CyberResearch CyRAQ 24J Series User Manual

0

Displays

CYRAQ® 24J Series

24" Super-Bright Rack-, Panel-, and

VESA-Mount Flat-Panel Displays with

Optional AR Bonding™ Technology

USER’S MANUAL

VER. 1.1C • APR 2011

No part of this manual may be reproduced without permission

CyberResearch®,Inc.

www.cyberresearch.com

25 Business Park Dr., Branford, CT 06405 USA

®

203-643-5000 (9am to 5pm EST) FAX: [phone]

CyberResearch® Displays CYRAQ® 24J Series

©Copyright 2011

All Rights Reserved.

April 23, 2011

The information in this document is subject to change without prior notice
in order to improve reliability, design, and function and does not represent
a commitment on the part of CyberResearch, Inc.

In no event will CyberResearch, Inc. be liable for direct, indirect, special,
incidental, or consequential damages arising out of the use of or inability
to use the product or documentation, even if advised of the possibility of
such damages.

This document contains proprietary information protected by copyright.
All rights are reserved. No part of this manual may be reproduced by any
mechanical, electronic, or other means in any form without prior written
permission of CyberResearch, Inc.

Trademarks

“CyberResearch®,” and “CYRAQ® 24J series,” are trademarks of
CyberResearch, Inc. Other product names mentioned herein are used for

identification purposes only and may be trademarks and/or registered
trademarks of their respective companies.

• NOTICE •

CyberResearch, Inc. does not authorize any CyberResearch product for
use in life support systems, medical equipment, and/or medical devices
without the written approval of the President of CyberResearch, Inc. Life
support devices and systems are devices or systems which are intended
for surgical implantation into the body, or to support or sustain life and
whose failure to perform can be reasonably expected to result in injury.
Other medical equipment includes devices used for monitoring, data
acquisition, modification, or notification purposes in relation to life
support, life sustaining, or vital statistic recording. CyberResearch
products are not designed with the components required, are not subject
to the testing required, and are not submitted to the certification required
to ensure a level of reliability appropriate for the treatment and diagnosis of
humans.

CyberResearch, Inc. iii

25 Business Park Drive P: [phone]; F: [phone]
Branford, CT USA www.cyberresearch.com

CYRAQ

®

24J Series CyberResearch® Displays

CYRAQ 24J Series

Revision # Description Date of Issue

1.1C Initial Release April 23, 2011

iv ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

Table of Contents

1

Introduction....................................................................1

1.1 Why the CYRAQ® 24J? ............................................................. 2

1.2 CyberResearch® AR Bonding™ Technology............................ 3

1.3 Product Safety and Regulatory Information............................. 4

1.4 General Specifications.............................................................. 5

1.5 Overview................................................................................... 8

1.5.1 System Requirements................................................................................................ 8

2 Setup...............................................................................9

2.1 Unpacking the CYRAQ® 24J Series .......................................... 9

2.1.1 Your Package Contains:............................................................................................ 9

3 Mounting.......................................................................10

3.1 Rack Mounting.........................................................................10

3.1.1 Rack-Mount Gasket Installation...............................................................................11

3.1.2 Portrait Installation................................................................................................... 12

3.2 Panel Mounting .......................................................................13

3.2.1 Panel-Mount Gasket Installation..............................................................................13

3.3 Flush Panel-Mounting.............................................................16

3.3.1 Installation................................................................................................................16

3.4 Display Connection .................................................................18

4 Display Driver Installation...........................................20

5 Adjusting the Display..................................................23

5.1 Function Buttons......................................................................23

5.1.1 Using Function Buttons............................................................................................ 24

5.2 ON SCREEN DISPLAY (OSD) ......................................................25

5.2.1 Brightness/Contrast Menu ....................................................................................... 25

5.2.2 Auto Adjust............................................................................................................... 26

5.2.3 Image Controls......................................................................................................... 26

5.2.4 Color Control Systems............................................................................................. 27

5.2.5 Tools ........................................................................................................................ 28

5.2.6 Menu Tools.............................................................................................................. 30

5.2.7 Information............................................................................................................... 31

6 Touchscreen.................................................................32

6.1 Connection ...............................................................................32

6.1.1 Serial Cable Connection.......................................................................................... 32

CyberResearch, Inc. v

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Branford, CT USA www.cyberresearch.com

CYRAQ

®

24J Series CyberResearch® Displays

6.1.2 USB Cable Connection............................................................................................ 33

6.2 Driver Installation...................................................................33

7 Product Care................................................................37

7.1 Cleaning ..................................................................................37

7.1.1 Touchscreen............................................................................................................ 37

7.1.2 LCD.......................................................................................................................... 37

7.1.3 Fan Filters................................................................................................................ 38

8 Mechanical Drawings..................................................39

vi ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

List of Figures

Figure 1: Installation Assembly........................................................................................ 10

Figure 2: Gasket Installation............................................................................................. 11

Figure 3: Rack-Mount Portrait Installation....................................................................... 12

Figure 4: Panel Mount Gasket Installation ....................................................................... 13

Figure 5: Panel-Mount Landscape Installation................................................................. 15

Figure 6: Flush Panel-Mount Installation......................................................................... 17

Figure 7: Connection Layout (Universal-mount Version Shown).................................... 18

Figure 8: Splash Screen .................................................................................................... 20

Figure 9: Select Monitor Drivers...................................................................................... 20

Figure 10: Select Monitor Drivers.................................................................................... 21

Figure 11: Select Continue Anyway................................................................................. 21

Figure 12: Driver Installed Successfully........................................................................... 22

Figure 13: User Controls (Flush Panel-Mount Model Shown)......................................... 23

Figure 14: Brightness/Contrast Menu Items.................................................................... 25

Figure 15: Auto Adjust Menu Items................................................................................. 26

Figure 16: Image Controls Menu Items............................................................................ 26

Figure 17: Color Control Systems Menu Items............................................................... 27

Figure 18: Tools Menu Items........................................................................................... 28

Figure 19: Menu Tools Menu Items ................................................................................ 30

Figure 20: Information Menu Items.................................................................................. 31

Figure 21: Serial Touchscreen Cable Layout.................................................................... 32

Figure 22: Driver DVD Splash Screen ............................................................................. 33

Figure 23: Choose Touchscreen Drivers........................................................................... 34

Figure 24: Choose TSharc Drivers ................................................................................... 34

Figure 25: Choose TSharc v4.1.8 (10/10/2010)................................................................ 35

Figure 26: Choose Install.................................................................................................. 35

Figure 27: Installation Progress Bar Appears................................................................... 35

