Cybex® and the Cybex logo are registered trademarks of Cybex International, Inc. Polar® is a registered trademark of Polar Electro Inc. iPOD® is
registered trademark of Apple.
DISCLAIMER: Cybex International, Inc., makes no representations or warranties regarding the contents of this manual. We reserve the right to revise
this document at any time or to make changes to the product described within it without notice or obligation to notify any person of such revisions or
changes.
10 Trotter Drive Medway, MA 02053 • 508-533-4300 • FAX 508-533-5183 • www.cybexintl.com • 525AT-901 - • July 2013
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Cybex Service Manual
FCC Compliance Information
Changes or modications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment!
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
• Unplug unit and let sit 10 minutes before cleaning or performing maintenance
• Electrical charge can remain in unit after unplugging
• Keep water and liquids away from electrical parts
UserSafetyPrecautions
• KEEP ALL CHILDREN 12 AND UNDER AWAY! Teenagers or disabled must be supervised.
• Obtain a medical exam before beginning any exercise program.
• Stop exercising if feeling faint, dizzy, or experiencing pain and consult your physician.
• Obtain instruction before using.
• Read and understand all warnings posted on the unit before using.
• Use the handrails for support and to maintain balance.
• Wait until foot plates come to a complete stop before dismounting.
4
• Keep foot plate surface clean and dry.
• DO NOT wear loose or dangling clothing while using.
• Keep all body parts and other items free and clear of moving parts.
• DO NOT use unit if user exceeds 400 lbs. (180 kg). This is the rated maximum user weight.
• Report any malfunctions, damage or repairs to the facility.
• Replace any warning labels if damaged, worn or illegible.
FacilitySafetyPrecautions
It is the sole responsibility of the user/owner or facility operator to ensure that regular maintenance is
performed.
• Enforce all user and safety precautions.
• Read and understand the Owner’s Manual completely before assembling, servicing or using unit.
• Verify all users are properly trained on using the equipment.
• Do not use unit outdoors.
• Verify that each unit is setup, leveled and operated on a solid level surface. Do not install equipment
on an uneven surface.
• Verify there is enough room for safe access and operation of unit.
• Do not use the unit if: (1) the unit is plugged into an optional power adapter that has a damaged
cord; (2) the unit is not working properly or (3) if the unit has been dropped or damaged. Seek
service from a qualied technician.
• EQUIPMENT is not suitable for use in the presence of aerosol (spray), FLAMMABLE
ANAESTHETIC MIXTURE WITH AIR or WITH OXYGEN or NITROUS OXIDE.
• Perform regular maintenance checks on unit. Performance level can be maintained only if
examined regularly. Pay close attention to all areas most susceptible to wear, including (but not
limited to) cables, pulleys, belts and grips.
• Replace any warning labels if damaged, worn, or illegible.
• Immediately replace worn or damaged components. If unable to immediately replace worn or
damaged components, then remove unit from service until repair is made.
• Do not attempt electrical or mechanical repairs. Seek qualied repair personnel when servicing. If
you live in the USA, contact Cybex Customer Service at 888-462-9239. If you live outside the USA,
contact Cybex Customer Service at 508-533-4300.
• Use only Cybex supplied components to maintain/repair unit.
• Keep a repair log of all maintenance activities.
• Disconnect the power cord before servicing unit.
• Do not use attachments unless recommended for the unit by Cybex.
• The unit may generate electromagnetic or other forms of interference, or it may be affected by
interference from other equipment nearby. If this is suspected, take precautions by separating the
equipment or otherwise shielding it to avoid such interference.
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Cybex Service Manual
Warning and Caution Decals
To replace any worn or damaged decals do one of the following: Visit www.cybexintl.com to shop
for parts online, fax orders to 508-533-5183 or contact Cybex Customer Service at 888-462-9239. If
you are located outside of the USA, call 508-533-4300. For location or part number of labels, see the
parts list and exploded-view diagram on the Cybex web site at www.cybexintl.com.
