb on the drawer.
• Do not leave children alone near the appliance or let them
• Do not store items of interest to children in/near the
WARNING
and turn off power at the circuit breaker panel or fuse box.
leave paper, plastic, or other combustibles inside.
before looking or reaching into the warming drawer.
drawer.
drawer.
until turned off manually. Use caution when operating the
unit in continuous mode.
in this manual.
or detergents on the drawer. Do not use aerosol cleaners,
which may corrode metal parts.
properly.
operate it, play with the controls, or handle any parts.
warming drawer.
2
About the Warming Drawer
Gasket
Drawer
Product data label on back of
drawer front
Drawer front:
Style and size varies with model
Control panel
Drawer slide
Back of Drawer Front
Humidity vents
Models IWD24, IWD27, IWD30 and OWD24 are
not equipped with the humidity control or vents
Minimum ambient operating temperature:
32°F (0°C)
Drawer capacity: 50 pounds
Drawer dimensions:
Model IWD24: 5”H x 20”W x 22¾”D
Model OWD24: 6½”H x 20¼”W x 17 7/8”D
27” models: 5”H x 23”W x 22¾”D
30” models: 5”H x 26”W x 22¾”D
Humidity vents
Humidity control
3
Operating Instructions
WARNING
• When the warming drawer is on in continuous mode
(∞), it will remain on until turned off manually. To
avoid a fire hazard or burns, exercise caution when
operating the unit in continuous mode.
• Do not block the humidity vents on the back of the
drawer front and along the left and right sides of the
drawer. Excessive heat buildup can occur.
• Food safety is an important consideration when
using a warming drawer. In the PROOF and LOW
temperature settings, bacteria growth may occur.
Use the MED and HIGH settings if holding certain
foods for more than two to three hours.
Things to Know Before You Start
Preheating
• For best results, preheat your warming drawer for
about 20 minutes before use. If you put hot food into
a cool, conned area, any steam that is present will
condense. If you preheat your warming drawer, there
will be less chance of water due to condensation.
Preheat times vary depending on the temperature setting.
Humidity Control
• The warming drawer has two distinct humidity modes.
The “MOIST” setting seals the food’s moisture in the
warming chamber, maintaining the water content of
the food. The “CRISP” setting allows the moisture to
vent out of the sides of the warming drawer, retaining the crispness of other food types. The MOIST •
CRISP lever opens and closes vents located on the
inside of the drawer front.
• Do not block the humidity vents any time you operate
your warming drawer.
Operation
The warming drawer is equipped with four temperature
settings and a timer that can be set for one, two, three
or four hours. The warming drawer can also be set for
continuous operation. See the table on the facing page for
suggested settings for different foods.
To turn the unit on:
1. Select the humidity level. Slide the lever located on
the back of the drawer face to the desired position.
To increase humidity inside the drawer, slide the lever
closer to the MOIST symbol. To decrease humidity
inside the drawer, slide the lever closer to the CRISP
symbol. The lever can also be positioned anywhere
between the MOIST and CRISP settings.
2. Push the ON/OFF key.
3. Push the key for the desired temperature setting.
Setting Temperature*
PROOF 100°F (38°C)
LOW 140°F (60°C)
MED 175°F (80°C)
HIGH 200°F (93°C)
* Temperatures are approximate
4. Select the amount of time you want
the warming drawer to be on: Push the
SELECT key until the desired number
of hours lights up on the control panel.
or
Push the continuous key
the unit on constantly. Push the ON/
OFF key to turn the warming drawer
off, when done.
(∞)
to keep
Back of drawer front
Lever
Vents
Models IWD24, IWD27,
IWD30 and OWD24 do
not have this feature
MOIST CRISP
Warming Serving Containers
To warm plates, and other serving containers:
• Place them carefully into the warming drawer and set
the temperature to PROOF or LOW, depending upon
your personal preference. Do not drag plates across
the drawer. They may scratch the drawer surface.
• Before using any delicate dinnerware in the warming drawer, determine its maximum recommended
usage temperature from the plate manufacturer. It is
not necessary to preheat the warming drawer when
warming serving dishes.