Figure 28: Click Close...................................................................................................... 36

Figure 29: Fan Filter Location (Universal-Mount model shown) .................................... 38

Figure 30: Bezel Dimensions............................................................................................ 39

Figure 31: Depth Behind Panel......................................................................................... 39

Figure 32: Behind Panel Dimensions & Top View.......................................................... 40

Figure 33: Universal Mounting Plate Dimensions............................................................ 41

CyberResearch, Inc. vii

25 Business Park Drive P: [phone]; F: [phone]
Branford, CT USA www.cyberresearch.com

CYRAQ

®

24J Series CyberResearch® Displays

List of Tables

Table 1: Specifications........................................................................................................ 7

Table 2: Function Buttons................................................................................................. 24

Table 3: Brightness/Contrast Menu Detail ....................................................................... 25

Table 4: Auto Adjust Menu Detail.................................................................................... 26

Table 5: Image Controls Menu Detail .............................................................................. 26

Table 6: Color Control Systems Menu Detail................................................................... 27

Table 7: Tools Menu Detail.............................................................................................. 28

Table 8: Menu Tools Menu Detail.................................................................................... 30

Table 9: Information Menu Detail.................................................................................... 31

Table 10: Product Care ..................................................................................................... 37

viii ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

1 Introduction

Congratulations on your purchase of the most innovative and versatile LCD
monitor available today—the CYRAQ® 24J series with (optional) AR Bonding™

technology. The CyberResearch C
design making in-wall applications completely seamless. The CyRAQ 24J is also rack­mountable.

The CYRAQ 24J series LCD monitor emits very low radiation levels and virtually no
electromagnetic field. Fully compatible with the PC and Macintosh, the CYRAQ 24J
series provides DVI and VGA inputs and is “Plug & Play” compatible. The On Screen
Display (OSD) menu provides users with an intuitive interface making it simple and
quick to adjust.

The CYRAQ 24J series is the first ever 24″ flat-panel display with a NEMA 4 rating and
(optional) AR Bonding. It sets a new standard for clear, bright, flicker-free images and its
NEMA 4X front bezel makes it ideal for use in industrial environments.

YRAQ 24J uses a groundbreaking flush-mount bezel

CyberResearch, Inc. 1

25 Business Park Drive P: [phone]; F: [phone]
Branford, CT USA www.cyberresearch.com

CYRAQ

®

24J Series CyberResearch® Displays

1.1 Why the CYRAQ® 24J?

The CYRAQ® 24J concept was conceived in the Engineering Department at
CyberResearch as we began to examine how the advances in LCD technology and image
quality could affect our market and customer base. The LCD monitor today provides
viewing angles comparable to CRTs with no discernable loss of picture quality; an LCD
resultantly provides crisp, clean, deep images WITHOUT screen glare. Coupled with a
flat screen, slim design, extremely low radiation discharge, and almost no
electromagnetic emissions, an LCD monitor can provide some very distinct advantages to
users in manufacturing, commercial and scientific applications.

Put simply, the innovation of the CYRAQ 24J series is derived from its size and
applications. Never before have the industrial, scientific and marine markets been able to
utilize large LCD monitors versatile enough to be rack- or panel-mounted, yet robust and
capable enough to perform in harsh environments. The CYRAQ 24J series stainless steel
enclosure not only provides an unmatched degree of protection to the unit’s components,
it dually helps achieve a NEMA 4X rating capable of sustaining normal operation (when
installed correctly) while enduring screen wash down and other procedures commonly
practiced in a harsh environment.

The CyberResearch, Inc. CYRAQ 24J series displays have been engineered to couple
with a revolutionary new mounting system that allows a user to panel-mount this display
without retrofitting disparate hardware, drilling holes, or welding mounting studs. The
mounting clamp system makes it a snap to panel-mount a CYRAQ 24J series display.

Currently, the CYRAQ family is comprised of many, many models including displays
featuring rear controls only, VESA mounting, choice of color and touchscreen (serial or
USB available). Please call us or visit our website for more information.

`

2 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

1.2 CyberResearch® AR Bonding™ Technology

Standard LCDs used in bright ambient light may appear “washed out” due to excessive
reflection from these lighting conditions. CyberResearch has developed a manufacturing
technique that reduces ambient light reflection inside the display case, making our LCDs
appear brighter—even in direct sunlight.

CyberResearch’s CYRAQ® 24J series employs our proprietary AR Bonding™
Technology, which seals the display and significantly reduces the transmission of
reflected light to the LCD. We’ve accomplished this by utilizing a high-quality bond that
optically couples the front cover glass to the face of the display. This technique
practically eliminates internal light reflection, which directly improves viewing quality.

Additionally, sealing the display with AR Bonding™ Technology greatly enhances its
structural integrity, providing superior shock protection and dually eliminating the
possibility of trapped moisture between the LCD and cover glass. This not only reduces
troublesome fogging in humid and moist conditions, it keeps condensation and wetness
away from your LCD.

Reducing the effect of ambient light reflection on your display can dramatically improve
its performance! When AR Bonding™ Technology is applied to a 300 nit display, it can
increase the effective contrast and provide the enhanced daylight viewing equivalent to
that of a 500 or 600 nit display without AR Bonding™ Technology. Minimizing refracted
ambient sunlight to the LCD yields a discernable increase in display performance.

CyberResearch, Inc. 3

25 Business Park Drive P: [phone]; F: [phone]
Branford, CT USA www.cyberresearch.com

CYRAQ

®

24J Series CyberResearch® Displays

1.3 Product Safety and Regulatory Information

Environment

1. Dewdrop atmosphere must be avoided.

2. Do not operate and/or store in high temperature and/or high humidity
atmosphere. If customer stores the product, keep in antistatic pouch at room
temperature.

3. Do not operate in high magnetic field—circuit boards may be broken down by
it.

4. Use an original protection sheet on product surface (polarizer). Adhesive type
protection sheet should be avoided, because it may change color and/or
properties of the polarizer.

Specification for Products

1. Do not display a fixed pattern an extended period of time, it may cause image
sticking. If a fixed pattern is displayed on the screen, use a screen saver.

2. This product’s luminance is affected by voltage variation, even if power source
applies the recommended voltage to backlight inverter.

4. Optical characteristics may be changed by input signal timings.

Others

1. All GND, GNDB, VDD and VDDB terminals should be connected without a
non-connected signal line.

2. Do not disassemble the product.

3. If customer would like to replace backlight lamps, contact CyberResearch, Inc.

4. If customer uses rivets, do not to leave waste material in inside of display.

5. When customer returns product for repair and so on, pack it with original
packaging to avoid damage during shipping.

General specifications for the LCD

The following items are neither defects nor failures.

