Dacor EWD24SCH, ERWD27B User Manual

Use and Care Manual

Warming Drawer

Models:

DWD30, ERWD30, EWD24, EWD27, EWD30, EWD36,
IWD24, IWD27, IWD30, MRWD27, MRWD30, MWDH27,
MWDH30, MWDV27, MWDV30, OWD24, RWDV30

Style varies. Model MWDV30 shown.

Table of Contents

Important Safety Instructions ................................ 1

Getting to Know Your Warming Drawer .................... 3

Operating Instructions ........................................... 4

Care and Cleaning ................................................ 6

Before You Call for Service ..................................... 8

Warranty and Service ............................................ 8

Warranty Card ........................................Back Cover

Part No. 102344 Rev. R

© 2007 Dacor, all rights reserved

Important Safety Instructions

INSTALLER: LEAVE THESE INSTRUCTIONS WITH THE
APPLIANCE.

CUSTOMER: READ THIS USE AND CARE MANUAL COMPLETELY
BEFORE USING YOUR WARMING DRAWER. SAVE IT FOR FUTURE
REFERENCE. IT CONTAINS IMPORTANT USE AND CARE INFOR­MATION.

For service and warranty information see page 8.

If you have any questions (other than warranty ques­tions), call:

Dacor Customer Service

[phone] (U.S.A. and Canada)
Monday — Friday 6:00 a.m. to 5:00 p.m. Pacic Time

Web site: www.dacor.com

When you call, have the complete model and serial
number for your appliance available. The numbers are
found on the product data label located on back of the
drawer front. See page 3 for label location. Write
these numbers below for future reference.

Model number __________________________________

Serial number __________________________________

Date of purchase ________________________________

Since Dacor continuously improves the quality and per­formance of our products, we may need to make changes
to the appliance without updating this manual. Visit www.
dacor.com to download the latest version of this manual.

Important Information About

IMPORTANT: To avoid the possibility of explosion or
fire, do not store or use flammable or explosive vapors
and liquids (such as gasoline) inside or in the vicinity
of this or any other appliance. Keep items that could
explode, such as aerosol cans away from the appliance.
Do not store flammable or explosive materials in
adjacent cabinets or areas.

NEVER use this appliance as a space heater to heat or
warm the room.

Do not use water on grease fires – smother fire or flame
or use dry chemical or foam-type extinguisher.

IMPORTANT: This appliance is equipped with a three
prong grounding electric plug for protection against
possible electric shock hazards. It must be plugged into
a dedicated, grounded, electrical outlet. If only a two
prong electrical outlet is available, it is the responsibility
of the customer to have it replaced with a dedicated,
properly grounded three prong electrical outlet. To

avoid an electric shock hazard, do not under any
circumstances:

• Cut or remove the third (ground) prong from the

Safety Instructions

The Important Safety Instructions and warnings in
this manual can not cover all possible problems and condi­tions that can occur. Use common sense and caution when
installing, maintaining or operating this appliance.

Safety Symbols and Labels

danger

Immediate hazards that WILL result in severe personal
injury or death.

warning

• Use an adapter plug.

• Use a power cord that

• Immerse the power

• Connect the appliance

NOTE: Use of a ground
fault interrupter (GFI) is
not recommended.

danger

warning

warning

warning

power cord.

is frayed or damaged.

cord or plug in water
or other liquid.

to an extension cord.

Hazards or unsafe actions that COULD result in severe
personal injury or death.

caution

Hazards or unsafe actions that COULD result in minor
personal injury or property damage.

READ AND SAVE THESE INSTRUCTIONS

State of California Proposition 65 Warnings:

WARNING: This product contains one or more chemicals
known to the State of California to cause cancer.

WARNING: This product contains one or more chemicals
known to the State of California to cause birth defects
or other reproductive harm.

1

Important Safety Instructions

General Safety Precautions

To reduce risk of re, electric shock, serious injury or death when using this appliance, follow basic precautions, includ­ing the following:

warning

• Read this manual completely before operating this
appliance.

• Use this appliance only for its intended use as
described in this manual. Use it only to warm food
and heat plates and utensils. It is not designed for
commercial, industrial or laboratory use.