Warning decals indicate a potentially hazardous situation which, if not avoided, could result in death
or serious injury.
Carefully read and understand the following caution and warning labels before using the unit.
Canadian
CAUTION
Moving parts.
Keep hands away
when in use.
DE-17219-4 B
Canadian
6
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Cybex Service Manual
1
2
4
5
3
1770A-331-4Label, Warning, Access tray, Left
1770A-331-ELabel, Warning, Access tray, Left, Canadian
2770A-332-4Label, Warning, Access tray, Right
2770A-332-ELabel, Warning, Access tray, Right, Canadian
3DE-18362-4Decal, Caution moving parts
4DE-18363-4Label, Warning, Hot ywheel
5525AT-400Label, Warning, Disconnect Power
5525AT-401Label, Warning, Disconnect Power
5525AT-402Label, Warning, Disconnect Power
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Cybex Service ManualCybex Service Manual
Maintenance
All preventive maintenance activities must be performed on a regular basis. Performing routine
preventive maintenance actions can aid in providing safe, trouble-free operation of all Cybex
equipment.
Cybex is not responsible for performing regular inspection and maintenance actions for your
machines. Instruct all personnel in equipment inspection and maintenance actions and also in
accident reporting/recording. Cybex representatives are available to answer any questions that you
may have.
WARNING: For maintenance, service and repair
• Should only be performed by trained personnel
• Use only Cybex replacement parts
• Unplug unit before working on it
• Keep water and liquids away from electrical parts
Warnings
Read all warnings in this chapter and in the Safety Section.
Observe the following warnings:
DANGER: Electrocution hazard
To avoid death or serious injury unplug unit when not in use or when performing
maintenance
WARNING: Equipment hazard
To avoid serious injury or death replace worn or damaged components immediately
and keep the equipment out of use until repair is completed
NOTICE: Repairs and Service
• All inspections and repairs must be performed by trained service personnel only
• Cybex requires that only Cybex replacement parts are used
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Cybex Service Manual
Preventive Maintenance Activities
Perform regular preventive maintenance to ensure normal operation of unit. Keep a log of all
maintenance actions to assist in staying current with all preventive maintenance activities.
Cybex is not responsible for performing regular inspection and maintenance actions for your unit.
Instruct all personnel in equipment inspection and maintenance actions and also in accident reporting/
recording. Contact Cybex Customer Service at 888-462-9239 or 508-533-4300 for any preventive
maintenance or service concerns.
Read and understand warnings listed in this chapter and in the Safety Section. Read and
understand all instructions in this section.
During maintenance, disconnect the power cord from the power outlet.
For some maintenance activities it will be necessary to remove and replace the access cover.
ToolRequired
Phillips screwdriver
Cleaning Unit
When cleaning your treadmill spray a mild cleaning agent, such as a water and dishsoap solution,
on a clean cloth rst and then wipe the treadmill with the damp cloth. Do not spray cleaning solution
directly on the treadmill. Direct spraying could cause damage to the electronics and may void the
warranty.
WARNING: Shock and electrocution hazard
• Unplug unit and let sit 10 minutes before cleaning or performing maintenance
• Electrical charge can remain in unit after unplugging
• Keep water and liquids away from electrical parts
AfterEachUse— Wipe up any liquid spills immediately. After each workout, use a cloth to wipe up
any remaining perspiration from the handrails and painted surfaces.
Be careful not to spill or get excessive moisture between the edge of the display panel and the
console, as this might create an electrical hazard or cause failure of the electronics.
AsNeeded— Vacuum any dust or dirt that might accumulate under or around the unit. Cleaning this
area should be done as often as indicated in the Service Schedule.
ContactHeartRateGrips—Contaminants, such as hand lotions, oils or body powder, may come off
on the contact heart rate grips. These can reduce sensitivity and interfere with the heart rate signal.