1. Response time, luminance and color gamut may change with ambient
temperature.

2. Optical characteristics ( e.g. luminance, display uniformity, etc. ) gradually is
going to change depending on operating time, and especially low temperature,
because the LCD has cold cathode fluorescent lamps.

4 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

1.4 General Specifications

Display

Display Type LCD flat panel

Video Input Types

Screen Size (viewable area, diagonal) 24"
Display Brightness 400 nits (Super-Bright)

Resolutions Supported

Screen Protection

Display Details

Standard analog VGA (15-pin)
DVI (Digital Visual Interface)
Other inputs optional

640 x 480 pixels
800 x 600 pixels
1024 x 768 pixels
1280 x 1024 pixels
1400 x 1050 pixels
1600 x 1200 pixels
1920 x 1200 pixels
720 x 400 pixels
1152 x 864 pixels
1152 x 870 pixels
1280 x 960 pixels
1280 x 768 pixels
1280 x 720 pixels
1360 x 768 pixels
1440 x 900 pixels
1680 x 1050 pixels

Glass
Anti-reflective coating

• Anti-reflective bonding upgrade reduces

glare in brightly lit areas

• Optional touchscreen for keyboard-free

data entry

Maximum Number of Colors 16 million colors
Maximum Color Depth in Bits 24-bit color
Contrast Ratio 1000:1
Aspect Ratio 16:10

Viewing Angle

Scanning
Frequency

Dot Pitch 0.27mm
Response Rate GTG (gray-to-gray) 5ms

Active Area

° Horizontal 170°
° Vertical 160°

Vertical 56Hz....75Hz

Horizontal 31.5KHz....81.1KHz

Vertical (digital signals) 56Hz....75Hz

Horizontal (digital signals) 31.5KHz....81.1KHz

Horizontal 1.7ft (518mm)
Vertical 12.76" (324mm)

Chassis

Mounting Configuration

Protection Rating
Front Panel Material Stainless steel

Chassis Material Stainless steel
Height, Rack Units 14U (24.5")
VESA Mounting Hole Pattern 200x100mm VESA mounting holes

Rack-mount (EIA RS-310C Standard 19")
Panel-mount

IP56 (most dust, strong jets of water)
NEMA 4X sealed front panel

CyberResearch, Inc. 5

25 Business Park Drive P: [phone]; F: [phone]
Branford, CT USA www.cyberresearch.com

CYRAQ

®

24J Series CyberResearch® Displays

• Corrosion-resistant enclosure and front

bezel of heavy-duty stainless steel (304
SS)

• Water-resistant sealed front panel

suitable for washdown meets NEMA 4X
standards when properly mounted

• Universal mounting plate (CRMS

UNV24) allows unit to be panel­mounted in either portrait or landscape

Chassis Details

orientation

• Rack-mounting plate (CRMA POR24) for

portrait mounting in a standard EIA 19"
rack

• May be ordered with front or rear

display controls

• Mounting hardware, 6' power and VGA

cables included. 6' serial or USB cable
included with touchscreen option

Signal Connectors

Video Input Connectors

HD15 (standard VGA) connector
DVI-D Dual Link (25-pin) connector

Controls

Power On/Off Switch 1 on/off switch

Brightness
Contrast
RGB color adjustments
Horizontal position
Vertical position
Horizontal size
Color balance
Color temperature adjustment
Video source selection

On Screen Display (OSD) Control Functions

LCD Display On/Off Switch Yes
OSD Controls
Brightness Via OSD controls

Contrast Via OSD controls

Graphics/text mode select
Select language for OSD controls
Position of OSD controls
Reset to factory defaults
Sharpness
Auto adjustment
Power down
Show display information
Duration of OSD controls onscreen
OSD lock/unlock
Digital zoom
Clock

Sealed OSD controls for menu navigation (5
membrane keys)

Power Supply

Power Supply Form Factor Built-in (integral)
Nominal Input Voltage(s) 115/230VAC
Input Voltage Range(s) 100...240VAC
Input Frequency 50/60Hz, ±3Hz
Input Current 120V @ 1.25A max/240V @ 0.65A max

Power Supply Input Connector

On rear panel
NEMA/USA standard male plug, 2-prong

Power Consumption

Power Consumption, typ. (power supply) 160W, max

Cooling

Cooling Summary 4 cooling fans

6 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

Number of Fans of This Type 3

Cooling Fan Details
(1)

Cooling Fan Details
(2)

Air Filter Location Rear

Fan Size 60mm X 60mm
Volume of Air Movement (CFM

per fan)
Fan Location(s) Rear
Number of Fans of This Type 1
Fan Location(s) Power supply

16cfm

Environmental Specifications

Operating Temperature 32°F....122°F (0°C....50°C)

Storage Temperature -4°F....140°F (-20°C....60°C)

Relative Humidity, noncondensing 10%....95%

Shock Resistance Operating 30g half-sine for 11ms
Vibration

Resistance
Altitude, Max. 1.89mi (3.05km)

Operating

15 to 57Hz: 0.006" peak-to-peak; 57 to 640Hz
sine: 1g peak-to-peak

Safety & Standards Compliance

Safety/Approvals

Meets CE standards
Meets FCC Part 15 - Class A EMI specs

Universal-Mount Dimensions

Width 24.4” (620mm)
Height 17.5" (445mm)
Depth (including handles) 3.19" (81mm)
Width, Rack-Mount EIA RS-310C standard 19 inches at flanges
Height, Rack Units 14U (24.5")
Depth Behind Panel 1.1" (28mm)
Protrusion from Rack (including handles) 2.09" (53mm)
Panel-Mount Cutout, Width 23.5” (596mm)
Panel-Mount Cutout, Height 16.54" (420mm)

Can rack-mount in portrait mode, 14U / 24.5"
high in a standard 19" rack using the CRMS
POR24 rack-mount adapter plate.

Mounting Bezels:

Dimension Details

CRMS UNV24 "Universal" Panel-Mount Adapter
Plate: 24.4" wide x 19" high; weight: 2.5 lbs
(1.2kg) - can be used to panel-mount a Cy RAQ
24 in landscape or portrait orientation.
CRMS POR24 Rack-Mount Adapter Plate: 19"
wide x 24.4" high; weight: 3.5 lbs (1.6kg) - can
be used to rack-mount a CyRAQ 24 in portrait
orientation.