• Only model OWD24 is approved for use in outdoor
installations and near water (bathrooms). Do not
use, store or install warming drawer models other
than OWD24 near water, for example, near sinks,
swimming pools or in a wet basement.

• Model OWD24, when installed as a towel warmer,
must have the supplied wire rack installed in the
drawer bottom. Secure the rack with the screw and
clip supplied. See the installation instructions.

• Do not install or operate a product that is
damaged, has a damaged power cord or plug, or is
malfunctioning in any manner. Return the appliance
to the nearest authorized service facility for
examination, repair or adjustment.

• Make sure that this appliance has been properly
installed and grounded by a qualified installer
according to the accompanying installation
instructions. Have the installer show you the
location of the electrical outlet so that you know
where to disconnect power to the appliance.

• Do not repair or replace any part of the warming
drawer unless specifically recommended in the
literature accompanying it. All other service should
be done by a qualified technician.

• Use of accessory attachments not recommended by
the appliance manufacturer may cause injuries.

• Before cleaning or performing any type of service,
make sure that the power plug is disconnected from
the electrical outlet and that the unit is cool.

• Keep the electrical cord away from heated surfaces.

• DO NOT TOUCH ANY HOT SURFACES IN OR ON

THE WARMING DRAWER DURING OR IMMEDIATELY
AFTER USE. Use the handle instead. After use,
make sure these surfaces have had sufficient time
to cool before touching them. Heating elements may
be hot, even though they are dark in color.

• To reduce the risk of fire in the warming drawer, do
not overcook food. Do not leave it unattended with
paper, plastic or other combustible materials inside.

warning

• To avoid the possibility of fire or burns, do not allow
clothing, pot holders, towels or rags to come into
contact with any part of the warming drawer during
and immediately after use. Do not wear loose or
hanging apparel while using this appliance.

• If materials inside the warming drawer should
ignite, keep the drawer closed and shut off the
power at the circuit breaker panel or fuse box.

• Exercise caution when opening the drawer. Let hot
air or steam escape before looking or reaching into
the warming drawer.

• Use only dry pot holders when removing food and
cookware from the warming drawer. Wet pot holders
can cause steam burns.

• Do not put items like whole eggs, sealed containers
or closed glass jars in the warming drawer. They
may explode when heated, causing injury.

• Do not place more than 50 pounds in the drawer.

• Properly clean and maintain the unit regularly as

instructed in this manual. Clean only those parts
listed in this manual, in the manner specified.

• Do not use abrasive scrubbers or abrasive/caustic
cleaners or detergents on this appliance. They
may permanently damage the finishes. Do not use
aerosol cleaners, because they may be flammable or
cause corrosion of metal parts.

• Clean the appliance thoroughly before operating it
for the first time.

• Make sure the warming drawer is used only by
those individuals who are able to operate it properly.

• Do not tamper with the controls.

• Preheat the warming drawer before use.

• Never allow anyone, including children to sit, stand

or climb on any part of the appliance, including
the drawer. Doing so may cause tipping, damage,
serious injury or death.

• Do not leave children alone or unattended in the
area around the appliance. Do not allow children to
operate it, play with the controls, pull on the handle
or touch other parts.

• Do not store items of interest to children above the
warming drawer. Children could be burned or injured
while climbing on the appliance.

2

Getting to Know Your Warming Drawer

Gasket

Drawer

Product data label on back of
drawer front

Drawer front:
Style and size varies with model

Control panel

Drawer slide

Back of Drawer Front

Humidity vents

Minimum ambient operating temperature:
32°F (0°C)

Drawer capacity: 50 pounds

Drawer dimensions:

Model IWD24: 5”H x 20”W x 22¾”D

Model OWD24:
6½”H x 20¼”W x 17 7/8”D

27” models: 5”H x 23”W x 22¾”D

30” models: 5”H x 26”W x 22¾”D

36” models: 5”H x 32”W x 22¾”D

Humidity vents

Humidity control

Models IWD24, IWD27, IWD30 and OWD24 are
not equipped with the humidity control or vents

3

Operating Instructions

warning

• When the warming drawer is on in continuous mode
(∞), it will remain on until turned off manually. To
avoid a fire hazard or burns, exercise caution when
operating the unit in continuous mode.