It is recommended that the user have clean hands when using the contact heart rate. Clean the grips
using a cloth dampened with a cleaning solution containing rubbing alcohol.
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Cybex Service ManualCybex Service Manual
Remove Access Cover
1. Remove the two lower screws securing the access cover using a Phillips screwdriver.
1
ItemDescription
1Upper screws
1
2
3
3
2Access cover
3Lower Screws (2)
2. Remove two upper screws securing the access cover using a Phillips screwdriver. Refer to the
above diagram.
3. Remove the access cover.
WARNING: Burn hazard
Do not touch ywheel until cool
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Cybex Service Manual
Drive Belts
There are two drive belts that may become loose, worn or cracked.
Unless the belts have been removed and not replaced properly, it is unlikely the belts will come loose
or need to be re-tensioned.
ItemDescription
1Primary drive belt
2Secondary drive belt
2
1
If a belt has cracks or appears worn, it must be replaced immediately by a qualied service
technician.
PrimaryBelt–The wider of the two belts. It has grooves that keep it aligned on the large upper
pulley.
SecondaryBelt – The narrower of the two belts. It has grooves that keep it aligned on the ywheel’s
drive pulley.
Attach Access Cover
Do not over tighten screws.
1. Replace and tighten the two upper screws removed in step 2 Remove Access Cover using a
Phillips screwdriver.
2. Replace and tighten the two lower screws removed in step 1 Remove Access Cover using a
Phillips screwdriver.
3. Plug the power cord into a power outlet.
4. Test unit for proper operation.
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Cybex Service ManualCybex Service Manual
E3 View Monitor
Cleaning
1. Unplug power cord from the wall socket.
2. Dust off the panel with a soft dry cloth as needed. The screen can be cleaned with computer
screen wipes or other non-abrasive, moist, disposable wipes.
StorageorLongNon-UsePeriods
When not using product for an extended period of time the product should be disconnected from the
Power Supply, TV/Cable Signal Feed, and any Peripheral Devices.
Pixels
Very small red, blue, white or green spots may be visible or may appear on the screen. This is a
characteristic of liquid crystal display panels and is not a faulty condition. The liquid crystal panel is
built with very high precision technology giving ne picture details. Occasionally, a few non-active
pixels may appear on the screen as a xed point. This does not affect the performance of monitor or
merit a warranty claim.
Maintenance
• It is very important to have the unit regularly examined by a qualied technician to ensure the
product is t for use.
• If the unit malfunctions, please refer to a qualied technician for repair or replacement of defective
parts immediately. Do not attempt to use the monitor until it has been inspected and repaired by a
qualied technician.
• For inspection, installation and servicing, please consult qualied technician.
• Failure to use a manufacturer approved repair technician may void any warranty claims.
Recommended Service Schedule
All maintenance activities shall be performed by qualied personnel. Failure to do so could result in
serious injury.
This is the minimum recommended service.
Determinedistance
1. Verify foot plates are completely stopped.
2. Grasp handrail and step carefully onto foot plates. Begin striding.
3. Press and the hold the Displayoption and DOWN keys for 3 seconds. A beep
signies the rst screen of the Statistics menu.
4. Press the UP and DOWN keys to scroll up and down in the statistics menu.
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Cybex Service Manual
The Statistics menu includes: Miles/Km, Hours, Starts, and Error log.
5. The rst menu item is Miles/Km.
6. Record Distance.
7. Navigate to menu item Hours.
8. Record Hours.
9. Navigate to menu item Errorlog.
10.Record Errors.
11.Exit Statistics menu by pressing the STOP key.
First500Miles(800KM)
Follow this procedure to ensure the belts are tensioned properly and in good condition.
1. Unplug the unit from the power outlet.
2. Remove access cover. (See previous procedure Remove Access Cover)
3. Pull down and roll each belt to examine the condition. If a belt has cracks or appears worn, it
must be replaced immediately by a qualied service technician.