Universal-Mount Weight

Weight 50lbs (22.68kg )

Flush Panel-Mount Dimensions

Width 25.4” (645mm)
Height 18.5" (470mm)
Depth (including handles) 3.3" (83.3mm)
Depth Behind Panel 3.11" (78.9mm)
Protrusion from Rack (including

handles)
Panel-Mount Cutout, Width 24.5” (623mm)
Panel-Mount Cutout, Height 17.6" (448mm)

0.3" (7.6mm)

Flush-Mount Weight (Rack and Panel)

Weight 47lbs (21.32kg )

Table 1: Specifications

CyberResearch, Inc. 7

25 Business Park Drive P: [phone]; F: [phone]
Branford, CT USA www.cyberresearch.com

CYRAQ

®

24J Series CyberResearch® Displays

1.5 Overview

The CyberResearch CYRAQ® 24 is a 24-inch analog/digital LCD monitor that offers the
highest quality images possible with analog and digital source inputs. Its multiple inputs
(VGA and DVI) allow users to connect to different input sources simultaneously. The
CYRAQ 24 offers a 1000:1 contrast ratio, 1920 x 1200 resolution, pixel pitch of

0.270mm, 170°/160° viewing angle, Analog/Digital video inputs, a scanning frequency
of 31.5-81.4 kHz horizontal and 56-75 Hz vertical, and advanced image scaling.

¾ 24" viewable screen size
¾ 1920 x 1200 @ 67 Hz
¾ Breakthrough Universal Mounting plate allows the 24″ CYRAQ to mount in a 19″

rack (portrait orientation only)

¾ 0.27 MM dot pitch
¾ Connects via VGA (15-Pin) and Digital (DVI)
¾ NEMA 4X rating
¾ Rack, panel, or swivel-arm mounted

1.5.1 System Requirements

To achieve optimum response time the CYRAQ 24J requires a computer with CPU
speeds of 486 MHz or higher. The CYRAQ 24J is compatible with Windows and
Macintosh operating systems. To operate the display at its highest resolution a video card
that supports 1920 x 1200 pixels is required.

8 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

2 Setup

2.1 Unpacking the CYRAQ® 24J Series

Before unpacking it is very important to locate the CYRAQ 24J series monitor in a
suitable environment. Make sure the installation location has good ventilation, is out of
direct sunlight, away form excessive dust, dirt, heat, water, moisture and vibration. Please
see General Specifications section for environmental details.

2.1.1 Your Package Contains:

1. (1) C

2. (1) C

3. (1) 6-ft. power cable

4. (1) 6-ft. VGA cable

5. (1) 6-ft. DVI cable

6. (1) Universal Mounting Plate CRMS UNV24 (for panel-mount CRxx 24J models

7. Portrait Mounting Plate CRMS POR24 and 12 10-32 rack screws (for portrait

YRAQ 24J series display
YRAQ software drivers DVD

only) or

rack-mount CRxx 24J models only) or

8. Compression Mounting Plate (for CPxx 24J flush panel-mount models only)

9. (18) 10-32 mounting nuts

10. (1) User’s manual

Optional Accessories:

1) Longer VGA and DVI cables (call for available lengths)

2) Touchscreen connector cable (USB or Serial) for Touchscreen models

3) SWC VESA mounting plate for VESA mount models

3

NOTE: If any of these items are missing or damaged contact

CyberResearch, Inc. immediately

CyberResearch, Inc. 9

25 Business Park Drive P: [phone]; F: [phone]
Branford, CT USA www.cyberresearch.com

CYRAQ

®

24J Series CyberResearch® Displays

3 Mounting

3.1 Rack Mounting

IMPORTANT! Ask yourself these questions before beginning installation:

1. Is sufficient power is available?

2. Is sufficient space is available to allow for proper airflow both inside and around

the display?

3. Is there a possibility the air temperature inside the rack will exceed the CYRAQ®

24J’s rated specification? (Operating temperature: 32°F....122°F ((0°C....50°C).)

3

NOTE: Though this product is designed to operate up to 122°F (50°C) with proper

ventilation, the life span of any electronic device is shortened when it is consistently
operated at high temperatures—keep rack temperature as low possible

4. Is there a possibility that the ambient humidity around the display will exceed its

rated specification? (Relative Humidity, non-condensing: 10%....95%.)

CYRAQ Mounting Nuts

(Supplied)

3

NOTE: CRMS Universal

Mounting Plates Affixed Directly to
Server Rack’s Mounting Holes

Server Rack
(Cutaway)

Mounting
Plate Bolt
(Supplied)

CYRAQ
Display

CRMS UNL
Universal Mounting
Plate

Figure 1: Installation Assembly

10 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

A

3.1.1 Rack-Mount Gasket Installation

Installing the CYRAQ® in the landscape orientation requires 14U (24.5″) free rack space.
Prior to installing the CYRAQ into a rack, the included gasket must be affixed to the
mounting plate.

IMPORTANT! Unless requested at the time of purchase, the display is shipped with
gasket applied. Skip this section of user’s manual.

However, in certain instances the mounting gasket may be shipped loose to allow for
increased installation flexibility in the case of custom applications. This permits
customers to then choose which mounting application best suits their environment—
panel- or rack-mount. Affixing the gasket to the back of the CYRAQ’s enclosure is
recommended for panel mounting applications, while adhering directly to the mounting
plate is recommended for rack-mount applications.

The mounting gasket is a critical component to this monitor’s NEMA 4X rating for
watertightness—it must be installed correctly to meet this standard. It is also important to
note that the rack-mount installation procedure differs from the panel mount procedure.
Please read the instructions below carefully before installing the gasket.

1. On a flat surface, orientate the mounting plate

as depicted in Figure 2.

2. Arrange the gasket to match mounting plate.

3. Remove adhesive backing from Section A of

the gasket.

3

NOTE: It’s important to focus on aligning the

holes of gasket and mounting plate rather than
their respective edges.

4. Align center hole in gasket with center hole on

mounting plate, take care not to let other
portions of the gasket in Section A touch
mounting plate until aligned properly.

5. Carefully align and place the rest of Section A

holes, working out from center.

Center Hole

Figure 2: Gasket Installation

6. When done, firmly press down and smooth gasket in Section A.

7. Repeat process for each of the other three sides.

CyberResearch, Inc. 11

25 Business Park Drive P: [phone]; F: [phone]
Branford, CT USA www.cyberresearch.com

CYRAQ

®

24J Series CyberResearch® Displays

3.1.2 Portrait Installation

Note: Follow Rack-Mount Gasket Installation procedure (if necessary) prior to beginning
the steps below.

1. Align mounting plate rack-mount holes with server rack mounting holes; see

Figure 3 for correct mounting orientation. Ensure gasket faces outward.