• Do not block the humidity vents on the back of the
drawer front and along the left and right sides of the
drawer. Excessive heat buildup can occur.

• Food safety is an important consideration when
using a warming drawer. In the PROOF and LOW
temperature settings, bacteria growth may occur.
Use the MED and HIGH settings if holding certain
foods for more than two to three hours.

Things to Know Before You Start

Preheating

• For best results, preheat your warming drawer for
about 20 minutes before use. If you put hot food into

a cool, conned area, any steam that is present will

condense. If you preheat your warming drawer, there
will be less chance of water due to condensation.
Preheat times vary depending on the temperature set­ting.

Humidity Control

• The warming drawer has two distinct humidity modes.
The “MOIST” setting seals the food’s moisture in the
warming chamber, maintaining the water content of
the food. The “CRISP” setting allows the moisture to
vent out of the sides of the warming drawer, retain­ing the crispness of other food types. The MOIST •
CRISP lever opens and closes vents located on the
inside of the drawer front.

• Do not block the humidity vents any time you operate
your warming drawer.

Operation

The warming drawer is equipped with four temperature
settings and a timer that can be set for one, two, three
or four hours. The warming drawer can also be set for
continuous operation. See the table on the facing page for
suggested settings for different foods.

To turn the unit on:

1. Select the humidity level. Slide the lever located on
the back of the drawer face to the desired position.
To increase humidity inside the drawer, slide the lever
closer to the MOIST symbol. To decrease humidity
inside the drawer, slide the lever closer to the CRISP
symbol. The lever can also be positioned anywhere
between the MOIST and CRISP settings.

2. Push the ON/OFF key.

3. Push the key for the desired temperature setting.

Setting Temperature*

PROOF 100°F (38°C)

LOW 140°F (60°C)

MED 175°F (80°C)

HIGH 200°F (93°C)

* Temperatures are approximate

4. Select the amount of time you want
the warming drawer to be on: Push the
SELECT key until the desired number
of hours lights up on the control panel.

or

Push the continuous key
the unit on constantly. Push the ON/
OFF key to turn the warming drawer
off, when done.

(∞)

to keep

Back of drawer front

Lever

Vents

Models IWD24, IWD27,
IWD30 and OWD24 do
not have this feature

MOIST CRISP

Warming Serving Containers

To warm plates, and other serving containers:

• Place them carefully into the warming drawer and set
the temperature to PROOF or LOW, depending upon
your personal preference. Do not drag plates across
the drawer. They may scratch the drawer surface.

• Before using any delicate dinnerware in the warm­ing drawer, determine its maximum recommended
usage temperature from the plate manufacturer. It is
not necessary to preheat the warming drawer when
warming serving dishes.

• You can also use plastic wrapping on plates to keep
foods hot and moist.

4

Operating Instructions

Sabbath Operation

This warming drawer is designed to allow for operation on the Jewish Sabbath or the Jewish Holidays.
Visit www.star-k.org for instructions.

Control Panel

Temperature and Humidity Control Setting Guidelines

Food Items

Bacon HIGH Crisp Uncovered

Beef - rare LOW Moist Covered

Bread - hard rolls LOW Crisp Uncovered

Bread - proong PROOF Moist Damp towel

Casseroles LOW Moist Uncovered

Coffee cake LOW Moist Uncovered

Cooked cereals LOW Moist Uncovered

Dinner MED Moist Uncovered

Eggs LOW Moist Covered

Enchiladas LOW-MED Moist Uncovered

Fish/seafood LOW Moist Covered

Fried food HIGH Crisp Uncovered

Gravy, cream sauces LOW Moist Covered

Ham LOW Moist Covered

Hors D’ oeuvres LOW-MED Crisp Uncovered

Lamb LOW Moist Uncovered

Pancakes LOW-MED Moist Covered

Pies - single crust LOW Moist Uncovered

Pizza LOW-MED Moist Covered

Potatoes - baked HIGH Crisp Uncovered

Poultry HIGH Moist Uncovered

Vegetables LOW Moist Covered

Wafes - crisp HIGH Moist Uncovered

Temperature

Settings

Moist-Crisp

Selection

Covered/Uncovered

5

Care and Cleaning

caution

• To prevent permanent damage to the appliance
surfaces, do not use abrasive cleaners or scrubbers.