4. Attach access cover. (See previous procedure Attach Access Cover).
5. Plug the power cord into a power outlet.
Every5000Miles(8000KM)
Check drive belts for tension and wear. (See procedure First 500 Miles)
Move unit and vacuum underneath. Lift the rear of unit and roll it back from its present
position. Vacuum underneath and return unit to normal position.
Clean inside unit.
1. Unplug the unit from the power outlet.
2. Remove access cover. (See previous procedure Remove Access Cover)
3. Clean the exposed components using a vacuum cleaner attachment or hand vacuum.
4. Remove dirt and debris from internal components.
5. Using a dry cloth, wipe all exposed areas.
6. Attach access cover. (See procedure Attach Access Cover).
7. Plug the power cord into a power outlet.
Every20,000Miles(32000KM)
Contact qualied service technician to check elevation assembly, replace any worn parts and
lubricate elevation bushings.
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Cybex Service Manual
Customer Service
Product Registration
To register product do the following:
1. Visit www.cybexintl.com.
2. Locate Product Registration in the Support section.
3. Fill out form completely.
4. Click the Submit button to register product.
Contacting Service
Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard
Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300 or
fax 508-533-5183. Email address internationaltechhelp@cybexintl.com
Find information on the web at www.cybexintl.com.
To contact us online go to www.cybexintl.com.
Ordering Parts
To order parts online go to www.cybexintl.com.
To speak with a customer service representative, call 888-462-9239 (for customers living within the
USA) or 508-533-4300 (for customers outside the USA).
The following information located on the serial number decal will assist our Cybex representatives in
serving you.
•Unit Serial Number, Product Name and Model Number
• Part Description and Part Number if you have it. All parts can be found on the web at
www.cybexintl.com
•Shipping Address
•Contact Name
•Include a description of the problem.
In addition to your shipping address and contact name, your account number is helpful but not
required. You may also fax orders to 508-533-5183.
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Cybex Service Manual
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system is used when returning material for placement,
repair or credit. The system assures that returned materials are properly handled and analyzed.
Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment
be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
Please contact Cybex Customer Service for the return of any item that is defective.
Provide the technician with a detailed description of the problem you are having or the defect in the
item you wish to return. Provide the model and serial number of your Cybex equipment.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for
evaluation and repair or replacement. The technician will assign you a RMA number and will send
you an ARS label. The ARS label and the RMA numbers must be clearly displayed on the outside of
the package that contains the item(s) to be returned. Include the description of the problem, the serial
number of the equipment and the name and address of the owner in the package along with the
part(s).
Merchandise returned without an RMA number on the outside of the package or shipments sent COD
will not be accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage
Upon receipt of your shipment, check all items carefully. Any damage seen with a visual check must
be noted on the freight bill and signed by the carrier’s agent. Failure to do so will result in the carriers
refusal to honor your damage claim. The carrier will provide you with the required forms for ling such
claims.
Concealed Damage
Damage not seen with a visual check upon receipt of a shipment but notices later must be reported
to the carrier as soon as possible. Upon discovery of the damage, a written or phone request to
the carrier asking them to perform an inspection of the materials must be made within ten days of
the delivery date. Keep all shipping containers and packing materials as they will be needed in the
inspection process. The carrier will provide you with an inspection report and the necessary forms for
ling a concealed damage claim. Concealed damage claim is the carrier’s responsibility.
16PB
Console Display
1
2
Cybex Service Manual
Service
LED Display
4
5
3
1Left enunciatorDisplays Time, BPM, or Weight.
2Left data readoutDisplays value of Time, BPM, or Weight.
3Bar graphDisplays workout proles and setup options.
4Right enunciatorDisplays Calories, SPM, or Cal/Hour.
5Right data readoutDisplays value of Calories, SPM, or Cal/Hour.
9Headphone jack
10STOP key
11Setup key
12Enter key
13Up/Down keys
Displays — Incline and Resistance are shown in the LED displays.