2. Install the eight 10-32 1/2″ button head bolts into rack-mounting holes to secure

mounting plate to the server rack.

Note: Steps 3 & 4 require two people.

3. Align studs with the monitor mounting holes in mounting plate and install the

CYRAQ® until the gasket is flush with rear of enclosure.

Important!

Do not exceed 30 in/lbs when tightening mounting nuts.

4. From inside rack, a second person must install and tighten the fourteen 10-32

mounting nuts.

Figure 3: Rack-Mount Portrait Installation

12 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

3.2 Panel Mounting

Prior to performing subsequent steps, ensure the panel-mounting location (including
panel thickness) is suitable for the C

YRAQ

®

24J, and meets environmental requirements

in General Specifications section.

3

NOTE: Panel thickness should not exceed: .55" (14.1mm) if the unit has the standard

3.2mm (1/8") Poron™ gasket installed. Suggested panel thickness is calculated based on
standard CYRAQ 24J parts and dimensions, custom units may not meet these
specifications. Prior to panel mounting a CYRAQ, the included gasket must be affixed to
the rear of the monitor.

3.2.1 Panel-Mount Gasket Installation

IMPORTANT! Unless requested at the time of purchase, the display is shipped with
gasket applied. Skip this section of user’s manual.

However, in certain instances the mounting gasket may be shipped loose to allow for
increased installation flexibility in the case of custom applications. This permits
customers to then choose which mounting application best suits their environment—
panel- or rack-mount. Affixing the gasket to the back of the CYRAQ’s enclosure is
recommended for panel mounting applications; while adhering directly to the mounting
plate is recommended for rack-mount applications.

The mounting gasket is a critical component to this monitor’s NEMA 4X rating for
watertightness—it must be installed correctly to meet this standard. It is also important to
note that the rack-mount installation procedure differs from the panel mount procedure.
Please read the instructions below carefully before installing the gasket.

1. Place the monitor face down on a flat surface with bottom of the monitor closest

to you; take care not to damage or scratch the screen.

2. Arrange the gasket to match monitor orientation; align Sectio n D with bottom of

monitor’s enclosure.

3. Remove adhesive backing of Section A on gasket.

3

NOTE: It’s important to focus on aligning the holes of gasket and studs on the rear of

the enclosure rather than their respective edges.

4. Align center hole (in Section A) of gasket

with center stud on rear of monitor; take

A

care not to let other portions of the gasket
touch mounting plate until aligned
properly.

5. Carefully align and place the rest of

CB

Section A, working out from center.

6. When done, firmly press down and

smooth gasket in Section A.

7. Repeat process for each of the other three

D

sides.

Figure 4: Panel Mount Gasket Installation

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CYRAQ

®

24J Series CyberResearch® Displays

1. Ensure the cutout meets the suggested dimensions: 597mm (23.5") W x 422mm (16.6")

H for standard installation (see Figure 5).

2. Install

CYRAQ

®

in panel cut out. Ensure all studs clear cutout opening and Poron™

gasket on the rear of the unit is flush against panel (critical for NEMA compliance).

3

NOTE: Steps 3 & 4 require a second person

3. Align studs on the C

Figure 5).

in

YRAQ with the holes in mounting plate from rear of panel (as seen

Important!

Do not exceed 30 in/lbs when tightening mounting nuts.

4. Also from rear of the panel, second person must install and tighten the eighteen 10-32

mounting nuts.

14 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

Figure 5: Panel-Mount Landscape Installation

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CYRAQ

®

24J Series CyberResearch® Displays

3.3 Flush Panel-Mounting

Prior to performing subsequent steps, ensure the panel-mounting location (including
panel thickness) is suitable for the C
in General Specifications section.

3

NOTE: Panel thickness should not exceed: .55" (14.1mm) Suggested panel thickness

is calculated based on standard CYRAQ 24J parts and dimensions, custom units may not
meet these specifications. Install Poron™ gasket prior to beginning monitor installation
process below.

YRAQ

®

24J, and meets environmental requirements

3.3.1 Installation

1. Install the Poron™ gasket on the bezel surface that mates with panel.

2. Panel cutout is 448mm H x 623mm W for landscape installation (Figure 6).

3. Install the display in panel cutout by pressing the bezel to the front of the panel,

passing the monitor through the cutout hole.

4. Ensure and Poron™ gasket is flush against panel (critical for NEMA compliance).

5. From the back of the panel, put the Compression Mounting Plate over the

monitor as shown in Figure 6. The holes in the Compression Mounting Plate align
with the studs on the monitor bezel.

6. Spin the nuts onto bezel studs. Tighten them gradually and evenly.

Important!

Do not exceed 30 in/lbs when tightening mounting nuts.

See Next Page for Illustration

16 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

Figure 6: Flush Panel-Mount Installation

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CYRAQ

®

24J Series CyberResearch® Displays

3.4 Display Connection

IMPORTANT! Before connecting power to the display, connect all the other cables first.

Figure 7: Connection Layout (Universal-mount Version Shown)

AC Power VGA

3

NOTE: Turn off the computer before connecting the display

DVI

1. Connect cables to the display

2. After connecting all other cables, connect the power cable.

3. Once the unit is ready to receive power, turn on the power source to the converter.

4. Press the On/Off Button on the front of the display.

5. Start the computer.

6. If the computer is running, restart.

7. The display should now function normally.

3

NOTE: See Touchscreen section for connection and driver instructions

18 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

3

NOTE: If the screen remains blank or displays the error message “Out of

Range” or “No Input Signal,” there may be a connection or signal
problem. One or a combination of the possibilities listed below may be
the cause:

¾ Windows resolution is set either too high or two low for the display;

check the resolution by reinstalling the old monitor

¾ The refresh rate may be set too high. The refresh rate of an LCD

monitor doesn’t need to be set as high as a CRTs refresh rate; set the
refresh rate @ 60Hz.

¾ The power source isn’t connected correctly.
¾ The video cables aren’t tightly connected at one or both ends;

reconnect and tighten the cable adapter screws.

¾ The display is reading an input without a connected source; push Input

Select button to access the correct input.

¾ The unit is malfunctioning.

CyberResearch, Inc. 19

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CYRAQ

®

24J Series CyberResearch® Displays

4 Display Driver Installation

1. Insert the driver DVD into the computer’s drive.

2. When the splash screen appears, select Panel PC/Monitor Drivers.

Figure 8: Splash Screen

3. Choose “Monitor Drivers” as shown below.

Figure 9: Select Monitor Drivers

4. When the monitor installer appears, select the analog or digital driver (1), and

then click “OK” (2) as shown in Figure 10.