• Do not allow acids (citrus juices, tomato sauces,
etc.) to remain on the warming drawer’s surfaces.
The finish may stain.

• Do not try to remove heavy spills with a sharp object
such as a knife or metal spatula. Sharp objects may
scratch the surfaces.

• Always wipe stainless steel surfaces in the direction
of the grain.

Control Panel

Clean the control panel with a soft cloth soaked with a
solution of mild detergent and hot water. Rinse and dry
with a soft cloth. Exercise caution to avoid introduction of
liquids into the area behind the control panel. Do not use
abrasive cleaners or scrubbers. They may permanently

damage the nish or scrap off the letters and graphics.

Moist • Crisp Control

Clean the Moist • Crisp lever with a solution of mild deter­gent and hot water. Rinse and dry with a soft cloth.

Painted Surfaces

For the front face of warming drawers with a painted

nish, clean with a solution of mild detergent and hot

water. Rinse and dry with a soft cloth. Do not use abrasive
cleaners or scrubbers. They may permanently damage the

nish.

Gasket

The gasket is located around the edge of the drawer
opening, below the control panel.

Gently clean the gasket with a solution of mild detergent
and hot water. Rinse and dry with a soft cloth. The gasket
material is soft, so be careful not to crush or damage
it. Damaging the gasket will cause a poor heat seal and
result in poor warming drawer performance.

Drawer Slides

The warming drawer has slides positioned on each side
of the drawer. They allow the drawer to slide in and out
smoothly. Remove the drawer from the slides to make
cleaning easy or to access the serial number plate. The
drawer slides themselves do not require maintenance.

Drawer Handle

Clean the drawer handle with a solution of mild detergent
and hot water. Rinse and dry with a soft cloth.

You may also use Dacor Stainless Steel Cleaner. It is
available from your Dacor dealer. Use it according to the
directions on the package.

Always wipe stainless steel surfaces in the direction of the
grain.

Glass Surfaces

Clean all glass surfaces with a solution of mild detergent
and hot water. You may also use a mild glass cleaner to

remove ngerprints or smears. Dry completely with a soft,

lint-free cloth.

Brass and Chrome Surfaces

Clean brass and chrome surfaces with a solution of mild
detergent and warm water. Rinse, dry and polish with a
soft, lint-free cloth.

You may also use Dacor Stainless Steel Cleaner. It is
available from your Dacor dealer. Use it according to the
directions on the package.

6

Care and Cleaning

Removing the Drawer from the
Appliance

Allow the drawer to cool before attempting to remove it.

1. Pull the drawer out to the fully open position.

2. Push in on the locking tab on one side as you pull the
drawer up. See the facing page.

3. When the drawer comes loose from the slide, repeat
the same process on the opposite side.

4. Grip the drawer on both sides and pull it free.

5. For safety, push both drawer slides into the drawer
opening.

Push in on tab
(both sides)

Reinstalling The Drawer

1. Pull the drawer slides all the way out of the drawer
opening.

2. Gently lower the drawer between the extended slides
until it is suspended by them.

3. Slide the back of the drawer mounting brackets under
the clips on the slides. See the facing page.

4. Push one side of the drawer down onto its locking tab,
until the tab locks into place.

5. Repeat the same process on the opposite side.

6. Gently open and close the drawer to make sure that it
is properly installed.

Slide mounting bracket
under clip on slide

Pull up on
drawer front

Drawer Removal

Clip on slide

Slide

Push drawer front
down until tab locks
in place

Drawer Installation

7

Before You Call for Service

Problem Solution Guide

Problem May Be Caused By What To Do

Nothing works. Power plug disconnected. Plug the warming drawer into a 120 Vac,

15 Amp., dedicated electrical outlet.

Timer is not set. Select time duration according to the

Operating Instructions section.

Tripped circuit breaker or blown
fuse.

Ambient temperature below 32°F
(0°C).