• You can also use plastic wrapping on plates to keep
foods hot and moist.
4
Operating Instructions
Sabbath Operation
This warming drawer is designed to allow for operation on the Jewish Sabbath or the Jewish Holidays.
Visit www.star-k.org for instructions.
Control Panel
Temperature and Humidity Control Setting Guidelines
Food Items
Bacon HIGH Crisp Uncovered
Beef - rare LOW Moist Covered
Bread - hard rolls LOW Crisp Uncovered
Bread - proong PROOF Moist Damp towel
Casseroles LOW Moist Uncovered
Coffee cake LOW Moist Uncovered
Cooked cereals LOW Moist Uncovered
Dinner MED Moist Uncovered
Eggs LOW Moist Covered
Enchiladas LOW-MED Moist Uncovered
Fish/seafood LOW Moist Covered
Fried food HIGH Crisp Uncovered
Gravy, cream sauces LOW Moist Covered
Ham LOW Moist Covered
Hors D’ oeuvres LOW-MED Crisp Uncovered
Lamb LOW Moist Uncovered
Pancakes LOW-MED Moist Covered
Pies - single crust LOW Moist Uncovered
Pizza LOW-MED Moist Covered
Potatoes - baked HIGH Crisp Uncovered
Poultry HIGH Moist Uncovered
Vegetables LOW Moist Covered
Wafes - crisp HIGH Moist Uncovered
Temperature
Settings
Moist-Crisp
Selection
Covered/Uncovered
5
Care and Cleaning
CAUTION
• To prevent permanent damage to the appliance
surfaces, do not use abrasive cleaners or scrubbers.
• Do not allow acids (citrus juices, tomato sauces,
etc.) to remain on the warming drawer’s surfaces.
The finish may stain.
• Do not try to remove heavy spills with a sharp object
such as a knife or metal spatula. Sharp objects may
scratch the surfaces.
• Always wipe stainless steel surfaces in the direction
of the grain.
Control Panel
Clean the control panel with a soft cloth soaked with a
solution of mild detergent and hot water. Rinse and dry
with a soft cloth. Exercise caution to avoid introduction of
liquids into the area behind the control panel. Do not use
abrasive cleaners or scrubbers. They may permanently
damage the nish or scrap off the letters and graphics.
Moist • Crisp Control
Clean the Moist • Crisp lever with a solution of mild detergent and hot water. Rinse and dry with a soft cloth.
Painted Surfaces
For the front face of warming drawers with a painted
nish, clean with a solution of mild detergent and hot
water. Rinse and dry with a soft cloth. Do not use abrasive
cleaners or scrubbers. They may permanently damage the
nish.
Gasket
The gasket is located around the edge of the drawer
opening, below the control panel.
Gently clean the gasket with a solution of mild detergent
and hot water. Rinse and dry with a soft cloth. The gasket
material is soft, so be careful not to crush or damage
it. Damaging the gasket will cause a poor heat seal and
result in poor warming drawer performance.
Drawer Slides
The warming drawer has slides positioned on each side
of the drawer. They allow the drawer to slide in and out
smoothly. Remove the drawer from the slides to make
cleaning easy or to access the serial number plate. The
drawer slides themselves do not require maintenance.
Removing the Drawer
Drawer Handle
Clean the drawer handle with a solution of mild detergent
and hot water. Rinse and dry with a soft cloth.
You may also use Dacor Stainless Steel Cleaner. It is
available from your Dacor dealer. Use it according to the
directions on the package.
Always wipe stainless steel surfaces in the direction of the
grain.
Allow the drawer to cool before attempting to remove it.
1. Pull the drawer out to the fully open position.
2. Push in on the locking tab on one side as you pull the
3. When the drawer comes loose from the slide, repeat
4. Grip the drawer on both sides and pull it free.
5. Push both drawer slides into the drawer opening.
Glass Surfaces
Clean all glass surfaces with a solution of mild detergent
and hot water. You may also use a mild glass cleaner to
remove ngerprints or smears. Dry completely with a soft,
lint-free cloth.