20 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

n

o

Figure 10: Select Monitor Drivers

5. When the Hardware Installation dialog box appears, click “Continue Anyway.”

Figure 11: Select Continue Anyway

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CYRAQ

®

24J Series CyberResearch® Displays

6. The Setup dialog box appears confirming that the driver is successfully installed.

Click “OK” to exit.

Figure 12: Driver Installed Successfully

22 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

5 Adjusting the Display

5.1 Function Buttons

1 2 3 4 5 6 7

Figure 13: User Controls (Flush Panel-Mount Model Shown)

Front and rear user controls are available for the CyRAQ 24J series of monitors. The
controls for front and rear are identical. The display control membrane for rear-controlled
units may be mounted vertically on the rear cover.

3

NOTE: Numbered items in Figure 13 correspond to the table entries in 5.1.1 Using

Function Buttons.

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CYRAQ

®

24J Series CyberResearch® Displays

5.1.1 Using Function Buttons

The On Screen Display (OSD) is adjusted using the function buttons on the front or rear
of the monitor. Please review the button mapping below before adjusting this display.

Function Button Action

1

2

3

4

Power

Turns monitor on or off

LED

Powered = Blue
Standby/No Signal = Yellow

Input Select

OSD ON: Menu item select
OSD OFF: Video input select (VGA or DVI)

- (Minus)/Left

OSD ON: Navigates left in the OSD menu and
decreases adjustment levels.
OSD OFF: Brightness submenu

5

+ (Plus)/Right

OSD ON: Navigates right in the OSD and increases
adjustment levels
OSD OFF: Brightness submenu

6

Down

OSD ON: Navigates up through menu items
OSD OFF: Volume submenu

7

Menu

Opens or exits the OSD menu and submenus

Table 2: Function Buttons

24 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

5.2 ON SCREEN DISPLAY (OSD)

The following section provides an overview of each OSD menu item, associated sub­menu item, and a related description. To access and navigate this menu, use the Function
Buttons as seen section 5.1 Function Buttons.

5.2.1 Brightness/Contrast Menu

Figure 14: Brightness/Contrast Menu Items

Table 3: Brightness/Contrast Menu Detail

Icon Main Menu Sub-menu Description

Brightness/Contrast
Controls

Brightness
Contrast
Auto Contrast
ECO Mode

DV Mode

Adjusts the overall image and background
screen brightness.
Adjusts the image brightness in relation to
the background.
(Analog input only): Adjusts the image
displayed for non-standard video inputs.
Decreases the amount of power consumed
by reducing the brightness level.

Off: Set brightness variable from 0% to
100%.

On: Set brightness variable range from 0%
to 60%.

When this function is set to ON, a bar for
CARBON FOOTPRINT appear under the
brightness adjustment bar.
Dynamic Visual Mode allows you to select
setting for Movie, Photo and etc.

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CYRAQ

®

24J Series CyberResearch® Displays

5.2.2 Auto Adjust

Figure 15: Auto Adjust Menu Items

Table 4: Auto Adjust Menu Detail

Icon Main Menu Sub-menu Description

Auto Adjust
(Analog input
only)

Unavailable

Automatically adjusts the Image Position, H.
Size, and Fine settings.

5.2.3 Image Controls

Figure 16: Image Controls Menu Items

Table 5: Image Controls Menu Detail

26 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

Icon Main Menu Sub-menu Description

Image Controls

LEFT / RIGHT:

DOWN / UP:

H.SIZE (V.SIZE)
(Analog input
only):

FINE (Analog
input only):

Controls Horizontal Image Position within the
LCD’s display area.
Controls Vertical Image Position within the
LCD’s display area.
Increases or decreases the horizontal or vertical
size.

If the “Auto Adjust function” does not provide a
satisfactory picture, further tuning can be
performed manually using the “H. Size (or V.
Size)” function (dot clock). To manually adjust
the monitor, a Moiré test pattern should be used.
This function may alter the width of the picture.
Use Left/Right Menu to center the image on the
screen. If the H. Size (or V. Size) is set
incorrectly the screen will show vertical
banding; the image should be clear.
(Analog input only): If the “Auto Adjust” and
the “H.Size” functions do not provide a
satisfactory picture, further tuning can be
performed using the “Fine” function. Adjusting
this setting improves focus, clarity and image
stability.

5.2.4 Color Control Systems

Figure 17: Color Control Systems Menu Items

Table 6: Color Control Systems Menu Detail

Icon Main Menu Sub-menu Description

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CYRAQ

®

24J Series CyberResearch® Displays

Icon Main Menu Sub-menu Description

Color Control
Systems

COLOR
CONTROL
SYSTEM:

COLOR CONTROL SYSTEM: Six color

presets select the desired color setting (sRGB
and NATIVE color presets are standard and
cannot be changed).

R,G,B: Increases or decreases Red, Green or

Blue color depending upon which is selected.
The change in color will appear on screen and
the direction (increase or decrease) will be
shown by the bars.

NATIVE: Original color presented by the LCD

panel that is unadjustable.

sRGB: This mode dramatically improves the

color fidelity in the desktop environment by a
single standard RGB color space. With this
color supported environment, the operator could
easily and confidently communicate color
without further color management overhead in
the most common situations.

NOTE: When MOVIE, GAMING, or PHOTO

is selected as the DV MODE, NATIVE is
selected automatically as the six color preset and
cannot be changed.

5.2.5 Tools

Figure 18: Tools Menu Items

Table 7: Tools Menu Detail

Icon Main Menu Sub-menu Description

28 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

Icon Main Menu Sub-menu Description

Tools

VOLUME
SHARPNESS:

EXPANSION:

LED
BRIGHTNESS:
INPUT
RESOLUTION

DDC/CI:

FACTORY
PRESET:

Controls the volume of the speakers or
headphones.

This function is digitally capable of keeping a
crisp image within any resolution at any time.
This setting can be set independently for
different signal timings (resolution settings).
FULL: The image is expanded to 1920 x 1200,

regardless of the resolution.

ASPECT: The image is expanded without
changing the aspect ratio.

OFF: The image is not expanded.

OFF TIMER: Monitor will automatically power­down when the end user has selected a
predetermined amount of time.
You can adjust the Blue LED brightness.

INPUT RESOLUTION (Analog Input Only):
Selects resolution’s priority of input signal to
one of the following pair: 1360 x 768, 1680 x
1050 or 1280 x 768, 1680 x 1050 or 1024 x 768,
1400 x 1050.