Drawer does not slide smoothly
or drags.

Excessive condensation. Warming drawer not preheated. Preheat the warming drawer before each use.

One or more of the indicator
lights on the control panel blink
on and off (one second on, one
second off).

Drawer is incorrectly mounted into
slide mechanism.

Drawer is over-loaded or the load
is unbalanced.

Incorrect humidity control setting. Set humidity control to CRISP to allow mois-

The control panel computer has
detected an error:
#1 - Temperature error
#2 - Sensor error
#3 - Key pad error
#4 - Control error

Check the circuit breaker panel or fuse box
tripped breaker or blown fuse.

Temperature around warming drawer must be
above freezing.

Remount drawer into slide, per instructions
above.

Reduce the weight to less than 50 pounds.
Redistribute drawer contents.

ture to vent.

Try resetting the computer. Disconnect the
power cord, wait 20 seconds, then reconnect
it. Check the control panel. If the indicator

light still ashes, call for service. See page

8.

Warranty and Service

Getting Help

Before you request service:

1. Review the Before You Call For Service section of this manual, above.

2. Use the helpful tips found in our Problem Solution Guide.

3. Become familiar with the warranty terms and conditions of your product.

4. If none of these tips or suggestions resolves your problem, call our Customer Service center at the
number below.

Dacor’s Customer Service center is available 6:00 a.m. – 5:00 p.m. Pacic Time

For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: [phone], extension 2822

For non-warranty repairs or questions in the US and Canada
Phone: [phone], extension 2813

Contact us through our web site at:

www.dacor.com/contact-us

8

Warranty and Service

Warranty

What Is Covered

CERTIFICATE OF WARRANTIES:
DACOR WARMING DRAWERS

WITHIN THE FIFTY STATES OF THE U.S.A., THE DIS­TRICT OF COLUMBIA, AND CANADA*:

FULL ONE-YEAR WARRANTY

The warranty applies only to the Dacor appliance sold to the

rst use purchaser, starting from the date of original retail

purchase or closing date for new construction, whichever
period is longer. Warranty is valid on products purchased
brand new from a Dacor Authorized Dealer, or other seller
authorized by Dacor.

If your Dacor product fails to function within one year of
the original date of purchase, due to a defect in material or
workmanship, Dacor will remedy it without charge to you.

All cosmetic damage (such as scratches on stainless steel,
paint/porcelain blemishes, etc.) to the product or included
accessories must be reported to Dacor within 60 days of the
original purchase date to qualify for warranty coverage.

Consumable parts such as lters and light bulbs are not cov­ered and are the responsibility of the purchaser.

LIMITATIONS OF COVERAGE

Service will be provided by a Dacor designated service com­pany during regular business hours. Please note service pro­viders are independent entities and are not agents of Dacor.

Dealer display and model home display products with a pro­duction date greater than 5 years, products sold “As Is,” and
products installed for non-residential use, which include but

are not limited to religious organizations, re stations, bed

and breakfast and spas carry a one year parts warranty only.
All delivery, installation, labor costs and other service fees
are the responsibility of the purchaser.

Warranty will be null and void on product that has altered,
defaced, or missing serial numbers and tags.

The owner must provide proof of purchase or closing state­ment for new construction upon request. All Dacor products
must be accessible for service.

*Warranty is null and void if non-CUL approved product is
transported from the U.S.

OUTSIDE THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA, AND CANADA:

LIMITED FIRST YEAR WARRANTY

If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will furnish a new part, F.O.B. factory to
replace the defective part.

All delivery, installation, labor costs, and other service fees
are the responsibility of the purchaser.

What Is Not Covered

• Slight color variations may be noticed because of differ-

ences in painted parts, kitchen lighting, product place­ment, and other factors; this warranty does not apply to
color variation.

• Service calls to educate the customer on proper use and
care of the product.

• Service fees for travel to islands and remote areas, which
include but are not limited to, ferries, toll roads or other
travel expenses.

• Consequential or incidental damage, including but not
limited to food or medicine loss, time away from work or
restaurant meals.

• Failure of the product when used for commercial, busi­ness, rental or any application other than for residential
consumer use.