Brass and Chrome Surfaces
Clean brass and chrome surfaces with a solution of mild
detergent and warm water. Rinse, dry and polish with a
soft, lint-free cloth.
You may also use Dacor Stainless Steel Cleaner. It is
available from your Dacor dealer. Use it according to the
directions on the package.
drawer up. See the facing page.
the same process on the opposite side.
Push in on tab
(both sides)
Pull up on
drawer front
6
Care and Cleaning
Reinstalling The Drawer
1. Pull the drawer slides all the way out of the drawer
opening.
2. Gently lower the drawer between the extended slides
until it is suspended by them.
3. Slide the back of the drawer mounting brackets under
the clips on the slides. See the facing page.
4. Push one side of the drawer down onto its locking tab,
until the tab locks into place.
5. Repeat the same process on the opposite side.
6. Gently open and close the drawer to make sure that it
is properly installed.
Slide
Clip on slide
Push drawer front
down until tab locks
in place
Troubleshooting
Problem May Be Caused By What To Do
Nothing works. Power plug disconnected. Plug the warming drawer into a 120 Vac,
15 Amp., dedicated electrical outlet.
Timer is not set. Select time duration according to the
Operating Instructions section.
Tripped circuit breaker or blown
fuse.
Ambient temperature below 32°F
(0°C).
Drawer does not slide smoothly
or drags.
Excessive condensation. Warming drawer not preheated. Preheat the warming drawer before each use.
One or more of the indicator
lights on the control panel blink
on and off (one second on, one
second off).
Drawer is incorrectly mounted into
slide mechanism.
Drawer is over-loaded or the load
is unbalanced.
Incorrect humidity control setting. Set humidity control to CRISP to allow mois-
The control panel computer has
detected an error:
#1 - Temperature error
#2 - Sensor error
#3 - Key pad error
#4 - Control error
Check the circuit breaker panel or fuse box
tripped breaker or blown fuse.
Temperature around warming drawer must be
above freezing.
Remount drawer into slide, per instructions
above.
Reduce the weight to less than 50 pounds.
Redistribute drawer contents.
ture to vent.
Try resetting the computer. Disconnect the
power cord, wait 20 seconds, then reconnect
it. Check the control panel. If the indicator
light still ashes, call for service. See page
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7
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES:
DACOR WARMING DRAWERS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA, AND CANADA*:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the
rst use purchaser, starting from the date of original retail
purchase or closing date for new construction, whichever
period is longer. Warranty is valid on products purchased
brand new from a Dacor Authorized Dealer, or other seller
authorized by Dacor.
If your Dacor product fails to function within one year of
the original date of purchase, due to a defect in material or
workmanship, Dacor will remedy it without charge to you.
All cosmetic damage (such as scratches on stainless steel,
paint/porcelain blemishes, etc.) to the product or included
accessories must be reported to Dacor within 60 days of the
original purchase date to qualify for warranty coverage.
Consumable parts such as lters and light bulbs are not cov
ered and are the responsibility of the purchaser.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service company during regular business hours. Please note service providers are independent entities and are not agents of Dacor.
Dealer display and model home display products with a pro
duction date greater than 5 years, products sold “As Is,” and
products installed for non-residential use, which include but
are not limited to religious organizations, re stations, bed
and breakfast and spas carry a one year parts warranty only.
All delivery, installation, labor costs and other service fees
are the responsibility of the purchaser.
Warranty will be null and void on product that has altered,
defaced, or missing serial numbers and tags.
The owner must provide proof of purchase or closing state
ment for new construction upon request. All Dacor products
must be accessible for service.
*Warranty is null and void if non-CUL approved product is
transported from the U.S.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA, AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will furnish a new part, F.O.B. factory to
replace the defective part.
All delivery, installation, labor costs, and other service fees
are the responsibility of the purchaser.
-
-
-
What Is Not Covered
• Slight color variations may be noticed because of differ-
ences in painted parts, kitchen lighting, product placement, and other factors; this warranty does not apply to
color variation.
• Service calls to educate the customer on proper use and
care of the product.