1360 x 768, 1680 x 1050: Determines the
resolution to 1360 x 768, 1680 x 1050.

1280 x 768, 1680 x 1050: Determines the
resolution to 1280 x 768, 1680 x 1050.

1024 x 768, 1400 x 1050: Determines the
resolution to 1024 x 768, 1400 x 1050.
This function allows the DDC/CI function ON or
OFF.
Selecting Factory Preset allows you to reset all
OSD control settings back to the factory settings.
The RESET button will need to be held down for
several seconds to take effect. Individual settings
can be reset by highlighting the control to be
reset and pressing the RESET button.

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CYRAQ

®

24J Series CyberResearch® Displays

5.2.6 Menu Tools

Figure 19: Menu Tools Menu Items

Table 8: Menu Tools Menu Detail

Icon Main Menu Sub-menu Description

MENU Tools

LANGUAGE:

OSM DOWN/UP:

OSM TURN OFF:

OSM LOCK OUT:

HOT KEY:

OSM control menus are available in eight
languages. You can choose the location where
the OSM appears on your screen. The
LEFT/RIGHT submenu moves the OSM
horizontally.
You can choose the location where the OSM
appears on your screen. This DOWN/UP
submenu moves the OSM vertically.
The OSM control menu will stay on as long as it
is use. You can select how long the monitor
waits after the last touch of a button to shut off
the OSM control menu. Time can be set
between10-120 seconds, in 5 second increments.

This control completely locks out access to all
OSD control functions without Brightness,
Contrast and Volume. When attempting to
activate OSD controls while in the Lock Out
mode, a screen will appear indicating the OSD
controls are locked out. To activate the OSD
Lock Out function, press SELECT, then right
control button and hold down simultaneously.
To deactivate the OSD Lock Out, press
SELECT, then left control button and hold down
simultaneously while in the OSD menu.
You can adjust the brightness and volume
directly. When this function is set to ON, you
can adjust the brightness with left or right
control and volume with up or down control
while the OSD menu is off.

30 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

5.2.7 Information

This function provides information about the current resolution being displayed by the monitor. Additionally,
this function provides technical information including which preset timing is being used as well as the
horizontal and vertical frequencies.

Figure 20: Information Menu Items

Table 9: Information Menu Detail

Icon Main Menu Sub-menu Description

Information

OSM WARNINGS:

CARBON
SAVINGS:

OSD Warning menus disappear with Exit button.

NO SIGNAL: This function gives a warning
when there is no Horizontal or Vertical Sync.
After power is turned on or when there is a
change of input signal, the No Signal window
will appear.

OUT OF RANGE: When input signal is non­supported timing or the video signal doesn’t have
proper timing, the Out of Range menu will
appear.

Display the estimated carbon saving
information in kg. The carbon footprint factor
in the carbon saving calculation is based on
the OECD (2006 Edition).

CyberResearch, Inc. 31

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CYRAQ

r

®

24J Series CyberResearch® Displays

6 Touchscreen

Touchscreens are the ultimate human/machine interface. In a touchscreen system,
touching what you see onscreen makes the computer respond. The touchscreen system is
logical, intuitive and simple. Using touchscreens, workers can precisely control
complicated processes without being tethered to a keyboard and mouse. People who have
never used a computer before can immediately interact successfully with a touchscreen­based computer system allowing airline customers to access flight information, CNC
machinists to quickly change programs, and wait staff can instantly send your order to the
kitchen—all with the touch of their finger.

6.1 Connection

The touchscreen and internal controller board inside your CYRAQ® display have already
been installed for you by the engineers at CyberResearch, Inc. You should never need to
open the case of this unit to install/change any of the internal connections or for any other
reason. If you think there is an internal connection problem, contact CyberResearch Inc.
immediately.

6.1.1 Serial Cable Connection

1. Shutdown your computer.

2. Plug the DB9 male end of the supplied serial cable into the DB9 female connector

on the back of the CYRAQ enclosure.

3. Plug the DB9 female end of this cable into the computer's DB9 serial port. If you

have a 25-pin serial port, use the optional DB9 male to DB25 female adapter.

CYRAQ®

24J

DB9

M

Touchscreen
Cable

PC Bus
Controlle

Video
Cable

DB9

F

To Computer’s Video Card

Figure 21: Serial Touchscreen Cable Layout

32 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

6.1.2 USB Cable Connection

1. Shutdown your computer.

2. Plug the USB cable into the display’s USB connector on the back of the

enclosure.

3. Plug the other end of the USB cable into a free USB port on the back of the

computer.

6.2 Driver Installation

1. Reboot your computer.

2. After Windows loads, insert the driver DVD that accompanies your product into

the DVD drive.

Figure 22: Driver DVD Splash Screen

3. When the splash screen appears, choose “Panel PC/Monitor Drivers” as shown

above.

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CYRAQ

®

24J Series CyberResearch® Displays

4. Choose “Touchscreen drivers” as shown below.

Figure 23: Choose Touchscreen Drivers

5. Then choose “TSharc Drivers” as shown below.

Figure 24: Choose TSharc Drivers

6. Choose TSharc v4.1.8 (10/10/2010) as shown below.

34 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

Figure 25: Choose TSharc v4.1.8 (10/10/2010)

7. Choose the PS/2 or Serial selection if applicable (USB controllers are detected

automatically and do not need to be selected), and click “Install” as shown below.

Figure 26: Choose Install

8. After “Install” is selected a progress bar appears.

Figure 27: Installation Progress Bar Appears

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CYRAQ

®

24J Series CyberResearch® Displays

9. When driver installation is com pleted successfully, the notification shown below

appears. Click “Close” to complete the installation sequence.

Figure 28: Click Close

3

NOTE: Details on how to set up, calibrate and use the touchscreen are provided in

the touchscreen driver manual found on the installation DVD.

36 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

7 Product Care

The CYRAQ® 24J is primarily a maintenance-free product. It does require occasional
cleaning to keep it looking and performing its best. Additionally, please make sure the
unit is placed with consideration for environmental temperature, humidity shock and
vibration tolerances noted in the Specifications section of this manual. Those
specifications are listed again below for your convenience.

Environmental Specifications

Operating Temperature 32°F....122°F (0°C....50°C)

Storage Temperature -4°F....140°F (-20°C....60°C)

Relative Humidity, noncondensing 10%....95%

Shock Resistance Operating 30g half-sine for 11ms
Vibration

Resistance
Altitude, Max. 1.89mi (3.05km)

Table 10: Product Care

Operating

7.1 Cleaning

15 to 57Hz: 0.006" peak-to-peak; 57 to 640Hz
sine: 1g peak-to-peak

Prior to cleaning the CYRAQ 24J, disconnect power to the device.