• Failure of the product caused by improper product instal­lation.

• Replacement of house fuses, fuse boxes or resetting of
circuit breakers.

• Damage to the product caused by accident, re, ood,

power interruption, power surges or other acts of God.

• Liability or responsibility for damage to surrounding
property including cabinetry, oors, ceilings and other

structures or objects around the product.

• Breakage, discoloration, or damage to glass, metal sur­faces, plastic components, trim, paint or other cosmetic

h caused by improper usage, care, abuse, or

nis

neglect.

Out of Warranty

Should you experience a service issue beyond the standard
warranty period, please contact us. Dacor reviews each issue
and customer concern to provide the best possible solution
based on the circumstances.

THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRAN­TIES ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE,
NO OTHER EXPRESS WARRANTIES ARE MADE, AND OUTSIDE
THE FIFTY STATES OF THE UNITED STATES, THE DISTRICT
OF COLUMBIA AND CANADA, ALL IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR
PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE
DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR
BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL
DAMAGES. IN THE EVENT DACOR PREVAILS IN ANY LAWSUIT,
DACOR SHALL BE ENTITLED TO REIMBURSEMENT OF ALL COSTS
AND EXPENSES, INCLUDING ATTORNEY’S FEES, FROM THE
DACOR CUSTOMER. NO WARRANTIES, EXPRESS OR IMPLIED,
ARE MADE TO ANY BUYER FOR RESALE.

Some states do not allow limitations on how long an implied
warranty lasts, or do not allow the exclusion or limitation of
inconsequential damages, therefore the above limitations or
exclusions may not apply to you. This warranty gives you

specic legal rights, and you may also have other rights that

vary from state to state.

9

Notes

10

Notes

11

Notes

12

fold here

BUSINESS REPLY MAIL

FIRST-CLASS MAIL CITY OF INDUSTRY CAPERMIT NO 1600

POSTAGE WILL BE PAID BY ADDRESSEE

DACOR

ATTN WARRANTY PROCESSING DEPT

PO BOX 90070

NO POSTAGE

NECESSARY

IF MAILED

IN THE

UNITED STATES

CITY OF INDUSTRY CA 91715-9907

First Middle

Please visit www.dacor.com to activate your warranty online.

WARRANTY INFORMATION

IMPORTANT:

Your warranty will not be activated until you activate it online or return this form to Dacor. If you have purchased more
than one Dacor product, please return all forms in one envelope or activate the warranty for each product online.

Please rest assured that under no conditions will Dacor sell your name or any of the information on this form for mailing list purposes. We
are very grateful that you have chosen Dacor products for your home and do not consider the sale of such information to be a proper way
of expressing our gratitude!

Owner’s Name:

(Please Print or Type)

Last

Street:

City: State: Zip:

Purchase Date: Email: Telephone:

Dealer:

City: State: Zip:

Your willingness to take a few seconds to fill in the section below will be sincerely appreciated. Thank you.

1. How were you first exposed to Dacor products? (Please check one only.)
 A. T.V. Cooking Show  F Builder
 B. Magazine  G. Architect/Designer
 C. Appliance Dealer Showroom  H. Another Dacor Owner
 D. Kitchen Dealer Showroom  I. Model Home
 E. Home Show  J. Other

2. Where did you buy your Dacor appliances?

 A. Appliance Dealer  D. Builder
 B. Kitchen Dealer  E. Other

 C. Builder Supplier

3. For what purpose was the product purchased?
 A. Replacement only  C. New Home
 B. Part of a Remodel  D. Other

cut here cut here

4. What is your household income?
 A. Under $75,000  D. $150,000 – $200,000
 B. $75,000 – $100,000  E. $200,000 – $250,000
 C. $100,000 – $150,000  F. Over $250,000

5. What other brands of appliances do you have in your kitchen?
A. Cooktop C. Dishwasher
B. Oven D. Refrigerator

6. Would you buy or recommend another Dacor product?
 Yes  No
Comments:

Thank you very much for your assistance. The information you have
provided will be extremely valuable in helping us plan for the future
and giving you the support you deserve.

Web site: www.dacor.com
Corporate phone: [phone]