Keys — User controls for Incline, Quick Start, Workouts, Resistance, Volume, Scan, STOP, Setup,
Enter and Up/Down.
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Cybex Service Manual
User Control Symbols Used
ControlControl NameDescription
INCLINE UPAdjust Incline up
INCLINE DOWNAdjust Incline down
RESISTANCE UP Adjust Resistance up
RESISTANCE DOWN Adjust Resistance down
VOLUME UPAdjust Volume up
VOLUME DOWNAdjust Volume down
UP KEY
Adjust Time, Level, Weight, or Workout up
A/V - Channel UP
iPod - NEXT track (option)
DOWN KEY
Adjust Time, Level, Weight, or Workout down
A/V - Channel DOWN
iPod - PREVIOUS track (option)
STOP
Press STOP to end the workout session. If pause
feature is enabled, press STOP once to enter pause
mode.
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Cybex Service Manual
Setup
Use the following instructions to setup the units settings.
1. Plug the power cord into a power outlet from a grounded circuit, See Electrical
Requirements. Coil up the remainder of the power cord and place it out of the way.
2. Toggle the on/off (I/O) power switch under the front end of the unit to the on position (I). The
control panel will light up.
3. Hold the handrails to steady self while stepping into the foot plates.
4. Begin striding.
Time and Date conrmation
The rst time the unit is turned on, it prompts the user to conrm the current Time and Date. Quick
Start, Workouts, Setup or Stop will skip this requirement but it will appear again the next time the unit
is powered up until the time and date are properly set.
1. Press the ENTER key to begin editing the time, starting with the hours (HH) and then
minutes (MM) and then AM/PM/24.
2. Press the UP and DOWN keys to select the hour.
3. Press the ENTER key to accept and begin editing the minutes.
4. Press the UP and DOWN keys to select the minutes.
5. Press the ENTER key to accept and begin editing the AM/PM/24 hour setting.
6. Press the ENTER key to accept time.
Continue this procedure for the Date. Date format is [YYYY] [MM] [DD]. Y - Year, M - Month and D Day.
7. Press the ENTER key after the nal setting for Day. The opening screen will now be
displayed.
Time and Date conrmation complete.
Setup options
1. Press and the hold the Display option and UP keys for 3 seconds.
2. Navigate through the setup menu with the UP and DOWN keys.
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Cybex Service Manual
3. Press the ENTER key once to enter setup values. Press again to save any changes
and advance forward in the menu.
The Setup options are:
LED ConsoleE3 View Monitor
TimeSet time display format AM, PM, or 24. Set time in Hours and Minutes HH:MM.
DateYear format is Y - Year [YYYY]. Date format is [YYYY] [MM] [DD]. Y -
Month format is M - Month [MM].
Year, M - Month, and D - Day.
Day format is D - Day [DD].
Weight and
Distance Units
LbS - Pounds, Kg - Kilograms or
Ston - Stone.
MI - Miles or KM - Kilometers.
LBS - Pounds, Kg - Kilograms or
Stone - Stone.
MI - Miles or KM - Kilometers.
PauseSet time length for Pause. OFF (Default), 1:00, 5:00 or 10:00 minutes.
Max TimeSet maximum workout time. OFF (Unlimited), 20, 30, 60 (Default), or 120
minutes.
Default TimeSet default workout time. 30, 60 (Default), 90, 120 miutes, off. or club*.
Max TimeSet maximum workout time. OFF (Unlimited), 20, 30, 40, 50, 60 (Default), 90 or
120 minutes.
ToneToggle console beeper On (Default) or OFF.
Dormant StyleNot availableDefault, Default with time (Clock
shown), Heart only or Energy Saver
(All LED’s off except for center dashes
on membrane.
A/VSet A/V option. Choices are PEM, UHF, none, or FM (TF/M). See A/V Cong
and FM Radio Presets for full conguration. If unit ships with E3 View Monitor,
this setup option is skipped.