• Service fees for travel to islands and remote areas, which
include but are not limited to, ferries, toll roads or other
travel expenses.
• Consequential or incidental damage, including but not
limited to food or medicine loss, time away from work or
restaurant meals.
• Failure of the product when used for commercial, busi
ness, rental or any application other than for residential
consumer use.
• Failure of the product caused by improper product instal
lation.
• Replacement of house fuses, fuse boxes or resetting of
circuit breakers.
• Damage to the product caused by accident, re, ood,
power interruption, power surges or other acts of God.
• Liability or responsibility for damage to surrounding
property including cabinetry, oors, ceilings and other
structures or objects around the product.
• Breakage, discoloration, or damage to glass, metal sur
faces, plastic components, trim, paint or other cosmetic
nis
h caused by improper usage, care, abuse, or
-
-
-
neglect.
Out of Warranty
Should you experience a service issue beyond the standard
warranty period, please contact us. Dacor reviews each issue
and customer concern to provide the best possible solution
based on the circumstances.
THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE,
NO OTHER EXPRESS WARRANTIES ARE MADE, AND OUTSIDE
THE FIFTY STATES OF THE UNITED STATES, THE DISTRICT
OF COLUMBIA AND CANADA, ALL IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR
PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE
DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR
BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL
DAMAGES. IN THE EVENT DACOR PREVAILS IN ANY LAWSUIT,
DACOR SHALL BE ENTITLED TO REIMBURSEMENT OF ALL COSTS
AND EXPENSES, INCLUDING ATTORNEY’S FEES, FROM THE
DACOR CUSTOMER. NO WARRANTIES, EXPRESS OR IMPLIED,
ARE MADE TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an implied
warranty lasts, or do not allow the exclusion or limitation of
inconsequential damages, therefore the above limitations or
exclusions may not apply to you. This warranty gives you
specic legal rights, and you may also have other rights that
vary from state to state.
8
fold here
BUSINESS REPLY MAIL
FIRST-CLASS MAIL CITY OF INDUSTRY CAPERMIT NO 1600
POSTAGE WILL BE PAID BY ADDRESSEE
DACOR
ATTN WARRANTY PROCESSING DEPT
PO BOX 90070
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
CITY OF INDUSTRY CA 91715-9907
Please visit www.dacor.com to activate your warranty online.
WARRANTY INFORMATION
IMPORTANT:
Your warranty will not be activated until you activate it online or return this form to Dacor. If you have purchased more
than one Dacor product, please return all forms in one envelope, or activate the warranty online for each product.
Please be assured that Dacor will never sell your name or any information on this form for mailing-list purposes, as we do not
consider it a proper way of expressing our gratitude for your having chosen Dacor products for your kitchen!
Owner Last Name (please print) First Middle Init.
Street
City State Zip
Purchase Date Email Phone
Dealer
City State Zip
Your willingness to take a few seconds to complete the section below will be sincerely appreciated. Thank you.
1. How were you first exposed to Dacor products? (Please check one.)
A. T.V. Cooking Show F Builder
B. Magazine G. Architect/Designer
C. Appliance Dealer Showroom H. Another Dacor Owner
D. Kitchen Dealer Showroom I. Model Home
E. Home Show J. Other
2. Where did you buy your Dacor appliances?
A. Appliance Dealer D. Builder
B. Kitchen Dealer E. Other
C. Builder Supplier
3. For what purpose was the product purchased?
A. Replacement only C. New Home
B. Part of a Remodel D. Other
4. What is your household income?
A. Under $75,000 D. $150,000 – $200,000
B. $75,000 – $100,000 E. $200,000 – $250,000
C. $100,000 – $150,000 F. Over $250,000
5. What other brands of appliances do you have in your kitchen?
cut herecut here
A. Cooktop C. Dishwasher
B. Oven D. Refrigerator
6. Would you buy or recommend another Dacor product?
Yes No
Comments
Thank you very much for your assistance. The information you
have provided will be extremely valuable in helping us plan
for the future and in giving you the support you deserve.
Website: www.dacor.com/customer-care/contact-us Customer Assurance: 833-353-5483
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