7.1.1 Touchscreen

Clean the touchscreen with household glass cleaner or just plain water, and soft cloth.

¾ We do not recommend using paper products to clean the touchscreen.
¾ Always dampen the towel first, and then clean the touchscreen to reduce

abrasion from the cleaning applicator.

¾ Glass cleaner sprayed directly onto the CYRAQ 24J screen could

possibly be over sprayed leak into the back of a unit if not mounted
correctly, and cause damage.

7.1.2 LCD

Clean the LCD screen with household glass cleaner or just plain water, and soft cloth.

¾ Do not spray cleaner or water directly on any part of the unit—front or

back.

¾ We do not recommend using paper products to clean your display screen
¾ Always dampen a soft cloth first, and then clean the LCD screen to

reduce abrasion from the cleaning applicator.

¾ Do not use or store flammable substances near the monitor.

CyberResearch, Inc. 37

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CYRAQ

®

24J Series CyberResearch® Displays

7.1.3 Fan Filters

Periodically, you may find it necessary to clean fan filters built into the back of the
enclosure. Cleaning frequency is largely based on environmental and other conditions
immediately surrounding the unit. Since most applications require the CYRAQ® 24J to
panel-mounted, the engineers at CyberResearch, Inc. designed a filter system users can
maintain without dismounting the display, disassembling the unit, or removing the fan
filters from the enclosure.

!

Disconnect power to the unit before beginning the subsequent steps

To clean the fan filters:

1. Power off the unit using the On/Off switch (if applicable).

2. Unplug the unit’s AC power.

3. Gain access to the rear of the unit.

4. Carefully run a vacuum hose (using a crevice attachment is ideal) over the

protective fan filter screens to remove dust and debris from the protective covers
and underlying fan filters themselves.

5. When done, restore power to unit.

Fan Filters

Figure 29: Fan Filter Location (Universal-Mount model shown)

38 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

8 Mechanical Drawings

25.400

18.500

Figure 30: Bezel Dimensions

1.904

1.389

Figure 31: Depth Behind Panel

CyberResearch, Inc. 39

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CYRAQ

17.500

®

24J Series CyberResearch® Displays

24.400

Figure 32: Behind Panel Dimensions & Top View

40 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

24.400"

19.000"

Figure 33: Universal Mounting Plate Dimensions

CyberResearch, Inc. 41

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CYRAQ

®

24J Series CyberResearch® Displays

Product Service

Diagnosis and Debug

CyberResearch, Inc. maintains technical support lines staffed by experienced
Applications Engineers and Technicians. There is no charge to call and we will
return your call promptly if it is received while our lines are busy. Most problems
encountered with data acquisition products can be solved over the phone. Signal
connections and programming are the two most common sources of difficulty.
CyberResearch support personnel can help you solve these problems, especially
if you are prepared for the call.

To ensure your call’s overall success and expediency:

1) Have the phone close to the PC so you can conveniently and quickly take
action that the Applications Engineer might suggest.

2) Be prepared to open your PC, remove boards, report back-switch or
jumper settings, and possibly change settings before reinstalling the
modules.

3) Have a volt meter handy to take measurements of the signals you are
trying to measure as well as the signals on the board, module, or power
supply.

4) Isolate problem areas that are not working as you expected.

5) Have the source code to the program you are having trouble with available
so that preceding and prerequisite modes can be referenced and
discussed.

6) Have the manual at hand. Also have the product’s utility disks and any
other relevant disks nearby so programs and version numbers can be
checked.

Preparation will facilitate the diagnosis procedure; save you time, and avoid
repeated calls. Here are a few preliminary actions you can take before you call
which may solve some of the more common problems:

1) Check the PC-bus power and any power supply signals.

2) Check the voltage level of the signal between SIGNAL HIGH and SIGNAL
LOW, or SIGNAL+ and SIGNAL– . It CANNOT exceed the full scale range
of the board.

3) Check the other boards in your PC or modules on the network for address
and interrupt conflicts.

4) Refer to the example programs as a baseline for comparing code.

42 ©Copyright 2011 CyberResearch, Inc

CyberResearch® Displays CYRAQ® 24J Series

Intentionally Blank

CyberResearch, Inc. 43

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CYRAQ

®

24J Series CyberResearch® Displays

Warranty Notice

CyberResearch, Inc. warrants that this equipment as furnished will be free from
defects in material and workmanship for a period of one year from the confirmed
date of purchase by the original buyer and that upon written notice of any such
defect, CyberResearch, Inc. will, at its option, repair or replace the defective item
under the terms of this warranty, subject to the provisions and specific exclusions
listed herein.

This warranty shall not apply to equipment that has been previously repaired or
altered outside our plant in any way which may, in the judgment of the manufacturer,
affect its reliability. Nor will it apply if the equipment has been used in a manner
exceeding or inconsistent with its specifications or if the serial number has been
removed.

CyberResearch, Inc. does not assume any liability for consequential damages as a
result from our products uses, and in any event our liability shall not exceed the
original selling price of the equipment.

The equipment warranty shall constitute the sole and exclusive remedy of any Buyer
of Seller equipment and the sole and exclusive liability of the Seller, its successors
or assigns, in connection with equipment purchased and in lieu of all other
warranties expressed implied or statutory, including, but not limited to, any implied
warranty of merchant ability or fitness and all other obligations or liabilities of seller,
its successors or assigns.

The equipment must be returned postage prepaid. Package it securely and insure it.
You will be charged for parts and labor if the warranty period has expired.

Returns and RMAs

If a CyberResearch product has been diagnosed as being non-functional, is visibly
damaged, or must be returned for any other reason, please call for an assigned
RMA number. The RMA number is a key piece of information that lets us track and
process returned merchandise with the fastest possible turnaround time.

PLEASE CALL FOR AN RMA NUMBER!

Packages returned without an RMA number will be refused!

In most cases, a returned package will be refused at the receiving dock if its
contents are not known. The RMA number allows us to reference the history of
returned products and determine if they are meeting your application’s requirements.
When you call customer service for your RMA number, you will be asked to provide
information about the product you are returning, your address, and a contact person
at your organization.

Please make sure that the RMA number is prominently

displayed on the outside of the box.

• Thank You •

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Intentionally Blank

CyberResearch, Inc. 45

25 Business Park Drive P: [phone]; F: [phone]
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CyberResearch, Inc.

25 Business Park Drive

Branford, CT 06405 USA

P: [phone]; F: [phone]

www.cyberresearch.com