*Club setting limits the workout time to 60 minutes during peak times. Peak times are 5:01 AM to
9:00 AM, and 4:01 PM to 9:00 PM
To reset setup options to default values
1. Press the Display option key at the rst setup option screen (Time). The console will
display “[rSEt] [? ]“.
To exit without resetting, press the STOP or ENTER key.
2. To reset setup options, press the UP and DOWN keys to select “[YES]” and press the
ENTER key.
Exit Set Up Mode.
1. Press the STOP key to exit Setup options.
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Cybex Service Manual
REVISIONS
DESCRIPTION
See sheet 1
ECO
REV
D A TE APPRO V AL
BY
.
.
.
GLOSS AREAS
REVISIONS
DESCRIPTION
See sheet 1
ECO
REV
D A TE APPRO V AL
BY
.
.
.
GLOSS AREAS
Service Diagnostics
Service diagnostics allows testing, monitoring or altering of unit controls and performance.
1. Press the STOP key several times.
2. Press the Display option
key and DOWN key for three seconds.
Navigation while in Statistics or Diagnostic menus:
Up/Down keysScroll up and down in menu. Adjust data values.
EnterEnter and exit menu items, move forward in menu if not required.
STOPExit back to Dormant Mode.
Quick StartSelect Diagnostics.
Statistics menu:
S1MilesTotal distance in Miles or Kilometers.
S2HoursTotal hours of workout time.
S3StartsTotal number of workout starts.
S4Error LogDisplays number of errors, up to 20. If no errors are stored “[ 0 ] [Err ] [Log]” will
be displayed.
To scroll through error log press Enter, then use Up/Down keys.
When viewing error log use the Enter key to toggle display to Time Stored, Date
stored, then back to error number.
Reset - While viewing error log press the Display option
key twice.
Press the Quick Start key to exit error log and enter Diagnostics menu.
Press the Enter key to scroll through options.
Diagnostics menu:
T1Test homeDisplays Drive software version, MCC board software version and heart rate
board version (POL - Polar or SAL - Salutron).
LED testPress Quick Start key to start. A quick LED text begins with lighting the following
for three seconds each. Bar Graph Matrix (BGM) LEDs and heart in red, center
numerics and heart in green, membrane LED’s and heart in blue.
Key testPress Workouts key to start. Test each key by pressing once. Each key press is
recognized with a beep, center numeric displays assigned number per key. Press
STOP key once to test, hold for two seconds to exit key test.
T2Brake IDDisplays which brand of brake/generator is in use. Each one has different output
T3Load
pulses. [PAR] - Paras brand, [C-H] - Chi Hua brand.
Displays the load calibration value at 0 amps, no load.
0 amps
T4Load
Displays the load calibration value at 1 amp.
1 amp
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Cybex Service Manual
REVISIONS
DESCRIPTION
See sheet 1
ECO
REV
D A TE APPRO V AL
BY
.
.
.
GLOSS AREAS
Press the STOP key to return to Dormant Mode. If drive motor was running press the STOP key
again.
Error Codes
Error codes notify user of a problem condition and are displayed on the console. Error codes can also
help to indicate the part of the unit most likely to be causing the problem.
1. Press the STOP key several times.
2. Press the Display option
key, and Speed Down key for three seconds.
3. Press the Up/Down keys until Error Log is displayed. Total number of errors will be displayed.
If three dashes “- - -” are shown, the error log is empty.
4. Press ENTER and use the Up/Down keys to scroll through the error log.
Error Code Listing
Error Code #Meaning
2GFX Communications issue
4Upper Display comm. issue
5Drive comm. issue
6Membrane fault
8Approaching Over-Temp
9MCC Watchdog Triggered
12Graphics board watchdog
13Upper display watchdog
14Drive error unknown
15Embedded A/V Device failure
16Membrane fault
18LCB 12v out of range
19LCB 3.3v or 50v out of range
29Controller watchdog tripped
45AC Incline timeout UP
46AC Incline timeout DOWN
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